Title: Horrible Customer Service
Product review: I never write reviews, but my experience with TIVO's customer service has motivated me to warn others. I recently purchased the TIVO and had difficulty setting up the service with my existing DVD, Receiver and older TV.Upon calling the 800 number, I learned that the technical service is a long distance number. The technical support number wait is approx. 30-60 minutes long. The wait into the 800 number was 90 MINUTES long.Needless to say, the setup did not work and with the advice of the support guy and my Receiver is broken. Be wary if you do not have a newer TV or an advanced setup. Stick with a VCR.
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