Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Norton should be ashamed of their poor support
Review: This product packaging says it works on Mac OS-X. Except it doesn't. I've spent 3 hours tonight with the tech support people at Norton about installing Norton Internet Services on a Mac. Tech support eventually said it was a customer support problem that the techies couldn't solve, and then guess what--the customer support people eventually said it was a tech support problem! Yes, I eventually spoke with the supervisors in each group. Now I've been on hold for an hour for the phone number the customer support supervisor said I should call to get support. I think the Norton packaging borders on fraud based on what the software says it is supposed to do, but doesn't do.Norton does not provide customer support when you need it, alas.
