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Review title: Cash Register is great, service is terrible
Product review: I own three Royal Cash Registers, all of them have worked well but when I called for service on one of them (The greeting couldn't be changed) I was connected with a "technician" in a foreign country and they not only couldn't understand the problem but kept telling me there was nothing in the data base. The "technician" knew absolutly nothing about the cash register or even what a cash register actually is. They're simply typing in a problem and expect an electronic database to provide an answer which you can't do if you don't know how to translate the user's description into something the database can recognise. I tried calling sales but they only sent me back to the "service technicians" They're a great machine as long as you don't need customer service.
