You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: DON"T BUY BLACK AND DECKER
Product review: Nice unit, nice features - BUT no parts or service is available.After a few years of very light household duty, the air impeller on this model failed. After two year warranty expires, B&D; offers NO customer service except to offer to sell you a new unit.If you are content with a two year lifecycle - buy it. If you think you getting a premium product from a company that cares about customer service, you will be as disappointed as I am.Note the positive reviews tend to be from new owners. I felt the same way when the product was new. But the quality isn't there over time, nor is customer service.
