You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: A sad outcome
Product review: I have had this model coffee maker for 5 years now. I have liked it, used it, cleaned it regularly, ...Last year, within the warranty period, it just quit working, no power. This is an apparent common issue as they had all kinds of "try this" hints before they would take it back. Finally, they replaced it, with me paying shipping etc. plus a $10 handling fee.I presume the unit they sent back was a refurbished one, and 1 year to the day it dies.And no, they will NOT honor the warranty of the replacement unit. So I will be replacing my coffee maker but I guarantee it will NOT be with a Cuisinart product of any kind, ever again.Any company that cannot honor the quality of their products, even replacement products, does not deserve my money. And I should know - I am a Quality manager!Never again for Cuisinart.
