Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Support not as firm as previously
Review: I have used the neckbone pillows for years. After awhile mine has worn out and I wanted another one. That is why I purchased this one. Well, apparently they changed the inside filling since I last purchased this product. Way too soft for me. I went back to using my old one because it still offered more support than this new one did. I am so disappointed.
