Title: Whining, with quotes from real books
Product review: This is neither an actual analysis of systems nor a humorous review, not that it does not try to be both. It is pretentious whining about why Things Don't Work, peppered with quotes from other authors (Lawrence Peter, Eric Berne, etc.), often out of their original context.The author smugly defines systems and their goals in terms that justifies his cynicism. He quotes no statistics or complete case studies, and uses endless anecdotal (and anonymous) "events" to support his simplistic condescension.In truth, most things are complicated and have no easy answers. The most important attribute of leadership, in my opinion, is the willingness to realize failure and try something else. This, unfortunately, requires patience on the part of stockholders and electorate, who seem to share Mr. Gall's impatient and intellectually lazy outlook.
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