Title: A must read for restaurant managers and owners
Product review: This book is a must read for anyone in the restaurant industry. Some of the content is dated and even out of date, given the technology today in POS systems to prevent certain tactics - but it is still a worthy read to mind you of the mind-set of the servers and staff. My copy was used - making it even a better read, since it had beer stains and all sorts of water damage - probably from its time behind the bar.
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