Title: Truly pathetic customer support
Product review: I bought this for one purpose: to hook it up to my stereo system and listen to Internet radio stations around the world. It does it's main function fairly well, but their website which is required for that functionality is down several times a year, sometimes as long as 3 days. They also have no more online support or even online documentation. I can understand moving on, but getting rid of all documentation, etc, at your website?! There is a workaround to get it work with the website down, but it's a bit clumsy, and I haven't really tested it during website failure. The manual is incomplete, and I still don't understand half the buttons. Again, functionality is decent, but you expect a bit more by way of customer support in this day and age. Also, as several have noted the product has been dropped, and this company has made it very clear it's not much interested in supporting an older product like this one.
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