Chapter 13. RAS, monitoring, and troubleshooting 717
13.7.2  Remote Support Assistance
Introduced with V8.1, Remote Support Assistance allows IBM support to remotely connect to 
the Storwize V7000 through a secure tunnel to perform analysis, log collection, and software 
updates. The tunnel can be enabled ad hoc by the client or enable a permanent connection if 
wanted. 
If you are enabling Remote Support Assistance, ensure that the following prerequisites are 
met:
/SM590000Call Home is configured with a valid email server.
/SM590000A valid service IP address is configured on each node on the Storwize V7000.
/SM590000If your Storwize V7000 is behind a firewall or if you want to route traffic from multiple 
storage systems to the same place, you must configure a Remote Support Proxy server. 
Before you configure remote support assistance, the proxy server must be installed and 
configured separately. During the setup for support assistance, specify the IP address and 
the port number for the proxy server on the Remote Support Centers window.
/SM590000If you do not have firewall restrictions and the Storwize V7000 nodes are directly 
connected to the internet, request your network administrator to allow connections to 
129.33.206.139 and 204.146.30.139 on Port 22.
/SM590000Uploading support packages and downloading software have direct connections to the 
internet. A DNS server must be defined on your Storwize V7000 for both of these functions 
to work.
/SM590000To ensure that support packages are uploaded correctly, configure the firewall to allow 
connections to the following IP addresses on port 443: 129.42.56.189, 129.42.54.189, 
and 129.42.60.189.
/SM590000To ensure that software is downloaded correctly, configure the firewall to allow connections 
to the following IP addresses on port 22: 170.225.15.105, 170.225.15.104, 
170.225.15.107, 129.35.224.105, 129.35.224.104, and 129.35.224.107.
Figure 13-55 shows a pop-up window that appears in the GUI after updating to V8.2.1. It 
prompts you to configure your Storwize V7000 for Remote Support. You can select to not 
enable it, open a tunnel when needed, or open a permanent tunnel to IBM. 
Figure 13-55   Prompt to configure Remote Support Assistance
Note: Clients who purchased Enterprise Class Support (ECS) are entitled to IBM support 
by using Remote Support Assistance to quickly connect and diagnose problems. However, 
IBM Support might choose to use this feature on non-ECS systems at their discretion. 
Therefore, configure and test the connection on all systems.