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Title: Crucial Conversations, Crucial Read!
Review: I'm not a big fan of self help and how to books, but this book is a must read for anyone that has difficulty with confrontation and/or communication. The book is very well laid out in a manner that will allow you to step through the process of effectively communicating. The authors use examples that will really hit home with anyone who has ever been in a situation that required effective communication. I have always been a good communicator this book really helped me to identify areas that I was a little week in an add strength to my communication skills. Simply put this book is perfect for crucial conversations at home or the office.
