Title: A waste of time and money--steer clear of this one.
Product review: I make my living as a conflict management trainer and consequently make it my business to be familiar with books that I can recommend to my clients to help them deal more comfortably and effectively with conflict. This isn't one of them.Chock full of self-help nonsense, with liberal helpings of Tony-Robbins-style psychobabble, this book fails to provide readers with practical skills that are useful in real-life contexts. Looking for a good book to help you deal with conflict? Then skip this garbage and instead get yourself a copy of Douglas Stone's "Difficult Conversations: How to Discuss What Matters Most". Written by some wise and sensible folks from the Harvard Project on Negotiation in Cambridge, Massachusetts, this book will help you become better prepared and more at ease at addressing those difficult situations that all of us have found ourselves in but find challenging or scary to confront.
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