Title: Damaged due to poor packing for 2 shipments
Review: The teapot itself looks nice and sturdy. However both teapots that I ordered over different timesarrived with the same damage - the handles had come off.And there was no way to put them back!I requested for a replacement for the 2nd order but was told by customer service that the item was not in stock.However, I checked online and found that the teapot was still up on order. I don't know what's going on andwould like to be able to reply to customer service directly without having to use the Contact Us link asI was unable to answer the question on what server I am using and hence could not send out my note.
Is this product review negative?