Title: Never worked...
Product review: As other reviewers have said, the software setup requires a little more than simply knowing the model number of the devices that one wants to control with the device. After spending a good deal of time installing the latest software and setting up the remote, there were a couple of issues with the remote. Some of the "activities" that I had set up were not working as programmed in the software. The "help" button located on the remote itself was practically useless as it asked the same question over and over without any changes to the activity. Finally, the remote would frequently "freeze" leaving no option but to remove the batteries to "reboot" the remote. After calling tech support and having the person that I talked to get confused over "component" and "device", I decided to pack it up and send it back to Amazon. Great concept, bad execution.
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