You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Second time's a charm
Product review: Excellent quality and service. First hat had a defect which customer service rectified immediately and fairly. This hat is hand made in Greece, so I wasn't too upset about the defect but I was concerned over how it would be handled. Their customer service was as good as any I've ever encountered (and better than the majority). The hat was replaced at no cost and return postage for the defective hat was promptly refunded. Aside from the original defect I could not have asked for a better experience. The entire process, including receiving the replacement hat took about the length of time that I expected for the order to be fulfilled.The hat itself is excellently made and is exactly what is portrayed on the website. I will be ordering from Natasha's again in the future.
