Negative Positive
Title: Good when it works, very poor customer service
Review: I owned this machine for 14 months. While it was a decent low priced steam based espresso maker, it died (would not heat water at all) after 14 months of once a day service. I contacted Delonghi to inquire what could be done, and they replied "nothing at all. Is there any other product we can help you with?" I would believe they would have made some kind of concession as it was only 60 days out of warranty. Oh well. Buying another Krups espresso maker, as my last Krups lasted 3 years without fail.
Is the review positive or negative? 