Title: Don't waste your money. (ZERO Stars)
Product review: Complete waste of $22. A sometimes amusing read, but ultimately of little practical value. The book is an overly simplistic re-hashing of basic customer service tenets that doesn't say anything new.Beyond basic cutomer service focus (a critical success factor for ANY business), the idea that Disney has anything to teach us about how to run hosptials is a stretch, at best (and a more likely a counterproductive fantasy). A hospital is not a luxury resort, an operating room is not a ride, a surgeon is not a cute tour guide in a uniform. Nobody dies if they can't afford to go to Disney World.There is a lot that can be improved in our hospitals and our healthcare system, but I hope we can find better role models than the Disney Corporation.There are much better and more appropriate models for quality service delivery in healthcare. The simplistic thinking behind the premise of this book is not going to tell you anything you shouldn't already know.
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