Title: Customer service
Product review: I own a Kindle 2 and was recently out of the coutry. I was looking up something in my Kindle while walking in a museum. I tripped and fell with the Kindle in my hands. The screen froze and I could not reset it. Upon arrival back into the U.S. I called customer service and asked if I should send it in for repairs, or just order a new one. The customer service representative asked me to wait a moment while he checked whether it was covered by the warranty. It was! He told me that my replacement Kindle would arrive the next day. It did!!!Thank you for your promtp service and your wonderful product.Nancy
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