Title: Horrible blender, terrible customer service
Product review: I have owned two of these blenders and within 6 months of having each, the clutch assembly shredded. After the issue happened with the first, I had not retained the info on the purchase so couldn't return the product. I bought a second (same model) and the same issue happened within a few months. Upon contacting Cuisinart customer service, I received a "blanket" type response stating that the blender needed a new clutch and I could purchase one and install it myself. I reiterated the fact that this was the second blender where the same issue had taken place and pressed upon the fact that it was obviously a common design flaw. I was once again directed to purchase the clutch assembly and install myself. I will never buy another Cuisinart product! Seems the reviews here echo the same.
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