Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Poor customer service with company
Review: My machine worked great for about a week before a string got tangled and ruined the whole machine. Brother customer service was basically useless and said I would have to pay shipping costs to their mainland service center (I live in Hawaii) to get it fixed. The local service center refused to service my machine, despite the fact that it is still under warranty. It's been a huge PITA and I will never buy Brother products again.
