Title: Non-Intuitive and Ultimately Defective
Product review: I purchased the Explorist 400 with Mapsend for wilderness travel. Getting the detailed maps set up were far from intuitive, taking several hours to figure it out, and I am computer literate. Once set up, it did function well for four days in backcountry, then the screen froze into tiny dots. I was able to reset it, but since then it cannot effectively pick up satellite signals -- it will find, maybe, one signal even if standing in a clearing. Either the antenna or some other electronic component is defective. A reload of software did nothing.I contacted Thales customer support, and my email was ignored, other than a form email telling me I would receive a response in 24 hours. Maybe the email went to the Bizarro universe, but I'm still waiting for my reply.Any piece of electronic gear can be defective, but the poor integration with detailed maps and a total zero for customer support earns this product ZERO STARS.Buy the Trex instead.
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