Title: Scanner problems
Product review: While the scanner is a good one and I'm happy I bought it, it was VERY difficult to get it installed. The accompanying software for the twain driver was insufficient and it needed to be downloaded from the Epson website and unzipped. It took tech support hours to figure this out. I later found out that this is a normal problem with Epson scanners. My advice is to be sure to buy the extended warrenty/tech support if one is offered. Epson's tech support number is NOT toll free and was stated by another reviewer not to be very helpful.
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