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Title: Terrible Support - Many Installation Problems
Review: An earlier ViaVoice installation 3 years ago went fine and the product was pretty useful and accurate enough for my purposes.ViaVoice version 10 however has been a nightmare. I still have not been able to install it on a Win2K-SP4 computer. I am a fairly advanced computer programmer/systems person with 20+ years of experience.Support is virtually non-existent from Scansoft. My 30 days of free support from IBM where I purchased the product has not been honored. All support has to come from Scansoft.Great features, if you can access them. I am seriously thinking of demanding my money back. Washington State has some very consumer friendly laws regarding "Fitness for Purpose", one more reason I am grateful to live in the Northwest.
