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Title: Poor Product -- Poor Support
Review: Upon receiving the player I opened the package and began reading the manual. All it talked about was how to use the keys -- not about the software or anything else. I installed the software looking for help there was none -- It didn't install anything on my desktop and I couldn't find anything that would open. I called support. They told me that this was just an external drive. I had to place Music on my PC using my own software and then use Windows Explorer to drag it over. I expected that the cd's software would help me do both of these.I consider myself to be an above average computer/technology user. I found this to be poor product and support was pretty bad. I ended up returning the player.
