Title: Poor tecnical support
Product review: I purchased this product to take with me on a deployment to Afghanistan. It has never really worked for me. At first I simply had problems loading music onto it. I spent the better part of a day on customer support and they were unable to fix the problem. I ran out of time before I deployed and now my customer service period is over. For a while I was able to listen to the few songs I had gotten loaded but now my operating system keeps crashing. Perhaps I got a bogus unit, but not being in a position to spend weeks dealing with it I have been left with a poor experience.
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