review: I had a small problem with reservations with the joie de vivre hotel line, but we finally decided on hotel carlton due to the great rate we got on line. We got there about noon, 3 hours early for check in, but the staff was happy to accomodate us and got us our room. When we got to our room it was very quaint, but very small. The staff was MORE than happy to show us two other rooms until we found one big enough for our satisfaction and all at the same rate. Every question I had, every need, every issue was all handled professionaly, friendly and with sincerity. They actually appeared to care and went out of their way to make their guests feel welcome. I would STRONGLY recommend this hotel and will definitely be staying there the next time I visit San Francisco.
question: How good are the staff in this location?
but the staff was happy to accomodate us and got us our room