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Title: Came broken
Review: Our monitor was broken when we got it - the baby's unit (transmitter) never lit up when you plugged it in. It seemed like a power problem. Saftey 1st was very hard to get through to on the phone. I tried off and on for a couple days before my call got answered in a reasonable amount of time. Then the return process was too long and complicated. They wanted to send me a letter to sign and return to them along with the defective monitor. Then they would send me a new one. After waiting a week before receiving the letter I changed my mind and just went out and bought a different monitor at Target. I needed a monitor and got the feeling like it was going to be another couple weeks before I'd ever get the replacement one. I like shopping on the web, but it's real frustrating when you get something that doesn't work because it's so much harder to return than if you had just bought it at the store.
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