Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Thermal Carafe & Water Dispenser
Review: I have been using Black & Decker Spacemaker Coffemakers for 15 years, replacing one when needed. I believe I have purchased 6 for my home and motorhome. I have always been very happy with them until now. The changes that have been made do not improve the product. Amazon very kindly replaced the first one I received as I was not happy with the Thermal Carafe. It takes 5 minutes to pour one cup of coffee. The replacement is exactly the same. The water dispenser does not have a handle which makes it very awkward to carry and slipped from my hand once and dropped on the floor with water everywhere. I called Black & Decker and all they told me was to have it replaced by Amazon and gave me no satisfaction.
