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Title: Won't stand by warranty
Review: I am into year 6 of a 10-year warranty. There is a 1-1/2" dip in the mattress and Simmons says it has to be MORE than 1-1/2" dip, the rest is "normal" wear. Then they voided the last four years of my warranty because of a stain. Well what mattress doesn't have some amount of staining after six years of use? How easy it that for them to not live up to a warranty, even if the stain has no bearing on damage to the mattress. The way I look at it, Simmons won't stand by their product and will blame you for its deficiences. It must be pristine, like new, for them to even consider standing by their product. The warranty wasn't worth the paper it was written on. I will never buy their product again, and thank the Lord there are other mattresses I can purchase. And I will.
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