Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Didn't Meet My Expectations
Review: I bought this reel and was disappointed. First of all, the template they provided for the mounting bolt positions did not match the actual mounting plate. Four more large holes in my wall I had it installed. Then the real complaint. The tension is very difficult to adjust. I felt like I was going to break the hose I had to pull it so hard to get it fully extended. Then, after it retracted, it coiled off of the reel, making a huge kinked mess of the hose and created a job of resetting the hose tension, etc. I returned the unit and have ordered a Rapid Reel hand crank unit. It isn't as sexy as an auto rewind reel, but it works!
