The Pod  -  A Deep Dive Into 5.Y GLUCOSE Agentic AI
5.Y - GLUCOSE
[{'start': '12.308', 'end': '12.720', 'text': '[Music]'}, {'start': '12.720', 'end': '17.760', 'text': "Welcome to the deep dive we're here to dig\xa0\ninto fascinating topics and uh pull out the"}, {'start': '17.760', 'end': '22.800', 'text': "key insights for you that's the plan today we're\xa0\nlooking at something right at the cutting edge"}, {'start': '22.800', 'end': '29.280', 'text': "of AI it's called glucose agentic AI yeah and\xa0\nthis isn't just you know another chatbot upgrade"}, {'start': '29.280', 'end': '34.240', 'text': "it's built with some pretty revolutionary ideas\xa0\nbehind it okay so we're diving into the work of"}, {'start': '34.240', 'end': '40.080', 'text': "Vasily Malanin and Christophe Bacon they're\xa0\nthe co-founders of 5.Y the company behind"}, {'start': '40.080', 'end': '45.920', 'text': "GLUCOSE that's right and what they've put\xa0\ntogether with GLUCOSE AI well it's really"}, {'start': '45.920', 'end': '52.400', 'text': 'designed to fundamentally enhance personalize\xa0\nand interestingly control brand and product'}, {'start': '52.400', 'end': '57.920', 'text': 'experiences control okay and to do it autonomously\xa0\nat scale right autonomously and at scale that'}, {'start': '57.920', 'end': '62.800', 'text': "sounds ambitious so let's break that down what's\xa0\nthe core problem GLUCOSE is actually trying to"}, {'start': '62.800', 'end': '69.120', 'text': "solve here well the founders saw this fundamental\xa0\nissue customer engagement today it's often just"}, {'start': '69.120', 'end': '74.400', 'text': 'broken broken how think about your own experience\xa0\nright how often do you deal with really impersonal'}, {'start': '74.400', 'end': '79.200', 'text': 'scattered interactions you talk to one department\xa0\nthen another oh yeah constantly repeating yourself'}, {'start': '79.200', 'end': '86.480', 'text': 'yeah exactly and the tools companies use now you\xa0\nknow CRM CX platforms they can feel really rigid'}, {'start': '86.480', 'end': '92.880', 'text': 'reactive not proactive and honestly pretty\xa0\nexpensive for what they deliver sometimes'}, {'start': '92.880', 'end': '98.400', 'text': "mhm they don't always feel like they build a real\xa0\nconnection precisely and Vicil and Kristoff they"}, {'start': '98.400', 'end': '102.640', 'text': 'have deep experience in digital transformation\xa0\nso they saw these limitations firsthand they'}, {'start': '102.640', 'end': '107.120', 'text': "saw generative AI emerging and realized hang\xa0\non there's a chance here to build something"}, {'start': '107.120', 'end': '113.760', 'text': 'radically different an agentic AI solution yes one\xa0\nthat could really transform how brands interact'}, {'start': '113.760', 'end': '118.720', 'text': 'across the entire customer journey and this is\xa0\ninteresting you could even shift the power dynamic'}, {'start': '118.720', 'end': '123.520', 'text': 'a bit how so away from say the big tech platforms\xa0\nthat often sit in the middle of those customer'}, {'start': '123.520', 'end': '129.280', 'text': 'interactions now giving brands more ability to\xa0\nown and uh cultivate those relationships directly'}, {'start': '129.280', 'end': '133.760', 'text': 'okay i see so our mission today is basically to\xa0\nexplore how GLUCOSE is trying to redefine customer'}, {'start': '133.760', 'end': '139.680', 'text': "engagement and potentially shape the future of how\xa0\nwe experience brands and products that's the goal"}, {'start': '139.680', 'end': '146.640', 'text': "so what's the plan what are we covering okay first\xa0\nup we'll properly introduce GLUCOSE Agentic AI"}, {'start': '146.640', 'end': '152.640', 'text': "what it is what problems it tackles the industries\xa0\nit's targeting and uh the key benefits it claims"}, {'start': '152.640', 'end': '157.760', 'text': "to offer right then we'll get into the good stuff\xa0\nsome real world demos specifically looking at the"}, {'start': '157.760', 'end': '162.160', 'text': "automotive sector so you can actually see how\xa0\nit works see it in action good and finally we'll"}, {'start': '162.160', 'end': '166.960', 'text': 'really pin down what makes GLUCOSE supposedly\xa0\ndifferent from you know your standard AI chat'}, {'start': '166.960', 'end': '175.840', 'text': "bots or other AI agents out there today sounds\xa0\nlike a solid plan [Music] let's dive in part"}, {'start': '175.840', 'end': '185.680', 'text': 'one the fundamentals what exactly does GLUCOSE AI\xa0\ndo okay at its core GLUCOSE enhances personalizes'}, {'start': '185.680', 'end': '192.080', 'text': 'and controls brand and product