710 Implementing the IBM Storwize V7000 with IBM Spectrum Virtualize V8.2.1
13.7  Monitoring
An important step is to correct any issues that are reported by your IBM Storwize V7000 
system as soon as possible. Configure your system to send automatic notifications to 
standard Call Home server or to the new Cloud Call Home server when a new event is 
reported. To avoid having to monitor the management GUI for new events, select the type of 
event for which you want to be notified. For example, restrict notifications to only events that 
require action. The following event notification mechanisms are available:
/SM590000Call Home
An event notification can be sent to one or more email addresses. This mechanism notifies 
individuals of problems. Individuals can receive notifications wherever they have email 
access, including mobile devices.
/SM590000Cloud Call Home 
Cloud services for Call Home is the optimal transmission method for error data because it 
ensures notifications are delivered directly to the IBM support center.
/SM590000SNMP
An SNMP traps report can be sent to a data center management system, such as IBM 
Systems Director, that consolidates SNMP reports from multiple systems. With this 
mechanism, you can monitor your data center from a single workstation.
/SM590000Syslog
A syslog report can be sent to a data center management system that consolidates syslog 
reports from multiple systems. With this option, you can monitor your data center from a 
single location.
If your system is within warranty or if you have a hardware maintenance agreement, configure 
your IBM Storwize V7000 system to send email events directly to IBM if an issue that requires 
hardware replacement is detected. This mechanism is known as Call Home. When this event 
is received, IBM automatically opens a problem report and, if appropriate, contacts you to 
help resolve the reported problem.
Cloud Call Home is specifically designed to work with new service teams and improves 
connectivity and ultimately should improve customer support. 
13.7.1  Email notifications and the Call Home function
he Call Home function of IBM Storwize V7000 uses the email notification that is sent to the 
specific IBM support center. Therefore, the configuration is similar to sending emails to the 
specific person or system owner. The following procedure summarizes how to configure email 
notifications and emphasizes what is specific to Call Home:
1. Prepare your contact information that you want to use for the email notification and verify 
the accuracy of the data. From the GUI menu, click Settings → Support (see 
Figure 13-44 on page 711).
Important: If you set up Call Home to IBM, ensure that the contact details that you 
configure are correct and kept updated. Personnel changes can cause delays in IBM 
making contact.
Note: If the customer does not want to open the firewall, Cloud Call Home does not work 
and the customer can disable Cloud Call Home. Call Home is used instead.