Title: Product usage
Product review: I purchased thisi item to replace a similar older model sony remote. The new one I purchased has been found to be not user friendly and customer support was of no help. When programing the remote with the computer program it has difficulty matching with any reote that has more than one feature on it. And the online instruction manual does not solve the problem. Tech support could only repait what the manual said and had nothng additional to offer. It should be noted the software is PC only and will not work on a mac. In addition if you want to test the remote during programing the pc needs to ge hooked up and near the tv. This is a problem if you do not have an appropriate laptop. So far I have not been able to program this remote.
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