Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Great idea. Poor Application. Bad Customer Service
Review: One of the hinges lost the peg for an arm, so the two pieces of an arm are just loose. This happened by the 5th use. I called customer service and they wanted me to: send them the umbrella (cost ~$10 to buy a box for this oddly shaped item), and give them $10 to ship it back to me. ~$20 to get it fixed? 2/3 the cost of a new one? What a joke. Some "guarantee."
