Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Usually love Kiva but not this one
Review: I have about a dozen of the Kiva foldable keychain shopper bags, which I love, but I was very disappointed in the backpack. The straps are not only thin and fragile, they come loose from the buckles constantly, even when knotted, rendering the backpack useless.
