Title: Bad delivery experience
Product review: I received the wrong model, a much lower end item which was dented, looked used and badly packaged. So much for next day shipping! Almost immediately I returned and ordered a replacement, which arrived in 2 days. This time it "seemed" like the right item - no model number or manual, the package had a tear and the heater had a dent. I cannot figure out the timer and settings, there is NO information whatsoever. Next time I am going to buy at a store, so that Wysiwig. Quite disappointed as a longtime amazon user, never had such poor customer service. As for the heater itself, I kept it so far, have to see whether it meets all the positive reviews I based my purchase decision on. It doesn't look contemporary, is quite heavy so be careful where you place it. We needed a heater for our family room and with small children I'm not sure this was a good choice for us.
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