The leaseholder accumulated a large debt (about UAH 8 million or EUR 700 000) for power supply and purchased water, tax arrears and other payables. As a result, water supply continuity dropped from 24h hours to intermittent supply. In 2008, user charge revenues covered 73% of the average costs of water services and 85% of the costs of sanitation services. Because of the poor quality of service, consumers refused to pay their water bills in full.