Title: Improvement is kaizen, Japanese.
Product review: This book teach me three things.1. Catch copy is important."Quality is Free" is a good phrase in the world.People who concern product quality, may want to read this book.2 Case study and procedures are good deatail.If case study is abstractive, readers have not understood the problems.3 Carefull Role play get good understanding.Opientation time is about one hour. It is enough to understand the details. Short Role play is good as extreme programing case study.BTW, it will be good experience on the case study and the tools.ps.Is it important quality management maturity grid?If a project is not well organized, it may good.But if a project is well organized, perhaps it is too much.
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