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Review title: 2 pair earphones, defective, customer service poor
Product review: Bought 2 pair as iPod gifts based on positive experience with this model. Both quickly turned defective. Imbalance of sound, one side significantly weaker than other. Device is not cause. Amazon replaced 1st pair (slow service) after aggravating phone call to non-U.S. call center. Language skills and phone call noise objectionable. Now waiting several weeks for Amazon to credit $ return on 2nd pair. A shame that quality control has slipped on this item. Used to be good. Note there are "refurbs" of this product available at clearance spots. Good luck getting a good pair. Bottom line: 2 pair earphones, defective, customer service poor, Amazon and Sony need to do better.
