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Title: Well-written, well-researched guide to Excellence 2000
Review: This book is a nice, contemporary follow-up to In Search of Excellence by that book's co-author (the European edition was entitled Frontiers of Excellence). The author uses fewer examples and studies them in more depth; the result: a wonderful guide for emulating the best of the best in management and leadership. The author elaborates on what motivates people, especially employees and customers and relates an organization's ability to match these needs to the organization's long-standing success. Putting all constiuents (employees, customers, community) on equal footing with shareholders, he says, is crucial.
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