Title: Perfect cocoa every time! Works with egg nog too!
Product review: I bought this on a friend's recommendation. I have read that some people have had trouble with it making a loud scraping sound as if it were broken. It happened to me a few times also, but I found if you pour a small amount of milk in the pitcher before you put the magnetic paddle in, it will stop. The sound could be from the friction between the unit base and the removable paddle? In any case, I haven't had any more trouble with it.
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