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Review title: A lot of promise but little follow-through
Product review: I've had this product for almost a year now. It doesn't play what most would consider "DVD quality" although it very viewable. It does not play 5.1 audio, only 2 channel. These things could be lived with, but the customer service is abysmal. There seems to be only one person that knows what he is talking about. Unfortunately, to get to that one person, you have to run the gauntlet.
