customer experience that will allow us to  
evolve  with our customers in the years to  come. 
In January 2015, the Retail Design Institute 
recognized Nordstrom The Woodlands 
with First  Place for a New  or Remodeled 
Department Store and Innovation in Store 
Planning. We  appreciate their recognition, but 
the true measure of success will come from our 
customers’ experiences in our new stores.
In addition to  our two  new stores in Canada 
this year, we’ll also open stores in Puerto Rico, 
Milwaukee and a second store in Minneapolis, 
which has long been a terriﬁc market for us.
We  are also mindful of serving customers 
better  through product, speed and 
convenience. Expanded merchandise selection 
and growing customer adoption of mobile 
shopping are two  factors contributing to  the 
continued growth of Nordstrom.com. First, 
we’ve  expanded Nordstrom.com selection by 
three times from three years ago, so customers 
have  greater choice of their favorite brands. 
Second, a great mobile experience is a vital 
link to  many customers, and we  are working 
hard behind the scenes to  improve this 
experience. We  have enhanced our mobile 
app with localized inventory and personalized 
homepage features, and more features are 
coming this year. 
 
We are also opening a fulﬁllment center  
in Elizabethtown, Pennsylvania, in 2015  
that, when combined with our fulﬁllment 
center in Cedar Rapids, Iowa, and our  
Nordstromrack.com/HauteLook fulﬁllment 
center in San Bernardino, California,  
will greatly increase our capabilities.  
These fulﬁllment centers will allow us 
6
“Just visited the  
ﬁrst Nordstrom in  
Canada.  Well done.  
It’s a fantastic store.
”
OUR  CUSTOMER,  ROB
THE WOODLANDS, TEXAS
OH, CANADA!   BY 2017, WE’LL HAVE  
SIX STORES IN CANADA/emdash.case  
FROM  VANCOUVER  TO OTTAWA.
21008 /hyphen.case 037404B  2014 ANNUAL REPORT      pg 6
8.375 X 10.875 /hyphen.case PDF  X1A /hyphen.case KODAK