Title: Good for awhile, Amazon Return Policy Weakness Revealed
Product review: Zojirushi is a brand we are very familiar with over the years in Japan. For both rice cookers and hot water pots.We used this from June 2011 to April 2012. Unfortunately the product died and no longer cooks rice.We called customer support and had difficult getting responses.They directed us to send take the 8 month unit to a service center 40 miles away. We don't have time to service defective products.3 May 2012Returned broken unit to Amazon for full refund. Will never buy another Zojirushi.Probably best to buy this type of stuff at Costco as they don't have a silly 30 return policy like Amazon does.12 May Update-Got credit from Amazon less a $20 restocking fee.BEST to buy electronics from Costco. THEY have a better return policy for defective products.
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