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Title: This Book is Absolutely Terrible
Review: Anybody who buys this book is wasting their money. There are plenty of good customer service books out there, this one is bogus. The author assumes that all retail associates are idiots and every customer is a saint. In reality, there are many customers that are not always right, in fact many are dead wrong.Mr. Farrell has apparently never worked with or dealt with difficult customers, otherwise, this book would never have been written. Folks, save your money.
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