text: (cid:2) B**usiness Technology Solutions**
  **Manager Mike Conery and**
  
  **tools into their sales strategies.**
  **BTSMs work out of 14 regional**
  **ofﬁces throughout the country,** **Automation Trainer Brenda**
  **advising agents on the best way** **Fischer, left, help agents such as**
  **to use tools such as the Electronic** **Bonnie Piazza, commercial select**
  **Business Center and InterComm** **accounts manager at Webster**
  **On the Net (ICON), a Web-based** **Insurance in Hartford, Conn., inte-**
  **automated quoting system.** **grate The Hartford’s technological**