Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: upset
Review: My husband and I were going to Israel and thought this would be great for the long plane ride. I ordered 2 Rick Steves Deluxe Neck Pillows. We were on the plane and it was time to get them out, blow them up and sleep. Well, one of them would not hold air and kept deflating. I was so frustrated, I suppose I should have tested them out but who thinks of that, you just expect a new item to work. But it was too late to do anything about it. I think it is a good idea but the company needs to test thoroughly for leaks.
