Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Worked great -- and then it broke
Review: We purchased this unit on Amazon about a year ago (15 months or so). It cleans carpets better than the big name brand guys with steam extraction units hooked up to their van (we had them come out twice, then we got this). This unit also did an OK job on tile, but the squeegee on the front fit the unit poorly and would fall off. So the reviews that note the unit cleans well are all spot on.Problem is, today when using the unit, 3 different plastic parts all broke. This was in the course of normal use, and it wasn't being manhandled at the time. Not only is this unacceptable, but the repair parts from Hoover are nearly $100. Given the other similar reviews about lack of durability, I'd only buy this unit if you are willing to replace it every 6 months to a year.
