Title: Beautiful but Defective
Review: What a beautiful machine. We were very excited to taste the first freshly brewed cup of coffee, on demand, but it never dispensed. The brewing process came to an abrupt halt and the display said "Empty Tray." Alas, the tray was already empty. Despite repeated attempts to brew another cup, it kept freezing at the same point with the same "Empty Tray" message. We called the manufacturer. They were were very kind and responsive, but told us to return the machine as it was defective. We are exchanging it for a new one with the hopes that this one will work. Hopefully, a better review will follow.
Is this product review negative?