Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Pay now, pay later, always pay
Review: Be aware that the product you buy today will be 'sunsetted' in a few years, if it lasts that long. And they only offer a token discount to upgrade. There is no value in being a repeat customer because they show no consideration for your loyalty. I don't view their decision to discontinue support for a product as an effort to provide better customer service, but rather an excellent way for them to substantially increase revenue without regard for the consumer. The idea of them requiring you to pay for a newer version of the software so they won't be overburdened servicing their own product blows my mind.
