Case Study - Eastman Chemical - Rounds, Recs and Reliability | GE Vernova
GE Vernova
[{'start': '9.376', 'end': '11.978', 'text': "First\noff, we'll go ahead and get started."}, {'start': '11.978', 'end': '15.048', 'text': 'First off, I do want to thank all of you\nall for being here.'}, {'start': '15.048', 'end': '15.749', 'text': 'I was'}, {'start': '15.749', 'end': '17.050', 'text': 'I was really afraid\nI was going to get up here,'}, {'start': '17.050', 'end': '19.252', 'text': "and there's going to be, like,\nfive people in front of me."}, {'start': '19.252', 'end': '21.021', 'text': "There's eight of us from Eastman here."}, {'start': '21.021', 'end': '25.859', 'text': "So I really appreciate, y'all coming\nand choosing to spend the next"}, {'start': '25.859', 'end': '29.429', 'text': '30 minutes listening to me ramble\non about rounds and recommendations.'}, {'start': '29.796', 'end': '32.799', 'text': 'I do want to point something out.'}, {'start': '32.899', 'end': '35.668', 'text': 'I found the timer guy.'}, {'start': '35.668', 'end': '36.536', 'text': 'Not today.'}, {'start': '36.536', 'end': '39.105', 'text': 'Okay, so,'}, {'start': '39.105', 'end': '40.473', 'text': 'let me introduce myself.'}, {'start': '40.473', 'end': '42.275', 'text': 'I am Danny Henry.'}, {'start': '42.275', 'end': '46.046', 'text': "I've been with Eastman\nfor going on 20 years now."}, {'start': '46.679', 'end': '50.750', 'text': 'I have, moved into the Reliability\nand Asset Integrity group.'}, {'start': '51.051', 'end': '55.522', 'text': 'About six and a half years ago\nnow, 13 of my years, I was an operator.'}, {'start': '55.555', 'end': '56.990', 'text': 'I was out in the field.'}, {'start': '56.990', 'end': '59.559', 'text': 'Eastman has been around\na really long time.'}, {'start': '59.559', 'end': '62.695', 'text': 'We hit 100 years, I think two years ago.'}, {'start': '62.996', 'end': '66.266', 'text': 'We employ somewhere around 14,000 people,'}, {'start': '66.666', 'end': '70.070', 'text': 'across the globe, with our largest sites'}, {'start': '70.070', 'end': '73.073', 'text': 'being in Tennessee and Texas.'}, {'start': '73.139', 'end': '77.177', 'text': 'We produce products ranging from, \npaint additives'}, {'start': '77.377', 'end': '82.282', 'text': 'to adhesives to plastic gardeners\nand then all over again'}, {'start': '82.282', 'end': '85.385', 'text': 'with our molecular\nrecycling methanol plant.'}, {'start': '86.052', 'end': '89.089', 'text': 'Now, you, Oops.'}, {'start': '89.389', 'end': '89.789', 'text': 'All right.'}, {'start': '89.789', 'end': '93.226', 'text': 'Now, you may\nor may not recognize my accent,'}, {'start': '93.226', 'end': '98.331', 'text': 'but I am from right here in Texas,\njust about four hours north of here.'}, {'start': '98.598', 'end': '103.103', 'text': 'Our Texas site employs around 1500 people,'}, {'start': '103.269', 'end': '106.439', 'text': 'with 600 of those being operators.'}, {'start': '107.273', 'end': '111.177', 'text': 'Well,\nI am now a global resource for Eastman.'}, {'start': '111.177', 'end': '113.680', 'text': 'I am a Texan. I will always be a Texan.'}, {'start': '113.680', 'end': '117.083', 'text': 'So I did want to share a few Texas things\nwith you guys.'}, {'start': '117.117', 'end': '120.553', 'text': "First off, I'll show you a map\nof where we're located. So"}, {'start': '121.588', 'end': '122.055', 'text': "so y'all"}, {'start': '122.055', 'end': '125.158', 'text': 'can see Longview\nis up in the northeast corner of Texas.'}, {'start': '125.158', 'end': '130.230', 'text': "And of course, of course, this week\nwe're down here on the, Texas Gulf Coast."}, {'start': '130.230', 'end': '133.533', 'text': 'Now, in Texas,\nwe we do things on a different level.'}, {'start': '133.633', 'end': '135.201', 'text': 'We go big in Texas.'}, {'start': '135.201', 'end': '137.537', 'text': 'And that goes for our scenic views.'}, {'start': '137.537', 'end': '140.306', 'text': "So real quick,\nI'll show you a few scenic views."}, {'start': '140.306', 'end': '142.742', 'text': 'So top left,\nthis is Big Bend National Park.'}, {'start': '142.742', 'end': '145.311', 'text': 'Beautiful. Overlook of a river there.'}, {'start': '145.311', 'end': '146.146', 'text': 'The top right.'}, {'start': '146.146', 'end': '150.583', 'text': 'That is a, sprawling\ncattle ranch in the Panhandle of Texas.'}, {'start': '150.817', 'end': '152.418', 'text': 'So big views.'}, {'start': '152.418', 'end': '154.988', 'text': "And then this bottom picture\nthat's just south of here."}, {'start': '154.988', 'end': '156.055', 'text': "That's in Galveston."}, {'start': '156.055', 'end': '160.527', 'text': 'So that is a beautiful sunrise\nover the Texas Gulf Coast.'}, {'start': '160.960', 'end': '164.364', 'text': 'We like to take things easy in Texas,\nthough.'}, {'start': '164.531', 'end': '169.769', 'text': "So, y'all, we we literally march cattle\nthrough our streets in Texas."}, {'start': '170.036', 'end': '171.905', 'text': 'This is not one of those test.'}, {'start': '171.905', 'end': '173.239', 'text': 'This is the real deal.'}, {'start': '173.239', 'end': '175.608', 'text': 'These are not AI generated pictures.'}, {'start': '175.608', 'end': '177.744', 'text': 'This is pictures of the Fort\nWorth Stockyards.'}, {'start': '177.744', 'end': '181.548', 'text': "If you're ever in the Dallas Fort\nWorth area and you can catch this, it's"}, {'start': '181.548', 'end': '182.749', 'text': 'quite a spectacle.'