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Review title: Poor communication--broke after 2 uses
Product review: Bad review for Sunlawn, but great review for Amazon. This is the first bad experience I have ever had with an Amazon Merchant. My reel mower didn't arrive by the date it was supposed to. After waiting several extra days,I contacted Amazon, who said wait until this new date, and it showed up. All was fine until the mower broke the 2nd time we used it. We had a horrible time getting a hold of sunlawn for a refund or replacement-- always getting a message about an unprecedented number of calls and never receiving an email response. When I left a message with sunlawn saying I was contacting Amazon about their service, I finally got a call back. They said I would receive a return shipping label-- but it never came, and I never heard from them again. I did hear from Amazon, who followed through and refunded my purchase. Amazon is wonderful -- just stay away from Sunlawn.
