Title: Tools needed? SUPERHUMAN STRENGTH!!
Review: The lever arrived and the instructions clearly state no tools are necessary. My wife and I tried to remove the nut from the lever in order to install it, but it was on SO TIGHT that it would not budge. We reluctantly grabbed a pair of pliers to loosen the nut, as we had no other choice, and what happened? Part of the handle broke, yet the nut STILL didn't move. In order to get a $6 refund, of course, we'd need to ship back the defective handle and nut, which would cost more than $6...this is the first awful Amazon experience I have had, and as a prime customer who spends thousands of dollars per year on this site, I am having second thoughts...
Is this product review negative?