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Title: Quickbooks technical support problems
Review: I have been running Quickbooks 2004 for a while now. About a year ago I developed an error while using the "Ask a question" function. I contacted tech support, and they stated that I had to pay a fee to find out why their product didn't work correctly any longer. I checked, double checked and tripple checked that auto update was on, and manually made sure that my software was 100% updated, which the updater said it was. I recently did an internet search on my error and discovered that Intuit has a quickbooks / Internet Explorer "security patch" for this product. I downloaded this patch, which auto updater apparently is unaware of, and now the "ask a question" function works again. It is quite disconcerting that Intuit would charge me a fee to tell me "Yes we have a patch to fix that problem"
