Title: Poor product but the vendor provides excellent customer service.
Review: I write A LOT and was hoping to use this pen to free up paperwork. The moment i received it, it failed to work and I notified the vendor ASAP! The vendor was sorry for the inconvenience and promptly provided a refund and told me to discard the unit. I appreciated his prompt, courteous service but would not recommend this pen to anyone unless it came with the supporting software and special notebook needed.
Is this product review negative?