Title: Poor Customer Service
Product review: I purchased 2 Germ Guardian H2000 units in 2008 and was initially quite pleased with their performance. After 1 month, the LED lights failed on 1 unit. The unit was replaced eventually after several failed calls to customer service. The replaced unit's lights eventually failed as did the second units LED's (?design flaw). Eventually the second unit failed completely after 16 months, and I have been unsuccessful in reaching customer service for 3 weeks, after multiple calls and leaving several messages.
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