Title: Strap broke after 2 hours of use
Review: I ordered the hot pink/orange color. Unfortunately, the snap on the strap broke after it pulled away from the fabric after only 2 hours of use. In the limited experience I had with it, it kept my daughter's sippy cup from getting hot, but I cannot say it kept it cold or even cool. What really frustrated me about this purchase was the lack of customer service of the seller, The Baby's Gallerie. When I contacted them about getting a replacement, I was advised I had to cut off and mail the defective part at my expense. I was also really unimpressed with the Seller's tone in their response to me when I made alternate suggestions for proving the defect, such as an emailed picture that showed the defect. I found The Baby's Gallerie to be unprofessional and will not do business with them again.
Is this product review negative?