Title: Great sweeper when it works
Review: This is my second pro sweeper and my third Shark sweeper. The first model lasted almost three years so when I saw the Pro I upgraded because of it's few extra features. It was fantastic for about a year and then it just didn't work anymore. I bought a new battery and cradle for it, still nothing. After much thought I decided to just buy a new one to my dismay the cradle I had just purchased for the very same model didn't work for my new one... I am not a glutton for punishment, I just found myself invested in accessories for this model. As it happens the second "improved" pro model does not work as well or last as long as the first one did. Additionally, DO NOT EXPECT ANYTHING FROM THIS COMPANY WITH REGARD TO CUSTOMER SERVICE! If you actually get a living breathing person on the line, it is unlikely you will be able to understand them because of a thick accent and horrible long distance connection. Overall, I am done with Shark.
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