Title: Ill-trained tech support.
Product review: You better not rely on Linksys tech support for any expert knowledge and help.They follow certain standard scripts and if things get a bit complex they are essentially lost. And so are you.They'll make you work with their "reset and re-flash" routine wasting your time, when problems lie elsewhere.I bought two units but when one acted strangely and then failed a lot of wasted time was spent on the phone doing irrelevant things and often getting wrong information.When the units work it was great. Buy the units if you are confident that your prayers will be answered that you'll never encounter a defective unit. Or if you enjoy spending a lot of time on the phone with ill-trained technicians.
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