Negative Positive
Title: hard to update from IIIxe, phone support poor
Review: I am returning a T3 given to me as a christmas present.I was unable to get it to hot-sync with my computer. I talked to service three time and corresponded twice via e-mail. They were unable to get the system to work. Two main problems with Palm1. the installation instructions have no warning about removing existing palm software from pc before the new install. All service reps I talked to said this is a problem. Why not have this in the documentation? Better yet, why doesn't the install program take care of this.2. Support has probably been put 'off shore'. The people are very hard to understand. And each time you call in, you start with a new person.I'm going to shop for a ipaq or something. I've spent two days trying to get this to work. It shouldn't be this hard.
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