Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: DO NOT BUY PENTAX
Review: BAD CUSTOMER SUPPORT- DOES NOT HONOR WARRANTY.I had read this in other reviews, and chose to ignore it and purchase another pentax- I had an Optio S5i for 4 years and wanted a similar camera. When I bought the camera I also purchased an extended warranty. I have had this camera for less than a month, I was taking pictures on a field trip- and the next thing I notice the LCD screen is completely blank. I email Pentax, they tell me to send it in for repair- and once it gets there I get a bill for the repairs. Not only should the camera be covered under the standard warranty- the fact that I have extended warranty is ignored. I called the company, spoke to a couple of associates and a supervisor named Dorian, who was very condescending towards me- and insisted the damage was my fault and they were not going to cover the costs.BOTTOM LINE-DO NOT BUY PENTAX- THE COSTOMER SERVICE IS TERRIBLE.
