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Title: No depth of content. Written for below average intelligence.
Review: This book is written for people who lack basic social interaction skills or have been trained to amplify everyday situations rather than defuse them. I finished the book simply because I bought it, if you find yourself unable to conduct yourself personally or professionally consistently in arguments unable to interact with upset people or you yourself upset people and you don't know why than maybe buy this book, but don't count on it helping you.It's no wonder most law enforcement find themselves escalating situations because they were told to read this crap. I certainly hope the authors seminars/classes are better than this, but I doubt it. This book illustrates what is wrong with our governments training of law enforcement.
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