Title: Can't Really Rate Product As Brook Mays Music Sent Me the Wrong Item
Product review: I really can't rate the product, as Brook Mays Music sent me a single hole viola tourte mute as opposed to the one that I ordered (Glaesel two-hole tourte mute). I contacted Brook Mays Music in reference to the mix-up but they didn't seem to mind that I received the incorrect mute, nor did anyone offer to exchange. While the mute that they sent doesn't mute the viola as I would like, I guess some muting is better than none when you need it. I now believe the stories of greed and poor customer service (not good) that I have heard from several of my musician friends throughout the country as related to Brook Mays Music. I have had the experience!
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