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Title: Maxtor makes a good drive, but...
Review: their tech support is terrible. I bought a Maxtor external firewire drive when I was running Windows 98SE. When I experienced installation problems, tech support told me that I either didn't know what I was doing or that I had a bad drive. They (and I mean they) were downright arrogant about it. I returned the drive and bought a Western Digital external firewire drive. Same problem surfaced, but WD's tech support diagnosed the problem in about one minute and gave me the location on their site to download a software patch solution. They told me that the quirk was old news. Neither drive was defective, but Maxtor's service sure was. Five years later, I've learned a lot about PC innards and willingly buy Maxtor drives when the deal is right, but then, I'm no longer dependent on tech support and I assemble my own external drives for about half the price.
