Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Beautiful but HORRIBLE Quality plus $9.95 per stem shipping replacement
Review: Where to start... The company claims that the glasses are the most break resistant in the industry. The wine enthusiast website has nothing but good reviews. Interestingly enough I can not seem to write a review on their website. So my order: Two of the three boxes I ordered at Christmas arrived with SHATTERED glasses. The customer service is good. They quickly replaced the broken glasses in time for Christmas. Within the first 3 weeks of use (careful wash by hand use) two more broken glasses. One broke in my mother in law's hand. (I was rather horrified.) So of the 12 glasses that I bought in 6 weeks of use 5 have broken. Now here is the really good part. When you read the fine print, the company is happy to replace the broken glasses for $9.95 a stem.
