Title: Non-Existent support from Diamond MM
Product review: I bought a Diamond Rio 500, but since those are not being sold now I thought I should let you know that support for these devices is non-existent from Diamond / SonicBlue. I have still not been able to register the device to unlock its software to allow me to continue making MP3 files from CD. There is no documentation that comes with it, there is virtually no on-line documentation, and there is no technical support. I have gotten three on-line responses so far from people who obviously did not even read my question and problem. The device seems to be working ok so far, but the software to use it and the technical support are garbage.
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