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We are joined here today by Bill Meaney, president and CEO, and Barry Hytinen, our EVP and CFO.
Today, we plan to share a number of key messages to help you better understand our performance, including how we are continuing to respond and adapt to the COVID-19 pandemic; continuing to demonstrate top line resilience in our physical storage business, continuing to see strength in our data center business, progressing on our transformation program with Project Summit, and how we are remaining committed to funding innovation and new product development.
We have noted the impact from COVID-19 on our expectations of how that may impact our operations and financial performance in 2020.
We have also noted our expectations for Project Summit as well as certain other comments on our expectations for the remainder of the year.
In addition, we use several non-GAAP measures when presenting our financial results.
We have included the reconciliations to these measures as required by Reg G in our supplemental financial information.
With that, Bill, would you please begin?
Let me start by saying, I hope you and your families are safe and well.
The third quarter provided us with a great opportunity to demonstrate the significance of the measures we have taken over the last few months in response to the pandemic and set a marker for outperformance through top line resilience in our physical storage and growing data center businesses, adjusted EBITDA margin expansion and by maintaining our strong cash generation track record all while continuing our investment in innovation and new product development.
Despite lingering uncertainty related to the global COVID-19 pandemic, we have seen improvements, albeit gradual in key U.S. and international markets as it relates to our service activity levels, while showing continued strong performance in both our physical storage business and our global data center business.
I continue to be inspired by the tireless efforts of our teams as they support and care for our customers, each other in our communities, while accelerating progress on our strategic priorities.
From the start, we set out our priorities to deal with the situation clearly and take care of the health and safety of our people and work hard to honor the commitments we have made to our customers.
In April, we had up to one-third of our workforce out on furlough or other temporary leaves.
I'm happy to report that we have brought a significant number of these mountaineers back to work to serve our customers, and we now have over 90% of our employees working regularly.
Whilst this has been a very difficult time, we have proven to be very resilient.
We are financially healthy with strong and reliable cash flow, driven in part by our brand and customer loyalty.
This is evident in how we've managed the heightened uncertainty of the past eight months.
We quickly aligned on the right mix of priorities to maintain strong near-term momentum while continuing our investments in innovation and new products as we execute our plan for long-term value creation.
This, combined with the benefits from Project Summit has allowed us to continue to invest in transforming and modernizing our company.
As demonstrated by our year-on-year constant currency year-to-date adjusted EBITDA and storage revenue growth, we can already see the evidence supporting our belief that we will emerge from this pandemic as a stronger company on all dimensions.
Clearly, there are still many uncertainties around COVID in terms of the development of the pandemic and how the government's worldwide will continue to respond with varying degrees of restrictions as infections rise.
However, in the third quarter, we saw signs of improvement in customer trends, and as a result, the decline of our service revenue moderated.
In addition, there is clear evidence that as and when the restrictions lift customers do come back to us with needs from both a physical and digital document storage perspective.
And while some elements of our business may have changed forever, our positioning with the communities we serve remain strong.
Throughout the pandemic, we have continued to adapt and transform our business model and solutions to changing customer needs due to challenges created by COVID-19.
Our customers are evaluating their real estate needs, business processes and ways to increase digitization in a remote workplace setting.
We have been focused on helping them navigate these challenges and have tasked ourselves with accelerating our response to our customers' needs.
One thing is certain, the pandemic has created opportunities for us to help our customers in new and innovative ways.
The fact is we're a different company than the one most people know.
The strategic journey we have been on has driven this change.
And to remind folks, our focus remains on three pillars.
First, continued growth in physical storage revenue through pricing as well as new volume growth achieved from record growth in emerging markets and are in consumer storage in developed markets.
Second, utilizing our global scale as well as 70 years of customer trust to deliver a differentiated data center offering.
And third, new products and services that allow our customers to achieve reliable and secure information management in a more complex regulatory environment and one in which hybrid, physical and digital solutions are the norm.
Further expanding on the product and services pillar, most know us for protecting highly regulated records.
But over the years, our relationships have evolved to help customers manage a broader set of assets and to help them solve a broader range of problems.
As customers' needs evolve, their expectations of us evolve.
For this reason it is important we continue to invest in creating solutions that unlock value for our customers.
