Title: My Bad Experience
Product review: I bought a Satellite laptop from ToshibaDirect, and my experience was very unpleasant. The laptop started overheated within a year, and I had to send it in for repair repeatedly (3 times so far.) Every time the laptop would work for a couple weeks and then the same problem would happen again. And the third time I sent in my laptop I had to wait about 3 weeks to get it back. But the thing I'm most angry with is that every time I call customer service or tech support, they always say "I don't know" or "we can't do anything about it."
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