Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Poor Customer Service becomes good
Review: The return spring on my Fiskars hand Pruner broke after a few months of use.A month of unsatisfactory e-mails ended with a prompt, courteous and informative message from Nikki at Fiskars Customer Service in Wisconsin which turned out to be accurate as a new replacement pruner was delivered to our door as I was writing yet another e-mail to Fiskars.D Reese,Hampstead, NH
