Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Caution from a Mac fan
Review: As a long-time Mac user I was really anticipating great things from this new PowerBook (Superdrive model). So far, in three months I have had two logic board replacements, screen defects, and now a slot-loading DVD drive defect which Apple refuses to repair under warranty. It's been in the shop for a total of four weeks -- so far; and it's still there now. Apple still has the best systems, in my opinion, but their service leaves a lot to be desired. I've had many Macs before this which were flawless, but I think Apple's quality assurance slipped with this model.
