Negative Positive
Title: Serious design flaw............
Review: We purchased this system in April of 2001 for our van. We loved having it and it really worked nicely. Nice picture and sound quality. After about 12 months it began to develop stress cracks behind the screen near the hinge area. It was under warranty and we sent it in for repair. They replaced the screen and it was reinstalled. Again at the 24 month mark it is developing stress cracks behind the hinge again. Its a matter of a few uses until it completely drops off again, held only by the cables inside. After calling the customer service center and discussing sending it in yet again to be replaced it occurred to us that this will probably happen again in 12 months. After asking the customer service rep we found out that they will not replace it if the defect shows itself again after the 3 yr warranty is up ( from original purchase date). This product has an obvious design(integrity) issue and it needs to be adressed.
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