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Review title: Horrible Service! Fast Breakdown!
Product review: The Sound on my Koss home theater system stopped working 2 months after we bought it. Luckily it was still under factory warantee. Unfortunatly, after we sent it in Koss customer service was TERRIBLE! It took 2 monthes before Koss would even accnolidge they recived it. (I knew they had because of tracking numbers, but they wouldn't confirm that). They promised replacement units on 8 different occasions, sometimes even telling me it was in the mail when it wasn't. It took 3 monthes to get our replacement unit. Koss emplyees were very unhelpful, unproffesioal, and overall frustrating to work with. I will NEVER buy another product from them. My advise to anyone looking to buy a home theater system: Pay a little more and go with a good brand!!
