Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Bye-Bye, Black & Decker
Review: This product has cost B & D a lifelong customer! Wish I had read all those reviews before I invested. We, too, loved the 325 and agree with all the complaints about this one. Must also add that the carafe is way too heavy for elderly, arthritic hands to hold for as long as it takes to pour and the carafe size is inconvenient for pouring into a cup. Also the lid falls off and coffee goes everywhere if it is not seated perfectly and screwed tight. The coffee also backs up in the paper filter (the metal filter we used to use does not fit this) and the grounds go into the carafe and the brewer does not empty, but spills coffee everywhere when you try to pull it out. Unable to install under counter since screws are too small! Spits out more steam against the cupboards above than the one we were replacing because of too much steam! Will probably just trash it rather than deal with poor customer service I am reading about in other reviews.
