Title: This is an HP Product?
Product review: I installed this scanner on an HP Pavillion 8836 with Windows 98 platform. The computer did not recognize the scanner. When I attempted to use the on-line trouble shooting 'tips' there was no solution for the fact that the PC didn't recognize the scanner. Having had other scanners and a bit of PC knowledge, I tested out every avenue I could think of, to find everything working correctly. Customer care at HP is not available at the hours published, and then at $2/hour - no in warranty support. The lack of even a simple manual was a definate minus. I bought this unit relying on HP's reputation (I use HP test equipment at work) and found that I was fooled. Needless to say this unit is being returned to the vendor (not Amazon), and I will use Amazons customer review feature to select its replacement (may be another Hp, but not this model).
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