Negative Positive
Title: Poor product and service
Review: I was excited to own our first iMac only to be very disappointed. The internal power source failed after 4 months. I signed up for the ProCare service so that we could take the computer into the local Apple store for repairs. The Genius bar is a joke. The only thing the technician did was to plug the computer into a socket and tell me that it needed to be repaired and it would take 7 to 10 days (for something that could be fixed in 30 minutes for they were willing to do it). I explained that my son had typed an important assignment typed into the computer and needed it in 2 days. The store manager was not able to offer any other solutions. At least with Dell you can get next day service. Also don't sign up for .mac and the trial of Word and Apple word processing is pointless since you are not able to print in the trial version.
Is the review positive or negative? 