Title: Damaged Kindle, fabulous support, Amazon!
Product review: Kindle Wireless Reading Device (6" Display, U.S. Wireless)Gotta say that I am very pleasantly surprised by the support I have just received from Amazon for my Kindle 2.I've had my Kindle since last February, and love it. Yesterday I accidentally dropped it in a parking lot, and screwed up the display. A call to Kindle support soon confirmed that it could not be fixed locally. So, he offered to send me a new one, without charge, and even to provide a postage-paid label for return of the damaged unit.I am very relieved that my accident didn't cost me the price of a new Kindle.As a result of this better-than-expected customer service, I will go out of my way to patronize Amazon. Already, I stopped procrastinating on buying another Kindle as a gift, and ordered it, along with a leather case. I will also be much more inclined to buy many of those sample books I've downloaded.Thanks, Amazon/Kindle support! Keep up the good work!
Would you say this review depicts the product in a flattering or unflattering light?
