Title: Poor Quality-Poor Service Support
Review: Purchased a new Artixscan 1800f last January. I suspect that it was defective, since I had problems with the lamps from the beginning. Due to my very intense work schedule, I was unable to arrange for warranty service until last week. Microtek would not honor the warranty but wanted $400 to swap the unit for a refurbished one. Granted they would pay shipping, but, honestly, is it worth the price and is this the kind of service consideration one expects from a so-called "high-end" company. I am buying a new Epson in hopes that they will provide some latitude and discretionary consideration for this kind of expensive equipment.
Is this product review negative?