You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: OK perfromance & Bad customer service
Product review: The superautomatic function works ok but the steam unit is greatly underpowered. A $29 Krups makes better steamed milk. After trying Saeco customer serverice several times I finally got through only to get zero help. Under engineered product and below par customer service is a bad combination.
