Title: Horrible customer service
Product review: Super easy set-up but 11 months later this router stopped working. It started shutting down and restarting all the time. I updated the firmware and still the same issue. I called customer support and they walked me through some set-up tweaks. The router worked for two-weeks and then same problems. They called a couple of times but I missed their calls. I called them back and they walk me through the same set-up and firmware upgrades I've already done. The router worked while i was on the phone (of course). They told me if I still had problems that I could just called back to have it replaced. Of course, one week later the router stops working again, and they never called to check on it so I called on what happened to be the day that was exactly one year from the purchase date (dec 18, 2006 to dec 18, 2007). They told me it was out of warranty now and they could not do anything unless I wanted to pay for support. I'm shopping around for a better router now.
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