to be within two-day ground delivery of 
approximately half the population of the 
United States, which will help improve  
delivery times for customers and help us  
meet their rising expectations.
Finally, in 2014, we acquired Trunk Club, 
a high-growth personalized men’s clothing 
business based on a service model that is highly 
complementary to our own. We believe Trunk 
Club is a natural extension of our business,  
and together we will continue to evolve and  
bring together the online and oﬄine worlds  
to deliver a great shopping experience.
OFF/hyphen.casePRICE: NORDSTROM RACK,  
NORDSTROMRACK.COM AND HAUTELOOK
We opened a record 27 new Nordstrom Rack 
stores, ending 2014 with 167 stores and on 
track to meet our long-term growth plans 
of 300 stores by 2020. Customers continue 
to respond favorably to the treasure-hunt 
experience that deﬁnes Nordstrom Rack 
stores. As we expand in many markets for the 
ﬁrst time, we hope to continue delivering a 
great experience, as this business represents 
a terriﬁc opportunity for us to attract new 
customers. Last year, Nordstrom Rack 
was our biggest source of new customers, 
attracting nearly 4 million. Also, a year ago, 
we began accepting returns of HauteLook 
and Nordstromrack.com merchandise at any 
Nordstrom Rack store. This drove nearly  
1 million trips to Nordstrom Rack stores in 
2014. The Nordstrom Rack customer also 
tends to be younger than our full-line customer, 
and there is a meaningful opportunity for these 
customers to begin shopping our full-price 
channels as well. We plan to open 27 more 
Nordstrom Racks in 2015 across the U.S. 
7
OUR NEW LOOK  FROM WINDOWS THAT BRING THE OUTSIDE IN TO DEPARTMENTS THAT SEAMLESSLY FLOW TOGETHER/emdash.case 
OUR NEW STORE DESIGN CREATES AN EXCITING SPACE THAT CAN CHANGE WITH HOW OUR CUSTOMERS SHOP. 
“I love how you used models with 
physical challenges in your 
Anniversary catalog. Nice work!
”
OUR CUSTOMER, DONNA A.
21008 /hyphen.case 037404B 2014 ANNUAL REPORT     pg 7
8.375 X 10.875 /hyphen.case PDF X1A /hyphen.case KODAK