Title: Not the quality you would expect from Xerox
Product review: I also regret buying one of these machines. I intentionally chose a Xerox because I thought the name meant reliability. I don't think that anymore. Despite very light use as a home copier, this machine has presented problem after problem. Paper feeding has always been sporadic. Then after two years, the plastic gear on the fuser broke. Fortunately the machine was repaired under warranty. Now however it has broken again: it won't feed paper at all from the main tray.I went through all the diagnostic and repair steps on Xerox's Web site. When the problem persisted I contacted online support. The response? -- to simply cut and paste the same instructions. A call to telephone support was equally unhelpful, resulting only in an offer to schedule a service call for $250 minimum -- half the price of the copier. I'm more inclined to spend the money on a new one, of a different brand.
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