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Review title: I'll never use TaxCut again!
Product review: What terrible customer service! Here's a brief description of what happened to me.TaxCut said the State of Maryland would deduct my taxes owed from my SAVINGS account - then, around the middle of MAY - I get a letter from the state saying they only deduct from CHECKING accounts - along with a fine and penalty. So, I look and that fact is on their web site! Silly me - I trusted TaxCut. When I present this in a claim to the company they reply that it's not a processing error or an arithmetic error, so my claim is denied. How odd. Even a simple man like me can see that, in fact that's not even the issue! It's a FACTUAL error, an INFORMATIONAL error. DID ANYONE THERE BOTHER TO READ MY CLAIM? Any company that treats its customers that way will certainly not get any more of my business.
