Title: The battery stinks, and the company won't back it up.
Product review: I took my vacuum out of the box, charged it for two nights, and then started using it. The battery worked all of five minutes before it ran out of juice. Thought it was a fluke, so I tried it again. Same result numerous times. So I wrote to customer service at Dyson alerting them that the product was clearly defective. Their response? They forwarded my e-mail to engineering. That's right, after paying a premium price for a premium product, the company's response was to alert the folks who created an inferior product that mine didn't work. Stay away from this particular model, but more importantly, stay away from Dyson. Poor quality from product to customer service.
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