Title: How Do Software Startups Pivot? Empirical Results from a Multiple Case Study,
Abstract: In order to handle intense time pressure and survive in dynamic market,
software startups have to make crucial decisions constantly on whether to
change directions or stay on chosen courses, or in the terms of Lean Startup,
to pivot or to persevere. The existing research and knowledge on software
startup pivots are very limited. In this study, we focused on understanding the
pivoting processes of software startups, and identified the triggering factors
and pivot types. To achieve this, we employed a multiple case study approach,
and analyzed the data obtained from four software startups. The initial
findings show that different software startups make different types of pivots
related to business and technology during their product development life cycle.
The pivots are triggered by various factors including negative customer
feedback.