Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Not a book for professionals
Review: The items are briefly described and are more in text format. Examples are not enough from my point of view. As somebody who is professionally involving with quality issues (Quality Managers or Auditors) this could not be a good book to learn something deeply but also this book only introduces you very briefly what kind of tools are available in world of quality.
