Title: The problem is in the shipping
Product review: This product looks great. I ordered it, and it arrived crushed. I returned it with this explanation, but the replacement item was similarly crushed. I have tried working with customer service and emailing the shipping people to explain that the problem is the box they are using for shipping is too shallow for the item. I'm most frustrated that they haven't communicated very well. One person told me the item would be removed from the website while the problem was being addressed and then it would reappear and that's how I would know that the issue had been resolved. That doesn't sound like adequeate customer service to me. I still want this item but I am going to shop elsewhere, and perhaps look for something different.
Would you say this review depicts the product in a flattering or unflattering light?
