Title: Defective Parts - Waste of Time
Product review: I loved towel warmers in Europe and was looking forward to the convenience and comfort here in the States, but unfortunately, this WarmRails product was a bitter disappointment and a waste of time.When I opened the box, the pieces simply did not fit together and the parts included did not match the parts in the instructions. The base was much wide than the warming rack, so it was not possible to screw these pieces together.It looked like I received two parts from different models, or from older and newer models.I think it reflects very poorly on the quality of this manufacturer that they wouldn't even bother to ensure that they were shipping a working product.Now, I've wasted time and have to re-pack this and drop it off at UPS. I hope Amazon reads these reviews and stops carrying products from this manufacturer.
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