Title: Received Defective Unit, Horrible Customer Service
Product review: I read a lot of the reviews here, and decided to purchase this for my hardwood floors. I opened the box, plugged it in, and immediately received the "Service warning" light and 4 beeps. I contacted irobot customer service which took 2 days to reply to me, after which they informed me that I had to ship this defective unit (15 lbs) at my cost back to them, after which they will send me another refurbished unit, and my warranty would be 60 days on it.After wasting more time with customer service, they offered to give me one free bottle of cleaning solution, which is useless since the unit I received was not working. Too much of a headache, so I decided to just return it back to Amazon. It may be a good product, but a remanufactured unit has a 50-50 chance of being defective.Had Irobot customer service been easier to reach and more helpful , I might have actually considered keeping this.
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