Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Amazon needs to have a Zero Star rating for products like this
Review: Terrible product, even worse customer service. The drive died after two months, and after an hour on the telephone with their customer service representative she then told me that before she would authorize a warranty replacement she would email me a document of additional terms and conditions, and unless I agreed to every one of these additional conditions they wouldn't honor the warranty. She then (AND I AM NOT MAKING THIS UP) proceeded to ask me a series of "Homeland Security" questions to determine if I was a terrorist. At that point I said I refused to waste any more of my time answering stupid questions, and she said that in that case they would refuse to honor the warranty.
