How is my cancellation rate factored in to my status?
我的取消率如何计入我的级别身份？
If you’re a driver with Gold, Platinum, or Diamond status and your cancellation rate rises to between 4.01% and 10%, you won’t be able to reach a higher status by earning more points. You will maintain your current status and have access to your current rewards.
If your cancellation rate rises above 10%, you will lose access to your Gold, Platinum, and Diamond rewards immediately. To earn back your rewards, your cancellation rate must return to 4% or below.
如果您是 Gold（黄金级）、Platinum（铂金级）或 Diamond（钻石级）合作车主，但取消率上升到 4.01% 至 10% 之间，您则无法通过赚取更多积分来解锁更高级别。您会保持当前级别，并享受当前奖励。
如果您的取消率升至 10% 以上，您会立即失去 Gold（黄金级）、Platinum（铂金级）和 Diamond（钻石级）的奖励资格。要重新享受奖励，您的取消率必须恢复到 4% 或以下。