Title: Great Lab, Lousy Support
Review: As with most software, support is more important than the product. Todd Lammle put together a good product (as usual), but Sybex's poor support is enough reason to avoid this Trainer. The on-line license installation didn't work. The Sybex web site was no help at all. My e-mail was answered by a uselessly lengthy and cryptic response. Phone calls for the off-line license installation do not use a toll-free number. My wait time was over 70 minutes, and then I was cut off. There is no phone support in the evening, when most people would be home to make their installation. I'd suggest looking around for another product before buying any software from a company with such disregard for the customer's time and money.
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