Negative Positive
Title: Broke on first use. Terrible Customer Service!!!
Review: I requested this product as a gift; my Mom complied. She ordered online and then packaged it and sent it to me. I'm an overseas servicemember, and the gift took over 30 days to arrive to my APO address (from the time it was originally ordered).Of course the glass broke on the very first use, so I never got a cup of coffee from it. I wrote an email to Bodum explaining the time-of-delivery situation, and the product quality issue.Bodum didn't respond within three weeks, so I forwarded the same email from my "sent" file. They got back to me within a few days stating "sorry, no exchanges after 30 days". If I remember correctly, even within that 30 day period they keep a 15% convenience charge on returned items.The market is too saturated with quality products to suffer this unreliable press. The customer service is the icing on the cake. I urge you to avoid this company.
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