Title: Pinnacle HATE their customers - Be warned: there is NO support.
Product review: Don't bother emailing Pinnacle if you have a problem with their software - you may as well expect a personal reply from the Queen - It just never happens. There are so many things wrong with this program. A lot of little annoying things and some very big frustrating events that there are no fixes for. Pinnacle's original creators should be ashamed of being associated with crap that looks like it was developed in China. Of course it would be nice to give them some feedback but they do not ever, under any circumstances respond to any emails from users. Remember, professional studios would never use anything like this - and now you know why.Go out and buy something reliable like Video studio.
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