Title: Great Product, Costumer support terrible!!!
Product review: I called to receive assistance on a system error msg. This was a relatively simple issue. The software knowledgebase and various sources on the site did not provide any help! After calling the help line and going through a careful screening process, I was given the choice to sign up for the annual support ($395.00 or pay on a per time basis($40/10 min). I chose the 2nd option and the tech support asked me to fax a file for his review. His fax number did not respond for about 20 minutes and then after the receipt of the fax I was told my cost so far is $120.00 (for 30 min). He then gave me the option to let him review the file which may cost $250 box or let one of the software specialist review for a cost of $750. I found the whole process very unethical. Buyers beware!!!
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