Title: Loved the stroller until it broke, support is terrible
Product review: I loved this stroller until mine broke. I have only been using it since December, and I rarely use it (4 or 5 times a month) but the 'sturdy' platform in the back is cracked. I contacted support last week to find out where to get a new platform. So far all I have received is questions regarding when I purchased it and how heavy my kids are. I have a 3 year old girl and a 9 month old and they are not heavy kids (30lbs and 19 lbs). Still the platform broke and I need a replacement. I wasn't asking for anything for free, although many good companies would have been more helpful. So here I am a week later with no solution. Apparenlty timely communication is not their strong suit. In the meantime I am considering getting a different brand of a double stroller so I am not without for any longer. If we wouldn't have had an issue with the cracked seat and the related support I would have given this stroller 5 stars.
Would you say this review depicts the product in a flattering or unflattering light?
