Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Incompetent customer service nightmare
Review: I forgot to renew my subscription so it lapsed about a few days. The earlier subscription ended with Dec/Jan 09 issue. I renewed and was told that the new subscription would begin with April 09 issue and end with March 2010 issue. So I contacted them asking that the new subscription period continued without and gap. They told me that they would mail me the Feb 09 issue and needed to adjust my subscription to end with Dec/Jan 2010 issue.I received 2 copies of Feb 09 issue!! I contacted them again asking for March issue. They replied that they would send me Feb issue!!! and would have to adjust my subscription down to Nov 09. So for this subscription I, at the current situation, will receive only 11 copies but of 8 issues!!
