You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Good Product - - - - Poor Support
Product review: Installation of the Quickcam VC USB version was rather easy as long as you paid attention to instructions. The camera worked good for still pictures,videos, and teleconferencing for about 3 months, then suddenly quit. Logitech's customer support does not have an 800 number so trouble shooting was expensive. After determining that the camera was indeed defective it was returned for a replacement. They sent the wrong version (parellel). Numerous phone calls, costing upwards of $20 have yet to settle the matter. Again, I enjoyed the product but Logitech's support doesn't support.
