Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Good for one time use
Review: I purchased this iron in Mar and used it one time. The next time I went to use it, the digital screen was lit but blank. When I unplugged it from the outlet and plugged it back in the digital screen kept flashing strange characters. I called Black and Decker and was told the same as everyone else: send in three inches of the cord with plug, a letter and $7.50. I asked why should I send in $7.50 when the problem was with a faulty new iron. The rep waived the fee--now I am waiting for the iron. It did work well the one time I used the iron.
