Title: The Gentle Art of Verbal Self-Defense
Product review: This remains the very best book ever written on the subject. I own several copies... all out on loan at the moment! Dr. Elgin explains how to handle verbal attacks (some of which you may not have recognized as attacks although they started an argument and/or made you feel rotten) in ways that put a stop to hostile language with no loss of face on either side. Looking for one-upmanship tips and snappy comebacks? You won't find them here. What you WILL find are eary to understand, step by step instructions that will stop verbal abuse and leave room for real (necessary, useful) communication.I think the first three books (The Gentle Art..., More on..., and The Last Word on...) are the cream of the crop, but any of her books on the subject will give you good information that you can put to use at once.
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