Why is customs holding my shipment?
為何海關留置我的貨件？
Shipments must be custom cleared. Customs clearance processing times differ from country to country and cannot be influenced by DHL eCommerce Customer Service. For some countries, duties and taxes may be due. Customs may hold your shipment because they require more information. In this case, they will contact you.
貨件必須經過通關程序。清關程序所需時間各國均有不同，並非 DHL eCommerce 客戶服務所能影響。部分國家可能需要繳交關稅或其他稅賦。海關可能因為需要詳細資料，因此留置您的貨件。若遇此情況，海關將會聯絡您。