Negative Positive
Title: Horrible Customer Service
Review: Like other reviewers, I had a small part on the reel break. Instead of selling replacement parts at local dealers, the company claims they will send you replacements for free ($5 shipping). I sent them a check 6 months ago, have called and emailed multiple times, and still no part. If they sold these parts locally, I would still be able to use the reel. Instead, they are forcing customers to buy new reels when the small plastic parts break. I don't appreciate this sort of false advertising nor do I appreciate being forced to spend another $90 when it should only cost me $5 to fix their bad product design. I would recommend buying another company's product to send a message to this company to stop their false advertising.
Is the review positive or negative? 