Title: Unresolved problem - NO support from Apple.
Product review: I bought the new Nano and ITunes recommened to upgrade the iPod when i tried to load the music. The new release of software on the iPod crashes on connecting to USB. Therefore I am not even able to reset it to the previous version. I have waited in total hours on the support lines to Apple but been unable to get to speak to anyone. The online resources recommends a reset procedure that does not work.Apple is loosing its touch! I have similar problems with instaliing MacOS Leopard.
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