You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Reluctantly had to return the item after 2-3 weeks.
Product review: The look of this machine is awesome!! I like the look, design of it. The sound of the pump is fine but.....I had to return the unit after 2 weeks of countless attempts to make a cup of espresso. No matter what sort of coffee coarse provided with either store or home ground, the result was either too watery or syrupy, one drop at a time. I followed steps suggested in the manual and tests instructed by the Lello technician. STILL THE SAME RESULT!!! It either took like 10-15 minutes to get a 2 ounce shot (drop by drop) or 5-10 seconds of watery coffee. I tried with both provided baskets. I am suspecting that my unit was defective though I ordered it NEW. I received email notice from Amazon that my refund had been processed. I am actively in search for an espresso maker. I possibly may have to settle for either Delonghi or Krups.I am also comfortable to make purchases at Amazon.
