Title: Thanks, Amazon
Product review: I was disappointed that this machine didn't offer the chance to compare my own rating with those who gave it 5 stars. When trying to assemble it I found that the handle was 2" too wide for the body - apparently it was the wrong handle for this model. And mulching would have been impossible since the side discharge chute was not closeable. I was also surprised to find that the mower was not returnable, something I could not find noted on the item description even when I went back and looked again.That said, Amazon was very helpful in taking care of the problem. I was able to reach a customer service rep quickly and talk by phone. My complaint was resolved very well. Some have posted with frustration about Amazon's customer service, I don't understand where the problem was. I had no trouble at all.
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