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Title: Rival Crockpot Part Replacements - now thats a CROCK !
Review: My plastic lid cracked and I called their Rival handy dandy 1 - 800 line and boy did I get a line ! call back, they are coming in, call back you just missed the shipment call back etc. etc.After calling regularly over the months ( since February and now its almost JUNE ! )today I got a guy who said - nope now Rival is not making replacement lids anymore.Now just a minute says I - Rival Customer Service has had me calling back for replacement lids for months.His response - we know its coming - OH you may as well toss that crockpot because we don't sell replacement lids "The least expensive part won't be replaced so junk the whole thing ? !Now thats what I call A CROCKThe last time I ever buy a Rival Crockpot - their customer service = crackpots and this company is really far out of step with customers and our times - this just isn't GREEN or efficient.Look elsewhere for a reliable product and " for real" customer service.
