The need to involve the patient - both in their care and in incident reporting - resonates strongly and is consistent with the responses on measuring harm. The popularity of incentives to encourage team-based care is interesting. It suggests a potential move towards alternative remuneration models (population-based or bundled payments). It also suggests that a breakdown in integrated care can be seen as a safety lapse - therefore adding weight to avoidable hospitalisations as a safety issue (Section 3.2.2).