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Review title: "Say It Right" lacks psychological insight
Product review: Ms. Malandro's book "Say It Right the First Time" has surface appeal, yet ultimately fails as a self-help communication manual, primarily due to its inability to understand the psychological principles (such as unchangeable self-interest) behind much miscommunication. The book is full of advice that seems intuitively right, but when put into practice does not pass the "reality" test.
