Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Terrible Experience - Don't Even Consider This Product
Review: After doing some research, I decided to go with this product over Norton Anti-Virus. What a mistake that was. After installing it PC-Cillin, I tried registering the product so I could receive virus updates and other product updates but the registration process was broken. The software recognized my Serial number but when I tried registering it on their site, I kept getting error messages. I contacted support and they were very slow to respond and when they did, they were unhelpful. Even the instructions didn't match with how the interface of the software works. To top it all off, after 4 messages were exchanged with support, I received a message asking me for the same information I had already supplied twice before.Product registration seems like the most basic thing and if that can't be done properly, what does that say about the rest of the software. I will be eating the $40 I spent and deleting the software from my machine.
