Title: Poor battery quality - $200 for replacement
Product review: I purchased this laptop just over a year ago. Loved it until the battery malfunctioned 1 year and 3 months after purchase. The battery had a one year warranty and a new battery costs $200. Sony has refused to replace the battery despite its battery issues and recalls, and the customer representative I spoke with accused me of not knowing how to care for a battery, e.g. charge, use, draw down fully, re-charge. I had an IBM laptop for 5 years with no battery problems. I would find it hard to recommend any sony laptop after this experience. $200 for a battery is not peanuts.
Would you say this review depicts the product in a flattering or unflattering light?