experiences\xa0\nspecifically for uh captive users existing'}, {'start': '192.080', 'end': '196.960', 'text': 'customers and potential buyers autonomously and\xa0\nat scale you said yes autonomously and at scale'}, {'start': '196.960', 'end': '202.480', 'text': "and it's not just about simple responses it's goal\xa0\noriented it can reason it adapts to context it can"}, {'start': '202.480', 'end': '207.680', 'text': "even make decisions on its own okay decisions but\xa0\nwhat about control can businesses trust it that's"}, {'start': '207.680', 'end': '212.160', 'text': "crucial it's built for explanability so you can\xa0\ntrace why it did something plus predictability"}, {'start': '212.160', 'end': '216.480', 'text': "and brand control that's key right so it's not\xa0\njust reacting it's actively working towards"}, {'start': '216.480', 'end': '222.720', 'text': 'goals what kind of goals the big picture goal\xa0\nto autonomously handle the whole customer life'}, {'start': '222.720', 'end': '230.320', 'text': 'cycle think acquisition engagement conversion\xa0\nongoing support the whole funnel exactly but'}, {'start': '230.320', 'end': '236.800', 'text': 'maybe replacing the traditional funnel doing\xa0\nit 24/7 with really marginal engagement costs'}, {'start': '236.800', 'end': '242.000', 'text': 'moving away from those broken funnels toward these\xa0\nautonomous personalized experiences that sounds'}, {'start': '242.000', 'end': '246.800', 'text': "like a massive shift from how things work now you\xa0\nmentioned data earlier too yeah that's a really"}, {'start': '246.800', 'end': '251.280', 'text': 'big piece it captures what they call unprecedented\xa0\nfirst-party data how is that different from what a'}, {'start': '251.280', 'end': '257.120', 'text': 'CRM captures it goes deeper because GLUCOSE learns\xa0\ndirectly from the unaltered contextual interaction'}, {'start': '257.120', 'end': '263.120', 'text': "it's not just form fills or purchase history\xa0\nit's the nuances of the conversation oh and"}, {'start': '263.120', 'end': '268.560', 'text': 'that gives brands a much richer understanding\xa0\nof their users and importantly it helps them'}, {'start': '268.560', 'end': '273.520', 'text': 'uh reclaim control over those brand and product\xa0\nexperiences reclaim control you mean from Well'}, {'start': '273.520', 'end': '279.920', 'text': "the founders worry that if brands don't step up\xa0\nAI assistance from the big tech players might end"}, {'start': '279.920', 'end': '285.520', 'text': "up dictating those experiences instead so it's\xa0\nabout brands owning their own narrative their"}, {'start': '285.520', 'end': '290.880', 'text': "own interactions that's a really powerful point\xa0\nokay so we know what it does let's double click"}, {'start': '290.880', 'end': '296.800', 'text': "on the problems it's solving you said engagement\xa0\nis broken yeah the current landscape is often"}, {'start': '296.800', 'end': '301.760', 'text': 'you know impersonal campaigns short-lived\xa0\neffects expensive retargeting promo ads'}, {'start': '301.760', 'end': '307.120', 'text': "the usual suspects right and the founders argue\xa0\nthat the traditional marketing funnel it's just"}, {'start': '307.120', 'end': '312.560', 'text': "becoming obsolete in this environment the unity\xa0\neconomics often just don't work for really owning"}, {'start': '312.560', 'end': '317.520', 'text': 'that customer relationship through old methods\xa0\nit feels like constantly spending money just'}, {'start': '317.520', 'end': '321.840', 'text': "to tread water sometimes that's a good way to\xa0\nput it you've got these fragmented disconnected"}, {'start': '321.840', 'end': '327.280', 'text': 'journeys across loads of different channels and\xa0\nindustry is dealing with complex products or'}, {'start': '327.280', 'end': '333.520', 'text': "maybe they're stuck with legacy tools they really\xa0\nstruggle with efficient engagement they lack deep"}, {'start': '333.520', 'end': '338.160', 'text': "insights and that makes it hard for users too\xa0\nright if the product's complicated absolutely"}, {'start': '338.160', 'end': '344.000', 'text': 'it creates cognitive barriers users struggle\xa0\nto understand or get the most out of things'}, {'start': '344.000', 'end': '351.600', 'text': 'and the result you have millions of existing\xa0\ncustomers captive users who are just untapped'}, {'start': '351.600', 'end': '356.800', 'text': "under engaged because the systems aren't efficient\xa0\nenough so who's feeling this pain the most which"}, {'start': '356.800', 'end': '362.240', 'text': 'sectors are really looking at something like\xa0\nGLUCOSE they highlight a few key areas