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What are the Expectations of Interlibrary Loan and Electronic Reserves During an Economic Crisis?

The recent economic crisis has affected many institutions, including the once thought recession-resistant higher education. Declines in funding have forced libraries to look at ways to cut spending. As the public face of the library, access services departments face particularly tough decisions when the library makes financial cuts. Reduced spending in other departments can increase the workload for reserves and interlibrary loan departments. Significant changes in staffing or services can create a negative public image. This article will offer a few ideas about what might be done to save money and avoid these negative side effects.