You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: run around
Product review: I gave one star only because I have to put something in, I don't have any product to review just the process that was ridiculous. I ordered a pair of earrings, which when they arrived were completly different than what I ordered. I emailed and got no response for three days. So I sent the earrings back with a picture of the earrings that I had ordered. Finally someone got back to me in the mean time and said they would look into it. After a week, I wrote again stating that I hadn't heard anything and wanted to know what was going on. The reply was that if the earrings were in stock they would be sent to me and if not my credit card would be refunded. After a few days, I got an email from the same person stating that my earring would be shipped that day. A little over a week later, I got an email stating that my credit card has been reimbursed. Lovely, but I have no earrings (which were supposed to be a gift) and it is almost a month later.
