Title: Now and Zen has the worst customer service Period !
Product review: All the negative reviews are correct. Now and Zen provides the worst experience I've had with customer service in over 5 years. What could have been an excellent product is really just junk. Yes they look nice but as alarm clocks they are horrible. But even if you are getting them for just looks if you ever have a problem with them, you will most likely end up with pure frustration. There staff and training is pathetic. Don't waste your breath and find another alternative for better waking.
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