You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: The product is great but the service was lousy. You sent me the wrong product.
Product review: The product is great but the service was lousy. You sent me the wrong product. I ordered All The Prayers of the BIBLE and you sent me All The Promises Of The BIBLE. That set me back a week.
