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Review title: A terrible disappointment
Product review: Computer has completely failed three times since I bought it 7 months ago. First time HP had it for a month waiting for a part. Second time (three weeks later) I had to install a new hard drive. Two months down the road I have had to reinstall the whole system (lost all my settings and programmes, but at least I didn't have to reinstall all the documents and music). I would estimate my wasted time at about 100 hours of installing and reinstalling so far.The HP customer service is abrupt and often rather rude. Certainly I have received completely conflicting advice from different agents. Often I have reamined completely uninformed of important facts; even once - when they decided unilaterally that they weren't going to process the warranty issue at all.They refuse to replace the product or refund my purchase price (which was from a large computer retailer).All in all I couldn't recommend this product or HP computers less highly
