text: 3. The Upload Support Package window provides four options for data collection. If you were 
  contacted by IBM Support because your system called home or you manually opened a 
  call with IBM Support, you receive a*PMR number*. Enter that PMR number into the**PMR**
  field and select the snap type (often referred to as an*option 1, 2, 3, 4 snap*) as requested 
  by IBM Support (see Figure 13-69). In our example, we entered our PMR number, 
  selected snap type 3 (option 3) because this automatically collects the statesave that were 
  created at the time the node restarted, and clicked**Upload**. 
  
  **Tip:**To open a service request online, see the IBM Support Service requests and 
  PMRs web page. 