Title: NO RETURNS ALLOWED
Review: I purchased this Elmo costume on Amazon from Brands on Sale. The costume is VERY heavy... it's more like a light snowsuit! I immediately called to get return info because I knew my daughter would be way too hot in this costume (w/ shipping it was 62 dollars--no small potatos!) The rude customer service agent told me their "policy" was no returns...but they don't state that anywhere on their website!! I asked for a supervisor and the same agent came back on the line 5 min later and said that they would take the costume back minus a 25% "restocking fee"...I again asked for the supervisor, was put on hold, same agent got back on the line w/ me and said they would waive the fee, like they were doing me a big favor...give me a break! Stay away from Brands on Sale--they are scammers!
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