Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: It cuts but Poulan support is cut-throat.
Review: My main complaint is that I lost a nut (through normal chainsaw vibration) while cutting a palm tree. This is one of two identical flange nuts that hold the plastic clutch housing cover and the chain bar in place. The instruction manual does not specify the size of the nuts & I thought it may be 5/16 inch. I called their 1-800-554-6723 number and they could not tell me the size but offered to send me one for $9 shipping. Therefore, at Home Depot I bought 2 5/16 inch nuts, 1 with 18 thread and the other with 24 thread. Neither one would go in. It appears that it may be a metric size (perhaps 8mm). I have now ordered from BoltsDepot.com 8mm & 10 mm nuts hoping that they will work. I think it is sickening to see how Poulan rips-off its customers. Stay away from this chain saw, find a brand that supports its customers in a reasonable manner.
