Title: issues with heavy paper
Review: I run a design business and got this printer because of two things I was told it supported: duplex printing and heavy stock. I was advised by an HP sales representative to get the 3800dn... After spending about 9 hours in a week and a half on the phone with them trying to figure out why two streaks show on my page (when printing on manual feed with 43lb paper), they tell me that there's nothing they can do about it and that an idea would be to post it in eBay. Turns out to be that at the time I was advised to buy this printer (August 2006) it supported heavier paper (43lb). They found out later that it actually doesn't, or that they can't guarantee it will perform on that paper. Now, five months after I got it, they won't take it back, even they admit that I was mislead on my purchase decision.
Is this product review negative?