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Title: No customer service
Review: if you ever have to call Weber customer service you are in trouble.They employ the nicest sounding, most polite people on the face of the earth but they are clueless.They are worse than the the strictest script reading overseas CSR's because they are convinced that you are stupid and the key to your intellectual salvation lies on the scripted response sheet they have in front of them.If you have mechanical or engineering experience that indicates what they are telling you might be wrong, well you are just a silly man!!
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