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Design of Target Cyber Counseling System using Counseling Assistance Agent

Because of the characteristics of the cyber world, such as usefulness, anonymousness, patency, economic performance, rapidness, etc., cyber counseling has great possibility. Because he or she may not meet a consultant directly, a client can expose his/her inside problems or secret personal problems, keeping anonymousness. However, existing cyber counseling has the limit in durability of counseling because target counseling appropriate to a client is impossible and a counseling activity is done by one time counseling. In this paper, we attempt to develop a target cyber counseling system in which target cyber counseling is possible. The system will use a counseling assistance agent who can play the role of a counseling supporter as well as a counselor in the cyber space. If target counseling becomes possible, it can heighten efficiency of cyber counseling because a client is satisfied with the result of counseling and thus counseling activities can be continued.