Title: CRAP!!!!!!!!!!!!!! as well as the customer service.
Product review: I bought 2 Kindles, as gifts, during their first year, paid over $700. My husband's crapped out after about 13 months, my mother's actually lasted 1 yr. and 7 months when it crapped out. Amazon told me the best they could do for me was a $25 credit towards a new one. They said that to get a replacement I should have requested one during the whomping 1 year warranty. I said: "are you telling me that you EXPECTED them to crap out and that I was unlucky that mine crapped out outside the warranty?" GARBAGE PRODUCT, GARBAGE CUSTOMER SERVICE. Hello Sony Reader!
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