Do you provide a money-back guarantee?
你们提供保证退款吗？
Yes, we do. We provide money-back guarantee if a purchased 3D model has some errors and we cannot correct these errors or help with them. But for additional options we don't make refund. Because it is custom order and immediately after payment we start working on this.
是的。 如果购买的 3D 模型有一些错误或瑕疵，我们无法纠正错误或解决问题，我们提供保证退款。但对于附加服务，我们不退款。因为这些是定制订单，付款后我们立刻开始处理。