Title: Poor reliability and customer service
Product review: We own a Now and Zen product that stopped working just out of warranty. I've tried to contact now and Zen by e-mail and by phone to purchase replacement parts. I didn't want anything for free, but never got a reply. I also called and left messages but got no reply.Finally, I e-mailed them with a question as if I were a new customer wanting to buy. When I received a reply, I asked about replacement parts. They never replied.
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