Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: The Golfer's Mind
Review: I'm not rating the book but the service. In fact, I already rated your service as being substandard. Requested the book on 12/15 and it didn't come until 12/29. I don't care what your arbitrary tolerance delivery dates are, I will think hard before ordering a book from you in anticipation that it will come in a reasonable time frame.
