text: **Chapter 18. Troubleshooting and tracing**
  
  A problem can manifest itself in many different ways. Often, the root cause of the problem is 
  not obvious. This chapter describes an approach to problem determination for the IBM 
  Content Manager OnDemand (Content Manager OnDemand) system administrator. It guides 
  you through the initial steps in problem diagnosis. In addition, this chapter helps you gather 
  the documentation that is most likely required by the IBM Support Center for further 
  diagnosis. 
  
  In this chapter, we cover the following topics: 
  
  (cid:2) Troubleshooting common problems 
  (cid:2) Information collection 
  (cid:2) Content Manager OnDemand trace facility 
  (cid:2) Other tracing options 