Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: A program to avoid at this point
Review: I also bought this on the basis of reviews placing it ahead (no pun intended) of Roxio. Although easy to install, it did not perform, claiming material copied, but not retrievable, discs formatted, which were not, and INCD has repeatedly crashed my machine (according to the Microsoft "you have recovered from a serious error" popup). Particularly troublesome was customer service, who seemed to have a rather simplistic, when willing to help, solution - download the updates - the sheer number of these suggesting this would be most like a Beta program rushed to market. I'd wait, and use another program at this point.
