Title: Global merchandising, domestic customer service
Product review: I bought my Kindle before leaving my home in London for five weeks in Thailand. For the first three weeks it was great. Then it stopped recharging. I followed the instructions in the Manual about what to do: no success. Then I emailed Amazon from an internet cafe. A day later I got a reply saying I had to call them and get them to ring me back. So the next day I headed off to the internet cafe with Kindle and charger, ready to follow the instructions I was given: only to be told "We don't return calls to cell phones". I escalated the complaint and got another email saying that they had to call me in real time. There may be land lines where I was, but I didn't have any access to one. Amazon's customer service is set up for people sitting in a fully-equipped study in (say) Wisconsin. But the device is sold as being mobile and global. Result: my Kindle was functional for two out of the five weeks I bought it for, and I had a lot of frustration.
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