Title: If it's defective...
Product review: ...don't expect Omron to act respectably. Mine stopped counting steps after three weeks of use. To get a replacement, you must call for a return authorization and address (this info is not in the manual), and then you learn that they demand $5 for 'shipping and handling' this 1 ounce item, which is on top of your cost to return it. At least in my case they first try to induce you to buy a new battery, telling you that it only comes with a 'trial battery,' although the manual again says no such thing and this web page says the battery should last a year. All in all, this company is sleazy, so you'd better hope that your item doesn't fail.
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