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Review title: Very poor quality and customer service
Product review: We have owned our CrockPot for about 1 year now. The lid handle broke off and the handle on the outside also cracked. I contacted CrockPot (Jarden) by email. In a very nice way I was told that they don't have replacement handles and I would have to buy a lid. You would think they would send me a 10 cent plastic lid handle or if they wanted to keep me as a customer send me a discount coupon for another one. They need to take a lesson from Zappo shoes. Now thats one company I will always buy from. In any case, it could be they have so many customers they can afford to lose a few. I always say "THE BIGGER A COMPANY GETS, THE SMALLER IT'S BRAIN GETS"
