My suitcase was damaged during the flight. Do I need to do a claim with the airline since there is lifetime warranty?
我的行李箱在飞行途中损坏了。 既然产品享有终身质保，我还需要向航空公司提出索赔吗？
RIMOWA’s lifetime guarantee covers all functional aspects of your RIMOWA suitcase for the life of your suitcase.
RIMOWA’s lifetime guarantee does not apply to cosmetic wear and tear, misuse or abuse, damages caused by negligence or accident of any third party, particularly flight or transport damages (e.g., deformation, cracks, body breakages, scratches, etc.).
It is highly recommended to inspect your product immediately after retrieval from transport handling and immediately report any damage to the carrier (e.g., airline or railway company) who is insured against this.
RIMOWA 的终身质保服务涵盖 RIMOWA 行李箱整个使用寿命期间的所有功能。
RIMOWA 的终身质保不适用于外观磨损、不当使用或滥用、任何第三方的疏忽或事故造成的损坏，特别是飞行或运输途中损坏（如变形、开裂、箱体破损、划痕等）。
强烈建议您在产品经物流运输后取回时立即仔细检查，如有损伤，立即向投保的承运人（如航空公司或铁路公司）报告。