Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Premature Failure
Review: Within two weeks of receiving the lamp the ballast burned out. Grandrich sent a new one which was DOA. Another replacement ballast along with the attaching connectors was supposed to be sent. Numerous follow-up calls and e-mails to Grandrich inquiring about the status of the latest replacement have gone unanswered. It appears that this is a product quality issue as well as poor customer service.
