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Review title: Schwinn Customer
Product review: One star is too high a rating, but I can't put in a zero. I received this bike in defective condition. After I assembled it, it would not crank at all-not one turn. Since it was supposedly under warranty I called the Schwinn Customer Service number. The representative wanted me to check the pedals and adjust the support bracket. The pedals turned freely and the bracket is welded in place-no adjustment possible. I insisted that the defect was internal and needed a trained technician to fix. The representative finally agreed to arrange for a technician to come to my house to fix it. Then she told me a technician would contact me within 5 days. There was no promise that the tech would come within 5 days or 5 months. This is no warranty at all in my opinion. I'm returning the bike through Amazon who was very helpful.
