Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: A different opinion on this item
Review: I'm not sure whether this is a product problem or a service problem, either way, you need to be cautious. I've always had good luck with Panasonic but after using this rice cooker 3-4 times over a 2-week period, it went south.. completely dead. So I take it to my not-so-local Panasonic "Authorized Service Center" who proceeded to take 4 weeks to get the part. I took it home and used it once... and again, completely dead. This took another three weeks for the same part. I've used it once now, and noticed that the lid does not fit tightly, allowing a messy combination of steam and ricewater to coat the back of the machine on its way to creating a messy goo all over the counter. The problem with the lid is probably caused by the crushed plastic where the tech used a screwdriver to pry the lid off. Lousy product and worse service. Adios Panasonic.
