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Title: Great product terrible support
Review: I am compelled to express my total frustration at the support offered with this product. I have taken 4 hours at National phone rates to get through to technical support, who tell me their stats say there is a max 6 mins waiting time. I told them that this stat has just taken 4 hours to get through!! If you need support, go elsewhere until this company can sort its phonelines out - even if you have to pay for it, at least you can get it. I have voiced my opinions directly to David Soares, vice president of the European arm of the company (my apologies if this is not entirely correct,) my guess is that little will change,
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