Title: Broken Primer Pump in Less Than 1 Year, Eheim Has Horrible Customer Service
Product review: I bought this filter based on many reviews saying that if you can afford it, Eheim is the best and the quietest. Well, I shelled out the big bucks and got the Professional 3. Well, it is pretty quiet and that's probably why I have this first complaint about this filter. First, I was disappointed in the flow rate. Second, the primer does not easily start up the filter. Finally, I've had it for less than a year, and after cleaning it and restarting it by using the primer pump, the primer pump broke this week. I can't believe how cheaply made it was. The pump is made of plastic. I contacted the company which says "3 Year Guarantee" on their website. It's been two weeks and I've contacted them twice and I have not heard a single peep from them. I will never buy Eheim again. I'm going with Fluval next.
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