Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: overheating and horrible customer service
Review: This is the second of these vacuums I have bought. The first still works fine but this one began to overheat and die just a few months after I bought it. I wasn't worried because it was under warranty. Unfortunately, the customer service was HORRIBLE and they would only honor the warranty if I mailed them the vacuum and then, after receiving it, they would either fix it or charge ME for the shipping if it 'worked'. Since the machine was intermittently working and not working and didn't cost much more than the shipping costs, I decided not to risk it. I got rid of it and will never buy another Eureka vacuum again. Truly the customer service was that bad. I got a similar light-weight Hoover which only cost a little bit more and has much better suction and feels much better made.
