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Title: The Tom Peters for the 21st century!
Review: This is one of the most important books on sales and customer service to come along in 20 years. Jeffrey Gitomer follows up "The Sales Bible" with this inspiring look at how anyone can generate loyal, lifelong customers.Gitomer has a wonderful intolerable of shoddy customer service that is apparent througout the book. In addition to the expected stories of lousy service, Gittomer recounts tales of WOW-level customer service that nearly brought tears to my eyes. I especially loved his specific examples of the simple things that anyone can do to delight their customers.Filled with humor and great passion for its subject, this is a book I'll be using for years to come. This book is priceless for anyone for who comes into contact with customers.Steven Salta, Excell Data Corporation
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