You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Microsoft Visual Basic Express
Product review: The product was shipped with the correct book, but with a disk containing the wrong information. I contacted Microsoft, but received an unacceptable response. I was instructed to contact Amazon. However, since the package was sealed and the disk label said Visual Basic, I thought it was ridiculous to assume that Amazon had done anything wrong. After several unproductive exchanges with the Microsoft complaint department, I gave up and downloaded the necessary files from the internet. My service from Amazon was very good. My service from microsoft was unacceptable.
