Title: Is there a ZERO star available???
Product review: I do not own this particular machine but was compelled to write after laughing at another review...the person stated that he tried to contact customer service and left a message and never got a call back...I laughed because two years ago I received a Delonghi coffee pot as a gift (therefore I had no receipt). The pot was defective. I couldn't exchange it cuz I had looked for them but didn't know where it had been purchased. So, I decided to go straight to the source...Delonghi. They were hard to deal with and are not customer-oriented (read: the customer is NOT always right). They would not replace their defective merchandise. Bottom line: I would never buy a Delonghi again based on principle alone.
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