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Title: Good Only So Far
Review: The idea is good: Four simple steps to make your workplace dynamic, fun and customer oriented. But to prevent any note of negativity from intruding on this Never-Never Land there's nothing to this book beyond these four steps. Are your customers crabby even though you've "chosen your attitude?" Does your boss think that "play" is goofing off? Did you "make their day," and get a grievance filed against you for harassment?And what happens when you try to "be present" with coworkers who have joined the living dead and want only to suck the energy from your soul?Most of us work in the Dilbert Universe where our best efforts are wasted on demented coworkers, jerk customers and insane bosses.I pity the poor supervisor who gets saddled with implementing the chirpy ideas in this book. They may not fail but if they do it will because THEY are at fault, not the authors.
