Title: TOSHIBA'S ABYSMAL CUSTOMER SERVICE..
Product review: Buyer beware...I bought this model's predecessor, the DVR-3 last November. Never worked. sent for repair ($20 mail fee) - still didn't work. Sent back for exchange in May($13 mail fee). Toshiba has had my unit since May 13th (almost 5 weeks) and has not replaced it. In spite of 6 or 7 calls and e-mails, still no replacement. I am starting to think they have no intention of replacing my unit even though they have my cash. Whenever I contact them I get the same line - 'we are looking into other options' (whatever that means), and we will call you - surprisingly, no calls. Obviously I will never buy from Toshiba again and think other (potential) customers might appreciate this tidbit of info...buyer beware!!
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