Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: don't waste your money
Review: I purchased this MP3 player less than a year ago and it is already broken. I researched all MP3 players and this Rio Carbon received great reviews and seemed to have everything that I wanted. It was great for about 8 months, although it would occasionally turn off randomly when listening to music. Then one day I turned it on and it had "UPGRADER" mode written on the screen. I went to the Rio website and tried to install all versions of firmware which is suppose to rewrite the hard drive (and erase all music files on the player). This did not work, and either did the countless phone call to Rio's support team. All they could offer me was a refurbished player for $99. Do not waste your money on this MP3 player, I am not the only one with these problems either, there are lots of reviewers that have the same problem, and tapping it on the back doesn't do anything. If you do decide to get this MP3 player, I STRONGLY suggest getting the warranty.
