Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Changing is Everything
Review: As a guy who spent many years working for a small company that grew to become a giant corporation, my success was a byproduct of getting my employees engaged in the process of work & being able to foster a sales environment throughout my operation.I never realized I was adopting the zenprenuerial philosophy of selling; I always thought it was just good old fashioned common sense. As far as I'm concerned, establishing rapport with the client & maintaining close communication made the job much easier. It helped that we offered great service and had hard working, ethusiastic employees taking care of customers. We couldn't lose.This book labels all the successful steps very nicely; although the catchy phrases are more fluff than substance. This isn't rocket science, but it is nice information to have handy, in case of an outbreak of bad customer service rearing its head ugly anywhere.
