Title: Please Note: 50% return rate
Review: I purchased the Toshiba SD-V391 based on the good experience I've had with a previous Toshiba product. My experience with the SD-V391 will make me think twice on future purchases from Toshiba. I read a handful of reviews that addressed the quality issues that this unit was having and decided to take a chance. Shame on me for taking the chance. My out-of-box experience was that the DVD drive door would not open. This was accompanied by a gear grinding noise and the display eventually showing ERR. This is a fairly big manufacturing defect. If Toshiba believes that a 50% return rate (based on user reviews) is acceptable than I'm switching brands. A responsible company would take a proactive approach and remove defective product from the shelf. Having good customer service is critical but not at the expense of quality.
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