Title: Online Service with Delay,
Abstract: In this paper, we introduce the online service with delay problem. In this
problem, there are $n$ points in a metric space that issue service requests
over time, and a server that serves these requests. The goal is to minimize the
sum of distance traveled by the server and the total delay in serving the
requests. This problem models the fundamental tradeoff between batching
requests to improve locality and reducing delay to improve response time, that
has many applications in operations management, operating systems, logistics,
supply chain management, and scheduling.
Our main result is to show a poly-logarithmic competitive ratio for the
online service with delay problem. This result is obtained by an algorithm that
we call the preemptive service algorithm. The salient feature of this algorithm
is a process called preemptive service, which uses a novel combination of
(recursive) time forwarding and spatial exploration on a metric space. We hope
this technique will be useful for related problems such as reordering buffer
management, online TSP, vehicle routing, etc. We also generalize our results to
$k > 1$ servers.