Negative Positive
Title: customer service sucks
Review: Like many others, I had a broken microscope and required the assistance of customer service to help trouble shoot. They only allow communication through email. Each email took on average 5 days to respond. After 4 emails I had exhausted their trouble shooting algorithm. Never once did I receive anything more than a standard format answer.Here is the last email:Hi,Unfortunately it seems that the software/hardware is not compatible with your specific computer model and configuration. We cannot guarantee that our products will work with all users. We have exhausted all possible trouble shooting steps for this product. Please use the product with a different computer or return to the retailer for a refund. We sincerely apologize for any inconvenience this has caused you. If you have any questions, please reply to this e-mail.Best Regards,Digital Blue
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