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Title: how to fix the elmo phones volume
Review: Hey everyone, I have read all the reviews on how to fix the volume for elmo's phone and I found the best way was to take off the 4 screws and open it up, cut one of the white wires leading to that slit in the back (upper right corner or upper left when looking at it from the inside) I removed the metal piece and cut the white wire, but all you have to do is cut the white wire for sure. now she loves the toy. hope this helps...thxRalphToronto
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