Title: Poor design, poor Customer Service
Product review: While this vacuum may have adequate suction it, like most Dirt Devil uprights, is very poorly designed. The biggest issue is the design of the handheld hose; it comes out the top of the unit so the vacuum constantly falls over when you try to use it mine finally broke. Checkout the owners manual, they have some kludgey way to loop the hose down and hook it to the base, as if that is practical. The lock that holds the vacuum upright wore out twice in four years, the beater brush wore out, the attachments are cheaply made. It does not work on bare floors and cannot even pick up a small piece of gravel due to the design of the brush/pickup. I contacted Dirt Devil about my problems and they said "we don't deal with problems, your only recourse is where you bought it". You may want to check out Bissel (they are inexpensive and they can't be worse).
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