Title: No need to insult the reader, is there?
Review: The book is an easy read. The case studies in Part III are very helpful. Unfortunately, it takes 179 pages to get to them.The main problem, in my opinion, is Part I, where the author breaks the rule she later spells out on page 173: "Nobody likes to be treated like an idiot. A patronizing air or condescending tone will get you resentment instead of cooperation." Part I is rife with instances where the author (playfully?) injects snide comments about the reader.Reading this book will not be a waste of your time, but you may want to read just Part III. If you are looking to solve problems with coworkers, other books that may help are "Dealing With People You Can't Stand", and "Working With You is Killing Me".
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