Title: No Joy From Celestron
Review: I ordered a pair of Celestron 71137 10x50 binoculars from Celstron's website. They arrived broken.After trying and failing to get a return merchandise authorization online, I finally spent the required 15 minutes on hold to be allowed to speak to a customer service rep with poor English on the other side of the world. He did manage to get a RMA emailed to me with a UPS label and lots of instructions telling me to send the return package to a different address than the one on the UPS label. I flipped a coin, and used the UPS label and returned the binoculars. UPS tracking shows that the binoculars were received by Celestron at their loading dock and signed for. Celestron does not acknowledge having received them so no repair, replacement or refund.If I had bought the binoculars from Amazon all this would never have happened. Live and learn.P.S. After not hearing anything from Celestron for three weeks, I did receive a replacement pair one month after returning the broken set.
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