Title: Great Product - LOUSY CUSTOMER SERVICE from BP SUPPLIES
Review: The Duro-med product we purchased was a "PAIR (2) Duro-Med Therabeads Microwavable Moist Heat Pack Standard 9 x 12 with cover scented" per the description on the BP Supplies website. Well they took a long time to process the order and when we got the product there were no covers for the Therabeads. We called BP Supplies and left messages and then spoke with their customer service people and they basically ignored us and told us too bad, we must have lost them. NEVER DO BUSINESS WITH PEOPLE WHO DON'T SUPPORT THEIR CUSTOMERS. The Therabeads are great and we have purchsed them many times with great results.
Is this product review negative?