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Designing mobile awareness cues

This paper considers how we may design future mobile awareness systems. Building upon research on social cognition, we suggest the need to take into account what is known about humans' interpretational capabilities. We identify design issues from the level of an individual awareness cue to the level of a product concept, systematically exposing the associated solution spaces. Using four real applications as analytical examples, we point out multiple ways in which design can affect the user's processing of awareness information and thereby yield different outcomes in the use of technology. We conclude by pointing out novel design opportunities that lie in the integration of cues with functionality and content on the mobile phone.