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Review title: disappointing pro
Product review: While this is a very powerful vacuum it has a design defect verified by the service representative. The wheels on this vacuum - and the replacement vacuum we received - do not turn on their own. Only when you physically move them will they work. This is a wonderful product if you wish to utilize the shoulder strap and carry it. Otherwise this becomes a very recalcitrant puppy that you have to drag along and scratch your wood floors. This is best on a carpet as there is no problem dragging it. We would suggest its cousin for less money the Eureka which we understand from the service center does not have this design defect. If you opt for the professional product the service center suggested placing large heavy duty rubber bands on the wheels - which did work well. We suggest purchasing a large amount of these rubber bands as they do not last long. Happy cleaning!
