Negative Positive
Title: Pitiful
Review: My girlfriend got this for her computer and when it didn't work I was called in to rectify the problem. I've been performing onsite hardware/software support for over 10 years and, despite every trick, common sense step, heck I even read the directions to see if they would shed light, I was unable to get it to detect the modem. Playing around with windows, bios PNP settings, drivers, IRQs..etc I was unable to get the modem to even be picked up by the computer, I thought it was a bad modem until I read a lot of the reviews/tech questions on the net related to it and found the exact same problems. My advice is to try another modem. Note: USR offers Windows XP 'certified' drivers on their site but it's kind of hard to download them when you're trying to install a modem so you can connect to the internet in the first place.USR needs to seriously examine their QA testing if this product is any example of it.
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