Title: Takes the Reader Down a Slippery Slope
Product review: Under the guise of promoting "civil" dialogue, Etzioni takes the reader down a slippery slope whereby "community standards" are allowed to eclipse the rights of individuals.This is particularly scary if you are a member, as I am, of a minority. When individual rights are abrogated, then those of us in the minority are subject to "The Tyranny of the Majority" (as the much-reviled Lani Guinier appropriately titled her book). Etzioni doesn't give enough thought to the protections necessary for those who espouse unpopular beliefs or belong to minority groups.A far better book is Deborah Tannen's "The Argument Culture" which replaces coercion with dialogue.
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