Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Poor quality, lousy customer support
Review: Don't waste your money. I bought this product 6 months ago. Yesterday it stopped working. Completely dead. Customer support will trade me for a refurbished unit for $85. Any complaints about this are ignored and a stock answer ("your unit appears to need repair") email is sent. Sony used to mean quality, but not for at least this product, based on many other customers experiences.
