Title: Sudden death; lousy customer service
Product review: We loved this grill, while it worked. We bought it less than 2 years ago from amazon, and used it lightly- some weeks not at all. It just stopped working a few days ago while grilling bread. Customer service was firm in their refusal to do anything about it, denying any problems with the product, even though I brought up all the negative reviews here on amazon. The rep said they would have no way of knowing about that because they don't have contact with amazon. But, she wasn't willing to research those reviews either.Out of principle, we won't be purchasing a Krups product again.
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