Title: One bad disk
Product review: The first 3 disks played fine (5 disks in the season). Disk 4 freezes at a particular spot. I tried two different players and found the same freeze location on both players.Talked to Amazon customer service. It was a horrible experience:-Could hear 2 or 3 other nearby conversations.-Agent did not speak clearly.-Had two or three 5-minute waits, on hold- At first she agreed to replace the item.-Then she said the 1-month return period had expired.-I explained that we do not watch a whole season in one month, and had just gotten to the bad disk.-She then offered me a $7.00 credit for the bad disk. I asked where I could buy a disk 4 for $7.00 (or at any price).-All she knew was that Amazon doesn't sell disk 4.I will buy my DVDs at Best Buy in the future.
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