Title: Very good but perhaps a little oversimplified
Product review: Our group recently had a workshop on how to improve patient satisfaction. We were tasked with reading this book. I found the book very helpful and it motivated me to try even harder to improve the experience of my patients. It even made me want to take my family to Disney. Many of the concepts make sense and can be implemented on an individual level. The majority of the concepts would seem to require buy in and implementation from an entire institution. At times I think the author might slightly over simplify how easy some of the concepts might be to implement. I still found the book very helpful and it motivated me in a positive way. Most of my colleagues also enjoyed the book and found it helpful. Many of us are perhaps a little jaded so it's impressive what a good reception we all gave this book.
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