Title: no support, manufacturer will not provide software, keys broken
Product review: While the basic functionality of this remote is good, the net is abismal. Many keys stop working and the manufacturer tells you to send it in and they will repair them for a minimum of $175. I did this once, now more keys have stopped working and they want to charge again. They will no longer provide the device list software (which you can ge from a few resellers like AudioBuys in Manassas, VA). The support folks at AUC are extraordinarily unhelpful, unknowledgeable and rude. 5 neighbors purchased at the same time and are having similar or worse issues. It is difficult to imagine how this company survives in this era of exceptional and user firendly devices. (good margins for "authorized resellers") I am replacing all of my 5 MX900s with Harmonys--a far superior device with superb customer support.
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