Title: Really disappointed.
Review: My family received this item as a gift and we were thrilled to try it. I followed the instructions to a T and it does not work. The water is leaking out of the top near the filter. So, I have a machine sitting in a puddle of water, but--the espresso grounds are still dry! Unbelievable. Of course, customer service is closed for the holidays (after all, who would need customer service for an item like this during the busiest hosting season, right?). In a nutshell--flawed product, no live customer service, and no on-line trouble shooting to solve the problem.
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