Title: Many Helpful Ideas
Review: Make The Connection is a collection of writings by columnist, TV personality and communication coach Steve Adubato. It was full of concrete ideas for improving one's communication skills, with a special emphasis on public speaking and leadership. The case studies of high profile personalities such as Martha Stewart and George Steinbrenner were particularly interesting. The author also has a good grasp of issues specific to customer service.It was inspiring to read about the author's own communication mistakes, and how he corrected them.Adubato makes suggestions for further reading throughout the book. It would have been nice to have a list of these books in one place in the back matter. In the chapter "Mailbag", which consists of reader responses to earlier columns, it would have been useful to have the page number of the original column referenced.
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