Title: must improve customer service
Review: I too am part of the Everquest world, as is my wife. We both have characters that are lvl 50. We are looking forward to the expansion just to try something new. The only complaint I have about the game is the very poor customer service. They refuse to answer to your concerns. They refuse to deal with your complaints in a expidient manner. The system is set up so that all issues are handled in game. There is no contact made outside of the game.. no email help.. no telephone help.. nothing.. you really are in their world now when you play this game and their world is a dictatorship. Why do we keep playing? Because of the wonderfull people that we have met who also play. The concept and game play scores a 4 out of 5.. the customer service scores a 0 out of 5
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