Title: Please take this book to the next level.
Review: If quality is the issue, this book seems to be missing it. Before I read this book, I knew that Crownover's company had won the Baldridge award, and I had read other articles on some of the programs they adapted to do so. I largely expected this book to explain how they adapted quality principles in a small company to win that award. What I received was a somewhat brief, shallow treatment of the history of the company and the current president, and personal insights that seem rather topical. As compared to other business books I have read, or even compared to other "Personal journey" stories I have read, this book comes up short in the "useful material" department.
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