Reflection   ­   Mind   Mapping 

 Challenge 

 I ’m   a   Design   Consultant   in   an   organisation .   The   challenge   was   to   search   the   opportunities    where   the   client   ( A   Leading   Train   Manufacturer )   can   make   the   biggest   impact   in   the   industry    by   innovation   using   latest   technologies .   These   days ,   passengers   have   many   options   to    commute ,   which   are   very   easily   available ,   they   can   call   the   cab   anytime ,   anywhere .    Nowadays ,   somehow   passenger   are   not   very   inclined   to   choose   trains   as   a   daily   transport .    How   can   we   make   trains   smarter   and   user   friendly . 

 Selection 

 I   chose   Mind   mapping   tool   taught   by   Lisa Garza .   Mind   mapping   tool   is   a   quickest   way   to    gather   more   ideas .   It   can   give   you   more   ideas   connecting   to   main   central   topic .   These   ideas    and   relationships   become   very   effective   points   can   become   insights   to   find   the   scope .   It   is    also   know   as   creative ,   intuitive   and   innovative   design   thinking   tool . 

 Application 

 I   found   a   big   hall   having   the   capacity   to   sit   around   10   people   with   a   large   whiteboard .   I    conducted   this   session   with   stakeholders   and   a   group   of   different   passengers .   We   wanted   to    capture   the   mind   of   the   passengers .   I   distributed   a   bold   pen   and   different   colors   of   sticky    notes   to   the   participant .       I   started   the   process   by   asking   a   brief   introduction   about   themselves   ( each   participant   one    by   one ) ,   so   that   everybody   knows   each   other   a   bit   about   what   they   do .   Then   I   re­phrased    the   topic   in   front   of   them   again ,   although   they   already   had   the   idea   what   is   the   topic   and   we    are   going   to   do .    Then   I   wrote   the   main   topic   on   center   of   white   board .   Then   I   broke   down   the   main   topic   to    subtopic   branches ,   on   the   basis   of   my   research   and   available   data   and   the   response   coming    from   group .      After   that ,   I   asked   participant   to   have   related   ideas   around   them ,   and   present   one   by   one    his / her   sticky   notes   and   paste   around   the   related   topic   or   subtopic .   During   presentation   of    sticky   notes   participant   shared   their   thought   what   comes   in   his / her   mind .   That   gives   us   a    base   to   discover   new   relation   between   the   keywords .   In   our   case   ‘ Train ’   was   the   main   topic ,    and   subtopics   were   like   customers ,   technology ,   baggages   etc .   Points   were   coming   out    automatically   from   other   points .   I   give   them   30   minutes   for   each   section . 

 I   splitted   the   whole   session   in   few   small   sections   on   the   basis   of   processes .   For   example    while   booking   the   train ,   what   are   points   come   in   their   mind ,   so   I   wrote   again   on   the   board    and   ask   participant   to   have   ideas   around   that ,   write   on   sticky   notes   and   paste   close   to   the    topic .   In   the   same   way ,   what   comes   in   the   mind   while   you   are   in   train .      From   above   exercise   we   got   lot   of   ideas   like   what   happens ,   if   you   miss   the   train ,   if   you   do n’t    get   seats   etc .       Then   I   gave   them   10   minutes   to   review   their   own   sticky   notes .   Then   we   grouped   the   sticky    notes   on   the   basis   of   similar   theme   and   patterns .       At   the   end   of   session   I   asked   them   to   vote   the   ideas   by   just   adding   dot   to   sticky   notes   which    were   pasted   on   whiteboard .   It   was   like   the   main   keyword   or   outliers .   They   may   serve    inspirations .   After   that ,   I   synthesized   then   digitised   them   and   created   a   report   to   find   the    pattern   and   theme . 

 Insights 

 Well ,   after   conducting   this   exercise   we   had   a   better   understanding   of   ‘ what   is ’ ,   the   current    problems   and   it   gave   us   a   solid   foundation   for   next   exercise   that   is   ‘ what   if ’ .   It   was   a   lot   of    fun ,   and   everybody   enjoyed   this   session .   Now   we   can   sense   that   why   people   are   moving    away   from   trains ,   what   are   their   problems   space   with   train .   Like   train   travel   takes   a   lot   of    efforts   and   has   lot   of   uncertainty ,   availability   of   parking ,   connecting   trains ,   seat   availability ,    dirty   toilets ,   etc .    We   had   several   outlines   to   discuss   further .   We   discussed   about   this   complete   session   again    with   stakeholders   and   find   the   way   to   have   a   big   impact   on   this   industry .    I   found   this   tool   intuitive   to   gather   lots   of   ideas   very   quickly .   It   was   my   first   project   and    learned   a   lot   by   having   shared   understanding   with   different   kind   of   passenger   e.g.   techy ,    late   comers ,   disables ,   very   busy   people   etc .    It   helped   us   to   identify   the   insights   relating   to   each   keyword .   Then   translate   the   insight   into    design   criteria .   Now   we   can   move   on   to   thinking   about   possible   solutions   to   our   design    challenges . 

