Title: mediocre product, even worse service
Product review: Under the best of circumstances the product doesn't produce ice cream. It also appears to have shoddy parts. Though the customer service people are polite, they have no ability to deliver real service. I've been waiting 5+ months for a replacement paddle, with no end in sight. And no one on the other end of the phone has a good answer for when -- or if -- the part will ever arrive.
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