Title: Good gone VERY bad
Product review: Using reviews from AMAZON and Consumer Reports, we bought this vac two years ago. It was very heavy for me and I am a very large person. Almost since new, belts have been a problem, and now, even a new belt will not spin the brush. The "help desk" will not admit any issue with belts or tensioners, despite this being a universal complaint for all owners shortly after purchase. According to the service center, the non adjustable, poorly designed, belt tensioning mechanism and flimsy belt fails with regularity on these vacs. The part costs $35. and installation, another $49. Save your money. Why pay to replace a flawed part that is destined to fail again. Also we have experienced all other typical problems such as failure to retain hose, which keeps falling off retainer. This is VERY annoying. Consumer Reports should consider ownerEureka 4870MZ Boss Smart-Vac Upright HEPA Vacuum Cleanerexperiences with this poorly designed product, since my experiences are typical for this junker.
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