where'}, {'start': '362.240', 'end': '368.400', 'text': 'these challenges really bite hard think industries\xa0\nwith product complexity where user education is'}, {'start': '368.400', 'end': '372.960', 'text': 'vital okay okay where customer journeys are\xa0\nnaturally fragmented maybe brand consistency'}, {'start': '372.960', 'end': '378.400', 'text': "is tough engagement costs are soaring and there's\xa0\na huge need for personalization at scale can you"}, {'start': '378.400', 'end': '382.720', 'text': "give some examples sure automotive mobility and\xa0\ntransportation this is where we'll see the demos"}, {'start': '382.720', 'end': '387.120', 'text': 'but also things like commercial and industrial\xa0\nvehicles industrial appliances machinery heavy'}, {'start': '387.120', 'end': '391.840', 'text': 'stuff yeah buildings property units consumer\xa0\nappliances healthcare hospitality and travel'}, {'start': '391.840', 'end': '397.760', 'text': 'financial services energy utilities even consumer\xa0\ngoods basically anywhere that ongoing engagement'}, {'start': '397.760', 'end': '403.040', 'text': 'and tailored experiences around a product are\xa0\nreally key wow that covers a lot of ground so'}, {'start': '403.040', 'end': '408.880', 'text': 'if a company in one of those sectors implements\xa0\nGLUCOSE what are the tangible benefits they can'}, {'start': '408.880', 'end': '414.560', 'text': 'expect the list is pretty compelling first off\xa0\nbetter customer engagement and actually using the'}, {'start': '414.560', 'end': '419.760', 'text': "product more all done at scale and cost savings\xa0\nbig time because it's autonomous there's less"}, {'start': '419.760', 'end': '425.920', 'text': 'overhead so efficient support significant cost\xa0\nreduction potential plus the unique data capture'}, {'start': '425.920', 'end': '430.800', 'text': 'we talked about unaltered contextual insights\xa0\nactionable stuff okay and thinking specifically'}, {'start': '430.800', 'end': '437.040', 'text': 'about automotive like in the demos right for auto\xa0\nit helps integrate into that whole uh mobility'}, {'start': '437.040', 'end': '441.600', 'text': 'ecosystem lets brands differentiate across their\xa0\nentire fleet not just the newest models right'}, {'start': '441.600', 'end': '446.400', 'text': 'and they make some pretty bold claims about cost\xa0\nreduction like potentially slashing cost per lead'}, {'start': '446.400', 'end': '452.720', 'text': "cost per qualified lead customer acquisition cost\xa0\nby up to 10x 10 times seriously that's the claim"}, {'start': '452.720', 'end': '457.840', 'text': 'they also talk about cutting conversion time by\xa0\n50% or more boosting loyalty retention lifetime'}, {'start': '457.840', 'end': '465.200', 'text': 'value all with no added operational cost okay\xa0\nhold on slashing cost by 10x cutting conversion'}, {'start': '465.200', 'end': '470.720', 'text': "time in half how what's the mechanism\xa0\nthere is that realistic across the board"}, {'start': '470.720', 'end': '475.440', 'text': "well the argument hinges on the efficiency of\xa0\nautonomous engagement you're cutting out a lot"}, {'start': '475.440', 'end': '481.680', 'text': 'of the manual steps the waiting the back and forth\xa0\ninherent in uh traditional sales and sport funnels'}, {'start': '481.680', 'end': '487.760', 'text': "it's about streamlining the entire journey okay\xa0\nnow is it always 10x probably depends heavily on"}, {'start': '487.760', 'end': '492.240', 'text': 'the starting point right what are you comparing it\xa0\nagainst but the potential for drastic efficiency'}, {'start': '492.240', 'end': '498.800', 'text': 'gains is the core idea got it so major efficiency\xa0\ngains but what about the actual customer'}, {'start': '498.800', 'end': '503.440', 'text': "experience does it feel better for the user\xa0\nthat's the other side of the coin it's designed to"}, {'start': '503.440', 'end': '508.880', 'text': 'deliver a consistent brand and product experience\xa0\nreliably predictably every time consistency is'}, {'start': '508.880', 'end': '515.280', 'text': 'huge it is and that should lead to higher customer\xa0\nsatisfaction better retention which then fuels the'}, {'start': '515.280', 'end': '520.720', 'text': 'business benefits more sales repeat purchases\xa0\nhigher lifetime value so if every interaction'}, {'start': '520.720', 'end': '524.560', 'text': 'becomes super personalized like this what does\xa0\nthat do to traditional marketing that relies'}, {'start': '524.560', 'end': '530.080', 'text': "on broad segments like demographic targeting\xa0\nyeah definitely suggests a shift doesn't it"}, {'start': '530.080', 'end': '535.280', 