From Dream to Reality: How Paul Phillips Built His Thriving Hair Salon | The Hustle Behind Success
Your Mind Your Business
[{'start': '0.080', 'end': '4.720', 'text': "I've never really had a fall back. So, I"}, {'start': '2.800', 'end': '6.799', 'text': 'have got to make it work. Like my role'}, {'start': '4.720', 'end': '8.960', 'text': "within my family, I'm a lot of my"}, {'start': '6.799', 'end': '11.120', 'text': "family's go-to person. Sometimes I wish"}, {'start': '8.960', 'end': '14.639', 'text': "I had my my guy, but that's never been"}, {'start': '11.120', 'end': '14.639', 'text': 'the case. So, I have to make it'}, {'start': '14.839', 'end': '19.119', 'text': 'happen. Welcome to Your Mind Your'}, {'start': '17.279', 'end': '21.520', 'text': 'Business, the podcast that dives into'}, {'start': '19.119', 'end': '23.439', 'text': "the real grit of entrepreneurship. I'm"}, {'start': '21.520', 'end': '26.080', 'text': 'your host, Karina Mloud, entrepreneur'}, {'start': '23.439', 'end': '28.480', 'text': 'and fitness fanatic. And today we have a'}, {'start': '26.080', 'end': '30.640', 'text': 'special guest, Paul Phillips from Chop.'}, {'start': '28.480', 'end': '33.280', 'text': 'Welcome, Paul. Hello. That was a great'}, {'start': '30.640', 'end': '36.800', 'text': "intro. Thank you. It's uh obviously been"}, {'start': '33.280', 'end': '39.680', 'text': 'quite rehearsed as well, but today, so'}, {'start': '36.800', 'end': '41.520', 'text': "I'm excited to talk to you because I"}, {'start': '39.680', 'end': '44.640', 'text': "kind of know you from where you're at"}, {'start': '41.520', 'end': '46.800', 'text': 'now. Yeah. As in, I see you as somebody'}, {'start': '44.640', 'end': '49.440', 'text': 'that has a very successful hair salon in'}, {'start': '46.800', 'end': '52.000', 'text': 'in Southoun. But I guess before we start'}, {'start': '49.440', 'end': '53.600', 'text': "going on about your your journey, I'll"}, {'start': '52.000', 'end': '55.120', 'text': 'let you have that opportunity to share'}, {'start': '53.600', 'end': '56.879', 'text': 'with the audience a bit about who Paul'}, {'start': '55.120', 'end': '59.760', 'text': "Phillips is now. And then I'm going to"}, {'start': '56.879', 'end': '62.719', 'text': 'hit rewind. Okay. So, I mean, right now'}, {'start': '59.760', 'end': '64.960', 'text': 'in 2025, I am a business owner. I have a'}, {'start': '62.719', 'end': '68.000', 'text': 'hair salon. I have some other businesses'}, {'start': '64.960', 'end': '69.520', 'text': 'that run alongside my hair salon. Um, a'}, {'start': '68.000', 'end': '70.880', 'text': 'year and a half ago, I launched Chop'}, {'start': '69.520', 'end': '73.040', 'text': 'Hair Care. So, I have a product range'}, {'start': '70.880', 'end': '74.320', 'text': 'that runs alongside the business. And I'}, {'start': '73.040', 'end': '77.119', 'text': 'also have a couple of investment'}, {'start': '74.320', 'end': '80.320', 'text': 'properties that I kind of um am looking'}, {'start': '77.119', 'end': '82.560', 'text': 'to grow as well. So, but my main focus'}, {'start': '80.320', 'end': '84.960', 'text': 'and my passion, my baby is my hair'}, {'start': '82.560', 'end': '87.040', 'text': "salon. And it's quite an interesting"}, {'start': '84.960', 'end': '88.159', 'text': "time because we're at a real crossroads"}, {'start': '87.040', 'end': '90.240', 'text': "at the moment where we've kind of"}, {'start': '88.159', 'end': '92.960', 'text': "organically grown to a point where we're"}, {'start': '90.240', 'end': '95.520', 'text': 'at full capacity. Um, one of my passions'}, {'start': '92.960', 'end': '97.680', 'text': 'is nurturing young talent into future'}, {'start': '95.520', 'end': '100.479', 'text': 'talent and stylists that are going to'}, {'start': '97.680', 'end': '103.920', 'text': "grow and develop within CHOP. And we're"}, {'start': '100.479', 'end': '106.960', 'text': 'kind of in a beautiful building that'}, {'start': '103.920', 'end': '110.240', 'text': "ideally we need more space. Um, so we're"}, {'start': '106.960', 'end': '112.560', 'text': "kind of I say we a lot but I'm at a"}, {'start': '110.240', 'end': '115.280', 'text': "place where I'm looking to expand and"}, {'start': '112.560', 'end': '118.320', 'text': "look at a second site and it's just yeah"}, {'start': '115.280', 'end': '120.479', 'text': 'quite interesting times like going into'}, {'start': '118.320', 'end': '123.600', 'text': "territory that I'm unfamiliar with and"}, {'start': '120.479', 'end': '127.920', 'text': 'you know I started chop when I was 24.'}, {'start': '123.600', 'end': '128.879', 'text': "I'm 38 now and uh there's been I'm sure"}, {'start': '127.920', 'end': '131.200', 'text': "we're going to get into it and talk"}, {'start': '128.879', 'end': '133.280', 'text': "about it, but there's been so much"}, {'start': '131.200', 'end': '134.879', 'text': 'learning on the job and so many'}, {'start': '133.280', 'end': '137.599', 'text': 'incredible things that have happened,'}, {'start': '134.879', 'end': '139.680', 'text': 'various chapters. And if I stay as I am'}, {'start': '137.599', 'end': '141.680', 'text': "forever more, I'm 38. I feel like I've"}, {'start': '139.680', 'end': '143.280', 'text': "got so much more to give and I don't"}, {'start': '141.680', 'end': '145.440', 'text': 'ever want to look back and be like, "Oh,'}, {'start': '143.280', 'end': '148.879', 'text': "what if I wish I had have um that's not"}, {'start': '145.440', 'end': '152.800', 'text': 'me." So, yeah, interesting times. Um but'}, {'start': '148.879', 'end': '154.480', 'text': 'Chop is um when I first set out I had a'}, {'start': '152.800', 'end': '156.959', 'text': 'mission statement and I feel like when I'}, {'start': '154.480', 'end': '159.280', 'text': 'look around the salon today um'}, {'start': '156.959', 'end': '162.080', 'text': 'everything that I wanted to achieve we'}, {'start': '159.280', 'end': '164.480', 'text': 'are currently achieving and that was to'}, {'start': '162.080', 'end': '167.440', 'text': 'achieve London standard hairdressing at'}, {'start': '164.480', 'end': '170.000', 'text': 'an affordable price in Essics in an'}, {'start': '167.440', 'end': '173.519', 'text': 'environment that was non-intimidating'}, {'start': '170.000', 'end': '176.800', 'text': 'and welcoming to everyone and very'}, {'start': '173.519', 'end': '178.640', 'text': 'diverse. Um, so sustainability and being'}, {'start': '176.800', 'end': '180.959', 'text': 'diverse were key factors that I wanted'}, {'start': '178.640', 'end': '183.280', 'text': 'to implement early doors and I just feel'}, {'start': '180.959', 'end': '184.959', 'text': 'like um I look around the salon day'}, {'start': '183.280', 'end': '186.720', 'text': 'today and all of those boxes are being'}, {'start': '184.959', 'end': '188.720', 'text': 'ticked. So yeah, it makes me feel good.'}, {'start': '186.720', 'end': '192.000', 'text': "That's amazing. And congratulations"}, {'start': '188.720', 'end': '193.840', 'text': "because that isn't always the case. You"}, {'start': '192.000', 'end': '195.680', 'text': "know, it's not so easy which hence we're"}, {'start': '193.840', 'end': '198.080', 'text': 'going to sort of go into into those'}, {'start': '195.680', 'end': '200.159', 'text': "those moments where I guess you've gone"}, {'start': '198.080', 'end': '201.920', 'text': 'through those highs but also those lows.'}, {'start': '200.159', 'end': '204.480', 'text': "But the fact that you've had your"}, {'start': '201.920', 'end': '206.200', 'text': 'mission and able to sit back and go, do'}, {'start': '204.480', 'end': '209.280', 'text': "you know what? I'm able to tick those"}, {'start': '206.200', 'end': '211.519', 'text': "boxes and now what's next? I think it's"}, {'start': '209.280', 'end': '213.920', 'text': 'like a great accomplishment, but also'}, {'start': '211.519', 'end': '216.239', 'text': 'really an exciting place to be. Yeah,'}, {'start': '213.920', 'end': '218.080', 'text': "for sure. I feel like there's I don't"}, {'start': '216.239', 'end': '220.400', 'text': 'maybe I put this pressure on myself, but'}, {'start': '218.080', 'end': '223.519', 'text': "at the moment I feel like I it's my duty"}, {'start': '220.400', 'end': '225.440', 'text': 'and I have to deliver for my team. Um, I'}, {'start': '223.519', 'end': '227.840', 'text': "want to test myself as well, but I've"}, {'start': '225.440', 'end': '230.400', 'text': 'got people who work for me that are in'}, {'start': '227.840', 'end': '232.159', 'text': "my mind think they're looking at me as"}, {'start': '230.400', 'end': '234.159', 'text': 'as if to say, "What is the next step?"'}, {'start': '232.159', 'end': '237.519', 'text': 'You know, where can we develop and grow'}, {'start': '234.159', 'end': '239.040', 'text': 'with you? And um, I now kind of when we'}, {'start': '237.519', 'end': '241.280', 'text': 'were talking before we started filming'}, {'start': '239.040', 'end': '242.799', 'text': 'that, you know, late at night, we have'}, {'start': '241.280', 'end': '244.319', 'text': "ideas and our mind's popping and we're"}, {'start': '242.799', 'end': '246.080', 'text': 'trying to get to sleep, but at the'}, {'start': '244.319', 'end': '248.159', 'text': 'moment, my mind is popping because of'}, {'start': '246.080', 'end': '249.840', 'text': "all those reasons. And it's like, I want"}, {'start': '248.159', 'end': '252.159', 'text': 'to deliver for my team. I want to open'}, {'start': '249.840', 'end': '254.959', 'text': 'up doors and opportunities. I want'}, {'start': '252.159', 'end': '256.400', 'text': 'people to stick around long term and'}, {'start': '254.959', 'end': '258.720', 'text': "that's only going to happen if they feel"}, {'start': '256.400', 'end': '261.199', 'text': "like they're part of something exciting."}, {'start': '258.720', 'end': '263.199', 'text': "So, I'm just like I'm a big believer in"}, {'start': '261.199', 'end': '264.720', 'text': 'when the timing is right, opportunities'}, {'start': '263.199', 'end': '266.960', 'text': "present themselves and it's then down to"}, {'start': '264.720', 'end': '269.600', 'text': 'you as to whether or not you act on it.'}, {'start': '266.960', 'end': '271.680', 'text': "Um, and at the moment I think I'm not"}, {'start': '269.600', 'end': '273.520', 'text': 'quite ready yet and that therefore the'}, {'start': '271.680', 'end': '276.160', 'text': "opportunity isn't presenting itself. But"}, {'start': '273.520', 'end': '278.080', 'text': 'it does not stop me from looking day in'}, {'start': '276.160', 'end': '279.440', 'text': 'day out at the moment at at the moment I'}, {'start': '278.080', 'end': '281.600', 'text': "feel like there's a lot of process of"}, {'start': '279.440', 'end': '283.600', 'text': 'elimination going on. So ideas that I'}, {'start': '281.600', 'end': '287.280', 'text': "might have had, I'm exploring and"}, {'start': '283.600', 'end': '289.919', 'text': 'finding out that a property might be um'}, {'start': '287.280', 'end': '292.639', 'text': 'you know have a a landlord in place and'}, {'start': '289.919', 'end': '294.560', 'text': 'you know they own a monopoly of kind of'}, {'start': '292.639', 'end': '296.240', 'text': "shops in that area and then you're"}, {'start': '294.560', 'end': '297.919', 'text': 'governed to and dictated to by like a'}, {'start': '296.240', 'end': '301.040', 'text': 'landlord that could increase rent at any'}, {'start': '297.919', 'end': '302.800', 'text': "point. Um the property that I'm in at"}, {'start': '301.040', 'end': '305.919', 'text': 'the moment is a really lovely situation.'}, {'start': '302.800', 'end': '307.919', 'text': 'Um been there proud to say 13 years and'}, {'start': '305.919', 'end': '310.160', 'text': "it's owned by a charity so it's a"}, {'start': '307.919', 'end': '312.240', 'text': 'nonprofit making organization. So the'}, {'start': '310.160', 'end': '315.680', 'text': 'money I pay in rent goes to the homeless'}, {'start': '312.240', 'end': '318.400', 'text': 'and to some really good causes and um'}, {'start': '315.680', 'end': '319.759', 'text': "it's yeah it's just a nice setup. So I'm"}, {'start': '318.400', 'end': '321.280', 'text': 'not in a position where I have got like'}, {'start': '319.759', 'end': '323.039', 'text': 'a greedy landlord wanting to sort of'}, {'start': '321.280', 'end': '326.400', 'text': 'hike my rent up this that and the other.'}, {'start': '323.039', 'end': '330.479', 'text': "Um, so my next move ideally there's"}, {'start': '326.400', 'end': '332.840', 'text': 'certain USPs that Chop has and I kind of'}, {'start': '330.479', 'end': '335.280', 'text': "it's not I think even our audience, our"}, {'start': '332.840', 'end': '337.120', 'text': 'clients, I want them to when they see'}, {'start': '335.280', 'end': '339.520', 'text': 'the next chapter unfold, I want them to'}, {'start': '337.120', 'end': '342.160', 'text': "be like, of course that's what shops up"}, {'start': '339.520', 'end': '343.600', 'text': 'to. Um, not just like any old, oh,'}, {'start': '342.160', 'end': '345.919', 'text': "there's an empty shop, let's just take"}, {'start': '343.600', 'end': '347.919', 'text': "over that. It's got there's I've got a"}, {'start': '345.919', 'end': '350.560', 'text': 'formula that works very well and I want'}, {'start': '347.919', 'end': '352.320', 'text': "to there's certain things that allow"}, {'start': '350.560', 'end': '354.479', 'text': 'that formula to work well and I need to'}, {'start': '352.320', 'end': '357.680', 'text': 'find that in another place, you know.'}, {'start': '354.479', 'end': '359.919', 'text': "Yeah. Yeah, definitely. And um I'm"}, {'start': '357.680', 'end': '362.320', 'text': "guessing though I'm keen to sort of dive"}, {'start': '359.919', 'end': '365.280', 'text': "into that a little bit more, but I'm I'm"}, {'start': '362.320', 'end': '366.880', 'text': "I'd like to go a few steps back, right?"}, {'start': '365.280', 'end': '368.400', 'text': "because you've ticked the boxes and"}, {'start': '366.880', 'end': '370.960', 'text': "you're feeling like you're ready to make"}, {'start': '368.400', 'end': '373.039', 'text': "that move, but the move isn't, as you"}, {'start': '370.960', 'end': '375.440', 'text': "say, the opportunity hasn't yet come,"}, {'start': '373.039', 'end': '377.280', 'text': 'which I I love the fact that, you know,'}, {'start': '375.440', 'end': '380.160', 'text': "you're almost preparing yourself for"}, {'start': '377.280', 'end': '382.720', 'text': 'when it when it does. You go to the'}, {'start': '380.160', 'end': '383.919', 'text': "start, you're 24. Yeah. Did you ever"}, {'start': '382.720', 'end': '386.880', 'text': 'think that you were going to set up your'}, {'start': '383.919', 'end': '389.280', 'text': 'own business and be where you are now? I'}, {'start': '386.880', 'end': '392.080', 'text': 'mean, geez, 24, when I think back, I was'}, {'start': '389.280', 'end': '394.160', 'text': 'clueless to be fair. Um, but I always'}, {'start': '392.080', 'end': '396.240', 'text': 'had the vision. So, I kind of I never'}, {'start': '394.160', 'end': '399.759', 'text': "for one minute didn't think I would be"}, {'start': '396.240', 'end': '401.039', 'text': "where I am now. Um, but I didn't at that"}, {'start': '399.759', 'end': '402.440', 'text': 'time have a clue how I was going to get'}, {'start': '401.039', 'end': '405.360', 'text': 'there.'}, {'start': '402.440', 'end': '407.039', 'text': 'And yeah, I mean like when depending how'}, {'start': '405.360', 'end': '408.560', 'text': 'far you want to go back, but I mean when'}, {'start': '407.039', 'end': '410.319', 'text': 'I actually think back to like when I was'}, {'start': '408.560', 'end': '411.880', 'text': "at school and there's certain things I"}, {'start': '410.319', 'end': '414.479', 'text': 'used to get up to at school'}, {'start': '411.880', 'end': '417.120', 'text': "to make ends meet, you know, I've never"}, {'start': '414.479', 'end': '419.199', 'text': 'really had a fall back. So, I have got'}, {'start': '417.120', 'end': '422.160', 'text': 'to make it work. like my role within my'}, {'start': '419.199', 'end': '424.880', 'text': "family. I'm my a lot of my family's"}, {'start': '422.160', 'end': '427.919', 'text': 'go-to person. Um sometimes I wish I had'}, {'start': '424.880', 'end': '430.639', 'text': "my my guy. Um but that's never been the"}, {'start': '427.919', 'end': '434.080', 'text': 'case. So I have to make it happen. And'}, {'start': '430.639', 'end': '435.280', 'text': "I've always had this ability to I like,"}, {'start': '434.080', 'end': '436.560', 'text': 'you know, like you mentioned, you love'}, {'start': '435.280', 'end': '439.039', 'text': "your fitness. I've always loved my"}, {'start': '436.560', 'end': '441.919', 'text': "fitness. I like sports. I've got an eye"}, {'start': '439.039', 'end': '443.360', 'text': 'for quality. I love classic cars. And'}, {'start': '441.919', 'end': '446.720', 'text': "I've always sort of seemed to have had"}, {'start': '443.360', 'end': '448.039', 'text': 'this ability to research, purchase,'}, {'start': '446.720', 'end': '450.240', 'text': 'restore'}, {'start': '448.039', 'end': '452.560', 'text': 'sell, make some money off the back of'}, {'start': '450.240', 'end': '454.479', 'text': 'that. And I used to do it at school. I'}, {'start': '452.560', 'end': '457.280', 'text': 'used to do it, you know, build trials'}, {'start': '454.479', 'end': '458.720', 'text': 'bikes um out of parts and then turn them'}, {'start': '457.280', 'end': '460.800', 'text': 'into something that looked nice that'}, {'start': '458.720', 'end': '463.599', 'text': 'some people thought, I want to buy that.'