Title: Unreliable and awful customer support
Product review: We bought this unit for the rare long car trip that we take with our 1 and 3-year-old little girls. We used the unit during 5 or 6 trips since we bought it 9 mos ago and it has now stopped working. It will play for maybe 10-15 minutes and then will freeze up and become unresponsive despite trying multiple different DVDs. I think it may be overheating. A call to customer service was a waste of time. We were told the one year "parts" warranty only applied to "external" parts. If you must buy this unit consider an extended warranty or buying with a credit card that will warrant the item. Better yet, stay away.
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