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Review title: Unable to get replacement parts
Product review: Great shredder UNTIL IT BROKE! I called customer service and they diagnosed the problem over the phone. Sold me a replacement gear set that will "fix the problem". (My unit was 2 months outside of the warranty period.) When I took the unit apart to install the new gears I discovered the gears that were broken were not included in the replacement set. When I called back, I was told that the two gears that were broken in my unit were not available for purchase (since they never break, duh). And to make it worse, since I had already installed the gears they sent me, I could not return them. So now I am out another [..].
