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Review title: No Updates/Support After 1 Year
Product review: I wish I could give 0 stars...I purchased this $70+ universal kit about 2-1/2 years ago. Susteen has since changed their policy to only provide 1 year of updates and support.I needed to re-install the software on a new computer and now cannot obtain ANY updates, even the ones that I used to be entitled to. Because of this, the software is now useless because my phone required an update to the software in order to work.During your update period, you do not even have an option for downloading the software updates so that you can keep your own backup copies of them for use after your 1 year is up.Susteen, you made two big mistakes in my opinion. First you changed your support policy AFTER I purchased your product. 1 year of support is unacceptably short. Second if I buy your software at version 3.5 and can update to version 4 during my update period, I should always be entitled to update to version 4!
