Title: not just good...but Great!!!
Review: This book is so good...no...so great!!! I am a consultant who facilitates lots of sessions with my clients. There are always times though when things don't go that great or perhaps a situation arises that just doesn't end well. This book provides all the answers and more. I thought I would read only the pieces I needed and skip the rest...wrong! It is an absolute page-turner. Ellen shows you how to do the pre-work for sessions all the way to how to judge closure and completeness with the deliverables. This book is for anyone who facilitates anything...not just requirements gathering. This book is a must have for anyone's playbook.
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