text: Figure 13-56 Support Assistance menu 
  
  Choosing to set up support assistance opens a wizard to guide you through the following 
  configuration process: 
  
  1. Figure 13-57 on page 719 shows the first wizard window. Choose not to enable remote 
  
  assistance by selecting**I want support personnel to work on-site only**or enable remote 
  assistance by choosing**I want support personnel to access my system both on-site**
  **and remotely**. Click**Next**. 
  
  **Note:**Selecting**I want support personnel to work on-site only**does not entitle you 
  to expect IBM support to attend on-site for all issues. Most maintenance contracts are 
  for customer-replaceable units (CRU) support, where IBM diagnoses your problem and 
  sends a replacement component for you to install, if required. 
  
  If you prefer to have IBM perform replacement tasks for you, contact your local sales 
  person to investigate an upgrade to your current maintenance contract. 