Title: Great Company Follow-Up
Review: I bought this system because of the great reviews. When I received it, I was excited to try it...did nothing. I smoke Marlboro Ultralight 100s and absolutely nothing came out when I inhaled. I cut the filter on my cigarette down, and still nothing. Help!!! I really would like to know what I'm doing wrong if anything.Since my last posted review, I was contacted by the company to assist me with my problem. They offered to replace the defective product and/or offered me samples of their disposable filters, at no cost to me. I opted for the disposables and love them. Nice to know that there are companies who truly care in client satisfaction. Thumbs up for the disposables and to the company.
Is this product review negative?