Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Wish I had bought this years ago!
Review: This is a great machine. The cost of it equals about what I was paying for commercial carpet cleaning for my house each time. But this does a much better job. (The color of the rinse water that this machine produces is truly astounding---gross!) The hand tool works nicely on stairs. The only cautions I would give are:(1) You need to refill the clean water tank with hot water fairly frequently;(2) Don't carry the water tanks (upper or lower) only by their plastic handles when they are filled with water---the handles can crack under the strain of the weight. This happened to me, though Hoover was really great about replacing them for me.
