Title: Customers as R&D
Product review: This product went to market too soon and you will pay for it in frustration. The rechargeable battery is problematic and the tech support is marginal at best. The product could be great but it seems to have some real quality problems. The original ac charger was recalled and the instructions for charging/calibrating the battery for the first time are incomplete. The remote is not precise, for example when you select the previous track button it goes forward. Maybe I got a "lemon" but I don't think so. If you buy it don't load the Real Player software, use Windows Media Player so that you can save more music in the "wma" format.
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