Title: MOST POWERFUL BOOK ON TQM
Product review: This book is the most excellent book I have ever read in TQM. The book's foreword is written by Quality Guru Armand V. Feigenbaum. Also, this book is highly praised by all quality gurus including Philip B. Crosby, Genichi Taguchi, and J.D. Power III.The authors explained how an effective quality systems to be implemented in any size of organization. This book is for any types of industry, not only for automotive. Every case study featured in the book is also reviewed bythe renowned faculty from HARVARD BUSINESS SCHOOL and MIT's SLOAN MANAGEMENT SCHOOL.I highly recommend this book without any reservation.
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