Negative Positive
Title: Terrible Experiences with Tech. Support and This Product
Review: 1 1/2 year ago, I cleared half my desk waiting for this printer to arrive. But when it did, the first set of pictures came out red and fuzzy. I called their Tech Support right away and was told I should be using professional software to print. After I installed Photoshop 5.0, bought original premium paper and had someone caliberated the printer for that type of paper, the print quality didn't improve much at all. So I called again. This time, they whined I should have had Photoshop 6.0 and up. The dispute went all the way to their Customer Relations, who did help to arrange a replacement. But the replacement was no better: the pictures were light and pale. I called yet again. The Tech Support told me that my original warranty expired and they wouldn't extend it to the replacement. I digged up my old receipts to find out the original warranty did NOT expire! Still calling them now.
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