Title: Motorola L7 dead on arrive - horrible customer service
Product review: Terrible customer service - phone was dead on arrivalby anonymous - 02/08/2006, 04:59 PMPros: Would be a good phone if it worked. Unfortunately, I got a "white screen of death" on startup.Cons: Motorola Australia customer service really bad. I had to return a phone that was dead on arrival and it took 6 calls, complaints to a manager, and even compaints to the manager's manager before anything was done. On 3 occassions Motorola promised to call me back and never did. They tried passing me off to different internal divisons with different phone numbers who made me re-explain everything. Interestingly, their technicians acknowledged the phone was faulty but that didn't speed up the process any.I'll never buy another phone from Motorola again, I used to love the brand.
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