The concession aimed to improve the services and operating performance of the existing municipal water utility, especially to poor areas that have little access to potable water and poor sanitary conditions, by reducing the amount of water that is unaccounted for, increasing cash collection and increasing service coverage by 30-40%. Overall, the municipality expected to increase coverage to 90% and 60% for water and sewage services, respectively, by 2013. The complaint raised the following social and environmental concerns: repeated cuts of residential water to the poor, lack of service provision to poorer neighbourhoods, lack of wastewater treatment, noncompliance with the concession contract, resulting in infringements of MIGA’s safeguard policies.