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Title: Indispensable information for the small business person!!!
Review: Remarkable insight and great advice from the author. Recommends that business owners recongize the importance of systems which guarantee the superior delivery of excellent service and high quality product. The easiest path to success is available to those willing to clearly visualize "perfect" and establish simple systems which ensure it is replicatable. Consistency is the key! READ THIS BOOK AND SUCCEED!!
