Title: HOPE you don't have a problem
Product review: if it were possible, I would give it zero stars. Auto configure DOES NOT WORK. Plan on it taking about 30 mminutes to self set up if you already have your pertinent info (VCI, VPI, and Encapsulation). I have to restart my computer and reflash modem every time my computer goes to sleep to make the modem work.Tech support is terrible. No one is ever there. Their hours are 9:00am - 9:00pm EST. I work 7am-7pm (CST) mon thru friday. I get home about 7:25 pm. That means if there is a problem, I have 35 minutes to try to get a hold of someone. If I am paying for the call (that's right it is NOT 1-800) and I paid good money for the product, My modem's company should not dictate when I have to get a hold of them. I have a family. I want to spend time with them. I should be able to deal with my modem on my time. I bought this modem 48 hours ago and plan on returning it. SOMEBODY IN INDIA IS BETTER THAN NOBODY.
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