Title: Terrible customer service for defective product
Product review: I bought this sewing machine three weeks ago and am working on my first quilt. I've been using the walking foot for a few days and the walking foot 'jumps'. It's a defective walking foot. I called Brother, and expected them to send me a new walking foot. That would be decent customer service for a brand spanking new machine. Right?!No. I need to send them the foot with proof of purchase, and they are going to test it out and let me know what they are going to do about it. Seriously?!If I still had the box, I would send the entire thing back. Talk about not standing behind your product.
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