Title: Worst Customer Service Imaginable
Product review: Although the product is great, it is not worth the aggravation of dealing with Ceiva. Ceiva has the worst customer service I have experienced in a long time. There is no phone number for Ceiva listed on their website and they are not in information. Emails to the company went unanswered for days. When I finally tracked down the phone number, I was put on hold for 27 minutes before an agent came on and told me the computers were down and I should call the following day. Since then, I have called three more times about the rebate and been put on hold for more than 20 minutes each time. It's been four months now and I have yet to see the $100 refund, despite several frustrating calls to the company. Again, the product itself is great - my grandmother loves it - but I would not buy another one until the company puts some support behind its products.
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