Title: Holiday Inn is the worst customer support
Product review: Holiday Inn express Amarillo West charged me $145 for a room which I didn't use. My wife called from the road late at night to check on room availability. Unfortunately she gave her Credit Card number to reserved the room and forgot to tell the representative that we had a dog. Big mistake, An hour later I went to check in and found that the dog was not allowed. I tried to cancel and was told the cancellation charge was the full room rate. The person at the desk was extremely rude and obnoxious and at that point I told him I would dispute it with my credit card company. He later told me we could have the dog in our room for $50 which would have made the room $195 for 6hours since it was 1:00AM and we would be leaving at 7:00AM I was so upset at that point I just left and found another room at a Best Western. I will never stay at a Holiday Inn again as long as I live.
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