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Title: Someone needs to get a clue
Review: Obviously many people who have never worked a day with customers will LOVE this book. It gives them an excuse to be a jerk to every employee out there. Don't let me sit where I want to in your eating establishment? Fine, i will sit there anyway and order a pizza, just to prove what a pompous idiot I can be! The reason so many people complain of the downfall of customer service is because of this gentleman. Tell me this, who in their right mind, would want to serve a demanding, rude, complaining customer? NO ONE! Lets quit talking about the decline of customer service, and begin talking about the uprise of rude uncaring consumers! I guarantee if anyone wrote a book about that, every customer service employee would buy it!
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