Title: Severe Problem with Communication
Product review: In error, I had two Replacement Plans for one scanner in my Cart when I checked out. I emailed the company to request it be corrected to one Plan. They emailed back that they needed more info. After I sent them more info, I never heard from them again.When I received two Plan contracts in the mail, I returned one Plan contract requesting a refund for that one Plan contract. I gave them all of my contact info.I then received an email from Amazon that both of my Plans had been canceled and refunded.Now, I have no Plans . . . don't count on this company following through with any sort of warranty or replacement! They aren't able to handle simple communications!
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