Title: Broken Frame
Product review: I purchased this frame for my 75 year old mother in law in May of 2002. Since then I have had four A/C adapters replaced for the frame, and now the frame has stopped dialing. When I called Ceiva I was told it normally costs $100.00 to repair or replace, but if I act today it will only cost me $65.00. This after waiting one hour and ten minutes on hold. If there is one thing I hate, it is to forced into making a decision on the spot by pushy phone salesman. I told the woman to cancel my membership. To cancel the membership requires a $10.00 canellation fee and you only receive 50 percent of your balance. It could be a great product if it were a little more stable, or if it worked at all. Needless to say anyone who purchases a Ceiva frame be prepared for constant problems and poor customer service.
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