Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Very Poor customer service
Review: Although this is a good player, I am very disappointed about the customer service. Actually there is no customer service or feedback to users on the main website. They promised new firmware to fix some very serious bugs three months ago but as yet have not even told their customers when it will be out. They were supposed to release the firmware two months ago.
