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Title: A great book for anyone in charge of anything
Review: I think this is an excellent book. It has philosophical depth as well as fairly detailed how-to coverage. It covers the people side of life and business as well as the systems side - how to set up the various systems of any operation to make the operation work. It puts life first, business second: it helps us make our business or career a building block of our life, not the reverse. The reviewer who only read the first half of the book missed the best parts: HOW TO DO what it takes to get your business to support your life aims and needs and the life aims and needs of your employees, customers, and suppliers. Getting Gerber's philosophy or viewpoint is half the learning; learning how one can do it is the other half. Gerber gives us both. This book touches the essence of quality management. I am a business professor and I will recommend it to my students.
