Our Mission and CSR at SMFG
 To provide optimum added value to our customers and together with them achieve growth To provide optimum added value to our customers and together with them achieve growth
 To create sustainable shareholder value through business growth To create sustainable shareholder value through business growth
 To provide a challenging and professionally rewarding work environment for our dedicated employees To provide a challenging and professionally rewarding work environment for our dedicated employees
We intend to be a financial services group that has the complete trust and support of We intend to be a financial services group that has the complete trust and support of 
our customers. For this purpose, we will always provide services that meet the true our customers. For this purpose, we will always provide services that meet the true 
needs of our customers to assure their satisfaction and earn confidence in the Group.needs of our customers to assure their satisfaction and earn confidence in the Group.1.
Satisfactory 
Customer Services
In the conduct of its business activities, SMFG fulfills its social responsibilities by contributing to In the conduct of its business activities, SMFG fulfills its social responsibilities by contributing to 
the sustainable development of society as a whole through offering higher added value to the sustainable development of society as a whole through offering higher added value to 
(i) customers, (ii) shareholders and the market, (iii) the environment and society, and (iv) employees.(i) customers, (ii) shareholders and the market, (iii) the environment and society, and (iv) employees.
SMFG’s Definition of CSR
Common SMFG CSR Philosophy: Business Ethics
Key points of CSR activities
The focus of the GroupThe focus of the Group’s CSR activities is to offer the most value s CSR activities is to offer the most value 
for our four major stakeholder groups based on for our four major stakeholder groups based on 
sound management, and we shall strive to ultimately sound management, and we shall strive to ultimately 
contribute to the sustainable development of society as a whole.contribute to the sustainable development of society as a whole.
˔ We shall endeavor to develop and prosper with our customers by 
offering top-quality, highly-valued products and services.
˔ We shall engage in solid management by disclosing appropriate 
information and developing our internal control system in an effort 
to maximize our shareholders’ value.
˔ We shall contribute to society and preserve the natural environ-
ment by continuously and proactively implementing initiatives 
including social and environmental activities.
˔ We shall foster a free and active business environment which 
respects individuals and allows each employee to realize his or her 
full potential.
Management approach for target achievement
We have established the Group CSR Committee, administered by the Group CSR Department, We have established the Group CSR Committee, administered by the Group CSR Department, 
to assess the CSR implementation plans of the whole Group, and manage progress. to assess the CSR implementation plans of the whole Group, and manage progress. 
Specifically, departments are assigned responsibility for each target, and the Group CSR Department and assigned departments jo intly Specifically, departments are assigned responsibility for each target, and the Group CSR Department and assigned departments jointly 
conduct annual reviews of progress made in these initiatives. The results of these reviews are reported to the Group CSR Commit tee. conduct annual reviews of progress made in these initiatives. The results of these reviews are reported to the Group CSR Committee.