Negative Positive
Title: PaperPort -Once awesome--now gone down the tubes
Review: I have used paperport for a long time, having upgraded several times. By Version 9, things became unbearable. Hoping that the company would have responded to the ample negative feedback on their internal own "paperport users community" discussion board, I went ahead and bought v10. What a mistake! It was even more buggy than the previous version. And Nuance/Scansoft's customer support? a waste of time-IF you get through, they'll put you through endless paces that don't resolve user's problems. It appears that the newly branded "Nuance" has basically abandoned the consumer market and are putting all of their resources into the B2B market, i.e. IVR applications etc. I will not make the same mistake again, Nuance managed to turn a loyal customer into one that wouldn't go near their products with a 10 foot pole.
Is the review positive or negative? 