Title: 2004 a big disappointment from previous years
Product review: I've used TaxCut for several years (and MacInTax before that). Although there have always been glitches, this year was total meltdown. The Federal worked okay, but then I downloaded the State (MA)per the instructions and installed it. Some items didn't transfer correctly from Federal to State, and when I went to print, the entire return (federal and state) was wiped out on the drive. I tried to restart TaxCut, only to be faced with a blank form and a corrupted interface. I sent an email to the support desk per their instructions. Haven't heard anything back except for a request asking me to fill out a survey about my experience of their customer support. I'll wait until I actual experience their customer support before doing so.As a former believer, I am probably feeling a bit betrayed. Nevertheless, save your money on this one, folks. Even with the rebate, it simply ain't worth the aggravation or poor support.
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