Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Weird problem, zero support
Review: I am helping a family member use this program. I have come up against a bug--the program is mis-identifying data files as having come from an older version of Legacy, making it impossible to open them. Considering the amount of work that has gone into these files, this is a very bad thing. The company refers users to the website, but there is no phone number available anywhere on the site, the FAQs are useless, and some of the tech help seems to be adversing (e.g., sign up for an email list).Not providing a phone number for people who have invested time and money in a company's software seems a particularly slimy and stupid thing to do.
