Title: Customer service is lacking...
Product review: Unfortunately, the brush I received was not the same quality as the brush I was trying to replace. They were the exact same brand & model number (printed on the brush handle), but when I used this one the first and only time, the bristles were not as stiff as the ones on the one I already had, and in turn, it made my hair too "static-y" to control.In my attempt to return the brush, I contacted the seller. Though the return policy loosely defines that beauty products can only be returned in new condition, I was extremely disappointed that the seller would not honor a refund to an unhappy customer, because the item I received was not the item I thought I had ordered. Had this been a direct Amazon sale, based on what I've experienced with their return policy, they would have taken it back, no questions asked...along with a host of other companies/stores with amazing customer service, who value making their customers happy to ensure their continued patronage.
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