Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Amazon sent an older model and not the one pictured.
Review: The drill I ordered arrived very quickly. This was my third purchase from Amazon and Like one prior came with the outer carton destroyed. Seems like Amazon shipping department rations the packing tape and the taped seams failed. The drill I was sent was an older model with the clam shellcase and not the one pictured in the item description. I did email and explain my problem which amazon responded to quickly. Amazon said that they were sorry for the mistake and offered a refund. I was also told the mistake was corrected on the web site and the description was updated to reflect the actual product. I just wanted to mention they did not change the item description or the item picture so if you purchase this drill you too will get the same model I did and not the current one pictured. I know this not a big deal to most but replacing both older batteries in 5 months will cost you half the price you paid for the drill.
