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Review title: Piece of Garbage, Lousy Customer Service
Product review: If I could give a "0" I would. I bought the Rio Eigen with high hopes that it would be a cool, convenient way to have music when I worked out. From the beginning I had trouble with the software - and I am no computer newbie. Of course it was a long distance call to India - at my expense - to try to get things fixed. Finally,it worked for a short time, but within a month the unit would not work at all. I called again (3rd or 4th call, again at my expense) and returned it - $5 or so for postage and insurance. The customer service rep had promised a replacement unit - new. The UPS package (and what a headache connecting with UPS!) said in large letters "RECONDITIONED." I refused the package and am now working with my credit card company to try to get a refund.
