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Review title: Better than I'd hoped for!
Product review: I LOVE this book! It is an easy read with a solid message. Such a wonderful follow-up to his QBQ! book. I've never seen something so actionable. The new book truly gives us a way to take the message of personal accountability and apply it everywhere! Trust, Creativity, Service, Learning and Ownership. All ideas in this book that are put into action by using the QBQ! Another one hour read and "FTS" has terrific discussion questions in the back for training purposes. It breaks accountability down to a level that my staff needs. I've already had my front line managers read it and they ALL came back the next day ON FIRE! I had never seen them so excited about anything, and they immediately took it to heart and applied the principles right away. Another winner.
