You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Horrible Customer Service
Product review: This was given to me as a gift. The owner's manual and rechargeable battery pack were missing. The case was the wrong size and the DVD player did not fit. All I wanted to do was exchange the kit for one that was complete. When all the 3 different stores told me they were out of stock and did not know when more were coming in, I wrote the company hoping to get the problem fixed. I never recieved a response and will never buy a MINTEK item again.
