Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Terrible tea, terrible customer service
Review: I don't know if it was just that I got a bad batch or if all their tea is like this, but no matter how I made it (I did the proper steeping - water was not too hot) it never had a good fragrance - it either tasted burnt or had very little taste. To make matters worse, when I finally located their hard-to-find contact info. and told them, they simply apologized. No offers for reimbursement, return, or anything. Then when I made clear that I wanted to return it, they told me how, but I had to pay for shipping, which was expensive (of course I was only able to return the unopened tins). Never buying from Twinings again; even the bagged stuff I get from my local Trader Joe's is way better and I'm used to the loose-leaf stuff.
