Negative Positive
Title: great product, some design issues
Review: We received this as a gift and used it for almost 2 years. Then, the hinges broke off the top. The plastic may not be up to snuff. The good news: a call to playtex, and they offered to replace the unit., free of charge and postpaid. We're very happy with this level of customer service - not so common nowadays. 4 stars because the new model is MUCH easier to use, I'd recommend that one at this point. Worth the extra $$. Also, it's harder to find refills for this older model nowadays.
Is the review positive or negative? 