Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Lousy customer service
Review: The price is good -- used to be the best but now others are close to matching the price.The quality was usually pretty good, but sometimes there were problems. Still I was a big fan - until I hit my first customer service problem. They shutdown my account (expired credit card) but wanted to charge me for service during the 9 days they didn't provide any service! (The problem originally looked like a tech support problem not a billing glitch). Complaining to customer service was implacable.The bottom line is -- they're not a phone company. They make their own rules, and they don't care what you think. And there's a 1 year service contract, so they surcharge you $60 if you get pissed and want to go to someone else.
