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Review title: Horrible experience
Product review: I ordered this book brand new, and received it damaged because of poor packaging. When I returned it asking for a refund, I never even heard anything back from them until I contacted them to see if they had received the returned book. I was then told they HAD received it and were not refunding me, despite their 100% refund policy. When I insisted they refund me, citing the refund policy, my email was ignored. When I called them, they said theyd look into it and call me back the next day, and I haven't heard a thing since.I will never buy from this seller again. I am shocked by the degree of unprofessionalism and negligence, and have never before had such a negative experience on Amazon.
