Title: Very Disappointed in Companies follow up - NONE
Product review: I purchased this for my husband for Father's Day. He was so excited to receive, having wanted to try a smoker for a while now. He opened box immediately and began putting together. As noted in other reveiws, he did have to pop the side back together. Towards completing assembly he noted that he was missing some parts. He contacted company next day. He was told it would take a couple of weeks to receive parts. It is now middle of August and we have not received parts. The parts we are missing are essential to the completion of assembly for use, so we have a smoker thatwe have not been able to use yet.I held off posting my reveiw, awaiting arrival of parts...6 weeks, no parts, and unable to use smokerI give them one star for supplying metal in a box painted the color it was supposed to be and for having somebody answer the phone at customer service...now if somebody could actually ship those 5 pieces we are missing I would be a bit more satisfied.
Would you say this review depicts the product in a flattering or unflattering light?
