Title: Bad unit received and can not exchange when applying return
Product review: I bought this kindle as a v'day gift for my husband. It was delivered on time but it's a bad unit. The unit can not be powered on and the screen just showed some blackout areas. I applied exchange online and I did see the options of getting refund or getting replacement. I chose replacement and sent the bad unit back. However, I didn't get any shipment information about the replacement and then I called the customer service, they told me it's impossible to apply exchange online, and I had to call them to make it. That's totally unacceptable. Never mind, I will just get the refund and turn to Barnes&Noble's nook.
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