text: During 2001, we also implemented a customer relationship management system. This system improves 
  the productivity of our sales force by helping to establish marketing priorities and track sales leads. It 
  also tracks renewal periods for potential commercial, industrial and franchise contracts. During 2005, 
  we will continue to ensure our sales force is properly trained on this system and is using it as intended. 
  
  ‚*Improve the productivity of our operations.*We use a grid productivity program that enables us to 
  benchmark the performance of our drivers. In addition, in our larger markets, we use a route 
  optimization program to minimize drive times and improve operational density. During 2005, we will 
  continue to update our disposal optimization metrics. These metrics identify which local disposal 
  option maximizes our return on invested capital and cash Öow. 
  
  ‚*Improve Öeet management and procurement.*
  
  In February 2002, we selected Dossier as our Öeet 
  management and parts procurement system. During 2003, we implemented Dossier at all of our 
  signiÑcant hauling and landÑll operations. Among other features, this system tracks parts inventories, 
  generates automatic quantity order points and logs all maintenance work. It allows us to capture and 
  review information to ensure our preventive maintenance programs comply with manufacturers' 
  warranties and governmental regulations. In addition, the purchase order module within this system 
  allows us to cross-reference purchasing information with our inventory. During 2005, we intend to 
  further utilize this purchase order module to take advantage of volume discounts. 