Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Inferior Modem
Review: The Apple USB Modem is an inferior product. It will not reliably connect nor stay connected. You must derate the speed to 28K baud or lower to obtain a workable connection. In contrast, using a PC with an old serial modem on the same phone line provides consistently good connection of 44K baud or better, without connection problems.Additionally, the original modem delivered by Amazon was electronically defective. Apple did replace it with one that has not caused kernel panics, at least yet.
