Help Center



What forms of payment do you accept?

I used Sezzle as a form of payment, how does it work?

I want to return / exchange an item from my order, but I used Sezzle at Checkout?

Can I purchase a Brooklyn Cloth Gift Card?

What If I purchased an item at full price and now it is on sale, do you offer a price adjustment?

I have a discount code. How do I use it?

Order Issues

I Made a Mistake on My Order, can I change it?

I placed my order, but I didn’t get an email confirmation, why did this happen?

How Long Does It Take to Ship Out My Order?

I Placed an Order but I Need to Change the Shipping Address, is this possible?

My Item(s) I Received are Defective, What Should I Do?

I Was Sent the Wrong Items, What Do I Do?


How Are Orders Shipped?

How Long Will It Take for My Order to Be Delivered?

My Order Says that it Was Delivered but When I Checked Outside, I Didn’t see it What Happened?

I purchased Route Shipping Insurance at checkout, what does Route do?

My Order Says that it Was Delivered but I don’t see my package I purchased the Route Shipping Insurance, what do I do now?

Does Route Reimburse me back my money or do I go Through Brooklyn Cloth?

Does Brooklyn Cloth ship to International Countries?


What is Your Return / Exchange Policy?

How Do I Start a Return?

My Return Was Rejected, What Does That Mean?

If I Buy an Item from A Retail Store That Sells Brooklyn Cloth, Can I return or exchange Back to the Website?

Do you have a modified return policy for the Holiday Season?

How do I return an order

How do I exchange an Order


Do you sell any women's clothing?

Do you have any retail locations?

How can we keep up with all the new items and sales?

Purchased on and I want to return or exchange. How do I complete this?

What sizes are included in the Big and Tall Collection?

Contact us

How can I get a hold of Customer Service?

I emailed customer service, but no one has responded. What do I do?

Holiday FAQ

I am buying this as a gift for someone when will it arrive?

I gave this as a gift and it does not fit how do I go about an exchange?

I accidentally ordered Boys and meant to order Men's how can this be resolved?

I got a notification that my package was delivered to my address but I did not receive can you help?

Can I ship my order to more than one location?