Title: arrived broken
Review: I bought this item as a holiday present for our child. It was opened with great excitement - followed by great disappointment when we realized that it was broken. The lights work but it will not play music through the speakers.After a dozen attempts to call the manufacturer on their 800-line, I finally got past the busy signal, to some time on hold, followed by a human who took down the information. She said she'd send a mailing label for us to return it, and we could expect the label in a week. Once they received the product, they would send a replacement (after a week or so for processing) - though they could not promise it would be the same color. Shipping might take a little while, too. So, in a little under a month, I would get a replacement. So much for happy holidays.After some complaining at my end, she agreed to send out the replacement sooner ... but that was two weeks ago and we haven't received it yet.Happy holidays, Hasbro!
Is this product review negative?