CEO of SweetDelight Goes Undercover   The Shocking Truth About Her Bakery Chain!
HIDDEN BOSS TALES
[{'start': '0.160', 'end': '6.000', 'text': 'This week on Undercover Boss, the'}, {'start': '2.960', 'end': '9.920', 'text': 'youngest CEO to ever go undercover steps'}, {'start': '6.000', 'end': '12.559', 'text': 'into the spotlight, meet Sarah Matthews,'}, {'start': '9.920', 'end': '15.360', 'text': 'the dynamic and fierce president of'}, {'start': '12.559', 'end': '18.080', 'text': 'Sweet Delight, Inc., the renowned bakery'}, {'start': '15.360', 'end': '20.720', 'text': 'chain famous for its signature cinnamon'}, {'start': '18.080', 'end': '23.519', 'text': 'rolls. Sarah, a woman who commands'}, {'start': '20.720', 'end': '26.480', 'text': 'boardrooms and makes decisions that'}, {'start': '23.519', 'end': '29.279', 'text': 'impact thousands, is about to embark on'}, {'start': '26.480', 'end': '31.840', 'text': 'a humbling and emotional journey. Posing'}, {'start': '29.279', 'end': '34.079', 'text': 'as a contestant on a fake reality show'}, {'start': '31.840', 'end': '36.320', 'text': 'aimed at giving aspiring bakers seed'}, {'start': '34.079', 'end': '38.320', 'text': 'money for their own business, Sarah is'}, {'start': '36.320', 'end': '39.879', 'text': 'determined to see her company from a'}, {'start': '38.320', 'end': '42.239', 'text': 'completely different'}, {'start': '39.879', 'end': '45.040', 'text': "perspective. But this isn't Sarah's"}, {'start': '42.239', 'end': '47.280', 'text': 'first venture into the world of food.'}, {'start': '45.040', 'end': '49.680', 'text': 'Before she climbed the corporate ladder,'}, {'start': '47.280', 'end': '52.079', 'text': 'she worked her way up from the bottom in'}, {'start': '49.680', 'end': '54.320', 'text': 'restaurants like Hometown Grill, where'}, {'start': '52.079', 'end': '57.520', 'text': 'she was a hostess, waitress, and then a'}, {'start': '54.320', 'end': '60.399', 'text': 'manager. The hospitality industry shaped'}, {'start': '57.520', 'end': '63.120', 'text': 'her and though Sweet Delight Inc. is a'}, {'start': '60.399', 'end': '66.080', 'text': 'far cry from those early days, Sarah'}, {'start': '63.120', 'end': '68.159', 'text': 'never forgot her roots. However, the'}, {'start': '66.080', 'end': '70.320', 'text': 'success that comes with leading a large'}, {'start': '68.159', 'end': '72.080', 'text': 'company often means becoming'}, {'start': '70.320', 'end': '73.320', 'text': 'disconnected from the heart of the'}, {'start': '72.080', 'end': '76.000', 'text': 'business, the'}, {'start': '73.320', 'end': '78.080', 'text': "employees. Sarah's journey begins with a"}, {'start': '76.000', 'end': '80.960', 'text': 'conversation with her former mentor,'}, {'start': '78.080', 'end': '84.400', 'text': 'Marcus Jordan, the former CEO of'}, {'start': '80.960', 'end': '87.439', 'text': 'Hometown Grill. Before diving into the'}, {'start': '84.400', 'end': '89.439', 'text': 'undercover world, she seeks his advice,'}, {'start': '87.439', 'end': '92.400', 'text': 'looking for some guidance and emotional'}, {'start': '89.439', 'end': '95.200', 'text': 'strength. Marcus is no stranger to the'}, {'start': '92.400', 'end': '97.799', 'text': 'challenges of leading a massive company.'}, {'start': '95.200', 'end': '100.640', 'text': 'And his words offer Sarah valuable'}, {'start': '97.799', 'end': '102.960', 'text': "insight. Sarah, you're about to embark"}, {'start': '100.640', 'end': '105.759', 'text': 'on a ride that will change everything.'}, {'start': '102.960', 'end': '108.240', 'text': 'Marcus tells her, "Trust me, it\'s not as'}, {'start': '105.759', 'end': '110.880', 'text': "easy as it seems. It's not scripted, and"}, {'start': '108.240', 'end': '112.560', 'text': "at times it's going to break your heart."}, {'start': '110.880', 'end': '114.720', 'text': 'But remember this, when you go'}, {'start': '112.560', 'end': '116.960', 'text': "undercover, don't just look at the"}, {'start': '114.720', 'end': '119.040', 'text': 'business, look at the people. What'}, {'start': '116.960', 'end': '121.520', 'text': "you're really about to experience is"}, {'start': '119.040', 'end': '125.040', 'text': "something you can't get from a boardroom"}, {'start': '121.520', 'end': '128.239', 'text': 'or a quarterly report. The conversation'}, {'start': '125.040', 'end': '129.759', 'text': 'strikes a chord with Sarah. She realizes'}, {'start': '128.239', 'end': '131.599', 'text': 'that the people working behind the'}, {'start': '129.759', 'end': '134.239', 'text': 'counters in the kitchens and on the'}, {'start': '131.599', 'end': '137.440', 'text': 'bakery floors are the true pulse of'}, {'start': '134.239', 'end': '139.920', 'text': "sweet delight. Marcus' words linger in"}, {'start': '137.440', 'end': '143.520', 'text': 'her mind as she prepares to take on a'}, {'start': '139.920', 'end': '145.840', 'text': 'new identity. Sophia Lee, an aspiring'}, {'start': '143.520', 'end': '148.400', 'text': 'baker looking for funding to launch her'}, {'start': '145.840', 'end': '150.319', 'text': "own cupcake shop. Sarah's first shift"}, {'start': '148.400', 'end': '152.400', 'text': 'undercover takes place in a sweet'}, {'start': '150.319', 'end': '155.519', 'text': 'delight location in the heart of New'}, {'start': '152.400', 'end': '157.760', 'text': "York City. Her mission is clear. She's"}, {'start': '155.519', 'end': '160.239', 'text': 'here to observe to see if the changes'}, {'start': '157.760', 'end': '162.560', 'text': 'the company has made in recent months'}, {'start': '160.239', 'end': '165.599', 'text': 'are truly being executed at the ground'}, {'start': '162.560', 'end': '168.000', 'text': 'level. And while it may be a business'}, {'start': '165.599', 'end': '170.480', 'text': "mission, it's clear that it will be an"}, {'start': '168.000', 'end': '173.280', 'text': 'emotional journey that could very well'}, {'start': '170.480', 'end': '176.000', 'text': 'change her forever in her new role as'}, {'start': '173.280', 'end': '178.879', 'text': 'Sophia Sarah is about to experience'}, {'start': '176.000', 'end': '181.040', 'text': 'firsthand the challenges and triumphs of'}, {'start': '178.879', 'end': '184.080', 'text': "the employees she's been leading from a"}, {'start': '181.040', 'end': '185.920', 'text': "distance. What she doesn't know is that"}, {'start': '184.080', 'end': '188.159', 'text': 'these encounters will force her to'}, {'start': '185.920', 'end': '190.319', 'text': 'confront the very nature of leadership,'}, {'start': '188.159', 'end': '192.239', 'text': 'personal growth, and her connection to'}, {'start': '190.319', 'end': '194.879', 'text': 'the people who make Sweet Delight a'}, {'start': '192.239', 'end': '197.760', 'text': 'household name. Sarah Matthews, born and'}, {'start': '194.879', 'end': '199.760', 'text': 'raised in the bustling city of Chicago,'}, {'start': '197.760', 'end': '201.760', 'text': 'never imagined she would one day be the'}, {'start': '199.760', 'end': '204.640', 'text': 'president of one of the largest bakery'}, {'start': '201.760', 'end': '207.360', 'text': 'chains in the world. Growing up in a'}, {'start': '204.640', 'end': '210.480', 'text': 'modest household, she was no stranger to'}, {'start': '207.360', 'end': '213.080', 'text': 'struggle. Her father, a Vietnam War'}, {'start': '210.480', 'end': '216.159', 'text': 'veteran, returned from the war deeply'}, {'start': '213.080', 'end': '218.319', 'text': 'changed. Despite his best efforts, he'}, {'start': '216.159', 'end': '220.680', 'text': 'was often distant and struggled with his'}, {'start': '218.319', 'end': '222.879', 'text': 'own demons, making family life'}, {'start': '220.680', 'end': '224.720', 'text': 'difficult. Her mother, strong and'}, {'start': '222.879', 'end': '227.280', 'text': 'determined, had to hold everything'}, {'start': '224.720', 'end': '229.680', 'text': 'together. It was her resilience that'}, {'start': '227.280', 'end': '232.720', 'text': 'left the biggest impression on Sarah,'}, {'start': '229.680', 'end': '235.519', 'text': 'shaping the woman she would become. When'}, {'start': '232.720', 'end': '238.159', 'text': 'Sarah was just 9 years old, her mother'}, {'start': '235.519', 'end': '240.560', 'text': 'made a brave decision. She took Sarah'}, {'start': '238.159', 'end': '242.640', 'text': 'and her two younger sisters and moved'}, {'start': '240.560', 'end': '244.720', 'text': 'them to a new city in order to start'}, {'start': '242.640', 'end': '247.760', 'text': 'fresh with little more than their'}, {'start': '244.720', 'end': '250.319', 'text': "belongings and a tight budget. Sarah's"}, {'start': '247.760', 'end': '253.360', 'text': 'mother worked tirelessly to provide for'}, {'start': '250.319', 'end': '256.400', 'text': 'her girls. At one point, she was feeding'}, {'start': '253.360', 'end': '258.799', 'text': 'the family on just $10 a week. It was a'}, {'start': '256.400', 'end': '261.600', 'text': "hardship that would later become Sarah's"}, {'start': '258.799', 'end': '265.280', 'text': 'driving force. I learned from her that'}, {'start': '261.600', 'end': '269.120', 'text': 'when life knocks you down, you stand up.'}, {'start': '265.280', 'end': '271.360', 'text': 'Sarah recalls, "My mom never gave up.'}, {'start': '269.120', 'end': '274.560', 'text': 'She did whatever it took, even when'}, {'start': '271.360', 'end': '277.440', 'text': 'there seemed to be no way out." From a'}, {'start': '274.560', 'end': '280.240', 'text': 'young age, Sarah took on responsibility.'}, {'start': '277.440', 'end': '282.960', 'text': 'At just 16, she took a part-time job at'}, {'start': '280.240', 'end': '285.600', 'text': 'a local diner to help out at home. Her'}, {'start': '282.960', 'end': '288.080', 'text': "work ethic was clear, and it wasn't long"}, {'start': '285.600', 'end': '290.320', 'text': 'before she was promoted to shift leader.'}, {'start': '288.080', 'end': '292.400', 'text': 'The restaurant business quickly became'}, {'start': '290.320', 'end': '295.360', 'text': 'her world, and she found herself'}, {'start': '292.400', 'end': '298.479', 'text': 'thriving in it. However, her ambitions'}, {'start': '295.360', 'end': '301.280', 'text': "didn't stop there. At the age of 19,"}, {'start': '298.479', 'end': '303.080', 'text': 'Sarah landed a job at Hometown Grill, a'}, {'start': '301.280', 'end': '305.600', 'text': 'growing chain of family'}, {'start': '303.080', 'end': '307.919', 'text': 'restaurants. Starting as a hostess,'}, {'start': '305.600', 'end': '311.120', 'text': 'Sarah was soon promoted to a Hooters'}, {'start': '307.919', 'end': '314.479', 'text': 'girl, then bartender, and eventually to'}, {'start': '311.120', 'end': '316.800', 'text': 'certified trainer and shift leader. It'}, {'start': '314.479', 'end': '318.960', 'text': "wasn't an easy road, but Sarah was"}, {'start': '316.800', 'end': '320.880', 'text': 'determined to climb the ladder. At'}, {'start': '318.960', 'end': '322.720', 'text': 'Hometown Grill, I learned that the'}, {'start': '320.880', 'end': '325.199', 'text': "restaurant business isn't just about"}, {'start': '322.720', 'end': '328.080', 'text': "serving food. It's about making people"}, {'start': '325.199', 'end': '331.440', 'text': 'feel welcome, creating experiences. I'}, {'start': '328.080', 'end': '334.400', 'text': 'loved it. I realized that I had found my'}, {'start': '331.440', 'end': '337.680', 'text': 'place, Sarah reflects. But the road'}, {'start': '334.400', 'end': '339.840', 'text': "wasn't all smooth. In her early 20s, she"}, {'start': '337.680', 'end': '342.560', 'text': 'faced challenges in balancing her job'}, {'start': '339.840', 'end': '345.120', 'text': 'and college, ultimately deciding to drop'}, {'start': '342.560', 'end': '347.120', 'text': 'out to focus on her career. She climbed'}, {'start': '345.120', 'end': '349.840', 'text': 'the ranks quickly, showing her'}, {'start': '347.120', 'end': '352.080', 'text': 'leadership potential and unique ability'}, {'start': '349.840', 'end': '356.320', 'text': 'to connect with people which set her'}, {'start': '352.080', 'end': '358.240', 'text': 'apart from others in the company. By 26,'}, {'start': '356.320', 'end': '360.320', 'text': 'she had become vice president, a'}, {'start': '358.240', 'end': '362.720', 'text': 'position that placed her at the heart of'}, {'start': '360.320', 'end': '365.199', 'text': 'company decisions. The restaurant'}, {'start': '362.720', 'end': '367.199', 'text': "industry moves fast. It's a world of"}, {'start': '365.199', 'end': '369.840', 'text': 'constant change, but I love the thrill'}, {'start': '367.199', 'end': '372.160', 'text': 'of it. Every decision could make or'}, {'start': '369.840', 'end': '374.319', 'text': 'break the business, and I thrived on'}, {'start': '372.160', 'end': '376.240', 'text': "that pressure. However, Sarah's true"}, {'start': '374.319', 'end': '379.360', 'text': 'break came when she was recruited by'}, {'start': '376.240', 'end': '381.919', 'text': 'Sweet Delight, Inc. After a few years of'}, {'start': '379.360', 'end': '383.840', 'text': 'consulting for various brands, she was'}, {'start': '381.919', 'end': '387.840', 'text': 'offered the position of president of'}, {'start': '383.840', 'end': '390.319', 'text': 'Sweet Delight at just 32 years old. The'}, {'start': '387.840', 'end': '392.560', 'text': 'company was already a well-known brand,'}, {'start': '390.319', 'end': '395.600', 'text': 'but Sarah saw potential for growth that'}, {'start': '392.560', 'end': '398.360', 'text': 'no one else seemed to see. In her first'}, {'start': '395.600', 'end': '400.560', 'text': 'year, Sarah helped Sweet Delight expand'}, {'start': '398.360', 'end': '403.360', 'text': 'internationally, partnering with major'}, {'start': '400.560', 'end': '405.840', 'text': 'brands and creating new product lines.'}, {'start': '403.360', 'end': '407.919', 'text': "The company's revenue soared, and Sweet"}, {'start': '405.840', 'end': '409.840', 'text': 'Delight became a household name,'}, {'start': '407.919', 'end': '412.639', 'text': 'renowned for its signature cinnamon'}, {'start': '409.840', 'end': '415.199', 'text': 'rolls and delicious bakery treats. But'}, {'start': '412.639', 'end': '417.199', 'text': 'with success came the detachment from'}, {'start': '415.199', 'end': '420.240', 'text': 'the day-to-day workings of the bakery'}, {'start': '417.199', 'end': '422.240', 'text': 'floors. Sarah found herself increasingly'}, {'start': '420.240', 'end': '424.880', 'text': 'involved in corporate meetings,'}, {'start': '422.240', 'end': '426.800', 'text': 'boardrooms, and partnerships, losing'}, {'start': '424.880', 'end': '429.520', 'text': 'sight of the challenges her employees'}, {'start': '426.800', 'end': '431.759', 'text': 'faced on the front lines. She had always'}, {'start': '429.520', 'end': '434.479', 'text': 'prided herself on her ability to connect'}, {'start': '431.759', 'end': '436.400', 'text': 'with people. But the higher she climbed,'}, {'start': '434.479', 'end': '439.280', 'text': 'the harder it became to stay in touch'}, {'start': '436.400', 'end': '441.520', 'text': 'with her team. As Sarah reflects on her'}, {'start': '439.280', 'end': '443.680', 'text': 'journey, she realizes the emotional'}, {'start': '441.520', 'end': '445.599', 'text': 'distance that has developed between her'}, {'start': '443.680', 'end': '447.120', 'text': 'and the people who help Sweet Delight'}, {'start': '445.599', 'end': '448.800', 'text': 'grow.'