review: By the time I had reached this hotel, I had been to four different cities and was grouchy and warn out. The staff, right from the door man to the room service staff were outstanding. This property used to be a Pan Pacific Hotel, one of my personal favorites, so I knew I couldn't go too wrong here. The rooms were a very good size and unusually positioned with a hallway in and the bathroom around the corner. The bathrooms were plush with all the amenities you expect in an upper scale hotel, such as a separate shower, high end products and two robes of different weight (and size). There was an LCD television. Upon arrival, on the 3rd floor, at check-in there was a beverage set-up with fresh fruit water. I tried the restaurant and room service and actually preferred the room service as there was more selection! The staff is probably the best part of this hotel. Eager to go out of their way to make your stay as comfortable as possible. I had shopped and knew I would never fit my purchases in my already overstuffed suicase, so the concierge FedEx'd my purchases to my home! outstanding. The hotel is conveniently located about a block or so away from the shopping mecca of Union Square. I cannot wait to return.
question: How good are the staff here?
staff were outstanding