Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: AMAZON LOST ON THIS ONE.
Review: lRECEIVED THE BOOK IN GOOD TIME BUT WAS TOTALLY DISAPPOINTED IN THIS SO CALLED HARDCOVER? IT WAS THE SAME SIZE AS A PAPERBACK , THE PAPER WAS POOR QUALITY AND SMALL PRINT. HAVE ALWAYS BEEN SATISFIED WITH AMAZON, BUT NOT THIS TIME.
