11
the New York metropolitan area. In order to speed the
payment of claims, GBD employees immediately con-
tacted customers with ofﬁces in the towers and worked
with industry organizations to expedite the issuing of
death certiﬁcates.
The Hartford’s individual life operations scoured
airline manifests and missing-persons lists, looking for
names of customers. When they spotted a potential
match, they called agents to alert them to a possible
claim and provided tips on how to proceed.
Future generations will measure the full impact of
Sept. 11. But at The Hartford, one thing is known
already. As they did after disasters such as the New
York ﬁre of 1835, the Chicago ﬁre of 1871 and the 1906
San Francisco earthquake, The Hartford’s people in
2001 ran their business the only way they know how—
the right way. They put customers ﬁrst and kept prom-
ises. In so doing, they helped lay the foundation for a
more conﬁdent future.
/H17076New York employees admire a
painting depicting the courage and
resilience of The Hartford employ-
ees and the New York rescue
teams. The montage, which now
hangs in the lobby of The Hartford’s
New York ofﬁces, was painted by
Andy Yelenak of The Hartford’s
Information Technology department. 
/H17073The Hartford’s New York staff 
got their businesses back up and
running in less than a week after
the Sept. 11 attack, despite the
destruction of their ofﬁces. Among
those who were instrumental in
getting 330 employees situated 
in temporary ofﬁce space were,
left to right, Lucille T. Sgaglione,
vice president, Hartford Financial
Products; Linda Banks, adminis-
trative assistant, ofﬁce support
services, Business Insurance;
Holly McCalmont, human
resources manager, Business
Insurance; Jim Norris, business
technology solutions manager,
Business Insurance; Craig
Lowenthal, ﬁrst vice president
and chief information ofﬁcer,
Hartford Financial Products; and
Susan Miranda, support services
manager, Hartford Specialty Co.