Title: Beware this company and these drives.
Product review: I purchased a Smartdisk model # XF250. After 3 months of use and about 100 GB of data, I dropped the unit from a height of 16 inches. It was not running at the time. This is an external drive that is supposed to handle that kind of mishap. Well, it didn't. The drive is toast and all my data is gone (unless I want to pay $2K to get it back).Smartdisk customer support first told me that the unit would be replaced under warranty. When I emailed them the serial number, they backed down on their pledge, saying they could not be held responsible for a dropped device.Their response was "No hard drive is "supposed" to fall. Whether it be 2 inches or 2 feet. No hard drive manufacturer is going to warrant a drive that has taken a fall." Sympathethic aren't they.This whole experience was a disaster of epic proportions for me and a direct result of me wanting to protect my data. Smartdisk has just rubbed salt into the wound.
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