Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Performace yes - value no - product support no
Review: Received the first generation of these a couple of years ago and have generally been pleased with the performance. Have used them for flying and also great hooked up to an MP3 player/FM radio for mowing grass & blowing snow on the tractor. When the ear cushions fell apart I was disappointed to learn that they wanted $35 for a $1 item. As for the headband cushion that had also fallen apart, there is no replacement but I can "trade up" for only $100. They also won't pre-ship the replacement - you must send the old product to them first and do without until they get around to shipping the replacement. Most retailers nowadays will send a replacement first with a pre-printed label for the return so you can re-use the shipping box. I'm disappointed in this level of support for a supposedly premium product. Get with it Bose - you owe your customers more for what you charge. I'll be looking at other brands.
