Title: Smoker works, customer service doesn't
Product review: The smoker works, but beware of their customer service. I ordered a new heat element for my smoker and after requesting and paying for 2nd day FedEx, they shipped USPS and it took a week to get the element. In addition to the cost of extra shipping I lost two briskets that I purchased prior to finding out the heat element failed. When I called SmokinTex to in inquire of the issue, the response I got was sorry, but nothing we can do.My next smoker will be a CookShack, they have excellent customer service and want to keep their customers. SmokinTex just wants to sell you another smoker.
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