The unemployment insurance payment system was automated, staff training was improved and job-matching services were revamped to include a classification system that speeded up the process of referring jobseekers to appropriate jobs (Kameyama, 2001). The main Hello Work offices tend to prioritise placement services for jobseekers, and spend less time on individual counselling, due to the large number of people seeking their assistance (Sano, 2004). The main offices have separate counters for people with disabilities and some other groups such as social assistance recipients.