text: Specifically, among those establishments that report having to deal with difficult customers, patients or 
  pupils, 51% of those employing 20 or more workers report having a procedure in place to deal with 
  possible cases of threats, abuse or assaults by clients, patients or other external persons. This share 
  rises to 74% among establishments in human health and social work activities. 
  
  The development of concrete outputs such as measures to better manage risks that can result in 
  **musculoskeletal diseases**has actually seen a decline between 2014 and 2019, as follows: 
  
  • 85% to 77% on the measure of ‘provision of equipment to help with the lifting or moving of loads 
  or other physical heavy work’;417 
  
  • 73% to 67% concerning ‘provision of ergonomic equipment’; and 
  • 66% to 60% regarding ‘encouraging regular breaks for people in uncomfortable or static 
  postures including prolonged sitting’.418 