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Title: Not What it Pretends To Be !
Review: The book what a huge dissapointment. For one it barely touches on the topic QFD.The general babble about every other topic is basic and uninspiring.I returned this book the next day it was that bad.If you are looking for a basic primer on the topic of quality then this book is for you.If you are looking for a tool to learn about the basic of how you approach and build a QFD house, then this is definitely not what you are looking for.
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