}, {'start': '182.749', 'end': '186.719', 'text': "Those Longhorns are huge\nwhen you're standing next to them, but"}, {'start': '187.654', 'end': '191.524', 'text': "okay, so we like to take things easy,\nbut when we're on our highways,"}, {'start': '191.991', 'end': '194.227', 'text': "y'all, we like to drive fast"}, {'start': '194.227', 'end': '197.864', 'text': '75 mile an hour speed limit on a two lane\nroad in the middle of nowhere.'}, {'start': '197.864', 'end': '199.933', 'text': 'East Texas is, calm.'}, {'start': '199.933', 'end': '201.634', 'text': 'And in fact, we expect it.'}, {'start': '201.634', 'end': '204.737', 'text': 'But on our major highways, interstates 80,'}, {'start': '204.904', 'end': '207.774', 'text': '85 miles an hour,\nthat is the common thing.'}, {'start': '207.774', 'end': '211.611', 'text': "But if we're going to drive that fast,\nwe're going to need some"}, {'start': '211.611', 'end': '213.079', 'text': 'really big gas stations.'}, {'start': '214.247', 'end': '215.848', 'text': "How many of y'all have heard of Bucky's?"}, {'start': '215.848', 'end': '218.918', 'text': "If you've never been to a Bucky's\nbefore, you're in Texas."}, {'start': '218.918', 'end': '221.621', 'text': "This is the home of the Bucky's franchise."}, {'start': '221.621', 'end': '223.690', 'text': "Go visit a Bucky's while you're here."}, {'start': '223.690', 'end': '225.058', 'text': 'Where else but Texas?'}, {'start': '225.058', 'end': '227.327', 'text': 'Can you pull into a gas station?'}, {'start': '227.327', 'end': '231.130', 'text': 'Fill your car up with gas,\ngo inside and buy a deer feeder,'}, {'start': '231.331', 'end': '235.134', 'text': 'some kind of,\nhigh end clothing and accessories,'}, {'start': '235.768', 'end': '239.806', 'text': 'a smell good candle\nand some wine glasses and a cattle prod.'}, {'start': '239.872', 'end': '243.810', 'text': "You just can't do that anywhere\nbut Texas at a gas station."}, {'start': '243.977', 'end': '245.278', 'text': 'So check those out.'}, {'start': '245.278', 'end': '249.249', 'text': 'So you can see in Texas,\nwe do things on a whole different level.'}, {'start': '249.249', 'end': '251.751', 'text': "We're very proud to be Texan."}, {'start': '251.751', 'end': '254.988', 'text': 'Justice\neasement is very proud of our equipment'}, {'start': '254.988', 'end': '257.991', 'text': 'monitoring and reliability programs.'}, {'start': '258.458', 'end': '261.628', 'text': 'Now I moved into the reliability'}, {'start': '261.628', 'end': '266.399', 'text': 'group as we were moving from Meridian 3.6\ninto version 4.3,'}, {'start': '266.399', 'end': '270.937', 'text': "and then I'm very happy to say that\nwe just successfully migrated or upgraded,"}, {'start': '270.937', 'end': '275.041', 'text': 'as Nick would tell me, into, 5.2.1.'}, {'start': '275.341', 'end': '280.013', 'text': 'So I think for two whole weeks we were on\nthe most current version of APM.'}, {'start': '280.146', 'end': '282.415', 'text': 'So now we get to try to get to to two.'}, {'start': '282.415', 'end': '288.121', 'text': "But what I'm going to talk to you today\nabout is how we, took our equipment"}, {'start': '288.121', 'end': '292.392', 'text': 'monitoring program\nfrom a smoldering program, and we rose it'}, {'start': '292.392', 'end': '297.563', 'text': 'from the ashes to become a thriving\nand actively growing urban program.'}, {'start': '298.431', 'end': '302.035', 'text': "So let's recap,\nwhere we were just five years ago."}, {'start': '302.035', 'end': '304.137', 'text': "We'll take a step back in time,\nif you will."}, {'start': '304.137', 'end': '308.508', 'text': 'But at our Texas site,\nour urban program was it was really all.'}, {'start': '308.508', 'end': '312.679', 'text': 'But then, we were\nwe were focusing a lot of our attention'}, {'start': '312.679', 'end': '316.215', 'text': 'on getting out of version\nthree into version four.'}, {'start': '316.416', 'end': '318.117', 'text': 'Our roots were way too long.'}, {'start': '318.117', 'end': '321.421', 'text': 'We were running those roots on\njust archaic devices.'}, {'start': '321.654', 'end': '326.926', 'text': 'We had no transparency for any of our\nreadings or our roots or recommendations.'}, {'start': '327.093', 'end': '330.496', 'text': 'Our recommendation processing\nwas unorganized at best.'}, {'start': '330.496', 'end': '333.800', 'text': 'Everybody was doing it different. So,'}, {'start': '334.801', 'end': '337.804', 'text': 'so we were really struggling with that.'}, {'start': '340.440', 'end': '340.940', 'text': 'Where was I?'}, {'start': '340.940', 'end': '341.874', 'text': 'Okay, okay.'}, {'start': '341.874', 'end': '343.643', 'text': 'And in 2020 sorry about that.'}, {'start': '343.643', 'end': '344.277', 'text': 'In 2020,'}, {'start': '344.277', 'end': '348.715', 'text': "Jennifer came to me and she said, hey,\nlet's let's revamp our urban program"}, {'start': '348.715', 'end': '351.718', 'text': "and we're going to take these roots down\nto just"}, {'start': '351.884', 'end': '354.887', 'text': 'rotating equipment.'}, {'start': '355.355', 'end': '358.191', 'text': 'So during this process,'}, {'start': '358.191', 'end': '362.195', 'text': 'we learned a lot more than just\nour roots needed reviving.'}, {'start': '362.362', 'end': '367.367', 'text': 'What I learned was that I had to slow down\nand learn to listen.'