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Title: Quality control
Review: In the copy I bought, one of the signatures (pp. 173-204) was bound upside down. Not sure if this makes the book a collector's item, but I sent it to the publisher for a replacement. Normally I would not mention this in a review, since it is obviously not Michael Dell's fault, but a major theme of his book is how Dell maintains quality control, especially from suppliers of subsystems that have the Dell name on them but otherwise do not go through Dell's physical hands. So it is relevant after all.
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