Title: Be very careful with Virgin.
Product review: I've had Virgin Mobile for about a year. I used the top up feature where I could top up from my phone and it would bill to my credit card. One day I was checking my credit card statement and found many duplicate charges from Virgin. When I called customer service the first rep told me that when I would attempt to top up and the transaction didn't work (which was about half the time)I had still been billed. He said he'd figure it out and get back to me. After 10 days I called again, got a different rep, went through all the bills for the last year and he told me that the "broken transactions" the first rep told me about had never happened on my account. When I asked for copies of the transactions he told me it would cost $[...] to see my past bills. I'm switching to another vendor this week.
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