Title: Unbelievably poor customer service
Product review: The company I work for bought several of these machines, along with a "next day on-site service" plan. I was happy with mine until the fan started making this horrible noise. Then the machine started shutting down spontaneously (system board got too hot, I think). I called Toshiba for the next day service we had paid for. To make a long story short, it's been two weeks, the fan has been on back order, and my repair date has been pushed back five times. It's still not fixed, and they keep stringing me along, "I'm sorry, the fan is on back order, it will be here in a couple of days." Do yourself a favor, buy from a company that cares about its customers (not Toshiba).
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