Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: pet carrier
Review: I was torn about ordering this product because of mixed reviews, but decided that since the price was cheaper than what I had seen in the store, I would try it. I was really mad when it came and had a two inch crack and one inch hole in it, plus had black smudges all over it. It also was thin plastic - I had laundry baskets sturdier than it. However, I was able to return it and get a new one. Customer service was great. My replacement one was perfect. It's sturdier than the first one and the same quality that I found in pet supply stores for a lower price. My 18lb Chihuahua mix dog fits comfortably in it. When I bought this product, it used the term "large", but also said for 20-25 lbs. It is indeed intended for small 20-25 lb animals.
