Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: I paid for HD and got SD
Review: I know that they warn of the possibility that an HD movie, because of technical problems, might be shown at SD. That happened to me, although I don't know why. My Netflix movies, if labeled HD, always show at HD. And when I replayed the movie just to see if it played a second time at HD it did. While I was not charged for the movie due to a forgotten promotional credit, I do believe that if they send out a SD version for whatever reasons, then the customer should be billed at the SD rate. I doubt that I'll use the service again. For the rental price of a two movies I can go with Netflix unlimited one-at-a-time DVD plan. And my set-up plays SD DVDs at a much higher quality than the SD version I watched.
