Negative Positive
Title: Poor Quality, Smearing Issue Cannot Be Resolved
Review: After spending an hour on the phone with HP support regarding smearing issues, I was told that this machine is designed to use a maximum 20 lb. paper, not bond paper. If I leave the back of the machine open, enough heat may be generated to make the toner set better, but if I sent a sample of my paper...I thanked the young Indian man and called sales to get the number for Mission Control, the support number here in the U.S. (888-943-8476). They attempted to send me back to India, but I refused to go and encourage everyone in the U.S.A. to use Mission Control and refuse to be transferred outside the country. It's fun to hear them say, "serious?" And the door to my 2015 won't remain closed all the way, so I have to hold the door shut. It's less than 2 weeks old. To say it's poor quality is putting it mildly. The Nova I drove in high school was built more solidly than this.
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