Negative Positive
Title: Beware, motor failed after less than an hour.
Review: The motor failed after less than an hours usage. Really light trim work. Some small magnets came adrift inside the motor, bounced around inside whilst it slowed down, sounded like the motor brushes had come adrift. Took the cover off and three semi-circular magnets fell out. One must have caught the rotor winding as I could see where it had cut one of the wires. I attempted to use the 'Returns' process, as advised for defective products, but was told that it was ineligible for return, with no further explanation. I got this as a gift from my wife last christmas and had only recently purchase a bit set, so had only just started using it. Up to this point I was really happy with it. But what do I do now? I will try contacting De-Walt directly, but I am really unhappy with Amazon. How do you return something that is obviously defective but exceeds their time limit?
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