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Title: antithesis of customer support?
Review: Call me old fashioned but when I purchase a product, I expect it to work. And when it doesn't, I want the support from the company. If you have the option, buy another product and save yourself 50 bucks.My problems began with what seemed to be a small item.After registering my product, i was unable to access the technical support. The "ask Rox" was useless and so were the chat rooms. after paying 35 more dollars to talk to a real person, i still dont have the answers i'm looking for.Oh, and, by the way. The technical support person "lori" was snippy, curt and downright condescending.Working with videos is supposed to be fun. After 2 months of negative reinforcements, this whole story has been a fiasco.
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