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Review title: too expensive to maintain
Product review: I have been using the Jura Capresso for the past 3 years. The coffee has decent crema, but I am not happy with it's inability to make a very strong espresso. Setting the cup size is supposed to accomplish this, but the cup size is variable even when a single setting is maintained.My bigest gripe is that 2 years ago the machine malfunctioned and again this year. There is a flat fee of $275 to fix it including mailing (find your own box) which I find extremely excessive for a delicate machine that seems to break down every 2 years. The customer service person did confirm that this happens to a number of customers, but it is not excessive in the company's point of view. Also the turn around time to fix the machine is 3 weeks.I will switch to another product the next time it breaks down.
