Feedback geben, das motiviert statt blockiert: 3 einfache Schritte
Martina Miciecki Coaching.Mentoring
[{'start': '1.200', 'end': '6.640', 'text': 'Give feedback without hurting.  Is that\neven possible?  In this video you will learn how to give feedback'}, {'start': '6.640', 'end': '13.480', 'text': "that motivates rather than blocks.\nHello, I'm Martina.  I am a"}, {'start': '13.480', 'end': '18.400', 'text': 'trained coach and corporate mentor and\nI help managers like you to lead with heart,'}, {'start': '18.400', 'end': '24.200', 'text': 'mind and joy.  How does that work?  With\nclever self-management and smart team leadership,'}, {'start': '24.200', 'end': '31.480', 'text': 'leadership is not only successful but\nalso fulfilling.  Giving feedback is an important'}, {'start': '31.480', 'end': '38.040', 'text': 'leadership skill.  But interestingly,\nmany managers give feedback'}, {'start': '38.040', 'end': '43.520', 'text': 'and are surprised afterwards because it was\nnot received at all the way they would have liked'}, {'start': '43.520', 'end': '51.320', 'text': 'or the way they thought the\nother person would receive it.  Whether feedback works well'}, {'start': '51.320', 'end': '58.800', 'text': 'or not at all depends on\nhow it is formulated.  Because on the one hand,'}, {'start': '58.800', 'end': '64.520', 'text': 'praise, i.e. positive feedback, can\nof course have a very positive effect on our brain'}, {'start': '64.520', 'end': '69.440', 'text': ', on our motivation, on our\nmood.  Conversely,'}, {'start': '69.440', 'end': '75.800', 'text': 'bad feedback or criticism can also\nhave a negative effect on our brain and we'}, {'start': '75.800', 'end': '82.040', 'text': 'then automatically go into either defense or\nattack mode.  And what should you'}, {'start': '82.040', 'end': '89.640', 'text': 'pay attention to if you want to give proper feedback\n?  Firstly, your feedback should'}, {'start': '89.640', 'end': '94.880', 'text': "be timely, so you shouldn't\ncollect points over months and then suddenly come up with"}, {'start': '94.880', 'end': '100.880', 'text': 'the whole list and say, "I\nnoticed that".  But it should be very timely.'}, {'start': '100.880', 'end': '106.520', 'text': 'A second important point is that it\nis concrete, i.e. that you refer to what exactly'}, {'start': '106.520', 'end': '111.760', 'text': 'you observed and when exactly you observed it\n.  And that brings us to the third point:'}, {'start': '111.760', 'end': '119.520', 'text': 'it is a subjective observation.  So\nfeedback per se is not criticism but rather'}, {'start': '119.520', 'end': '125.240', 'text': 'feedback is a subjective observation\nthat has no evaluation whatsoever.  You share'}, {'start': '125.240', 'end': '131.480', 'text': "what you noticed.  I'll give you an\nexample of how you could phrase it:"}, {'start': '131.480', 'end': '136.840', 'text': '"I noticed yesterday in the team meeting\nthat you presented your arguments very objectively and'}, {'start': '136.840', 'end': '141.520', 'text': 'calmly. I really liked that,\nand we also saw that'}, {'start': '141.520', 'end': '147.360', 'text': 'as a team we had a good\nbasis for talking about the delivery problems'}, {'start': '147.360', 'end': '153.120', 'text': 'and finding solutions. I\nliked that."  Or another example: "I'}, {'start': '153.120', 'end': '159.000', 'text': 'noticed that you interrupted your colleague three times in the team meeting today\n. How did'}, {'start': '159.000', 'end': '166.640', 'text': 'you experience the situation today?"  This means that the\n3-step formula for you is: Observe'}, {'start': '166.640', 'end': '175.200', 'text': 'instead of judging.  Concrete rather than general.  And\nthat you also describe the effect that'}, {'start': '175.200', 'end': '183.360', 'text': 'resulted from it - from your subjective point of view.\nSo if you want to introduce or strengthen a feedback culture in your team, it'}, {'start': '183.360', 'end': '189.000', 'text': 'is\nimportant to understand that with positive feedback you can'}, {'start': '189.000', 'end': '196.400', 'text': 'of course motivate very strongly, but with negative\nfeedback you can provide development opportunities'}, {'start': '196.400', 'end': '203.360', 'text': 'by giving it back respectfully as an observation and,\nabove all, promptly and with the associated'}, {'start': '203.360', 'end': '207.680', 'text': 'effect.  Conversely,\nit is of course also important'}, {'start': '207.680', 'end': '212.680', 'text': 'that you not only give feedback, but\nare also able to accept feedback,'}, {'start': '212.680', 'end': '219.720', 'text': 'i.e. that you ask your employees for their\nfeedback.  And you have the following'}, {'start': '219.720', 'end': '225.920', 'text': 'options: For example, you could\nask questions that concern you as a manager in regular one-on-one meetings'}, {'start': '225.920', 'end': '230.520', 'text': '.  That you say:\n"How do you perceive me as a leader?"'}, {'start': '230.520', 'end': '235.760', 'text': 'or you ask the question: "Would you\nlike more or less feedback or'}, {'start': '235.760', 'end': '242.840', 'text': 'support?"  Here, too, you have the opportunity to compare\nyour self-perception in leadership with the'}, {'start': '242.840', 'end': '248.440', 'text': 'perception of others in order to understand whether\nwhat you want to radiate and express'}, {'start': '248.440', 'end': '255.000', 'text': 'also has the effect that your employees have\n.  And if you'}, {'start': '255.000', 'end': '260.280', 'text': "want to learn more about giving and receiving feedback, then please take a look\nat my blog article.  I'll link you to"}, {'start': '260.280', 'end': '266.680', 'text': 'it here in the description.  Otherwise, follow me\non YouTube, subscribe to my channel and'}, {'start': '266.680', 'end': '271.400', 'text': 'give me a thumbs up if you\nliked this video.  Until the next video!'}]