text: **N**ew technology tools made The Hartford Experience— 
  
  customer solutions, ease of doing business and 
  
  extraordinary service—more real than ever for our cus- 
  
  tomers in 2001. 
  
  It was a year that saw the debut of life operations’ 
  
  Hartford Investor Web portal, expanded Web portals for 
  
  group beneﬁts administrators, and enhancements to 
  
  technology for The Hartford’s property-casualty agents 
  
  and customers. 
  
  Hartford Investor is both a versatile personal 
  
  assistant and an aid in wholesaling, especially for the 
  
  independent ﬁnancial planner channel. Broker-dealers 
  
  and ﬁnancial advisors can use it to research The 
  
  Hartford’s full complement of individual life and invest- 
  
  ment products, update their books of business in 
  
  seconds, track daily fund performance, run ﬁnancial- 
  
  planning models, receive online product training, 
  
  produce customized presentations and even submit 
  
  business electronically. 