Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: A decent product
Review: The Black & Decker D2030 has shown itself to be the best iron we've owned. Lots of steam, supported by a large water reservoir.Why then only 4 stars? Because I am skeptical about a product produced by a company that can't answer a simple question about the design of their product. I inspected the iron on receipt and noted that only half the steam holes in the sole plate appear to be functional as they are the only ones that pass fully through the soleplate. I contacted the Black & Decker help line and asked "How many functional steam holes is the D2030 designed to contain?" Their response ... "We don't have that information."My concern re. the number of functional steam holes is to assure myself that the iron's steam function will work correctly.If they can't answer this question why should I believe they are capable of producing a quality item
