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PATIENT SATISFACTION SURVEY IN CITY HOSPITAL CASE OF ISPARTA

Patient satisfaction is an important issue in terms of the quality and performance of health institutions. In this study, the patient satisfaction levels of the city hospitals, which were brought to the agenda within the scope of the Health Transformation Program and built with the PublicPrivate Partnership (PPP) model, were examined. The aim of this study is to determine the level of satisfaction of Isparta City Hospital patients and to determine the relationship between the demographic characteristics of the participants and the physical environment, general satisfaction, staff satisfaction and time sub-dimensions for patient satisfaction level. The sample of the study consists of 275 participants who receive service from the city hospital in Isparta province. The patient satisfaction questionnaire, which Gökkaya, İzgüden and Erdem (2018) used in their studies, was used as a data collection tool in the study. The data obtained within the scope of the study were analyzed with the SPSS Statistics 22 program. As a result of the normality test, the “t Test” and “ANOVA Test”, which are among the parametric tests, were used in the data that was suitable for normal distribution. It has been examined in four different dimensions as patient satisfaction, physical environment, general satisfaction, staff satisfaction and time. It was observed that the participants were satisfied with the general quality of the city hospital in these four dimensions. Participants expressed their satisfaction especially with the cleanliness, hygiene and the new and spaciousness of the building. On the other hand, it has been revealed that factors such as waiting in line, confusion and size in the hospital, not getting enough information and parking lot are decreasing the level of patient satisfaction. Corresponding Author Deniz, Güneş DOİ https://10.48121/jihsam.791436 Received 07.09.2020 Accepted 17.11.2020 Published Online 25.12.2020