Title: Broken Part and no Customer Service from deLonghi
Product review: As a long-time home espresso brewer, I was delighted to receive the EC140B as a holiday 2004 gift. It was a nice upgrade from my existing machine.Well, it's been less than 2 months and I'm glad I didn't toss the old machine when I got the deLonghi because without it I'd have no morning brew. The rubber grommet that holds the screen snugly within the filter head has completely fallen apart rendering the EC140B unuseable for want of this little piece of rubber.I've visited deLonghi's website, but it's incomplete (doesn't appear to have been updated since it went online in March 2004) and the Customer Service phone number in the documentation that came with the machine is "No longer in service." I'm willing to accept a percentage of product failure, but deLonghi can't or won't stand behind their product quality. Beware.
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