text: CONCLUSION 
  
  Our strategy is based on the customer and will 
  
  **Peter E. Nordstrom**
  President of Merchandising, Nordstrom, Inc. 
  remain so. Customers’ expectations of speed, 
  
  convenience, personalization and mobile are 
  
  increasing. As we continue on our journey, we 
  
  recognize it’s imperative for us to invest for the 
  
  **Erik B. Nordstrom**
  President of Nordstrom.com, Nordstrom, Inc. 
  future and ﬁnd ways to make our stores more 