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Title: UNFORGETABLE!
Review: This book takes customer service to a whole new level! As a business owner, this book opens my eyes to simple things that can be done, that make a huge diffrence to the customer. Meanwhile, you are making an impression on your customers that leaves them happy & satisfied and makes them share thier exsperience, & return again, and again. (which everyone wonts) I have always been a beliver in being a "daymaker" this book puts it in black & white. . .and reminds us all to go above in beyond. That is what will never be forgotten! Just like this book, once you read it. You can not just forget it. You will take action! I reccomend it. . it's easy to read & inspiering!
