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Title: UMAX Poor Service
Review: I purchased a UMAX 3400 series scanner. It worked initally, but it wouldn't after one month of very light use.I spent endless hours trying anything and everything UMAX suggested in their operating manuals, website, and through tech support. I spent over ten hours of long distance telephone calls mostly waiting to talk to someone in their tech support center just to receive authorization to return this piece of junk.What I did find out that UMAX lies about the resources required to run their scanner. UMAX scanner requires Windows 98 system resources of 90% or over. This is close to impossible for most systems currently sold.What I did find out that UMAX operating manual is incomplete and provide incorrect information.What I did find out that the UMAX tech support center has poor quality telecommunication equipment that caused by dropped calls and static.What I did find out that the UMAX tech support center is under staffed to handle all the calls from people requesting tech support.
