Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: helpful but..
Review: if you are new to business process improvement this book is helpful. it gives a short but to the point descriptions of the previous concepts in this area. and also it does a good job of explaining business process modeling and design. however, the author repeats the same ideas over and over, even same figures. The whole idea could have been explained in 30-40 pages. CD and software (eval. copy) is supports the topic and the content.3.5 stars would be more precise..