A great example of this is a solution we just provided for a U.S. credit union who needed a faster, more efficient method for processing new members' mortgage loans after closing.
Their old process was too manual and it could no longer support the volume of work, much less scale to meet the credit Union's 30% year-over-year growth projection.
And it didn't satisfy increased regulations, the organization must now meet when selling their loans.
We rebuilt the customer's workflow to better integrate their mix of paper and digital loan materials.
This included mailroom services, document scanning and private vault with bio-resistant safeguards in defensible, secure disposition.
We also applied machine learning to automate how the credit union access data, verified its accuracy and resolve missing or incorrect items.
With these changes, the credit union can now process post-close mortgage loans much faster, more than doubling their capacity while reducing their costs by 25%.
This example speaks to what we see as our differentiation and why customers ultimately call us when they need help.
For some time, we have talked about our opportunity to enable our customers' digital transformation journeys.
Initially, much of this work was going on behind the scenes, especially as Project Summit got under way, putting in place the systems and structures to support this transformation.
The benefits of this work are now becoming more evident with notable improvements to our customer experience at a time when demand for our solutions has never been greater.
This materialized in the third quarter and high-single-digit growth in our digital solutions business.
If you look at our physical storage business, this remains a key foundation for Iron Mountain.
Customers have long trusted us to secure their information and their assets that matter most to them.
They needed us to service their lock, if you will.
But over time, while their needs expanded beyond security and compliance, their jobs grew more complex as they now had to store, use and extract value from growing amounts of information that was in both physical and digital form.
The hybrid nature of their data was preventing them from achieving speed, compliance, efficiency and ultimately growth.
A lock was no longer enough.
They now needed a key to solve for this hybrid environment.
Uniquely, Iron Mountain offers both the lock and the key that organizations need in order to realize competitive advantage from their paper and digital information.
Plenty of companies offer a secure home for valued assets, when they offer technology services so customers can better use those assets, but this over specialization falls short of the needs of most customers.
We hear from our customers that they want partners who can help them build singular solutions capable of solving for multiple demands of speed, cost savings, revenue opportunities and security.
This is Iron Mountain's distinctive position.
We serve as the lock and the key.
Now, let's take a closer look at business trends during the third quarter.
At a high level, we are pleased with the stabilization and early recovery we're beginning to see across our service business.
Service activity levels have shown a gradual improvement from the second quarter.
However, similar to what we discussed last quarter, the shape of the recovery will be dependent on macro factors.
The recent increases in COVID-19 cases in many parts of the world has focused states and countries to implement new restrictions to mitigate the spread of COVID-19.
Whilst these factors will make the recovery uneven, our experienced management team is prepared to confidently manage the volatility.
Turning now to our physical storage business.
Total organic storage rental revenue growth accelerated modestly from last quarter, up 2.5%.
This once again was driven by strong revenue management results as well as growth in our emerging markets in consumer.
We continue to be very encouraged with the levels of organic storage revenue growth, underscoring the durability of the physical storage business and supporting strong cash generation.
Total global organic volume increased 2 million cubic feet sequentially.
Contributing to this was 3 million cubic foot increase in consumer and other and fine art storage, partly offset by a decrease in records management volume.
Looking more specifically at records management organic volume, this was down 1.1 million cubic feet compared to the second quarter.
While still a decline, this is a significant improvement from the 3.9 million cubic foot decline last quarter, again, reflecting the early signs of recovery.
We continue to expect the full-year organic volume to be down 1 to 1.5% and up 2.5% in terms of organic revenue based on current visibility.
Turning now to our global data center segment.
We are very encouraged by another strong quarter of bookings.
In Q3, we leased 12.3 megawatts, bringing the year-to-date total to just over 51 megawatts.
The strong leasing this year, particularly among smaller deployments, has resulted in increase in our utilization by more than seven points to nearly 92%.
Given the need for additional capacity, we have increased our development pipeline to approximately 50 megawatts, consisting of both greenfield development and further build out of existing facilities.
Moreover, in excess of 50% of our development is pre-leased, resulting in a strong backlog.
Let me now provide a brief update on Project Summit.
Our transformation program is progressing well, and we are on track to realize our permanent structural cost savings of $375 million per year exiting next year.
