Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Awful customer service
Review: I purchased this product from Costco, and after about a year of use, the locking latch that sits between your kid's knees and locks the seat belt in place was not functioning properly, such that the belt would not lock unless you manually forced the latch into the lock position. I called and emailed Britax. They told me on the phone that since the warranty had expired, it was likely that there was nothing that could be done. They never responded to my email. Thank goodness that Costco has an excellent return policy.
