Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Worked for 2 Months
Review: This is a decent iron - except after 2 months of light use, it no longer heats. The return process is awkward, and you have to pay the return shipping fee (7.50) plus outbound, and wait 10 days. So, it's only marginally worth returning.I'm adding a star. About four weeks after posting the review above, a new iron arrived in the mail. I have no idea whether the review was the motivator, but I never actually returned the old iron. As I mentioned, too much trouble. Anyway, Black and Decker came through.
