Title: Take care of associates and they can take care of customers.
Review: I bought "The sprit to serve" 2 weeks ago for prepare the interview J.W. Marriott Hotel in Seoul on 20th of February. It really helped me to know J.W. Marriott hotel itself, the CEO's hotel management mind, Marriott hotel's begin, success, risk and stable success. I was impressed by the sentence "Take care of associates and they can take care of customers" I read this book 3 times and I will read more for the second interview and just for study hotel management. I'd like to study more about hotel management. I read this book in Korean so I am searching Marriott's way in english and I found the review of this book in amazon. It will help me very much. I really want to be Marriott's family after read this book. In first interview I did my best but still have some regret not to say about this book and my spirit.Good Luck to me. Thank you.
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