Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Amazon and MAAS Uncooperative
Review: I received a defective item, very poorly packaged, and after three communications sent to Amazon and two to MAAS, I still have not had the problem resolved. Amazon does not seem to have a satisfactory method for communicating problems to Customer Service. I have communicated with the manufacturer and they say they are not responsible for their defective product--Amazon is. Also in contacting the manufacturer I discovered that Amazon charges almost twice as much for the same product as the manufacturer MAAS. Apparently Amazon is no longer interested in my business or Amazon would try to resolve the problem particularly since Amazon overcharged me for this product. I should not have to take the time to return the Chrome Cleaner when all I need is a spray mechanism that works. If I don't receive the working spray mechanism very soon, you will have lost me as a steady customer and of course I will never purchase from Amazon or MAAS again.
