Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: RETHINK Purchasing from Sony
Review: I must say I have had a very, very bad experience with this paticular home theater system and Sony. I can't actually rate the system because I have yet to use it. I received this system the end of October and after spending several hours putting it together was only able to play two DVD's. After that I couldn't get a picture. I then spent several hours over the phone with their help desk and after we exhausted every possible solution I was told to send it back, which I did. When I finally got it back I hooked it up and it still did not work - again had to spend considerable time exhausting possible solutions on the phone with the help desk. I was asked to send it back yet again and also told I would not be getting a new DVD player but a returned or refurbished one. I find this unacceptable and due to the fact I have had to waste my time and money I would NEVER purchase any Sony product from here on out.
