Title: Deffective product followed by VERY BAD customer service
Product review: Like many of the others, my machine also froze with a DVD still inside after only a couple of months use. When it would not reset, I was told to send it in to Thompson/RCA for repair or replacement. Not only would they not pay for the shipping, but they lost it! After two months of me calling them repeatedly, they reported that they could not repair it and would buy it back at a prorated price(not the full price I paid). So not only was I not going to be able to replace the product, I was also out the $30 it cost to ship it (not to mention two months wait time & countless hours of phone calls).
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