Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Plus Tek Customer Service HORRIBLE
Review: I was really excited about the size and quality of scans I got until the second time I used it when a mysterious black line showed up. I reinstalled the drivers, recalibrated, and cleaned several times with the same results. I am running Windows Vista Business.I tried calling PlusTek for assistance. Needless to say, it took 3 weeks, numerous emails and phone calls for them to respond and the only solution they have is to send it back. No immediate replacement. So now, my ability to scan and finalize jobs is down for three weeks plus the time for the repairs and shipping.Think I'll try another brand and sell the 'refurbished' one on ebay.
