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Review title: Works well except on Vista SP1. Lousy support
Product review: Purchase this product and worked well on Vista. Then upgraded to Vista SP1 and it caused Blue Screen of Death. Contacted support who initially rejected the problem. They told me that they could not duplicate the problem on a machine with only plextor software and Vista. After escalating, they submitted it to Engineering where nothing has happened for a month. Support does not issue incident numbers, does not track them, and has not done any follow up. When I contact them weekly they just state that engineering has it. Would not recommend any products from this company given this support and testing.
