Negative Positive
Title: What's the point?
Review: Mr. Schonberger hoists the flag of what he calls 'Customer Focused Principles'- with all due respect to Covey's 'Principles' -and waits to see who salutes. He is still waiting.With much name dropping, plenty of abbreviations - see, I know the jargon, many cited 'conversations' - see I am scholarly, and many random and pointless narratives about various companies - see, I am really scholarly and connected, Mr. Schonberger manages to waste the readers time while managing to obfusticate the principle of Total Quality Management and Lean Manufacturing. I came away from reading the book saying 'So what is the point'.
Is the review positive or negative? 