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Review title: We switched after two failed
Product review: We bought our first of these when we remodeled our kitchen nine and a half years ago, and bought the trim kit to fit it into our under-counter cabinet. After about five years, the door open sensor broke. We might have had it repaired then, but bought a new one instead as there were holes developing in the back. Last week, the new one died - the carousel slipped, causing an arc against the back panel which developed into holes, and the microwave died. Although we did not see this happen with the first one, that is probably what happened with it as well.We've read about both of these problems in the negative reviews on this site, which complain about poor reliability and shoddy design and manufacture. Although we did love this model when it worked, losing two of them has forced us to move to Panasonic, even though the trim kit and cabinet installation poses some expense and inconvenience tantamount to switching cost.
