I want a refund. What should I do?
我想退款。我該怎麼辦？
At Woof², we treat each dog like our own! We offer a 100 % money back guarantee on UNUSED products. I am sorry that you did not like the products. To be considered unused, products must be returned in original packaging without any missing tags or stickers. To kick-start the refund process, please first contact us and let us know what the problem is. We will try to cater your needs as much as possible! In the refund, you must ship it back at your own expense. Once we have received the product we will refund the full amount of your original purchase. Please Include your name and order number on the returned parcels. Note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund. Ship-back address: Unit1104A, 11/F, Kai Tak Comm. Bldg, 317-319 Des Veoux Road, Central, Hong Kong
在 Woof²，我們對待每隻狗狗都好像對待自己的狗狗一樣！我們會為未經使用的產品提供 100% 退款保證。我們很抱歉你不喜歡這些產品。 要被視為未經使用，產品必須以原包裝退回，並且沒有任何缺失的標籤或貼紙。 要啟動退款流程，請先與我們聯絡，讓我們知道問題所在。我們會盡量滿足你的需求！ 在退款中，你必須自費寄回。一旦我們收到產品，我們將全額退還你當初購買的金額。請在退回的包裹上註明你的姓名和訂單號。 注意：如果你的包裹在途中，你必須等待它到達並退回才能收到退款。 退貨地址：香港中環德輔道317-319號啟德商業中心11樓1104A室。