Title: Be prepared to spend long hours on the NO help desk
Product review: This is the worst product I have ever purchased. I should have listened to the other reveiws on here. Would have saved me hours of toture. I waited for hours to try to get this software to work. Upon picking up the phone they cut me off instead. This happened twice.They have no escalation process and had to call back and wait again and again. At the end of all of this they finally admitted there were serious issues with the sofware and the database loading. I'm Sending it back for a refund.I'm now looking for another contact managment tool but will never purchase anything from Sage. It is a lost, horribly run organization.Please don't put yourself through the frustration by buying this software and trying to get it to work.DH
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