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Title: immediate response
Review: I have nothing but praise for Amazon. The DVD which I received is for one of my favorite movies. Unfortunately I received a flawed product. Amazon responded immediately with offers for corrective action. I chose to receive a new DVD but learned that the company had ceased production of that film. Although I had to bear the cost of shipment for the original oder, my refund was initiated courteously, professionally and promptly. I continue to enjoy and trust Amazon.
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