Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Not So Hot
Review: I've only used the Therapy Pad in 'heated' mode thus far. It heats up quickly and seems to stay warm for a good long while. The reason for the not-so-hot review is due to a design flaw. The fastener on the sleeve of the Pad is a velcro patch - a patch that is wider than it should be or needs to be. The velcro manages to overlap the Pad sleeve at the edges. As long the velcro isn't touching any sensitive skin, you're OK. I don't mind handling velcro with my fingers, but it's rather different to have any part of a velcro patch resting against your bare neck for 15 - 20 minutes. Long story short, since there's no practical way to trim the velcro patch to eliminate the problem, you may need to buffer the area being treated with your shirt collar or a handkerchief.
