What information should I prepare before reaching out to Adyen support?
在联系 Adyen 支持人员之前，我应该准备哪些信息？
Prepare the right information
When reaching out to Adyen support make sure to include a detailed description of the problem and the steps already taken by you or your support team to resolve the issue
Information about your business:
Your company account name Your merchant account name (as registered in the Adyen system) Store ID (if applicable)
If the issue you report is related to a specific transaction:
PSP reference Screenshot or photo of the error message
If the issue is related to a payment terminal:
Unique terminal ID (Model and Serial Number) Terminal logs (if applicable)
In all cases, it is recommended to include:
A detailed description of the problem Any steps already taken by you or your support team to resolve the issue
准备正确的信息
当联系 Adyen 支持人员时，请务必详细描述问题，以及您或您的支持团队为解决问题而采取的步骤
有关您的业务的信息：
您的公司账户名称 您的商家账户名称（Adyen 系统中的注册名） 门店 ID（如适用）
如果您报告的问题与某笔具体交易有关：
Psp 参考 错误信息的屏幕截图或照片
如果问题与支付终端有关：
唯一的终端 ID（型号和序列号） 终端日志（如适用）
在所有情况下，建议包括：
问题的详细描述 您或您的支持团队为解决问题已采取的任何步骤