Negative Positive
Title: Hewlett Packard Customer "Service"???
Review: If you are thinking about buying this produce, chose Sony or some other brand. Not only does their software not work as advertised, but they have no customer service to speak of. You have to dial a long distance number, sit on hold for at least 30 minutes, only to be told: the problem is your computer, your ISP, etc., anyone but them. When they finally admitted to a software loading problem, and confessed that it does not come with the software to make the product work the way they advertise it should, their answer was: buy RW discs and keep trying! It takes 8 tries to make a disc, and forget about music discs - it cuts the last few seconds from most tracks. DON'T BUY THIS. In fact, steer clear of HP altogether and you will be much happier. If I could have rated it a ZERO, I would.
Is the review positive or negative? 