You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Bad experience with trial version and support
Product review: Downloaded the trial version because of excellent review in Consumer Reports. After 5+ hours of running the backup stopped at 99% complete, which another reviewer also experienced. Had to kill it with task manager, which said it was not responding. Emailed tech support and have not received any response after 24 hours. Both issues raise warning flags with me, given that other options exist. I will delete the product off my system and move on.
