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Review title: Three weeks, three calls to customer service.
Product review: While this printer has great features, the scanning software is simply broken. Out of the box it required an hour long on-line chat with customer service to remove a piece of Apple software that conflicted with it. Four days later, another chat with customer service to "restart" drivers that were disabled by a Windows update. One week later, another chat with customer service to address a disconnection problem.While I appreciate that most other companies don't even provide customer support, the inability of the company to design software that doesn't continually conflict with aspects of the operating system is seriously deficient.The printer constantly jams, misfeeds and in the course of three months has had to have a new printer head.There are much better printers on the market.
