Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Poor Quality and Poor Customer Service
Review: This remote is great when it works. However, my remote had a button fall off, and its now less than 2 months old. Apparently the buttons are individually glued on. I tried to call customer service and spoke with someone who barely could speak english. She said they would send me a new remote, but I had to send back the old remote at my expense. She explained they are receiving many remotes back every day.I purchased a Harmony remote for my father in law for Christmas, and it came with a defective USB cord.If you are buying this product, expect it to be defective. They appear to have very poor quality control.If you plan on buying it anyway, purchase an extended warranty so you are covered past one year and good luck - you will need it!!!
