Title: Brown lines and bad customer service
Product review: I have the same brown lines problem, but with a 793MB syncmaster. I put up with it for a while, then called customer service. They said they would ship a new monitor, and pick up the old one for free. Well the shipping to me was free, although the return was not. I called customer service with the name and extension of the person that had told me the return was free, and the supervisor did not budge. To top it off, the brand new montitor has WORSE brown lines than the old one. I have to hit the monitor very hard to get them to stop.All and all, b/c of the TERRIBLE customer service, I WILL NEVER BUY ANYTHING SAMSUNG AGAIN. These companies need to realize that it is more worth it for them to suck up $20 in shipping rather than lose a customer for life.
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