Title: Awfull service
Product review: I read the reviews, which said that this was a great product. Bought one. After several weeks, it stopped working and I lost my data. I called them. I had to ship it back first then they sent a replacement. I paid the return-shipping fee. After one week the replacement did not work either. I lost more data. They refuse to do anything about it. Letters have gone unanswered -- telephone calls are answered by people who say they have no authority to make decisions. I complained to the Ziff-Davis computer magazine, which recommended it. No answer from them either. It does not pay to sue these folks. Buy at your own risk. Caveat emptor!
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