Title: Frustrating chair, not worth the $ and arms wiggle. Never solid.
Product review: First the arms wiggle too much. The arm rest are never in one place. Either gliding or sliding around. They move too much. This is one junk "feature" they can do without.For the price, of $845 it was too expensive for this item.I tried to contact Steelcase about this. Never got a proper reply. They sent an email asking me to contact them . and then after I tried to call, never actually could talk to a customer service rep, so you are on your own, if you buy and have any problems. Customer service is not high on their agenda.Overall this chair is ok. Not worth $845. Maybe $250.
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