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Review title: Don't waste your time
Product review: The ladder arrived horribly damaged in three different spots on the top handle. It was cracked so bad in the center of the top beam that I could actually see through the crack! It was also cracked on the right and left side of the top handle. There was no padding inside the box, so that explains it. I ordered this for Christmas for my very short mother to use in her kitchen and I was so excited to find a stepladder for her kitchen that wasn't metal. Besides the cracks, the product just looks cheaply made. Through the cracks I could see that the wood isn't solid -- it's particle. I've read a couple other reviews on this product about shipping damages over the years and I guess the company chooses to ignore that. What a disappointment!
