(CNN) -- Vacation rental site Airbnb apologized Monday in the wake of recent highly publicized rental horror stories and announced new property protections and safety measures for site users. Brian Chesky, CEO and co-founder of the site, called the days since reports of theft and damage to one host's San Francisco home surfaced "a crash course in crisis management" in a blog post on Airbnb. "We felt paralyzed and over the last four weeks, we have really screwed things up," Chesky wrote. Last month, a San Francisco blogger identifying herself only as "EJ" wrote that her apartment had been ransacked by a person who rented her home via Airbnb.Airbnb connects people who have space to rent with those looking for a place to stayBlogger says that her apartment was ransacked by a renterAirbnb announces property protection guarantee, other security measuresIncidents have some wondering whether it's safe to book and rent out through the agency
The suspect allegedly took EJ's passport, cash, credit card and her grandmother's jewelry hidden inside a closet, _ wrote in her blog post. Still, he said he reached an "agreeable solution" with _ and has since both rented his place out again and stayed in others' homes through the service.