Migrating to Zammad
*******************

Zammad will migrate the following information:

   * Tickets and their Articles
   * Groups / Queues
   * Organizations
   * Agents and Customers (if applicable)

After migrating to Zammad you'll want to continue with the :doc:` /getting-started/first-steps` 
to configure Zammad. This has to be done *after migration*.

.. _migration_limitations:

Limitations
===========

There might be source dependent limitations which we will be covering on the direct migration pages. 

However, these limitations count for all migrations:

   * Migrations are only possible on new instances
   * Zammad can't migrate object types it doesn't know, migrations will fail

Available Migration Options
===========================

.. toctree::
   :maxdepth: 1

   OTRS </migration/otrs>
   Zendesk </migration/zendesk>

.. note::

   **😖 Missing a migration source?**

   If we don't cover your favorite source yet, you'll have two options. 
   You can either fiddle around by using Zammads powerful :doc:`API </api/intro>` 
   or drop our `sales team <https://zammad.com/en/company/contact>`_ a message 
   for a custom development or even migrator sponsoring.

   **🤓 Migrations are available for hosted setups too, contact support for 
   further information!**

Migrating to Zammad
*******************

Zammad will migrate the following information:

   * Tickets and their Articles
   * Groups / Queues
   * Organizations
   * Agents and Customers (if applicable)

After migrating to Zammad you'll want to continue with the 
:doc:`/getting-started/first-steps` to configure Zammad. This has to be 
done *after migration*.

.. _migration_limitations:

Limitations
===========

There might be source dependent limitations which we will be covering on the direct migration pages. 

However, these limitations count for all migrations:

   * Migrations are only possible on new instances
   * Zammad can't migrate object types it doesn't know, migrations will fail

Available Migration Options
===========================

.. toctree::
   :maxdepth: 1

   OTRS </migration/otrs>
   Zendesk </migration/zendesk>

.. note::

   **😖 Missing a migration source?**

   If we don't cover your favorite source yet, you'll have two options. 
   You can either fiddle around by using Zammads powerful :doc:`API </api/intro>` 
   or drop our `sales team <https://zammad.com/en/company/contact>`_ a message 
   for a custom development or even migrator sponsoring.

   **🤓 Migrations are available for hosted setups too, contact support for 
   further information!**

Fix typo on migration intro
Fix typo on migration intro

