Title: Damaged and missing parts.
Product review: The first grill arrived damaged. The RMA process was very easy and a replacement was processed while the defective product was being returned. Received second unit 3 days after, which was pretty good reaction time. Putting it together I found missing parts, clips to hold on grate and cover. Called the 800 number to report missing parts and received a messaged the company was closed and to call back during specific buisness hours. I called back the next day and again received a message that the company is closed for annual Christmas party and to call back on the next buisness day. The next buisness day is Monday, so I have another 2 days before I can even report the missing parts. I really want this product, but am disappointed on how hard it has been and it's still not resolved. I hope I can try this out before year end.
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