Title: Leaky Thermos, poor customer service. HONEST PLEASE READ.
Product review: As mentioned by several other reviewers, the Thermos seems to be well built. Water is kept cold all day in a warm car with the vacuum technology. However, like many others, my Thermos began to leak. I sent an email to Thermos, co. asking them to pay for return shipping. No response. After several emails and no responses I decided to just send back the Thermos hoping for a replacement that didn't leak. Well after paying $5 shipping, I got my Thermos, but it leaked just the same. I specifically stated when I sent it back (with a note) that the leaking problem was not due to the rubber stopper, but rather the screw-on part of the lid. SO they replaced the stopper and sent it back. I don't plan on spending another $5 to get another leaking container. The product is very close to being excellent, but it is not there yet. Instead of this, go with something that definitely won't leak and save yourself time and frustration.
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