'text': "towards much more direct one-to-one conversations\xa0\nunderstanding the individual's actual needs and"}, {'start': '535.280', 'end': '540.720', 'text': "context rather than just bucketing them into\xa0\nbroad groups based on assumptions so it's not"}, {'start': '540.720', 'end': '545.280', 'text': "just cheaper for the business it's actually\xa0\na better more relevant experience for me as a"}, {'start': '545.280', 'end': '550.160', 'text': "customer that's the ideal outcome yes better\xa0\nfor the customer which in turn is better for"}, {'start': '550.160', 'end': '556.160', 'text': 'the business and this thinking fits into a larger\xa0\nmarket trend oh absolutely the agentic AI market'}, {'start': '556.160', 'end': '561.600', 'text': "itself is projected to be massive we're\xa0\ntalking over $200 billion by 2030 wow the"}, {'start': '561.600', 'end': '568.240', 'text': 'broader AI market even bigger obviously Bloomberg\xa0\nIntelligence sees it hitting $1.3 trillion by 2032'}, {'start': '568.240', 'end': '573.520', 'text': 'and a big chunk of that maybe 30% is expected to\xa0\ncome from AI-driven applications and services like'}, {'start': '573.520', 'end': '579.040', 'text': 'this so GLUCOSE is positioning itself within this\xa0\nmassive wave exactly some analysts like at Goldman'}, {'start': '579.040', 'end': '585.920', 'text': 'Sachs even think Agentic AI could replace maybe\xa0\n20 25% of the entire saw market by 2030 replacing'}, {'start': '585.920', 'end': '591.760', 'text': 'existing software potentially disrupting it yeah\xa0\nso GLUCOSE sees itself as creating a whole new'}, {'start': '591.760', 'end': '599.440', 'text': 'category aiming to shake up those established CRM\xa0\nCPS and CX solutions okay the potential seems huge'}, {'start': '599.440', 'end': '603.920', 'text': "this gives us a really good grounding in what\xa0\nGLUCOSE is aiming for i'm definitely keen to"}, {'start': '603.920', 'end': '611.840', 'text': "see how this plays out in practice now let's get\xa0\ninto those demos for the auto sector sounds good"}, {'start': '611.840', 'end': '616.000', 'text': "we've got four different scenarios lined up that\xa0\nreally showcase its capabilities here all right"}, {'start': '616.000', 'end': '623.360', 'text': "first one ownership and after sales a Volkswagen\xa0\nTiguan what's the story okay so imagine Peter he"}, {'start': '623.360', 'end': '628.720', 'text': 'owns a 4-year-old VW Tiguan maybe bought it\xa0\nused he needs help so he pings Volkswagen on'}, {'start': '628.720', 'end': '633.440', 'text': "Telegram okay GLUCOSE kicks in establishes\xa0\na personal connection peter's not even sure"}, {'start': '633.440', 'end': '638.560', 'text': 'the exact year but GLUCOSE guides him super\xa0\neasily to find the VIN code he just snaps a'}, {'start': '638.560', 'end': '644.000', 'text': 'picture of the VIN sticker and sends it uh the\xa0\nmultimodal thing again text and images exactly'}, {'start': '644.000', 'end': '650.640', 'text': 'GLUCOSE reads the VIN from the photo identifies\xa0\nthe car 2021 tick 1 2 four-wheel drive even pulls'}, {'start': '650.640', 'end': '655.840', 'text': 'up key specs and safety features for Peter nice\xa0\nthen what then Peter sends another photo this'}, {'start': '655.840', 'end': '662.640', 'text': "time of a warning light on his dashboard what's\xa0\nthis he asks okay common problem right GLUCOSE"}, {'start': '662.640', 'end': '667.840', 'text': 'diagnoses it issue with the adaptive front\xa0\nlighting system it explains what that system'}, {'start': '667.840', 'end': '674.720', 'text': 'does and then crucially gives Peter options he can\xa0\ntry some troubleshooting steps himself or book a'}, {'start': '674.720', 'end': '678.720', 'text': "service appointment so it's not just take it to\xa0\nthe dealer it tries to help immediately correct"}, {'start': '678.720', 'end': '684.000', 'text': 'peter decides okay better book it in GLUCOSE\xa0\nthen walks him through finding the nearest VW'}, {'start': '684.000', 'end': '688.880', 'text': "service center and picking a time super intuitive\xa0\neven if Peter doesn't give much info initially"}, {'start': '688.880', 'end': '694.000', 'text': 'and you said he bought it secondhand yes so\xa0\nthis is key this interaction turns Peter who'}, {'start': '694.000', 'end': '699.120', 'text': "might never have gone to an official VW workshop\xa0\ninto a first-time service customer ah that's"}, {'start': '699.120', 'end': '704.080', 'text': 'clever acquiring a service customer basically\xa0\nfor free just through good support pretty much'}, {'start': '704.080', 'end': '708.880', 'text': "but it doesn't stop there GLUCOSE noticed Peter\xa0\nmentioned