Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Good Book, Poor Service
Review: The original hardcover version of this book is only available from specialty book sellers. It is also a better quality version than the current softcover version, e.g. typographical errors. Unfortuantely some book sellers such as Supermart advertise the original hardcopy (showing the original dust cover on the Amazon web page) but ship the current softcopy version. Supermart does not provide a customer service phone number or instructions for RMA processing. I sent several emails to Supermart and Amazon requesting the hard cover version (as adveretised) and instructions for returning the softcover version they sent me. Never heard from either company. I finally found a reputable book store in NY that did send me the original hardcover version in impeccable condition. Be cautious when using Amazon Marketplace affiliates. Unless they provide a customer service contact, phone numbers, and stated return policy, find another seller.
