You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: loss of suction
Product review: The president of Trophy Skin was quick to contact me regarding the loss of suction, and sent a replacement diamond tip which solved the problem. They were also willing to replace the entire unit if necessary. Excellent customer service and will continue to use the machine which has been showing a wonderful improvement to my skin.
