Negative Positive
Title: Very poor service
Review: I received this book without a book jacket and a worn binding. When I emailed Mandy Kramer about this, she indicated that I should have read the description. I went back and looked at the description and it said "NEW". I emailed her with this information and she again replied that I should have read the description. Finally after a third time, she said I can return the book at my expense and she will credit my account. It cost $8.54 to return the book. I paid $10.99 originally. Now she has the book and I doubt that I will get my $10.99 back.Stay away from Mandy Kramer!!!
Is the review positive or negative? 