text:
With record numbers of young people in the UK going on to study at university, competition in Higher Education is as fierce as it’s ever been. Add to this Universities’ challenges with funding, students who have a choice to go abroad, keeping up with a connected world, managing legacy systems and supporting a diverse set of students who are more mobile than ever, and you can see why technology adoption is such a crucial piece in Education. In schools the challenges are similar, with the added difficulties of nurturing a student’s talent at a formative age and helping them learn by collaborating and communicating.
Through our broad portfolio of end-to-end Managed Services, GCI combines the best Cloud and collaboration platforms with Security, Support and Network Services to help students thrive with personalised learning and tools that spark creativity, increasing the likelihood of students choosing to pursue a career in STEM. Our solutions enable you to keep classrooms organised - from lesson planning to giving students feedback and tracking grades - all while staying connected to peers, staff and faculty in online communities. In Further and Higher Education, we can help you enhance the digital campus experience, providing a secure network with seamless roaming connectivity for students and adding advanced location-based services for easy navigation. We can even help you manage the pressures of Clearing and through harnessing data, we’ll help you improve outcomes and enable students to further collaborate with lecturers from any location.
"GCI’s expertise in all areas of Unified Communications meant they could design and deploy a solution that not only delivered on today’s needs, but importantly one that can support our future requirements, alongside helping us to bring down costs."

lowercased:
with record numbers of young people in the uk going on to study at university, competition in higher education is as fierce as it’s ever been. add to this universities’ challenges with funding, students who have a choice to go abroad, keeping up with a connected world, managing legacy systems and supporting a diverse set of students who are more mobile than ever, and you can see why technology adoption is such a crucial piece in education. in schools the challenges are similar, with the added difficulties of nurturing a student’s talent at a formative age and helping them learn by collaborating and communicating.
through our broad portfolio of end-to-end managed services, gci combines the best cloud and collaboration platforms with security, support and network services to help students thrive with personalised learning and tools that spark creativity, increasing the likelihood of students choosing to pursue a career in stem. our solutions enable you to keep classrooms organised - from lesson planning to giving students feedback and tracking grades - all while staying connected to peers, staff and faculty in online communities. in further and higher education, we can help you enhance the digital campus experience, providing a secure network with seamless roaming connectivity for students and adding advanced location-based services for easy navigation. we can even help you manage the pressures of clearing and through harnessing data, we’ll help you improve outcomes and enable students to further collaborate with lecturers from any location.
"gci’s expertise in all areas of unified communications meant they could design and deploy a solution that not only delivered on today’s needs, but importantly one that can support our future requirements, alongside helping us to bring down costs."


text: Spring is here and our latest 2015 model bicycles have arrived! We stock a wide variety cycles from 12'' up to 29'' don't delay! Come and visit us at the palms!

lowercased: spring is here and our latest 2015 model bicycles have arrived! we stock a wide variety cycles from 12'' up to 29'' don't delay! come and visit us at the palms!


text:
This week in the Soundcontainer: Hannah Kaldewaij!
Boy oh boy, what a session it was. I wonder, if you put Corrine Bailey, Beyonce and a then some Joni Mitchell in the voice blender, would it be like Hannahs voice?
Come close and listen, before she let’s you go.
Subscribe and hear more tracks from her this week!

lowercased:
this week in the soundcontainer: hannah kaldewaij!
boy oh boy, what a session it was. i wonder, if you put corrine bailey, beyonce and a then some joni mitchell in the voice blender, would it be like hannahs voice?
come close and listen, before she let’s you go.
subscribe and hear more tracks from her this week!


text: Look no further than Wauchope Colonial Florist for birthday ideas and birthday gifts! Liven up any birthday party with a festive bouquet of birthday flowers or surprise them with a cheerful Happy Birthday bouquet! Or give them a long lasting plant or romantic roses. Everyone loves flowers for birthdays! We offer birthday flower delivery to Wauchope, NSW or nationwide.

lowercased: look no further than wauchope colonial florist for birthday ideas and birthday gifts! liven up any birthday party with a festive bouquet of birthday flowers or surprise them with a cheerful happy birthday bouquet! or give them a long lasting plant or romantic roses. everyone loves flowers for birthdays! we offer birthday flower delivery to wauchope, nsw or nationwide.


text:
The Masons is a backstreet community pub that serves real ale, lagers from England and Germany, European wines and a variety of ciders. They support as many independent brewers as they can, with frequently changing guest ales.
Do you like The Masons Arms?

lowercased:
the masons is a backstreet community pub that serves real ale, lagers from england and germany, european wines and a variety of ciders. they support as many independent brewers as they can, with frequently changing guest ales.
do you like the masons arms?


text:
Lagoon was founded in 1984 as a subsidiary of Jeanneau Technologies Avancées (JTA), Jeanneau's "racing department". The key strengths of the Lagoon brand are its guiding principles: good design, high-quality construction and better-than-average performance.
Amel, designed for lovers of the sea to enjoy the real pleasure of cruising, the AMEL yachts will take you to the most beautiful destinations in ultimate comfort and safety.

lowercased:
lagoon was founded in 1984 as a subsidiary of jeanneau technologies avancées (jta), jeanneau's "racing department". the key strengths of the lagoon brand are its guiding principles: good design, high-quality construction and better-than-average performance.
amel, designed for lovers of the sea to enjoy the real pleasure of cruising, the amel yachts will take you to the most beautiful destinations in ultimate comfort and safety.


text:
“Kafka and Italy: A New Perspective on the Italian Literary Landscape,” Franz Kafka for the Twenty-first Century. Eds. Ruth Gross and Stanley Corngold. Rochester: NY: Camden House, 2011. 237-249.
This entry was posted in Publications and tagged Italian literature, Kafka by SEZ. Bookmark the permalink.

lowercased:
“kafka and italy: a new perspective on the italian literary landscape,” franz kafka for the twenty-first century. eds. ruth gross and stanley corngold. rochester: ny: camden house, 2011. 237-249.
this entry was posted in publications and tagged italian literature, kafka by sez. bookmark the permalink.


text:
James Madison University campus information available via public APIs so that students, faculty, really anyone can easily develop university related apps without having to worry about maintaing the data.
This was one of the greatest adventures of my life. Along the way I built a quick website to document my travels. Only regret was that I didn't take enough pictures along the way! Hope I can do it again some day.

lowercased:
james madison university campus information available via public apis so that students, faculty, really anyone can easily develop university related apps without having to worry about maintaing the data.
this was one of the greatest adventures of my life. along the way i built a quick website to document my travels. only regret was that i didn't take enough pictures along the way! hope i can do it again some day.


text:
New announcement and updates here!
5 Million users! Thanks to you!

lowercased:
new announcement and updates here!
5 million users! thanks to you!


text:
It’s Friday! How are you today? Had a good first week of December? We’ve got our tree up and house decorated – just need to get some lights for outside over the weekend and then we’re sorted. I finally remembered to book my Christmas food shop and order my turkey, not quite finished with all the present shopping yet though. I started the week feeling rather stressed about all things Christmas but after ticking off some of those bigger jobs hopefully I’ll be ready in time!
I’ve been in love with Pinterest ever since it hit the UK, there’s something about pinning ideas and inspiration to boards that makes me feel calm and organised – even when I really haven’t done anything! I only wish it had been around when I was planning my wedding! This week I had another coaching session with a local business owner helping her to utilise Pinterest to drive traffic to her website. Pinterest can do so much for a retail business!
Last week I booked myself an opticians appointment after months of moaning about getting tired eyes and headaches. Surprise, surprise – I need glasses! Not surprising really when I spend most of my waking life looking at one screen or another. So this morning I’ll be picking up my new glasses that I have to wear when I’m working or looking at my phone. Keep an eye out on IG Stories to see me with them.
I was so excited that this much loved pilot got a commissioned for a full season, and now season 2 has just hit Prime. Watch it, you can thank me later.
Tonight is my groups unofficial works night out! With all of us being self employed we don’t get a works do at Christmas so we are getting together for drinks and having our own. I’m so excited!

lowercased:
it’s friday! how are you today? had a good first week of december? we’ve got our tree up and house decorated – just need to get some lights for outside over the weekend and then we’re sorted. i finally remembered to book my christmas food shop and order my turkey, not quite finished with all the present shopping yet though. i started the week feeling rather stressed about all things christmas but after ticking off some of those bigger jobs hopefully i’ll be ready in time!
i’ve been in love with pinterest ever since it hit the uk, there’s something about pinning ideas and inspiration to boards that makes me feel calm and organised – even when i really haven’t done anything! i only wish it had been around when i was planning my wedding! this week i had another coaching session with a local business owner helping her to utilise pinterest to drive traffic to her website. pinterest can do so much for a retail business!
last week i booked myself an opticians appointment after months of moaning about getting tired eyes and headaches. surprise, surprise – i need glasses! not surprising really when i spend most of my waking life looking at one screen or another. so this morning i’ll be picking up my new glasses that i have to wear when i’m working or looking at my phone. keep an eye out on ig stories to see me with them.
i was so excited that this much loved pilot got a commissioned for a full season, and now season 2 has just hit prime. watch it, you can thank me later.
tonight is my groups unofficial works night out! with all of us being self employed we don’t get a works do at christmas so we are getting together for drinks and having our own. i’m so excited!


