Title: Keurig Warranty is Only 1 Year
Product review: I called Keurig Customer Service today and they informed me that they have a "strict" 1-year return policy. I am not comfortable with spending $160/year on new coffee machines. I have had my unit for about a year and unfortunately have been battling with it the last few months following their instructions thinking I simply needed to "de-scale". It didn't work. I did not use this machine very often (about 1 time per week). I spoke to Julie first, then Carrie and was told that Gail Pregiosi (the escalation manager) would call me, but that never happened. I am very disappointed.
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