Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: It could have been five stars
Review: I have this drive for a few months and original impression was very positive. Installation was very easy, the use is very intuitive, etc. I am glad I didn't write review at that time. The reason is that my drive failed. It indicated that there is I/O error and although the drive was recognized by the system it didn't work. Well, I understand that everything can happen and just because my drive failed it doesn't necessarily mean that something wrong with the product in general. Roughly at the same time when I purchased this unit for home we bought three drives for work. Two of these three drives failed (with the same symptoms). To the benefit of Maxtor I should say that the replacement procedure was quite smooth and organized (but that could be because they have so much experience replacing faulty units). Anyway, when three out of four units fail something is definitely wrong. Two stars just because I still liked the unit (when it worked)
