Title: Unless you want a throw away phone- Don't buy this phone.
Review: We bought this phone 19 months ago and have been happily using it with great sound quality. As the earclip with the headset looked cheap, we've been using it with great care, but ultimately it just broke. I contacted their customer non-service department and they refused my claim and said it was customer damage. I was particularly insulted as I KNOW we were very careful with it, so I explained it must have been a defect in the material or workmanship and should be covered by the limited warranty. I escalated the call 3 times before getting the manager (i.e. they gave me the run around). The absurdity of them not sending this 2 cent plastic insert piece gives one an idea of how they regard their customers. If you don't want to use the headset I expect you'd be fine. As I need to use the headset this defect renders this phone worthless to me.
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