Title: Software and Tech Support are really bad.
Product review: The hardware itself for this CD-RW isn't bad but everything else is terrible. The software needed to produce discs comes with little to no documentation and has multiple problems writing files. abCD (one of the packaged software tools) is suppossed to let you drag and drop files like a floppy disc but many times won't write to my CD - RW. The tech support advertises a toll free 1-800 number but after hitting re-dial on my phone over a hundred times (I kept getting busy signals) I was then put on hold for over 30 minutes - Then automatically hung up on because Sony had a high number of calls. RUN don't walk away from this bomb.
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