Title: SonicBlue support is the worst I've ever seen
Product review: I have a Rio 800 and read about a problem with the charger/adapter on the SonicBlue website. I submitted the online form a month ago and never heard back. I sent e-mail to customer support a few weeks ago and never heard back. Today I waited on hold for 30 minutes to get a customer support person who then gave me a different customer support number to call! That was an 800 number, but when they answer, they tell you the call will cost $19.95! I advise everyone to stay away from this company and get Apple's wonderful iPod. You will be much happier.
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