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Title: In the Form of "THE GOAL"
Review: I like this book. It is a quick read. Finished it and QBQ on one flight with a meal. If you read "THE GOAL", the format of this book will be similar. The author presents the material in the form of a novel. I suspect timelines and other issues are accelerated in the story line, poetic license, btu the illustration of the key points are good.If you are looking to put fun into your work, and create a high energy, lively, customer focused work environment, this is a good book to remind you of the basics.
