Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Don't buy any DeLonghi Products
Review: They don't last and the service is rediculous. A very small plastic part snapped that is needed to control water tank overflow -- obviously poor design to start with. Replacing it would require no disassembly or unscrewing anything -- just lifting it out and slipping in a replacement. The company refused to let me buy a replacment part. I was told that it had to be packed and shipped to a repair center. An absolutely ludicrous and pathetic excuse for customer service and an obvious customer-gouging policy. Don't buy DeLonghi anything -- I doubt any DeLonghi products are worth the trouble, expense or hassle.
