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Review title: PRISMIQ Has Poor Customer Service
Product review: Written 4/2/04. DO NOT BUY THIS PRODUCT.I purchased the Prismiq Media Player before Christmas and was unable to get it working. After numerous emails to the Support Center, they stopped responding to my messages for two momths. I asked to return it and they said that they needed to get a "RMA" - return merchandise authorization to me, which they never did. When I finally got a reply (late March) they told me to return it to the retailer, who after all this time refused to accept it.I have written to PRISMIQ senior management team, bypassing the Support Center: the CEO, Vice President, Marketing; Vice President, Sales; and Vice President, Operations. Hopefully, I will get some results.There are other ways to get MP3 files to your home stereo - I would recommend the Pro HiFi-Link, which is cheaper, easier to set up, and works well.
