Negative Positive
Title: Complete customer service failure.
Review: So the book description says: "Each new copy of the text includes access to ThomsonNOW(tm), an online personalized learning system that will save you time in studying and help you prepare for exams through a series of diagnostic tests and personalized study plans."Which would be great except the first copy I ordered had NO code. After calling the "contact us" # from the inside of the book cover AND trying to access their online help which always results in an error, I returned the book to Amazon who was nice enough to send me a new copy...which had NO code.Still on hold with the publisher. Still trying to get something besides an error message from their online help.This has been such a frustrating process that I don't really care anymore if the book has good content.Amazon: helpfulThomson/Cengage: not helpful
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