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{                                                                "agentPrivateIp": "ea1d7a41-140d-2340-a9de-51dd4b55ddd5.local",                                                                                                                        "numberofCpu": "8",                                                                                                "agentBrowserName": "Firefox",                                                                                                "agentBrowserversion": "85.0",                                                                                                "agentRoutingProfile": "Basic Routing Profile",                                                                                                "contactQueue": "BasicQueue",                                                                                                "contactId": "55ee81b0-ddac-46cd-92c4-129505257c9b",                                                                  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{                                                                "agentPrivateIp": "ea1d7a41-140d-2340-a9de-51dd4b55ddd5.local",                                                                                                                        "numberofCpu": "8",                                                                                                "agentBrowserName": "Chrome",                                                                                                "agentBrowserversion": "85.0",                                                                                                "agentRoutingProfile": "Basic Routing Profile",                                                                                                "contactQueue": "BasicQueue",                                                                                                "contactId": "55ee81b0-ddac-46cd-92c4-129505257c9b",                                                                   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{                                                                "agentPrivateIp": "c6aacd1b-fc0f-7649-9021-0f3483f0b818.local",                                                                                                                        "numberofCpu": "8",                                                                                                "agentBrowserName": "Firefox",                                                                                                "agentBrowserversion": "85.0",                                                                                                "agentRoutingProfile": "Basic Routing Profile",                                                                                                "contactQueue": "BasicQueue",                                                                                                "contactId": "02e35193-ceb9-4024-b17f-674a41be2770",                                                                  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{                                                                "agentPrivateIp": "c6aacd1b-fc0f-7649-9021-0f3483f0b818.local",                                                                                                                        "numberofCpu": "8",                                                                                                "agentBrowserName": "Firefox",                                                                                                "agentBrowserversion": "85.0",                                                                                                "agentRoutingProfile": "Basic Routing Profile",                                                                                                "contactQueue": "BasicQueue",                                                                                                "contactId": "02e35193-ceb9-4024-b17f-674a41be2770",                                                                  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{                                                                "agentPrivateIp": "9a88ee9d-fa0f-c84f-bee0-423b71905127.local",                                                                                                                        "numberofCpu": "8",                                                                                                "agentBrowserName": "Firefox",                                                                                                "agentBrowserversion": "85.0",                                                                                                "agentRoutingProfile": "Basic Routing Profile",                                                                                                "contactQueue": "BasicQueue",                                                                                                "contactId": "95f85619-c33f-49b5-89aa-c7781d5e2c8d",                                                                  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{                                                                "agentPrivateIp": "9a88ee9d-fa0f-c84f-bee0-423b71905127.local",                                                                                                                        "numberofCpu": "8",                                                                                                "agentBrowserName": "Chrome",                                                                                                "agentBrowserversion": "85.0",                                                                                                "agentRoutingProfile": "Basic Routing Profile",                                                                                                "contactQueue": "BasicQueue",                                                                                                "contactId": "f9298b33-34e4-4d32-b15c-c9eccfa73491",                                                                   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                           false,                                                                                                                                                                                                                                         "createOfferFailure":                                                                                    "",                                                                                                                                                                                                                                         "setLocalDescriptionFailure":                                                                                    "",                                                                                                                                                                                                                                         "userBusyFailure":                                                                                    "",                                                                                                                                                                                                                                         "invalidRemoteSDPFailure":                                                                                    "",                                                                                                                                                                                                                                         "noRemoteIceCandidateFailure":                                                                                    "",                                                                                                                                                                                                                                         "setRemoteDescriptionFailure":                                                                                    ""                                                                                                                                                          },                                                                                                "agent": "ChrisBradley",                                                    "agentPublicIp":"60.224.234.231",          "signalingEndpoint":"wss://rtc.connect-telecom.us-west-2.amazonaws.com/LilyRTC",          "iceServers":"turn:turnnlb-8d79b4466d82ad0e.elb.us-west-2.amazonaws.com.:3478",          "timestamp": "##end_time##"          }
