Title: A Great Read with Great Advice!
Review: People don't easily part with copious amounts of their discretionary energy to do great work that customers will gladly pay for. But under the right circumstances, they can, and will. The only question is, are those people working for you, or a competitor?Guaspari is a genius at getting the point across, and leaves you with practical advice that works!Bill Catletteco-author, Contented Cows
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