Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Great when straight
Review: This is my second Hot Tools Flat Iron. The first one was given to me in 2004 and still works well. The coating has chipped/worn off so I purchased a new one at the same time I replace a Hot Tools Hairdryer. This flat iron is awesome and will straighten my thick, course, wavy hair. It is true that at time a few strands of hair will catch at the hinge or between the plate and plastic. To avoid this I use smaller sections of hair at one time and rarely have problems. I like that I can adjust the temperature. I've used the flat irons with brass plates and it gave terrible results and fried my hair at the same time. I highly recommend this product and would have given it five stars if it wasn't for my hair getting caught although rarely.
