You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: TERRIBLE service. company is run by a complete (insert nasty word)
Product review: First off, the bed is GREAT. my dog loves it. it's just a shame it's only available from this company. I ordered the wrong size okay my mistake and tried to contact the company to go about the return process. took forever to get through to the company, don't even BOTHER emailing because they sure as hell don't bother emailing back. I called again and finally a response. it costs me a fortune to mail the bed back for return. I wait for a solid week til after the tracking conf says they received to give them a call with a 'hey whats up with the status of my refund' . well no response. i tried a few more times and then finally a response. a NASTY email from this Elena Peters person. well i'm still waiting for a refund to show up somewhere. maybe a more detailed explanation other than:"You'vehaditsinceMay17th."would be appropriate. anywho. if you buy the bed and encounter a problem with it, BEWARE the (insert nasty word)s who work there.
