Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Terrible. 2 models have died on me.
Review: I have had a terrible experience with this Western Digital My Book. The original failed approximately 3 months after I got it. I called Western Digital and had them RMA me a new one. I really had to push hard to get them to cover the shipping on it. They wanted me to pay to send the faulty one back. I asked to speak with a supervisor and he quickly arranged a UPS preprinted label to be emailed to me.The replacement model has now failed in a similar manner approximately 1 year after I got it. I'm not going to bother trying a third.
