Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Still trying to get this *&^%$ player to work
Review: I want to believe all of the positive reviews; I really do! But at the moment I'm still having problems with the downloading and uploading of the firmware. I know, I know: do it in recovery mode! Whatever that is! (Don't worry, I've been to the site and followed the directions 20+ times!)And as for customer support...I got a message giving hours and "Good bye" ( I did called during the hours CS was supposedly open). I had a MPIO and wanted something more reliable but once again find the software package and manual (so big and so little information!) are not intuitive or easy to use. Maybe the Mac Nation is right.And as for that first review posted here on Amazon.com, I hope that guy got a bonus; he must be working for Cowan!Don
