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Title: Gadget Geek Couldn't Crack The Code
Review: After setting-up my new home theater system I couldn't wait to get the right universal remote to tie it all together. It's worth noting that we have an old Sony touch-screen UR elsewhere in the house that has worked just fine for years. After hours of programming, the new Logitech remote worked inconsistently on some of the components (sometimes turning the XBox or Digital Selector on or off, sometimes not)and never was able to get the right input setting on the Vizio HDTV. After spending at least five hours on reprogramming efforts, I gave-in and emailed tech support. Despite assurances of a 24 hour response, I got no response for 7 days. Three days into the wait I called tech support. At first I spent 40 minutes with "low-end support" only to find out that I needed advanced support to solve my problem. After the call was transferred I got to spend an hour on hold never reaching anyone else. I finally gave-up and returned the unit. Total waste of my time.
