Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Excellent timer
Review: The timer works great, is pretty easy on batteries and reliable. I've had mine for years now and have replaced the battery once. I use it all the time. It would be 5 stars if it were a little bigger and the number buttons were arranged in a keypad type arrangement rather than the goofy 1-5 in the top row and 6-10 in the bottom row (meaning I have to look at the buttons all the time and making it easy to hit the wrong number). But at least it has number buttons at all, which most timers do not.
