Title: Treat the Symptoms or the Root Cause
Product review: Written as a detective story, the author takes you on a journey that 'unpicks' the puzzle of the Health Service. It clearly demonstrates how powerful staff can become once they are aware of the effect the core conflict of the organization is having on their daily lives.Instantly recognizable, the situations described in this book will ring true to every reader, but what about the answer? How to break out of the often impossible position people are forced to face day after day. Breaking this conflict, through the power of cause and effect logic, enables the system to achieve successes beyond everybody's expectations?"It is not the strongest or most intelligent of the species who survive, it is those most responsive to change"... Charles Darwin.
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