Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: New Insight Into Conflict
Review: This book will be the primary text for a course on community conflict offered online at CSUDH. Understanding identity-based conflict and using the four step ARIA approach suggested by the author can help community leaders and mediators as they try to reduce community tensions. The writing is very accessible and the case studies practical and helpful. In fact, the concept of identity-based conflict is as easily applied to an interpersonal conflict as it is to an international conflict, and the material in this book provides useful insight into both. The secondary text is 'The Little Book of Strategic Peacebuilding." Together, they provide a framework that is easily adaptable to local situations.
