Title: Buggy
Product review: I bought this product from a local Best Buy store and experianced nothing but trouble from both the product and the Best Buy store. I was one of the people that suffered from the USB bug and contacted Tech Support from Diamond. They were very unhelpful and ran me around the bush when it came to getting a fix for the bug "it will be out in a day or two" (two weeks later still no fix).I tired then to return the product to Best Buy but since they have a very poor 30 day return policy were unwilling to help me out (i returned it 5 days over their 30 day agreement) I even showed them pages and pages of email between myself and Diamond. Needless to say do not shop at Best Buy beacuse they are unwilling to do that little extra for the customer.On a positive note, Diamond was willing to refund the purchase price of my unit without any problems. Maybe Best Buy should learn from them.
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