You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Received broken and then company had no more
Product review: My complaint is more about the company than the product(we have this piano and is is beautiful and perfectly made). I ordered the piano as a gift and it arrived with a broken leg. The recipient called the company for a replacement and was told to await a new piano. Weeks later I received an email stating this company was out of the product and issued a credit.
