Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Looks don't always count
Review: This unit looks like it would be fun for the kids, but in fact, it barely works. Even when the insert is pre-frozen in a zero degree freezer, the maching has problems getting the mix even into a "soft" state, and even when it gets close to that, the ice cream does not dispense in a manner that allows for the classic soft-serve look in the cone. An email to cuisinart regarding the problem went unanswered. We used it twice, and gave up. One hint that's not in the instructions: you have to keep the machine running while dispensing -- or trying to dispense -- the ice cream. Another hint that's not in the instructions: don't buy this item.
