What do I need to do if I receive a faulty item?
如果我收到有問題的物品，我需要做什麼？
In the event that you receive a faulty item, contact us as quickly as possible within eight days of receiving the item. Contact Us and take care to state: - Order number - What product is affected, indicating the model and code on the label which accompanies the item; - Send a couple of photos showing the defect. Customer Service will respond as soon as possible and provide all the necessary assistance. Should defective items have been sent from a physical store, we will collect them and provide a refund at our own expense. It’s not possible to request a substitution. Use Contact Us (link) and follow the instructions as stated.
如果您收到有缺陷的商品，請在收到商品後八天內盡快與我們聯繫。 聯繫我們並註意說明： - 訂單號 - 受影響的產品，在產品隨附的標籤上註明型號和代碼； - 發送幾張顯示缺陷的照片。 客戶服務將盡快回复並提供所有必要的幫助。 如果有缺陷的物品是從實體店寄出的，我們將收集它們並自費提供退款。 無法請求替換。 使用聯繫我們（鏈接）並按照說明進行操作。