You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Gave up and sent it back
Product review: The product sounded great in a review on CNET. However, I could not get it installed. The installation program is internal to the router itself, and for some reason, I could not get the program to run. Spent about 20 minutes on the phone with a support person in India whose english was not good, primarily confirming the model number. He eventually transferred me to an entirely different company, and required a minimum of $14 to help. First and last SMC product I will pay for given their crummy support.
