Title: Useless without the remote - Our remote broke less than a year later.
Product review: We bought this brand new a year ago and used it very little. The remote broke over the Christmas season, so I emailed customer service. They said no parts, including remote, are available, which makes the whole system unusable. You have to have a remote to turn it on and off - no power button on the unit. I bought new batteries, thinking it was just a dead battery, but no, the remote died. $150 about a year ago and completely unuseable system today, which no option to replace the remote.
Would you say this review depicts the product in a flattering or unflattering light?
