Hvor finder jeg de ofte stillede spÃ¸rgsmÃ¥l?
Where do I look for frequently asked questions?
For at finde de ofte stillede spÃ¸rgsmÃ¥l, som skal med i din vidensbase og/eller pÃ¥ dit websted, skal du starte med dit ticketingsystem. Hvis du ikke har et ticketingsystem, skal du gÃ¥ til det sted, hvor dine kunder stiller spÃ¸rgsmÃ¥l om dine produkter eller tjenester. I de fleste tilfÃ¦lde vil der vÃ¦re nogle spÃ¸rgsmÃ¥l, der oftere dukker op end andre. Det er dine ofte stillede spÃ¸rgsmÃ¥l.
Hvis du har FAQ-software med analyse, kan du ogsÃ¥ udtrÃ¦kke oplysninger herfra om, hvad kunderne sÃ¸ger efter, og hvor de gÃ¥r i stÃ¥. Med disse indsigter kan du finde mange gode spÃ¸rgsmÃ¥l til din FAQ.
To find the best frequently asked questions to include in your knowledge base and/or on your website, start with your ticketing system. If you donât have a ticketing system, go where your customers go when they have questions about your products or services. In most cases, a few questions will consistently show up more than others. These are your FAQs.
Beyond that, if you have FAQ software with analytics, you can mine those analytics for hints about what customers are searching for and where theyâre getting hung up. With those insights, youâll find several frequently asked questions.