Title: Great Bike - Poor Custermer Service @ Nautilus
Product review: My bike arrived with a broken monitor and missing parts. I called Nautilus which now owns Schwinn. The customer service # is understaffed and incompetent. I spent over a 1/2 hour to get to the right person and to communicate my problem. I then had to email the same person with confirmation information on my Amazon order. After another 2 emails and over a week later I finally received my parts. I would recommend ordering the bike locally and having the local store deal with Nautilus. Nautilus is not set up to deal with the end user.
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