Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Unreliable, that's what it is
Review: When it works it is wonderful. Most of the time it doesn't work and one is on hold for hours waiting for the customer support. Most recently they offered to replace it and required that I include an authorization number to return it but I cannot get the authorization number. Before that the remote failed. I have never before had any kind of remote fail. Then it cost [a lot]for a remote, as compared to [a lot less] and up for TV remotes. I had planned to buy one of their newer units until I had these kind of problems. Now I intend to buy TiVo and hope it is more reliable.
