Title: Horrible service support!
Product review: After a little over a year, my M100 died. The problem was diagnosed by an unofficial service center as a dead internal battery (it keeps the unit from losing data while the AAA batteries are being replaced. A call to Palm's 1-800 customer service yielded this solution: buy a new unit! I checked on the Web where I might buy the battery and found out that this is a lemon fault. Palm knows about this factory design defect, but they're not doing anything about it. I'll never buy a Palm again.
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