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Title: Mistitled
Review: Missing from this analysis is the observation that the "world's smartest company," with its "top 10 percent of the top 10 percent" of the brains, almost invariably turns out wretched, bloated, buggy software. A subtitle more apropos to Ma Bill's success in open competition might be "How the World's Smarmiest Company Needs to Select the World's Nastiest Lawyers."
