Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Poor customer service
Review: I live in Hawaii, so shipping cost is often a consideration. The photo control was around $20, shipping was $18. I could not find the product locally so had no choice but to buy on line and swallow the shipping. The price for shipping 2 of them was only a few dollars more so I purchased two of them.When they arrived I installed the switch on a lighted flagpole, but it did not work. I have used this type for many years so I'm sure it wasn't an installation error on my part. I installed the second switch which worked fine. I contacted the company as directed but first noticed onthe instructions contained in the package that you could not return it once it was opened, also if the switch was returned, I would have to pay the return shipping. I e-mailed the company but did not even get the courtesy of a response. I will look hard and long for another brand when this one fails.