Most notably, these ongoing initiatives should not only significantly reduce our cost base, but also make it easier for our mountaineers to get work done, enabling them to focus on a more customer centric approach.
Some examples include: driving global standardization in IT, replacing cumbersome manual processes with reliable automation and improving the user experience while reducing process cycle time.
We are as excited about the systems and process improvements that our Project Summit as we are about the bottom line improvement and believe the end result will be an enhanced value proposition for our customers and communities.
As we shared with you last quarter, we are strongly committed to all of our stakeholders.
We are focused on our culture, especially our purpose to inspire and build better lives and communities.
I would also point out that we are committed at the executive level to continue on our path and accelerate improving our diversity and inclusion.
In order to be a sustainable and successful company, we need to attract the best talent to drive maximum creativity through diverse and innovative thinking.
I am proud to say we achieved a perfect score of 100 on the Human Rights Campaign Foundation's 2020 Corporate Equality Index.
This recognition reinforces the important work we are doing and supports our goal of building and promoting an inclusive culture that encourages our employees to bring their whole authentic cells into the workplace.
As we look at our business going forward, we see opportunities as well as risks and we are making every effort to ensure we are well placed to maximize the opportunities.
We are cautious about our expectation of the pace of market recovery as we progress through 2021.
In our own business, as we've shared with you in previous calls, we expect a gradual recovery in our service business to continue as economic activity recovers, leading 2021 to look similar to 2020, just in reverse in terms of quarterly progression.
The work we are doing and have done to address the challenges posed by COVID-19, gives us confidence that we will come out of this position to consistently deliver long-term sustainable growth.
In summary, we are leveraging the opportunity in this rapidly changing environment to reaffirm our commitment to our strategy of growth through increased product offerings in the physical storage area as well as continued rapid growth in our data center and digitization areas.
At the same time, we continue to exercise prudent cost control and drive further efficiency across the organization through our transformation activities.
We are proud of the progress we have made toward our transformative shift during this crisis.
We are now even more enthusiastic about the speed of our future transformation given the lessons we have learned during the pandemic.
I hope you all remain well.
We are pleased with our third quarter and year-to-date performance.
In a challenging macro environment, our team delivered solid performance across each of our key financial metrics.
Revenue of $1.04 billion declined 2.4% on a reported basis year on year, which includes a 30 basis point impact from foreign exchange.
Total organic revenue declined 3.4%.
Organic service revenue declined 13.5%, reflecting the continued COVID impact on our activity levels.
While the pace of recovery continues to be dependent on many factors, overall, we continue to see service declines moderate, reflecting an improving trajectory since the April, May time frame.
For the full quarter, service trends were generally consistent with the July levels we discussed on our last call.
Despite the macro headwinds, total organic storage rental revenue grew 2.5%, driven by three points of revenue management and data center growth partially offset by a 30-basis-point decline in global organic volume on a trailing 12-month basis.
This is 30-basis-point improvement as compared to the second quarter on a trailing 12-month basis.
Adjusted EBITDA was $370 million.
Adjusted EBITDA margin expanded 30 basis points year on year to 35.7%.
The improvement reflects progress on our Summit transformation, revenue management and favorable mix while partially offset by fixed cost deleverage on lower service revenue and higher bonus compensation accrual.
In addition, in the third quarter, we incurred incremental cost to keep our teams safe, for example, specialized cleaning of our facilities as well as purchases of personal protective equipment.
We included these expenses in our adjusted EBITDA.
Adjusted earnings per share was $0.31, down $0.01 from last year.
AFFO declined 5.4% to $213 million.
As compared to adjusted EBITDA, the decline in AFFO was primarily driven by timing of cash taxes consistent with our outlook.
Turning to segment performance and starting with the global RIM organization.
In the third quarter, our global RIM business experienced declines in service revenue, albeit at moderating levels compared to earlier in the year.
This was partially offset by storage volume growth in our faster-growing markets and revenue management, which led to a total organic revenue decline of 3.9%.
Back, together with better than planned project Summit benefits resulted in adjusted EBITDA margin expansion of 110 basis points.
In the service business, we experienced year-on-year declines of approximately 31% for new boxes inbounded and 39% for retrievals and refiles.
We also continue to see a slowdown on the outgoing side as permanent withdrawals declined to 28% and destructions were down 22%.