}, {'start': '460.800', 'end': '465.360', 'text': 'And then um and then I sort of one of my'}, {'start': '463.599', 'end': '467.440', 'text': 'first cars was a Volkswagen Beetle.'}, {'start': '465.360', 'end': '468.880', 'text': 'Bought it for 250 quid. You could'}, {'start': '467.440', 'end': '470.319', 'text': 'literally see the road as you were'}, {'start': '468.880', 'end': '472.880', 'text': 'driving along. It was holes in it and'}, {'start': '470.319', 'end': '475.120', 'text': 'all sorts. And I think I sold that for'}, {'start': '472.880', 'end': '477.280', 'text': '£700. And then that allowed me to get my'}, {'start': '475.120', 'end': '479.520', 'text': 'I had five Beatles that then led me on'}, {'start': '477.280', 'end': '481.759', 'text': 'to get my camper van. Um, which I'}, {'start': '479.520', 'end': '485.039', 'text': 'imported from the States back when like'}, {'start': '481.759', 'end': '486.400', 'text': 'it was like $25 to the pound. Um, and'}, {'start': '485.039', 'end': '489.280', 'text': "that's still the camper van I have"}, {'start': '486.400', 'end': '491.919', 'text': 'today, like 15 years later. And I just'}, {'start': '489.280', 'end': '494.199', 'text': "kind of because I feel like I've had to"}, {'start': '491.919', 'end': '497.199', 'text': "hustle. I've had to make it"}, {'start': '494.199', 'end': '500.000', 'text': "happen. Um, I have to I'm I'm a risk"}, {'start': '497.199', 'end': '501.840', 'text': 'taker, but I feel like there is a bit'}, {'start': '500.000', 'end': '503.759', 'text': "it's a bit calculated, you know. I don't"}, {'start': '501.840', 'end': '504.960', 'text': "I'm not I try and I mean don't get me"}, {'start': '503.759', 'end': '507.039', 'text': "wrong this isn't always the case but I"}, {'start': '504.960', 'end': '509.599', 'text': 'try not to be like super impulsive and'}, {'start': '507.039', 'end': '511.680', 'text': 'just not worry about the aftermath'}, {'start': '509.599', 'end': '512.959', 'text': "because I've never been in a position"}, {'start': '511.680', 'end': '515.760', 'text': "where I don't have to worry about the"}, {'start': '512.959', 'end': '518.080', 'text': 'aftermath, you know? So yeah, I mean'}, {'start': '515.760', 'end': '519.919', 'text': 'does that sort of like um give you any'}, {'start': '518.080', 'end': '521.919', 'text': 'information that you asked us there?'}, {'start': '519.919', 'end': '523.480', 'text': "Yeah. No, definitely. So you've"}, {'start': '521.919', 'end': '525.920', 'text': 'obviously got that kind of'}, {'start': '523.480', 'end': '527.760', 'text': 'entrepreneurial spirit with inside you'}, {'start': '525.920', 'end': '529.600', 'text': "that you're always sort of looking at"}, {'start': '527.760', 'end': '531.920', 'text': 'opportunities and what you can do next'}, {'start': '529.600', 'end': '533.760', 'text': "and so forth. So, you know, you've"}, {'start': '531.920', 'end': '535.040', 'text': "you've got that in you and and I guess"}, {'start': '533.760', 'end': '538.560', 'text': "you've got a little bit of fire in your"}, {'start': '535.040', 'end': '541.440', 'text': 'belly there. So, what made you then go'}, {'start': '538.560', 'end': '543.120', 'text': 'were you um a hairdresser before? What'}, {'start': '541.440', 'end': '546.000', 'text': 'made you then go into the hair salon'}, {'start': '543.120', 'end': '547.920', 'text': 'business? Okay. So when I think it was'}, {'start': '546.000', 'end': '550.640', 'text': 'all always written in the stars because'}, {'start': '547.920', 'end': '554.000', 'text': 'when I was at school um I think from'}, {'start': '550.640', 'end': '556.399', 'text': 'like maybe year nine onwards I remember'}, {'start': '554.000', 'end': '557.680', 'text': "like once a month on a Wednesday I don't"}, {'start': '556.399', 'end': '558.800', 'text': 'know why I remember it being a Wednesday'}, {'start': '557.680', 'end': '560.800', 'text': 'but it always seemed to be a Wednesday.'}, {'start': '558.800', 'end': '563.040', 'text': "I'd have like some mates come over. My"}, {'start': '560.800', 'end': '565.360', 'text': 'mom had a set of clippers. My mom would'}, {'start': '563.040', 'end': '567.600', 'text': 'always cut my hair and I was you know'}, {'start': '565.360', 'end': '569.360', 'text': 'quite into the way I looked back then as'}, {'start': '567.600', 'end': '571.279', 'text': 'I still try to be now but it sort of'}, {'start': '569.360', 'end': '573.600', 'text': 'feels less important as you get older.'}, {'start': '571.279', 'end': '575.279', 'text': "Um, but it's it is important. But I just"}, {'start': '573.600', 'end': '577.600', 'text': 'kind of really cared about like how my'}, {'start': '575.279', 'end': '579.760', 'text': 'hair was back then. So I almost had mom'}, {'start': '577.600', 'end': '581.360', 'text': 'who was not a hairdresser. Um, single'}, {'start': '579.760', 'end': '583.600', 'text': 'parent working in the city her whole'}, {'start': '581.360', 'end': '585.600', 'text': "life. Um, come home and I'd be like,"}, {'start': '583.600', 'end': '587.200', 'text': '"Mom, need a fresh haircut." And I\'d'}, {'start': '585.600', 'end': '589.440', 'text': 'sort of get pictures up and be like, "I'}, {'start': '587.200', 'end': '591.959', 'text': 'need it to look like this." And I had'}, {'start': '589.440', 'end': '594.320', 'text': "just liked I've always loved having my"}, {'start': '591.959', 'end': '598.000', 'text': 'haircut. And even when I got my first'}, {'start': '594.320', 'end': '600.640', 'text': 'job, um, my money was spent on going out'}, {'start': '598.000', 'end': '603.200', 'text': 'and having a nice haircut. I think back'}, {'start': '600.640', 'end': '605.440', 'text': 'when I was like 16, I was probably'}, {'start': '603.200', 'end': '606.800', 'text': 'spending like £35 on a haircut for'}, {'start': '605.440', 'end': '609.920', 'text': 'myself back then. And that was a lot of'}, {'start': '606.800', 'end': '611.760', 'text': 'money for a haircut back then. And um so'}, {'start': '609.920', 'end': '613.760', 'text': 'my mom had a set of clippers. I would'}, {'start': '611.760', 'end': '615.600', 'text': "always cut my friends hair. I'd be doing"}, {'start': '613.760', 'end': '617.360', 'text': 'awful things like putting like lightning'}, {'start': '615.600', 'end': '621.279', 'text': 'bolts through their hair and things like'}, {'start': '617.360', 'end': '623.600', 'text': 'that. Um and anyway, so I I was at'}, {'start': '621.279', 'end': '625.760', 'text': 'school, enjoyed being creative, and to'}, {'start': '623.600', 'end': '627.720', 'text': 'be fair, anything. I love pottery. Um'}, {'start': '625.760', 'end': '631.440', 'text': 'ceramics was my favorite subject at'}, {'start': '627.720', 'end': '633.680', 'text': "school. And I've always felt that sort"}, {'start': '631.440', 'end': '636.079', 'text': 'of like, okay, you get something and it'}, {'start': '633.680', 'end': '637.680', 'text': "looks like that. There's a process, your"}, {'start': '636.079', 'end': '639.440', 'text': 'hands have been part of the process. It'}, {'start': '637.680', 'end': '641.839', 'text': 'ends up looking like that, hopefully'}, {'start': '639.440', 'end': '644.480', 'text': "better. And I've just enjoy so when it"}, {'start': '641.839', 'end': '646.000', 'text': 'comes to like working with wood or in'}, {'start': '644.480', 'end': '647.600', 'text': 'the garden, like landscaping, things'}, {'start': '646.000', 'end': '650.320', 'text': 'like that. I had quite a few jobs'}, {'start': '647.600', 'end': '652.160', 'text': 'laboring and they would be quite manual'}, {'start': '650.320', 'end': '654.560', 'text': 'and I just enjoyed getting stuck in to'}, {'start': '652.160', 'end': '656.240', 'text': 'be fair. Anyway, so I went to school,'}, {'start': '654.560', 'end': '658.240', 'text': 'went to college and studied sports'}, {'start': '656.240', 'end': '660.720', 'text': 'science and I was learning about anatomy'}, {'start': '658.240', 'end': '662.000', 'text': 'and physiology, nutrition, massage,'}, {'start': '660.720', 'end': '663.440', 'text': 'thinking that because I love playing'}, {'start': '662.000', 'end': '665.920', 'text': 'football that that was the direction I'}, {'start': '663.440', 'end': '668.399', 'text': 'wanted to go into. Really, it was just a'}, {'start': '665.920', 'end': '670.079', 'text': 'big social and I I did enjoy learning'}, {'start': '668.399', 'end': '671.640', 'text': 'about nutrition. I feel like some some'}, {'start': '670.079', 'end': '675.120', 'text': 'of the things I learned still benefit me'}, {'start': '671.640', 'end': '676.560', 'text': 'today. Um, but I left college, I worked'}, {'start': '675.120', 'end': '678.560', 'text': 'at David Lloyds as a lifeguard'}, {'start': '676.560', 'end': '680.640', 'text': 'instructor, uh, sorry, a lifeguard and a'}, {'start': '678.560', 'end': '682.480', 'text': 'fitness instructor. And I just found'}, {'start': '680.640', 'end': '684.079', 'text': 'myself in the office like sketching,'}, {'start': '682.480', 'end': '685.680', 'text': 'drawing, and just really not being'}, {'start': '684.079', 'end': '689.200', 'text': 'focused on the job I was meant to be'}, {'start': '685.680', 'end': '690.720', 'text': "doing. And I knew it wasn't for whatever"}, {'start': '689.200', 'end': '692.959', 'text': 'reason the industry that I wanted to go'}, {'start': '690.720', 'end': '694.720', 'text': 'into. And I was a bit sort of lost for a'}, {'start': '692.959', 'end': '697.440', 'text': "while. I didn't go to uni. I never"}, {'start': '694.720', 'end': '700.240', 'text': 'really had, as I said, my guy or my mom,'}, {'start': '697.440', 'end': '703.440', 'text': 'bless her, worked her nuts off um in'}, {'start': '700.240', 'end': '705.360', 'text': 'London like as a secretary. Um she'}, {'start': '703.440', 'end': '707.040', 'text': 'always has done, still does to this day.'}, {'start': '705.360', 'end': '709.920', 'text': 'So we had child minders and things like'}, {'start': '707.040', 'end': '711.519', 'text': 'that. So, I never had anybody to give me'}, {'start': '709.920', 'end': '713.040', 'text': 'any career advice or anything like that.'}, {'start': '711.519', 'end': '716.000', 'text': "It was really I've kind of figured a lot"}, {'start': '713.040', 'end': '719.279', 'text': "out for myself and I'm the oldest out of"}, {'start': '716.000', 'end': '722.399', 'text': "three and my mom relies on me. I'm sort"}, {'start': '719.279', 'end': '724.000', 'text': 'of like her go-to. So, yeah. I mean,'}, {'start': '722.399', 'end': '725.440', 'text': 'sometimes I think to myself, you know,'}, {'start': '724.000', 'end': '727.279', 'text': 'would it have been good if I went to'}, {'start': '725.440', 'end': '729.519', 'text': "uni? But I wouldn't be where I am today."}, {'start': '727.279', 'end': '732.079', 'text': "I wouldn't have my wife, my children, a"}, {'start': '729.519', 'end': '734.399', 'text': 'job that I love. So, no regrets at all.'}, {'start': '732.079', 'end': '738.399', 'text': 'It all makes you who you are, right? But'}, {'start': '734.399', 'end': '741.360', 'text': 'um so after college I just was laboring'}, {'start': '738.399', 'end': '742.560', 'text': 'doing odd jobs here and there and then a'}, {'start': '741.360', 'end': '745.200', 'text': 'friend of mine who was a fitness'}, {'start': '742.560', 'end': '748.959', 'text': 'instructor at Virgin Active Gym we went'}, {'start': '745.200', 'end': '750.560', 'text': 'out into Leon Se for a few drinks. We'}, {'start': '748.959', 'end': '752.240', 'text': 'was actually talking about kind of'}, {'start': '750.560', 'end': '753.680', 'text': 'careers and what the next steps were'}, {'start': '752.240', 'end': '756.160', 'text': 'going to be. And then there was a guy'}, {'start': '753.680', 'end': '758.720', 'text': 'who he knew from the gym who was the'}, {'start': '756.160', 'end': '760.959', 'text': 'manager of a hair salon in Leyon Sea'}, {'start': '758.720', 'end': '762.240', 'text': 'which at the time was the place to be.'}, {'start': '760.959', 'end': '764.480', 'text': 'you know, one of the guys who worked'}, {'start': '762.240', 'end': '766.399', 'text': "there had cut David Beckham's hair."}, {'start': '764.480', 'end': '770.320', 'text': "There's a lot of musicians. It was like"}, {'start': '766.399', 'end': '771.600', 'text': 'a big salon and very vibrant and buzzy.'}, {'start': '770.320', 'end': '773.279', 'text': 'I got chatting to him and I was like,'}, {'start': '771.600', 'end': '775.760', 'text': "I've always liked the idea of being a"}, {'start': '773.279', 'end': '778.240', 'text': "hairdresser, but I've never known how to"}, {'start': '775.760', 'end': '779.519', 'text': 'go about getting involved in it. And,'}, {'start': '778.240', 'end': '781.519', 'text': 'you know, there was a bit of a stigma'}, {'start': '779.519', 'end': '784.560', 'text': 'attached to sort of like a guy being a'}, {'start': '781.519', 'end': '786.639', 'text': 'hairdresser and, you know, silly, you'}, {'start': '784.560', 'end': '790.320', 'text': 'know, the most incredible industry to be'}, {'start': '786.639', 'end': '791.920', 'text': 'a part of. But I um I spoke to him and'}, {'start': '790.320', 'end': '793.600', 'text': 'he reassured me and made me feel really'}, {'start': '791.920', 'end': '796.240', 'text': 'confident that like it was a great'}, {'start': '793.600', 'end': '798.920', 'text': 'industry to go into and it was quite'}, {'start': '796.240', 'end': '801.760', 'text': 'niche, you know, like um guys going into'}, {'start': '798.920', 'end': '806.000', 'text': 'hairdressing. Um he really sold it to'}, {'start': '801.760', 'end': '807.920', 'text': 'me. So I went for a day trial and rocked'}, {'start': '806.000', 'end': '809.839', 'text': 'up wearing completely like inappropriate'}, {'start': '807.920', 'end': '812.079', 'text': 'clothing. I was like super smart and it'}, {'start': '809.839', 'end': '813.600', 'text': 'was a really creative environment.'}, {'start': '812.079', 'end': '816.240', 'text': "didn't have a clue what I was letting"}, {'start': '813.600', 'end': '818.560', 'text': 'myself in for and I just had the I got'}, {'start': '816.240', 'end': '822.200', 'text': 'absolutely ripped um you know all day'}, {'start': '818.560', 'end': '824.480', 'text': 'long but it felt like a team and great'}, {'start': '822.200', 'end': '826.480', 'text': 'music people being creative with their'}, {'start': '824.480', 'end': '829.120', 'text': 'hands and yeah so it just that was it'}, {'start': '826.480', 'end': '830.800', 'text': 'day one I was I was sold and but going'}, {'start': '829.120', 'end': '834.000', 'text': "back to when I used to cut people's hair"}, {'start': '830.800', 'end': '835.639', 'text': 'back in the day completely clueless on'}, {'start': '834.000', 'end': '837.760', 'text': 'what I was meant to be doing'}, {'start': '835.639', 'end': '839.279', 'text': 'technique-wise I sometimes look back to'}, {'start': '837.760', 'end': '841.680', 'text': 'that and think it was always meant to be'}, {'start': '839.279', 'end': '843.680', 'text': 'you know yeah definitely'}, {'start': '841.680', 'end': '845.440', 'text': "which is and that's something I would"}, {'start': '843.680', 'end': '847.279', 'text': 'not have guessed like that you were in'}, {'start': '845.440', 'end': '849.519', 'text': 'sport science the the fitness'}, {'start': '847.279', 'end': '851.680', 'text': 'instructing bit and then moving over to'}, {'start': '849.519', 'end': '853.360', 'text': 'becoming a hairdresser. So were you then'}, {'start': '851.680', 'end': '854.959', 'text': "you're working for that salon and then"}, {'start': '853.360', 'end': '857.360', 'text': "it came to a point that you're like"}, {'start': '854.959', 'end': '860.560', 'text': 'right I want to run my own business now.'