Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Great camera.. poor support
Review: I AM A SONY FAN. THIS CAMERA IS GREAT WHEN YOU ARE RECORDING AND WATCHING VIDEOS FROM THE CAMERA, BUT.. BUT... THE SUPPORT FOR THIS CAMERA AND THE SOFTWARE THAT CAME WITH THE CD SUCKS... I BOUGHT THIS ITEM AND I LOST THE CD THAT CAME WITH THE CAMERA AND YOU USUALLY FIND THE SOFTWARE IN SONY PAGE, THIS TIME I NEED THE SOFTWARE MOVIESHAKER VER 3.1 IN ORDER TO TRANSFER THE VIDEO TO THE COMPUTER TROUGHT FIREWIRE CABLE.. AGAIN THIS SOFTWARE CAME WITH THE CAMERA.. AND I HAVEN'T BEEN ABLE TO FIND IT.. I CHAT WITH SONNY TECH SUPPORT AND THEY TOLD THAT I NEED TO BUY THIS SOFTWARE AND DOES'NT WORK WITH WINDOWS XP... I WAS SHOCK BECAUSE THIS IS THE FIRST TIME THAT I BUY SOMETHING FROM SONY AND THE ORIGINAL SOFTWARE IN NOT IN THEIR WEB PAGE... SO I HAVE AN EXCELLENT CAMERA BUT IT IS REALLY DIFICULT TO GET THE RIGHT SOFTWARE FROM THEM IN ORDER TO TRANSFER DATA.. BY THE WAY. THE PRICE OF THIS PROGRAM IS $ 70...
