Title: Very poor customer service, questionable company.
Product review: I purchased this system, and while the product itself is good, the customer service the company is providing is beyond poor. The package did not include the two replacement filters that I ordered and paid for. I contacted the company through the email and they told me that I need to just go away and check the packaging again to find something that clearly was never mailed to me. The two filters are a bit too big in size to miss, really. I called them again, and the customer service representative was very unhelpful and very rude, tried to get rid of me with a vague promise of a call back. Finally, after my persistence, they agreed to mail the filters, so I will have to see how it goes or whether I will have to refund this part of the purchase through the credit card bank.
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