Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Horrible Customer Service
Review: I ordered the Harmony remote directly from them a couple of weeks ago. A week later I was told that they had been swamped with orders, but that they were being shipped in the order that the orders were placed. At the end of that week a fellow employee who had ordered via fax a week after I did had already received theirs.When I last spoke to them, the owners son (very rude) essentally told me I'd get it when I get it. When I asked for a tracking number he stated "What do you want me to do? Dance on my desk? If you ordered 20 of them I would get the number for you." Obviously the individual consumer is not of a great concern to them.If this is how they treat their customers before they get the product, I'd hate to see what will happen once they have your money and you have a problem!
