How is digital transformation driving customer experience?
數位轉型如何提升顧客體驗？
Digital technologies have fundamentally transformed the way we consume products, information, and services. Modern buyers expect businesses to be able to deliver their products and services through a smooth customer experience online and on-demand, 24/7, with zero downtimes or disruptions.
數位科技已從根本上改變了人們的消費、資訊、服務方式。現代消費者期望企業能夠透過流暢的線上顧客體驗來提供產品及服務，企業必須要做到隨取隨用、全天候服務、零停機時間、業務不中斷。