Jeg har valgt SKU-feltet fra integrationen, men nye anmeldelser bliver stadig tildelt Trustpilot-SKU'en. Hvad skyldes det?
I’ve selected the SKU field from within the integration, but new reviews are still being assigned to the Trustpilot SKU. Why is that?
Det skyldes muligvis, at produktet er en del af en ordre, der blev foretaget, før SKU-feltet blev defineret. Det sker ofte, hvis du synkroniserer tidligere ordrer for at invitere tidligere kunder til at skrive anmeldelser. Når du har valgt SKU-feltet under Product Reviews-fanen, bliver Trustpilot-SKU'en erstattet med den tildelte SKU, næste gang det produkt bliver købt.
This can happen if the product is part of an order that was made before the SKU field was set. In many cases, this happens when you sync past orders to invite recent customers to write reviews. Once you’ve selected the SKU field in the Product Reviews tab, the Trustpilot SKU will be replaced with the selected SKU next time that product is purchased.