Title: Horrible Customer Service- Don't buy
Product review: This should be a great product- but stopped functioning after 2.5 weeks of normal use. The replacement process has been a nightmare- SonicBlue has the worst customer service I have ever experienced. Long hold times, not doing what they are saying thay are doing, and the latest- they "shipped" my replacement UPS but "forgot" to get a tracking number. I don't expect to ever get a unit back- and at this point don't even want it...
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