Negative Positive
Title: Easy to use...non-existent support
Review: This drive was very easy to configure, and it has been very reliable. It has a very small footprint, which is a bonus for an already-crowded desk. The software that comes with the drive is good, but one caveat: the OS backup does not work with x64 versions of Windows (the file backup works fine & is quick and seamless).I attempted twice to contact the support email address (in Taiwan) and was unsuccessful.
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