Negative Positive
Title: Do not waste your money...horrible customer service.
Review: I have never written a review before, but feel compelled to do so after my bad experience with this company. I bought three units from Amazon about 2 years ago. Honestly, I am not sure if the units really work but the reason I am giving it a 1 star review is because of the conversation I just had with their customer service department. The woman didn't try to make suggestions as to why the red clean light came on; instead she told me I needed to purchase a $29.95 extended warranty for each of the two units AND pay $29.95 for each to be returned. No apologies; no standing behind the product. Just more money. I was furious and told her I would be writing a negative review on Amazon. Her response, was thank you very much. Ridiculous. Do not buy these machines. I wish I never did.
Is the review positive or negative? 