Title: Disasterous lack of support, Buggy software
Review: I purchased the version 3.1 and suffered frequent lock ups so I thout I'd bite the bullet and buy the version 4.0 so called PRO version. Now I cannot connect at all with the people I used to enjoy chatting with. When I Email requests Customer support I might as well do it with the computer turned off and they have the nerve to charge extra ($25?) for telephone support.
Is this product review negative?