Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: False description of merchandise
Review: I ordered this casserole, described as "Calphalon Commercial Non-Stick Oval Casserole with Rack." My order was confirmed using those same words, with a note that the item would come from Kitchenetc.com. When I received the order, there was no rack. Neither Kitchenetc nor Amazon can offer any solution. Each blames the other for the problem. Kitchenetc.'s customer service says that they never knew of any promotion that included a rack; Amazon says the product description came from Kitchenetc. My only option is to return the item for a refund. So don't bother to go through all that for nothing except a substantial waste of time!Although I have ordered several thousand dollars worth of goods from these two companies during the past 9 or 10 months, I will not order from either Amazon or Kitchenetc. ever again.
