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Title: Defective unit
Review: I received this dehumidifier from Air & Water. They shipped it with only a piece of styrofoam at the top and bottom and no protective packing on the sides of the unit. The box was crushed on one side. Sure enough, it was probably damaged since I couldn't get it to work. I've been trying for almost a month to get them to give me a "return authorization number". They don't answer emails, and if you phone them, all you get is voice mail without ever having an opportunity to speak to anyone. I've had to open a dispute with American Express with the hopes of resolving this.
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