Title: Had much higher expectations. No longer a Dyson fan.
Product review: Purchased the handheld because I believed in the brand. That's not the case anymore. I think I've used it a total of 25x since I bought it. Works for 3-5 seconds at a time because the battery no longer holds a charge. Called 800 number. Warranty expired - and what makes it more infuriating is that I was gone on active duty for most of the warranty period. Only solution the representative could offer, after insisting I pay to change out the charger first, is sending me a new battery for $79 plus shipping. Why would I bother replacing the battery when it would cost me more than half of what I paid for the unit to begin with? Very disappointed in Dyson.
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