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Review title: Scanner is the best out there; Service is the exact opposite
Product review: The BC895XLT is the best scanner you could get, especially when PC controlled. It is super simple to get operational even for beginners. Just punch in the frequencies and there you go, they even include partial lists of them. Not to mention they come in crystal clear. But if yours is to break, be prepared for an enormous hassle. You'll never talk to a real person and you have to blindly send the unit in for repair. Bottom line: Uniden's product is the best you could buy; you're not buying any service though.
