You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Seller 5 stars - Manufacturer 1 star
Product review: The seller of this product was great, but the item itself was a nightmare. It arrived with two left base supports and when I called the manufacturer for a replacement part they challenged the situation claiming that it was impossible. I had to provide photos as proof and call for a parts pick-up. When the replacement part arrived it was the wrong part. I again had to call for a pick-up and request a replacement part. It took 3 tries to get the correct part and correct bolts. I found the customer service to be difficult and rude. I will not buy another item from Fitness Quest.
