Title: Philips products good, but service terrible
Product review: I have had a Nino 320 for almost a year and it is a wonderful machine, I bought a 510 last week and loved it too, but the 320 started to randomly reboot right after I got the 510. It took Philips 3 days to get me an RMA # with me calling them twice a day. I overnighted it to them and they took 2 more days before they started to look at it, 3 days later, they still have it. All the while their customer service people give wildly contradictory stories about the repair process and its time frame. It seems that they are in a contest to dupe the most customers. I sent the 510 back. To compare, I had an HP Jornada with a software glitch, got an RMA from HP on the first call, sent it to them overnight that day. They fixed it the next day and overnighted it back. Philips has the absolute worst customer service department I have ever dealt with. Buyer beware!
Would you say this review depicts the product in a flattering or unflattering light?
