Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Pretty good massager
Review: I had a shiatsu massager about two years ago that had several more advanced features - like the ability to change direction automatically - which was very nice - which is why I didn't give it 5 stars. I forgot how useful a shiastu massager can be for neck tension - and this one works well. I tried the head rest as shown and it wasn't comfotable - I don't know why someone would use it. In general a good product.
