Title: Low Quality. Poor Warranty. Horrible Customer Service. Great Design.
Product review: I bought the Jasper Morrison coffee maker and toaster when they came out because they're such a beautiful design. The toaster was a problem from day one. I contacted Rowenta about the non-stop "Bip" the toaster made, and was told it was not an issue. Soon after my warranty expired, the toaster gave up the ghost. I paid to mail this $150 toaster in to the service center only to find out it will now cost $83 to fix it. I'm furious with Rowenta. After it completely failed, I did research online, and found out that the problem I was experiencing is very common. Rowenta didn't disclose this, and let the warranty period expire. Jasper Morrison's warning about electrical failure on all of these Rowenta appliances is shocking too.I am now off the Rowenta brand. My responses from Rowenta customer service have been incredulous: they could care less customers are not happy.
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