Title: Did not work coming out of the box
Product review: After researching this product, I purchased it. Received it and took it out to use it and it would not work. After fiddling some, I called the 800 number. They asked me the usual questions (Is it plugged in, pain in the bucket, etc.) Finally had me take it apart and loosen a ball bearing. They said they were having a problem with the ball bearing from the factory and got a lot of these calls. After loosening the ball, it worked great. Cleaned it up and put it away. A couple of months later, got it out to use it again. It won't work again. Now the screws are stripped so I can't get to the ball bearing and fix it again. Buy one at your own risk. If it doesn't work new out of the box and they know they are having that problem and don't fix it, I would be wary.
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