What happens if I’m not at home when my package is delivered?
如果包裹送達時我不在家怎麼辦？
Usually, the courier will attempt to deliver again the following day. In the case that your package goes into holding, you will receive advice at the email account you registered with. The email will explain why delivery failed and how to release the package. Contact us in a timely manner. We will then provide the courier with new delivery instructions. If our customer service team receives no release request within five working days, the shipment will be automatically returned to our warehouses and a refund will be made.
通常，快遞員會在第二天再次嘗試遞送。 如果您的包裹被扣留，您將通過您註冊的電子郵件帳戶收到通知。 該電子郵件將解釋交付失敗的原因以及如何釋放包裹。 及時聯繫我們。 然後，我們將向快遞員提供新的送貨說明。 如果我們的客服團隊在五個工作日內沒有收到放行請求，貨物將自動退回我們的倉庫並進行退款。