Title: How did this happen?
Product review: I intended to buy 3 mugs, each of a different color.If the order page default for these mugs is Item 1, how did this happen?Note that this is not a comment on the quality of the mugs(solicited by Amazon) NOR is it a comment on the quality of your packing(also solicited by Amazon). This is a comment on the quality of your Ordering Process (solicitation Notably Absent).A modest proposal - Speedy Delivery as all who have grown up exposed to "Mr. Rogers neighborhood" know is a desirable attribute. However I suggest that you present a relatively uncluttered Order Review/Confirmation page exhibiting prominently (highlighting, reverse contrast blinking, etc.) the actual Selections (benefits) and the costs & cost total. This action will make clear that you have the customer's best interests in mind as well as your own.I will likely keep the extra mug,A loyal customer - Harryrotatun@yahoo.comTWIMC
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