Example Reflection - Mind Mapping 

 By Karina Duque 

 Challenge and Selection 

 Mindmapping is a tool I used in my office ; however , I was not aware that I was specifically   applying it although with a limited approach . It came to me first by instinct . I mean , I gathered   with my four - member team and we used to brainstorm ideas purposefully to solve an issue .   I   work in an International Organization in the Environment field . I am responsible for the   financial and administrative monitoring of environment projects according to the   organization ’s and donor ’s rules and regulations . These projects have their management units ,   we call them PMU . Sometimes we forget that in those PMU , real people are working . We do n’t   see these people we only see financial and administrative processes and requests coming from   them . The challenge we face is that these processes are not smooth and do not represent our   vision of “ impeccable administration ” . Therefore , project ’s targets are delayed due to paper   work , bureaucracy , errors and long time processing . 

 Application 

 After learning what mind mapping really is , I decided to get close to my PMU colleagues . I ’ve   been generally “ judging ” what they do from my supervision role rather than having a more   empathetic approach . First , I organized monthly meetings with my team to motivate them to   be more people centered when providing a course of action . Then , we started to interview , to   talk to people . This time , we made it with a different approach , using the invitation to “ the   garage sale ” event . We offered this time questions : ¿ What makes your daily work difficult ?   ¿ What would you need to improve the processes you send to our Unit ? ¿ From 1 to 10 , how   empowered do you feel in your position to deliver a high - quality work ? What do you want to   share ? Well , we got surprised discovering that many of the challenges they have come from a   poor understanding of the reasons behind a regulation .   We understood there was a gap   between theory , the “ must do ” and the benefits of our policies . 

 Insight and Approach 

 Mind mapping facilitates to find patterns . With these questions , we got enough data to   analyze jointly and start to categorize the real needs and possible ways of dealing with them .   First , we discovered that no matter how big or small a project is , people face similar difficulties   such as : lack of a complete briefing when being hired , poor understanding of the processes   from beginning to the end and limitations to implement in the field due to covid restrictions .   Then , we realized that people felt somehow frightened because we are the ones correcting   and checking if their work was well done . 

 Our mind mapping led us to build on the “ so what ? ” to move on to a different perspective . We   offered what people value the most in this digital era : being trained to grow professionally and   personally . Thus , we offered free nonobligatory training courses on different subjects to help   them strengthen their knowledge and skills and we started to ask a fundamental question :   What can I do for you ? 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Karina Duque
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example Reflection - Mind Mapping 

 By Karina Duque 

 Challenge and Selection 

 Mindmapping is a tool I used in my office ; however , I was not aware that I was specifically   applying it although with a limited approach . It came to me first by instinct . I mean , I gathered   with my four - member team and we used to brainstorm ideas purposefully to solve an issue .   I   work in an International Organization in the Environment field . I am responsible for the   financial and administrative monitoring of environment projects according to the   organization ’s and donor ’s rules and regulations . These projects have their management units ,   we call them PMU . Sometimes we forget that in those PMU , real people are working . We do n’t   see these people we only see financial and administrative processes and requests coming from   them . The challenge we face is that these processes are not smooth and do not represent our   vision of “ impeccable administration ” . Therefore , project ’s targets are delayed due to paper   work , bureaucracy , errors and long time processing . 

 Application 

 After learning what mind mapping really is , I decided to get close to my PMU colleagues . I ’ve   been generally “ judging ” what they do from my supervision role rather than having a more   empathetic approach . First , I organized monthly meetings with my team to motivate them to   be more people centered when providing a course of action . Then , we started to interview , to   talk to people . This time , we made it with a different approach , using the invitation to “ the   garage sale ” event . We offered this time questions : ¿ What makes your daily work difficult ?   ¿ What would you need to improve the processes you send to our Unit ? ¿ From 1 to 10 , how   empowered do you feel in your position to deliver a high - quality work ? What do you want to   share ? Well , we got surprised discovering that many of the challenges they have come from a   poor understanding of the reasons behind a regulation .   We understood there was a gap   between theory , the “ must do ” and the benefits of our policies . 

 Insight and Approach 

 Mind mapping facilitates to find patterns . With these questions , we got enough data to   analyze jointly and start to categorize the real needs and possible ways of dealing with them .   First , we discovered that no matter how big or small a project is , people face similar difficulties   such as : lack of a complete briefing when being hired , poor understanding of the processes   from beginning to the end and limitations to implement in the field due to covid restrictions .   Then , we realized that people felt somehow frightened because we are the ones correcting   and checking if their work was well done . 

 Our mind mapping led us to build on the “ so what ? ” to move on to a different perspective . We   offered what people value the most in this digital era : being trained to grow professionally and   personally . Thus , we offered free nonobligatory training courses on different subjects to help   them strengthen their knowledge and skills and we started to ask a fundamental question :   What can I do for you ?
### Output: 