Negative Positive
Title: Bad product. Bad customer service.
Review: If you have colour treated hair DO NOT USE THIS PRODUCT!! Not only was the product a waste of time and money, but it cost me much more because I had to get my hair recoloured after.There is no warning on the packaging or the directions on the bottle despite the company insisting that there is. After contacting Organix/Vogue International, the customer service is among the poorest I have experienced. I told them that my (coloured) hair had turned an unnatural shade after following the instructions and I had to wash it out after 18 hours. They pretty much told me "sorry you feel that way and our directions on the packaging and bottle indicate to do a strand test". NOT TRUE!! If you read the packaging and bottle directions, they indicate no such thing. In fact the opposite - it says "safe on colour treated hair". When I scanned the packaging and directions and emailed them again as proof - they didn't even bother to respond.BAD PRODUCT!!! BAD CUSTOMER SERVICE!!!
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