Title: UPDATE: It gets worse
Product review: After countless hours of trying to make this useless product work, Netgear offered to replace it - if I gave them my credit card number, which they claimed would not be charged unless I failed to send back the defective router. Given the gross incompetence of their customer service, I'd rather eat the loss than risk them having my CC number on file. Their attitude was extremely condescending - like they were doing me a great favor by waving the shipping charges for the replacement. Speaking to a supervisor didn't help either - she had an even snootier attitude than the rep. Do yourself a favor - if after all this you still buy a Netgear product, and it doesn't work, bring it back for a refund immediately - trying to get these Netgear idiots to understand customer service or support is like trying to get good sushi at Mcdonalds - impossible. I paid dearly for trying to make the router work, instead of just getting a refund while I could. Don't make the same mistake.
Would you say this review depicts the product in a flattering or unflattering light?
