Title: Great . . . while it works
Product review: The TiVo service is fantastic, It really makes watching TV and recording shows a pleasure without the hassle of programming a VCR. However, my unit froze up after several months of flawless service. Customer service could not help at all . . . the two service reps sounded like they were 15 year-olds. Ultimately, they told me to send the unit back to the factory (at my expense), along with ... plus local taxes. This is their "policy" regarding any malfunctioning unit. even if the problem requires two minutes and no part to repair, the consumer is out ... . That's outrageous! I'm looking into replacing this product with another brand (such as Sony) if the warranty and repair policies are any better.
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