}, {'start': '368.468', 'end': '371.471', 'text': 'Our operators were telling us\nwhat the program needed.'}, {'start': '371.604', 'end': '374.907', 'text': 'We just had to learn to take\nthose complaints,'}, {'start': '374.907', 'end': '378.044', 'text': 'their suggestions,\nand turn them into ideas,'}, {'start': '378.111', 'end': '381.314', 'text': 'and then work with our APM team\nto turn those ideas'}, {'start': '381.514', 'end': '384.517', 'text': 'into solutions.'}, {'start': '384.550', 'end': '386.452', 'text': 'What our operators were really asking for'}, {'start': '386.452', 'end': '389.889', 'text': "was an easy button,\nand that's what I set out to give them."}, {'start': '390.790', 'end': '393.092', 'text': 'Now, that easy\nbutton did not come overnight.'}, {'start': '393.092', 'end': '396.095', 'text': "It was a process. It's still a process."}, {'start': '396.829', 'end': '399.499', 'text': 'First\nwe had to rebuild all of their routes.'}, {'start': '399.499', 'end': '403.903', 'text': 'So moving from area to area,\nwe leaned on the operators.'}, {'start': '403.903', 'end': '406.906', 'text': 'They were giving us\nthe equipment that needed to be monitored.'}, {'start': '407.340', 'end': '411.611', 'text': 'And they were even putting it\nin a walking order to keep it organized.'}, {'start': '412.211', 'end': '414.714', 'text': 'The operators were telling me\nwhat they wanted to see'}, {'start': '414.714', 'end': '418.251', 'text': 'on those readings from the allowable\nvalues to the descriptions'}, {'start': '419.485', 'end': '420.386', 'text': 'now. And I'}, {'start': '420.386', 'end': '423.523', 'text': 'was able to build, templates\nto accommodate all of that.'}, {'start': '423.523', 'end': '425.057', 'text': 'But of course, not'}, {'start': '425.057', 'end': '428.428', 'text': "everybody wanted to see the same things\nbecause they can't give me an easy button."}, {'start': '428.795', 'end': '432.398', 'text': 'But for the most part,\nwe use the same templates across the site.'}, {'start': '432.765', 'end': '435.768', 'text': "Okay,\nso now we've got all of their routes set."}, {'start': '435.768', 'end': '437.270', 'text': 'Well, what about recommendations?'}, {'start': '437.270', 'end': '440.706', 'text': 'We just took all of their routes\nnow to rotating equipment.'}, {'start': '441.107', 'end': '444.343', 'text': "How do we write a recommendation\nif something's not on our route."}, {'start': '444.977', 'end': '445.378', 'text': 'All right.'}, {'start': '445.378', 'end': '448.614', 'text': 'We started going area\nto area teaching the operators'}, {'start': '448.614', 'end': '451.617', 'text': 'how to write those recommendations\non the computer.'}, {'start': '452.518', 'end': '455.755', 'text': "And we were able to be successful\nwith that, y'all."}, {'start': '455.755', 'end': '458.191', 'text': 'I believe that this was a game changer.'}, {'start': '458.191', 'end': '463.329', 'text': 'I look at this as being the having\nthe largest impact on our'}, {'start': '463.329', 'end': '464.630', 'text': 'our bomb success,'}, {'start': '464.630', 'end': '468.501', 'text': 'having the operators on the computer,\nbut we were able to teach them'}, {'start': '468.501', 'end': '471.537', 'text': 'to write these recommendations\nin quick, easy steps.'}, {'start': '472.472', 'end': '474.173', 'text': 'And we began to see the fruits of that.'}, {'start': '474.173', 'end': '477.176', 'text': 'As they begin to write more\nand more recommendations.'}, {'start': '477.376', 'end': '480.146', 'text': 'They were writing obviously, equipment\nmonitoring, recommendations,'}, {'start': '480.146', 'end': '483.149', 'text': 'reliability recommendations,\neven safety and health concerns.'}, {'start': '483.716', 'end': '488.187', 'text': "Our operators were beginning to teach us\nthat there's so many more ways"}, {'start': '488.187', 'end': '492.124', 'text': 'to use recommendations\nthan we had previously even considered.'}, {'start': '493.292', 'end': '497.463', 'text': 'Our operators were now to the point\nwhere they were beginning'}, {'start': '497.463', 'end': '500.466', 'text': 'to grow the very program they themselves'}, {'start': '500.566', 'end': '503.569', 'text': 'had sentenced to death just a year before.'}, {'start': '503.636', 'end': '506.639', 'text': 'They were growing that program\nall on their own,'}, {'start': '506.706', 'end': '509.141', 'text': "and they didn't even realize it."}, {'start': '509.141', 'end': '512.144', 'text': 'So next we had to roll out smart devices.'}, {'start': '512.979', 'end': '513.279', 'text': "Y'all."}, {'start': '513.279', 'end': '516.916', 'text': 'When I tell you we were using archaic\nmode of mobile devices,'}, {'start': '516.916', 'end': '519.986', 'text': 'I mean old piecemeal together devices.'}, {'start': '520.319', 'end': '524.524', 'text': 'I was literally watching our computer\nspecialist play Doctor Frankenstein'}, {'start': '524.524', 'end': '525.758', 'text': 'with mobile devices.'}, {'start': '525.758', 'end': '528.661', 'text': 'They were taking this piece\nfrom that device, and that piece'}, {'start': '528.661', 'end': '532.298', 'text': 'from this device to put it together,\nto make one device that actually worked.'}, {'start': '532.965', 'end': '534.767', 'text': 'All right, so here comes smart devices.'}, {'start': '534.767', 'end': '537.470', 'text': 'We began this with the AI safe.'