Title: B
Product review: As the VP of Internal Consulting at a mid-sized financial service company, I purchased this book thinking that it might be useful in facilitating operational improvement.As I read it, I kept waiting for some big insight. By the time I finished it (an hour or so later) I felt ripped off. I couldn't believe that a book with so little to say could actually get published. The situations are facile, the solutions are incredibly obvious, the characters are lazily drawn, and the details associated with solicting employee imput (the main part of the book) are glossed over.The whole book is manipulative; a shallow attempt to sell multiple copies and training services.
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