Title: Amazon is doing it right
Product review: I knew I had to have this device when I first read about it. It is all it is cracked up to be, and more. What I hadn't really thought much about, was the customer service, after I had bought it. Last night, I discovered a problem when I tried to hook my Kindle 2 to my desktop computer. Rather than the Kindle showing up on my computer, I got a Windows message saying my computer could not recognize the USB device. After several more attempts at connecting, I called the Kindle Support phone number. After a short menu for directing my call, a lady answered, got my ID information, and promptly directed me to a Technician. The Technician pleasantly and efficiently walked me through the solution to my problem in less than a minute. The problem was with my computer, not the Kindle, but he solved the problem anyway. What a surprise to actually speak to humans, that truly wanted to provide me assistance! I am more impressed with my Kindle2, and with Amazon than ever!
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