}, {'start': '537.470', 'end': '542.308', 'text': 'Top left there, the AI safe tablets\nand then the phones there, D1.'}, {'start': '542.308', 'end': '543.976', 'text': 'And we needed those in some areas.'}, {'start': '543.976', 'end': '547.246', 'text': 'But later\nwe were able to roll out some third'}, {'start': '547.246', 'end': '550.550', 'text': 'party certified D2 devices in the iPhone.'}, {'start': '551.450', 'end': '554.453', 'text': 'Now, all of these devices\nare shared devices'}, {'start': '554.854', 'end': '557.857', 'text': 'we do not have time to talk about share\ndevices.'}, {'start': '557.857', 'end': '561.193', 'text': "That's a whole different presentation\nall on its own."}, {'start': '561.460', 'end': '563.296', 'text': 'But working with our 8 p.m.'}, {'start': '563.296', 'end': '569.268', 'text': 'IT team, as well as a full mobility team\nin Kingsport, we were able to cram'}, {'start': '569.268', 'end': '574.273', 'text': 'a square peg into a round hole\nand we made shared devices work.'}, {'start': '577.543', 'end': '577.843', 'text': 'All right,'}, {'start': '577.843', 'end': '580.846', 'text': "so we've now streamlined their routes."}, {'start': '580.880', 'end': '583.883', 'text': "We're\nrunning those routes on smart devices."}, {'start': '584.216', 'end': '588.187', 'text': 'Our operators are finding all new ways\nto use the program.'}, {'start': '588.321', 'end': '590.256', 'text': 'And we have Rex coming in right and left.'}, {'start': '590.256', 'end': '593.659', 'text': 'Well, what the heck are we going to do\nwith all of these recommendations?'}, {'start': '594.460', 'end': '597.229', 'text': 'Well, first\nwe need to develop a best practice, right?'}, {'start': '597.229', 'end': '599.966', 'text': 'What we really want\nis for the recommendation to come'}, {'start': '599.966', 'end': '603.002', 'text': 'in, for it\nto be processed, for our equipment'}, {'start': '603.002', 'end': '606.372', 'text': 'to be repaired, and then for that\nrecommendation reach completion.'}, {'start': '606.372', 'end': '608.274', 'text': "Right. That's what we all want."}, {'start': '608.274', 'end': '612.445', 'text': 'But it takes a quality recommendation\nto be able to do that.'}, {'start': '612.578', 'end': '617.917', 'text': 'So our work execution coordinators\nbegin to coach our operators'}, {'start': '617.917', 'end': '621.354', 'text': 'to see what they wanted\nout of a recommendation.'}, {'start': '622.054', 'end': '625.658', 'text': 'And as a result,\nwe began to see more and more quality'}, {'start': '625.658', 'end': '628.894', 'text': 'recommendations,\nless rejecting, more recommendations.'}, {'start': '629.562', 'end': '633.199', 'text': "But now we've got all these operators\ncomfortable riding recommendations."}, {'start': '633.199', 'end': '634.700', 'text': "We're getting all these recommendations."}, {'start': '634.700', 'end': '638.204', 'text': "We're starting to see\na lot of duplicate recommendations."}, {'start': '638.571', 'end': '641.307', 'text': "Okay,\nso I've built a query for each department."}, {'start': '641.307', 'end': '645.344', 'text': 'And they with one click they could see\na whole list of their recommendations.'}, {'start': '646.345', 'end': '647.947', 'text': 'And so they would end our team'}, {'start': '647.947', 'end': '651.684', 'text': 'managers would actually review those list\nat the beginning of the shift.'}, {'start': '652.051', 'end': '652.351', 'text': 'All right.'}, {'start': '652.351', 'end': '656.155', 'text': 'So now they can see a recommendation\nthat was written last night yesterday'}, {'start': '656.188', 'end': '657.056', 'text': 'day before.'}, {'start': '657.056', 'end': '659.892', 'text': 'And so as a result now they knew\nwhat recommendations are out there.'}, {'start': '659.892', 'end': '664.497', 'text': 'And we started to see less and less, \nduplicate recommendations,'}, {'start': '665.765', 'end': '666.132', 'text': "y'all."}, {'start': '666.132', 'end': '671.170', 'text': 'This is where I really think\nthe operators access to 8 p.m.'}, {'start': '671.170', 'end': '674.273', 'text': 'on the computer took our our bomb,\nour equipment'}, {'start': '674.273', 'end': '677.276', 'text': 'monitoring program to a whole new level.'}, {'start': '678.244', 'end': '681.447', 'text': 'Sometimes writing recommendations\non those little mobile devices'}, {'start': '681.447', 'end': '683.883', 'text': "is it's just it's cumbersome. Right."}, {'start': '683.883', 'end': '686.552', 'text': "And is it cold outside\nand I'm wearing gloves."}, {'start': '686.552', 'end': '688.421', 'text': "Am I wearing gloves because I'm"}, {'start': '688.421', 'end': '691.757', 'text': "constantly having to stop and turn valves\nwhile I'm on my route?"}, {'start': '692.258', 'end': '694.794', 'text': "It's cumbersome to be able to do that."}, {'start': '694.794', 'end': '697.163', 'text': 'And so having the operators\nbe able to write'}, {'start': '697.163', 'end': '701.067', 'text': 'those on the computer was really helping\nin with the query that we built for them.'}, {'start': '701.067', 'end': '705.671', 'text': 'We were able to show the operators\nhow those recommendations'}, {'start': '705.671', 'end': '709.508', 'text': 'were helping them\nrun a more safe and efficient plan.'}, {'start': '710.242', 'end': '710.509', 'text': 'All right.'}, {'start': '710.509', 'end': '715.514', 'text': "So now we're ready to set some kind\nof standard for recommendation processing."