How can we help?

Why is my transfer still pending?

We do our best to send your transfer to your recipient as quickly as possible. If you see that your transfer is pending, this simply means that it is being processed by one of our payment processors, which can take up to 2 days. Once you see that your transfer is completed, this means that your transfer is on its way to your recipient.

To prevent delays, please double-check that the recipient account details are correct.

SWIFT transfers usually take up to 5 working days.

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