Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Wish I had read these reviews before buying....
Review: Although I have not had as many of the nightmare like problems that many of the reviewers have had, this software has definitely HURT rather than improved my productivity.Also, if your are using Franklin Covey's PlanPlus for Outlook, ACT will not talk properly to MS Outlook (at least I haven't been able to get it to do it after untold hours of beating my head against it and repeated calls to ACT techsupport.)I deeply regret not coming here first and reading these reviews before wasting my time (far more valuable than the money I wasted) with this sad excuse for software.As someone who has extensively studied user interface, software and web usability, I find it very difficult to believe that they invested any time or money into usability testing or even simply surveying current and potential users to determine their needs and requirements for an effective contact management tool.
