Title: Poor Quality Control, Poor Service
Product review: My SanDisk 4GB SDHC card failed after nine months (with just 47 stored pictures). Was the company apologetic and eager to honor their 5-year guarantee? Not in the least. Their website makes it hard to find the return merchandise authorization (RMA) process; I wasted 70 minutes in online chat with a clueless drone who wanted the card failure verified on a card reader; her promised call by a supervisor never came; and my subsequent RMA process by email involved several confusing, redundant messages. And, after most of them: This transaction is now closed; please fill out our customer satisfaction survey. Either the staff can't read idiomatic English or they just don't care. Maybe phone is the way to go. I did get a replacement card, but will avoid SanDisk from now on.
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