Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Not Suitable for Mail Order
Review: I have no idea whether this is a good filter or not. Mine was seriously damaged in shipment, despite the box appearing to be in good shape, so I haven't had a chance to use it yet. My issue with this item is that it is made with very brittle plastic and has no packaging material or padding in the box itself. The top of my unit was literally shattered.If this item is to be sold online, it must be packaged appropriately for shipping by the manufacturer, and it's not. Fortunately, the sellers (Fridge Filters) responded immediately (off-hours!) and are sending out a replacement - possibly the fastest service I've ever had when reporting a problem. So while I can criticize the materials and packaging on this item, I give the sellers high marks for great customer service.I'm a huge fan of buying online, but if this is as good a filter as the other reviews suggest, it should be purchased locally where it can be more easily inspected when purchased and returned if damaged.
