The municipality plays a limited role and has limited capacity to ensure citizens’ needs are met, for example, through a transport system that provides remote communities adequate service; routes that are coherent and well timed throughout the city; ensures that vehicles are well maintained, clean and meet existing emission standards; and establishes affordable fares that can benefit frequent riders, etc. Citizens often make little distinction as to who is responsible for providing the service - they view public service delivery as a local matter and seldom distinguish which level of government is responsible for providing the service, or even if the service provider is a public or private entity. Service provision in Antofagasta is spread across many jurisdictions and entities, and citizens cannot be expected to keep track of the complexity. In addition, municipalities are legally established as autonomous corporations whose purpose is to satisfy the needs of the local community and ensure its participation in the economic, social and cultural progress of the municipal territory (Government of Chile, 1988).