Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Great espresso when it works
Review: I have been making espresso at home for 8 years. Seven of it with a Krups machine - it still won't break. I decided to get a higher line model to handle parties and the fact that more people in my household drink espresso now. It produces espresso that you would get at a fine Italian restaurant. The process is very quick and easy. The problem lies with the reliability of the unit. I have sent the unit back once to Briel to fix a major problem. At four months the machine would only make hot water. Hot water instead of espresso would come out. Regardless of what senting I put for the coffee grinds, hot water with a little bit of coffee would come out. I had to send the unit back at my cost for shipping. It returned three weeks later working again. Two months later, it did the same thing! I'm now considering the money I spent on the unit a total loss and will buy an espresso maker from another company.
