You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Service costs? Ouch.
Product review: I got about two and a half years of decent service out my SMART1500LCD. But if it goes south, as mine did today (shut off intermittently, failed self-test by shutting down because the battery was on its last legs), here's what you can look forward to:Tripp-Lite's support line isn't toll-free. Their support staff, however, was friendly and courteous. Unfortunately, I was informed that a unit in warranty must be returned to them for service; no local service can be obtained. You are required to pay transportation costs both ways. Given that the unit is rather heavy, this alone could be quite expensive. Unfortunately for me, my unit was out of warranty, and so the offer I received was a replacement for $191.00, along with the aforementioned transport costs. Prohibitive, to say the least.I opted instead to purchase an APC BR1500LCD locally, for which I've read great reviews here. Its user-replaceable battery may be a boon later on.
