Title: So disappointed
Review: Bought a similar model around a year ago. Worked great on both carpet and kitchen floors. Then the battery died in OCTOBER (at around 6-8 months of use which is to be expected)---I have been unable to get the company to send me my replacement order since that time. I found customer service to be extremely unhelpful and rude. I just keep getting postcards every few weeks telling me that my battery is "temporarily" out of stock and that I'll get in 3 to 4 weeks. We're heading on 3 to 4 months. I bought this to clean up after my toddler---Cheerios etc. It WAS a lifesaver---but I will now never, ever by Shark products again nor will I recommend their products to others.
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