How do I transfer my Boost Mobile service to a new phone?

Whether you have a new phone with Boost, or if you are switching back to an old device with Boost Mobile, here's how you can transfer your phone number to your new device.

You have decided to get rid of your old device and get a new one. However, you still enjoy Boost mobile's services and you want to keep using Boost on your new device.

Good news is that Boost affords you the opportunity to transfer your Boost service if you want to use a different device but keep their services.

Before you start the phone swap process, there are several things that you should have ready. You will need the phone's serial number which is usually either on the box in which the phone was purchased or on the back of the phone behind the battery. You will also need the phone number of the phone you want to swap. Another vital piece of information is your account PIN. If you have the above things ready, you can begin the transfer.

There is a simple way to transfer your Boost services to a new phone and it includes the following process:

1. Turn off the Boost mobile phone that you no longer desire to use.

2. Dislodge the phone's back cover and remove the phone's battery.

3. Carefully remove the SIM card from the phone.

4. Ensure that the new phone is turned off then dislodge the phone's back cover and subsequently remove the battery.

5. Place the SIM card into the new phone, return the battery and the back cover then turn it on. The phone should be ready to use.

Once you have the Boost SIM card inside the new phone, then you can begin the service transfer process. The transfer process with Boost can either be done by their customer service representatives or you can do it yourself.


Self activation of your Boost mobile services can be done either through the Boost website or through Boost's automated voice system.

When using the automated voice system from Boost, you will have to call the Boost customer service number with a different phone to the one you intend to use going forward.

The process of transferring the SIM card services through the automated voice system includes the following steps:

  1. Call the customer service number from the Boost website
  2. Select option 3 (account changes) when prompted then keep listening
  3. Select option 2 (swap phone) when prompted
  4. Follow the subsequent voice commands to complete the swap.

You should start using Boost's services on your phone as soon as you finish the swap.

You can also try swapping the services to a new phone on Boost's website. The process is as follows:

  1. Launch your web browser and open Boost's website
  2. Sign in to your account if you have one.
  3. On the top right hand corner of the device page, click 'Activate a device.'
  4. You will be directed to the device activation page where you will be asked to make a selection. You can check your device's activation status and if not activated, you should select 'Existing customer.'
  5. You will be asked if you want to 'Swap your Device.' Click 'Continue.'
  6. Follow the subsequent prompts to successfully complete the phone swap and continue enjoying Boost's services.

If the above process does not yield results, you can call Boost's customer service and ask them to do the transfer for you. The Boost customer service phone number is the best way to do this. As stated earlier, you can call the number and use the automated voice system to perform the transfer but we are talking about contacting a live agent in this case. You might have to wait for about 15 minutes on the line. The Boost customer service phone number can be retrieved from GetHuman.


Why Did GetHuman Write "How do I transfer my Boost Mobile service to a new phone?"?

After thousands of Boost Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I transfer my Boost Mobile service to a new phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Boost Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Boost Mobile Problems?


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