Title: HELPFUL INFO ON THIS PRODUCT
Product review: i got online today to see if i could troubleshoot before i gave my toshiba SD3980 to the local junk recycler, and found all these BAD reviews instead. as with you all, the tray became sluggish and every disk displayed "BAD". i decided to call toshiba customer service: 800-319-6684. just got off the phone and give them 5 stars for their assistance. i told them i would not pay $10-15 to ship trash back to them, and that i did not want another SD3980. they are sending me a "call tag", which is a pre-paid mailing label that i can stick on a box and send them this thing back FOR FREE. they will then send me a new SD4000. they said they have had no problems with this new model. i don't have my receipt anymore so they told me to just include a letter stating this fact.so altho not at all pleased with the product, am very pleased - SO FAR- with customer service.
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