Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Condition
Review: This item was described as "like new." When I opened it, I discovered a hand-written inscription on the fly-leaf. It had apparently been given as a thank-you gift by someone who wrote their thanks in the book. This was rather disappointing, as I was buying it for the same reason. I solved the problem by pasting a thank-you card inside the fly-leaf over the writing.
