Reflection – Mind Mapping 

 Challenge & Selection 

 Mind mapping is a great tool to unravel the necessities of the demography and figuring out   their actual needs as it allows extensive ways to find out a better outline for fixing up the   product . I used this method to get them open up and come up with my strategies . I was having   a hard time to establish a fruit drink delivery service with the local vendors in the time of   lockdown due to Corona and Ramadan time . Connecting the local offline shops and finding out   what flavors to introduce with reaching to customers was the challenge itself . Visualizing the   workflow was helped creating the user personas was a way to start for me as the mind mapping   tool suggests leading to forming design criteria for future expansion . 

 Application 

 The service that I planned was under the name of “ Salam Juice ” which needed the interlink with   the customers . For mind mapping procedure I wanted to have learning mindset , broad   repertoire and customer empathy . A target - based customer criterion was formed and a   thorough interview was done with few of the regular customer from the offline juice shops in   the first place . The customers feedback helped me to choose three of those physical outlets ,   then I tried to understand the demands from the shop holders . I gave them pen and paper to   jot down their expectation , which did n’t prove to be very effective , but having a rough sketch of   what they want surely helped me having further decisions . Now , it was time for knowing the   wider range of customer that I was trying to target initially . Social media helped on that regard   a lot , as I made a google - form with questionnaires and shared with few of my friends in   Facebook who fitted the gauge of my plan . It was not satisfying me so I shared the   questionnaires in multiple Facebook food groups , though the response was n’t something   overwhelming , it was a solid outline for me to depict the flavor choices according to the   persona criterion that I built , with gender , age , income and education level , location of   residence and some other relevant information . 

 By now to this portion , I already know what customers want and I had to understand the   feasibility and understand whether the economy can sustain as well . The design elements as   how to represent the service and make them loyal to our service was also palpable , because of   the mind mapping process . 

 Insight 

 What I learned , that the customer empathy is a very crucial factor for designing a service . The   questionnaire allowed me to have formal data which will ease up the future mind mapping   process and I concluded that a constant observation of behavior patterns is necessary . Surface   assumptions were made and small experimentation was done with the likes of learning launch   tool which was facilitated heavily with the mind mapping tool . 

 By using the mind mapping tool , I justified my assumptions and designed the service   accordingly . The anticipated system went through some modification as per the customer   driven strategy . The marketing insight developed and the customer behavior analysis helped to   reach them in a better way . Moving ahead , the delivery service needed some attention and it   was dealt with the previous learning . The total process of addressing the problem enabled me   to understand the market gap of any potential service , which led to idea generation for future   projects . 

 Approach 

 Given the fact I was helped by the mind mapping tool , I find other tools like visualization ,   storytelling and learning launch to be very interesting and useful tool . Shared insights are very   important learning as per the mind mapping tool but combining the process can be aided   hugely by starting with the visualization tool , followed by connecting a story with any new   design is a fascinating concept itself , yet it seems one of the harder one to crack . So , I plan to   use the storytelling tool the first , the time I do a project . The customers seem to react to stories   better so , having a application of storytelling tool with the design of a product does incite a lot   of exiting insights . Mind mapping is a vital tool I will stick with a long time while discovering the   budding opportunity of other tools . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Mind Mapping 

 Challenge & Selection 

 Mind mapping is a great tool to unravel the necessities of the demography and figuring out   their actual needs as it allows extensive ways to find out a better outline for fixing up the   product . I used this method to get them open up and come up with my strategies . I was having   a hard time to establish a fruit drink delivery service with the local vendors in the time of   lockdown due to Corona and Ramadan time . Connecting the local offline shops and finding out   what flavors to introduce with reaching to customers was the challenge itself . Visualizing the   workflow was helped creating the user personas was a way to start for me as the mind mapping   tool suggests leading to forming design criteria for future expansion . 

 Application 

 The service that I planned was under the name of “ Salam Juice ” which needed the interlink with   the customers . For mind mapping procedure I wanted to have learning mindset , broad   repertoire and customer empathy . A target - based customer criterion was formed and a   thorough interview was done with few of the regular customer from the offline juice shops in   the first place . The customers feedback helped me to choose three of those physical outlets ,   then I tried to understand the demands from the shop holders . I gave them pen and paper to   jot down their expectation , which did n’t prove to be very effective , but having a rough sketch of   what they want surely helped me having further decisions . Now , it was time for knowing the   wider range of customer that I was trying to target initially . Social media helped on that regard   a lot , as I made a google - form with questionnaires and shared with few of my friends in   Facebook who fitted the gauge of my plan . It was not satisfying me so I shared the   questionnaires in multiple Facebook food groups , though the response was n’t something   overwhelming , it was a solid outline for me to depict the flavor choices according to the   persona criterion that I built , with gender , age , income and education level , location of   residence and some other relevant information . 

 By now to this portion , I already know what customers want and I had to understand the   feasibility and understand whether the economy can sustain as well . The design elements as   how to represent the service and make them loyal to our service was also palpable , because of   the mind mapping process . 

 Insight 

 What I learned , that the customer empathy is a very crucial factor for designing a service . The   questionnaire allowed me to have formal data which will ease up the future mind mapping   process and I concluded that a constant observation of behavior patterns is necessary . Surface   assumptions were made and small experimentation was done with the likes of learning launch   tool which was facilitated heavily with the mind mapping tool . 

 By using the mind mapping tool , I justified my assumptions and designed the service   accordingly . The anticipated system went through some modification as per the customer   driven strategy . The marketing insight developed and the customer behavior analysis helped to   reach them in a better way . Moving ahead , the delivery service needed some attention and it   was dealt with the previous learning . The total process of addressing the problem enabled me   to understand the market gap of any potential service , which led to idea generation for future   projects . 

 Approach 

 Given the fact I was helped by the mind mapping tool , I find other tools like visualization ,   storytelling and learning launch to be very interesting and useful tool . Shared insights are very   important learning as per the mind mapping tool but combining the process can be aided   hugely by starting with the visualization tool , followed by connecting a story with any new   design is a fascinating concept itself , yet it seems one of the harder one to crack . So , I plan to   use the storytelling tool the first , the time I do a project . The customers seem to react to stories   better so , having a application of storytelling tool with the design of a product does incite a lot   of exiting insights . Mind mapping is a vital tool I will stick with a long time while discovering the   budding opportunity of other tools .
### Output: 