Title: Abysmal Tech Support -- Do Not Buy!!!
Product review: WORST customer service experience I have ever had in my life. Not only did installation of their supposed upgrade (to NSW 2005 from 2004) severely damage my operating system (MS-xp_pro), but Norton refused responsibility and tried to palm me off on Microsoft Fee-Based Tech Support. After countless hours on the phone with Microsoft, we identified the problem squarely at Norton. I then had to fight for 3 days with Norton Fee-based Customer Service even to get a troubleshooter on the phone, who then led me through a wild goose chase of useless fixes. (This after being lied to for three days about the reasons for the delays -- that they were supposedly researching my issue.) If you already made the mistake of dealing with this despicable company, demand your money back!
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