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Title: Bad cap - bad service - no reply from Memorex
Review: The keyloop on the cap breaks easily when used with a keychain.Memorex website says they will replace cap with simple entry of information on their website, yet after 2 attempts got no response. Finally telephone contact told me to do this again but I insisted on talking to a person who could send me a cap. So I finally got a new cap after months of trying. This will certainly break again. Customer support tells me my problem is that I use the device on a keychain instead of a lanyard. Yet the advertising shows it being used on a keychain. I wrote Memorex asking for a resplacement drive of new design that has a metal keyloop instead of cheap plastic. Again, received no response from Memorex. Bad caps, bad design, bad service.
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