Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: iffy service and quality
Review: when i first ordered this product, i was sent an entirely different product (finger cymbals, for what it's worth). upon contacting customer service, which was very polite, i was, soon, sent the ocarina. unfortunately, the ocarina was out of tune (and one can't really re-tune an ocarina). upon again contacting customer service (significantly less polite, on this occasion), i was told that i'd have to ship back the ocarina, at my expense, which, considering the mistakes already made, i thought unreasonable. two stars for the original round of friendliness, but i shan't do business with this vendor again.
