Title: Poor quality control
Product review: Bought Florian Maxi pole pruner system at the Big E 2010 waited for delivery several weeks when I called got the run around, so I drove to factory and picked it up myself problems with rachet from day one year later brought it back to the big E where the gentleman fixed my rachet problem and installed new rope upon trying to prune branches the rope would jump off the roller and hang up leaving the pruner hanging 12 feet in the air.I fixed the problem myself with a 19 cent fender washer being the pulley was too narrow allowing the rope to wedge itself between the pulley and the pole. If someone in quality control was awake they would have seen the problem and installed a wider pulley.The biggest problem is the lack of concern they have for the customer!!
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