}, {'start': '857.360', 'end': '861.920', 'text': 'Yeah. So obviously that was my um intro'}, {'start': '860.560', 'end': '863.519', 'text': 'into hairdressing. I did my'}, {'start': '861.920', 'end': '865.199', 'text': 'apprenticeship. I started in the world'}, {'start': '863.519', 'end': '868.000', 'text': 'of hairdressing. I actually started'}, {'start': '865.199', 'end': '869.279', 'text': 'quite late. I was 18. A lot of people'}, {'start': '868.000', 'end': '871.519', 'text': 'started their apprenticeships when they'}, {'start': '869.279', 'end': '873.040', 'text': 'were school levers. So at 18, a lot of'}, {'start': '871.519', 'end': '876.000', 'text': 'my friends were going up to work in the'}, {'start': '873.040', 'end': '877.920', 'text': 'city immediately earning good money and'}, {'start': '876.000', 'end': '880.560', 'text': 'at the time I was earning60 pounds a'}, {'start': '877.920', 'end': '883.120', 'text': 'week. So I had my Volkswagen Beetle and'}, {'start': '880.560', 'end': '885.920', 'text': 'I delivered pizzas during the week. On a'}, {'start': '883.120', 'end': '887.760', 'text': 'Sunday I worked in a green grosser which'}, {'start': '885.920', 'end': '892.240', 'text': 'I love fruit so I was quite happy to do'}, {'start': '887.760', 'end': '894.560', 'text': 'that. Um and I just again the hustle'}, {'start': '892.240', 'end': '896.240', 'text': 'like making it happen. I wanted to go'}, {'start': '894.560', 'end': '897.839', 'text': 'out with my friends at the weekend. I'}, {'start': '896.240', 'end': '900.000', 'text': 'wanted nice clothes. Wanted to get my'}, {'start': '897.839', 'end': '902.160', 'text': 'hair done. So I needed more money than'}, {'start': '900.000', 'end': '903.680', 'text': '£60 a week. So whilst I was doing my'}, {'start': '902.160', 'end': '906.240', 'text': 'apprenticeship, I was doing a number of'}, {'start': '903.680', 'end': '907.839', 'text': 'jobs and I had it set in my mind that I'}, {'start': '906.240', 'end': '911.760', 'text': 'needed to be qualified by the time I was'}, {'start': '907.839', 'end': '913.440', 'text': '21 and that was my sole focus. And so I'}, {'start': '911.760', 'end': '915.279', 'text': 'made that happen and the journey was'}, {'start': '913.440', 'end': '917.199', 'text': 'great. I look back at my learning days'}, {'start': '915.279', 'end': '918.880', 'text': 'as like some of the fondest times in'}, {'start': '917.199', 'end': '921.120', 'text': 'hairdressing like learning a craft'}, {'start': '918.880', 'end': '922.880', 'text': "that's going to allow you to travel the"}, {'start': '921.120', 'end': '925.600', 'text': 'world and cut hair all around the world'}, {'start': '922.880', 'end': '928.959', 'text': 'and you know meet lots of interesting'}, {'start': '925.600', 'end': '930.800', 'text': 'people. And then once I got qualified,'}, {'start': '928.959', 'end': '932.880', 'text': 'some of my friends, well, my best mate'}, {'start': '930.800', 'end': '935.680', 'text': 'who now lives in California, um, and one'}, {'start': '932.880', 'end': '937.199', 'text': 'of my other best pals, Dave, we decided'}, {'start': '935.680', 'end': '939.480', 'text': 'we wanted to go traveling. So, I got a'}, {'start': '937.199', 'end': '942.240', 'text': "year's experience as a stylist under my"}, {'start': '939.480', 'end': '943.920', 'text': 'belt. Packed up my scissors and then'}, {'start': '942.240', 'end': '945.360', 'text': "saved up as much as I could so I didn't"}, {'start': '943.920', 'end': '946.560', 'text': 'have to work too much whilst I was away'}, {'start': '945.360', 'end': '948.800', 'text': 'and I could just really enjoy the'}, {'start': '946.560', 'end': '951.040', 'text': "experience. And we just didn't do your"}, {'start': '948.800', 'end': '953.440', 'text': 'typical traveling route. We had our'}, {'start': '951.040', 'end': '955.839', 'text': 'surfboards and hit up all the surf'}, {'start': '953.440', 'end': '957.360', 'text': 'spots. We looked at a global map and was'}, {'start': '955.839', 'end': '959.920', 'text': 'like where do we want to go? So when I'}, {'start': '957.360', 'end': '961.759', 'text': 'was away um one of the our friends met'}, {'start': '959.920', 'end': '964.639', 'text': 'us halfway through our trip and he was a'}, {'start': '961.759', 'end': '966.399', 'text': 'graphic designer and he had cuz in my'}, {'start': '964.639', 'end': '968.240', 'text': "apprentichip I'd entered competitions. I"}, {'start': '966.399', 'end': '970.240', 'text': 'had some good photography work of hair'}, {'start': '968.240', 'end': '972.880', 'text': "that I'd done that would make for a nice"}, {'start': '970.240', 'end': '975.040', 'text': 'poster. So he would he designed me a'}, {'start': '972.880', 'end': '977.120', 'text': 'poster. Every country I went to I got a'}, {'start': '975.040', 'end': '978.480', 'text': 'different SIM card and he just amend the'}, {'start': '977.120', 'end': '980.639', 'text': 'mobile number on the bottom of this'}, {'start': '978.480', 'end': '982.560', 'text': 'poster. So every hostel I stayed in, I'}, {'start': '980.639', 'end': '984.079', 'text': 'just pinned it to the wall. People would'}, {'start': '982.560', 'end': '985.839', 'text': 'go along and tear my mobile number off.'}, {'start': '984.079', 'end': '988.240', 'text': 'And I I reckon when I was traveling and'}, {'start': '985.839', 'end': '990.240', 'text': 'I cut hair every day, most of the time'}, {'start': '988.240', 'end': '992.480', 'text': 'on a beach, no blow dryers. It was just'}, {'start': '990.240', 'end': '995.360', 'text': 'like travelers wanting a nice haircut.'}, {'start': '992.480', 'end': '996.959', 'text': 'And it might be $5 to $10 a haircut. I'}, {'start': '995.360', 'end': '999.040', 'text': 'never really paid for accommodation cuz'}, {'start': '996.959', 'end': '1000.959', 'text': 'my hair haircut money would pay for'}, {'start': '999.040', 'end': '1003.360', 'text': 'that. And then it allowed me to sort of'}, {'start': '1000.959', 'end': '1006.880', 'text': 'travel the world just with my scissors.'}, {'start': '1003.360', 'end': '1008.160', 'text': 'And that poster um was really I see that'}, {'start': '1006.880', 'end': '1010.639', 'text': 'as the start of me having my own'}, {'start': '1008.160', 'end': '1012.720', 'text': 'business. And I was on a Greyhound bus'}, {'start': '1010.639', 'end': '1014.320', 'text': 'going down the east coast of Australia.'}, {'start': '1012.720', 'end': '1016.959', 'text': "I'd just done a ski season in New"}, {'start': '1014.320', 'end': '1019.440', 'text': 'Zealand, snowboarding for 6 months. And'}, {'start': '1016.959', 'end': '1020.959', 'text': 'like I was always thinking when I get'}, {'start': '1019.440', 'end': '1022.320', 'text': 'back, I want my own business. I want my'}, {'start': '1020.959', 'end': '1023.880', 'text': 'own salon. How am I going to make it'}, {'start': '1022.320', 'end': '1026.799', 'text': "happen? What's it going to be"}, {'start': '1023.880', 'end': '1028.480', 'text': 'called? Um all these kind of like, you'}, {'start': '1026.799', 'end': '1031.439', 'text': 'know, I said what I want it to stand'}, {'start': '1028.480', 'end': '1032.959', 'text': "for. I'd obviously worked at this salon"}, {'start': '1031.439', 'end': '1036.480', 'text': 'in Leyon Sea, which was an incredible'}, {'start': '1032.959', 'end': '1039.120', 'text': 'place to train, but it was if I was'}, {'start': '1036.480', 'end': '1041.600', 'text': "outside the salon and I'd bump into a"}, {'start': '1039.120', 'end': '1043.280', 'text': 'potential customer, often a lot of the'}, {'start': '1041.600', 'end': '1045.199', 'text': 'feedback I\'d get is, "Oh, you know, I\'ve'}, {'start': '1043.280', 'end': '1047.520', 'text': "seen that salon. I don't think I'm cool"}, {'start': '1045.199', 'end': '1049.440', 'text': 'enough to be going to that place." And I'}, {'start': '1047.520', 'end': '1053.120', 'text': "thought, geez, that's really cutting off"}, {'start': '1049.440', 'end': '1055.520', 'text': "an audience there. And you know, I I've"}, {'start': '1053.120', 'end': '1057.280', 'text': 'very quickly learned that if you you'}, {'start': '1055.520', 'end': '1059.440', 'text': "know, everybody's got their style and"}, {'start': '1057.280', 'end': '1060.559', 'text': 'what they want to achieve, but I was'}, {'start': '1059.440', 'end': '1062.400', 'text': 'always in the mindset that I want to'}, {'start': '1060.559', 'end': '1064.000', 'text': 'attract as many people as possible.'}, {'start': '1062.400', 'end': '1066.640', 'text': 'Hence the sort of wanting my salon to be'}, {'start': '1064.000', 'end': '1069.840', 'text': 'as diverse as it can possibly be. We'}, {'start': '1066.640', 'end': '1071.600', 'text': 'have elderly people, younger people, um'}, {'start': '1069.840', 'end': '1073.039', 'text': 'all the local business owners, lots of'}, {'start': '1071.600', 'end': '1074.960', 'text': 'different ethnicities, lots of different'}, {'start': '1073.039', 'end': '1078.400', 'text': 'hair textures and types. You look around'}, {'start': '1074.960', 'end': '1079.840', 'text': "the salon, it's amazing. Um, so when I"}, {'start': '1078.400', 'end': '1082.880', 'text': 'was traveling, I was thinking about all'}, {'start': '1079.840', 'end': '1084.640', 'text': "these things and um that's I was on a"}, {'start': '1082.880', 'end': '1087.120', 'text': 'Greyhound bus and looking back through'}, {'start': '1084.640', 'end': '1090.799', 'text': 'my snowboarding pictures and there was a'}, {'start': '1087.120', 'end': '1092.720', 'text': 'brand in uh Queenstown um that made'}, {'start': '1090.799', 'end': '1094.960', 'text': 'beanie hats and it was called Chop but'}, {'start': '1092.720', 'end': '1096.720', 'text': 'just with one P. And I looked back at'}, {'start': '1094.960', 'end': '1099.039', 'text': 'like a drunken photo of me out on a'}, {'start': '1096.720', 'end': '1101.360', 'text': 'night out and I had this Chop hat on and'}, {'start': '1099.039', 'end': '1103.840', 'text': 'it was just like boom. it. I was like,'}, {'start': '1101.360', 'end': '1106.320', 'text': 'that is the name of my salon when I'}, {'start': '1103.840', 'end': '1108.480', 'text': 'start it and when I get home. And very'}, {'start': '1106.320', 'end': '1110.919', 'text': 'quickly, obviously, I knew I wanted like'}, {'start': '1108.480', 'end': '1114.880', 'text': 'a short, sharp, punchy name that was'}, {'start': '1110.919', 'end': '1117.039', 'text': 'memorable. And I the word chop just with'}, {'start': '1114.880', 'end': '1118.559', 'text': "one P wasn't cutting it. And I just had"}, {'start': '1117.039', 'end': '1120.720', 'text': 'quickly come up with this idea if I'}, {'start': '1118.559', 'end': '1123.679', 'text': "throw my initials on the end. I'm Paul"}, {'start': '1120.720', 'end': '1125.360', 'text': 'Phillips PP. So the double P, not many'}, {'start': '1123.679', 'end': '1127.280', 'text': "people know that, but that I didn't want"}, {'start': '1125.360', 'end': '1129.840', 'text': 'people coming to work for me that was'}, {'start': '1127.280', 'end': '1131.679', 'text': 'under the banner of Paul Phillips hair.'}, {'start': '1129.840', 'end': '1135.760', 'text': "I don't like that if I'm honest with"}, {'start': '1131.679', 'end': '1138.400', 'text': "you. It's all about team chop. So, um,"}, {'start': '1135.760', 'end': '1140.080', 'text': 'but me being able to throw I think'}, {'start': '1138.400', 'end': '1142.400', 'text': 'aesthetically the word chop looks better'}, {'start': '1140.080', 'end': '1146.640', 'text': "with two P's anyway. Um, but that was"}, {'start': '1142.400', 'end': '1148.000', 'text': 'kind of the start of me coming home. I'}, {'start': '1146.640', 'end': '1149.200', 'text': "came back. I can't remember the year,"}, {'start': '1148.000', 'end': '1152.559', 'text': 'but it was kind of when we was going'}, {'start': '1149.200', 'end': '1154.000', 'text': 'into a recession and the salon that I'}, {'start': '1152.559', 'end': '1155.280', 'text': 'worked at were sort of messaging me'}, {'start': '1154.000', 'end': '1157.120', 'text': "saying, you know, we've got a job here"}, {'start': '1155.280', 'end': '1158.400', 'text': 'waiting for you. and you come back, we'}, {'start': '1157.120', 'end': '1160.640', 'text': "can promote the fact that you're coming"}, {'start': '1158.400', 'end': '1163.360', 'text': 'back and get all your clients back. And'}, {'start': '1160.640', 'end': '1165.919', 'text': 'I after having the most amazing year and'}, {'start': '1163.360', 'end': '1168.039', 'text': 'a bit away, I went back to this place'}, {'start': '1165.919', 'end': '1170.240', 'text': 'that I once loved to the same'}, {'start': '1168.039', 'end': '1172.640', 'text': 'environment. Nothing had really changed,'}, {'start': '1170.240', 'end': '1174.640', 'text': 'but I had changed quite a bit. And it'}, {'start': '1172.640', 'end': '1176.880', 'text': 'quite quickly made me realize this this'}, {'start': '1174.640', 'end': '1179.280', 'text': "is not I'm not enjoying this. And all my"}, {'start': '1176.880', 'end': '1180.799', 'text': 'mates were working up in the city. And I'}, {'start': '1179.280', 'end': '1182.799', 'text': "ended up cutting this guy's hair who was"}, {'start': '1180.799', 'end': '1184.400', 'text': "the owner of the salon. He wasn't a"}, {'start': '1182.799', 'end': '1186.960', 'text': 'hairdresser, but he was a finance guy.'}, {'start': '1184.400', 'end': '1188.720', 'text': 'He worked in foreign exchange and he was'}, {'start': '1186.960', 'end': '1192.000', 'text': 'like the main man CEO of this company'}, {'start': '1188.720', 'end': '1193.520', 'text': 'called Schneider FX. And I cut his hair'}, {'start': '1192.000', 'end': '1195.440', 'text': "and I said to him, I'd love to give"}, {'start': '1193.520', 'end': '1197.840', 'text': 'working in the city a go. I know I want'}, {'start': '1195.440', 'end': '1200.720', 'text': 'my own salon, but it could be fun'}, {'start': '1197.840', 'end': '1203.520', 'text': 'socially with my friends. I could maybe'}, {'start': '1200.720', 'end': '1205.840', 'text': 'do that shortterm and then save to get'}, {'start': '1203.520', 'end': '1207.200', 'text': 'my salon. So, it was always the plan.'}, {'start': '1205.840', 'end': '1208.720', 'text': 'And he said, "Well, look, if ever you'}, {'start': '1207.200', 'end': '1210.960', 'text': 'fancy it, give me a call and we can go'}, {'start': '1208.720', 'end': '1214.640', 'text': 'from there." So, I then took him up on'}, {'start': '1210.960', 'end': '1218.320', 'text': 'that um conversation. Next thing I know,'}, {'start': '1214.640', 'end': '1221.200', 'text': "I'm a hairdresser from Essex on a ch on"}, {'start': '1218.320', 'end': '1223.280', 'text': 'the Fen Church Street line going to um'}, {'start': '1221.200', 'end': '1225.919', 'text': 'London with the a big broad sheet'}, {'start': '1223.280', 'end': '1228.720', 'text': 'Financial Times in my hand reading about'}, {'start': '1225.919', 'end': '1230.880', 'text': 'like non-farm payrolls and GDP and all'}, {'start': '1228.720', 'end': '1233.440', 'text': 'these all these this territory that I'}, {'start': '1230.880', 'end': '1235.520', 'text': "knew nothing about. And I'd have to go"}, {'start': '1233.440', 'end': '1237.360', 'text': 'up in front of a whole sales floor and'}, {'start': '1235.520', 'end': '1239.679', 'text': "once a month we'd all take it in turns"}, {'start': '1237.360', 'end': '1240.880', 'text': 'and do like a a morning talk. And it'}, {'start': '1239.679', 'end': '1242.400', 'text': "wasn't something you could prepare for"}, {'start': '1240.880', 'end': '1245.039', 'text': 'like a week in advance because it had to'}, {'start': '1242.400', 'end': '1246.960', 'text': 'be current news that day. So I had all'}, {'start': '1245.039', 'end': '1249.360', 'text': 'this pressure of telling people who had'}, {'start': '1246.960', 'end': '1252.400', 'text': 'just come out of university from'}, {'start': '1249.360', 'end': '1254.720', 'text': "Cambridge studying economics and I'm"}, {'start': '1252.400', 'end': '1256.880', 'text': 'talking to these people about finance'}, {'start': '1254.720', 'end': '1259.039', 'text': "and I'm like a complete novice and it"}, {'start': '1256.880', 'end': '1261.280', 'text': 'was a lot of pressure and it was a high'}, {'start': '1259.039', 'end': '1262.480', 'text': 'sales high intensity sales role cuz at'}, {'start': '1261.280', 'end': '1266.159', 'text': "the end of every month you're back on"}, {'start': '1262.480', 'end': '1269.039', 'text': 'zero again and um I did it for like a'}, {'start': '1266.159', 'end': '1271.120', 'text': 'year and a year and a half coming home'}, {'start': '1269.039', 'end': '1273.440', 'text': 'on the train doing all of my private'}, {'start': '1271.120', 'end': '1275.760', 'text': 'hair clients at home. So, I was running'}, {'start': '1273.440', 'end': '1278.880', 'text': 'two full-time jobs because the plan was'}, {'start': '1275.760', 'end': '1281.120', 'text': 'always the salon, but I did that to drum'}, {'start': '1278.880', 'end': '1282.039', 'text': 'up the money to open up my own salon.'