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Title: Almost great, but poor follow through
Review: My experience with this product started out great. The shower assembly arrived a few days after I ordered it, and all of the pieces arrived clean and undamaged. My problem started when I finished assembling the shower. The head I received was defective - there was some metal flashing that prevented the head from fitting in the nut that held it to the shower pole. I contacted the customer service by email, and I got a response back quickly assuring me that a replacement would be sent. However, weeks went by, which turned into months. Subsequent attempts to contact customer service went unanswered. The shower was easy to assemble and works great, but I can't recommend this product for $400 if it arrives incomplete and Baths from the Past are unwilling to rectify it.
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