Title: Moronic customer support
Product review: I returned this router one week after purchase. After experiencing some set-up difficulties, I spent (literally) hours on the phone to absolutely clueless customer service reps, who tried to blame the fault on everything but the router. Most of them were clearly reading from a manual and had no idea about basic software issues.I returned and exchanged for the equivalent Linksys model, which also gave me a set-up problem (related to the previous mess Netgear had made of the system). I phoned customer service, and found them very knowledgeable and competent - a very stark contrast to the buffoons at Netgear. Bingo, they fixed the problem right away!Bottom line, the Netgear router has an easy set-up and good range, but if you ever need to phone customer service, you are in for a nasty surprise.
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