Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Poor customer service
Review: I bouhgt a butterfly garden for my grandson. You have to order the catpillars separately using their special coupon code. I did this but the caterpillars never arrived. I wrote & called the company for an explanation but they refused to help me because they had no record of the sale due to the fact that it was purchased through Amazon. They did offer to ship more butterflies for $3.00 if I had the receipt but I had only my Amazon track record whicjh they did not accept. As a result I paid another $21.00 for my caterpillars in addition to $15.00 for the original set. Not a great bargain - their customer service could not have been less helpful!!
