Title: poor software update.
Product review: JVC is not keeping up with the software. I have updated my computer to windows 2000, and am unable to use my computer to download the pictures. I have even written to Japan and find JVC does not bother to answer. I went to the store to find out if the most up to date camera is able to be used on windows 2000,the salesman was very helpful, he had not been aware of the problem and offered to give me a copy of the software if it was compatible with 2000 but, no luck, the software goes only as far as 98. Apparently the driver is different. JVC Canada could only tell me to go back to windows 98. That is not good enough. I have been a JVC customer for over 25 years, I have the TV, and VHS from them and this is my third camera from them, but this is the last thing I will ever buy from JVC. What they call customer service, just does not measure up. By the way I love the camera. If it was not for the problem with the support, I would give the camera a rating of 5 stars.
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