text: Captain Ernesto Esguerra Cubides Air Base is a Colombian military base assigned to the Colombian Air Force (Fuerza Aérea Colombiana or FAC) Combat Air Command No. 6. The base is located at Tres Esquinas in the Caquetá department of Colombia. It is named in honor of Captain Ernesto Esguerra Cubides.

lowercased: captain ernesto esguerra cubides air base is a colombian military base assigned to the colombian air force (fuerza aérea colombiana or fac) combat air command no. 6. the base is located at tres esquinas in the caquetá department of colombia. it is named in honor of captain ernesto esguerra cubides.


text:
A must have for the modern romantics. Dress it up or dress it down. It is this season's must have staple piece.
Model is wearing a size 2. Please refer to our size chart.

lowercased:
a must have for the modern romantics. dress it up or dress it down. it is this season's must have staple piece.
model is wearing a size 2. please refer to our size chart.


text: This exciting backpacking expedition descends into the canyon from the South Rim and winds down the famous Bright Angel Trail to the ages-old campground at Indian Garden. The second day of our backpacking trip is the perfect time to feed your inner curiosity about the diverse ecosystem within the canyon walls. Options for the day include a shorter hike out the Plateau Point Trail to sweeping views of the river rushing along 1300 ft below or for more of a challenge some may prefer to push on down the Bright Angel trail to the Colorado River itself. The return trek up the Bright Angel Trail takes a good deal longer than the descent. Gaining over three thousand feet of elevation, it affords an entirely different perspective from the views you experienced on the way into the canyon. Your guide will give you plenty of opportunity to rest along the way. Your group will reach the South Rim by early afternoon and where your lunch in Grand Canyon village will be well-deserved after the morning’s hard work. There will be some time to rest at the Rim and shop for souvenirs before boarding the van for the return.

lowercased: this exciting backpacking expedition descends into the canyon from the south rim and winds down the famous bright angel trail to the ages-old campground at indian garden. the second day of our backpacking trip is the perfect time to feed your inner curiosity about the diverse ecosystem within the canyon walls. options for the day include a shorter hike out the plateau point trail to sweeping views of the river rushing along 1300 ft below or for more of a challenge some may prefer to push on down the bright angel trail to the colorado river itself. the return trek up the bright angel trail takes a good deal longer than the descent. gaining over three thousand feet of elevation, it affords an entirely different perspective from the views you experienced on the way into the canyon. your guide will give you plenty of opportunity to rest along the way. your group will reach the south rim by early afternoon and where your lunch in grand canyon village will be well-deserved after the morning’s hard work. there will be some time to rest at the rim and shop for souvenirs before boarding the van for the return.


text:
Picture this: frantic waiters race a variety drink orders across the room while a group of assorted QUT alumni introduce themselves, and one of my study tour colleagues Angus (“Aussie Angus”) bellows a G’day greeting to them at the top of his voice. If you’ve ever wondered what happens when you mix a bunch of excited Australian students with a group of eager mentors whose brains they can pick, the answer is best summarised with one word – noise.
James, William, Anna and Fiona enjoying dinner with the team.
It was yet another scorching hot evening in Kowloon as we made our way to a local Italian restaurant at the glamorous Festival Walk shopping precinct. Our event organiser James Ho warmly introduced us to the rest of our dinner guests – seated at my table were the lovely Elsie Wong and Jon Lam, while table 2 dined with James, William Lau, Fiona Tsang and Anna Lee.
Our table was definitely the better behaved of the two.
Over the course of the next couple of hours the Hong Kong locals enthralled us with their experience and insights about living and working in Hong Kong. A point of particular note was how common it was to work up to 18 hours a day! William – who runs his own business – actually seemed to fondly look back on a time where he “only” had to be at work from 10am in the morning, to 2am the next morning. I still haven’t been able to decide if that’s impressive or horrifying. Horrifyingly impressive perhaps?
It takes a lot to make these two seem reserved.
In their own words, the locals make up for this by adhering to the old adage “work hard, play harder”, and they were more than happy to provide us with a variety of tips for enjoying a social life in Hong Kong. Life here really does seem to run at 100 miles an hour, and the people throw themselves into every endeavour with the kind of effort and enthusiasm that puts even the most energetic of us to shame.
After enviously drooling (sometimes literally) at all that Hong Kong has to offer over the past weeks, it was nice to learn that all of the alumni looked back fondly on their time in Brisbane, with some even expressing a desire to return at some point in the future. But for now, it’s life in the fast lane, pedal to the metal, high octane living for our Hong Kong friends.
The only thing that moves faster than this city is its people.
A large part of me is terrified by it, but an even larger part is fervently eager to join them.
If you’re a former QUT student, be sure to look out for your local alumni chapter! The QUT Alumni – Hong Kong Chapter can be found on Facebook.

lowercased:
picture this: frantic waiters race a variety drink orders across the room while a group of assorted qut alumni introduce themselves, and one of my study tour colleagues angus (“aussie angus”) bellows a g’day greeting to them at the top of his voice. if you’ve ever wondered what happens when you mix a bunch of excited australian students with a group of eager mentors whose brains they can pick, the answer is best summarised with one word – noise.
james, william, anna and fiona enjoying dinner with the team.
it was yet another scorching hot evening in kowloon as we made our way to a local italian restaurant at the glamorous festival walk shopping precinct. our event organiser james ho warmly introduced us to the rest of our dinner guests – seated at my table were the lovely elsie wong and jon lam, while table 2 dined with james, william lau, fiona tsang and anna lee.
our table was definitely the better behaved of the two.
over the course of the next couple of hours the hong kong locals enthralled us with their experience and insights about living and working in hong kong. a point of particular note was how common it was to work up to 18 hours a day! william – who runs his own business – actually seemed to fondly look back on a time where he “only” had to be at work from 10am in the morning, to 2am the next morning. i still haven’t been able to decide if that’s impressive or horrifying. horrifyingly impressive perhaps?
it takes a lot to make these two seem reserved.
in their own words, the locals make up for this by adhering to the old adage “work hard, play harder”, and they were more than happy to provide us with a variety of tips for enjoying a social life in hong kong. life here really does seem to run at 100 miles an hour, and the people throw themselves into every endeavour with the kind of effort and enthusiasm that puts even the most energetic of us to shame.
after enviously drooling (sometimes literally) at all that hong kong has to offer over the past weeks, it was nice to learn that all of the alumni looked back fondly on their time in brisbane, with some even expressing a desire to return at some point in the future. but for now, it’s life in the fast lane, pedal to the metal, high octane living for our hong kong friends.
the only thing that moves faster than this city is its people.
a large part of me is terrified by it, but an even larger part is fervently eager to join them.
if you’re a former qut student, be sure to look out for your local alumni chapter! the qut alumni – hong kong chapter can be found on facebook.


text:
"Cni-Novell Edirectory Design And Implemenation", also known as 050-864-(575B) exam, is a Novell Certification. With the complete collection of questions and answers, Prep4cert has assembled to take you through 128 Q&As to your 050-864-(575B) Exam preparation. In the 050-864-(575B) exam resources, you will cover every field and category in Novell Novell Certification helping to ready you for your successful Novell Certification.
Prep4cert offers free demo for 050-864-(575B) exam (Cni-Novell Edirectory Design And Implemenation). You can check out the interface, question quality and usability of our practice exams before you decide to buy it.
Prep4cert Practice Exams for Novell Novell Certification 050-864-(575B) are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development.
If you do not pass the Novell Novell Certification 050-864-(575B) exam (Cni-Novell Edirectory Design And Implemenation) on your first attempt using our Prep4cert testing engine, we will give you a FULL REFUND of your purchasing fee.
Our Cni-Novell Edirectory Design And Implemenation Preparation Material provides you everything you will need to take a Novell Novell Certification 050-864-(575B) examination. Details are researched and produced by Novell Certification Experts who are constantly using industry experience to produce precise, and logical.
Same type as the certification exams, 050-864-(575B) exam preparation is in multiple-choice questions (MCQs).

lowercased:
"cni-novell edirectory design and implemenation", also known as 050-864-(575b) exam, is a novell certification. with the complete collection of questions and answers, prep4cert has assembled to take you through 128 q&as to your 050-864-(575b) exam preparation. in the 050-864-(575b) exam resources, you will cover every field and category in novell novell certification helping to ready you for your successful novell certification.
prep4cert offers free demo for 050-864-(575b) exam (cni-novell edirectory design and implemenation). you can check out the interface, question quality and usability of our practice exams before you decide to buy it.
prep4cert practice exams for novell novell certification 050-864-(575b) are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development.
if you do not pass the novell novell certification 050-864-(575b) exam (cni-novell edirectory design and implemenation) on your first attempt using our prep4cert testing engine, we will give you a full refund of your purchasing fee.
our cni-novell edirectory design and implemenation preparation material provides you everything you will need to take a novell novell certification 050-864-(575b) examination. details are researched and produced by novell certification experts who are constantly using industry experience to produce precise, and logical.
same type as the certification exams, 050-864-(575b) exam preparation is in multiple-choice questions (mcqs).


