Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Won't shut off; terrible customer service
Review: I bought this hard drive three months ago. Three calls to Maxtor's technical "support" later, it still won't shut off so that I can remove it from my computer after I'm done backing up my data. In order to remove it safely, I have to restart my system. Sometimes the backup program occupies 98-99% of my computer's memory, making other applications freeze, and the process responsible for taking up all that memory can't be shut - even after restarting. Imagine a program that, once open, won't respond to a "quit" command or CTRL-ALT-DEL ... that's this drive.And the "support" - if you like waiting on hold for 45 minutes to talk to someone in India whose English is, shall we say, rather idiosyncratic, then I strongly recommend that you buy something from Maxtor. As for me, in the future I'll take the risk that my computer gets stolen or burns up in a fire rather than spend another dollar on Maxtor's junk.
