Title: Jammed right out of the packaging
Product review: In the course of setting the combination, the cheap plastic button on the lock jammed, permanently locking the lock. I should have shipped it back to Amazon immediately, but I delayed getting around to it for 4 months (because boxing it back up and returning to the post office is a hassle for me). So I ate the cost of the lock plus shipping. Grr. The packaging says "Lifetime Guarantee" but don't delay in returning it if you have any problems. My advice: buy it at a store so exchanging it is easier.
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