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Title: Great customer service
Review: We ordered this rug but received the wrong color and size. I contacted Spectrum Rug immediately and Lana responded to me right away. We exchanged a couple of emails going over the problem - sending the item number, the exact color and size that's printed on the label, etc. Once she realized her company's mistake, she told me exactly what to do in order to return it. I packaged it up in order to ship it back to Spectrum, and UPS came and picked it up. Spectrum Rug issued us a full refund with no problems. Lana was very helpful. Although it was a hassle to receive the wrong rug, the level of customer service was high enough to make up for this error. Thanks Lana!
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