Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Reply to customer service trouble
Review: I just wanted to reply to the posts about the customer service - I sent them an e-mail to complain about how terrible this coffee maker was, and ended up getting a full refund, which I hadn't even asked for, I just wanted to tell them how bad it was.They asked me for the purchase price & my receipt, which I e-mailed to them & they sent me a check. They asked me to cut off the plug & mail it in, but I got the check before doing that.You might try sending an e-mail via the Black & Decker web site.
