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New technology tools made The Hartford Experience—
customer solutions, ease of doing business and
extraordinary service—more real than ever for our cus-
tomers in 2001. 
It was a year that saw the debut of life operations’
Hartford Investor Web portal, expanded Web portals for
group beneﬁts administrators, and enhancements to
technology for The Hartford’s property-casualty agents
and customers.
Hartford Investor is both a versatile personal
assistant and an aid in wholesaling, especially for the
independent ﬁnancial planner channel. Broker-dealers
and ﬁnancial advisors can use it to research The
Hartford’s full complement of individual life and invest-
ment products, update their books of business in 
seconds, track daily fund performance, run ﬁnancial-
planning models, receive online product training, 
produce customized presentations and even submit
business electronically. 
In short, the portal allows The Hartford to bring
products and functions from a variety of sources into
one convenient online environment.
Hartford Investor has two strategic objectives:
One, deepen current intermediaries’ loyalty to The
Hartford by extending The Hartford Experience right to
their desktops. Two, expand the network of intermedi-
aries by giving them the technological support they
need to grow their businesses.
More than 153,000 licensed intermediaries—from
solo advisors to members of large ﬁnancial institu-
tions—are appointed to sell The Hartford’s products.
Yet fewer than 60,000 actively write business for the
company. The untapped potential is vast, especially
among independents, the fastest-growing distribution
channel and the only one in which The Hartford doesn’t
hold the largest market share.
That’s bound to change. With Hartford Investor
available on their desktops, intermediaries will have far 
technology