Title: Bad product, worse warranty
Product review: I purchased the proper Fobus holster for my S&W; revolver. However, the product did not work properly; the gun was hard to get in and harder to draw. Fobus has a well-known "No Questions Asked" warranty/return policy. Per their website, an RMA number will be issued and any defective product will be replaced without question. Period. Simple, right? No. When apprised of my problem, the customer service person said that I had to deal with the entity I purchased the holdter from (Amazon). He refused to honor the warranty, using the example that if I purchased a TV from a big-box store, I'd have to retun it to them, not them maker. Great example ...?The product was purchased new. It was clearly defective. Fobus completely denied their warranty obligation. There are many other honest makers who offer a similar product . I suggest that you patronize them instead of Fobus.Thanks to Amazon who did accept my return, even they were not obligated to do so.
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