Title: Great customer service
Review: I purchased an older version of this bedrail for my now 5 year old son. After about a year, one of the mesh sides was splitting at the seam. I e-mailed customer service concerning the warranty and they answered within 24 hours stating that a replacement was already in the mail. After about two years, one of the plastic pieces that connect the two sides broke. Wanting to use this product again with my youngest, I again e-mailed customer service and they answered within 24 hours stating that a replacement was in the mail. I expected a replacement piece but instead was shipped an entire brand new rail just like I purchased. You can't beat their customer service. If you have a complaint with one of their products, I would strongly advise you to contact customer service because you won't find better customer service anywhere else.
Is this product review negative?