Title: Good information on offshore outsourcing
Product review: This is a balanced book that provides a solid overview of business process outsourcing. It provides both the good and the bad about offshore outsourcing. It also has many useful examples of companies that are outsourcing.The book is well organized and provides in-depth information about HR, F&A, call centers, and back office outsourcing. There is also helpful details on calculating ROI. The authors provide a vast amount of useful information in about 300 pages.If you are like me and trying to understand offshore outsourcing, this is a great book to read.
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