Title: Decent products...service is another techno-bureaucracy
Product review: I have probably owned a dozen or more Symantec products. They are always decent to great, and the SystemWorks/Firewall bundle is very good. I agree that the programs are too hungry for resources at times. But, I 'm feeling pretty grumbly with Symantec for their crummy upgrade policy. I bought the 2001 version a couple of months ago, and now find myself paying list price again to upgrade because I moved to Windows XP.
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