Er Onboarding en del af support?
Is Onboarding part of support?
Nye kunder starter altid med at møde vores Onboarding team. Onboarding teamet er ikke en del af support, så som ny kunde vil du først møde Onboarding teamet, hvor du oplæres i systemet. Herefter vil du blive præsenteret for vores supportteam. Eksisterende kunder kan også møde Onboarding teamet igen, hvis de tilføjer flere af vores moduler, der kræver oplæring, eller hvis de har skiftet en større personalegruppe ud og ønsker vores hjælp til at genoplære personalet.
New customers always start by meeting our Onboarding team. The Onboarding team is not part of support, so as a new customer, you will first meet the Onboarding team, where you will be trained in the system. After that, you will be introduced to our support team. Existing customers can also meet the Onboarding team again if they add more of our modules that require training or if they have replaced a large group of staff and wish to receive our assistance in retraining the personnel.