Title: 4 month repair and poor customer service
Product review: We bought a Nomad II MG as a Christmas gift.Unfortunately, we received a defective unit.Creative Labs had us send in the docking station only, and then when that came back unrepaired...they had us send in the entire unit.But at least Creative said they would expedite the second repair and send us better headphones or memory to make up for the two repair attempts and shipping costs.That second repair was at the end of Febuary.Today, April 24, 2001 we were finally told that the unit will ship back to us. 4 months and $36.00 in shipping later, we hopefully will get a working MP3 player.Creative Customer however reneged on their promises to send better headphones or memory.I am disappointed with this level of warranty and customer service...and will not make my Creative Labs product my first choice in the future.
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