Title: difficult to work with
Product review: I never received this item. After contacting the company they sent a replacement and I thought I was all set. I received another EMail later that I was going to be charged if I didn't return the first item. I Emailed the company again to explain that I never received it. They apologized and said they would take care of it. I received another EMail a few weeks later stating the same thing. Again, they said they would take care of it. A month later I get yet another EMail they have charged my credit card. How many times can I explain this? I didn't get it.
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