Title: Rich Data, Powerful Implications!
Product review: This book speaks wonderfully to both practitioners and to scholars interested in Organizational Theory and Human Resources Management. Based upon eight years of in-depth field research, Gittell distills principles for sustaining organizational performance in a competitive environment. The conclusions she draws are important for those in leadership positions in the airline industry and beyond -- in service businesses more generally. Gittell's ability to clearly describe her research while at the same time provide useful, tractable solutions for managers is impressive. Relational coordination, the central thesis of this book is thoughtfully laid out in a manner that is anything but obvious. Anything but "soft." Gittell makes the convincing case that relational coordination is smart business. Read and learn!
Would you say this review depicts the product in a flattering or unflattering light?
