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Review title: very unhappy with Quicken and Quicken support
Product review: I have used Quicken since the beginning and have always found it easy to use and install--until I upgraded to Quicken 2004. I purchased a downloaded upgrade, and then my computer died [operating system issue], and I had to reinstall it. You have to call to get a new key, a very frustrating experience. It took several phone calls and being on hold for at least 20 minutes. At one point they wanted to charge me [$24] for getting a new key! Earlier this year, I purchased a copy for my accountant to use, I thought I was getting Quicken Basic but I ended up with New User--which does not allow you to import data--totally useless! I do not need the multiplicity of junk they've thrown in--most of which doesn't work well anyway, so if you have to buy it, buy the cheapest version you can get away with.This will be the last time I buy it.
