Title: Regulator lasted a month -- customer service terrible
Product review: This seemed like a wonderful grill, but the regulator (which keeps gas from leaking) failed after about a month. Unlike other grills, the Charbroil regulator has to be purchased as part of the full burner assembly (over $100, while other grill manufacturers sell just the regulator and tube, for about $20). The regulator's not covered by their warranty, either. Customer support has been terrible, with "communication" only coming through Charbroil's FAQ's on the Web. Fortunately, there are enough other Charbroil owners with similar problems who have written on the Web about this problem. I will never buy a Charbroil product again. This has all been so terribly disappointing, because I've wanted to support a good U.S. company -- but Charbroil's engineering and customer support is reminding me of the big three automakers in the 1980s.
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