This implies setting up monitoring mechanisms to collect and update data from reliable sources and on a regular basis. Such data should cover, amongst others, consumption levels, the quality of drinking water and wastewater, as well as tariffs. This important information will enable “informed” citizens to take part more effectively in discussions related to drinking water and sanitation. Such an independent stock-taking and assessment exercise should clearly set out the upsides as well as downsides of change and raise awareness among priority target audiences (e.g. households) on the role, responsibility and contribution of the private actors in the water sector.