Negative Positive
Title: Ok so far ... Kidde's customer service is definitely not
Review: I had a house full of Kidde 1275 smoke alarms, and after several malfunctions (including one electrical problem causing it to literally "go up in smoke"), I replaced them with the i12040 ... only because I wanted something that would "drop in" with the current mounting system and wiring. That they did, and I've had no false alarms in the month they've been installed.Why the 2 stars? Previous to purchasing, I contacted Kidde (via their customer service web page) to ensure the i12040 units had the same mounting system as the old 1275's and to ensure the wiring would be compatible with all the Kidde alarms on the system. Kidde never responded. I found out from a do-it-yourself web forum that these would work fine.Kidde's customer support is notoriously poor. The old 1275 units were deficient in design and/or manufacture - and Kidde refused to acknowledge this. I won't give high marks to a company that won't respond to customer service issues.
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