Title: Disaster from start to finish
Product review: The unit was ordered from J&R via Amazon and received in a seriously damaged and patched-up package. There was a wheel missing, the deflector fins loose in the bottom of the box and other damage. J&R refused to ship an immediate replacement, so I ordered a second one on my cost as I needed it urgently. This was never delivered as UPS returned it to J&R due to a confusion oner the damage claim. After numerous phone calls J&R and Amazon finally reimbursed the double cost and the shipping. DeLonghi should find themselves better distributors.
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