Title: One of the best IT books I've ever read...
Review: ...I'll be short after so many comments. What I like especially about this book:- The business/industry based approach which leads quite naturally to different concepts per business (as the CRM outriggers due to the very large customer dimension). Nevertheless, as the authors point out, these concepts may also be valid in other businesses/industries. It is only a best practise example. I like very much this open connection between businesses and concepts, this is exactly how our world is like. I had so many deja-vus reading the book, now able to sort-in issues and concepts I encountered at my customers.- It is EXCELLENTLY written, a real pleasure to read which I could not really stop since the beginning - like a good piece of fiction.
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