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Review title: Problems from the very beginning
Product review: I don't usually bother to write these things because I'm don't expect much from products made today. They usually work for a while and then break and I go on. But I have had nothing but issues with this package since I purchased it for the office. The problem is that for no known reason, while typing in WORD and using the foot pedal, the audio file that I am transcribing suddenly jumps back to start. It happens randomly and without apparent cause. I spent hours on the phone with customer service (who were very, very friendly, if not always knowledgeable)only to have a product that makes me so angry I usually just give up. I've even upgraded to the most recent software package and changed the setting as per instructed to help resolve the issue, but it continues. I've tried it on different computers and with different staff members. We do not have this issue with our Olympus digital transcribing kit.
