Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: 5 STARS for the Product, -3 STARS for the Packaging
Review: I love the SANGO NOVA BROWN dishware and rate it 5 stars. This boxed set of bowls is just not padded enough for the weight. The slightest rough handling by a shipper is going to result in damage as can be seen in the prior reviewer's comments. Mine too arrived broken. Sure seems like Sango would put a bit more padding between those bowls in the box. Amazon could also do a better job of protecting this item when they pack it for shipping. I sure hope Amazon gets credit from Sango for all these broken pieces. Combined score +2.
