Title: Poor Reliability and Warranty
Product review: I have a [...] Sony DVD player. Sony claims a 1 year part/90 day labor warranty. First, the machine simply stopped working after 5 months. Second, to send it in for warranty repair, Sony wants [...] for labor, upfront, plus I have to pay for the cost to ship the item. They don't assess the problem and then give you an estimate, permitting you to decide whether or not you want to go through with a repair. Third, when I noted that the cost to repair closely approaches the cost of a new machine, their customer service representative told me I should have purchased the extended warranty.My suggestion is, buy a more reliable product, not a Sony. Check out what the warranty, when you purchase. Select a product with 1 year parts and labor. Otherwise, find out what the manufacturer charges for warranty service.Sony will probably charge more for labor for a more complex, more expensive machine. Watch out for deceptive warranty policies.
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