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Review title: Non-existant service
Product review: I was delighted with my PRO 9 HRM for several years. The functionality is superb and the controls are very easy to navigate (it did take a few iterations before I understood the instruction booklet).When the battery died, I took it to the local battery store franchise. The guy easily took off the back and replaced the battery, but he took about ten minutes to get it back together. Most of that time was putting the band back on. He didn't charge me anything except the cost of the battery. Didn't affect the waterproofing at all.HOWEVER, when the band finally wore out and broke, I called Sports Instruments to obtain a replacement band. After several phone calls to different companies, I ended up leaving a few messages with the guy who supposedly could help. He never returned my calls.Too bad this good product line was bought by people who don't care about it. Now I have to go through the whole HRM decision process again. ARGHH!
