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Review title: Lousy company!
Product review: Unpacking the box my wife dropped the plastic top, which broke. Called Bullet Express for a replacement. They don't have that part, but will replace the entire unit if I ship it back to them. $18.77 to ship it to them and they charge $17.00 to ship it back; all to replace one plastic part. If it had not been a gift from my daughter I would have thrown it away since other parts are made of the same cheap plastic and I do not want to spend $35.00 every time. Oh, well, a few months and I can throw the piece of junk away without offending my daughter. But don't buy one of these products, customer support is awful.
