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Review title: Beware of bugs and no free support
Product review: Beware of this product. It is buggy - see eg the users group at http://webboard.scansoft.com/ - and there is no free support, even for program bugs. Scansoft's attitude to known bugs is illustrated by the fact that there is a bug in both versions 11 and 12 which prevents many users from updating the program but despite a large number of postings to this effect on Scansoft's own website already referred to and e-mail notification to ScanSoft the bug remains. Abby FineReader apparently offers free support and a scanner that users say is better, for example, for OCR scanning.
