You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: same here
Product review: For some reason, my player's tray is now in locked mode and I've got a rented DVD stuck in there. The owner's manual is useless -- instructing me toward commands that don't exist in the setup menu -- and getting through to someone who can answer this seemingly simple question has been a nightmare.
