Title: Defective Software
Product review: The drive is actually pretty easy to install. No problems there. But when I tried to install the software that came with the drive, I ran into problems. The software will not complete installation on my Compaq Presario 5304. It unpacks some support files, and then just hangs there at the blue screen. The drive will read computer disks and audio CD's but if I try to write anything, it tells me I need to install the software. When I tell it to go ahead and install the software, it does the exact same thing, EVERY TIME, which is to unpack the support files and then hang there doing NOTHING. This has been a nightmare so far. I've spent good money and all I can do is stare helplessly and hope that Hewlett Packard tech support will be able to help (and I don't put much faith in tech support). This has been an awful experience.
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