Title: Terrible customer service.
Product review: I never got a chance to try this phone in a functional mode. It was faulty out of the box; I understand that can happen to any product. I had a case# with Panasonic, called at least 4 times in 10 days before I requested a replacement. They said I had to pay shipping and insurance and they would either fix it or replace it with a refurbished unit. I insisted on a prepaid pickup label and a new phone and they told me to forget it. Thank goodness for Amazon, I was astounded by the attitude of Panasonic. A definite factor when I buy a 50" plasma in a couple months.
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