Title: Two units DOA
Product review: I bought one unit and spent 2 hours trying to get it to work. Caled KDS, they told me it was because I was using a USB mouse and keyboard so I moved to my laptop with no other USB devices and same problem. An hour on with tech support, we finally determined it was an alignment problem with the sensors that tell the motor where to stop. Exchanged it for another one, this one the motor wouldn't stop running. I was looking forward to using this device to save me a lot of time, instead it wasted the better part of a day, time to go to the alternative offered by CyberGuys.
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