Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Quality control lacking and service below par
Review: I experienced frequent and unexpected product failures requiring re-loading of firmware and music. I sent the product back for repair/replacement based on IAudio's promise of a 3-day turn-around. A month later, with no follow-up initiated by iAudio, and with a second promise not met (you'll have a replacement express UPS'ed LAST Monday), I am still waiting for the MP3 player. The latest: the CS manager, after frequently interrupting me, said it had been sent ground UPS later than expected and we'd receive it some time next week. To sum it up, the product is poor and the service lacking.
