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Review title: Horrible customer service
Product review: I tried to set up remote monitoring and had a question on two fields in the set up. The manual didn't have the answer so I logged a question via email. I tried it twice because both technicians just referred me to the manual or provided a small amount of information that was completely unrelated to the question.I opened a call and after being on hold for 10 minutes was told that they don't support remote monitoring even though it's part of their product. I asked to talked to a supervisor, was put on hold for another 5 minutes, and then was told by the same person that the supervisor is just going to tell me the same thing. When I requested a call back he agreed and started to hang up. I asked what phone # he was going to use and he gave some # that wasn't even close to mine.This product may be good once you get it set up, but I'll never buy another product by this company due to the extremely poor customer service.
