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Review title: Ripping it out and replacing it
Product review: I don't understand the 5 star reviews. We had a hot water dispenser that worked wonderfully past few years. Then it broke and we replaced it with this, based on the amazon reviews and its looks. Nothing but problems:- it makes sounds and starts to sputter steam at random times. we can avoid this by turning down the thermostat, but then we lose the boiling water ability. (I suppose we can also avoid this by turning the unit off entirely)- no way to press boiling water and keep it on, have to hold it in an ergonomically awkward way while water trickles out.- takes around 15-20 seconds for water to start coming out while you are standing next to the sink holding this knob down. this is just a joke - my wife is thoroughly displeased with it.
