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Title: Bait and switch - don't subscribe
Review: I signed up for the free trial with no problem. Even went to a user group workshop. When I called the subscriber desk I got a price quoted for the online, the physical paper delivery and a "free" book. They took my credit card number and told me I could go online immediately and start using the service and the physical paper would be there on Tuesday. I had called on a Thursday.After running into problems getting online, I called Gary again and was given the run-around on my subscription and was told I didn't know what I had ordered, but if I paid more money I could actually get what I ordered the first time OR I could get a full refund. Hopefully I won't have a problem with that. Caveat Emptor!!!
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