Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Unit works; good customer service
Review: When the unit was first shipped, I opened it to discover it was covered in an oily substance, and when I turned it on it seemed the compressor was not working. The vent blew out room-temperature air. I reported the item as defective, and a new one was immediately shipped out with a free Fedex return label. The new unit works fine and is capable of cooling my 400 sq ft studio. Easy to install, and so far I've had no problem. The remote control is a nice bonus but batteries are not included (requires two AAA).
