Title: Battery dies + Poor Customer Service from V-Tech
Product review: We thought this was a great 2-line phone which worked really well until the handset stopped working completely. Customer service is very frustrating at v-tech. In order to replace the defective phone they first said it would take 30 days to send out a replacement phone. Then they said they would send me out the replacement first, but I'd have to give them a credit card number to guarantee I'd send the replacement phone back. What kind of company does that?Also they asked me to take down all kinds of reference numbers and address info for them, and asked that I include all of the information about my call to customer service in the box with the phone. (Why bother calling customer service in the first place?) Wouldn't it be better to have a standard form to email customers with all of this info? It seems very antiquated and not at all focused on customer satisfaction.
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