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Title: Not worth the purchase
Review: There are better books about the inner workings of Southwest out there. This book is light in new information. Perhaps page count isn't the best way to judge a book but this book is thin, the font is big and spacing generous. It's like a high school paper where the student played with the format tools in order to meet the required page count.It reads as if this is more of a summary of a presentation the author was giving about her experience at Southwest. Every Southwest employee I've talked too shares equal stories of their experience. Her's don't tell the story any better. I'd say skip it and stick with Nuts.
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