Title: Poor packing
Product review: The first item arrived completely damaged. The UPS guy assured me that everything inside was metal and it survived the journey - despite the package appearance. After hauling it down to my basement, I took it out to assemble - and as other reviwers noted - the plastic around the flywheel was broken. Ordered a replacement - that was very quickly dispatched by Amazon via Fedex. This time, the packaging seemed to be intact, but the same plastic piece was broken. The manufacturer needs to do a better job protecting the plastic part..The packing material around the metal parts seems to be fine, if not overdone...Had to haul both bikes up a floor, to my garage so that UPS can pick it up to be returned - giving me a back-ache. Completely disappointed with the experience. All I am gonna do now is wait for a refund....Update - 01/31/2009 - Received my refund..Thanks Amazon.!
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