Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: A must read for all owners of labor intensive businesses!
Review: Herb Kelleher and his company have rewritten the book on nurturing and growing the service business. I own a professional maid service and bought copies of this book for our entire management team - we discuss chapters at our weekly meetings and extract ideas to take our company to new heights. It's working!!
