You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Froze too solid, never softened
Product review: I wanted a gel pack that stayed cold. This one stayed frozen solid but never softened enough to apply to sore back or knee. I tried thawing it, refreezing and using but it remained frozen solid. Disappointed - either this product is poorly designed or I got a bum unit.
