Title: Good Printer - Terrible Customer Service
Product review: My first printer was defective and Epson replaced it with a refurbished model despite mine being only two days old. The replacement was also defective! The third worked fine. They lost track of the one I mailed back and sent a letter months later threatening to charge me for the "nonreturned" unit. Epson promised to replace the ink cartridges wasted in the attempt to repair the first two units. After repeated calls to their (non-toll free number), still no cartidges. The quality of the printing (when it works!) is good.
Would you say this review depicts the product in a flattering or unflattering light?
