Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Disappointing
Review: The Bradley smoker had been recommended by the author of a book about charcuterie, who referred a few "wear-and-tear issues." I received the smoker as a gift, and was anxious to begin using it. After one use, it stopped heating. When I contacted customer service via phone, I told the young lady that the smoker wouldn't get above about 150 degrees. She actually said to me: "Sir, these units are manufactured in China, which has a much cooler climate than the U.S., which is why they don't get as hot over here." I couldn't believe what I was hearing. They sent me a replacement temperature control unit (poorly positioned at the bottom of the machine, by the way), and things seem to be working all right. The unit has to be set at the highest level to achieve a temperature of 190 degrees. The wood pucks are convenient, but you have to use theirs, which I have to order by mail. This was my first smoker, but it won't be my last. I'll try something more sturdy and reliable.
