Title: The WORST customer service ever
Product review: We purchased this item (one similar) to this last Christmas. Shortly after the first use, we were unable to watch the recordings on a tv screen. After being transfered to numerous people at Sakar customer service, we were told the problem was with the AV cable and they would "happily" send us a new one.It has now been 7 months, 7 phonecalls, and 7 more promises that they would send a new cable, and they still have not followed through. I have talked to several managers, but when I call back to speak to that particular manager they are somehow never "available". I think they have a phantom employee named Andrew and he is the scapegoat for any troubles. When you call to speak to him, he doesn't exist . . . yet he was the manager that made all of the promises.I would NEVER buy anything from this company ever again. The camera itself was okay, but if you encounter any kind of warranty issue, dealing with this company is a nightmare!!!!BUYER BEWARE.
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