Title: Slow when it works, bad tech support
Product review: When the drive is working, it is so slow as to be almost unusable. I spent hours combing through the WD knowledge base and could find nothing to help. Worse, after a few days the Mionet program started throwing an error that says it cannot get my username, and then refuses to open. I emailed WD tech support and 2 emails and 3 days later they still haven't responded. Now all of my data is inaccessible, the knowledge base has no entry for this error, and tech support won't respond. Purchase this product at your own risk. I'll be returning mine as soon as I find a way to get my data off of it.
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