Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Bait and Switch ?
Review: It's great that some users have had good luck, so far, with this software.But my thanks to all of those who wrote to warn potential buyers of problems with this company's customer and technical support. Having worked in technical software support for years in the past, I assure everyone that follow-up is crucial for any sophisticated software.And this is extremely sophisticated software! It should be viewed as an essential COMPONENT of the software.Even WITH good support users are likely to have an occasional bad day, but WITHOUT it, you are SOL!And how can you trust obvious crooks who promise worthless rebates to help you with problems in the future?I really planned to buy the software, but have been persuaded by the warnings to forget it.
