396 IBM Content Manager OnDemand Guide
18.2.6  ODWEK
For ODWEK problems, gather the information that is shown in Table 18-9. Depending on the 
environment and the specific failure, part of the information might not be present in your 
environment. See MustGather: ODWEK Java API terminating without warning:
http://www.ibm.com/support/docview.wss?uid=swg21243419
Table 18-9   Information to collect for ODWEK
18.2.7  Content Manager OnDemand server hangs or crashes
For problems where Content Manager OnDemand server hangs or crashes, you can search 
for a few MustGather technotes by going to the following website:
http://www.ibm.com/software/data/ondemand/mp/support.html
Search this website by using the MustGather keyword to find the following technotes:
/SM590000MustGather: Content Manager OnDemand Server for Windows - Hang or performance 
degradation, reference # 1223907
/SM590000MustGather: Content Manager OnDemand Server for Windows - Crash, reference # 
1226443
Indexer information from 
the application report
This file helps you determine whether the report has a single index, which 
uses up memory if the report is huge. Also, if a large report is not using 
the large object option, a user might experience a long download time.
IBM Tivoli 
OMEGAMON® XE for 
DB2 Performance 
Monitor on z/OS
If necessary, you are instructed by IBM Support to run the Performance 
Monitor to further analyze a performance problem. The initial setup 
includes accounting and statistics reports.
File Description
File Description
ODWEK trace This file is the arswww.trace file.
IBM WebSphere 
Application Server 
WebSphere MustGather crash files.
HTTPd log This file is the IBM HTTP Server log file.
Test case This file is a skeleton test case that can re-create the crash.
Core This core file is generated by the operating system.
Screen captures of the 
problem
Provide a file that contains screen captures of the error message or 
document. This file is also useful for non-English error messages and 
documents.
Plug-ins or applets 
information
Provide a file of any plug-ins or applets that are used. This information 
helps to verify the version in use. Sometimes, a problem is resolved by 
using the latest version.
Version or level of 
ODWEK, DB2, Oracle, or 
SQL Server, and Content 
Manager OnDemand
Provide the version or level of software that the server is using. Certain 
issues might be resolved by simply upgrading to the latest PTF .