Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Tears easily, but they are trying to please
Review: The bottom seam tears super easy. I sent it back and they replaced it (grudgingly) and the second one also tore after just one trip. We have one of these that is not mummy shaped and that one holds up just fine. But the mummy style just isn't durable.1/11/12 Sea to Summit called back after they saw this review because they want to offer excellent customer service. They apologized for giving me a hard time when I tried to return the first bag. They also offered to replace the second bag. Hopefully they are fixing the problem.
