Title: I think I can.........
Product review: I bought this book thinking I would use it to help me in a survey I was asked to be a part of. It is to be a survey of satisfaction for people that have given to the "United Way" charities. This book has helped me in many ways that I think it could help anyone that is a novice in the area of surveying as I am. The 3rd edition of this book touching on the topic of customer loyalty is fascinating to me as so.
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