Title: Very poor durability on my pair - customer service fails
Product review: I bought the Red Roxx less than a year ago. Although the sound is great, the plastic around the wires has disintegrated in many areas along the wire - the sheathing is just not durable enough to support anything more than infrequent use. My product certainly failed the daily use test.Customer service leaves much to be desired. They claim I mishandled the earbuds, and that's the main reason the plastic has disintegrated. They'd be happy to repair them, and the repair cost would be less than a new pair - by about $20. I wouldn't let V moda repair them for $50 - they should've done it for free, and as a result of the poor customer service I encountered, I won't buy another pair.I think half the price you pay for an item at this level is for customer service. In this area, V moda falls far short of the mark.
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