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Review title: Remote dead on arrival - poor tech support
Product review: I ordered this item from... at a very good price; however, the remote never worked from day one. I called tech support but no one ever answered - immediately went to voice mail. I left message but no one ever called back. I also sent an email to tech support that was answered but it was the typical email answer of checking basic things I had already checked. They didn't read my email and asked questions that I had already answered in the original email requiring me to send another email and wait for another reply. Finally they agreed that the remote was bad and I should return it. They never offered to ship another remote but indicated to ship it back to...I had already waited two weeks for delivery from...and now I have to ship it back and wait for a refund. Just not worth the hassle.
