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Review title: Customer Service
Product review: I have to agree with the first reviewer who had some significant problems with Pinnacle Customer Service. I have returned a unit to them because of faulty manufacture, and have heard nothing from the Company since. No new box, no repaired box, and no response to e-mails. The next stop is the Better Business Bureau. Suggest that anyone considering Pinnacle Systems hardware go to their online support forum and see all of the examples of poor support. I wish I had done that prior to purchase.
