Title: Clarity in an unclear marketspace
Product review: The authors have done the FCS community a service by providing a unified treatment with a taxonomy that can clear the air in a market filled with meaningless jargon and narrow agendas. While not a "how to" (and never pretends to be so this is not a criticism), there is useful broad advice in how to select a package to insure that the business needs will be addressed with a FCS system. The one area lacking is for all the authors' efforts to tackle the top-level issues in FCS, they missed a golden opportunity to remind the readers to not be distracted by the glitz in APS because at the heart of every APS is the need to address a real world FCS problem. The importance of a quality FCS engine, reinforced by the book, cannot be overstated for any business considering some form of scheduling technology.
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