}, {'start': '447.120', 'end': '450.319', 'text': "When you're in charge, it's easy to"}, {'start': '448.800', 'end': '452.720', 'text': "forget what it's like to be in the"}, {'start': '450.319', 'end': '454.319', 'text': "trenches. I've been so focused on the"}, {'start': '452.720', 'end': '456.639', 'text': "business, I've lost touch with the"}, {'start': '454.319', 'end': '458.560', 'text': 'people making it run every day. Sarah'}, {'start': '456.639', 'end': '460.960', 'text': 'knows that something has to change.'}, {'start': '458.560', 'end': '462.960', 'text': "She's been a successful executive, but"}, {'start': '460.960', 'end': '465.280', 'text': 'the time has come to reconnect with her'}, {'start': '462.960', 'end': '467.919', 'text': "roots. She's about to embark on a"}, {'start': '465.280', 'end': '470.400', 'text': 'journey that will change everything.'}, {'start': '467.919', 'end': '472.880', 'text': 'Undercover Boss is her opportunity to'}, {'start': '470.400', 'end': '475.680', 'text': 'return to the bakery floor to hear the'}, {'start': '472.880', 'end': '478.360', 'text': 'stories of her employees firsthand and'}, {'start': '475.680', 'end': '481.039', 'text': 'to understand the true impact of her'}, {'start': '478.360', 'end': '483.840', 'text': "leadership. What she doesn't realize yet"}, {'start': '481.039', 'end': '486.800', 'text': 'is that this experience will reshape her'}, {'start': '483.840', 'end': '488.720', 'text': 'both as a CEO and as a person. In this'}, {'start': '486.800', 'end': '491.319', 'text': 'journey, Sarah is going to learn that'}, {'start': '488.720', 'end': '494.240', 'text': "leadership isn't just about numbers and"}, {'start': '491.319', 'end': '496.560', 'text': "profits. It's about people. And it's the"}, {'start': '494.240', 'end': '498.400', 'text': 'people behind Sweet Delight who will'}, {'start': '496.560', 'end': '499.479', 'text': 'inspire the change that is so'}, {'start': '498.400', 'end': '502.560', 'text': 'desperately'}, {'start': '499.479', 'end': '505.039', 'text': 'needed. Before Sarah Matthews dives into'}, {'start': '502.560', 'end': '507.599', 'text': 'her undercover journey at Sweet Delight,'}, {'start': '505.039', 'end': '509.280', 'text': "she knows she needs guidance. This isn't"}, {'start': '507.599', 'end': '511.280', 'text': 'just any mission. This is the'}, {'start': '509.280', 'end': '513.760', 'text': 'opportunity to reconnect with the heart'}, {'start': '511.280', 'end': '516.719', 'text': 'of her company, the employees who make'}, {'start': '513.760', 'end': '518.959', 'text': 'it all possible. And so she reaches out'}, {'start': '516.719', 'end': '522.320', 'text': "to someone who's been there, done that."}, {'start': '518.959', 'end': '526.080', 'text': 'her former mentor Marcus Stone, the ex'}, {'start': '522.320', 'end': '528.080', 'text': 'CEO of Hometown Grill. Marcus had been a'}, {'start': '526.080', 'end': '530.560', 'text': 'guiding light throughout her early years'}, {'start': '528.080', 'end': '532.720', 'text': 'in the restaurant business. And now, as'}, {'start': '530.560', 'end': '535.040', 'text': 'Sarah prepares for the emotional roller'}, {'start': '532.720', 'end': '536.839', 'text': 'coaster of going undercover, she needs'}, {'start': '535.040', 'end': '539.839', 'text': 'his advice more than'}, {'start': '536.839', 'end': '542.480', 'text': "ever. I'm nervous, Marcus. I know this"}, {'start': '539.839', 'end': '544.160', 'text': 'is going to be tough. Sarah admits the'}, {'start': '542.480', 'end': '546.720', 'text': 'weight of the upcoming experience'}, {'start': '544.160', 'end': '549.519', 'text': "settling on her shoulders. She's used to"}, {'start': '546.720', 'end': '551.959', 'text': 'being in control. used to giving orders'}, {'start': '549.519', 'end': '554.480', 'text': 'and making decisions. But this is'}, {'start': '551.959', 'end': '557.399', 'text': "different. This time she'll be in the"}, {'start': '554.480', 'end': '559.680', 'text': 'trenches, just another employee learning'}, {'start': '557.399', 'end': '562.399', 'text': 'firsthand what the workers at Sweet'}, {'start': '559.680', 'end': '564.800', 'text': 'Delight go through every single day.'}, {'start': '562.399', 'end': '567.920', 'text': 'Marcus chuckles warmly on the other end'}, {'start': '564.800', 'end': '570.959', 'text': "of the phone. I get it, Sarah. It's not"}, {'start': '567.920', 'end': '573.760', 'text': 'as easy as it looks. Undercover Boss is'}, {'start': '570.959', 'end': '576.560', 'text': "no joke. You're going to see things you"}, {'start': '573.760', 'end': '578.880', 'text': 'never imagined, both the good and the'}, {'start': '576.560', 'end': '581.040', 'text': "bad. And yes, it's going to be"}, {'start': '578.880', 'end': '584.080', 'text': "emotional, but it's also the most"}, {'start': '581.040', 'end': '587.120', 'text': "rewarding thing you'll ever do. Trust"}, {'start': '584.080', 'end': '589.279', 'text': 'me, Sarah listens intently, knowing that'}, {'start': '587.120', 'end': '591.760', 'text': "Marcus' experience is something she can"}, {'start': '589.279', 'end': '594.320', 'text': "lean on. He's been through it all the"}, {'start': '591.760', 'end': '596.160', 'text': 'highs, the lows, the emotional'}, {'start': '594.320', 'end': '598.320', 'text': 'connections that come with seeing your'}, {'start': '596.160', 'end': '601.279', 'text': 'business from the ground level. As the'}, {'start': '598.320', 'end': '603.760', 'text': 'former CEO of a large restaurant chain,'}, {'start': '601.279', 'end': '605.600', 'text': 'Marcus has a unique understanding of'}, {'start': '603.760', 'end': '607.920', 'text': "what it's like to have to make hard"}, {'start': '605.600', 'end': '610.959', 'text': 'decisions while trying to balance the'}, {'start': '607.920', 'end': '613.920', 'text': 'needs of the employees, customers, and'}, {'start': '610.959', 'end': '616.720', 'text': 'bottom lines. Just remember this, Sarah'}, {'start': '613.920', 'end': '618.360', 'text': 'Marcus says with quiet conviction. The'}, {'start': '616.720', 'end': '620.959', 'text': "people you'll meet aren't just"}, {'start': '618.360', 'end': '623.519', 'text': "employees. They're real people with real"}, {'start': '620.959', 'end': '625.519', 'text': "struggles. Don't forget that you're not"}, {'start': '623.519', 'end': '627.680', 'text': "there to judge them. You're there to"}, {'start': '625.519', 'end': '630.240', 'text': 'understand them, to learn from them, and'}, {'start': '627.680', 'end': '632.360', 'text': 'to give them what they deserve. Respect,'}, {'start': '630.240', 'end': '635.640', 'text': 'guidance, and a chance to'}, {'start': '632.360', 'end': '638.560', 'text': 'succeed. His words resonate deeply with'}, {'start': '635.640', 'end': '640.800', 'text': "Sarah. She's always prided herself on"}, {'start': '638.560', 'end': '642.959', 'text': 'being a compassionate leader, but this'}, {'start': '640.800', 'end': '645.040', 'text': "will be different. It's one thing to"}, {'start': '642.959', 'end': '647.839', 'text': 'manage from behind a desk in a corporate'}, {'start': '645.040', 'end': '650.079', 'text': "office. It's another to stand side by"}, {'start': '647.839', 'end': '652.160', 'text': 'side with the very people who keep the'}, {'start': '650.079', 'end': '654.560', 'text': 'business running, facing the challenges'}, {'start': '652.160', 'end': '657.360', 'text': 'they face every day. Are you ready for'}, {'start': '654.560', 'end': '659.760', 'text': 'the emotional part of it? Marcus asks,'}, {'start': '657.360', 'end': '661.920', 'text': 'his tone softening because when you'}, {'start': '659.760', 'end': '664.640', 'text': "start hearing their stories, it's going"}, {'start': '661.920', 'end': '666.680', 'text': "to hit you in ways you won't expect. It"}, {'start': '664.640', 'end': '669.920', 'text': 'might even change how you see your'}, {'start': '666.680', 'end': '672.079', 'text': 'company. Sarah takes a deep breath. I'}, {'start': '669.920', 'end': '674.560', 'text': "know it will, and that's why I'm doing"}, {'start': '672.079', 'end': '676.880', 'text': "this. I need to understand what's really"}, {'start': '674.560', 'end': '679.920', 'text': "going on at the bakery level. I can't"}, {'start': '676.880', 'end': '682.560', 'text': "fix what I don't know. Marcus pauses for"}, {'start': '679.920', 'end': '684.800', 'text': "a moment before speaking again. You're"}, {'start': '682.560', 'end': '687.279', 'text': "going to do great, but don't be afraid"}, {'start': '684.800', 'end': '690.160', 'text': 'to let your guard down. Let the people'}, {'start': '687.279', 'end': '693.279', 'text': "you meet see the real you. They'll"}, {'start': '690.160', 'end': '695.680', 'text': 'respect that. With those final words,'}, {'start': '693.279', 'end': '699.279', 'text': 'Sarah feels a sense of calm wash over'}, {'start': '695.680', 'end': '701.519', 'text': "her. She's ready. As she prepares to"}, {'start': '699.279', 'end': '703.279', 'text': 'leave for the first undercover shift,'}, {'start': '701.519', 'end': '706.079', 'text': 'she feels the weight of the mission on'}, {'start': '703.279', 'end': '708.720', 'text': 'her shoulders. This is her chance to'}, {'start': '706.079', 'end': '711.279', 'text': 'reconnect with her employees, to'}, {'start': '708.720', 'end': '713.640', 'text': 'understand their struggles, and to make'}, {'start': '711.279', 'end': '716.800', 'text': 'real lasting change at Sweet'}, {'start': '713.640', 'end': '719.760', 'text': "Delight. She's not just going undercover"}, {'start': '716.800', 'end': '722.160', 'text': "to observe. She's going undercover to"}, {'start': '719.760', 'end': '724.800', 'text': 'listen, to learn, and to change her'}, {'start': '722.160', 'end': '727.360', 'text': 'company for the better. As she wraps up'}, {'start': '724.800', 'end': '730.000', 'text': 'her conversation with Marcus, Sarah'}, {'start': '727.360', 'end': '733.279', 'text': 'hangs up the phone, takes one last look'}, {'start': '730.000', 'end': '736.920', 'text': 'at her reflection, and smiles.'}, {'start': '733.279', 'end': '741.120', 'text': 'Here we go, she says to herself. Time to'}, {'start': '736.920', 'end': '743.440', 'text': 'listen. Time to learn. Time to lead. She'}, {'start': '741.120', 'end': '746.000', 'text': 'heads out the door, ready to begin the'}, {'start': '743.440', 'end': '748.560', 'text': 'undercover journey that will reshape her'}, {'start': '746.000', 'end': '750.639', 'text': 'understanding of leadership and business'}, {'start': '748.560', 'end': '752.880', 'text': 'and perhaps even change the course of'}, {'start': '750.639', 'end': '755.040', 'text': "Sweet Delight's future."}, {'start': '752.880', 'end': '757.839', 'text': 'Sarah Matthews enters the Sweet Delight'}, {'start': '755.040', 'end': '760.079', 'text': 'Bakery in Pamis, New Jersey with one'}, {'start': '757.839', 'end': '762.880', 'text': 'goal in mind to truly understand the'}, {'start': '760.079', 'end': '765.440', 'text': 'daily grind of her employees and see'}, {'start': '762.880', 'end': '768.000', 'text': "firsthand how the company's policies and"}, {'start': '765.440', 'end': '771.200', 'text': 'procedures are playing out on the floor.'}, {'start': '768.000', 'end': '773.760', 'text': 'Posing as Sophia Lee, an aspiring baker'}, {'start': '771.200', 'end': '777.200', 'text': 'competing for seed money to open her own'}, {'start': '773.760', 'end': '779.680', 'text': 'cupcake shop, Sarah is ready to immerse'}, {'start': '777.200', 'end': '783.120', 'text': 'herself in the fast-paced environment of'}, {'start': '779.680', 'end': '785.600', 'text': "sweet delight. She's nervous. No amount"}, {'start': '783.120', 'end': '788.399', 'text': 'of experience or executive training'}, {'start': '785.600', 'end': '790.480', 'text': 'could prepare her for what lies ahead.'}, {'start': '788.399', 'end': '792.880', 'text': "Today she's not the president of Sweet"}, {'start': '790.480', 'end': '796.079', 'text': 'Delight calling the shots from a cushy'}, {'start': '792.880', 'end': '798.560', 'text': 'office. No, today she is just another'}, {'start': '796.079', 'end': '800.320', 'text': 'employee wearing an apron working the'}, {'start': '798.560', 'end': '802.959', 'text': 'counter and trying to keep up with the'}, {'start': '800.320', 'end': '805.440', 'text': 'demands of the bakery. Sarah is about to'}, {'start': '802.959', 'end': '807.720', 'text': 'step into the shoes of her employees,'}, {'start': '805.440', 'end': '810.880', 'text': "and she knows it's going to be"}, {'start': '807.720', 'end': '813.839', 'text': "eyeoping. Hi, I'm Sophia. Nice to meet"}, {'start': '810.880', 'end': '815.760', 'text': 'you. She greets Myra, a young employee'}, {'start': '813.839', 'end': '818.320', 'text': "who's been with Sweet Delight for a"}, {'start': '815.760', 'end': '820.639', 'text': "little over a year. Myra's energy is"}, {'start': '818.320', 'end': '822.720', 'text': 'infectious, and Sarah immediately'}, {'start': '820.639', 'end': '825.279', 'text': 'notices the warmth and charm in her'}, {'start': '822.720', 'end': '827.680', 'text': 'approach with customers. "You\'ll be'}, {'start': '825.279', 'end': '830.639', 'text': 'working with me today," Myra says,'}, {'start': '827.680', 'end': '832.480', 'text': 'smiling brightly. "First things first,'}, {'start': '830.639', 'end': '834.720', 'text': 'always make sure to greet the guests'}, {'start': '832.480', 'end': '837.360', 'text': 'with a big smile and offer them a drink'}, {'start': '834.720', 'end': '839.040', 'text': "or an extra topping. It's all about"}, {'start': '837.360', 'end': '841.519', 'text': 'upselling, you know."'