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Title: "A Zero Stars rating"
Review: When I purchased the book I was expecting to learn something of value, and while I agree with the book's premise that apologies can be highly effective, it totally failed on providing me any significant insights as to how to best execute an apology. The book is way to superficial! It just states the obvious.How do I go about getting an apology from the authors of the book?Also, it appears that Ken is running out of "material" for his next "great" book when he stoops to co-authoring with his literary agent.
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