Title: Great features/ poor execution
Product review: The toaster handles breads and bagels well and has an innovative twist handle which both lowers the toast (clockwise twist) and raises it for smaller items (CCW). However the toaster fails on its toast settings. Turning the toast dial fully clockwise produces a bagel that is browned on the edges only. There is no way a user can recalibrate the knob and customer support was readily available, but useless. The defrost function works well but the bagel setting leaves the outsides almost untoasted. The two buttons can be used singly or together.It's too bad as the toaster could have been a great product based on its intended design.
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