Title: Horrible product and merchant!
Product review: I, too, wish I would have read these reviews before purchasing this guitar. I've had the exact same problems trying to tighten the strings - they won't stay tightened. One of the strings was even already broken when I received the item. Trying to get in touch with this merchant is impossible, and the fact that they refuse to pay return shipping on defective merchandise is RIDICULOUS!!! I'm going through Amazon for a refund!! DO NOT SHOP WITH THIS MERCHANT!!!
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