Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Customer service is a JOKE
Review: I got this bread maker for my husband for Christmas. We loved it... for a month. My husband was happily making a new loaf, had just hit the "on" switch, and the machine made a funny noise, complete with sparks and smoke. Obviously, a motor blow out. I called customer service, the rep told me she would put in an order for a new pan insert and paddle. What?!!! I said "this is not a parts problem, this is a motor problem", to which she replied "we have to troubleshoot before we can send you a new machine". Of course, the parts were on backorder and it would be at least 3 weeks for the non-solution. My husband then called (oh what fun to play Customer Service roulette) and his rep told him that he would send out another machine right away. Well, guess what arrived on my doorstep today? The wrong model - an enormous white behemoth that will absolutely be going back to the manufacturer. So far, still no bread machine and no telling when or what we'll end up with.
