Title: Poor customer service
Product review: We purchased a Go Video dual deck machine from amazon.com, and while not exactly as this product, Go Video was just about impossible to deal with in relation to a defective machine. The company indicated they knew there was a flaw in the way the machine we bought copied home videos, but trying to work with them on a replacement was agony. Only working with amazon.com reps saved the day.Wouldn't recommend any products from this company.
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