You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Would give zero stars. Product is garbage. Customer Service is awful
Product review: After two other of the same modem that did not work, I ended up with one that did and I've had it for four months and it died on Saturday. No power. Since Saturday, I have spent over four hours on hold trying to get an RMA after the email support gave me a case number and it did not work. After more time on hold, yesterday I finally got ahold of someone in CS who gave me a new case number and a website to register to get the RMA. Well now the website is 'down' and they are 'working on it.'If I had not got out and purchased another router from a different company then I'd be five days without internet access and no resolution date in sight.I would not purchase an item from this company again. Which is a shame because my last DLink router lasted three years. But this model and my experience with their customer service has changed my view of them.Save yourself time and trouble. Buy something else from another company.
