Title: incapable of preparing an item for shipping
Product review: The first one arrived shamefully poorly packged (in bubble wrap that didn't cover most of the item) and with the poker end gone- it had broken off. Despite carefully explaining the situation and being assured it would be rectified, the replacement arrived just as poorly packaged, thus, it too got damaged. The was a lot of wasted time writing emails and making phone calls. Their responses were either very delayed or nonexistent. A third one never arrived as promised, so I demanded a refund and eventually got it. Very disappointing service! I strongly advise not to shop with this company!
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