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Review title: Player not reliable
Product review: I purchased this just before the new year. It has been working until now, the second week of March. Although, even when it was working I could not get it to create playlists but at least it would play the music I put on the thing. Now all of a sudden the display screen comes up when I turn the unit on and I am not able to access any of the menus. Its frozen. I tried to exchange it through Amazon but the return center would not allow me to.I called SanDisk and they tried troubleshooting the problem. It turns out the thing is broken. They created a shipping label for me and I am returning it to SanDisk for a replacement. It sounds like this could have been avoided if I had downloaded their firmware updater on the SanDisk website. Whatever bug the unit has could have been fixed but now its too late. At least I will be getting a new one but I am not happy with Amazon for ignoring my request.
