Title: Doesn't seem to practice what he preaches
Product review: The book was good. Great emphasis on serving the customer. AMAZINGLY he promotes his website throughout the entire book but his own website is not ready yet! Talk about practicing what you preach! If you go to his website (as of Nov. 2, 1999) it's not available yet. On the site he claims that the people who were putting it together "didn't work out". This certainly forced me to question many other aspects of the book.
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