Title: Shame on Amazon for Shafting Loyal Customers!
Product review: I am a frequent and until-now happy customer of Amazon's, since Amazon began it's business. So I'm *very* disappointed in Amazon's roll out of the new 9.5" screen Kindle DX. Only four week's ago I bought the highly touted Kindle for my father's 83rd birthday. His mind is strong but his reading vision getting week. The Kindle was just the ticket. Had I known of the DX Kindle, 2.5 times bigger yet only about $135 more than the regular Kindle, that is exactly what I'd given my father. Solution: Amazon needs to let people like me return the little Kindle, pay the extra $135 or so, and receive the DX early this summer. Apple learned quick how fast rabid supporters would turn when it dramatically dropped the iPhone's price, leaving thousands of customers feeling like rubes and chumps. ARE YOU LISTENING, AMAZON? You can take the high road and solidify customer loyalty. Or ........
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