Title: good customer service
Review: We ordered the older version SAT book on a rush because the class our daughter was in wasn't updated to the new text. We paid extra $$ for shipping but the book was delayed in the mail and took almost 2 weeks to arrive. The vendor we used was apologetic and though realizing they couldn't control the speed of the US Mail they refunded our shipping on the book to compensate for the time it took. Classy move. We appreciated their customer service. The book was flawless by the way.
Is this product review negative?