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Review title: break their software & try to force you to buy new license
Product review: After a week of corresponding back and forth with Norton's tech support trying to recover from the disaster their LiveUpdate created on my XP machine, their technician told me the only way to fix the problem was to uninstall and reinstall following a very specific set of instructions. I uninstalled, and now cannot reinstall because they will not give me the install file even though I have paid for a subscription for the year. They want me to buy a new license for the product.*Their* update broke the software and my PC*Their* tech support told me to uninstallNow I cannot get the install files to fix the problem.Very unhappy and frustrated with Symantec. Very poor service.
