Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Horrible software and customer service!
Review: I've been using Norton for sometime now and after some research, I've decided to switch over to PC-Cillin. The installation process ran smoothly, however, after I installed the software onto my computer, I could not access my internet connection! I called Trend Micro's tech service and they could not figure out what the problem was, then they insisted on me calling my ISP. Called my ISP and was informed my cable modem is working perfectly fine, but my computer is refusing the connection??? Called Trend Micro again and spend over an hour on the phone . . . only to get the same answer "please call your ISP". I finally got fed up with the entire process and uninstalled the software and reinstalled my Norton . . . and guess what? My internet worked . . . so I've decided to go back to Norton instead . . .
