Title: A major disappointment
Product review: I found this book to be a major disappointment. The author does have a collection of anecdotes about poorly designed items he's encountered but the constant whining gets tiresome very quickly. He then promised to offer some insights into how to get the design process right but never quite managed. The best he could come up with was these four bullet points:* make it easy to see what's possible* make it easy to see what's not possible* make it easy to see what happened* make the mapping between action and effect obviousEven if you do find those points insightful, you'll find that beyond examples of when those points are violated, there is precious little useful advice on how to achieve these things.The physical book itself was hardly a model of good design. The margins were far too narrow with some headings disappearing completely into the binding area and random paragraphs were set in italics for no apparent reason.
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