Title: Loved the elliptical; hated the service
Product review: I purchased a Smooth Fitness CE Elliptical on December 22, 2005. The unit was delivered on January 10, 2006. I paid an extra $100 to have the unit uncrated and set up in my exercise room. The delivery person setting up my unit had never seen an elliptical trainer before and wound up setting it up improperly. After about 30 min. of use the next day, the unit started to make a high pitch squeal. I submitted a service request on January 11, 2006. It took two weeks before someone contacted me. On the day that my elliptical was to be serviced, the service agent never showed up causing me to waste a vacation day. When I called Fitness Contractors to inquire as to what had happened, the woman answering the phone was extremely rude and hung up on me. I was so frustrated by the whole service experience that I eventually returned my Smooth Fitness CE elliptical for a full refund. I plan to purchase a Schwinn 438 elliptical trainer in its place.
Would you say this review depicts the product in a flattering or unflattering light?
