Title: Terrible Product - Poor Ronco Customer Service
Product review: This dehydrator was the second one purchased through Amazon. The first one had 4 out of 5 trays that melted. Calls to Ronco were a run around. I was asked to submit photos of the damage, which I did - no response from Ronco. After 5 calls to Ronco's customer service, they finally told me that I could "replace" the trays but I had to purchase them. I was not about to do that as I felt the product was defective and should be replaced by Ronco.I turned to Amazon, explained the situation and Amazon graciously replaced the product, paid s&h; back to Amazon and I thought I had gotten rid of a bum dehydrator. Wrong!!!! The replacement melted with the first use. I returned it to Amazon and was issued a credit. Do NOT purchase this product - it is a potential fire hazard and the customer service at Ronco stinks!I will purchase another dehydrator from Amazon but it will not be Ronco's.
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