Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Stability and Service Problems
Review: Overall the laptop works fine but after several months of use it started powering off randomly. I suspect this is due to the fact that the laptop gets extremely hot when in use. It took four calls to HP support to actually get a service ticket logged (each agent said they were doing this but never did). I finally was able to ship the unit to HP for repair, three weeks after logging the first service call I receive a still broken laptop back from HP. They where suppose to replace the hard drive and motherboard, instead the service notes say they reloaded the OS? The hard drive still fails diagnostics and it has no OS loaded on it? I think with their new found popularity HP is having big problems keeping the customer service side up to an acceptable level. You may want to look at another vendor.
