You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Big problems with Scrabble
Product review: The first game I played had the value of many letters deducted from my score. I had none of these letters. Yesterday I had a Bingo on my first play and the game froze. I had to force quit to get the game off the screen. Tech support is a joke.
