Title: Works great--until it doesn't
Product review: In June 2007, I had a professional install all of my AV equipment when I bought my house. He set me up with 3 of these devices (one for each room with a flat screen). After 18 months, the first one started to flake out on the most commonly used buttons. Yes--the same story as the other reviews. I had him return and for $400 (yes..another $400), he replaced and programmed it. After 24 months, remote #2 started to flake out. You get the picture. These remotes are extremely easy to use if they are set up by a professional. However, they are definitely not very cost efficient due to poor workmanship and durability. If your professional installer recommends this remote, please request a different one.
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