406 IBM Content Manager OnDemand Guide
ARSSUPPORT archives all files into one compressed file, arssupport.zip and places this file in 
the odsupport subdirectory of the output directory.
When you get the compressed file, send it to IBM Support.
18.4.7  ARSJESD
The ARSJESD program is the server component of Download. Download can be used to 
transmit output datasets of application programs automatically from the JES spool to Content 
Manager OnDemand server file systems. If problems occur during the transmission of the 
ARSJESD program, complete the following steps:
1. Stop the arsjesd program.
2. Add the -t parameter, for example:
arsjesd -d /tmp/1 -d /tmp/2 -p 6001 -t
3. If you are using Windows, add the -t parameter to the following entry in your registry, and 
then uninstall and reinstall the arsjesd service by using the configurator:
HKEY_LOCAL_MACHINE\SOFTWARE\IBM\OnDemand for 
Windows\@SRV@_ARCHIVE\Services\arsjesd (ARCHIVE)\ProgramParms
The example is from an instance named ARCHIVE. Go to the registry key for your 
respective instance.
4. Start the arsjesd service.
The trace file is named trace.log.<port #> and is written to the first arsjesd directory 
that is specified by the -d parameter. In the example from step 2, this directory is /tmp/1.
5. Re-create the issue.
18.4.8  PDF Indexer trace 
If a problem occurs during the indexing and loading of PDF documents, you might want to run 
the PDF Indexer trace.
The PDF Indexer tracing can be performed by using either of two methods:
/SM590000Add the following lines to the indexing parameters:
TRACEDD=<trace file name> 
TRACELEVEL=PDF=15
For example:
TRACEDD=\temp\pdf_tracefile.bin
TRACELEVEL=PDF=15
/SM590000Run the PDF Indexer from the command line and add the trace parameters:
arspdoci parmdd=filen.parms inputdd=filen.pdf outputdd=filen.out 
indexdd=filen.ind tracedd=filen.trace tracelevel=pdf=15
Where:
– arspdoci: Name of the command-line version of the PDF Indexer program 
– parmdd: Specifies the name of the input file that contains the indexing parameters
– inputdd: Specifies the name of the PDF input file to process
– outputdd: Specifies the name of the output file that contains the indexed PDF 
documents that are created by the PDF Indexer