Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Collimation Easily Done
Review: When I received it the collimation was off. Rather than send it back and risk getting another pair that was off, I called Celestron. The "Life Time No Fault Warranty" only applies if you get it from an "authorized" dealer even though my pair was new. Which means you need to pay like $200+ for these to actually have a warranty. However I asked if I could collimate it myself even though the manual says it should only be done by a professional with specialized tools. They could not or would not tell me anything about how to collimate it. Luckily I did find some general instructions on the web and found the prism tilt screws to turn and got it perfect. You need to gently pry back the edge of the rubber hand grips to access the screws. It whole process wasn't even that difficult! I don't know why it has to be such a state secret with Celestron. Since then the binos have been wonderful and well worth the discount of buying from an "unauthorized dealer".
