Title: Generator lasted 3 hours -
Product review: The brand new generator, purchased for emergency power loss, ran for three hours then crashed. I had a shop take it apart. A bearing in the generator self destructed, with the ball bearings getting into the windings and destroying the generator. Customer service at Alton was finally reached after 20 calls over a month . Julie at Customer Service at Alton would not return calls. I finally gave up on getting help. Apparently Alton do not have parts for this China import. Customer service at Alton or any other department rarely answers their phone. I wrote Alton emails but never received a reply. My generator has to be thrown away. I will never deal with this company again.
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