Title: Caveat emptor
Product review: I own a first generation Kindle. It's often hard to get a connection as the wireless link is not very good, and it freezes up at times, but I was thrilled when I bought it, thinking it was about time someone came out with an electronic book reader that would work anywhere and hold any number of books. Besides, I had been an Amazon customer for years. It gave me pause that the Kindle could only read Amazon books but software updates were promised for the future and I had been buying all of my books from Amazon anyway. Then a year down the road, Amazon came out with their generation 2 Kindle. Now they do not offer any updates for my Kindle. They also offered no incentives for upgrading. When I emailed customer support, I was told, in essence that they were sorry I'm not happy and that is the way it is. Sony, on the other hand, offers a free library of classic books and upgrade incentives. They also made their device to play other formats. Sure wish I had waited.
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