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Title: Great camera...but missing software
Review: The camera is very nice. It is small, clean, and easy to use. It has clear, steady images and works great in virtually any light.But like a significant number of people have already reported on the web, my camera was missing the driver/program CD. Unfortunately I didn't notice that in the first 30 days, so Sony expects me to shell out over $70 to cover their mistake.I spent over 3 1/2 hours trying to get this problem resolved to no avail. Their support site is virtually useless -- even more so when compared with other support sites on the web. The phone support wasn't much better. I was routed to invalid extensions twice and dropped into an auto-attendant loop another time. The final time they escalated my call to a hangup.You pay a lot of extra money to get the Sony name. Frankly, I expected MUCH better customer support.
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