Title: Great product...until you try to have it repaired
Product review: My Handspring was a trusted resource for the first 9 1/2 months I had it. Last week, it suddenly stopped working. I went to Handspring's site and filled out the return form only to be told it was out of warranty, which wasn't true; I have 2.5 months left on my warranty. I called Customer Service and was told of my options: Call Tech Support with my claim, which charges a flat fee of $20; have it repaired "out of warranty," for $100; or, as Handspring's website suggests,"Sometimes the cost of repairing an older device is almost as much as purchasing a new one. We welcome you to explore your options: maybe it makes more sense to simply buy a new device of the same type, or even treat yourself to the latest & greatest..."Thanks, Handspring, I've explored my options--and I'm switching to Sony.
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