Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Poor customer service
Review: Received the brackets on time. Openned the box and found the installation instructions had been damaged (shredded) during shipment. Emailed AutoShepard and asked to have new instructions emailed back. Received a automatic return email stating that they would have someone get back to me within 24 to 48 hours. I then received another email telling me that they were working on it. AND THEN NMOTHING AT ALL AFTER THAT. So my son-in-law and I installed mthem with no instructions and had to remove a couple brackets and replace them when they wouldn't work because a couple brackets had to be in a specific place. Got them and the runninmg board installed okay. Just expected better customed service from this company.
