Title: customer service problems.
Product review: I ordered my first Kindle this morning. About an hour later, I received order confirmations for TWO Kindles. I called their customer care center immediately to cancel one of them and was told that it was too late, that I only had a half hour window to do this and that the products were being prepared for shipping. They had not been shipped at that point. When I asked what I could do they told me "Nothing.", that when the two Kindles arrived I could refuse shipment on one of them and after it was sent back they would issue a credit for my credit card. Not too good. I am considering sending both of them back and disputing payment on my credit card. If the ordering experience is this bad, I don't have high hopes for the Kindle itself.
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