Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: unhappy
Review: This merchandise was processed through Amazon for a company called Beles or Beals Florida. Long story short; ITEM NEVER CAME. It took 6 phone calls over two months to finally receive a refund. The communication between Amazon and this company is poor. This problem was accentuated by the fact that several representatives from the mug company did not fully understand their own return policy. They were friendly to talk to, but this was a big pain in the neck.
