Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Will never ever purchase another Hoover due to their customer service center
Review: My unit was about 1 1/2 years to 2 years old. But this is a steam cleaner. You don't use it everyday right? And this was not the least expensive steam cleaner we could have purchased at the time. After maybe 5 to 7 individual uses the cleaning solution portion of the unit falls off. We had to replace the entire water barell ($[...]). After two more uses the handle of the water receptacle (the brand new piece) breaks in half! Thats not the best part, when I called the company (Hoover) the customer service rep was outright NASTY. He ends up yelling at me! Voice raised, irate tone and all. When I called to speak to a supervisor, she said O I will look into it. No apology. No explanation. Nothing. So this is definitely my last Hoover even if I have to scrub my floors by hand!
