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Title: Works Sometimes, Lousy Technical Support
Review: Was looking for a quiet, firewire HD enclosure. Acomdata's product looked like it fit the bill.Pros - solid case (quiet without a fan), easy to set up, had it up and running in minutes.Cons - would work for several days, then just stop. Initially, wouldn't work after reboots. Subsequently, it seemed more random. I wasn't able to find a good pattern.Acomdata's web site states that they give free tech support for as long as you own the product, and promise an email response in 3 days. Wasn't sure how they could manage such an inclusive policy, but I soon found out. Tech support is entirely an illusion. 4 emails (over about 3 weeks, to tech support and customer service) all went unanswered. Never received a solution to problem, and I'm now looking for a more reliable solution to external storage.
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