an upcoming family trip during the"}, {'start': '708.880', 'end': '715.520', 'text': 'chat okay so contextually it suggests relevant\xa0\naccessories hey thinking about your trip would'}, {'start': '715.520', 'end': '721.040', 'text': "a roof box be helpful or maybe some tablet holders\xa0\nfor the back seats and it doesn't feel like a hard"}, {'start': '721.040', 'end': '727.360', 'text': "cell apparently not because Peter's interested and\xa0\nGLUCOSE just seamlessly adds the installation for"}, {'start': '727.360', 'end': '732.160', 'text': 'those accessories into the service appointment\xa0\nhe already booked that is smooth anticipating'}, {'start': '732.160', 'end': '737.600', 'text': 'needs based on the conversation exactly and\xa0\none more thing remember Peter sent the photo'}, {'start': '737.600', 'end': '744.240', 'text': 'of the dashboard for the warning light GLUCOSE\xa0\nalso captured the mileage from that photo so'}, {'start': '744.240', 'end': '748.800', 'text': 'it proactively tells Peter "Hey based on\xa0\nyour mileage here\'s the general servicing'}, {'start': '748.800', 'end': '753.680', 'text': 'typically recommended for your TIG one." Setting\xa0\nexpectations nice yeah gives Peter a full picture'}, {'start': '753.680', 'end': '758.960', 'text': 'no surprises when he gets there wow okay that\xa0\ndemo covers a lot personalization diagnostics'}, {'start': '758.960', 'end': '765.520', 'text': "booking upselling contextually service history\xa0\nvery comprehensive what's demo number two second"}, {'start': '765.520', 'end': '770.480', 'text': 'one shifts focus to the start of the journey a\xa0\nsales opportunity signal booking a test drive'}, {'start': '770.480', 'end': '777.200', 'text': 'for a Toyota RAV 4 okay lead generation how does\xa0\nthis work so here we have Pierre he sees an ad'}, {'start': '777.200', 'end': '783.760', 'text': "for the latest Toyota RAV 4 Hybrid Prime XS maybe\xa0\nthere's a QR code on the ad he scans it it opens"}, {'start': '783.760', 'end': '789.600', 'text': 'his messaging app WhatsApp maybe no need to create\xa0\nan account no login he just says "Saw the ad tell'}, {'start': '789.600', 'end': '795.600', 'text': 'me more." Frictionless i like it exactly GLUCOSE\xa0\ngives him an overview highlights key features'}, {'start': '795.600', 'end': '801.360', 'text': "Pierre asks a few questions is it eco-friendly\xa0\nwhat's the warranty like GLUCOSE answers them"}, {'start': '801.360', 'end': '808.080', 'text': 'standard chatbot stuff so far maybe or sort of\xa0\nbut then GLUCOSE autonomously offers the next'}, {'start': '808.080', 'end': '814.160', 'text': 'step would you like to book a test drive ah\xa0\nproactive again yep asks a few simple things'}, {'start': '814.160', 'end': '820.240', 'text': 'prefer day time slot pier gives short answers\xa0\nmaybe just tomorrow afternoon GLUCOSE gets it'}, {'start': '820.240', 'end': '824.400', 'text': "figures out the details contextually doesn't\xa0\nneed rigid forms filled out right then it just"}, {'start': '824.400', 'end': '829.520', 'text': "asks for contact details to confirm the booking\xa0\ndone okay so that's all about smooth lead capture"}, {'start': '829.520', 'end': '834.720', 'text': 'turning initial interest into a concrete next step\xa0\nthe test drive with minimal effort for the user'}, {'start': '834.720', 'end': '840.880', 'text': 'precisely very intuitive no roadblocks makes\xa0\nsense demo number three another RAV4 warning'}, {'start': '840.880', 'end': '844.800', 'text': 'light again but you said this one highlights\xa0\nmultimodal differently yeah similar starting'}, {'start': '844.800', 'end': '852.320', 'text': 'point different path so Alicia needs help with\xa0\nher IV4 she contacts Toyota via WhatsApp maybe'}, {'start': '852.320', 'end': '858.640', 'text': 'from a landing page link again no account needed\xa0\nokay she sends a photo of a warning light GLUCOSE'}, {'start': '858.640', 'end': '865.440', 'text': 'identifies it explains the situation potential\xa0\ncauses suggests actions similar to the VW demo'}, {'start': '865.440', 'end': '870.560', 'text': "right so what's the twist here the twist is what\xa0\nhappens next after getting the info on the light"}, {'start': '870.560', 'end': '875.920', 'text': 'Alicia asks "Okay but now I think I have a flat\xa0\ntire can you help me change it?" Whoa okay that\'s'}, {'start': '875.920', 'end': '880.800', 'text': 'a different problem entirely totally different\xa0\nand GLUCOSE just pivots it starts providing'}, {'start': '880.800', 'end': '885.360', 'text': 'step-by-step instructions on how to change the\xa0\ntire with pictures yes complete with guiding'}, {'start': '885.360', 