Title: Shameful technical support
Product review: It works fast, but has given me plenty of problems when connected to a USB2 adapter. Worse yet, I've spent over an hour waiting for technical support staff without them ever picking up (and it's not a toll free number). When I have gotten through, the advice has not been consistently correct. All in all, I've spent four hours in two months working through technical problems, and it is currently on the fritz.
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