}, {'start': '715.915', 'end': '720.586', 'text': 'So we taught our wax\nhow to flip a recommended nation'}, {'start': '720.786', 'end': '723.656', 'text': 'into a work notification in SAP.'}, {'start': '723.656', 'end': '728.694', 'text': "And with APM connect we're able to move\nthe right fields from that recommendation"}, {'start': '728.694', 'end': '732.398', 'text': 'in APM to the right fields on the work\nnotification and SAP.'}, {'start': '732.898', 'end': '737.036', 'text': 'Well, except for pictures and attachments,\nwe still,'}, {'start': '737.436', 'end': '742.908', 'text': "can't move those through the APM connect,\nbut Nick was able to make it easier"}, {'start': '742.908', 'end': '747.012', 'text': 'for our work execution coordinators\nto get to those notifications'}, {'start': '747.012', 'end': '749.849', 'text': 'by putting a link\ninside the recommendation.'}, {'start': '749.849', 'end': '753.319', 'text': 'Once the notification had been entered.'}, {'start': '754.019', 'end': '756.455', 'text': "So basically we're using APM as a"}, {'start': '756.455', 'end': '760.392', 'text': 'one stop shop from recommendation creation\nto work'}, {'start': '760.392', 'end': '764.697', 'text': 'notification creation\nall the way to recommendation completion.'}, {'start': '764.697', 'end': '766.532', 'text': "And we're doing it all from one place."}, {'start': '767.566', 'end': '768.834', 'text': 'So at this point, our Arvon'}, {'start': '768.834', 'end': '772.204', 'text': 'program was really generating growth\nall on its own.'}, {'start': '772.938', 'end': '776.075', 'text': 'At Texas,\nour operators are creating between'}, {'start': '776.075', 'end': '779.779', 'text': '1200 and 1400 recommendations\nevery quarter.'}, {'start': '780.212', 'end': '781.914', 'text': "There's only 600 of them."}, {'start': '781.914', 'end': '784.049', 'text': 'Yeah, that is a lot of recommendations.'}, {'start': '784.049', 'end': '788.687', 'text': 'And 90% of those recommendations\nare quality recommendations'}, {'start': '788.687', 'end': '792.124', 'text': "because of all the coaching\nthat we've done, our"}, {'start': '792.658', 'end': '796.462', 'text': "their writing recommendations,\nthey're, reliability recommendations."}, {'start': '796.462', 'end': '800.900', 'text': "They're writing them on, damaged floor\ngrading, railing."}, {'start': '800.900', 'end': '803.903', 'text': "They're using the recommendations\nin all different ways."}, {'start': '803.936', 'end': '808.374', 'text': 'Our work execution\ncoordinators are processing an astounding'}, {'start': '808.374', 'end': '812.444', 'text': '90 plus percent of those recommendations\nevery quarter.'}, {'start': '812.878', 'end': '818.050', 'text': '60% of those recommendations are\nbeing processed all the way to completion.'}, {'start': '818.918', 'end': '821.754', 'text': "So I do want to give y'all one example"}, {'start': '821.754', 'end': '825.658', 'text': 'of an awesome find, because I think\nit kind of ties all this together.'}, {'start': '825.658', 'end': '829.829', 'text': 'It proves why equipment\nmonitoring and rounds is so important.'}, {'start': '830.129', 'end': '832.765', 'text': "So we had an operator. He's\nrunning his route."}, {'start': '832.765', 'end': '834.967', 'text': "He's got his hand held in hand."}, {'start': '834.967', 'end': '837.636', 'text': 'He comes across a heater,'}, {'start': '837.636', 'end': '840.639', 'text': 'blower motor\nthat has high vibration on it.'}, {'start': '840.739', 'end': '843.542', 'text': 'So he writes his recommendation\non his mobile device.'}, {'start': '843.542', 'end': '848.447', 'text': "Well, when he saves that, it pops up on\nthe work execution coordinator's backlog."}, {'start': '848.914', 'end': '850.916', 'text': 'Well, she takes this and runs with it.'}, {'start': '850.916', 'end': '855.020', 'text': 'She understands the consequences\nof any kind of delay'}, {'start': '855.254', 'end': '857.523', 'text': 'in a recommendation of this type.'}, {'start': '857.523', 'end': '860.726', 'text': 'So our vibration crew comes down\nand they tell the operators,'}, {'start': '860.893', 'end': '863.329', 'text': "you've got to shut this blower motor down."}, {'start': '863.329', 'end': '866.665', 'text': 'So while it was unplanned,\nour operators were able'}, {'start': '866.665', 'end': '871.403', 'text': 'to follow their procedure\nand shut that blower motor down.'}, {'start': '872.037', 'end': '875.774', 'text': 'Now as they reach the very end as the as\nthe heater was coming down'}, {'start': '875.774', 'end': '879.211', 'text': 'to the final cool down\ntemperatures, the blower gave it up.'}, {'start': '880.512', 'end': '881.213', 'text': 'So had'}, {'start': '881.213', 'end': '884.283', 'text': 'the operator not been running a proper\nroute, had'}, {'start': '884.283', 'end': '888.687', 'text': 'he not written a quality recommendation\nthat the work execution coordinator'}, {'start': '888.687', 'end': '891.657', 'text': 'was able to take, grab Ahold of, and run\nwith,'}, {'start': '892.191', 'end': '894.860', 'text': 'an emergency shutdown was imminent'}, {'start': '894.860', 'end': '897.930', 'text': 'and emergency shutdown in this situation'}, {'start': '898.097', 'end': '901.667', 'text': 'would have cost us $1 million\nto bundle in that heater.'