Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Great book, worthless on-line exam close to fraud
Review: The book is great, and a big thank you to the writers. When it came to the on-line exam and certification, I am still strugeling with the Mc-graw hill support. After sending them two emails I finaly got to the exam on the internet: [...].BUT, after I finished the exam, they basicly just said thank you and good bye. What I wanted when I passed the test with 90% was a form where I could enter my adress so they could send me the certificate, but no no. Two emails later, I havent heard a word from them yet. Mc-graw hill - this sux and if feels like you are close to commiting fraud when it is so difficult to first find the exam and impossible and close to impossible to get the certificate. This was not what I expected when I saw "Earn certificate of achievement through the free on-line examination" on the book cover. Without this trubble, the book would easily get five stars.
