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Title: Obviously someone has never worked a day in his life
Review: To be fair, if you want to become the "pointy haired boss" from the Dilbert cartoon, then this book is for you. Everyone else, especially those who have worked in retail, then this book will drive you to alternating fits of laughter and rage. It is like all of the worst customers you have ever waited on are this man's heroes.If you are a boss and want to know how to motivate your employees, let me save you some money. Treat your people, like people. Back them up when a customer gets in their face. Stand up for them when a customer threatens and insults them. Protect them from customers so vindictive that they would try to get someone fired just because they didn't get a single pickle slice on their burger.That employee will be far more valuable to you than that one customer could ever be.
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