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Title: TDK Supports Their Products
Review: I bought the TDK DVD drive and it was not able to recognize DVD+RW media after writing to the media one time. (DVD+R media worked fine.) This problem had existed since I purchased the drive. I "chatted" with tech support and they agreed that it was a hardware problem with the drive. When I called tech support for an RMA number, they informed me that I was past the warranty period (by a couple of months). I requested they cover the repair anyway as a gesture of goodwill, since the drive had never worked properly. THEY AGREED TO REPAIR THE DRIVE! Now that is what I call great support. Had the drive failed after the warranty period expired, it would not be right for anyone to expect TDK to repair the product. As it is, I feel that TDK has shown incredible integrity and gone above and beyond the call of duty. Hat's off to TDK!The drive is a solid drive and installs easily. I suggest using Nero software with this drive, instead of the bundled software.
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