Title: Wanted to Love it...
Review: Bought this as a Xmas present for my child and we used it a couple of times...loved the idea...cute concept, worked with just ice cubes...easy to use and loved the idea that it had the snow cone holder built right in....BUT...we kept getting little white shards of plastic in our snow cones...I cleaned the machine out twice, and tried again...still plastic shards...called the manufacturer...no response at all. I wanted to love this machine...it had all the makings of a success, and had the manufacturer responded, I might have even tried another to see if I had just gotten a lemon...but no response, thru email or phone. Now I am trying to find another one, by a different manufacturer, that won't leave me with a bad taste in my mouth...from poor customer service OR white shaved pieces of plastic.
Is this product review negative?