You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Wait a couple years...
Product review: Wow.... The promotional literature for this product was great. I bought it and spent hours setting up my data and was all set to use it. Turns out it can't even perform the most basic functions of customer management - a mail merge or labels! There is a really cool feature that let's you e-mail directly from the database but turns out you can only e-mail one customer at a time. This may have been good for the stone ages but not for someone who needs to maximize time. Something as simple as a meeting confirmation to 10 people is very painful. I also spent 1 1/2 hours on the phone with support and a $75 charge for them to tell me that they don't support these features. Scary. Maybe by about version 5 they'll consult with real customer managers first.
