Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Great cooker, lousy insert quality & replacement process
Review: This could be a fine unit if the ceramic crock did not crack after a few uses (as reported MANY times on this site). I have been trying to get a replacement crock since December 28, 2009 and have been told three times now that the crock will be available in 3-4 weeks. We are now into April 2010 and still no crock and no indication when, or if, it will ever arrive. This IS a "crock" in my opinion and I highly recommend that other slow cooker brands be considered over the All-Clad model due to their exceedingly poor record of product support. No matter how elegant the design of the cooker itself might be, it is useless without the crock to cook the meal in.
