Modernizing customer relations in a Pharma company by 

 using Visualization approach 

 Selection : 

 The tool I used was the Visual Thinking , to achieve a shared understanding of situation   or problem among a varied group of contributors before attempting to identify and define   possible solutions to the problem . 

 Challenge : 

 I use this approach often with our customers , who are private organizations working to   apply technology innovations to modernize conveyance or delivery of their services to their   customer , which may be inhabitants , industries , and entrepreneurs . I have used the   technique of using a straw man visualization of a problem domain with a set of questions   or prompts for discussion to allow a diverse group of stakeholders to learn from each other   in the process of defining the scope , limitations , key elements , and relationships between   elements to consider when identifying pain points and opportunities for improvements or   solutions . 

 Straw man strategy : 

 Application : 

 Started the process by creating conception of the problem domain . To develop the straw   man graphic , I will draw from any existing material available to understand the   environment . The existing material may be operational or procedural documents , training   materials , marketing materials and other auditing reports . If materials are not available ,   then I conduct informal interviews with one - three of the stakeholders who serve as my   main points of contact on the initiative . 

 I will use the concept to “ front - stage / back - stage ” from one of the previous research book ,   and this approach helps to reinforce the notion that every service – even an internal service   – has customers with whom the service provider interacts and internal processes that   enable the organization to provide the service . The template I often start with also has a   column on the left to identify Partners and Value Chain Providers and a column on the   right to identify Oversight Organizations , such as Suppliers , Contractors , labor unions ,   sponsorship groups , and other entities that may add constraints to how the organization   operates . The straw man graphic is simple , using simple shapes and icons available in   Visio or on the Internet . If the front - stage / back - stage view does n’t work , then I will create   a different type of visual , either based on a high - level process flow with swim lanes for   different stakeholders , or another format . 

 For the activity , I have divided the stakeholders into groups of 5 - 6 participants each   representing a different organization or area of interest . Each group receives a poster - size   copy of the straw man graphic that they can write on directly , or use sticky notes to make   comments . I give them two - three questions to answer , such as : 

 1 ) What key elements are missing from the graphic ? 

 2 ) What would you change about the graphic to make it more accurately reflect your   problem space ? 

 3 ) What key insights do you have about the relationships between the entities in your   problem space ? 

 Questionnaire : 

 S. No   Question   Insight 

 1   What key elements are missing from   the graphic ? 

 What would you change about the   graphic to make it more accurately   reflect your problem space ? 

 What key insights do you have about   the relationships between the   entities in your problem space ? 

 I gave them approximately 20 minutes to discuss the questions and mark up the graphic .   Then I have each group report out on their answers to those three questions while pointing   to the mark - ups on their poster . As each group reports out , I record commonalities in the   insights of each group , and then additional insights that come from the group discussion   on an additional copy of the graphic . After the session , I digitize each group ’s poster as   an artifact , create a view that combines the shared and new insights from the group   discussion , and then create a revised graphic that incorporates their feedback and   proposed changes that they agreed to as a group . 

 Insight : What I have learned from conducting this exercise with several groups is that   while the graphic – especially the revised graphic that incorporates their feedback – is   important for reinforcing their understanding of the problem they are working to solve ,   the more valuable aspect of the activity is the shared insights and shared learning that   occurs while they are working to define their problem space . 

 Approach : The representation gives the diverse group of stakeholders a focal point for   discussion that allows them to share their perspectives and develop insights into potential   root causes of their problems . While they could create the graphic from a blank slate in a   collaborative manner , starting with a straw man jump starts the conversation for them .   They can quickly identify where they are in the graphic – or if they are missing – and can   more quickly gain new insights about relationships between key entities instead of taking   time to identify them . They can also identify variables in the problem space – that is , it   helps them to identify what they do n’t know , in what areas they need to obtain information   or data to provide the values for the variables . 

 Since I discovered that the most valuable aspect is the shared insights and learning , next   time I would use the visualization activity as a starting point for a series of design thinking   activities . Then the revised graphic that incorporates their combined feedback can serve   as a reference tool throughout the remainder of their work . 

