Title: Excellent content, unattractive writing style
Product review: If more employers would behave the way this book reports Southwest does, productivity would increase manyfold simply because employees will be happy in their work. Professionals in the quality field (of which I am one) will be aghast at some of the traits of Southwest Airlines -- procedures and rules are almost non-existent. In spite of that, the airline continues to get rave reviews from its customers. My only complaint is that you can tell the book was written by psychologists, even without reading about the authors beforehand. The "feel good" style gets old long before the subject does. Nevertheless, the book is a good one. Might be a candidate for (presumably anonymous) gifts to any number of managers in this country!
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