Title: Great machine, terrible service
Review: I bought mine over a year ago and used it a couple of dozen times. The machine does make great pasta and is relatively easy to use. Unfortunately, the face plate cracked the last time I used it rendering the machine unusable. I tried to buy a replacement from Ronco for 3 months without success. Ronco's customer service is non-existent. You can't get through on their 800 number and they do not reply to e-mails sent to their customer service department. They also do not have a facility on their website to place orders for parts. I ultimately did get through to their parts order department by phone, placed the order but never received a thing! I will NEVER buy a Ronco product again!
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