Most state laws have opened up the possibility for water utilities to have a consultative body where public participation is expected. Consumers can also rely on legal and administrative recourses in case of complaints, although their efficiency is often questioned as the existing mechanisms leave ample discretion to authorities to solve the cases. The Federal Consumer’s Attorney (PROFECO) can serve as a mediator between consumers and service providers (see chapter 4 on institutionalising regulatory functions for water supply and sanitation); it can also give the service provider a report (dictamen) that specifies the compensations to the consumer.