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Review title: Bad design, Poor customer service
Product review: While in the warranty the head set broke just above the yoke holding the right can. I drove 100 miles to a authorized customer service site and was told to call California. California said to send the head set in after I described the problem. The head set was returned in the same broken condition with no explanation. I called Customer service in California again and was told the warranty didn't cover breakage. I explained there had been no abuse but they didn't care and would only offer to sell a new head set for almost the price of the complete new unit. I used tie wraps to put the thing together. Yesterday the other side broke in the same place. It appears to be a severe design flaw. It also would be nice to have a stand to store the headset when not in use that would keep the batteries recharged.
