text: **II.16. Reduction in price**
  
  **II.16.1. Quality standards**
  
  If the contractor fails to provide the service in accordance with the FWC or a specific 
  contract (‘unperformed obligations’) or if it fails to provide the service in accordance with 
  the expected quality levels specified in the tender specifications (‘low quality delivery’), the 
  contracting authority may reduce or recover payments proportionally to the seriousness of 
  the unperformed obligations or low quality delivery. This includes in particular cases where 
  the contracting authority cannot approve a*result*, report or deliverable as defined in Article 
  I.6 after the contractor has submitted the required additional information, correction or 
  new version. 
  
  A reduction in price may be imposed together with liquidated damages under the conditions 
  of Article II.15. 
  
  **II.16.2. Procedure**
  
  The contracting authority must*formally notify*the contractor of its intention to reduce 
  payment and the corresponding calculated amount. 
  
  The contractor has 30 days following the date of receipt to submit observations. Failing 
  that, the decision becomes enforceable the day after the time limit for submitting 
  observations has elapsed. 
  
  If the contractor submits observations, the contracting authority, taking into account the 
  relevant observations, must*notify*the contractor: 