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Title: Difficult Installation Experience
Review: I had a very different experience than many of the other reviewers. Installation was very difficult on a standard Windows 98 Gateway computer. The technical support line (free support) kept disconnecting me. I finally reached HP through their out-of-warranty #. Bottom line, even though I was replacing an existing CD-ROM (which should have been a 10 minute exercise as others have commented), I had to make numerous jumper changes, changes to the systems bios and had to reinstall other devices after the initial installation caused my machine to refuse to boot. I spent a total of 2 hours on the phone working directly with HP tech support (who were really trying to help) and at least another hour on hold when I was disconnected, trying to get back through. At one point, the Tech Support person acknowledged that this was "a new product and may still have some bugs in it." My recommendation -- proceed with caution and choose a product with a little longer history.
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