Title: Software and service are very poor
Product review: I just purchased the DVD Copy Plus from Fry's electronics and was misled to think that the process is a simply 1 - 2 - 3 but very far from that. I'm in the technical support business and I found it to be too complex to use. What it doesn't tell you is that each one of these 3 steps can consists of 17 steps within each step. Finally the process in each step could take up to 6 hours to process making the whole process of backing up your DVD up to 12 hours to reproduce. Like the last review, that user rated a 5 stars is because either he is a employee of 321Studio or a technical genius. You could get this type of software utilities for free and much easier to use for free on the Internet. Why pay ...for the useless software. I'm asking for a refund but they never reply to my email so I maybe out of $50.00.
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