Negative Positive
Title: NOT knifeless
Review: I purchased one of these (from ReStockIt) with the hope that a knifeless tool would be more travel friendly. What they shipped had a knife blade.Contacting them, they promised to send the proper item, stated that it was already on it's way to me and that they would e-mail me a return label. Several days later, they did send the return label but also said that they were not going to send the proper replacement and would offer me a refund instead. There was no apology, only a strict list of steps to follow with a timeline for the return to be credited back to me. I also received a couple of additional e-mails from them that showed how poor their customer service, follow-up and business sense skills are. Sadly, they are not Amazon quality.I come from this experience having learned two things:1) This is NOT a knifeless Fuze2) At all costs, avoid ReStockIt. Their further e-mails only served to punctuate that point.
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