Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Excellent Chair
Review: I was looking for an executive chair that would look stylish and would promote an air of quality while blending into a home office (i.e. furniture quality). Of course it needed to be comfortable and adjustable. This chair is it! It is made of what appears to be wood arms, leather surfaces and a wood capped steel base. This chair is of excellent quality. Typical adjustments all work fine and the memory foam seat pad is real comfortable. Assembly involved putting the casters in the base and the chair on the base - no tools - 5 minutes. This is an exceptional chair at an excellent price. The one warning is to pay very close attention to the model number. There are many variations of this chair line and the model number can change by one letter or number and you won't get what you think you ordered. The HON 2191NSR11 2190 is the one that is leather and wood. A quick note about the seller. Customer service was responsive an they shipped it so fast I was suprised when it arrived.
