Title: Support is terrible; product doesn't entirely work as advertised
Product review: All the support guys are trained to be nice, but they are not trained on the technology and are useless. After 3 weeks of waiting, calling, waiting, escalating, waiting, escalating, waiting, referred to engineering, waiting, waiting, waiting, waiting. The product does not actually work with ISDN as advertised and no one at Netgear support has ever heard of ISDN.The device is really intended for a basic uncomplicated setup with Cable modem as the primary line and a regular modem as a dial backup or dial-in access method. For that, it seems OK.But for me, I'm packing it up and returning it because it doesn't actually work. Big disappointment. Lots of frustration.
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