Title: Kindle is great, BUT ONE BIG PROBLEM
Product review: I love my Kindle (1), but warning to those who are buying -- Amazon seems unwilling to support the product. I ordered a replacement battery in early January, and it is still not available. My original battery is still working, but if you read the reviews under Kindle 1 battery, you will see that many people have a $350 gadget sitting on a shelf waiting for a battery. When I emailed customer service, I received this reply, "I apologize for any inconvenience this causes, but at this time 'Amazon Kindle 1 Replacement Battery' is unavailable to us. Due to high customer demand, we don't have enough of Kindle battery's on hand." Amazon can do better, and should.
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