text: booked Long Island Sound ferries from Connecticut to 
  
  Long Island within 48 hours of the attack. Others spent 
  
  the weekend driving supplies to the new locations so 
  
  employees could concentrate on customers instead of 
  
  on ﬁnding pens and paper. Employees and suppliers 
  
  were determined to get the company, its distributors 
  
  and its customers through the crisis. 
  
  By Monday, Sept. 17, all of The Hartford’s business 
  
  units in New York were serving customers again. 
  
  Employees had new furniture, phones, servers and PCs. 
  
  Distributors’ and customers’ access to company e-mail 
  
  was never interrupted. Calls to old phone numbers were 
  
  rerouted to cell phones or new ofﬁce phones. Print and 
  
  radio ads—along with The Hartford’s Web site— 
  
  gave customers instructions for ﬁling claims quickly. 
  
  Customer relationships were stronger than ever. The 
  
  Hartford Experience—customer solutions, ease of doing 
  
  business and extraordinary service—was never better 
  
  demonstrated. 