Title: Customer Service is the pits!
Product review: I had the receiver for less than a year when the picture on the screen would go red. I took the receiver to a warranty service center in November 2007. It is March 21st and I just received a replacement (sent to the wrong address by Harmon Kardon). I have been 5 months without using my speakers.When it works it is great. But when it doesn't, forget it. When I tried to call customer service to follow up on the shipping of the replacement, I was hung up on and disconnected 5 times. After 2 hours, I finally gave up. The next day, I spoke to someone and they were unable to help.I would not recommend purchasing this or any Harmon Kardon product just because of their quality of service.
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