Challenge & Selection 

 I work in the energy industry in the area of billing . We have many different customers who   send us their electricity consumption . Sometimes digital , sometimes by letter or phone , or   sometimes we send employees over to read the electricity meter . It is a multitude of linear   and rigid processes . Customers can be industrial customers , families or older people who can   hardly hear or move . We need the correct data from all these customers as quickly as   possible . Unfortunately , this often does n't work . Delays , incorrect readings , incorrect   invoices occur or communication fails . In order to modernize this entire accounting process ,   you first need a deep and comprehensive understanding of the problem . Which customer   groups have which problems where ? When ? Which process steps can you revise ? What are   the customers ' needs ? 

 First of all , the entire process must be recorded here . With all the steps and customers . An   overview is required to define the relationships and interfaces . That is why the visualization   tool is used here . The customer groups and their relationships and the associated problems   and needs are identified here using diagrams , mind maps and post - actual customers and   arrows . 

 Application 

 To understand where the problems lie and where the customers ' needs are , I paint the   entire process on the board . The beginning is a small drawing of an electricity meter . The   various customer groups are already divided here with arrows . Household customers ( single ,   family , pensioners ) , industry and trade . Various arrows lead to the absence here . This takes   care of the readings , which in turn come to us for billing . Two columns are created under   each intersection and each customer group . One for the problem , one for the need . 

 In order to record the problems and needs , we evaluate and enter objective data from error   messages and complaints . We also interview various customer groups by email and phone .   So that we can get a better insight into each other and people are in the foreground , we   invite two people from each customer group , from the reading team and from the   accounting team . We discuss and brainstorm together . Every problem and every need is   worked out and glued to the blackboard by post - it . So we slowly recognize where most   problems occur in the process . Visualizing keeps the mind on the go . We recognize even the   smallest problems . Because we work together as a team with all those affected , the   problems are usually too deeply human . We then sit down , give us feedback and ultimately   evaluate everything . 

 Insight & Approach 

 I have learned that working in teams with post - actuals and small graphics and arrows and   the associated discussions is very useful in order to assign problems to the individual process   steps . Here you can quickly see clusters . You learn where and when which problem occurs .   We get a comprehensive picture of the entire process . This insight from different sides was   necessary to define the problem area and to uncover the needs . Next time I would also use   photos and videos . The customers can document their paths and processes on the picture . A   problem that often came was the missing assignment of an electricity meter to the right   customer . There are often several meters at the location . But which one fits which   customer ? We have discussed that it makes sense to renew the arrangement and design of   the electricity meter . Images would have been more suitable for this . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge & Selection 

 I work in the energy industry in the area of billing . We have many different customers who   send us their electricity consumption . Sometimes digital , sometimes by letter or phone , or   sometimes we send employees over to read the electricity meter . It is a multitude of linear   and rigid processes . Customers can be industrial customers , families or older people who can   hardly hear or move . We need the correct data from all these customers as quickly as   possible . Unfortunately , this often does n't work . Delays , incorrect readings , incorrect   invoices occur or communication fails . In order to modernize this entire accounting process ,   you first need a deep and comprehensive understanding of the problem . Which customer   groups have which problems where ? When ? Which process steps can you revise ? What are   the customers ' needs ? 

 First of all , the entire process must be recorded here . With all the steps and customers . An   overview is required to define the relationships and interfaces . That is why the visualization   tool is used here . The customer groups and their relationships and the associated problems   and needs are identified here using diagrams , mind maps and post - actual customers and   arrows . 

 Application 

 To understand where the problems lie and where the customers ' needs are , I paint the   entire process on the board . The beginning is a small drawing of an electricity meter . The   various customer groups are already divided here with arrows . Household customers ( single ,   family , pensioners ) , industry and trade . Various arrows lead to the absence here . This takes   care of the readings , which in turn come to us for billing . Two columns are created under   each intersection and each customer group . One for the problem , one for the need . 

 In order to record the problems and needs , we evaluate and enter objective data from error   messages and complaints . We also interview various customer groups by email and phone .   So that we can get a better insight into each other and people are in the foreground , we   invite two people from each customer group , from the reading team and from the   accounting team . We discuss and brainstorm together . Every problem and every need is   worked out and glued to the blackboard by post - it . So we slowly recognize where most   problems occur in the process . Visualizing keeps the mind on the go . We recognize even the   smallest problems . Because we work together as a team with all those affected , the   problems are usually too deeply human . We then sit down , give us feedback and ultimately   evaluate everything . 

 Insight & Approach 

 I have learned that working in teams with post - actuals and small graphics and arrows and   the associated discussions is very useful in order to assign problems to the individual process   steps . Here you can quickly see clusters . You learn where and when which problem occurs .   We get a comprehensive picture of the entire process . This insight from different sides was   necessary to define the problem area and to uncover the needs . Next time I would also use   photos and videos . The customers can document their paths and processes on the picture . A   problem that often came was the missing assignment of an electricity meter to the right   customer . There are often several meters at the location . But which one fits which   customer ? We have discussed that it makes sense to renew the arrangement and design of   the electricity meter . Images would have been more suitable for this .
### Output: 