Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Piece of junk, B&D poor CS just compounds it
Review: Gone through two of these pieces of garbage. Never actually got to even use it, the batteries simply don't last. Judging by other reviews of this, that appears to be the norm. Funny how Consumer Reports recommended it. Shows their level of competence. You call B&D; CS for warranty coverage, and they tell you to drive 50 miles to one of their service locations. Yea, right. And Bush was a good president. Thanks, but no thanks, will buy another brand.UPDATE: After a complaint to the BBB, B&D;'s Executive CR called and now admits that this product has a known inherent problem. That's why they are no longer on the market. They offered to buy it back from me. At least it's nice to know that what I suspected is true. B&D; just doesn't make the products like it used to. Probably why they are being aquired
