Hvordan klager jeg over et produkt?
How do I make a complaint for a product?
Oplysninger om defekte produkter, forkert levering eller transportskader bør gives til os inden for "rimelig tid", fra manglen blev opdaget. En reklamation inden for 2 måneder efter, at manglen er opdaget, anses altid for sket inden for rimelig tid. Kontakt venligst support@barkalot.com og underret os om årsagen til klagen. Hvis vi vurderer, at dette er en gyldig reklamation, udsender vi en returlabel, som du kan bruge til gratis returnering af dit produkt. Så snart vi har modtaget og behandlet din klage, sender vi enten en erstatningsvare ud eller krediterer produktets pris alt efter hvad du ønsker. Vi følger altid Den Nationale Forbrugerklagenævns (Allmänna reklamationsnämnden) anbefalinger. I tilfælde af en klagetvist råder vi dig til at kontakte Forbrugerklagenævnet. Husk altid at lave en kopi af din klage, hvis der skulle opstå en tvist.
Information about defective products, wrong delivery or transport damage should be given to us within "reasonable time" from when the defect was detected. A complaint made within 2 months from when the defect was detected is always considered to be done within a reasonable time. Please contact support@barkalot.com and notify us about the reason for the complaint. If we determine that this is a valid complaint, we will send out a return label which you can use for free return of your product. As soon as we have received and processed your complaint, we will either send out a replacement item or credit the cost of the product depending on what you want. We always follow The National Board for Consumer Complaints (Allmänna reklamationsnämnden) recommendations. In the event of a complaint dispute we advise you to contact The National Board for Consumer Complaints. Always remember to make a copy of your complaint if a dispute should arise.