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Review title: what a disappointment
Product review: This was a Christmas present gone bad. It looked great on TV, in the store, and once it was opened, but has been a nightmare all afternoon. Despite trying every code, following the owner's manual guidelines (AND the adendum to the owner's manual), and suggestions by other reviewers several times, we cannot get the controller programmed. Of course there is no customer service rep available until Monday, and the website comes up with an Error every time we try to get help. We're assuming our Sony dvd player, which is less than 2 years old, is not compatible with this system. We have packed up everything to be returned and exchanged for a better product. It's very disappointing to our 3-year-old, to say the least.
