Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Arrived broken, customer service feckless
Review: Imagine my surprise when my wife opened her [$$$ vacumn] (bought here) only to find it broken albeit in a small way. After waiting on hold for 40 minutes, a customer service cheerily told me that they were well aware of the defect--a broken spring in the handle cap--and they would mail a replacement spring that I "would enjoy installing myself". 8 weeks later I am still waiting for the spring and looking forward to being put on hold for 40 minutes to get instructions.If they know it is broken, why not recall it and fix it? They are just shifting labor costs on to their customers.
