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document
Improving care givers ' satisfaction with information received during hospitalization . As competition for patient volume escalates among hospital providers , administrators must identify ways to attract new patients and maintain or increase patient volume . Family care givers are known to greatly influence individuals ' choices in these matters of selection of healthcare services and providers . The results of a successful nurse-initiated daily phone calls program , designed to improve family care giver satisfaction by enhancing the provision of patient-specific information , are presented . The components of the program , associated costs , and implications on delivery of care are discussed .
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Intervention_Educational
information received during hospitalization
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Intervention_Educational
nurse-initiated daily phone calls program
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Intervention_Educational
patient-specific information
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Outcome_Other
components of the program
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Outcome_Other
associated costs
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Participant_Condition
care givers ' satisfaction with information received during hospitalization .
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Participant_Condition
new patients and maintain or increase patient volume .