text: In 2003, we focused on improving our distribution channels. We 
  
  expanded and relocated our stores in Harrisonburg and Winchester, 
  Virginia to handle our growing customer base. At our Edinburg, 
  Virginia store, we expanded both our hours and office space. We 
  continue to increase our direct sales force to expand our base of 
  business customers. To make it convenient for our potential 
  customers, we also grew the number of local third-party sales 
  partners. 
  
  A much publicized development in our industry was the introduction of Wireless Local Number Portability 
  (WLNP) on November 24th, 2003. Starting on that day, customers in the 100 largest population centers in the 
  United States were able to change wireless carriers while keeping their existing phone number. WLNP will be 
  available in the entire country on May 24, 2004. To date, this change has had only a minor impact on Shentel’s 
  customer base. 
  
  We continue to work to make PCS a growth vehicle of revenue and net income for Shenandoah 
  
  Telecommunications Company. 