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Title: Dollars to junk: Hard drive flawed; HP service worse
Review: The short version: Our hard drive failed in 15 mos. We had an upgrade installed locally, then called HP customer support for system discs. The agent insisted we send the computer to Irving, TX, at a cost of $200. When it came back, we found they had replaced the new hard drive. Also they had dented the corner of the machine and left the back panel bowed. (It was not damaged in transit. The shipping container was intact.) The computer doesn't work. HP refuses to replace it.This was a shoddy performance by an organization bearing an illustrious name.
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