Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: A great fun to write (and read)
Review: Mac OS in a Nutshell was one of the most interesting books I have ever written. The Mac is an extremely intuitive system to work on, but really understanding how to use its powerful features takes time and patience. I worked harder than I ever have to learn the underpinnings of such technologies as QuickTime 4, ColorSync3 , Sherlock 2, and OpenTransport to present information about how to get the most use out of them, without verboseness or too much jargon.The beauty of the O'Reilly Nutshell series is its succinctness. The Mac OS book provides tips, tricks, descriptions of processes and tasks without boring you with information you don't need to perform your work. You can either read the book cover to cover or use its chapters to research topics that require the book's indepth coverage.It was an honor to write this book about the best operating system ever written. The book covers Mac OS 9 and introduces Mac OS X.
