Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Customer Service Still Exists
Review: Burgundy Cord Wrapped Boken Daito Wood Practice SwordI ordered this practice sword and received it very quickly. I was very happy with the time frame for the delivery. However, the wood sword had a big crack in it when it arrived. I sent in a review for that sword and was sent another one at no charge. I did not even ask for a new one. I was very happy with the new Daito and very happy with the customer service I had received. The Daito feels good in your hands is easy to practice with. I would recommend this Daito.
