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Title: An important addition to every managers bookcase
Review: This is the first book I have read that gives real guidance to business owners and managers on the application of qualitystandards and practices to genuinely improve their business operation and results. It does not concentrate on any one approach, but gives good, unbiased, advice on how to select and implement the most suitable quality management techniques that really add value. The author has done a good job researching his subject and has included some excellent case studies from wellknown companies to support his argument. His conclusions are well thought out and his overall message clear.
