Title: TiVo is heaven - don't buy Philips. Support is horrible.
Product review: We adore our TiVo. The series 2 we got from Philips has worked fine - we upgraded the memory and love TiVo so much we're adding a second TiVo subscription to our household.We needed to get new cable boxes when our cable company went all digital. So now we want to use a serial cable to connect the remote from our TiVo to our cable box. Otherwise, you have to tape (really) a IR "blaster" to the cable box. Getting Philips to tell me what kind of serial cable cost me $19.99 for technical support and they didn't tell me how many pins there were etc. cGet the TiVo manufactured ones. They come with the cable -- that I can't find for sale in Chicago. I'll need to order online. It is not available on Philips' website of course.....
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