Title: Poor customer service
Product review: My screen cracked about 5 months after I purchased my E-125. I did not drop it or misuse it. I called customer service. They told me to send it back to the manufacturer with a check and it would be repaired in 5 - 10 working days. Today is the 16th working day. I called to check on the status and they told me it would be another 2 weeks before they would even begin to work on it. I'm very upset about this (obviously) and would recommend that future buyers purchase insurance against screen breakage, and check out the customer service ratings on other Pocket PC's. As for it's performance, I loved the E-125! I'm only dissatisfied with the CS. By the way, my check cleared my bank 2 weeks ago. They took my money, but they are unwilling to repair it under warranty, and they are still making me wait another 2 weeks or more.
Would you say this review depicts the product in a flattering or unflattering light?
