Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Thanks to Amazon
Review: When my first item arrived, the indicator knob was completely worng. Low was between off and low, high was between low and high. Off was off the scale. I returned to item to Amazon and they immediately sent me a replacement. Guess what! The knob wasn't even attached to the post on the second item. So, since Amazon was wonderful in replacing a defective item, I contacted the manufacturer directly and expained that BOTH times I had received a defective product. THey sent me a replacemen free of charge. And it works! I contacted Amazon and tried to warn them of the defective merchandise. They said they would review the problem. My suggestion is to contact the manufacurer FIRST if the product is defective since Amazon went to a lot of expense in sending me a replacement (even overnighting the replacement)!I will continue to shop Amazon with such great customer service. They rate a 10 on a scale of 1-5.
