Title: Product (and replacement) not as described
Product review: Ordered item on 4/20/11 and the description read "Klean Kanteen Sippy (12 oz with Adapter Cap and 2 Spouts)". Item arrived with only 1 spout. I called customer service and requested a replacement which arrived the next day. However, the replacement still only had 1 spout. I asked them to investigate the discrepancy because the item title and shipping invoice clearly states 2 spouts. I ended up keeping the item because I needed it for a gift that weekend. The product itself is a good one. My 1 year old thoroughly enjoyed using this as a water bottle but the inaccurate description combined with the fact the replacement bottle still only had 1 spout caused a great deal of frustration and wasted time on my part. Thus the reason for only 1 star.
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