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Review title: Terrible Product Support
Product review: This unit works fine about 70% of the time but has started not recognizing DVD's. I assumed the lens needed cleaning so I bought a Maxell DVD Lens Cleaner. It would not recognize the disk. It showed the message "Bad Disk". Finally, after turning the power on and off several times it recognized the disk. Cleaning the lens didn't seem to help. I e-mailed RCA customer support and received a reply to call customer support to discuss the problem. I called the toll free number and was connected to a customer support center in Manila. They were absolutely no help at all. Their only advice was to clean the lens. Please, save your money. Do not buy this unit. I will NEVER purchase anything made by RCA
