Title: Poor product / technical support is even worse
Product review: If you are looking for a reliable, quality switch, look elsewhere. The first switch we received was DOA. Tech support turn around was more than a week, and they ship UPS ground. As a result, we had to rely on an old hub for over two weeks! The new switch worked well, for about two weeks. Then it too failed. If you need a reliable workgroup switch, look somewhere else. We gave up and replaced ours with a Bay Networks Netgear FS516 switch for about the same money and we can rest easy with good support. So far it hasn't broken either.
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