You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Quickly broke down and customer service a nightmare
Product review: Our DV-HR300U broke down within the first month of use as the event timer went out on us and the recording function basically stopped. Sharp's Customer Service suggested resetting the machine, and when that failed had us send it in. Well, that set off a six-month ordeal of first being told the machine would be repaired, then being promised a refund, only to have the machine show up at the front door. Unfortunately, the repaired machine now would not only not record, it wouldn't even play back commercial DVDs. So back to Sharp it went, and finally, after numerous unanswered messages, a veiled accusation that we'd never paid for the unit in the first place, eliciting a veiled hint that perhaps small claims court would be a solution, we received a refund. This was the last Sharp product I'll ever buy.
