Title: Did not receive product; charged for shipping
Product review: I was really looking forward to trying this jojoba oil. I ordered 2 bottles, paid for it and shipping with my credit card, and received notice that the product had been shipped to my address directly from the company, not Amazon. When I didn't receive it as expected, I checked tracking and gave it another two days before I called and left a message on the company's voicemail. Next, when I didn't get a call back, I emailed them and was informed that the package had been returned to them undelivered. I emailed again and stated that I was not happy and really wanted the product. I received an email stating that they had handled the situation the same as all returns. Well, I NEVER received the package, so I certainly never returned it. My credit card was credited with a refund for the product, but NOT for the shipping cost. What happened to just sending the product out again??? They would have gained a customer, not lost one forever.
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