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Review title: If Negative Stars were an option this would get <5>
Product review: I purchased this product to use specifically for a school project due in a few days time. I opened the box this morning and read the instructions carefully. I followed them exactly. The first lamination pouch went into the machine and exited from the back of the machine in perfect condition. I was thrilled with the way the project was working out. The second lamination pouch went into the machine and disappeared into its bowels, taking my homework paper with it, never to be seen again. I tried the help line phone number. The help line is available during business hours Monday through Friday. Today is Saturday. I am happy for the reviewer who has given this product 5 stars, but I recommend you stay away! I reprinted my project, took it to my neighborhood UPS store along with the defective laminating machine. I was able to ship the box, and at the same time have my project perfectly laminated for a mere $12.
