Title: Not What it's Cracked Up to Be
Product review: "Cracked" is the correct word here. I've purchase two of these mugs. The first arrived in an undamaged box cracked badly from the rim down past the handle. When I went to send it back I was hoping for an exchange - nope - that wasn't an option (I'm guessing because the package wasn't damaged), so I ordered another one. The second mug arrived in an undamaged box with exactly the same issue, only this time the crack was slightly more fine.I won't be buying another one. Either the stock needs to be inspected much more closely or they need to bump up the amount of packing materials they use - I don't know when the breakage is occurring, but it it's happening before I get it.Very disappointed.
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