Title: High hopes, but very disappointed
Product review: Lightscribe isn't the most importent thing in a DVD burner, but it's the reason I went with this particular product instead of a number of alternatives. As an aftermarket addition to my Dell 4550 computer I can tell you after many many hours of frustration that although it burns DVDs just fine, the lightscribe does not work. It will not recognize Verbatim or Memorex Lightscribe DVDs, including the free Lightscribe DVD that came with the product. I have tried SureThing (bundled with this product) and Nero, to no avail. I updated the system software off the Lightscribe site and there is no newer update for the 740i. I finally called HP to try to talk with someone and was told that technical support for this product will cost $30 a call !!!!!!!!! Goodby HP.
Would you say this review depicts the product in a flattering or unflattering light?
