Title: The handheld is terrible - stopped working after 1 year
Product review: I owned this for about a year when it stopped working. I had to continually depress the power button to get it to operate. Dyson customer service acted like it was all my fault and I was not operating it correctly, even telling me that they had no idea what I was talking about the way I explained my problem. They had me take it all apart, wash and clean everything, put it back together and call back. Then they told me they still couldn't help me. Of course, the one item I can't find my receipt for is this - it was a gift. It's not like any one else makes a vacuum remotely like this. I love my Dyson upright but will never try another cordless. I hope I don't ever need customer service on the upright.
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