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Title: Wish I could give product and customer service zero stars
Review: We received this as a Christmas gift. Thought it would be the perfect solution to keeping DVR & cable box inside a closed cabinet and away from our curious baby. My husband and father-in-law tried for HOURS to get the LED light to come on which signals a connection. After that, they called Terk's customer service, and were told that this product is from 2006 and likely will not work with current remotes, and furthermore is not guaranteed to "universally" work with all TVs & remotes. The return process is painful and expensive, involving restocking fees, and the buyer is responsible for return shipping costs, even though the product is faulty. Highly do NOT recommend purchasing.
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