Title: Niced features, bad customer service
Product review: I was familiar with their older product. I used a friends a few times and liked it, so I bought this. They changed the design in in doing so, have made it of a cheaper quality. The old design was a brushed aluminum with grips that were very useful. The new design is flat bar type aluminum that is painted.I put the level on my table saw top to calibate it. I noticed a gap under the level. The frame of the level was not flush. The reason is the end of the level had a small ridge on it causing the level not to sit flat.I called their customer service and they were friendly. However, I would have to pay shipping to return it, and then pay a shipping and hadling fee to have it returned to me. I would think they should pay for their error, not me.
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