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Title: Unsatisfying on many fronts
Review: We have now removed this shower head and its specialized shower arm and its specialized escutcheon and the short water-supply extension pipe these require and replaced them with a better and less costly set of components. The driving problem with the 18494 is that its conventional spray pattern is fine and broad; it stings tender flesh and does not deliver enough water to any one spot to easily remove soap or shampoo. Then, there is the matter of its over-sized couplings (head to arm, arm to water supply) making piecemeal substitutions impossible. Finally, the head's inner workings are plastic, so they break easily when one takes it apart for cleaning/descaling. And, did I mention, the package is costly. We switched to the 15966 "Flip-Side" and mounted it on a less-prestigious and normally-sized shower arm -- and we are much happier.
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