Title: Was expecting more
Product review: I have to say I am quite disappointed with this book.. I was expecting more and in fact what I got (what I paid for) was a somewhat dis-joined mix of pure theory and marketing for SQ. I feel that I could have got this level of company information myself, for free from the company website or other marketing material, and obtained the theory based info from other means. I wanted more connect between theory and actual.. but it was not here for me. I feel I could also saved much time by simply reading the "Case Study" at the end of the book and not bothered with the rest of the book since the case study essentially provides a good summary for the preceding 200-odd pages.
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