text:
It's common for companies to record customer service calls. But what insights are they gaining from all that data? One solution: Matching customers with service reps for more harmonious calls.
You hear the recording whenever you phone customer support: "Calls may be recorded for training and quality purposes." Of course, companies use call center recordings for training and compliance purposes, but they could do a lot more with this data.
Or so says Jason Wesbecher, chief marketing officer of Mattersight, a Chicago-based developer of personality-based applications for call centers. The company’s novel Behavioral Analytics software captures and examines a variety of contextual data, including voice calls from customers, to route callers to the best available representative -- at least from a personality-match standpoint.
"When you think of big data, there's a ton of data in that spoken conversation. No one is taking that data and trying to operationalize it in a new way," Wesbecher told InformationWeek in a phone interview. "Call-recording vendors are out there, but they're not focused on this kind of behavioral science angle."
Mattersight's cloud-based analytics, based on millions of proprietary algorithms as well as a set of behavioral models, can determine if a caller is outgoing, sarcastic, serious, or shy, the company claims. Its software is used by major retailers and insurers, including CVS Pharmacy and Esurance, a division of Allstate.
"There are a quarter-billion phone calls every day between American brands and their consumers, so there’s a lot of conversation happening," said Wesbecher. "For our customers, we're applying psychology and behavioral science to the phone call, and we're able to tell them, across a vast set of data, the health of those customer conversations based on psychological and behavioral attributes."
Here's how it works: Based on the words they use and how they use them, customers are classified within one of about a half-dozen personality constructs. This tells the company how the caller likes to communicate.
"What are their distress triggers? And what's the best way to de-escalate a situation they might be having, which in the call center business is really important right now," Wesbecher said.
Mattersight works with the call center in two ways. First, over a one- to two-week period, it captures key data patterns, including how individual call center reps handle certain personality styles.
Across a variety of phone calls, Mattersight identifies emerging patterns that indicate a service rep's ability to handle different personalities.
The company has a second product offering, where it comes in and looks at its client's historical call center data.
"We'll cross-reference it with our database of personalities and phone numbers," Wesbecher said. The goal is to pair two personalities -- caller and rep -- a match designed to generate shorter, more effective support calls.
"In this case, we don't actually present any information to the call center employee," said Wesbecher. "We just create more magical connections by pairing, right when the caller calls in, that [customer] with the service rep."
Mattersight plans to extend its Behavioral Analytics software beyond the call center and into the world of social media.
"There are 150 million daily active users of Facebook in the United States and Canada, creating mountains of user-generated content every day," said Wesbecher. "How can we take this behavioral profiling equation, and use it as an attribute for brands to better communicate, from an advertising standpoint, with the consumer on Facebook?"
One retailer, for instance, might adopt two distinct marketing strategies to reach different personality types.
"We might get an ad from the same brand, but your ad will be totally different from my ad, given our personality files," Wesbecher said. "Mine might be full of bullet points and facts, and yours might be a family sitting around a Christmas tree, toasting. You could start segmenting the user population based on the text they're generating."
"I have also experienced that IVR was a good tool which can take a lot of load from the agents but I have felt that because of so many service offerings, the IVR has become so much complex that I feel it takes lesser time to get connected to a call center agent nevertheless we have to wait quite long to hear agent's voice."
Nomii, IVR is a good option and applicable only for limited queries like knowing last 5 transactions, balance in account, blocking the card, regenerating the PIN, complaint registration etc. But may not be feasible for extensive queries like rectification of wrong entry, reversal of fine/charges etc.
"I think not only the calls which are made to the call center should be recorded but also the personal visits to the clients so that it can be tracked that what commitment is made by which customer representative. Secondly the effected customer should be compensated."
Nomii, second option is attractive. Around 90% of all these businesses are happens at client side through various selling agents. So recording may not be feasible, instead of that clear cut writing is fair enough. I mean whatever may be the comments or comments from selling peoples; that should be captured in written form for later reference.
I have also experienced that IVR was a good tool which can take a lot of load from the agents but I have felt that because of so many service offerings, the IVR has become so much complex that I feel it takes lesser time to get connected to a call center agent nevertheless we have to wait quite long to hear agent's voice.
I think not only the calls which are made to the call center should be recorded but also the personal visits to the clients so that it can be tracked that what commitment is made by which customer representative. Secondly the effected customer should be compensated.
"I agree that there can be many other ways of using the recorded calls. Like it can help to check which kind of customer request takes the longest time or which information is requested frequently so that its response time can be reduced. If I am call center agent and I get a call, the frequently requested information should get automatically displayed on my dashboard by detecting the number of the caller."
"Yes the companies have a serious problem of making wrong commitments and I have also been its victim while getting my first credit card. I think this is the result of weak internal processes that they cannot restrict such misconducts. Secondly if the companies are bound to pay huge fines in case of such incidents, than they will seriously address this issue."
Nomii, most of the peoples are victims of such wrong commitments from business team. To moot business and to attract customers, orally they used to offer various benefits and commitments. But nothing either in written or records; Later they used to deny also.
Yes the companies have a serious problem of making wrong commitments and I have also been its victim while getting my first credit card. I think this is the result of weak internal processes that they cannot restrict such misconducts. Secondly if the companies are bound to pay huge fines in case of such incidents, than they will seriously address this issue.
"I believe that in normal cases the call center may not have the policy to replay the recording to the customers. I know a friend working in a call center and their recorded calls are randomly picked for quality review. And they are only allowed to replay the voice if the issue is escalated to a higher level."
I think the data remains unstructured until it is not in the radar of the companies. Once such data gets into radar and some time is spent over them than they start becoming structured. This stage would only come once the data and its related benefits are identified.
There is so much potential when we look at not only leveraging structured data, but also garnering nuggets from unstructured sources including the voice recordings. A recent IDG SAS survey showed that most organizations have a desire to increase their utilization in these areas. However, maturity levels do present challenges. I look forward to seeing how organizations move forward in this space.

lowercased:
it's common for companies to record customer service calls. but what insights are they gaining from all that data? one solution: matching customers with service reps for more harmonious calls.
you hear the recording whenever you phone customer support: "calls may be recorded for training and quality purposes." of course, companies use call center recordings for training and compliance purposes, but they could do a lot more with this data.
or so says jason wesbecher, chief marketing officer of mattersight, a chicago-based developer of personality-based applications for call centers. the company’s novel behavioral analytics software captures and examines a variety of contextual data, including voice calls from customers, to route callers to the best available representative -- at least from a personality-match standpoint.
"when you think of big data, there's a ton of data in that spoken conversation. no one is taking that data and trying to operationalize it in a new way," wesbecher told informationweek in a phone interview. "call-recording vendors are out there, but they're not focused on this kind of behavioral science angle."
mattersight's cloud-based analytics, based on millions of proprietary algorithms as well as a set of behavioral models, can determine if a caller is outgoing, sarcastic, serious, or shy, the company claims. its software is used by major retailers and insurers, including cvs pharmacy and esurance, a division of allstate.
"there are a quarter-billion phone calls every day between american brands and their consumers, so there’s a lot of conversation happening," said wesbecher. "for our customers, we're applying psychology and behavioral science to the phone call, and we're able to tell them, across a vast set of data, the health of those customer conversations based on psychological and behavioral attributes."
here's how it works: based on the words they use and how they use them, customers are classified within one of about a half-dozen personality constructs. this tells the company how the caller likes to communicate.
"what are their distress triggers? and what's the best way to de-escalate a situation they might be having, which in the call center business is really important right now," wesbecher said.
mattersight works with the call center in two ways. first, over a one- to two-week period, it captures key data patterns, including how individual call center reps handle certain personality styles.
across a variety of phone calls, mattersight identifies emerging patterns that indicate a service rep's ability to handle different personalities.
the company has a second product offering, where it comes in and looks at its client's historical call center data.
"we'll cross-reference it with our database of personalities and phone numbers," wesbecher said. the goal is to pair two personalities -- caller and rep -- a match designed to generate shorter, more effective support calls.
"in this case, we don't actually present any information to the call center employee," said wesbecher. "we just create more magical connections by pairing, right when the caller calls in, that [customer] with the service rep."
mattersight plans to extend its behavioral analytics software beyond the call center and into the world of social media.
"there are 150 million daily active users of facebook in the united states and canada, creating mountains of user-generated content every day," said wesbecher. "how can we take this behavioral profiling equation, and use it as an attribute for brands to better communicate, from an advertising standpoint, with the consumer on facebook?"
one retailer, for instance, might adopt two distinct marketing strategies to reach different personality types.
"we might get an ad from the same brand, but your ad will be totally different from my ad, given our personality files," wesbecher said. "mine might be full of bullet points and facts, and yours might be a family sitting around a christmas tree, toasting. you could start segmenting the user population based on the text they're generating."
"i have also experienced that ivr was a good tool which can take a lot of load from the agents but i have felt that because of so many service offerings, the ivr has become so much complex that i feel it takes lesser time to get connected to a call center agent nevertheless we have to wait quite long to hear agent's voice."
nomii, ivr is a good option and applicable only for limited queries like knowing last 5 transactions, balance in account, blocking the card, regenerating the pin, complaint registration etc. but may not be feasible for extensive queries like rectification of wrong entry, reversal of fine/charges etc.
"i think not only the calls which are made to the call center should be recorded but also the personal visits to the clients so that it can be tracked that what commitment is made by which customer representative. secondly the effected customer should be compensated."
nomii, second option is attractive. around 90% of all these businesses are happens at client side through various selling agents. so recording may not be feasible, instead of that clear cut writing is fair enough. i mean whatever may be the comments or comments from selling peoples; that should be captured in written form for later reference.
i have also experienced that ivr was a good tool which can take a lot of load from the agents but i have felt that because of so many service offerings, the ivr has become so much complex that i feel it takes lesser time to get connected to a call center agent nevertheless we have to wait quite long to hear agent's voice.
i think not only the calls which are made to the call center should be recorded but also the personal visits to the clients so that it can be tracked that what commitment is made by which customer representative. secondly the effected customer should be compensated.
"i agree that there can be many other ways of using the recorded calls. like it can help to check which kind of customer request takes the longest time or which information is requested frequently so that its response time can be reduced. if i am call center agent and i get a call, the frequently requested information should get automatically displayed on my dashboard by detecting the number of the caller."
"yes the companies have a serious problem of making wrong commitments and i have also been its victim while getting my first credit card. i think this is the result of weak internal processes that they cannot restrict such misconducts. secondly if the companies are bound to pay huge fines in case of such incidents, than they will seriously address this issue."
nomii, most of the peoples are victims of such wrong commitments from business team. to moot business and to attract customers, orally they used to offer various benefits and commitments. but nothing either in written or records; later they used to deny also.
yes the companies have a serious problem of making wrong commitments and i have also been its victim while getting my first credit card. i think this is the result of weak internal processes that they cannot restrict such misconducts. secondly if the companies are bound to pay huge fines in case of such incidents, than they will seriously address this issue.
"i believe that in normal cases the call center may not have the policy to replay the recording to the customers. i know a friend working in a call center and their recorded calls are randomly picked for quality review. and they are only allowed to replay the voice if the issue is escalated to a higher level."
i think the data remains unstructured until it is not in the radar of the companies. once such data gets into radar and some time is spent over them than they start becoming structured. this stage would only come once the data and its related benefits are identified.
there is so much potential when we look at not only leveraging structured data, but also garnering nuggets from unstructured sources including the voice recordings. a recent idg sas survey showed that most organizations have a desire to increase their utilization in these areas. however, maturity levels do present challenges. i look forward to seeing how organizations move forward in this space.


