Title: The worst appliance I have ever owned.
Product review: The Good -It looks nice on the counter.The Bad -Design of lid makes it very difficult to clean.The Ugly -Brown crust forms on bottom of rice no matter how long you cook it. Starchy water spews out from the top while rice is cooking. Sprays outside of machine and kitchen counter.The Completely Unacceptable -Corporate customer service is a disgrace. It took them three weeks to respond to an email submitted though their website. In the response, they asked for the specific date of purchase (it was in October 2007). I emailed back the same day and now another three weeks has passed without hearing from them.The Bottom Line -The machine is crappy, the customer service worse.
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