Title: Great product, horrible customer service!
Product review: I wrote a review on this product some time back, with the highest rating. I would like to retract that rating for one single reason: Customer service is the worst I have EVER encountered for any product. I know I am not the first to have these thoughts regarding this company. I will not bore you with the details of my experiences, but I will tell you that I have reported them to the BBB, and have taken the time to write this review, in other words it is that bad. So bad, that I would not tell any of you to buy this product! With the competitive market out there I suggest buying another product that does not carry the Sonicblue name. Heed the warning now, trust me.
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