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Title: Touch Wheel is Horrible
Review: The touchwheel was horrible and erratic out of the box, unlike my previous two ipods. I called Apple Customer Service, got some Indian guy who put me through 45 minutes of bullcrap, because he did not want me to send it back to get a new one, then his supervisor got on, "Jeremy" and told me they could take it back but they legally had the right UNDER WARRANTY to send me out a refurbished one. In other words, I pay retail for a new product that is defective, have to go through hoops to get Apple to be willing to take it back, and then I get sent a USED one that has been "fixed" ie refurbished.Forget it. I'm returning it for a full refund from Amazon.I'm also going to write Apple executives about this policy, I can't even imagine its legal.
