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Title: Tech support is terrible
Review: I emailed tech support for a simple presales question: "What is the biggest hard drive this will take?" I asked because when researching a few enclosures, some were rated for drives up to 400 GB, some 1000 GB, and so on -- I wanted something that would work into the future with pretty big drives.The reply: "We haven't had any complaints."Wow. No complaints. That's one heck of a technical specification. Thanks Macally. I wrote them back and it just got worse.Based on that and the various reviews here regarding Firewire failures, I decided not to buy (as I would be using it with Firewire). If I did have a problem, this is NOT the level of tech support I want to have to deal with.
