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Title: Horrible Customer Service
Review: Playback quality is very good; however microphone record is extremely poor with lousy volume response,and background noise. There is absolutley NO customer support available at the web site, and telephone support is only abailable 9-5 Eastren time which makes access difficult for anybody in the US who works a full time job. After leaving work early to contact customer support, the technician had no knowledge of possible causes or remedies, and had no experience with the MUSE XL. I was promised a phone call and/or email with further information. No word and that was over a week ago. I would NEVER buy a Gamesurround product again.
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