Title: Good product, great costumer service, bad delivery
Review: The Product was delivered on time but the outer packaging had been torn and there were grease stains and dirt scuff marks on parts of the futon. Customer service has a full refund policy but because of the length of time that it would have taken to return it and effort (the futon is around fifty pounds and very awkward) I decided to keep it. Overall I recommend it the product but don't expect the transaction to go with out incident.
Is this product review negative?