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Review title: Brand new vac did not work!
Product review: Received this highly rated vacuum and the darned power head didn't work at all. The unit seems high quality, but something was not right. After finding a number to call (NOT toll-free, I might add), the person suggested I could take item into repair center - and if belt was bad I would be charged for visit - or send item back to Amazon - which is what I did after verifying that belt was indeed good. I felt like the switches on handle didn't work.So now I'm using my duct-taped old dirt-devil, and fretting over what to do - if this highly rated vacuum is a piece of dooky, what are my other options? And really, couldn't Hoover spring for a toll-free line? I feel that Hoover should have said: Oh, how terrible, let us ship you a replacement today! Grrr!
