・I couldn't receive the item and it was returned.
・未能順利收到商品，包裹被退回了。
All products returned to our company (in Japan) will be canceled or refunded if you do not contact us in advance. In that case, please order again.
If you wish to have your items delivered again, please contact customer service by e-mail. We will redeliver the returned item as soon as we can confirm your purchased item. It takes about one month to make another delivery.
Customers may be responsible for the shipping costs for redelivery.
若在未能收件或無法聯絡收件人的情況之下退回日本的商品，將視同取消訂單後退款處理，若仍需要該商品時，請另行再次訂購商品。 如果希望再次重新寄送商品，請透過E-mail聯繫客服人員，並請一併提供「訂單編號」以便查詢，謝謝。 確認商品內容與退回之包裹無誤後，將會再次從日本寄出，大約需要1個月左右的時間，敬請事先理解見諒。 此外，重新配送時的運費視情況需要由訂購者負擔，謝謝。