'end': '889.600', 'text': 'illustrations and practical tips right there\xa0\nin the WhatsApp chat and the demo shows Alicia'}, {'start': '889.600', 'end': '894.800', 'text': "successfully changing the tire using GLUCOSE\xa0\nguidance that's seriously impressive going from"}, {'start': '894.800', 'end': '900.960', 'text': 'dashboard diagnostics to roadside assistance\xa0\nmechanic basically all in one chat exactly it'}, {'start': '900.960', 'end': '905.360', 'text': 'really shows the breadth of assistance it can\xa0\noffer powered by those multimodal capabilities'}, {'start': '905.360', 'end': '910.880', 'text': "it's not just stuck in one domain okay powerful\xa0\nand the last demo you mentioned voice yes demo"}, {'start': '910.880', 'end': '916.160', 'text': "four voice multimodal and dealing with a\xa0\nfrustrated customer we've all been there"}, {'start': '916.160', 'end': '922.800', 'text': "haven't we Justin so what's the setup it's John\xa0\nhe's trying to book a service for his IV4 maybe"}, {'start': '922.800', 'end': '928.240', 'text': "he's tried the website or phone and he's getting\xa0\nnowhere he's fed up understandable so he opens"}, {'start': '928.240', 'end': '933.840', 'text': 'his messaging app hits the microphone button and\xa0\nsends a voice message to Toyota basically venting'}, {'start': '933.840', 'end': '939.520', 'text': 'his frustration and asking for help booking the\xa0\nservice okay can it handle that the emotion the'}, {'start': '939.520', 'end': '946.160', 'text': "voice input that's the point of the demo GLUCOSE\xa0\nprocesses the voice message first it acknowledges"}, {'start': '946.160', 'end': '950.960', 'text': "his frustration i understand that's annoying let\xa0\nme help you sort this out show some empathy good"}, {'start': '950.960', 'end': '955.520', 'text': 'start then he gets down to business asks about\xa0\nhis preferred location offers available slots for'}, {'start': '955.520', 'end': '961.360', 'text': 'general servicing john just replies verbally yeah\xa0\nthe downtown one looks good uh 10 a.m works just'}, {'start': '961.360', 'end': '967.200', 'text': 'short voice replies yep and GLUCOSE interprets\xa0\nthem confirms the details and autonomously books'}, {'start': '967.200', 'end': '973.600', 'text': 'the appointment right there problem solved wow so\xa0\nit handled the frustration used voice understood'}, {'start': '973.600', 'end': '978.800', 'text': "context and fixed the issue quickly that could\xa0\ndefinitely turn a bad experience around that's"}, {'start': '978.800', 'end': '983.520', 'text': 'the idea shows the flexibility handling different\xa0\ninputs different emotional states efficiently and'}, {'start': '983.520', 'end': '989.520', 'text': "effectively okay those four demos paint a really\xa0\nvivid picture it's definitely way beyond basic"}, {'start': '989.520', 'end': '999.680', 'text': 'Q&A so this brings us nicely to the final\xa0\nsection what really makes GLUCOSE Agentic AI'}, {'start': '999.680', 'end': '1005.680', 'text': 'different how does it stand out from the crowd of\xa0\nAI chatbots and agents right this is key because'}, {'start': '1005.680', 'end': '1011.360', 'text': "it's easy to hear AI chatbot and think you know\xa0\nwhat it is but GLUCOSE is positioned as truly"}, {'start': '1011.360', 'end': '1017.280', 'text': 'agentic agentic meaning it has agency it acts\xa0\nindependently pretty much so one big difference'}, {'start': '1017.280', 'end': '1021.840', 'text': "it's focus it's on the whole brand and product\xa0\nexperience aiming for revenue driving engagement"}, {'start': '1021.840', 'end': '1026.400', 'text': 'across the entire journey not just customer\xa0\nsupport queries or simple sales tasks exactly'}, {'start': '1026.400', 'end': '1031.440', 'text': 'many competitors focus mainly on support cost\xa0\nreduction or maybe very specific limited sales'}, {'start': '1031.440', 'end': '1037.280', 'text': 'enablement tasks GLUCOSE aims broader okay\xa0\nthe journey orientation GLUCOSE se is built'}, {'start': '1037.280', 'end': '1042.080', 'text': 'to maintain persistent context across\xa0\nmultiple sessions multiple interactions'}, {'start': '1042.080', 'end': '1047.600', 'text': 'over time like remembering the conversation\xa0\nfrom last week yes unlike many chat bots that'}, {'start': '1047.600', 'end': '1054.320', 'text': 'treat each chat as a one-off task based thing\xa0\nyou start fresh every time GLUCOSE remembers'}, {'start': '1054.320', 'end': '1058.720', 'text': 'it builds a continuous experience that feels\xa0\nlike a huge practical difference for the user'}, {'start': '1058.720', 'end': '1064.480', 'text': 'it really is and that