Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Not Nearly As Good As...
Review: This review is about the K & H 11x24-inch size pad. Not nearly as good as the competition! Petmate's 10 x 20-inch heating pad/bed warmer may be a few inches smaller, but it has at least twice the warmth as this K & H pad! (Petmate is 30 watts, K & H is 13 watts.) You get what you pay for; the K & H pad is a little cheaper, but the Petmate pad is better. We agree with the reviewer that said: There is not anything wrong with this pad; it just will forever live in the shadow of the Petmate branded one we have. This K & H pad is better than nothing, but not much. I called K & H customer service, thinking something was wrong with this unit. I was treated rudely and with an attitude that tells me I'm probably not the first one to call and express concern at the lack of heat. We also tried another K & H heated bed, the Lectro-soft, with the same poor heating result. We would not buy one of their products again.
