Title: Customer service and device performance.
Product review: I registered this product which allowed me e-mail support. My e-mail address and password were not recognized when I requested assistance. I was to receive a new password by e-mail and that was never received. Problems that I had that remained unanswered even after a toll call to Creative's Tech Support. A message that I'm plugging in a high speed device into a low speed USB connection, even if I have USB 2. The device should be plug and play, but it caused my Windows XP computer to freeze up. I removed and reinstalled the software and the unit would turn on when connected to USB, but was not recognized when I tried to add songs to my playlist. The final blow was when I found even after completely removing the software, device, and drivers in add & remove programs, the program still opened. This is why I place my orders with Amazon, as I know they have a good return policy.
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