Title: User Interface (UI) Design Issues for the Multilingual Users: A Case Study,
Abstract: A multitude of web and desktop applications are now widely available in
diverse human languages. This paper explores the design issues that are
specifically relevant for multilingual users. It reports on the continued
studies of Information System (IS) issues and users' behaviour across
cross-cultural and transnational boundaries. Taking the BBC website as a model
that is internationally recognised, usability tests were conducted to compare
different versions of the website. The dependant variables derived from the
questionnaire were analysed (via descriptive statistics) to elucidate the
multilingual UI design issues. Using Principal Component Analysis (PCA), five
de-correlated variables were identified which were then used for hypotheses
tests. A modified version of Herzberg's Hygiene-motivational Theory about the
Workplace was applied to assess the components used in the website. Overall, it
was concluded that the English versions of the website gave superior usability
results and this implies the need for deeper study of the problems in usability
of the translated versions.