Title: The Worst Customer Service Ever
Product review: Received this set as a gift. The folks at Grizzly did a great job packaging this set; unfortunately, the same cannot be said for the original packaging from Robert Sorby, which came unglued during shipment, causing the tools to bang into each other throughout transit. As a result, the tools arrived chipped, scratched, and with raggedy dull edges. I wrote a polite e-mail to the Robert Sorby Company to explain the problem, and got nothing but rudeness and disbelief in response. Literally, the worst customer service I have ever experienced.I would never buy Robert Sorby tools again. Much better to spend one's hard-earned money buying products from a company that values and respects its customers.
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