Negative Positive
Title: Good luck...you'll need it.
Review: I really wanted to like this drive but I've encountered nothing but problems with it since day one. Little did I know that it was only the beginning of the nightmare. If you expect any kind of customer support or technical service, you are dreaming. I've sent no less than 7 e-mails to technical support only to get bounced back each time with a canned generic response. I've tried calling several times only to be on hold for 30 minutes before hanging up. On a few occasions I tried leaving a voice message after being prompted only...guess what...it doesn't work (imagine that). I accessed their web site to leave my name and contact information and when I went to submit...you guessed it...didn't work. Once, I was actually lucky enough to talk to a technical person after 30 minutes of holding and he refused to believe that anything was wrong with the drive nor would he do anything about it. So unless you're feeling especially lucky, I would definitely consider another drive.
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