Title: not worth the time or money
Product review: The only thing worse than an insufferable, ivory-tower know-it-all is one who makes dumb, senseless jokes about everything. Just read Mintzberg's WHY I HATE FLYING. The fact is, this book leads one to conclude that Mintzberg is the type who is ready to hate just about anything without taking the trouble to find out the first thing about it. This so-called authority on "management" has obviously never interviewed a pilot, gate agent, ticket agent, or flight attendant. These are the folks who have to put up with people like Mintzberg who think that profit-seeking (like every other industry)commercial airlines should be moving companies, hotels, and 5-star restaurants all rolled into one. In all, the groundlessness of his arguments combine with a weak (and this is being generous) sense of humor make this book a total bust.
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