This action line is intended to promote the development of national e-strategies, including the necessary human capacity building, taking into account different national circumstances. It has ensured, in addition, the comprehensive exchange of views, information and experiences among WSIS stakeholders, as well as providing advisory services and technical assistance to developing countries. At the same time the 2014 United Nations E-Government Survey observes a new trajectory in the efforts of governments to put together a national ICT policy and e-government strategy by strengthening institutions and building the capacities of public servants. Collaborative service delivery is now pervasive, where governments, citizens, civil society and the private sector often work together to innovate processes and leverage new technologies.