Title: Air Purifier does not work new out of the box.
Product review: update: This is an excellent company. They have shipped me a new machine before I even returned the one that doesn't work. And THEY called ME, I didn't have to go after them. No worries here, folks!later review: Customer Service very responsive and fast. They will pay postage and send another unit. I would upgrade to two stars based on this, but can't add another star via this webpage.I checked the directions several times, checked the 'troubleshooting' page, the outlet is live. Unit does not power up. Very disappointed after reading all the glowing reviews. Am interested to discover how their customer service will be.I would still like to try the product.
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