Title: leaks-not covered by company
Product review: I love my coffee pot by Zojirushi so when my sister offered to purchase a new thermos to replace my old and beaten small thermos, I suggested Zojirushi tuff slim. Mistake. It is less than a week old and the button leaks after one usage which means when I open the top cup, the liquid that leaked is now on me and the floor and everything in-between. The company has now twice responded to email that it will only replace if the thermos is not keeping liquids warm. The person who responded told me to keep the thermos in upright position. ?-it's a thermos for travel. It offers me the directions to 'correctly' clean the button because that is the reason it leaks;I didn't take the assembly apart prior to using so it came defective and will be thrown away defective. My beaten, battered, mis-shapened 12-old thermos of same style/design (not brand) leaks less than the Zojirushi new one even when tossed into the bottom of my travel bag and keeps liquids just as warm.
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