Title: Cruddy machine and even cruddier service
Product review: After months of this machine leaking all over the counter, I called Krups for warranty service, whereupon I was informed that I would have to pay to ship it to a repair facility. Given the weight of the machine, paying to pack and ship it was not a small expense -- around $40. About a month later, I received it back with no explanation of what was wrong with it. That might explain why, as soon as I fired it up again, it leaked again. And again. And again. I'm not about to pay another $40 to ship it back to them (that would be a total of $80 in expenses to ensure a $350 machine works). I've cut my losses, but I certainly won't be purchasing any products from Krups again.
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