Hvilke informationer skal jeg sende til jer, når jeg har problemer?
What information should I send to you when I have problems?
Mange af vores henvendelser handler om specifikke udfordringer, hvor vi skal undersøge årsagen. For at vi kan løse sagen hurtigere, anbefaler vi, at du er så specifik som muligt i din henvendelse. Send derfor alt relevant info om udfordringen til os. Det kan f.eks. være medlemsnummer eller billeder/videoer, der illustrerer udfordringen. Hvis du har brug for hjælp til at tage/sende billeder/videoer, så kontakt os endelig – vi hjælper gerne!
Many of our inquiries concern specific challenges where we need to investigate the cause. To help us resolve the issue faster, we recommend that you be as specific as possible in your inquiry. Therefore, please send us all relevant information about the challenge. This could include your membership number or photos/videos that illustrate the issue. If you need help taking/sending photos/videos, please feel free to contact us – we are happy to help!