Negative Positive
Title: Product good - service and support is a different issue
Review: After purchasing this kid I had read previous reviews and I also needed to download the latest drivers and firmware, before the suplied manuals showed the screens and config steps to get the router, cable modem connection and wireless card working. After that I discovered that there was a cover missing on the wireless network card and I could see inside the resistors and other details of the wireless card. I tried twice to report the problem but the outsourced service support was not interested in the missing cover and wanted to troubleshoot the device - no exchange so I consider returning the product to Amazon even though I like it but without cover sooner or later dirt and humidity will reduce the lifetime of the wirless card.
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