Title: Customer Service
Product review: I purchased the 200 level transitand found it that performed to my expectations. Unfortunately, the telescope clamp assy broke,it is plastic, making fine vertical adjustments impossible. I called the customer service # on the manual, 800 432 9200 and got no answer, I then called the number in the transit case and got an answer. I requested the part, and asked that it be shipped over night. When it didn't arrive, I again called and after not being able to find my order, I was called back and told that it in fact had gone UPS surface. Berger CST agreed to ship another overnight, but not AM delivery, and it was the wrong size. I am now waiting to find out if the wrong parts were put in the bin for my transit. Terrible customer service would definitely keep me from buying another instrument from CST/Berger.
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