text: **2.7 Management and support tools**
  
  The IBM Spectrum Virtualize system can be managed through the included management 
  software that runs on the IBM Storwize V7000 hardware. 
  
  **2.7.1 IBM Assist On-site and Remote Support Assistance**
  
  The IBM Assist On-site tool is a remote desktop-sharing solution that is offered through the 
  IBM website. With it, the IBM service representative can remotely view your system to 
  troubleshoot a problem. 
  
  You can maintain a chat session with the IBM service representative so that you can monitor 
  this activity and either understand how to fix the problem yourself or allow the representative 
  to fix it for you. 
  
  To use the IBM Assist On-site tool, the master console must access the internet. For more 
  information about this tool, see this website. 
  
  When you access the website, you sign in and enter a code that the IBM service 
  representative provides to you. This code is unique to each IBM Assist On-site session. A 
  plug-in is downloaded onto your master console to connect you and your IBM service 
  representative to the remote service session. The IBM Assist On-site tool contains several 
  layers of security to protect your applications and your computers. The plug-in is removed 
  after the next restart. 