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Title: Did not work out of the box - customer service non-existent
Review: I bought this item for my daughter - after fighting with it for an hour we tried calling their customer service for help (we could never get in touch with a live body to help us - just transferred from number to number in a circle). In frustration, we packed it up and sent it back and bought something from Radio Shack instead that works just fine (and was a lot cheaper).
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