Negative Positive
Title: Customer Service is terrible at Panasonic and the product is unreliable!!!
Review: Had to change the drum about after 2 years of moderate use. I changed the drum (almost $100) in October 2006 due to streaking. Late February 2007, only after 4 months of use, it started streaking again! Contacted the CS at Panasonic and it was a complete waste of time; left message with the supervisor, never returned my calls. The Panasonic customer service policy is frustrate you and hope you will go away! Well, I won't go away. The freaking defective drum costs more than half of the machine!I will write to someone higher up and let the person know just exactly how I was treated by their CS. I own lots of audio, video equipment and do you think I would consider Panasonic product in the future, not a chance! Do you think I would buy any Panasonic product in the future, not a chance! This is very short-sighted approach from Panasonic in a very competive environment.
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