However, even with this consultation, the Disi conveyance project is expected to increase water supply to residents of Amman, with potential consequences on behaviour and water consumption practices. It is therefore important to assess customers’ opinions and expectations about the Disi project in order to anticipate - and curtail - any changes in water consumption patterns that can undermine the potential benefits of the project. In the Amman management contract, there were no public awareness campaigns before the private partner was brought on board, and there was little participation of civil society throughout the contract (Suleiman et al., The private contractor argued that it did not have an obligation to divulge information to the public other than issuing invoices and providing information about changes to the water rationing programme (Suleiman et al.,