Martina Mazzoleni , 2017 

 Reflection - Learning Launch 

 Challenge 

 I am a manager and owner of a small business startup and our biggest challenge is to improve process 

 flow through automation , to avoid delayed customer repairs , lost phones , storage management and staff 

 loyalty in order to ensure that our customers are satisfied and get back their phones property fixed within 

 a stipulated time and that our staff are loyal to business ethics . The business scope is composed of me as 

 the manager , two repairs department employees , a cashier and four sales ladies who will work together 

 towards the project objectives . The project will run for 60 business days including staff training and system 

 installation that will record a client ’s phone on the system as it is received , recording the transfer of the 

 phone to the repair technician , tracking the phone repairs and informing the client and finally dispatching 

 the phone to the client and clearing it on the system . All department views and suggestions will be 

 considered as well as stakeholders suggestions , especially from clients . 

 Selection 

 As a new established business , we aim to try as many tools as possible that will lead to effectiveness and 

 efficiency of our business operations . Amongst the several design thinking tools we chose the learning 

 launch tools which tests an idea using a small sample , then from the feedback we get from staff and clients 

 we improve to do a full market launch .   We will be prioritizing key assumptions and analyzing the outcome 

 of the idea following the idea ’s test results . This tool is more practical , affordable and offers real time 

 prototype feedback ( Christian Friedrich , learning launch tool , week 4 materials 2017 ) . 

 Application 

 Firstly , we focused on a procedural plan that maps out the business process . The main focus is to collect 

 as much information about a client ’s device and its issues , date of collection , the staff member who 

 collected the phone upon receiving the phone with the aim of creating accurate client device data base . 

 This test the assumptions that devices were stolen because there was no proper record of whom received 

 the device . Our staff attended a week - long training about the recording process and business ethics to 

 ensure effectiveness of operations . Implementation of the learned skills took effect throughout a three- 

 week period with assessments of progress and staff feedback . We therefore expect staff to be more 

 enlightened on their work flow procedure . 

 Martina Mazzoleni , 2017 

 Furthermore , we focused on analyzing issues and possible solutions related to repair processes , dispatch , 

 clearance and after sales services of client ’s devices . Hence , the analysis indicated that our main challenge 

 was is in the storage and repairs department which caused misplacements of phones . Our team suggested 

 various storage methods and research was conducted for two weeks to determine how competitors 

 manage their storage issues . The report of this research indicated that all suggestions were valid , but 

 priority had to be placed on ideas that are cheaper , faster to implement and lead to more efficiency . 

 Hence the storage system was based on months the phone is received . 

 Insight 

 The tool helped our business make decisions faster and applications more appropriate the to avoid errors 

 in assumption . It gave us competitive advantage over other small startups . We were able to develop 

 statements that identify what we aim to achieve and issues that need to be rectified . We stated 

 assumptions of activities that would lead to a successful outcomes and failures .   Amongst the various 

 assumptions we priorities on those that would have a major impact of growth or instability to the business 

 and therefore proceeded with implementation to test this assumption . Our results were quite 

 encouraging a we experience more customer returns and suggestions , efficiency in storage and locating 

 a phone after repairs . Hence , the learning launch provided a useful test that confirmed continuity of 

 implementing our idea . 

 Approach 

 As a startup business this tool has been effective in helping us develop creative solutions to our business 

 challenges . An alternative tool that we would use is the mind mapping tool where we will track our 

 performance , take corrective measures and map our way forward to achieve , growth of capabilities , 

 progress of operation work flow and solutions for sustainable efficiency and effectiveness of operations . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Martina Mazzoleni, Martina Mazzoleni
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Martina Mazzoleni , 2017 

 Reflection - Learning Launch 

 Challenge 

 I am a manager and owner of a small business startup and our biggest challenge is to improve process 

 flow through automation , to avoid delayed customer repairs , lost phones , storage management and staff 

 loyalty in order to ensure that our customers are satisfied and get back their phones property fixed within 

 a stipulated time and that our staff are loyal to business ethics . The business scope is composed of me as 

 the manager , two repairs department employees , a cashier and four sales ladies who will work together 

 towards the project objectives . The project will run for 60 business days including staff training and system 

 installation that will record a client ’s phone on the system as it is received , recording the transfer of the 

 phone to the repair technician , tracking the phone repairs and informing the client and finally dispatching 

 the phone to the client and clearing it on the system . All department views and suggestions will be 

 considered as well as stakeholders suggestions , especially from clients . 

 Selection 

 As a new established business , we aim to try as many tools as possible that will lead to effectiveness and 

 efficiency of our business operations . Amongst the several design thinking tools we chose the learning 

 launch tools which tests an idea using a small sample , then from the feedback we get from staff and clients 

 we improve to do a full market launch .   We will be prioritizing key assumptions and analyzing the outcome 

 of the idea following the idea ’s test results . This tool is more practical , affordable and offers real time 

 prototype feedback ( Christian Friedrich , learning launch tool , week 4 materials 2017 ) . 

 Application 

 Firstly , we focused on a procedural plan that maps out the business process . The main focus is to collect 

 as much information about a client ’s device and its issues , date of collection , the staff member who 

 collected the phone upon receiving the phone with the aim of creating accurate client device data base . 

 This test the assumptions that devices were stolen because there was no proper record of whom received 

 the device . Our staff attended a week - long training about the recording process and business ethics to 

 ensure effectiveness of operations . Implementation of the learned skills took effect throughout a three- 

 week period with assessments of progress and staff feedback . We therefore expect staff to be more 

 enlightened on their work flow procedure . 

 Martina Mazzoleni , 2017 

 Furthermore , we focused on analyzing issues and possible solutions related to repair processes , dispatch , 

 clearance and after sales services of client ’s devices . Hence , the analysis indicated that our main challenge 

 was is in the storage and repairs department which caused misplacements of phones . Our team suggested 

 various storage methods and research was conducted for two weeks to determine how competitors 

 manage their storage issues . The report of this research indicated that all suggestions were valid , but 

 priority had to be placed on ideas that are cheaper , faster to implement and lead to more efficiency . 

 Hence the storage system was based on months the phone is received . 

 Insight 

 The tool helped our business make decisions faster and applications more appropriate the to avoid errors 

 in assumption . It gave us competitive advantage over other small startups . We were able to develop 

 statements that identify what we aim to achieve and issues that need to be rectified . We stated 

 assumptions of activities that would lead to a successful outcomes and failures .   Amongst the various 

 assumptions we priorities on those that would have a major impact of growth or instability to the business 

 and therefore proceeded with implementation to test this assumption . Our results were quite 

 encouraging a we experience more customer returns and suggestions , efficiency in storage and locating 

 a phone after repairs . Hence , the learning launch provided a useful test that confirmed continuity of 

 implementing our idea . 

 Approach 

 As a startup business this tool has been effective in helping us develop creative solutions to our business 

 challenges . An alternative tool that we would use is the mind mapping tool where we will track our 

 performance , take corrective measures and map our way forward to achieve , growth of capabilities , 

 progress of operation work flow and solutions for sustainable efficiency and effectiveness of operations .
### Output: 