Title: Mealy-mouthed whining at its very best
Review: Alan Cooper begins the book by accurately defining the software and application development model that pervades industry today. This lucid and insightful analysis is worth the two stars this book earned. However, as the book progresses it never fulfills even a smidgen of the promise we are lured into believing will materialize for us, should we choose to read the entire treatise. A tight concise target is identified early in the book and then this gem of an idea unravels into a slurry of whimpering diatribes that provide no useful information whatsoever. This book is fraught with good intentions and chalk full of pure "crap".
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