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Review title: Tech support is not very good.
Product review: Level 1 tech support is in India, when we needed support they told us to open three IP blocks (one in India) for remote management, and to email them the read only password. I thought they should call me back, and tell me what their IP address is (just one should do) and then I'll give them a temporary read only password. I quickly realized tech support lacks responsivness and quality when they told me over the phone, someone would call me back after lunch. It was 5:45pm Central Standard Time for me! They tried calling back at 9:48pm CST my time. They did eventually get in touch with me with references to documents as I had insisted, but it took way too long. We never did allow them access to the box.
