Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Poor button layout, horrible customer service
Review: The remote I received had a defect with the charging station. Not all of the pins were the same height so contact wasn't being made with the remote and therefore it wouldn't charge. I have had 3 phone calls with logitech and now 3 weeks have gone by and I still do not have a replacement remote.Second, this remote claims to help with complicated DVR setups, but the buttons for play, pause, and fastforward are just mixed in with the others and difficult to find if not looking at the remote. I wish that the buttons were laid out more like the TiVo remote.
