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Title: Awesome primer on improving communication
Review: I read this book with some uncertainty about its value. I was happily surprised by the practical and useful information and ideas. The techniques described are simple but very powerful. I have already utilized Dr. Tingley's ideas in my professional life (a hospital laboratory) with incredible results. Furthermore, her ideas have greatly assisted me in communication in my personal life. I know I sound like a cheerleader, but her ideas and examples are powerful and more importantly, THEY WORK.
