Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Very Disappointed
Review: If you believed the company hype behind this umbrella, you'd think this was the best umbrella ever. I wanted to like this product and was willing to pay more for a quality umbrella. The Metro model I bought though just didn't hold up. What happened? The Velcro on the closure strap came off, the threads in the understructure gave way, the plastic tips came off the ends so I had to manually put them back on, with my hands full, in the rain of course, and finally, one of the elastic straps just plane ripped.I called customer service and they said they would fix it if I sent it back AND included $10. $10? No thanks. After reading the other reviews and seeing that this wasn't an isolated incident, I'll take that money and buy a competitor's umbrella. I expected years of use out of an expensive umbrella and this is just like an umbrella you'd buy at your local drugstore, maybe worse.
