Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Disappointment
Review: In over five years of transactions with Amazon, I've not been this disappointed at all. I ordered the stainless steel product displayed, but I kept receiving the aluminum product. This happened three times though I returned the merchandise with my reason clearly explained. I guess it's the age of machines for if a human eye had read my reason, there was no way s/he could have sent me the aluminum expresso maker three times.On balance, this is just a small event in my overall relationship as a customer, which I can certainly overlook. However, Amazon should look into this matter because even for them, this business plan is not at all efficient. Amazon incurred six shipping charges and didn't even make the sale.
