text: By early November—less than 60 days after the 
  
  attack—The Hartford’s New York employees were in 
  
  their new permanent ofﬁces at 2 Park Ave. 
  
  No less impressive—and certainly no less swift— 
  
  was The Hartford’s claims service during Sept. 11’s 
  
  aftermath. “Catastrophe Team”—CAT—adjusters were 
  
  on the ground within days, fulﬁlling obligations to poli- 
  
  cyholders who suffered losses. As an example, The 
  
  Hartford advanced $1 million within 72 hours of the dis- 
  
  aster to help the Thacher, Profﬁtt & Wood law ﬁrm 
  
  establish temporary midtown Manhattan ofﬁces. All 
  
  the ﬁrm’s employees had evacuated the World Trade 
  
  Center’s south tower before everything in their ofﬁces 
  
  was destroyed. Within a week, Thacher, Profﬁtt & Wood 
  
  was back in business. 
  
  The Hartford assigned extra resources to expedite 
  
  service requests, and customers received premium 
  
  payment extensions as needed. One adjuster wrote a 
  
  $250,000 check on the spot to help a lower Manhattan 
  
  software-development company begin its recovery. 
  
  CAT team members and call center customer service 