Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Not much to tell
Review: The product didn't work right out of the box. After spending half an hour wondering what I was doing wrong (checking the batteries, adjusting the pad and fluid), I realized I had merely been sold a defective product. I contacted the company, and was told that this "sometimes just happens". Not to a company that expects repeat customers, it doesn't.
