How do I get the log files out of my BCM system?
如何从BCM系统中获取日志文件？
There are two main ways to get log files out of a BCM system - CDR Pull and CDR Push.
CDR Push uses a built-in FTP process within the BCM system to "push" log files to an FTP server of your choice on a given schedule (normally daily but this can be customised within Configuration Manager or Element Manager). This requires you to have an available FTP server to receive the log files, but means you do not have to run any special client applications. You may need to share the log folder on the FTP server so BCM Call Logger can access the log files once they have been pushed.
CDR Pull relies on a small program to "pull" the log files from the BCM system and save them into a specified directory. Normally this program would be run as a scheduled task (for example every day at midnight) to automatically fetch all logs since the last time the program was run. The advantage of this approach is that you do not need to set up an FTP server. The CDR Pull utility does not have to run from the same computer as BCM Call Logger provided the folder the logs are written to can be accessed by BCM Call Logger.
If you decide you wish to use the CDR Pull method to retrieve log files we have written a free utility to fetch log files from a BCM using the CDR Pull method. The utility will automatically fetch all new call logs since the last time the utility was run (when run for the first time all log files since CDR Pull was enabled on the BCM will be downloaded)
We've written a guide explaining how to get Call Detail Recording log files out of a BCM system. You will need an FTP server to receive the log files. If the BCM Call Logger application is not installed on the same machine as the FTP server then you may also need to share the FTP folder over your network so the BCM Call Logger application can see the log files.
从BCM系统中获取日志文件有两种主要方式 - CDR Pull和CDR Push。
CDR Push使用BCM系统内置的FTP进程，按照给定的时间表将日志文件“推送”到您选择的FTP服务器上（通常每天，但这可以在Configuration Manager或Element Manager中自定义）。这要求您有一个可用的FTP服务器来接收日志文件，但这意味着您不必运行任何特殊的客户端应用程序。您可能需要在FTP服务器上共享日志文件夹，以便BCM Call Logger可以在按下日志文件后访问它们。
CDR Pull依赖于一个小程序来“拉”BCM系统中的日志文件并将它们保存到指定的目录中。通常，此程序将作为计划任务运行（例如，每天午夜），以自动提取自上次运行程序以来的所有日志。这种方法的优点是您不需要设置FTP服务器。 CDR Pull实用程序不必与BCM Call Logger在同一台计算机上运行，前提是写入日志的文件夹可由BCM Call Logger访问。
如果您决定使用CDR Pull方法来检索日志文件，我们编写了一个免费实用程序，使用CDR Pull方法从BCM获取日志文件。自上次运行该实用程序以来，该实用程序将自动获取所有新的调用日志（首次运行所有日志文件，因为将在BCM上启用CDR Pull）
我们编写了一份指南，解释如何从BCM系统中获取呼叫详细记录日志文件 。您将需要一个FTP服务器来接收日志文件。如果BCM Call Logger应用程序未与FTP服务器安装在同一台计算机上，则您可能还需要通过网络共享FTP文件夹，以便BCM Call Logger应用程序可以查看日志文件。