Title: Broke within a week
Product review: I bought the XP 2070 with the hopes of having better coffee and the espresso option. Within one week of purchase (one round of capuccinos), I am unable to turn on the espresso maker. I called customer service, and they asked me to ship the machine back and wait a month-and-a-half because "the warehouse has closed," even though this is the newest model. Very reluctantly, they threw in a few free coffee filters in the deal. I wish I had read other Amazon customer posts, that indicate that not even the CEO responds to customer service complaints.They also said they had no information on troubleshooting the machine "because we just introduced it." It seems that any decent machine testing would check to see that you could turn on the machine. Please do not make the same mistake I did, especially with a holiday gift!
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