Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Company does not honor warranty
Review: I ordered this canopy on May 1, 2009 and had been using it for less than a month. One of the cross bars bent at the end where it attaches to the next one. I called customer service twice on Monday to resolve the problem. Each time I was told someone would have to call me back. Wednesday, after no one had called, I called a third time. Customer service said that it "must have been the weather". They would not honor the "10 Year Warranty" and could not sell me a part to repair it. I liked the canopy, but apparently it is not very durable.
