Title: Terrible Customer Service
Product review: The magazine is fine, it is basically an advertisement for Canadian retailers however it does give some fashion tips and trends. The problem with Lou Lou Magazine is the Customer Service -- it is terrible. If you receive a damaged issue or do not receive an issue at all, you have to send an email to Customer Service. After sending six emails to so-called Customer Service, my issue was never resolved. Basically they send a canned email stating they are sorry for your inconvenience and we are investigating but my problem was never resolved. I had to keep following up and dealt with the same two individuals in Customer Service who did not have the ability and/or authority to resolve the matter. It was completely frustrating and with service like this it is no wonder the publishing world of magazines is in such dire straights.
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