Title: Panasonic Support Terrible
Product review: I have three issues with this unit.1) The controls are not intuitive to use. For example when setting the title on a recorded movie and you want to erase a character you hit the pause key not the erase key. You can get used to it - but be prepared to have the manual next to you the first couple of weeks.2) The TV Guide feature hasn't worked. Panasonic is still working on it - but without resolution after 2 months.3) The Panasonic customer support is the absolute worst. I have called over a dozen times. You are typically on hold for 30-60 minutes, they don't seem to be able to help much, and don't deliver on what they promise. I have talked to support people, a product technician and a supervisor. Most are very nice - but the problem is still not resolved. Because of the bad support I will never purchase another Panasonic product and recommend you pass on this unit.
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