Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Beware; very bad customer service
Review: As a long-time consumer of grado cartridges, I requested these headphones as a gift last year, mostly due to my track record with their turntable cartridges (happy enough, as 'long-time consumer' would suggest). Three-four months after using these (only in home setting, no travel, no pets, no kids to interfere with preservation of these) sound completely ceased to come out of one side. I contacted the company and was informed (rather rudely at that) that no warranty coverage is provided for purchases made through Amazon, which does not serve as an 'authorized retailer'.Not only will I strongly discourage music colleagues from purchasing grado products, I will find another company to buy future turntable cartridges. I am very disappointed with this product, and I am not a particularly picky consumer.2 stars as opposed to 1 only because, while they were working (however brief), they sounded ok.
