Title: Great, while it works...
Product review: Purchased a MM Pro in the summer of 2000. Worked great for two years, then in July of 2002, it wouldn`t stay on. Called customer service a few times, did everything they told me to, but eventually they sent me a new power unit under warranty. That lasted a little more than one year; in 2003, we started having problems with it again. Called customer service today (July 5, 2004 -- no wait for service rep). Did what they asked. Appears that the muffin fan is dead. Asked about replacing it -- they don`t have any parts information. Not under warranty, must replace head for $350 (and get 6 months warranty on it) or "upgrade" to Pro 2004 for $600 (and get 2 years). I asked them about reliability -- they said the new Pro is more reliable; don`t know if I want to spend $600 to find out.While it runs, it does catch a lot of mosquitoes, but when it breaks, it's an expensive lawn ornament. These guys need to admit they have/had problems with their units and replace the defective ones.
Would you say this review depicts the product in a flattering or unflattering light?
