Title: Beautiful bag... bad rolling assembly
Review: I purchased my McKlein Glen Ellyn rolling briefcase in October 2008. Within the first month, my rolling assembly handle began to stick... within another month, the handle became frozen in the down position. With some manhandling I was able to get it back up but would not fully close it again for fear of it getting stuck again. I sent an email to McKlein asking for assistance and never received a response. Now, after a year of handling this bag with kid gloves, the handle is fully broken. I've sent another email to McKlein asking for help but am less than hopeful about receiving a response. In short, the bag is beautiful and I get compliments all the time. But the bag has not functioned properly nearly from the start. After spending $200 on a bag, I expected better from McKlein.
Is this product review negative?