Basic English Language Skills
Developed for Oxbridge Academy
If you have any questions about your course work, you are always 
welcome to approach your tutors for help. Just remember that your 
tutors cannot guess what your needs are: you will have to make 
contact with your tutors and communicate  your  questions clearly if 
you want to get the assistance that you need.
When it comes to contacting your tutors, your best option will 
usually be to send an e-mail.
Here are some important tips to keep in mind when 
requesting help from a tutor via e-mail:
Use a relevant and descriptive subject line.
This way, your tutor will immediately know what your e-mail is 
about, and he or she will be more likely to open it. A good subject 
line might read as follows: “Enquiry regarding Assignment 1 for 
Safety Management 101”
Be polite, and use an appropriate form of address.
Always start your e-mail with an appropriate form of address, 
such as “Hello Mr/Ms …” and sign it off with your full name and 
student number. This will help to give your message a friendly, yet 
professional tone.
Be clear and concise.
Make sure that your tutor will be able to understand what it is that 
you are asking.