Title: Didn't Last Long...Poor Customer Service
Product review: The machine worked fairly well for about 4 months and then started to decline. Now, the dough does not form correctly and the paddles do not mix it well at all. I don't understand why so many positive reviews on this product. I will never buy another! Customer support was a joke. They had me do this test by rotating the paddles until I felt resistence...which I never did so I assume it failed. Even after failing THEIR test, the rep told me I must be making the bread wrong and that I need to get a scale to weigh the flour because the machine is so touchy. Well that's rediculous, why did it work before using same recipe?Obviously Zojirushi does not stand behind their products and I will never buy any from this company again. I wish I could attach the picture of the bread this machine made. It is NOT GOOD...Do not waste your time or money.
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