Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Worked nice until it broke.
Review: I liked this bookbag and the suspension system was a good relief for carrying heavy books, but within a year, the top part teared and now there is a big hole. I'm disappointed since bookbags should last a while. I had a Jansport when I was in 7th grade (now a college student), and it worked forever. I bought a new bookbag last year for a change. Disappointed and a waste of money.
