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Title: An important topic treated too lightly
Review: Really, IT is facing a big transformation from cost center through service provider to (hopefully) business partner. However, this one ends up with some interesting points here, some good concepts there (more than half are quotes from famous schalors such as Porter), and followed by some cases description (it's not qualified as study). I suggest authors should fit the content into one article and save both our time and money.So the bottom line: For those who could implement the concepts already, this book provides no add value; for those who couldn't, this book can't help you, either.
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