Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Bad Product, Bad Customer Service
Review: When I first bought this, DVDs would freeze at times and the image would decay to pixels at times. I contacted Sony customer service and they said that it was due to finger prints or scratches on the DVDs. After I had the machine for about 2 to 3 months, the DVD player stopped reading DVDs completely. I again contacted customer service and they told me to ship it to Texas and that they would send me a refurbished machine for ninety dollars. Actually, ninety was the minimum cost for labor since the warranty only covered parts. It could cost more if any of the parts were not covered by the warranty. Considering the cost of the machine, this was not a good option. I am stuck, but I hope that others won't make the same mistake and buy this machine. Also, after I ran into problems, I looked on Amazon for reviews of similar Sony DVD players. Sure enough, others had the same problem.