}, {'start': '1281.120', 'end': '1285.120', 'text': 'And'}, {'start': '1282.039', 'end': '1286.960', 'text': "um that's kind of so the the plan was"}, {'start': '1285.120', 'end': '1288.039', 'text': 'always there, but it was just like work'}, {'start': '1286.960', 'end': '1291.520', 'text': 'hard,'}, {'start': '1288.039', 'end': '1294.480', 'text': 'save, you know, and just make it happen.'}, {'start': '1291.520', 'end': '1297.039', 'text': "So, that's kind of that's back in 2011"}, {'start': '1294.480', 'end': '1300.080', 'text': 'is when I opened the doors to shop and'}, {'start': '1297.039', 'end': '1301.919', 'text': 'um we started small. even the furniture,'}, {'start': '1300.080', 'end': '1303.840', 'text': 'the the knowledge. I surrounded myself'}, {'start': '1301.919', 'end': '1305.760', 'text': 'with good people. I had an amazing'}, {'start': '1303.840', 'end': '1309.120', 'text': 'friend of mine um shout out to Dave'}, {'start': '1305.760', 'end': '1310.679', 'text': 'Halton who just helped me so much um'}, {'start': '1309.120', 'end': '1313.760', 'text': 'throughout the early days of my business'}, {'start': '1310.679', 'end': '1315.600', 'text': "with kind of it's amazing what a free"}, {'start': '1313.760', 'end': '1318.240', 'text': 'haircut can do, you know, like he helped'}, {'start': '1315.600', 'end': '1320.799', 'text': 'me set up websites, um flyers,'}, {'start': '1318.240', 'end': '1323.120', 'text': 'promotional material, and he was huge'}, {'start': '1320.799', 'end': '1324.960', 'text': "help to me. Um and I'll be forever"}, {'start': '1323.120', 'end': '1326.480', 'text': 'grateful for that. And then I got myself'}, {'start': '1324.960', 'end': '1329.440', 'text': "a good accountant who's still my"}, {'start': '1326.480', 'end': '1330.960', 'text': 'accountant to to this day. And I just'}, {'start': '1329.440', 'end': '1333.679', 'text': "I've realized that surrounding myself"}, {'start': '1330.960', 'end': '1336.320', 'text': 'with the right people allows me to be'}, {'start': '1333.679', 'end': '1338.080', 'text': "good at what I'm good at and I leave"}, {'start': '1336.320', 'end': '1340.000', 'text': "what they're you know the bits that"}, {'start': '1338.080', 'end': '1342.080', 'text': "they're good at to them. You know you"}, {'start': '1340.000', 'end': '1343.600', 'text': "you say and it's that's that's"}, {'start': '1342.080', 'end': '1345.520', 'text': "fascinating. There's so many different"}, {'start': '1343.600', 'end': '1348.000', 'text': 'things there that you know in terms of'}, {'start': '1345.520', 'end': '1349.520', 'text': "the the traveling and but there's a"}, {'start': '1348.000', 'end': '1352.320', 'text': "pattern here that I'm seeing is that"}, {'start': '1349.520', 'end': '1354.000', 'text': 'constant working work hard ethic, right?'}, {'start': '1352.320', 'end': '1356.640', 'text': "You're traveling, but you're still"}, {'start': '1354.000', 'end': '1358.559', 'text': 'working. Although, of course, that'}, {'start': '1356.640', 'end': '1360.799', 'text': 'allows you to travel more, right? It'}, {'start': '1358.559', 'end': '1362.799', 'text': 'allows you to fund your trip. And then'}, {'start': '1360.799', 'end': '1365.120', 'text': "you're willing to take on you're still"}, {'start': '1362.799', 'end': '1367.440', 'text': "doing your hair, but then you're doing"}, {'start': '1365.120', 'end': '1370.159', 'text': 'going into London, working in a'}, {'start': '1367.440', 'end': '1372.159', 'text': 'different industry in a finance. and and'}, {'start': '1370.159', 'end': '1375.559', 'text': 'so you I could definitely see that kind'}, {'start': '1372.159', 'end': '1378.559', 'text': 'of constant like'}, {'start': '1375.559', 'end': '1380.400', 'text': "um uh I don't know what the word is but"}, {'start': '1378.559', 'end': '1382.240', 'text': 'basically constantly trying to you'}, {'start': '1380.400', 'end': '1385.600', 'text': "you've got that goal in mind and you're"}, {'start': '1382.240', 'end': '1387.600', 'text': "you're going to go for it right yeah um"}, {'start': '1385.600', 'end': '1389.520', 'text': 'saying that at the same time did you'}, {'start': '1387.600', 'end': '1391.200', 'text': 'ever have any did you ever question'}, {'start': '1389.520', 'end': '1393.600', 'text': "yourself at the start like you'll open"}, {'start': '1391.200', 'end': '1395.840', 'text': "up this salon it's something completely"}, {'start': '1393.600', 'end': '1399.120', 'text': 'new did that self-doubt ever going to'}, {'start': '1395.840', 'end': '1402.000', 'text': 'your mind I think like ignorance is'}, {'start': '1399.120', 'end': '1403.400', 'text': 'bliss at times, you know. I I mean, I'}, {'start': '1402.000', 'end': '1406.320', 'text': 'remember driving'}, {'start': '1403.400', 'end': '1409.280', 'text': 'to East Beach in Shubbury to have a'}, {'start': '1406.320', 'end': '1412.320', 'text': 'barbecue on the beach. And at this time,'}, {'start': '1409.280', 'end': '1413.919', 'text': 'salon was like on my mind a lot. And I'}, {'start': '1412.320', 'end': '1415.840', 'text': "drove past the premises that I'm"}, {'start': '1413.919', 'end': '1417.360', 'text': 'currently in now. And it had a sign up'}, {'start': '1415.840', 'end': '1420.080', 'text': 'outside it. And when I was a kid, I used'}, {'start': '1417.360', 'end': '1421.360', 'text': 'to skate skateboard past this shop and'}, {'start': '1420.080', 'end': '1423.280', 'text': 'always look at it and think, "What a'}, {'start': '1421.360', 'end': '1427.000', 'text': 'cool little surf shop that would be if'}, {'start': '1423.280', 'end': '1431.360', 'text': 'only we had waves in Essics." And um and'}, {'start': '1427.000', 'end': '1433.679', 'text': "then I'm 24 driving past it. There's a"}, {'start': '1431.360', 'end': '1436.080', 'text': 'sign up outside that says Tlette by a'}, {'start': '1433.679', 'end': '1437.600', 'text': "company called Hair and Sun. I know it's"}, {'start': '1436.080', 'end': '1440.080', 'text': 'silly little things, but I saw it as a'}, {'start': '1437.600', 'end': '1441.840', 'text': 'bit of a sign. And um I call up this'}, {'start': '1440.080', 'end': '1443.360', 'text': "Hair and Sun. I'm like really like the"}, {'start': '1441.840', 'end': '1446.240', 'text': 'look of this premises. Can you give me'}, {'start': '1443.360', 'end': '1447.679', 'text': 'some information on it? Um they are'}, {'start': '1446.240', 'end': '1449.760', 'text': 'like, "We\'ve got nine people who have'}, {'start': '1447.679', 'end': '1451.120', 'text': 'already put offers in on this place.'}, {'start': '1449.760', 'end': '1452.400', 'text': "we'll show you around, but it's highly"}, {'start': '1451.120', 'end': '1453.919', 'text': "unlikely you're going to get it because"}, {'start': '1452.400', 'end': '1457.919', 'text': 'two people have already offered above'}, {'start': '1453.919', 'end': '1459.360', 'text': "the asking rent. And um I didn't even"}, {'start': '1457.919', 'end': '1461.600', 'text': "that didn't even phase me when they said"}, {'start': '1459.360', 'end': '1463.120', 'text': 'that. I was wanting to go and see it. I'}, {'start': '1461.600', 'end': '1466.000', 'text': "wasn't thinking I'm going to get it. I'm"}, {'start': '1463.120', 'end': '1468.240', 'text': 'just it was an opportunity. I took it. I'}, {'start': '1466.000', 'end': '1470.360', 'text': 'was excited about seeing this building.'}, {'start': '1468.240', 'end': '1473.679', 'text': 'Went inside. It was a complete wreck.'}, {'start': '1470.360', 'end': '1475.120', 'text': 'Rotten, you know, it once I think for'}, {'start': '1473.679', 'end': '1476.480', 'text': "many years it's been a hair salon, but"}, {'start': '1475.120', 'end': '1479.279', 'text': 'it had been shut for a couple of years.'}, {'start': '1476.480', 'end': '1482.720', 'text': "and going back to like decades. It's"}, {'start': '1479.279', 'end': '1485.919', 'text': 'been a hair salon. Um anyway, I I saw'}, {'start': '1482.720', 'end': '1487.679', 'text': 'potential in it. I wrote the landlords'}, {'start': '1485.919', 'end': '1490.400', 'text': "or this at the time I didn't realize,"}, {'start': '1487.679', 'end': '1493.039', 'text': 'but the this charity, the trustees of'}, {'start': '1490.400', 'end': '1494.400', 'text': 'the charity, a covering letter just'}, {'start': '1493.039', 'end': '1495.600', 'text': "telling them I've fallen in love with"}, {'start': '1494.400', 'end': '1496.960', 'text': 'their building. I told them about the'}, {'start': '1495.600', 'end': '1498.880', 'text': 'story that I used to skateboard past it'}, {'start': '1496.960', 'end': '1501.279', 'text': "when I was a kid, how one day I'd like"}, {'start': '1498.880', 'end': '1503.679', 'text': "it to be one of many of my salons. I'll"}, {'start': '1501.279', 'end': '1505.200', 'text': "look after it. Um I didn't offer above"}, {'start': '1503.679', 'end': '1507.600', 'text': "the asking rent. I wasn't in a position"}, {'start': '1505.200', 'end': '1511.520', 'text': 'to afford to. And then out of all those'}, {'start': '1507.600', 'end': '1514.080', 'text': 'other nine people, they chose me. Um, so'}, {'start': '1511.520', 'end': '1516.640', 'text': "again, I don't really think it's in my"}, {'start': '1514.080', 'end': '1520.679', 'text': 'nature to doubt myself. I think I do'}, {'start': '1516.640', 'end': '1524.000', 'text': 'always back myself and I think the hard'}, {'start': '1520.679', 'end': '1525.919', 'text': 'work that I put into anything I do gives'}, {'start': '1524.000', 'end': '1528.640', 'text': "me the confidence that it's going to be"}, {'start': '1525.919', 'end': '1530.559', 'text': 'all right, you know, because a bit like'}, {'start': '1528.640', 'end': '1532.720', 'text': 'um fitness and I had a boxing match a'}, {'start': '1530.559', 'end': '1534.080', 'text': 'few years ago. It was like 12week'}, {'start': '1532.720', 'end': '1535.679', 'text': "training camp. I've always loved boxing,"}, {'start': '1534.080', 'end': '1538.880', 'text': 'but like this 12week training camp that'}, {'start': '1535.679', 'end': '1541.520', 'text': 'I had to do intensely, six times a week,'}, {'start': '1538.880', 'end': '1543.559', 'text': 'nutrition, no drinking. If I had have'}, {'start': '1541.520', 'end': '1546.080', 'text': 'gone through that 12 weeks'}, {'start': '1543.559', 'end': '1548.559', 'text': "and woke up and thought, I'll give today"}, {'start': '1546.080', 'end': '1550.480', 'text': "a miss or, you know, I'm going to have"}, {'start': '1548.559', 'end': '1552.559', 'text': 'that beer at the weekend. I would have'}, {'start': '1550.480', 'end': '1554.480', 'text': 'done that ring walk and all my friends'}, {'start': '1552.559', 'end': '1555.919', 'text': "and family are watching and there's a in"}, {'start': '1554.480', 'end': '1557.440', 'text': "my mind there's a chance I could have"}, {'start': '1555.919', 'end': '1561.279', 'text': 'got sparked out in front of all my'}, {'start': '1557.440', 'end': '1563.520', 'text': 'friends. How embarrassing. But I just'}, {'start': '1561.279', 'end': '1566.080', 'text': "stuck to the plan and I didn't leave any"}, {'start': '1563.520', 'end': '1568.320', 'text': 'stone unturned and I got into that ring'}, {'start': '1566.080', 'end': '1569.919', 'text': 'confident that I was going to be'}, {'start': '1568.320', 'end': '1572.640', 'text': 'successful. And I think I just'}, {'start': '1569.919', 'end': '1575.039', 'text': "approached life like that. We haven't I"}, {'start': '1572.640', 'end': '1576.880', 'text': "mean that's my mindset. We've not"}, {'start': '1575.039', 'end': '1579.200', 'text': 'touched on any of the sort of like the'}, {'start': '1576.880', 'end': '1582.000', 'text': 'highs or the the the lower times or the'}, {'start': '1579.200', 'end': '1584.279', 'text': "more again even lower times. I I don't"}, {'start': '1582.000', 'end': '1587.520', 'text': 'think like that. I difficult'}, {'start': '1584.279', 'end': '1589.120', 'text': "situations teach me so much. So if I've"}, {'start': '1587.520', 'end': '1591.279', 'text': "learned something, that's a real good"}, {'start': '1589.120', 'end': '1593.120', 'text': "thing. It's positive. So even in those"}, {'start': '1591.279', 'end': '1596.000', 'text': "situations, I've I've encountered many"}, {'start': '1593.120', 'end': '1598.000', 'text': "of those in 13 years. Um I'm more than"}, {'start': '1596.000', 'end': '1600.640', 'text': 'happy to get into all of those bits and'}, {'start': '1598.000', 'end': '1603.360', 'text': "pieces. Um so long as I'm learning and"}, {'start': '1600.640', 'end': '1606.320', 'text': "growing, it's all good. Um have there"}, {'start': '1603.360', 'end': '1609.600', 'text': 'been times which are stressful? Of'}, {'start': '1606.320', 'end': '1612.400', 'text': 'course. Um what kind of stresses me out'}, {'start': '1609.600', 'end': '1616.159', 'text': 'or makes me not feel as good as I could'}, {'start': '1612.400', 'end': '1618.240', 'text': "be? um if there's financial struggles or"}, {'start': '1616.159', 'end': '1619.520', 'text': "if there's cash flow issues, I feel like"}, {'start': '1618.240', 'end': '1622.559', 'text': "that's probably one of the only things"}, {'start': '1619.520', 'end': '1624.000', 'text': 'that makes me not feel great. Um'}, {'start': '1622.559', 'end': '1626.080', 'text': 'because, you know, when you work hard,'}, {'start': '1624.000', 'end': '1627.360', 'text': 'you almost feel like, you know, I'}, {'start': '1626.080', 'end': '1628.720', 'text': "shouldn't be experiencing this. You"}, {'start': '1627.360', 'end': '1633.440', 'text': "know, I'm putting the hard work in. Why"}, {'start': '1628.720', 'end': '1635.760', 'text': 'am I why is this month tight? Um but I'}, {'start': '1633.440', 'end': '1637.919', 'text': 'am all about progression and moving'}, {'start': '1635.760', 'end': '1639.840', 'text': "forwards. And that could be, I don't"}, {'start': '1637.919', 'end': '1641.760', 'text': 'know, putting a new interior in the'}, {'start': '1639.840', 'end': '1644.159', 'text': 'salon, putting a new shop front on, a'}, {'start': '1641.760', 'end': '1645.600', 'text': 'new website, and I expect in my mind to'}, {'start': '1644.159', 'end': '1647.760', 'text': 'be able to do all these additional'}, {'start': '1645.600', 'end': '1649.919', 'text': 'things on top of your normal bills. And'}, {'start': '1647.760', 'end': '1652.640', 'text': "then within a week, you're you're fine"}, {'start': '1649.919', 'end': '1654.880', 'text': "and you're back on track. And obviously"}, {'start': '1652.640', 'end': '1657.039', 'text': 'nowadays things are very expensive. So'}, {'start': '1654.880', 'end': '1659.440', 'text': 'getting back on track just in a day, in'}, {'start': '1657.039', 'end': '1660.960', 'text': 'a week, um, is not always as'}, {'start': '1659.440', 'end': '1662.960', 'text': 'straightforward as that. So I feel like'}, {'start': '1660.960', 'end': '1666.159', 'text': "they're the times that I kind of feel"}, {'start': '1662.960', 'end': '1668.960', 'text': 'the pressure or Yeah. but not doubt. I'}, {'start': '1666.159', 'end': '1670.720', 'text': "don't ever doubt myself. I love your I"}, {'start': '1668.960', 'end': '1672.240', 'text': 'love that mindset, you know, that you'}, {'start': '1670.720', 'end': '1674.399', 'text': "know that it's all going to it's all"}, {'start': '1672.240', 'end': '1676.399', 'text': 'going to work out in the end. And I'}, {'start': '1674.399', 'end': '1679.440', 'text': 'guess because of what you say, like'}, {'start': '1676.399', 'end': '1681.919', 'text': "you'll figure out anyway, even if you do"}, {'start': '1679.440', 'end': '1683.840', 'text': "get hit by something, you'll find a way"}, {'start': '1681.919', 'end': '1685.600', 'text': "around it, which you've obviously proven"}, {'start': '1683.840', 'end': '1687.440', 'text': "by what you've done, how you've worked"}, {'start': '1685.600', 'end': '1690.159', 'text': 'in previous years before going up to get'}, {'start': '1687.440', 'end': '1692.720', 'text': 'in your salon. Do you at the same time'}, {'start': '1690.159', 'end': '1694.480', 'text': 'do you ever when you get that pressure'}, {'start': '1692.720', 'end': '1697.840', 'text': 'of like financial pressure or it could'}, {'start': '1694.480', 'end': '1701.520', 'text': 'be some something else sleepless nights'}, {'start': '1697.840', 'end': '1703.440', 'text': 'and just that constant feeling of like'}, {'start': '1701.520', 'end': '1705.200', 'text': "although you're thinking positive to"}, {'start': '1703.440', 'end': '1707.840', 'text': "some degree there's sometimes a bit of a"}, {'start': '1705.200', 'end': '1710.399', 'text': 'gray cloud above your head. Yeah.'