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Title: Didn't Work Right Out of the Box
Review: Followed all the instructions right out of the box. The result was an error code (DREGDRAW MISS). Customer service was helpful... so helpful in fact I could tell I wasn't the first person with this problem. They emailed me info to remove the brew unit using a screwdriver to over-ride the program that was locking it in place. Still no luck. Then they thought maybe it was one of the three pressure switches. In the end they offered to have it shipped back for repairs. I delcined and returned it to where I bought it. I'm sure the thing works great, but you had better be prepared for breakdowns and have a plan to deal with them.
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