Title: VXI ruined a great thing
Product review: I faithfully carried a Voice-It in my shirt pocket from 1994 to 1999. In the beginning, the line was owned by a small company in Fort Collins, Colorado--where I lived at the time. One day I left my Voice-It in my pocket in the laundry. I took it to the Voice-It office, and they repaired it--no questions asked.Forward 3 years. I purchased another unit just after VXI began remarketing them. It stopped working within 2 months. Customer support recommended a reset process, which worked for a few days-then it stopped working again. I was then unable to speak with anyone at VXI--the CSR's couldn't do anything more, and the supervisor never returned by call. Bad customer service--and now they've lost a customer.
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