Hvad er Workforce Management?
What is Workforce Management
Workforce Management (WFM) er softwareløsninger, der gør det muligt for organisationer og virksomheder at optimere deres vagtplan. Dette sikrer, at medarbejderne tildeles de mest hensigtsmæssige opgaver i forhold til deres kompetencer, og at kundeoplevelsen altid optimeres.
Workforce Management (WFM) are software solutions that enable organisations and businesses to optimise their staff working schedule. This ensures that people are assigned to the most appropriate tasks for their skills and customer service experience is always optimised.