}, {'start': '839.040', 'end': '843.440', 'text': 'Sarah nods, trying to absorb as much'}, {'start': '841.519', 'end': '846.240', 'text': 'information as she can in this'}, {'start': '843.440', 'end': '848.639', 'text': 'fast-paced environment. She follows'}, {'start': '846.240', 'end': '850.880', 'text': "Myra's lead, trying to balance the task"}, {'start': '848.639', 'end': '853.880', 'text': 'of making sure every customer feels'}, {'start': '850.880', 'end': '856.800', 'text': 'welcome and making sure every order is'}, {'start': '853.880', 'end': '858.959', 'text': "accurate. Myra's tips are invaluable,"}, {'start': '856.800', 'end': '861.519', 'text': 'and Sarah finds herself learning'}, {'start': '858.959', 'end': '863.959', 'text': 'quickly. But as the day progresses,'}, {'start': '861.519', 'end': '867.279', 'text': 'Sarah begins to see the cracks in the'}, {'start': '863.959', 'end': '870.240', 'text': 'system. While Myra expertly manages the'}, {'start': '867.279', 'end': '872.240', 'text': 'counter and upsells with ease, Sarah'}, {'start': '870.240', 'end': '874.000', 'text': "notices that there's little to no"}, {'start': '872.240', 'end': '876.480', 'text': 'guidance when it comes to the production'}, {'start': '874.000', 'end': '878.880', 'text': 'side of things. The employees are'}, {'start': '876.480', 'end': '881.040', 'text': 'rushing to fill orders, but some of the'}, {'start': '878.880', 'end': '883.040', 'text': 'equipment is malfunctioning and the'}, {'start': '881.040', 'end': '884.839', 'text': 'stress of keeping up with demand is'}, {'start': '883.040', 'end': '887.839', 'text': 'taking a toll on their'}, {'start': '884.839', 'end': '889.760', 'text': 'efficiency. At one point, Sarah is asked'}, {'start': '887.839', 'end': '892.320', 'text': 'to help frost the signature cinnamon'}, {'start': '889.760', 'end': '894.560', 'text': "rolls. Myra quickly shows her how it's"}, {'start': '892.320', 'end': '897.199', 'text': 'done, but Sarah struggles to keep up'}, {'start': '894.560', 'end': '899.680', 'text': 'with the speed and precision required.'}, {'start': '897.199', 'end': '901.920', 'text': 'She accidentally smears frosting onto'}, {'start': '899.680', 'end': '904.279', 'text': "the counter, and it's clear that the"}, {'start': '901.920', 'end': '906.880', 'text': "process isn't as simple as she had"}, {'start': '904.279', 'end': '909.600', 'text': 'imagined. Myra looks over at her,'}, {'start': '906.880', 'end': '912.320', 'text': "offering a reassuring smile. Don't worry"}, {'start': '909.600', 'end': '914.800', 'text': "about it. It takes practice. We're all"}, {'start': '912.320', 'end': '916.079', 'text': "learning as we go, but Sarah can't help"}, {'start': '914.800', 'end': '918.800', 'text': 'but feel the weight of the'}, {'start': '916.079', 'end': '921.360', 'text': 'inefficiencies around her. The workers,'}, {'start': '918.800', 'end': '923.839', 'text': 'although dedicated, are often working'}, {'start': '921.360', 'end': '925.680', 'text': 'without the proper training or support.'}, {'start': '923.839', 'end': '928.560', 'text': "It's clear that they're being pushed to"}, {'start': '925.680', 'end': '931.399', 'text': 'move quickly, but in doing so, the'}, {'start': '928.560', 'end': '934.079', 'text': 'quality of the product is sometimes'}, {'start': '931.399', 'end': '936.120', 'text': 'compromised. Later in the day, Sarah'}, {'start': '934.079', 'end': '938.800', 'text': 'works alongside another'}, {'start': '936.120', 'end': '941.519', 'text': "employee. Miguel, who's been with Sweet"}, {'start': '938.800', 'end': '944.079', 'text': "Delight for several years. Miguel's"}, {'start': '941.519', 'end': '946.639', 'text': 'energy and commitment are undeniable,'}, {'start': '944.079', 'end': '948.800', 'text': "but Sarah soon realizes that he's"}, {'start': '946.639', 'end': '950.959', 'text': "burning out. He's been promoted to"}, {'start': '948.800', 'end': '952.040', 'text': 'supervisor, but with little to no'}, {'start': '950.959', 'end': '954.639', 'text': 'leadership'}, {'start': '952.040', 'end': '957.120', 'text': 'training. Miguel is struggling to manage'}, {'start': '954.639', 'end': '959.519', 'text': 'the team effectively. "We need to get'}, {'start': '957.120', 'end': '962.000', 'text': 'these orders out faster, but the line'}, {'start': '959.519', 'end': '964.399', 'text': 'isn\'t working properly," Miguel says,'}, {'start': '962.000', 'end': '967.360', 'text': 'frustration creeping into his voice as'}, {'start': '964.399', 'end': '970.079', 'text': 'he tries to fix the malfunctioning oven.'}, {'start': '967.360', 'end': '972.720', 'text': "It's like every time we fix one problem,"}, {'start': '970.079', 'end': '974.720', 'text': 'another one pops up. Sarah watches as'}, {'start': '972.720', 'end': '977.040', 'text': 'Miguel runs around trying to fix the'}, {'start': '974.720', 'end': '978.959', 'text': 'equipment while also handling the cash'}, {'start': '977.040', 'end': '981.600', 'text': 'register, assisting customers and'}, {'start': '978.959', 'end': '983.800', 'text': "supervising the team. He's doing the"}, {'start': '981.600', 'end': '986.240', 'text': "best he can, but it's clear that he's"}, {'start': '983.800', 'end': '988.560', 'text': 'overwhelmed. Later, when the shift winds'}, {'start': '986.240', 'end': '989.399', 'text': 'down, Sarah has a brief conversation'}, {'start': '988.560', 'end': '991.680', 'text': 'with'}, {'start': '989.399', 'end': '995.680', 'text': 'Miguel. How long have you been in your'}, {'start': '991.680', 'end': '998.560', 'text': 'role? She asks genuinely curious.'}, {'start': '995.680', 'end': '1000.480', 'text': 'about six months, Miguel replies. I was'}, {'start': '998.560', 'end': '1003.199', 'text': "promoted to supervisor because I've been"}, {'start': '1000.480', 'end': '1005.279', 'text': "here for a while, but honestly, I don't"}, {'start': '1003.199', 'end': '1007.680', 'text': "feel like I'm ready for the role. No one"}, {'start': '1005.279', 'end': '1010.240', 'text': 'really taught me how to lead a team. I'}, {'start': '1007.680', 'end': '1012.160', 'text': 'just sort of figured it out as I went.'}, {'start': '1010.240', 'end': '1014.720', 'text': 'Sarah feels a pain of sympathy for'}, {'start': '1012.160', 'end': '1017.360', 'text': "Miguel. She's been so focused on"}, {'start': '1014.720', 'end': '1019.519', 'text': 'improving business metrics and expanding'}, {'start': '1017.360', 'end': '1021.120', 'text': "the brand that she's forgotten the"}, {'start': '1019.519', 'end': '1023.839', 'text': 'importance of proper training and'}, {'start': '1021.120', 'end': '1026.959', 'text': "leadership development. Miguel's story"}, {'start': '1023.839', 'end': '1029.760', 'text': 'is not unique. The more Sarah listens,'}, {'start': '1026.959', 'end': '1031.679', 'text': 'the more she realizes that many of the'}, {'start': '1029.760', 'end': '1033.360', 'text': 'employees at Sweet Delight are'}, {'start': '1031.679', 'end': '1035.600', 'text': 'struggling in their roles because'}, {'start': '1033.360', 'end': '1039.199', 'text': "they've been given little to no training"}, {'start': '1035.600', 'end': '1041.839', 'text': 'or support. As the day comes to an end,'}, {'start': '1039.199', 'end': '1044.079', 'text': "Sarah reflects on her experience. She's"}, {'start': '1041.839', 'end': '1046.079', 'text': 'only been on the floor for a few hours,'}, {'start': '1044.079', 'end': '1048.079', 'text': "but it's already clear to her that there"}, {'start': '1046.079', 'end': '1050.720', 'text': 'are significant gaps in the system.'}, {'start': '1048.079', 'end': '1053.200', 'text': 'Employees like Myra Miguel and many'}, {'start': '1050.720', 'end': '1055.360', 'text': "others are doing their best, but they're"}, {'start': '1053.200', 'end': '1057.840', 'text': 'being asked to do the impossible without'}, {'start': '1055.360', 'end': '1060.960', 'text': 'the right tools, training, or leadership'}, {'start': '1057.840', 'end': '1063.919', 'text': 'to help them succeed. For the first time'}, {'start': '1060.960', 'end': '1066.480', 'text': 'in a long time, Sarah feels disconnected'}, {'start': '1063.919', 'end': '1069.280', 'text': "from her company. She's used to making"}, {'start': '1066.480', 'end': '1071.440', 'text': 'decisions from the top down, but now she'}, {'start': '1069.280', 'end': '1074.320', 'text': 'sees how those decisions impact the'}, {'start': '1071.440', 'end': '1076.640', 'text': 'employees at the ground level. They are'}, {'start': '1074.320', 'end': '1079.039', 'text': 'the ones who keep Sweet Delight running'}, {'start': '1076.640', 'end': '1081.760', 'text': "and yet they don't always feel supported"}, {'start': '1079.039', 'end': '1084.000', 'text': 'or valued. The experience has opened'}, {'start': '1081.760', 'end': '1086.480', 'text': "Sarah's eyes to the real challenges her"}, {'start': '1084.000', 'end': '1089.039', 'text': "employees face and it's clear to her now"}, {'start': '1086.480', 'end': '1091.120', 'text': 'that the company needs a major shift.'}, {'start': '1089.039', 'end': '1093.840', 'text': 'But Sarah knows that the changes she'}, {'start': '1091.120', 'end': '1096.320', 'text': "wants to make won't be easy. The road"}, {'start': '1093.840', 'end': '1099.000', 'text': 'ahead is long and the challenges are'}, {'start': '1096.320', 'end': '1102.080', 'text': "immense, but she's determined to make it"}, {'start': '1099.000', 'end': '1103.960', 'text': 'right. As Sarah heads home that night,'}, {'start': '1102.080', 'end': '1106.960', 'text': "she reflects on the day's"}, {'start': '1103.960', 'end': '1109.760', 'text': 'events. "I\'ve got a lot to think about,"'}, {'start': '1106.960', 'end': '1112.400', 'text': 'she says to herself, her mind racing'}, {'start': '1109.760', 'end': '1114.720', 'text': 'with ideas for change. "And tomorrow,'}, {'start': '1112.400', 'end': '1117.240', 'text': "I'll see even more. I can't wait to"}, {'start': '1114.720', 'end': '1120.080', 'text': 'learn more because this is just the'}, {'start': '1117.240', 'end': '1122.720', 'text': 'beginning." The next day, Sarah arrives'}, {'start': '1120.080', 'end': '1125.520', 'text': 'at another Sweet Delight location. This'}, {'start': '1122.720', 'end': '1128.240', 'text': 'time, in a bustling shopping mall. The'}, {'start': '1125.520', 'end': '1130.799', 'text': 'location is small, nestled between a few'}, {'start': '1128.240', 'end': '1133.039', 'text': 'retail stores, but the atmosphere is'}, {'start': '1130.799', 'end': '1135.039', 'text': "vibrant. It's the perfect place to"}, {'start': '1133.039', 'end': '1137.440', 'text': 'observe how her employees are'}, {'start': '1135.039', 'end': '1139.440', 'text': 'interacting with the customers, how they'}, {'start': '1137.440', 'end': '1142.000', 'text': 'deal with the pressure of constant foot'}, {'start': '1139.440', 'end': '1143.840', 'text': 'traffic while maintaining the quality of'}, {'start': '1142.000', 'end': '1146.880', 'text': 'service and product that Sweet Delight'}, {'start': '1143.840', 'end': '1149.840', 'text': "is known for. Today, she's paired with"}, {'start': '1146.880', 'end': '1151.760', 'text': 'Maya, a young woman in her early 20s'}, {'start': '1149.840', 'end': '1154.640', 'text': "who's been working at Sweet Delight for"}, {'start': '1151.760', 'end': '1157.360', 'text': 'a year. Maya greets her with a smile'}, {'start': '1154.640', 'end': '1159.840', 'text': 'that radiates energy, a contrast to'}, {'start': '1157.360', 'end': '1163.200', 'text': "Sarah's own nervousness as she adjusts"}, {'start': '1159.840', 'end': '1165.480', 'text': 'her apron. You must be the new recruit,'}, {'start': '1163.200', 'end': '1168.240', 'text': 'Maya says, her eyes'}, {'start': '1165.480', 'end': '1169.160', 'text': 'twinkling. Ready to see how we make the'}, {'start': '1168.240', 'end': '1172.160', 'text': 'magic'}, {'start': '1169.160', 'end': '1173.320', 'text': 'happen. Sarah smiles, trying to match'}, {'start': '1172.160', 'end': '1176.160', 'text': 'her'}, {'start': '1173.320', 'end': '1178.240', 'text': "enthusiasm. Absolutely. I've never"}, {'start': '1176.160', 'end': '1181.679', 'text': "worked in a bakery before, so I'm"}, {'start': '1178.240', 'end': '1184.400', 'text': 'excited to learn. As the shift begins,'}, {'start': '1181.679', 'end': '1187.200', 'text': "Sarah quickly realizes that Maya's"}, {'start': '1184.400', 'end': '1189.480', 'text': "positivity isn't just for show. She's"}, {'start': '1187.200', 'end': '1192.160', 'text': 'genuinely committed to providing great'}, {'start': '1189.480', 'end': '1195.039', 'text': 'service. The way she interacts with'}, {'start': '1192.160', 'end': '1197.679', 'text': 'customers is seamless, effortlessly'}, {'start': '1195.039', 'end': '1200.000', 'text': 'upselling extra frosting or drinks,'}, {'start': '1197.679', 'end': '1202.720', 'text': 'always with a smile. But as Sarah'}, {'start': '1200.000', 'end': '1205.600', 'text': 'watches, she also notices the challenges'}, {'start': '1202.720', 'end': '1207.679', 'text': 'Maya faces. The constant rush of'}, {'start': '1205.600', 'end': '1210.480', 'text': 'customers means Maya has to keep her'}, {'start': '1207.679', 'end': '1212.320', 'text': 'pace up. and sometimes she struggles to'}, {'start': '1210.480', 'end': '1215.120', 'text': 'handle it all while maintaining her'}, {'start': '1212.320', 'end': '1217.600', 'text': 'upbeat demeanor. "I noticed you\'re'}, {'start': '1215.120', 'end': '1219.280', 'text': 'juggling a lot of tasks," Sarah says'}, {'start': '1217.600', 'end': '1222.120', 'text': 'during a quieter moment between'}, {'start': '1219.280', 'end': '1225.600', 'text': 'customers. "How do you manage all of'}, {'start': '1222.120', 'end': '1228.159', 'text': 'this?" Maya shrugs with a laugh. "It\'s'}, {'start': '1225.600', 'end': '1230.039', 'text': 'part of the job, right? I love the'}, {'start': '1228.159', 'end': '1232.240', 'text': 'energy here, but it can get'}, {'start': '1230.039', 'end': '1234.480', 'text': 'overwhelming. Sometimes it feels like'}, {'start': '1232.240', 'end': '1237.200', 'text': "you're just running in circles trying to"}, {'start': '1234.480', 'end': '1240.080', 'text': 'keep up with orders and customers."'}, {'start': '1237.200', 'end': '1243.080', 'text': "Sarah nods, sensing that Maya's cheerful"}, {'start': '1240.080', 'end': '1246.559', 'text': "attitude hides some of the stress she's"}, {'start': '1243.080', 'end': '1248.559', 'text': "under. Maya continues. I think it's"}, {'start': '1246.559', 'end': '1251.360', 'text': "tough because we don't always have"}, {'start': '1248.559', 'end': '1253.520', 'text': "enough help. We're a small team and some"}, {'start': '1251.360', 'end': '1256.559', 'text': "days it feels like we're just one person"}, {'start': '1253.520', 'end': '1258.720', 'text': 'short of making everything run smoothly.'}, {'start': '1256.559', 'end': '1261.039', 'text': 'But I just try to keep smiling and make'}, {'start': '1258.720', 'end': '1263.440', 'text': 'sure the guests leave happy. Do you get'}, {'start': '1261.039', 'end': '1267.520', 'text': 'a lot of support from your manager?'