Title: Practical cases about CLO's, CKO's-told as personal stories
Review: This book is useful to anyone working with CKO's or CLO's as well as people aspiring to these positions. It is well written and provides the reader with explicit examples of how individual and organizational differences have led to mutiple effective ways of addressing knowledge management and learning.The book emphasizes the human performance aspects of knowledge management but is effective in integrating strategy, structure and technology as well. Each case presents the direct experience and actions of the CLO or CKO clearly from a personal perspective.I particularly liked the case selection across industries and the inclusion of early adopters and leaders, less well known companies, firms and government agencies.Kudo's to the authors and editors.
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