Title: Disappointing Product but Great Customer Service from Amazon
Product review: The rewind button, which separates this dictation device different from the typical $50 tape recorder (those that do extensive dictating know what I mean) broke after about 1 hour of use. This is the only portable micro-cassette recorder on the market I could find with a one thumb control (record, rewind, play) that allows to go from rewind to play by just releasing the control via a spring action -- necessary for efficient dictation. I had used the earlier version (Sony bought out Lanier) for 10 years without a problem. I returned the product for a very efficient refund. I think this is the first defective item I have purchased on Amazon (no fault of Amazon or the Company that shipped the device), and I was pleased with how the refund process worked.
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