Title: good results - poor quality
Product review: We bought this machine and enjoyed it quite a bit. Unfortunately, after about 10 months it started not doing the steamed or frothed. We had an extended warranty and took it back TWICE (first time the guy said he fixed it but didn't) and it immediately started degrading in quality again. I have written the company to know avail. I don't want to take it back to the local service center because the guy was very rude to us everytime we've dealt with him. Anyway, exect great coffee for a while, then expect it to break and not get good service.UPDATE: After a few months I was able to get a hold of the company and they repaired it free of charge and gave me an extended warranty. Right after that wore out the machine broke again. Good coffee, still poor quality of machine. But I'm raising the review from 1 to 2 since they did fix it.
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