Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Nightmare
Review: I purchased this Philips product on Amazon.com for $44.99. When it arrived to my house, it didn't work! I called technical support at Philips. They told me to send it back to them (I paid the postage) for a replacement. They sent a different product to me -- not the one I purchased. Now, they've told me I "might" be able to return it, (pay the postage myself, again) AND pay a "re-stock" fee. You've GOT to be kidding me. If I ran my business this way, I'd be broke. Whatever happened to delivering the product that a customer purchased -- the first -- or even, the SECOND time. I will definitely think twice before purchasing a product again from amazon.com, which is too bad, because it's incredibly convenient -- or at least it should be. After 2 trips to the post office and an additional $14 in shipping fees -- it's not worth it. Got to Target and buy it on your own! At least they let you return a product that doesn't work!!!
