Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Worst customer service EVER!
Review: Just wanted to add a note that Sony / Verant does not care about their customers. For the last year they have had multiple incompatibilies with Windows 2000 which was shown as a supported OS on the last addon for Everquest. They will not even acknowledge the problem much less fix it. I have gotten the run around, even bought new hardware on their recommendation (they were quick to blame hardware manufacturers before their own software). None of which resolved the problem.There is a thread on their forum at www.everquest.com which shows a thread of 50+ posts of people having the same problems with Windows 2000, and the ignore it, and close the thread.Its too bad, the game is great, but your product is only as good your people who support it.
