Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Great item when it worked
Review: I was so pleased with this recorder the first week I had it till it started to freeze when shutting it off. It was user friendly and quality of picture and sound was great. I could live with the freezing when shutting it off but it started freezing when converting a tape to a DVD and at the end making the DVD useless after spending the hours converting it. It just got worse and worse so I was wasting time and money on the blank DVDs. White glove customer service is a joke. I've been calling for weeks and they claim an overload of calls to call back and when I did finally get a real person they couldn't help. Unfortunately my last alternative was to send it back for a refund to Amazon. I'm now afraid to exchange or purchase another GoVideo product due to this bad experience with them.However, I will say I never once had a problem with Amazon. They are great as far as prices and exchanges and customer service.
