What if I have received damaged or faulty item?
如果我收到損壞或有缺陷的產品應怎樣處理？
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. If your item is damaged or faulty we will provide a replacement (depending on stock availability) or a refund based on your preference. To help us get this fixed for you, please send a picture of the product or packaging, clearly showing the fault you’ve noticed, shop@thehousecollective.com. Please also include the following details so we can help:
Your name
Your order number
Product name and code (the product name and code can be found on your order confirmation email)
A description of the fault
Your preference for a replacement item or refund
我們很抱歉為你送上有問題產品。
如產品有損壞或缺陷，我們將按你的要求，安排換貨 (視乎供應情況) 或退款。
請將產品或包裝的圖片，清楚顯示有損壞，連同以下資料，電郵至 shop@thehousecollective.com
名字
訂單號
產品名稱和代碼（可於訂單確認電郵中找到）
損壞描述
你對換貨或退款的選擇