Title: Problem solver!
Product review: Boy, does Schier know what he's talking about. He wastes little time philosophizing about why employee recognition and retention are important. Instead, he gets right into the how-to, including specific methodology for easy-to-implement contests that should solve several of your worst operational headaches at once. You'll be putting some version of Schier's ideas to work in your place the day after you read his book.
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