Title: No tie down cords
Review: Even though it says on the box the tie down cords are included, according to customer service, they aren't. In other words, they sell a product that is meant to attach to your seat, but they don't include a way for you to do that. Customer service was quite slow. I had to send several emails before I got a response, which was simply "sorry for the inconvenience". Not exactly helpful. Save yourself the hassle and buy a similar product at an auto store where you can return it more easily in case there is a problem.
Is this product review negative?