Title: Great read with principle based ideas on Service
Product review: This is a great read. I found it flowed very well with practical idea's. Like his other books, Mr. Willingham does a great job of reminding you of the simple things that work so well in separating you from others so that you build relationships. I really like the way he gives you an example of the idea, then shows you how to use it so you can apply it to the real world. One example would be the sections on communicating with different styles of people, so you can match that commication style. I have found this is so true and useful. More companies need to follow these basic practices on service.
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