The game freezes, fails to launch, what should I do?
游戏卡住，无法启动，我该怎么办？
Try reloading the page. Do not be afraid of data loss. The game will continue from the same point at which it was interrupted. If that does not work and it freezes again, try to restart the browser (Google Chrome, Mozilla Firefox, Opera, Internet Explorer). If that does not help either, clean your browser's cache. If none of the above helps, please contact the support service.
尝试重新加载页面。不要害怕数据丢失。游戏将在上次中断的同一处继续进行。如果这不起作用，游戏再次卡住，请尝试重新启动浏览器（Google Chrome，Mozilla Firefox，Opera，Internet Explorer）。如果这也没有用，请清理浏览器的缓存。如果上述方法均无效，请联系我们的客服服。