Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Different experience from the other reviewers
Review: I bought this item from Amazon based solely from the reviews and the price. My experience was so disappointing that after trying 3 times, I gave up. Here's what happened: when cooking 1-2 cups medium grain rice, when the cook cycle finished, there was a substantial burnt/sticky later on the bottom, along with undercooked soggy rice on the top. I followed the instructional videos on Zojirushi's website, which told me to rinse the rice and measure it carefully. This did not help. It was not as good as the old Tiger rice cooker with fuzzy logic that I was replacing because it was quite old and too scratched inside.Now, after calling Zojirushi service, I am going to try again. They said that I should wait 15 minutes after the cook light goes off to let it finish steaming. Although I doubt it will solve the burnt rice layer at the bottom, maybe it will make the top more edible. Next time, I will get a fuzzy logic unit again.
