You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Ten Steps to Building
Product review: I communicated my dissatisfaction with the purchase, when i received the book it had water damage (not in the description). It was agreed to get a percentage of the purchase refunded for my inconvenience, which I never received. I am disappionted in the customer service.
