Title: Poor condition... Slow Customer service
Product review: I bought the Heatwave as an early Fathers Day gift. I was embarrassed when my father opened the gift and it was dented, scratched and had rust to some degree on every single piece. The package arrived in decent shape so that lead me to believe that the fireplace took all that damage before it shipped and must have also been given a salt bath to give it that nice rusty patina. I tried calling customer service and contacting them online... a response was not given until nearly 3 weeks later and was not helpful.My purchase of the Landmann Heatwave is probably the worst shopping experience I've ever had online and off. Between Landmann's poor quality assurance and customer support I will not be purchasing one of their products again.
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