Title: Great Preview, Epic Fail for Customer Service
Product review: I, like many other subscribers, got charged $1.89 (plus tax) for this sixty-second preview. (Previews in the past have been free.)Wait a couple days, see if Amazon recognizes their error. They don't.Email customer service, telling them that I'm not really interested in spending $2 for a sixty-second preview. Please refund my money, they can have the preview back if they want it.Get a return email, they'll refund my money and take back the license for the preview. (Not classy, but I did ask for it.)EXCEPT: They didn't take the license away from the preview, they took it back from the full episode. So now I've still spent $1.89 (plus tax) for a 60-second preview AND I need to re-buy the full episode at non-subscriber rates. (Okay, it's a whole ten cents in difference, but still...)Still waiting to see how they handle the second complaint.The sixty-second preview was fun. Just not worth two dollars.
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