Title: Welcome to a Customer Service Nightmare
Product review: If you value customer service and the ability to easily return defective or mistakenly shipped items you do not want to deal with Grizzly. I have been a Grizzly customer for almost ten years and most of the time things go okay. The equipment is decent quality for a good price.When things don't go okay you are up a creek. You are now in the world where the customer takes all responsibility and returns can take months to complete correctly. For me this is a huge deal. I have a policy not to deal with companies that infuriate me. I am a pretty mellow, fair minded person. When dealing with a company makes me want to pound my fist against the table I stop dealing with them. Grizzly is one of these.
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