Title: Known problems, should have kept searching
Review: This is a very good water filter in terms of the water quality it produces. However, installing and mounting this puppy was not so good. There is a know problem with leakage relating to the elbow joint at the top of the filter. So, our entire under sink area gets wet and currently we have to keep a big pan underneath to catch the water. The manufacturer is aware of this problem, and promised to send a replacement elbow to fix it. That was about three weeks ago and still nothing received. If I lived in the US and could return it, I would. But alas, here in Costa Rica it would cost as much to return it as to just eat the cost and throw it away. Which is what we will end up doing. Very disappointed in the customer service from Doulton. Two stars only because it would be unfair (!!!), since the filtering is actually very good.
Is this product review negative?