Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Inconsistent Delivery Kills Value
Review: I am cancelling my subscription to the Kindle edition of the Atlanta Journal Constitution today. I have subscribed for six months and I am at the end of my rope. Both yesterday and today, they failed to "deliver my paper." Instead, I got a message saying that they are experiencing problems and the edition has been delayed. It never came yesterday. If the paper arrives after 9:30 AM, it will have passed my window of opportunity to read it. This has occred more than a dozen times in the past six months. I'm tired of muttering under my breath about the level of incompetence this failure to deliver represents. It's time to fire the paper boy.
