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Review title: Poor product design
Product review: I would like to give this a negative score, if I could. I have never written a product review before, but this one is so bad that I would like to warn my fellow consumer. The plastic is flimsy and the parts do not fit together well so that the rake doesn't pass easily through the litter and makes a noise that I would describe as sounding like quiet gunshots. It clicks and cracks and makes pounding noises. I called customer service - they told me to clean out the tracks that the rake runs through. Been there, done that, didn't help at all. I am going to call them for a full refund. It's a total piece of junk - don't waste your money (unless you like the occassional relaxing sound of quiet gunshots throughout your day).
