Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Don't buy from Philips...
Review: I've had a terrible experience with this item. I purchased it because all other reviews were so positive, but I would not recommend it. After less than two months, some of the buttons no longer worked. Because it was still under warranty, I sent it back for a replacement. They sent me back a clock in the same series, but it was purple instead of the original silver. After calling to complain, they told me that they were out of the silver and sent what they had. Because the only technical difference was color, they would not grant my request for a refund. The aesthetics of what I purchase are just as much a factor as the features, so a cosmetic difference is just as much a difference as anything else. I am very disappointed in Philips' handling of the issue and will never buy their products again as a consequence.
