Title: Item Broke within a Month
Review: I purchased this cable modem just to have it break within a month. Netgear's tech support staff was incredibly unhelpful and it took 2 days of calling them just to convince them that it was in fact broken. They told us to ship it back and that they would ship us a new one once they received it. However, they expected us to pay the shipping to return it to them, and they were only going to ship it via regular USPS Parcel Post, thus leaving me without an internet connection for over a week. They did say, though, that they would overnight me a new one that say day for a $30 fee!!!! I will never do business with this company again.
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