You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Malfunctioned and overheated. Good customer service.
Product review: Very hard to install. Operates with horizontal mount, but not with vertical. Overheated and took too long to stop spinning. My friend has Acer CD-Rom with the same problems. Customer service was good but best they could recommend was to return the product. Would give 0 rating if not good customer support.
