Chapter 18. Troubleshooting and tracing 389
/SM590000ARS0088E message
ARS0088E Application Group Failed Load: Name(appl_grp_name) LoadId(load_id) 
File(file)
This message is received when the load process fails. Y ou can find this message in the 
Content Manager OnDemand system log. 
This message is valuable because it records the name of the application group, load-id, 
and file name of the failed load, for example:
ApplGroup Failed Load: Name(LATECHARGE) LoadId() 
File(/QIBM/USERDATA/ONDEMAND/QUSROND/TMP/SP_QPRLR133_QPRTJOB_DBRYANT_001467_000
022_RDR400M_1021226_132052)
Response: To correct the problem, see the other messages that were generated by the 
ARSLOAD program and see the messages in the Content Manager OnDemand system log. 
Then, resubmit the command.
18.2  Information collection
If the guidance in 18.1, “Troubleshooting common problems” on page 378 does not help you 
determine and resolve your problem, speak to IBM Support. In this section, we explain the 
information to gather for IBM Support so that they can help you more efficiently.
When you report a problem to IBM Support, you must provide the version of the software that 
you are using. For Content Manager OnDemand, this version might include the numbers of 
the operating system, DB2, Oracle, IBM Tivoli Storage Manager, Content Manager 
OnDemand, and ODWEK. This information helps IBM Support determine whether the 
software version is still supported and whether known issues exist with that software version.
We also advise that you apply the latest maintenance level to Content Manager OnDemand 
before you contact IBM Support to ensure that you are not experiencing a problem that is 
resolved.
Table 18-2 shows commands that are used to determine the version of Content Manager 
OnDemand on various operating systems.
Table 18-2   Determine the version of Content Manager OnDemand
Operating system Exampl e of the command to determine the version
IBM AIX lslpp -l | grep ars (OnDemand server and ODWEK) 
Sun Solaris pkginfo -l ondemand
HP-UX swlist -l product | grep (OnDemand server and ODWEK)
Linux Look for the highest version for the package name in the list:
rpm –qa | grep ondemand (Take highest version that is listed.) 
Windows From the Content Manager OnDemand configurator, click Help → About.
Windows client From the Windows client, click Help → About OnDemand. 
ODWEK Check the logon message.
Content Manager 
OnDemand 
commands
Starting in Content Manager OnDemand 8.5, the response to all Content 
Manager OnDemand commands includes the release and fix pack level.