Challenge 

 The main challenge approached by this method is to solve a problem of communication   between departments : our company ’s customer satisfaction is going under the 80 %   ( minimum acceptable ) , generally because information does n’t flow the way it should   and people from different areas ( like sales , production and quality ) do n’t know for sure   the correct schedule and dates of delivery . 

 Selection 

 The tool selected here was the learning launch , which consists of taking small   experiments testing new ideas directly in the market ( or the situation itself ) , looking for   iterative feedback to improve and learn faster from mistakes . 

 Application 

 The main solution purposed here was a digital shared platform to exchange information   between areas , with no need of e - mailing or using another mean . In the beginning , it   sounded too much places to write down the same information , so the job was kind of   repetitive . With this feedback , a sketch of another digital solution that was sharing one   e - mail address with the main subjects of information for the customers ( like delivery   dates , adjustment of quantity of requests ) was shared between all the stakeholders ,   providing quick response to customers ’ demands and providing improving satisfaction   rates . 

 Insight 

 People from different sectors ( or areas ) tend to blame others for not delivering the ideal   service and product to the customers . By starting a sharing platform , even not   completely developed with all functionalities , even the most skeptical found that   information flowed faster and we were able to act faster in response to a change of   demand or a problem found in the midway . 

 Further , the customer satisfaction with the service provided raised to levels of 90 % ,   demonstrating that with better information flow , the better the service is provided to the   customer and guaranteeing its satisfaction . 

 Approach 

 In the next approach involving different areas , a mind mapping and drawing the future   state ( visualization ) before taking those learning launch tests are going to be more   appropriate , not just because of the skepticism by the older people , that tends to stick   with their way of working and solving the problems , but also to provide a better   visualization of the future state , that might help understanding and also new ideas that   may shape even better the already going tests . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge 

 The main challenge approached by this method is to solve a problem of communication   between departments : our company ’s customer satisfaction is going under the 80 %   ( minimum acceptable ) , generally because information does n’t flow the way it should   and people from different areas ( like sales , production and quality ) do n’t know for sure   the correct schedule and dates of delivery . 

 Selection 

 The tool selected here was the learning launch , which consists of taking small   experiments testing new ideas directly in the market ( or the situation itself ) , looking for   iterative feedback to improve and learn faster from mistakes . 

 Application 

 The main solution purposed here was a digital shared platform to exchange information   between areas , with no need of e - mailing or using another mean . In the beginning , it   sounded too much places to write down the same information , so the job was kind of   repetitive . With this feedback , a sketch of another digital solution that was sharing one   e - mail address with the main subjects of information for the customers ( like delivery   dates , adjustment of quantity of requests ) was shared between all the stakeholders ,   providing quick response to customers ’ demands and providing improving satisfaction   rates . 

 Insight 

 People from different sectors ( or areas ) tend to blame others for not delivering the ideal   service and product to the customers . By starting a sharing platform , even not   completely developed with all functionalities , even the most skeptical found that   information flowed faster and we were able to act faster in response to a change of   demand or a problem found in the midway . 

 Further , the customer satisfaction with the service provided raised to levels of 90 % ,   demonstrating that with better information flow , the better the service is provided to the   customer and guaranteeing its satisfaction . 

 Approach 

 In the next approach involving different areas , a mind mapping and drawing the future   state ( visualization ) before taking those learning launch tests are going to be more   appropriate , not just because of the skepticism by the older people , that tends to stick   with their way of working and solving the problems , but also to provide a better   visualization of the future state , that might help understanding and also new ideas that   may shape even better the already going tests .
### Output: 