Title: Rubbermaid customer service is lacking
Product review: I purchased this basket in the titanium style a little bit ago on clearance at a store. I installed the closet system for my coat closet. I loved the product and decided to install the same system in my closets upstairs. I saved this basket for the upstairs. Fast forward to just a couple of weeks ago when I finally buy and install upstairs and go to install my basket. It was broken. Silly husband has already cut up boxes and I knew the store I got it didn't have any more anyway. I went back and forth online with Rubbermaid customer service and I was disappointed in the outcome. Instead of offering to replace the product (which was clearly defective,) they sent me a coupon good for $20 off any Rubbermaid product. Clearly I cannot get a new basket for that and would rather have had the basket replaced.
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