Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Great chair but...
Review: I love this chair, it really is outrageously comfortable. My only issue is that the locks on the arms, to hold the chair in place, do not work. I think Amazon shipped me a returned model because the shipping box had a big hole cut out of it, and then it was covered over with white tape. It looks like the place where a large shipping label would have been. It would be a real hassle to ship it back because of the defective locks, so I am going to live with it. And btw, Lafuma has no US support. But the chair itself is wonderful. I love sitting in my backyard reading the newspaper and drinking coffee and laying back in the Lafuma.
