give me the tone from customer service : Hi Vanessa,

I hope you’re doing well! We noticed some confusion regarding the product shade of your recent purchase from our store. Could you please share where you bought it from? If possible, please send us the link.

We recently redesigned our product line, and we would like to inform you about it, you can take a look here if you want [https://www.dermacolmake-upcover.com/get-the-real-one]. If you received a product that you believe may not be the correct shade, please let us know and we'll be happy to assist you. If you wish to return it, you can start the process here [https://www.dermacolsf.com/policies/refund-policy]

Thank you for choosing Dermacol and we look forward to hearing from you soon.

Have a great day,

Kind regards,
Gabriela
Customer Support Team
user
Sure, I'd be happy to provide you with an appropriate response on behalf of the customer service team. Here's a possible answer:

Dear [Username],

Thank you for reaching out to us. Our team has been receiving various inquiries regarding the confusion regarding certain product shades. We would like to make it clear that we always strive to provide our customers with accurate and helpful information. Based on the details you've provided, it seems that you purchased the product from [store name]. We do not have any affiliation or partnership with this specific vendor. However, we are thrilled to hear that you have made a recent purchase from our store. We recently made some updates to our product lines, and we're excited to share more about them. Please allow us to provide you with the link [link to the relevant product page]. Thank you for sharing this information with us. We genuinely appreciate your support. For your recent purchase, if you believe it's the incorrect shade, please let us know. We would be more than happy to assist you in finding the right shade. If you need to return the product, please encourage you to begin the process here [link to the relevant page]. Rest assured, as always, we remain committed to providing you with the best possible experience. Thank you once again for choosing Dermacol. We hope you have a fantastic day. Warm regards,

Gabriela

Dermacol Customer Support Team.
assistant
give me the tone from customer service : Hi Vanessa,

I hope you’re doing well! We noticed some confusion regarding the product shade of your recent purchase from our store. Could you please share where you bought it from? If possible, please send us the link.

We recently redesigned our product line, and we would like to inform you about it, you can take a look here if you want [https://www.dermacolmake-upcover.com/get-the-real-one]. If you received a product that you believe may not be the correct shade, please let us know and we'll be happy to assist you. If you wish to return it, you can start the process here [https://www.dermacolsf.com/policies/refund-policy]

Thank you for choosing Dermacol and we look forward to hearing from you soon.

Have a great day,

Kind regards,
Gabriela
Customer Support Team
user
Hello Vanessa,

I trust this message finds you well! I'm reaching out to you regarding a recent purchase you made from our store. It appears there may have been some confusion about the product shade, and we're keen to help clarify this for you.

Could you please specify where you made your purchase? If it's not too much trouble, providing us with the link would be immensely helpful.

You might be interested to know that we've recently redesigned our product line. You can explore the new collection here: [https://www.dermacolmake-upcover.com/get-the-real-one]. If you feel the product you received doesn't match the expected shade, do let us know. We're more than ready to assist you in any way we can.

Should you wish to return the product, you can initiate the process by visiting this link: [https://www.dermacolsf.com/policies/refund-policy].

We truly appreciate your support for Dermacol and eagerly await your response.

Wishing you a wonderful day ahead,

Best regards,
Gabriela
Customer Support Team
assistant