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Title: Regurgitated PR Pap
Review: I had high hopes when I bought this book. After all, I fly Southwest whenever possible, because it's the most efficient, well-run airline with top notch employees. Although this book covers that ground, it does so in a hype-filled, "Kelleher is great, Kelleher is good, let us thank Kelleher for our flight, amen" style sure to turn intelligent readers off.Nobody's perfect. What were the mistakes? What could Southwest have done differently? When the book is nothing but accolades, you begin to wonder if it's all true or not.I still love the airline, but this book was a waste.
