Title: Beware of Toshiba's lack of support and rudeness
Product review: My laptop had broken down within the one-year warranty period.I was not getting any video output. I had received authorization from Toshiba to return it. The laptop returned from Toshiba broken!The keys were falling off. The back of the screen had pieces missing! The case was severely damaged. Toshiba claimed that this was caused by the user, and REFUSED any service to the DAMAGE THAT THEY CAUSED. There was NO VISIBLE DAMAGE when we sent it. I am a University Professor, and had no reason to lie them (I could have just gotten another one!). Despite several phone calls from people who confirmed that there was no physical damage prior to us, sending it to them, all we got was very rude handling of the complains. I WOULD NOT RECOMMEND ANY TOSHIBA LAPTOP TO ANYONE.
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