Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Poor Customer Service
Review: I bought a cross-cut shredder from Royal and it did not hold up. Soon after I bought it the shredder stopped working reliably. The machine would feed paper in fits and starts and usually only half way shred a page. The machine has been nothing but frustration. I recieved poor support from Royal customer service. They hide behind warranty fine print details at the expense of customer satisfaction. I would never buy another product made by Royal. Buyer Beware!
