Title: TERRIBLE PRODUCT, EVEN WORK CUSTOMER SERVICE!!
Product review: I was so excited to get this product to finally convert old VHS tapes to digital files on my laptop. Well the first 2 times I used it, it worked great. I was so excited to have the ability to do this - then, the next time it used it, it just didn't work. No reason at all - the device hadn't been hit, dropped, etc. Basically it was still brand new and would have no reason for breaking. It just simply stopped working. So I called the customer support number and no matter what day of the week or time you call, the phone just rings and rings and rings and basically there is no service at all and nothing that can be done. I'm sure they're not still in business, with a product that only lasts 10 minutes before breaking. So take my advice and stay far away!!!!! Waste of money. I feel like I really lost on this one.
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