Title: Bad service support for Magellan RoadMate
Product review: Do not trust Magellan Customer support, they do not have data access and do not care about Magellan reputation.I used Magellan RoadMate 700 for one day before smoke came out of the unit and it stopped working. Factory no longer has RoadMate 700 in stock for replacements, and technician promised me a new cradle within 5 days. I called after a week, 1st rep. said unit was not shipped and will be shipped immediately, I called 2nd time and another rep. said that unit was shipped 3 days ago and gave me a tracking number not for my package, I called 3rd time and another rep. said that they do not have part, that they will have it in a week and that it will take them another week to ship it to me.After 7 days of being a "proud" owner of Magellan 700 I shipped it back to the company that I bought it from and expecting a replacement for the entire unit now.
Would you say this review depicts the product in a flattering or unflattering light?
