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Review title: Highly Recommended!
Product review: Knowledge management sounds impressive over the water cooler, but what exactly is it? We advise you to spend some time pondering this question before you invest a single dollar on KM systems or consultants. A great place to start is this introductory text by Thomas M. Koulopoulos and Carl Frappaola, KM consultants extraordinaire. Starting from square one, the book defines knowledge management, identifies the theories behind it, explains its critical components and examines implementation strategies and results. Of course, any book reflects its subject matter, so this one is thick with jargon and heavy with somewhat abstract concepts like open culture and continuous renewal. The ultimate return on current knowledge management investments remains to be seen, and for that reason we [...] recommend this detailed explanation to any executive who might one day find himself faced with a critical decision about KM strategy.
