text: the New York metropolitan area. In order to speed the 
  
  payment of claims, GBD employees immediately con- 
  
  tacted customers with ofﬁces in the towers and worked 
  
  with industry organizations to expedite the issuing of 
  
  death certiﬁcates. 
  
  The Hartford’s individual life operations scoured 
  
  airline manifests and missing-persons lists, looking for 
  
  names of customers. When they spotted a potential 
  
  match, they called agents to alert them to a possible 
  
  claim and provided tips on how to proceed. 