Title: Product problems - don't buy
Product review: I have bought two of these devices, and both have failed. They just stop working. Customer service is a disaster. It took me three days and conversations with three people for them to agree to replace one of my non-working players. Then, I got a call from a fourth person saying they had to charge me. Two other people didn't return my calls over two days, and in the end, it took me five days, conversations with six people, and a total of two hours to get the problem resolved, and even then, I still have to pay to get them to fix their non-working product. Avoid this company as poor product reliability combined with unhelpful time-consuming customer service is a disaster.
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