Title: Managing the Unexpected "how to handle the unknown world"
Review: This book makes you think about "what we don't know"... It rewords and emphasizes a way to plan for future dynamic non-events. That is, those things which we cannot confirm through our conscious experiences.We have heard, "a stitch in time saves nine", "look before you leap", and "if you fall down; get back up and try it again", well this book restates these sayings and more in a fashion related to the tenents of High Reliability Organizations.Safety and continuous improvement are not guaranteed; so this book proposes an approach that makes living in a "non-perfect" world possible.It is an enjoyable read and it is more honest than many other approaches that tend to place blame on the victims and in turn stifle the very solutions that they are attemping to control.
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