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Review title: Terrible Customer Service
Product review: I purchased a pair of SunLite's C-Sport Fortress Front Panniers. They're good build quality, but the hardware wouldn't hold the panniers onto the rack. Even with bungee cords, the hooks would let go over pretty small bumps. Obviously, a simple locking hook would solve this problem.After contacting SunLite's customer service, I was given the run-around. They refused to address the issue, offering only to let me return it to them at my expense. They said they would fix it if it was a warranty issue, but offered no hope that they would address the obvious design flaw. If they saw nothing wrong with it, they would simply return the unusable bags back to me.I love to give glowing reviews, but I simply can't recommend a company that hides from responsibility like that. I just want to try to save others from wasting their money on a potentially poor purchase from a company that clearly doesn't value service, or their products.
