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Title: Why I will not purchase another rowenta or other brands under the Rowenta name
Review: I had a Rowenta Iron for 8 years and had no problems with it and I thought I knew the product so,I purchased my Rowenta steamer iron in May 2011 and it started leaking around the sides of the seam, I called Rowenta and they gave me the name and address of the place to ship it in LittleRock AK. It cost me $19.07 to ship it and the boiler had to be replaced clearly a manufacturer flaw since I had only used the iron 5 times since I got it.I emailed Rowenta and ask them to refund my shipping charges and they refused, they told me that the company did not reimburse shipping charges even when a product is still under warranty, it does have a year warranty on it and that does not mean anything. I followed the instruction booklet to the letter and still got a bad product. I guess you know this is the last Rowenta or any other brands under the Rowenta name I will purchase.
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