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Title: Great Tips on Preventing Customer Service Problems!
Review: This is a must read for every business owner. None of the ideas in this book are ground breaking, but the authors does a great job of explaining how they translate into loyal customers for your business. This book will help you create systems in your business to avoid customer service problems in the first place. This book was originally published in 1998 and has been updated three times since, selling over 1 million copies worldwide. Every business owner should have this book, and I'd also recommend buying copies for all your employees as well.Melinda Emerson "Smallbizlady"AuthorBecome Your Own Boss in 12 Months: A Month-by-Month Guide to a Business that Works
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