You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Flimsy!
Product review: The item was delivered on time and the package and contents were undisturbed. However, when we removed the item from its box we discovered the latch holding one side of toaster's outer shell to be broken and loose. There were no signs of any damage to the exterior of the product. I can only assume there's a product defect.
