Title: Non-existant phone support
Product review: I couldn't get this thing to work either as a router or an access point with any degree of success. It couldn't connect up to my cable modem, so I plugged it into my SMC 7004VBR and tried to use it as an access point, that didn't work too well. The documentation that comes with this product is minimal, and in order to capitalize on the warranty you must call customer service.The fact that their customer service is not a toll-free call is slightly annoying. The experience of waiting on hold for literally thirty minutes at a time, three times in a row, without ever speaking to a person is one way to ensure that I never buy a US Robotics product again.
Would you say this review depicts the product in a flattering or unflattering light?
