Title: Developed Cracks
Product review: I bought this unit to make large batches of spaghetti sauce and chili, and its capacity was sufficient, hence the 2-star rating instead of only 1. After only about 2-1/2 years of use [only about 4 times per year], the ceramic pot developed hairline cracks. This replaced a different brand we had that had lasted over 20 years. I e-mailed customer service and asked if they sold replacement pots. It has been over two weeks and no response. One would think that they wouldn't ignore a paying customer. Another reviewer did get a price from the manufacturer: $30 plus shipping. For the price of a whole new unit, you can buy two regular 6-quart pots, which is what I should have done in the first place and will do instead of wasting time with customer service.
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