Service Design Books and Guides
Service Design Books

Outside of the 500+ articles written on this magazine I have written also a few books on the topic of Service Design. Here is a collection of these books.

If you have to read one Service Design book, read this one

So you are looking to read a book about service design or service design thinking. Cool. You don’t shit about it and don’t want to learn all the basics but would rather get all the juicy tips to improve the customer experience right now. Good. I have the book for you, it’s called Service Design Principles 1–100.

It is a very practical book that gives you tips, tricks, ideas and principles about how to make your customers hate you less, and hopefully sometimes love you.

This book takes the best articles I have published on this magazine. I have re-written every article and so that your service design loving eyes don’t bleed a proofreader spent a shitload of time correcting all my mistakes.

And as you might see from the name of the book, more of these principles will come in the next years.

Free books to discover service design

Don’t like to pay? But still want to learn something about Service Design? I’ve written two books that you might like, because they are free, and as always with me, about service design.

The first book gives you a broad overview of what service design is, what are the tools that service designer use, what’s the impact of the practice, etc.

The second book is a more philosophical book that shares the mindsets that make in my opinion a good service designer

If you are a service design nerd you’ll like this book

Oh and if you still want some Service Design books you can read this little, not too serious, history of Service Design. It’s a collection of dates, events, books and people who might have influenced what service design is today.

And here a little sneak peak of what you can find in the book from a presentation I did at the Global Service Design Conference in Canada:

Don’t like my books, read Service Design books from other authors

I write in a particular way, I write as I think and speak to my friends in a bar, so it’s simple and it has a lot of swear words. The benefit is that it’s pretty simple to understand. But some people don’t like that type of poetry, so if you are looking for more SFW variants there is an awesome website that collects all books that can be interesting about service design:
['Daniele Catalanotto']
['Customer Experience', 'Books', 'Customer Service', 'Service Design']