Title: I hope this is a new and improved version.
Product review: I bought this product three years ago. The first one misidentified the letters, I complained, and they sent me a new one. The replacement was no better. I asked for my money back; they sent me instructions on how to fix it. I was enraged. Fix a new product?! I stashed it on a shelf and forgot about it. Now, three years later I did attempt to fix it but with no success. Be forewarned!
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