Title: Impossible Returns
Review: I ordered this product, which did not come as described. It did not include important pieces (like the key tags). When I attempted to return the item, I sent 4 e-mails the provided address requesting the return information. I did not receive a single response. I finally had to return it by just sending it back to the address it came from. I am still waiting for information from the company on how to get my money back.
Is this product review negative?