text:
credit card information. Such information is only collected from you if you voluntarily submit it to us.
3. Purposes for which we hold your Information .
such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.

lowercased:
credit card information. such information is only collected from you if you voluntarily submit it to us.
3. purposes for which we hold your information .
such that we cannot guarantee or warrant the security of any information you transmit to us via the internet. no data transmission over the internet can be guaranteed to be 100% secure. however, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your personal data.


text:
You are here: Home / Mog Blog / London’s First Catfest!
Yesterday I attended London’s first ever Catfest and was looking forward to it. I had a lovely day and it was wonderful to be in a place filled with like minded people. There has been quite a lot of negative comments on social media some justified and in my opinion some not. So here’s my take on the whole event. When I arrived, there was a very long queue to get in and people were hot, well you can’t really blame the weather on the event organisers. The queue was very slow and they needed a fast track queue for people with advance tickets or just more staff to get people inside. I think this was just teething problems as the event has never happened before and maybe the event organisers were inexperienced? Anyway enter we did and oh my it was packed and it was hot! This is often the case when you go to a show and eventually people move around but it was quite hard to see all the stalls. There were speakers that I was looking forward to listening to but they were on the stage and there was nowhere to sit and listen to them properly, they really needed to be in another room with seats. I would have been annoyed if I was one of the speakers. It was also quite annoying when you were trying to chat to the stall holders and couldn’t hear very well due to the speakers. I found the stall holders very friendly and happy to chat and most of their products were interesting but unfortunately there wasn’t enough stalls to spend all day looking at or spending your money on. I would have loved to have seen more stalls with cat stuff to buy. Unfortunately there were some real cats there that were not happy and looked stressed and hot, I found this totally unnecessary and upsetting.
Eventually when allowed in we got to meet the people from The Big Cat Sanctuary who were very interesting to chat to and one of my favourite cat authors Anita Kelsey with her book “Claws”. Another lovely surprise was James Bowen and Bob the Street Cat were signing books there. Now Bob was just sat there and taking it all in his stride, he is one cool cat! Nothing seems to stress Bob, I suppose he’s used to it all…….
There were also kittens and cats there up for adoption, I was worried that they would be stressed but I didn’t see any such thing. My high light of the day was getting to meet lots of crazy cat people and saying hello to a few of my favourite cat authors especially Gwen Cooper, New York Times bestselling author of “Homer’s Odyssey”.
I also have to mention the yummy vegan food for sale, it was good value and healthy.
So all in all it was a good day but improvements needed for another year and no real cats allowed? Just Bob?

lowercased:
you are here: home / mog blog / london’s first catfest!
yesterday i attended london’s first ever catfest and was looking forward to it. i had a lovely day and it was wonderful to be in a place filled with like minded people. there has been quite a lot of negative comments on social media some justified and in my opinion some not. so here’s my take on the whole event. when i arrived, there was a very long queue to get in and people were hot, well you can’t really blame the weather on the event organisers. the queue was very slow and they needed a fast track queue for people with advance tickets or just more staff to get people inside. i think this was just teething problems as the event has never happened before and maybe the event organisers were inexperienced? anyway enter we did and oh my it was packed and it was hot! this is often the case when you go to a show and eventually people move around but it was quite hard to see all the stalls. there were speakers that i was looking forward to listening to but they were on the stage and there was nowhere to sit and listen to them properly, they really needed to be in another room with seats. i would have been annoyed if i was one of the speakers. it was also quite annoying when you were trying to chat to the stall holders and couldn’t hear very well due to the speakers. i found the stall holders very friendly and happy to chat and most of their products were interesting but unfortunately there wasn’t enough stalls to spend all day looking at or spending your money on. i would have loved to have seen more stalls with cat stuff to buy. unfortunately there were some real cats there that were not happy and looked stressed and hot, i found this totally unnecessary and upsetting.
eventually when allowed in we got to meet the people from the big cat sanctuary who were very interesting to chat to and one of my favourite cat authors anita kelsey with her book “claws”. another lovely surprise was james bowen and bob the street cat were signing books there. now bob was just sat there and taking it all in his stride, he is one cool cat! nothing seems to stress bob, i suppose he’s used to it all…….
there were also kittens and cats there up for adoption, i was worried that they would be stressed but i didn’t see any such thing. my high light of the day was getting to meet lots of crazy cat people and saying hello to a few of my favourite cat authors especially gwen cooper, new york times bestselling author of “homer’s odyssey”.
i also have to mention the yummy vegan food for sale, it was good value and healthy.
so all in all it was a good day but improvements needed for another year and no real cats allowed? just bob?


text:
Monitors in public areas serve passers-by and visitors as an information and guidance system. Often such monitors are located in places which are also designated as escape routes for which special fire protection rules apply. These stringent fire protection requirements make it difficult to install monitors, for example, in hospitals, universities or airports and in public areas of buildings such as stairways and corridors, which are also to be used as escape routes in the event of a fire.
For applications in in fire-sensitive areas, monitors usually must be installed in fire-safe enclosures. These housings increase the cost of the devices in procurement and assembly, are difficult to access for maintenance and don't have a modern look. Distec has therefore developed new monitors that meet the requirements of fire protection, even without a separate housing.
The monitors have been tested according to DIN EN 13501-1 with SBI method EN 13823:2015-02 and are clearly below the limit values of class B-s1,d0 in all categories. The fire test showed that Distec's fire-load-optimized monitors are difficult to ignite (B), do not emit smoke gas (s1) and do not produce flaming droplets (d0). This is the best classification next to non-flammable.
The monitors feature a fireproof protective glass and a stable housing made of sheet steel. They are available as a monitor for external control or with an integrated PC and each monitor is accompanied by a certificate confirming its fire class.

lowercased:
monitors in public areas serve passers-by and visitors as an information and guidance system. often such monitors are located in places which are also designated as escape routes for which special fire protection rules apply. these stringent fire protection requirements make it difficult to install monitors, for example, in hospitals, universities or airports and in public areas of buildings such as stairways and corridors, which are also to be used as escape routes in the event of a fire.
for applications in in fire-sensitive areas, monitors usually must be installed in fire-safe enclosures. these housings increase the cost of the devices in procurement and assembly, are difficult to access for maintenance and don't have a modern look. distec has therefore developed new monitors that meet the requirements of fire protection, even without a separate housing.
the monitors have been tested according to din en 13501-1 with sbi method en 13823:2015-02 and are clearly below the limit values of class b-s1,d0 in all categories. the fire test showed that distec's fire-load-optimized monitors are difficult to ignite (b), do not emit smoke gas (s1) and do not produce flaming droplets (d0). this is the best classification next to non-flammable.
the monitors feature a fireproof protective glass and a stable housing made of sheet steel. they are available as a monitor for external control or with an integrated pc and each monitor is accompanied by a certificate confirming its fire class.


text:
I wrote a customized c++ layer and compiled, installed it successfully.
Are you adding an operator. Can you share your code and reproduction steps?
The problem has been solved, thank you very much!

lowercased:
i wrote a customized c++ layer and compiled, installed it successfully.
are you adding an operator. can you share your code and reproduction steps?
the problem has been solved, thank you very much!


