Title: Great Item (if you get what you order)- Poor Customer Service
Product review: I've used the Oral B Ultra Floss for years, but have noticed it's not being stocked in the stores where I live. I found this item on Amazon and thought it was a good deal and I could stock up on it (takes a while to go through 6 packs of dental floss). When I placed the order I hadn't read the reviews. Hindsight being 20/20 I should have. Not only did I receive only a singleton the first time, but the replacement sent by Amazon was a singleton as well. After contacting customer service (via email, since I couldn't find a number to talk to a real person) all I got was that this problem was larger than they thought (I'll say) and that I need to return the item for a refund. Negative well done on Amazon's part for not correcting this problem when it first surfaced (which based on the previous reviews was some time ago). Things happen but this was a matter of poor performance on Amazon's part.
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