Reflection - Storytelling : 

 Challenge & Selection : 

 Storrytelling is a beautiful tool that I try to use all the time . I work at a global acting   insurance company as an specialist for the investment and pension business . Most of   the time I have appointments in the B2B sector , where my clients are mid sized banks   and their employees . In case of complex circumstances I also participate in   appointments with customers face to face . My industry is characterized by working with   the feelings and needs of people , mosty with those that the customers do not know yet   -   and due to this it is crucial to make the insurance for the people tangible . In addition   to this working with a kind of promise for the future is realy difficult to grasp for the   customers . Insurance and investment topics , are n’t that sexy , ease to use and simple   to explain to the customers . Therefore storytelling helps me conect the values of our   products to the feelings or expectitions . 

 Application : 

 Let me explain you how i use storytelling in my daily work and how important it is to   me . I remember one specfic issue i was faced with some month ago . I was an   undergraduate and worked the first year as a kind of junior incurance agent at my   company sector . In this time I had a lot of appointments with customers to advise them   about their retirement and why the should spend rather more on it than less . After a   little initial talk with the customer I presented all the facts of our product – which i was   very convinced of – about the financial strength of our company , the shift in the   demography and the extend on the social insurance system , but nothing moved the   customer to took out an insurance rate . His need was there , he should save a lot , but   I was n’t able to make clear why it is so important . The following weeks i researched a   lot in the interent ( e.g. by joining the course on coursea ) and read some books about   how to make complex things easy to grasp by using methods like storytelling . In the   next appointment with an young customer i tried something complete new . 

 After some smalltalk about him and his job we went to the insurance topic , especially   about how and why he should save some money for his retirement . But this time I   began with some kind of story . 

 I told him about my study period and my neighbour in my house , where i lived that time .   This man was probably at the beginning of seventy and was well dressed , in a good   mood and every time we saw him friendly and helpful . After some weeks , as we drove   back from university , we sawing him pulling out pledge bottles out of the trash , and as   he saw us he seemed really embarrassed . The next week we met him in front of his   door he told us the story of his life . He told us he worked the hole life and was never   sick longer than a few days , but his pension is not enough to live the life he wanted . 

 Than I took a short break and began to explain my young customer that this man was n’t   poor and homeless , but he could not drive often to other cities to visit friends or fly in   holidays e.g. and than as I looked at my customer i really noticed that he was   thoughtful . 

 I took another short break and asked him : „ How do you want to live your live in the old   age ? What is most important to you ? “ 

 The hole further talk about the complex facts of our social system , the possible   solutions , the impact from the realy low interest rates and so on , I had his hole attention .   This customer was aware of all the possible negative effects , caused by our social   systems and other circumstances , and that he – in order to life a better live in his older   ages – should save money . At the end of our appointment he had his plan , how and in   what way he saves his money for the second half of his life . 

 Insight & Approach : 

 It seems stories are hard - wired into our psyche . It was realy a wow effect and an eye- opener for me .   People have been passing information along via storytelling for as long   as humans have had a rich language to draw from .   Stories are a great way to connect   people with ideas and informations , at a human level .   A well - told story – focused on   sharing pertinent details that express surprising meaning and underlying emotions –   eﬀects the emotions and the intellect simultaneously . For daily using it is crucial to be   able to articulate the emotional tone in a couple of words . This is what I train everyday   to be better in it . 

 Sometimes a little story can do a lot of good . Christina Baldwin once said : „ Words are   how we think – stories are how we link . “ This quote describes the purpose of   storytelling pretty well . This couse made me see this and all the other tools in a new   way towards my daily work . As described in my personal experience I was realy fact- based and not focused on the customer , but now I am able to use stories to paraphrase   complex and difficult circumstances and presenting my ideas more metaphorical . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection - Storytelling : 

 Challenge & Selection : 

 Storrytelling is a beautiful tool that I try to use all the time . I work at a global acting   insurance company as an specialist for the investment and pension business . Most of   the time I have appointments in the B2B sector , where my clients are mid sized banks   and their employees . In case of complex circumstances I also participate in   appointments with customers face to face . My industry is characterized by working with   the feelings and needs of people , mosty with those that the customers do not know yet   -   and due to this it is crucial to make the insurance for the people tangible . In addition   to this working with a kind of promise for the future is realy difficult to grasp for the   customers . Insurance and investment topics , are n’t that sexy , ease to use and simple   to explain to the customers . Therefore storytelling helps me conect the values of our   products to the feelings or expectitions . 

 Application : 

 Let me explain you how i use storytelling in my daily work and how important it is to   me . I remember one specfic issue i was faced with some month ago . I was an   undergraduate and worked the first year as a kind of junior incurance agent at my   company sector . In this time I had a lot of appointments with customers to advise them   about their retirement and why the should spend rather more on it than less . After a   little initial talk with the customer I presented all the facts of our product – which i was   very convinced of – about the financial strength of our company , the shift in the   demography and the extend on the social insurance system , but nothing moved the   customer to took out an insurance rate . His need was there , he should save a lot , but   I was n’t able to make clear why it is so important . The following weeks i researched a   lot in the interent ( e.g. by joining the course on coursea ) and read some books about   how to make complex things easy to grasp by using methods like storytelling . In the   next appointment with an young customer i tried something complete new . 

 After some smalltalk about him and his job we went to the insurance topic , especially   about how and why he should save some money for his retirement . But this time I   began with some kind of story . 

 I told him about my study period and my neighbour in my house , where i lived that time .   This man was probably at the beginning of seventy and was well dressed , in a good   mood and every time we saw him friendly and helpful . After some weeks , as we drove   back from university , we sawing him pulling out pledge bottles out of the trash , and as   he saw us he seemed really embarrassed . The next week we met him in front of his   door he told us the story of his life . He told us he worked the hole life and was never   sick longer than a few days , but his pension is not enough to live the life he wanted . 

 Than I took a short break and began to explain my young customer that this man was n’t   poor and homeless , but he could not drive often to other cities to visit friends or fly in   holidays e.g. and than as I looked at my customer i really noticed that he was   thoughtful . 

 I took another short break and asked him : „ How do you want to live your live in the old   age ? What is most important to you ? “ 

 The hole further talk about the complex facts of our social system , the possible   solutions , the impact from the realy low interest rates and so on , I had his hole attention .   This customer was aware of all the possible negative effects , caused by our social   systems and other circumstances , and that he – in order to life a better live in his older   ages – should save money . At the end of our appointment he had his plan , how and in   what way he saves his money for the second half of his life . 

 Insight & Approach : 

 It seems stories are hard - wired into our psyche . It was realy a wow effect and an eye- opener for me .   People have been passing information along via storytelling for as long   as humans have had a rich language to draw from .   Stories are a great way to connect   people with ideas and informations , at a human level .   A well - told story – focused on   sharing pertinent details that express surprising meaning and underlying emotions –   eﬀects the emotions and the intellect simultaneously . For daily using it is crucial to be   able to articulate the emotional tone in a couple of words . This is what I train everyday   to be better in it . 

 Sometimes a little story can do a lot of good . Christina Baldwin once said : „ Words are   how we think – stories are how we link . “ This quote describes the purpose of   storytelling pretty well . This couse made me see this and all the other tools in a new   way towards my daily work . As described in my personal experience I was realy fact- based and not focused on the customer , but now I am able to use stories to paraphrase   complex and difficult circumstances and presenting my ideas more metaphorical .
### Output: 