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Review title: Customer Service????
Product review: After 25, yes 25 calls to what Koss calls Customer Service, I finally got somewhere. They sent me a shipping label to return the 2nd, yes 2nd defective DVD player back to them for a REFUND, not an exchange.I am no longer interested in ANY Koss product at ANY price based on my experience. More than once I had to ask their "tech support" for someone else as I could not understand what they were saying thru the heavy accent. India was where I was calling all this time. Finally got someone I could understand when I insisted on a refund.
