Title: Worst Customer Service
Product review: I had to order this book twice. I kept requesting the Hardcover version and they kept sending me the soft cover one; and everytime I had to return the book I had to pay shipping charges and AMAZON pays only cents of the charges. I had used a gift certificate to buy the item and they only returned the money I had paid and not the gift certificate. I guess this is the last time I buy at AMAZON. POOR service.
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