Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Great step, defective DVD
Review: Like some other customers who have purchased this product since June, 2011, I also had a problem with the High Step and DVD. The first one I received looked used and had a defective DVD that was not wrapped. I returned it and ordered another one. It was also scuffed and the DVD would not play in any computer in my house. I decided that the scuffs must be from rubbing the box during shipping and that the DVD probably wasn't shrink wrapped. I didn't think that Amazon should have to keep paying the return shipping costs for a defective product, and I really wanted the High Step with the DVD. After searching around online for the DVD, I ended up going to the Cathe.com site and downloading a digital copy of the DVD. I burned a copy and put in the case. It cost me $9.97. Now I have the High Step and a DVD that works. I would have given it 4-5 stars, but having to pay extra for the DVD lowered my rating.
