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Review title: Good product - BAD service
Product review: Worked well for the year we had it, then started to leak water all over the kitchen counter. Not willing to just throw it away, my diy hubby tore it apart (the warranty was up anyhow) and found a split in a hose with a stop valve. Emailed the company to buy the part and was told a week later that "You have violated the warranty agreement! Try these steps to clean your coffee pot...." Huh? Return email: Hello? I just need to buy this wee hose; could you tell me where I might buy the hose? We have cleaned it many times incidentally." Return from Cuisinart: Sorry, we don't sell parts for our coffee pots.So, if you are like us and don't like to throw stuff away because it needs a simple part, then don't buy this one. Won't buy another one.
