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Review title: Doesn't last long
Product review: I received this item for Christmas last year. I loved it! It was a good MP3 player for the money.Then, last week I went to use it and the sound was all distorted. I went to the Zen website to troubleshoot it and went to try their suggestions but whenever I connected the Zen to my computer, the computer locked up. As soon as I removed the Zen from the computer, it was fine. So, I was unable to troubleshoot. So I tried to turn on my Zen to check settings. Now it won't even turn on. I went back to the Zen website to contact Customer service. They wanted me to pay a nonrefundable $25 just to get a return number, with no guarantees that they could fix the problem. There was no phone number to contact them, or anyway to contact them via email. When a company makes themselves inaccessible like that, I have to wonder why. Don't settle for the Zen.
