Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Computer is great, screen is average, support is nonexistant
Review: I use a Powerbook at work for most of what I do and I don't know how I lived without it. I only have two complaints: the LCD screen is clearly the cheapest component on the machine and isn't very bright. I bothered to look up the specs one day and yeah, it's pretty low on the scale for contrast and brightness. Shame on you Jobs. Still it is more than adequate for my needs, I just turn the lights down when I use it. My other complaint is Apple support is the pits. You can't get a human on the phone and they are ignorant of the most basic computing questions. I work for a small graphics company and we don't have a big IT staff. We are a good customer for Apple and you would think they would give us the time of day! Nope.
