Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: SONY VAIO VGN-FS HAS DEFECTIVE AND WRONGLY DESIGNED LCD.
Review: VGN FS SONY VAIO PRODUCTS HAVE DEFECTIVE AND POORLY DESIGNED LCD . MOSTLY MADE IN CHINA WITH LOW QUALITY COMPONENTS.I AM STRUGGLING WITH A SONY VAIO VGN-FS NOTEBOOK WHICH WORKED BARELY FOR 20 DAYS WHICH WAS PURCHASED FROM BEST BUY MISSISSAUGA. MOREOVER SONY CUSTOMER SUPPORT AND SERVICE IS NEXT TO ZERO. WHAT YOU HEAR IS RECORDED MESSAGES, LONG WAITINGS ON PHONE AND IRRELEVANT QUESTIONS AND UNWANTED TECHNICAL INPUTS.ISSUE IS UNRESOLVED EVEN AFTER TRYING ALL MEANS OF GETTING IN TOUCH WITH THEIR ONLY AVAIALBE TOLL FREE NUMBER WITH A SINGLE CSR AVAILABLE WHO KNOWS NOTHING EXCEPT HE/SHE WOULD APOLOGISE FOR 100 TIMES IN 10 MINUTES. Being bounced from one drone to the next, hearing about policies and procedures, but never about them trying to do the right thing and take responsibility for their products or promises, Sony really sucks.
