You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Poor quality service - don't use Vonage
Product review: Low sound quality, difficult to reach customer support, and frequent service outages. Even though my cable internet connection is very good, the vonage service is mediocre at best. In 3 months of using the service, I have had at least 5 days of no vonage service, and many have reported that when they call me they can't get through.
