Title: 236 ideas was inspirational, but not worthwhile for training
Review: This is probably a good book for thoughtful managers who don't know where to start with understanding customer satisfaction. It was not worthwhile for training modules on customer service. It is written in large print - one piece of advice on each page like a book of poetry. "If you have a high customer turn over rate, you're probably not doing a good job of training your employees" is the kind of advice you can count on from this book. Would make a nice gift for a new manager, but not practical for me.
Is this product review negative?