Title: very poor quality - 2 different units shipped with the exact same flaw
Product review: Hate to be the bearer of bad news: and before you ask, yes I did contact the company before I sent the 2nd (replacement for the first defective unit) back. When a clock reads Noon, both hands should be pointing at the 12 mark. Both of these clocks exhibited the same problem; when the hour hand is on the 12 mark, the minute hand trails 23 minutes behind (the other clock was 21 minutes). This is after meticulously following the setup instructions, as well as troubleshooting and attempting alternate methods to set the time. I had previously purchased the 20" clock, and it was fine, although the first one shipped with a hand having fallen off and some random bar of metal inside the face. So I would caution people considering this clock about the build quality. 3 of 4 clocks I tried had serious flaws (2 for the 16" and 1 for the 20")
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