Title: Poor customer service
Product review: I ordered a roll of paper and 2 ink cartridges from Amazon, which used Antonline.com to fulfill the orders. The e-mail notice of products shipped did not list the items, only the tracking number, although it said: "The following item(s) from your order number xxxxxxxxx have shipped. You will receive them shortly." Order was placed on 9/17, 2 packages (contents unlisted) shipped on 9/19, 1 arrived 9/22 and the other on 9/25. When I contacted customer support to inquire about the third item which did not arrive with the other cartridge, I was told that it had been damaged in transit and they were submitting a claim to the insurer. When I asked for the cartridge to be shipped overnight they declined. Nine days after placing the order, I still do not have the cartridge. I will not order anything from this company again.
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