Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Poor Design
Review: This smoker is a great concept but poorly designed. When I got it the smoke generator had to be replaced right off the bat. Then the front face plate after using it twice. Then the plastic on the door broke causing the door to come off. Soon after the heating element. I couldn't believe the run of repairs I had with this unit. When it worked it was great. Customer service was great. Now the door is broke again and it is just sitting on my patio. I will not get another one until they do something to make this smoker survive longer.
