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Title: Good and Bad - Sending it back
Review: I ordered the Zen Alarm clock direct from the manufacturer. I was hesitant because of the mixed reviews, quality issues, numerous reports of poor customer service and an F rating w/ the Better Business Bureau. But, I decided to take a chance because it seemed like the best made chime alarm clock out there. Well, it arrived today. They shipped it in its original box, not packed inside of a shipping box. The outside of the box was pretty beat up and it looks like it's an old box that's been re-used. Used or New? Can't tell, didn't even open it. Given the way they shipped it, there is no way I am keeping this. Sending it back to them tomorrow. Sad too, because I was thinking of buying a couple of them for gifts for special friends if the clock was as nice as I had hoped. Even though it is expensive, I was going to splurge if it was a really nice product. Sadly, the company lost not only my current sale but also potential future sales.
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