Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Bad Design
Review: I bought this bag for my husband. He works construction and needs to take his tools and safety harness to and from work everyday. He also rides the NYC subways and a commuter train, so we thought this bag would be great and make his life much easier. That it did but only for a short time because the wheels broke after a couple of months of use. He's going to try and fix them himself but I am trying to find another bag with sturdier wheels.Stanley, can't you fix this? He really likes this bag and a lot of people ask him about it and commend the idea. Unfortunately, he has to tell them that the wheels are terrible! Seems like a lot of people complain about this particular feature.
