Negative Positive
Title: Awful support
Review: Printer arrived less than two weeks ago, and a magnet that holds the "front door" closed came unglued, causing it to drop open and stay open. I called Epson service and was told to take it to the service dealer (150 miles away) or ship it back for a serviced unit. You'd think Epson could send a new part, some glue, or some solution that would save money at a time when everyone is looking to cut costs. Boxing, shipping and waiting were not pleasant solutions. No, said the "service" person, "this is simply procedure. There's nothing else we can do." I asked to speak to his supervisor and was told that would not be possible. I thought Epson corporate leadership might like to know their system is broken, but they force all contact back through the product groups and ultimately one of these unhelpful service people. BEWARE. It's a great printer, but if you have the slightest thing wrong, the support is AWFUL and OBSTINATE. They will not budge.
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