Title: Disappointment With Amazon
Product review: I ordered 2 copies of this book for Christmas gifts. Amazon promised that it would arrive by December 19. I placed the order based on this promise. After the order was shippped, I checked the status to see that it will instead be arriving on December 27. I'm very disappointed in Amazon for false advertising.In addition, I called customer service to inquire about this and the call was equally as disappointing. The call came from over the internet and had a very poor connection. I could barely understand the customer service person. I think from what I could make out, the customer service person recommended that I reorder the products and have them shipped express. I couldn't understand enough to verify that I would receive a full refund (including the shipping) for the previous order, and not be charged for the express shipping on the new order. So, out of frustration I hung up with nothing being resolved.
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