Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Lesson learned
Review: After reading reviews of the carafe breaking, I unwisely made the choice to purchase this model anyway, because I really liked the design. BIG MISTAKE! I was very careful with it after reading the reviews, but like all the others, mine broke too. I contacted Krups to see if they would replace it, in light of the history of breakage. No go. Two words that don't go together, KRUPS & CUSTOMER SERVICE. Buyer beware! It's not "IF" the carafe will break, it's "WHEN". Also note replacement carafes cost $25 plus shipping. This carafe should be recalled. Avoid Krups!