}, {'start': '1707.840', 'end': '1713.600', 'text': 'Because when I feel the pressure things'}, {'start': '1710.399', 'end': '1716.240', 'text': 'that I know make me feel better slip off'}, {'start': '1713.600', 'end': '1718.320', 'text': 'a bit. So the alarm might go off at 5'}, {'start': '1716.240', 'end': '1721.039', 'text': 'and I might want to go and do that F45'}, {'start': '1718.320', 'end': '1723.000', 'text': 'class or get to the gym, hit the bag or'}, {'start': '1721.039', 'end': '1725.520', 'text': 'whatever it may be.'}, {'start': '1723.000', 'end': '1727.320', 'text': "And it's almost like a not a little"}, {'start': '1725.520', 'end': '1730.000', 'text': "self-destruct, but like when I'm under"}, {'start': '1727.320', 'end': '1731.600', 'text': 'pressure, I might my sweet tooth craving'}, {'start': '1730.000', 'end': '1733.039', 'text': "might kind of hit me and then I'm"}, {'start': '1731.600', 'end': '1734.960', 'text': 'demolishing a pack of chocolate'}, {'start': '1733.039', 'end': '1736.559', 'text': 'digestives at late at night when I know'}, {'start': '1734.960', 'end': '1740.120', 'text': "I shouldn't be doing that cuz I'm going"}, {'start': '1736.559', 'end': '1745.840', 'text': 'to instantly regret it. or um'}, {'start': '1740.120', 'end': '1747.440', 'text': 'yeah, I little if I if you work on what'}, {'start': '1745.840', 'end': '1749.279', 'text': 'I found over the years is if I do all'}, {'start': '1747.440', 'end': '1751.440', 'text': 'the things that I know are good for me'}, {'start': '1749.279', 'end': '1754.480', 'text': 'like keeping my nutrition sweet,'}, {'start': '1751.440', 'end': '1756.960', 'text': 'drinking lots of water, training, you'}, {'start': '1754.480', 'end': '1760.159', 'text': "know, making sure that I'm present when"}, {'start': '1756.960', 'end': '1763.120', 'text': "I'm not working with my family. Um"}, {'start': '1760.159', 'end': '1765.760', 'text': "that's the good stuff. And if I'm on all"}, {'start': '1763.120', 'end': '1768.240', 'text': 'the good stuff, then little niggly'}, {'start': '1765.760', 'end': '1770.159', 'text': "things don't bother me at all. But when"}, {'start': '1768.240', 'end': '1771.320', 'text': 'I kind of might feel myself under a bit'}, {'start': '1770.159', 'end': '1774.000', 'text': 'of pressure'}, {'start': '1771.320', 'end': '1775.679', 'text': 'financially and I then slack off on the'}, {'start': '1774.000', 'end': '1778.080', 'text': 'things that I know are good for me,'}, {'start': '1775.679', 'end': '1780.159', 'text': 'little niggly things can bother me. So,'}, {'start': '1778.080', 'end': '1783.039', 'text': "it's just this cycle of I just know I"}, {'start': '1780.159', 'end': '1787.520', 'text': 'need to do the work to have the'}, {'start': '1783.039', 'end': '1788.799', 'text': 'consistency with a mindset. Um, and if I'}, {'start': '1787.520', 'end': '1791.279', 'text': "stop, I don't know, it's just like"}, {'start': '1788.799', 'end': '1793.279', 'text': 'things can sort of snowball and quite'}, {'start': '1791.279', 'end': '1797.279', 'text': 'quickly your good habits can get out of'}, {'start': '1793.279', 'end': '1798.960', 'text': 'sync. And yeah, so I feel like if I just'}, {'start': '1797.279', 'end': '1801.919', 'text': 'stay doing what I know makes me feel'}, {'start': '1798.960', 'end': '1804.320', 'text': 'good, everything seems fine. You know,'}, {'start': '1801.919', 'end': '1807.200', 'text': 'you got good level of uh self-awareness.'}, {'start': '1804.320', 'end': '1809.039', 'text': 'Have you always had that? I am never'}, {'start': '1807.200', 'end': '1811.360', 'text': 'really somebody never been someone to'}, {'start': '1809.039', 'end': '1814.640', 'text': "sort of I'm not a stat man. I don't"}, {'start': '1811.360', 'end': '1816.480', 'text': 'really read books, you know, like in'}, {'start': '1814.640', 'end': '1818.000', 'text': 'lockdown, I use this as an example. I'}, {'start': '1816.480', 'end': '1819.200', 'text': 'learned to kite surf and it was a nice'}, {'start': '1818.000', 'end': '1821.520', 'text': 'way of just kind of getting some fresh'}, {'start': '1819.200', 'end': '1823.960', 'text': 'air and being out in the open when we'}, {'start': '1821.520', 'end': '1826.720', 'text': "weren't sort of allowed to do too much"}, {'start': '1823.960', 'end': '1828.399', 'text': 'and sort of one of my friends and'}, {'start': '1826.720', 'end': '1831.919', 'text': "colleagues that works with me, he's a"}, {'start': '1828.399', 'end': '1833.600', 'text': "kite surfer and he's really sort of um"}, {'start': '1831.919', 'end': '1835.440', 'text': "technical with it and he'll be sending"}, {'start': '1833.600', 'end': '1837.679', 'text': 'me all these YouTube videos on like you'}, {'start': '1835.440', 'end': '1840.320', 'text': 'know talking about apparent wind and'}, {'start': '1837.679', 'end': '1842.080', 'text': 'true wind and getting really deep in the'}, {'start': '1840.320', 'end': '1844.880', 'text': "sort of techy bits of it and I'm like it"}, {'start': '1842.080', 'end': '1847.279', 'text': 'goes over my head. I need to do it. I'}, {'start': '1844.880', 'end': '1849.600', 'text': "feel it and I'm I'm sweet, you know. I"}, {'start': '1847.279', 'end': '1853.520', 'text': 'And in life, that is how I am. I I feel'}, {'start': '1849.600', 'end': '1856.240', 'text': 'like I am quite in sync and in tune with'}, {'start': '1853.520', 'end': '1858.320', 'text': "me and I know what's good for me and I"}, {'start': '1856.240', 'end': '1860.960', 'text': "feel it and that's that's good enough. I"}, {'start': '1858.320', 'end': '1863.279', 'text': "don't get on scales or I I don't know. I"}, {'start': '1860.960', 'end': '1865.440', 'text': "just I've always been like that really."}, {'start': '1863.279', 'end': '1867.039', 'text': "Yeah. Tuned in with I guess it's all the"}, {'start': '1865.440', 'end': '1868.799', 'text': 'intuition and everything. Yeah,'}, {'start': '1867.039', 'end': '1872.080', 'text': "definitely. Yeah. I think I don't really"}, {'start': '1868.799', 'end': '1875.039', 'text': 'know what that is. that gut feeling,'}, {'start': '1872.080', 'end': '1877.760', 'text': 'that intuition, that kind of third eye,'}, {'start': '1875.039', 'end': '1880.399', 'text': 'whatever people want to label it as. But'}, {'start': '1877.760', 'end': '1881.520', 'text': "I definitely think I I'm quite in sync"}, {'start': '1880.399', 'end': '1883.480', 'text': "with that. You know, there's lots of"}, {'start': '1881.520', 'end': '1886.240', 'text': 'distractions in life and lots of noise.'}, {'start': '1883.480', 'end': '1888.720', 'text': "And it's quite easy to, you know, all"}, {'start': '1886.240', 'end': '1890.960', 'text': "these tech and social media, it's very"}, {'start': '1888.720', 'end': '1892.880', 'text': 'easy to sort of come off the path. And'}, {'start': '1890.960', 'end': '1894.559', 'text': "I'd be lying if I said there's times"}, {'start': '1892.880', 'end': '1896.880', 'text': "where I don't doom scroll and this that"}, {'start': '1894.559', 'end': '1898.240', 'text': "and the other, but I just know what's"}, {'start': '1896.880', 'end': '1900.320', 'text': "good for me, what's not, and I just"}, {'start': '1898.240', 'end': '1901.760', 'text': 'really try my best to be consistent with'}, {'start': '1900.320', 'end': '1903.840', 'text': "the stuff that's good for me. And that"}, {'start': '1901.760', 'end': '1906.080', 'text': 'helps when there are challenging times'}, {'start': '1903.840', 'end': '1907.679', 'text': 'within the business, like lockdown. And'}, {'start': '1906.080', 'end': '1909.799', 'text': "I mean, that's that was probably one of"}, {'start': '1907.679', 'end': '1911.840', 'text': 'the most challenging times um'}, {'start': '1909.799', 'end': '1914.480', 'text': "financially. And that's one of the"}, {'start': '1911.840', 'end': '1916.480', 'text': 'things that kind of gets me the most.'}, {'start': '1914.480', 'end': '1918.559', 'text': 'Yeah. Yeah, I just kind of um if I stick'}, {'start': '1916.480', 'end': '1920.880', 'text': 'to kind of what makes my mind clear,'}, {'start': '1918.559', 'end': '1922.519', 'text': 'then you can get through. And also going'}, {'start': '1920.880', 'end': '1924.799', 'text': 'back to what you said about the'}, {'start': '1922.519', 'end': '1926.720', 'text': 'um always thinking like, you know,'}, {'start': '1924.799', 'end': '1928.240', 'text': "you're going to be okay is even back to"}, {'start': '1926.720', 'end': '1929.919', 'text': 'when I was traveling, like I had'}, {'start': '1928.240', 'end': '1932.080', 'text': 'something as simple as a comb and a pair'}, {'start': '1929.919', 'end': '1934.600', 'text': 'of scissors in my hand and I was always'}, {'start': '1932.080', 'end': '1937.440', 'text': 'okay. I always had a bed to sleep in.'}, {'start': '1934.600', 'end': '1940.200', 'text': 'And yeah, like I always, you know, if'}, {'start': '1937.440', 'end': '1942.720', 'text': 'you think about what is the worst case'}, {'start': '1940.200', 'end': '1945.679', 'text': "scenario, if you're okay with that,"}, {'start': '1942.720', 'end': '1949.880', 'text': "there's not really much else that can"}, {'start': '1945.679', 'end': '1953.279', 'text': 'rock you. And I actually like um 5 years'}, {'start': '1949.880', 'end': '1956.159', 'text': 'ago um yeah, I kind of experienced'}, {'start': '1953.279', 'end': '1958.559', 'text': 'something that was very unexpected. I'}, {'start': '1956.159', 'end': '1961.519', 'text': 'lost my brother and um so I lost my'}, {'start': '1958.559', 'end': '1964.080', 'text': 'brother and then 3 days later I became a'}, {'start': '1961.519', 'end': '1967.200', 'text': 'dad for the first time and then 3 months'}, {'start': '1964.080', 'end': '1969.760', 'text': "later we go into lockdown and I'm like"}, {'start': '1967.200', 'end': '1972.399', 'text': "you you I I couldn't have had any more"}, {'start': '1969.760', 'end': '1974.840', 'text': 'thrown at me if they tried and obviously'}, {'start': '1972.399', 'end': '1976.880', 'text': 'you know when you put things into'}, {'start': '1974.840', 'end': '1979.519', 'text': "perspective I really don't think there's"}, {'start': '1976.880', 'end': '1980.720', 'text': 'much in business that can can challenge'}, {'start': '1979.519', 'end': '1983.600', 'text': 'me now like having gone through'}, {'start': '1980.720', 'end': '1985.519', 'text': 'something so devastating you know'}, {'start': '1983.600', 'end': '1988.799', 'text': 'nothing else is really a problem you'}, {'start': '1985.519', 'end': '1991.279', 'text': 'Yeah. Yeah, definitely. Cuz I mean I'}, {'start': '1988.799', 'end': '1993.440', 'text': "mean that's that's quite intense, right?"}, {'start': '1991.279', 'end': '1996.799', 'text': 'Going through all of that. Definitely.'}, {'start': '1993.440', 'end': '1999.000', 'text': 'And uh you know and then all of a sudden'}, {'start': '1996.799', 'end': '2001.440', 'text': "COVID hitting and I'm guessing your"}, {'start': '1999.000', 'end': '2003.760', 'text': 'industry like what your line of work was'}, {'start': '2001.440', 'end': '2006.080', 'text': 'really impacted by that. Yeah, for sure.'}, {'start': '2003.760', 'end': '2008.480', 'text': 'I mean, well, looking back, it just'}, {'start': '2006.080', 'end': '2011.200', 'text': 'seems wild and bizarre sort of being'}, {'start': '2008.480', 'end': '2013.279', 'text': 'into fitness and health. you sort of'}, {'start': '2011.200', 'end': '2014.399', 'text': 'think to yourself, I have certain views'}, {'start': '2013.279', 'end': '2015.760', 'text': 'on whether or not I should have'}, {'start': '2014.399', 'end': '2017.679', 'text': "shouldn't have should or shouldn't have"}, {'start': '2015.760', 'end': '2020.480', 'text': 'had to shut down, but ultimately we did'}, {'start': '2017.679', 'end': '2023.120', 'text': 'have to. So I I did and it was'}, {'start': '2020.480', 'end': '2024.720', 'text': 'challenging, you know, like um there was'}, {'start': '2023.120', 'end': '2026.159', 'text': 'I was very grateful for things that'}, {'start': '2024.720', 'end': '2029.279', 'text': 'government put in place like being able'}, {'start': '2026.159', 'end': '2031.120', 'text': 'to furlow your staff um which kept them'}, {'start': '2029.279', 'end': '2032.960', 'text': 'in a job and meant that they had a job'}, {'start': '2031.120', 'end': '2034.559', 'text': 'to come back to. But if you were a'}, {'start': '2032.960', 'end': '2036.080', 'text': 'director of a limited company and you'}, {'start': '2034.559', 'end': '2039.679', 'text': 'were entitled to nothing and you got a'}, {'start': '2036.080', 'end': '2042.240', 'text': 'mortgage and kids or I was a new dad and'}, {'start': '2039.679', 'end': '2045.760', 'text': "I mean and I've got a salon full of"}, {'start': '2042.240', 'end': '2048.240', 'text': 'stock with no one to use it on and the'}, {'start': '2045.760', 'end': '2050.639', 'text': "grants that you were entitled to weren't"}, {'start': '2048.240', 'end': '2052.639', 'text': "enough to cover your overheads. So I've"}, {'start': '2050.639', 'end': '2055.200', 'text': 'always been very disciplined with my um'}, {'start': '2052.639', 'end': '2056.879', 'text': 'accounts and the VAT goes over there,'}, {'start': '2055.200', 'end': '2058.960', 'text': 'your PA, your corporation tax, your'}, {'start': '2056.879', 'end': '2060.159', 'text': "wages, your rent and I'm really strict"}, {'start': '2058.960', 'end': '2062.639', 'text': 'with all that kind of stuff. But I was'}, {'start': '2060.159', 'end': '2064.159', 'text': "just seeing things depleting and there's"}, {'start': '2062.639', 'end': '2066.720', 'text': 'nothing topping it up and it was like'}, {'start': '2064.159', 'end': '2069.040', 'text': 'wow. So I look at those times as like'}, {'start': '2066.720', 'end': '2071.119', 'text': 'from a business point of view it was and'}, {'start': '2069.040', 'end': '2074.639', 'text': 'also my business turned 10 years old'}, {'start': '2071.119', 'end': '2076.960', 'text': 'right so I just saw that as a number to'}, {'start': '2074.639', 'end': '2079.440', 'text': "I want back when I was 24 I wasn't in a"}, {'start': '2076.960', 'end': '2082.000', 'text': 'position to understand the importance of'}, {'start': '2079.440', 'end': '2085.200', 'text': 'brand identity and have a creative'}, {'start': '2082.000', 'end': '2087.800', 'text': 'agency develop a logo. Um, I mean this'}, {'start': '2085.200', 'end': '2091.119', 'text': 'was all favors pulled from friends'}, {'start': '2087.800', 'end': '2095.119', 'text': 'and 10 years went by and I just saw it'}, {'start': '2091.119', 'end': '2096.399', 'text': "as a I want to evolve chop. We can't"}, {'start': '2095.119', 'end': '2098.960', 'text': "stay as we are. It's all about the"}, {'start': '2096.399', 'end': '2101.200', 'text': 'growth pushing forwards all the time. So'}, {'start': '2098.960', 'end': '2103.160', 'text': 'yeah, I mean when I think back to that I'}, {'start': '2101.200', 'end': '2106.560', 'text': 'at that time I was rebranding a'}, {'start': '2103.160', 'end': '2107.839', 'text': 'business. I had a creative agency that'}, {'start': '2106.560', 'end': '2109.680', 'text': "you know was the first time I've entered"}, {'start': '2107.839', 'end': '2111.920', 'text': 'that world and obviously the realization'}, {'start': '2109.680', 'end': '2116.160', 'text': 'of the cost involved in kind of branding'}, {'start': '2111.920', 'end': '2118.480', 'text': 'was mega. So rebranding a business all'}, {'start': '2116.160', 'end': '2121.240', 'text': 'the lockdown times. I mean yeah it was'}, {'start': '2118.480', 'end': '2123.599', 'text': 'wild and um it was very much'}, {'start': '2121.240', 'end': '2126.000', 'text': 'like everything that was coming in was'}, {'start': '2123.599', 'end': '2128.320', 'text': "going out and it was full on but we've"}, {'start': '2126.000', 'end': '2129.839', 'text': 'kind of there was so many times where I'}, {'start': '2128.320', 'end': '2132.079', 'text': "thought to myself I think I've bitten"}, {'start': '2129.839', 'end': '2133.839', 'text': "off more than I can chew here. I don't"}, {'start': '2132.079', 'end': '2135.480', 'text': "think I've got the money to pay for"}, {'start': '2133.839', 'end': '2138.320', 'text': 'this.'