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Title: Silly and tiresome - better guides can be found.
Review: This book is full of needless chit-chat and is written in an exasperating and silly style. It is slightly redeemed by "Appendix B", which allows one to study the material in a context consistent with the CNA exam. However, using appendix B as a guide forces one to read the material out of order and often without previous (and necessary) frames of reference. The exercises are useless outside of a classroom (unless you like playing wordsearch games and crossword puzzles). The CD ROM ran poorly and contained nothing of value. I used 3 guides to prepare for the exam and this was by far the worst - a surprise, since Novell Press usually produces good materials.