ties into the true agentic\xa0\nreasoning GLUCOSE is designed to make autonomous'}, {'start': '1064.480', 'end': '1070.160', 'text': 'decisions based on its goals and the context not\xa0\njust following a script or a decision tree right'}, {'start': '1070.160', 'end': '1076.400', 'text': 'many alternatives rely heavily on pre-programmed\xa0\ndeterministic flows if the user says X respond'}, {'start': '1076.400', 'end': '1082.480', 'text': 'Y or they might have very limited autonomous\xa0\ncapabilities GLUCOSE aims for genuine reasoning'}, {'start': '1082.480', 'end': '1087.440', 'text': "but you also mentioned explanability and control\xa0\nhow does that work if it's making autonomous"}, {'start': '1087.440', 'end': '1092.720', 'text': "decisions isn't that a bit black box that's a fair\xa0\nquestion and it's a critical differentiator they"}, {'start': '1092.720', 'end': '1098.640', 'text': 'stress they claim traceable predictable outputs\xa0\nyou can understand the why behind its actions'}, {'start': '1098.640', 'end': '1103.440', 'text': 'unlike many alternatives where it is a black\xa0\nbox or you only get partial visibility okay'}, {'start': '1103.440', 'end': '1109.200', 'text': "that's important for businesses trusting it hugely\xa0\nimportant another angle is industry specialization"}, {'start': '1109.200', 'end': '1115.040', 'text': 'GLUCOSE is built with vertical specific expertise\xa0\nin mind like we saw with automotive not just'}, {'start': '1115.040', 'end': '1120.640', 'text': "a generic chatbot with a few industry terms\xa0\nsprinkled in that's the claim deeper expertise"}, {'start': '1120.640', 'end': '1127.280', 'text': "versus generic approaches or basic add-ons and\xa0\nrelated to trust and practicality it's technology"}, {'start': '1127.280', 'end': '1133.200', 'text': 'agnostic meaning it can run on any cloud work\xa0\nwith any major large language model provider'}, {'start': '1133.200', 'end': '1137.840', 'text': "you're not locked into one specific ecosystem\xa0\nwhich is a complaint about some other solutions"}, {'start': '1137.840', 'end': '1142.960', 'text': "gives businesses flexibility flexibility and\xa0\npotentially lower total cost of ownership it's"}, {'start': '1142.960', 'end': '1148.480', 'text': 'designed to leverage existing legacy data and\xa0\ntools not necessarily require massive backend'}, {'start': '1148.480', 'end': '1153.360', 'text': 'upgrades or huge upfront investments less heavy\xa0\nlifting to get started you mentioned that earlier'}, {'start': '1153.360', 'end': '1159.360', 'text': "exactly so summing up some core agentic aspects\xa0\nit's about autonomy not scripts understanding"}, {'start': '1159.360', 'end': '1165.600', 'text': "intent adapting on the fly handling nonlinear\xa0\nconversations not just predefined Q&A right it's"}, {'start': '1165.600', 'end': '1170.320', 'text': 'built on those journeys we talked about defined\xa0\nby business users in natural language not by'}, {'start': '1170.320', 'end': '1175.840', 'text': 'programmers writing code for fixed flows okay\xa0\nsmarter re-engagement too it can autonomously'}, {'start': '1175.840', 'end': '1182.160', 'text': 'follow up based on context signals dropped\xa0\nconversations not just wait for the user to'}, {'start': '1182.160', 'end': '1187.840', 'text': 'start over keeping the conversation alive yeah and\xa0\nthat enables personalization at scale delivering'}, {'start': '1187.840', 'end': '1192.960', 'text': 'that segment of one experience dynamically\xa0\ntailored with persistent memory across the'}, {'start': '1192.960', 'end': '1199.120', 'text': 'whole life cycle which many systems lack or need\xa0\ncomplex CRM integrations for correct so enterprise'}, {'start': '1199.120', 'end': '1204.000', 'text': "ready features like security transparency\xa0\nexplanability it integrates it's not a rip"}, {'start': '1204.000', 'end': '1209.360', 'text': 'and replace necessarily and crucially it aims\xa0\nfor immediate business value by delivering these'}, {'start': '1209.360', 'end': '1214.560', 'text': 'enhanced brand and product experiences to all\xa0\ncaptive customers focusing on real outcomes like'}, {'start': '1214.560', 'end': '1219.680', 'text': "boosting engagement and conversions without adding\xa0\na ton of new operational overhead it's not just a"}, {'start': '1219.680', 'end': '1224.560', 'text': "cost center for support it's driving value across\xa0\nthe board that's a very different proposition from"}, {'start': '1224.560', 'end': '1230.080', 'text': 'just handling support tickets you mentioned some\xa0\ncore components enabling this journey framework'}, {'start': '1230.080', 'end': '1235.440', 'text': 'yeah the