Title: Horrible Alarm and Poor Customer Service from Philips
Product review: I purchased this item to play music (radio or iPod) to have my little boy wake up gently with music playing. Unfortunately, the system has an override that shoots the volume up from 0 to 20 whether you use the radio or iPod. There is no way to have alarm music play gently. This is not indicated on the package. The only alarm volume control comes with the buzzer option.I contact Philips with the hope of exchanging the product for a simpler model that had a traditional volume-set alarm, and was told that exchange, even for a lesser product, was not an option. It didn't occur to me that I would run into this trouble, so did not save the box, so cannot return to vendor. Shame on me. I will not buy Philips products in the future knowing their customer service ('sorry we can't reach our managers except by writing a letter') is wholly hands-tied and unable to individually address customer complaints ('...the policy says...) Find another product.
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