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Review title: Highly Recommended!
Product review: Author Richard W. Oliver argues that speed and customer responsiveness are keys to the new world of business. To stay alive, companies must flatten their corporate structures, do away with old roles, and embrace the technology that allows data mining and Internet-based purchasing. The author predicts that in the new century companies will sell directly to consumers, job descriptions will become more fluid, and smart cards and knowbots will become ubiquitous devices. This compelling, thoughtful book examines the trends shaping the global economy. While the book isn't always organized clearly, it illustrates its points through examples of real companies which have changed their practices. We [...] recommend this book to any owners, executives, and managers who are involved in planning long-term strategies.
