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Title: No wonder the people in these examples get bad service
Review: The author of this book has to realize that retail workers are not slaves, nor are customers "the boss". Demeaning employees the way the "customers" in the examples of this book do will not get you any better service, in fact quite the opposite. I feel for any person corrupted by the views in this book. Yes, retail employees should be friendly and helpful, but dealing with the whiney, immature and sometimes dishonest actions of the examples of customers in this book could push even the best employee over the edge. Just because it is the employee's job to serve the customer does not give the customer the right to demean and torment the employee. Remember, the employee is an actual person with feelings, not a robot, works very hard and deserves the same respect everyone is owed just by being a human being. I gave this book one star, and that is two stars too many.
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