Title: Thankfully a New and Updated Edition to Cover v4.1
Product review: Thankfully, a new edition. This is hands down the best book available on using the Cisco CallManager system. Unfortunately the first edition came out in 2001, since then the software has gone through at least five revision levels. This book has been updated to include the 4.1 version, a big improvement over the old book which covered 3.0 or maybe 3.1.The biggest point about this book is that it covers the inner workings, the architecture of the system. This is often helpful in understanding just what it is that you're doing. Of course it also covers all of the standard user interface tools like management, monitoring, reports and everything else.This is hands down the best book on the CallManager, if you have to manage one of these beasts you have a much harder job on your hands if you don't have this book. My only real negative, please guys, don't wait for six software releases to go by before you do a third edition.
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