Title: Service Nightmare's
Product review: I admit that there is a lot to like about the design of this grill. Based on design alone, the poor rating may not be fair. Unfortunately I am so angry at the non-existent service that they get a "one" rating. I'll keep it short by STRONGLY suggesting that you find out where the warranty service will come from before you buy a Weber product. My grill had problems after only two months. The service people were over 3 hours away and had NO interest whatsoever in coming to fix my grill. Phone calls, e-mails and even snail mail to the President of Weber failed to illicit ANY reponse. I couldn't be more dissapointed in Weber. I paid nearly $700 for this grill and can't get it repaired.
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