text: **Authors**
  
  This book was produced by a team of specialists from around the world working at the 
  International Technical Support Organization, San Jose Center. 
  
  **Wei-Dong Zhu**is a Content Management Project Leader with the ITSO at IBM US, 
  California. She is a Certified Solution Designer for IBM Content Manager. She has more than 
  10 years of software development experience in accounting, image workflow processing, and 
  digital media distribution (DMD). Her development work in one of the DMD solutions 
  contributed to a first-time ever win for IBM of an Emmy award in 2005. Jackie joined IBM in 
  1996. She holds a Master of Science degree in Computer Science from the University of 
  Southern California. 
  
  **Jim Ilardi**is a Consulting Client Solution Professional in Carmel, New York. Jim has over 30 
  years of experience in IT and over 18 years working with Content Manager OnDemand. Jim 
  started with IBM in Lab Services installing many OnDemand systems around the world. 
  Today, Jim works in Pre-Sales Technical Sales covering Enterprise Content Manager in the 
  New York Area. 
  
  **Deborah Matamoros**is a Software Developer with Content Manager OnDemand. She has 
  26 years of development experience at IBM, with the last seven of those years in OnDemand. 
  Her area of expertise is Report Distribution. Debbie holds a degree in Computer Science from 
  the University of Oregon and currently resides in Park City, Utah. 