You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Horrible customer service
Product review: In shipping one of my cups broke. I called to have it replaced and they said they would ship it out. I called again and they said "oops" and said they would take care of it. They never did. I still use these and they are ok, but they don't keep all of the leaves, etc. from what you are drinking. I'd recommend a tea straw.
