Title: Worst Item Ever Purchased
Product review: I owned a 5820 it did not work out of the box. The "support" at website consists of several broken links. Their "SARA" system points you to more broken links, then asks "was this helpful?" I tried "fixes" on the web including uninstalling completely, then replacing 5820 drivers with 5800 drivers, and opening the scanner and manually moving the drive belt(!). Some people claim these work but nothing worked for me. The scanner says it's "locked" but it HAS NO LOCK - it simply does not work no matter what you do with it. Stay away from this scanner, don't even accept one as a gift, it's not worth the aggravation.
Would you say this review depicts the product in a flattering or unflattering light?
