Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Not actually a Midwest ExPen
Review: The ExPen I recieved when I ordered this item (fulfilled by Petco.com) was NOT the Midwest brand but a Precision pet brand product. There were specific features of the Midwest brand that I was looking for that the item I received didn't have. Assuming that there had been an error in picking and packing my order at the warehouse, I contacted Petco.com's customer service only to be told that they didn't carry the item advertised on Amazon at all so they had sent the other brand instead. I was able to get an authorization to return the item at a local Petco store. However, since I had purchased it through Amazon, I could only receive store credit rather than a credit to my credit card. Bottom line, I feel that listing the product they sent me as a Midwest ExPen when it clearly wasn't was deceptive and I'm not likely to order anything else that's fulfilled by Petco.com.
