Negative Positive
Title: Great Practical Application of Service
Review: This book cuts through all the theory and gives a real life view of someone who is passionately dedicated to service and shows how service drives superior business. All the business theories come to life through real life examples from Carl Sewell's business experience. It is a down to earth book of how to see the true value of service to a business and how to think like a customer to deliver world-class service.Since he is the boss over his firm, there are a few things that need to be modified or adapted to fit in the corporate world to be practical.Overall, a good read. It will energize you in thinking about service as a strong business tool.
Is the review positive or negative? 