Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: The warranty is a lie
Review: Try calling XACT's tech support line at 866-466-9228. You'll find there is no way to talk to a live operator. If you navigate to the menu for warranty/repair information, you are only given an e-mail address [...] which you must e-mail several times to even get a response, and that reponse just says to return the item to the retailer.It XACT's reponsibility, not the retailers, to replace a defective product after 90 days, according to XACT's own warranty policy! They are shirking their responsibility and I can only conclude that their products are of such poor quality that honoring their warranty would bankrupt the company.The product of theirs that I bought was an XACT cordless headset phone (the XG2500) and its battery was useless after 9-10 months from the purchase, lasting about 10 minutes fresh off the charger. I'm putting out this one-star review as a warning to others: the products are poor and the warranty is fake.
