Title: Excellent Product, Poor Customer Service
Product review: I just bought PCG-TR2A last week. I am very satisfied with the product, but unfortunately the customer service is very bad.I failed to upgrade the pre installed XP Home to XP Pro. The network smart capture software just can not work. And there is no clue on how to reinstall this application. So I called Hong Kong Customer Service and send them many emails without any solution. They only responded my email suggesting me not to upgrade the O/S. So, I should stay with XP Home forever???
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