Title: When it works...
Review: We had our Gran Dama for a very happy 6 months, the coffee was excellent, our friends dutifully impressed and then one day the coffee came out noticeably slower. We followed the de-scale instructions and de-scaled (twice) and then... no change. Right now I have a $1200 ornament and according to Delonghi it is "a scale issue" and we need to do it again - seems unlikely. When it works it works well but I would not buy another one.
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