You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Poor Customer Service
Product review: I used Spyware Exterminator 2005 for the past year. Until about six weeks ago, I would have given this product a wonderful evaluation. After updating the spyware definitions, the program quit running. For the past six weeks, the technical support for this product has been unresponsive. I have sent in three different requests on their website. If they will not support their product, then you should not buy this software.
