Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Decent unit- Terrible customer support
Review: I had a defective unit. Still under warranty, Samsung said they would replace it, but it was on backorder. 2 months later (and without any satellite signal to my main TV)and no new unit, I call them and come to find out that they were not going to replace it, but instead issue a refund (not including the sales tax). I had to fax a receipt, and wait another 2 weeks for an RA and shipping ticket. Once they received the unit in Mid-August, I am told that the check will take 8 weeks. 9 weeks later, no check. I call again and there was a supposed glitch in the communication at the wharehouse and that they would process my refund immediately, AND I SHOULD GET THE CHECK IN FOUR WEEKS. If the check arrives on time, it will be 7.5 months. So think twice before you buy any Samsung product, especially if its your primary source of entertainment...like television
