Unable to log into AmazingTalker? How to seek help?
無法登入AmazingTalker，如何尋求幫助？
When attempting to log in to the AmazingTalker platform, entering an incorrect username or password multiple times will trigger the platform's account security mechanism, which will block access to the account.For example, Error 14 or Error 17 as shown in the image indicates that the account has been temporarily disabled due to excessive failed login attempts within a short period of time.If you encounter this issue, please wait for 10 minutes and then reopen the AmazingTalker platform to successfully log in. If you are unable to log in due to forgetting your password, you can also click on the link below to learn how to reset your login password:   https://amazingtalker.elevio.help/en/articles/247If you still cannot log in to the platform, you can contact us by clicking on the "red question mark" at the bottom right corner of the AmazingTalker page or by sending an email to amazingtalker@amazingtalker.com. Please let us know the issue you are currently experiencing, and we will assist you as soon as possible!
在登入AmazingTalker平台頁面時，輸入錯誤的帳號密碼次數過多，將會觸發平台的帳號安全機制阻擋帳號登入。例如下圖的Error 14 或 Error 17皆代表在短時間內嘗試登入錯誤次數過多導致帳號暫時被禁止存取。若遇到此問題，您等候10分鐘再重新開啟AmazingTalker 平台就能夠成功登入。若您是由於忘記登入密碼導致此問題，也可以點選下方連結來了解如何重新設定登入密碼 ：https://amazingtalker.elevio.help/zh-hant/articles/247若仍無法登入平台可以透過AmazingTalker頁面右下角的【紅色問號】傳送訊息與我們聯繫，或是發信至amazingtalker@amazingtalker.com告知您目前遇到的問題，我們將會盡快協助您！