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Review title: Delicate & No Customer Service
Product review: I loved the size and sound of this product. I'm a cyclist and it allowed me to listen to hours of music with such a small player I could put in a pocket or hang around my neck.However, after about 6-months of use of about 3-4x's/week, the on/off/forward button broke on it. Since there are only two buttons on it (which is something I really liked) I can't turn it on. I wasn't too upset because I thought I could get it repaired. Well, the (800#) you call for customer service is not working. So I tried the online repair which I received an e-mail back, but never a follow-up on how to get it repaired. So now I have this great looking mp3 player that is useless.I wouldn't recommend this product, until Virgin gets their customer service worked out. You will need them at some point in the future when the battery wears out and they need to replace it, because the instructions say it can't be replaced by the consumer.
