You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Waste of Time
Product review: I was excited to read about customer service stories when I read this book - but felt cheated after reading it. It seems the author can't tell the difference between Managment and Customer Service. I can appreciate what the author was aiming for in this book but felt he misses the mark.This is not a book I would recommend. Actually it is a book I wish I hadn't purchased. But that is just my opinion.
