Title: great when it works... but it doesn't work
Product review: Wow, until I read these other reviews, I had no idea how poorly engineered these are, not just MINE. I've owned both generations of PROs and have purchased three PROs at $1400 a pop. New generation is better than the old one in that its one button, its worse in that you have to tear these things apart to figure out why they aren't running every year when you try to fire them up. When they run, they're great. From year to year, they stop working.I had a very revealing conversation with the customer support manager last year when I said, but this is the new replacement unit for last year's failed unit, so why isn't it under a new warranty and she replied, if we did that, we'd have to send everyone a new unit every year! She had no idea what she had just admitted to.
Would you say this review depicts the product in a flattering or unflattering light?
