Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Cheap construction - disappointing
Review: Although this product claims to hold dogs up to 20 pounds, I don't think a dog any bigger than 10 pounds could fit comfortably in this carrier. The bottom of the carrier is merely made of foam, so it does not give the dog a sturdy platform on which to rest. The straps feel pretty flimsy, and it seems that frequent use would cause them to fray easily. I was very disappointed with this product... and so was my 15 pound shih tzu.
