Title: Good drive when it works, but warranty support is AWFUL.
Product review: I am on my third drive now, thanks to the first two breaking. Sony sent me the 720UL as a replacement for my 710UL, but it's the same drive with the exception of some faster burn times and the 720UL doesn't support MAC OS.The Sony Service Center in Manning, IA gave me a huge runaround... first they agreed to pay for return shipping on the second defective drive. Then they called me back 2 hours later and refused to pay for the shipping. What a joke.Good drive when it works, but may god have mercy on you if it breaks after the return period.
Would you say this review depicts the product in a flattering or unflattering light?
