Title: Just does not work; tech support non-existent
Product review: Installed twice from CD, but program is "unable to find" a critical file. On-line troubleshooting guide is a waste of time for this problem. Telephone tech support is only available M-F 8-5, and email support promises a two-day response but so far nothing after seven days. The only function in the program that works is the link to their web site.
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