Title: Makes great coffee, but only when it works
Product review: Had heard great things about this machine, so finally saved up enough cash to buy one from the Saeco dealer in Vancouver, BC in 2008.Almost immediately started having problems with error messages: "Fill container with coffee" (even though container was full) Took it back three times to dealer, first two times they were really rude and told me there was nothing wrong with machine. Third time, with warranty running out, they replaced the grinder and it worked fine for about two months.Same old problem returned, took it back, same attitude from dealer.Now we have new error message: "Close water/steam knob" that won't go away and machine is frozen. Clears up a day or two later, make a few coffees, freezes up again.Absolutely no support from Saeco.Took machine to Vancouver dealer this week and guess what? They're out of business and the office is empty.Absolutely no way we will buy Saeco again. Highly priced, and abyssmal after sales service and support.
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