Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Terrible radio and return policy
Review: The electronics on this clock radio are extremely and unnecessarily complicated. The audio is tinny. After a few months of operation the time display developed a hole in its center so only tops and bottoms of letters could be seen. The phone representative said the warranty would not cover its repair. When finally I insisted and got to a higher level I was advised to return it. Eventually it was replaced with a new clock radio. The item cost $39.99. Return postage was $11.64 or 29% of the cost. I asked that the postage be reimbursed. Almost 2 months later I made a series of follow-up calls until I got to someone who would respond. He put on the line a person who said simply that Philips would not reimburse the postage. No explanations and rather unpleasant. This is the worst customer relations department I have dealt with on a consumer product. I will not deal with Philips again.
