Title: Not enough tweaking can get this drive to work
Product review: I received this drive thinking I could burn information on one side and have a professional label on the other side. No instructions (except on the disk) were included for installing this drive. While the computer did recognize the drive and "Read" the disk, it would not write data nor did it even recognize the Light Scribe function. After going to the Samsung site for a "Firmware" update and spending hours trying to find the update for this model, it said this model doesn't exist or some such nonsense. When I rebooted the computer, the drive wasn't even recognized although power was on and the drive door opened and closed. I tried it on 3 different computers by 3 different users. After the first computer, the drive was not recognized by either of the last two. Samsung customer support is non existent via phone or e mails. I have requested an RMA from the vendor through Amazon and we'll see what transpires.
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