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Review title: Customer Service a Big Minus
Product review: Symantec does not offer much in the way of customer support. The website is difficult to navigate; there is no on-line support other than a "virtual" assistant--no live on-line help. The company discourages telephone support: there is no 800 number. Customers must pay to call in to a west coast number, and there is a warning that wait times could be extensive. I do not find them at all user-friendly, and for that reason will not renew my subscription when it expires.
