Title: The best book on business practices EVER!
Review: This was unquestionably the most influential book I have read in more than 500 relating to business practices. Applicable to many businesses including elective surgical management, this book establishes a near outline of how to handle the most challenging customers and succeed. I have recommend the book and purchased and given it as gifts to those I care most about.Sincerely,Erik J. Nuveen, MD, DMD
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