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Evaluating the Intranet Acceptance with the Extended Task-Technology Fit Model : Empirical Evidence in Malaysian Maritime Industry *

This paper investigates the impact of task-technology fit on perceived user resistance, and its influence on Intranet usage, user resistance, and performance of managers in an organizational context. Cross-sectional data was collected from 357 managers involved in the maritime industry in Malaysia using a set of self-reporting questionnaire. The Structural Equation Modeling (SEM) results indicate that task-technology fit is a predictor of Intranet usage, however does not predict perceived user resistance. This study also suggests that Intranet usage does not predict perceived user resistance. Perceived user resistance, however is a predictor of user resistance. Both user resistance and Intranet usage are predictors of managers’ performance. The study focuses only on a few maritime organizations in Malaysia and concentrates only on managers. The results provide insights on how port and possibly other organizations of similar structures could improve upon their Intranet adoption for improved performance. This study is perhaps one of the first to investigate Intranet adoption in a comprehensive manner, taking into account a myriad of variables of interest.