You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Awesome product! Awesome customer service!
Product review: The first one I received from Amazon was defective, I called the manufacturer and they promptly sent me a new one for free which was perfect. Very comfortable to sleep on. Its on my college dorm bed and I have no complaints about it.
