Title: Managers can skim for value, but probably not worth the time
Product review: While there's definitely some value in the things he says about the relationships between work environment and client respect, it was hard to say that his use of statistics matched what I remember from college. It would've been worth either eliding the high-level use of statistics entirely or just subjugating larger sections on the correlations and significance to a detailed appendix -- like papers on new type systems, people want to know that the semantics are sound in detail, but don't necessarily want to see every proof of every lemma interspersed with the text.Additionally, it wasn't clear how to turn this into anything other than personal action items. It was easy to understand that you should change things in your company, but there wasn't a ton of advice around how to actually make the changes suggested.
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