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Review title: Bad Customer Service
Product review: I just purchased the Regalo Bed rail that drops down. There was nothing in the manual that explains how to drop the rail down. I called customer service (952-440-1950) and spoke with Heidi and she was extremely rude and condescending. After I spoke with her, I tried to bring the rail down then the bracket that feeds the strings fell out! I will not be purchasing any products from them ever again!
