Title: It's better than nothing
Product review: I recently tried to take the mount off the windshield as I was using a rental while my car was being repaired. I couldn't get it off to save myself. I called the products support line and, like the others below, I waited for a while. However, once I got a representative and reported the problem I was promptly issued a new suction cup and ball. It would be better to get the whole package (i.e. the clip included), but it's better than nothing. I'll be getting the parts in 7 to 10 business days free of charge (and I didn't even have to mail in my reciept!!!). The representative told me that I shouldn't have had the mount on the windshield over long periods of time or risk a car break-in. I suppose she's been getting lots of calls concerning this and had to come up with some excuse.
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