Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Disappointing Customer Service
Review: This unit has operated on a network for 16 months as primary backup. The unit requires periodic maintenance to be read by the server. It is loud. The unit has failed. After 4 days of dealing with customer service on a warranty issue, my frustration has lead me to purchase a competing product.
