Title: No Customer Service
Review: The product works well, is easy to clean, makes great espresso quickly. It's so sleek and retro, it's fun on the countertop. On the first usage, one of the two filter holder's handles, which are plastic, broke off of the filter. The one designed for grounds has worked fine, but I cannot use the pod filter at all. I called the seller to learn the warrantee was through the manufacturer. I called the manufacturer to discover they didn't handle their own customer service, the folks who handle it for them had one solution: ship the entire unit back to the manufacturer to have one small, several ounce completely separate handle replaced. The price for shipping the entire unit back, at my cost, was prohibitive. It is silly to have an appliance this beautiful be disposable because of a small piece of plastic, or more accurately, terrible customer service. I will not buy Villaware products again.
Is this product review negative?