Title: Seller customer service terrible, would love the wallet if it weren't defective!!!
Review: I purchased this wallet in April 2010 and four months later it's falling apart and I wasn't even using it the whole time! This wallet was exactly what I've been looking for and was so happy to find it on Amazon. It's simple, slim and holds all the cards I like to have handy. So what went wrong? The edge of the wallet is glued and then stitched. The stitching and glue came undone along the bottom right edge.I emailed Gem Avenue, the seller, about the issue. They will only exchange the item within 30 days and only if it's returned at my expense in "original condition, not used or altered". Given that this product is defective, I felt their policy was very unreasonable. I have a follow up email to them in the hopes that they will resolve this issue. In the meantime, if they do not, I would appreciate any suggestions where I can find another seller who has a similar product (and hopefully better customer service).
Is this product review negative?