Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Mostly pleased
Review: Shoes arrived very quickly. However, they run large and needed to be returned. New shoes where received for an $8.00 shipping charge. We also had to pay the return postage. The only problem was the lack of communication on their part. We had to contact them to find out if they were refunding or reshipping the new size. Then again to find out when they should arrive. They could be more proactive and let you know what is going-on up front. They needed to get the shoes from the manufacturer as they no longer had the size thus a slight delay. All this came after we received the shoes not during the process. Overall we are very please with the shoes. They just need help with communication skills. All communication was on line or via voice mail--no human contact. All contact had to be started on our part.
