You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: good book, but it was supposed to be a new copy, they sent me a used one
Product review: The book is great. The only disappointment was that the shipping company was supposed to send me a NEW book, I paid the price for it! They sent me a dog-eared used copy that was an old edition.LAME on their behalf. I will not buy from that shipping company again unless they do something to apologize for their unprofessional move.
