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Review title: Beware--Customer Service Doesn't Cut It!
Product review: We bought this one about 2 years ago. It worked fine with light use, however, I recently called customer service, thinking it was broken. The representative didn't want to help me try to figure what was wrong. Since it was out of warranty (1 year for this pricy processor), KitchenAid wouldn't fix it. The rep suggested I bring it or ship it to an authorized repair place. I live in Houston, Texas, one of the largest metro areas in the county. And the nearest KitchenAid repair place is 300 miles away! The rep basically said I was on my own and told me to find a local appliance repair shop.As it turns out (thank you hubby!) once in a while the parts don't lock into place, and it may seem like it doesn't work. Mea culpa. It's working again.Bottom line, my experience with KitchenAid's customer service and repair options was very disappointing, especially considering how expensive their appliances are. Won't buy from them again.