 Approach 

 Next   time ,   I   will   clearly   say   that   on­one   is   going   to   judge   any   body .   I   experienced   in   this    session   that   if   someone   giving   the   idea ,   another   person   was   stopping   and   judging .   Because    of   this   problems ,   some   participant   were   getting   defensive   about   their   ideas   which   resulted    to   limited   ideas .   This   problem   remained   there   for   a   short   while   after   that   this   session   went    well . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection   ­   Mind   Mapping 

 Challenge 

 I ’m   a   Design   Consultant   in   an   organisation .   The   challenge   was   to   search   the   opportunities    where   the   client   ( A   Leading   Train   Manufacturer )   can   make   the   biggest   impact   in   the   industry    by   innovation   using   latest   technologies .   These   days ,   passengers   have   many   options   to    commute ,   which   are   very   easily   available ,   they   can   call   the   cab   anytime ,   anywhere .    Nowadays ,   somehow   passenger   are   not   very   inclined   to   choose   trains   as   a   daily   transport .    How   can   we   make   trains   smarter   and   user   friendly . 

 Selection 

 I   chose   Mind   mapping   tool   taught   by   Lisa Garza .   Mind   mapping   tool   is   a   quickest   way   to    gather   more   ideas .   It   can   give   you   more   ideas   connecting   to   main   central   topic .   These   ideas    and   relationships   become   very   effective   points   can   become   insights   to   find   the   scope .   It   is    also   know   as   creative ,   intuitive   and   innovative   design   thinking   tool . 

 Application 

 I   found   a   big   hall   having   the   capacity   to   sit   around   10   people   with   a   large   whiteboard .   I    conducted   this   session   with   stakeholders   and   a   group   of   different   passengers .   We   wanted   to    capture   the   mind   of   the   passengers .   I   distributed   a   bold   pen   and   different   colors   of   sticky    notes   to   the   participant .       I   started   the   process   by   asking   a   brief   introduction   about   themselves   ( each   participant   one    by   one ) ,   so   that   everybody   knows   each   other   a   bit   about   what   they   do .   Then   I   re­phrased    the   topic   in   front   of   them   again ,   although   they   already   had   the   idea   what   is   the   topic   and   we    are   going   to   do .    Then   I   wrote   the   main   topic   on   center   of   white   board .   Then   I   broke   down   the   main   topic   to    subtopic   branches ,   on   the   basis   of   my   research   and   available   data   and   the   response   coming    from   group .      After   that ,   I   asked   participant   to   have   related   ideas   around   them ,   and   present   one   by   one    his / her   sticky   notes   and   paste   around   the   related   topic   or   subtopic .   During   presentation   of    sticky   notes   participant   shared   their   thought   what   comes   in   his / her   mind .   That   gives   us   a    base   to   discover   new   relation   between   the   keywords .   In   our   case   ‘ Train ’   was   the   main   topic ,    and   subtopics   were   like   customers ,   technology ,   baggages   etc .   Points   were   coming   out    automatically   from   other   points .   I   give   them   30   minutes   for   each   section . 

 I   splitted   the   whole   session   in   few   small   sections   on   the   basis   of   processes .   For   example    while   booking   the   train ,   what   are   points   come   in   their   mind ,   so   I   wrote   again   on   the   board    and   ask   participant   to   have   ideas   around   that ,   write   on   sticky   notes   and   paste   close   to   the    topic .   In   the   same   way ,   what   comes   in   the   mind   while   you   are   in   train .      From   above   exercise   we   got   lot   of   ideas   like   what   happens ,   if   you   miss   the   train ,   if   you   do n’t    get   seats   etc .       Then   I   gave   them   10   minutes   to   review   their   own   sticky   notes .   Then   we   grouped   the   sticky    notes   on   the   basis   of   similar   theme   and   patterns .       At   the   end   of   session   I   asked   them   to   vote   the   ideas   by   just   adding   dot   to   sticky   notes   which    were   pasted   on   whiteboard .   It   was   like   the   main   keyword   or   outliers .   They   may   serve    inspirations .   After   that ,   I   synthesized   then   digitised   them   and   created   a   report   to   find   the    pattern   and   theme . 

 Insights 

 Well ,   after   conducting   this   exercise   we   had   a   better   understanding   of   ‘ what   is ’ ,   the   current    problems   and   it   gave   us   a   solid   foundation   for   next   exercise   that   is   ‘ what   if ’ .   It   was   a   lot   of    fun ,   and   everybody   enjoyed   this   session .   Now   we   can   sense   that   why   people   are   moving    away   from   trains ,   what   are   their   problems   space   with   train .   Like   train   travel   takes   a   lot   of    efforts   and   has   lot   of   uncertainty ,   availability   of   parking ,   connecting   trains ,   seat   availability ,    dirty   toilets ,   etc .    We   had   several   outlines   to   discuss   further .   We   discussed   about   this   complete   session   again    with   stakeholders   and   find   the   way   to   have   a   big   impact   on   this   industry .    I   found   this   tool   intuitive   to   gather   lots   of   ideas   very   quickly .   It   was   my   first   project   and    learned   a   lot   by   having   shared   understanding   with   different   kind   of   passenger   e.g.   techy ,    late   comers ,   disables ,   very   busy   people   etc .    It   helped   us   to   identify   the   insights   relating   to   each   keyword .   Then   translate   the   insight   into    design   criteria .   Now   we   can   move   on   to   thinking   about   possible   solutions   to   our   design    challenges . 

 Approach 

 Next   time ,   I   will   clearly   say   that   on­one   is   going   to   judge   any   body .   I   experienced   in   this    session   that   if   someone   giving   the   idea ,   another   person   was   stopping   and   judging .   Because    of   this   problems ,   some   participant   were   getting   defensive   about   their   ideas   which   resulted    to   limited   ideas .   This   problem   remained   there   for   a   short   while   after   that   this   session   went    well .
### Output: 