Title: Great product backed by great customer service!
Product review: I have owned Leatherman Waves for years now. I spend a lot of time outdoors and traveling and this is one of my top essential items. I serve on a search and rescue team and train others all over the United States and this is the multi-tool I recommend. I loan ed one of mine to a friend in Japan and the can opener came back to me broken. After returning to the States I mailed it back to Leatherman and they promptly replaced it with a refurbished one that appears nearly brand new. I am very satisfied with their product and service. I will continue to recommend them for survival and all around use.
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