Title: Saitek: bad hardware, worse support.
Product review: I bought the Saitek remote early on, before the Sony remote was available. I got one of the remotes with reversed buttons. When I contacted Saitek, they demanded warranties and receipts, etc. I felt that this was a situation where the fault is so obvious and so widely known, Saitek should be embarrased and apologetic, and just give me an address to send the damned broken thing. It might be more expensive, but stick with the real thing and go Sony, I'm much happier with their accessories.
Would you say this review depicts the product in a flattering or unflattering light?
