Title: Something has gone terribly wrong...
Product review: I have two of these headsets for two offices.The first was purchased a few years ago and works great. The sound is clear, volume is good and even between TX/RX, and the mic boom is flexible and bendable rubber.The second one purchased is the one I'm reviewing here. The materials and quality are very different than from the first one I purchased. The earpiece sound is quiet yet the mic is extremely loud. While speaking with someone, I sound twice as loud as they do and you can hear the mic reaching it's limit and clipping. The mic boom is also hard, sharply curved, and totally nonadjustable. This means the mic is a fraction of an inch from my cheek and often bumps my cheek while moving around. If the mic boom were longer or straighter, this wouldn't be a problem. But the way it's designed and curved, it pokes right into the side of my cheek.
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