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Title: software problems/lack of support
Review: I purchased this product and installed it without any problems. When I tried to run it, the screen showed a DOS type message that read: "bad or missing command interpreter. New shell?" followed by a blinking cursor. Typing Y or N or simply "enter" did nothing. I had to re-boot the machine to regain control. The manual has nothing in it about this type of message/problem and I couldn't find anything resembling this problem on the web-site.Finally, I sent a email (from the web-site)to the customer service people asking for advice. The email wasn't answered (or even acknowledged)I returned the program and since I had opened the box (naturally!) I had to settle for a store credit instead of a credit card credit.
