Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: car cassette adapter
Review: When I received this item it did not work. I was very disappointed, but considering the sale price, I should have expected it not to be of very high quality. However without any pressure from me the company sent me a replacement. While I am still not pleased with the original product, I am pleased with their response.
