text: Our Sprint PCS wireless customer base continues to grow, with year-end 
  
  customers at 85,139 spread from Harrisonburg, Virginia to Harrisburg, 
  Pennsylvania. Our customers are averaging approximately 700 minutes of 
  usage per month and we have one of the lowest customer churn rates in the 
  industry. To keep up with this growth and improve our service, we continued 
  investing in additional network facilities. We added capacity to 26 existing 
  tower sites and installed 16 new tower locations bringing our total sites to 
  253. Our plan is to add capacity and build additional sites in 2004 in order 
  to meet expected growth. 
  
  We added a new type of customer in 2003. Through Sprint’s 
  relationship with its wholesale cutomers, more than 11,000 pre-paid 
  customers were added to our network. These pre-paid accounts, usually 
  for customers with no established credit, are a low cost method to increase 
  customers. They can purchase phones and some minutes at various 
  convenience, electronic or department stores in addition to one of our 
  company locations. When needed, they can easily purchase additional 
  minutes. 
  
  Camera phones and e-mailing pictures were hot in 2003. We now 
  offer phones that can take and send a 15 second video. Late in the year, 
  we launched Spirit PCS ReadyLinksm, the Sprint walkie-talkie style 
  service. It is hoped that these new services will be major sales drivers 
  in 2004. 