text: **Obtaining Access to Support Structures and Municipal Rights**
  **of Way**
  We must have access to support structures and municipal rights of way 
  for our cable facilities. We can apply to the CRTC to obtain a right of 
  access under the Telecommunications Act in areas where we cannot 
  secure access to municipal rights of way. Failure to obtain access could 
  increase Cable costs and adversely affect our business. 
  
  **Complexity of Our Business**
  Our businesses, technologies, processes and systems are operationally 
  complex and increasingly interconnected. If we do not execute properly, 
  or if manmade or natural disasters impact them, customers may have a 
  negative experience, resulting in increased churn and lower revenue. 
  
  **Reliance on Third Party Service Providers**
  We have outsourcing arrangements with third parties to provide certain 
  essential components of our business operations to our employees and 
  customers, including payroll, certain facilities or property management 
  functions, 
  certain installation and service 
  technicians, certain information technology functions, and invoice 
  printing. Interruptions in these services can adversely affect our ability to 
  service our customers. 
  
  call  centre support, 
  
  **Dependence on Facilities and Services of ILECs**
  Business telephony operations that are outside our cable territory highly 
  depend on the availability of facilities and services acquired from 
  incumbent telecom operators, according to CRTC rules. Changes to 
  the cost of operating these 
  these rules could significantly affect 
  businesses. 