Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Flaulty Lid
Review: Krups FLF3 Stainless-Steel 54-Ounce Electric KettleI purchased a Krups SS Electric Kettle on October 2007 and after thirty days the lid would not unlock from the kettle. I contacted Krups Customer Service and they had never heard of this problem with the lid. The Customer Service representative even got a lid from their display to see how it worked. However, they could not find a reason for the difficulty. They told me to return it for a replacement at the store it was purchased. The replacement kettle was used for thirty days before the lid got stuck and would not come off. I now have a third kettle and hope this one will not have any problems. I like the kettle which does a great job boiling water. Maybe a third time is a charm. I would recommend a lid redesign. A simple lid without the current twist lid lock would solve this problem.
