Negative Positive
Title: Tray locked after 2 use. SONY service sucks.
Review: The child proof tray lock feature is an absolute nightmare. There is software issue with this player. This feature was activated by itself and wouldn't unlock following the procedure in the manual. Sony support is totally useless. They recommended steps that I have already tried. The support person was obviously reading from a template as it took him (probably doing support from India) 10 minutes to respond to every simple question. After struggling for 1 hour, he finally concluded that the unit needs to be sent back.The player is only accepted at SONY's Texas service location. SONY doesn't provide service locally even though there are tons of SONY stores in my area. Not only I have to pay shipping out of my own pocket, the turn around time will be about a month. Worst yet, the fine print in the support agreement says SONY will ship me back another refurbished unit.I will think twice before buying SONY again.
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