Title: Heavy on Attitude -- light on Substance
Product review: "Leaning into Six Sigma" provides a few hours of entertaining reading, but only brushes the surface of Six Sigma. Written in the tradition of "The Goal" by Eliyahu Goldratt, "Leaning into Six Sigma" doesn't live up that book's success at explaining complex business/operations concepts even while telling a compelling story. While Sam Micawh, the protagonist, certainly can't be faulted for being boring, the brazen attitude bestowed upon her by the authors, and the patronizing tone with which the client company's employees are addressed, only serve to reinforce the negative stereotype of "the arrogant consultant." This fault makes me hesitant to recommend "Leaning into Six Sigma" ...
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