Title: Rapid Exchange Program - ANYTHING BUT
Product review: This washer failed the first time I used it. The instructions say to limit use to 20-30 minutes at a time. After less than 1 hour cleaning the driveway and fence, the unit just shut down. Called Karcher, cut and returned the power cord on 2/14/11 and as of 4/20/11, still have not received a replacement unit. Called Karcher CS in mid-March, they claimed that the warehouse had just received my return (after 30+ days), and said the replacement should be sent out within a few days, that was a month ago. The 7 - 10 days Karcher claims to process returns is pure BS. When the replacement dies, will NEVER buy a Karcher unit again. So much for German engineering. This washer and their CS is TOTAL CRAP.
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