}, {'start': '1263.440', 'end': '1271.120', 'text': 'Sarah asks. Maya hesitates for a moment,'}, {'start': '1267.520', 'end': '1274.720', 'text': 'her smile faltering slightly. Honestly,'}, {'start': '1271.120', 'end': '1276.880', 'text': "it's hit or miss. Our manager is usually"}, {'start': '1274.720', 'end': '1278.720', 'text': 'busy with the backend stuff, and we'}, {'start': '1276.880', 'end': '1281.280', 'text': "don't always get the guidance we need on"}, {'start': '1278.720', 'end': '1283.840', 'text': "the floor. It's kind of like, do your"}, {'start': '1281.280', 'end': '1287.200', 'text': "job, keep the line moving, and that's"}, {'start': '1283.840', 'end': '1289.679', 'text': 'it. But we all do our best. Sarah feels'}, {'start': '1287.200', 'end': '1292.320', 'text': "a pang of sympathy for Maya. She's"}, {'start': '1289.679', 'end': '1294.480', 'text': 'clearly dedicated to her job, but the'}, {'start': '1292.320', 'end': '1296.120', 'text': 'lack of support and training is holding'}, {'start': '1294.480', 'end': '1298.640', 'text': 'her back from reaching her full'}, {'start': '1296.120', 'end': '1301.039', 'text': "potential. She's doing everything she"}, {'start': '1298.640', 'end': '1303.640', 'text': "can to keep customers happy. But it's"}, {'start': '1301.039', 'end': '1306.799', 'text': "clear that she's being stretched too"}, {'start': '1303.640', 'end': '1309.039', 'text': "thin. This experience is opening Sarah's"}, {'start': '1306.799', 'end': '1311.760', 'text': 'eyes to the crucial issue within Sweet'}, {'start': '1309.039', 'end': '1314.159', 'text': 'Delight. Employees like Maya are working'}, {'start': '1311.760', 'end': '1316.640', 'text': "hard but aren't getting the tools or the"}, {'start': '1314.159', 'end': '1319.600', 'text': 'guidance they need to thrive.'}, {'start': '1316.640', 'end': '1322.320', 'text': 'As the day continues, Sarah sees more of'}, {'start': '1319.600', 'end': '1324.400', 'text': 'the same. Employees are rushing around'}, {'start': '1322.320', 'end': '1326.960', 'text': "doing their best, but there's a sense of"}, {'start': '1324.400', 'end': '1329.200', 'text': 'chaos in the air. The kitchen staff is'}, {'start': '1326.960', 'end': '1331.200', 'text': 'short on time and resources, and the'}, {'start': '1329.200', 'end': '1333.039', 'text': 'frontline workers are trying to balance'}, {'start': '1331.200', 'end': '1336.320', 'text': 'customer service with the pressure to'}, {'start': '1333.039', 'end': '1339.200', 'text': 'maintain speed and quality. Sarah begins'}, {'start': '1336.320', 'end': '1342.080', 'text': 'to understand the underlying issue.'}, {'start': '1339.200', 'end': '1344.720', 'text': 'Sweet delight has grown rapidly, but the'}, {'start': '1342.080', 'end': '1346.720', 'text': 'infrastructure, particularly in terms of'}, {'start': '1344.720', 'end': '1349.280', 'text': "employee support and training, hasn't"}, {'start': '1346.720', 'end': '1351.840', 'text': 'kept up. After the lunch rush, Sarah'}, {'start': '1349.280', 'end': '1354.480', 'text': 'sits down with Maya again, eager to'}, {'start': '1351.840', 'end': '1357.320', 'text': 'learn more. Tell me about your journey'}, {'start': '1354.480', 'end': '1360.640', 'text': 'with sweet delight. How did you end up'}, {'start': '1357.320', 'end': '1363.760', 'text': "here? Maya's eyes soften as she recounts"}, {'start': '1360.640', 'end': '1366.799', 'text': 'her story. I came from a small town in'}, {'start': '1363.760', 'end': '1369.520', 'text': "Georgia. My family didn't have a lot,"}, {'start': '1366.799', 'end': '1371.760', 'text': 'but we always made do. I moved here'}, {'start': '1369.520', 'end': '1375.039', 'text': 'looking for a fresh start and found this'}, {'start': '1371.760', 'end': '1377.440', 'text': 'job at Sweet Delight. I had no idea what'}, {'start': '1375.039', 'end': '1380.080', 'text': 'I was getting into, but I loved the idea'}, {'start': '1377.440', 'end': '1381.919', 'text': 'of working in a bakery. My mom used to'}, {'start': '1380.080', 'end': '1384.320', 'text': 'bake cinnamon rolls, and it always'}, {'start': '1381.919', 'end': '1387.000', 'text': 'reminded me of home. Sarah listens'}, {'start': '1384.320', 'end': '1390.480', 'text': 'intently, her heart aching, as Maya'}, {'start': '1387.000', 'end': '1392.400', 'text': "continues. But it hasn't been easy. When"}, {'start': '1390.480', 'end': '1395.200', 'text': 'I first started, I was really struggling'}, {'start': '1392.400', 'end': '1397.520', 'text': 'to keep up. I had no idea how fast-paced'}, {'start': '1395.200', 'end': '1399.919', 'text': 'it would be. I felt like I was always'}, {'start': '1397.520', 'end': '1402.480', 'text': "behind, and the training wasn't enough,"}, {'start': '1399.919', 'end': '1404.799', 'text': "but I didn't give up. I worked hard,"}, {'start': '1402.480', 'end': '1407.200', 'text': 'learned on the job, and eventually I got'}, {'start': '1404.799', 'end': '1409.520', 'text': 'the hang of it. But I wish there was'}, {'start': '1407.200', 'end': '1411.240', 'text': 'more support. I feel like I could do'}, {'start': '1409.520', 'end': '1414.960', 'text': 'better if I had more'}, {'start': '1411.240', 'end': '1417.760', 'text': 'guidance. Her words hit home for Sarah.'}, {'start': '1414.960', 'end': '1419.760', 'text': "Maya's story is one of perseverance, but"}, {'start': '1417.760', 'end': '1423.360', 'text': 'it also reveals the cracks in the'}, {'start': '1419.760', 'end': '1426.720', 'text': 'system. Sweet delight has grown into a'}, {'start': '1423.360', 'end': '1428.720', 'text': 'huge success. But its foundation, its'}, {'start': '1426.720', 'end': '1431.159', 'text': 'people are being pushed to the limit'}, {'start': '1428.720', 'end': '1434.080', 'text': 'without the resources they need to'}, {'start': '1431.159', 'end': '1436.640', 'text': 'succeed. Maya is doing everything she'}, {'start': '1434.080', 'end': '1438.840', 'text': "can, but she's clearly being asked to do"}, {'start': '1436.640', 'end': '1442.640', 'text': "more than what she's been trained"}, {'start': '1438.840', 'end': '1444.799', 'text': 'for. Later, Sarah takes a step back,'}, {'start': '1442.640', 'end': '1447.280', 'text': "looking at the bigger picture. It's not"}, {'start': '1444.799', 'end': '1450.559', 'text': "just Maya who is struggling. She's seen"}, {'start': '1447.280', 'end': '1452.960', 'text': 'the same issues at multiple locations.'}, {'start': '1450.559', 'end': '1455.760', 'text': 'Sweet Delight success has come at a'}, {'start': '1452.960', 'end': '1458.559', 'text': 'cost, and that cost is the well-being'}, {'start': '1455.760', 'end': '1461.039', 'text': 'and support of its employees. They are'}, {'start': '1458.559', 'end': '1463.120', 'text': "working tirelessly to uphold the brand's"}, {'start': '1461.039', 'end': '1465.279', 'text': 'reputation, but without the proper'}, {'start': '1463.120', 'end': '1468.240', 'text': "infrastructure in place, they're at risk"}, {'start': '1465.279', 'end': '1470.679', 'text': 'of burning out. As Sarah leaves the'}, {'start': '1468.240', 'end': '1473.279', 'text': 'bakery that night, she feels a sense of'}, {'start': '1470.679', 'end': '1476.240', 'text': "urgency. She can't keep going in this"}, {'start': '1473.279', 'end': '1478.799', 'text': 'direction. She needs to take action. The'}, {'start': '1476.240', 'end': '1481.840', 'text': 'employees, people like Maya, are the'}, {'start': '1478.799', 'end': '1483.919', 'text': "lifeblood of Sweet Delight. If she's"}, {'start': '1481.840', 'end': '1485.840', 'text': 'going to continue building the company,'}, {'start': '1483.919', 'end': '1488.600', 'text': "she needs to make sure they're properly"}, {'start': '1485.840', 'end': '1491.840', 'text': 'supported, trained, and equipped to'}, {'start': '1488.600', 'end': '1494.320', 'text': 'succeed. In the quiet of her car, Sarah'}, {'start': '1491.840', 'end': '1496.799', 'text': "reflects on the day's lessons. This"}, {'start': '1494.320', 'end': '1498.600', 'text': "isn't just about improving the product."}, {'start': '1496.799', 'end': '1502.080', 'text': "It's about improving the people behind"}, {'start': '1498.600', 'end': '1504.480', 'text': 'it. She takes a deep breath. The road'}, {'start': '1502.080', 'end': '1505.840', 'text': "ahead is clear. She's going to fight for"}, {'start': '1504.480', 'end': '1508.400', 'text': "the people who've been fighting for"}, {'start': '1505.840', 'end': '1511.480', 'text': "sweet delight all along. It's time to"}, {'start': '1508.400', 'end': '1514.240', 'text': "put them first. And she's just getting"}, {'start': '1511.480', 'end': '1516.320', 'text': "started. The days of Sarah's undercover"}, {'start': '1514.240', 'end': '1518.559', 'text': 'journey are blending together. And the'}, {'start': '1516.320', 'end': '1521.640', 'text': 'more she immerses herself in the daily'}, {'start': '1518.559', 'end': '1523.919', 'text': 'grind of sweet delight, the clearer it'}, {'start': '1521.640', 'end': '1526.000', 'text': "becomes, there's a disconnect between"}, {'start': '1523.919', 'end': '1528.240', 'text': "the company's top leadership and the"}, {'start': '1526.000', 'end': '1531.200', 'text': 'employees who form the backbone of its'}, {'start': '1528.240', 'end': '1533.440', 'text': "success. Sarah's once perfect view from"}, {'start': '1531.200', 'end': '1536.240', 'text': 'the boardroom has been shattered,'}, {'start': '1533.440', 'end': '1538.400', 'text': 'replaced by a raw, unfiltered look at'}, {'start': '1536.240', 'end': '1541.440', 'text': 'the challenges faced by her team every'}, {'start': '1538.400', 'end': '1544.799', 'text': 'single day. Today, Sarah is assigned to'}, {'start': '1541.440', 'end': '1547.159', 'text': 'work with Allen, a longtime employee who'}, {'start': '1544.799', 'end': '1549.760', 'text': 'has risen to the position of assistant'}, {'start': '1547.159', 'end': '1552.320', 'text': "manager. Allan's been with Sweet Delight"}, {'start': '1549.760', 'end': '1554.720', 'text': "for over 7 years. And though he's proven"}, {'start': '1552.320', 'end': '1556.960', 'text': 'his loyalty and skill, Sarah quickly'}, {'start': '1554.720', 'end': '1559.840', 'text': "realizes that he's feeling the weight of"}, {'start': '1556.960', 'end': '1562.240', 'text': "the company's fast-paced demands. His"}, {'start': '1559.840', 'end': '1564.600', 'text': "energy is palpable, but there's an"}, {'start': '1562.240', 'end': '1567.679', 'text': 'underlying tension in his posture and'}, {'start': '1564.600', 'end': '1570.240', 'text': 'voice. As Sarah steps into the kitchen,'}, {'start': '1567.679', 'end': '1572.880', 'text': "she's immediately struck by the chaos."}, {'start': '1570.240', 'end': '1575.200', 'text': 'There are several orders piling up, and'}, {'start': '1572.880', 'end': '1576.960', 'text': 'Alan is struggling to manage the staff'}, {'start': '1575.200', 'end': '1580.000', 'text': 'while trying to maintain the quality'}, {'start': '1576.960', 'end': '1582.400', 'text': 'that Sweet Delight is known for.'}, {'start': '1580.000', 'end': '1584.559', 'text': 'The kitchen is a whirlwind of activity'}, {'start': '1582.400', 'end': '1586.880', 'text': 'staff scrambling to frost the cinnamon'}, {'start': '1584.559', 'end': '1590.279', 'text': 'rolls, the oven timer ticking down, and'}, {'start': '1586.880', 'end': '1593.440', 'text': 'the register constantly chiming with new'}, {'start': '1590.279', 'end': '1595.919', 'text': 'orders. Sarah watches as Allan barks out'}, {'start': '1593.440', 'end': '1599.200', 'text': 'instructions to the crew, his tone'}, {'start': '1595.919', 'end': '1602.880', 'text': "increasingly sharp. Allan, what's going"}, {'start': '1599.200', 'end': '1605.679', 'text': 'on? Why is everyone so stressed? Sarah'}, {'start': '1602.880', 'end': '1608.720', 'text': 'asks, trying to offer a sympathetic ear.'}, {'start': '1605.679', 'end': '1612.000', 'text': 'He glances over at her, a tired smile on'}, {'start': '1608.720', 'end': '1614.400', 'text': 'his face. You get used to it, Sophia.'}, {'start': '1612.000', 'end': '1616.640', 'text': 'The job is great, but sometimes it feels'}, {'start': '1614.400', 'end': '1618.799', 'text': "like we're drowning. There's a lot to"}, {'start': '1616.640', 'end': '1620.799', 'text': "juggle, and we're underst staffed."}, {'start': '1618.799', 'end': '1622.960', 'text': 'Management wants the quality to stay'}, {'start': '1620.799', 'end': '1624.919', 'text': "high, but they don't always provide the"}, {'start': '1622.960', 'end': '1628.000', 'text': 'resources we need to keep up with'}, {'start': '1624.919', 'end': '1630.480', 'text': 'demand. Sarah nods, noting the strain in'}, {'start': '1628.000', 'end': '1633.039', 'text': 'his voice. Do you feel like you have the'}, {'start': '1630.480', 'end': '1636.480', 'text': 'support you need from the higherups?'}, {'start': '1633.039', 'end': '1638.400', 'text': 'Alan lets out a deep sigh. Honestly, no.'}, {'start': '1636.480', 'end': '1641.440', 'text': "I've worked my tail off to get where I"}, {'start': '1638.400', 'end': '1643.919', 'text': "am, but I'm constantly firefighting."}, {'start': '1641.440', 'end': '1646.400', 'text': "It's like we're always behind, always"}, {'start': '1643.919', 'end': '1648.559', 'text': 'catching up. When we get behind, we get'}, {'start': '1646.400', 'end': '1650.880', 'text': "yelled at, but it's not like anyone's"}, {'start': '1648.559', 'end': '1653.600', 'text': 'helping us get ahead of the curve.'}, {'start': '1650.880', 'end': '1656.159', 'text': "Sarah's heart sinks. She's hearing the"}, {'start': '1653.600', 'end': '1657.760', 'text': "frustration in Allen's voice. But it's"}, {'start': '1656.159', 'end': '1660.640', 'text': "also clear that he doesn't feel"}, {'start': '1657.760', 'end': '1663.200', 'text': 'empowered to make real changes. His role'}, {'start': '1660.640', 'end': '1666.000', 'text': 'has become a revolving door of handling'}, {'start': '1663.200', 'end': '1669.600', 'text': 'immediate issues without ever addressing'}, {'start': '1666.000', 'end': '1672.240', 'text': 'the root causes. The lack of support and'}, {'start': '1669.600', 'end': '1674.880', 'text': 'the endless pressure are taking a toll'}, {'start': '1672.240', 'end': '1677.600', 'text': 'on his spirit later when things quiet'}, {'start': '1674.880', 'end': '1680.399', 'text': 'down a bit. Sarah pulls Allan aside for'}, {'start': '1677.600', 'end': '1682.640', 'text': 'a more personal conversation. She wants'}, {'start': '1680.399', 'end': '1685.120', 'text': 'to understand not just the logistics of'}, {'start': '1682.640', 'end': '1687.919', 'text': 'the job, but the emotional weight it'}, {'start': '1685.120', 'end': '1691.039', 'text': 'carries for him and his team.'}, {'start': '1687.919', 'end': '1694.080', 'text': 'Tell me, Alan, how did you end up here?'