Title: Poor customer service
Product review: I recently replaced my Palm 105 with the new Palm Zire 21. While the features are more than adequate for organizational, non-web needs, my particular unit has not worked correctly since I bought it a couple of months ago. It wipes out all the data from time to time, making it useless. Palm's service has been deplorable. Even though the unit is clearly defective, and is still under manufacturer's warranty, Palm will not replace it free of charge - and has offered only to repair for a $39 handling fee (this for a unit that cost $99 to purchase!). What a foolish business decision on their part - they have lost my confidence and all future business.
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