Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Help is available
Review: I bought this remote based on and previous reviews the desire to simplify using our home theater system. Having to use 2 to 3 remotes to do almost anything was a pain. Although I was unable to figure out the setup (at 63 most of this stuff is way beyond me) the support at Logitech was outstanding. The complexity of my system was also too much for the first tech I spoke to but I was boosted up a level and that tech walked me through the whole process with great patience and expertise. Now I can't imagine life without this control. It is one button to start each activity and well worth the price. The only thing I would change would be to move the numbers higher on the control so that you only need one hand to hold and change channels. Now they are so low when you try to press them with the same hand the control is not balanced. That is, you need to be holding the control with one hand and pressing the buttons with the other.
