Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Unstable, expensive support
Review: I purchased this product two weeks ago to convert some PDF files to searchable format. When I could get the OCR to start it did a good job of converting the text. The interface was difficult to use, and in about 20% of the runs the application would hang before beginning the conversion. When I attempted to use set up batch scans the system crashed while I was configuring it in 100% of the runs.I would have reported the problem to technical support, but the publisher charges per incident. To be fair they do offer to wave the charge for the first incident, but since the program crashed in the first five minutes of use it seemed like I would be contacting support more than once. I finally took advantage of the 30-day money back guarantee (I'd highly recommend checking that this applies if you're thinking about buying the program) and purchased Adobe Acrobat Professional 7.0 instead.
