These indicators largely target activity, availability, and patient and provider satisfaction. The five categories include: i) access to examination rooms; ii) hospital infrastructure and process; iii) patient and caregiver satisfaction; iv) institutional productivity (bed occupancy, average length of stay); and v) institutional service targets (caesarian-section rate, share of doctors working full time, surgery points per surgeon and per operating room, and the reporting of scores for the performance monitoring system to the Ministry of Health). For physicians the individual perfonnance score depends on the number of procedures perfonned by that staff member and a job title coefficient (that measures w'orkloads other than providing clinical care for different types of doctors).