Title: Brand new and broken...
Review: Bought a new aluminum machine but unfortunately it did not work out of the box...it appeared that the water hose would not pull up any water. Lots of noise and vibration but no water would run through the machine. Called the Help line...they called back within an hour...we tried various things for about half an hour but eventually gave up. The machine was returned. Looks great but no espresso...next.
Is this product review negative?