Title: VERY UNHAPPY CUSTOMER!
Product review: I feel very betrayed. I have waited to buy a kindle 2 for some time now. I purchased one and in less than 2wks. it slid off the 1 1/2ft. tall stool. I can no longer see the top part of my screen. I watched the "drop test" before purchasing, which leads you to believe that it's durable enough to withstand a 30" fall and still work. Not the case.I called customer support and was shocked to find out that you can't have it repaired. You send your broken one in and they sell you a refurbished one for $200! To top it off the team leader was not very friendly. We ended the conversation with him telling me he would call me back to tell me when I would be hearing from someone in a different department. That was 3 days ago.I had no idea customer support would be so bad with a company that I thought was so good. Still waiting to hear from someone to get the problem resolved. Wish me luck.
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