Title: bad seams
Product review: Well, the reviews didn't lie. We got this out of the box on a Monday night at 6pm. I had 2 boy's, 5&8 yrs old on it for 3 hours. The following day, they went on it for 1 hour, and it tore at 1 of the seams. 4 hours worth of fun and a bad tear. However, I had NO PROBLEM getting ahold of a customer rep at Banzai. They had it replaced within 2 weeks. It was not the same slide, b/c we were told they do not make this particular slide anymore, but they still replaced the defective product with no problems and got it to us promptly, no questions asked. I was pleased with their customer service, though my boys do not enjoy the new slide as much b/c the slide itself isn't as steep as the original banzai falls slide. So far, new slide is holding up, but we baby it only letting 2 kids at a time on it. I will not purchase another Banzai product. Too expensive for the type of material's used to make the slide's.
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