394 IBM Content Manager OnDemand Guide
Method 2: Setting up the trace by using the DB2 command line 
Alternatively, you can use the DB2 command line to activate the trace by completing the 
following steps:
1. In the DB2 instance, run the DB2 commands that are shown in Example 18-3.
Example 18-3   Turning on the trace through the DB2 command line
db2 UPDATE CLI CFG FOR SECTION COMMON USING Trace 1
db2 UPDATE CLI CFG FOR SECTION COMMON USING TraceRefreshInterval 5
db2 UPDATE CLI CFG FOR SECTION COMMON USING TraceFileName /tmp/db2trace.dmp
db2 UPDATE CLI CFG FOR SECTION COMMON USING TraceComm 1
db2 UPDATE CLI CFG FOR SECTION COMMON USING TraceFlush 1
2. Restart the application (in this case arssockd) for the changes to take effect.
3. Re-create the DB2 problem and capture the trace information.
4. Run the following command to turn off the traces: 
db2 UPDATE CLI CFG FOR SECTION COMMON USING Trace 0
5. Restart arssockd.
18.2.3  Tivoli Storage Manager
For Content Manager OnDemand problems that relate to Tivoli Storage Manager, collect the 
information that is shown in Table 18-6. For specific Tivoli Storage Manager errors, see 
Collecting Data: Read First for Tivoli Storage Manager Products, reference number 1263547.
Table 18-6   Information to collect for Tivoli Storage Manager
Y ou can gather the various object reports, such as the application group report and storage 
set report, by right-clicking the object and selecting Summarize.
18.2.4  Content Manager OnDemand Client logon
If a Content Manager OnDemand Client fails to log on to the server, check that arssockd is 
running on the server. Then, check the network connectivity by performing a ping test from 
the command window of the client. Open the command window and ping the host name or 
the IP address of the Content Manager OnDemand server.
Collect the files that are listed in Table 18-7 on page 395 for client problems, such as logging 
in to Content Manager OnDemand.
File Description
Application group 
report
The summary information for storage management shows the storage set 
name, which relates to Tivoli Storage Manager.
Storage set report This information provides the node name at Tivoli Storage Manager.
Tivoli Storage Manager 
activity log
This log shows the events in the Tivoli Storage Manager server. Y ou can 
retrieve the log by running the Query actlog command.
Tivoli Storage Manager 
error message
Tivoli Storage Manager error messages are prefixed with ANS, ANR, and 
so on. This error is generated by Tivoli Storage Manager and can be used 
for Tivoli Storage Manager support for further diagnosis.