Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Unacceptable lacquer problem
Review: Horrible, horrible, horrible. I wish I had read these reviews before making a purchase. I followed lacquer removal procedure to the letter but there is no way of telling whether it has been removed. I assumed that it had an invisible coating that I had removed with the oil during cleaning. It worked well as a wok the first (and only) time I used it. But even with wooden implements, chips of lacquer came off into the food. (Very crunchy but no thanks!) I don't understand how this comes out with a 4.5 Amazon rating. Perhaps there are different product lines, with some woks having easy to remove lacquer.
