Title: Arrived missing many parts...
Product review: One piece of important advice... if it arrives with missing parts just send it back! We ordered this hose reel Oct. 18 and it arrived with parts missing and two months later we are STILL trying to get them. It took a search to find the company on the internet and get a phone number for them (no contact info on the enclosed paperwork). They said they'd send the parts right out. When that box arrived it had the wrong parts and wrong hardware packet. Another call to the company... more incorrect parts. It's now Dec. 16 and we're calling again for more parts (getting only voicemail and a message that they'll return our call on the next business day). We should have simply returned the hose reel in the first place instead of trying to "work with them" and make it right. The instructions are poorly done, not that it's rocket science to put together a hose reel. The parts look sturdy enough... if we ever get this thing put together it might work well. We'll see...
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