Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Missing Parts and Customer Service
Review: If you decide to purchase this bicycle, may I offer some advice. If your bicycle arrives missing a part, please immediately return it to the store where it was purchased. My wife's bicycle arrived minus the front fender with bolt. The folks at the Customer Service Department at Pacific Cycle were understanding and said that I would receive the missing parts with 10 business days. After two weeks passed, I called again, this time the parts were on backorder. Curious, I asked why I wasn't told that two weeks earlier. "You have to dig down in our system", was the answer.I asked when I might receive the missing parts. "Could be two or three more months", she replied. When I suggested that two months was a long time, she said something I didn't expect, "You know, there's no reason that you can't ride the bicycle without the fender".
