Title: Customer Care doesn't care.
Product review: I never had the opportunity to discover if this is a quality product - it failed the second time I used it. That could happen with anyone's product so I contacted JVC's local repair organization and took the machine to them on February 16th. Today is May 18th and I still have no repaired machine or replacement. I contacted JVC's "Customer Care" unit on numerous occasions with no results. Several times they said they would get back to me "tomorrow" and never returned the call. I still have hopes but you can be sure I will never purchase a JVC product again. I hope this doesn't happen to you.
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