Title: Death of a CRM
Product review: One Star or less. I wish I had read the customer reviews before upgrading. I have been using ACT for about 13 years, so have been installing their new versions every couple of years without a hitch. This is the worst upgrade I have ever experienced. It's been totally re-vamped, rewritten, etc. I lost the ability to print address books in Daytimer format, I spent over 10 hours on various calls to Tech Support, uninstalled and reinstalled five times, really, five times. The outlook integration is buggy as heck. Just a horrible experience. I am using ACT 2003, and investigating other Customer Relationship Managers.
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