Title: Customer Service Nightmare
Review: Product came DOA - software wouldn't load. Called technical support who 3 times said they would email the download, but their English wasn't good enough to get my email address correct - even after spelling several times.Called Kensington Corporate in California and spoke to Customer Service Manager who said someone would call me shortly. Called Customer Service Manager back 24 hours later and he noted it wasn't his fault no one contacted me, as he passed on the information.I'm returning this after investing hours unsuccessfully trying to overcome the Kensington Customer Service Prevention Department.
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