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Title: Problem Solving
Review: An excellent book, because I accept the author's statement that top business people know how to use their version of "crucial conversations." The key concepts include (1) only through conversation can a group/person arrive at a valid decision that all people can support; (2) create a concept that all people can discuss; and (3) aim for a topic that makes all people feel safe. Conversation is important in both the family and organization/business situations. This is a difficult process to implement but worth the effort.
