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Review title: Forget Support
Product review: I've been using Quicken for nearly 10 years and decided to switch. At first I was impressed with Money 2002 and decided to scrap Quicken.Now, whenever I attempt to download information from my bank or brokerage Money crashes. Repeated messages, calls to Microsoft support don't help. They constantly suggest reinstalling many aspects of the OS, IE, etc. Which I did, and it still doesn't work.The support people have the typical attitude that you don't have a clue and that their software would never be the problem.After extensive debugging with Visual C++ I found a conflict between a device driver on my Toshiba and Money. If I run in "dumb mode" on Win Pro 2K, it works. Once I run with all the device drivers that are required for the notebook computer to be useful, it fails.MS Support is unwilling to elevate issues to development. They have a "until we get around to it" attitude. Guess that's what you get with mass market software.
