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Title: Great Product-- Horrible Customer Service
Review: I have had a series 5 for 1 1/2 years. I love the size, capacity, features and display. Unfortunately, my Psion broke just in time to be out of warranty. The company will repair it for $160 without guarantee that it won't break again. I have heard from several others that their Psion Series 5 or 5mx also broke shortly after the warranty period had ended. Psion does not offer extended warranties, either. I have had a very poor experience with customer service; they are not helpful, and don't seem to care whether they maintain the customers they work so hard to acquire. Furthermore, I've noticed the company being more stingy, unaccomodating and generally customer-unfriendly over the past few years. I would be surprised if Psion stays afloat given the competitve climate for hand held computers out there.
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