Title: Poor Support
Product review: While the concept of the Onyx Satellite is a step forward in terms of portability in a good system with excellent preamps, the customer support that Mackie provide is almost non-existant. Have Vista? Forget this interface, Mackie seem to have stated on the support forums both that they're working on a driver and that they aren't going to make a driver, which fills me with little hope that one is on the horizon any time soon. No 64-bit support either. I could not even get it to install on my 64-bit Vista machine. The forums are the only easily accessible support mechanism, their website unsubtly states that their phone support won't be much of a help.Great hardware, but great hardware isn't of much use when you can't use it, and especially when once it doesn't work there's not really anywhere to go for real help from the manufacturers. Took it back to the shop and got an Edirol, which are one of only a few manufacturers with 64-bit Vista support.
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