to serve and value our customers, employees and 
shareholders. Be assured that Nordstrom and 
its wonderful employees are well positioned to 
deliver the best customer experience possible 
in ever-innovative ways, creating value for our 
shareholders in the years to come.
On behalf of the entire Board of Directors, thank 
you for your continued support of Nordstrom.
Enrique Hernandez, Jr.
Chairman
10
“I’ve found that Nordstrom 
employees go to great lengths 
to please the customer.  
That’s hard to ﬁnd in most 
stores these days.
”
OUR CUSTOMER, SUSAN F.
A NOTE FROM OUR 
CHAIRMAN
21008 /hyphen.case 037404B 2014 ANNUAL REPORT     pg 10 
8.375 X 10.875 /hyphen.case PDF X1A /hyphen.case KODAK