Title: Erroneous low score. My bad.
Product review: I wish I could alter the low score or delete the review. The low score turned out to be "an operator problem". I found that there was evidently a "mat" that is supposed to be used under the cutter and unfortunately I either tossed it (thinking it was just packaging) or it was not in the package. I finally contacted Swingline and they were very helpful and are sending me the missing piece.Without the 'mat' the cutter starts to just bunch up and rip the paper rather than cut it.
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