Title: Great Product, Questionable Service & Support
Product review: I bought this product about a month ago and it works great. I'm amazed at all the information it provides.However, living in an older part of New England (Near Boston), there is constant road construction and reconfiguration. I noticed on one of my routes the RoadMate didn't know about a new traffic pattern. This is understandable, I know they can't upgrade the unit after its packaged and can understand it may take a couple months for a new update to come out.I was upset to find out that you have to pay $100+ dollars for an updated version of the software. Magellan should, at the very least, provide you with one update free of charge. I don't feel this is very good service, especially considering the retail cost of the unit.Had I actually paid the full MSRP and found out I couldn't get update I would have returned the unit, but I do feel I got a great deal so I'm not going to do that.
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