Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: T-Mobile
Review: I have had my RAZR for about six months now and won't elaborate on the positive and negative aspects of the phone, as that has been accomplished in other reviews.However, my experience with T-Mobile as a carrier has been awful, and worth noting here. I have had numerous issues with billing and statements--which is fine (to be expected in this industry), but the customer service reps are so offensive and accusatory, it makes me not want to call when I have questions. Perhaps that is T-Mobile's intent, in an attempt to reduce calls, but as a customer in good standing, I would expect Customer Service to be more open and available to questions--especially when, in many instances, upon closer inspection, their billing statement was shown to be erroneous.Put simply, T-Mobile's customer service is frustrating to work with--and when you are locking yourself into a contract for a year, that is not comforting at all.
