Title: Three defective/broken pieces on new machine, refused warranty service
Product review: I bought a BISSELL power carpet cleaner, the so-called "top of the line" (over $200) Pro-heat 2. Right out of the box, three critical plastic pieces broke rendering the machine useless before it even touched the carpet! It never cleaned a square foot of carpet before it broke! I contacted BISSELL customer service and they said the parts were considered "wearable parts" and are not covered under warranty. This piece of junk is labeled "Made in China" and suffers from numerous manufacturing defects which cause failure in the cleaning system which can actually damage carpet more than clean it.Do yourself a favor and stay away from BISSELL power carpet products as the company uses cheap materials and foreign labor, then says they can't replace even brand new, defective products because they're considered "Wearable" even if they're unused.
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