Title: broken in 4 pieces, poor packaging
Product review: Requested a replacement. Customer service was good when I called. New stone is being sent 2-day w/o charge. I was told not to send the broken stone back, however I am saving the box, rubble, and shipping labels just in case.After reading so many "broken" reviews, I had expected it to be a gamble. I tried to explain to the customer service rep about the lack of proper packaging. We'll see the next shipment.Will update when the 2nd stone is received.
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