Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Lousy support
Review: I first got pre-installed Norton Antivirus on my new Dellmachine. It worked for about a month and then stopped working.Since then I have contacted Symantec guys many times throughthe web, each time giving details of the problem. Every timethey get back with the same solution webpage they have, givingsolutions like do-this-else-if-does-not-work-then-do-this-...I have taken the trouble thrice, each time trying all theirtrial-and-error approach, none of which worked. In the meantine,I bought a new Norton AntiVirus Professional 2002 thinkingthat the pre-installed version had some problem, but theproblem still persists. I am thinking of getting McAffee orf-Secure or something else.
