Title: Bad software, awful tech support
Product review: Bought this product all excited that it was cheaper than Ipod. 3 days after purchase, the unit would not power up or respond to reset buttons. I returned it to Creative ASAP. They did not test it for any problems for 4 weeks, until I threatened to demand a refund. It was returned to me the next day mysteriously and seemed to work fine. Except now there was a major software problem. The tech support does not answer emails - sometimes they even bounce back to sender. The phone techs were unhelpful, recommending that I reinstall Windows, which was not the answer I was looking for.In all, it is a very nice looking product, and the sound quality seems pretty good, but the software is a real disaster, and the tech support is worse. I've switched to IPod, and I can't in good conscience recommend that anyone buy this product.
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