Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Low quality, lack of customer service
Review: Used my DE500P for less than a week total over a year of ownership. Unit quit altogether one month after the one year warranty expired. Called (sat on hold for over 25 min naturally) and emailed DeLonghi to work with me. I am very reasonable and told them I would work with them to find a mutually beneficial solution. They told me all I could do was ship the unit to the nearest service center 3 states away. That seems reasonable. Ship a heavy unit for $150 three states away to "find out" what's wrong with it. Many companies in the past have been much more reasonable offering "exchange units" and I would have happily left them a credit card to do this. Delonghi was unwilling to work with me on that idea and told me all I could do was ship it to the nearest authorized service center 3 states away. $300 for one week of use. First and last DeLonghi product. Beware.
