Title: Very Poor Customer Service
Product review: We purchased the Ceiva digital receiver last Christmas (2002) as a present for my parents. At the request of Ceiva's customer service department, we tried several different processes to get the frame operational. To date, the product has never worked (including a replacement). Actually, it worked 4 days out of 1 full year.We were appalled when Ceiva declined to give us a refund because "it was too late". We originally requested a refund in January 2003.This is a "buyers beware" company to deal with. They cater to deceptive business practices. You might think twice before dealing with them.
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