Title: Shoddy workmanship, poor customer service
Product review: Yes, I was stupid enough to shell out the money for this litter pan cover, as I couldn't find anything comparable and I wanted something decorative to cover the litter pan. While this product looks nice enough, I've had two problems with it: 1) the first time I ordered this thing, the Herzher company sent the wrong color, and since I live in a NYC apartment building with no doorman (and no car, and my office is two crowded subway trains away), returning items thru the mail is a pain in the neck; 2) the second one I purchased was the correct color but the latch on the front panel was defective from the moment I opened the package -- so the front doesn't stay closed (the spring in the latch doesn't "spring") and my cat scared himself silly when he tried to enter and the door flopped open and clattered to the floor. Considering the price of this item, that kind of shoddiness is inexcusable. I would never buy anything from Herzher again.
Would you say this review depicts the product in a flattering or unflattering light?
