document are based on a 52-week fiscal year, except 2012, which is based on a 53-week fiscal year.
TRADEMARKS
We have 156 trademarks, each of which is the subject of one or more trademark registrations and/or trademark applications. Our most 
notable trademarks include Nordstrom, Nordstrom Rack, HauteLook, Halogen, BP., Zella, Caslon and Trunk Club. Each of our trademarks is 
renewable indefinitely, provided that it is still used in commerce at the time of the renewal.
RETURN POLICY
We have a fair and liberal approach to returns as part of our objective to provide high-quality customer service. We do not have a formal 
return policy at our Nordstrom full-line stores or online at Nordstrom.com. Our goal is to take care of our customers, which includes making 
returns and exchanges easy, whether in stores or online, where we offer free shipping and free returns. Our Nordstrom Rack stores generally 
accept returns up to 90 days from the date of purchase with the original price tag and sales receipt, and also accept returns of 
Nordstromrack.com and HauteLook merchandise. Nordstromrack.com and HauteLook generally accept returns of apparel, footwear and 
accessories within 90 days from the date of shipment.
SEASONALITY
Due to our Anniversary Sale in July and the holidays in December, our sales are typically higher in the second and fourth quarters than in the 
first and third quarters of the fiscal year.