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Review title: Model 3030f simply does not work with PC...
Product review: I would give it 0 stars if that was an option. The model 3030f does not include software on a disc like previous models, you have to download it, then the device is not recognized by the PC. I want to purchase the available report and can't. Spent several hours and three different phone calls with their customer support, who acknowledged a problem with the 3030f but they refused to ship me another model. Worst customer service experience I have ever encountered. There is no excuse for shipping a product that does not work, know there is a problem with the software, then refuse to correct the problem. I have been a customer in the past and liked previous models. This one is a brick, but less functional...like their customer service.
