You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Covey's CD doesn't work, neither does customer service!
Product review: I recently purchased the Covey Style Guide with CD Rom. The CD rom, after installation, wouldn't come up. I phoned Covey's 800 number and got bounced around to several people who said I had to go online for help, or else give my credit card up front for a minimum of $20 service charge. Their online system supposedly has a technician online, but I kept getting the message "Sorry, sometimes the system cuts of the reply. Please resend."This is was too weird for me. This is not my idea of customer service!Stephen Johnsoneditor@healingpath.com
