Negative Positive
Title: Yikes, the software and support really *are* that bad!
Review: For the money, I suppose this is a good scanner, but...I read several reviews that complained about the software. I figured "These people are just too lazy to read the manual." Then I bought one and found out for myself. Trouble. Besides frequent freezing on a Macintosh which required restarts to get it to recognize the scanner again, it also refused to remember settings for batch scans. I'd set up the contrast parameters, save it as a "job" description, and try a batch scan. It would ignore the saved settings use the (too contrasty) default settings, producing very harsh scans from B&W; negatives.As others have noted, there is no tech support. There is a web page where you can submit a question, and then you will never receive an answer. All in all, the troubles made it a useless doorstop for me and it went back.
Is the review positive or negative? 