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Title: HORRIBLE SUPPORT SYSTEM
Review: The product works - until it has a bug. The bug is theirs - not something you've done - but if you want it fixed, you'll pay a fortune for support. I've never been so frustrated in my life!I finally got a support tech on the phone. I had to keep asking him what he was saying because his English was poor. His answers were nothing short of ridiculous (Nuance doesn't support Windows XP platforms)??????I asked to speak to his supervisor THREE times but he was busy. I asked for a call back....and you guessed it, no return phone call. I can't say I was surprised. I wrote a letter (snail mail kind) to the CEO of Marketing and Support, and copied a senior board member. I doubt it will change one darn thing but it made me feel better.I'll never buy another Nuance product again.
