Title: Great concept, horrible company
Product review: When I heard about this product, I thought it was a great idea. I bought one for my Mom and we had an unbelievable amount of problems with it. Everything imaginable went wrong. The first one we got was bad, we sent it back and had to wait about 3 weeks for a replacement. By then the rebate period had expired and they denied my application. I couldn't get in touch with anyone at customer service who could help me, but eventually did. After that it took about 5 months before I got the rebate, and then the replacement frame failed. The customer support people said the problem was common and replaced the frame and extended our subscription. Even after all of this, I bought another one for my Mother-in-law....and guess what, we had problems with that one too! Not once but twice. We still can't get through to customer service and in the last year they've jacked up the subscription price by about 30% and cut the warrenty to 90 days!
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