text:
I Think I Have A Lemon. What Should I Do?
Get a repair order for every repair visit, even if the shop doesn`t diagnose the problem or attempt a repair. A repair order should show the problem you report, and the dates your car is in the shop.
Keep purchase contracts, warranties, and repair orders to prove you have a lemon. Don`t keep repair orders in your car where they may get lost.
We suggest you use the Wisconsin Department of Transportation (WisDot) Motor Vehicle Lemon Law Notice form to ask the manufacturer for a refund or replacement vehicle. Send the form to the manufacturer at the address in your owners manual. Your refund should include the full purchase price, sales tax, any finance charge, and collateral costs (for example, repairs, towing, alternative transportation), minus the mileage deduction allowed by law. If you get a replacement vehicle, the manufacturer should refund your collateral costs and charge nothing for mileage.
If you return to the manufacturer a vehicle that has missing equipment or unrepaired damage beyond normal wear and tear, a manufacturer may want to negotiate a damage deduction. You should not be responsible for paying for normal wear and tear, such as minor dents, scratches, pitted glass, soiled carpets, minor stains or tears. Feel free to have the damage appraised at a location you choose, or to have it repaired rather than paying a deduction.
If you don`t get a refund or replacement by writing the manufacturer, consider using your manufacturer`s arbitration program. If your manufacturer has a program certified by WisDOT, you must use it before you can sue under the Lemon Law. If your manufacturer`s program is not certified, you do not have to use it. However, if you do use it, you might get a decision you like. You can reject any decision you don`t like. See the list of arbitration programs listed in the next question.
Talk to an attorney if the manufacturer doesn`t help you. A court may need to decide if your vehicle is a lemon and what settlement you deserve. If you sue the manufacturer and win, you could get double the vehicle purchase price, plus other costs and attorney fees. To find an attorney who handles Lemon Law cases, contact the State Bar of Wisconsin Attorney Referral Service tollfree at (800) 3629082, or at (608) 2574666.

lowercased:
i think i have a lemon. what should i do?
get a repair order for every repair visit, even if the shop doesn`t diagnose the problem or attempt a repair. a repair order should show the problem you report, and the dates your car is in the shop.
keep purchase contracts, warranties, and repair orders to prove you have a lemon. don`t keep repair orders in your car where they may get lost.
we suggest you use the wisconsin department of transportation (wisdot) motor vehicle lemon law notice form to ask the manufacturer for a refund or replacement vehicle. send the form to the manufacturer at the address in your owners manual. your refund should include the full purchase price, sales tax, any finance charge, and collateral costs (for example, repairs, towing, alternative transportation), minus the mileage deduction allowed by law. if you get a replacement vehicle, the manufacturer should refund your collateral costs and charge nothing for mileage.
if you return to the manufacturer a vehicle that has missing equipment or unrepaired damage beyond normal wear and tear, a manufacturer may want to negotiate a damage deduction. you should not be responsible for paying for normal wear and tear, such as minor dents, scratches, pitted glass, soiled carpets, minor stains or tears. feel free to have the damage appraised at a location you choose, or to have it repaired rather than paying a deduction.
if you don`t get a refund or replacement by writing the manufacturer, consider using your manufacturer`s arbitration program. if your manufacturer has a program certified by wisdot, you must use it before you can sue under the lemon law. if your manufacturer`s program is not certified, you do not have to use it. however, if you do use it, you might get a decision you like. you can reject any decision you don`t like. see the list of arbitration programs listed in the next question.
talk to an attorney if the manufacturer doesn`t help you. a court may need to decide if your vehicle is a lemon and what settlement you deserve. if you sue the manufacturer and win, you could get double the vehicle purchase price, plus other costs and attorney fees. to find an attorney who handles lemon law cases, contact the state bar of wisconsin attorney referral service tollfree at (800) 3629082, or at (608) 2574666.


text: Order online for delivery and takeout: 29a. BBQ Squid from Miyakoi Sushi - North Bay. Serving the best Japanese in North Bay, ON.

lowercased: order online for delivery and takeout: 29a. bbq squid from miyakoi sushi - north bay. serving the best japanese in north bay, on.


text:
What does research exclude when it does not dare to challenge the unknown? Kristin Kjærås and Tarje Wanvik opens this question up for debate in a special section titled "Geography and Subaltern practice".
In July 2018, the High-Level Political Forum (HLPF) at the UN headquarters in New York will review global progress on Sustainable Development Goal 7 (SDG7). Over the past few months, CET has been among 50 organisations internationally that have provided inputs to this process, creating a set of policy briefs related to SDG7 and its interlinkages with other SDGs.
Johannes Hjelbrekke and Annick Prieur have written a Chapter in "Oxford Handbook of Pierre Bourdieu", edited by Tom Medvetz and Jeffrey Sallaz.
Bleiklie with new article in Encyclopedia of International Higher Education Systems and Institutions.
We have asked the staff at the department why you should study with us, and here we present some of the best reasons!

lowercased:
what does research exclude when it does not dare to challenge the unknown? kristin kjærås and tarje wanvik opens this question up for debate in a special section titled "geography and subaltern practice".
in july 2018, the high-level political forum (hlpf) at the un headquarters in new york will review global progress on sustainable development goal 7 (sdg7). over the past few months, cet has been among 50 organisations internationally that have provided inputs to this process, creating a set of policy briefs related to sdg7 and its interlinkages with other sdgs.
johannes hjelbrekke and annick prieur have written a chapter in "oxford handbook of pierre bourdieu", edited by tom medvetz and jeffrey sallaz.
bleiklie with new article in encyclopedia of international higher education systems and institutions.
we have asked the staff at the department why you should study with us, and here we present some of the best reasons!


text:
ISP's usualy dont do/update your router, any other config that has been changed?
Sweeet! Send'm a angry e letter, saying : " or else.. "
hmm i could have imagine that i would be telia that does that kind of..
You got an hardware button, not software, reset?
Or is your router "from" telia..
Telia updates the firmware for their routers. they are not consistent. they might or might not do it and you can be fucked either by them doing it before they put it through their own systems or dont get it untill after theyve got it runing on their end.
aha, so telia got full admin on routers/modem..
I ditched telia long ago and have bahnhof since..
they dont have full admin. but they can uppdate the firmware. not sure but it could also just be the home entertainement gateways where you have tv, phone and internet through the same device. thats what i had problems with like 1 year ago.
I have tv and phone and internet on same devive, and they just update firmwares as far as i know , but im pretty sure they can change anything they want in it with full access!
Hmm that just sounds like "telia"..
But i hope that is for the all function for the network, even as we speak, there is non functional folks that does not good config... that could be damage for the network for all..
But i advertise Bahnhof for u all guys..
Firespawn6 wrote: Hmm that just sounds like "telia"..

lowercased:
isp's usualy dont do/update your router, any other config that has been changed?
sweeet! send'm a angry e letter, saying : " or else.. "
hmm i could have imagine that i would be telia that does that kind of..
you got an hardware button, not software, reset?
or is your router "from" telia..
telia updates the firmware for their routers. they are not consistent. they might or might not do it and you can be fucked either by them doing it before they put it through their own systems or dont get it untill after theyve got it runing on their end.
aha, so telia got full admin on routers/modem..
i ditched telia long ago and have bahnhof since..
they dont have full admin. but they can uppdate the firmware. not sure but it could also just be the home entertainement gateways where you have tv, phone and internet through the same device. thats what i had problems with like 1 year ago.
i have tv and phone and internet on same devive, and they just update firmwares as far as i know , but im pretty sure they can change anything they want in it with full access!
hmm that just sounds like "telia"..
but i hope that is for the all function for the network, even as we speak, there is non functional folks that does not good config... that could be damage for the network for all..
but i advertise bahnhof for u all guys..
firespawn6 wrote: hmm that just sounds like "telia"..


