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Review title: Practical and useful
Product review: I ordered this book because I saw it associated with some training and wanted to check out the content without attending the class. This was a quick read (approx 45 min). What I liked best about this book was that it offered practical, simple suggestions for action. I gave this to my boss to read and she asked me to order several more to share with others. This is a quick, simple book that is worth taking the time to read.
