Title: Nice model, but very disappointed with Toys R Us!!!!
Review: BEWARE OF CUSTOMER SERVICE!!!!I bought this model several months in advance of giving to my son. We opened the package to find one of the tracks was broken, appears to be dry rot. Because this is the last item to install, we put the remainder together and had a good time working together.ToysRUs.com won't do anything because the item was purchased more than 30 days ago. Was given ToysRUs 800#. Called them, but they won't do anything. Suggested that the model be placed in the original packaging and take to the store with a receipt. Was advised that they 'might' exchange or refund the item.Took model to the store, they refuse to assist. It was not purchased from brick & mortar store, was purchased more than 30 days ago.Now I have a very disappointed 6yr old boy with a broken model, and no one at Toys R Us will do anything to assist.
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