Title: The software doesn't work and Trend Micro won't help
Product review: I purchased the product for use on a Windows NT machine. Installation was easy but after installing the product I was unable to launch the PC-cillin 2000 executable. This is the portion of the product used to define all the settings and for installing virus updates. The program will not execute and gives the message "Unable to launch the program with your privileges". I tried to run the program as NT Administrator and had the same experience. I contacted Trend Micro and only after 5 attempts to reach their support did I get any response. Needless to say, the response has been unacceptable and my call seems to have been forgotten since it has been months since I reported the problem. I no longer get any response to my messages querying the status of my problem. I am now de-installing the product never to purchase anything from Trend Micro again.
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