Title: Great in concept; implausible in application
Product review: Ed Marshall takes off on the valuable insights of Deming and others, espousing that managers give more credence to and respect their staff. No one can argue with that. Unfortunately, the book goes overboard. While the concepts are indeed worthy, the book falls short in implementation. If you try to transform corporate culture a la Marshall, you'll spend all your time in committees and find it impossible to make the hard decisions that management alone must make. Having attempted to implement Marshall's doctrines, I found his approach unrealistic. This is great conceptual reading, but leave it on the bookshelf where it belongs. This book is a good example of the dictum: "those who can't teach."
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