You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Worst Customer Service?
Product review: I do not find this book credible because it did not contain any information, anecdotal or otherwise, about Amazon themselves. Amazon may have the worst customer service in the world and myself and tens of thousands of others, if you believe posting in blogs, etc., think this, too.The book would have seemed much more credible if there had been even one story about the horrific service at Amazon. It also seemed to confuse customer service issues with personnel management. In this regard the book's title was somewhat misleading.Regardless of the author's inability to tell the difference between personnel management and customer service the lack of Amazon's mention as having one of the worst customer service departments in the US (world?) is the biggest failing of this book.
