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Title: Mastering the Language of Engagement
Review: Kegan & Lahey have compiled a remarkable study into the importance of mastering communication skills; both verbal & non-verbal; in order to be more productive with our work & our lives, for that matter.An important, and largely misunderstood part of effective communication, is using an approach which values personal accountability, while diminishing finger pointing. This would be most beneficial for management to comprehend when faced with the challenge of getting employees to actively engage in the process of work. Certainly, by mastering the art of communicating in a non-threatening, engaging way, half the battle is won.Another great book on the subject is Paul Herr'sPrimal Management: Unraveling the Secrets of Human Nature to Drive High Performance. It picks up where Kegan & Lahey left off with this particular gem.
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