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Title: Poor Six Sigma Reference Book
Review: At it's best, this is a reference book. Unfortunately the author doesn't do a very good of explaining each quality concept and idea completely. If you don't already know how to use the quality tools in the book, you won't find this book very useful.The author uses one-sided arguments to convince the reader to use specific quality tools that he believes in. Regrettably, the author comes across as biased and narrow minded.
