Title: Kindle vs. Sony
Product review: I received a Sony Reader as a Christmas gift about two years ago. Sony changed the readers firmware this year and now I am unable to download ebooks. Sony says they changed the way their ebooks are formated, and offered to upgrade all Readers for free. So I sent my Sony Reader back to their factory service center. About a week later, I got the Reader back with no upgrade, and a note that says it is not eligible for the upgrade. Also, my Reader had a nice leather-bound cover that was damaged. Now I am just getting a back-and-forth with their customer service. I would think they would want the Reader to work as they make money on their e-books. If what Sony wants is for me to purchase a new Reader, forget it! I'll buy the Kindle. I just hope Amazon has a better product and better customer service.
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