I lost my plane ticket. Is there a way to start the claim process without it?
我丢了机票。 有没有办法在没有它的情况下开始索赔过程？
Yes. The most important details to know are your flight number, the flight reservation number, departure/arrival airports, and the exact date of the flight. These details are usually provided in the confirmation email sent by the airline.
However, not all airlines are satisfied with this, so we would like to ask you to submit your flight documents (tickets, boarding passes, etc.) too. This very important in cases when airlines reject the claim: without documentation, we will not be able escalate the matter by going to authorities or courts.
是的。需要知道的最重要的详细信息是您的航班号、航班预订号、出发/到达机场以及航班的确切日期。这些详细信息通常在航空公司发送的确认电子邮件中提供。
但是，并非所有航空公司都对此感到满意，因此我们希望您也提交您的飞行文件（机票、登机牌等）。 这在航空公司拒绝索赔的情况下非常重要：没有文件，我们将无法通过前往当局或法院升级此事。