Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Frustration Included
Review: This SteamVac is nothing more than an over-priced piece of plastic. I recently purchased one and after using it a couple of times discovered that there was a part missing from the box. I went to the Hoover website to try to get the missing part and all I got was an email telling me to call them (no toll free number). After calling Hoover they told me that they don't have the part to ship out (the manufacturer doesn't have the part to ship out?!). I was told that to get part I would have to get one from a local Hoover service center and when I asked if I was going to have to pay for the part the customer service person couldn't answer that question. The SteamVac was a pain to assemble. Getting the clean and dirty water tanks on and off are tricky and very easy to spill water in the process. If you have berber carpet don't bother buying this. The onboard attachments are placed awkwardly and fall off easily. Bad design and cheaply made. I will never buy another Hoover again.
