Title: HP is getting Weaker as a printer option
Review: I have owned HP printers since I started using Laser Printers. I thought the 2600N was Fair to Good, I wore two out. So when I could not get another 2600, the sales associate showed me the "upgraded" model - the 3600n; "More toner per cartridge, etc". HP has sent a service representative twice and I have spent over 7 hours on the phone and online with the printer down and I really don't have a mixed platform system (4 XP machines and a Vista - which has yet to be able to print to the printer). What's worse is with the downturn in the economy I cannot afford to replace it and it is less than a year old. It is very irritating that a company does not see the importance of customer support. I have 3 HP computers and 2 Dells and I think I am going to switch away from HP after 10 years of using HP products, the last 2 years have dissuaded me from using HP in the future.Very upset and very stuck with a hearted printer.
Is this product review negative?