Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Poor Customer Service
Review: As mentioned in an earlier review, one can order an extra battery from Magnavox. However, getting through to a live person proved frustrating for me. I needed the battery for a long trip, and was told I would receive the battery (if I paid extra) in time. To make a long story short, it did not arrive on time, and I no longer had a use for it. After being on hold, being disconnected twice, and making several phone calls, I was told that I could return it at my cost, and pay a 15% restocking fee. This was despite the fact that 3 people had guaranteed I would receive the battery on time. No reason or apology was given to me for why I did not receive it on time, and Magnavox has lost a good customer due to this treatment.
