You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: LCD screen died / Bad Customer support
Product review: Just before a couple of months after purchase the LCD screen died; now I have to ship the computer to Sony and wait until they send it back, which means I'll have no computer for a couple of weeks. Had a couple of other problems with a printer and my digital camera, called sony support and it was really bad, didn't solve my problem after 2 hours on the phone and their only brilliant solution was telling me to re-install windows.I'm never buying Sony again...
