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Title: Not what it promises to be
Review: I read this book as my intro. to out sourcing. Davies is a good salesman. After further research we hired an Indian firm to do our accounting (including payroll), our customer service and some programming functions.Things went bad from the start. The call center people were incompetent, our payroll was wrong five months out of six, and the programming was full of errors. Than there were the anti-offshoring nuts who kept calling in bomb threats and sent me emails loaded with viruses. We finally gave up and brought everything back home. Too bad we had to lose half our customers to learn our lesson. You get what you pay for after all.
