In its various multilateral forms, ICT-enabled engagement can improve inclusiveness by providing a shared ground where exchange of knowledge and opinions is possible (Box 5.3). Web-based water information systems: The case of Italy and Portugal (cont.) In this regard, the “Pawa” project developed water accounts through recognised standards and activated an inclusive decision-making process as regards the selection of the most appropriate measures to face water scarcity and drought conditions. The information system not only contributes to information exchange among different stakeholders and public authorities responsible for the directive’s implementation (i.e. regions, water utilities, etc.),