Title: Horrible customer service
Product review: My mother loves the pictures of the grandkids, but the customer service is horrible. It's difficult to find the phone number (hint: look in the user guide). Each time I've had to call them, I've been on hold for over an hour. Each time I've sent them email, it's been over three weeks to get a reply.I tolerated the monthly subscription cost because she liked the pictures, but then the unit died (dead cpu, not a power supply problem) after only six months of service (but out of warranty so there is no replacement). Doing a little arithmetic with the purchase price, sales tax, and subscription fees, I find that I've spent thirty-five dollars a month for those pictures.Great concept, lousy customer service, bad quality control.I won't be buying another one.
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