Title: Minimal documentation and on-line customer service.
Product review: The AXIS OFFICEBASIC PRINT SVR USB ( 0171-004 )is accompanied by completely inadequate, obtusely written installation instructions. There is no telephone based customer service (perhaps that is a blessing) and my well constructed questions sent by e-mail were answered so incompletely as to render them unanswered. Their response was exactly as if they did not fully comprehend English syntax (DUH!). I hold a Ph.D. (and thus can be assumed to have at least average intelligence) and have considerable experience constructing, using and servicing computers and LANs, however, I was completely defeated in my efforts to connect the AXIS print server to my network; the documentation and customer service helped not at all. Shame on Amazon.com for selling this product to persons who are not I.T. engineers.By the way, when you return this product because it did not meet minimal expectations for usablity, you will pay the return postage.
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