Title: Very Dissapointed
Review: I used the serger once; when I went to use it again....the presser foot lever broke. By this time, the product was out of warranty with Amazon, so I was forced to call Brother for assistance. When I called, the customer service rep was very nice. She took my information then told me that the product had to be returned to a Brother Authorized Service Center, which just so happened to be an hour and a half away. Parts are covered under warranty, but labor would not be.I proceeded to find out if I could just order the part to avoid the approximately 6 hours of driving (dropping off and picking up); and wasnt able to do so as it is a service only part.So, I have a $200 Serger that has been used once; that I must spend more money on if I ever want to use it again (because of the poor quality of the product).Will I buy another Brother Product again.....ummm probably not.
Is this product review negative?