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Review title: Defective Unit Followed by Crazy Mix-up
Product review: I ordered the PS-77CS and received it within a few days. However, the unit I received was defective - the motor didn't work. Completely dead. I called the manufacturer and they quickly sent me out a replacement unit - but they sent the wrong model! It was a cheaper model that didn't have the child safety features we needed. Didn't realize it until I had it unpacked. I called the manufacturer again and although their records show that they shipped me the correct unit, they sent me another PS-77CS. I had to make two trips to the UPS Store to ship the 1) defective unit and the 2) wrong model back to the manufacturer. Finally, after about 3 weeks, I received the correct unit, and it works fine. It's able to chew up thick junk mail, envelopes and all!
