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Title: Out of date garbage
Review: I can see his point. We've all been a customer and we all want respect. But to treat employees, cashiers, waiters etc, as if they're worthless is counterproductive. The customer is always right? I don't know who came up with that phrase, but it's wrong. Anybody in the customer service industry knows that. Nobody's ALWAYS right, if that were true our mothers would never let us forget it! To base his whole philosophy of abuse and harrassment of employees and staff on a free slice of pickle is ludicrious.This book does nothing but give teeth and claws to the abusive employer and gives nasty abusive customers bad ideas. There are better ways to get a smile with your meal, or polite, productive employees. It's called 'Thank you' or 'You're doing a great job!' and HECK maybe following basic tipping ettiquette.
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