Title: poor customer service on "lifetime" warranty
Product review: Had this shower head for a few years and it just broke. For the money and the "lifetime warranty" it should have lasted. Grohe only honors the warranty IF you still have the original receipt. Mine was installed by my builder with a new home construction so obviously no receipt for every fixture from the builder. Grohe would not stand behind warranty, poor customer service! I put several thousands into my custom shower with Grohe fixtures and no support from Grohe. I certainly hope none of the other shower heads go bad. Wont be replacing with Grohe again. Past experiences with Kohler were much better on warranty issues (with no receipt). Should have stayed with Kohler.
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