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Title: The Customer is NOT Always Right
Review: First off, let's set that straight.The customer is NOT always right. In fact, if you are a customer, and you utter those words, it is almost universally understood that you are using them as a last ditch effort to justify something illogical and stupid.As for the story about a $1 tip on a 20 person table. That person had every right in the world to be EXTREMELY angry about what happened.Basically, any who is stupid to believe that every customer is worth keeping is someone who needs to work, not as a chairman, but as a customer for awhile. Most of the problems are caused by customers, not employees, and helping them take things from you for nothing is a sure fire way to lose the company.
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