Title: good concept but....
Product review: The idea behind increasing effectiveness is a good one. There were times that I was able to incorporate the ideas into the situations here in an optical office. There were more times however, that the events just do not unfold as you would hope. It is as this point that the book's offered guidelines become faint and you may find yourself deeply in, and feel like you are starting over.Worked in conjunction with the other Minute Manager books your business self is improved. The earlier books were more helpful than this addition to the series on their own. This edition just does not stand up by itself.
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