Title: Talks a lot says very little.
Product review: This book's contents could be summarized in one page. There is no plan articulated on how to build trust. The authors rehash over and over themes of how destructive distrust and blind trust are. The principal of this book is developing authentic trust but there are no directions on how to do so. This book is great for developing your vocabulary or learning how to b.s. like the pros.
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