Title: Wouldn't install
Product review: The title of my review says it all. Bought this & tried on a new Dell laptop. The installation of the driver failed with no real help in diagnosing the problem. Their tech support was pretty clueless (and no 800 number). The only thing they did was to suggest updating this, then retry the install, update that, then retry again. And again, and again. For all I know the box I received was defective but all they wanted me to do was to retry the install.
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