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Title: Great Product Unless You Need Warranty Service
Review: I bought this tool 4 years ago and it has worked great. Being in the electronics repair business, I use it quite a bit. All of a sudden it stopped running clockwise; only counter-clockwise. I could only UN-SCREW; no SCREWING possible. I am not near a Hitachi service center so I checked the website, emailed & called Hitachi customer service several times. No answers. The tool comes with a 5 year warranty. I am totally frustrated and if they don't answer me soon I will never buy another Hitachi tool again.
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