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Title: Company Warranty Policy Poor
Review: I had a Genie 1/2HP model fail. The warranty policy statement stated a lifetime motor warranty. The kicker...they really just look for any excuse to not really back the warranty. A spring on my sectional door broke about 3 months earlier (on the down stroke, door opener was not used again until after springs were replace the same day). The door was properly balanced prior to the springs failing (power had gone out in area, and the door had to be opened by hand..a true test of the balance condition). Genie Customer Service claimed that the springs must have gradually lost their tension (I guess they didn't realize I was an engineer that knew better). AND, that we should have been checking the balance of the door EVERY MONTH. Based on these "excuses" they refused to honor the warranty or offer any assistance what-so-ever. BUYER BEWARE! This is not a company that stands behind their products.
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