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Review title: Awful Customer Service!
Product review: We had the older version of this litter box. It lasted approx. 2 yrs. My husband called LitterMaid to see what they could do for us. They offered this new Elite Mega to us at what seemed to be a discount price. When it finally arrived we noticed they sent us the Basic model which is smaller. We have 4 cats, 2 of which are rather large males, we need any extra inches offered. When we called the company to have them fix their error they refused. First trying to tell us there was no difference between the basic and mega and then saying they will pick it up, but will not honor the price for the Mega like they originally promised. Now they will not refund the shipping costs for their error and we are out of a litter box. With customer service like that they just lost a customer! I will be ordering a Purrforma!
