Title: This book is a gem!
Review: The techniques described in this book have applications well beyond process or parts industries. I'm an engineer in mobile communications (an industry that desperately needs quality improvement) and I'm using SPC methods to eliminate choppy voice and dropped calls using feedback mechanisms between cell phones and base-stations. This book has provided me with a comprehensive framework for real-time network quality management. Don't be put off by its somewhat quaint language: this book gives real solutions to modern real-time signal processing problems.
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