Title: Poor Customer Service
Product review: I bought a cross-cut shredder from Royal and it did not hold up. Soon after I bought it the shredder stopped working reliably. The machine would feed paper in fits and starts and usually only half way shred a page. The machine has been nothing but frustration. I recieved poor support from Royal customer service. They hide behind warranty fine print details at the expense of customer satisfaction. I would never buy another product made by Royal. Buyer Beware!
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