Title: Shermag customer support?
Product review: I purchased this chair as a Christmas gift for my wife and baby daughter. The night I put it together I noticed the strap was broken and called to get it replaced here we are still and no replacement from the company. They have told the store where we purchased it that it is not their responsibility to replace faulty chairs. The store is trying to work with us but this company is not working with us at all. I would have loved this chair if the cushion could only stay in place. If you are thinking about buying this chair I would advise you to buy one from a company other then Shermag, because if there is something wrong with the chair it is not their fault.
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