Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Excellent Product
Review: Easy set-up and works very well. Mfg and I now recommend not using rubber hose. It does work with rubber hose but much better with thinner vinyl hose. I had diffuculty attaching the supplied drain hose ( too narrow to fit) but was able to attach a regular piece of 5/8 to their drain fitting. My unit is installed on a cement patio so the drain water hose was made long enough to reach the grass area. I had originally thought the rewinding pump is using the water in the hose. It is using a fresh water supply from your faucet, so expect quite a bit of water to be coming out of the drain hose. While in rewinding mode, I use this "drain" water to clean the patio area or water the surrounding long. If installed near a garden the drain water is obviously put to better use. I would highly recommend this to anyone.
