Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Very useful reference & guide
Review: I am a CQE & Six Sigma Black Belt and have owned this book for a little over two years now. This book provides a very handy and useful reference for the tools used in problem-solving, quality management, six sigma and project management as well. The Tool Matrix in the first chapter divides the tools under various categories and helps to identify the right tool needed for a certain stage or situation.The chapter on Quality Improvement Stories show the use of these tools in successful continuous improvement projects. The quality tools are arranged in alphabetical order with details like when, what and how with a very relevant example.This text is recommended for anyone in the area of quality/process improvements. It is a learning book for beginners and reference for advanced users.
