Title: Terrible Customer Service
Product review: I am so frustrated with this company. I bought footed p.j.'s for my teenage kids for Christmas. When the p.j.'s arrived, I wrapped them and put them under the tree for Christmas. Unfortunately, Christmas was over 14 days away. On Christmas morning, one of the kids' p.j.'s were too small. I immediately wrote an email to jumpinjammerz, asking them what I needed to do to exchange for a larger size. Wait a few days, no response. I emailed again, three more times over the next 3 weeks. No response at all. Today I called them. I was politely told that since the order was over 14 days ago, I cannot exchange, I cannot have a refund, I don't even get a token discount on a pair to replace the ones they won't take back. What a waste of money. Even though the product is nice, I will not do business with the company again.
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