Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: 1st Shipping Then quality
Review: I purchased this product with the thinking that it would be convenient to have if my ball was just out of reeach in the water. The first Retriver I received had the round orange part broken off. I assumed it occured duing shipping. The box did not have any paper or padding surrounding it and was able to flop around inside the box. I returned it and promply recieved a replacement. Unfortunately the replacement was defective. When retracted in the compact position the first section closest to the handle would not tighten up and stay retracted. That section would slide in and out at will. I thought about keeping it then decided to return it. I decided that I do no hit into the water that often and really didn't need this product so asked for a refund instead of a replacement. The return process was very easy and prompt. the product was picked up the day after I processed the return and everything went very smoohtly.
