Title: I actually read this book :-)
Product review: After reading some of the caustic comments posted regarding this book, I thought it might be useful for people to hear a different viewpoint.I read this book after borrowing it from a co-worker to get an overview of offshore outsourcing. After attending a lot of internal meetings where managers throw out various buzzwords like BPO, ITO, near-shoring, offshoring etc. I needed a primer that had a lot of examples and case studies.I found the book useful in terms of providing a basic foundation in terms of what was going on. Was the book perfect, no. Was the book upto date in 2005, no. Did it provide a basic education and overview, yes. Did it provide some guidelines if you were to implement outsourcing, yes.
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