Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Decent wok, bad coating
Review: The wok is OK, however the "lacquer" coating is impossible to get off...I followed the instructions to the letter...it just won't come off, I practically managed to bake it in. In desperation I started to sand it...and yes that will take the lacquer off but only after over one hour of sanding. And the lacquer is not odorless or tasteless as they claim in their pamphlet. I don't know how Typhoon can ship a product with such an obvious flaw; maybe someone changed the formulation of the protective lacquer without thinking that it should be easy to remove... I should have returned it to Amazon but it looked really bad after my failed attempts at removing the lacquer; plus, it isn't Amazon's fault. I really hope Typhoon reads this and fixes this problem.
