Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Incredibly Bad Customer Service
Review: I purchased a Plustek OpticFilm 7200 from Amazon several months ago. It set up and worked fine for a week or so. Then the OpticFilm program indicated that the unit was not connected. It is properly connected and pressing buttons on the unit show reactions on the computer screen. But it will not work.So, after a thorough reading of the manual, which does not help in this situation, I determined to call for help. Here's what I found:"One of our representatives will be happy to assist you from Monday through Friday in office working hours as shown below:Other Countries or Areas (including United States)9:00 a.m. - 6:00 p.m. Taiwan Time"Unbelievable that Amazon sells these products without ensuring that there is appropriate U.S. customer service in place.
