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Title: Allergic to oily beans
Review: I have had my machine now for about 4 years. During that time, I have had to send in my machine not once but twice for a full service (at 250.00 a shot). My problem each time was that the beans were clogging the machine (malfunction 8). And while this sounds like an easy fix and maybe something that you can do at home...such is not the case..! The VERY nice customer service tell me that my bean choice is the problem, but I guess I don't get how you can pull a shot of espresso with a non-oily bean. espresso beans are- by nature kinda oily. They suggested that I spread out my beans on a paper towel to absorb the excess oil...and I'm thinking what? for 2k for an automatic machine, I am needing to de-oil my beans? That's not so automatic...
