Title: Customer Service???
Product review: The first Cruzer I purchased would not work at all. I spent an hour on the phone with the offshore customer service before an RMA would be provided. I received the replacement several weeks later. That's when the fun really began. I just wanted to use it as a ReadyBoost device and it is labeled ReadyBoost enabled. The problem is the U3 software on the device is not. This software causes an error in the device manager. The U3 software cannot be uninstalled with a Vista machine. The same offshore SanDisk customer service tells me to uninstall the software on an XP machine. After attempting to get several customer service reps to understand I don't have an XP machine, I am told to take it to a neighbor. I said I don't have a neighbor with an XP so the rep says take it to a computer store and do it on a store machine. I am stunned by the lack of customer service.
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