Title: uneven browning. great customer support
Review: This is the second Cuisinart toaster we have tried. Like the other, it simply is not consistent in the amount of browning. Sometimes, the toast (or bagel) comes out with perfect browning on one side and nothing on the other. Occasionally we hit the jackpot and get good toast but we've no idea what alignment of the stars makes this happen.We bought this because our older model of this toaster worked well until it died; but something must have changed in the design or the particular one we received was defective. We simply don't know. We're trying an upscale Krupp toaster now and the initial toast seems to be doing well.On the plus side, the Amazon partner, took the toaster back with no questions asked. I love this kind of customer support.
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