Title: Zero customer service
Review: Although this chair did develop defects, my major complaint is with the third party seller, Moshya Home Furnishings. The defects were cracks in the vinyl beading along the arm rests, starting with one and eventually increasing to a half-dozen. It didn't get really bad until after Amazon's satisfaction guarantee had expired so I was advised to contact the seller through the confidential Amazon email. I did so and attached photos of the spontaneous damage and received no reply. Follow-up week and a half later, same result. Phone call to their "helpful customer service" resulted in one ring, then silence. Tried four times, last one waited over five minutes, same result. They apparently only answer orders, not inquiries. Very disappointing from an apparently major Amazon client. Gave it two stars only because the chair is otherwise satisfactory; I only asked for replacement arm rests but their version of customer relations is to ignore the customer.
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