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Frequently Asked Questions

On this page you will find the most common questions and answers other members had before.

If you can’t find your answer here, you can always contact us directly at We are happy to get the questions you think other members could benefit from.

We have divided our question and answer page into different sections so you could find the right help as simple as possible.

Get started as a panelist

How do I create a profile?

To create a profile, sign up on the homepage.

Activate your profile by clicking the link you receive in your email.

How do I log in?

To log into MetroOpinion click “Login” in the menu. Here you need to enter your email and password.

If you cannot remember your password, generate a new one by clicking “Forgot your password”.

What is Privacy Policy and Terms and Conditions?

These are legal terms associated with being a member of MetroOpinion.

You can always find links to Privacy Policy and Terms and Conditions on the homepage.

Earnings and payments

How do I make a transfer to PayPal?

First of all you must have an active account on If you do not already have it, you can create one for free.

Please make sure that you are using the same email address for both PayPal and MetroOpinion accounts.

1) Log in to on Log in page.

2) Click on My earned points.

3) Once you have reached the payment threshold, click Update button and the money will be transferred to your PayPal account.

4) PayPal sometimes charges a 2% fee for making the transfer. Unfortunately, we cannot do anything about this.

5) Make sure that you log into your PayPal account and agree to receive money. It is your responsibility to accept the payment!

6) If you do not receive payment after 30 days, the money will be returned to your MetroOpinion account.

If you need help on how to use PayPal’s services, please contact them directly.

I am having isuess with my PayPal account. Can I use another account – for example, the account of my wife/husband?

 It is crucial that you have a PayPal account using the same email address as the one you use here.

Unfortunately, we cannot offer payment to other PayPal accounts. This would be a security flaw that someone could abuse.

"It is not possible to make a payment – try again later". What should I do?

If you encounter this message, please wait 2-4 days and then try to make the transfer again.

If you fail a few times, please contact us at


Is it possible to send a survey to me again?

Unfortunately, we cannot send you a survey again. Once we have the needed answers the survey is closed.

Don’t worry, we will find a new survey for you soon.

What does it mean when I get the message that I have taken a survey before?

You can get this message if you belong to another survey panel.

We have different technical methods to ensure that people do not respond to the same survey in several places on the internet, as it will damage the credibility of the study.

If you get this message, you cannot take part in the survey and you should just ignore it.

The study is in the wrong language - what do I do?

If you receive a survey in the wrong language, please contact our support at

If you can, when contacting our support, please reply to the invitation of the survey, so that our team may know which survey exactly is in question. It will help us to prevent others from receiving that same survey.

How do surveys work?

You will receive an invitation to a survey by email. In this email, there is a link to the survey and a description of how long it will take, and how much you would be credited for completing it.

Is it free to participate in surveys?

It is completely free to take surveys. And we reward you for your participation on MetroOpinion.

What kind of surveys will I be offered?

We offer you a wide range of surveys in many topics. The results are anonymous before being used by companies and organizations to gain insight about how products and services are received by you.

The answers are mass-collected and used for quantitative research. This means that lots of answers are collected, and statistical analysis is done to get a percentage view of what users think.

Why do I get the same question several times?

Many companies and organizations require that you are asked for certain things one more time, so that they can make sure that things like gender, year of birth and zip code are actually correct.

Therefore, it can happen that we ask the same questions repeatedly in the beginning of the surveys. If this is an inconvenience, we apologize to you. But, there is only one way around it – to answer the questions one more time.

There was an error in the study while I answered - what do I do?

It may happen that an error occurs that causes a survey to stop or close.

All studies will be tested through before they are offered to you.

If errors occur, it is a good idea to reply to the e-mail where you were invited to study in, and briefly describe the error that it can be fixed.

Is it possible to take surveys on smartphone or tablet?

Yes, all of the surveys are supported on all the devices. You are welcome to try it out. If anything unordinary happens, please write to us on, so that we can fix it as soon as possible, and so that you and other users don’t experience the same problem later.

Why am I not getting any surveys?

Surveys will be sent automatically to you once we have some that fit your profile and we believe that you will be able to complete.

We recommend that you log in to your profile and fill in as much as possible of your profile.

The more we know about you, the easier it is for us to give you the right surveys.

What does Early Screenout mean?

If you get the “Early Screenout” message, it means that you do not fit into the category of the panelists we looked for in this study.

The best way to get fewer of these messages is to fill more of your personal information about who you are. To do this, log in and fill in the fields you are told to fill.

Why am I being moved from one study to another?

If you start a survey, but our algorithm realizes that you’re not the right person for that survey, we will automatically try to find a better one for you based on the information you’ve given at the start of the first interview, or based on the information on your profile. Most of the times, it happens that we do find a survey you are eligible for, but we apologize in the event that we don’t manage to do this.

I've got an error in the survey. What do I do?

If you’ve got an error in the survey, please check the following:

1) Are cookies enabled in your browser? If you are not you are not registered properly.

2) If you have let an inquiry be open in a window in a very long time, it can get the study to fail.

3) If you navigate away from the study may also study to fail.

4) Consider opening an investigation in another browser if you can not open an investigation up. You can also benefit from installing Flash Media Player to the latest version.

5) In some cases it may be advantageous to try to open a study up on your desktop computer rather than on a smartphone or tablet if the study failed here.

What does Quota Full mean?

“Quota Full” means in short that we already have had enough answers in your group.

We run on a first-come, first-served principle, which means that sometimes we cannot offer a survey for you.

Your account

My password is not working. What do I do?

If you forgot your password, you can use the option on the Login page to generate a new one.

The new password will be sent to your email address.

I'm having trouble logging in. What do I do?

You must use your email address as a username.

If you cannot remember your password, you can generate a new one on the Log in page.

Is it possible to change my username (email)?

You can only change your email by making a request at

Since there is money connected to an email, we have this layer of extra security.

Why is there a negative amount in my account?

If you have a negative or reduced earnings, this is usually because a survey you’ve done is found to be invalid. This can happen for the following reasons:

  1. It may be that you completed the survey so fast that you could not have read and understood the questions.
  2. It may also be because your answers weren’t consistent, so we estimated that you have not been honest.

The best way to avoid deductions is to read and answer honestly.

How do I delete my profile?

Sign in to your profile and click Unsubscribe. Then simply follow the instructions on the page.



If you want to change or get information about the data we have about you, please write to