}, {'start': '1691.039', 'end': '1696.240', 'text': 'Sarah asks, genuinely curious. Alan'}, {'start': '1694.080', 'end': '1698.000', 'text': 'looks at her, then shifts his gaze to'}, {'start': '1696.240', 'end': '1700.159', 'text': 'the kitchen as if searching for the'}, {'start': '1698.000', 'end': '1702.640', 'text': 'words I started as a cashier when I was'}, {'start': '1700.159', 'end': '1705.440', 'text': 'in high school. I was just looking for a'}, {'start': '1702.640', 'end': '1707.600', 'text': 'job, but I like the fast pace. I like'}, {'start': '1705.440', 'end': '1710.559', 'text': 'the people, and it felt like a family'}, {'start': '1707.600', 'end': '1712.799', 'text': 'here. So, I stayed on. But as I moved up'}, {'start': '1710.559', 'end': '1715.520', 'text': 'the ladder, I started to see the cracks'}, {'start': '1712.799', 'end': '1717.679', 'text': "in the system. I've put in the time, but"}, {'start': '1715.520', 'end': '1720.159', 'text': "it feels like I'm doing everything by"}, {'start': '1717.679', 'end': '1722.480', 'text': "the seat of my pants. There's no real"}, {'start': '1720.159', 'end': '1724.399', 'text': 'leadership training, and sometimes it'}, {'start': '1722.480', 'end': '1726.960', 'text': 'feels like they expect us to figure it'}, {'start': '1724.399', 'end': '1730.000', 'text': 'out without much guidance. Sarah listens'}, {'start': '1726.960', 'end': '1731.840', 'text': 'closely, feeling a pain of empathy. She'}, {'start': '1730.000', 'end': '1734.399', 'text': 'knows the company has been focused on'}, {'start': '1731.840', 'end': '1736.880', 'text': 'expanding on innovating, but hearing'}, {'start': '1734.399', 'end': '1739.600', 'text': "Allen's experience makes her realize"}, {'start': '1736.880', 'end': '1742.159', 'text': "that in the process they've overlooked"}, {'start': '1739.600', 'end': '1743.760', 'text': 'the most crucial aspect of all investing'}, {'start': '1742.159', 'end': '1746.559', 'text': 'in the people who are running the'}, {'start': '1743.760', 'end': '1749.200', 'text': 'business day in and day out. Without the'}, {'start': '1746.559', 'end': '1751.279', 'text': 'right training and support, the very'}, {'start': '1749.200', 'end': '1754.240', 'text': 'foundation of Sweet Delight is starting'}, {'start': '1751.279', 'end': '1756.399', 'text': 'to crumble. As Sarah continues her'}, {'start': '1754.240', 'end': '1758.799', 'text': 'shift, she notices the same pattern'}, {'start': '1756.399', 'end': '1761.000', 'text': 'everywhere. From the staff on the front'}, {'start': '1758.799', 'end': '1763.840', 'text': 'lines to those working behind the'}, {'start': '1761.000', 'end': '1766.679', 'text': 'scenes, everyone is working harder than'}, {'start': '1763.840', 'end': '1769.200', 'text': "ever. But there's an underlying sense of"}, {'start': '1766.679', 'end': '1771.360', 'text': 'burnout. The pressure to keep up with'}, {'start': '1769.200', 'end': '1773.360', 'text': 'the fast-paced environment is'}, {'start': '1771.360', 'end': '1776.000', 'text': 'overwhelming. And without proper'}, {'start': '1773.360', 'end': '1778.080', 'text': 'resources or guidance, many employees'}, {'start': '1776.000', 'end': '1780.720', 'text': 'are falling short of their potential.'}, {'start': '1778.080', 'end': '1784.080', 'text': "They're frustrated, stressed, and in"}, {'start': '1780.720', 'end': '1786.720', 'text': 'some cases feeling invisible. As Sarah'}, {'start': '1784.080', 'end': '1789.360', 'text': 'reflects on her time at Sweet Delight,'}, {'start': '1786.720', 'end': '1791.919', 'text': "she's struck by a deep realization."}, {'start': '1789.360', 'end': '1794.320', 'text': "She's been so focused on driving the"}, {'start': '1791.919', 'end': '1796.880', 'text': 'business forward, on pushing for growth'}, {'start': '1794.320', 'end': '1799.360', 'text': "and innovation that she's ignored the"}, {'start': '1796.880', 'end': '1802.799', 'text': 'human side of things, the people who'}, {'start': '1799.360', 'end': '1805.440', 'text': 'make that growth possible. The truth is,'}, {'start': '1802.799', 'end': '1807.760', 'text': "Sweet Delight's success has come at the"}, {'start': '1805.440', 'end': '1809.760', 'text': 'cost of its employees well-being.'}, {'start': '1807.760', 'end': '1812.399', 'text': "They're being asked to do more with"}, {'start': '1809.760', 'end': '1815.120', 'text': "less, and it's no surprise that many of"}, {'start': '1812.399', 'end': '1817.760', 'text': 'them are struggling. That night, as'}, {'start': '1815.120', 'end': '1820.000', 'text': 'Sarah sits alone in her hotel room, she'}, {'start': '1817.760', 'end': '1822.640', 'text': "can't shake the images of Allen and the"}, {'start': '1820.000', 'end': '1824.640', 'text': 'other employees. She thinks about the'}, {'start': '1822.640', 'end': '1826.960', 'text': "years of dedication they've poured into"}, {'start': '1824.640', 'end': '1829.760', 'text': 'the company, only to be left feeling'}, {'start': '1826.960', 'end': '1833.200', 'text': 'unsupported and overburdened.'}, {'start': '1829.760', 'end': '1834.799', 'text': 'This has to change, she tells herself. I'}, {'start': '1833.200', 'end': '1837.120', 'text': "can't just go back to the office and"}, {'start': '1834.799', 'end': '1839.840', 'text': 'pretend everything is fine. We need to'}, {'start': '1837.120', 'end': '1841.679', 'text': 'do better. I need to do better. She'}, {'start': '1839.840', 'end': '1844.720', 'text': 'knows that the challenges are far from'}, {'start': '1841.679', 'end': '1847.200', 'text': 'over. The road ahead will require hard'}, {'start': '1844.720', 'end': '1849.840', 'text': 'decisions and changes that will take'}, {'start': '1847.200', 'end': '1852.320', 'text': 'time to implement. But for the first'}, {'start': '1849.840', 'end': '1856.080', 'text': 'time, Sarah feels ready to tackle the'}, {'start': '1852.320', 'end': '1858.559', 'text': "issue head on. She's seen the reality of"}, {'start': '1856.080', 'end': '1860.480', 'text': "Sweet Delight's operations, and it's"}, {'start': '1858.559', 'end': '1863.320', 'text': 'clear that the company needs to invest'}, {'start': '1860.480', 'end': '1866.000', 'text': 'in its people before it can continue to'}, {'start': '1863.320', 'end': '1868.720', 'text': 'grow. Tomorrow, she will go back to work'}, {'start': '1866.000', 'end': '1871.039', 'text': "with the team. But this time, she'll do"}, {'start': '1868.720', 'end': '1873.200', 'text': "it with a different mindset. She won't"}, {'start': '1871.039', 'end': '1875.360', 'text': 'just be a CEO observing from the'}, {'start': '1873.200', 'end': '1877.440', 'text': 'outside. She will be a leader who is'}, {'start': '1875.360', 'end': '1879.600', 'text': 'willing to roll up her sleeves and get'}, {'start': '1877.440', 'end': '1882.120', 'text': 'to work on the most important task of'}, {'start': '1879.600', 'end': '1885.200', 'text': 'all, fixing the company from the inside'}, {'start': '1882.120', 'end': '1887.279', 'text': 'out. As Sarah continues her undercover'}, {'start': '1885.200', 'end': '1890.240', 'text': 'journey, the emotional weight of the'}, {'start': '1887.279', 'end': '1893.039', 'text': 'experience begins to settle in. Every'}, {'start': '1890.240', 'end': '1894.880', 'text': 'day she works alongside employees who'}, {'start': '1893.039', 'end': '1897.279', 'text': 'share their personal stories and'}, {'start': '1894.880', 'end': '1899.519', 'text': 'struggles, and each conversation pulls'}, {'start': '1897.279', 'end': '1902.640', 'text': "at her heart. It's one thing to read"}, {'start': '1899.519', 'end': '1904.440', 'text': 'about employee satisfaction reports or'}, {'start': '1902.640', 'end': '1906.880', 'text': 'hear about company issues in a'}, {'start': '1904.440', 'end': '1908.960', 'text': "boardroom. It's entirely different to"}, {'start': '1906.880', 'end': '1910.480', 'text': 'listen to the human stories behind the'}, {'start': '1908.960', 'end': '1912.679', 'text': 'numbers.'}, {'start': '1910.480', 'end': '1915.519', 'text': 'Today, Sarah is assigned to work with'}, {'start': '1912.679', 'end': '1918.480', 'text': "Khloe, a young employee who's been at"}, {'start': '1915.519', 'end': '1920.799', 'text': "Sweet Delight for about 2 years. Khloe's"}, {'start': '1918.480', 'end': '1922.880', 'text': 'upbeat personality stands in stark'}, {'start': '1920.799', 'end': '1925.440', 'text': 'contrast to the stress Sarah can see in'}, {'start': '1922.880', 'end': '1927.600', 'text': "her eyes. While Sarah's training focuses"}, {'start': '1925.440', 'end': '1930.320', 'text': 'on customer service and upselling'}, {'start': '1927.600', 'end': '1933.039', 'text': "products, she's also becoming acutely"}, {'start': '1930.320', 'end': '1935.519', 'text': 'aware of how much emotional labor is'}, {'start': '1933.039', 'end': '1938.240', 'text': "involved in the work. It's not just"}, {'start': '1935.519', 'end': '1940.480', 'text': 'about making cinnamon rolls or serving'}, {'start': '1938.240', 'end': '1942.880', 'text': "customers. It's about managing the"}, {'start': '1940.480', 'end': '1946.000', 'text': 'pressure, the expectations, and the'}, {'start': '1942.880', 'end': '1948.000', 'text': 'everpresent feeling of being on display.'}, {'start': '1946.000', 'end': '1950.080', 'text': 'Kloe is moving quickly behind the'}, {'start': '1948.000', 'end': '1952.799', 'text': 'counter, serving customers with a'}, {'start': '1950.080', 'end': '1955.279', 'text': 'friendly smile. But Sarah can see the'}, {'start': '1952.799', 'end': '1957.919', 'text': 'exhaustion beneath the surface. At one'}, {'start': '1955.279', 'end': '1960.480', 'text': 'point, as the line begins to slow, Sarah'}, {'start': '1957.919', 'end': '1963.519', 'text': 'pulls Khloe aside. "Khloe, you\'ve been'}, {'start': '1960.480', 'end': '1966.320', 'text': 'going non-stop all day." "How are you'}, {'start': '1963.519', 'end': '1968.120', 'text': 'holding up?" Sarah asked gently, hoping'}, {'start': '1966.320', 'end': '1971.039', 'text': 'to make the conversation feel less'}, {'start': '1968.120', 'end': '1974.399', 'text': 'formal. Kloe hesitates for a moment, but'}, {'start': '1971.039', 'end': '1977.519', 'text': "then the floodgates open. Honestly, I'm"}, {'start': '1974.399', 'end': '1980.000', 'text': "just so tired, she admits. I'm trying to"}, {'start': '1977.519', 'end': '1982.000', 'text': 'keep it together, but sometimes it feels'}, {'start': '1980.000', 'end': '1984.480', 'text': "like I'm doing everything I can, and"}, {'start': '1982.000', 'end': '1986.480', 'text': "it's still not enough. I want to be the"}, {'start': '1984.480', 'end': '1990.240', 'text': 'best I can be for the customers and for'}, {'start': '1986.480', 'end': '1993.120', 'text': "the company, but I'm only human. Sarah's"}, {'start': '1990.240', 'end': '1996.080', 'text': 'heart sinks. Khloe is clearly doing her'}, {'start': '1993.120', 'end': '1998.080', 'text': "best, but it's taking a toll on her."}, {'start': '1996.080', 'end': '2000.640', 'text': '"You\'ve been here for a couple of years,'}, {'start': '1998.080', 'end': '2003.320', 'text': 'right?" Sarah asks, trying to get a'}, {'start': '2000.640', 'end': '2006.159', 'text': 'sense of her journey with the company.'}, {'start': '2003.320', 'end': '2008.159', 'text': '"Yeah, I started here right after high'}, {'start': '2006.159', 'end': '2010.399', 'text': 'school. I thought it would be a good'}, {'start': '2008.159', 'end': '2012.640', 'text': 'place to get my feet wet, maybe save'}, {'start': '2010.399', 'end': '2015.360', 'text': 'some money, and figure out what I wanted'}, {'start': '2012.640', 'end': '2017.679', 'text': 'to do next," Chloe says. Her voice'}, {'start': '2015.360', 'end': '2019.519', 'text': 'tinged with a sense of doubt. But the'}, {'start': '2017.679', 'end': '2022.080', 'text': "longer I've been here, the more I"}, {'start': '2019.519', 'end': '2024.080', 'text': "realize it's harder to get ahead. We're"}, {'start': '2022.080', 'end': '2026.640', 'text': 'expected to be fast to keep the line'}, {'start': '2024.080', 'end': '2028.720', 'text': "moving. But sometimes I don't feel like"}, {'start': '2026.640', 'end': '2032.039', 'text': "we're given the support we need to do"}, {'start': '2028.720', 'end': '2034.799', 'text': 'that. Sarah listens closely, her mind'}, {'start': '2032.039', 'end': '2037.279', 'text': "racing. She's hearing the same themes"}, {'start': '2034.799', 'end': '2039.440', 'text': 'again and again. Employees who are'}, {'start': '2037.279', 'end': '2041.519', 'text': "giving everything they have, but aren't"}, {'start': '2039.440', 'end': '2044.480', 'text': 'being provided with the tools, training,'}, {'start': '2041.519', 'end': '2046.480', 'text': "or support they need to succeed. Khloe's"}, {'start': '2044.480', 'end': '2048.720', 'text': 'words mirror what Sarah has already'}, {'start': '2046.480', 'end': '2050.079', 'text': "heard from others. But there's something"}, {'start': '2048.720', 'end': '2052.639', 'text': 'different about hearing them from'}, {'start': '2050.079', 'end': '2054.960', 'text': "Khloe's perspective. A young woman who"}, {'start': '2052.639', 'end': '2057.240', 'text': 'started with ambition but now feels'}, {'start': '2054.960', 'end': '2061.040', 'text': "stuck in a system that isn't working for"}, {'start': '2057.240', 'end': '2064.399', 'text': 'her. Chloe, I can see how much you care'}, {'start': '2061.040', 'end': '2066.000', 'text': 'about this job. Sarah says softly. But'}, {'start': '2064.399', 'end': '2068.800', 'text': "you shouldn't have to sacrifice your"}, {'start': '2066.000', 'end': '2071.040', 'text': "well-being just to do it. You're doing"}, {'start': '2068.800', 'end': '2074.159', 'text': 'great work, but you deserve to be'}, {'start': '2071.040', 'end': '2077.119', 'text': "supported. That's something we can fix."}, {'start': '2074.159', 'end': '2079.440', 'text': 'I promise. Chloe looks at Sarah, her'}, {'start': '2077.119', 'end': '2081.200', 'text': 'eyes filling with tears. I just feel'}, {'start': '2079.440', 'end': '2083.440', 'text': "like I've been stuck in this position."