Title: Ok design, but comfort is hit or miss
Product review: Like many others going through a "pillow crisis", I've tried many pillows in many shapes and sizes and I know it is a maddening process. I purchased this based on the level of customization it provides, and on that level it does succeed - however I just couldn't get comfortable on it. It is well-made and easy to use but comfort is so subjective with pillow shopping and the no-return policy is what gives this a lower rating. My suggestion is to try to find pillows that are returnable, but if you are desperate like I was, then all you can do is buy it and hope for the best. That is a tough way to shop, so read the reviews and take your time.
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