Title: terrible customer serice
Product review: BEWARE: FANCY PACKAGE, POOR DESIGN, "SCREW U" CUSTOMER SERVICE WHEN DEVICE FAILS.don't buy this device, because the "1 year warranty" is carefuly designed to discourage actually providing a working device to the customer who has paid for the device.no response to the emails I sent for 2 weeks. phone service requires over a week to actually get another device, as well as a credit card charge before shipping.most honest companies that try to provide value will replace an under- warranty device that does not work. the apparent Aliph strategy of delay and charging diminishes the "value" of the product.agree with the numerous other posts that state customer service is very poor. you are better off not dealing with this company with bad attitude
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