Title: I Agree with Sue and Alison - Bad customer service & bad cam
Product review: I also agree with Sue and Alison. My camera also experienced the HEAD CLEANING REQUIRED message and you can NEVER NEVER NEVER rely on getting the video captured and played back successfully. If you had a new baby and want to save all the "moments" DO NOT BUY THIS CAMERA. I took in for service too and they supposedly adjusted the head, however, I again started getting the messages and my videos come have green and the other half as normal. I truly think that there is something more wrong with this camera. Just as Alison mentioned, I get the E04 Error, you think the battery is fully charged, however, I get this one and I have no idea what to do. In addition, when I contacted the JVC Customer service, they were not too helpful either. SAVE YOURSELF THE HEADACHES and buy ANOTHER camera. I am tempted to do that also, but for the $$.
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