Negative Positive
Title: Terrible hardware, worse customer service
Review: I have owned this product (regrettably) for almost a year. I've finally given up getting Philips to assist with a Warranty repair...To begin with, no foresight was given to the overall user experience. For example, when you initially turn on the device, wait about 10 seconds for it to fire up, then push the DVD button on the remote, the unit simply ignores your request and goes straight to the tuner. Menus are slow, response time is worse. Not only that, but the build quality is sub-par. The DVD tray on my unit constantly locks up and won't open. That's what I contacted Philips about. After waiting on hold for 15 minutes, I was told to fax them my receipt and someone would contact me. Still waiting to hear from them...Don't buy this product. Philips just doesn't care about its customer base and simply shoots for market share at any price.
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