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Title: JVC DVD Player Stops Playing and Causes Frustration
Review: My JVC XV-523GD DVD Player stopped playing DVDs altogether a little over one year after purchase. The troubleshooting provided by JVC's web site did not solve the problem. It just caused more frustration because the machine responded to the onscreen troubleshooting, but nothing changed in its inability to play DVDs.I found JVC to be highly customer unfriendly because the customer service available by phone can tell you nothing about solving problems with the machine (types of problems, costs of service), offers no understanding, and merely points you to a list of service centers.Added note: I doubt the cleanliness of my machine or DVD condition affected its functioning. I store the player in a cabinet and it's been kept up well.
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