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Review title: Disappointed, even after customer service. . .
Product review: I broke from a 15 year habit of using 2 Norelco electrics, and bought the Braun. After giving it 4 months, it just didn't cut as well as my decade old Norelco. I didn't think that was possible, so I contacted customer service. They were fantastic! They sent me a new cutterhead.I put on the new head, and immediately it cut closer. I thought my problems were solved, but after 3 weeks of using the new head, it started pulling my hair HARD. Every morning now it's pulling my hair a dozen times during a shave, and it's VERY painful. Went back to the old cutterhead, and it's not pulling my hair, but I don't get a smooth shave either.Don't know what I could be doing wrong. I'm following every single one of their "tips", and I'm cleaning it after EVERY shave.This is a dud.
