Title: What Support??
Product review: Great product, as long as you don't need support.I have been trying to get a reasonable warranty response from McAlly on my drive enclosure since mid-May of this year. The RMA group in California seems to have sent me back the very same broken enclosure I sent them. In an open bag. With no packing slip. And no explanation. And since complaining to Krystel in California, no further feedback. At all.I have since written (last week) to Mcally using their website form, carefully outlining the timeline, the email communications back and forth, and so on. Nothing. At all.I am so appalled by this bad behavior as to stop purchasing their products altogether, and am looking for suitable replacements in each category. I am also notifying my customers of same, and advising them to do the same.I advise you to do the same.
Would you say this review depicts the product in a flattering or unflattering light?
