Title: No hyperlinks in some books
Product review: Amazon apparently sells some books without hyperlinks to chapters. I recently bought a technical book, which one doesn't read cover to cover, and spent an hour trying to navigate to the chapter I wanted.When I asked Amazon customer support, the reply was "thank you for your feedback." I wasn't giving feedback. I was asking if they knew that something was wrong with this book when they sold it. I wanted to know if there was some secret trick their user gudide didn't cover. I wanted to know how to get my money back for a useless purchase. They didn't respond to any of those needs.If they want to charge $350 for an electronic reading device, they have to make the product more useful than a paper book. They haven't done that.This kind of thoughtless customer service is inexcusable for a product in this price range.If you read anything other than romance novels, think twice about buying a Kindle 2.
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