Title: Managing Operations: A Focus on Excellence
Product review: This is a terribly cumbersome book to use. It is in 2 volumes. It is full of "supplements" that should have been put into a separate study guide. There is no index at the back of the book, so it is not easy to use as a shelf reference. The book was not done with high-quality publishing software, but rather just a low-end word processors. Consequently, figures and format are not appealing to the eye. And finally, and most important, it is overloaded with Goldratt's Theory of Constraints and Thinking processes, to the point of making the user think that there is nothing more to OM than TOC.
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