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Title: Worst Customer Service..............
Review: I purchased this coffee maker last year and it died before a year was up. The customer service was horrible, and it will cost me over $30 to get a replacement sent to me. The return process was a 5 step process and included MY check for $15 to send me a new coffee maker. Excuse me, didn't YOU fail the test? Why am I sending YOU $15 for a product that failed? I also had to pay to send it back. It took two phone calls to customer service to get that answer, and all the e-mails to them with a copy of the original receipt.I will never, never purchase a DeLongi product again. I recommend you don't either.BYS
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