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Title: Cannot Update - No Help from Tech Support
Review: I installed this product and registered it with no problem. However, it would not connect to the internet to update the software components, such as antivirus definitions. I am not a tech wizard, but it seems a poor design to be able to access the internet to register the product, but not be able to do so to update it. I made two calls to tech support, who took me through numeropus machinations and restarts, which resulted in nothing but a commitment that a higher level tech rep would get back to me. 12 hours later, no one has. So much for vaunted customer service. After wasting several hours and $40, I went back to Norton. Maybe it isn't as sleek as PC-cillin, but it works.
