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Title: A useful book for practicing mangers
Review: The author argues that management is communication, and a great deal of communication is in conversation. He analyzes different types of conversation, and has suggestions on which ones are most useful in motivating and gaining commitment. In particular, he urges that conversations be moved away from "past-focused" orientation in favor of a possibilty-focused discussion that can be used to encourage action.The only complaint I have is that I wish some of the material was more thoroughly fleshed-out. But I still found the book readable and useful
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