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Title: Workplace Communication Defined
Review: Mery Runion does a great service for people in any type of business. From her opening paragraphs that outline the manager's dilemma of no free time to learn how to manage, to the end where she advises such things as waiting 24 hours before saying something that seems risky, this book is packed with good information. In particular, her understanding of the difference between aggressive and assertive communication as well as the suggestion to use scripts were very affirming. I could not think of a single situation that Runion did not address. The Table of Contents makes it a snap to find the exact situation you may be facing and thus, the exact phrase. In addition, the phrases in this book, though designed for face-to-face communication, which is the ideal, can also be used for email and other, less formal electronic communication. I know that I will keep this book at my fingertips along with my dictionary, thesaurus, grammar and style manuals.
