Q. What is Zoie & Zane refund and exchange policy?
问：Zoie & Zane 的退换货政策是什么？
Returns are accepted 14 days from the original date and original packaging condition of purchase. If you are within this timeframe, have not opened the packaging and wish to return, please reach out to our Customer Service via email at info@zoiezane.com 2. Once we receive your email, a member of our team will provide you with the information you need to send the product back. Please remember to also send us the tracking number for the return package, once it has been shipped. 3. Refunds for returned products are processed within approximately (10) days after it is received. *We do not cover return shipping costs. Additionally, the original shipping charges or express shipping charges are non-refundable. *A 20% restocking fee will be applied to all returns for refund. *If you have any questions or concerns, please do not hesitate to contact us at info@zoizane.com
购买日期14天内符合原始包括条件的情况下，接受退换货。如果您在此时间范围内，尚未打开包装并希望退货，请通过电子邮件
in**@zo******.com
联系我们的客服 2. 一旦我们收到您的电子邮件，我们的团队成员将向您提供退回产品所需的信息。请记住在发出要退换的货品后向我们提供退货包裹的跟踪号。 3. 退回产品的退款将在收到后大约 (10) 天内处理。 *我们不承担退货运费。此外，原始运费或快递运费不予退还。 *所有退货退款将收取 20% 的费用。 *如果您有任何问题或疑虑，请随时通过
in**@zo*****.com
与我们联系