Title: Only works with key
Product review: I hope to be able to change this review in the future, but as of right now it is a 1-star. I've tried two different brand new batteries and it doesn't seem to recognize either one. I called the technical support line but after hearing that it would be a 45 minute wait (which was after 5-10 minutes of already waiting), I hung up because I don't have time to wait on hold. We are on vacation and I got this for use in our hotel and vacation rental. Yes, we can use it with a key, but that isn't why we got it. Unfortunately, I discarded the original packaging somewhere along the way on this trip.We do own the mini-vault and haven't had a problem with it.
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