You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: defective item
Product review: I ordered this item because Good Househeeping rated it the best. lid on the pot was warped. This item weighs 15+lbs and it would be onerous to ship it back. Amazon could not replace the lid and gave me a $10 credit---whoop de do! I spent many hours on the phone trying to get another lid from Rival. When I got it, it wasn't the right lid. After many other minutes on the phone, Rival says they are shipping me a whole new pot---we shall see as it hasn't yet arrived. Today is 1/9/2007 and I 1st ordered this item on 10/2006. Needless to say, I am not happy!!!!
