Title: Extremely Poor Customer Service
Product review: I bought the lifedrive brand new and within 2 months my lifedrive stopped working even though I did everything to take great care of it. ie buying the hard caseThen after calling the non-toll free customer service number and paying for shipping & insurance to send the product back to Palm - its been about 4 weeks and still have not received my lifedrive back yet and getting the run around with the customer service individuals at Palm who were rude and arrogant when asked for a credit instead. For example, one of the individuals said, "do you honestly expect to get help from anyone at corporate on this issue" - enough said.
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