Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Blender did leak but...
Review: I bought this blender 6 weeks ago and when reading reviews I found that several people said that the base leaks. I decided to buy it anyway as Kitchenaide has such a good reputation. After 6 weeks of making a green smoothie every day, the base started leaking. Luckily I sent in the warranty card when I got the blender. I called kitchenaide and they sent out a replacement carafe right away. They also gave me another year's warranty on the blender. So yes the review was correct but Kitchenaide DID stand behind their product AND was very prompt in replacing the carafe. I didn't even have to send the old carafe back. One thing they did suggest is that when you use anything frozen that you use the crush ice feature which I had not done so I will be doing that from now on.
