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document
Validation of a novel satisfaction questionnaire for patients with rheumatoid arthritis receiving outpatient clinical nurse specialist care , inpatient care , or day patient team care . OBJECTIVES To develop and validate a questionnaire for measuring satisfaction with different forms of complex multidisciplinary care in patients with rheumatoid arthritis ( RA ) . METHODS The satisfaction questionnaire ( score range 0-100 ) comprised 28 items covering 11 domains . Together with a visual analog scale ( VAS , range 0-100 ) on overall satisfaction , the questionnaire was applied in 210 RA patients who participated in a randomized trial comparing 3 types of multidisciplinary care . RESULTS The questionnaire was returned by 174 patients ( 83 % ) . The questionnaire and VAS scores in the total group were 75 ( SD 12 ) and 83 ( SD 20 ) , respectively . Reliability analysis showed Cronbach 's alpha of the questionnaire was 0.91 . Spearman 's correlation coefficient between the satisfaction questionnaire score and VAS score was 0.58 ( P < 0.01 ) . Mean total satisfaction questionnaire scores were 72 ( SD 9 ) , 76 ( SD 14 ) , and 78 ( SD 11 ) , in the nurse specialist , inpatient and day patient groups , respectively ( nurse specialist versus day patient , P = 0.004 ) . Significant differences between nurse specialist and day patients were seen in the following domains : waiting time during the treatment , autonomy , coordination , non-financial access , and quality of general information ( all P < 0.05 ) . CONCLUSION Overall , patients were highly satisfied with the multidisciplinary care they received . Major differences regarding the organization of care were reflected in the results of the questionnaire scores . The satisfaction questionnaire appears to be a useful instrument for measuring satisfaction with complex multidisciplinary care in RA patients .
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Intervention_Educational
satisfaction questionnaire
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Intervention_Educational
satisfaction questionnaire
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Intervention_Educational
questionnaire
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Outcome_Other
satisfaction
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Outcome_Other
satisfaction questionnaire
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Outcome_Other
visual analog scale ( VAS , range 0-100 )
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Outcome_Other
overall satisfaction
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Outcome_Other
questionnaire and VAS scores
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Outcome_Other
the questionnaire
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Outcome_Other
satisfaction questionnaire score and VAS score
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Outcome_Other
Mean total satisfaction questionnaire scores
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Outcome_Other
waiting time during the treatment
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Outcome_Other
autonomy
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Outcome_Other
coordination
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Outcome_Other
non-financial access
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Outcome_Other
quality of general information
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Outcome_Other
satisfaction questionnaire
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Outcome_Other
satisfaction
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Participant_Condition
rheumatoid arthritis receiving outpatient clinical nurse specialist care , inpatient care , or day patient team care
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Participant_Sample-size
210
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Participant_Sample-size
174 patients ( 83 % )