Surprise family gets solar reconnected after company goes bankrupt
Arizona’s Family (3TV / CBS 5)
[{'start': '0.000', 'end': '3.679', 'text': "On your side team's been working to help"}, {'start': '1.680', 'end': '5.359', 'text': 'valley families left an alert when their'}, {'start': '3.679', 'end': '6.960', 'text': 'solar power company went out of'}, {'start': '5.359', 'end': '9.120', 'text': "business. And here's the deal. They got"}, {'start': '6.960', 'end': '11.360', 'text': 'stuck paying the leases on solar systems'}, {'start': '9.120', 'end': '13.599', 'text': "that just didn't work. Well, that's"}, {'start': '11.360', 'end': '15.440', 'text': 'getting fixed just in time for the'}, {'start': '13.599', 'end': '18.160', 'text': "summer heat. Here's on your sides Gary"}, {'start': '15.440', 'end': '20.160', 'text': 'Harper. Yeah. In a previous on your side'}, {'start': '18.160', 'end': '22.400', 'text': 'report, this viewer explained how all of'}, {'start': '20.160', 'end': '24.480', 'text': 'her solar panels in this area right here'}, {'start': '22.400', 'end': '26.400', 'text': 'had to be removed and stored down here'}, {'start': '24.480', 'end': '28.400', 'text': 'because there was a water leak. Well,'}, {'start': '26.400', 'end': '30.160', 'text': 'the water leak was fixed, which is the'}, {'start': '28.400', 'end': '32.399', 'text': 'good news, but the panels, they were'}, {'start': '30.160', 'end': '34.480', 'text': "never reinstalled. She's been without a"}, {'start': '32.399', 'end': '36.079', 'text': 'solar system for nine months. But with'}, {'start': '34.480', 'end': '38.800', 'text': 'the help of On Your Side, check it out.'}, {'start': '36.079', 'end': '41.520', 'text': "Solar panels are back up and she's back"}, {'start': '38.800', 'end': '44.559', 'text': 'in business. We got all of our panels up'}, {'start': '41.520', 'end': '46.480', 'text': 'on the roof. They reinstalled the bird'}, {'start': '44.559', 'end': '48.960', 'text': "netting and there's nothing being stored"}, {'start': '46.480', 'end': '50.960', 'text': 'on our balcony anymore. Alicia Armstrong'}, {'start': '48.960', 'end': '52.960', 'text': 'says thanks to On Your Side, problems'}, {'start': '50.960', 'end': '55.520', 'text': 'with her broken solar system have'}, {'start': '52.960', 'end': '57.440', 'text': 'finally been fixed. We had a roof leak.'}, {'start': '55.520', 'end': '59.840', 'text': 'Um, my husband was confident it was from'}, {'start': '57.440', 'end': '62.160', 'text': 'the solar panels installed. We started a'}, {'start': '59.840', 'end': '64.000', 'text': 'claim with Sun Power. In a recent On'}, {'start': '62.160', 'end': '66.159', 'text': 'Your Side report, Alicia explained how'}, {'start': '64.000', 'end': '68.479', 'text': 'her family solar system from a company'}, {'start': '66.159', 'end': '70.640', 'text': 'called Sun Power stopped working'}, {'start': '68.479', 'end': '72.479', 'text': 'following a water leak on their roof.'}, {'start': '70.640', 'end': '74.000', 'text': "That's because the solar system had to"}, {'start': '72.479', 'end': '76.320', 'text': 'be disabled and the panels were'}, {'start': '74.000', 'end': '78.159', 'text': 'completely removed in order to fix the'}, {'start': '76.320', 'end': '79.759', 'text': 'problem. However, before the panels'}, {'start': '78.159', 'end': '82.560', 'text': 'could be reinstalled and the solar'}, {'start': '79.759', 'end': '84.880', 'text': 'system turned back on, SunPower filed'}, {'start': '82.560', 'end': '87.759', 'text': 'for bankruptcy protection. That left'}, {'start': '84.880', 'end': '90.000', 'text': 'Alicia and her family with no solar and'}, {'start': '87.759', 'end': '91.920', 'text': 'higher energy bills. And to make matters'}, {'start': '90.000', 'end': '94.320', 'text': 'worse, they were still forced to pay'}, {'start': '91.920', 'end': '96.240', 'text': 'monthly leasing payments for the panels.'