Title: Received BROKEN
Review: I received this serger as a gift for Christmas, after much research. I have wanted a serger for years. Intimidated by the machine, I watched the DVD's, read the manuals, and scoured the internet on serging before I even got it out of the box. I bought all new thread, cut a pattern to test the machine, and finally took it out to give it a first try. And...BROKEN.The hand wheel would not even turn. I couldn't do a thing with it. I called Brother, and they referred me to an authorized repair shop-- the closest was 45 minutes away. I called the repair shop, and of course it is not an easy fix, and they told me they would have it for as long as three weeks. Thankfully, this gift was purchased on Amazon, and they swiftly offered to send me a replacement machine and return label for the broken machine. Hopefully I'll have better luck with the next machine. What a disappointment to have my only Christmas gift arrive completely non-functional.
Is this product review negative?