}, {'start': '901.967', 'end': '905.437', 'text': "And that's not even to mention\nall of the safety and environmental"}, {'start': '905.437', 'end': '909.108', 'text': 'hazards and emergency shutdown\nlike this would have caused.'}, {'start': '910.509', 'end': '912.378', 'text': 'So you can see the how'}, {'start': '912.378', 'end': '915.881', 'text': 'this is what how equipment\nmonitoring is so important'}, {'start': '915.881', 'end': '920.819', 'text': 'and how it can and will save us\nfrom potential safety,'}, {'start': '920.819', 'end': '924.657', 'text': 'risk and environmental hazards,\nas well as time and money.'}, {'start': '926.225', 'end': '928.661', 'text': 'So for the first time, our'}, {'start': '928.661', 'end': '932.431', 'text': 'our Bom program was really on autopilot,\nif you will.'}, {'start': '932.431', 'end': '935.434', 'text': 'So the operators feel\nas if they have a sense of ownership'}, {'start': '935.901', 'end': '938.270', 'text': 'as they helped\nto develop all of the routes,'}, {'start': '938.270', 'end': '941.340', 'text': "and they're proving that\nby all these different ways"}, {'start': '941.340', 'end': '944.576', 'text': 'that they are coming up with to use a p\nm rounds,'}, {'start': '945.377', 'end': '948.213', 'text': "we're not only running equipment\nmonitoring routes in 8 p.m.,"}, {'start': '948.213', 'end': '951.784', 'text': "but we're starting to put a lot\nof their housekeeping roots in 8 p.m."}, {'start': '952.084', 'end': '954.386', 'text': 'fire extinguishers, safety showers.'}, {'start': '954.386', 'end': '958.490', 'text': "I've asked, and they're loving this\nbecause when they find something wrong,"}, {'start': '958.490', 'end': '959.992', 'text': 'they can write a recommendation on it.'}, {'start': '959.992', 'end': '963.529', 'text': "They can track that recommendation\nuntil it's complete."}, {'start': '963.896', 'end': '966.865', 'text': "So you can see how that's so helpful."}, {'start': '966.932', 'end': '970.269', 'text': 'Even our safety department is getting in\non the recommendation game.'}, {'start': '970.970', 'end': '974.106', 'text': "We're right now\ndeveloping a way that the work execution"}, {'start': '974.106', 'end': '978.544', 'text': 'coordinators can designate\na recommendation as a safety rack.'}, {'start': '978.711', 'end': '982.948', 'text': 'And then our safety maintenance crew\npicks up on those recommendations,'}, {'start': '982.948', 'end': '986.919', 'text': "and then they're able to plan\nall of that job accordingly."}, {'start': '988.287', 'end': '992.891', 'text': 'So. So, but none of'}, {'start': '992.891', 'end': '996.762', 'text': 'this is really possible\nwithout continuous growth.'}, {'start': '997.696', 'end': '999.398', 'text': 'So how are we growing?'}, {'start': '999.398', 'end': '1003.669', 'text': 'How are we adapting to all of these new\npeople that we have coming into 8 p.m.?'}, {'start': '1004.269', 'end': '1007.406', 'text': 'Once we got our Bom really on autopilot,'}, {'start': '1007.406', 'end': '1010.376', 'text': 'I really began to look for ways\nto make that easy button.'}, {'start': '1010.376', 'end': '1014.546', 'text': 'They asked for even bigger,\nmore accessible to more people.'}, {'start': '1015.948', 'end': '1017.950', 'text': 'We needed dashboards,'}, {'start': '1017.950', 'end': '1022.121', 'text': 'a one\nstop shop, visibility and transparency.'}, {'start': '1022.121', 'end': '1025.124', 'text': "That's\nwhere we had to go to keep improving."}, {'start': '1025.491', 'end': '1030.162', 'text': "What I was hearing from our operators was,\nyou know, I can't find my recommendation"}, {'start': '1030.162', 'end': '1032.331', 'text': "or I don't know\nif that recommendation exists"}, {'start': '1032.331', 'end': '1037.069', 'text': 'or why do I have to click so many times\nto write a recommendation?'}, {'start': '1037.603', 'end': '1038.137', 'text': 'All right.'}, {'start': '1038.137', 'end': '1042.408', 'text': 'So what I began to do is look for a way\nto build them a dashboard, a hierarchy'}, {'start': '1042.408', 'end': '1047.146', 'text': 'driven dashboard so they only see\ntheir equipment and recommendations.'}, {'start': '1048.113', 'end': '1050.883', 'text': 'So once we\ngot that done, now they can see all that.'}, {'start': '1050.883', 'end': '1053.952', 'text': 'They can see the statuses\nof those recommendations right there'}, {'start': '1053.952', 'end': '1055.921', 'text': 'on their dashboard.'}, {'start': '1055.921', 'end': '1058.924', 'text': 'We even put their lube list\non this dashboard.'}, {'start': '1059.024', 'end': '1062.294', 'text': 'And I linked that lube list\nto the lube requirements in APM.'}, {'start': '1062.561', 'end': '1066.532', 'text': 'So now the operators know\nif they look up that lubricant on APM,'}, {'start': '1066.698', 'end': '1068.534', 'text': "they know it's correct."}, {'start': '1068.534', 'end': '1071.103', 'text': "They don't have to go dig\nthrough some notebook, some black"}, {'start': '1071.103', 'end': '1074.373', 'text': 'notebook over here on the side\nand hope that somebody updated'}, {'start': '1074.573', 'end': '1077.476', 'text': 'that, lubricant.'}, {'start': '1077.476', 'end': '1081.647', 'text': 'So we also added\na, table for route completions.'}, {'start': '1082.081', 'end': '1085.517', 'text': 'The operators were asking for this,\nbut if you want to see'}, {'start': '1085.517', 'end': '1088.720', 'text': 'your root compliance go up,\nput it in front of everybody.'