Title: Total Joke
Review: This item was a total flop. We bought this item for our wedding as a last minute decision and it arrived 2 days before the wedding. Once we opened the item and went through the parts list, we noticed that it was missing the auger that aggitates the chocolate. I went through the process here on amazon.com to return it, only to be told that we could not return this item. Amazon recommended we contacted the manufacturer and they informed us that they didn't have this part even available for individual distribution. So long story short, 50 something bucks plus shipping just to have a useless, incomplete fountain that we can't even return/sell or buy replacement parts for. This was actually my first item I ever bought through Amazon.com and I can say it will most likely be my last. Its a shame when you can find better customer service through individual-operated markets like ebay, craigslist than you can with an established, "reputable" online store like Amazon.com. :(
Is this product review negative?