Title: 'Tray Locked' problem and poor service from SONY
Product review: DVD player worked as advertised in the first month. Picture is excellent. However after after 1 month it gave a 'Tray Locked' error and would not operate at all. At Sony's suggestion the player was returned to the service center in Texas. That was early December. Sony said that the replacement unit would take about 1 week. Here it is January 18th and no DVD player. Apparently there are none in stock and would have to wait until the end of January. Nice product but horrible support.
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