You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: this company has the worst customer service
Product review: I had one and the water well broke and DeLonghi had me waiting for over 3 months for a replacement part that they didn't have. I had to call and ask them for a refund for the 20$ I paid them for the part. Nobody cared. The part was still on back order. I ended up throwing out the machine. I will never order from this company again.
