Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Bar Stool Evaluation
Review: These are really beautiful stools if you have the space for their rather large footprint. Unfortunately, both of the left armrests were machined poorly on the two I bought and the wood split when I tightened the fastening bolts. I have not been able to find a method for requesting the company to send replacement armrests so I have the option of returing the entire stool (extremely difficult) or using them with cracked armrests. It is too bad that Amazon doesn't seem to have a system for addressing this kind of problem.
