Title: Unreliable hardware
Product review: Initial setup & perfomance were excellent.However, the modem only worked for about 1 week (24 hours/day). The symptom was the missing green "cable" light, indicating that the cable signal was not reaching the modem. In troubleshooting, I went through the following hassles:- Visit from AT&T technician, who identified the problem down to the faulty modem. (will charge for the visit, if the problem is on your side.)- Modem switching fee, when you register your replacement modem. (This is in addition to the initial switching fee for putting the Best Data modem in service.)Given the difficulty in identifying hardware failures and subsequent hassles, I do not recommend this unreliable hardware.
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