Title: What customer service????
Review: I renewed my WSJ subscription through Amazon because it saved me over $125 per year. ($249 vs. $376.) Amazon states that you can renew through their service, as well as buy new subscriptions. But it has been a major headache. I started receiving 2 issues. When I called WSJ, they said that you cannot renew through Amazon, that this has to be handled as a 2nd subscription. All they could do is put my first subscription on hold for 12 months until my new subscription runs out. Then restart my first subscription for the 2 months that remain on it. WSJ is inflexible and acts like they don't have anything to do with the subscriptions purchased through Amazon. I would advise anyone else purchasing a renewal to Wall Street Journal through Amazon to wait until you have about 3 weeks left on your subscription before renewing. You may end up missing a few issues before your new subsciption kicks in, but that is better than trying to deal with WSJ's customer service dept.
Is this product review negative?