Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Finally a book that cuts through the BS and tells it like is
Review: In the competitive world of today's business world where bottom line and results are often the sole focus of business management, the real foundation of the company - its people and culture - are too often overlooked. Author Fromm, using vivid examples from his own business, and often some from his client's, illustrates how shifting the focus internally by treating employees like royalty and facilitating their efforts instead of creating obstacles, results in richer bottom lines, improved production, and better customer service. Fromm goes on, in an attitude rare among top execs, to state that a prime responsibility for any manager is to "cut through the red tape" that hinders top performance by an employee.Overall, a very well written book that is remarkably free of techno-talk and useless clutter. Fun to read and gripping in insights, this book should be on the table of every manager today.
