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Title: Eureka did not honor warranty
Review: I consider this vacuum top heavy. If falls over easily. When we got it we also noticed that the beater bar only worked occasionally.When it quit working completely 8 months into the 12 month warranty period, I took it to an authorized service center. After three months the part that I need is still on backorder. I had to buy another vacuum cleaner (not Eureka). I tried to expedite the part by contacting their parts department, their customer service department, the regional office, and even the president to no avail. No one seems to care that they sold me a product that failed completely while under warranty. All anyone would ever do is tell me that the part was backordered. They never had any idea when I would get it. When I wanted to be transferred to a manager I was left on hold for 20 minutes before hanging up.
