Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Great Bike - Poor Custermer Service @ Nautilus
Review: My bike arrived with a broken monitor and missing parts. I called Nautilus which now owns Schwinn. The customer service # is understaffed and incompetent. I spent over a 1/2 hour to get to the right person and to communicate my problem. I then had to email the same person with confirmation information on my Amazon order. After another 2 emails and over a week later I finally received my parts. I would recommend ordering the bike locally and having the local store deal with Nautilus. Nautilus is not set up to deal with the end user.
