Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Shame on you Amazon Prime
Review: First, I am not complaining about the product. I bought this for my mom for xmas because I've had one for 3.5 years and I love it. Best toaster oven out there. 5 stars.... but, I like amazon prime but I am very irritated that I bought this item as 'NEW' as a gift and it came missing the drip tray and manual. Further investigation on the inside of the front door showed evidence of quite a bit of use around the nuts. It had been cleaned. I am asumming that this product was in someone elses home and used and returned. I believe that the drip tray was not in the box because you can't clean it to a new condition.When I purchase something as 'New' I expect (demand) that it has not been used and returned. I expect to pay a discount for used goods. Not acceptable in the future and I will be inspecting products much more carefully before accepting them.
