Title: Terrible Customer Service
Product review: I can't say whether this is a good product or not...I can't get it to work. Turns out its software won't work on Windows NT. They don't talk much about this up front; they only bury it in the fine print. While this might not matter to Win 95/98 users, the real concern here is customer service. When I contacted their CS, they first promised me NT compatability by "the end of November." No deal. Now they make no promises whatsoever, and don't seem to care if or when they ever will have NT software. Messages from their CS dept. come back terse, uninformative and not remotely helpful. And worst of all, in this day and age, there seems to be no activity on their website...no updates, no refreshments... just static. This company is not ready for prime time.
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