In May 2003, the Board of Directors of the Company adopted a nonqualified supplemental executive retirement plan
(SERP) benefit for named executives.  The plan was established to provide benefits beyond the pension plan that
covers all employees.  See Note 9 of the Consolidated Financial Statements for additional information.
In November 2003, the Company commenced a management reorganization that will be ongoing into 2004.  The
reorganization was in recognition of the Company’s growth and changes in the telecom industry.  The Company shifted
from an organization structure that was focused on lines of business to a plan that organizes on function.  The
Company plans to expand the senior staff and corresponding departments as needed to better position itself for future
opportunities. This reorganization did not require a charge to the operation, as there were no positions lost or values
impaired as a result of the reorganization.
On November 24, 2003, federal regulations went into effect whereby customers in the 100 largest metropolitan areas
were able to change wireless carriers and keep their phone numbers.  This is referred to as Wireless Local Number
Portability (WLNP).  On the same date in those markets, wireline customers could transfer their wireline number to a
wireless phone.  On May 24, 2004, Local Number Portability (LNP) will be available to wireless and wireline
subscribers throughout the United States.  To date, the impact of LNP/ WLNP on the Company has been insignificant.
will be determined based on Sprint’s average revenue per PCS user for voice services divided by the
average minutes of use per user.
5. Sprint and the Company will agree on a service level agreement related to the provision of customer
services by December 2006.  If Sprint does not reach the stated goals, the Company will have the
opportunity to either provide the services itself or contract with a third party beginning in 2008.
6. Through 2006, a methodology is provided to determine if the Company is required to make certain
capital expenditures and participate in Sprint Programs Requirements.
7. Effective January 1, 2004, the method of cash settlement provided for under the Agreement changed
from Sprint distributing cash from customers based on collected revenue to billed revenue.  The absolute
amount of cash received by the Company should remain the same, but the Company should receive cash
on a more timely basis.
8. The Company is entitled to a Most Favored Nations clause.  During the period through 2006, the
Company will have the opportunity to adopt any addendum to the Management and/or Service
Agreements that Sprint signs with another PCS Affiliate.
Summary
The Company’s three major lines of business are wireless, wireline and other businesses.  Each of the three areas has
unique issues and challenges that are critical to the understanding of the operations of the Company.  The wireless
business is made up of two different operations, the PCS operation and the tower business.  The wireline business is
made up of traditional telephone operations, a cable TV operation, fiber network leasing and a company that resells
long-distance.  Other business includes the Company’s Internet operation, the Interstate 81 corridor Travel 511 project
and the sales and service of telecommunications systems.
The PCS operation must be understood within the context of the Company’s relationship with Sprint and its PCS
Affiliates.  The Company operates its PCS wireless network as an affiliate of Sprint.  The Company receives revenues
from Sprint for subscribers that obtain service in the Company’s network coverage area and those subscribers using the
Company’s network when they travel.  The Company relies on Sprint to provide timely, accurate and complete
information for the Company to record the appropriate revenue and expenses for the periods reflected.