Title: poor quality control, abysmal customer service
Review: I purchased two of these. After using them for a few weeks I observed that one worked perfectly and the other sweated profusely, left rings on the table, and did not keep drinks cold. One was obviously defective.The retailer was by this time out of stock. I contacted Contigo for an exchange. A discourteous customer service rep dismissively told me that my only recourse was the retailer, who was "expecting" another shipment "later in the year."Despite the fact that Contigo sells these on its own website, they refused to provide any support or make an exchange, pointing out that "what [I] was having a hard time understanding" was that the retailer, and not them, already had my money. So of course they would not exchange the product.They may be justified in this pass-the-buck approach, but it sure left a bad taste in my mouth!
Is this product review negative?