Title: Our bag broke and Delsey does NOT stand behind their product
Review: We bought this bag for our daughter because it was available in pink and lightweight. After ONE trip through TSA and carrying it on board, one of the back black guards tore half way off. We first called eBags and were told they could do nothing. We then called Delsey and were extremely disappointed. They do not have a repair center in Houston (the 4th largest city in the nation)!!! We would have to incur shipping charges to send it to one of Delsey's approved repair centers. If we had used the bag for more than one flight - or checked it underneath the aircraft - I might think some expense should be on our end. However, I fully expect a brand new bag to last more than a flight; and if it does not, Delsey should stand behind it. The only thing the customer service rep had to tell me is that many of their customers are frustrated with the lack of repair centers. We will NOT be purchasing any other Delsey bags in the future.
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