}, {'start': '1088.887', 'end': '1092.758', 'text': "When your team manager can see whether\nyou've completed your route or not,"}, {'start': '1092.891', 'end': '1096.829', 'text': "you're going to see\nyour root compliance improve."}, {'start': '1098.197', 'end': '1098.964', 'text': 'But really, what I'}, {'start': '1098.964', 'end': '1102.901', 'text': 'think became the centerpiece,\nthe focal point of this operator'}, {'start': '1102.901', 'end': '1107.039', 'text': 'dashboard was an equipment search\nto write a recommendation.'}, {'start': '1108.273', 'end': '1111.176', 'text': 'So remember\nthis is a hierarchy driven dashboard.'}, {'start': '1111.176', 'end': '1115.214', 'text': "They're only seeing their equipment\nso they can quickly search for that."}, {'start': '1115.414', 'end': '1118.250', 'text': 'And Nick put a link on that table.'}, {'start': '1118.250', 'end': '1118.550', 'text': 'So when'}, {'start': '1118.550', 'end': '1121.820', 'text': 'they click on that piece of equipment\nthey go straight into a recommendation.'}, {'start': '1122.321', 'end': '1125.224', 'text': "Y'all.\nHe even auto populated the headline."}, {'start': '1125.224', 'end': '1128.227', 'text': 'I mean, how much easier\ncan we make this for the operators?'}, {'start': '1128.227', 'end': '1129.695', 'text': "And we're seeing the fruits of that"}, {'start': '1129.695', 'end': '1132.698', 'text': "because they're writing more\nand more recommendations."}, {'start': '1132.998', 'end': '1135.968', 'text': 'But everything about this dashboard'}, {'start': '1135.968', 'end': '1138.770', 'text': 'came from their complaints'}, {'start': '1138.770', 'end': '1139.838', 'text': 'suggestions.'}, {'start': '1139.838', 'end': '1142.908', 'text': 'But remember, this is\nthis is their program.'}, {'start': '1142.908', 'end': '1145.811', 'text': "Now I'm just here to help support them."}, {'start': '1145.811', 'end': '1147.112', 'text': 'And help them succeed.'}, {'start': '1148.113', 'end': '1148.447', 'text': 'I was'}, {'start': '1148.447', 'end': '1151.550', 'text': 'able to do a lot of the same things\nfor the work execution coordinators.'}, {'start': '1151.550', 'end': '1154.520', 'text': 'They have recommendations\ncoming in every different direction.'}, {'start': '1154.520', 'end': '1157.523', 'text': 'Now they were asking\nfor some organization.'}, {'start': '1157.756', 'end': '1161.960', 'text': 'So on their dashboard I built the table\nso that it would separate those out.'}, {'start': '1161.960', 'end': '1164.796', 'text': 'We have our bomber equipment\nmonitoring recommendations.'}, {'start': '1164.796', 'end': '1167.566', 'text': 'We have corrosion\ninspection recommendations.'}, {'start': '1167.566', 'end': '1171.069', 'text': "I even made it so that if it's\na recommendation tied to a turnaround,"}, {'start': '1171.136', 'end': '1174.273', 'text': 'they can write shut down\nin the completion comments.'}, {'start': '1174.273', 'end': '1178.644', 'text': 'And that recommendation falls out of one\nof the top tables into a bottom table.'}, {'start': '1178.944', 'end': '1182.247', 'text': "So now we're able to keep track\nof all the recommendations"}, {'start': '1182.247', 'end': '1185.250', 'text': 'that are tied to a turnaround.'}, {'start': '1185.784', 'end': '1188.687', 'text': 'So where do we go now?'}, {'start': '1188.687', 'end': '1189.454', 'text': 'Are we done?'}, {'start': '1189.454', 'end': '1193.592', 'text': 'Have we reached the point that we can\njust stop looking for improvements?'}, {'start': '1194.293', 'end': '1197.329', 'text': 'Well, what happens when you stop growing?'}, {'start': '1197.896', 'end': '1199.698', 'text': 'You begin to dwindle.'}, {'start': '1199.698', 'end': '1201.700', 'text': 'You begin to smolder.'}, {'start': '1201.700', 'end': '1203.268', 'text': 'We cannot let that happen.'}, {'start': '1203.268', 'end': '1204.269', 'text': "We've worked too hard."}, {'start': '1204.269', 'end': '1205.470', 'text': "We've come too far"}, {'start': '1205.470', 'end': '1209.174', 'text': 'with our equipment monitoring program\nto let that fall apart now.'}, {'start': '1209.708', 'end': '1211.843', 'text': 'Never stop listening.'}, {'start': '1211.843', 'end': '1215.781', 'text': 'Never stop learning, never stop growing.'}, {'start': '1216.381', 'end': '1218.116', 'text': 'So where do we grow from here?'}, {'start': '1218.116', 'end': '1221.653', 'text': 'What we can continue to put more\nand more different ideas into rounds.'}, {'start': '1221.954', 'end': '1227.326', 'text': 'We have one area where the operators are\nrunning a visual, corrosion inspection.'}, {'start': '1227.526', 'end': '1231.697', 'text': "So the operators actually going out\nand they're looking for damaged or missing"}, {'start': '1231.697', 'end': '1235.667', 'text': 'insulation, damaged or missing paint,\nand then they can write a recommendation'}, {'start': '1235.667', 'end': '1238.670', 'text': 'on that and preemptively\nhave that corrected before'}, {'start': '1238.670', 'end': '1242.441', 'text': 'our corrosion group even has a chance\nto come out and take their measurements.'}, {'start': '1242.808', 'end': '1243.108', 'text': "Y'all."}, {'start': '1243.108', 'end': '1245.677', 'text': "This was operations\nidea. This wasn't my idea."}, {'start': '1246.678', 'end': '1247.579', 'text': 'Can you see that?'