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Title: A Refreshing Insight into Service
Review: This book has got to be one of the most refreshing and useful books ever written on service! For the top level manager, or front-line cashier, it is packed with practical examples and easy to apply ideas.Want to know what your customers really think of you? What is important to them and how to give this to them? Read this book now.Illustrations, diagrams, examples, anecdotes all make this an easy to read, and easy to apply book that will ultimately help you to UP Your Service!
