Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Microtek tech support - what a joke
Review: Received the scanner and set it up per their instructions. Scanner was recognized by my PC but would only scan the top 1-2" of the page. I made sure the scanner's scanning mechanism was unlocked and then looked for the tech support information.The tech support note say "Do not return this item to the store" and to call Microtek's tech support at the following telephone number (not a toll-free call). I followed the instructions and waited 25 minutes on hold. Finally got a person on the phone who listened to the problem with the scanner and told me it is broken (no kidding!). He then told me to return it to where I bought it since it was just out of the box. I told him the card with the scanner said just the opposite. No reply.Microtek fails at tech support with a toll call and then they don't send a replacement, they tell me to return it to Amazon. It is going back to Amazon for a refund. I won't spend a penny on another Microtek product.