}, {'start': '94.320', 'end': '97.280', 'text': "We're just a hardworking family. We We"}, {'start': '96.240', 'end': '98.479', 'text': "just don't want to have to pay for"}, {'start': '97.280', 'end': '100.880', 'text': "something that we're not receiving"}, {'start': '98.479', 'end': '103.159', 'text': 'service for. Alicia contacted On Your'}, {'start': '100.880', 'end': '105.360', 'text': 'Side and we talked with the CEO of'}, {'start': '103.159', 'end': '107.040', 'text': "Sunstrong. Now, that's the company that"}, {'start': '105.360', 'end': '109.759', 'text': 'took over the leasing business from'}, {'start': '107.040', 'end': '111.280', 'text': "SunPower. He apologized for Alicia's"}, {'start': '109.759', 'end': '113.360', 'text': 'issue, saying, "We learned there was a'}, {'start': '111.280', 'end': '115.680', 'text': 'lot of neglected maintenance and just'}, {'start': '113.360', 'end': '118.000', 'text': 'general customer neglect from SunPower'}, {'start': '115.680', 'end': '119.920', 'text': 'leading up to their bankruptcy. But with'}, {'start': '118.000', 'end': '121.920', 'text': "on your side's involvement, he also"}, {'start': '119.920', 'end': '124.240', 'text': "promised to put Alicia's non-working"}, {'start': '121.920', 'end': '127.280', 'text': 'solar system near the top of the repair'}, {'start': '124.240', 'end': '130.319', 'text': 'list." He did, and within days, Alicia\'s'}, {'start': '127.280', 'end': '132.160', 'text': 'solar system was back up and working. We'}, {'start': '130.319', 'end': '133.840', 'text': 'got both of our inverters working, and'}, {'start': '132.160', 'end': '135.920', 'text': "you can see on both of them that they're"}, {'start': '133.840', 'end': '137.840', 'text': 'generating power. With the solar system'}, {'start': '135.920', 'end': '140.319', 'text': "working again, Alicia says she'll save"}, {'start': '137.840', 'end': '142.560', 'text': "hundreds of dollars a month. But that's"}, {'start': '140.319', 'end': '145.200', 'text': 'not all. The vice president of customer'}, {'start': '142.560', 'end': '147.280', 'text': 'operations called me and just asked how'}, {'start': '145.200', 'end': '149.760', 'text': 'everything went. She was very kind, very'}, {'start': '147.280', 'end': '151.920', 'text': 'open, very helpful, and then they were'}, {'start': '149.760', 'end': '153.519', 'text': 'able to offer me a refund for the 9'}, {'start': '151.920', 'end': '155.280', 'text': 'months of payments I made without'}, {'start': '153.519', 'end': '158.000', 'text': "receiving anything in return. That's"}, {'start': '155.280', 'end': '161.040', 'text': 'more than $1,200 in lease payments'}, {'start': '158.000', 'end': '163.120', 'text': 'alone. And she says she owes it all to'}, {'start': '161.040', 'end': '164.319', 'text': "On Your Side. We both couldn't be more"}, {'start': '163.120', 'end': '166.000', 'text': 'grateful. You guys have helped us'}, {'start': '164.319', 'end': '167.680', 'text': "tremendously. I don't know that we would"}, {'start': '166.000', 'end': '168.959', 'text': "have any of this now if it wasn't for"}, {'start': '167.680', 'end': '171.280', 'text': 'you guys coming out and doing that'}, {'start': '168.959', 'end': '173.200', 'text': 'story. Keep in mind the solar company'}, {'start': '171.280', 'end': '174.959', 'text': "that's now involved. They picked up the"}, {'start': '173.200', 'end': '177.200', 'text': 'pieces and trying to make all those'}, {'start': '174.959', 'end': '179.360', 'text': 'repairs on the broken solar systems.'}, {'start': '177.200', 'end': '182.080', 'text': 'They say they have been inundated with'}, {'start': '179.360', 'end': '183.680', 'text': 'making these repairs. So, if you filed a'}, {'start': '182.080', 'end': '185.599', 'text': "claim and you haven't heard from them,"}, {'start': '183.680', 'end': '187.760', 'text': 'you might want to consider refiling a'}, {'start': '185.599', 'end': '190.159', 'text': 'claim again just in case you fell'}, {'start': '187.760', 'end': '193.040', 'text': "through the cracks. I'm Gary Harper on"}, {'start': '190.159', 'end': '193.040', 'text': 'your side.'}]