Title: Smoker works, customer service doesn't
Product review: I have had a SmokinTex smoker for years and while the smoker does the job, my heat element went out. I ordered a new one from SmokinTex and requested (and was charged) for FedEx 2 day delivery as I had briskets already purchased when the element went out. When the element didn't arrive, I called, they decided to send it USPS as they estimated two day delivery. Not what I requested and paid for. It took a week for the element to arrive, the briskets were lost. When I called SmokinTex to inquire, they said sorry, but not their problem. When this thing dies, I will be buying a CookShack!
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