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Title: Complete rubbish
Review: I have have been a manager in multi-million dollar stores for years. I understand that sometimes you need to put your pride aside and give the customer what they want, despite losses to your company (of which this author doesn't seem to comprehend) and just have these people leave your store happy. However, I do not tolerate abusing my staff, or letting them be abused in any way by a customer. Any manager that puts the value of a dollar over the value of a good, loyal, hard working employee will fail. It takes a great manager to strike the fine balance of being the boss, creating a successful work environment and keeping your employees happy. Happy employees are productive employees. Without them, you cannot provide ANY customer service. Without them, your business fails. Yes, the customer spends the money - but the employees are there to keep them coming back. YOU are responsible for keeping your employees coming back.
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