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Review title: Second one and still doesn't work
Product review: Returned the first one because I got a "Firmware update failure" which could not be rectified regardless of what http://www.apple.com/support/ipod/ said. Several down loads and no resolution of the problem resulted in my returning the unit. Second unit does the same. Surfed the web and found this to be a common problem. Will not buy an apple product again. Not just because of the problem with this iPod but because of the lack of support. Apple thinks that a customer forum where the customers try to assist each others is support. It isn't in my opinion.
