Title: sorely disappointed
Review: I thought their products looked really cute online so I ordered one of their children's growth charts. Unfortunately, I ran into problem after problem with them (product was delayed, then it never arrived... apparently, it got "lost in the mail", followed by another delay). I found customer service very prompt and courteous, but when I received an automailer from Amazon asking how I rated my interaction, I had to answer honestly that I had run into problems and had not received my package yet (despite the excellent service). I couldn't believe that the vendor read my feedback and decided to cancel my order!! If they didn't want my feedback, they shouldn't have asked for it! I am pretty disappointed as I would have waited (despite all of the problems) for the product. To me, this is a total cop-out. Customer service responded that they apologized for this "rare event". Unfortunately, it is my ONLY experience with this vendor and it has left a bad taste in my mouth.
Is this product review negative?