}, {'start': '1247.579', 'end': '1252.784', 'text': 'How once you prove a concept, once\nyou give them a sense of ownership,'}, {'start': '1253.318', 'end': '1257.189', 'text': 'the program will begin to grow\nand snowball all on its own.'}, {'start': '1257.723', 'end': '1258.557', 'text': "But that's not it."}, {'start': '1258.557', 'end': '1261.560', 'text': 'Here comes Rounds Pro.\nWe just got into V5.'}, {'start': '1262.194', 'end': '1264.162', 'text': 'Some of you may be using Rounds Pro.'}, {'start': '1264.162', 'end': '1267.799', 'text': "I would love to talk to you about it,\nbut what I'm seeing from Rounds Pro"}, {'start': '1267.799', 'end': '1270.802', 'text': 'is it solves\na lot of the little nagging issues'}, {'start': '1270.802', 'end': '1273.939', 'text': "that we've kind of learned to put up with\nor find workarounds for."}, {'start': '1274.339', 'end': '1277.876', 'text': "I'm very excited about Rounds Pro\nbecause I see us getting there"}, {'start': '1277.876', 'end': '1282.547', 'text': 'by the end of this year in Texas,\nand shortly thereafter in Kingsport.'}, {'start': '1283.348', 'end': '1287.152', 'text': "But we're also looking at advanced\nvisualization."}, {'start': '1288.053', 'end': '1290.355', 'text': "Y'all can tell I like to talk fast."}, {'start': '1290.355', 'end': '1293.725', 'text': 'I cannot say visualization\nwithout having to slow down.'}, {'start': '1293.725', 'end': '1296.962', 'text': "So I'm going to go with advanced\nViews advocate because that's even easier."}, {'start': '1296.962', 'end': '1300.866', 'text': "But what I'm seeing is AD\nis talk about a one stop shop."}, {'start': '1301.266', 'end': '1304.636', 'text': "Y'all advise is a way\nto put all of our APM metrics"}, {'start': '1304.636', 'end': '1307.939', 'text': 'right there on a dashboard\nin front of all of our users.'}, {'start': '1308.507', 'end': '1313.512', 'text': "We're looking at asset health, couple\nasset health with, asset criticality."}, {'start': '1313.512', 'end': '1317.416', 'text': "And that's just yet another powerful tool\nthat we can really say"}, {'start': '1317.416', 'end': '1320.419', 'text': 'to all of our users in APM,'}, {'start': '1320.585', 'end': '1323.588', 'text': 'put Asset Health on an operator dashboard.'}, {'start': '1323.889', 'end': '1326.491', 'text': 'No longer will you hear, well,\nwhy am I taking these readings?'}, {'start': '1326.491', 'end': '1327.759', 'text': 'Where do my readings go?'}, {'start': '1327.759', 'end': '1330.128', 'text': "They're going to see it\nright there on their dashboard."}, {'start': '1330.128', 'end': '1332.497', 'text': 'They mark that pump as high vibration.'}, {'start': '1332.497', 'end': '1336.568', 'text': "When they open their dashboard,\nthey see that that's the advantages,"}, {'start': '1337.969', 'end': '1338.303', 'text': "y'all."}, {'start': '1338.303', 'end': '1342.441', 'text': 'That is in fact,\nthe transparency that we need to take yet'}, {'start': '1342.441', 'end': '1347.646', 'text': 'another step towards proactive\nrather than reactive.'}, {'start': '1347.979', 'end': '1352.751', 'text': 'We must show our users\nthe why so that they want the how.'}, {'start': '1353.385', 'end': '1355.454', 'text': "Remember, I'm just user support."}, {'start': '1355.454', 'end': '1358.223', 'text': "I'm just here to help them succeed."}, {'start': '1358.223', 'end': '1361.760', 'text': 'Someone in my work group\nrecently said feel like help.'}, {'start': '1362.527', 'end': '1364.629', 'text': "To me, that's a profound statement."}, {'start': '1364.629', 'end': '1366.398', 'text': 'Feel like help.'}, {'start': '1366.398', 'end': '1370.435', 'text': 'If I walk into a control room\nand I tell them, I tell the operators,'}, {'start': '1370.435', 'end': '1373.438', 'text': "this is how you're going to do it, do\nI feel like help?"}, {'start': '1374.139', 'end': '1375.240', 'text': 'Probably not.'}, {'start': '1375.240', 'end': '1378.076', 'text': 'But if I walk into that same control room\nand I say,'}, {'start': '1378.076', 'end': '1379.745', 'text': 'how can I make this easier for you?'}, {'start': '1379.745', 'end': '1382.748', 'text': 'What do you need to help you do your job?'}, {'start': '1382.748', 'end': '1385.851', 'text': 'And then I go back to my cubicle\nand I make that happen.'}, {'start': '1385.851', 'end': '1388.520', 'text': 'Now, do I feel like help?'}, {'start': '1388.520', 'end': '1390.655', 'text': 'I would hope that I do now.'}, {'start': '1390.655', 'end': '1391.923', 'text': 'We all understand that'}, {'start': '1391.923', 'end': '1395.861', 'text': 'software has its limitations,\nbut if we listen to our customers,'}, {'start': '1395.861', 'end': '1399.564', 'text': "they'll tell us what they need\nand we can find ways to do that."}, {'start': '1400.632', 'end': '1403.635', 'text': 'That is, in fact, my job,'}, {'start': '1404.069', 'end': '1407.072', 'text': 'collaborating, finding solutions,'}, {'start': '1407.806', 'end': '1411.777', 'text': 'even if it means cramming\nthat square peg into the round hole,'}, {'start': '1411.810', 'end': '1416.782', 'text': 'we can find the solutions,\nhelp your users help themselves,'}, {'start': '1417.048', 'end': '1420.852', 'text': 'empower them,\ngive them a sense of ownership.'}, {'start': '1420.852', 'end': '1425.657', 'text': 'Then watch is your dead or dying program\nrise like the phoenix rises'}, {'start': '1425.657', 'end': '1428.994', 'text': 'from the ashes\nall on its own and begins to fly.'}]