Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Great concept, but returning it
Review: The Grafco Moist Heat New Wrap can be used either hot or cold. Either place it in the mircowave for the alloted time for the microwave wattage or it can be placed in the freeze for 2 to 3 hours to use as a cold pack. I purchased it primarily to use for heat on my next. The heat wrap is very comfortable around the neck and when it first comes out of the mircowave if provides a very nice heat. And that's where it ends. The product does not retain the heat for any real length of time and seems to go cold fairly quickly. For me it's not worth keeping the product if it's not going to last long enough to get some relief.
