Title: Practical, common sense approach
Product review: This is one of the most useful books I have ever 'used'. It is not simply a book one reads, its a doing book. Especially useful is the simple explanation of Carl Jung's theory of projection. I first studied this book during a Conflict Resolution Training course well over a decade ago yet, the information is equally, if not more, relevant today as it was then. Highly recommend this book.
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