Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Trouble, trouble, trouble
Review: This vacuum was purchased as a wedding present for us 2 1/2 years ago. We put the vacuum on our registry after reading Consumer Reports' recommendation. I have to seriously question the methodology they use to rate products now. We have had to repair this vacuum innumerable times. Almost every other time we use the vacuum, we have to address some issue, which requires unscrewing the bottom of the unit that surrounds the brush roll. We finally had enough and threw this vacuum in the dumpster. It's more trouble than its worth. It's my understanding now that repair centers see this vacuum far more frequently than any other vacuum, due to the poor quality of its design.My wife and I also noticed that the HEPA filter rarely needs to be replaced, signaling to us that it's not doing its job.
