Title: A sensible and positive way to deliver 'No'
Product review: The author gave some tough situations to say NO in the first tape. Through the subsequent tapes, he provided step by step process of preparing, delivering and following through with a Positive NO. Though, in general, examples were provided throughout Tapes 2 to 6, it will even be better if he can provide specific examples on how to handle all these tough situations at the end of the program. Still, this is very worthwhile book/tape to gain some useful tips and information on how to negotiate properly and positively.
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