Title: Agreement with support issues...
Product review: I have to agree that Intuit's support is dreadful. I am a programmer, and I develop software for a company in Switzerland sort of similar to Quicken/Quickbooks. I felt that I had found a bug in Quicken 2002 when it corrupted my financial datafile.Now Intuit's policy is to NOT charge you for support if you actually find a bug in their software. Thing is, I did find a bug in their software (this is what I do for a living), but I spent most of my time arguing with the support rep that a corrupted datafile is most likely a bug in Quicken and not something I could cause as a user. In the end, his conclusion was that some other program on my computer must have damaged the datafile, and I should "reinstall the software."I really didn't need their help to try this approach, and I certainly didn't need to pay for their advice. Intuit support is quite poor.
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