Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: horrible customer service
Review: Do NOT buy an Epson product on-line they have awful customer service and no 1-800 number. My printer did not reconize the ink and after spending 15-20 minutes on hold was told that the ink was bad and they would send fresh ink to me. Well I called weekly and have not received the ink yet a month later. But since I ordered it online, I didn't want to pay to ship it back just yet.
