Title: Nice product when it works, but BEWARE of updates!
Product review: I purchased the SmartGlobe for my kids for Christmas after using the one my sister has. It worked fine the first few days but as soon as I registered the pen and tried to download new data it reformatted the pen and erased all data the pen had. Now every time I try to download info into the pen the system locks up. Customer service is non-existent. Phone calls & email requests have gone unanswered. Now I just have a globe with a pen that does nothing with noone to assist me.When it works, it does work well, however, DO NOT TRY TO UPDATE NEW INFORMATION INTO YOUR PEN because if you have a problem then you basically have an over priced globe.
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