Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Not happy with service.
Review: I ordered this telescope as a gift. When it arrived, my husband pulled it out and started assembling it. Missing is a spacer wheel and a screw for the tube ring (supposed to be 2 of each - we only received 1 of each). I contacted Celestron through their online tech/cust service and asked them to send the missing parts. Three days went by before I received a response saying that it might show there are 2 but they only include 1 and to assemble it with just the 1. I was not happy with the reply so I opened another service ticket with them and I'm still waiting to hear from them - that was 6 days ago. I am NOT HAPPY with the Celestron service. I hate to pack this thing back up and ship it back, but if they don't resolve this by the end of the week, that's exactly what I am going to do. (I am giving this product 1 star only because no stars is not an option.)
