Title: Bad product and bad customer service
Review: The product failed after one day of serivce. For the next week it would intermitently connect to the Internet for a few hours and fail again for a few hours until it died completely. I called Customer Service, which seems to be overseas, and their technicians were terrible. In two calls I had conflicting answers and they did not seem to know how to troubleshoot the problem; they kept asking me to ping addresses unrelated to the modem and they kept refering to it as a router. Once they decided that it is defective they asked me to pay for shipping charges to replace my brand new modem which amounted to 25% of the cost of the product. I would never buy a Netgear product again.
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