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Review title: Why I will never again buy Norton
Product review: When I went to buy this product for the second time, I had to think back to all the problems I had with their service. They sure have a great web site to look for all the problems you might have, but what if you are really really not in the mood to scramble through the tons of written material, or in a hurry? Try to get to the "contact" page. All I wanted was a place to e-mail a question about why the damn program would not open up, and an hour later, I was no farther along than when I started. Service, to me, means that you really stand behind your product, and want to have contact with those who are having a difficult time with it. Service to me means that you want to open up all the road blocks rather than make more. Service to me, means you want to talk with the customers, help them find soulutions to make the product work, not create problems. I will now see how the other products work, because I will never never never use Norton again.
