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Title: Real Men Eat Quiche AND Write Complaint Letters
Review: First, my table saw went on the blitz followed almost immediately by my cell phone. Lucky for me, I had just bought a copy of Phillips' book. I did what she said to do and wrote two very strong letters. Within a month I had a new saw for my workshop and a nice credit package for the phone. (It didn't hurt that I also cc'ed agencies and people from her great appendix.)Thanks, Ellen (and the next time I bake quiche I'll save you a piece!)
