Title: Received Previously Used Item
Review: I recently ordered the Haier toaster and expected it to be brand new. However, when it arrived there was definite evidence to the contrary, including the packaging was re-taped already on both ends, the cord to the toaster was unraveled, the box was beaten up and the plastic cover looked and smelled all but new. I contacted them via amazon and received a quick reply telling me that they were sorry and that I could send the toaster back and receive a full refund including shipping costs. I did as instructed but did not receive a refund for the costs it took to ship the toaster back to them. I was very much looking forward to this purchase and was very disappointed at the results. I have purchased new kitchen/electronic items online before, and new means new. It means I am the first person to open it, otherwise it's not new.
Is this product review negative?