Title: The most comprehensive/user freindly telephone triage book.
Product review: When it came time to select a book to use as a guideline for triage assessment, I searched through 15 books and a couple of computerized systems. This book is the easiest to follow, without being too simplistic. The format is exceptional and key questions are clear, concise and still open-ended enough to prevent "leading" your patient. There are cross-references for each complaint, as well as home care measures for each ailment. The final points are the blank formatted pages for writing your own protocols, and tracking charts to complete QA. 5 stars hardly seem enough!
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