Title: Poor Care for Original Customers
Product review: I shouldn't say that I rate the Kindle with only 1 star. I LOVE MY KINDLE. What is challenging and upsetting to me is the LACK OF SUPPORT by Amazon for Kindle owners whose Kindle just STOPS WORKING! I have owned my Kindle for 16 months and it just froze. There is no way to fix it! I was never offered an extended warranty for my Kindle, so now I have invested almost $400.00 in the device plus the additional books that I had stored on it and have no access to them unless I purchase a NEW DEVICE. Oh, no I am sorry. I was offered a refurbished Generation 1 device for $180.00. That is not customer support in any way! I am extremely disappointed in Amazon and how they are treating Beta users! Lost a customer here.
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