Title: This is a true success tool!
Product review: In my quest to continually evolve as a person and improve my relationships with family, friends, co-workers, I ran accross many good books that had helped improve many of my communication skills. However, this book, with the descriptive and detailed examples, as well as pragmatic, candid, and scientific insights into the dynamics in communication between human beings, has finally opened my eyes to the dual reality of being both right and wrong at the same time (depending on what data I'm drawing my conclusion from). I was both startled and liberated to learn that I also contribute to the problem, because from this realization, I know that I can contribute to solving the problem as well. What I learned from this book has empowered me to be a better team member at work, a more supportive and caring wife and mother at home, and a better friend.This is a true success tool!
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