Title: They don't honor their money back guarantee
Product review: As a scientist I used to swear by these lab notebooks, until the last few started falling apart by the time I was through with them. When I tried to take the company up on their money back guarantee all I got was a deafening silence. Their quality (and customer service) is certainly not what it used to be.
Would you say this review depicts the product in a flattering or unflattering light?
