Title: Poor Design
Product review: The shave is not nearly as close as their competitor's with very similar design, and it does leave more of a burn than the competitor. I had one of these for 20 months, and had to have the cleaning system replaced 4 times under warranty! The pump just quits and the system doesn't work after 5 or 6 months. The last time, they replaced the entire thing, including the shaver, with a new (more expensive) model R-1000. They don't seem to have learned anything from the previous design, and the angle of the head on this new one makes it nearly impossible to use. The switch is located right where my thumb rests, so I inadvertently turn it off frequently in mid-shave. I'm going back to the other guys!
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