Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Forget it if you need a new charger
Review: AVOID PANASONIC TOOLS. If the charger fails you will be forced to buy an entire new drill kit!It's a good drill, but one year and 10 months into the drills life the charger went pop and Panasonic will only sell a charger/battery combo for $100 plus $20 shipping. That was the cost of the drill! Their customer support is based in the Philipines and while they were nice, they were useless in solving my problem. I want to buy just a charger, but they won't sell it. Just the $100 combo - it is a better value to buy a new drill kit. This is a rip off forcing customers to buy a new tool just because the charger failed.I am charging my 12v batteries now with a 12v car charger and will NEVER buy another Panasonic product again, because their service and customer care is zero. It's a nice drill, but what good as a nice drill if they won't replace the failed and poorly built charger? Refusing to sell just a charger at a reasonable price is terrible way to treat the customer.
