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Review title: Zero Customer Support
Product review: The program would (apparently) copy the DVD, but when a blank DVD was placed in the burner...NOTHING happened. The "start" button is supposed to change from gray to green, indicating that it is ready to burn on the DVD.The long distance support line kept me on hold for an extended period of time, so I used the email support address from their web site. I got a very quick response saying that they could not provide support for requests without a license id and password (which would be nice for them to specify on their web site). I then immediately supplied the information, and... nothing. I supplied the info 3 times and have yet to hear back from them.Buyers should also know that there is NO documentation included with this software, neither hard copy nor electronic file, so it is almost impossible to try to figure out how to obtain help.