}, {'start': '2135.480', 'end': '2140.160', 'text': "Um, I've still got my full clientele"}, {'start': '2138.320', 'end': '2141.839', 'text': "that I dayto-day I'm running a full"}, {'start': '2140.160', 'end': '2145.200', 'text': "column and I've got a team of people to"}, {'start': '2141.839', 'end': '2147.040', 'text': 'manage and in in my mind and in the'}, {'start': '2145.200', 'end': '2149.839', 'text': "background I've got so many things going"}, {'start': '2147.040', 'end': '2151.200', 'text': 'on. Um, yeah, I mean you you know what'}, {'start': '2149.839', 'end': '2152.880', 'text': "it's like. You're a business owner. You"}, {'start': '2151.200', 'end': '2154.720', 'text': "just that I don't know if you've"}, {'start': '2152.880', 'end': '2156.880', 'text': "experienced that times where you're like"}, {'start': '2154.720', 'end': '2159.839', 'text': "maybe there's bit too much going on and"}, {'start': '2156.880', 'end': '2162.160', 'text': 'how is this going to happen? Um, but I'}, {'start': '2159.839', 'end': '2164.720', 'text': 'even to this day have moments like that.'}, {'start': '2162.160', 'end': '2166.160', 'text': "But I think maybe it's something I need"}, {'start': '2164.720', 'end': '2167.520', 'text': "to work on or maybe it's a good thing."}, {'start': '2166.160', 'end': '2169.520', 'text': "I've not quite worked that out yet. But"}, {'start': '2167.520', 'end': '2171.520', 'text': "I it's clearly a place that I feel quite"}, {'start': '2169.520', 'end': '2175.240', 'text': 'comfortable cuz I find myself there'}, {'start': '2171.520', 'end': '2178.320', 'text': 'quite frequently. Um what I tell myself'}, {'start': '2175.240', 'end': '2180.560', 'text': 'is that living on the edge kind of like'}, {'start': '2178.320', 'end': '2182.400', 'text': "um I mean as I say there are it's"}, {'start': '2180.560', 'end': '2185.839', 'text': "calculated so I'm not living on the edge"}, {'start': '2182.400', 'end': '2189.680', 'text': 'where like things go really the south'}, {'start': '2185.839', 'end': '2191.680', 'text': 'like quickly but just cash flow when'}, {'start': '2189.680', 'end': '2194.880', 'text': "you're constantly pushing and constantly"}, {'start': '2191.680', 'end': '2196.800', 'text': 'wanting to evolve and grow and refresh'}, {'start': '2194.880', 'end': '2198.880', 'text': 'cash flow can be an issue you know and'}, {'start': '2196.800', 'end': '2201.680', 'text': 'with what we do in hairdressing margins'}, {'start': '2198.880', 'end': '2203.440', 'text': "are not huge demographically you can't"}, {'start': '2201.680', 'end': '2205.599', 'text': 'you have to be aware of what you can and'}, {'start': '2203.440', 'end': '2207.200', 'text': "can't charge for a haircut, what I'd"}, {'start': '2205.599', 'end': '2209.200', 'text': 'like to charge and what the people of'}, {'start': '2207.200', 'end': '2212.079', 'text': 'Essex are willing to pay, maybe two'}, {'start': '2209.200', 'end': '2213.839', 'text': "different things. Um, we're premium, so"}, {'start': '2212.079', 'end': '2216.240', 'text': 'already people come in and pay a decent'}, {'start': '2213.839', 'end': '2218.920', 'text': "amount for their hair. So, yeah, there's"}, {'start': '2216.240', 'end': '2222.400', 'text': 'just uh loads loads going on, but'}, {'start': '2218.920', 'end': '2225.200', 'text': 'um I just I do enjoy it all. I mean, for'}, {'start': '2222.400', 'end': '2228.880', 'text': "for even when it's challenging, I still"}, {'start': '2225.200', 'end': '2230.720', 'text': 'kind of you you somehow get there and it'}, {'start': '2228.880', 'end': '2232.880', 'text': 'feels good when you do, you know. Yeah.'}, {'start': '2230.720', 'end': '2235.280', 'text': "Yeah, definitely. It's a lot to take"}, {'start': '2232.880', 'end': '2238.079', 'text': 'take on, right? Because you are a single'}, {'start': '2235.280', 'end': '2239.839', 'text': "business owner. Um, and so there's a lot"}, {'start': '2238.079', 'end': '2242.320', 'text': 'of responsibility as well. And you'}, {'start': '2239.839', 'end': '2244.000', 'text': 'talked uh briefly on how important it is'}, {'start': '2242.320', 'end': '2245.880', 'text': 'for you to know that your team are'}, {'start': '2244.000', 'end': '2248.560', 'text': 'evolving as well and giving them that'}, {'start': '2245.880', 'end': '2251.119', 'text': 'opportunity. How do you manage that like'}, {'start': '2248.560', 'end': '2253.520', 'text': "from a point of you've got all these"}, {'start': '2251.119', 'end': '2256.000', 'text': "ideas or at the same time you've got"}, {'start': '2253.520', 'end': '2258.079', 'text': 'these challenges? Do you is that'}, {'start': '2256.000', 'end': '2260.240', 'text': 'something that you manage yourself? How'}, {'start': '2258.079', 'end': '2262.960', 'text': 'do you do you talk with others? How do'}, {'start': '2260.240', 'end': '2265.119', 'text': 'you kind of kind of create more clarity'}, {'start': '2262.960', 'end': '2267.680', 'text': 'in your mind?'}, {'start': '2265.119', 'end': '2270.880', 'text': 'So we with the team we have monthly'}, {'start': '2267.680', 'end': '2273.040', 'text': 'meetings. Um I have you know a lot of my'}, {'start': '2270.880', 'end': '2275.640', 'text': 'team have been with me a long time. So'}, {'start': '2273.040', 'end': '2278.320', 'text': 'we have regular sort of one-to-'}, {'start': '2275.640', 'end': '2280.320', 'text': 'ons. We talk a lot. You know I feel like'}, {'start': '2278.320', 'end': '2283.280', 'text': 'communication is everything. And I feel'}, {'start': '2280.320', 'end': '2286.000', 'text': "like when that's lacking problems occur."}, {'start': '2283.280', 'end': '2287.599', 'text': 'So I get to understand kind of where'}, {'start': '2286.000', 'end': '2290.240', 'text': "their head's at, whether they're very"}, {'start': '2287.599', 'end': '2292.240', 'text': 'happy as things are, whether they want a'}, {'start': '2290.240', 'end': '2294.400', 'text': 'bit more involvement in a certain area,'}, {'start': '2292.240', 'end': '2297.599', 'text': "whether they've got personal goals and"}, {'start': '2294.400', 'end': '2299.839', 'text': 'ambitions to achieve. I really work'}, {'start': '2297.599', 'end': '2302.000', 'text': 'closely and try and I get a lot of'}, {'start': '2299.839', 'end': '2304.880', 'text': 'satisfaction out of seeing people who'}, {'start': '2302.000', 'end': '2306.720', 'text': "work for me tell me that they're"}, {'start': '2304.880', 'end': '2308.320', 'text': 'striving for something and then in the'}, {'start': '2306.720', 'end': '2310.240', 'text': 'not too distant future they have got'}, {'start': '2308.320', 'end': '2314.280', 'text': 'that, you know. Um, so lots of'}, {'start': '2310.240', 'end': '2317.359', 'text': 'communication with the team. the ideas I'}, {'start': '2314.280', 'end': '2320.920', 'text': 'have and growth of the business or you'}, {'start': '2317.359', 'end': '2324.079', 'text': 'know chop hair care um which has been a'}, {'start': '2320.920', 'end': '2325.920', 'text': 'real amazing chapter for me that that is'}, {'start': '2324.079', 'end': '2329.599', 'text': "you know that's one of the things I'm"}, {'start': '2325.920', 'end': '2332.240', 'text': 'really proud of in this um as I say 2025'}, {'start': '2329.599', 'end': '2334.079', 'text': 'is you know in the hairdressing industry'}, {'start': '2332.240', 'end': '2336.400', 'text': "there's a lot of brands and corporations"}, {'start': '2334.079', 'end': '2339.359', 'text': 'that you have to invest your money into'}, {'start': '2336.400', 'end': '2341.839', 'text': 'to buy premium products to then use on'}, {'start': '2339.359', 'end': '2344.160', 'text': "your customers and They're forever"}, {'start': '2341.839', 'end': '2347.839', 'text': 'increasing in cost and as I say, the'}, {'start': '2344.160', 'end': '2350.079', 'text': 'margins are tight, you know. Um, and I'}, {'start': '2347.839', 'end': '2353.599', 'text': 'just I want somebody being able to leave'}, {'start': '2350.079', 'end': '2357.119', 'text': 'CHOP with a beautiful bag of goodies'}, {'start': '2353.599', 'end': '2359.040', 'text': 'going home with premium sustainable'}, {'start': '2357.119', 'end': '2361.599', 'text': 'natural hair care. When they get in the'}, {'start': '2359.040', 'end': '2363.680', 'text': 'shower in the morning, they can see'}, {'start': '2361.599', 'end': '2365.119', 'text': "chop. It's a reminder, oh, you know,"}, {'start': '2363.680', 'end': '2366.800', 'text': "like I've not had a haircut in a while."}, {'start': '2365.119', 'end': '2369.119', 'text': "Hopefully they've rebooked, but we've"}, {'start': '2366.800', 'end': '2370.800', 'text': 'got many ways in which they can book an'}, {'start': '2369.119', 'end': '2373.040', 'text': 'app and tech and all these bits and'}, {'start': '2370.800', 'end': '2374.880', 'text': "pieces. But you know what's more"}, {'start': '2373.040', 'end': '2376.880', 'text': 'important than seeing sort of a brand'}, {'start': '2374.880', 'end': '2380.160', 'text': "that's not chop in their shower and"}, {'start': '2376.880', 'end': '2382.800', 'text': 'having no relationship with that brand'}, {'start': '2380.160', 'end': '2386.000', 'text': 'or connection from linking that to my'}, {'start': '2382.800', 'end': '2387.720', 'text': 'business or so I always think of it like'}, {'start': '2386.000', 'end': '2390.160', 'text': 'a full 360'}, {'start': '2387.720', 'end': '2391.920', 'text': 'degree visual. So, like if you look'}, {'start': '2390.160', 'end': '2393.359', 'text': 'online and look at our website, if you'}, {'start': '2391.920', 'end': '2396.640', 'text': 'walk past the salon at night and put'}, {'start': '2393.359', 'end': '2399.359', 'text': 'your head through the window, um if you'}, {'start': '2396.640', 'end': '2401.040', 'text': 'phone us up, if you are in the salon, I'}, {'start': '2399.359', 'end': '2402.880', 'text': 'just want to make sure that every little'}, {'start': '2401.040', 'end': '2405.200', 'text': 'department you might experience an'}, {'start': '2402.880', 'end': '2408.880', 'text': "interaction with my business that it's"}, {'start': '2405.200', 'end': '2410.040', 'text': 'as premium as premium as, you know, like'}, {'start': '2408.880', 'end': '2413.760', 'text': 'as I say,'}, {'start': '2410.040', 'end': '2414.880', 'text': 'visual tech being in the Do you know'}, {'start': '2413.760', 'end': '2417.680', 'text': "what I'm trying to say about that? I"}, {'start': '2414.880', 'end': '2421.359', 'text': 'just kind of feel like every idea I have'}, {'start': '2417.680', 'end': '2422.880', 'text': 'I I guess I implement myself. Um'}, {'start': '2421.359', 'end': '2425.440', 'text': "because I'm not in a partnership. I"}, {'start': '2422.880', 'end': '2428.079', 'text': "don't have like um you know my wife"}, {'start': '2425.440', 'end': '2430.400', 'text': "who's super supportive. Um she's busy"}, {'start': '2428.079', 'end': '2432.240', 'text': "with the kids. Um she's a dancer."}, {'start': '2430.400', 'end': '2435.119', 'text': 'Hairdressing is not her thing. Although'}, {'start': '2432.240', 'end': '2436.560', 'text': "I go home and I talk a lot. Um she's"}, {'start': '2435.119', 'end': '2438.960', 'text': 'probably wanted to talk about other'}, {'start': '2436.560', 'end': '2440.560', 'text': 'things. Um so yeah, I mean I am part of'}, {'start': '2438.960', 'end': '2442.160', 'text': 'a network within the hairdressing'}, {'start': '2440.560', 'end': '2445.760', 'text': 'industry. I get to mingle and network'}, {'start': '2442.160', 'end': '2447.440', 'text': "with um peers. And I've had some really"}, {'start': '2445.760', 'end': '2450.400', 'text': 'exciting news this morning actually with'}, {'start': '2447.440', 'end': '2452.240', 'text': 'a brand of asked me to kind of be a part'}, {'start': '2450.400', 'end': '2455.000', 'text': 'of'}, {'start': '2452.240', 'end': '2458.000', 'text': 'um being almost like'}, {'start': '2455.000', 'end': '2459.760', 'text': 'a sort of key presenter for their brand'}, {'start': '2458.000', 'end': '2462.480', 'text': 'which would allow me to mingle and'}, {'start': '2459.760', 'end': '2464.000', 'text': 'network with other salon owners cuz a'}, {'start': '2462.480', 'end': '2466.079', 'text': 'lot of time it can be quite lonely. You'}, {'start': '2464.000', 'end': '2468.000', 'text': "know, you're not in it with you're on"}, {'start': '2466.079', 'end': '2470.079', 'text': "your own. So if there's ever an"}, {'start': '2468.000', 'end': '2472.480', 'text': "opportunity, I'll go to this it's called"}, {'start': '2470.079', 'end': '2476.240', 'text': "Red Club Breakfast where I've been asked"}, {'start': '2472.480', 'end': '2478.000', 'text': 'to be a key speaker um soon and that'}, {'start': '2476.240', 'end': '2479.760', 'text': 'will be a room full of people who are'}, {'start': '2478.000', 'end': '2481.040', 'text': 'business owners and they will be asking'}, {'start': '2479.760', 'end': '2483.200', 'text': 'me questions along with the other'}, {'start': '2481.040', 'end': '2485.599', 'text': 'members of the panel and those are'}, {'start': '2483.200', 'end': '2487.680', 'text': 'opportunities I really like to grab a'}, {'start': '2485.599', 'end': '2490.319', 'text': "hold of because it's an opportunity to"}, {'start': '2487.680', 'end': '2492.400', 'text': 'speak to like-minded people who are in'}, {'start': '2490.319', 'end': '2494.319', 'text': 'similar situations, you know. But I'}, {'start': '2492.400', 'end': '2496.160', 'text': 'mean, I actually take a lot of my'}, {'start': '2494.319', 'end': '2497.359', 'text': 'inspiration not from the hairdressing'}, {'start': '2496.160', 'end': '2499.040', 'text': "industry. Even though I'm a hairdresser"}, {'start': '2497.359', 'end': '2501.160', 'text': 'and I have a hair salon, I like to'}, {'start': '2499.040', 'end': '2506.079', 'text': 'travel. I love hotels. I like nice'}, {'start': '2501.160', 'end': '2508.720', 'text': "restaurants. I very I don't see anyone"}, {'start': '2506.079', 'end': '2510.079', 'text': "local to me as competition. I don't, if"}, {'start': '2508.720', 'end': '2512.480', 'text': "I'm honest, I don't care what anyone"}, {'start': '2510.079', 'end': '2515.040', 'text': 'else is up to. I only care about Chop,'}, {'start': '2512.480', 'end': '2516.480', 'text': 'my team, my people, our customers, and'}, {'start': '2515.040', 'end': '2519.359', 'text': 'what experience they have when they come'}, {'start': '2516.480', 'end': '2521.119', 'text': "to my salon. So, I might go, I mean, I'm"}, {'start': '2519.359', 'end': '2522.960', 'text': 'here today. Look at these lovely mugs. I'}, {'start': '2521.119', 'end': '2525.359', 'text': 'might, you know, I might leave and'}, {'start': '2522.960', 'end': '2527.440', 'text': 'think, branded mugs, what a great idea.'}, {'start': '2525.359', 'end': '2529.280', 'text': 'Um, I might, you know, I go to a nice'}, {'start': '2527.440', 'end': '2531.119', 'text': 'restaurant and the way they bring their'}, {'start': '2529.280', 'end': '2532.960', 'text': "coffee out and I might like that. I'll"}, {'start': '2531.119', 'end': '2534.640', 'text': 'try and implement that with my younger'}, {'start': '2532.960', 'end': '2538.000', 'text': 'members of staff as to how we deliver'}, {'start': '2534.640', 'end': '2540.160', 'text': 'something. And so, yeah, I kind of'}, {'start': '2538.000', 'end': '2541.839', 'text': "brain's always ticking. Yeah. And it's"}, {'start': '2540.160', 'end': '2543.680', 'text': 'interesting that you say about I love'}, {'start': '2541.839', 'end': '2545.760', 'text': "that actually that you don't get phased"}, {'start': '2543.680', 'end': '2548.800', 'text': 'by what the competition is doing because'}, {'start': '2545.760', 'end': '2551.280', 'text': "it comes back to sort of there's there's"}, {'start': '2548.800', 'end': '2552.960', 'text': 'a pattern there in terms of your career'}, {'start': '2551.280', 'end': '2554.720', 'text': "is you've always sort of remained"}, {'start': '2552.960', 'end': '2556.960', 'text': 'focused on what you want to achieve and'}, {'start': '2554.720', 'end': '2558.720', 'text': "you don't get distracted because you"}, {'start': '2556.960', 'end': '2561.359', 'text': 'touched on it a little bit earlier about'}, {'start': '2558.720', 'end': '2564.079', 'text': "distractions and there's social media."