Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Not what I was expecting
Review: If you are looking for a book that describes what a CRM is, why you would want one, how you can use one and how SugarCRM may be right for you, then this is a great reference.But, if you know what a CRM is and why you need/want one and are hoping to learn how to add features/functions to SugarCRM to meet your specific business needs, then this is not your book, especially because of its price.
