Title: Simple tech problem, no customer service=expensive trash
Product review: I have what is probably a simple tech issue getting my software to talk to my device. Reinstall doesn't work, and the vague suggestions on the websight don't help. They are impossible to get a hold of for help, and I am about 1 day from giving up and attempting a return.The phone (business hours only) is almost always busy. The two times I got an answer there was a wait of 40 minutes. THe first time I had to go back to work before they got to me. I am still waiting on my second connection. The other 40 tries got busy signals (I have memorize their number though).Meanwhile the email off the websight won't take my product's serial number. It has no failsafe device, and I don't think they are actually getting my email. If they are, they simply haven't answered.
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