Title: Peeling finish and snarky customer service.
Review: This review is for the oil-rubbed bronze finish. After a few months of light duty, the dark bronze finish on the removable strainer began peeling off, revealing the chrome underneath. The finish appears to be plasticized paint. This rapid failure of the finish with light use and mild dish washing liquid was a huge disappointment, especially considering the premium price tag.A call to Kohler customer service was equally disappointing. Though still under warranty, we were told we had caused the problem by using soap. Yes, we were told that if we are going to use soap, we must first remove the strainer. Point of note: The duostrainer has two purposes. Hence, "duo." (1)Strainer. (2)Stopper. Both functions are to be performed in a kitchen sink. To wash dishes. With soap.They finally agreed to send us a replacement strainer, which we fully expect to perform just like the first one.
Is this product review negative?