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Review title: do not buy this toaster
Product review: The sliding shelf that holds the bread in place is made of a very thin, soft and flimsy steel. After only two months of use, the shelf became bent and no longer remained attached to the sliding mechanism. It can not be fixed. The shelf is hooked onto the slider by two small prongs that broke off. KitchenAid does not supply parts or offer repair on the toaster line. The cost of repair is deemed cost prohibitive, as most consumers would not choose to pay a service center more to repair a product than the cost of replacement itself.KitchenAid offers a 1-year warranty, from the date of purchase, on most new products. I was told that "according to the model and serial numbers provided, the unit was manufactured outside of the 1-year warranty period". I provided proof that the unit was purchased within the warranty period. They did replace it for me. It was a big hassle - buy a different toaster!
