Title: DO NOT BUY THIS ITEM, EVER! Locks up, can't update firmware, no response from PNY
Product review: Sadly, though I liked this when I first got it, I must report that PNY doesn't give a flying freak about customer service. the "Update firmware" sends the software into an endless search on my computer for "attached devices."Ironic that I can move files to and from the player, reformat the player, play files from the player on my computer, but when I try to play files WITH the Vibe, it goes for about 45 seconds then just locks. No user input makes any difference. Until you pull out the battery, which you better leave out until all internal power gone, several minutes later. Only to do the same thing AGAIN after you put the battery back in. Dumb.I have given up on RMAing it and will be returning it for a refund. PNY can go jump in the lake.
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