What does “ski rental delivery” actually mean?


Do I have to pay for delivery?

No–the delivery, custom fitting, pick up and outstanding customer service are free!

What hours are you open?

For your added convenience our Delivery Service opens early (7:30am) and closes late (9.30pm). We understand that traveling in the mountains can be difficult and unpredictable. If you’re experiencing delays or need to make special arrangements, please call our local office directly and we will do our best to accommodate you.

How do I make a reservation?

There are 3 easy ways to make a ski rental reservation with Black Tie:
2. Call our Banff location directly and let one of our professional staff walk you through the process.

How do you select my equipment?


What if I have a problem with my equipment?

In the rare event that something happens with your equipment we are just a phone call away. Our rental techs can meet you in no time back at your accommodation with a replacement and will get you back on the slopes in a flash.

What happens if I have to re-schedule my fitting?

In the event that you cannot make your scheduled delivery time, simply call our reservation office and we will work with you to re-schedule your reservation. We can re-schedule your delivery for later that day or for first thing the next morning to ensure that you will be on the slopes for fresh tracks. Living in the mountains, we are very accustomed to delays in flights or other circumstances.

Do you rent helmets?

Yes, we rent helmets for all ages and sizes. They are safe, warm, and stylish, and you can request them when making your reservation.

What does the Damage Waiver cover?


What if I have my own boots?

If you have your own boots, you can deduct $7 per day from the cost of your package. Please specify when making your reservation that you have your own boots and select a “ski only” package.

Individually owned and operated?


How many people do I need for a group?


