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Title: Sent in 6 times in 3 yrs
Review: when you spend $2000+ for a coffee machine,the last thing you expect is to have multiple maintenance problems. i'm on my 5th refurbished model now and only after approximately 50 cups since the last repair. Customer service has always been very nice and helpful, but since you have to wait for labels to arrive to you via the mail and they don't expedite shipping, be prepared to wait AT LEAST 3 weeks between a break down and a new unit arriving. so for me, 5 repairs means nearly 4 months of waiting over the past 3 yrs as well. Not worth it. don't buy from this company. the number of repairs proves quality is not built into this machine (and there is only 1 coffee drinker in the household).
