Title: Sony Warranty
Product review: I've had the unit for three weeks or so, now on the third set of batteries. Could not use PC Setup, kept getting an error message that Commander had insufficient available memory; OK, used Remote Setup. It works well for the first two or three commands, but then it slows down. For example, it turns on the Panasonic TV promptly ("Component" "TV" "Power"), then the trouble begins": Pushing "Input" to go from Cable to DVD takes FOREVER.Called Sony at (800) 822-2217, spoke with "Allen" in the Phillipines for 43 minutes (cell phone, free on the weekends thank God). He diagnosed a defective unit, transferred me to "Melissa" in Customer Relations to send the replacement. Spoke with her for another 25 minutes (a lot of the 68 minutes was on "Hold"). End Result: Sony MAY require me to pay $82.92 for a replacement because THE AMAZON PRICE IS TOO LOW (MSRP is $220). Needless to say, I'm returning it to Amazon.Just thought Amazon buyers of Sony products might be interested.
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