Title: defective pump and service
Product review: I was initially happy with this pump but within 2 months started having problems. The pump would not restart after cleaning the filter box in my pond without putting something in the pump to start the impeller moving again. Two weeks later the pump failed all together. Emails to Sunterra went unanswered until today, 10 months later with some lame excuse about having problems with their web site and just now getting my e-mail messages. The only help they offered was to see if I was still having problems with the pump even though what had happened was clearly explained in prior contact. In short this pump is junk and their customer service or lack of is highly suspect. I will make a point of steering clear of their products in the future.
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