You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Worth It
Product review: Phone support is very good. It doesn't appear to be out-sourced and communication is easy. I never had to wait long for a rep. The phone support is available during business hours (I would perfer 24/7). Apple Stores are open evenings/weekends for Protection Plan issues.Apple Care treated me well. I ended up needing it several times. I recommend having it for the 3 yr.s.
