Title: Warranty Nightmare
Product review: My Swift Binocoulars was exposed to a rain shower on my deck. The promply fogged up. I called the customers service rep and he was most helpful. He told me to mail the bino to the repair center which I did. Two weeks later he called me back to check in. Wow, what a great customers service. This is when it fell apart. He said that a replacement pair would be sent and I patiently waited. A week or so later my old pair showed back up unrepaired. I called him back and he appologized and said to mail them back and he would replace them with a demo set. I mailed them back Aug. 7th and I'm still waiting. In the meantime I learned that Safetgard had acquired the bino division from Swift out of bankruptcy. I contacted Safetgard and they have continued to give me the run around. Now they said they can't locate the bino that I returned. I would refrain from getting involved with this company in any manner until they get their act together.
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