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Title: Great advice from an expert who's been there!
Review: This is a must read for anyone in a company struggling to get service right! Jeanne Bliss has a great way of sending a clear message to senior executives. She drives home the importance of making tough choices so companies can reach 'CustomerBliss'. Jeanne is also a great resource for other Chief Customer Officers who are leading this charge in their own companies. Whether you are in a company that is large or small, these principles just work!
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