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Title: Vonage Sucks Hard
Review: I feel that Vonage totally sucks. I got the service in mid November.It never worked at all for the phone number that was the wholereason I got Vonage. So I finally got fed up with dealing withcustomer service and canceled online. Well, apparently you can'tcancel online. So no that I'm back (Jan, 5th) I saw the email saying tocall and I did. The guy in cancelations told me that he was sendingme to credits so that they could credit me for this month's service.The guy in credits told me that according to his screen I canceledtoday and there is nothing he can do for me. I asked to speak with asupervisor and he told me that there is no supervisor. I feel that theyshould credit me pro rated from December 12th, when I canceledonline, but even if they can't they should credit me pro rated fromtoday!! I had to pay a full month for five days of service that I didn'tuse at all. I'd say people got through about 25% of the time.Vonage Sucks!!
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