Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Be Careful - It's not your Mother's Hoover
Review: Just a warning for all of you about Hoover. I ordered the steam vac for as a gift. I wish I could tell you how the steam vac works but after removing it from the box and reading the manual this steam vac does not work - it's defective. Per my phone call and email to Hoover they will not replace their defective steam vac. The consumer must find a certifed Hoover service center then take time off of work (loss of pay), drive to the service center (money for gas)to have the service centersee what is wrong with the steam vac. This was not part of the image of Hoover I had nor what I bargained for so just as they say "buyer beware"
