Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Good product when it works
Review: Under most conditions, a great product. Fast, relatively affordable drive, compact media, convenient. But you have to consider replacement costs when you buy. I've had two of them fail -- one SCSI, one IDE -- both within weeks of the warranty ending (i.e. 13-15 months after purchase). Castlewood's fee to repair these things is $108 per drive, which is only [slightly] less than a brand new one! Factor in that you get a ...disc included when you buy a new drive, and basically it's a wash -- you might as well just buy a new drive! Competitor Iomega's track record isn't so great either, so I'm sticking with the Orb, but be careful -- the cost of this drive might be ...per year.
