Title: NOT HAPPY with Amazon customer service
Product review: I bought this as a gift for a friend on her marriage after hearing good reviews from people who own it. At first she was delighted with it since she is an avid reader and a frequent traveler. But that was only till she tried switching it on. It turned out that the device was defective (screen display issues). My friend got it replaced and the replacement kindle was AGAIN DEFECTIVE with the exact same issue. Each time she had to spend many hours talking to Amazon representative's to nail down the problem. My gift ended up wasting her time instead of pleasing her. She finally decided that she had enough and did not want the kindle. But by this time the device was out of the 30 day return period. Amazon only refunded 80% of the original value for a device that was never delivered in working condition. I'm a customer very UNHAPPY with how Amazon handled this whole issue.
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