Allowance at end of year $160 $128 $116
1 Returns, net consist of actual returns offset by the value of the merchandise returned and any related sales commission. 
Credit Card Revenues
Credit card revenues include finance charges, late fees and other revenue generated by our combined Nordstrom private label card and 
Nordstrom Visa credit card programs, and interchange fees generated by the use of Nordstrom Visa credit cards at third-party merchants. 
Finance charges and late fees are assessed according to the terms of the related cardholder agreements and recognized as revenue when 
earned. Credit card revenues are recorded net of estimated uncollectible finance charges and fees.
Cost of Sales
Cost of sales includes the purchase cost of inventory sold (net of vendor allowances), in-bound freight and certain costs of loyalty program 
benefits related to our credit and debit cards.