Negative Positive
Title: Difficult customer support
Review: Update to paragraphs below: I DID get an excellent response to my email, and they gave me an 800 number for future use. Their number should be more available, but because their email support was excellent, I'd now rate the product a 4.(Their 800 number: Technical Support Hotline at (800) 528-5880, M-F, 5:00 A.M. - 6:00 P.M. and Saturday, 7:00 A.M. - 5:00 P.M. Mountain Time.)After reading all the positive reviews I bought and installed one of these. The manual is good, installation was easy, and operation is quiet.But I was unable to reprogram a supposedly compatible remote control and I tried to contact customer support. There is no way to reach a human being - so if the on-line hints and the manual don't help, you are out of luck. (There is an email support option which I didn't try; but has anybody EVER seen email support work?)I'm not sorry I bought the product; but when it fails, I'm going to be really angry since there won't be any way to get support.
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