Title: Nice machine, faulty subscriber service
Product review: My 79-year old mother purchased this internet appliance, and was at first delighted with its small size and flat-panel monitor. The trouble began the first day when we signed up for the required Microsoft Network service. We could send email, but could not receive it. We called the tech desk, and they said they could fix the problem. Nothing happened. We called again two days later, then called again. A month has now passed. We have made more than 20 telephone calls to MSN technical support. The first-level support always says the problem is in an MSN router, and they "escalate" the problem to a second-level technician. The second-level has not or will not cure the problem, nor have they contacted us. There are no other numbers we can call, and no one else to contact. We are at a dead end. We are now going to ship the machine back and cancel the service. I have never--not once in my life--experienced such frustrating and poor service.
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