Title: VERY DISAPPOINTING
Product review: The item was defective right out of the box & would not stay on long enough to toast bread even with control set to maximum (DARK). The primary reason for purchasing this item was that it could be mounted under cabinet to save counter space. We already had an earlier model so the heat shield was already in place. After determining it to be defective I decided to take a refund in lieu of having it replaced because the quality did not compare with our previous model TRO510 & was informed by Black & Decker that all under cabinet models have been discontinued. I was really impressed with the efficient way Amazon handled my return because I was able to print out a UPS shipping label & return it at no cost to me. I will definitely be doing more shopping at Amazon.com.
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