Giver kundeserviceappen agenterne samarbejdsvÃ¦rktÃ¸jer?
Does the customer service platform provide agents with collaboration tools?
Den bedste kundeserviceapp giver agenterne samarbejdsvÃ¦rktÃ¸jer og strÃ¸mliner arbejdsgangene, sÃ¥ de bedre kan arbejde sammen og lÃ¸se kundernes spÃ¸rgsmÃ¥l effektivt.
Med kompetencebaseret routing modtager agenterne spÃ¸rgsmÃ¥l pÃ¥ baggrund af deres ekspertise, f.eks. produktomrÃ¥de eller sprog. Og nÃ¥r kundeservicesoftware integreres med andre interne vÃ¦rktÃ¸jer som f.eks. e-mail eller Slack, kan agenterne dele bedste praksis pÃ¥ tvÃ¦rs af afdelinger.
The best customer service software app equips agents with collaboration tools and streamlines workflows so they can work better together and solve customer questions efficiently.
For instance, with skills-based routing, agents are served questions based on expertise, such as product area or language. And when customer service software integrates with other internal tools, like email and Slack, agents can share best practices across departments.