Title: Great Phone/PPC - Terrible Customer Service
Product review: When I first bought this device in September 2002, the display failed after 32 days. T-Mobile was unable to ship a replacement because exchange units were out of stock. They were unwilling to provide a new unit as a replacement. Last week I received a message from T-Mobile that an upgrade to the operating system was available. The upgrade failed and I was told they would have to ship me a replacement unit but were again out of stock with at least a 2 week wait. I asked if I could purchase a replacement unit at a retail store and receive a discount and was told that all stores were out of stock also. Phone calls to 2 stores and a check of amazon.com proved this to be another lie. T-Mobile sells a great device that meets or exceeds all my expectations until it breaks. After close to 2 years, they have done nothing to improve customer service. BUYER BEWARE!
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