Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Watch the coupler!
Review: We have had thre of these. On each one the coupler broke (the toothed wheel that couples the base to the pitcher blades). THis is a very common problem. Kitchen aid offered us an upgrade on the first one for $40. Then we bought another from Amazon (great price). Both couplers have now broken and Kitchen Aid is not willing to assist. The couplers are only $7 but nearly impossible to replace without a special tool that I have been unable to locate. By the time you pay the appliance store to replace them you can buy another blender. Really annoying. An obvious design flaw. Kitchen aid's only assistance was to offer the professional model at $50 off list, not even as good as it can be purchaced on sale. They dropped the ball onthis one!
