Title: Bad bad book
Review: You could sum all of this book's content in just one page, even one paragraph: Design processes on the basis of usability. Include in process design activities people who will use the process. If you don't convince people about the merits of a new process, they won't use it, worse they will sabotage it. Once the process catches momentum, it will spread quickly.Now, if you repeat this a thousand times with slightly different sentences, add a thousand "tipping point" phrases, a lot of tables and graphs of questionable use, voila, you have a book.It is a wonder to me how it got such a high rating.
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