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Review title: Echo Incompatibility Issues
Product review: Purchased, downloaded, attempted install, prompted to remove Zone Alarm. Last time I tried to remove ZA it was a disaster, so I was hesitant to do so. Called customer "support", they confirmed it won't work with ZA. Asked for refund, placed on hold for the usual eternity. Refund will be issued after I agree to the destruction of intellectual property form. Form received, only option was to decline! Replied to email, bounced saying symanticstore (or something like that) was no longer a valid address, go to customer service website. Forget that, I was on hold long enough for one day! Guess I'll wait and see if I actually get a credit on my next statement then dispute the charge with the credit card company. Way too much hassle for a product I used to believe in!
