Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: EUREKA SERVICE IS HORRIBLE
Review: THIS IS RIDICULOUS CUSTOMER SERVICE! I ORDERED THIS PART 10 DAYS AGO AND HEARD NOTHING - ZERO FROM YOU THAT IT WAS ON BACKORDER. I WROTE AND E-MAIL INQUIRY - NO REPLY. I CALLED - FINALLY GOT HOLD OF A LIVE PERSON AND ALL SHE COULD SAY WAS IT WAS ON BACKORDER. YOU COULDN'T HAVE TOLD ME THAT???I ASKED FOR LOCATION LOCALLY TO GET THE PART AND WAS TOLD - I DON'T KNOW - MAYBE A LOCAL VACUUM DEALER LIKE EVERGREEN. THIS IS THE WORSE CUSTOMER SERVICE I HAVE EXPERIENCED IN A LONG TIME. I WOULD EXPECT SOME SORT OF APOLOGY - YOU PEOPLE KNOW IF I HAVE A CENTRAL VACUUM SYSTEM FROM YOU I CANNOT CLEAN THE CARPET WITHOUT THE BELT - AND YET YOU CAN'T INFORM ME IT IS ON BACKORDER???I'M SO DISGUSTED WITH EUREKA SERVICE - I WILL NEVER BUY ANOTHER PRODUCT FROM YOU AGAIN. IF I CAN FIND A WEBSITE TO ADVERTISE YOU LACK OF CUSTOMER EMPATHY - I'LL GET IT THERE ALSO.
