My luggage was damaged or disappeared during the trip. What can I do?
我的行李在旅行中损坏或消失。我可以做些什么？
12go.asia's responsibilities do not include the baggage of the customer getting lost, stolen or damaged. Please contact the bus operator directly. And do that as soon as possible. If you talk to them a few days after you traveled they might not be able to help anymore. The bus operators we are working with are reliable. If something disappeared into thin air most probably one of your fellow travelers is involved. In such a case neither we nor the operator can help. Please keep an eye on your valuable belongings. Please contact 12Go support only in case of emergency (lost passport, medication, laptop, tablet, mobile phone etc.) after you filed a report at the local police station. Please check your belongings before you leave the vehicle. If your are missing your handkerchief, baseball cap or old socks the driver / steward is the only person that can help you.
12go.asia的责任不包括客户的行李丢失、被盗或损坏。请直接联系巴士运营商。而且要尽快联系。如果您在旅行几天后才与他们联系，他们可能无法再提供帮助。与我们合作的巴士运营商都是可靠的。如果有什么东西凭空消失了，很有可能是您的一位同伴所为。在这种情况下，我们和运营商都无能为力。请保管好您的贵重物品。只有在紧急情况下（护照、药品、笔记本电脑、平板电脑、手机等丢失），请在向当地警察局报案后再联系12Go支持人员。出车前请检查自己的物品。 如果您丢失了手帕、棒球帽或旧袜子，司机/乘务员是唯一可以帮助您的人。