Title: Very disappointed with product &West Bend cust service
Product review: I received this as a gift in August. I tried using it several times and the bread always came out burnt on the outside and uncooked on the inside. I have a full-size breadmaker and have never had trouble with it, so I read the instructions carefully, bought and tested new yeast, followed their recommendations for each of the two problems, etc. I contacted West Bend and they suggested that I try their bread mixes that are designed just for this product. I ordered some, waited a few weeks for them to be delivered, and tried them. Same problems. At this point, the Amazon warranty was expired. I contacted West Bend again and was told that they could not help me, as their 90-day warranty on it HAD JUST expired. This after I ordered the special bread mix and waited weeks for it per their suggestion! This is going in the garbage and I won't purchase another product from West Bend again.
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