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Title: Imensely practical, superbly written
Review: Whenever one finds oneself in an emotionally charged situation, at home or at work, the knowledge in one's head about how to communicate can easily be supplanted by the fight or flight responses triggered by feeling threatened. The authors dissect these scenarios to uncover the crucial turning points, where clear and honest communication can intercept reaction, and establish a dialogue that leads to a better outcome for all. Compelling, inspiring, and above all, immensely practical, it challenges and teaches how to communicate best, when it matters most. Highly recommended!
