Title: A study of cyber security in hospitality industry- threats and countermeasures: case study in Reno, Nevada,
Abstract: The purpose of this study is to analyze cyber security and security practices
of electronic information and network system, network threats, and techniques
to prevent the cyber attacks in hotels. Helping the information technology
directors and chief information officers (CIO) is the aim of this study to
advance policy for security of electronic information in hotels and suggesting
some techniques and tools to secure the computer networks. This research is
completely qualitative while the case study and interviews have done in 5
random hotels in Reno, Nevada, United States of America. The interview has done
with 50 hotel guests, 10 front desk employees, 3 IT manager and 2 assistant of
General manager. The results show that hotels' cyber security is very low and
hotels are very vulnerable in this regard and at the end, the implications and
contribution of the study is mentioned.