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Review title: shreds well..but won't stop
Product review: After just a few weeks of use, this unit just won't stop, I've used compressed air to clean, remove every bits of paper I can see inside, still it just won't shut down. Funny thing is that although a different model, we had the same problem at work with this brand, I wonder if they have a bad design on the sensor.Update: I called the customer support line, and I was very impressed, I got a person on the line. They offered to replace the shredder and they offered a label for free shipping of the defective one. Once I get it I'll update. Very surprisingly, I was told that I can't leave the unit on "I" all the time (where it start if it detects paper). I was told to leave it on off at all time, and only turn it on when I was feeding it paper. The tech support even told me that they recommend leaving the unit unplugged as much as possible. I found that a bit strange, why have a sensor if you have to turn it on manually anyway.
