Title: Inspiration at its best!
Review: The inspiring true story of how a company rose from the doldrums of near bankruptcy to a level worthy of the Malcolm Baldrige National Quality Award. This is extremely readable; don't expect a bunch of management mumbo-jumbo. This should be a textbook in every business school in the world. I had the privilege of attending the party celebrating this book's publication. Dale is a down-to-earth man of character who is enjoying richly-deserved personal and professional success.
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