xvi IBM Content Manager OnDemand Guide
Trina D Morgans is a Level 2 Support Engineer with Content Manager OnDemand for IBM 
z/OS® in West Chester, Pennsylvania. She has three years of experience with Content 
Manager OnDemand, and 30 years of experience in IBM DB2® for z/OS. She has worked at 
IBM for 12 years. Her areas of expertise include database, performance and tuning, 
installation, migration, and overall Content Manager OnDemand troubleshooting. She has 
co-authored books on DB2 data warehousing and referential integrity. Trina holds multiple 
degrees in both Computer Science and Technology. 
Paula Muir is a Software Developer with Content Manager OnDemand for Multiplatforms in 
Boulder, Colorado. She has 20 years of experience with Content Manager OnDemand, and 
15 years of experience in the data indexing field. She has worked at IBM for 19 years. Her 
areas of expertise include indexing and loading data, and AFP and PDF architecture. She has 
written extensively about using AFP Conversion and Indexing Facility (ACIF) to index line data 
and AFP documents, and indexing PDF documents. Paula holds a degree in Mathematics 
and Computer Science from the University of Illinois.
Hassan A Shazly is a Development and Quality Assurance (QA) Manager for Content 
Manager OnDemand. He has over 37 years of experience in Information Systems, the last 17 
of which were at IBM. Hassan has written articles, submitted patents, and presented topics, 
including client/server technology, image processing, testing, and systems performance, at 
several conferences. Hassan holds a Ph.D. in Image Processing from the University of South 
Carolina, US.
Edward E Stonesifer is an Executive Technical Sales Specialist with Mid-Atlantic Enterprise 
Content Management Business Unit at IBM US. Ed has 37 years of experience in Information 
Technology and 23 years of experience with Content Manager OnDemand, specializing 
across all IBM eServer™ platforms. Ed has been instrumental in providing input to the 
product development team for enhancements to meet the business requirements for all 
Content Manager OnDemand clients. Ed has presented at numerous technical conferences 
and has authored technical white papers addressing Content Manager OnDemand.
Vanessa T Stonesifer is a Software Engineer with the Content Manager OnDemand 
development team at IBM US, with a current focus on performance and system integration 
testing. Vanessa joined IBM Software Group in 1999 as a Technical Leader and Consulting 
Services Specialist in the Enterprise Content Management Software Group Services division 
– Content Manager OnDemand. Vanessa has over 29 years of experience in Information 
Technology and with over 18 years of experience with Content Manager OnDemand. She was 
the Technical Team Lead for Content Management Lab Services for more than 12 years, 
responsible for solution implementations, performance optimization, and migrations for 
Content Manager OnDemand. Vanessa has also presented at multiple technical conferences 
and Content Manager OnDemand User Groups and has co-authored multiple Content 
Manager OnDemand IBM Redbooks publications.
Sebastian Welter is a technical professional for Enterprise Content Management and 
Analytics in IBM Germany. He is on the European Advisory Council for Content Manager 
OnDemand. He has 10 years of experience with Content Manager OnDemand on various 
platforms. His areas of expertise include large Enterprise Content Manager architectures, as 
well as analytics application in the space of text analytics.
Acknowledgment
Special thanks to Hassan A Shazly for his effort in bringing this book up to the IBM Content 
OnDemand Version 9.5 level.