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Review title: Very responsive company
Product review: My replacement hose was shipped and received promptly. However, I was frustrated that the hose would not stay connected to the vacuum. Over the course of a week or two, the condition worsened. At about the time I figured I had totally wasted my money and was sadly contemplating purchasing a replacement directly from Dyson, I received an email from Crucial Vacuum asking me to leave feedback on the product. I replied to the email (not even imagining my reply would be read) and explained my concerns. I received a reply within one business day. Long story short, my complaint was investigated, a new part sent to me (which works), and I am now a happy camper. Total time elapsed: one week. Excellent company to deal with. Thank you.
