Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: NEW won't help until manufacture warranty runs out...
Review: Part of the reason i got the service plan was to avoid the hassle of dealing with Brother (the manufacturer of a printer i bought). When a problem did arise i called NEWcorp and they said I had to deal with the manufacturer. That's not the way the product was advertised.
