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Review title: GREAT BOOK
Product review: SINCE READING THIS BOOK, I'VE WANTED TO SEND A COPY TO 3 CEO'S OF COMPANIES I RECENTLY HAD BAD EXPERIENCES. THE PROBLEM IS I (THE CUSTOMER) WOULDN'T BE ABLE TO GET THIS BOOK TO THEM! THREE BAD EXPERIENCES WITH BIG COMPANIES AND IT IS NOW SO PLAIN TO ME THAT THE LEADER OF THESE COMPANIES NEED TO READ THIS BOOK. I THINK ABOUT THIS BOOK OFTEN WHILE RUNNING MY OWN COMPANY. IF YOU ARE A BUSINESS LEADER OR BUSINESS OWNER, I STRONGLY SUGGEST THIS BOOK!
