Title: worst customer service ever
Review: I just want to say that I absolutely love this machine and that is why it is so hard to write this review. I give the machine and the coffee it produces ***** but the review is so low due to the service I have recieved. I bought this machine about a year ago and became addicted to it. Great coffee, however the machine began grinding all of the beans at one time so I had to start only putting in enough beans for one cup of coffee (not how its supposed to work). I sent it in with the "White glove service" and have been trying to find out what's happening with my machine for over a month, im actually finally on the phone with a supervisor at Delonghi right now (finally) and once again "he will personally look into it and get back to me". Do yourself a favor and don't buy from this company, the great coffee is not worth the headache if it needs to be sent in for service.
Is this product review negative?