Chapter 3. IBM Cloud Paks: Middleware anywhere 47
3.3.2  Core capabilities
Integral to the IBM Cloud Pak for Automation is a set of containerized software, both IBM and 
open source, which includes the following components:
/SM590000IBM Business Automation Workflow
Manual workflows can easily disrupt or slow operations. Lack of transparency and 
dependencies on employees leave businesses vulnerable to various bottlenecks that 
create inefficiencies. Automating workflows safeguards against potential barriers and 
empowers business professionals to directly participate in designing business solutions. 
Workflow automation orchestrates multiple business processes straight-through, 
human-assisted or case management within operations and provides visibility into each 
step.
/SM590000IBM Operational Decision Manager
A business rules management system (BRMS) enables businesses to create and manage 
business logic independently from applications and processes. Through business rules, 
your team can specify decision logic in simple terms, close to natural language. Because 
rules are easily integrated with other IT systems, your applications can scale and run 
automated decisions across multiple channels. 
When changes to business rules are required, business users can quickly update them, 
which provides the agility and speed that is needed to meet changing business demands. 
Decision automation uses business rules to remove manual work from a decision process, 
which improves business agility and reducing IT reliance.
/SM590000IBM Business Automation Content Analyzer
To reinvent under-performing, high-friction business processes, enterprises are investing 
in digital transformation. This investment requires processes and applications to access 
and control a wide range of content, including documents, images, and audio files. 
Content services are accessible in multiple ways, including mobile devices and desktops, 
and as discrete capabilities embedded in workflows or applications, such as Enterprise 
Resource Planning (ERP) systems. This content analyzer enables efficient, consistent, 
and accurate content collaboration and decision-making across the organization. Content 
services are capabilities for collecting, governing, managing, and enriching enterprise 
content to be deployed efficiently across any cloud and within any application. 
/SM590000Process Mapping
Inefficient processes cost you time and money. Bottlenecks, complexities, and a lack of 
understanding mask opportunities for process improvement. Process modeling helps you 
to gain better visibility into business operations, which helps you create efficiencies at 
scale. Process mapping is any automation strategy’s first step. It enables non-technical 
people to work across departments to see a process landscape.
/SM590000Data Capture
Enterprises produce and receive massive volumes of new information every day to make 
decisions, manage operations, and create value. Most that information is inaccessible and 
invisible to the business applications that need it most, which undermines the ability of 
decision makers to truly understand the opportunities and constraints that are affecting 
their organization.