Title: The only thing worse than the software is their service
Product review: I bought this from a local retailer who has a "no returns on open software" policy. I can't even get it to install properly and now that it is open, of course, I can't return it. Tried calling Pinnacle's "customer service" line. Was on hold twice for more than 30 minutes each time. The people on the phone were very hard to understand and they knew nothing about the product, I mean absolutely nothing. I would have been better off asking my dog for help. Then I tried the live online chat help section on the website. The password they set up for me didn't work. Another 15 minute phone call to fix that, then I logged on to the chat line successfully. A guy started text-talking to me and after about 30 seconds, he paused and never came back. Beware of this product. If you need support, you are on your own.I wish Amazon would allow a zero stars rating because that's what this software deserves.
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