Title: Seddon on Systems Theory
Product review: ISO 9000 is only one of the many standards overseen by the International Organization for Standardization (ISO), but as the standard for the evaluation of quality management systems, it is being applied today for everything from peanut butter to education. As a Brit, Seddon has witnessed the evolution from the British Standard 5750 to the current ISO 9000 standard and sees beyond the wrapper to the heart of the theory behind the standard. He applies reason and logic with a plethora of examples of how command and control has not always been the best way.
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