Design Thinking for Innovation .   A New era of education .   By Hafiz Mat       Challenge & Selection     Faced with the problem of COVID-19 , I have been thinking about how to provide   universities with quality virtual education options . In Colombia we have been in   quarantine for almost 3 months and we have realized that current platforms are   being used as a mediocre means of teaching , where teachers send PDFs , a good   teaching methodology is not implemented and there is no follow - up on student   requirements . To realize that this was a real problem and not rumors , we started   a process of identifying problems and solutions using techniques such as :     The tools required to identify the problem and detail it are : 

 ● Map of actors : A review of each of the actors that are part of this   ecosystem was carried out to determine who influences our sales ,   selection , usability and other processes . 

 ● Covert observation : We requested permits from partner universities and   entered the current virtual classes to take notes of what was happening . 

 ● Focus group : We called for groups of homologous characters that we   identified on the actor map . 

 The tools required to identify solutions and delve deeper are : 

 ● 5 why s : we use this tool to be able to delve into the solutions identified . 

 ● Selection by qualification : in the work team we began to qualify each of   the ideas , forming combos of them to strengthen the ideas and know   which one we would go for 

 ● Competition analysis : According to the proposed ideas , we looked for   competitors who had similarities to determine points that are not being   addressed and add them to the ideas to be tested 

 ● Interviews : We conducted interviews with actors who would use our idea   with a prototype version to identify more points that we should add or   remove . 

 Application & Insights :     As mentioned above , the following techniques were used : 

 1 . Actor map : The actor map graphically reflects the connections between 

 the different users that make up a service . This helps to have a clear   image of the users involved in it , in order to identify the people to   investigate in the first phase of the process , or to structure the definition 

 of the functionalities of the final solution . An actor map is similar to the   following : 

 In our offices we sit down some of the team and professionals from allied   universities that would help us in the inquiry process . We discovered the   list of actors that would positively and negatively affect this project : 

 ● User : teachers and students . 

 ● Buyer : Academic direction of the universities . ( Rector , vice - rector ,   academic directors and researchers ) 

 2 . Covert observation : This activity consists of observing a user interacting 

 with a product , service or prototype , without them knowing that they are   being evaluated . It can be used in the initial phase of Empathy , to observe   the sincere reactions of the users .     We enter classes of our allies with the user of several students in different   classes and we participate as students in order to identify the   shortcomings of the teachers when giving the classes . We took note of   this and realized that teachers have not adapted to virtual education , they   only send readings and exams , without monitoring or controlling what   happens to students . 

 3 . Focus group : Discussion groups or " Focus Groups " allow to deepen and 

 understand individual and collective perceptions , values ​and beliefs . It   brings us closer to the ways in which social subjects construct their 

 experiences and give meaning to their practices , based on their   sociocultural context and the relationship with the environment .     We use our offices to gather one person from each type of actor on our   map , we ask 5 questions with each of the 5 groups and we take note .     We realized the importance and relevance of doing a more advanced and   in - depth monitoring of the students than we had thought , this gave us the   basis to continue with our solution . 

 4 . 5 why s : The technique of the 5 " why ? " It is used when the interviewed 

 people respond with monosyllables or with short answers . To do this you   should ask again " Why ? " for 5 consecutive times each time the person   interviewed gives us an answer . In this way , we will get to deep reasons   for the behavior or thought of that person .     With this technique we discover the way to determine how to do more   monitoring and establish better functionalities to our virtual education tool   to be more intuitive for users . 

 5 . Selection by qualification : in this technique we proposed three ideas that 

 could work , Each of the group gave a value from 1 to 5 , 5 being the   highest score , and thus determine the appropriate idea to solve the   problematic order of testing the prototypes . 

 6 . Interviews : We conducted interviews with our prototype of around 20 

 people to see if it was a better or worse solution than that of the   competitors . 

 Approach :     All this gave us the opportunity to rethink our initial idea , modify the monitoring   and control strategies of the student , the user interface and move from   E - Learning to B - Learning . Therefore , we will describe the changes and   adaptations to be made to continue testing our innovation . 

 1 . Monitoring and control strategies : in the digital tool we will implement 

 Watson 's APIs for virtual education and thus be able to obtain detailed   advances in the training process of the students . 

 2 . User interface : testing our ideas in interviews and with experts we realized 

 that we had processes that were repeated and others that were not   necessary . 

