Title: Truly the Yugo of scanners
Product review: It looks pretty, little bear paws on the cover. The installation disk aborts immediately when you try to install it under WinXP. There are new drivers available on their website, but you have to call tech support on your own dime to figure out how to install them (i.e. the scanner must be off, download all 14 driver files at 1.2meg each, run the web.exe first, when it says to reboot don't, run the uplib.exe next, ignore the error messages about not being compatible, ok now reboot, now you can turn on your scanner) When none of the instructions work, they email you stuff to read and hang up on you. You read the stuff they sent and that doesn't help either, so you call them back, they repeat the process and email you different stuff. After 4 hours of trying to install it and 4 separate tech support calls, I give up.
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