Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Great product , poor service !
Review: I ordered the skimmer on 6/15/11 and received the package on 6/23/11 and found that the collection cup and cover were missing . I notified customer service and was given the usual sorrys and told that the parts would be sent right out and I should get them in about one week . Ten days later , having not received the part , I called back . I was told that the company was in the middle of moving their warehousing and that they would expedite my order and that again they were very sorry I was inconvenienced . After an other ten days I finally received the missing parts . Had a proper inspection been done prior to shipping the twenty day delay could have been avoided along with multiple sorrys and added tank maintenance that this product would have assisted in preventing.Mind you the product is excellent , only if the service could be near the same .
