Title: Poor Customer Support
Product review: I purchased a Viao in fall if 1999. I didn't learn until I upgraded the OS to Windows XP that Sony hasn't provided a system update or any other software update for my model since Windows 98. More dismaying, Sony hasn't bothered to notify owners via its support site that there's a BIOS issue when upgrading to XP. Now, I can't turn off my computer and Sony has refused to help me repeatedly. Sony has terrible customer support service.
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