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Review title: Mine didn't work either...
Product review: I ordered this in mid-January and had the same problem as recent people. I ordered it cause I thought it would work and was quiet. I thought it was nice (very quiet) but after a week of running, I noticed it never got 1 drop of water out of the air. I had it set to run until it hit the right humidity. So if it was running constantly for a week, it should have put some water in the bucket (otherwise it should have shut off).I went back on Amazon and saw the recent reviews about it not working and the horrible customer service from the company so I requested a refund from Amazon and sent it back to them. Hopefully I'll get all my money back. Seems like the Soleus company dumped some bad ones off on Amazon (with some that worked) and hoped people would not deal with their return policy that forces the customer to pay for shipping it back to them in California.
