Title: Not a good experience
Product review: I first purchased this product in 2007. The original device was bad and would not accept any sort of file upload or transfer. I contacted customer service (a bad experience in itself) and they agreed to exchange my faulty product for a new one, and to reimburse me for the return shipping costs incurred upon me (which I have yet to see after 7 months).A new hardrive was sent upon my return of the original. It worked fine for several months, but like the first is a faulty product. I can no longer retrieve and play the music/movie files I have stored on it. I understand that some have great experiences with this product, but I will not buy from WD again. I recently switched to a Toshiba 160 GB hard-drive and remain very satisfied with it.
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