Title: Hardware works, software/support is TERRIBLE
Review: The hardware is quite convenient and does a good job of capturing video and stills for my purposes. However, the provided software is flaky and buggy. Also, I recently reformatted my machine and redownloaded the software from the vendor site, but needed two (two!!) different serial numbers to activate the software, both of which were on the original packaging which I had long since misplaced/lost/thrown away. The fact that I actually own the device was meaningless when I contacted their support. So I broke down and purchased different authoring/capture software which works 200% better than theirs, but now my cost for capturing has doubled. There are better solutions out there than this one, particularly given the lack of support/help from Turtle Beach.
Is this product review negative?