Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Great knife, but poor quality
Review: I got this knife and took it camping a couple of days later. While camping I was cutting through some rope and the serrated blade had one of the "serrated bumps" break clean off. They were cheap and flimsy, not like the ones in the picture.I talked to the customer service of the people who shipped it to me and they were super helpful. They explained that the design on the item had changed and you could still get the old "serrated" style through warranty service, but it had been discontinued for this new, seemingly weaker style.I ended up returning it for a refund.I uploaded two user pictures so you can see what I am talking about.
