Title: Great printer, until it needs service!
Product review: Terrible customer service! Printer failed during non-profit's annual appeal mailing job. Samsung refused to send a technician to the office or accept return; instead attempted to diagnose problem by phone to no avail. Sent user-changeable parts that did not solve problem. Customer service manager has not responded to my calls. Printer has been malfunctioning for more than ten days--still no fix in sight.Toner is way too expensive for me to consider buying another CLP-510N to replace the eighty pound paperweight in my office.
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