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Title: poor customer service
Review: Rival does have very poor customer service as motioned in another review. The hotline is always busy during work hours and they do not react to E-mails at all. I finally got myself a foodsaver as a replacement! The seal-a-meal lasted for about 1.5 years and after this the seams do not hold up any more and finally one lid release button broke as well. All of this might be repairable issues - but without customer service the device is useless. The foodsaver models are far more advanced these days!
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