Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: The first DVD was amazing.
Review: I gave my wife this DVD for Christmas, and we've just now gotten around to opening the package. We watched the first two episodes: they are amazing; they are gripping. The characters are real in the same way they were in The Wire.I can't say the same for the episodes on the second DVD, because it was defective. I called Amazon just now to let them know that it was defective, but I was informed that I had missed the window of when I could return a defective product. After asking to speak to a manager, I waited on hold for a while, and then I was told that I could return the set for a refund, but they wouldn't replace it. So I said thanks, that's fine.What's happened to Amazon? I thought their service was what made them a great company. I order from them all the time. Maybe not so much now.
