Title: No what I would expect from Sony
Product review: I bought this computer in July of 2003. After three months, I finally tried the DVD player and found that it didn't function. I then discovered that it is built-in, so the entire laptop has to be replaced. The service center was less then helpful in providing well-thought out solutions.I have sought advice through a newsgroup at my company and it turns out that others have had the same problem with older models with similar poor results in terms of solutions.Now I see the reviews accompanying mine and must point out how unhappy I am with this product and Sony's ability to properly rectify the problem.
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