Title: SAMSUNG = bad customer service
Product review: TV died after 4 months. Covered under manufacturer's warranty but after 4 attempts to fix the TV I have now, Samsung finally agreed to give me a new TV. Its 2 months later since this whole process started and I still have no TV. Because they no longer make the 46 inch model that I have, I'm not guaranteed I will receive a new model. It will probably be refurbished. They had the nerve to offer me an upgrade for the newer model if I wanted to pay $350. This is by far the worst experience I have had with a customer service dept. Stay away from Samsung.
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