Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: GREAT company, pump not so hot.
Review: When I got this pump, I had been borrowing my sister's 7-year-old Medela Pump-in-Style. With her's, I would be able to get up to 11 oz in 30 minutes, and only got 3-4 oz in over an hour with this pump. I thought that maybe it was just because of the difference in the suction styles and that it would change, but after 10 or more days, there was still no change in the amount I was able to pump. I gave up and contacted Dr. Brown's about the issue. They told me that they would repair or replace the item, at my choice. They are sending me a brand new pump to return for my refund (minus a restocking fee from AJ Wholesale---boo!), and allowing me to keep the one I already have to regift to someone or to sell second-hand. I couldn't believe how great their customer service is! As for pumping, I have gone to the Medela Freestyle, which is worth every penny!
