You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Poor support
Product review: This was the fifth palm device that I have owned. Unfortunately, it will be my last. The device worked well but one day a turned it on and there was big black spot on the display and the screen was washed out with lines across it. However, the screen was not scratched or cracked. I called Palm Support who told me that they don't cover broken screens and it would cost $140 to fix. I didn't do anything that I can think of to have broken it. I didn't want to pay that much money for something that can be broken so easily, so I've moved to a Blackberry Pearl. I've stuck with Palm for so long because I am used to the operating system and have purchased a fair amount of 3rd party software. The Blackberry OS is actually much easier to use. I would recommend that you do not buy this product.
