Title: Broken During Shipping
Product review: This review is to advise of a packing issue. The electrical component is on the bottom part of the rails and when boxed, hits the bottom where the packer failed to include any packing material. This caused the hard plastic cover to crack and break, leaving the wires exposed and disassembling the on/off soft plastic switch, rendering the product unusable and unsafe for use.Amazon's handling of the return was ACES. They provided a free return shipping label, and processed the credit within a couple days...keeping me apprised of each step via e-mail. TOP NOTCH SERVICE...very important in my book!
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