text: You can also use security features to restrict access by the IBM service representative. Your 
  IBM service representative can provide you with more detailed instructions for using the tool. 
  
  The embedded part of the IBM Spectrum Virtualize V8.1 code is a software toolset that is 
  called Remote Support Client. It establishes a network connection over a secured channel 
  with Remote Support Server in the IBM network. The Remote Support Server provides 
  predictive analysis of IBM SAN Volume Controller status and assists administrators for 
  troubleshooting and fix activities.*Remote Support Assistance*is available for no extra fee, and 
  no additional license is needed. 