Title: Unfortunately - Virgin Mobile customer service is poor
Product review: I've had my Virgin Mobile Nokia Shorty for several months now. Unforunately, I cannot recommend it becuase Virgin Mobile customer service is very poor. The first problem was registering my credit card - neither the Virgin Mobile web page nor a live advisor was able to register it. And worse, the attempts to register the card triggered a security stop on my credit card. (I guess a lot of credit card fraud happens through Virgin Mobile USA.)The second big problem was when I tried to purchase a custom ringtone from the VM USA website. Well, the ringtone "successfully" downloaded, but my phone did not actually play the ringtone at all - just silence. Virgin Mobile USA refuses to refund my money, since according to their system, the download was successful.I suggest avoiding Virgin Mobile USA due to poor customer service.
Would you say this review depicts the product in a flattering or unflattering light?
