Understanding a user's intent and sentiment is of utmost importance for current intelligent chatbots to respond appropriately to human requests. However, current systems are not able to perform to their best capacity when presented with incomplete data, meaning sentences with missing or incorrect words. This scenario is likely to happen when one considers human error done in writing. In fact, it is rather naive to assume that users will always type fully grammatically correct sentences.  
 Question: How do the authors define or exemplify 'incorrect words'?
typos in spellings or ungrammatical words