Title: Screen Freezes
Product review: I purchased a kindle 13 months ago and the screen froze. So I called customer service and they offered to replace it for a discount. I accepted and had it shipped rush as I was going on vacation. That day I posted on Facebook how good your customer service was and recommend the kindle to several friends when asked. Fast forward.. the kindle arrives but to my surprise it is the older version (gen 1) that is no longer available to purchase at amazon.com. Obviously the first generation has problems with the screen freezing .. so why would I want to purchase a new one? I was very disappointed that when I called customer service to complain they could do very little to help me besides return the Kindle.I loved your product and told anyone who would listen how great it was.. not any more .... Dont buy a KIndle
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