Why is there no tracking on my order?
为什么我的订单没有追踪信息？
If you click to view tracking on an item you have ordered, you may occasionally see the message "Tracking is currently unavailable for this item."
There are two common reasons for this to occur:
Your item has not yet shipped out from the Dwtea Tea Park. Once the seller ships your item, they will input a tracking number, and tracking updates will begin to show. Our team monitors every order to ensure that sellers ship out within 48 hours of the order being placed. If they do not, our team will contact them and relay any updates to you via support ticket.
Global postal services will track the entire process: providing scanning and delivery information for major tracking nodes, ensuring safety and peace of mind.
如果您单击查看已订购商品的跟踪信息，您有时可能会看到“该商品当前无法跟踪”消息。
出现这种情况有两个常见原因：
您的商品尚未从 Dwtea 茶园发货。卖家发货后，他们将输入一个跟踪号码，并且跟踪更新将开始显示。我们的团队监控每一个订单，确保卖家在下单后 48 小时内发货。如果他们不这样做，我们的团队将联系他们并通过支持票向您转发任何更新。
全球邮政服务将全程跟踪：为主要跟踪节点提供扫描和投递信息，确保安全、安心。