Title: First device great, second one not so much. Bad customer service.
Review: This cold mist humidifier is one of the best humidifiers we purchased. No filters to clean, straight-forward use, and generally super-quiet. We have the first one since about 5 years, and no problems whatsoever. The second unit we purchased last fall. About 4 weeks into the operation, the fan started to make a louder noise, typical for a failing bearing. Any attempt of contacting Sunpentown's service department was unsuccessful. One of the 4 service numbers printed on the device connects to a private phone number, it seems, and the other numbers are either not picked up, or when leaving a message, the call is not returned. I have never reached a live person. So make sure you have good warranty where you don't have to contact Sunpentown for service.
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