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Review title: Unable to use
Product review: I received the Ultramax for Christmas and it took until the end of January before I could use it. I couldn't get the plastic insert out of the reservoir. I called Brita and they told me to put it in the freezer. I can't believe their answer to a defect in the manufacturing process is put it in the freezer. I still couldn't get it out and I called them back. I had to wait for them to send me a label to ship it back. I then had to ship it back and then wait for them to ship me another one. It was a huge pain in the neck and not worth the effort.
