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Review title: Leaking packets, no refund--Beware this company!
Product review: One of the six packets was cracked open and the medicine had leaked out. I wrote the company and asked for a replacement. "Alex" wrote me a letter saying I had to call him. I did, and he said their policy required proof of purchase (like the leaky packet I sent to them wasn't proof enough). He refused to replace the defective item unless I could find my receipt. When you order as much as I do from Amazon, that's a lot of receipts to go through over a two-month period. I guess Merial would rather lose a customer for life (my two cat are two-years-old and will need flea protection for MANY years) than do the right thing. This will be my LAST purchase of Frontline. Caveat emptor!
