Title: What a pain!
Review: I purchased this product in January. The mounting nut broke clean apart from the unit this past month. When I contacted the manufacturer, they sent me a coupon in the mail, which took about a week to arrive. I took the coupon to Costco where I had purchased the original unit, but they don't accept manufacturer coupons. I took the coupon to Wal-Mart, but by that time, either the sun or the heat caused the "void" marks on the coupon to come out and Wal-Mart wouldn't take it either. I called the manufacturer again, but they're closed on the weekends. I'm not sure whether or not they'll send another coupon. I just wish they would send me a new unit instead. It doesn't seem very polite to me to send your already annoyed customer out to the store to a buy a new unit when you could just send it to them, instead of the coupon. Although, if they made quality items to begin with perhaps none of this would be happening.
Is this product review negative?