Chapter 18. Troubleshooting and tracing 385
Table 18-1   Default installation directory
/SM590000Problem: When you start Content Manager OnDemand, you see the error message that 
is shown in Figure 18-6.
Figure 18-6   Error message ARSSOCKD DB error
Reason or resolution: For version 8.5.0, a new ars.cfg parameter, which is 
ARS_ORIGINAL_CODEPAGE, is now required. 
For information about the correct setting for ARS_ORIGINAL_CODEPAGE, run the arsdb -u 
command without ARS_ORIGINAL_CODEPAGE in the ars.cfg file, for example:
arsdb: Unable to initialize environment. The return code is -1 -
Define ARS_ORIGINAL_CODEPAGE in the ars.cfg file:
– If this instance is new, use the following setting:
ARS_ORIGINAL_CODEPAGE=37 
– If this instance is an existing instance, use the following setting:
ARS_ORIGINAL_CODEPAGE=1047
For an existing instance (created before version 8.5), the code page that is displayed must 
match the code page in the ARS0220I message that is issued by the pre-version 8.5 
server when it starts, regardless of the setting of ARS_ORIGINAL_CODEPAGE. See this 
example message: 
ARS0220I Server code page is 1047
Note: An 8.5 server will always display
ARS0220I Server code page is 1200 
Operating 
system
Content Manager OnDemand server installation directory
ODWEK installation directory
AIX, HP-UX, and 
Solaris
/opt/IBM/ondemand/V9.5
/opt/IBM/odwek/V9.5
Linux (both x64 
and z Systems)
/opt/ibm/ondemand/V9.5
/opt/ibm/odwek/V9.5
Microsoft 
Windows
C:\Program Files\IBM\OnDemand for Windows\V9.5
C:\Program Files\IBM\OnDemand Web Enablement Kit\V9.5 
ARS0013E ARSSOCKD DB Error: STARTUP -- SQLSTATE=1 -
ARS_ORIGINAL_CODEPAGE is not defined in ars.cfg. Run arsdb -u to
determine setting of ARS_ORIGINAL_CODEPAGE, SQLCODE=0, File=arssys.c,
Line=370
Important: When you use Content Manager OnDemand for z/OS V8.5.0 to access a 
pre-version 8.5 Content Manager OnDemand database, this parameter must be set to 
the code page that the pre-version 8.5 server was running in. Failure to set this 
parameter prevents the Content Manager OnDemand server from starting. Setting this 
parameter incorrectly results in data corruption. This information is in the Content 
Manager OnDemand z/OS 8.5 readme file.
Important: After you define ARS_ORIGINAL_CODEPAGE, you must never change it.