Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Fantastic Customer Service
Review: Of course these are a great product, anyone who has tried them knows that. What you might not know is that some earlier units off the production line had a defect that caused cracking under stress or through regular use. I called Bose and they acknowledged the problem, had me ship them back and sent me a brand-new pair. They also encouraged me to spread the word. So, if yours have cracked or you see someone with a broken set, usually duct-taped or epoxy'd, tell them.
