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Review title: World's Slowest Shipping and Handling
Product review: The music stand might well be fantastic, but between Amazon and Musician's Friend, it took so long to process the order and get the item shipped--more than 2 weeks before it even left the warehouse--I gave up on it and bought one locally. Then, when I wanted a full refund--including shipping and handling--Amazon was very polite, but merely referred me to to Musician's Friend for customer service. (Why use Amazon as a middle-man if they provide no customer service protection when dealing with a 3rd party they endorse by linking customers to them?) Musician's Friend too were polite; they blamed Amazon for the slow process of the order. At the end of the day it took several emails and ultimately 2 telephone calls to get my refund including shipping and handling charges. This was a totally unsatisfactory transaction with both sellers and I will think twice about doing business with either again.
