Title: Great Customer Service at Austin Bazaar!
Product review: When I first tried to tune the violin I applied pressure to the D peg and the scroll broke from the fingerboard! It wasn't a lot of pressure so I assume there was a crack or a weak spot in the wood. Needless to say I contacted (emailed) customer support and was pleasantly surprised when they agreed to replace the violin at no charge (not even shipping)! The new violin arrived and I was able to tune it fine. My five year old son has been performing around the house almost everyday!Now a word about the quality. Would I buy this brand to perform professionally? No. This is an inexpensive introduction to the violin - it is a massed produced product that I think is wonderful at this price. Beautiful to look at and my son loves it - nuff said.
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