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Title: Good product, horrible support
Review: I would NOT buy this product again. Period.1. The product functions well2. The support is absolutely abysmal. Every contact I"ve had with support has been bad. For example, the battery went out on one of my frames. I called Philips support on 05/22/2008 for a replacement battery. They stated they don't sell the battery, but I could send in my otherwise perfectly good unit for an exchange refurbished unit. I then noted that they'd just replace the battery and resell, in other words, they're selling batteries for $125! Complete rip off. They had no reply other than that was the only optionNever again will I buy any Philips product.
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