Negative Positive
Title: Performance Decreased Rapidly and then Machine Broke
Review: From the start this product was disappointing. It was difficult to clean the grinder after brewing. Then over the next few weeks, the coffee maker started steaming alot and thus brewed too little coffe and took an inordinately long time to do so. Then, it just broke. The grinder would no longer work. I took it to a Service Center for warranty work and was told that Krups does not fix these machines and will just send me a new one. Almost four weeks later I received a different coffee maker that did not grind and a seperate grinder. This is what I started with. Now I have two regular coffee makers and two grinders and cannot get anyone at Krups to talk to me, call me back or respond in any way. I will auction the new products on EBAY and will never buy another Krups product. It was not the lousy product as much as the complete lack of customer service that brought me to that decision.
Is the review positive or negative? 