Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Do not buy, bad quality, bad service
Review: Sony has pretty good reputation for consumer products, but this drive has been bad news! The first drive was dead on arrival. The second drive died a month later only after burning 10 CD-Rs and less than 5 DVD-Rs.Try getting an RMA...I had to deal with the support center for 3 days, first to get told to run a drive check utility, wait 24 hours for them to process, then try to get an RMA. THATS 3 days just to get an RMA!!!! Oh! The best part is they wanted another drive check with a firmware upgrade to 2.1c from 2.1a, that's another 24 hours.All said, I have spent over 3 months without really using this drive given the time it had to ship UPS ground!If you value your time...stay away from this deal.
