Title: Defective product, terrible customer service from Philips
Product review: This item was purchased for my husband as a Christmas gift. The alarm worked fine for about 10 days, then suddenly, even though set, the alarm would not go off. Then it would work for a few days again, and then fail, etc.I contacted Philips customer support. After several calls, disconnections and transfers and 2 hours of my time, it was deemed that the product is defective. In order to get a new one, I have to mail back the old one and pay for the shipping charges. Even though the item is under warranty, I have to pay shipping. Philips will not send me a new one until I mail back the old one.Based on my very poor experience with the customer support at Philips, it is doubtful that I will purchase anything from them again.Product review - lack of volume control is very annoying - the iPod or radio goes off and before you can reach your arm up to shut it off, the volume is blaring. Sound quality on the speakers is good.
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