Title: Buffalo Support - Grade = F
Product review: Bought a TeraStation Pro unit. Had problems within a couple of months - constant 15 hour long rebuilds of the RAID - during which the unit was useless. RMA process was not completed because Buffalo never sent the key to open the unit. Over time, the unit failed to write more than a few files at a time - requiring rebooting the unit - so it could not be used as a backup anymore. Finally a drive failed. Western Digital said there was no warranty because it was an OEM drive. Buffalo says the warranty was only 1 year. So I am the fool who purchased an expensive backup device that was only warranted for a year! Somehow, backup security that is only good for a year doesn't seem very comforting. And Buffalo was adamant that they were sorry I now owned a "brick" but there was nothing they could do about it. BUY SOMETHING ELSE!!!!
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