Title: Blum replacing defective batch - EXCELLENT SERVICE!
Product review: My cabinets were installed with these about 12 years ago and about 40% of these hinges have failed as described in other reviews. I contacted Blum USA +1 800 438 6788 (USA only) and they immediately offered to send replacements for the ones I currently have broken... and let me know to call if more fail. They said they had a bad run of those with a defective mechanism that caused the plastic part to crack - back around the time mine were installed. That has been fixed and the replacements should be fine. AWESOME CUSTOMER SERVICE!
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