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Review title: Perhaps the worst support on Planet Earth
Product review: I can't speak to other Smart Disk products, but I find it hard to believe their support is any better.My first unit lasted almost a year, and was deemed "unrepairable" by Smart Disk when I returned from an overseas journey 13 months after purchase. I'd acquired another one while my first was out of commission, which was defective on initial use. The screen was erratic, sometime my computer would recognize it (Windows XP), sometimes not. After a lengthy conversation with customer support, I learned this "new to me" unit was out of warranty because it had been manufactured 18 months earlier. This is the only company I know, apart from our local dairy, that bases their warranty on their date of manufacture, in addition to date of purchase. How is a consumer to know how long a product has been the pipeline?If you choose to purchase one of these units, I suggest the "date of manufacture" be guaranteed by the seller, as it's not visible on the box.
