You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Chocolate Support
Product review: The fountain worked great the first and only time I was able to use it. The fountain was used for a party and cleaned up and when it was to be used again the same week the little top piece was missing and after calling Rival and was told the part was back ordered I called again and was told they do not support this product except for the big bowl. The fountain is great but beware that if a part is gone you are out of luck. They will offer a discount on the next new one but it would have been more than I paid. It was used only once.
