Negative Positive
Title: Great Book.
Review: I am in mid-level manager, correctional professional, as well as, an instructor or Hostage Negotiator. This is a great book for anyone wanting to remove a little stress in dealing with difficult people, whether they be inmates, staff or anyone else. If you don't use any of the practices, they'll never work. Using a few of them you'll see the benefits of getting others to understand your side of an arguement. You may not change their mind but you'll probably gain their respect. Again, great book.
Is the review positive or negative? 