Title: Poor quality control and customer service.
Review: The knife was fine, until it broke (spring broke). I sent it back for repair under Gerber warranty. They promptly sent a replacement knife but it had a faulty safety/lock catch. Sent it back again describing the problem, only to receive it back, still faulty, with a note saying that it worked fine. Now I'm stuck with a knife that doesn't work right and I'm tired of sending it back for repair. Poor quality and shoddy service I can get anywhere and for less money.
Is this product review negative?