Title: Terrible Support -
Product review: I bought an external version of this product and returned it for the iomega product - which works fine.While the software that comes with this may be OK for recording music - it is not sufficient for creating CD's with software on them. Specifically, one cannot write a customized volume label on the CD - It writes one for you. So your CD is labeled X56zsFSFD: (or something similar) when you open it in "my computer" (or explore it in the windows explorer).The worst part is the customer service! I educated quite a few HP technicians on what a volume label was. Every single one thought it was a sticky label that you paste on the front of the CD. It took about 1 zillion emails to HP "support" - each one with a different technician - to find out that their product just couldn't do the job. All this while I was on a tight schedule to deliver the CD's!I bought the HP CD writer without much research - I thought, "It's an HP how bad can it be?" Well I found out.
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