In our thread business, activity declined approximately 17%.
For the third quarter, our average realized paper price was 20% higher than the prior year, which was more than offset by a decline in paper tonnage, leading to a net $3 million reduction in adjusted EBITDA.
As we projected on our last call, after the temporary spike in recycled paper prices in April and May, prices have taken a step down.
And by October, paper prices have now returned to the low levels experienced at the end of 2019.
Our consumer storage business has maintained momentum and continues to be a more meaningful contributor to our overall physical storage volume growth.
In the third quarter, we continued cost reduction actions, including furloughs and reduced work hours, albeit at much lower levels than earlier in the year.
As service revenue expectations improve, we want to ensure we are staffed to the appropriate level so we can fully support our customers.
As we have discussed before, this does tend to cause incremental cost deleverage as we bring back employees ahead of demand.
We think this is the right investment to service our customers.
Turning to global data center.
The business delivered organic revenue growth of 12.1%, driven by prior period leasing and strong service revenue growth.
This was partially offset by a moderate churn of 160 basis points, in line with our target of 1 to 2% per quarter.
In the fourth quarter, we are expecting slightly elevated levels of churn compared to our normal target range.
In the quarter, we booked a nonrecurring revenue adjustment of $1.8 million.
Adjusted EBITDA margin of 45.8% was consistent with our first half trend.
As Bill noted, our data center team continued to deliver strong bookings momentum, signing over 12 megawatts of new and expansion leases, bringing year-to-date bookings of 51 megawatts.
This commercial success resulted in us exceeding our previous full-year target through the first nine months.
For the full year, we expect to deliver more than 55 megawatts of new and expansion leasing, representing bookings growth of 45%.
Of course, that includes the significant hyperscale lease in Frankfurt.
And excluding that, we would expect bookings growth of about 23%.
This compares to our original guidance of 15 to 20 megawatts or mid-teens bookings growth.
We believe we are growing considerably faster than the broader market.
Going into next year, we feel good about the state of our pipeline, both from a hyperscale perspective as well as our core retail co-location business supporting rich ecosystems across our platform.
We believe we can lease in excess of 20 megawatts next year, which would result in mid-teens annual bookings growth.
In October, we announced the formation of our joint venture with AGC Equity partners, a greater than EUR 300 million partnership for our fully pre-leased data center in Frankfurt.
This venture represents an important strategic step toward our goal of identifying alternative sources of capital to fund accelerating growth as we expect proceeds will be redeployed into higher return development opportunities.
As we have previously disclosed, the venture will be reflected as an unconsolidated joint venture and therefore, will not flow through to revenue and EBITDA.
Turning to Project Summit.
In the third quarter, we recognized $48 million of restructuring charges as well as an adjusted EBITDA benefit of $48 million.
Through the first nine months, we have delivered $113 million of benefit.
This is ahead of our prior expectations as we accelerated certain initiatives in 2020 with a particular focus on the highest return activities in response to COVID 19.
As Bill referred to, we now expect the program to deliver adjusted EBITDA benefits of $165 million in 2020, approximately $150 million more in 2021 with the full program generating $375 million exiting 2021.
In terms of costs related to Project Summit, we now expect to spend closer to $200 million in 2020.
We continue to expect the cost to implement the full program to be approximately $450 million.
Turning to cash flow and the balance sheet.
We are operating from a position of significant balance sheet strength.
In the third quarter, our team did a nice job delivering further cash cycle improvement, with solid performance in both payables days and days sales outstanding.
On a sequential basis, cash cycle improved by a full day as a result of continued DSO improvement.
In August, the team executed another successful bond refinancing, issuing $1.1 billion to redeem our most restrictive outstanding debt and pay down a portion of the outstanding balance under our revolving credit facility.
The continued strong support received from the fixed income community provided us the opportunity to upsize our transaction while printing the lowest coupon for 10-year notes in the company's history.
Taken together with our bond offerings in CIN, we issued $3.5 billion of new debt on a leverage-neutral basis, increased our weighted average maturity by over two years to nearly eight years, while only modestly increasing our weighted average cost of debt.
Additionally, these new bonds are more in line with our REIT peers as they include a fixed charge coverage ratio as opposed to a debt-to-EBITDA covenant.
