Title: Better treatments exist elsewhere
Review: Cooper's book is old news. Check out Don Norman's Psychology of Everday Things for a more general, and more original treatment. The topic of user-centered design has been floating around in the area of human factors psychology for years, with many successful applications. Simply put, there isn't much new in this book.And the assertion that engineers lie at the root of the problem is naive. The true problem in devising usable systems that are also commercially viable and are delivered on time and within budget lies in a team approach, with users, developers, engineers, marketers, - ALL STAKEHOLDERS - involved in the process.
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