Negative Positive
Title: RF stopped working after 2 months
Review: This isn't the easiest remote to set up, but once I got it going it worked well. Unfortunately, after a couple of months the RF feature stopped working. The control worked fine over IR, but we purchased this remote specifically for its RF feature.I called tech support, waited on hold for a while, then talked to a support person who determined I needed to send the remote in. When he put me on hold before taking my information, I was disconnnected. I called back, waited, and told the next technician about the previous call. After a brief rundown on what the previous technician and I tried, he agreed I had to send the device in. When he asked for the serial number, I discovered there was no serial number where it was supposed to be on the remote. The technician told me I could not return the device to them if it did not have a serial number.My wife contacted Amazon. They took the device back and refunded the money promptly.
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