55863
document
The impact of patient and physician computer mediated communication skill training on reported communication and patient satisfaction . OBJECTIVE The objective was to evaluate parallel patient and physician computer-mediated communication skill training on participants ' report of skill use and patient satisfaction . METHODS Separate patient and clinician web-tools comprised of over 500 , 10-s video clips demonstrating patient-centered skills in various ways . Four clinician members of the American Academy of Family Physicians National Research Network participated by enrolling 194 patients into a randomized patient trial and 29 physicians into a non-randomized clinician trial of respective interventions . All participants completed baseline and follow-up self-report measures of visit communication and satisfaction . RESULTS Intervention patients reported using more skills than controls in five of six skill areas , including identification of problems/concerns , information exchange , treatment adherence , shared decision-making and interpersonal rapport ( all p < .05 ) ; post intervention , physicians reported using more skills in the same 5 areas ( all p < .01 ) . Intervention group patients reported higher levels of satisfaction than controls in five of six domains ( all p < .05 ) . CONCLUSION Communication skill training delivered in a computer mediated format had a positive and parallel impact on both patient and clinician reported use of patient-centered communication and in patient satisfaction . PRACTICE IMPLICATIONS Computer-mediated interventions are cost and time effective thereby increasing patient and clinician willingness to undertake training .
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Intervention_Educational
patient and physician computer mediated communication skill training
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Intervention_Other
patient and clinician web-tools
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Intervention_Educational
500 , 10-s
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Intervention_Other
video clips demonstrating patient-centered skills
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Intervention_Educational
Communication skill training
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Outcome_Mental
patient-centered skills
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Outcome_Other
communication
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Outcome_Other
satisfaction
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Outcome_Mental
skills
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Outcome_Mental
identification of problems/concerns , information exchange
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Outcome_Mental
treatment adherence
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Outcome_Mental
shared decision-making and interpersonal rapport
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Outcome_Other
satisfaction
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Outcome_Other
positive and parallel impact
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Outcome_Mental
patient-centered communication
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Outcome_Other
patient satisfaction
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Outcome_Other
cost
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Outcome_Other
time effective
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Participant_Sample-size
194 patients