Title: DISAPPOINTED
Product review: VERY disappointed - felt like a bait and switch - but seems to be that Herman Miller now has a stripped down version of the Aeron.The one I got from you had no lumbar, no tilt features, no movable arms etc... shame. Disappointed - and this model is a shadow of the real Aeron. I'd love to exhange it with you if possible...If you can set up an exchange for the full featured chair - I'd be a raving fan.Cameron
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