Title: Lack of Customer Service
Review: I wasn't pleased with Amazon because I could not get anyone to respond to my e-mail or phone call. After I ordered this product, I became aware of the offer to upgrade to Office 2010 when it became available. I wanted Amazon to tell me if I qualified with the existing product but got no response so I returned the product. I have since ordered it again with the added fearure that I can upgrade to Office 2010 later this year.Amazon lack of response did cost me money because of the return fee and the price had gone up since my original order. I believe you need to review your ccustomer service ptocedures.The Seller did a very good job in getting me the product in a timely manner.
Is this product review negative?