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Title: Blinded by jargon
Review: I'll tell you right away, I didn't read this entire book. In fact I only browsed it. I was put off by the first half of the book which disses just about every other flavor of Six Sigma out there. Of course, this book tells you the *right* way to do it. As to jargon: on page 332 he uses the acronym NOAC (next operation as customer). Then he goes on to talk about it for two pages without ever really defining it. You see, he's a professional. Don't try this at home.If you need a cook book and love jargon, this is the book for you.