}, {'start': '2561.359', 'end': '2565.599', 'text': "Does that if you're so you don't get"}, {'start': '2564.079', 'end': '2569.599', 'text': 'completely distracted by what the'}, {'start': '2565.599', 'end': '2571.560', 'text': "competition's doing at the same time"}, {'start': '2569.599', 'end': '2574.240', 'text': "you're on social"}, {'start': '2571.560', 'end': '2576.079', 'text': 'media. Do you kind of find that you are'}, {'start': '2574.240', 'end': '2578.800', 'text': 'getting pulled in by what others are'}, {'start': '2576.079', 'end': '2580.880', 'text': 'doing? Um or do you see that as a I'}, {'start': '2578.800', 'end': '2582.160', 'text': 'guess a potential positive as in all'}, {'start': '2580.880', 'end': '2584.000', 'text': "right I like what you're doing I'll take"}, {'start': '2582.160', 'end': '2587.200', 'text': 'that.'}, {'start': '2584.000', 'end': '2589.760', 'text': 'Yeah I mean social media I the accounts'}, {'start': '2587.200', 'end': '2591.680', 'text': 'that I follow are I mean interests of'}, {'start': '2589.760', 'end': '2593.040', 'text': 'mine. So, I love boxing. I love surfing.'}, {'start': '2591.680', 'end': '2595.040', 'text': 'So, if you were to go into my personal'}, {'start': '2593.040', 'end': '2596.480', 'text': "social media, really the things I'm"}, {'start': '2595.040', 'end': '2599.119', 'text': "getting to see are things I I'm"}, {'start': '2596.480', 'end': '2602.079', 'text': "interested in. I don't I'm not even that"}, {'start': '2599.119', 'end': '2603.760', 'text': 'fussed about, you know, like I do, but I'}, {'start': '2602.079', 'end': '2606.079', 'text': "don't really pay attention to like the"}, {'start': '2603.760', 'end': '2608.800', 'text': 'stories if friends post stories or'}, {'start': '2606.079', 'end': '2611.280', 'text': 'because I just want to my relationships'}, {'start': '2608.800', 'end': '2612.480', 'text': 'to be real, you know? So, I want to'}, {'start': '2611.280', 'end': '2614.280', 'text': 'catch up with them and learn about what'}, {'start': '2612.480', 'end': '2616.480', 'text': "they've been up to in person or over the"}, {'start': '2614.280', 'end': '2620.400', 'text': "phone. I don't want to live my life"}, {'start': '2616.480', 'end': '2624.560', 'text': 'through social media. So yeah, I social'}, {'start': '2620.400', 'end': '2626.800', 'text': "media I I mean I'm into fitness. My feed"}, {'start': '2624.560', 'end': '2628.720', 'text': 'is full up with a lot of, you know,'}, {'start': '2626.800', 'end': '2629.680', 'text': 'people like stacked and with abs and'}, {'start': '2628.720', 'end': '2631.760', 'text': 'this that and the other and it might'}, {'start': '2629.680', 'end': '2635.560', 'text': 'make you think, wow, I need to get to'}, {'start': '2631.760', 'end': '2637.680', 'text': 'the gym more. But yeah, I just any time'}, {'start': '2635.560', 'end': '2639.839', 'text': 'spent, say for example, if you were'}, {'start': '2637.680', 'end': '2642.000', 'text': 'somebody to worry about what, you know,'}, {'start': '2639.839', 'end': '2644.079', 'text': "your competition's up to, I just see"}, {'start': '2642.000', 'end': '2645.599', 'text': "that as that time you've just wasted"}, {'start': '2644.079', 'end': '2648.560', 'text': 'thinking about that you could have spent'}, {'start': '2645.599', 'end': '2650.640', 'text': 'on your own business. Um, yeah. And'}, {'start': '2648.560', 'end': '2653.839', 'text': "that's how I think I don't it doesn't"}, {'start': '2650.640', 'end': '2655.680', 'text': 'cross my mind to wonder what anyone else'}, {'start': '2653.839', 'end': '2658.480', 'text': 'is up to because so long as I stay'}, {'start': '2655.680', 'end': '2660.160', 'text': "focused solely on what I'm doing. I"}, {'start': '2658.480', 'end': '2661.760', 'text': 'mean, when I look around the salon,'}, {'start': '2660.160', 'end': '2664.000', 'text': 'again, talking about that intuition,'}, {'start': '2661.760', 'end': '2667.359', 'text': 'that feeling, I can feel whether things'}, {'start': '2664.000', 'end': '2668.920', 'text': 'are going well or not. And things feel'}, {'start': '2667.359', 'end': '2671.440', 'text': "like they're going very"}, {'start': '2668.920', 'end': '2673.720', 'text': "well when I'm in my salon, when I'm not"}, {'start': '2671.440', 'end': '2676.079', 'text': 'in my salon. Just the feeling I have.'}, {'start': '2673.720', 'end': '2677.599', 'text': "And yeah, so I'm going to keep doing"}, {'start': '2676.079', 'end': '2679.920', 'text': "what I'm doing. You know, if I was to"}, {'start': '2677.599', 'end': '2681.520', 'text': 'sort of distract from that path and'}, {'start': '2679.920', 'end': '2682.960', 'text': 'start worrying about, you know, what'}, {'start': '2681.520', 'end': '2685.280', 'text': 'service somebody else might be offering,'}, {'start': '2682.960', 'end': '2686.960', 'text': "what price they're charging, you know, I"}, {'start': '2685.280', 'end': '2689.760', 'text': 'invest a lot of money in my team,'}, {'start': '2686.960', 'end': '2693.119', 'text': 'further educating courses, and we never'}, {'start': '2689.760', 'end': '2695.040', 'text': "stay the same. So yeah, it's just a I"}, {'start': '2693.119', 'end': '2696.880', 'text': 'just focus on us, you know. I love that.'}, {'start': '2695.040', 'end': '2698.880', 'text': "I love that. I'm I'm like writing notes"}, {'start': '2696.880', 'end': '2700.400', 'text': "down for myself because I'm just like I"}, {'start': '2698.880', 'end': '2702.640', 'text': 'need, you know, find it really'}, {'start': '2700.400', 'end': '2705.680', 'text': 'inspiring. Is there anything that gives'}, {'start': '2702.640', 'end': '2707.680', 'text': 'keeps you awake at night?'}, {'start': '2705.680', 'end': '2709.839', 'text': "I really do think it's like that feeling"}, {'start': '2707.680', 'end': '2713.200', 'text': 'of have I sort of taken on a bit too'}, {'start': '2709.839', 'end': '2715.880', 'text': 'much? Have I, you know, I guess maybe'}, {'start': '2713.200', 'end': '2718.560', 'text': "I've I think one of my flaws is I am"}, {'start': '2715.880', 'end': '2720.720', 'text': 'impatient. You know, I want things done'}, {'start': '2718.560', 'end': '2722.800', 'text': 'now and I want them done to the standard'}, {'start': '2720.720', 'end': '2725.160', 'text': 'that I want them done to. And a lot of'}, {'start': '2722.800', 'end': '2728.240', 'text': "the time that's unrealistic."}, {'start': '2725.160', 'end': '2730.000', 'text': "So that's maybe things that can like um"}, {'start': '2728.240', 'end': '2731.160', 'text': "keep me up at night when I'm thinking"}, {'start': '2730.000', 'end': '2734.160', 'text': 'you'}, {'start': '2731.160', 'end': '2735.839', 'text': 'know about a little and as I say those'}, {'start': '2734.160', 'end': '2737.359', 'text': 'little niggly things are really more'}, {'start': '2735.839', 'end': '2741.640', 'text': "prevalent when I'm not looking after"}, {'start': '2737.359', 'end': '2744.720', 'text': 'myself. So I know that if I look after'}, {'start': '2741.640', 'end': '2746.720', 'text': "myself yeah I mean some people say don't"}, {'start': '2744.720', 'end': '2749.599', 'text': 'sweat the small stuff but I think I I do'}, {'start': '2746.720', 'end': '2752.000', 'text': 'sweat the small stuff because if I if I'}, {'start': '2749.599', 'end': '2754.960', 'text': 'just dismiss those little things what do'}, {'start': '2752.000', 'end': '2758.720', 'text': 'they then grow into? So, um I just care'}, {'start': '2754.960', 'end': '2761.040', 'text': "about detail and I don't by any means"}, {'start': '2758.720', 'end': '2763.599', 'text': 'claim that I get it right all the time.'}, {'start': '2761.040', 'end': '2767.040', 'text': "Um, you know, I'm sure there's so much"}, {'start': '2763.599', 'end': '2770.280', 'text': "more I could be doing and but I'm I feel"}, {'start': '2767.040', 'end': '2774.160', 'text': 'like what does help me sleep at night'}, {'start': '2770.280', 'end': '2775.680', 'text': "is if you know you're doing your best um"}, {'start': '2774.160', 'end': '2778.720', 'text': "when it comes to like I don't know"}, {'start': '2775.680', 'end': '2780.640', 'text': 'retention of staff. I do truly know that'}, {'start': '2778.720', 'end': '2783.480', 'text': "I can't I can't be doing anymore for the"}, {'start': '2780.640', 'end': '2786.880', 'text': "team that I've got. I I give them my all"}, {'start': '2783.480', 'end': '2788.960', 'text': "and I when I make decisions I don't make"}, {'start': '2786.880', 'end': '2790.960', 'text': 'decisions based on greed or thinking'}, {'start': '2788.960', 'end': '2792.720', 'text': 'about myself and how this is going to'}, {'start': '2790.960', 'end': '2794.240', 'text': "solely benefit me. It's like"}, {'start': '2792.720', 'end': '2796.400', 'text': 'collectively how is that going to affect'}, {'start': '2794.240', 'end': '2798.480', 'text': 'team chop and when I put my head on the'}, {'start': '2796.400', 'end': '2799.319', 'text': "pillow I'm pretty cool because I'm like"}, {'start': '2798.480', 'end': '2801.839', 'text': "I'm"}, {'start': '2799.319', 'end': '2803.839', 'text': 'not doing anything dodgy with my'}, {'start': '2801.839', 'end': '2805.920', 'text': 'accounts or any I do everything as I'}, {'start': '2803.839', 'end': '2807.839', 'text': "should. I don't want to kind of be in"}, {'start': '2805.920', 'end': '2811.359', 'text': 'trouble with anyone. I just want to kind'}, {'start': '2807.839', 'end': '2813.040', 'text': 'of do a good job and um yeah, so I kind'}, {'start': '2811.359', 'end': '2814.720', 'text': 'of that helps. I mean, if you ask my'}, {'start': '2813.040', 'end': '2817.920', 'text': "wife, she'd probably say I'm a great"}, {'start': '2814.720', 'end': '2820.400', 'text': 'sleeper. Um and I can sleep through'}, {'start': '2817.920', 'end': '2822.319', 'text': 'anything and sleep on anything. But I'}, {'start': '2820.400', 'end': '2824.000', 'text': "don't know, I do have a busy brain and"}, {'start': '2822.319', 'end': '2827.760', 'text': "there are quite a few times where it's"}, {'start': '2824.000', 'end': '2830.720', 'text': 'sort of hard to switch off. But um yeah,'}, {'start': '2827.760', 'end': '2832.839', 'text': 'on the whole I kind of Yeah, I think'}, {'start': '2830.720', 'end': '2835.359', 'text': 'when saying it all out'}, {'start': '2832.839', 'end': '2840.160', 'text': 'loud, it really the things that just'}, {'start': '2835.359', 'end': '2842.079', 'text': "kind of make a difficult day is when I'm"}, {'start': '2840.160', 'end': '2843.920', 'text': 'worrying about anything sort of'}, {'start': '2842.079', 'end': '2845.760', 'text': "financial. And as I say, that's if I'm"}, {'start': '2843.920', 'end': '2848.640', 'text': 'really trying to pick out the bits that'}, {'start': '2845.760', 'end': '2850.800', 'text': 'are like the the not such good bits. I'}, {'start': '2848.640', 'end': '2853.280', 'text': 'wish like money was no object because if'}, {'start': '2850.800', 'end': '2855.839', 'text': 'money was no object, I have a dream and'}, {'start': '2853.280', 'end': '2857.359', 'text': 'a vision of what my salon would'}, {'start': '2855.839', 'end': '2859.280', 'text': "ultimately look like. And I'm working."}, {'start': '2857.359', 'end': '2861.359', 'text': "I'm still work. Even though I am where I"}, {'start': '2859.280', 'end': '2863.680', 'text': "am and I have what I have, I'm nowhere"}, {'start': '2861.359', 'end': '2866.079', 'text': "near where I want to be. And I've got"}, {'start': '2863.680', 'end': '2868.880', 'text': "I've got a dream vision of what that"}, {'start': '2866.079', 'end': '2870.480', 'text': "looks like. And I'm, you know, with the"}, {'start': '2868.880', 'end': '2873.119', 'text': 'potential for Saddle number two around'}, {'start': '2870.480', 'end': '2875.680', 'text': 'the corner, I want it to kind of be'}, {'start': '2873.119', 'end': '2877.200', 'text': 'closer to that vision, um, if not that'}, {'start': '2875.680', 'end': '2879.280', 'text': "vision. So that's kind of what I'm"}, {'start': '2877.200', 'end': '2881.280', 'text': 'working towards. So it just never stops,'}, {'start': '2879.280', 'end': '2883.280', 'text': "does it? No, definitely not. It doesn't"}, {'start': '2881.280', 'end': '2884.960', 'text': 'stop at all. And you say you you'}, {'start': '2883.280', 'end': '2886.960', 'text': "sometimes think you've bitten on more"}, {'start': '2884.960', 'end': '2888.640', 'text': 'than you can chew type of thing. Is that'}, {'start': '2886.960', 'end': '2891.119', 'text': "because your mind's thinking about where"}, {'start': '2888.640', 'end': '2893.119', 'text': "you want to go or with where you're at"}, {'start': '2891.119', 'end': '2895.839', 'text': 'currently? I think sometimes I do'}, {'start': '2893.119', 'end': '2898.880', 'text': 'unnecessary things like I things that'}, {'start': '2895.839', 'end': '2901.119', 'text': "might not even be on someone's radar of"}, {'start': '2898.880', 'end': '2904.000', 'text': 'well that needs renewing or that you'}, {'start': '2901.119', 'end': '2906.000', 'text': 'know the entire salon needs redecorating'}, {'start': '2904.000', 'end': '2907.760', 'text': 'even though it was only done 3 months'}, {'start': '2906.000', 'end': '2909.359', 'text': "ago. I'm just like I don't want there to"}, {'start': '2907.760', 'end': '2911.680', 'text': "be a scuff on the wall. I don't want"}, {'start': '2909.359', 'end': '2912.800', 'text': 'there to be a hair in sight and I cut'}, {'start': '2911.680', 'end': '2915.200', 'text': 'hair all day. Do you know what I mean?'}, {'start': '2912.800', 'end': '2917.599', 'text': 'This is stupid. I think I can torment'}, {'start': '2915.200', 'end': '2919.520', 'text': 'myself of having these unrealistic'}, {'start': '2917.599', 'end': '2922.720', 'text': 'expectations. I want the salon to look'}, {'start': '2919.520', 'end': '2924.319', 'text': 'like a showroom all day every day. Yeah,'}, {'start': '2922.720', 'end': '2927.359', 'text': "it's got hundreds of people going in and"}, {'start': '2924.319', 'end': '2930.000', 'text': 'out of it every week. So, um, but I just'}, {'start': '2927.359', 'end': '2931.680', 'text': 'tell myself that, you know, if you aim'}, {'start': '2930.000', 'end': '2934.720', 'text': "for the stars, you'll get somewhere"}, {'start': '2931.680', 'end': '2936.319', 'text': 'close. So by me probably being sometimes'}, {'start': '2934.720', 'end': '2939.440', 'text': 'a pain in the ass and having these'}, {'start': '2936.319', 'end': '2941.680', 'text': 'expectations, it means that the team get'}, {'start': '2939.440', 'end': '2944.640', 'text': "to work in a facility that's functioning"}, {'start': '2941.680', 'end': '2947.599', 'text': "well, nothing's broken, the tech that"}, {'start': '2944.640', 'end': '2950.240', 'text': 'they have available. They can my team'}, {'start': '2947.599', 'end': '2952.319', 'text': 'can go home, f come to work, focus on'}, {'start': '2950.240', 'end': '2954.480', 'text': 'the job at hand, look after their'}, {'start': '2952.319', 'end': '2956.400', 'text': "clients, and they know that they're in"}, {'start': '2954.480', 'end': '2958.440', 'text': "safe hands and everything's being looked"}, {'start': '2956.400', 'end': '2961.200', 'text': 'after for them.'}, {'start': '2958.440', 'end': '2964.000', 'text': 'and the clients coming into the salon'}, {'start': '2961.200', 'end': '2965.520', 'text': 'know that my standards are high. You'}, {'start': '2964.000', 'end': '2967.680', 'text': "know, there's not going to be a shortcut"}, {'start': '2965.520', 'end': '2969.760', 'text': 'taken and that reassures them that'}, {'start': '2967.680', 'end': '2971.200', 'text': "they're in safe hands. So, if for"}, {'start': '2969.760', 'end': '2973.920', 'text': "example, I've had a long-term client"}, {'start': '2971.200', 'end': '2975.200', 'text': "who's comes to me and I'm busy and they"}, {'start': '2973.920', 'end': '2977.599', 'text': "can't get in with me and they're going"}, {'start': '2975.200', 'end': '2979.440', 'text': 'to go and see one of my junior members'}, {'start': '2977.599', 'end': '2981.119', 'text': "of staff, they know and they've got the"}, {'start': '2979.440', 'end': '2983.200', 'text': "confidence that they're going to be fine"}, {'start': '2981.119', 'end': '2984.960', 'text': "because the training that I've put in"}, {'start': '2983.200', 'end': '2987.599', 'text': 'place is going to have got them to the'}, {'start': '2984.960', 'end': '2989.359', 'text': 'level they need to be at to do it to a'}, {'start': '2987.599', 'end': '2990.480', 'text': 'standard that I would be happy with, you'}, {'start': '2989.359', 'end': '2992.920', 'text': 'know.'