Title: Great product, horrible support
Review: We have had our LVM-37W3 for some time, and it's been mostly good - good features, good picture. However, it's had one annoyance: it has a tendency to switch inputs randomly at least once after each time it has been turned on (usually twice). Pick up the remote, switch it back. Not the worst problem, but really irritating.Now, we've seen other reports of this on the internet saying that this is solved by a firmware upgrade. But calling Westinghouse Digital's support is pretty much a waste of time. They refuse to admit that there are firmware upgrades. Their only answer is to ship the unit back and they'll send us a different refurbished one.We keep calling, hoping to get someone who is a little more helpful. But alas, still no luck. The last time we called the person actually suggested that our remote control was "leaking" signals that the monitor was picking up, and suggested that we move the remote to the garage to see if the problem went away. Sigh.
Is this product review negative?