Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Defective Sony TV - Does not last 2 years
Review: This TV is clearly a defective model produced by Sony. In general, Sony TV's have been flawless - however this model has had a miserable quality record. With typical failures soon after warranty expires.In many cases Sony is refusing to acknowledge the quality issues and telling their cusotmers it is out of warranty and denying to fix the issue.Many users are complaining high enough up the chain, that Sony will resolve the problem at not cost to the customer. You need to get past the 1st level of Customer Service.Sony needs to re-evaulate how they are treating their customers - as Samsung is starting to eat their lunch. If this was a Samsung TV - Samsung would repair it at no cost or hassle to the customer, as they want to be #1 in the TV market...
