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Review title: Windows XP Upgrade a "total bust"
Product review: This upgrade (from Windows 98SE) was a total disaster! The upgrade took about 45 minutes to reach the point where it displayed the message that it could not continue and complete. After about two more attempts (including reformatting my hard drive and re-installing Win98SE) and getting to the error message display even earlier! I finally contacted MS help via telephone. Eventually, a supervisor at Microsoft intervened and sent me a "full-up" Windows XP Home Edition which installed without a hitch.
