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Title: Nothing New
Review: I bought Lee's Planning Guide, Deployment Guide, and Survival Guide as one package. I read through the first two and was dissappointed to find nothing particularly revolutionary. Many of the concepts were ones I learned years ago in basic strategic planning. For $... this and the deployment guide fall way short on value.That being said, I read the Survival Guide and was extremely pleased. The detail that was lacking in the Kinkos assembled planning and deployment guides was plentiful in the Surival Guide. It was an easy read and clearly and honestly points out the pitfalls of CRM implementation. The survival guide also has much more "how to" and references real life situations with which the reader can identify.Spend the $... on the Survival Guide and save your money on the rest...unless you know nothing about strategic planning, understanding customer needs, and facilitating team activities.
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