Title: Useless manual & uneducated customer service!!
Product review: I tried basic white bread recipe(4 cups flour and 1-1/2 cups water) which came with the machine about 10 times with little ingredients adjustments every time. It came out a very heavy thick loaf every time. I called a customer service and was told to cut bread flour a half and follow the recipe for the rests. I tried it, wasted all my time, and all the ingredients. Then I tried a recipe(3 cups flour and 1-1/4 cups water) of the "Panasonic" bread maker and could get a soft light loaf finally. Zojirushi's recipe is totally useless as well as the uneducated customer service. I don't believe this happens only to me. 4 cups flour and 1-1/2 cups water makes very dry dough obviously. I don't know why the other reviews were so good and Zojirushi didn't correct the recipe. This machine may be good as long as you don't follow their recommended recipe. Past 7 weeks our family ate very thick heavy toast every morning. I won't buy Zojirushi products any more.
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