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Review title: Feeling Hoodwinked
Product review: I thought I was purchasing a spectacular product. The television had great picture and the sound options were amazing. However, less than a month later the right speaker began to cut out. My husband and I exchanged it for another.. only to have the same problem again, unfortunately after the 30 day return period. I'm now currently going round and round with the customer service department. They want to charge me more than the tv's worth just to fix it. Not only that, but I've never dealt with a more obstinate customer service department that tries really hard to make the consumer feel like they're making their problems up, rather than fixing them.DO NOT BUY THIS TV! You'll be taking a risk buying any other Samsung products as well, since they just told my husband that apparently NO ONE in the company has the authorization to give us an exchange order.
