Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Sony is terrible!
Review: I had this TV for only a month and a few days when the picture tube died. Sony's warranty covered the $12 tube, but not the $292 labor costs. Also, it took me 12 calls to customer service (some of these calls were return calls after being hung-up on) to get any answers at all. I was bounced around through several departments and even given incorrect information as to who to speak with to help me fix my TV. The products may be fine (this one isn't), but the customer service is horrible.
