Why Customer Service Is A 24/7/365 Job

Running a business is a difficult job, especially when you’re expected to wear a number of different hats during any given day.

Unfortunately, all the work you do developing marketing materials, sourcing products, networking with other professionals and so forth takes away from the time you spend with your customers. Many businesses get so tangled up in the details of the day that they begin to neglect the very thing that made them so busy in the first place — namely, customer service.

Customer service is a 24-hours-a-day, seven-days-a-week, 365-days-per-year job that often falls by the wayside as businesses grow. You don’t have to bend over backwards for your customers to provide them the service they need to be happy. In fact, just paying more attention to the little things, like phone calls, can make a huge impact.

Outsourcing to Improve Customer Service

It may sound counterintuitive, but if you could outsource some of those vital customer-centric duties to a team that was always available, you may find yourself saving both your sanity and your customer base. A business phone service can act as an extension of your company, answering the phone and addressing requests when you simply can’t.

Sure, you could hire a full-time receptionist, but if that were your best option, you probably would have already done it. Instead of forcing you to pay for a person, provide him or her a desk and a cup of coffee, outsourcing your receptionist needs could be the most streamlined and cost-effective phone answering choice you have. With the phones handled, you can focus on handling your in-house customers and all those hats you’ve collected.

The Many Sides of Answering Services

Customers remember how they’re treated, especially when they’re calling to ask a simple question. Your professionally-trained answering service can act like extra ears for your business, providing an outlet for complaints and solutions for callers having an emergency. If you provide your answering service with answers to common problems, you can rest easy knowing that someone else is helping you juggle your responsibilities.

At the end of the day, customer service is the most important thing you can offer your customers. If they’re unhappy, if they call and never get a return phone call, they’re going to be frustrated and tell their friends. The quickest way to get out of business is to neglect your customer base — they are your business and have to be a 24/7 job.


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