Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Fine blender but failed me twice
Review: When I needed to replace my Oster, KitchenAid won out because of its reputation and the power of the motor. First problem I had was the jar started leaking. In talking with Customer Service, I was reminded to always crush ice using the crush ice setting. It's possible I did crush ice a couple of times without using this feature, so I contributed to my own undoing. However, Customer Service kindly sent me a new jar, free of charge. Since that time, I have been careful to always crush ice appropriately. 2nd time jar failed was not my fault. I began to crush ice for a smoothie, using the crush ice setting, and the blades sheared completely! So, since the unit is out of warranty, I will buy a new jar. I attribute that failure to blades not being made of strong enough steel. Still a top-notch blender, but as I only use it for smoothies, if it ever fails, I should look for a unit designed specifically to make smoothies and shakes.
