Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Dang! Nicely done!
Review: Lets face it, we are not designed to be great communicators. This book breaks down in a very applied approach. Some of it flows pretty naturally, I feel the acronyms are ok, not necessarily the perfect prompts to trigger correction action. Nor do I feel they have created new doctrine, but dang, they do a nice job of bringing to light our weaknesses in communication. I have read the book several times and practice it on a daily basis. I am still not there, but feel this book has done an excellent job in heading me in the right direction. The read is easy, the application takes time and patience.
