Hvor svært er det at gå fra regneark til et rigtigt Workforce Management-system?
How difficult is it to switch from spreadsheets to a proper Workforce Management System?
Regneark er et quick-fix til Workforce Management, men de er uhåndterlige og uholdbare. Værst af alt er, at de er ekstremt sårbare over for menneskelige fejl – både i deres udformning og datainput. Regneark kan imidlertid ofte være en god prototype til at illustrere, hvad et kontaktcenter har brug for. Dette kan virkelig fremskynde overgangen for kontaktcentre, der skifter til en robust, cloud-baseret Workforce Management (WFM)-løsning. En WFM-udbyder, der forstår din virksomhed og branche kan tage dine regnearksdata og migrere dem til en skræddersyet løsning helt eller næsten uden at påvirke jeres daglige drift.
Spreadsheets provide a quick-fix for Workforce Management, but they are unwieldy and unsustainable. Most of all, they are extremely prone to human error – either in the formulation or data input. Spreadsheets can, however, often provide a good prototype to illustrate what the Contact Centre business requires. This can rapidly speed up the transference for Contact Centres who switch to a robust cloud-based Workforce Management (WFM) solution. A WFM provider that understands your business and sector can take your spreadsheet data and migrate to a custom solution with little or no impact on your day to day operations.