My order didn't arrive in time. Am I eligible for a refund?
我的订单没有及时到达。 我有资格获得退款吗？
Our shipping timelines are a general guide only and are not a guaranteed delivery timeframe. Unfortunately we do not provide a refund if your package is delayed in transit and doesn't arrive in time. This delay is out of our control once the package leaves our warehouse. We strongly urge customers to place their order in advance to allow for extra transit days in the event there are delays within the supply chain network or local delivery company.
我们的运输时间表仅供参考，并非保证交货时间。 遗憾的是，如果您的包裹在运输途中延误且未及时送达，我们将不提供退款。 一旦包裹离开我们的仓库，这种延迟就无法控制。 我们强烈建议客户提前下订单，以便在供应链网络或当地送货公司出现延误时留出额外的运输天数。