Title: Encyclopedia Britannica 2003 Ultimate Reference Suite on DVD
Review: This is not what I would expect from Britannica. It was very difficult to install. After several failed attempts I e-mailed tech support and described the problem. They never responded. I finally found a toll number to customer support. Called them. They sounded amateurish. After trying numerous fixes the guy told me I needed a file from Sun microsystems. He said he would e-mail the link to me. He never did. After another hour on Sun's site I found the correct download and installed it. None of this was documented. My machine is a recent (6 months) high end Dell.The interface with Britannica is poor and hard to navigate. This is unfortunate because the content is quite in depth; which is why I purchase it in the first place. I will certainly hesitate before purchasing another product from this company.
Is this product review negative?