Title: Broken DVD Case- DVD is loose inside case!!!
Product review: The movie itself is wonderful, so please don't let my review stop you from buying The Polar Express movie. However, the inside of this DVD case was cracked. As a result, the actual DVD flops around inside the case. There is no way the inside got cracked without a mark on the outside of the case. Someone picked up this DVD, realized the DVD was loose on the inside, and they simply didn't care. I left a negative review with Amazon the day after we received the DVD, and I requested a new case or an exchange. They NEVER got back to me. The DVD will definitely be scratched and in a few months.
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