text: • Write your e-mail in clear and simple language. 
  
  Don’t try to sound too formal, and don’t use complicated words 
  when simple ones would work just fine. As far as possible, write in 
  the active voice. 
  
  • Structure your message clearly, and include only the necessary 
  
  information. 
  Take care not to confuse the message by including too many topics 
  in one e-mail. Respect your colleagues’ time, and try to keep your 
  messages as short as possible. 