Title: Terrible customer support
Product review: Mostly I like using Kindle though definitely it has a way for improvement and many flaws. But today for the first time I had to contact their customer support due to some minor sorting issue. The attitude and incompetency of the person addressing my problem was outstanding. He insisted that my device is not even supposed to sort books in any meaningful way, even though is shows such an option and definitely did that before. I wasted 30 minutes listening to such nonsense, until finally found the solution by googling it and fixing it myself. Kindle definitely needs better customer support that will have some idea about the device and its common bugs.
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