Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Logitech customer service poisoned me for life.
Review: I really, really wanted my logitech mouse to work. They failed to produce Mac OS X drivers for months, and their support staff was aggressively rude.On the other hand, the day Kensington announced Mac OS X drivers, I canned my Logitech and never looked back. Their support is awesome, always has been, I made a comment on the registration page and got two emails from the product manager and a VP asking for more details about a suggestion I made. Which they implemented...Never, ever buy any Logitech product if a Kensington one is available.
