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Title: Aweful product and aweful customer support
Review: I gave this to my 14 year old in August, the hard drive went bad in October, we got it back from the repair shop December 5th, and the hard drive went bad again December 14th. $200 and he has been able to use it only weeks. The Sony Customer Support is useless, because they act like they have never even seen this model and have no clue how to troubleshoot it. I have spent hours on the phone with them to get no help. The repair service hours a terrible, so I have to call them from work to arrange any repair.My Ipod is going strong after 3+ years. Go Apple!
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