Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: DEFECTIVE AS RECEIVED, GREAT SERVICE FROM SELLER
Review: The design of this stand appears good, but mine arrived in a condition where it could not be assembled. One hex bolt was turned in so tight it could not be removed for assembly without stripping the inside of the hex head. I contacted the manufacturer for the replacement of the defective leg. They wanted a picture of the entire stand, the defective leg, and the barcode. All this for a leg that was probably only worth a few dollars plus shipping.I finally decided to just request a credit from The Musician's Friend, the Amazon supplier. Their customer service was excellent and resulted in a full refund.I was not pleased with the support of the manufacturer, but was very pleased with The Musician's Friend and would order from them again.
