Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Unreliable service
Review: I signed up for the free 2 week trial and I'm glad that's all I did as I have now cancelled it. My problem is not with the New York Times itself; the articles are well written, cover a wide range of news topics and are well presented on a Kindle. However, I only have WI-FI Kindle so I need to be at home to do the downloads. Three times in the first week, when I switched the WI-FI on, nothing happened. I tried to manually resynch, but again, nothing. So, three times in the first week I left for my commute to work with nothing to read on the train. It definitely wasn't my home network as I was able to connect to the internet just fine. If I'd had a 3G Kindle I could have tried the download later, but I don't so I need reliable and instant downloads. Without it, the subscription would be a waste of money.
