Finally, benefit offices and caseworkers sometimes have considerable room for discretion (e.g., by awarding support in special circumstances). As a result, a summary of legal provisions is unlikely to fully capture changes “on the ground”. Budgetary pressures are one factor that can drive differences in access to these programmes which are not apparent from an inspection of formal eligibility rules. Not all programmes have an entitlement character, and some recipients may be excluded despite being eligible.