Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Junk
Review: I ordered and received this hose reel in August. When trying to attach a hose to the outlet connection it cross-threaded and destroyed the sorry plastic connection. Called AMES Customer Service on the phone to order the replacement 2-piece inlet outlet connections for my howe reel. Ames sent me a one piece inlet-outlet connection that is obviously for some other product. I contacted them again via their parts web site which clearly showed the hose reel I purchased, and I reordered the two piece inlet-outlet connection. Today, I again received the same damn one piece part which does not fit in my hose reel. So I spent $70.00 on a junk product for which I cannot receive the correct replacement parts.Ames must be staffed by fools and it is impossible to talk with a "live" person. Now, I hate Ames and am just going to have to junk the hose reel. My advice is DON'T EVER BUY ANYTHING FROM AMES TRUE TEMPER.
