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Title: Bent over a table
Review: This book was the absolute worst textbook I have ever encountered. Unfortunately, I needed it for my first Master's degree class in Communications. Absolutely unclear in its explainations and problems and questions that seem to come out of the blue. The appendices were useless is describing queuing theory and statistics. The entire class hated this book, but had to buy it new. I'm embarrassed to say that the professor for the course reviewed it.This book is a huge waste of money and material.
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