Title: Poor customer service
Product review: I have had no problems with the basic settings on my breadmaker, but when I tried using the timer my loaves repeatedly came out having not risen at all. I tried several different things (e.g. more yeast, different types of loaves) and concluded the machine itself was broken. I called Panasonic customer service and an extremely rude agent told me I would have to pay to ship the broken breadmaker in for repair. Why should I have to pay for shipping when they sent me a defective product?
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