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Title: Too Complicated for It's Own Good
Review: As a casual user, I find the Rio Carbon is too complicated. The documentation is poor and the e-mail support is worse. Loading tracks is no problem, but setting up a playlist is. I exchanged at least a half dozen e-mails with tech support and each answer was from a different technician but with similar suggestions. Apparently they don't read the previous traffic, and they certainly don't want to answer specific questions. Finally, after almost an hour on the phone with a technician I was told I needed to upgrade my Windows Media Play to version 10. That hasn't helped at all. The only solution so far is to Play All and fast forward to the desired starting point, and in the process I've learned that the battery life is less than 10 hours, or half the advertised life. All in all this device does not live up to the hype and is not practical for the average user.
