Title: Bad product with 0 support
Review: 3 days after purchase, the data port quit working on my player. No way to download files. I called customer service. Their line was busy throughout the day. When I did get through, I sat on hold for almost 2 hours. After the 2 hour hold time, the system informed me the last rep had gone home, to leave a message, and my call would be returned in 2 business days.WHAT A TERRIBLE CUSTOMER EXPERIENCE
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