Title: Terrible company
Review: The book is fairly well presented considering the magnitude of the program, but there are numerous dense areas where descriptions are difficult to follow, and early on you are led to a download that doesn't exist.It took an obscenely long time for Osborne/McGraw-Hill to answer numerous e-mails about this problem and when they finally did, after some BS about gee we just got your message, provided with a support(?)person who was vague, unresponsive and seemed to think that clever dialogue could make up for lack of service, knowledge and throwing files at a customer that at first didn't work and in fact caused some system problems.
Is this product review negative?