What is the difference between SLA and KPI?
SLA 與 KPI 有何區別？
A service level agreement (SLA) sets out how a client and services provider work together and what their individual responsibilities are. On the other hand, a key performance indicator (KPI) measures how successfully people or teams are performing against a group of standards. Typically, KPIs are used to measure internal performance standards, while a service level agreement is more suitable to define standards in a client-contractor relationship.s
服務水準協議 (SLA) 規定了客戶和服務供應商如何合作以及他們各自的職責。另一方面，關鍵績效指標 (KPI) 衡量人員或團隊根據一組標準執行的成功程度。通常，KPI 用於衡量內部績效標準，而服務水準協議更適合定義客戶 - 承包商關係中的標準。