Title: An overview of process model quality literature - The Comprehensive Process Model Quality Framework,
Abstract: The rising interest in the construction and the quality of (business) process
models resulted in an abundancy of emerged research studies and different
findings about process model quality. The lack of overview and the lack of
consensus hinder the development of the research field. The research objective
is to collect, analyse, structure, and integrate the existing knowledge in a
comprehensive framework that strives to find a balance between completeness and
relevance without hindering the overview. The Systematic Literature Review
methodology was applied to collect the relevant studies. Because several
studies exist that each partially addresses this research objective, the review
was performed at a tertiary level. Based on a critical analysis of the
collected papers, a comprehensive, but structured overview of the state of the
art in the field was composed. The existing academic knowledge about process
model quality was carefully integrated and structured into the Comprehensive
Process Model Quality Framework (CPMQF). The framework summarizes 39 quality
dimensions, 21 quality metrics, 28 quality (sub)drivers, 44 (sub)driver
metrics, 64 realization initiatives and 15 concrete process model purposes
related to 4 types of organizational benefits, as well as the relations between
all of these. This overview is thus considered to form a valuable instrument
for both researchers and practitioners that are concerned about process model
quality. The framework is the first to address the concept of process model
quality in such a comprehensive way.