text:
Iranian President Hassan Rouhani says the fight in Syria should continue until all extremists are "uprooted," especially in Idlib.
Rouhani made the comment Friday at a trilateral summit between Iran, Russia and Turkey held in Tehran.
The summit may determine whether diplomacy halts any military action ahead of an anticipated offensive targeting the northwestern Syrian province.
Idlib province and surrounding areas are home to about 3 million people — nearly half of them civilians displaced from other parts of Syria. That also includes an estimated 10,000 hard-core fighters, including al-Qaida-linked militants.
Iranian President Hassan Rouhani says America's intervention in Syria should immediately end.
Rouhani also said that "the fires of war and bloodshed in Syria are reaching their end."
The presidents of Iran, Russia and Turkey have begun a summit on Syria as a bloody offensive on Idlib province looms, despite warnings from the U.S. and others not to launch the attack.
The summit Friday between Iranian President Hassan Rouhani, Russian President Vladimir Putin and Turkish President Recep Tayyip Erdogan may determine whether diplomacy halts any military action ahead of an anticipated offensive targeting the northwestern Syrian province.
Iran, Russia and Turkey all have their own competing interests over Syria. All also face U.S. sanctions under the administration of President Donald Trump.
Residents in Syria's northwestern Idlib province are holding mass rallies in the rebels' last bastion, protesting an imminent government offensive there and chanting against the country's ruler President Bashar Assad.
The Friday rallies came as Presidents of Iran, Turkey and Russia are meeting in Tehran to discuss the war in Syria. The summit may determine whether diplomacy halts any military action in Idlib and its surrounding areas, home to more than 3 million people. Nearly half of the area's residents are already displaced from other parts of Syria and have refused to reconcile with the Syrian government. The area also includes opposition fighters and some of Syria's most radical groups.
"Come on, leave Bashar!" hundreds of protesters chanted in Saraqeb, a town in eastern Idlib. "We will defend our revolution."
A spokesman for a Syrian rebel alliance says the least the summit in the Iranian capital can do is avert a humanitarian crisis in the last bastion for the opposition in northwestern Syria.
Naji al-Mustafa, spokesman for the Turkey-backed National Front for Liberation, said Friday his fighters are prepared for battle. But they expect a major humanitarian crisis, a large wave of displacement and a lot of destruction and death if a Russia-backed offensive takes place.
Idlib and surrounding areas are home to more than 3 million people, nearly half of them already displaced from other parts of Syria.
Al-Mustafa said his rebel alliance is looking to Turkey's efforts to prevent the attack and "to protect Idlib." Turkey has deployed 12 observations points and hundreds of fighters that ring Idlib, separating them from government and allied fighters, as part of a de-escalation agreement with Russia and Iran.
Russian President Vladimir Putin and Turkish President Recep Tayyip Erdogan have both arrived in Tehran for a trilateral summit on Syria.
The two presidents landed at Mehrabad International Airport.
They will attend the summit with Iranian President Hassan Rouhani.
The summit may determine whether diplomacy halts any military action ahead of an anticipated offensive targeting Syria's northwestern Idlib province.
Activists and residents say warplanes have struck areas on the southern edge of the Syrian Idlib province, the rebels' last bastion, killing one and causing loud explosions and large plumes of smoke.
The airstrikes Friday come hours before presidents of Iran, Russia and Turkey meet in Tehran to discuss the war in Syria, with all eyes on a possible military offensive to retake bastion of Idlib.
Rami Abdurrahman, the head of the Britain-based Syrian Observatory for Human Rights, said a series of airstrikes struck a few villages in southwest Idlib and along the borders with the adjacent Hama province, targeting insurgent posts and killing a fighter. Abdurrahman said suspected Russian warplanes carried out the airstrikes.
Idlib province and surrounding areas are home to more than 3 million people.
The spokesman for Iran's Foreign Ministry is calling a summit on Syria between Iran, Turkey and Russia an "invaluable opportunity."
Bahram Ghasemi wrote an opinion piece published across Iranian media on Friday that the summit in Tehran helps as all the nations "have faced similar challenges and joint threats by bullying foreign powers."
Ghasemi wrote: "The summit has double significance since all the three nations have faced ambitions and greediness of an illogical international big power." That refers to the United States, which has some 2,000 troops in Syria after its war against the Islamic State group.
The summit Friday between Iranian President Hassan Rouhani, Russian President Vladimir Putin and Turkish President Recep Tayyip Erdogan may determine whether diplomacy halts any military action ahead of an anticipated offensive targeting Syria's northwestern Idlib province.
The summit Friday, the third between Iranian President Hassan Rouhani, Russian President Vladimir Putin and Turkish President Recep Tayyip Erdogan, may determine whether diplomacy halts any military action.

lowercased:
iranian president hassan rouhani says the fight in syria should continue until all extremists are "uprooted," especially in idlib.
rouhani made the comment friday at a trilateral summit between iran, russia and turkey held in tehran.
the summit may determine whether diplomacy halts any military action ahead of an anticipated offensive targeting the northwestern syrian province.
idlib province and surrounding areas are home to about 3 million people — nearly half of them civilians displaced from other parts of syria. that also includes an estimated 10,000 hard-core fighters, including al-qaida-linked militants.
iranian president hassan rouhani says america's intervention in syria should immediately end.
rouhani also said that "the fires of war and bloodshed in syria are reaching their end."
the presidents of iran, russia and turkey have begun a summit on syria as a bloody offensive on idlib province looms, despite warnings from the u.s. and others not to launch the attack.
the summit friday between iranian president hassan rouhani, russian president vladimir putin and turkish president recep tayyip erdogan may determine whether diplomacy halts any military action ahead of an anticipated offensive targeting the northwestern syrian province.
iran, russia and turkey all have their own competing interests over syria. all also face u.s. sanctions under the administration of president donald trump.
residents in syria's northwestern idlib province are holding mass rallies in the rebels' last bastion, protesting an imminent government offensive there and chanting against the country's ruler president bashar assad.
the friday rallies came as presidents of iran, turkey and russia are meeting in tehran to discuss the war in syria. the summit may determine whether diplomacy halts any military action in idlib and its surrounding areas, home to more than 3 million people. nearly half of the area's residents are already displaced from other parts of syria and have refused to reconcile with the syrian government. the area also includes opposition fighters and some of syria's most radical groups.
"come on, leave bashar!" hundreds of protesters chanted in saraqeb, a town in eastern idlib. "we will defend our revolution."
a spokesman for a syrian rebel alliance says the least the summit in the iranian capital can do is avert a humanitarian crisis in the last bastion for the opposition in northwestern syria.
naji al-mustafa, spokesman for the turkey-backed national front for liberation, said friday his fighters are prepared for battle. but they expect a major humanitarian crisis, a large wave of displacement and a lot of destruction and death if a russia-backed offensive takes place.
idlib and surrounding areas are home to more than 3 million people, nearly half of them already displaced from other parts of syria.
al-mustafa said his rebel alliance is looking to turkey's efforts to prevent the attack and "to protect idlib." turkey has deployed 12 observations points and hundreds of fighters that ring idlib, separating them from government and allied fighters, as part of a de-escalation agreement with russia and iran.
russian president vladimir putin and turkish president recep tayyip erdogan have both arrived in tehran for a trilateral summit on syria.
the two presidents landed at mehrabad international airport.
they will attend the summit with iranian president hassan rouhani.
the summit may determine whether diplomacy halts any military action ahead of an anticipated offensive targeting syria's northwestern idlib province.
activists and residents say warplanes have struck areas on the southern edge of the syrian idlib province, the rebels' last bastion, killing one and causing loud explosions and large plumes of smoke.
the airstrikes friday come hours before presidents of iran, russia and turkey meet in tehran to discuss the war in syria, with all eyes on a possible military offensive to retake bastion of idlib.
rami abdurrahman, the head of the britain-based syrian observatory for human rights, said a series of airstrikes struck a few villages in southwest idlib and along the borders with the adjacent hama province, targeting insurgent posts and killing a fighter. abdurrahman said suspected russian warplanes carried out the airstrikes.
idlib province and surrounding areas are home to more than 3 million people.
the spokesman for iran's foreign ministry is calling a summit on syria between iran, turkey and russia an "invaluable opportunity."
bahram ghasemi wrote an opinion piece published across iranian media on friday that the summit in tehran helps as all the nations "have faced similar challenges and joint threats by bullying foreign powers."
ghasemi wrote: "the summit has double significance since all the three nations have faced ambitions and greediness of an illogical international big power." that refers to the united states, which has some 2,000 troops in syria after its war against the islamic state group.
the summit friday between iranian president hassan rouhani, russian president vladimir putin and turkish president recep tayyip erdogan may determine whether diplomacy halts any military action ahead of an anticipated offensive targeting syria's northwestern idlib province.
the summit friday, the third between iranian president hassan rouhani, russian president vladimir putin and turkish president recep tayyip erdogan, may determine whether diplomacy halts any military action.


text: So Maddy https://maddysdigitaldiary.wordpress.com is collection donations for an orphanage. They need household products and toiletries, or you can send an Amazon gift card and she’ll take care or purchasing items. to purchase items. No donation is too small! Message her for more information!

lowercased: so maddy https://maddysdigitaldiary.wordpress.com is collection donations for an orphanage. they need household products and toiletries, or you can send an amazon gift card and she’ll take care or purchasing items. to purchase items. no donation is too small! message her for more information!


text:
LINKS FOR YOU: Know Everything About ‘Autism’, What is Autism?
Know Everything About ‘Autism’, What is Autism?
I was working on net, than suddenly my spouse come into my room and asked me the meaning of “Autism” she asked “what is Autism?” , and my sudden question was that “where did you saw this?” . She answered “ on television”. God knows that on which channel and in which program she saw Autism. Here is a little search in google which I found hunting for “Autism”. Do you want to know about Autism?
It is a severely incapacitating life long developmental disorder that typically occurs in the first three years of life. Autism (say: aw-tih-zum) causes kids to experience the world differently from the way most other kids do. It's hard for kids with autism to talk with other people and express themselves using words. Kids who have autism usually keep to themselves and many can't communicate without special help. It causes disturbance in three main areas Social skills, communicative (verbal as well as non-verbal) skills and in their repetitive and restricted behaviours. Autistic individuals may also show abnormal responses to sensations. Autism is known as a ‘spectrum disorder. Autism is found throughout the world.
Here is a nice site found about Autism, it has very good explanation of all questions about Autism. Autism kids may also react to what's going on around them in unusual ways. Normal sounds may really bother someone with autism — so much so that the person covers his or her ears. Being touched, even in a gentle way, may feel uncomfortable. Kids with autism often can't make connections that other kids make easily and also has trouble linking words to their meanings. Autism causes kids to act in unusual ways. They might flap their hands, say certain words over and over, have temper tantrums, or play only with one particular toy. Most kids with autism don't like changes in routines. They like to stay on a schedule that is always the same. They also may insist that their toys or other objects be arranged a certain way and get upset if these items are moved or disturbed. A child with high functioning autism may have a normal or high I.Q., be able to attend a regular school and hold a job later in life. However, this person may have difficulty expressing himself and may not know how to mix with other people. There are no medical or genetic tests that can detect autism. A very sensitive and experienced doctor can observe the child very carefully and detect Autism. You can know more about Autism this site gives very good knowledge about Autism, and has lot about Kids Health. However, current research indicates that anything that can produce structural or functional damage to the central nervous system can also produce the condition of Autism. We know that certain viruses and known genetic conditions are associated with Autism. Autism is not caused by an unhappy home environment, both parents working, mental stress during the pregnancy, poor handling by the mother, an emotional trauma, or other psychological factors. You cannot cause a child to become autistic. See Autism at Wikipedia. Get into knowledge, and keep searching like searchfreak with Himanshu Kumar.

