Title: Huge disappointment (both product and Logitech customer service)
Product review: I'm really disappointed with both this product and the response I've rec'd from Logitech's customer service. If I could rate it lower than a one-star rating, I would.After purchasing this cordless trackman in December '09, it quit working in January '10. I contacted Logitech for a warranty replacement (January 25, 2010), and, as of Feb. 27th, I'm still waiting for a replacement. For some unknown reason, their customer service folks are unable to ship a replacement trackman. Today, I rec'd another email saying they were sorry and that they would "reprocess" my warranty replacement item. No explanation for their lack of shipping at all.This is the 2nd cordless trackman that we've owned. The first one also suddenly quit working - but, at least it lasted for more than 5 weeks!!What a huge disappointment from a company that used to be pretty good.
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