Title: Only useful if you're taking the class
Product review: This book is so high level and generic that is doesn't serve much of a purpose other than to get one thinking about how much information (knowledge) there is in an organization to capture. There are many references made throughout the book for the need for systems to capture institutional knowledge, but not one detail about actually applying a practical solution within an organization. Unless you're taking the writer's graduate class, save your money.
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