text: **18.2 Information collection**
  
  If the guidance in 18.1, “Troubleshooting common problems” on page 378 does not help you 
  determine and resolve your problem, speak to IBM Support. In this section, we explain the 
  information to gather for IBM Support so that they can help you more efficiently. 
  
  When you report a problem to IBM Support, you must provide the version of the software that 
  you are using. For Content Manager OnDemand, this version might include the numbers of 
  the operating system, DB2, Oracle, IBM Tivoli Storage Manager, Content Manager 
  OnDemand, and ODWEK. This information helps IBM Support determine whether the 
  software version is still supported and whether known issues exist with that software version. 
  
  We also advise that you apply the latest maintenance level to Content Manager OnDemand 
  before you contact IBM Support to ensure that you are not experiencing a problem that is 
  resolved. 
  
  Table 18-2 shows commands that are used to determine the version of Content Manager 
  OnDemand on various operating systems. 