Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Christmas Gift not delivered
Review: I ordered this book on November 23rd, it was a Christmas gift and I never received it. On December 10th I e-mailed Ashland Book Shoppe and told them that I had not received the book. I received and e-mail from then on December 16th telling me that there had been an increase in misdeliveries and damage of packages in transit, that they would re-ship it, and, since I told them it was a Christmas gift, I would have it no later than December 23rd but I never received it. I am e-mailing them now to get a credit on my account and will never buy from them again. I did all my Christmas shopping on the Internet and this was the only item I never received. Bad experience.