}, {'start': '2990.480', 'end': '2997.839', 'text': 'And do you ever has there'}, {'start': '2992.920', 'end': '3000.319', 'text': "been a time where you've an expectation"}, {'start': '2997.839', 'end': '3002.400', 'text': "hasn't been met or certain standards"}, {'start': '3000.319', 'end': '3005.680', 'text': "aren't being met within the team? How do"}, {'start': '3002.400', 'end': '3008.640', 'text': "you manage that? Oh, that's that's"}, {'start': '3005.680', 'end': '3011.200', 'text': 'happened quite a fair few times. I mean,'}, {'start': '3008.640', 'end': '3012.960', 'text': "I always think I don't know where I"}, {'start': '3011.200', 'end': '3014.480', 'text': 'heard this, but I just really and'}, {'start': '3012.960', 'end': '3016.160', 'text': "sometimes it's not even meant as a"}, {'start': '3014.480', 'end': '3019.440', 'text': 'quote, but I listen to a lot of podcasts'}, {'start': '3016.160', 'end': '3022.400', 'text': "myself and I've actually got a pad in my"}, {'start': '3019.440', 'end': '3024.880', 'text': 'book that I just constantly write quotes'}, {'start': '3022.400', 'end': '3026.319', 'text': 'in and things that mean a lot to me.'}, {'start': '3024.880', 'end': '3028.720', 'text': 'Initially, I started writing on my'}, {'start': '3026.319', 'end': '3030.800', 'text': 'iPhone and I feel like like a digital'}, {'start': '3028.720', 'end': '3031.920', 'text': 'calendar, notes on your iPhone, it'}, {'start': '3030.800', 'end': '3033.760', 'text': "doesn't really mean too much to me."}, {'start': '3031.920', 'end': '3035.359', 'text': 'Whereas, if I like put pen to paper,'}, {'start': '3033.760', 'end': '3036.800', 'text': 'maybe one day my kids would be like, you'}, {'start': '3035.359', 'end': '3038.640', 'text': 'know, have my black book of all my'}, {'start': '3036.800', 'end': '3042.319', 'text': "quotes. So, I thought that's quite cool."}, {'start': '3038.640', 'end': '3044.040', 'text': 'Um, I heard something and it was it I'}, {'start': '3042.319', 'end': '3048.160', 'text': 'took out of this conversation that'}, {'start': '3044.040', 'end': '3050.240', 'text': 'psychology is as infectious as the flu.'}, {'start': '3048.160', 'end': '3052.640', 'text': 'And I just really resonated with that.'}, {'start': '3050.240', 'end': '3054.960', 'text': "And I feel like, you know, somebody's"}, {'start': '3052.640', 'end': '3057.079', 'text': 'mindset if they are, you know, a bad'}, {'start': '3054.960', 'end': '3060.160', 'text': 'apple amongst the team, if they'}, {'start': '3057.079', 'end': '3062.000', 'text': 'are bringing baggage to your working'}, {'start': '3060.160', 'end': '3065.200', 'text': 'place, um, and things that should be'}, {'start': '3062.000', 'end': '3068.319', 'text': 'left at the door, it can really infect'}, {'start': '3065.200', 'end': '3070.960', 'text': 'the entire team. So when it comes to'}, {'start': '3068.319', 'end': '3073.040', 'text': 'standards not being met, I feel like the'}, {'start': '3070.960', 'end': '3076.480', 'text': 'standard we set that is that we provide'}, {'start': '3073.040', 'end': '3079.280', 'text': 'an experience for our customers and'}, {'start': '3076.480', 'end': '3080.640', 'text': "we're professionals and people don't you"}, {'start': '3079.280', 'end': '3082.000', 'text': "know sometimes you've got clients who've"}, {'start': '3080.640', 'end': '3083.359', 'text': 'known you for many years and they do'}, {'start': '3082.000', 'end': '3085.440', 'text': "want to know what you've been up to and"}, {'start': '3083.359', 'end': '3087.359', 'text': "how you are and it's like a counseling"}, {'start': '3085.440', 'end': '3089.040', 'text': 'session but ultimately they need to'}, {'start': '3087.359', 'end': '3092.000', 'text': 'leave feeling a lot better than when'}, {'start': '3089.040', 'end': '3093.079', 'text': 'they came through through the door. So'}, {'start': '3092.000', 'end': '3095.520', 'text': 'for me,'}, {'start': '3093.079', 'end': '3097.280', 'text': "when situations I've experienced where"}, {'start': '3095.520', 'end': '3098.880', 'text': 'standards have not been met is when'}, {'start': '3097.280', 'end': '3100.559', 'text': "somebody's left and they've not had the"}, {'start': '3098.880', 'end': '3103.359', 'text': "experience that I'd like them to have"}, {'start': '3100.559', 'end': '3107.280', 'text': 'and then conversations need to be had.'}, {'start': '3103.359', 'end': '3109.359', 'text': "Um you know I'm at a place now where I"}, {'start': '3107.280', 'end': '3111.680', 'text': 'just want to work I want people whether'}, {'start': '3109.359', 'end': '3113.760', 'text': 'this is a good thing or a bad thing but'}, {'start': '3111.680', 'end': '3116.000', 'text': "it's just how I am. I we're a small"}, {'start': '3113.760', 'end': '3117.920', 'text': 'intimate team and everyone who works at'}, {'start': '3116.000', 'end': '3120.720', 'text': 'Chop I want them to be the right fit. In'}, {'start': '3117.920', 'end': '3122.400', 'text': "the past, I've had maybe prioritized the"}, {'start': '3120.720', 'end': '3123.760', 'text': 'wrong thing. And this is all lessons'}, {'start': '3122.400', 'end': '3127.359', 'text': "learned. I've kind of someone might have"}, {'start': '3123.760', 'end': '3129.839', 'text': 'rocked up and to my business and they'}, {'start': '3127.359', 'end': '3131.680', 'text': 'might have a a full client base and they'}, {'start': '3129.839', 'end': '3133.359', 'text': "turn over X amount a week and it's like,"}, {'start': '3131.680', 'end': '3135.680', 'text': "wow, that's a real nice injection into"}, {'start': '3133.359', 'end': '3139.119', 'text': "the business and then they're not the"}, {'start': '3135.680', 'end': '3141.359', 'text': "right fit. And I've kind of taken people"}, {'start': '3139.119', 'end': '3143.359', 'text': 'on board in that sort of scenario and'}, {'start': '3141.359', 'end': '3145.680', 'text': 'quickly realized, wow, this is uh this'}, {'start': '3143.359', 'end': '3146.960', 'text': "has rocked the boat and this is so it's"}, {'start': '3145.680', 'end': '3148.960', 'text': "quite a nice place to be. I'm at a place"}, {'start': '3146.960', 'end': '3152.079', 'text': "now where I'm very happy to make"}, {'start': '3148.960', 'end': '3154.079', 'text': 'decisions that are right for the team'}, {'start': '3152.079', 'end': '3155.760', 'text': "and if it does mean that you've got to"}, {'start': '3154.079', 'end': '3157.440', 'text': 'have an uncomfortable conversation, it'}, {'start': '3155.760', 'end': '3159.200', 'text': 'just has to happen, you know. Yeah. I'}, {'start': '3157.440', 'end': '3160.960', 'text': 'was going to ask how you know about the'}, {'start': '3159.200', 'end': '3162.319', 'text': 'uncomfortable conversations, but it'}, {'start': '3160.960', 'end': '3164.480', 'text': "seems that that's something that you're"}, {'start': '3162.319', 'end': '3166.160', 'text': "quite quite happy to have. I don't enjoy"}, {'start': '3164.480', 'end': '3168.400', 'text': "it. Like I don't know if anyone enjoys"}, {'start': '3166.160', 'end': '3172.319', 'text': "it. Maybe they they're sickos and they"}, {'start': '3168.400', 'end': '3174.400', 'text': 'do enjoy it. But yeah, I mean I you know'}, {'start': '3172.319', 'end': '3178.000', 'text': 'I try and tell myself just you know'}, {'start': '3174.400', 'end': '3180.000', 'text': 'business is business and really try and'}, {'start': '3178.000', 'end': '3181.319', 'text': 'restrict the amount of like personal'}, {'start': '3180.000', 'end': '3183.440', 'text': 'attachment or'}, {'start': '3181.319', 'end': '3185.599', 'text': 'emotion attached to that situation as'}, {'start': '3183.440', 'end': '3187.680', 'text': "possible. It's easier said than done. Um"}, {'start': '3185.599', 'end': '3189.160', 'text': 'you know I care about my business. I'}, {'start': '3187.680', 'end': '3193.520', 'text': 'care about my'}, {'start': '3189.160', 'end': '3195.520', 'text': 'team and you know you want people to be'}, {'start': '3193.520', 'end': '3198.559', 'text': "happy and you also don't want to make"}, {'start': '3195.520', 'end': '3200.400', 'text': 'people sad. So sometimes I wish I was a'}, {'start': '3198.559', 'end': '3201.920', 'text': 'bit more cutthroat. I like to give'}, {'start': '3200.400', 'end': '3203.359', 'text': 'people the benefit of the doubt and then'}, {'start': '3201.920', 'end': '3204.800', 'text': "once it's got to a point where it's like"}, {'start': '3203.359', 'end': '3207.359', 'text': "you've crossed me too many times, it is"}, {'start': '3204.800', 'end': '3209.839', 'text': "very I'm very good at shutting that door"}, {'start': '3207.359', 'end': '3211.520', 'text': "and there's no hard feelings and nothing"}, {'start': '3209.839', 'end': '3214.480', 'text': "personal. I don't think about it on that"}, {'start': '3211.520', 'end': '3219.200', 'text': "level. It's just you're not right. Let's"}, {'start': '3214.480', 'end': '3221.599', 'text': 'call it a day. Um but I do like to'}, {'start': '3219.200', 'end': '3223.200', 'text': "nurture people. You know I we're in a"}, {'start': '3221.599', 'end': '3225.280', 'text': 'creative industry. We have many'}, {'start': '3223.200', 'end': '3227.680', 'text': 'different creative mindsets coming into'}, {'start': '3225.280', 'end': '3229.359', 'text': 'our world and'}, {'start': '3227.680', 'end': '3232.240', 'text': 'I like almost being like a bit of a'}, {'start': '3229.359', 'end': '3234.800', 'text': 'mentor where I can kind of try and teach'}, {'start': '3232.240', 'end': '3237.040', 'text': 'people to think a bit more positively'}, {'start': '3234.800', 'end': '3238.960', 'text': 'and that look at what they have rather'}, {'start': '3237.040', 'end': '3240.000', 'text': "than what they don't have. I think a lot"}, {'start': '3238.960', 'end': '3243.920', 'text': 'of people struggle with that to be'}, {'start': '3240.000', 'end': '3246.160', 'text': 'honest with you. Um but sometimes I feel'}, {'start': '3243.920', 'end': '3248.559', 'text': 'like you know I can hang on to that a'}, {'start': '3246.160', 'end': '3251.920', 'text': 'bit too long you know. Yeah. Um working'}, {'start': '3248.559', 'end': '3253.599', 'text': "on that. Yeah, that's uh yeah, but it"}, {'start': '3251.920', 'end': '3255.119', 'text': 'see sounds like as you say, I love the'}, {'start': '3253.599', 'end': '3256.480', 'text': "way you say team chop. So, it's"}, {'start': '3255.119', 'end': '3258.079', 'text': "definitely something that's really"}, {'start': '3256.480', 'end': '3260.160', 'text': 'really important to you is just making'}, {'start': '3258.079', 'end': '3261.920', 'text': 'sure you have the right fit. And uh'}, {'start': '3260.160', 'end': '3264.240', 'text': 'before we wrap up though, I always like'}, {'start': '3261.920', 'end': '3266.240', 'text': 'to ask one last question. Okay. If you'}, {'start': '3264.240', 'end': '3268.480', 'text': "were to go back and start again, let's"}, {'start': '3266.240', 'end': '3271.119', 'text': 'say, or you were going back to talk to'}, {'start': '3268.480', 'end': '3272.680', 'text': 'your younger self, what would you uh'}, {'start': '3271.119', 'end': '3278.480', 'text': 'what would you say to'}, {'start': '3272.680', 'end': '3284.440', 'text': 'uh to Paul 20 years ago or 15 years ago?'}, {'start': '3278.480', 'end': '3286.960', 'text': 'Wow. Um, I would probably say'}, {'start': '3284.440', 'end': '3288.960', 'text': 'just really like I think maybe in my'}, {'start': '3286.960', 'end': '3291.359', 'text': 'younger days in my, you know, I started'}, {'start': '3288.960', 'end': '3293.040', 'text': 'when I was in my early 20ies, maybe I'}, {'start': '3291.359', 'end': '3295.280', 'text': 'cared a bit too much about what other'}, {'start': '3293.040', 'end': '3297.680', 'text': "people thought and I wasn't as"}, {'start': '3295.280', 'end': '3300.800', 'text': "forthcoming. I've had a really fun life"}, {'start': '3297.680', 'end': '3303.760', 'text': "and I've done some cool things, but I've"}, {'start': '3300.800', 'end': '3305.440', 'text': 'never kind of been that kind of like'}, {'start': '3303.760', 'end': '3306.880', 'text': 'person who wants to sort of like have it'}, {'start': '3305.440', 'end': '3310.240', 'text': 'all on camera and be like, "Hey, look at'}, {'start': '3306.880', 'end': '3312.200', 'text': 'me. But I feel like back then, had I'}, {'start': '3310.240', 'end': '3316.680', 'text': 'have started that'}, {'start': '3312.200', 'end': '3319.599', 'text': 'then my my online presence now would'}, {'start': '3316.680', 'end': '3321.680', 'text': 'be a lot different to what it is because'}, {'start': '3319.599', 'end': '3323.119', 'text': "I'm not really invested the time in it."}, {'start': '3321.680', 'end': '3325.680', 'text': "And I'm really trying to change that"}, {'start': '3323.119', 'end': '3328.559', 'text': 'now. Um, so I would just say just back'}, {'start': '3325.680', 'end': '3331.359', 'text': "yourself, be confident, and there's"}, {'start': '3328.559', 'end': '3333.359', 'text': 'going to be many people out there who do'}, {'start': '3331.359', 'end': '3335.200', 'text': "like what you're saying and what you're"}, {'start': '3333.359', 'end': '3337.599', 'text': "about and there's always going to be"}, {'start': '3335.200', 'end': '3339.920', 'text': 'haters. And just if you can, as hard as'}, {'start': '3337.599', 'end': '3341.680', 'text': 'it may be, like ignore the comments.'}, {'start': '3339.920', 'end': '3344.559', 'text': "Don't even read the comments and just"}, {'start': '3341.680', 'end': '3347.839', 'text': 'focus on you and the people that support'}, {'start': '3344.559', 'end': '3349.760', 'text': "you. Um, yeah. And anyone who doesn't,"}, {'start': '3347.839', 'end': '3351.119', 'text': "it's just let them do their thing and"}, {'start': '3349.760', 'end': '3353.040', 'text': "they don't need to be a part of your"}, {'start': '3351.119', 'end': '3354.799', 'text': 'bubble, you know. Yeah, definitely great'}, {'start': '3353.040', 'end': '3356.559', 'text': 'advice. And usually haters mean that'}, {'start': '3354.799', 'end': '3358.880', 'text': "you're you're doing something right as"}, {'start': '3356.559', 'end': '3360.799', 'text': "well. So, um, you've been awesome. Thank"}, {'start': '3358.880', 'end': '3363.440', 'text': "you. I've absolutely loved talking with"}, {'start': '3360.799', 'end': '3365.200', 'text': "you today. you uh you've inspired me by"}, {'start': '3363.440', 'end': '3367.119', 'text': "things that you said and it's uh as I"}, {'start': '3365.200', 'end': '3368.880', 'text': "say I've been note-taking almost of"}, {'start': '3367.119', 'end': '3370.559', 'text': 'things that I would love to take away.'}, {'start': '3368.880', 'end': '3372.640', 'text': "So I'm sure our audience today are going"}, {'start': '3370.559', 'end': '3374.000', 'text': 'to be really appreciative of you sharing'}, {'start': '3372.640', 'end': '3375.359', 'text': 'your story today. Thank you Karina. I'}, {'start': '3374.000', 'end': '3376.720', 'text': 'want to ask you loads of questions. You'}, {'start': '3375.359', 'end': '3379.040', 'text': 'seem like you got a lot of successful'}, {'start': '3376.720', 'end': '3381.599', 'text': 'things going on. Well yeah I will be'}, {'start': '3379.040', 'end': '3383.280', 'text': 'interviewed very soon as well listening'}, {'start': '3381.599', 'end': '3385.680', 'text': "to that. Yeah I'll be able to share"}, {'start': '3383.280', 'end': '3387.559', 'text': 'share back. So thank you again. Thank'}, {'start': '3385.680', 'end': '3390.319', 'text': 'you everyone for listening'}, {'start': '3387.559', 'end': '3392.160', 'text': "today. Love this episode. Don't miss"}, {'start': '3390.319', 'end': '3394.799', 'text': 'out. Hit subscribe on our YouTube'}, {'start': '3392.160', 'end': '3397.359', 'text': 'channel and follow us on Spotify, Apple'}, {'start': '3394.799', 'end': '3400.480', 'text': 'Podcasts, and Instagram as we continue'}, {'start': '3397.359', 'end': '3400.480', 'text': 'to keep it real.'}]