Title: Nice Device POOR service and reliability
Product review: Ordered a Kindle for my wife in Aug. 2009. It's now Nov. 2009 and the device will not charge. Called Amazon and they said they would replace it. Ship it out to my address (which they correctly stated) next day at no charge with a prepaid mailer to ship the old one back. Next day we are charged $18 for shipping AND they sent it to our daughter-in-laws address!!! Now I have to wait for there mistake saying they can't ship another one until they get back the incorrectly shipped one. I'm not too happy to say the least. This is poor customer service.
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