Title: What a Joke
Product review: Tried to envoke this when daughter's mp3 player quit and it was so complicated and there were so many loopholes. They wanted money to look at it even though the replacement plan was purchased. Trying to reach a person to talk to was impossible. Finally took it to Best Buy who even though we did not purchase it there, bent over backwards to help us!
Would you say this review depicts the product in a flattering or unflattering light?
