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Title: no parts, no service
Review: I love my Krups machine but more two months ago the steam valve failed. The authorized service people have been doing their best to get a new valve but they can't get Krups to say when and and if a replacement valve can be obtained. Ther service manager complains that all the Krups people he knows have left, that there is no modern order tracking system, and Krups US organization seems to be in disarray.I love my machine but I've now waited for ten weeks with no solution in sight. Companies win and loose long-term customers through customer service. Krups has lost me.
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