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Title: Great product, great customer service
Review: This has been stuck on my fireplace for a year without coming off (cement slab hearth). I did have the problem with being about six inches short. Looking at reviews recently prompted me to call Prince Lionheart about getting a short missing piece, and they offered to send me one at no charge! I was also happy that they are one of the few companies that still seem to have their call center located in U.S. Very nice not having language issues.
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