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Title: Poor delivery and horrible customer care strategy
Review: Used this unit for a while but complaints about line static by my phone counterparts were consistent and energetic. Did not use the unit for six months. Tried to use the unit today after it was sitting safely in a seldom used drawer. System failed to activate at all. Tried resetting. Called the customer service number on back of the unit to see what could be done if anything. After the phone self-help proved useless (very user unfriendly), I struggled to get out of the "loop". Finally, reached a voice who put me on hold, came back, and they transferred me to another technician where my call was dropped. The customer service number on the website sent me into a new self-help h#ll. I just needed it to work with my dish network. I am using the recommendation on this site to use the SBC unit. Save yourself a lot of annoyance and move on.
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