Title: horrible customer service
Review: DHL people somehow got mixed up and I received this item way later than when I actually needed. Moreover, it was broken! I called the customer service and they made me bring it all the way for an exchange. I was on crutches. I carried it over to my car from my apartment and drove over 40 minutes to get there and another 40 minutes to come home. I asked if I could ship it since I have limited mobility, but they insisted I come. If I had a time to drive and carry this heavy heater, I would just go to the shop right in front of my house rather than buying online and having to drive over an hour for an exchange. Their service representatives won't return your calls. Very disappointed.
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