Title: Short cups quickly; good customer service
Product review: I first received this coffee maker as a gift in December 2009. After approx. 5 months, it began short cupping. Called customer service and they were very helpful. Initially thought it was my lack of de-scaling that created the problem, but after receiving my second machine, I realize it is a manufacturer's problem. The second machine also began short cupping soon after I received it. Again, customer service came through and replaced the machine. Had my third machine for 7 months and it is short cupping again, even after I spent the extra $18 dollars for a filter, use only bottled water (their recommendation) and de-scale. Not sure what customer service will do this time, but I would not give this machine as a gift or recommend anyone purchase it.
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