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Review title: Soncare customer service sucks big time!
Product review: My newly purchased Sonicare handle couldn't hold a charge longer than a few days, so I contacted customer service through their 'online chat'. I went through troubleshooting procedures with a 'Rafael' and it was determined that I needed new handles. I waited 3 weeks and never received the replacements, so I again contacted them through online chat and had the same guy. He said he would place the order again, although he sounded somewhat reluctant. I waited 2 weeks and still didn't receive the handles, so this time I spoke to a live person on the phone. She looked up my case and says there was no indication that any handles were sent to me! To get the handles sent to me, I had to go through the troubleshooting procedures again!
