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Title: One word describes this book...Garbage!
Review: I also agree with the other reviewers, if I could possibly rate this book any lower I would. How can anyone be proud of something like this. Here's his point of view summed up.Retail workers are lower forms of life. They have no dignity and deserve no respect.Just about every customer mentioned in this book was out of line and should have been thrown out of the establishment.The customer is not always right. You give respect and you get respect back.
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