}, {'start': '2081.200', 'end': '2085.520', 'text': "You know, there's no room for growth,"}, {'start': '2083.440', 'end': '2087.079', 'text': "and it's hard to stay motivated when you"}, {'start': '2085.520', 'end': '2089.599', 'text': "feel like you're not going"}, {'start': '2087.079', 'end': '2091.839', 'text': 'anywhere. Sarah is struck by the weight'}, {'start': '2089.599', 'end': '2094.000', 'text': "of Khloe's words. She's heard this"}, {'start': '2091.839', 'end': '2096.240', 'text': 'frustration from employees at other'}, {'start': '2094.000', 'end': '2098.720', 'text': 'locations, but hearing it from someone'}, {'start': '2096.240', 'end': '2100.880', 'text': 'so young with so much potential hits'}, {'start': '2098.720', 'end': '2103.280', 'text': "differently. Kloe doesn't just need"}, {'start': '2100.880', 'end': '2105.599', 'text': 'better training or more resources. She'}, {'start': '2103.280', 'end': '2108.079', 'text': 'needs hope. She needs to believe that'}, {'start': '2105.599', 'end': '2110.320', 'text': "there's a future at Sweet Delight. A"}, {'start': '2108.079', 'end': '2113.599', 'text': 'place where she can grow, develop, and'}, {'start': '2110.320', 'end': '2116.240', 'text': 'be recognized for her hard work. As the'}, {'start': '2113.599', 'end': '2119.280', 'text': 'day progresses, Sarah continues to work'}, {'start': '2116.240', 'end': '2122.000', 'text': 'alongside Kloe, but now she sees her in'}, {'start': '2119.280', 'end': '2124.400', 'text': 'a different light. She no longer just'}, {'start': '2122.000', 'end': '2126.800', 'text': 'sees Kloe as an employee at Sweet'}, {'start': '2124.400', 'end': '2129.520', 'text': 'Delight. She sees a young woman with'}, {'start': '2126.800', 'end': '2132.079', 'text': 'dreams, aspirations, and a desire for'}, {'start': '2129.520', 'end': '2134.640', 'text': "more. Khloe's story isn't just one of"}, {'start': '2132.079', 'end': '2136.640', 'text': "burnout. It's a story of unfulfilled"}, {'start': '2134.640', 'end': '2137.960', 'text': 'potential, and Sarah knows that'}, {'start': '2136.640', 'end': '2141.119', 'text': 'something needs to'}, {'start': '2137.960', 'end': '2143.200', 'text': 'change. Later in the shift, Sarah finds'}, {'start': '2141.119', 'end': '2146.400', 'text': 'herself standing in the breakroom, lost'}, {'start': '2143.200', 'end': '2149.280', 'text': "in thought. Khloe's words keep replaying"}, {'start': '2146.400', 'end': '2151.440', 'text': "in her mind. She's heard the stories of"}, {'start': '2149.280', 'end': '2153.680', 'text': "many employees now and they're all"}, {'start': '2151.440', 'end': '2156.320', 'text': 'starting to paint the same picture. A'}, {'start': '2153.680', 'end': '2159.200', 'text': 'picture of hard work and dedication, but'}, {'start': '2156.320', 'end': '2161.839', 'text': 'also of frustration and stagnation.'}, {'start': '2159.200', 'end': '2165.040', 'text': 'Sweet Delight success has come at a'}, {'start': '2161.839', 'end': '2167.200', 'text': 'cost. And that cost is the mental and'}, {'start': '2165.040', 'end': '2170.160', 'text': 'emotional well-being of the people who'}, {'start': '2167.200', 'end': '2172.800', 'text': 'make that success possible. When the'}, {'start': '2170.160', 'end': '2174.560', 'text': 'shift ends, Sarah takes a quiet walk'}, {'start': '2172.800', 'end': '2177.040', 'text': 'around the mall trying to clear her'}, {'start': '2174.560', 'end': '2179.359', 'text': 'head. She knows that the changes needed'}, {'start': '2177.040', 'end': '2181.839', 'text': 'at Sweet Delight go beyond just'}, {'start': '2179.359', 'end': '2184.960', 'text': 'operational adjustments. They need a'}, {'start': '2181.839', 'end': '2187.520', 'text': 'cultural shift, one that prioritizes the'}, {'start': '2184.960', 'end': '2190.800', 'text': 'well-being of the employees just as much'}, {'start': '2187.520', 'end': '2193.920', 'text': 'as the bottom line. Without them, there'}, {'start': '2190.800', 'end': '2196.560', 'text': 'is no company. Without their energy,'}, {'start': '2193.920', 'end': '2199.280', 'text': 'passion, and dedication, Sweet Delight'}, {'start': '2196.560', 'end': '2201.520', 'text': "wouldn't be the brand it is today. As"}, {'start': '2199.280', 'end': '2204.000', 'text': 'Sarah walks, she reflects on everything'}, {'start': '2201.520', 'end': '2206.160', 'text': "she's learned so far. This experience"}, {'start': '2204.000', 'end': '2208.800', 'text': 'has opened her eyes to the reality of'}, {'start': '2206.160', 'end': '2211.040', 'text': "what's happening within her company. She"}, {'start': '2208.800', 'end': '2213.280', 'text': 'can no longer ignore the human side of'}, {'start': '2211.040', 'end': '2215.359', 'text': "the business. It's not enough to just"}, {'start': '2213.280', 'end': '2218.000', 'text': 'provide products. She needs to provide'}, {'start': '2215.359', 'end': '2220.880', 'text': 'opportunity, support, and a culture of'}, {'start': '2218.000', 'end': '2223.359', 'text': "growth for every employee. That's the"}, {'start': '2220.880', 'end': '2226.000', 'text': 'only way to truly move Sweet Delight'}, {'start': '2223.359', 'end': '2228.480', 'text': 'forward. By the time Sarah returns to'}, {'start': '2226.000', 'end': '2230.000', 'text': "her hotel room that night, she's made a"}, {'start': '2228.480', 'end': '2232.960', 'text': 'decision.'}, {'start': '2230.000', 'end': '2235.280', 'text': 'We need to fix this, she tells herself.'}, {'start': '2232.960', 'end': '2237.680', 'text': 'We need to invest in our people, give'}, {'start': '2235.280', 'end': '2240.720', 'text': 'them the training, the respect, and the'}, {'start': '2237.680', 'end': '2243.200', 'text': "growth they deserve. We can't just be a"}, {'start': '2240.720', 'end': '2244.800', 'text': 'company that makes cinnamon rolls. We'}, {'start': '2243.200', 'end': '2247.440', 'text': 'have to be a company that makes a'}, {'start': '2244.800', 'end': '2250.400', 'text': "difference in people's lives. And with"}, {'start': '2247.440', 'end': '2252.320', 'text': 'that, Sarah resolves to take action. Her'}, {'start': '2250.400', 'end': '2254.800', 'text': 'mission is no longer just about'}, {'start': '2252.320', 'end': '2257.280', 'text': "observing. It's about creating change."}, {'start': '2254.800', 'end': '2260.079', 'text': "The road ahead is clear, but it won't be"}, {'start': '2257.280', 'end': '2263.119', 'text': "easy. It's time to lead. sweet delight"}, {'start': '2260.079', 'end': '2265.760', 'text': 'into a new era, one where its employees'}, {'start': '2263.119', 'end': '2267.359', 'text': 'are at the center of everything. The'}, {'start': '2265.760', 'end': '2269.560', 'text': 'undercover journey has been an'}, {'start': '2267.359', 'end': '2272.240', 'text': 'eyeopening experience for Sarah'}, {'start': '2269.560', 'end': '2274.880', 'text': 'Matthews. As she prepares to reveal her'}, {'start': '2272.240', 'end': '2278.160', 'text': 'true identity to the employees she has'}, {'start': '2274.880', 'end': '2279.920', 'text': 'worked alongside, her heart races. The'}, {'start': '2278.160', 'end': '2281.680', 'text': 'time has come to show them who she'}, {'start': '2279.920', 'end': '2283.920', 'text': 'really is. The president of Sweet'}, {'start': '2281.680', 'end': '2286.320', 'text': "Delight, the very person they've been"}, {'start': '2283.920', 'end': '2288.400', 'text': 'working hard to support, and the one who'}, {'start': '2286.320', 'end': '2291.040', 'text': 'now holds the responsibility for the'}, {'start': '2288.400', 'end': '2292.800', 'text': 'changes that need to happen. Sarah'}, {'start': '2291.040', 'end': '2294.880', 'text': 'stands in the breakroom watching the'}, {'start': '2292.800', 'end': '2297.359', 'text': 'employees gather for the final segment'}, {'start': '2294.880', 'end': '2300.960', 'text': "of the fake reality show they've all"}, {'start': '2297.359', 'end': '2303.760', 'text': 'been part of. The moment is surreal. She'}, {'start': '2300.960', 'end': '2305.599', 'text': 'has spent days alongside these people,'}, {'start': '2303.760', 'end': '2307.599', 'text': 'listening to their stories,'}, {'start': '2305.599', 'end': '2309.200', 'text': 'understanding their struggles, and'}, {'start': '2307.599', 'end': '2311.839', 'text': 'learning about the things that matter'}, {'start': '2309.200', 'end': '2315.599', 'text': "most to them. Now, it's time to show"}, {'start': '2311.839', 'end': '2317.880', 'text': 'them the truth. Hey everyone, thanks for'}, {'start': '2315.599', 'end': '2320.960', 'text': 'being so great throughout this whole'}, {'start': '2317.880', 'end': '2324.079', 'text': "process. Sarah's still posing as Sophia"}, {'start': '2320.960', 'end': '2327.119', 'text': "says to the group. I've learned so much"}, {'start': '2324.079', 'end': '2329.119', 'text': 'and I really appreciate all of you'}, {'start': '2327.119', 'end': '2331.040', 'text': 'taking the time to help me learn about'}, {'start': '2329.119', 'end': '2333.599', 'text': "what it's like working in the bakery"}, {'start': '2331.040', 'end': '2336.320', 'text': 'business. The employees who have been so'}, {'start': '2333.599', 'end': '2338.160', 'text': 'kind and welcoming nod in agreement,'}, {'start': '2336.320', 'end': '2341.520', 'text': 'eager to hear what the next steps will'}, {'start': '2338.160', 'end': '2344.040', 'text': "be, but there's an air of anticipation."}, {'start': '2341.520', 'end': '2346.720', 'text': "The employees have no idea what's"}, {'start': '2344.040', 'end': '2348.880', 'text': 'coming. Sarah takes a deep breath and'}, {'start': '2346.720', 'end': '2351.839', 'text': 'finally says, "There\'s something I need'}, {'start': '2348.880', 'end': '2353.599', 'text': "to tell you all. I'm not actually just a"}, {'start': '2351.839', 'end': '2356.640', 'text': 'contestant trying to start my own'}, {'start': '2353.599', 'end': '2358.280', 'text': "business. I'm actually the CEO of Sweet"}, {'start': '2356.640', 'end': '2361.040', 'text': 'Delight, Sarah'}, {'start': '2358.280', 'end': '2363.760', 'text': 'Matthews. The room falls silent for a'}, {'start': '2361.040', 'end': '2366.480', 'text': "moment as Sarah's words sink in. The"}, {'start': '2363.760', 'end': '2368.400', 'text': 'employees exchange confused glances,'}, {'start': '2366.480', 'end': '2371.599', 'text': 'some of them squinting as though trying'}, {'start': '2368.400', 'end': '2373.440', 'text': "to process the truth. They're shocked."}, {'start': '2371.599', 'end': '2375.839', 'text': "They're bewildered."}, {'start': '2373.440', 'end': '2378.000', 'text': "The woman they've been working alongside"}, {'start': '2375.839', 'end': '2380.720', 'text': 'who seems so humble and dedicated to'}, {'start': '2378.000', 'end': '2383.400', 'text': 'learning is actually the very person at'}, {'start': '2380.720', 'end': '2388.560', 'text': 'the top of the company. One'}, {'start': '2383.400', 'end': '2392.720', 'text': 'employee. Maya gasps. "Wait, you\'re the'}, {'start': '2388.560', 'end': '2396.480', 'text': 'CEO?" she asks incredulously, eyes wide.'}, {'start': '2392.720', 'end': '2399.520', 'text': '"Yes, I am," Sarah responds, offering a'}, {'start': '2396.480', 'end': '2401.520', 'text': 'warm but genuine smile. "And I want to'}, {'start': '2399.520', 'end': '2403.680', 'text': 'thank all of you for being so open with'}, {'start': '2401.520', 'end': '2405.680', 'text': "me. I've been working undercover to"}, {'start': '2403.680', 'end': '2408.000', 'text': "understand what's really going on in our"}, {'start': '2405.680', 'end': '2411.040', 'text': "company, and what I've seen here has"}, {'start': '2408.000', 'end': '2413.040', 'text': 'been both eyeopening and humbling.'}, {'start': '2411.040', 'end': '2415.920', 'text': "There's a moment of stunned silence"}, {'start': '2413.040', 'end': '2418.920', 'text': 'before Sarah continues her voice steady'}, {'start': '2415.920', 'end': '2421.680', 'text': "but filled with sincerity. I've seen the"}, {'start': '2418.920', 'end': '2423.680', 'text': 'dedication, the hard work, and the love'}, {'start': '2421.680', 'end': '2426.480', 'text': 'that each of you puts into your job'}, {'start': '2423.680', 'end': '2429.119', 'text': "every day. And I've also seen the"}, {'start': '2426.480', 'end': '2431.760', 'text': 'challenges you face, the pressure, the'}, {'start': '2429.119', 'end': '2434.400', 'text': 'burnout, the lack of support. and I want'}, {'start': '2431.760', 'end': '2436.800', 'text': "to tell you it's not okay. It's not your"}, {'start': '2434.400', 'end': '2440.000', 'text': "fault. And I promise we're going to make"}, {'start': '2436.800', 'end': '2442.160', 'text': "changes to fix it. Sarah's heart beats"}, {'start': '2440.000', 'end': '2444.400', 'text': 'faster as she watches the employees'}, {'start': '2442.160', 'end': '2447.440', 'text': "start to process what she's saying."}, {'start': '2444.400', 'end': '2450.480', 'text': "There's a mix of disbelief, confusion,"}, {'start': '2447.440', 'end': '2452.560', 'text': "and relief in their eyes. It's clear"}, {'start': '2450.480', 'end': '2455.200', 'text': 'that they never expected to be in the'}, {'start': '2452.560', 'end': '2457.119', 'text': 'presence of the CEO, let alone have the'}, {'start': '2455.200', 'end': '2459.040', 'text': 'chance to speak with her directly about'}, {'start': '2457.119', 'end': '2460.640', 'text': "the issues they've been facing for so"}, {'start': '2459.040', 'end': '2463.280', 'text': 'long.'}, {'start': '2460.640', 'end': '2466.800', 'text': 'Maya is the first to speak up again. So,'}, {'start': '2463.280', 'end': '2469.599', 'text': 'you heard everything we said? She asks,'}, {'start': '2466.800', 'end': '2472.000', 'text': "still in shock. All the stuff we've been"}, {'start': '2469.599', 'end': '2475.119', 'text': 'talking about about the training, the'}, {'start': '2472.000', 'end': '2478.319', 'text': 'stress, the lack of support. I heard'}, {'start': '2475.119', 'end': '2481.200', 'text': 'every word. Sarah confirms her voice.'}, {'start': '2478.319', 'end': '2483.839', 'text': 'Soft but firm. And I want you to know'}, {'start': '2481.200', 'end': '2485.599', 'text': 'that I am deeply sorry for not realizing'}, {'start': '2483.839', 'end': '2488.240', 'text': "the full extent of what you've been"}, {'start': '2485.599', 'end': '2490.400', 'text': "going through. I've been too far removed"}, {'start': '2488.240', 'end': '2492.800', 'text': 'from the daily operations to see how'}, {'start': '2490.400', 'end': '2495.200', 'text': 'hard it really is. But now that I'}, {'start': '2492.800', 'end': '2497.839', 'text': 'understand, I am committed to making'}, {'start': '2495.200', 'end': '2500.560', 'text': 'things right. The employees begin to'}, {'start': '2497.839', 'end': '2503.440', 'text': 'exchange glances, some nodding, others'}, {'start': '2500.560', 'end': '2505.680', 'text': 'wiping away tears. The raw emotions'}, {'start': '2503.440', 'end': '2507.680', 'text': 'Sarah has seen over the past few days'}, {'start': '2505.680', 'end': '2509.680', 'text': "are now coming to the surface, and it's"}, {'start': '2507.680', 'end': '2511.839', 'text': 'clear that her words are striking accord'}, {'start': '2509.680', 'end': '2513.680', 'text': 'with them. I want to make sure that'}, {'start': '2511.839', 'end': '2516.560', 'text': 'everyone here has the support and'}, {'start': '2513.680', 'end': '2518.839', 'text': 'training they need to succeed. Sarah'}, {'start': '2516.560', 'end': '2521.119', 'text': 'continues her voice steady and full of'}, {'start': '2518.839', 'end': '2524.119', 'text': "determination. We're going to overhaul"}, {'start': '2521.119', 'end': '2526.560', 'text': 'our training systems, improve leadership'}, {'start': '2524.119', 'end': '2529.520', 'text': 'development, and ensure that every'}, {'start': '2526.560', 'end': '2532.560', 'text': 'employee feels valued, respected, and'}, {'start': '2529.520', 'end': '2534.880', 'text': 'equipped to do their job. Sarah looks'}, {'start': '2532.560', 'end': '2537.920', 'text': 'around the room, her eyes meeting each'}, {'start': '2534.880', 'end': '2540.240', 'text': "employes's gaze. You are the heart of"}, {'start': '2537.920', 'end': '2542.640', 'text': 'this company, and I promise that we are'}, {'start': '2540.240', 'end': '2544.400', 'text': 'going to take better care of you. That'}, {'start': '2542.640', 'end': '2547.040', 'text': 'starts now.'