Title: Amazon customer service is terrible
Product review: While I don't have any bad things to say about the device itself, I do have a very serious complaint about Amazon's policies regarding the Kindle. If your device is stolen from you, Amazon won't help you. They'll tell you to deregister the device, and that's basically it. Whoever steals it (or buys it as a stolen device) can simply re-register it and go on their merry way. Even though each device has a unique serial #, and Amazon, from a technological standpoint, COULD easily mark a stolen device as dead, they simply won't do that. Why? Presumably because they're more interested in selling new content to whoever has the stolen device than they are in helping its legitimate purchaser. Perhaps they believe the victim will simply buy another one. It's a deplorable policy that encourages potential Kindle thieves. So consider that before you spend $400.
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