Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Merrell gave me poor customer service.
Review: The shoes are ok but be careful of the laces. I needed to replace mine and contacted Merrell customer service. They were completely unhelpful. They told me that the only laces they carried were listed on their website (these are not listed) or I could get them on the internet at shoelacesexpress (they don't have these laces either). In my opinion, you are better off buying New Balance or some other brand that provides better support.
