Title: Good concept, poor customer service
Review: The concept is good - but Linksys customer support is - at best - inadequate. After my unit failed while under warranty, only seven months after I bought it new, I contacted their customer support service. Their customer service appears to work in only one speed - slow - taking days to respond to emails if they even respond. After they agreed to replace my unit under warranty, it took them just about two months to ship me a working replacment. Consider their support if you want to think about using this unit to back up critical files.
Is this product review negative?