Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Not reliable, all parts not available
Review: I have the 15.5 ft, heavy duty model. This ladder started out great. Within 8-10 uses it did not open and close very well. The ladder would not lock properly without effort to make sure each pin was properly seated. My real problem came after about 20 uses when one of the locking mechanisms came apart. The leg will no longer lock at all. The company does not offer a replacement for this part (even though it is easily removed), therefore I am stuck with an almost new ladder that I can't use. I think it would make a good ladder for a homeowner who will not use it often and can be very careful with it. Even though I was extremely careful transporting it I believe that is how it was damaged. I think the locking mechanism was hit during transportation. The design of the thumb lever can be hit easily. The ladder is not designed well enough for medium duty use, only light use.
