Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Poor Customer Support
Review: I like the product, used previous version, but with Mapsend 3D you must have CD in drive to use. I tried to make a backup (ever had a CD go unreadable), and could not. E-mailed Magellan and got this reply:The licensing verbiage in DirectRoute version 2.xx and higher (and any other newer MapSend products) has been changed to NOT allow the customer to make a backup copy of the CDs. Basically any new version of our mapping products that have Tages security will not allow the user to run a backup copy and the licensing agreement (which is agreed to when you select "I agree") does not allow making copies. We do not supply free backup copies of the CDs. Copies are not allowed per our licensing agreement with our data provider.I wrote back to tell them what I thought of their support and was told that if I could provide proof of purchase, I would be sent another CD for only $31.Magellan has lost me as a customer.
