Title: Defective product
Product review: Buyers beware... be prepared to constantly check your floors for water damage, and realize that the product and warranty are NOT as advertised.Eight month ago I purchased the cool bed III and recently the corners began leaking. I contacted the manufacturer and was told the defect was covered and that "You can purchase a new one first and can go through any of our retailers. The Cool Bed III has a 2 year warranty so we have time."I did exactly as instructed, including paying to have the defective mat shipped back to K&H; only to be told that they will not refund the purchase price of the original or the replacement bed. They also informed me that I was welcome to take them to small claims court but I would lose because I never paid them directly as they are not a retail establishment. Nice loophole.So if you purchase a defective bed, be prepared to buy another keeping your fingers crossed in hopes that the new one won't leak.
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