Negative Positive
Title: pretty, functional, excellent customer service
Review: Received this kettle very quickly from amazon.com and the price was fantastic. When I opened the packaging, the adhesive scotch tape used to hold the lid in place tore off two large (1-inch square) pieces of red porcelain enamel..! I immediately called kitchenaid customer service (phone number is listed on info card included in packaging) and explained the situation. They offered to replace the kettle immediately if I would fax them my receipt, which I did. Four days later my brand new kettle arrived and removal of the scotch tape did not incur any damage. Fantastic customer service!! This kettle boils water and looks pretty sitting on the stove.
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