Title: Farewell to Customer Service
Review: Product works great for the first few months. After that, the battery dies and can't be re-charged. Customer service will no longer replace the product by mail -- you are required to drive to a service center (in my case, over an hour away and in a run-down neighborhood). Considering this happens to all Dustbusters now (this is my third), it is extremely disappointing to have a product that keeps failing, and won't be easily replaced. Why do I keep buying them if they keep dying, and CS is so poor? Because it's the best handheld vacuum out there (strong, cordless, easy to clean, etc.). Make sure to wait until you can get one at a heavy discount, so you won't be disappointed when you have to throw it out in a few months.
Is this product review negative?