Title: Doesn't recognize letters correctly, Leapfrog worst customer service
Product review: My 4 year old daughter received this as a Christmas present. It didn't recognize the letters correctly (said the K was an E and the L was a K, etc...) and didn't recognize correctly spelled words. I contacted Leap Frog directly and spent 45 minutes describing the problem. Then they sent me an email and asked me to go through it all AGAIN, told me to deface the product and send them a picture of it defaced before they would send a replacement. Today I got an email saying they no longer manufacture this product and could offer me 15% off something else. Are you kidding me? Worst customer service ever. Don't waste your money.*****I DO, however, give Amazon.com 5 STARS! They are sending me a replacement with no problems. Now that's customer service. Take a lesson, LeapFrog.
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