Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: BATTERY
Review: IT'S A GOOD PLAYER, BUT DO YOU GUYS KNOW THAT YOU CANNOT CHANGE THE BATTERY?. THE BATTERY HAS A RECHARGEABLE LIFE OF ABOUT 3 YEARS, AFTER THEN STARTS TO FAIL TO RECHARGE. WHEN I ASKED TECHNICAL SUPPORT THEY TOLD ME THAT THEY WERE CONSIDERING OFFERING TO REPLACE THE BATTERY WHEN NEEDED, FOR A FEE AT THEIR SERVICE FACILITY. BUT THEY TOLD ME THAT THEY WERE JUST STARTING TO CONSIDER THAT POSSIBILITY AND THAT THEY COULD NOT GUARANTEE THAT SUCH AN OPTION WAS GOING TO BE MADE AVAILABLE. I FOUND COMPLETELY UNACCEPTABLE TO SPEND ALMOST 400 DOLLARS FOR A PRODUCT THAT I'LL HAVE TO THROW AWAY BECAUSE I CANNOT REPLACE THE BATTERY. I RETURNED THE PRODUCT. BEWARE.
