Can I cancel a pre-ordered item?
我能否取消预订商品？
The terms of cancelling a pre-order are the same as for standard orders. You can cancel a pre-order before the shipping process has started by contacting our Customer Service team. Once the shipping process has started and a tracking number has been issued, orders can no longer be changed or cancelled. Nevertheless, products that have been pre-ordered may subsequently be returned for a refund or exchange according to the applicable return conditions. Pre-ordered personalised items cannot be returned and are not eligible for refund or exchange.
取消预订订单的条款与标准订单相同。您可以在发货前联系客服取消预订。一旦开始发货并发出物流单号，就无法更改或取消订单。然而，预订的商品之后可根据适用的退货条件进行退换。预订的定制产品不接受退换货，也不符合退款或换货的条件。