Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: No Support
Review: I have recently upgraded to this newest version of Quicken- only because I thought it was time to "modernize." I am an experienced Quicken user and have always enjoyed the program.But, upon upgrading I found a problem whithin one of the investment options. When this occurs, you call for help. Not with Quicken, however. Check out Intuits web page. They list FAQ's and have no provision for specific Q&A's. Call their phone number (not toll free) and you are put into a labrynth which get's you no where.They do have a bug feed back system, but no promises of fixes and they state that their policy is not to respond to you.You are putting your financial accounting in their hands, but they lack the most important ingredient to customer satisfaction- simple service. ( I did see a 900 number- but no thanks.)At this writing, I am consdiering reloading my old version.Help Intuit get the message. Don't buy or upgrade.
