Title: Love Amazon's customer service...and Kindle is much loved
Product review: I love my Kindle! I love being able to download a book whenever I need one and Kindle is so easy to navigate. I was surprised to see many free books to download as well. I would advise everyone to get a cover for it, as it is very sensitive to any pressure and the screen will screw up. I did have a problem after a few months, my screen went dark and a vertical line appeared down the middle. However, Amazon replaced it for me in days... awesome customer service, so you have nothing to lose
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