5.Hvad skal jeg gøre, hvis min e-cykel er beskadiget under transport?
5.What should I do if my e-bike is damaged in transit?
Vi tilbyder fuld support til enhver skade opstået under forsendelse, som er inkluderet i din cykelgaranti. Send venligst et billede af problemet til vores supportteam pårandridebikes@gmail.com and vi tilbyder flere muligheder for at rette problemet hurtigt.   Vi tester og inspicerer din cykel, inden du sender den til dig, og pakker den omhyggeligt for at undgå skader under processen.    Hvis nogen dele af din e-cykel er beskadiget eller mistet under transporten, genudsteder vi delene gratis. Udgiften til reservedelene dækkes af os, og du vil have ro i sindet, indtil cyklen er leveret til dig.
We offer full support for any damage incurred during shipping as is included in your bike warranty. Please send a picture of the issue to our support team at randridebikes@gmail.com and we will offer several options to correct the issue promptly.   We test and inspect your bike before shipping it to you, and pack it carefully to avoid any damage during the process.    If any parts of your e-bike is damaged or lost in transit, we will reissue the parts free of charge. The cost of the replacement parts will be covered by us, and you will have peace of mind until the bike is delivered to you.