Title: very, very, very bad from the moment I ordered it.
Product review: I have always had good service when ordering books from Amazon but this time it was very, very bad. They sent a CD instead of a paperback book and after I PAID for the return of the CD, they did NOT reimburse me for it and NEVER received a book. I ordered the book on December 7th and still did not have the book this week. Very very disgusted with the company.
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