text: The Minato Bank has created a position 
  The Minato Bank has created a position 
  
  titled “Service Care Manager” at each of 
  titled “Service Care Manager” at each of 
  
  its branches, filled by at least one branch 
  its branches, filled by at least one branch 
  
  managerial staffer, as part of measures to 
  managerial staffer, as part of measures to 
  
  make branch visits more pleasant for 
  make branch visits more pleasant for 
  
  customers, following earlier nuts-and-bolts 
  customers, following earlier nuts-and-bolts 
  
  improvements. 
  improvements. 
  
  Service Care Managers are dedicated to 
  Service Care Managers are dedicated to 
  
  improving support and services for the 
  improving support and services for the 
  
  customer at each branch. Their training 
  customer at each branch. Their training 
  
  includes simulations of the problems faced 
  includes simulations of the problems faced 
  
  by persons with disabilities, awareness 
  by persons with disabilities, awareness 
  
  raising and support methods for the elderly 
  raising and support methods for the elderly 
  
  and persons with disabilities. 
  and persons with disabilities. 