Title: Machine not bad but Service not good
Product review: I had the 4900 for about 6 months and was happy with it. After that time I noticed 2 heat marks on the underside of the glass which showed up in the scanning. I had to make several phone calls at my expense (they don't have an 800 customer service no. and the wait time consistently exceeded 30 minutes), they told me I had to send them the scanner and they would repair it. While I shipped it priority, they sent it back to me via ground. It took 2 weeks. When I opened it up and tried it, the screen had a bluish tint and it made noise. After more calls, they agreed to replace it with a new machine. They arranged for ground transportation and sent a "new" one back priority. The new one also had a bluish tint and made a tinny noise when scanning. After more phone calls, they felt that the scanner was performing within proper ranges. So I'll wait until I can't use it and then replace it with a different make. I weight the customer service 1/2 star.
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