Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Great until it needs service
Review: We loved this espresso machine until it needed new O rings (after only 5 months of use) which were impossible to find. They were a metric size and virtually impossible to get a hold of. When we called service they told us to mail the machine to them at our expense and they would fix it and mail it back at our expense and it would take 3 - 4 weeks. We felt this was unacceptable for a machine not even 6 months old. We bought a different machine with a much better service promise....and funny, it has never needed service after 3 years. Save your money.
