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Review title: Apple refuses to exchange brand new G4
Product review: I purchased a brand new G4 on 02/15/2002 during the Olympics in Salt Lake City, opened the sealed box and found a white lited pixel on the screen. Totally dissappointed. Call the Mac store the next day who advised that they are ordering a replacement G4.02/18/00 store advised me that Apple will not replace my unit since their policy is that up to 3 damaged pixels are industry specs and therefore nothing is wrong with my unit.So I called 1800 sos apple and their customer service give the same story NOTHING IS WRONG WITH MY UNIT.Being a first time user I am shocked about the way I am treated by Apple.Apple customer service really took away my happyness at the Olympics very easily.The unit is spectacularly built but the white dot on the screen really bugs me.After pleading with Apple they still claim nothing is wrong with my unit.
