You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Great service from Buy-it-Now
Product review: I ordered one of these and it arrived damaged. Buy-it-Now provided excellent service, immediately Fed-Ex'ing me a new one. The product itself is definitely fragile if dropped or bumped too hard, but we love the coffee makers-so it's a must.
