This trend in digitalisation has been accompanied by a reduction of personal customer service in vehicles, terminals, service centres and call centres. This increases the risk of marginalisation for those that those who cannot use mobile devices due to age, disability, language skills, or other reasons. This data should be an integral part of the data package provided by transport operators to MaaS operators and eventually to customers. This data is required by law to be available in machine readable format through open interfaces by 1 January 2018.