Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Good concept, poor reliability
Review: This is a clever device, and quite simple mechanically. Thus, it is very disappointing that there has been so much difficulty with these devices after such a short time. I had the similar experience of power failure after about 13 months of use. Customer service was friendly, but wouldn't do anything for me because it is out of it's short warranty period of 1yr. They did offer me half price on a new one, but I'm staying away. Hopefully, Nespresso can get their reliability up a bit on these machines in the future.
