© Copyright IBM Corp. 2003, 2015. All rights reserved. xv
Preface
This IBM® Redbooks® publication provides a practical guide to the design, installation, 
configuration, and maintenance of IBM Content Manager OnDemand Version 9.5.
Content Manager OnDemand manages the high-volume storage and retrieval of electronic 
statements and provides efficient enterprise report management. Content Manager 
OnDemand transforms formatted computer output and printed reports, such as statements 
and invoices, into electronic information for easy report management. Content Manager 
OnDemand helps eliminate costly, high-volume print output by capturing, indexing, archiving, 
and presenting electronic information for improved customer service.
This publication covers the key areas of Content Manager OnDemand, some of which might 
not be known to the Content Manager OnDemand community or are misunderstood. The 
book covers various topics, including basic information in administration, database structure, 
storage management, and security. In addition, the book covers data indexing, loading, 
conversion, and expiration. Other topics include user exits, performance, retention 
management, records management, and many more.
Because many other resources are available that address subjects on different platforms, this 
publication is not intended as a comprehensive guide for Content Manager OnDemand. 
Rather, it is intended to complement the existing Content Manager OnDemand 
documentation and provide insight into the issues that might be encountered in the setup and 
use of Content Manager OnDemand. This book is intended for individuals who need to 
design, install, configure, and maintain Content Manager OnDemand.
Authors
This book was produced by a team of specialists from around the world working at the 
International Technical Support Organization, San Jose Center.
Wei-Dong Zhu is a Content Management Project Leader with the ITSO at IBM US, 
California. She is a Certified Solution Designer for IBM Content Manager. She has more than 
10 years of software development experience in accounting, image workflow processing, and 
digital media distribution (DMD). Her development work in one of the DMD solutions 
contributed to a first-time ever win for IBM of an Emmy award in 2005. Jackie joined IBM in 
1996. She holds a Master of Science degree in Computer Science from the University of 
Southern California. 
Jim Ilardi is a Consulting Client Solution Professional in Carmel, New Y ork. Jim has over 30 
years of experience in IT and over 18 years working with Content Manager OnDemand. Jim 
started with IBM in Lab Services installing many OnDemand systems around the world. 
Today, Jim works in Pre-Sales Technical Sales covering Enterprise Content Manager in the 
New Y ork Area.
Deborah Matamoros is a Software Developer with Content Manager OnDemand. She has 
26 years of development experience at IBM, with the last seven of those years in OnDemand. 
Her area of expertise is Report Distribution. Debbie holds a degree in Computer Science from 
the University of Oregon and currently resides in Park City, Utah.