lowercased:
links for you: know everything about ‘autism’, what is autism?
know everything about ‘autism’, what is autism?
i was working on net, than suddenly my spouse come into my room and asked me the meaning of “autism” she asked “what is autism?” , and my sudden question was that “where did you saw this?” . she answered “ on television”. god knows that on which channel and in which program she saw autism. here is a little search in google which i found hunting for “autism”. do you want to know about autism?
it is a severely incapacitating life long developmental disorder that typically occurs in the first three years of life. autism (say: aw-tih-zum) causes kids to experience the world differently from the way most other kids do. it's hard for kids with autism to talk with other people and express themselves using words. kids who have autism usually keep to themselves and many can't communicate without special help. it causes disturbance in three main areas social skills, communicative (verbal as well as non-verbal) skills and in their repetitive and restricted behaviours. autistic individuals may also show abnormal responses to sensations. autism is known as a ‘spectrum disorder. autism is found throughout the world.
here is a nice site found about autism, it has very good explanation of all questions about autism. autism kids may also react to what's going on around them in unusual ways. normal sounds may really bother someone with autism — so much so that the person covers his or her ears. being touched, even in a gentle way, may feel uncomfortable. kids with autism often can't make connections that other kids make easily and also has trouble linking words to their meanings. autism causes kids to act in unusual ways. they might flap their hands, say certain words over and over, have temper tantrums, or play only with one particular toy. most kids with autism don't like changes in routines. they like to stay on a schedule that is always the same. they also may insist that their toys or other objects be arranged a certain way and get upset if these items are moved or disturbed. a child with high functioning autism may have a normal or high i.q., be able to attend a regular school and hold a job later in life. however, this person may have difficulty expressing himself and may not know how to mix with other people. there are no medical or genetic tests that can detect autism. a very sensitive and experienced doctor can observe the child very carefully and detect autism. you can know more about autism this site gives very good knowledge about autism, and has lot about kids health. however, current research indicates that anything that can produce structural or functional damage to the central nervous system can also produce the condition of autism. we know that certain viruses and known genetic conditions are associated with autism. autism is not caused by an unhappy home environment, both parents working, mental stress during the pregnancy, poor handling by the mother, an emotional trauma, or other psychological factors. you cannot cause a child to become autistic. see autism at wikipedia. get into knowledge, and keep searching like searchfreak with himanshu kumar.


text:
a past in which Jews, Muslims and Christians were all part of a thriving Arab culture.
They acknowledge the need to move Israel towards real democracy: "We believe that, as Mizrahi Jews in Israel, our struggle for economic, social, and cultural rights rests on the understanding that political change cannot depend on the Western powers who have exploited our region and its residents for many generations. True change can only come from an intra-regional and inter-religious dialog that is in connection with the different struggles and movements currently active in the Arab world. Specifically, we must be in dialog and solidarity with struggles of the Palestinians citizens of Israel who are fighting for equal political and economic rights and for the termination of racist laws, and the struggle of the Palestinian people living under Israeli military occupation in the West Bank and in Gaza in their demand to end the occupation and to gain Palestinian national independence."
Her/his place (or places) of origin follows each person's signature. This highlights the connection felt to places and cultures that the Zionist narrative has attempted to erase.
We, as the descendents of the Jewish communities of the Arab and Muslim world, the Middle East and the Maghreb, and as the second and third generation of Mizrahi Jews in Israel, are watching with great excitement and curiosity the major role that the men and women of our generation are playing so courageously in the demonstrations for freedom and change across the Arab world. We identify with you and are extremely hopeful for the future of the revolutions that have already succeeded in Tunisia and Egypt. We are equally pained and worried at the great loss of life in Libya, Bahrain, Yemen, Syria, and many other places in the region.
Our generation's protest against repression and oppressive and abusive regimes, and its call for change, freedom, and the establishment of democratic governments that foster citizen participation in the political process, marks a dramatic moment in the history of the Middle East and North Africa, a region which has for generations been torn between various forces, internal and external, and whose leaders have often trampled the political, economic, and cultural rights of its citizens.
We are Israelis, the children and grandchildren of Jews who lived in the Middle East and North Africa for hundreds and thousands of years. Our forefathers and mothers contributed to the development of this region's culture, and were part and parcel of it. Thus the culture of the Islamic world and the multigenerational connection and identification with this region is an inseparable part of our own identity.
We are a part of the religious, cultural, and linguistic history of the Middle East and North Africa, although it seems that we are the forgotten children of its history: First in Israel, which imagines itself and its culture to be somewhere between continental Europe and North America. Then in the Arab world, which often accepts the dichotomy of Jews and Arabs and the imagined view of all Jews as Europeans, and has preferred to repress the history of the Arab-Jews as a minor or even nonexistent chapter in its history; and finally within the Mizrahi communities themselves, who in the wake of Western colonialism, Jewish nationalism and Arab nationalism, became ashamed of their past in the Arab world.
Consequently we often tried to blend into the mainstream of society while erasing or minimizing our own past. The mutual influences and relationships between Jewish and Arab cultures were subjected to forceful attempts at erasure in recent generations, but evidence of them can still be found in many spheres of our lives, including music, prayer, language, and literature.
We wish to express our identification with and hopes for this stage of generational transition in the history of the Middle East and North Africa, and we hope that it will open the gates to freedom and justice and a fair distribution of the region's resources.
We turn to you, our generational peers in the Arab and Muslim world, striving for an honest dialog which will include us in the history and culture of the region. We looked enviously at the pictures from Tunisia and from Al-Tahrir square, admiring your ability to bring forth and organize a nonviolent civil resistance that has brought hundreds of thousands of people out into the streets and the squares, and finally forced your rulers to step down.
We, too, live in a regime that in reality—despite its pretensions to being "enlightened" and "democratic"—does not represent large sections of its actual population in the Occupied Territories and inside of the Green Line border(s). This regime tramples the economic and social rights of most of its citizens, is in an ongoing process of minimizing democratic liberties, and constructs racist barriers against Arab-Jews, the Arab people, and Arabic culture. Unlike the citizens of Tunisia and Egypt, we are still a long way from the capacity to build the kind of solidarity between various groups that we see in these countries, a solidarity movement that would allow us to unite and march together–all who reside here–into the public squares, to demand a civil regime that is culturally, socially, and economically just and inclusive.
We believe that, as Mizrahi Jews in Israel, our struggle for economic, social, and cultural rights rests on the understanding that political change cannot depend on the Western powers who have exploited our region and its residents for many generations. True change can only come from an intra-regional and inter-religious dialog that is in connection with the different struggles and movements currently active in the Arab world. Specifically, we must be in dialog and solidarity with struggles of the Palestinians citizens of Israel who are fighting for equal political and economic rights and for the termination of racist laws, and the struggle of the Palestinian people living under Israeli military occupation in the West Bank and in Gaza in their demand to end the occupation and to gain Palestinian national independence.
In our previous letter written following Obama's Cairo speech in 2009, we called for the rise of the democratic Middle Eastern identity and for our inclusion in such an identity. We now express the hope that our generation – throughout the Arab, Muslim, and Jewish world – will be a generation of renewed bridges that will leap over the walls and hostility created by previous generations and will renew the deep human dialog without which we cannot understand ourselves: between Jews, Sunnis, Shias, and Christians, between Kurds, Berbers, Turks, and Persians, between Mizrahis and Ashkenazis, and between Palestinians and Israelis. We draw on our shared past in order to look forward hopefully towards a shared future.
We have faith in intra-regional dialog—whose purpose is to repair and rehabilitate what was destroyed in recent generations—as a catalyst towards renewing the Andalusian model of Muslim-Jewish-Christian partnership, God willing, Insha'Allah, and as a pathway to a cultural and historical golden era for our countries. This golden era cannot come to pass without equal, democratic citizenship, equal distribution of resources, opportunities, and education, equality between women and men, and the acceptance of all people regardless of faith, race, status, gender, sexual orientation, or ethnic affiliation. All of these rights play equal parts in constructing the new society to which we aspire. We are committed to achieving these goals within a process of dialog between all of the people of Middle East and North Africa, as well as a dialog we will undertake with different Jewish communities in Israel and around the world.
The Israeli left rushed to the defense of Amos Oz, who only wanted Marwan Barghouti to understand "our story". But its acceptance of the "our" bit is the real problem here.
The eternal candidate for the Nobel Prize for Literature, Amos Oz, has created a storm in a teapot, by sending a copy of his book "A Tale of Love and Darkness" to imprisoned Palestinian leader Marwan Barghouti, with the dedication "This story is our story, and I hope you read it and come to understand us better". When the news of his "bold, subversive" act broke, there were those who protested Oz's planned participation at a gathering in honor of outstanding physicians at "Assaf Harofe" hospital, and the event was canceled as a result.
Levy protests the persecution of Oz ("witch hunt"), and he is appalled precisely because Oz is a devout Zionist and a committed patriot. He recognizes the fact that Oz has never been a radical, and he even mentions the latter's shameful support for Operation Cast Lead. However, the only point which somehow eludes Levy's critical scrutiny is Oz's mere pretension – pompous, narcissistic, and megalomaniacal – to portray his book as "our story". OUR story. Whose exactly? I cannot speak for Levy, but my grandmother never beat her bed sheets every morning to shake off the Levant; members of my family never lived on streets that would eventually be named after them, and no, even our relation to this region has not been derived from the Holocaust trauma, and from the havoc it wrought on the souls of the survivors.
This is also the message conveyed to our Palestinian neighbors: if you wish to figure out what's going on here, whom you're dealing with, and who holds the keys to your case, you must study "our story". And this message, as it turns out, runs deep: "A Tale of Love and Darkness" was translated into Arabic thanks to the initiative and financial support of Adv. Elias Khouri, a dear man and a bereaved father who dedicated the project to the memory of his son, also with the belief that the book would constitute a key to the understanding of "their story"; an Arabic translation of a Hebrew book which cries out in Yiddish.

