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Review title: Product is misleading and poor company response
Product review: I purchased this set because the description stated Strong and Thermal. This glass is anything but strong. Very fragile! At my first attempt to use the glass it shattered upon putting ice in the glass. When I contacted Bodum, they stated that the product is NOT under warranty (probably because there are so many issues) and there was nothing they could do for me. So here is what I say - Forget Bodum!!!! As a result I will never purchase another one of their products again. Customer service is everything, especially standing by your product.
