Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Results, Recognition & Rewards
Review: I can't rate the book, because they didn't have it. The rating is for the company that said they had it and didn't. They sent me an email apologizing they didn't have one to ship and immediately credited my account. I am happy with the immediate credit, but not about not getting the book.
