Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Defective design
Review: I have the same problem as many people who have written reviews. My first unit stopped heating the milk and frothing after about six months. At first turning it upside down helped; then it didn't. Nespresso just sent me an aerochinno plus; it worked for about one week and then the same problem--milk not heated and no froth. I am very careful to keep water from getting in the bottom and do not store it on the base. Clearly, the design of this machine is defective--why don't they just fix the design rather than just sending everyone new machines until their warranties run out?
