Title: Damaged in shipping
Product review: The hose reel appears to be well built, but it was very poorly packaged, and suffered damage during shipping. I didn't notice the damage when I first opened the carton - one area of the metal hose rim was bent (but the paint wasn't scratched or marred). Unfortunately, I discarded the shipping carton before I realized the item was damaged; so I can't return it to Amazon for an exchange or refund. It is a very heavy item, and the shipping carton is clearly inadequate to protect it during shipping. Reelcraft has been making hose reels for some time, so you would think they would know how to package them properly to avoid damage. Due to the significant weight of the item, and the very poor attempt at packaging it, I would be surprised if any of these hose reels would be received without some sort of damage. Buyer beware.
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