}, {'start': '2544.400', 'end': '2549.520', 'text': "There's a pause and then slowly a round"}, {'start': '2547.040', 'end': '2552.319', 'text': 'of applause breaks out. The employees'}, {'start': '2549.520', 'end': '2555.280', 'text': 'are still processing the revelation, but'}, {'start': '2552.319', 'end': '2558.240', 'text': "now there's hope in their eyes. Sarah"}, {'start': '2555.280', 'end': '2560.560', 'text': 'Matthews, their CEO, has not only heard'}, {'start': '2558.240', 'end': '2563.200', 'text': 'their struggles, but is actively working'}, {'start': '2560.560', 'end': '2565.240', 'text': 'to make things better. Maya steps'}, {'start': '2563.200', 'end': '2568.160', 'text': 'forward, her voice trembling with'}, {'start': '2565.240', 'end': '2570.400', 'text': 'emotion. Thank you, Sarah. Thank you for'}, {'start': '2568.160', 'end': '2573.200', 'text': "listening to us. I don't think we've"}, {'start': '2570.400', 'end': '2576.160', 'text': 'ever had someone really listen before.'}, {'start': '2573.200', 'end': '2578.800', 'text': 'Sarah smiles warmly, her heart swelling'}, {'start': '2576.160', 'end': '2581.040', 'text': 'with gratitude. Thank you all for'}, {'start': '2578.800', 'end': '2583.599', 'text': "sharing your stories with me. It's not"}, {'start': '2581.040', 'end': '2585.599', 'text': 'always easy to speak up, but you did.'}, {'start': '2583.599', 'end': '2588.400', 'text': "And now it's my turn to make sure your"}, {'start': '2585.599', 'end': '2590.480', 'text': "voices are heard in the boardroom. We're"}, {'start': '2588.400', 'end': '2593.599', 'text': 'going to create a company where everyone'}, {'start': '2590.480', 'end': '2595.200', 'text': 'feels like they matter. As Sarah stands'}, {'start': '2593.599', 'end': '2597.839', 'text': 'in front of the group, she feels a'}, {'start': '2595.200', 'end': '2599.920', 'text': "renewed sense of purpose. This isn't"}, {'start': '2597.839', 'end': '2602.160', 'text': 'just about improving products or'}, {'start': '2599.920', 'end': '2604.560', 'text': "expanding the brand. It's about"}, {'start': '2602.160', 'end': '2606.560', 'text': 'transforming sweet delight into a'}, {'start': '2604.560', 'end': '2608.640', 'text': 'company where employees are at the'}, {'start': '2606.560', 'end': '2612.480', 'text': "center of everything. It's about"}, {'start': '2608.640', 'end': '2615.359', 'text': 'creating a culture that values people oh'}, {'start': '2612.480', 'end': '2618.040', 'text': 'over profits and making sure that every'}, {'start': '2615.359', 'end': '2620.880', 'text': 'employee has the tools and support to'}, {'start': '2618.040', 'end': '2622.880', 'text': 'succeed. The first step has been taken'}, {'start': '2620.880', 'end': '2625.760', 'text': 'and Sarah knows this is just the'}, {'start': '2622.880', 'end': '2628.160', 'text': "beginning. She's no longer just the CEO"}, {'start': '2625.760', 'end': '2630.640', 'text': "in an office. She's a leader who"}, {'start': '2628.160', 'end': '2632.640', 'text': 'understands her employees, who listens'}, {'start': '2630.640', 'end': '2634.960', 'text': 'to their needs, and who is ready to lead'}, {'start': '2632.640', 'end': '2637.680', 'text': 'them toward a brighter future. The'}, {'start': '2634.960', 'end': '2639.839', 'text': 'moment is powerful, but the real work'}, {'start': '2637.680', 'end': '2641.920', 'text': 'begins now. The changes that Sarah'}, {'start': '2639.839', 'end': '2643.839', 'text': 'promised will take time, but they will'}, {'start': '2641.920', 'end': '2646.319', 'text': "be the foundation for Sweet Delight's"}, {'start': '2643.839', 'end': '2648.880', 'text': 'success moving forward.'}, {'start': '2646.319', 'end': '2651.520', 'text': 'As Sarah looks around at her team, she'}, {'start': '2648.880', 'end': '2653.680', 'text': 'feels a deep sense of gratitude and a'}, {'start': '2651.520', 'end': '2656.319', 'text': "firm resolve to make sure the company's"}, {'start': '2653.680', 'end': '2659.200', 'text': 'future is one where every employees'}, {'start': '2656.319', 'end': '2661.520', 'text': 'potential is fully realized. And that'}, {'start': '2659.200', 'end': '2664.160', 'text': 'for Sarah Matthews is the true meaning'}, {'start': '2661.520', 'end': '2666.640', 'text': "of leadership. The reveal of Sarah's"}, {'start': '2664.160', 'end': '2669.680', 'text': 'true identity has been a whirlwind of'}, {'start': '2666.640', 'end': '2671.440', 'text': 'emotions. As the employees absorb the'}, {'start': '2669.680', 'end': '2673.200', 'text': 'shock of discovering that the woman'}, {'start': '2671.440', 'end': '2677.119', 'text': "they've been working with is actually"}, {'start': '2673.200', 'end': '2679.359', 'text': 'the CEO, Sarah watches them carefully,'}, {'start': '2677.119', 'end': '2682.079', 'text': 'hoping that her sincerity and commitment'}, {'start': '2679.359', 'end': '2684.480', 'text': 'to change shine through. For the first'}, {'start': '2682.079', 'end': '2685.920', 'text': 'time, she feels deeply connected to the'}, {'start': '2684.480', 'end': '2688.160', 'text': 'team that has been running Sweet'}, {'start': '2685.920', 'end': '2691.520', 'text': 'Delight. And she knows that this moment'}, {'start': '2688.160', 'end': '2694.400', 'text': "is not just about her, it's about them."}, {'start': '2691.520', 'end': '2697.040', 'text': 'I know this is a lot to process.'}, {'start': '2694.400', 'end': '2699.359', 'text': 'Sarah begins her voice steady but filled'}, {'start': '2697.040', 'end': '2701.520', 'text': "with empathy. But now that we're all on"}, {'start': '2699.359', 'end': '2704.000', 'text': 'the same page, I want to do something'}, {'start': '2701.520', 'end': '2705.839', 'text': "special for each of you. I know we've"}, {'start': '2704.000', 'end': '2708.240', 'text': 'got a lot of work to do to make things'}, {'start': '2705.839', 'end': '2711.200', 'text': 'better, but I also want to make sure you'}, {'start': '2708.240', 'end': '2714.160', 'text': 'feel supported right now in this moment.'}, {'start': '2711.200', 'end': '2716.200', 'text': 'The employees are quiet, many of them'}, {'start': '2714.160', 'end': '2718.480', 'text': 'still grappling with the shock of her'}, {'start': '2716.200', 'end': '2721.359', 'text': "revelation, but there's a sense of hope"}, {'start': '2718.480', 'end': '2725.040', 'text': 'in the air. Hope that things are finally'}, {'start': '2721.359', 'end': '2727.280', 'text': 'going to change. Sarah turns to Myra,'}, {'start': '2725.040', 'end': '2730.240', 'text': 'the brighteyed young employee she worked'}, {'start': '2727.280', 'end': '2732.480', 'text': 'with earlier. Myra had shared her story'}, {'start': '2730.240', 'end': '2734.960', 'text': 'with Sarah, revealing the struggles'}, {'start': '2732.480', 'end': '2736.640', 'text': "she'd faced with her family, including"}, {'start': '2734.960', 'end': '2738.440', 'text': 'caring for her mother through a'}, {'start': '2736.640', 'end': '2741.200', 'text': 'difficult battle with breast'}, {'start': '2738.440', 'end': '2744.000', 'text': "cancer. Sarah had been moved by Myra's"}, {'start': '2741.200', 'end': '2746.079', 'text': 'resilience. And now standing before her,'}, {'start': '2744.000', 'end': '2747.720', 'text': 'Sarah feels compelled to do more than'}, {'start': '2746.079', 'end': '2750.800', 'text': 'just offer words of'}, {'start': '2747.720', 'end': '2753.200', 'text': 'encouragement. Myra, I know how much'}, {'start': '2750.800', 'end': '2755.839', 'text': "you've been through. Sarah begins"}, {'start': '2753.200', 'end': '2758.079', 'text': 'softly. And I want to help make things a'}, {'start': '2755.839', 'end': '2760.240', 'text': 'little easier for you. I know how much'}, {'start': '2758.079', 'end': '2762.880', 'text': "your family means to you, and I'd like"}, {'start': '2760.240', 'end': '2765.440', 'text': 'to offer you something special today.'}, {'start': '2762.880', 'end': '2768.640', 'text': "I'm going to give you $10,000 to help"}, {'start': '2765.440', 'end': '2770.960', 'text': 'with any expenses or financial pressures'}, {'start': '2768.640', 'end': '2772.359', 'text': "you've been dealing with, and I want to"}, {'start': '2770.960', 'end': '2774.319', 'text': 'help your mother with a cancer'}, {'start': '2772.359', 'end': '2776.319', 'text': "fundraiser. I'm going to partner with"}, {'start': '2774.319', 'end': '2778.480', 'text': 'you to raise funds for breast cancer'}, {'start': '2776.319', 'end': '2781.440', 'text': 'research, and Sweet Delight will match'}, {'start': '2778.480', 'end': '2784.359', 'text': "every dollar raised. Myra's eyes widen"}, {'start': '2781.440', 'end': '2787.200', 'text': "in disbelief. And for a moment, she's"}, {'start': '2784.359', 'end': '2789.359', 'text': 'silent, her hand pressed to her chest as'}, {'start': '2787.200', 'end': '2792.480', 'text': 'if trying to comprehend the magnitude of'}, {'start': '2789.359', 'end': '2794.960', 'text': "what Sarah has just offered. I I don't"}, {'start': '2792.480', 'end': '2797.760', 'text': 'know what to say. Myra stammers her'}, {'start': '2794.960', 'end': '2800.480', 'text': 'voice trembling. This means so much to'}, {'start': '2797.760', 'end': '2804.400', 'text': 'me, Sarah. You have no idea how much'}, {'start': '2800.480', 'end': '2807.760', 'text': 'this will help. Sarah smiles warmly. I'}, {'start': '2804.400', 'end': '2811.200', 'text': 'do. I understand more than you think.'}, {'start': '2807.760', 'end': '2813.040', 'text': "You deserve this. Myra, you've worked so"}, {'start': '2811.200', 'end': '2814.839', 'text': 'hard and I want to make sure you have'}, {'start': '2813.040', 'end': '2817.440', 'text': 'what you need to take care of your'}, {'start': '2814.839', 'end': '2819.680', 'text': 'family. As Sarah moves through the room,'}, {'start': '2817.440', 'end': '2821.760', 'text': 'she turns her attention to Allan, the'}, {'start': '2819.680', 'end': '2823.680', 'text': 'assistant manager, who had shared his'}, {'start': '2821.760', 'end': '2826.400', 'text': 'own frustrations about the lack of'}, {'start': '2823.680', 'end': '2828.640', 'text': 'support and training in his role. Sarah'}, {'start': '2826.400', 'end': '2831.040', 'text': "can see how hard he's been working,"}, {'start': '2828.640', 'end': '2832.720', 'text': 'juggling multiple responsibilities'}, {'start': '2831.040', 'end': '2835.440', 'text': 'without the guidance he needs to'}, {'start': '2832.720', 'end': '2837.359', 'text': "succeed. He's clearly doing his best,"}, {'start': '2835.440', 'end': '2839.680', 'text': "but there's so much more potential in"}, {'start': '2837.359', 'end': '2842.640', 'text': "him. potential that's been stifled by"}, {'start': '2839.680', 'end': '2844.720', 'text': "the company's shortcomings. Allan, I"}, {'start': '2842.640', 'end': '2847.119', 'text': "know you've been carrying a heavy load,"}, {'start': '2844.720', 'end': '2848.560', 'text': 'Sarah says as she approaches him. And I'}, {'start': '2847.119', 'end': '2851.119', 'text': "want to make sure you're properly"}, {'start': '2848.560', 'end': '2853.520', 'text': "supported moving forward. I'm promoting"}, {'start': '2851.119', 'end': '2855.599', 'text': 'you to a full management position, and'}, {'start': '2853.520', 'end': '2858.160', 'text': "I'm going to provide you with leadership"}, {'start': '2855.599', 'end': '2860.480', 'text': 'training to help you develop into the'}, {'start': '2858.160', 'end': '2862.960', 'text': 'kind of manager you want to be. You'}, {'start': '2860.480', 'end': '2865.280', 'text': "deserve the tools to succeed. Allen's"}, {'start': '2862.960', 'end': '2866.960', 'text': 'eyes widen and he looks almost stunned'}, {'start': '2865.280', 'end': '2869.520', 'text': 'for a moment.'}, {'start': '2866.960', 'end': '2871.920', 'text': 'You\'re promoting me," he asks, his voice'}, {'start': '2869.520', 'end': '2874.720', 'text': 'filled with disbelief. "I never thought'}, {'start': '2871.920', 'end': '2877.359', 'text': 'I\'d get the chance." "Thank you, Sarah.'}, {'start': '2874.720', 'end': '2879.599', 'text': 'This means more than you know." Sarah'}, {'start': '2877.359', 'end': '2883.359', 'text': 'smiles, proud to see the spark of hope'}, {'start': '2879.599', 'end': '2885.760', 'text': 'in his eyes. "You\'ve earned it, Alan.'}, {'start': '2883.359', 'end': '2888.319', 'text': "You've shown the drive and dedication"}, {'start': '2885.760', 'end': '2890.400', 'text': "that sweet delight needs, and it's time"}, {'start': '2888.319', 'end': '2892.880', 'text': 'you had the training and support to back'}, {'start': '2890.400', 'end': '2894.800', 'text': 'that up." Sarah\'s heart swells as she'}, {'start': '2892.880', 'end': '2898.000', 'text': 'continues to offer her support to the'}, {'start': '2894.800', 'end': '2900.480', 'text': 'rest of the employees. To Maya, she'}, {'start': '2898.000', 'end': '2903.440', 'text': 'offers a paid week off so she can'}, {'start': '2900.480', 'end': '2906.079', 'text': 'recharge and spend time with her family.'}, {'start': '2903.440', 'end': '2908.880', 'text': 'To Miguel, she gives a special bonus to'}, {'start': '2906.079', 'end': '2911.119', 'text': 'show appreciation for his dedication and'}, {'start': '2908.880', 'end': '2912.640', 'text': 'ambition to become a future franchise'}, {'start': '2911.119', 'end': '2914.880', 'text': 'owner.'