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A Model to Evaluate the Flow of an Emergency Department

Little is published about generic models that describe the physic and information process of an emergency department. This chapter expounds the development of a general model that describes the current physic and information processes of an emergency department; it is based on observations of emergency departments in The Netherlands and the United States. This model can be of great value for the management of an emergency department, since it is useful to first analyze a current situation before improving organizational processes (Daft, 2000). The main purpose of this chapter is formulated as “the creation of a model that can evaluate the physic and information flow of an emergency department by using literature and emergency department observations.” This research investigates if it is possible to develop this kind of model, and if this is possible, then how this model can be used to compare the physic and information flows for different emergency departments. This research is defined inside one of the projects of the department Organizations, Operations and Human resources of the University of Twente. This is a four-year project involving the emergency department of a large hospital in The Netherlands, led by ir. R. J. Rosmulder and guided by prof. dr. ir. J.J. Krabbendam. The project includes the improvement of organizational processes at this emergency department by using business theories in order to develop new ways of controlling the organizational processes of the emergency department. Background