Title: Great tape unit, bad warranty policies.
Product review: I run a small IT shop with a few Linux servers, around 100 users, and a few web sites. To avoid multiple tape loaders, we switched from DAT to the VXA because nothing else could touch the price/performance ratio of these drives. Tip: pay very close attention to the manual regarding the tape drive door.Nonetheless, we are abondoning our entire investment in these drives. The problem is this: if a drive is completely dead, Exabyte will issue an RMA. If a drive has intermitant problems, they will not. Our last contact with tech support resulted in them stating that we could have the drive repaired, but not under warranty.Before purchasing, I received good advice by others who had the same miserable experience - which I promptly and whole-heartedly ignored. Shame on me.
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