Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: McGraw-Hill gets a ZERO for Customer Service
Review: McGraw-Hill failed to honor their commitment to provide a replacement to the enclosed defective software. A follow up letter to their Chief Executive Officer failed to provide even an acknowledgement of my request. The book, which is marginally acceptable with the software, is virtually useless without the software.
