Title: Unreliable Product/Terrible Customer Service
Product review: This product had to be replaced within one year of purchase, and the customer service is absolutely awful. It is almost impossible to get a response from tech support or customer service. I've written letters to the corporate office, sent multiple e-mails, been treated rudely on the phone by a technician when I did get through to customer service, and have held for over an hour with no response from tech support. Don't buy this product unless you are your own tech support.
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