Title: Good, reliable product with top-notch customer support
Product review: I bought this grinder when it was a new product a couple of years back and it has performed well with near daily use all this time. They have excellent FAQs and documentation on their website for people who have any questions on operation or need to troubleshoot a problem. If you call or email them, you get a response or person on the line quickly who will walk you through assessing the problem and will send you out a replacement part, at no charge, asap. Companies like Baratza(and amazon.com) still understand how to create customer loyalty. If you need a conical burr grinder (any coffee enthusiast does), you'll get years of use and enjoyment out of this one.
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