Title: Poor Design
Product review: I agree 100% with a fellow reviewer named A. Ferguson. This is my 2nd Brita pitcher that we own. We loved the 1st one so much. When we came across a newer model in 2007, we bought one from Costco. We thought we would enjoy it like the old one that we had used for more than 7 years. We were wrong. Everything that was described by A. Ferguson is happening to us. The lid always come off when we try to pour water. We never attempt to pour it when the water is in the reservoir but it still comes off. It is horrible. I sent an email to Brita's customer service about our experience but the reply did not answer our question and concern. it was just a generic reply that a P.R. would do. Totally annoying and irrelevant. We love the taste of Brita filtered water but will not buy another Brita product until they can resolve the design flaw. I do not recommend this particular product to anyone.
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