Title: broken spout and no response from Chantal
Product review: We received this teapot months ago off our wedding registry and were so excited because it is a great design and from a reputable company. But the metal ring on the spout pulls off with the plastic cap so we are pouring boiling water out of a raw metal edge. After calling Chantal's customer service and being told to email photos and doing so, then repeating the call and email after a couple months and no response, it's now six months later and still no response. This is a no longer reputable company in my view.Had same problems as other reviewers with hot handle, hot plastic cap that needs removing with cloth, and boiling water exploding out of spout if it's too hot. Honestly, I could live with all these things, though. It's the broken spout that gets me.
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