Title: Seemed to go well then all went down hill.
Product review: It arrived very quickly. Unlike some customers, I was able to switch my number very easily. Customer service from T-mobile was very friendly. I had Cingular's Nokia and I only switched because I wanted to get a better deal, especially make international calls if I had to and roam when I travelled abroad (Cingular had limited options) However, T-mobile may offer more roaming/connectivity in more countries but they forgot to mention the fact they offer poor connectivity in the middle of Chicago! I was able to talk in the elevator with my Cingular service. I can barely talk in front of a window. A fireworks display at Navy Pier will interrupt a signal when I'm on Michigan Avenue -- visible distance but not that close.
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