Title: Bad Service, Bad Software
Product review: I've been using TaxCut for 5 years, and will never use it again. This year it failed to calculate how much of my state refund from 2005 should be declared as income. Customer support said "call the IRS" (after wasting 20 min). I tried the "Ask a Tax Question" service. A person called back in 10 min, said that she couldn't help me, and said that I would be "put back in the queue". No one ever called back (it's been 10 days). There is no customer service number for "Ask a Tax Question" and no one in regular customer service wanted to help. Last year, the sofware made an error which led to a refund of the sales price. Not possible this year because without the box, there are no refunds.
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