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Review title: Bad product, Bad service from Soleus, Excellent support from Amazon.com
Product review: I bought this product by reading the reviews. The unit ran continuously but never collected a drop of water. In the first page of the manual, there was a big STOP sign reminding me to call the toll free number if the unit does not work and not to return the product to the store. I called the number repeatedly for a week and left several messages. Finally, after a week a rep called me back and arranged to send a return label. He promissed me to send a replacement unit only after he receives the original unit. After one month, a received a replacement unit. This unit worked for a week. It then ran continuously without collecting a drop of water. I called Amazon.com. They agreed to refund my money. In the mean time, I was out of a dehumidifier for two and a half months. I would never buy a product from Soleus.
