Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: damaged
Review: When this book arrived, it had obviously been handled very poorly during the packaging process. There were smudges and rips all over the cover, detracting from the book's appeal as a coffee table book. I returned it to a local Borders and requested they order a replacement, but I'm still waiting for the new book to come in. This has been very frustrating
