Title: Mine was delivered broken; glass completely shattered
Product review: I read the favorable reviews of this before deciding to order the 11"x17" frame. But I was so disappointed when I opened the package delivered to me via ONTRAC. The glass was completely shattered. There were some air-filled plastic bags for padding, but it wasn't enough to protect it from damage.Amazon's customer service is excellent. I chatted with Praveen who resolved the problem to my satisfaction.
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