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Review title: I get to the end and ... figure out it's written by a consulting firm, not a single author
Product review: I like the premise for this book and I liked the structure of the story. The authors raise some valid points and provide good ideas. I was very disappointed with the ending . You discover that the hero has only completed phase 1 and the other two phases aren't going to be covered. I was left feeling that this book was really a piece of marketing liturature from the Arbinger Institute to sell more of their services
