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Title: Useful Training Resource
Review: Helping people learn to write clearly, efficiently, and effectively is an ongoing process. This book is exactly the kind of resource I'm always looking for. It's comprehensive, yet very easy to use. The information is accurate and addresses all the issues that continually come up when people use e-mail to communicate (which is much of the time). The questions and suggested activities make the book ideal for individual learning, team study programs, and workshops. And the checklists, which can be downloaded from the publisher's Web site, [...], make great handouts to reinforce training. I will certainly use this book in our e-mail and writing classes and I strongly recommend it for anyone who is responsible for helping others improve their writing and their use of e-mail in particular. Wanda Ingmire, IT Knowledge Services, APL Limited
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