Title: Frustrating Purchase
Product review: Let me start by saying I don't hate the item but having to try and get a replacement cap for one that arrived broken was a nightmare. Amazon offered to take it back and replace it but it was to close to Christmas and it was a gift. I had pre-filled the spice jars to give as a gift. I asked Amazon if they would assist in contacting the manufacturer for a replacement part. They said they could not but said the manufacturers are expected to deal with such issues if they sell thru Amazon by agreement. When I contacted the manufacturer J.K. Adams directly they asked me to pay for the broken cap on a newly purchased very expensive 48 jar spice carousel. I would have expected them to take a cap off one of their bottles, put it in a bubble pack and send it on it's way. Guess not!
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