Basic English Language Skills
Developed for Oxbridge Academy
By stating the problem clearly, and by asking a specific question that 
you would like your tutor to answer, such as in example B, you are much 
more likely to get a meaningful response from your tutor.
Don’t use text-speak (such as “ur” and “pls”) in your e-mail.
Not only does this look unprofessional, but your tutor may have a hard 
time understanding what it is that you are trying to say. You should also 
avoid using emoticons ( ;-) ), as these don’t belong in formal communica-
tion.
Proofread your e-mail.
Read through your e-mail to make sure you have:
• Stated your question/problem clearly.
• Used a suitable tone.
• Used correct grammar.
 
Also use spellcheck to make sure that there are no spelling mistakes. If 
you make spelling mistakes, you will give your tutors  a bad impression, 
as it makes your writing look sloppy.
Check that you have typed in the correct e-mail address.
It’s easy to type in the wrong address by mistake.
Take care when sending attachments.
If you need to send an attachment, make sure that it is in an accessible  
file format, and that the size doesn’t exceed the maximum 
limit. Many e-mail clients limit the size  of attachments  to 5 MB -- and if 
your attachment exceeds this size, your e-mail might not be delivered.
Say “thank you”.
If you receive a reply from your tutor, it is good manners to acknowledge 
receipt of the response by sending a “thank you” e- mail.
 
By following these tips, you are more likely to establish good relationships 
with your tutors, as well as to get the type of academic support that 
you need.
Remember that asking for help is a sign of strength. And asking for 
help early on in your studies will increase your chances of success.