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Review title: This book needs analysis itself.
Product review: There is very little content other than forms, which are included on the diskette (not CD?) but unfortunately the forms are in PDF format. The description states "A diskette with all of the instruments and surveys is also included so that can be edited to reflect company specific information, goals and objectives" - unfortunately someone forgot to tell them that PDF's cant be edited.Save your money - this book has questionable value and at [it's price] I expect more - This book is going back.
