Native speaker teachers
In November 2010, the bank expanded its In November 2010, the bank expanded its 
employee carer support program.employee carer support program.
Even now, much remains to be done to Even now, much remains to be done to 
develop public support mechanisms, develop public support mechanisms, 
subsidies and other infrastructure neededsubsidies and other infrastructure needed 
to provide and enable old-age care services. to provide and enable old-age care services. 
If the old-age dependency ratio continues to If the old-age dependency ratio continues to 
climb, we expect the number of employees climb, we expect the number of employees 
with care responsibilities to increase. In light with care responsibilities to increase. In light 
of this, we have broadened the scope of of this, we have broadened the scope of 
our support program to achieve a sounder our support program to achieve a sounder 
balance between work and care needs.balance between work and care needs.
The improvements have three aspects:The improvements have three aspects: 
(1) Care-leave time has been extended to (1) Care-leave time has been extended to 
one year; (2) the time frame during which one year; (2) the time frame during which 
staggered and shortened working hoursstaggered and shortened working hours 
for care-giving are allowed has been for care-giving are allowed has been 
extended to three years; and (3) greater extended to three years; and (3) greater 
flexibility has been introduced in reductionflexibility has been introduced in reduction 
of working hours for care purposes.of working hours for care purposes.
We have also established the SMBC Care We have also established the SMBC Care 
Consultation Desk as a convenient general Consultation Desk as a convenient general 
service for employees and their family service for employees and their family 
members concerned about care issues.members concerned about care issues.
In this way, SMBC is creating better working In this way, SMBC is creating better working 
environments, based on an understanding environments, based on an understanding 
of diversifying employee needs.of diversifying employee needs.
AfterBefore
Total care leave
Improvements to care support system
For Services
SMBC Care Consultation Desk 
Language booths at the Head Office
“Global Corporate Banker Training” program
Creating support tools 
for developing the role of 
female employees
“My Story”
SMBC has surveyed approximately 1,000 
female employees on their careers and 
major events in their lives. Role models 
have been created based on 50 of these 
individual interviews, and presented in 
the form of book, which is distributed as a 
guide to individual women’s career paths 
and as a management aid for superiors in 
executive training.
Career development handbook 
for young mothers
SMBC has compiled a career development 
handbook covering maternity leave for all 
women employees wishing to strike a 
better balance between work and family 
life. It provides pathways for mothers 
pursuing careers, citing answers by 
women who have been through this 
experience to questions such as “What do 
I need to do to return to work?” and “How 
do I go about arranging nursery school?” 
It also includes preparatory exercises for 
expectant mothers and support lectures 
on child-raising leave after they return to 
the workplace.
Specific Examples of CSR Activities
For further details, please see our website.Sumitomo Mitsui Financial Group CSR Report  
Together with Our Employees
We are developing human resources that can take on global roles, 
and we are creating globalized working environments
Staggered and shorter 
working hours to care for 
sick family members
More flexible approach to 
daily scheduling of care 
leave
SMBC employees and their family members
(1) Consultation with Public Health Nurses and other nurses, 
geriatric care managers and other experts
(2) Information about care facilities
(3) Care service agency