Title: Bissell's ProHeat 2X Damaged My Frieze Carpet
Product review: This machine damaged my new carpet. It took the twist out of the Frieze carpet. In its manual, it cautions against using it on a Berber carpet. The manual said nothing about any possible damage to a Frieze carpet. When I called Bissell to report the damage, the first person was unable to give me any answers. When Corporate called me, they left a message stating that they would look into the matter, but I should have known better to use their carpet cleaner on my carpet. I am totally amazed and frustrated by Bissell, which I believed (until recently) was a company who stood behind their products.
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