Title: Reliability and factory service are deeply substandard
Review: After giving this system as a housewarming gift, I've been deeply disappointed (and more than a little embarrassed) by the results. The sound was great, and this very full-featured system was both compact and elegant in looks - a prefect fit for the condo in which it was being used. All of that merely adds to our disappointment that the system can't be made to work at all.Upon delivery, one channel played intermittently and then not at all. A replacement base unit arrived very quickly courtesy of Amazon.com, who helped us diagnose the problem. The replacement worked for a few months, but began to fail piece by piece and was entirely out of service in just a few months.Harmon Kardon factory service has had the unit for at least two full months, yet they say that they still don't "have the parts" to fix it. Maybe that means they aren't building them any more - which would be good news for unsuspecting consumers.
Is this product review negative?