Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Poor form all around
Review: To start, I received no instructions. After three irritating phone calls, I was pointed to online PDF versions. Thanks for not forcing me to call you three times since I have all the free time in the world to sit on hold. One week later, the frame broke because two people were sitting on one-half of the futon. Clearly this is not made to handle much weight at all. Realize you're getting a one person futon, that's it.Now the true test is how they will handle my complaints. Their customer service thus far has been very very poor, I hope they can rememdy my new broken futon soon otherwise the name Cymax will be associated with bad, regardless of whatever alliance produced the crappy thing. Someone better stand by this deal.
