Title: Product failure followed by unacceptable warranty
Product review: IrReceived a Steripen Adventurer for Christmas last year and was THRILLED, since I travel abroad to developing countries several times a year. I used it in Fiji for about 20 liters. Then I used it in Nepal on the Annapurna Circuit. 5 days into the 17 day hike it stopped working. We replaced the battery but it still did not work. We were forced to scramble to find questionable water purification in a remote Nepali village. While this was inconvenient and disappointing, I knew the product had a warranty. When I returned home I discovered that replacing/repairing the product UNDER WARRANTY required me to pay $7 plus shipping to AND from the warehouse! So it cost ME $15-20 to fix THEIR malfunction! This is, of course, in addition to the issue of having the product fail at the most inopportune time. i emailed the company to express my dissatisfaction with this policy. It has been 3 days. I have received no response.
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