Title: No USB 2 support and horrible support. Died after 5 months
Product review: I just spent an hour with a rep who could not deter from her script for 5 seconds. My player had not been used for 2 months. I went to use it an it would not get past the main screen. The CSR said I need a firmware upgrade. Why I don't know. After she realized my PC had USB 2.0 she said the players do not support USB 2.0. She suggested I use a friends computer to upload the new firmware and music. Yeah that is a great idea. How can they market this as new technology if it doesn't even support USB 2.0. She said they have no plans to support it now. No remedy for someone who recenlty bought a new PC either. What service. The last product I will ever buy from them. Hope they enjoy Bankruptsy. Its fitting!
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