Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: great external burner
Review: I have been using the Sony DRX830U external burner for about over a month and I have not had one problem. I use it both with my PowerbookG4 and Windows box and not a glitch. It has worked with iTunes6 and 7 (listening, ripping and burning audio), Toast 7 and Nero 7 (on the windows machine). I've been burning full dvd images at 16x speed in three and a half minutes with no coasters. It does start off being loud when burning but it quiets down after 5 seconds. My only really complaint is the size (length wise). I doubt the entire dvd-drive is sitting in that long case. Otherwise, it has been a great replacement from my old lite-on external drive.
