Title: Defective Product, Extremely Poor Customer Service
Review: I purchased this brand new measuring instrument (General Tools #142 Caliper) in its original and sealed packaging. Upon opening it, I discovered that the unit is defective, due to a manufacturing problem. It cannot be properly zeroed due to a lack of parallelism of the jaws. As a result, a visable air-gap exists between the jaw surfaces and a reasonably accurate measurement can never be taken.I contacted General Tools about this product, thinking they would be interested in evaluating it in order to make improvements to their manufacturing process and produce a better product. To my dismay, the customer service personnel were rude and disrespectful. They told me to return it to the seller...at my expense. Then they suggested that it was probably a used and/or abused product.
Is this product review negative?