Negative Positive
Title: miserable experience with Sony
Review: The receiver did not work out of the box-- no signal at all. Rather than send the large and bulky package, with all the speakers, back to Amazon, I sent the receiver to the Sony Center in Laredo texas. It took forever to get an acknowledgement, until I went on line and saw they wanted to charge me nearly $80 for cosmetic repairs to the front of the receiver-- and were waiting for my OK, without ever emailing me that there was an issue. The receiver, needless to say, had been very well packed and protected. Eventually, they sent it back without charge-- but when I went to plug it in, and pushed the on/off button, the button went all the way through and fell somewhere into the bowels of the unit. After an email exchange with the Sony people in Laredo, with no reply after the first one, I just gave up. I will eat the cost and look elsewhere. Sony products are very good, but beware if there is ever a repair problem-- they are wholly incompetent.
Is the review positive or negative? 