Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: A book to keep long after the wedding
Review: I bought this book because I was dreading writing the same thing over and over again for thank yous. This book has been very helpful. It addresses tricky situations (e.g., something arrives broken, two guests give the same thing, you don't know what something is!!), which is very useful. There are also some good examples of thank yous that you can use as a foundation. The introduction also explains why they are so important. I am planning on hanging onto this book and when our children are old enough to write their own thank you notes (Christmas, birthdays, etc) to show it to them and teach them how to write a very nice message.
