Title: My luck was bad...care to try yours?
Product review: Received player. Pleasantly surprised, felt substantial and controls seemed sturdy. Downloaded music file folders (Country, R&B, Classic Rock, etc.,) all with subfolders by artist. Noticed 1st problem, could not shuffle within main genre folder. Had to be on a song to go into shuffle mode but as the files within my folder had subfolders by artist, all it would do was shuffle within an album by that artist or between all songs by that artist. When I went to "Shuffle all", would shuffle all songs, playing a country followed by rap, etc which I did not like. After trying to call customer service (line repeatedly busy), I went to bed. When I awoke, I turned on MP3 so the unit would be powered when I called Coby's support line and noticed that I now had a "HDD read error". After an hour got through to Coby: they were rude and unhelpful. Sent back to Amazon.
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