Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Had higher hopes for this product
Review: I found this product very uncomfortable to use, and it really didn't alleviate any back pain I had. I used it in a chair, on my sofa while watching TV, and while driving. It actually seemed to make my back pain and sciatica worse actually. I bought two of them, one for home and one for my car, as suggested by my physical therapist. When these did not work out for me, the company was terrific to deal with. When I called them to let them know of my disappointment, they gladly refunded my money as long as I sent them a picture of the actual product. They didn't even ask me to ship the product(s) back to them. And my refund was received in a very timely manner.
