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Title: Cheap and worthless. Minus 2 Star Rating.
Review: This product doesn't deserve the star. Amazon required that I at least give it one, but I cannot do so . . . Bought one of these about three years ago. The roller worked, sometimes, and then the housing on the motor cracked. Too costly to repair, so I gave Bissell one more chance. Never again. I emphatically agree with the other reviewer - CHEAP! The wothless plastic mount for the roller brush - a key feature in a steam cleaner Bissell! - broke 6 months after it was put into use. The steam "cleaner" only leaves 1" wide streaks of clean carpet where the soap falls onto the carpet. Tough traffic areas? Hmmm, that's the purpose of these machines right? Sorry, won't do it. Don't waste your money.
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