Title: Insufficient info online; unclear ordering procedures; no response
Product review: Amazon provides insufficient information on their website for the content of these CAPRICA HD videos. It is not clear whether these are the uncut DVD versions in HD, or just the shorter versions of the Pilot that were broadcast. And, their ordering procedures deviate from the rest of their website. On the first click to order, which would normally put an item in your shopping cart, they complete the order without giving you the option to decline. Then, they provide no discoverable means of disputing the purchase. These digital purchases do not show up in your list of purchases; they do not show up in the list of purchases on which you can report a problem. Basically, the site is misleading and provides no means of correcting mistakes. Very disappointing for Amazon, which usually has good customer support. I have to suspect that they farmed this part of their site out to an incompetent subcontractor.
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