718 Implementing the IBM Storwize V7000 with IBM Spectrum Virtualize V8.2.1
You can choose to configure SAN Volume Controller, learn more information about the 
feature, or close the window by clicking X. Figure 13-56 shows how you can find the Setup 
Remote Support Assistance if you closed the window.
Figure 13-56   Support Assistance menu
Choosing to set up support assistance opens a wizard to guide you through the following 
configuration process:
1. Figure 13-57 on page 719 shows the first wizard window. Choose not to enable remote 
assistance by selecting I want support personnel to work on-site only or enable remote 
assistance by choosing I want support personnel to access my system both on-site 
and remotely. Click Next.
Note: Selecting I want support personnel to work on-site only does not entitle you 
to expect IBM support to attend on-site for all issues. Most maintenance contracts are 
for customer-replaceable units (CRU) support, where IBM diagnoses your problem and 
sends a replacement component for you to install, if required. 
If you prefer to have IBM perform replacement tasks for you, contact your local sales 
person to investigate an upgrade to your current maintenance contract.