We conduct our annotation study on Amazon Mechanical Turk, presenting Turkers with Human Intelligence Tasks (henceforth, HITs) consisting of a single conversation between a customer and an agent. In each HIT, we present Turkers with a definition of each dialogue act, as well as a sample annotated dialogue for reference. For each turn in the conversation, we allow Turkers to select as many labels from our taxonomy as required to fully characterize the intent of the turn. Additionally, annotators are asked three questions at the end of each conversation HIT, to which they could respond that they agreed, disagreed, or could not tell: 
 Question: How are customer satisfaction, customer frustration and overall problem resolution data collected?
By annotators on Amazon Mechanical Turk.