Title: Amazon refund process a nightmare - buy in a real store
Review: This was the wrong product for my wife, so it was returned for a refund. The refund amount credited was incorrect and there started my trek for help. Multiple emails to Amazon with no resolution (even though Amazon acknowledged the error). The agent at the 1-866-464-8787 phone number said they could NOT help me. Called 800-201-7575 and was connected to a NON-native English-speaking agent in INDIA. She was finally able to help me after a week or two of unproductive calls and emails. However, I barely could understand what she was saying. Only her follow-up email (thank you!) allowed me to understand. My suggestion: if you purchase an item where a return might be possible, don't use Amazon.
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