Title: Terrible Tech Support
Product review: I bought this to utilize optical out to my receiver in order to eliminate hiss and noise that comes from using an analog port inside the computer.TECH SUPPORT is useless! Works with my notebook, but does not work with a brand new Dell Dimension 4700 Tower; phone support would not help me because I have had this more than 2 months, and email support said that they do not "support 3rd party hardware"; that is pretty lame when the "hardware" is a brand new dell computer.The product does work for my purpose, and I don't have any problem with Bass output (as long as my computer volume is not on max and I use my receiver to control it); however I suspect that any other (cheaper) USB sound device with an optical out would do the exact same for me.The product is expensive for what you get. The remote that comes with it is also very lame!
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