{                                                                "agentPrivateIp": "c6aacd1b-fc0f-7649-9021-0f3483f0b818.local",                                                                                                                        "numberofCpu": "8",                                                                                                "agentBrowserName": "Firefox",                                                                                                "agentBrowserversion": "85.0",                                                                                                "agentRoutingProfile": "Basic Routing Profile",                                                                                                "contactQueue": "BasicQueue",                                                                                                "contactId": "55ee81b0-ddac-46cd-92c4-129505257c9b",                                                                                                "report": {                                                                                                                                "callStartTime": "##start_time##",                                                                                                                        "softphoneStreamStatistics":[{"_timestamp": "##end_time##","_packetsLost":3,"_packetsCount":1595,"_audioLevel":null,"_procMilliseconds":null,"_rttMilliseconds":56,"_jbMilliseconds":3,"_bytesSent":null,"_bytesReceived":null,"_framesEncoded":null,"_framesDecoded":null,"_frameRateSent":null,"_frameRateReceived":null,"_statsReportType":"inbound-rtp","_streamType":"audio_input","softphoneStreamType":"audio_input"},{"_timestamp": "##end_time##","_packetsLost":44,"_packetsCount":250,"_audioLevel":null,"_procMilliseconds":null,"_rttMilliseconds":32,"_jbMilliseconds":6,"_bytesSent":null,"_bytesReceived":null,"_framesEncoded":null,"_framesDecoded":null,"_frameRateSent":null,"_frameRateReceived":null,"_statsReportType":"remote-inbound-rtp","_streamType":"audio_output","softphoneStreamType":"audio_output"}],                                                                                                                                                               "callEndTime": "##end_time##",                                                                                                                                                                                               "gumTimeMillis":                                                                                    6,                                                                                                                                                                                                                                         "initializationTimeMillis":                                                                                    "",                                                                                                                                                                                                                                         "iceCollectionTimeMillis":                                                                                    "",                                                                                                                                                                                                                                         "signallingConnectTimeMillis":                                                                                    "",                                                                                                  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                                                                                                                                                                                                 "handshakingFailure":                                                                                    "",                                                                                                                                                                                                                                         "gumOtherFailure":                                                                                    true,                                                                                                                                                                                                                                         "gumTimeoutFailure":                                                                                    false,                                                                                                                                                                                                                                         "createOfferFailure":                                                                                    "",                                                                                                                                                                                                                                         "setLocalDescriptionFailure":                                                                                    "",                                                                                                                                                                                                                                         "userBusyFailure":                                                                             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                                                    ""                                                                                                                                                          },                                                                                                "agent": "admin",                                                    "agentPublicIp":"73.158.233.108",          "signalingEndpoint":"wss://rtc.connect-telecom.us-west-2.amazonaws.com/LilyRTC",          "iceServers":"turn:turnnlb-8d79b4466d82ad0e.elb.us-west-2.amazonaws.com.:3478",          "timestamp": "##end_time##"          }
{                                                                "agentPrivateIp": "c6aacd1b-fc0f-7649-9021-0f3483f0b818.local",                                                                                                                        "numberofCpu": "8",                                                                                                "agentBrowserName": "Firefox",                                                                                                "agentBrowserversion": "85.0",                                                                                                "agentRoutingProfile": "Basic Routing Profile",                                                                                                "contactQueue": "BasicQueue",                                                                                                "contactId": "02e35193-ceb9-4024-b17f-674a41be2770",                                                                                                "report": {                                                                                                                                "callStartTime": "##start_time##",                                                                                                                        "softphoneStreamStatistics":[{"_timestamp": "##end_time##","_packetsLost":6,"_packetsCount":1595,"_audioLevel":null,"_procMilliseconds":null,"_rttMilliseconds":42,"_jbMilliseconds":3,"_bytesSent":null,"_bytesReceived":null,"_framesEncoded":null,"_framesDecoded":null,"_frameRateSent":null,"_frameRateReceived":null,"_statsReportType":"inbound-rtp","_streamType":"audio_input","softphoneStreamType":"audio_input"},{"_timestamp": "##end_time##","_packetsLost":33,"_packetsCount":25,"_audioLevel":null,"_procMilliseconds":null,"_rttMilliseconds":82,"_jbMilliseconds":5,"_bytesSent":null,"_bytesReceived":null,"_framesEncoded":null,"_framesDecoded":null,"_frameRateSent":null,"_frameRateReceived":null,"_statsReportType":"remote-inbound-rtp","_streamType":"audio_output","softphoneStreamType":"audio_output"}],                                                                                                                                                               "callEndTime": "##end_time##",                                                                                                                                                                                               "gumTimeMillis":                                                                                    3860,                                                                                                                                                                                                                                         "initializationTimeMillis":                                                                                    "",                                                                                                                                                                                                                                         "iceCollectionTimeMillis":                                                                                    "",                                                                                                                                                                                                                                         "signallingConnectTimeMillis":                                                                                    "",                                                                                                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                                                                                                                                                                   "cleanupTimeMillis":                                                                                    "",                                                                                                                                                                                                                                         "iceCollectionFailure":                                                                                    "",                                                                                                                                                                                                                                         "signallingConnectionFailure":                                                                                    "",                                                                                                                                                                                                                                         "handshakingFailure":                                                                                    "",                                                                                                                                                                                                                                         "gumOtherFailure":                                                                                    true,                                                                                                                                                                                                                                         "gumTimeoutFailure":                                                                                    false,                                                                                                                                                                                                                                         "createOfferFailure":                                                                                    "",                                                                                                                                                                                                                                         "setLocalDescriptionFailure":                                                                                    "",                                                                                                                                                                                                                                         "userBusyFailure":                                                                                    "",                                                                                                                                                                                                                                         "invalidRemoteSDPFailure":                                                                                    "",                                                                                                                                                                                                                                         "noRemoteIceCandidateFailure":                                                                                    "",                                                                                                                                                                                                                                         "setRemoteDescriptionFailure":                                                                                    ""                                                                                                                                                          },                                                                                                "agent": "admin",                                                    "agentPublicIp":"73.158.233.108",          "signalingEndpoint":"wss://rtc.connect-telecom.us-west-2.amazonaws.com/LilyRTC",          "iceServers":"turn:turnnlb-8d79b4466d82ad0e.elb.us-west-2.amazonaws.com.:3478",          "timestamp": "##end_time##"          }
{                          "doc": {                              "agentPrivateIp":"10.1.4.12",                              "agentRoutingProfile":"test",                              "contactId":"844f54db-7b08-11eb-8665-abb15c68c771",                              "contactQueue":"salesQueue",                              "agent":"jane-roe",                              "signalingEndpoint":"wss://rtc.connect-telecom.us-east-1.amazonaws.com/LilyRTC",                              "iceServers":"turn:turnnlb-d76454ac48d20c1e.elb.us-east-1.amazonaws.com.:3478",                              "agentPublicIp":"54.184.244.48",                              "softphoneStreamType":"audio_input",                              "timestamp": "##end_time##",                              "packetsLost":                                     12,                                                                "packetsCount":                                     50,                                                                "audioLevel":                                       638,                                                                "jitterBufferMillis":                                       893,                                                                "roundTripTimeMillis":                                       936                                                             }                      }
{                          "doc": {                              "agentPrivateIp":"10.1.4.12",                              "agentRoutingProfile":"test",                              "contactId":"844f54db-7b08-11eb-8665-abb15c68c771",                              "contactQueue":"salesQueue",                              "agent":"jane-roe",                              "signalingEndpoint":"wss://rtc.connect-telecom.us-east-1.amazonaws.com/LilyRTC",                              "iceServers":"turn:turnnlb-d76454ac48d20c1e.elb.us-east-1.amazonaws.com.:3478",                              "agentPublicIp":"54.184.244.48",                              "softphoneStreamType":"audio_output",                              "timestamp": "##end_time##",                              "packetsLost":                                     24,                                                                "packetsCount":                                     50,                                                                "audioLevel":                                       638,                                                                "jitterBufferMillis":                                       380,                                                                "roundTripTimeMillis":                                       666                                                             }                      }
{                          "doc": {                              "agentPrivateIp":"10.1.4.12",                              "agentRoutingProfile":"test",                              "contactId":"844f54db-7b08-11eb-8665-abb15c68c771",                              "contactQueue":"salesQueue",                              "agent":"admin",                              "signalingEndpoint":"wss://rtc.connect-telecom.us-east-1.amazonaws.com/LilyRTC",                              "iceServers":"turn:turnnlb-d76454ac48d20c1e.elb.us-east-1.amazonaws.com.:3478",                              "agentPublicIp":"54.184.244.48",                              "softphoneStreamType":"audio_input",                              "timestamp": "##end_time##",                              "packetsLost":                                     25,                                                                "packetsCount":                                     50,                                                                "audioLevel":                                       638,                                                                "jitterBufferMillis":                                       383,                                                                "roundTripTimeMillis":                                       733                                                             }                      }
