review: I have to admit that the location and view was perfect. But the overall experience was not. We made two reservations with them. One for a friday and saturday check-in but found out that we could make it over on thursday so we called to extend our stay or to get an earlier stay. Not only did they price us double the price we orginally got but also did understand the connection of having already booked a room for the next two nights. So instead I called priceline and booked a room for a much lower price. I have to admit I rather deal with priceline than direct service with Hyatt. Which says alot about Hyatt's overall customer service. But the bummer or reason for this low review is that after we left on Sunday they charged two charges on a debt card that was only used for the bar. This debt card was not used to hold the rooms nor were they given to the front desk. We called to ask about the charges and they say they could not help us. Only the accounting department could help. We asked them how was it possible not to be able to tell us what the charges were for. The lady on the line say its because they we a high end hotel therefore other departments took care of such things. Told us the accounting department will call us. They did not after two days! Only to reverse the charges 3 days later without a call or notice. I think this has to be the worst customer service I ever recieved from a hotel Econolodge even has better service. They charge for everything! No free internet/no free business center/ 45 dollars per day for parking. For 150 dollars a night you would think at least the internet was free.
question: What room has a lovely view?
view was perfect