Title: Looks great, feel great....not well made, customer service stinks
Product review: This watch looks great and feels great. I receive compliments on it all the time. It's fairly well made, but it has started to fall apart after about 3 years of use. The pins have both been replaced several times. The watch clasp has been repaired. One of the minute marks on the face of the watch came off, which got the watch jammed and now the hour and minute hands are off. I have tried to call customer service multiple times. Sometimes I get through, sometimes I don't. When I finally did get through one and requested a replace band part (it broke, too), they sent me the wrong part. I called again. This time they just didn't send anything.
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