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Review title: Poor packaging caused damage
Product review: I did not take other reviews seriously and had to experience on my own. Very poor packaging, both original item and replacement came badly damaged. Router carbide tips were all chipped off due to seperation from original merchandise box, found them loose in the shipping package. One would think that after many returns shipping department does something to avoid sending packages back and forth, no such luck yet. I have to give customer service credit, they make returns as painless as possible, no hassle at all, except I am still waiting for my router bits.
