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Title: Old 1995 Book
Review: Old book that does not even mention the internet. While systems are important in a business, it must be run using new technology tools otherwise you are out of business fast because your competitor will take market share from you. This was a good book in the 1990's but not now. Because of the forms in the back of the book it appears to be a lead generation tool for their $12000 per year consulting program.
