Title: Total Leadership Quality
Product review: Communication in leadership includes awareness of the receiver. "For high performance, leaders mak it easy to revceive their messages." (p 74) Leaders listenm, seek opinions, encourage and compormise. The key is to energize and develop people. It's energy. The book has many useful management tools (surveys, inventory, analysis) for the information age leader. From the book, a leader could design, implement and analyze a training plan. The book is a cookbook. Eric J. Lindblom PhD Harvard
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