Title: Very disappointed
Product review: I received the bed tonight for my old dog who has been sleeping outside to keep herself cool. Couldn't wait for the bed. It arrived in pieces. Either Amazon or K&H apparently tried to ship it without putting it in another box. The manufacturer's box was first used, everything got damaged then the ripped up damaged contents were put into another box and sent to me. The bed smelled, had grease stains all over. The instructions were torn up. A call to customer service netted nothing. Now 2 days before Christmas I have to bundle all of the garbage Amazon sent me, bring it to a UPS center then wait for Amazon to receive the package and up to another 2 weeks to process, the rep told me before I'll be issued a refund. I can't comment on the bed itself, other than the bad odor that accompanied it since it arrived damaged but do yourself a favor and don't order it through Amazon. Customer Service was useless.
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