Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Great when working, awful customer support
Review: It's my first PDA. As a doctor I use it both for business and personal information. After owning it for about 8 months, the battery would no longer recharge, so I sent it back to handspring. Service was promt and relatively courteous except for one thing...they didn't fix the problem! The unit was returned to me with exactly the same malfunction. Mechanical breakdowns happen, but since the customer support isn't there to back up the product, I won't buy from Handspring again.To add some more. Finally got the problem fixed, but it recurred two more times. I am now the happy owner of a Sony Clie SJ20...compact, reliable, good screen resolution.
