Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Great lattes and coffee, when it works
Review: Well, my 5th Saeco machine from Starbucks in a year and a half failed this week. The steam nob assembly just popped right out. I had high hopes for this one as they upgraded me to the top of the line Digital Italia back in April when the steam unit on #4 stopped.These units make great coffee and are simple to use. Unfortunately they fail pretty regularly.The only saving grace has been the wonderful warranty support from Starbucks. They've been prompt, courteous, and helpful in getting me each of my 4 replacement units.That is, until this time. When I called over the weekend I was informed that Starbucks was no longer carrying the super automatic espresso makers. Guess there were too many returns. They did offer to refund my purchase price, which I will gladly take them up on. I'm not sure at this point if I'm willing to try my luck with another make/model.
