You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product?
Review title: Horrible customer service
Product review: This product will not restart automatically upon a power outage. The serious problem is customer service. When mine failed to work properly after a little less than 1 year, it took several phone calls, and about an hour on hold to be told that my only alternative was to mail it to California at my expense for shipping both ways and I would be charged $45 per hour plus parts. The person on the phone could not even give a rough estimate of the time for repair. When I explained that I first called Soleus about the problem while the product was still under warrantee, and that I had a case number, it made no difference. I was told that I would have to pay for the repair, which I declined. Unfortunately, I will need to put this piece of junk in the trash as there does not seem to be any local repair options.
