Title: This is very useful book
Review: This is one of the best ESL handbooks for an active person. The book and the accompanying CDs are packed with scripts for an intermediate and advanced English learner on all aspects of making and keeping an appointment in the U.S. and making all kind of reservations, tips on business etiquette and more.I keep this book handy when I need to look up commonly used phrases, dialogues and scripts for making or rescheduling an important appointment or booking a hotel. I even found some excellent travel deals using the tips from this book.The scripts are presented in the form of a dialogue and are easy to follow. As a non-native speaker of English I save myself a lot of headache using these detailed conversation scripts. They help me anticipate typical questions and communicate in a professional manner. I love the fact that when I use phrases from this book, people take me seriously and respond to me with respect.
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