Title: Rock-solid introduction to usability testing.
Product review: The author provides a supermarket of information from which you can choose your approach and method for performing usability testing. I had a little usability-testing experience when I bought this book. It quickly gave me some ways to streamline my process, plus some ways to shore up my process where it was weak. The most important thing this book gave me, however, was an understanding of when to use "quick and dirty" usability testing and when to perform a more thorough study.
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