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Knowledge Refinement Effectiveness

Electronic knowledge repositories represent one of the fundamental tools for knowledge management (KM) initiatives. This research examines organizational and dyadic factors that determine the effectiveness of knowledge refinement, the process of evaluating, analyzing and optimizing the knowledge object to be stored in a repository. A survey study with a matched-triad design was conducted with 318 authors, validators and users of a global knowledge repository system. Results revealed that perceived procedural justice, expertise gap, communication frequency, and shared understanding significantly influenced the quality of refined knowledge, while perceived procedural justice also positively influenced the quality of initial knowledge contributions. These findings are discussed with respect to future research and managerial practices.