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Title: Poor customer support
Review: I'm holding on the phone right now trying to get support for this product. There is no 800 number for tech-support, so it's a long distance call. I have had the same issue for over a month and still have not been transferred to a tech support person. They offer only email support, but don't write back. If you call them on the phone they tell you a support person will call you, but it never happens.
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