Title: Upgraders be warned!!
Product review: This scanner has everything you could want: good quality, good usability, good speed. However, tech support is lacking. The packaging states (in small type) that this model does not support the use of a USB to PCI add-on card. My parents purchased this system because it was recommended to them, but they did not understand the difference between an add-on card and 'native' USB support. And the documentation does little to clarify this restriction for inexperienced users. For that matter, their technical support website and phone support did not address this issue either. If you had to purchase an upgrade card to enable your system to communicate with USB devices, then this system is NOT for you!!
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