Negative Positive
Title: Essential, yes... but good luck getting through...
Review: I agree that, although expensive, this is a great service to know you have three years of protection and phone support. Here's the problem. I've needed the support and have three times waited over 45 minutes on hold before finally hanging up in frustration. The one time I did get through I was told the issue needed to be handled by a higher level tech. Fair enough, but they just put me back into another loop -- another 35 minutes before I finally hung up. Get it together Apple, "it just works" is supposed to be your thing...
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