Title: Think Again......
Product review: My unit arrived last Decemeber and it was very easy to assemble. Too bad that after a few sessions the nylon strap that makes it work broke. I contacted ATS Customer Service and they DON'T HAVE A CLUE! She's a nice enough person, but they had no idea what parts an owner can replace. Here is a hint. The nylon strap can't be replaced. Apparently this is a recent redesign to a strap from a chain and it doesn't work. Fortunately Amazon Customer Service saved the day and I was able to get a refund for a box of parts. Save yourself! Buy a different rower from this one!
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