Title: Unhappy
Product review: This could have been a great vacuum - too bad the reliability is TERRIBLE! Cleaning power is good, clean up is easy, but the belt & brush design is poor. We smelled something burning the first time we used the product. By the third use the belt broke.My wife called Bissell customer support and they shipped a new belt. It was only when we tried to install the new belt that it became clear the beater brush had actually seized and wouldn't move. We again called Bissell, who promised to ship a replacement brush, but this never materialized. I might add, each step of this took 2 weeks of waiting.We love the Bissell steam cleaner we bought last year, but after this experience we'll never buy from Bissell again. Be warned.
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