You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: labyrinth bureaucracy in place of warranty service
Product review: Warning.... Linksys will require you to spend an hour on the phone if your unit fails and they will be VERY reluctant to issue an RMA number .... this is evidently a cost saving measure (they only earn about 75 cents an hour in India) . My WRT54G's firmware became corrupted after a power failure. I printed out some 13 pages from the Linksys website and spent more than an hour dutifully following the instructions. I was able to erase the old firmware, but the new firmware would not install...... .they have steadfastly refused to issue an RMA number....I don't pretend to be a technical expert at router repair....but I shouldn't need to be to have my router repaired under warranty....
