Title: pump bottle defective, cannot get product out
Product review: I have been using Potion 9 for several years. I like it that it can protect hair (allegedly) and functions like hair gel which holds curves just enough. My review is about their new package, the pump bottle. I must have gotten a defective one as I was not able to pump anything out. I called the customer service number on the bottle to ask for a replacement. After being transferred 5 times, talking to 5 live people one after another, I finally got the number of Sabastian Professional Satisfaction Guarantee department (1-877-NO-RISK-9). Problem is the guarantee is for 60-days after purchase, and mine already elapsed. Eventually I had to take the whole pump mechanism apart and fish the product out through a hole in order to use it.For those who buy this at local stores, make sure the bottle works before walking out of the store.
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