Title: Unable to get a replacement CD for defective one sold
Product review: I purchased Norton SystemWorks 2006 from Amazon. The CD displayed the error message "The wrong volume is in the drive. Please insert volume NSW2006 into drive E:" The product package only came with one CD.This is an indication that I was sold a bad or incomplete CD disk. I tried to find the error/resolution on Symantec's service website; however without any luck. I called their 900-number and paid the service call only to have the technician tell me that I had to purchase a duplicate CD at a cost of $10.00 plus $9.95 s&h; because they delivered a bad product.I have been a Norton customer since the early 1990's. Even though they have a good product in SystemWorks, which I have purchased each year since it came out, sadly because of their lack of customer service I am no longer a customer of Symantec, and I have a 2006 version I can do nothing with.
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