Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Good product, poor service
Review: I bought this product based on independent reviews by consumer and PC magazines. The product's performance was OK, but customer service was a headache. The serial number on the CD that was shipped to me came up as "invalid" when I tried to install the software. I had to call customer service, who gave me two more serial numbers before the software would accept one as valid. Now, one year later I want to upgrade my software to the current version (to save $$ over a new purchase) and guess what? My serial number is invalid and in order to upgrade via the Trend site I will have to pay more than what Amazon would charge me for a brand new CD. I will most likely switch to ZoneAlarm because of the hassles involved in registering and upgrading this product.
