text: **13.7.2 Remote Support Assistance**
  
  Introduced with V8.1, Remote Support Assistance allows IBM support to remotely connect to 
  the Storwize V7000 through a secure tunnel to perform analysis, log collection, and software 
  updates. The tunnel can be enabled ad hoc by the client or enable a permanent connection if 
  wanted. 
  
  **Note:**Clients who purchased Enterprise Class Support (ECS) are entitled to IBM support 
  by using Remote Support Assistance to quickly connect and diagnose problems. However, 
  IBM Support might choose to use this feature on non-ECS systems at their discretion. 
  Therefore, configure and test the connection on all systems. 