lowercased:
a past in which jews, muslims and christians were all part of a thriving arab culture.
they acknowledge the need to move israel towards real democracy: "we believe that, as mizrahi jews in israel, our struggle for economic, social, and cultural rights rests on the understanding that political change cannot depend on the western powers who have exploited our region and its residents for many generations. true change can only come from an intra-regional and inter-religious dialog that is in connection with the different struggles and movements currently active in the arab world. specifically, we must be in dialog and solidarity with struggles of the palestinians citizens of israel who are fighting for equal political and economic rights and for the termination of racist laws, and the struggle of the palestinian people living under israeli military occupation in the west bank and in gaza in their demand to end the occupation and to gain palestinian national independence."
her/his place (or places) of origin follows each person's signature. this highlights the connection felt to places and cultures that the zionist narrative has attempted to erase.
we, as the descendents of the jewish communities of the arab and muslim world, the middle east and the maghreb, and as the second and third generation of mizrahi jews in israel, are watching with great excitement and curiosity the major role that the men and women of our generation are playing so courageously in the demonstrations for freedom and change across the arab world. we identify with you and are extremely hopeful for the future of the revolutions that have already succeeded in tunisia and egypt. we are equally pained and worried at the great loss of life in libya, bahrain, yemen, syria, and many other places in the region.
our generation's protest against repression and oppressive and abusive regimes, and its call for change, freedom, and the establishment of democratic governments that foster citizen participation in the political process, marks a dramatic moment in the history of the middle east and north africa, a region which has for generations been torn between various forces, internal and external, and whose leaders have often trampled the political, economic, and cultural rights of its citizens.
we are israelis, the children and grandchildren of jews who lived in the middle east and north africa for hundreds and thousands of years. our forefathers and mothers contributed to the development of this region's culture, and were part and parcel of it. thus the culture of the islamic world and the multigenerational connection and identification with this region is an inseparable part of our own identity.
we are a part of the religious, cultural, and linguistic history of the middle east and north africa, although it seems that we are the forgotten children of its history: first in israel, which imagines itself and its culture to be somewhere between continental europe and north america. then in the arab world, which often accepts the dichotomy of jews and arabs and the imagined view of all jews as europeans, and has preferred to repress the history of the arab-jews as a minor or even nonexistent chapter in its history; and finally within the mizrahi communities themselves, who in the wake of western colonialism, jewish nationalism and arab nationalism, became ashamed of their past in the arab world.
consequently we often tried to blend into the mainstream of society while erasing or minimizing our own past. the mutual influences and relationships between jewish and arab cultures were subjected to forceful attempts at erasure in recent generations, but evidence of them can still be found in many spheres of our lives, including music, prayer, language, and literature.
we wish to express our identification with and hopes for this stage of generational transition in the history of the middle east and north africa, and we hope that it will open the gates to freedom and justice and a fair distribution of the region's resources.
we turn to you, our generational peers in the arab and muslim world, striving for an honest dialog which will include us in the history and culture of the region. we looked enviously at the pictures from tunisia and from al-tahrir square, admiring your ability to bring forth and organize a nonviolent civil resistance that has brought hundreds of thousands of people out into the streets and the squares, and finally forced your rulers to step down.
we, too, live in a regime that in reality—despite its pretensions to being "enlightened" and "democratic"—does not represent large sections of its actual population in the occupied territories and inside of the green line border(s). this regime tramples the economic and social rights of most of its citizens, is in an ongoing process of minimizing democratic liberties, and constructs racist barriers against arab-jews, the arab people, and arabic culture. unlike the citizens of tunisia and egypt, we are still a long way from the capacity to build the kind of solidarity between various groups that we see in these countries, a solidarity movement that would allow us to unite and march together–all who reside here–into the public squares, to demand a civil regime that is culturally, socially, and economically just and inclusive.
we believe that, as mizrahi jews in israel, our struggle for economic, social, and cultural rights rests on the understanding that political change cannot depend on the western powers who have exploited our region and its residents for many generations. true change can only come from an intra-regional and inter-religious dialog that is in connection with the different struggles and movements currently active in the arab world. specifically, we must be in dialog and solidarity with struggles of the palestinians citizens of israel who are fighting for equal political and economic rights and for the termination of racist laws, and the struggle of the palestinian people living under israeli military occupation in the west bank and in gaza in their demand to end the occupation and to gain palestinian national independence.
in our previous letter written following obama's cairo speech in 2009, we called for the rise of the democratic middle eastern identity and for our inclusion in such an identity. we now express the hope that our generation – throughout the arab, muslim, and jewish world – will be a generation of renewed bridges that will leap over the walls and hostility created by previous generations and will renew the deep human dialog without which we cannot understand ourselves: between jews, sunnis, shias, and christians, between kurds, berbers, turks, and persians, between mizrahis and ashkenazis, and between palestinians and israelis. we draw on our shared past in order to look forward hopefully towards a shared future.
we have faith in intra-regional dialog—whose purpose is to repair and rehabilitate what was destroyed in recent generations—as a catalyst towards renewing the andalusian model of muslim-jewish-christian partnership, god willing, insha'allah, and as a pathway to a cultural and historical golden era for our countries. this golden era cannot come to pass without equal, democratic citizenship, equal distribution of resources, opportunities, and education, equality between women and men, and the acceptance of all people regardless of faith, race, status, gender, sexual orientation, or ethnic affiliation. all of these rights play equal parts in constructing the new society to which we aspire. we are committed to achieving these goals within a process of dialog between all of the people of middle east and north africa, as well as a dialog we will undertake with different jewish communities in israel and around the world.
the israeli left rushed to the defense of amos oz, who only wanted marwan barghouti to understand "our story". but its acceptance of the "our" bit is the real problem here.
the eternal candidate for the nobel prize for literature, amos oz, has created a storm in a teapot, by sending a copy of his book "a tale of love and darkness" to imprisoned palestinian leader marwan barghouti, with the dedication "this story is our story, and i hope you read it and come to understand us better". when the news of his "bold, subversive" act broke, there were those who protested oz's planned participation at a gathering in honor of outstanding physicians at "assaf harofe" hospital, and the event was canceled as a result.
levy protests the persecution of oz ("witch hunt"), and he is appalled precisely because oz is a devout zionist and a committed patriot. he recognizes the fact that oz has never been a radical, and he even mentions the latter's shameful support for operation cast lead. however, the only point which somehow eludes levy's critical scrutiny is oz's mere pretension – pompous, narcissistic, and megalomaniacal – to portray his book as "our story". our story. whose exactly? i cannot speak for levy, but my grandmother never beat her bed sheets every morning to shake off the levant; members of my family never lived on streets that would eventually be named after them, and no, even our relation to this region has not been derived from the holocaust trauma, and from the havoc it wrought on the souls of the survivors.
this is also the message conveyed to our palestinian neighbors: if you wish to figure out what's going on here, whom you're dealing with, and who holds the keys to your case, you must study "our story". and this message, as it turns out, runs deep: "a tale of love and darkness" was translated into arabic thanks to the initiative and financial support of adv. elias khouri, a dear man and a bereaved father who dedicated the project to the memory of his son, also with the belief that the book would constitute a key to the understanding of "their story"; an arabic translation of a hebrew book which cries out in yiddish.


text:
- California American Bulldog Rescue - ADOPTIONS - Rescue Me!
American Bulldogs adopted on Rescue Me!
URGENT: Animal could be euthanized soon.
Even if you don't like meat, you'll love BRISKETT (#A1834434), a 6-year-old, 85-pounder, who is quite delicious!
Meet Happy! Happy is in URGENT need of a longterm foster or forever family. She is as sweet as she is beautiful!
Petey is a wonderful sweet boy, incredibly loving. Loves walks, and great with running. He loves kids and adults..
This map shows how many American Bulldogs are posted in other states.

lowercased:
- california american bulldog rescue - adoptions - rescue me!
american bulldogs adopted on rescue me!
urgent: animal could be euthanized soon.
even if you don't like meat, you'll love briskett (#a1834434), a 6-year-old, 85-pounder, who is quite delicious!
meet happy! happy is in urgent need of a longterm foster or forever family. she is as sweet as she is beautiful!
petey is a wonderful sweet boy, incredibly loving. loves walks, and great with running. he loves kids and adults..
this map shows how many american bulldogs are posted in other states.