Title: Defective out of the box -- shoddy customer service!
Product review: I ordered this machine and sat down to use it for the first time this afternoon. Immediately, pieces fell apart and were loose. I contacted the manufacturer and they told me the only way they could help me was if I visited their service center -- which happens to be more than an hour away!!! I am not willing to rent a car to drive to the service center at a cost greater than the machine. I am incredibly disappointed with this product.Unfortunately, I purchased the sewing machine 2 months ago and have only just now had time to open the box, read the manual, and try it out, so the return policy has lapsed. Waiting to hear back from Amazon, but buyer beware! I will not be buying from Brother again. Would give zero stars if I could.
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