Title: Missing Parts
Product review: Product arrived on time but was missing some key components. 1) The instructions did not exactly match the product I purchased. 2) The machine screws for the mounting bracket were not in the package so I had to improvise. 3) And most importantly, the screw on collar that holds the glass to the light fixture so it does not fall off and break all over the floor was NOT in the package.I called the manufacturer, Thomas Lighting, and they were not the least bit helpful and suggested I contact whoever I bought it from since it sounded like a manufacturing problem. When did the distributor become responsible for manufacturing problems? Clearly a Thomas Lighting company product should be supported by Thomas Lighting. I am VERY UN-impressed by the quality and service, especially given the price.
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