What kind of penalties can service providers incur?
服務供應商會受到什麼樣的處罰？
There are several penalties that can be incurred by service providers if they fail to uphold their service level agreement (SLA) responsibilities.
Service credits
Service credits, sometimes known as service level credits, are deducted from monies owed under a service level contract. Service credits are deducted when a service provider fails to meet standards set out in the service level agreement. Service providers can regain service level credits in the form of earn backs if agreed upon by both parties in the SLA. Providers are generally eligible for earn backs if they perform at or above the agreed service levels for a period of time.
Financial penalties
A service provider can be hit with a financial penalty for failing to meet its service management obligations. Both parties must agree in the SLA upon the failings needed to bring forward a financial penalty and the amounts required.
License extensions and support
In the event of failing to meet its obligations, a vendor can be required to extend the terms of the license or continue the contract without further charge.
如果服務供應商未能履行其服務水準協議 (SLA) 中規定的責任，則可能會受到多種處罰。
服務抵扣
服務抵扣有時稱為服務水準抵扣，會從服務水準合約項下的欠款中扣除。當服務供應商未能達到服務水準協議中規定的標準時，就會扣除服務抵扣。如果雙方在 SLA 中達成一致，服務提供者能夠以賺取回報的形式重新取得服務水準抵扣。如果供應商在一段時間內的績效達到或超過約定的服務水準，通常就有資格取得回報。
財務處罰
服務供應商可能會因未能履行其服務管理義務而受到財務處罰。雙方必須在 SLA 中就提出財務處罰所需的失敗和所需金額達成一致。
許可證延長和支援
如果未能履行其義務，供應商可能會被要求延長許可期限或繼續履行合同，而不收取進一步的費用。