Title: Customer Service reps for this company are rude!
Product review: A friend of mine ordered this cot for her 3-year old and seeing how well it worked out for the little one, I decided to get a portable cot for my 1-year old, solely for sleepover purposes. Well, I never received my product, although I do not hold the company totally accountable as the error was due to the incompetence of UPS. However, I contacted this company twice; the first time to get delivery information and the rep never called me back and the second time, the representative was just plain rude. I believe the product is good, but this seller should remind their representatives about the importance of good customer service.
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