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Title: Cuisinart's service has been the biggest problem.
Review: I've had mine for about two years, and use it about once/week. It worked OK (when it worked)--not too powerful, and I found the shape of the blender jar to be awkward--no funnel-type shape, just flat, doesn't mix well. Cuisinart's service is scary. Their website is of no help. I just needed a replacement rubber gasket, made three requests online and got no response. I finally called, and they sent me one gratis, but it took a month. Last night it finally just stopped working, though I'm not sure why or how. All I know is that it took everything I could muster to get it to chop tomatoes. I considered looking for a place to get it fixed, rather than just throwing it out and starting over, but coming by this info. is hard and I'm not sure it's worth it. So now I'm on the lookout for a new blender and a new food processor, and I'll stay clear of Cuisinart if I can.
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