Title: Disgraceful Business Policy/Customer Service
Product review: I have a Kindle 1, the screen of which was determined defective by a Kindle customer service rep (it has a black and white grid-like pattern that remains unchanged regardless of whether device is on or off).Given this determination, I would have expected a replacement as the warranty period expired only two months ago. But instead, if I ever want to read my digital books again on a Kindle, I have to pay $180 for the outdated version or $359 for the new Kindle.I'm shocked and disappointed--this is no way to garner repeat business.
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