Title: Terrible Customer Service
Product review: Don't do business with this company....I purchased a different Vinotemp model...Mine lasted 5 months before it stopped cooling. It was under warranty. I spoke to customer service. The only way to get it serviced or replaced was if I paid to ship the defective item to them from Oklahoma to California. I didn't agree with this policy and this was not disclosed on the warranty terms that came with this product. I was transferred to the voicemail box of whom I was told was the company president. I expressed my displeasure and requested a call back. No call back was received. Terrible customer service. Given the cost of shipping a large, heavy item over that distance, a person would probably be better off just buying a new wine cooler from a company that stands behind their products.
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