Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Beware of shipping in the summer!!!!
Review: I am very angry and feel like my hands are tied.I just got off the phone with their customer service department and I am so upset!I bought one of the Live caterpillar kits for my daughters birthday. The kit arrived 5 day AFTER I expected it with DEAD caterpillars and a clump of dirt or something. When I called today (a week after their delivery) I pretty much got this, "It is too hot to ship them to your area this time of year". Well that would have been nice to know. The only thing their website says about weather is that if it is too cold you cannot release the butterflies.The CS agent sent us a voucher for 2 specimens of caterpillars, but will not be a good idea to ship until weather is below 80. That is rare in the south. They tried to make it right, but I am so upset I was not warned of this before my purchase. Kids grow out of phases so quick, I hope it will still interest her 2-3 months from now.
