Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: when it works, it's a toaster
Review: The first toaster we received didn't work. The latch would not stay down, and yes, we had the toaster plugged in. We sent it back to Breville and went through quite a runnaround trying to either get a toaster that works, or our money back. It took about 3 weeks from returning the broken one to receiving a replacement. Customer service was not very helpful, promising to call right back and never doing so, and asking if we returned an expresso machine. The replacement toaster does work, it toasts bread. The top does get extemely hot, so be careful removing toast, or you will burn your hand.
