Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: ITIL Study guide - worked for me.
Review: My approach to test preparation is not to take a gang of mock exams but to learn the process. Ron Palmer's text taught me the process. He has no mock exams, but questions at the end of each chapter that force you to go back into the text and do a little searching (there is a guide to where to find items, but you still have to do some hunting). In the course of doing this, important factors that I did not highlight when I read the text the first time were driven home. This book is not so much about passing the test (which it helped me do) as it is about understanding ITIL in ways that the official ITSmf text does not provide. I passed the test handily.
