Title: Can't install; tech support horrible
Review: Norton Internet Security 2001 worked great for us, so we had high hopes for NIS 2004. Were we ever wrong.The software would appear to install fine, but then NIS would not run, and simply trying to run it caused system resources to plummet so fast that sometimes we couldn't even shut down the computer from the start menu because the shutdown process didn't have enough memory to run (we had to turn off the power to shut it down).Norton's tech support had no internal communications -- successive techs would instruct us to do the same things, apparently not even reading our case records. Two even told us to try things we'd just said didn't work.The only plus to the experience was that we had no trouble getting our money back (we ordered direct from Symantec, though, not through Amazon). We installed McAfee Internet Security Suite instead (which has many problems of its own, but at least it runs and doesn't crash the computer).
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