Title: defective glass, bad service
Review: I love my little french press, so I ordered this replacement beaker when the old one broke. I've had it a few months but did not use it more than half a dozen times. Yesterday the glass just cracked for no apparent reason. I did not drop it or hit anything with it! I called Ace to tell them I thought the product was defective, but because it's been more than 30 days, the person on the phone told me he couldn't help me. I can buy a new press for less than they sell the replacement beaker for, so I may have to do that, but I try not to make more trash than I have to. Customer service is less than stellar here. I didn't feel like the guy on the phone was listening or gave a #$% about my request. He finally got me off the phone by saying he'd have his manager call me. Yeah, right. I'm not holding my breath.
Is this product review negative?