Title: 2000u out of box failure with no customer support
Product review: I have tried repeatedly to get the 2000u to work to no avail. More calls to Customer Support than I can afford. After asking for a manager I was told my problems were common, if I wanted them to check out the scanner (since phone support could not figure it out) I had to send back the scanner at my expense and they would determine whether or not to repair, refurbish or replace the scanner. The final gotcha was that I had tried for over three months to solve the problems by phone and was now out of warranty and they refused to even look at it if I did send it back. Buy ANYthing else.
Would you say this review depicts the product in a flattering or unflattering light?
