You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Don't loose the software CD
Product review: Works ok... but their website doesn't have any links to download drivers or software! I haven't used it in a while, but I'm not sure where the CD is and it looks like I'm out of luck unless support gets back to me with some secret URL from which I can download. Their site only has a download for the instruction manual.
