Title: Unreliable product - Horrible Customer Service
Product review: I purchased the original router in December 2007. Since that time the router has been replaced by Netgear 3 times as it was defective and has stopped working again. The first time it stopped working, I spent several hours on the phone with a tech support rep that I could barely understand before he would agree that the unit was defective. The second and third times it stopped working, I needed to correspond with tech support via email unless I wanted to pay a $75 fee because the unit was over 90 days. Both times it took 6 weeks of emails back and forth before they would agree that the unit was defective. In each instance I needed to ship the router back at my cost before they would consider shipping out the replacement. Four defective routers in less than 18 months is crazy, not to mention I've had about 5 months of lost usuage during that time. I would never buy a Netgear product again.
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