Title: Hurt my neck and Brookstone wouldn't accept returns.
Product review: I tried this for one night. It hurt my neck and I decided to return it. To return it I was instructed on Amazon's return page to call Brookstone. I called them and they refused. They said that they have a new policy that pillows are considered personal items and can't be returned. I informed them that this information was nowhere to be found on the web page. They still refused. I called amazon and explained the situation. They immediately refunded my money under their A-Z guarantee. They told me they would reprimand Brookstone. Hurray Amazon. Boo Brookstone.
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