Title: Can't I go lower than 1 star????
Product review: Easy to use. Simple to follow. Informative.however, the entire file that held my taxes became corrupt and I can't open, print, save, or view my taxes that I SPENT HOURS creating. Thankfully, I was able to actually file but now I have to pay the fed gov $39 to get a photocopy of my fed taxes (haven't even asked about state, yet) and then try to recreate my taxes for my own record keeping.Their customer service reps were lacking basic customer service training and even though I was a 7 year TaxCut user, will NEVER buy the product again or recommend anyone else use it. Their customer service was rude, unhelpful, and they offered absolutely no consolation whatsoever. I do not believe I could be more disappointed in a company's customer service department.
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