Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Great Insight, Good Tools
Review: Wow! It's amazing how often I see my friends, family and MYSELF in both examples and in the strategies (some good, some bad!).This is a great book to come upon when one needs it. Obviously, some have been forced to read it by a boss... and I'm not so sure that the message gets across that way.Does this book cure all of the social inequities of the workplace? Of course not - that's not what it even attempts to do!Rather, it's a series of tools for enhancing communication and, for many of us, these tools are a surprising way of looking at all conversations - particularly the non-productive ones.Do I recommend this book? 100%!!! Would I give it as a gift to someone who "needed" it? Maybe not. It's best found when the time is right, not forced on someone when the time is wrong.
