Title: absolutely no support
Product review: I bought this scanner about a year ago and have been happy with it. Unfortunately I bought a new computer running Vista. Microtek didn't release Vista drivers until this month and they don't work! But you won't get any help from Microtek. The only support they seem to offer is by email and so far have been completely worthless. I'm left dedicating an old PC running XP to the scanner. For this kind of money I expect to be able to talk to technical support and get some help. I won't buy another scanner from them, and I wouldn't recommend them to anyone else.
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