Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Bad design of door
Review: I have mixed feeling about this carrier. My biggest complaint is the kennel door - it is very easy for the door to fall off or open automatically when I am holding the handle on the top, because the weight of my cat (14 pounds) was pushing the bottom of the kennel (plastic) towards the ground. Eventually, I learned to hold the whole carrier with my arms on both sides to carry my cat around, which is extremely inconvenience because I can't open the non-automatic door in any veterinary hospital. As for the good side of the carrier (comparing to soft mesh carriers), it is chew-proof, it can hold a lot more weight (~25 pounds), good ventilation, easy to clean (it is plastic), and it is spacey so your pet can turn around in there. Overall, I give it 2 stars, and I really wish the manufacturer can fix that door/snaps problem.
