40 Implementing the IBM Storwize V7000 with IBM Spectrum Virtualize V8.2.1
/SM590000Makes a host’s volumes accessible across two IBM V7000 or V5000 Storwize or IBM SAN 
Volume Controller I/O groups in a clustered system using the Metro Mirror relationship in 
the background. The volumes appear a single volume to the host.
/SM590000Works with the standard multipathing drivers that are available on a various host types, 
with no extra host support required to access the highly available volume.
2.7  Management and support tools
The IBM Spectrum Virtualize system can be managed through the included management 
software that runs on the IBM Storwize V7000 hardware.
2.7.1  IBM Assist On-site and Remote Support Assistance
The IBM Assist On-site tool is a remote desktop-sharing solution that is offered through the 
IBM website. With it, the IBM service representative can remotely view your system to 
troubleshoot a problem.
You can maintain a chat session with the IBM service representative so that you can monitor 
this activity and either understand how to fix the problem yourself or allow the representative 
to fix it for you.
To use the IBM Assist On-site tool, the master console must access the internet. For more 
information about this tool, see this website.
When you access the website, you sign in and enter a code that the IBM service 
representative provides to you. This code is unique to each IBM Assist On-site session. A 
plug-in is downloaded onto your master console to connect you and your IBM service 
representative to the remote service session. The IBM Assist On-site tool contains several 
layers of security to protect your applications and your computers. The plug-in is removed 
after the next restart.
You can also use security features to restrict access by the IBM service representative. Your 
IBM service representative can provide you with more detailed instructions for using the tool.
The embedded part of the IBM Spectrum Virtualize V8.1 code is a software toolset that is 
called Remote Support Client. It establishes a network connection over a secured channel 
with Remote Support Server in the IBM network. The Remote Support Server provides 
predictive analysis of IBM SAN Volume Controller status and assists administrators for 
troubleshooting and fix activities. Remote Support Assistance is available for no extra fee, and 
no additional license is needed.
2.7.2  Event notifications
IBM Storwize V7000 can use Simple Network Management Protocol (SNMP) traps, syslog 
messages, and a Call Home email to notify you and the IBM Support Center when significant 
events are detected. Any combination of these notification methods can be used 
simultaneously.
Each event that IBM Storwize V7000 detects is assigned a notification type of Error, Warning, 
or Information. You can configure the IBM Storwize V7000 to send each type of notification 
to specific recipients.