Title: Don't waste your money, UNRELIABLE!!!
Product review: We bought this coffee urn for our Church. It gets used once a week and after a few months it no longer perks. It sounds like it's perking, but by the time the ready light comes on, it still looks like stained water and the grounds are still mostly dry. The instruction booklet says to replace the rubber caps at each end of the tube in order for the unit to continue to brew properly. There are no rubber caps and no available parts on-line that I can find! Perhaps we lost the caps??? I don't know, but we can't even replace them! Don't waste your money, this coffee urn is a dud.
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