Title: Bad keyboard and lousy support at HP
Product review: I got a laptop and my L key wasn't working all the time and the shift key would get stuck and after over a year they still do. I called HP support and they told me "You don't have a problem sir, there's nothing wrong with your latptop". I hung up and I ordered a new keyboard from their parts website. I hope it works, but the problem now is how to install it. They told me to go to Best Buy.
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