Title: One of the most PRACTICAL business communication books
Product review: This is not a large book, but it is certainly one of the most practical you will find concerning one-on-one business (or personal!) communications. I'm familiar with Dr. James Wetherbe's other work, and I have found him to be extremely perceptive about all that he writes about. (By the way, another top-notch book on one-on-one communication is "How to Talk So Kids Will Listen & Listen So Kids Will Talk" by Faber and Mazlish, which is (really) about much more than communicating with kids.)
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