text: A further measure is installation of handheld 
  A further measure is installation of handheld 
  
  **Making banking**
  **a more pleasant experience**
  **for all customers**
  
  hearing support devices at all branches 
  hearing support devices at all branches 
  
  (except housing loan promotion offices), to 
  (except housing loan promotion offices), to 
  
  allay the concerns of hearing-impaired 
  allay the concerns of hearing-impaired 
  
  customers who find it difficult to converse 
  customers who find it difficult to converse 
  
  With the old-age dependency ratio soaring, 
  With the old-age dependency ratio soaring,  and follow spoken instructions. By using the 
  and follow spoken instructions. By using the 
  
  the SMFG Group aims to provide friendly, 
  the SMFG Group aims to provide friendly,  devices as communication tools, bank 
  devices as communication tools, bank 
  
  easy-to-use banking services for all its 
  easy-to-use banking services for all its  employees can respect customer privacy 
  employees can respect customer privacy 
  
  and do not have to talk loudly. 
  and do not have to talk loudly. 
  
  customers. 
  customers. 
  Some Group companies are likewise making 
  Some Group companies are likewise making  Further measures include posting of “green 
  Further measures include posting of “green 
  
  their facilities barrier-free at bank branches 
  their facilities barrier-free at bank branches 