Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Plastic & Crock defective
Review: I used this crock once a week for just a few months. The plastic handle on the lid broke off irreparably. Then the plastic handles broke off the sides. The crock insert appeared to have hairline cracks shortly after this. I didn't think to much of it since I think it is somewhat common for crocks to get little cracks. But I very soon realized that the cracks on the inside mached those on the outside! They weren't surface cracks but went all the way through. I called the maunfacturer to get a refund. Rival insised on sending me a replacement - their "premier" digital programable model. The handle broke on it the 6th or 7th time I used it, causing me to almost drop the glass lid on the floor. Based on my experiences with Rival I would not recommend this or any other Rival crock pot.
