Title: This book doesn't know what it is trying to say
Product review: This book as assigned as the text for a Knowledge Management course I am currently taking. There are many problems with this text. The level of detail goes from theoritical (i.e., explaining what is knowledge, differentiating between tacit and explicit knowledge, etc.) to suggesting how to dress when performing a knowledge capture interview! Seriously, does a textbook on knowledge management need to get into the details how how to dress for an interview with an expert?The other problem is that it states that expert systems have failed, but the KM systems that are discussed throughout the book appear to be just that - expert systems. I have read over half the text so far and I still don't get what they are really trying to tell me.Lukily, my professor has assigned other readings and I am getting much more from these other papers. I also started reading "The complete idiot's guide to KM" and found that it is more useable that this text.
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