Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: LED candle
Review: The candles are very nice, once we got them to work. The two star rating is for the customer survice. I had ordered a pair of these and when they arrived only one worked. I called Phillips to see if they would replace the needed LCD. They did replace the defective part, but they wanted me to package and pay the postage to send back the nonworking part, which I suspect could only be valued in penneys. When I buy something new, I expect it to work right out of the box, or I expect the company that produced the product to make it right at thier expense.
