Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Terrible product and customer service
Review: I first ordered a bookmark calculator and it malfunctioned (some buttons stopped working). I called the company and a nice gentleman told me to just send it back and he sent me a new one. The new one used up batteries unreasonably quickly and the same gentleman told me a whole shipment went out with that same malfunction and to send it back for a replacement. I received a call from a supervisor, who said I would not receive a replacement without sending her $5 for shipping. I refused (and, frankly, should not have even had to pay the shipping to get it to them...twice, but did not request a refund). Now, she is in possession of the product I purchased and refuses to send a replacement without shipping, even though it is a manufacturer defect. She also refused to let me speak to her supervisor. This is very disappointing customer service.