}, {'start': '2912.640', 'end': '2917.680', 'text': 'Sarah makes sure each person feels'}, {'start': '2914.880', 'end': '2920.480', 'text': 'recognized and valued, not just as'}, {'start': '2917.680', 'end': '2924.160', 'text': 'employees, but as individuals with'}, {'start': '2920.480', 'end': '2926.960', 'text': 'dreams, struggles, and aspirations. But'}, {'start': '2924.160', 'end': '2929.200', 'text': "Sarah's support doesn't stop there. She"}, {'start': '2926.960', 'end': '2931.200', 'text': 'looks at each employee in the room and'}, {'start': '2929.200', 'end': '2934.319', 'text': 'realizes how important it is to make'}, {'start': '2931.200', 'end': '2937.040', 'text': 'changes that will last. The one-time'}, {'start': '2934.319', 'end': '2939.200', 'text': 'gestures are meaningful, but real change'}, {'start': '2937.040', 'end': '2941.839', 'text': 'will come from creating an environment'}, {'start': '2939.200', 'end': '2945.040', 'text': 'where employees are supported, trained,'}, {'start': '2941.839', 'end': '2948.000', 'text': "and valued at every level. And that's"}, {'start': '2945.040', 'end': '2950.400', 'text': 'exactly what Sarah plans to do. I know'}, {'start': '2948.000', 'end': '2952.400', 'text': "there's a lot of work ahead of us, Sarah"}, {'start': '2950.400', 'end': '2954.880', 'text': 'says, looking around the room at her'}, {'start': '2952.400', 'end': '2956.960', 'text': 'team. But I want you all to know that'}, {'start': '2954.880', 'end': '2959.680', 'text': "I'm committed to doing whatever it takes"}, {'start': '2956.960', 'end': '2962.400', 'text': 'to make Sweet Delight the best place it'}, {'start': '2959.680', 'end': '2965.440', 'text': 'can be. Not just for our customers, but'}, {'start': '2962.400', 'end': '2967.280', 'text': 'for each and every one of you. We are'}, {'start': '2965.440', 'end': '2970.079', 'text': 'going to implement new training'}, {'start': '2967.280', 'end': '2972.559', 'text': 'programs, create more opportunities for'}, {'start': '2970.079', 'end': '2975.400', 'text': 'growth, and make sure that every single'}, {'start': '2972.559', 'end': '2977.839', 'text': 'person here feels supported and'}, {'start': '2975.400', 'end': '2980.000', 'text': 'empowered. The employees nod in'}, {'start': '2977.839', 'end': '2982.400', 'text': 'agreement, their faces filled with a'}, {'start': '2980.000', 'end': '2984.319', 'text': 'mixture of relief and excitement.'}, {'start': '2982.400', 'end': '2986.960', 'text': "They've seen the changes before. They've"}, {'start': '2984.319', 'end': '2989.319', 'text': "heard promises, but Sarah's words feel"}, {'start': '2986.960', 'end': '2991.839', 'text': "different. She's not just talking about"}, {'start': '2989.319', 'end': '2996.079', 'text': "improvements. She's backing them up with"}, {'start': '2991.839', 'end': '2998.280', 'text': 'real action. I believe in all of you.'}, {'start': '2996.079', 'end': '3000.640', 'text': 'Sarah continues her voice filled with'}, {'start': '2998.280', 'end': '3003.680', 'text': "conviction. And together, we're going to"}, {'start': '3000.640', 'end': '3006.079', 'text': 'make Sweet Delight a company that truly'}, {'start': '3003.680', 'end': '3008.559', 'text': 'values its people. Thank you for'}, {'start': '3006.079', 'end': '3011.440', 'text': "everything you do. I'm proud to be"}, {'start': '3008.559', 'end': '3013.640', 'text': 'working with you all. As Sarah finishes'}, {'start': '3011.440', 'end': '3016.000', 'text': 'speaking, she feels a deep sense of'}, {'start': '3013.640', 'end': '3018.240', 'text': 'fulfillment. For the first time in a'}, {'start': '3016.000', 'end': '3021.119', 'text': "long while, she feels like she's not"}, {'start': '3018.240', 'end': '3022.960', 'text': "just the CEO of a corporation. She's the"}, {'start': '3021.119', 'end': '3025.680', 'text': 'leader of a company that is about to'}, {'start': '3022.960', 'end': '3027.760', 'text': 'undergo a transformation. Not just in'}, {'start': '3025.680', 'end': '3030.960', 'text': 'how it operates, but in how it treats'}, {'start': '3027.760', 'end': '3033.760', 'text': 'the people who make it all possible. The'}, {'start': '3030.960', 'end': '3036.240', 'text': 'journey has just begun, but Sarah knows'}, {'start': '3033.760', 'end': '3039.200', 'text': 'that with the support of her team, Sweet'}, {'start': '3036.240', 'end': '3041.119', 'text': 'Delight is about to enter a new era. And'}, {'start': '3039.200', 'end': '3044.000', 'text': 'this time it will be a company where'}, {'start': '3041.119', 'end': '3046.319', 'text': 'people come first. As the days pass,'}, {'start': '3044.000', 'end': '3048.800', 'text': 'Sarah Matthews finds herself deeply'}, {'start': '3046.319', 'end': '3050.800', 'text': 'changed by the undercover experience.'}, {'start': '3048.800', 'end': '3052.480', 'text': "She's seen her company through the eyes"}, {'start': '3050.800', 'end': '3054.920', 'text': 'of the people who work on the front'}, {'start': '3052.480', 'end': '3057.599', 'text': 'lines, the people who make sweet'}, {'start': '3054.920', 'end': '3059.960', 'text': 'delight. The brand it is today. But'}, {'start': '3057.599', 'end': '3062.400', 'text': 'beyond the daily tasks and business'}, {'start': '3059.960', 'end': '3064.720', 'text': "operations, it's the personal stories of"}, {'start': '3062.400', 'end': '3068.480', 'text': 'her employees that have left the biggest'}, {'start': '3064.720', 'end': '3070.559', 'text': 'impact. Each conversation, each shared'}, {'start': '3068.480', 'end': '3072.880', 'text': 'struggle has reshaped her understanding'}, {'start': '3070.559', 'end': '3074.920', 'text': 'of leadership and success. After'}, {'start': '3072.880', 'end': '3077.839', 'text': 'revealing her true identity to the'}, {'start': '3074.920', 'end': '3079.839', 'text': 'employees, Sarah has kept her promise.'}, {'start': '3077.839', 'end': '3082.480', 'text': "She's offered financial support,"}, {'start': '3079.839', 'end': '3083.800', 'text': 'promoted key team members, and initiated'}, {'start': '3082.480', 'end': '3086.520', 'text': 'new training'}, {'start': '3083.800', 'end': '3088.960', 'text': 'programs. But Sarah knows that real'}, {'start': '3086.520', 'end': '3092.480', 'text': 'transformation goes beyond gestures of'}, {'start': '3088.960', 'end': '3094.880', 'text': 'goodwill. It requires sustained effort,'}, {'start': '3092.480', 'end': '3097.920', 'text': 'a cultural shift, and the willingness to'}, {'start': '3094.880', 'end': '3099.680', 'text': 'challenge old ways of doing things. Now,'}, {'start': '3097.920', 'end': '3101.680', 'text': 'sitting in her office back at the'}, {'start': '3099.680', 'end': '3103.760', 'text': 'corporate headquarters, Sarah reflects'}, {'start': '3101.680', 'end': '3106.000', 'text': 'on the changes that are already starting'}, {'start': '3103.760', 'end': '3108.559', 'text': "to take shape. The support she's"}, {'start': '3106.000', 'end': '3111.359', 'text': 'provided to her employees has given them'}, {'start': '3108.559', 'end': '3113.200', 'text': "a sense of hope. But it's also motivated"}, {'start': '3111.359', 'end': '3115.599', 'text': 'Sarah to act on the long-term'}, {'start': '3113.200', 'end': '3118.160', 'text': 'improvement Sweet Delight so desperately'}, {'start': '3115.599', 'end': '3120.480', 'text': 'needs. She opens a notebook filled with'}, {'start': '3118.160', 'end': '3123.040', 'text': "ideas she's written down during her"}, {'start': '3120.480', 'end': '3125.599', 'text': 'undercover journey. The pages are filled'}, {'start': '3123.040', 'end': '3127.880', 'text': 'with notes about employee well-being,'}, {'start': '3125.599', 'end': '3130.640', 'text': 'support systems, and opportunities for'}, {'start': '3127.880', 'end': '3132.720', 'text': "growth. Sarah's heart is full as she"}, {'start': '3130.640', 'end': '3134.880', 'text': "reads through them. These aren't just"}, {'start': '3132.720', 'end': '3137.119', 'text': "business strategies. They're commitments"}, {'start': '3134.880', 'end': '3139.160', 'text': "to her team. This isn't just about"}, {'start': '3137.119', 'end': '3141.839', 'text': 'profits anymore, Sarah thinks to'}, {'start': '3139.160', 'end': '3144.800', 'text': "herself. It's about creating a company"}, {'start': '3141.839', 'end': '3147.920', 'text': 'where employees feel seen, heard, and'}, {'start': '3144.800', 'end': '3149.760', 'text': "valued. It's about nurturing talent,"}, {'start': '3147.920', 'end': '3152.319', 'text': 'giving people a chance to grow, and'}, {'start': '3149.760', 'end': '3154.880', 'text': 'building a culture of respect. She'}, {'start': '3152.319', 'end': '3157.200', 'text': 'smiles to herself, feeling a renewed'}, {'start': '3154.880', 'end': '3159.520', 'text': 'sense of purpose. The changes she'}, {'start': '3157.200', 'end': '3161.440', 'text': "started are just the beginning. There's"}, {'start': '3159.520', 'end': '3164.079', 'text': 'a long road ahead, and not every'}, {'start': '3161.440', 'end': '3166.400', 'text': 'challenge will be easy to overcome. But'}, {'start': '3164.079', 'end': '3168.760', 'text': 'Sarah is confident that with the support'}, {'start': '3166.400', 'end': '3172.079', 'text': 'of her team, Sweet'}, {'start': '3168.760', 'end': '3174.000', 'text': 'Tight. Delight will not only thrive, it'}, {'start': '3172.079', 'end': '3176.240', 'text': 'will become a model of what it means to'}, {'start': '3174.000', 'end': '3179.040', 'text': 'lead with integrity and care for the'}, {'start': '3176.240', 'end': '3181.440', 'text': 'people behind the brand. As Sarah sits'}, {'start': '3179.040', 'end': '3184.079', 'text': 'back in her chair, she reflects on the'}, {'start': '3181.440', 'end': '3186.079', 'text': 'advice Marcus Stone, her former mentor,'}, {'start': '3184.079', 'end': '3188.960', 'text': 'gave her before she started this'}, {'start': '3186.079', 'end': '3191.200', 'text': "undercover journey. You're going to be a"}, {'start': '3188.960', 'end': '3193.599', 'text': 'better person because of this, Sarah. He'}, {'start': '3191.200', 'end': '3195.599', 'text': 'had said, "You\'ll see things from a'}, {'start': '3193.599', 'end': '3198.440', 'text': "different perspective, and that's going"}, {'start': '3195.599', 'end': '3201.599', 'text': 'to make all the difference." He was'}, {'start': '3198.440', 'end': '3204.800', 'text': 'right. The experience has humbled her in'}, {'start': '3201.599', 'end': '3207.200', 'text': "ways she never expected. It's opened her"}, {'start': '3204.800', 'end': '3209.920', 'text': 'eyes to the importance of truly knowing'}, {'start': '3207.200', 'end': '3212.800', 'text': 'her employees, their struggles, their'}, {'start': '3209.920', 'end': '3215.520', 'text': "dreams, and their potential. And it's"}, {'start': '3212.800', 'end': '3217.440', 'text': 'shown her that as a leader, her role'}, {'start': '3215.520', 'end': '3220.400', 'text': "isn't just to make decisions from the"}, {'start': '3217.440', 'end': '3222.960', 'text': "top. It's to serve and support those who"}, {'start': '3220.400', 'end': '3225.440', 'text': 'are doing the hard work every day. In'}, {'start': '3222.960', 'end': '3227.520', 'text': 'the coming weeks, Sarah will implement'}, {'start': '3225.440', 'end': '3229.880', 'text': 'new programs for training, leadership'}, {'start': '3227.520', 'end': '3232.480', 'text': 'development, and employee'}, {'start': '3229.880', 'end': '3234.800', 'text': "recognition. She'll work alongside her"}, {'start': '3232.480', 'end': '3237.280', 'text': 'team to create a more balanced work'}, {'start': '3234.800', 'end': '3238.280', 'text': 'environment, one that promotes growth'}, {'start': '3237.280', 'end': '3241.079', 'text': 'and'}, {'start': '3238.280', 'end': '3243.040', 'text': 'well-being, not just speed and'}, {'start': '3241.079', 'end': '3245.920', 'text': 'efficiency. The work will be'}, {'start': '3243.040', 'end': '3248.000', 'text': 'challenging, but Sarah is ready. She'}, {'start': '3245.920', 'end': '3250.960', 'text': 'feels more connected to her company than'}, {'start': '3248.000', 'end': '3253.280', 'text': 'ever before. And the fire inside her to'}, {'start': '3250.960', 'end': '3256.000', 'text': 'make Sweet Delight, a company that truly'}, {'start': '3253.280', 'end': '3258.720', 'text': 'cares for its employees, burns brighter'}, {'start': '3256.000', 'end': '3261.760', 'text': "than it ever has. Sweet Delight isn't"}, {'start': '3258.720', 'end': '3264.000', 'text': 'just about cinnamon rolls. Sarah thinks'}, {'start': '3261.760', 'end': '3266.079', 'text': "it's about the people who make them. And"}, {'start': '3264.000', 'end': '3267.680', 'text': "it's time we started treating them as"}, {'start': '3266.079', 'end': '3270.640', 'text': 'the heart of the business because'}, {'start': '3267.680', 'end': '3272.480', 'text': 'without them, there is no company. Sarah'}, {'start': '3270.640', 'end': '3274.880', 'text': 'knows that it will take time to see the'}, {'start': '3272.480', 'end': '3277.520', 'text': 'results of the changes she started, but'}, {'start': '3274.880', 'end': '3279.359', 'text': "she's confident that with each step,"}, {'start': '3277.520', 'end': '3281.280', 'text': 'Sweet Delight will become a company'}, {'start': '3279.359', 'end': '3283.440', 'text': 'where people matter. Not just the'}, {'start': '3281.280', 'end': '3285.839', 'text': 'customers, but the ones who are behind'}, {'start': '3283.440', 'end': '3289.119', 'text': 'the counter, behind the register, and in'}, {'start': '3285.839', 'end': '3291.599', 'text': 'the kitchens day after day. The road'}, {'start': '3289.119', 'end': '3294.400', 'text': 'ahead is filled with challenges, but'}, {'start': '3291.599', 'end': '3296.960', 'text': 'Sarah feels ready. And for the first'}, {'start': '3294.400', 'end': '3298.880', 'text': "time in a long while, she's not just"}, {'start': '3296.960', 'end': '3301.440', 'text': 'excited about the future of Sweet'}, {'start': '3298.880', 'end': '3305.079', 'text': "Delight. She's hopeful about the future"}, {'start': '3301.440', 'end': '3307.599', 'text': 'of its people. With this new chapter of'}, {'start': '3305.079', 'end': '3309.920', 'text': 'leadership, Sarah Matthews is committed'}, {'start': '3307.599', 'end': '3312.480', 'text': 'to making Sweet Delight a company that'}, {'start': '3309.920', 'end': '3315.760', 'text': 'truly makes a difference, one employee'}, {'start': '3312.480', 'end': '3318.240', 'text': 'at a time. As Sarah looks out the window'}, {'start': '3315.760', 'end': '3320.720', 'text': 'of her office, the future feels brighter'}, {'start': '3318.240', 'end': '3323.440', 'text': 'than it ever has before. This is just'}, {'start': '3320.720', 'end': '3325.839', 'text': 'the beginning, she thinks. and together'}, {'start': '3323.440', 'end': '3328.640', 'text': "we will create a legacy that's built on"}, {'start': '3325.839', 'end': '3331.359', 'text': 'respect, growth, and genuine care for'}, {'start': '3328.640', 'end': '3333.839', 'text': 'the people who make it all happen. And'}, {'start': '3331.359', 'end': '3336.000', 'text': 'with that thought, Sarah is ready to'}, {'start': '3333.839', 'end': '3338.319', 'text': 'step forward into the next chapter of'}, {'start': '3336.000', 'end': '3340.960', 'text': 'her journey as a leader and where the'}, {'start': '3338.319', 'end': '3342.559', 'text': 'well-being of her employees is just as'}, {'start': '3340.960', 'end': '3345.280', 'text': 'important as the success of her'}, {'start': '3342.559', 'end': '3349.040', 'text': 'business. The transformation has begun'}, {'start': '3345.280', 'end': '3349.040', 'text': "and it's only going to get better from"}]