You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Shipping & Customer Service was HORRIBLE.
Product review: I tried contacting you 6 times, both on your official site and your Amazon website. You expedited shipping promised 3-5 day shipping. I got it in a week! I want a refund on my shipping please.It is kind of ridiculous.
