Title: terrible customer support
Product review: The trampoline was delivered in February in a damaged box with many parts missing. The users manual says to contact Variflex (Berlyn)directly instead of place of purchase, which we did. It took several weeks and several follow up calls before the replacements were finally sent. When we finally started to assemble the trampoline we found defective springs and mismatched support poles for the safety enclosure leading to round two of calls and delays. We've owned the trampoline for nearly three months now and are still unable to use it. Anyone who wants to actually use the equipment they purchase should avoid Variflex. We surely will.
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