Title: Watch out Non-US Customers
Product review: I ordered a Kindle from Germany, worked well in principle. The Kindle is very slow from the reaction time to key presses, typing on the keyboard is almost impossible.But what is teh worst thing I have had with Amazon was the return process of the device: I had to send it back, because the battery didn't charge properly after 3 days of operation. Usually a normal process: you send it back, get a new one - period. I went to the website, printed a return label, thought I would order a replacement - but that didn't work out! 5 (!) differnt people were telling me, that I didn't order a replacement Kindle, since this is impossible, I should call them (welcome to the 21st century!). I insisted, that I a) printed a return label and sent it back (btw: it's 15 EUR from Europe!) b) ordered a replacement, which they denied.So, we agreed upon a full refund, which I hope is going to take place.So Non-US Customers beware: in case you have a warranty issue, you will be lost.
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