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Review title: Dead On Arrival
Product review: After spending more than a little time checking reviews I decided on this model for a Christmas gift based on the many positive reviews. On Christmas morning we were expecting to have a nice hot cup of Cappuccino after shoveling snow but instead all we got was aggravation trying to get this thing to work. I contacted Delonghi support on the next business day and they said that the pump was probably defective and suggested I return it through Amazon. Amazon didn't charge for return shipping but it was still a hassle having to process the return, repackage everything back up and bring it to a UPS drop off location. Luckily I hadn't yet sent in the UPC code off the box for the $20 rebate or else I probably would've been denied the refund. I'll buy my next Cappuccino maker from a local store.
