Australia, Denmark, Israel, Norway, Portugal, Scotland and Sweden, for example, have specific legislation to protect patients’ rights, afford patients respect and dignity, while clarifying patient responsibilities. Such legislation generally gives patients a right to provide feedback or to raise concerns or complaints about the care they receive. Scotland provides an interesting example: patients’ rights and principles for the delivery of health care are specifically defined in the Patients’ Rights Act 2011. The legislation charges the NHS with the duty to encourage, monitor, take action and share learning from the feedback it receives.