Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Lousy service
Review: I returned my second RioCarbon after 3 months. It froze permently. I was promised a replacement within 10 days. It is now one month since I started the return process and still no replacment. For weeks they coud no find proof of delivery even though I had the proof in hand and gave them tracking numers. I called numerous times and was often on hold for 15 minutes, I was frequently escalated to higher ranking reps each whose compentency decreased as their title increased. I was promised two day deliverybut at last contact am getting 7 day delivery- maybe. I still do not have replacement in hand., I enjoyed the Rio Carbon when it worked. I actualy got 18 hours for my audible books. It is a handsome piece with a good screen. The service stinks. The quality is marginal. An IPOD for me next time. It would make a good fishing lure.
