Title: Good program but horrible documentation
Product review: The program works, but the documentation and support is horrible. Had I not worked with this product before I never would have been able to successfully install it. The installation instructions took up 1/2 a page in the manual and needed to be several pages long. Items such as device configuration, security on the Arcserve share and other items required to run the product were omitted. If you are a first time user, this is not for you! And don't even think of calling support unless you have a few hours to kill and like making long distance toll calls.
Would you say this review depicts the product in a flattering or unflattering light?
