Title: Bad customer service
Product review: I purchased a Rio and it stopped functioning correctly after about a month. I have been on the phone with their technical support and customer service a number of times and they have not been able to fix the problem. They have basically told me that I need a PC, not a Mac to be able to fix the Rio. Had I known that from the beginning, I would not have purchased the Rio. They gave me instructions on sending it back an replacing it with a new one, but I have not received anything in the last 3 weeks.
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