 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Modernizing customer relations in a Pharma company by 

 using Visualization approach 

 Selection : 

 The tool I used was the Visual Thinking , to achieve a shared understanding of situation   or problem among a varied group of contributors before attempting to identify and define   possible solutions to the problem . 

 Challenge : 

 I use this approach often with our customers , who are private organizations working to   apply technology innovations to modernize conveyance or delivery of their services to their   customer , which may be inhabitants , industries , and entrepreneurs . I have used the   technique of using a straw man visualization of a problem domain with a set of questions   or prompts for discussion to allow a diverse group of stakeholders to learn from each other   in the process of defining the scope , limitations , key elements , and relationships between   elements to consider when identifying pain points and opportunities for improvements or   solutions . 

 Straw man strategy : 

 Application : 

 Started the process by creating conception of the problem domain . To develop the straw   man graphic , I will draw from any existing material available to understand the   environment . The existing material may be operational or procedural documents , training   materials , marketing materials and other auditing reports . If materials are not available ,   then I conduct informal interviews with one - three of the stakeholders who serve as my   main points of contact on the initiative . 

 I will use the concept to “ front - stage / back - stage ” from one of the previous research book ,   and this approach helps to reinforce the notion that every service – even an internal service   – has customers with whom the service provider interacts and internal processes that   enable the organization to provide the service . The template I often start with also has a   column on the left to identify Partners and Value Chain Providers and a column on the   right to identify Oversight Organizations , such as Suppliers , Contractors , labor unions ,   sponsorship groups , and other entities that may add constraints to how the organization   operates . The straw man graphic is simple , using simple shapes and icons available in   Visio or on the Internet . If the front - stage / back - stage view does n’t work , then I will create   a different type of visual , either based on a high - level process flow with swim lanes for   different stakeholders , or another format . 

 For the activity , I have divided the stakeholders into groups of 5 - 6 participants each   representing a different organization or area of interest . Each group receives a poster - size   copy of the straw man graphic that they can write on directly , or use sticky notes to make   comments . I give them two - three questions to answer , such as : 

 1 ) What key elements are missing from the graphic ? 

 2 ) What would you change about the graphic to make it more accurately reflect your   problem space ? 

 3 ) What key insights do you have about the relationships between the entities in your   problem space ? 

 Questionnaire : 

 S. No   Question   Insight 

 1   What key elements are missing from   the graphic ? 

 What would you change about the   graphic to make it more accurately   reflect your problem space ? 

 What key insights do you have about   the relationships between the   entities in your problem space ? 

 I gave them approximately 20 minutes to discuss the questions and mark up the graphic .   Then I have each group report out on their answers to those three questions while pointing   to the mark - ups on their poster . As each group reports out , I record commonalities in the   insights of each group , and then additional insights that come from the group discussion   on an additional copy of the graphic . After the session , I digitize each group ’s poster as   an artifact , create a view that combines the shared and new insights from the group   discussion , and then create a revised graphic that incorporates their feedback and   proposed changes that they agreed to as a group . 

 Insight : What I have learned from conducting this exercise with several groups is that   while the graphic – especially the revised graphic that incorporates their feedback – is   important for reinforcing their understanding of the problem they are working to solve ,   the more valuable aspect of the activity is the shared insights and shared learning that   occurs while they are working to define their problem space . 

 Approach : The representation gives the diverse group of stakeholders a focal point for   discussion that allows them to share their perspectives and develop insights into potential   root causes of their problems . While they could create the graphic from a blank slate in a   collaborative manner , starting with a straw man jump starts the conversation for them .   They can quickly identify where they are in the graphic – or if they are missing – and can   more quickly gain new insights about relationships between key entities instead of taking   time to identify them . They can also identify variables in the problem space – that is , it   helps them to identify what they do n’t know , in what areas they need to obtain information   or data to provide the values for the variables . 

 Since I discovered that the most valuable aspect is the shared insights and learning , next   time I would use the visualization activity as a starting point for a series of design thinking   activities . Then the revised graphic that incorporates their combined feedback can serve   as a reference tool throughout the remainder of their work . 

 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
### Output: 