Title: Don't Buy one of these Krups units. Terrible support....
Product review: I have one of these units from Krups. I've been very happy with it but a problem developed with the steam nozzle just after the 1 year warranty expired.Krups wants nothing to do with existing customers of this unit and only has a handful of service centers in the US. Of the 4 placed they suggested, only one was of any help. They told me that it is completely impossible to get parts to replace these machines and that if I wanted they could try and repair it by using parts from other discarded machines - just a best effort only.Its a shame that such a major brand name is unwilling to stand behind their machine and offer any after care.
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