The fourth phase, the current one, commenced in 2013. The Huduma1 Kenya programme — the public sector innovation of focus in this study — is a critical part of this effort. This programme aims at transforming public service delivery by providing citizens with access to various public services and information from one-stop-shop citizen service centres (CSCs) called Huduma Centres and through integrated technology platforms. The decision by the current government to invest limited public resources in the programme was informed by the belief that improved service delivery would lead to realisation of the vision.