Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Kinda Ironic Isn't It
Review: It is kind of ironic that Amazon lists this book. Obviously they have not read it. Since 2000 they have outsourced almost all of their customer service. And not exactly done a bang up job of it.Notice that there are no contact phone numbers even listed on the site anymore? You have to have them call you. I had a problem with my last order (and I do mean my last order ever with Amazon) today. While unfailingly polite, the customer service rep took 5 minutes to locate my order ( the computer kept giving him the wrong one) and could not resolve my problem. At least I think that's what happened. I could hardly understand a word he said.What has happened to this one proud company? What has happened to this one proud nation?
