You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Never Again
Product review: Bought shoes from FootSmart through Amazon. Shoes didn't fit. Customer service at vendor would not provide return postage because the item was purchased through Amazon and not directly from footsmart. Cost me $11.00 to return shoes. I will buy from Zappos from now on.
