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Title: Wish I had read it before!!!
Review: Verbal Judo should be a required reading for everyone at some point in life. Its a powerful book, very entertaining, quite repetitive (which is a good thing), insightful and full of interesting anecdotes. By the end it gets a little annoying to go through so many cop stories, but the chapters are short and the tone and rhythm make for an easy reading. My three favorite takeaways: 1- Never speak the first words that come to your mouth, you will regret them 9 out of 10 times. 2- Empathy is the most powerful tool in communication. 3- Don't take things personal, people don't mean the thing they say when they're under the influence of anger. Learn to redirect the others person energy, be it positive or negative. Highly recommended.
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