Title: A must read
Review: Like lots of business books, this one is a bit repetitive -- it feels a little bit like an HBR article expanded into a book. That said, it's discussion of high reliability organizations is invaluable -- not from an academic or theoretical perspective, but for its practical utility.There are elements of high-reliability organizations, like sensitivity to operations and reliance on expertise that would help any organization -- i.e., you don't have to be on an aircraft carrier or in an emergency room to take lessons from this book and apply them to your organization to increase performance.Plus it provides an end to a continuum that starts with organizations with purely repetitive operations and continues to high reliability organizations -- allowing you to evaluate where your organization fits on this new continuum, and therefore what level of applicability these practices have to you.
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