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Title: Fantastic book - I purchased another 20 copies for my employees
Review: Fantastic book, after i read it, I purchased another 20 copies for my employees. This has improved our office environment by teaching them how to have difficult conversations effectively. We have many young employees who have not had the experience to gain these crucial skills, and this book cuts to the heart of the problem and provides excellent examples on how to use these new skills. After reading the first three chapters, I used the techniques on my teenager and was floored at his positive response to the problem we were facing. Absolutely amazing.I would recommend this to anyone who needs to learn communication skills when the stakes are high, or when emotions run hot and things need to get done.
