Title: Disappointing
Product review: Disappointing...The title of this book should be "Describing Trust" which it does very well. Other than to be in relationship and extend or give trust, I could not find any operational practices that I could take on to build trust or reduce my conditioned distrust, skepticism or prudence. Human beings interact on a day-to-day basis living and working together. It would have been helpful if the authors offered a way to discharge distrust and begin to lay a foundation of authentic trust in that context. This could have been written in a 20 page paper.
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