Title: Not a bad machine, but service and support are useless
Review: My 7130 was only 3 months old before the printer carriage refused to move for new ink cartridges. Despite paying for a Next Day Exchange support policy, I still do not have working machine 15 days after the first call. Support is handled in India, and both language and response are a big problem. In, other words, HP support is non-existent and they try to find a lot of reasons not to honor their support contracts. This is complicated machine, and needs good support.
Is this product review negative?