Negative Positive
Title: Like it is...
Review: I used to work jobs like these, and it scared me enough to get me back to college. The author's done a marvelous job of giving us those behind-the-scenes things that many people may not realize. This book does a lot to explain why customer service leaves so much to be desired. It's amazing what people are expected to do for $5.00 per hour.
Is the review positive or negative? 