Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: not a reliable product and bad customer service
Review: I used to have a very cheap rice cooker ~$25 and I used it for ~5 years without any problem.After our family moved from CA to NJ, my husband insisted in buying this rice cooker although I think it is a little expensive. We finally got it because its good reviews from online. It worked fine for the initial two months then suddently the keep warm switch stopped working.I called the customer service, and they asked me to send the rice cooker to their local service for repairment. Apparently, there are not many local service stores in the country, at least NJ doesn't have one. The closest one is at NY and I have to ship my rice cooker at my own expense.I finally decided not bothering to do so since I would have to buy a second one if I had sent this one for repairment.I would never buy Zojirushi rice cooker again. I would not recommend it to anyone. It does not worth the money.
