You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Customer Service Attrocious
Product review: We purchased a Mintek MDP1770 portable DVD player for our daugther a little less than two years ago. The product worked okay for a while, but then we had a problem where the unit wouldn't power up whether we were using AC power or battery. We tried contacting the Mintek customer service number several times. Each time we called during business hours and instead of getting a person we were directed to leave a message in the mail box. Twice when we tried doing this, we got a message that the mailbox was full. Finally on another try we left our contact information and a description of the problem and have never heard back from anyone at Mintek. I would strongly advise against purchasing a product from a company that provides this type of shoddy customer support. I can see from some of the other posts in this forum that I am not the only one to share this viewpoint.
