Title: Jigsaw with pieces missing
Review: I had one of these from when they first came out years ago. Love it. I normally use it 5 or 6 times a year for parties or get togethers with friends and family. The old one finally died (the little rails it sits on cracked and came off). So, I order a replacement oven. Well, it was missing the heat sheild and the insert for the steam tray. I guess I should have kept the old one until this one arrived. I had to purchase the heat shield for an additional $24 as I did not have the time to mail it back and wait and hope I got it back. Yes, you have to mail the whole thing back for a missing part. I guess that they're afraid that I was trying to steal a second heat shield. I love the product, but the service is terrible after the sale. Still never have bought a new insert for the steam tray.
Is this product review negative?