journey framework is their overall\xa0\napproach the journey definition language or JDL'}, {'start': '1235.440', 'end': '1242.080', 'text': 'is how non-technical users define those desired\xa0\ninteraction flows in natural language and the'}, {'start': '1242.080', 'end': '1247.120', 'text': 'planner handles the autonomous re-engagement\xa0\npart knowing when and how to follow up so it'}, {'start': '1247.120', 'end': '1253.920', 'text': 'all orchestrates together right the mantra is no\xa0\ndeterministic flows no decision trees no guesswork'}, {'start': '1253.920', 'end': '1260.880', 'text': "it's goal-driven autonomous orchestration and\xa0\ndeployable anywhere messaging voice apps yep"}, {'start': '1260.880', 'end': '1265.840', 'text': 'platform agnostic mhm messaging platforms voice\xa0\nassistants companion apps connected hubs in homes'}, {'start': '1265.840', 'end': '1271.760', 'text': 'or cars customer service systems even in vehicle\xa0\ninfotainment so it really can be that single best'}, {'start': '1271.760', 'end': '1276.880', 'text': "expert everywhere the customer interacts that's\xa0\nthe vision brand ambassador product guru support"}, {'start': '1276.880', 'end': '1283.200', 'text': 'rep sales consultant all rolled into one intuitive\xa0\nautonomous agent this has been uh genuinely'}, {'start': '1283.200', 'end': '1288.400', 'text': 'fascinating a really deep dive into GLUCOSE\xa0\nAgentic AI it definitely feels like it has the'}, {'start': '1288.400', 'end': '1292.880', 'text': "potential to well shake things up significantly\xa0\nin how brands and customers connect yeah it's a"}, {'start': '1292.880', 'end': '1297.600', 'text': 'compelling vision so if we were to boil it down\xa0\nwhat are the absolute key takeaways for you for'}, {'start': '1297.600', 'end': '1302.480', 'text': 'our listeners i think the main thing is that this\xa0\nrepresents a potentially fundamental shift moving'}, {'start': '1302.480', 'end': '1310.800', 'text': 'beyond reactive fragmented interactions towards\xa0\nautonomous personalized contextaware engagement'}, {'start': '1310.800', 'end': '1315.760', 'text': 'across the entire customer journey right\xa0\nthe potential benefits are clear yeah better'}, {'start': '1315.760', 'end': '1321.440', 'text': 'engagement yes but also real efficiency gains\xa0\nmuch deeper customer insights from that first'}, {'start': '1321.440', 'end': '1327.520', 'text': "party data and ultimately stronger relationships\xa0\nand higher lifetime value and it's about brands"}, {'start': '1327.520', 'end': '1332.480', 'text': "taking back control of that conversation exactly\xa0\nthe founders's vision is really about transforming"}, {'start': '1332.480', 'end': '1337.280', 'text': 'those interactions making them more meaningful\xa0\nmore effective for everyone involved it definitely'}, {'start': '1337.280', 'end': '1341.600', 'text': "sounds powerful well it leaves you wondering\xa0\ndoesn't it what actually becomes possible if"}, {'start': '1341.600', 'end': '1348.000', 'text': 'a brand can genuinely understand and autonomously\xa0\nhelp every single user at every single touch point'}, {'start': '1348.000', 'end': '1353.360', 'text': "that level of loyalty that untapped potential it's\xa0\nquite something to think about that's exactly the"}, {'start': '1353.360', 'end': '1357.440', 'text': 'provocative thought they want to leave lingering I\xa0\nsuspect so if listeners are intrigued and want to'}, {'start': '1357.440', 'end': '1364.240', 'text': 'learn more about GLUCOSE Agentic AI and 5.Y where\xa0\nshould they go best bet is to check out the 5.Y'}, {'start': '1364.240', 'end': '1371.520', 'text': "website that's the number five letter Y or they\xa0\ncan reach out directly email is info@five-whys.com"}, {'start': '1371.520', 'end': '1379.280', 'text': "okay info@five-whys.com and there's a phone number\xa0\ntoo. They also have a YouTube channel oh yeah"}, {'start': '1379.280', 'end': '1385.680', 'text': 'yeah search for 5.Y GLUCOSE on YouTube you can\xa0\nactually see the demos we talked about today there'}, {'start': '1385.680', 'end': '1389.840', 'text': "plus other info excellent we'll make sure people\xa0\nknow where to find that well thank you this has"}, {'start': '1389.840', 'end': '1394.640', 'text': 'been incredibly insightful really appreciate you\xa0\nwalking us through the world of Agentic AI today'}, {'start': '1394.640', 'end': '1399.280', 'text': "my pleasure it's definitely an exciting space\xa0\nto watch it certainly is and a big thank you to"}, {'start': '1399.280', 'end': '1412.492', 'text': 'you our listeners for joining us on this deep dive\xa0\nhope you found it as fascinating as we did [Music]'}]