Title: How can a book be less useful than its predecessor??
Review: I've owned the previous version of this book for years. I was hopeful. The TOC you can read online indicated that the book had grown with the industry. This edition includes more space dedicated to user scenarios, collaboration, topic-based authoring, content management, and localization. And yet the book has less to say than the previous edition. Gone are almost all of the concrete examples and practical advice. The "best practices" that are sprinkled throughout the book are rarely more than platitudes or admonishments that you should do something, but the tools to do it are missing. I suspect that the book is really more interested in advocating for Hackos's consulting business than in providing value for your money. Buy the 1994 edition. You'll get more out of it.
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