What is the processing time for order cancellation and refund?
取消訂單退款作業時間？
If you apply to cancel your order, customer service will also apply for a refund for you simultaneously. ． Credit card refund: It takes about 14-21 working days depending on each bank. If you apply for a refund after the consumer's credit card billing date has passed, the refund amount may be postponed to the next credit card bill. ． Bank remittance: including over-the-counter/physical ATM/online ATM, the remittance refund process will be completed directly by our company's finance department on the 10th/20th/30th of each month. No further notice will be given when the refund is completed. Example: Apply for order cancellation on 2/14, and the remittance is expected to be completed on 2/20. (Bank transfers are credited to the account on the same day, and Chunghwa Post occasionally credit the account the next day.)
申請取消訂單，客服也會同步為您申請退款。 ． 信用卡退款：依各家銀行有所不同，約為 14-21 個工作天。若已過消費者信用卡結帳日後申請退刷，退款金額可能會順延至下一期信用卡帳單。 ．銀行匯款：包含臨櫃／實體ATM／網路ATM，將於每月 10/ 20/ 30 號，統一由本公司財務，直接完成匯款退款作業，退款完成將不會另行通知。 例：2/14 申請訂單取消，預計 2/20 匯款完成。( 銀行匯款當日入帳，中華郵政偶時隔日入帳。)