This situation is further complicated by the very low collection rate of water user charges, which for household ranges between 12 per cent and 80 per cent of the bill sent by the water utility, with a nationwide average of 45 per cent (Chapter 5). The responsibility of monitoring of the drinking water quality is under the Food Safety, Veterinary and Plant Protection Department under the Ministry of Agriculture, which organizes tenders for analysis of the drinking water quality for accredited laboratories. In case of emergency situation results are reported to the municipalities and in case of health risks to the public centre for diseases of the Ministry of Health, Labour and Social Protection (MHLSP) and even to the Cabinet of Ministers when necessary.