Onsite or Advanced Exchange Repair after remote diagnosis?
远程诊断后提供现场维修还是高级更换服务？
• Onsite or Advanced Exchange Repair after remote diagnosis (a) Onsite after remote diagnosis is determined by online/phone technician of cause of issue, may involve customer access to inside of system and multiple extended sessions. If issue is covered by Limited Hardware Warranty and not resolved remotely, technician and/or part will be dispatched usually in 1 or 2 business days following completion of remote diagnosis. Onsite service is provided by Dell Marketing L.P., Availability varies. Other conditions apply. (b) Advanced Exchange replaces hardware after remote diagnosis. Customer must return original hardware to Dell according to the rules specified. Advanced Exchange subject to country availability. (c) For complete details about Onsite or Advanced Exchange see dell.com/servicecontracts
• 远程诊断后提供现场维修或高级更换服务 (a) 远程诊断后是否提供现场维修取决于技术人员的判断，技术人员将通过网络/电话确定问题原因，可能需要客户检查系统内部，也可能需要进行多次长时间的沟通。如果问题属于有限硬件保修范围且无法远程解决，我们通常会在完成远程诊断后的一个或两个工作日内派遣技术人员和/或派发部件。现场服务由 Dell Marketing L.P. 提供。各地供应情况不尽相同。其他条款和条件在此适用。(b) 远程诊断后使用高级更换服务更换硬件。客户必须根据指定的规则将旧硬件退回给戴尔。高级更换服务的供应情况视国家/地区而定。(c) 有关现场或高级更换服务的完整详情，请参阅 dell.com/servicecontracts (用英语讲).