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Title: Delivered wrong item
Review: I ordered a 4 ft Knox Defender bike chain to protect my scooter and was incorrectly delivered a 3 ft 3 inch Sunlite chain. When I emailed to ask what happened, I got one response which ask me for the picker number. Emails after that were ignored. So I called them and was forced to leave a message. No one returned my call, so I tried again and (gasp) actually received some help.The customer service rep on the phone blamed another company for changing barcodes or something without telling them. They took no responsibility for making a mistake. I did not want to go through the hassle of driving to a UPS store to return the item, so I am reluctantly keeping the inadequate chain for another purpose.DO NOT order from this company!!!
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