Q. I placed an order, but I haven't received a confirmation email.
问：我下了订单，但没有收到确认电子邮件。
A. After completing your order, we will send you an "Order Confirmation Email" from KAORU Online Store. If you have not received an email, your order may not have been confirmed or your registered email address may be incorrect. In other cases, please check your spam email settings and reception settings. If you still do not receive it, please contact us.
A. 完成您的订单后，我们会向您发送一封来自KAORU网上商店的“订单确认电子邮件”。 如果您没有收到电子邮件，您的订单可能尚未得到确认，或者您注册的电子邮件地址可能不正确。 在其他情况下，请检查您的垃圾邮件设置和接收设置。 如果您仍未收到，请联系我们。