You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: NOT happy!
Product review: I received the wrong dvds when I placed my first order. You had offered the Chronicles (by Disney or BBC, C.S. Lewis (British Broadcasting Corp.). I specificially ordered Disney but when I received my order the dvds were BBC but the invoice reflected the Disney dvds. I made my call to customer service and I thought they had sent the Disney ones to replace the BBC copies but none the less I received the same BBC dvds. I was really disappointed as this was a christmas present for my three year old grandson so after receiving the second set of dvds I just kept them and you charged my credit card AGAIN!!! Not too happy with the customer service tech who filled the replacement order.
