Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: I was disappointed
Review: I've read dozens of books in this area; I was disappointed with this book. A lot of the material is dated (and I'm not interested in learning PL/1 and JCL). The author has some interesting ideas, but not a lot of hard data (he does have some hard data, just not a lot of it). Peopleware and Mythical Man Month are a better books in this area. This book goes on my give-away list.
