Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Nice Product, Very Poor Instructions
Review: This item works great, and has the extension to make it 36 inches, BUT... it has the very worst set of directions I have ever seen. If you are handy, you can figure it out, it has 2 extra mounting brackets in the box, that are not listed on the instructions. Since it doesn't work without them, you can (have to) figure it out. The Instructions page (single page) even has a section that says if you need more help see.... and then nothing. I haven't found instruction on the web. Nonetheless, once up and operational, work like a champ.
