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Title: Cardscan Discontinues At Your Service without ANY customer notice
Review: I have used Cardscan for almost ten years. More importantly, I have recommended it to countless clients and have used it exclusively at PGA Tournament events, DESPITE the poor customer service.As I travel frequently, I have come to depend on the 'At Your Service' database backup invaluable. Imagine my amazement and disgust to try to access AtYourService this weekend only to be greeted with a 'We have decided to discontinue this service effective 12.21.11'. NO advance notice! Not even the foresight to provide an industry-partner alternative as they close this vital feature. Not only is this cavalier treatment of clients inexplicable in today's competitive world, but the failure to communicate the upcoming discontinuation is a further reflection of their insensitivity to their client base.BUYER BEWARE.
