Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Total piece of crap.
Review: I own 2 ames hose reels that on going on 8 years old. They are now discontinued and I needed another reel for a new faucet I installed. I ordered this hose reel expecting it to be the same quality as my other Ames hose reels. Well boy was I wrong. As soon as I opened the box I felt how flimsy and poorly built the item was. When i mounted it on the wall, the whole reel flexed back and forth as I rolled the hose up. The plastic was smoother and felt much cheaper- almost like the plastic used to make plastic storage bins. What a shame, oh well. I'm sending this hunk of plastic back to amazon.
