Title: Poor Software and Customer support
Product review: I wish I could tell you how this product performs. Unfortunately the software, real Jukebox that comes with it or the Windows Media player intermittingly does not recognize the device. It took me several hours to figure out how to load songs onto the device. The Real Jukebox software is very intrusive, loading many things onto your computer. When I tried updating the software, it would only give me a 14-day trial to the new software and asked me for a credit card. I am a literate computer user and fond this device to be very difficult to load songs. Customer support give you the wrong email address and cannot forward you email to the proper division.
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