Title: Poor/no customer service / response
Product review: The product itself works well. However, we wanted to sign up for the online service in which we could send photos to the frame via email. When we went to the website to do this, the site told us that our frame had already been registered by someone (even though it was brand-new from Amazon). Over the past month we have been repeatedly trying to contact the customer service reps over email and phone and have never gotten through to anyone, nor received a response from anyone. Seems like a good product, but they really seem to have no idea how to run a business or how to respond to customers.If anyone from Momento actually reads this posting please contact me so that we can resolve this issue. Thanks.
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