Title: Bad toaster and worse customer service!
Product review: Back to Basics TEM4500 4-Slot Egg-and-Muffin ToasterGood concept and worked fine for ten months (thus,still under warranty)when it started toasting for only 15 seconds or so before the lever popped up. Called the company and was told I had to give them the model number and 'date code' from the bottom of the toaster so set off to do that. In spite of almost microscopic raised letters on a black matte background found the model number, but no date code. Told them I could email them the Amazon invoice to show date of shipment, but no. I have to ship them the toaster at my cost to prove it's in warranty. Even though it's quite pricey, it's by my standards a piece of junk, and I guess I don't want go through the return process to get a replacement that will just break down again anyway. CS Rep got quite snotty when I told her that, so if I could give her, the toaster, and the crumb-bum company zero stars, I would.
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