Title: Guess I'm an idiot
Review: As an IT professional, I'm a bit embarrassed that I cannot get this software to work. I have a brand spankin' new super PC and cannot get this software to work. I'm sure it is great for those who can get it to work, it sounds like there are many. However, be forewarned that if you are one of the unlucky ones, like me, who cannot get it to work, be prepared to surf through pages and pages of support forum entries and other web sources that resemble your problem but are not identical. The biggest disappointment with the software is that there is NO tech support. I repeat, there is NO tech support. 321 Studios claims that it offers tech support, it does not. The email support is either unattended or they just simply do not respond. The phone number connects you with an automated troubleshooting system.On the other hand, DVD XCopy Express works great. However, it only copies the movie, no menus, extras, etc.
Is this product review negative?