Chapter 18. Troubleshooting and tracing 405
7. Stop the packet trace by running the following command:
V TCPIP,TCPIP_Proc,PKT,clear              # resets filters to none 
8. Disconnect SYSTCPIP CTRACE from the ex ternal writer by running the following 
command:
TRACE CT,ON,COMP=SYSTCPIP,SUB=(TCPIP_Proc) 
reply,WTR=DISCONNECT,JOBNAME=(),OPTIONS=(),END 
9. Disconnect SYSTCPDA CTRACE from the ex ternal writer by running the following 
command:
TRACE CT,ON,COMP=SYSTCPDA,SUB=(TCPIP_Proc) 
reply,WTR=DISCONNECT,END 
10.Stop the CTRACE external writer by running the following command:
TRACE CT,WTRSTOP=CTWTR1,FLUSH 
Send the non-formatted packet trace dataset information to IBM Support.
18.4.5  Language Environment (z/OS only)
Many of the Content Manager OnDemand utilities use the Language Environment, and it 
offers its own customized traces. 
To start the trace, rerun the job with the following DD statement. Set the CEE environmental 
variable in the JCL (or use env var for the UNIX System Services command line): 
//STDENV   DD *
_CEE_RUNOPTS='HEAPCHK(ON),HEAPPOOLS(OFF)'
The output writes to the job log.
This trace is good for problems with starting a service:
//CEEDUMP DD 
//ARSSOCKD EXEC ...,PARM='TRACE(ON,8M,,LE=1)/'
18.4.6  ARSSUPPORT utility
Y ou can use the ARSSUPPORT utility to gather log entry diagnostic information. The ARSSUPPORT 
utility is in the arssupport.jar file. To run the utility, run the following command:
java -jar arssupport.jar
The following prerequisites apply to using the command:
/SM590000Ensure that you have Java Runtime Environment version 1.5 or higher to run this program.
/SM590000Ensure that you are logged on to the operating system by using an ID that has 
administrator authority on Windows or root authority on UNIX.
/SM590000On Windows systems, run the ARSSUPPORT utility from the Content Manager OnDemand 
command prompt.
/SM590000To retrieve system log entries, ensure that the Content Manager OnDemand server is 
running.
/SM590000The data is collected from the computer where the ARSSUPPORT utility is run.
The ARSSUPPORT utility generates information about a Content Manager OnDemand server. 
This information includes information about its configuration and system environment.