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Review title: Horrible customer service
Product review: I purchased another mower, the Sunlawn MM1 from Amazon. Out of the box, it seemed great, until it broke - on it's first trip around my lawn. (The adjustment arm casting broke). No problem, living in Colorado, where Sunlawn is located, I decided to call the manufacturer direct to resolve the issue. They were very friendly and said that they would send out a new part. Weeks passed, no part. This pattern repeated itself more than once. Me: "Maybe you had the wrong address." Them: "Oh, right, we'll send it out." Me: "I still haven't received my part." Them: "Let me look in back and call you back." Me: (several days later) "Hey, how 'bout that part." Them: "Right, just checking in back, we'll send that along right now." Deceptive? Ultimately, fed up, I called Amazon and had to return the mower (kudos to Amazon for their customer service!).
