Title: Horrible HP support
Product review: I think I got the bad apple. I can not print 13 x 19 prints on this printer which is the only reason I bought it. It finally printed 1 photo after 12 hours of being in a printing status. I haven't been able to print another one.I've been working with HP support for 3 days and I have to say it's been a horrific experience. They don't answer any of the questions I ask and I have spent hours trying to troubleshoot this myself. I ask "how long should it take for a file that is 257mb on 13x19 paper to print - give me a range, is 12 hours too much? I get a response about how to prepare settings to allow the paper to dry when printing multiple pages.By the way, I have plenty of RAM.Be prepared if you get the "bad apple" don't expect HP support to help you.
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