Title: THIS PRODUCT HAS BEEN CHANGED
Product review: I have been using, and loving, this product for many years. It was first recommended by my chiropractor. I just reordered and find that the product has changed for the worse. It no longer has the firm support it once gave me. I phoned customer support and they confirmed that the pillow was now made softer, they also admitted to many complaints from older customers like me.My neck pain has returned and I am trying to find a good replacement product. It truly is a pity when a firm takes a proven winner and tinkers with it. I doubt that they will have many repeat customers with this new product.It reminds me of when the Coca Cola folks discontinued their proven formula and changed the soda. Public uproar made them produce Classic Coke. Maybe Core Products will wake up too.
Would you say this review depicts the product in a flattering or unflattering light?
