Title: customer service sucks
Product review: I've had my zen for about a year and a half. It would freeze up once in a while so i would take out the battery and it would work fine. It froze up on me, i took out the battery and put it back in, and the screen said Hardware Problem. I tryed to get customer service, but since the warrenty ran out i'm not entitled to on line customer service, the won't help. You can however call a number, the charge is 29.99 $ for 1/2 of service for only ONE issue, hope you don't have more than one. I will never buy a creative product again. My opinion is even though your warrenty is expired, customer support should still help, for FREE.
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