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Title: Conflict and Communication
Review: I was expecting more concentration on verbal, non verbal skills used in communication and conflict between the parties involved rather than puzzles, centering, diversity, and teamwork, although I realize all those could be involved in the title mentioned. There were a few that focused on the actual dialogue that I did find helpful. Also, many involved anywhere from an hour to a full day's participation. In my 4-12-hour presentations, I am looking for shorter, such as 15-30 or 45-minute activities to emphasize points I have made and let the attendees actually particpate using those. It is easy to hear someone say something works; much harder to "do it yourself." I think activities are important in training sessions and rely on them a great deal for a total integration of the subject matter and diversion of presentation, but most of the ones in the book were way too long and not on the points I needed.
