Preface xvii
Special thanks to the following people for their content contribution:
Ben Boltz is a Senior Software Engineer. He has 32 years of experience in the Software 
Industry. He has worked on Content Manager OnDemand for Multiplatforms for over 20 years. 
Darrell Bryant joined IBM as a manufacturing engineer and worked as a Systems Engineer 
who specialized in S/36 and AS/400 systems. In 2000, Darrell joined the OnDemand team. 
He has performed a mix of activities, including services, education, support, and testing. 
Darrell is now the lead tester for OnDemand for i. He also develops and teaches workshops to 
clients and partners. He is the editor of the OnDemand Newsletter.
Nelson Chen is a Software Developer with Content Manager OnDemand. He has over 30 
years of experience in software development, among them 27 years at IBM and last 20 years 
in OnDemand. His areas of expertise include ArsXML, Install, and Configurator. 
Trang Kim Duong is a Software Developer with Content Manager OnDemand. Among her 17 
years of experience in software development, the last 11 years were in Content Manager 
OnDemand. Trang’s areas of expertise include workflow for Space Vehicle Design, Content 
Manager OnDemand Report Distribution, Exporter utility for Content Federation Services for 
Content Manager OnDemand (CFS-CMOD), and the Content Manager OnDemand back-end 
database component. 
Hubert Hwang is a Software Developer with Content Manager OnDemand. He is a Certified 
Solutions Expert for Content Manager OnDemand with over 10 years of experience with the 
product. His areas of expertise include the Content Manager OnDemand Web Enablement 
Kit Java application programming interfaces (APIs), Content Navigator, and software test 
automation. He has extensive experience troubleshooting all aspects of the product. He has 
authored over 200 technotes on topics, such as migration, data collection, and 
troubleshooting guides, for Content Manager OnDemand. 
Vicki Miller is a Senior Certified Client Technical Professional at IBM, working in the 
technology industry for 33 years with a focus on Enterprise Content Manager (ECM) since 
1999. Her area of expertise in the realm of ECM is focused on solution sales consulting and 
technical account leadership that revolves around the management, processing, and analysis 
of any type of electronic content to help organizations optimize and protect their business. 
Vicki has spoken at IBM conferences on critical ECM topics, contributed to the development 
of technical publications, and led groups within IBM and client organizations to drive the 
enhancement ECM solutions and products. 
Paula Muir is a Software Developer with Content Manager OnDemand for Multiplatforms in 
Boulder, Colorado. Her areas of expertise include indexing and loading data, and AFP and 
PDF architecture. 
Nancy O’Brian started at IBM as an applications programmer, then transferred to a branch 
office where she performed her first Content Manager OnDemand (then known as R/DARS) 
implementation. After many more implementation service engagements, she joined the 
Content Manager OnDemand development team and continued to perform implementation 
services, training, support, testing, and technical writing. She currently focuses primarily on 
technical writing and testing.
Sandi Pond is a Software Developer with Content Manager OnDemand for Multiplatforms. 
She has 17 years of experience with Content Manager OnDemand, working in various areas 
of the development team. Her area of expertise is the OnDemand Web Enablement Kit 
(ODWEK). 
Debbie Wagner is a Senior Software Engineer at IBM and has over 22 years of experience in 
content management, specifically, Content Manager OnDemand for Multiplatforms. Her areas