Title: Caveat Emptor!
Review: This is a great little device when it's working. The primary reason I bought it was its Audible.com compatibility. Suddenly it became incompatible and the Audible techs finally informed me that this happens all the time and the hard drive needs to be reformatted to fix the problem. I've owned computers since 1979 and have never had to reformat a hard drive. So I checked with Gateway. Guess what? The DMP-X20 when purchased from a 3rd party is not supported by Gateway. Really! I gave them the serial number and they don't keep a record of serial numbers for MP3 players. They flat out refused to talk to me about the unit because I had no order number or Customer ID number. Fortunately, even though I've had the unit for about 3 months, Amazon has agreed to accept its return. I'll be buying an iPod. Do not buy this unit unless you're prepared for zero support from Gateway.
Is this product review negative?