Title: Great brewer. Awesome Customer Service.
Product review: I bought this brewer in June 2011. It started putting water back into the reservoir in November 2011. As another reviewer mentioned, I went through the entire needle cleaning process. The brewer worked great for one month and then the issue returned. I called customer service today, 12/29/11, and they are sending me a free replacement with its own 1-year warranty.We are heavy users of approximately 5-6 K-cups a day. While the lifespan of this brewer cannot come anywhere close to comparing to a traditional coffeemaker, the willingness for customer service to work with you on any possible problems makes the Keurig worth its cost in my opinion.
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