Negative Positive
Title: good player, bad customer rep
Review: this player could be the best, has lots of functions, but after a couple months, the thing started having problems such as can't play songs, or it freezes up. Those occurred every other week or so, but now it doesn't let me add songs nor write any firmware. Called Samsung customer service and the supervisor said "we only sell you the product, the problem is yours not ours"
Is the review positive or negative? 