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Title: Creative Replacement Policy is Crap
Review: I purchased this 20gig Creative Zen Touch in the begining of February and a little over two months later it has completely frozen up.It will not repond to anything except the reset button, which takes it exactly back to the same frozen state it was already in.In my frist call to tech support they adivsed I upgrade the firmware, which would of course not install b/c the Zen was in its frozen state. No big deal things break. However there standard return policy requires the purchasere of the product to pay for shipping, including insurance to their facility.I think that is a lously way to treat customers and I wanted to let all you folks know that if your player breaks, this is what you will have to deal with.As an aside, the HD seems to respond rather slow, the touch pad is WAY to sensitive (even after a months use at the least sensitive setting), and the packaged software sucks.
