Title: Great Vac, Terrible Warranty Service
Product review: Vacuum is terrific - no issues with it.However, the nozzle broke after about 8 months. I figured that it would be no big deal to get a replacement - the few times something similar has happened with other products typically all it took was a call to customer service and a replacement would be sent in a few days. Not with Panasonic - they directed me to one of two local repair places - one of which was over 25 miles from my house! I went to the closer location - about 9 miles away, but in the city - round trip it took over an hour.Well, it has been 10 days and I called to see what was happening. The owner of the business was a real jerk - he told me that it would take as long as it took and that he would happily sell me a replacement if I drove over there again (they had kept the damaged nozzle that I had duct taped).Wow - terrible service all around.
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