Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: This company screwed me with an incorrect description
Review: The description (at the time I bought this - it may be fixed by now) clearly stated the XL kennel weighed 15.5 lbs. Upon purchase and receipt in a damaged box, we quickly realized the box was 25.5 lbs. This is the difference between a $300 airline ticket and a $1000 airline ticket since our dog borders on the 75 lb mark and if he exceeds 100 lbs the cost of shipping him changes. Amazon would only refund the cost of kennel and the cost of a new box. I'm now tasked with going to UPS and purchasing two boxes and taping them together (no box large enough exists - two boxes was how the manufacturer sent it to me) and scheduling a UPS pickup to return the item. Amazon has made no effort to address the added cost/effort that I need to make in order to return a VERY misrepresented product. If you buy this product beware. If they lied about weight, what else are they lying about?
