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Integrating E-business Models for Government Solutions: Citizen-centric Service Oriented Methodologies and Processes

As the use of the Internet spreads, the private sector has been developing strategies and tools to supply citizens with high quality online services. Citizens who enjoy various online applications are expecting the same from governmental websites and from online public services. E-government models, however, are slow to respond to citizens’ needs and expectations. Insufficient and inefficient strategies make the public sector fail. The public sector should thus revise its policies in order to achieve more successful e-government applications. The editors of this book have described this situation well. They note the need for academic research, as well as, proposals to improve the existing e-government models and they compiled studies from globally distributed authors who have suggested integrating business models into e-government applications for better results. The book consists of three sections that each contains five chapters. The first section is entitled “Integrated e-Business Models for Government Solutions.” This section is focused on the e-government supply side. The chapters’ in this section focus on the transformation in e-government that results from integrating ebusiness, collaborative e-government networks, government computerization, interoperability, and e-government enterprise architecture. The second section, entitled, “Towards Citizen-Centric Services for Government,” explores the demand side. The chapters in this section focus on the citizen, with topics on citizens’ e-readiness, Integrating e-Business Models for Government Solutions: Citizen-Centric Service Oriented Methodologies and Processes