Negative Positive
Title: NO SERVICE/NO SMILE
Review: I purchased a 15 GB ipod for a bday gift for my husband in August. He didn't want it so instead of returning it we put in the safe until Xmas to give to our son at that time. Unfortunately, you only have 90 days for free technical support. We didn't even turn it on until after Xmas and 3 1/2 months had passed. We had problems immediately. I called tech support. No help there. They want to sign you up for a service contract for 59.00. They won't answer the most basic of questions. I asked for an address to send it to. This guy told me to look online and it would cost another 35.00 to mail it back. When spending 400.00 plus converter etc, I thought they would be more helpful.It is extra for everything on an already expensive toy. I found the customer service to be rude and not helpful at all. This was an expensive mistake. Buy another brand.
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