Will COVID-19 affect my Gucci.com order?
新冠肺炎会影响我的Gucci.com订单吗？
At Gucci, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest developments with the novel coronavirus (COVID-19).
We have taken the precautionary measure to temporarily close select stores in Europe and Middle East.
Gucci.com remains open and we are dedicated to providing you with the shopping experience you have come to know and love.
Estimated shipping of available items is within 1-2 business days.  Please refer to the delivery date estimate noted on the product description page and at checkout.
The return window for online and in store purchases is extended to 30 days. Please refer to our "Returns & Echanges" section for more information.
As the safety of our clients, teams and communities are our top priority, we are working with the carriers to help prevent the spread of COVID-19.  Following recommendations from the World Health Organization (WHO), carriers have temporarily suspended signature requirements for most deliveries to extend its safety precautions at the point of delivery. Therefore, we are temporarily not requiring you to physically sign for your delivery. We suggest that you follow your shipment with the tracking number found in your shipping confirmation email.
If you have any concerns or questions, please Contact Us.
Gucci将客户、团队和社区的健康和福祉视为第一要务，我们密切关注着新冠肺炎（COVID-19）疫情的最新进展。
Gucci.com保持运营，我们竭诚奉上您熟悉且衷爱的购物体验。
有货商品预计配送时间为1-2个工作日。请参阅产品详情页和结账时注明的预计配送日期, 如有延迟敬请谅解。
线上购物退货期限为自收货之日起30天内。
为了保障客户、团队和社区的安全，我们与TNT密切合作，协力帮助预防新冠肺炎传播。  TNT按照世界卫生组织（WHO）的建议，暂停了大多数送货的签名要求，以加强产品送达时的安全保护措施。因此，我们暂不要求您书面签收确认收货。我们建议您根据发货确认电子邮件中的运单号跟踪配送情况。
若您有任何疑虑或问题，请联系我们。