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Review title: customer service is terrible
Product review: I bought the 750GB drive a little over 6 months ago. It worked fine for 4 months,then began making strange ,repetitive noises and not being detected by my computer. I went to Iomega's website and found it impossible to contact a person even after providing my credit card info for a $25 charge just to possibly speak to someone. I got the cyber run-around. I finally was able to find an e-mail address- they don't make it easy- and sent a message complaining of all of the above. One week later I was fortunate enough to be home to answer a phone call from an Iomega rep who waived the $25 fee(what a company!)Based on my description of the problem,he said it needed to be replaced,gave an RMA#, I sent the thing in and got a replacement in a few weeks.The drive might end up OK, But I probably will not purchase another Iomega product after my experience with them.
