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Title: This book links two worlds
Review: The worlds of innovation and of quality improvement often appear completely separate, even opposed. But Plsek brings them together skilfully in this book. He uses a systematic, scientific approach (which will appeal to us quality improvers) to describe and bring to life a wide range of creative techniques (which will attract us innovators). I recommend it to anyone in business or the public sector who is hearing the need for greater innovation.
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