Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Broken pot; worst customer service!
Review: This is my first ONE STAR review on Amazon and I hope I have an option for ZERO. The pot was broken when I used it for the first time. My soup spread all over the stove. It happens - I understand. So I contacted the seller for an exchange. They first asked for pictures; and I sent them pictures of the long crack. Then they told me that because my oder has been one month - just perfectly 30 days, they cannot exchange or refund. They said any claim of exchange must be within 5 days of the purchase. I purchased the pot during Christmas break while I was away for vacation. I got home a couple weeks later, then waited until my parents from overseas arrive to use it. I explained the situation to them, but they said "sorry, but we can teach you how to fix it". Is it customer's responsibility to fix a broken product? The WORST product and customer service I've ever had!!
