You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Lousy to non existant support
Product review: Titanium Anti Virus 2004 is an annoying piece of junk software.Stay away from anything this company makes!!!Why: Really bad, non existant support. Technical support issues go without response. Problems happen frequently. The email support for my first problem got me a "we received" automatic email after 5 weeks! You pay for the phone support. It's 'available' during the week. Be prepared to wait an hour or more and then talk to someone who barely speaks english. After he/ she decides that you won't go away, you might get an answer. 2.5 hours was my first support call.While I had it and used it, I got infected 2-3 times in 6 months and eventually added an another anti virus. It's like gateway software for spyware!Now the best part. Once you have it, you can't uninstall it. The uninstall instructions don't work!!
