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Title: don't upgrade firmware
Review: Customer service was great. But the mere fact that my data storage has to be reformatted makes me realize this was a bad purchase. This happened after i upgraded my firmware. Before that I was able to get my files fine. My PC started to crash occasionally tho. Since I upgraded the firmware and reformatted the drives, the PC doesn't freeze anymore. I am happy that I'm now able to access my pictures and music with my pc and my laptops.
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