Title: Terrible Customer Service, Support and Design
Product review: Have had one week and it just stopped running. Recharged the battery and the bike still will not run. Called customer service and they will not do anything without sending them a copy of the receipt. Had to get Grandma to find the receipt and send to us. Tried to return the bike but Toy-R-Us will not take it and Toy Quest will not refund money. Must do all repairs and troubleshooting yourself. Once you find what you think is the problem, Toy Quest will send you the part and you pay the shipping. Currently still waiting on part to arrive, which I will install and hopefully it fixes the problem.
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