Can I reroute my package?
我可以更改包裹配送路径吗？
For security reasons, we do not allow the rerouting of the packages. For orders requiring signature upon delivery (all orders except fragrances), the courier will make 3 attempts to deliver your package. After the 3rd unsuccessful attempt, the package will go back to our warehouse and your purchase will be refunded back to its original method of payment (except for personalised and engraved pieces).
出于安全原因，我们不允许更改包裹配送路径。对于需要签收的订单（除香水外的所有订单），快递员将尝试进行3次配送。在第3次配送失败后，包裹将被送回至我们的仓库，您的订单将以原始付款方式（订制和/或镌刻作品除外）进行退款。