{                          "doc": {                              "agentPrivateIp":"10.1.4.12",                              "agentRoutingProfile":"test",                              "contactId":"844f54db-7b08-11eb-8665-abb15c68c771",                              "contactQueue":"salesQueue",                              "agent":"anthonyrees",                              "signalingEndpoint":"wss://rtc.connect-telecom.us-east-1.amazonaws.com/LilyRTC",                              "iceServers":"turn:turnnlb-d76454ac48d20c1e.elb.us-east-1.amazonaws.com.:3478",                              "agentPublicIp":"54.184.244.48",                              "softphoneStreamType":"audio_output",                              "timestamp": "##end_time##",                              "packetsLost":                                     25,                                                                "packetsCount":                                     50,                                                                "audioLevel":                                       638,                                                                "jitterBufferMillis":                                       449,                                                                "roundTripTimeMillis":                                       767                                                             }                      }
{                          "doc": {                              "agentPrivateIp":"10.1.4.12",                              "agentRoutingProfile":"test",                              "contactId":"844f54db-7b08-11eb-8665-abb15c68c771",                              "contactQueue":"salesQueue",                              "agent":"jillcoat",                              "signalingEndpoint":"wss://rtc.connect-telecom.us-east-1.amazonaws.com/LilyRTC",                              "iceServers":"turn:turnnlb-d76454ac48d20c1e.elb.us-east-1.amazonaws.com.:3478",                              "agentPublicIp":"54.184.244.48",                              "softphoneStreamType":"audio_input",                              "timestamp": "##end_time##",                              "packetsLost":                                     28,                                                                "packetsCount":                                     50,                                                                "audioLevel":                                       638,                                                                "jitterBufferMillis":                                       367,                                                                "roundTripTimeMillis":                                       925                                                             }                      }
{                          "doc": {                              "agentPrivateIp":"10.1.4.12",                              "agentRoutingProfile":"test",                              "contactId":"844f54db-7b08-11eb-8665-abb15c68c771",                              "contactQueue":"salesQueue",                              "agent":"adamjames",                              "signalingEndpoint":"wss://rtc.connect-telecom.us-east-1.amazonaws.com/LilyRTC",                              "iceServers":"turn:turnnlb-d76454ac48d20c1e.elb.us-east-1.amazonaws.com.:3478",                              "agentPublicIp":"54.184.244.48",                              "softphoneStreamType":"audio_output",                              "timestamp": "##end_time##",                              "packetsLost":                                     28,                                                                "packetsCount":                                     50,                                                                "audioLevel":                                       638,                                                                "jitterBufferMillis":                                       209,                                                                "roundTripTimeMillis":                                       564                                                             }                      }
{                          "doc": {                              "agentPrivateIp":"10.1.4.12",                              "agentRoutingProfile":"test",                              "contactId":"844f54db-7b08-11eb-8665-abb15c68c771",                              "contactQueue":"salesQueue",                              "agent":"anthonyrees",                              "signalingEndpoint":"wss://rtc.connect-telecom.us-east-1.amazonaws.com/LilyRTC",                              "iceServers":"turn:turnnlb-d76454ac48d20c1e.elb.us-east-1.amazonaws.com.:3478",                              "agentPublicIp":"54.184.244.48",                              "softphoneStreamType":"audio_input",                              "timestamp": "##end_time##",                              "packetsLost":                                     21,                                                                "packetsCount":                                     50,                                                                "audioLevel":                                       638,                                                                "jitterBufferMillis":                                       231,                                                                "roundTripTimeMillis":                                       842                                                             }                      }
{                          "doc": {                              "agentPrivateIp":"10.1.4.12",                              "agentRoutingProfile":"test",                              "contactId":"844f54db-7b08-11eb-8665-abb15c68c771",                              "contactQueue":"salesQueue",                              "agent":"admin",                              "signalingEndpoint":"wss://rtc.connect-telecom.us-east-1.amazonaws.com/LilyRTC",                              "iceServers":"turn:turnnlb-d76454ac48d20c1e.elb.us-east-1.amazonaws.com.:3478",                              "agentPublicIp":"54.184.244.48",                              "softphoneStreamType":"audio_output",                              "timestamp": "##end_time##",                              "packetsLost":                                     29,                                                                "packetsCount":                                     50,                                                                "audioLevel":                                       638,                                                                "jitterBufferMillis":                                       49,                                                                "roundTripTimeMillis":                                       752                                                             }                      }
{                          "doc": {                              "agentPrivateIp":"10.1.4.12",                              "agentRoutingProfile":"test",                              "contactId":"844f54db-7b08-11eb-8665-abb15c68c771",                              "contactQueue":"salesQueue",                              "agent":"jane-roe",                              "signalingEndpoint":"wss://rtc.connect-telecom.us-east-1.amazonaws.com/LilyRTC",                              "iceServers":"turn:turnnlb-d76454ac48d20c1e.elb.us-east-1.amazonaws.com.:3478",                              "agentPublicIp":"54.184.244.48",                              "softphoneStreamType":"audio_input",                              "timestamp": "##end_time##",                              "packetsLost":                                     8,                                                                "packetsCount":                                     50,                                                                "audioLevel":                                       638,                                                                "jitterBufferMillis":                                       460,                                                                "roundTripTimeMillis":                                       643                                                             }                      }
{                          "doc": {                              "agentPrivateIp":"10.1.4.12",                              "agentRoutingProfile":"test",                              "contactId":"844f54db-7b08-11eb-8665-abb15c68c771",                              "contactQueue":"salesQueue",                              "agent":"jane-roe",                              "signalingEndpoint":"wss://rtc.connect-telecom.us-east-1.amazonaws.com/LilyRTC",                              "iceServers":"turn:turnnlb-d76454ac48d20c1e.elb.us-east-1.amazonaws.com.:3478",                              "agentPublicIp":"54.184.244.48",                              "softphoneStreamType":"audio_output",                              "timestamp": "##end_time##",                              "packetsLost":                                     10,                                                                "packetsCount":                                     50,                                                                "audioLevel":                                       638,                                                                "jitterBufferMillis":                                       86,                                                                "roundTripTimeMillis":                                       630                                                             }                      }
