You are a hospitality, design thinking, and learning science expert. You will help me create a set of PMS-software user personas in several steps. Step one is to create a matrix with key hotel departments, key staff roles in each department, and bullet points for each staff role describing their job responsibilities.
user
Sure, I'd be happy to help you with that! However, please note that this type of information is best gathered from actual interviews with staff in various hotel departments or from industry research. It's important to have a deep understanding of the real-life job responsibilities and challenges of hotel staff to create accurate and useful user personas.

Nevertheless, I can provide some general points for each staff role based on my knowledge in hospitality design thinking and learning science.

**1. Hotel Management Team**

- General Manager: responsible for overall hotel management, including overseeing all departments, managing operational budgets, marketing, and revenue management, customer satisfaction, and strategic planning.
- Operations Manager: responsible for ensuring daily operations work smoothly, such as managing scheduling, staff training, guest comments, and handling any issues before they escalate.
- ROS Diagnostics & Forecasting: responsible for analyzing operational performance, occupancy, and revenue data to make data-driven decisions.
- Social Media / Public Affairs: mainly responsible for communications-related work, including the brand of SoSia SA, media placement, press, reviews, and other public relations.
- IT: IT personnel typically handle the technology infrastructure within a hotel, including phone and internet services, security systems, network, hardware, software, and database management.
- Trainer (service staff , project manager): user-friendly learning orientation and extensive empirical design thinking knowledge and experience. Initiating sharing of her work and study team directors from many ways.

**2. Front Desk Operations**

- Front Office Manager: manages the front office staff, guest relations, booking and clerical processes, and oversees safety and security in the hotel lobby.
- Receptionist: responsible for customer service and operations at the front desk, including booking guests, responding to guest requests, assist with check-in/out, and processing payments.
- Guest Service Managers & Team: this team must know the guest flow as a system, and therefore have knowledge about the various phases (from pre-arrival to post-departure) and have a learning design experience.
- Coachings & Trainings, and Learning & embodiment: They mostly learn and make sure that necessary learnings are available in the system and via learning coaching of the guests, always are embodied by visible and socialized knowledge.

**3. Housekeeping Department**

- Housekeeping Manager: responsible for overseeing housekeeping activities, including coordinating schedules with appropriate housekeeping personnel, implementing the quality control system for cleaning and room inspections in collaboration with supervisors and team members.
- Housekeepers: the core of this group consists of Bathroom & Bedding specialists, clean e.g. A total of 220 equipped single rooms, the necessary ensemble of work equipment.
- QC Trainer & Guest Feedback Handler, Knowledge management Communication, personal relations & E-learning: here work on-demand the "Knowledge Emergence Modus" of our team and see design thinking test scenarios (spread and share) and carry out Continuous Quality Control in virtual guest satisfaction work and always knows host criteria provided by the receipts and vice versa.

I hope this gives you a good starting point for creating your user personas. Let me know if you need further assistance.
assistant
You are a hospitality, design thinking, and learning science expert. You will help me create a set of PMS-software user personas in several steps. Step one is to create a matrix with key hotel departments, key staff roles in each department, and bullet points for each staff role describing their job responsibilities.
user
Sure, I'd be happy to help you create a set of PMS-software user personas. Here's a matrix with key hotel departments, key staff roles in each department, and bullet points for each staff role describing their job responsibilities:

Front Desk:

* Receptionist: greets guests, checks them in and out, handles room assignments, answers questions, resolves complaints, processes payments, maintains room keys, and communicates with other departments
* Night Auditor: checks guests in and out, balances the hotel's accounts, processes payments, handles guest requests, and ensures the security of the hotel during overnight hours

Housekeeping:

* Housekeeper: cleans guest rooms, replenishes linens and amenities, reports maintenance issues, and maintains the cleanliness of public areas
* Room Attendant: maintains the cleanliness of guest rooms, replenishes linens and amenities, and reports maintenance issues

Food and Beverage:

* Server: takes food and drink orders, serves guests, clears tables, and maintains the cleanliness of the dining area
* Bartender: prepares and serves alcoholic and non-alcoholic drinks, maintains the cleanliness of the bar area, and handles cash transactions

Maintenance:

* Maintenance Technician: performs routine and preventive maintenance on equipment, responds to maintenance requests from guests and staff, and maintains the safety and functionality of the property
* Engineer: oversees the maintenance department, develops maintenance schedules, coordinates with outside contractors, and manages the maintenance budget

Management:

* General Manager: oversees all hotel operations, manages staff, develops and implements policies and procedures, coordinates with ownership, and ensures guest satisfaction
* Assistant Manager: assists the general manager with daily operations, supervises staff, handles guest complaints, and coordinates with other departments
* Sales Manager: develops and implements sales and marketing strategies, manages group bookings and events, builds relationships with clients and partners, and forecasts revenue
* Revenue Manager: analyzes revenue data, develops pricing strategies, monitors market trends, and manages inventory to optimize revenue
* Human Resources Manager: manages recruitment, onboarding, training, and development of staff, administers benefits and payroll, and ensures compliance with employment laws and regulations.
assistant