How do Tech Routers know who have purchased ESUs?
技術路由器如何知道誰已購買 ESU？
As we continue to work to fully automate the validation process, the tech routers will validate whether a customer purchased ESUs. Once the customer is validated, a case will be created and routed to the appropriate queue for ESU technical support. Customers should provide their Enterprise Agreement number or full customer name for validation.
當我們繼續努力將驗證程式完全自動化時，技術路由器會驗證客戶是否已購買 ESU。 驗證客戶之後，將建立案例，並傳送至適當的佇列以取得技術支援。 客戶應提供其 Enterprise 合約號碼或完整客戶名稱以進行驗證。