Title: Started out loving it, but...
Product review: I loved this machine when I first bought it, but eventually (3 Months) it started breaking down. First the pod holder cracked. I contacted Black & Decker using their email system. After a week, they emailed back an 800 number to call, & they replaced the pod holder free of charge. Then the cheap plastic tab that held the top closed broke. Again I called the 800 number (I had the foresight to not delete that email), and they replaced the machine for free. Then we had a power outage. When the power came back on, the machine started spewing water about the kitchen and a general burning plastic smell was present. Again, I called the 800 number. This time they again replaced my machine, but charged me $5 for shipping. The machine sits in my kitchen, unopened. I am contemplating returning it to Sear or Walmart, saying it was a duplicate gift, and buying something that works better. Don't buy this piece of junk.
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