Title: Great customer service from Canon direct
Product review: I purchased this fax printer in january of 2010.In march, it stopped receiving incoming faxes. I plugged a different fax machine in, and it would receive faxes.Called Canon direct, they stayed on the phone with us for about an hour trying different methods and settings. None of them worked.Received a new fax sent by next day air and they paid postage to return the old one.
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