Title: Great backpack. Perfect price. Outstanding company.
Review: My 8 year old son wanted a sling backpack. We looked at a lot of bags. He chose this one and I agreed based on customer feedback. The bag arrived and it's was perfect. My son loved it - it fit all his books and his lunch. After a few days the zipper malfunctioned. I called the company and they were absolutely outstanding. They asked me to send them a photo of the zipper. They called me back, told me they were sending another AND I could keep the original bag AND they sent me a coupon for their products via email. WOW! That's what I call customer service! I was blown away. Received the replacement bag, zipper works great, couldn't be happier with the product. And as I said, my son loves this bag. To get that kind of bag for $25 and that level of customer service, you can't go wrong.
Is this product review negative?