Title: Horrible Customer Support
Product review: Similar experience to many others here. Despite paying a lot of money for a physical product (not a download), including a unique serial number, every reinstall requires a new "registration number." US customer support always rolls into voicemail, and calls are never returned. I finally chose the menu choice for their server products and got a real person. He stayed on the phone until I was connected to John P. in customer support. He gave me the number I needed within 15 seconds. When I asked why calls were not returned, he said there were 5 technical support people and they had three promotions running. Not much I can do now, except vote with my wallet in the future.
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