Calls for reform of the police complaints and discipline process have focused on the need for greater independence as a means to increase public confidence and police accountability. This paper addresses key reforms and draws upon empirical research to discuss the experiences of complainants. The trend among complainants indicated a perceived lack of objectivity, independence and a concern regarding the 'police investigating the police.' The government proposal of a new independent system (IPCC) in 2000 offered a new possibility for greater police accountability.