Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Cool idea. Good service from Amazon
Review: Easy to use software to program the remote, although programing the buttons exactly the way you may want them is tedious. The remote was new, but had a defective button. Amazon shipped a new one immediately before I returned the defective one using Amazon's prepaid UPS return label. Great service from Amazon, and the cheapest price I could find on the net.
