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Review title: Customer Service is horrible
Product review: After dealing with DirecTV for 4 days trying to settle an issue with an installer that called at 1 pm on Saturday to report that he did not have the equipment for an install that was scheduled that day from 8-12, I give up. Phone delays are 20 - 30 minutes before you get a human, they will not let you talk to a supervisor, and will do nothing to rectify the situation. I offered to do the install myself - they refused. Communication by email is even worse - they took three days to respond that they could not find my account and made it sound like it was my problem. If you have not yet bought a DirecTV system - don't!
