Title: Absolute worst customer service
Product review: We had major problems with our after-market radio. The installers tried a new radio that Sirius sent and a new antenna that they sent. Neither helped. My wife then called customer service and that was a huge mistake. She spent 2 hours being bounced around and hung up on. It was as if they didn't care about our business in any shape or form. Then they would say things like "I don't see any orders on your account so I can't help you." What does that even mean? They wanted to send another of the same model but we had already been through all that.In the end it was easier to cancel the service and eat all the money we'd put into it so far than to deal with them. Customer service/retention/tech support would not do anything for us. The radio service is great if it works, but if it doesn't, may the gods help you because Sirius won't.
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