Negative Positive
Title: Shameful
Review: If you expect this pillow to last the long haul, don't buy it. Therapeutica does not replace the pillow free of charge during the 5 year warranty. They prorate based on years of use and allow you to purchase a new one for a price near the cost of a brand new one. Not all it's cracked up to be. A little shady if you ask me. The customer service rep is really a piece of work. I had to send her pics of my clearly broken down foam pillow and a copy of the receipt and they graciously offered to let me buy one for $48.95 plus shipping as they prorated each year of use @ $12. Puleeeez.
Is the review positive or negative? 