Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: impossible to cancel
Review: look, its the times. its good, but it's not worth $20 a month and the trial turns into a non cancelable trap. here I am, 30 minutes into trying to cancel and am paying $20/month because the trial period lapsed as I kept putting off canceling because it was so difficult to cancel. - I think they made this practice illegal with paper magazines.
