Title: Very disappointing
Review: This book was not at all what I expected. As a member of middle management I was looking for suggestions on motivating employees on more of an individual basis. Most of the ideas in this book I felt need to be implemented by upper management throughout the entire organization. As supervisor of a small department, I do not have the resources or authority to implement these types of changes. Also, most of the ideas would only work in businesses with high customer contact. For those of us that work only within the organization, most of these ideas are not applicable.
Is this product review negative?