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Review title: Customer Service Needs to be desired!
Product review: Bought this item for a Christmas gift. When item was opened, one of the ear pods did not work properly. Tried to see if it was the actual music device causing this? No chance. Went through Amazon Customer to exchange or refund this product. They only accept REFUNDS no EXCHANGES. I truly wanted to re-purchase or exchange this item. They would not let me exchange. AND here is the kicker........If I wanted to purchase them again, I could not get them for the SALE price, The Vendor would not honor the sale price...so now I would have had to pay 3 times for the actual cost of the item, which equaled an extra $174 dollars. So I returned them. They can have them. I purchased a set of Bose ear buds which worked out great.
