Title: Good product w/ bugs & poor support
Review: The good: seems to do a better job of autoconfiguring the firewall for known software than NIS 2002. Liveupdate works for updated definitions.The bad: I didn't want to update from NIS 2002 in the first place, but its Liveupdate brought in an update that caused the firewall to use every last bit of the CPU and slow surfing to an unusable rate. A support call to Symantec costs more than an upgrade and they don't support anything prior to their 2003 application, so I upgraded. Now I find that if you use Outlook with more than one profile, Norton's Antispam will crash it every time you switch profiles (i.e. users). Apparently, they've known about this since 2002, but, unlike other software companies that had similar bugs (e.g. Groove), Norton has not provided a fix. To top it off, when you upgrade, you lose any time you had remaining on your old subscription to virus definition updates and such (I lost 6 months).
Is this product review negative?