Title: Defective - Terrible customer support
Product review: I must say that I was pleased with the product while it lasted. Unfortunately this was only 1 month. At that point the we couldn't connect to the router via wireless (only by wired connection). Firmware upgrades were a no-go. It took me 8 calls (long distance - there is no 1-800 number) to customer support to talk to a real person and attempt to get an RMA, when they informed me their "system was down" and they would call me back. Regardless to say, they never did. The "email" support is a scam. They never responded to my emails either. The router now relegated for use as a network switch in my lab. Don't buy Netgear. Buy the D-Link 624 or similar instead.
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