Title: Very poor quality
Product review: I've owned this laptop for just over a year now. The AC power plug socket has been replaced twice and is failing, again. The hard drive is failing. I average a total system crash at least once a month with subsequent loss of any data that hasn't been backed up. Getting the DVD/CD drive to burn a usable backup can take hours and a lot of wasted media. As I write this I'm unable to access "My Documents or "Help and Support". Clicking on them only brings up an error message. The system crashed last night and I had to rebuild my user profile, again. Looks like I'm in for another wasted day struggling to extract some value out of the hefty investment I have in this laptop, over $2,000. Customer support is nonexistent. This is my 4th laptop, and the second one built by HP. The first HP I bought was made back in the mid ninety's and it was a well built solid performer. However even back then HP's customer service was terrible. I would definitely not recommend buying any of HP's products.
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