Negative Positive
Title: Quality issues - lousy support
Review: I'm on my second printer now. The first refused to print duplex (paper jam all the time). The 2nd printer has problems printing duplex after 20 pages or so. I've already spent hours with HP support on this - HP HAS THE WORST SUPPORT - let me repeat that one more time: HP HAS THE WORST SUPPORT. If you get a printer that works flawlessly, consider yourself lucky. If not, then be prepared to spend HOURS on the phone and very frustrating waiting periods. As far as I'm concerned, there are no quality checks and I personally spent a lot more time on this than what the printer is actually worth. I would have paid double the money if I didn't have to deal with HP's support. I long for quality not quantity - if any printer manufacturer out there reads this, please, whatever happened with printers that just worked?
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