Title: Failed just after warranty expired;customer service was rude and condescending
Product review: I had this television for just over a year when the picture failed. The sound was fine, the channels changed, but there was no picture. (After some research, I discovered that many people have had the same problem with Toshibas.) The warranty period had just elapsed so I contacted Toshiba customer service to see what could be done. Not only were they rude and insulting but they indicated that failure of the television happened and said that that was just something that should be accepted with Toshibas. They suggested that I should have gotten an extended warranty.Repair of the television is approximately $600. The television cost just over $800 new. Due to this experience, I can confidently say I will not be purchasing a new Toshiba again. Samsung and Sony definitely make a better, more reliable product, plus their customer service is much more professional, helpful, and courteous.
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