Title: Good Product Non-Existant customer Service
Review: I STILL do not have a usable roof rack. (about 3 weeks after the partial delivery.) The box arrived damaged - there are 2 essential pieces missing. I have called the company several times, and each time after I have worked through the phone tree I was hung up on. Without ever having spoken with a person. They have a web based notification process. But, so far it has been one sided. The only thing that they seem to have done with it is to mark my claim low priority, and then mark it closed. It is not closed. I thought that they might have shipped the two missing parts; but I have no way of knowing if they have or not. I hope to get this resolved. But I do not see me dealing with AutoBarn again.
Is this product review negative?