Negative Positive
Title: Bad instructions
Review: This is my first time to back-up the contents in my Notebook PC. I might have been the stupidest customer that Lacie's ever had; however, the manual should have included step-by-step instructions to download the back-up software to start with.The manual indicates that the back-up will start after the USB cable is connected to the PC and the switch is turned on, and it was not true. This software had to be installed to the PC before the back-up takes place.Sounds basic and silly. But the manual did not point it out.After spending over an hour, I finally figured out what should have been done: installing the back-up software. What a waste of time!.Additionally, the serial number sticker was not found on the portable hard drive. It was on the box that I almost tossed before registering the product.I think that Lacie is not a customer-friendly and customer-service-oriented company at all.
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