Title: Very dissappointed in Amazon!
Product review: I bought my Kindle and have used it with great joy for several months. Last month the screen became disfigured. I have no idea how or why so I call Amazon, tell them about the problem and they REFUSE to even look at my device. According to them, based on my description it is "broken not defective" WHAT??? They offer to send me a refurbished devise for $99. No way..I asked Amazon to at least LOOK at my device, no they said "we do this for a living and it is not covered under warranty." Mechanics fix cars for a living but they still look at the engine to diagnose the problem.I was such a supporter of the Kindle - have told everyone they should buy one, now I will discourage anyone from this purchase. For a product that was $359 I expected better customer service.Sadly I cannot remain an Amazon customer and will take my business elsewhere. I think target has a compatible product...Farewell Amazon!
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