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Review title: Serious Software Problems
Product review: I relegated my Microtek scanner to my Win 98 computer because the company refuses to update the software to guarantee compatibility with Win XP. My Epson 980 inkjet printer has worked extremely well for a long time, and the software update for XP works fine. However, just a month or two after installing the Epson 4490, the software stopped working. I uninstalled and reinstalled, with no success. I downloaded and installed the latest driver (dated 10/06), but still the software remains nonfunctional, simply putting a blue strip in the left corner of the desktop with options of minimizing, moving, or closing. I would (and will) check users' opinions of both hardware and software combined, relative to scanners, and not trust editorial reviews alone, none of which mentioned the software problems. (A problem with editors' reviews is that they frequently do not reflect moderately longterm use of the product so that problems that emerge over a few weeks or months go unreported.)
