What are my options if my flight has been cancelled or delayed?
如果我的航班被取消或延误，我有哪些选择？
If your flight has been cancelled or you have experienced any other type of disruption (long delay, denied boarding…), you have a series of options in accordance with the regulations applicable to your jurisdiction. In certain cases these may include the right to obtain a refund for your ticket, as stipulated in Regulation CE 261/2004 of 11 February. The options available include the following (*):
An alternative flight proposed by Iberia to take you to your final destination as quickly as possible.
You may also choose an alternative flight of your convenience; or
if you no longer wish to travel, you may request a refund of your booking free of charge, choosing between a voucher or cash returned to you through the same method you used to buy your ticket.
You can manage most of the these options through your personal area in Manage your booking. If you bought your ticket through an agency or intermediary, you may have to request a cash refund through them. However, if you do not get a reply from them, you may also request the refund directly through our Customer Service Offices.
(*) The options shown are those that apply in accordance with the aforementioned Regulation CE 261/2004. You can check your passenger rights.
如果航班被取消或遇到其他类型的中断（长时间延误、拒绝登机等），根据所在司法管辖区适用的规定，您可以做出一系列选择，其中包括（在适用于 2004 年 2 月 11 日颁布的 CE 261/2004 号条例的情况下）获得机票退款的权利。这些替代方案包括 (*)：
获得 Iberia 建议的替代航班，以尽快将您送至最终目的地；
如果愿意，可以选择其他便捷的替代航班；或
如果不想保留旅行计划，可以免费且自行选择申请预订退款，可使用代金券也可通过与购买时相同的支付方式以现金付款。
可以通过“管理您的预订”中的个人区域执行大部分替代方案。如果是从代理机构或中介机构购买的机票，可能需要通过他们申请现金退款。但是，如果没有收到他们的回复，也可以直接通过我们的办事处可以直接通过我们的办事处客服在申请退款。
(*) 所示选项适用于上述 CE 261/2004 号条例。可以查看乘客权利。