Title: Great product, unless it doesn't work
Product review: I was thrilled to purchase an ice cream maker that would make ice cream with the touch of a button. However, after only a month of using the ice cream maker, following manufacturer instructions, the inner gel that is supposed to freeze solid to make the ice cream cold, ceased to freeze. It could never freeze solidly.I called to get a replacement bowl and was told that not only would I have to pay to ship the old bowl back, but I would also have to pay for them to ship me a replacement bowl. This is absolutely ridiculous.Considering the CSR explained to me that it was company policy, I guaranteed them I would never purchase a Cuisinart/Conair product again. It is unfortunate, as I have often heard good things about their brand.
Would you say this review depicts the product in a flattering or unflattering light?
