Title: Works well, LCD died, but customer service is awesome
Product review: I bought mine just under 4 months ago. It works great, and looks spiffy. Unfortunately the LCD went stupid last week - still on, but an unreadable garbled screen. I contacted Tripp Lite via e-mail with the serial number and within 24 hours they had a replacement shipped out to me. The best part was that they said "no need to return the old one - please just recycle the battery".So while I would normally be tweaked that the LCD only lasted 4 months, I'm thrilled that I will now have a perfectly good spare (albeit with a bad screen) for no extra cost.
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