Title: Not a functional product if it's missing parts
Review: I ordered two of these racks and the shipment shows up with the rails only, no hooks, no mounting screws. After flagging the problem quite clearly to customer service, they ship out a replacement set and guess what? The second shipment's as incomplete as the first. And no one at Amazon seems to be able to clearly rectify the problem. So, back they go and after no small amount of time has been wasted on my part as well.I understand mistakes occasionally occur but what's really telling is a company's response to that mistake. In this case, Amazon flunked abysmally.
Is this product review negative?