Title: modest saw, mediocre price and poor customer service
Product review: Recieved saw and upon assembly found that the riser block kit was missing the guide tube, rendering the saw unusable for my purposes. So far I've made 3 calls to Grizzly customer support, spoken with 5 different people and have yet to recieve any commitment from Grizzly on either sending me the missing part, or returning the unit as defective. The technician who said he would call me back never did, nor did the customer service rep who made the same promise. The one manager that I've spoken to suggested that my only recourse was to write an email to customer service, which has gone unanswered. My pre-purchase research had lead me to expect *much* better customer service than this, perhaps their standards have fallen.
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