Title: Received defective product and service
Product review: I work from home weekly and have a work-provided notebook computer. The price and features for this product appeared to be what I needed. Aside from the issues with the MS wireless keyboard and mouse that it couldn't handle, it started dropping the connection to the devices within a few minutes of use and continued to do so randomly until I gave up using it.I chose their chat option for tech support. This was a well-documented fiasco that resulted in Iogear providing 'personal' e-mail support for the device. This, too, was less than acceptable and their tech determined that the product was defective. There was no other concession made by Iogear to make up for the inconvenience of their defective product or for having paid for shipping. Their response was simply take it back to where I got it. I'm glad Amazon provides shipping labels to send the product back.
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