Title: Don't buy!
Product review: LeLonghi USA is unprofessional, boardering on the ridiculous. The first radiator ordered did not work. When I finally got a human being on the phone to discuss the issue, I was informed that the heater had been cancelled last year. It was however still being advertised on line. I asked the DeLonghi customer service representative what I was suppose to do with the broken heater. She told me to cut off the cord and send it back. I followed their instructions the next day. After repeated calls to find out the delivery date of the replacement heater, it came just before Christmas. This entire fiasco began on November 8, 2012. The second heater stopped working after being used for 4 days. The timer did not work and therefore I contacted DeLonghi, USA and to date they have yet to contacted me. Amazon on the other hand was professional. They picked up the second heater and have returned my payment. Amazon is first rate.
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