You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Quality and Service Disaster
Product review: Purchased "demo" machine directly from SAECO as they are in Annapolis, close to my DC area location. BIG MISATKE! Machine worked fine for about 4 months and then jammed. When trying to follow normal customer maintenance process, a part broke. Sent for repair on December 9, 02. It is February 9, 03-still no word from them when it will repaired. Calls and messages to Annapolis are met with either irritaion or no repsonse at all. Even wrote to the president of SAECO in Italy --answer: "sorry we will send you a free pound of coffee." Go with a machine from a company like Krupps - at least they answer the telephone even if the machine is no longer repairable and offer you discounted machines.
