Negative Positive
Title: Bad packaging ruins the deal
Review: This product was mispackaged. It arrived with multiple broken parts--all four of the large granite pieces and the fire grate to be exact. My wife claims the package wasn't handled well by the deliverer, but faulty packaging didn't help.I'm extremely displeased with the trouble I've had in getting a refund or having a replacement sent. With a large, heavy item re-packaging is usually not an option if you've unpacked a good portion of the product before finding problems. The Amazon website was less than helpful. The representatives on the phone were less than helpful.If the product is sold by Target, I should be able to take it to any Target store and work out a return there. Was that an option? No!Based on my experience, I will only buy books from Amazon.com in the future. You've lost my business on any other kinds of items.
Is the review positive or negative? 