Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: More trouble than it's worth
Review: I have owned this product for 2 1/2 years and have been wholly dissatisfied with it. I have had troubles since the beginning with it freezing up and skipping. I spoke with customer service (which does not have a 1-800 number) and they sent me a few downloads which temporarily remediated the problem. I spoke with customer service on many subsequent occasions complaining about the problems I was having, but all I was directed to do was download more updates. Recently, I have been having even more problems with the device but when I went to call the rio customer service, I found that they will not even talk to you until you have given them your credit card number and they have charged you a "service fee." Way to back up your product. Overall, the product was bad and the customer service worse. I don't recommend it.
