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Review title: Poor customer service
Product review: I purchased this machine in August and it lasted until October 31 before the motor gave out. I telephoned Saeco and, after waiting on hold for ten minutes, got to a "customer service" representative who told me to return the machine to them for service and they would return it to me in six to eight weeks. I responded that this was too long for a machine that was ten weeks old and this expensive. There was no response.For as long as the machine worked, it produced great coffee, espresso, etc. I would not, however, recommend this product to anyone.
