Chapter 18. Troubleshooting and tracing 391
Common AFP indexing problems
Content Manager OnDemand cannot load AFP data without indexes; therefore, you must first 
ensure that your AFP data is already indexed. Therefore, AFP must have Tag Logical 
Elements (TLEs).
Table 18-4 shows the information to collect when you have problems with AFP . 
Table 18-4   Information to collect for common AFP problems
Before you log a problem with IBM Support, use the information in Table 18-4 to look for clues 
about your problem. Y ou can check the error codes from the ACIF indexer in IBM Content 
Manager OnDemand - Messages and Codes, SC19-3356. Y ou might find the solution 
immediately. If you have an AFP memory dump tool, you can also dump the AFP data file to 
check for an invalid AFP data stream, which is a common problem. 
18.2.2  Database
For DB2 problems, collect the information in Table 18-5 on page 392 for problem 
determination.
File Description
Export folder, application 
group, and application files 
and sample data
The export files are imported to the test server for problem replication.
ACIF indexer error message This file contains the error messages that are generated by the ACIF 
indexer. In z/OS, this file can be the job log, which has the indexer 
information from the failed job.
AFP sample data file This file is a non-confidential data file that can be viewed by the IBM 
Support team to verify the AFP syntax.
AFP interim files that are 
used by AFP viewer within 
Content Manager 
OnDemand Windows Client
These files are created in the user’s temporary directory. They are 
deleted automatically after the document is closed by AFP viewer. 
They are useful in determining whether the issue is a server or client 
issue. In the Windows client, click File → Show Temporary File 
Locations to see the names of the directories where the client stores 
the data and resource files.
AFP trace report AFP viewer trace can be turned on by modifying the FTDPORT2.INI file 
in the Content Manager OnDemand installation directory. For 
Windows 7, the default path is shown:
C:\Program Files (x86)\IBM\OnDemand Clients\V9.5\bin 
AFP resource and font files Sometimes, this file is useful for various AFP issues, such as overlay, 
company logo, or globalized fonts.
Note: Because the AFP data stream can be printed by an AFP printer, it does not 
necessarily have the correct AFP structure for loading into Content Manager OnDemand. 
The loading of AFP data requires a more specific AFP structure than printing AFP data. 
IBM Content Manager OnDemand for Multiplatforms - Indexing, SC19-3354, provides 
information about the correct AFP data stream structure.