Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Customer support awful
Review: Product is ok, but if you have a problem then you are going to need to call support. No support item is free. We had a problem with migration and needed to call. You need to either get a service plan or pay a high one time fee. On top of the payment we had to wait several hours on hold to reach anyone. The support staff we encountered was only marginally helpful. In the end I just had to reinstall and start over from a back up (which could have been done for free). Only reason we are using this software is the cost to transfer and learn another product. If you are looking for new accounting software I recommend considering something else.
