Title: Nightmare Experience
Product review: I refused delivery of some Office Depot shelves which were the wrong size. The delivery man said "No problem," and immediately took them away on the Office Depot truck.Inspite of this, Office Depot charged me for the shelves on my MasterCard. I've had numerous contacts with Office Depot through both e-mail and customer service reps attempting to clear this up. Each time they say I'm right, that I should not be charged, and they promise to refund my MasterCard account. This has never happened. Today's Office Depot service rep insisted they have already refunded the MasterCard account more than a week ago. My MasterCard records, both online and discussed today with one of MasterCard's phone consultants, show this never happened. Truly a nightmare experience, and not yet over.
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