Title: Product Support Not as Advertised
Product review: HP Support guide says that tech support is available 24/7. The telephone number provided only gets you to a long menu and eventurally to another number to call. After giving your name, phone number, model number, servial number many times you are given a third number that provides "service" 9 to 5 M-F. After giving all of the information a few more times you are referred to "level 2" which in theory will send you aRMA after you FAX them a copy of the sales invoice. Calls back to them requires going throught the same maze and they don't seem to have a record of your previous calls of FAX. E-mail support is not available for this product and they will not provide any other means of communication. FAXING a letter to them is just an exorcise. Looks like I have purchased a large paper weight.
Would you say this review depicts the product in a flattering or unflattering light?
