You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Bad tech support, Issues with communication with USB port
Product review: This scanner gave me a lot of headache. Since the first time I used it, it intermittently stops working issuing an error message of "can not properly communcate with scanner. etc.." So every time I scan something I am very nervous hoping it could get through. Sometimes to be able to finish scanning 10 pages of document I will have to restart the scanner three times. When talked to tech support(supprisingly EPSON doesn't have 1-800 number for their customer to contact them) for more than 6 hours in total. They pushed me away to contact my computer vendor saying my USB chipset is too basic which doesn't have enough power to drive the scanner. Wow, what a good explaination! Because they think their scanner is so special that normal PC couldn't handle it! I will never buy anything from EPSON anymore
