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Title: Save yourself the hassle
Review: Very disappointing. We were convinced by the positive reviews from others so we went ahead after much research and ordered this espresso machine. it arrived, didn't work (electronics problem) and the friendly Saeco customer service person told us to simply return it. This is our second attempt with a Saeco product and we have now given up on this brand. The first try was with a factory refurbished machine which never worked despite the fact that we went the extra mile and sent it back to the Saeco factory only to have it returned in the same inoperable condition. The Saeco 21103 Royal Professional was our second attempt, this time we got a totally new machine. The result was the same: a machine that didn't even begin to work.Thank heaven for Amazon and its splendid return policy. Save yourself the hassle and pass on this one.
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