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Review title: Attractive but fragile
Product review: I ordered this ladder originaly becuase of it's appearance. When it arrived the handle was shattered in shipping. The system of correspondence with the vendor was time comsuming and cumbersome, It took me over a week to get a return authorization, and then I had to pay to return the ladder myself! After complaining they did refund the cost of shipping. I ordered a replacement, and it also came cracked. Again the cumbersome process of communication. This time they did pay for the return of the product. I did not order another one. Too much hassle.
