Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Don't Bother
Review: I received this as a gift - when I opened the chocolate to enjoy it - I found all the pieces melted together and they were so old they turned white. I called the company to let them know and was told that the white is called "bloom" and basically with temperature changes it causes the fat to rise to the top. The girl was so busy telling me there was nothing she was going to do for me - she missed the point that I was trying to improve their quality control so, I could by a better product in the future. She told me she didn't care if I bought it again - that "chocolate is alive and this can happen". So, if you want a quality product - buy local. I think this company has a bigger problem with their business model as far as customer service is concerned. I did taste the chocolate - inedible is how I would describe it.
