Title: Wake up call for those who deliver software
Review: An excellent read and very well written. Alan walks you eloquently through the issues that plague the industry and defines common sense practice for good interaction design. Valuable lessens seep from each page. Unfortunately, 6 years after the release the industry is still suffering from those with too much skin in the game and resist the light of change. The book is a wake up call for the industry to practice more K.I.S.S. development and adds clarity to the reason why Software companies are fueling their Tech Support bonfires with poor design implementation.
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