Negative Positive
Title: ZERO points for EPSON customer service
Review: I bought this printer in late 2007. The original printer printed too darkly. Epson sent a "rebuilt" printer which didn't turn on. I send the rebuilt printer back in May.Epson promised they would send another replacement as soon as the received the "rebuilt" printer. By mid June, Epson made me send the FEDEX tracking receipt to prove I send the "rebuilt" printer. Epson found that they had indeed received the "rebuilt" printer.They send me a new printer at the end of June. At which point I send them the original printer which printed too darkly.My credit card was charge $900.99 by Epson on August 03, 2008. Epson claimed they had no record of receiving the printer. I just had to send them the tracking receipt for both returns. they are claiming AGAIN to have no record of the printer I sent back in MAY!!!Epson has the worst customer service that I have ever encountered!!!!
Is the review positive or negative? 