Chapter 13. RAS, monitoring, and troubleshooting 729
3. The Upload Support Package window provides fo ur options for data collection. If you were 
contacted by IBM Support because your system called home or you manually opened a 
call with IBM Support, you receive a PMR number. Enter that PMR number into the PMR 
field and select the snap type (often referred to as an option 1, 2, 3, 4 snap) as requested 
by IBM Support (see Figure 13-69). In our example, we entered our PMR number, 
selected snap type 3 (option 3) because this automatically collects the statesave that were 
created at the time the node restarted, and clicked Upload.
Figure 13-69   Upload Support Package window
Tip: To open a service request online, see the IBM Support Service requests and 
PMRs web page.