Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Definitely Not Good Enough
Review: I got this for Christmas. Was very excited to see if this would relieve my sore neck muscles.It didn't because the rollers don't even touch my neck! My neck is smaller than the space between the rolling knobs. There isn't a way to adjust the rollers to come closer together. I tried to move the whole mechanism around to get to the right spot and that was just way to uncomfortable.The HoMedics customer service was terrible. I tried calling and the line was busy for weeks! I tried email as well and they did not respond. Finally, one month later, I got in touch with an agent who wasn't willing to come up with an alternative or refund me for the product.
