Title: Hardware is Sony excellent, but the software is Sony awful as is the accompanying documentation.
Product review: Having previously read the reviews I noticed that one reviewer rated this product at three based on poor software. The useability of this product is a direct function of the PC software that is provided with the remote. Both the software and the documentation are awful, hence my rating of one. Shame on SONY!No surprise however, since this seems to be the case with most manufacturers of this type of product.I may decide to return this product as a result of my frustration using it. I plan to spend another few hours before making a final decision.As a point of reference, I have 20 plus years of experience with computer hardware and software.I recall reading once that "Documentation is the primary objective of the professional engineer", apparently a point lost on Sony engineers.
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