Title: A must know for any Concierge
Product review: This book is not only excellent for concierges but hotel clerks or anyone who is in public service. I find it strange that the first two reviews complained that it did not help them because it did not deal with starting a concierge buisness. What you need to realize is that the buisness is all about customer service. The fact you never say no you find other solutions. You must be tackful and know your stuff. This is what Holly teaches you. I was lucky enough to meet Holly when she came down to Atlanta before the olympics to talk to the Concierge society about our upcomming challenges. This is a lady who knows what customer service is and you can learn alot from her experiences.
Would you say this review depicts the product in a flattering or unflattering light?
