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Review title: No replacement when paying with points
Product review: First let me say, I loved this film. So much so I wanted it for my home collection. Unfortunately, the DVD had a flaw which caused it to freeze up in the middle of a scene, and I was unable to advance the film from that point. I tried this on a several different DVD players (the two on my home TVs, and on 2 different computers) with the same problem each time, so it was not the player. I requested a replacement rather than a refund, but was refunded instead. While there was no problem returning the item, since I purchased it with points, I lost the points with no replacement, as points are not reinstated with a returned item. Unfortunately, I have now lost both the physical DVD and the points.
