Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Unfortunately - Virgin Mobile customer service is poor
Review: I've had my Virgin Mobile Nokia Shorty for several months now. Unforunately, I cannot recommend it becuase Virgin Mobile customer service is very poor. The first problem was registering my credit card - neither the Virgin Mobile web page nor a live advisor was able to register it. And worse, the attempts to register the card triggered a security stop on my credit card. (I guess a lot of credit card fraud happens through Virgin Mobile USA.)The second big problem was when I tried to purchase a custom ringtone from the VM USA website. Well, the ringtone "successfully" downloaded, but my phone did not actually play the ringtone at all - just silence. Virgin Mobile USA refuses to refund my money, since according to their system, the download was successful.I suggest avoiding Virgin Mobile USA due to poor customer service.
