Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Motorola Surfboard SB5100 Cable Modem
Review: This item arrived without a 12V DC power converter. The fact that the converter was not included may have been stated somewhere in the fine print but I could not find that info. After I hooked up the modem up the internet signal would frequently drop off. I have since received a new modem as part of the internet signup deal and have replaced this useless Motorola Surfboard SB5100 Cable Modem I ordered from Amazon with the new modem. The new modem works fine. No more signal interruption. It feels like whoever sent the modem kept the converter and got a new modem and just sold off the faulty one.
