DESIGN THINKING IN PATIENT - CENTRICITY IN HOSPITALS 

 Challenge : Describe your challenge , including all relevant information . 

 The situation that required me to experiment some of the concepts of Design   Thinking was a workshop on Patent - Centricity that I was conducting for para - clinical   and technical support staff for a large hospital based out of southern India . There   were close to 25 participants and we were looking at the problem of Abuse in Health   Care ( AHC ) . 

 Selection : In your own words , briefly describe the tool you selected ( e.g. , what   it is and why you selected it for your challenge . 

 I experimented with a combination of visualization and story - telling by blending both   of these concepts together to construct a coherent narrative through which   participants could discuss and understand how abuse in health care can be   addressed and contained . 

 Application : Describe how you applied the tool you selected to your challenge   ( e.g. , what you did and how the tool was applied effectively or ineffectively ) . 

 Participants were given chart papers and were asked to define their identity as   patient care workers by using pictures that they could either draw or cut out of   magazines which were supplied to them . As a next step , the participants were   grouped together into groups of 5 members and were asked to stitch together visuals   from each other and explore commonalities and differentiators , both of which helped   them blend and synergise and also identify elements which were discordant and   which may be incongruent to their identities as health care workers . The discussions   were meant to encourage discourse between the participants as the search for a   wholesome identity was explored by members from these cross functional units that   we had put together as teams . Team members were also encouraged to explore   their own experiences as patient parties and share some of their experiences that   could resonate within the group and enable a deeper understanding of excellence in   patient care . Each team had to share at least one narrative as a patient party and   then explore roles and role reversals . 

 The story - telling component utilised a narrative from the Mahabaratha , which is an   Indian epic and which explored the concept of empathy and solution finding by   exploring character identities and what - if scenarios by choosing characters with   whom the teams empathised and played out the narrative . The other team members   which acted as spectators were encouraged to query and point out character flaws   and strengths in understanding growth and decline of the characters in the narrative   that was shared . 

 Insight : Describe the insight you gained from applying the tool you selected to your   challenge ( e.g. , how an insight affected your thinking about the challenge and about   design thinking more broadly ) . 

 The outcome gave a few insights as a training facilitator on the efficacy of using   design principles in exploring solution finding for a complex problem such as patient- centricity in hospitals . Primary , was the enthusiasm amongst the participants in   exploring solutions through the use of creative tools such as visualisation and story- telling since we are all naturally gifted story tellers – some using language and also   non - language based narrative development . The workshop encouraged me to keep   experimenting with the use of design principles and we were later encouraged , as   groups , to deploy one tangible solution to enable patient - centricity at the hospital   which we monitored and developed over the next 6 months . Solutions that grew out   of this workshop enabled technological development of patient management ,   improvements in dietary areas as well as greater synergy amongst key para and   technical units to work in greater harmony by placing the patient at the centre of    care giving . 

 Approach : Describe what you might do differently next time -- applying the same tool   you selected or a different one -- and the reason(s ) why . 

 What I want to explore is how another group in another hospital would respond to a   similar set of tools that are deployed in patient care . Would there be consistency in   solution finding ? Would another group from another geography and hospital behave   differently and if so , what would the differences be ? 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: DESIGN THINKING IN PATIENT - CENTRICITY IN HOSPITALS 

 Challenge : Describe your challenge , including all relevant information . 

 The situation that required me to experiment some of the concepts of Design   Thinking was a workshop on Patent - Centricity that I was conducting for para - clinical   and technical support staff for a large hospital based out of southern India . There   were close to 25 participants and we were looking at the problem of Abuse in Health   Care ( AHC ) . 

 Selection : In your own words , briefly describe the tool you selected ( e.g. , what   it is and why you selected it for your challenge . 

 I experimented with a combination of visualization and story - telling by blending both   of these concepts together to construct a coherent narrative through which   participants could discuss and understand how abuse in health care can be   addressed and contained . 

 Application : Describe how you applied the tool you selected to your challenge   ( e.g. , what you did and how the tool was applied effectively or ineffectively ) . 

 Participants were given chart papers and were asked to define their identity as   patient care workers by using pictures that they could either draw or cut out of   magazines which were supplied to them . As a next step , the participants were   grouped together into groups of 5 members and were asked to stitch together visuals   from each other and explore commonalities and differentiators , both of which helped   them blend and synergise and also identify elements which were discordant and   which may be incongruent to their identities as health care workers . The discussions   were meant to encourage discourse between the participants as the search for a   wholesome identity was explored by members from these cross functional units that   we had put together as teams . Team members were also encouraged to explore   their own experiences as patient parties and share some of their experiences that   could resonate within the group and enable a deeper understanding of excellence in   patient care . Each team had to share at least one narrative as a patient party and   then explore roles and role reversals . 

 The story - telling component utilised a narrative from the Mahabaratha , which is an   Indian epic and which explored the concept of empathy and solution finding by   exploring character identities and what - if scenarios by choosing characters with   whom the teams empathised and played out the narrative . The other team members   which acted as spectators were encouraged to query and point out character flaws   and strengths in understanding growth and decline of the characters in the narrative   that was shared . 

 Insight : Describe the insight you gained from applying the tool you selected to your   challenge ( e.g. , how an insight affected your thinking about the challenge and about   design thinking more broadly ) . 

 The outcome gave a few insights as a training facilitator on the efficacy of using   design principles in exploring solution finding for a complex problem such as patient- centricity in hospitals . Primary , was the enthusiasm amongst the participants in   exploring solutions through the use of creative tools such as visualisation and story- telling since we are all naturally gifted story tellers – some using language and also   non - language based narrative development . The workshop encouraged me to keep   experimenting with the use of design principles and we were later encouraged , as   groups , to deploy one tangible solution to enable patient - centricity at the hospital   which we monitored and developed over the next 6 months . Solutions that grew out   of this workshop enabled technological development of patient management ,   improvements in dietary areas as well as greater synergy amongst key para and   technical units to work in greater harmony by placing the patient at the centre of    care giving . 

 Approach : Describe what you might do differently next time -- applying the same tool   you selected or a different one -- and the reason(s ) why . 

 What I want to explore is how another group in another hospital would respond to a   similar set of tools that are deployed in patient care . Would there be consistency in   solution finding ? Would another group from another geography and hospital behave   differently and if so , what would the differences be ?
### Output: 