Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Quite functional but has needed replacement twice in 6 month
Review: The unit is highly functional and I love it's keyboard although it is slightly small for my fingers. However, despite it's nice design I am giving it 1 star because it failed about 2 months after I got it and then the new, replacement, unit failed after 3 months (would no longer turn on without performing a full reset of the unit). Even though the unit was under warranty PalmOne (Handspring) charged me $25 each time to replace the unit and also charged me $20 for telephone service to determine that the unit was defective. Thus, I am now on my 3rd Treo 90 in the last 6 months, have paid an additional $70 in fees, and have spent countless hours trying to restore my data from back-up (not to mention two 20 minute telephone waits despite a recording that the "estimated wait time is 1 minute"). I bought this because of the great design but now I see why PalmOne (Handspring) is losing market share - poor construction and lousy customer service.