Also, I think it is worth noting that we have eliminated all of our six and a half times leverage covenant bonds, meaning our most restricted bond covenant is now seven times debt-to-EBITDA.
At quarter end, we had $1.7 billion of liquidity.
As a reminder, at the end of the second quarter, we had elevated levels of cash on our balance sheet due to the timing of the payoff of one of our notes from the June bond offering.
We paid off the notes in early July, leaving us with a cash balance at September 30 $152 million.
We ended the quarter with net lease-adjusted leverage of 5.3 times, which takes into account adjustments as described in our credit facility.
Looking ahead, we expect to end the year with leverage of approximately 5.3 times, which would represent an improvement year on year as we made progress toward our long-term leverage range.
With our strong financial position, our board of directors declared our quarterly dividend of $0.62 per share to be paid in early January Turning to capital expenditures.
Our full-year expectation is now approximately $450 million, or a decrease of $75 million, reflecting development capital for our FIFO data center that will now be a part of our venture with AGC.
Now, let me share a few thoughts as to our capital allocation strategy.
First, we are committed to our dividend at this sustainable level.
And over time, we expect to glide into our targeted AFFO payout ratio of mid-60s percent.
Second, we are committed to our target long-term leverage range of four and a half to five and a half times on a net lease-adjusted basis.
This year, the team has made good progress toward our target.
As investors know, we have been allocating significant capital to our data center business for several years.
And as our pipeline continues to build with high-return investment opportunities, our strategic intent is to increase the amount of capital we dedicate to the business.
With that, we have considered options to generate incremental funds for investment.
We view capital recycling as a good means to monetize certain assets, particularly industrial real estate to increasingly invest in our development pipeline.
Industrial cap rates are at historically low levels, and we have the opportunity to structure long-term leases on favorable terms that effectively allow us to have control of the facilities, whether we lease or own.
With that, in the third quarter, our team accessed the market and monetized two facilities for proceeds of approximately $110 million.
This brings our year-to-date proceeds to nearly $120 million, ahead of our full-year target of $100 million.
With the highly favorable market backdrop, together with our development pipeline, we are planning to recycle relatively more going forward, albeit what will amount to a small portion of our total industrial assets.
Similarly, we view selling stabilized data center assets into a joint venture as analogous to monetizing industrial real estate assets.
It represents another source of capital to redeploy into development projects.
Of the joint venture we just announced in Frankfurt is a good example of this strategy.
The JV provides us with an opportunity to boost returns on stabilized assets and provides incremental capital to allocate to projects in the development phase.
Turning to our outlook for the remainder of the year.
While we are not issuing official guidance today, I would like to provide an update as to our expectations, excluding any material and unforeseen changes.
With the continued impact of COVID, we are planning for the fourth quarter to be generally in line with the third quarter for revenue and adjusted EBITDA on a dollar basis.
Therefore, for the full-year 2020, this would lead to a low single-digit revenue decline and flat to slightly positive adjusted EBITDA growth as compared to last year.
This outlook includes a full-year headwind from foreign exchange rates approaching $60 million for revenue and $20 million for adjusted EBITDA.
This outlook reflects our solid year-to-date performance, benefits from revenue management, accelerated project Summit savings and incorporates a cautious view for the fourth quarter.
Given our favorable results, we now expect AFFO growth to be up low single digits for the full year.
Our full-year expectations for tax rate and shares outstanding remain unchanged from our prior commentary.
When we look ahead to 2021, as you expect, until we get COVID-19 behind us, naturally, it is difficult to provide guidance.
But we are committed to providing the investment community with additional commentary on our trajectory and underlying business trends, just as what we've been doing throughout this year.
While the challenges for our service business persist, we remain confident in its resiliency and the continued durability of our storage business.
I'm proud of how the team has responded to these challenges and the strong results we've delivered.
We look forward to sharing further progress with you on our 0earnings call.
And with that, operator, please open the line for Q&A.

user
compname says q3 revenue fell 2.4% to $1.04 billion.
q3 revenue fell 2.4 percent to $1.04 billion.
adjusted earnings per share for q3 was $0.31.
expects project summit will generate $165 million in adjusted ebitda benefits in 2020.
no change to overall scope and size of total summit program.
continues to expect project summit to generate $375 million of adjusted ebitda benefits exiting.

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