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Title: worse than unfortunate
Review: As a student who had this as a textbook, I can tell you that this is the last book you want to read IF your goal is managing complex systems. In point of fact, this book is nothing less than an "in-the-box" approach to identifying that which is out of the box. Can you hackney the hackneyed? Eisner has proven it so...Do not buy this book, even if it is in your syllabus.
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