Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: unsatisfied
Review: I recieved the plant, (not much bigger than a seedling) in a fair amount of time. It was very small. The shipping was nearly the cost of the plant. It was to be a gift whose birthday wasn't for another 10 day's. Within a day or two it already started looking sickly. I wrote the sender and told them about it and requested a new plant. After my sending them a picture at their request and several e-mails I was refunded for the plant. I stated I wanted a new plant not a refund. (My sister wanted this plant and I know anyone can have a plant die, doesnt' mean they all will) I was told I got a refund and I could order it again. I explained it hardly seemed fair for me to have to pay shipping on it again when I only asked for an exchange. It didn't matter to them. I'm not happy with their response and am surprised at amazon. Maybe they need to know how this company responds to problems. I asked for an exchange not a refund. Should have been no problem.Sue Norman
