Negative Positive
Title: Customer service is beyond lousy
Review: Initially, I loved these pans. However, after around 4 years, my pans not only lost their nonstick, but they began to scratch and actually crack on the bottom. I called a customer service rep, who informed me that they had a lifetime warranty, and that Swiss Diamond would email me information on how to make use of that warranty.I did not hear back.I finally called them 2 weeks later, and another rep told me to take pictures of the pans, email them to her, and the damaged would be assessed. Not only did the nonstick/cracked bottom not fall under the warranty, but the rep had forwarded me her correspondence with her director! Mr. Stein had actually written in his email response "This should be a joke"Well Mr. Stein, your product is incredibly expensive, and for that price, I'd like a little customer service. If future uses of Swiss Diamond expect service and reliability for the price, they will be very disappointed.
Is the review positive or negative? 