text: ‚*Pricing initiatives.*During the fourth quarter of 2003, we implemented a broad-based pricing 
  initiative across all lines of our business. The purpose of this initiative is to recover increasing costs and 
  improve operating margins. We realized the beneÑt of this initiative during 2004 and expect a similar 
  beneÑt during 2005. 
  
  ‚*Improve the quality of our revenue.*The Ñrst step in this process was completed in 2001 and included 
  installing a standardized billing and operating system. This system enables us to, among other things, 
  stratify our customers to determine how our rates compare to current market pricing. During 2002, we 
  implemented the second generation of this software which we call RSI 1.0. RSI 1.0, our company's 
  core business system, provides a variety of functionalities including customer service, dispatch, billing, 
  sales analysis, account retention and route productivity analysis. During 2005, we will begin to develop 
  the next generation of our billing and operating system. This system will provide additional functional- 
  ity to our operating locations and further standardize our billing and operating processes. 