Title: Brilliant and engaging, a "field guide" for Change Agents!
Product review: Smith's outstanding book is based on his considerable experience as a "change agent" and innovator. It is a "how to" book for people, corporations or organizations who are facing challenges they don't know how to deal with. It is a book about RESULTS. More specifically it is a book about how to achieve "DIFFfERENT" results (three "f's" intended). If you need to get difFferent results (presumably BETTER results) and you don't know how to achieve those results given the resources available to you, READ THIS BOOK! Once you read the book you must start doing things diffFerently. Because, if you keep doing what you have always done, you will continue to "get" what you always got. If your goal is diffFerent results...READ THIS BOOK. Mandatory addition for any "change agent" or "change sponsor's" library.
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