Title: terrible technical support when you have a problem
Product review: I bought a Roadmate for my car 3 years ago and loved it, so I bought the Explorist for hiking trips. Three years ago, when I had a problem with the Roadmate, I called technical support and the problem was resolved in 3 seconds. With the Explorist, I called technical support and the technician spoke with such a heavy Indian accent that I could not understand him and he could not understand me. After an hour or so on the phone, I gave up and called back two days later. Another technician with an equally heavy and incomprehensible Indian accent responded to my second call. I asked him if the Magellan technical support group was in India, and he laughed and said yes. (That was one of the few statements I understood.) After a long time, with lots of "I'm sorry, what did you say?" on both sides of the call, the problem was resolved, but it took forever and was extremely frustrating. I don't think I would buy another Magellan product after this experience.
Would you say this review depicts the product in a flattering or unflattering light?
