Negative Positive
Title: NOT Unbreakable,TERRIBLE CUSTOMER SERVICE!
Review: I recently bought two of these presses within two months of each other. The carafe is virtually unbreakable and of good manufacture,but the press piece with the plunger and screen are made of plasticand both cracked in the same place, making the presses unusable.I sent my Amazon receipts to the company which states on its information card that it will replace the component or comparableproduct.What did I get in the mail after waiting at least 6 weeks andpaying for shipping? My broken piece back in the box, with a form letter saying that I "did not" HAVE A WARRANTY! The limited warranty is attached to the product!To top it off the letter said it enclosed a 35% off coupon to use with it's site Potsandpans.com....Guess what NO COUPON enclosed!I have had one of these presses in the past and it was great, butI am wondering if the company and manufacturing changed.Recommendation DO NOT BUY!
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