Title: Horrible customer service; replacement parts unavailable.
Product review: I just purchased this unit a couple of weeks ago and although it works okay, it is very hard to get the bread pan in and out of the machine. I usually have to have put the machine on the floor to get sufficient leverage to take the pan out or put it back in, which is very inconvenient.I have also been trying to find spare paddles since I tend to lose mine, and I have been surprised that there are no replacement parts available any where on the web. I have tried calling their customer service line but just get put on an eternal hold.
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