Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: beware of customer service at Rival
Review: I own this crock and 2 others from Rival. I am a very big fan of crock pots. But when I encountered a problem with the rival casserole crock, I tried to contact the company. The web site was not a good way. I finally contacted someone at the company by phone, and cannot say the problem was resolved. In fact, I finally had to ask the rep. to please be quiet and really listen to what I was saying. She was all too quick to repeat stock phrases and not really address the issue. After a flurry of exchanges with her supervisor and some other people at the company, I gave the crock away. In the future, I will not purchase any Rival product if there is a good alternative. They lost a loyal customer - one who is willing to share dissatisfaction with anyone who will listen. As to this crock, I agree it runs too hot, and will get rid of this one too. Rival is helping themselves into obscurity.
