Information about the processing of your personal data

Balão+ Online Store is an online shopping platform owned by Balão+ Unipessoal, Lda.

As a user of the website, Balão + would like to give you some important information regarding the treatment of your personal data.

What information do we collect?

When creating and registering your online account on the website, Balão+ will ask you for the following personal data so that you can use the website to know, consult and place your orders: name, email, telephone contact, address and tax number.

How are we going to use the information?

Your data is collected so that you can make purchases of our products or services, use our website on the Internet or when you contact us.

If you consent to the sending of marketing communications, Balão + may send you informative communications, newsletters, via e-mail. At any time, you can cancel your subscription by accessing your customer area of the Balão + store.
They will only have access to your personal data, entities whose collaboration is indispensable for the provision of the service (s) you subscribe to, as subcontracted entities, as is the case of carriers, IT companies, media agencies and platforms for sending communications. and / or the Contact Center.

If you choose to make any payments on our website with a credit card or PayPal, your payment will be redirected to paypal, the entity that will be responsible for processing your personal data, for this specific purpose of paying for a product / service. You can consult paypal's privacy policy at

For what purposes do we collect your personal data and for how long is it kept?

The most relevant storage periods we have set for the purposes of using your personal data are as follows:

  • Transaction management - legal term of 10 years;
  • Customer management - 3 years
  • Marketing– 2 years (plus current year) since the last interaction;
  • Management of users of websites or platforms - 2 years (plus current year) after the last access;
  • Shipping - 3 years;
  • Warranties and after-sales support - 2 years or equal to the warranty period if longer

For your convenience, our website has links to third party websites and services that allow us to process payments, chat service and connections to social networks for example. Below you will find the list of third parties that may have access to your data depending on your browsing options. In case of doubt, please consult their privacy policies.

Payment options

Paypal -


Smartsupp -

Social networks

FaceBook -

Youtube -


What are your rights as a holder of Personal Data?

As a holder of personal data, you can exercise, at any time, the following rights: right of access, right to rectification, right to forget, right to limit the treatment, right to portability and right to object to the treatment, by sending e- mail to, by telephone +351 210990444 or by letter to R. Eugénio dos Santos, Lt-9F, 2840-185 Seixal, Portugal.