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Review title: Epson 3200 and Software Review
Product review: I found the Epson 3200 to be an excellent upgrade from my Epson 1640. The Epson twain and the Smart Panel software worked without any problems and the scans are great. What would improve their software is to provide a PDF file for the User Guide instead of the HTM file. What I was disappointing in was the SilverFast software. After changing a few settings the software stopped working altogether. LaserSoft, the company that makes SilverFast, does not provide any non-chargeable phone support for installation problems. Many companies offer a 30-day free installation support but not LaserSoft. Fortunately, I found a software upgrade on the Internet but it does make one wonder about quality control. Also, I found their manuals difficult to read. It appears that they were written by engineers and embellished by product management. A good technical writer and editor could certainly improve the documentation.
