Title: Great Idea Poor Execution
Product review: Well the idea was great but Ceiva service hasn't caught up to the product. I bought 2 frames for my parents over the holidays. I spent over [price] on the frames and annual service thru Ceiva and have not got the frames operational. We checked the website and it was down. We called the 1-800 and spent over 8 hours on hold and never spoke to a single rep. I am trying to get my money back for the service and haven't been able to reach any one. I am in the process of filing a claim with the BBB and the Ca. Attorney General's office.If you are drawn to this technology, stay away from Cevia and look for frames that allow you to update directly into the frame.
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