Title: customer service sucks!!!
Review: before buying this machine one should know the fact that you cannot return something that is custom built. I just added an airport extreme card. Whn i got the ibook, the keyboard was defective. So obviously I wanted to get a new machine and not repair my brand new ibook.BUt the customer service is harsh and not soft spoken at all. The sales guys are amaazing, but not the tech support!they just ridiculed me by saying "dont you know you cant return this thing?" pl call the tech support!I always used to wonder why apple is not as successful as dell or windows based vendors.... the reason, the tech support is no where near dell/microsoft.
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