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Title: A textbook on Change Management in a nutshell
Review: This e-doc provided enough information for us to develop a change program that looks like it will succeed. We've begun a newsletter and a circulating article file and people are asking about participating in the pilot project. Since we're a small organization, we didn't have an HR department to take this on, so we bought a bunch of stuff and after looking through decided on the communications approach spelled out here. Thanks to the clear steps, we seems to have found a solution.
