Chapter 18. Troubleshooting and tracing 395
Table 18-7   Information to collect for client logon problems
18.2.5  Performance
For Content Manager OnDemand performance issues, gather the information that is shown in 
Table 18-7. 
Table 18-8   Information to collect for performance issues
File Description
ARS.INI This file is the Content Manager OnDemand instance configuration file. 
The instance is configured in each section in the ARS.INI file.
ARS.CFG This file is the Content Manager OnDemand configuration file.
ARSSOCKD.ERR This file is the log file for the arssockd daemon process. The process is 
instance-dependent if multiple instances are running. This file is in the 
path that is defined for ARS_TMP.
Content Manager 
OnDemand system log
Check the Content Manager OnDemand system log for any specific 
messages that relate to logging in to the client.
Print screen Print a screen capture of any client errors you might receive when you log 
on to the client for further analysis.
File Description
Application group report Check these fields in t he report, whether they are indexed or filters. 
Simply reviewing this report might resolve the issue.
Text summary Collect a text summary of the application group and folder with the 
performance problem by logging on to the Content Manager OnDemand 
server through the Content Manager OnDemand Administrator Client.
CLI trace (ODBC) This file contains the call-level interface (CLI) trace file for diagnosing 
SQL statements. The CLI trace option must be turned on to collect the 
file.
Content Manager 
OnDemand system log
Gather the Content Manager OnDemand system log messages 
10 minutes before and after the search problem. 
On Windows and other 
platforms
For Windows, collect the Content Manager OnDemand server 
configuration settings from the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\IBM\OnDemand
For all other platforms, collect the following files:
ars.ini, ars.cfg, ars.cache, and ars.dbfs
Database reorganization 
information
This file is used to check whether the arsdb command ran to reorganize 
-m for DB2 and SQL Server, run maintenance on the Content Manager 
OnDemand database, and reorganize the Content Manager OnDemand 
system tables. This option refreshes the tables and optimizes access to 
information in the database. Y ou might also want to run the reorg 
command on data tables. After you reorganize the tables, run the 
runstats command on the tables arsdb -s, and run database statistics.
Memory information This file contains the amount of physical memory and the memory setting 
in the server, such as the output from the ulimit command.
ARSSOCKD.ERR This log file is for the arssockd daemon process. The process is 
instance-dependent if multiple instances are running. This file is in the 
path that is defined for ARS_TMP.