Title: No support if something goes wrong
Review: The installation guidelines were very poorly written and I had to purchase a longer internal IDE connection to connect to the motherboard. Even though I have a good knowledge of computers I found the installation to be quite difficult. Since then, I have been able to copy disks but not get the CDRW function to work (the drive/software will not format the CDRW disks).The drive contains no phone numbers (not even one for paid support) or email address for any hardware support (and after much websearching I have not found any offered by the manufacturer... The bundled NERO software offers basic online support, but this has not resolved the problem (there are also no software manuals at all). Hence, after two days of searching for help, I still do not know if this problem is a hardware or software error. So, based on my experience I think that you will be better off spending more on a player from a reputable manufacturer that offers tech support.
Is this product review negative?