Title: Defective DVD drive? No famed customer support
Product review: Basic problem is I can't move files from old computer to the new GT5228. The GT5228 DVD drive reads all data CDs burned on the old machine as blank. Three calls to Gateway tech support have bordered on ridiculous. I'd be better off asking some teenager on the street. One said I'd be better off returning the machine and buying a Dell (she also said everything was a "third party" issue, so she couldn't help me). Another told me to not worry about the DVD drive and just buy a thumb drive. That's all well and good and might finally get me around the problem, but it doesn't fix the problem that my DVD drive can't write or read a disc for the purposes of transferring files. That's a basic notion. I dread what else might be wrong inside this machine.
Would you say this review depicts the product in a flattering or unflattering light?
