Title: DO NOT BUY A TIVO PRODUCT!
Product review: After 6 weeks of use, our Tivo unit is DEAD. The hard drive crashed and cannot be repaired. After spending an hour on the phone (a call which I had to pay for, the toll free number is not for anyone with a Series 2 unit -- ridiculous!) with a very rude representative, we were told we have to send the unit back AT OUR EXPENSE and wait weeks for them to send us a new one. We asked if they could just send the new one right away since we just bought this 6 weeks ago and it shouldn't be broken, and the rep said, and I quote "You can do two things. You can keep a broken unit or do this my way."Okay, so to sum up: the unit is broken, unrepairable after 6 weeks. Their customer service has NO toll-free number. We were on hold for over a half an hour. Then we spoke to an extremely rude rep. Now we have to ship our useless unit AT OUR COST and wait for them to receive it before they'll send a new one.Terrible product and even worse customer service. BEWARE!!!
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