Title: Finally someone who really 'gets it'
Product review: A second book by author Harvey Thompson that shows his mastery of the real meaning of customer value and loyalty. This book is clearly targeted to CEO's and other executives who want to learn more about how to get and keep customers/clients - not someone who thinks they are currently a master of the subject.Harvey balances his real world expertise and examples with an easy to understand approach for how to relate to your customers/clients. Simply one of the best books I have read on the subject. I highly recommend this book for anyone wanting to learn more about how to develop and maintain a valuable relationship with your customers/clients.
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