 3 . From E - Learning to B - Learning : B - Learning presents an updated teaching 

 methodology that involves the presence and virtuality integrated to show   the student improvements in their training process . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Hafiz Mat
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Design Thinking for Innovation .   A New era of education .   By Hafiz Mat       Challenge & Selection     Faced with the problem of COVID-19 , I have been thinking about how to provide   universities with quality virtual education options . In Colombia we have been in   quarantine for almost 3 months and we have realized that current platforms are   being used as a mediocre means of teaching , where teachers send PDFs , a good   teaching methodology is not implemented and there is no follow - up on student   requirements . To realize that this was a real problem and not rumors , we started   a process of identifying problems and solutions using techniques such as :     The tools required to identify the problem and detail it are : 

 ● Map of actors : A review of each of the actors that are part of this   ecosystem was carried out to determine who influences our sales ,   selection , usability and other processes . 

 ● Covert observation : We requested permits from partner universities and   entered the current virtual classes to take notes of what was happening . 

 ● Focus group : We called for groups of homologous characters that we   identified on the actor map . 

 The tools required to identify solutions and delve deeper are : 

 ● 5 why s : we use this tool to be able to delve into the solutions identified . 

 ● Selection by qualification : in the work team we began to qualify each of   the ideas , forming combos of them to strengthen the ideas and know   which one we would go for 

 ● Competition analysis : According to the proposed ideas , we looked for   competitors who had similarities to determine points that are not being   addressed and add them to the ideas to be tested 

 ● Interviews : We conducted interviews with actors who would use our idea   with a prototype version to identify more points that we should add or   remove . 

 Application & Insights :     As mentioned above , the following techniques were used : 

 1 . Actor map : The actor map graphically reflects the connections between 

 the different users that make up a service . This helps to have a clear   image of the users involved in it , in order to identify the people to   investigate in the first phase of the process , or to structure the definition 

 of the functionalities of the final solution . An actor map is similar to the   following : 

 In our offices we sit down some of the team and professionals from allied   universities that would help us in the inquiry process . We discovered the   list of actors that would positively and negatively affect this project : 

 ● User : teachers and students . 

 ● Buyer : Academic direction of the universities . ( Rector , vice - rector ,   academic directors and researchers ) 

 2 . Covert observation : This activity consists of observing a user interacting 

 with a product , service or prototype , without them knowing that they are   being evaluated . It can be used in the initial phase of Empathy , to observe   the sincere reactions of the users .     We enter classes of our allies with the user of several students in different   classes and we participate as students in order to identify the   shortcomings of the teachers when giving the classes . We took note of   this and realized that teachers have not adapted to virtual education , they   only send readings and exams , without monitoring or controlling what   happens to students . 

 3 . Focus group : Discussion groups or " Focus Groups " allow to deepen and 

 understand individual and collective perceptions , values ​and beliefs . It   brings us closer to the ways in which social subjects construct their 

 experiences and give meaning to their practices , based on their   sociocultural context and the relationship with the environment .     We use our offices to gather one person from each type of actor on our   map , we ask 5 questions with each of the 5 groups and we take note .     We realized the importance and relevance of doing a more advanced and   in - depth monitoring of the students than we had thought , this gave us the   basis to continue with our solution . 

 4 . 5 why s : The technique of the 5 " why ? " It is used when the interviewed 

 people respond with monosyllables or with short answers . To do this you   should ask again " Why ? " for 5 consecutive times each time the person   interviewed gives us an answer . In this way , we will get to deep reasons   for the behavior or thought of that person .     With this technique we discover the way to determine how to do more   monitoring and establish better functionalities to our virtual education tool   to be more intuitive for users . 

 5 . Selection by qualification : in this technique we proposed three ideas that 

 could work , Each of the group gave a value from 1 to 5 , 5 being the   highest score , and thus determine the appropriate idea to solve the   problematic order of testing the prototypes . 

 6 . Interviews : We conducted interviews with our prototype of around 20 

 people to see if it was a better or worse solution than that of the   competitors . 

 Approach :     All this gave us the opportunity to rethink our initial idea , modify the monitoring   and control strategies of the student , the user interface and move from   E - Learning to B - Learning . Therefore , we will describe the changes and   adaptations to be made to continue testing our innovation . 

 1 . Monitoring and control strategies : in the digital tool we will implement 

 Watson 's APIs for virtual education and thus be able to obtain detailed   advances in the training process of the students . 

 2 . User interface : testing our ideas in interviews and with experts we realized 

 that we had processes that were repeated and others that were not   necessary . 

 3 . From E - Learning to B - Learning : B - Learning presents an updated teaching 

 methodology that involves the presence and virtuality integrated to show   the student improvements in their training process .
### Output: 