390 IBM Content Manager OnDemand Guide
After you obtain the correct version number of the software that you are using, you must 
collect information that is specific to the problem. 
Problems can occur in several main areas. We divide them into the following areas in this 
section:
/SM590000Indexing or loading
/SM590000Database 
/SM590000Tivoli Storage Manager 
/SM590000Content Manager OnDemand Client logon
/SM590000Performance
/SM590000ODWEK
/SM590000Content Manager OnDemand server hangs or crashes
In 18.2.8, “Exporting information to a local server” on page 397, we demonstrate how to 
export Content Manager OnDemand information, such as an application group, application, 
and folder, to a local server.
18.2.1  Indexing or loading
This section describes the logs to collect that relate to indexing or a loading problem.
Common loading issues
Table 18-3 shows the information to collect if a problem occurs with loading.
Table 18-3   Information to collect for loading issues
IBM Content Manager OnDemand - Messages and Codes, SC19-3356, describes the error 
message codes that are in the Content Manager OnDemand system log.
File Description
ARSSOCKD.ERR This log file is for the arssockd daemon process. The process is 
instance-dependent if multiple instances are running.
ARSLOAD error message The ARSLOAD error message shows whether ARSLOAD failed at the 
indexing or loading phase. (See ARSLOAD common error messages 
in 18.1.6, “Common server messages” on page 388.)
ARS.INI This file is the Content Manager OnDemand instance configuration 
file. Each instance has a section in the ARS.INI file.
Content Manager OnDemand 
system log
This Content Manager OnDemand system log is in the system log 
folder. Various message numbers about warnings or errors at the 
time of failure are included.
Export folder, application group, 
and application files and sample 
data
The export files are used to import to the test server for problem 
replication.
CORE This file holds the core memory dump that is generated by the 
operating system.
Version or level of DB2, Oracle, 
or SQL Server and Content 
Manager OnDemand
This file name contains the version or level of software that the 
server is using. Sometimes, a problem might be resolved by 
upgrading to the latest program temporary fix (PTF) or 
maintenance level.