Title: Great heater, but wick was not installed correctly
Product review: This heater is really easy to use and puts out a great deal of heat. We use it as supplemental heat to cut our gas bills.The only "problem" we experienced was that the wick was not installed correctly when we received the new heater. Being a first-time kerosene heater user, I was baffled that I couldn't see a wick underneath the "chimney" at all. Well, it turns out the manufacturer had installed the wick about an inch too low, which I found out after disassembling the whole thing. Not too much fun if you are a newbie. Especially since the instructions aren't entirely correct, either.Even after correctly installing the wick, the "chimney" won't glow red all the way to the top. I contacted the manufacturer regarding this issue to figure out if this is normal. Have not heard back yet.
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