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Review title: very disappointed
Product review: I purchased this rolling bag about six months ago. I travel frequently for work and depend on this bag to get me through airports and into and out of schools. The telescoping handle stopped retracting about a month ago and an airline agent showed me how to push the little button in the rear compartment to free the mechanism. Picture lots of people waiting as I unzipped the bag to fool with the handle on shuttle buses, in airline aisles, etc. Then last week the black plastic handle that is supposed to cradle inside the other handle snapped off the bag as a bus driver lifted it. I am going to contact Kensington about a refund because the bag is still under warrantee. I do not want a replacement unless the bag has been redesigned. I really liked that vertical design of this bag because it could be pulled down aisles in planes.
