Title: Good stroller, bad company service
Product review: On my first use, the stroller restraining strap stitching started to unravel. This curtailed the use of the back portion of the stroller during the remainder of the trip (safety issue). So, I proceeded to called the company about the possible exchange of the stroller. The warranty on the back of the instructions says "satisfaction guaranteed". Apparently this is a small time operation because the same person handles all the customer service inquiries. The person is insistent on having everything repaired regardless what the warranty says. They don't care who repairs the stroller stitching. They referred me to a shoe repair shop they never dealt with before. Apparently satisfaction guaranteed means repair at all costs even when you get a stroller with poor workmanship. It says something about the company. I would never buy a Joovy. Imagine what kind of service you get once you are out of warranty. Beware.
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