You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Fantastic
Product review: Leadership and self deception is a must read if you deal with customers, period. How you and I treat individuals in return determines how they will treat everybody else almost like a feeling virus. I make my sales team members read this book before I will train them. Absolutly fantastic.
