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Review title: Great product, bad customer service
Product review: This boot has always been a favorite for my husband so I ordered him a new pair as his old ones were quite worn. We received them and oddly one show was smaller than the other so I contacted the seller and was told I needed to ship them back for an exchange. As instructed I shipped them back only to deal with lots of dead end emails to the company. Almost 30 days later and I emailed them again and was told that they were sorry for the confusion but would just refund my money??? I am not sure why they did that but I am glad I continued to follow through otherwise I may have been out of the shoes and the money I paid. Buyer beware and order through another company that stands behind their customer service!
