Title: Made in China - Support Center in India - bad combo!
Product review: The title says it all. The set up interface is not easy to use, and the instructions are terrible. But on the box they claim 24/7 support, so why not call and get some help, right? Ha. After 20 minutes on the phone with 3 different support reps, I gave up! The first one took all my and router infromation, didn't even get to the problem before transferring me to someone else. THe second one said it was the wrong department and transfered me to the third erp who started to walk me through the set up, but then the call was disconnected.... Worse customer support I ever experienced - bad voice quality on the phone, combined with heavy accents and poor training. Back to the store my new Netgear goes, and never Netgear again!
Would you say this review depicts the product in a flattering or unflattering light?
