You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Stay Away
Product review: We have been using Brightstore (CA) products for the last 7 Years and that's about to change. Support is absolutely horrible beyond that of basic setup. TCO is very high for this product and reliability is not solid. We use Dell 128T and HP MSL5026 libraries, and we had to jump through a lot of hoops to get the software to run properly with very little help from support. The native database is extremely volatile and constant maintenance is needed to ensure good backups. I must admit running Brightstor with a single DLT drive connected to a server functions OK. But if you're going to be backing up High capacity, sensitive data, I would recommend spending the extra money for a higher end product. Poor support, weak web support, a lot of man hours, and unreliable with Tape libraries.
