Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Broken right out of the box
Review: Very disappointing. This hard drive didn't work from the second I took it out of the box. I first plugged it into my Vista OS PC, the computer didn't recognize it. I then tried it with my XP OS PC, but again it didn't recognize. I called customer support and they immediately offered to replace my drive... as if this sort of thing is so common, they didn't even try to trouble shoot. This was a sign that apparently these drives fail all the time! Customer support didn't even blink an eye before offering to replace the drive. It's been a week since I shipped the faulty drive back to WD, but I haven't heard anything from support nor has my new drive arrived. And to add insult to injury, I had to pay the $20 to ship the drive back via certified mail. I'll never purchase a WD drive again.
