Reflection : Journey mapping & Mind mapping 

 Challenge 

 I work with a client which is the biggest French tool rental company . Their business is renting tools   and machinery to building companys , craftmens and customers who are doing DIY work in weekends .   They have rental agencies all over France with a sale counter and a repair and maintenance   workshop . 

 I work with the team who is developing software applications for the mechanics in the workshops .   Agencies vary in sizes and the needs of a workshop with 5 mechanics and a manager are not the   same as the needs of a workshop with 1 senior mechanics and an assistant . 

 When I started working with them , they had a list of projects that had been set up and prioritized   according to their technical knowledge and new features of existing tools . The agencies ’ staff were   not satisfied with the existing tools . The team had very little contact with the agencies and did not   have much knowledge about their needs . They thought they knew and that their expertise was to   know for them , even if they sat in an office in Paris very far from the agencies . 

 Selection 

 I proposed to meet the people of the agencies in order to find out about their needs and come up   with solutions that had value for the business . We held key users workshops using personae , their   journey mapping and finished with a mind mapping of the needs . 

 Application 

 Selecting the key users 

 We created personae of each profile of users that would be using or would be impacted by the   software applications . For example , we had a mechanics manager with a team of 8 mechanics , one   with a team of 3 and one who only had an assistant . We then invited key users who could represent   the different personae . We hold 5 workshops with 10 different key users each time . 

 Presenting the context 

 Each workshop started with the key users completing the personae posters with information about   their tasks / constraints / interactions … We also completed with them the journey mapping of a   machinery in the workshop . “ What s is ? ” 

 Collecting data 

 We then asked the key users in 3 groups to look at the different steps of the journey mapping and to   write on post - its of different colors : What works well , what was painful , what would be a “ wow ”   effect . The “ what works well ” was important to keep a positive mindset and to make sure the   development team did not go backwards with the new projects . After sharing the groups post - its , the   participants regrouped them by topics to create a list of their needs .   “ what is ? ” and “ What if ? ” 

 Prioritizing 

 The key users then used the dot voting method to choose the most valuable topics . This gave   priorities for the development team . All ideas are kept but the most valuable will be explored in the   future .    The team now knows what to explore and experiment . They are prototyping a few ideas and added   quick wins to existing applications . “ what wows ? ” 

 Insight 

 The development team was thrilled with this approach . They got very valuable information from the   field and planned for future interactions with the key users . They realized that they did not know   enough the needs and constraints of their own end - users and they wished they had done this long   before . 

 The key users were very happy and shared that they had the feeling they had been listened to and   acknowledged . They left asking “ what ’s next ? ” 

 Approach 

 With this course , I mapped out this approach to the design thinking approach . I have done this   exercise with several teams and used different tools but always around the personae , the journey   mapping , the value stream mapping and the mind mapping . 

 Now , I will try to explore more the “ what wows ” step as I feel I have n’t worked this enough with   them . I think that there is a risk that on some topics they will just do as they initially planned without   looking for the most relevant solution . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection : Journey mapping & Mind mapping 

 Challenge 

 I work with a client which is the biggest French tool rental company . Their business is renting tools   and machinery to building companys , craftmens and customers who are doing DIY work in weekends .   They have rental agencies all over France with a sale counter and a repair and maintenance   workshop . 

 I work with the team who is developing software applications for the mechanics in the workshops .   Agencies vary in sizes and the needs of a workshop with 5 mechanics and a manager are not the   same as the needs of a workshop with 1 senior mechanics and an assistant . 

 When I started working with them , they had a list of projects that had been set up and prioritized   according to their technical knowledge and new features of existing tools . The agencies ’ staff were   not satisfied with the existing tools . The team had very little contact with the agencies and did not   have much knowledge about their needs . They thought they knew and that their expertise was to   know for them , even if they sat in an office in Paris very far from the agencies . 

 Selection 

 I proposed to meet the people of the agencies in order to find out about their needs and come up   with solutions that had value for the business . We held key users workshops using personae , their   journey mapping and finished with a mind mapping of the needs . 

 Application 

 Selecting the key users 

 We created personae of each profile of users that would be using or would be impacted by the   software applications . For example , we had a mechanics manager with a team of 8 mechanics , one   with a team of 3 and one who only had an assistant . We then invited key users who could represent   the different personae . We hold 5 workshops with 10 different key users each time . 

 Presenting the context 

 Each workshop started with the key users completing the personae posters with information about   their tasks / constraints / interactions … We also completed with them the journey mapping of a   machinery in the workshop . “ What s is ? ” 

 Collecting data 

 We then asked the key users in 3 groups to look at the different steps of the journey mapping and to   write on post - its of different colors : What works well , what was painful , what would be a “ wow ”   effect . The “ what works well ” was important to keep a positive mindset and to make sure the   development team did not go backwards with the new projects . After sharing the groups post - its , the   participants regrouped them by topics to create a list of their needs .   “ what is ? ” and “ What if ? ” 

 Prioritizing 

 The key users then used the dot voting method to choose the most valuable topics . This gave   priorities for the development team . All ideas are kept but the most valuable will be explored in the   future .    The team now knows what to explore and experiment . They are prototyping a few ideas and added   quick wins to existing applications . “ what wows ? ” 

 Insight 

 The development team was thrilled with this approach . They got very valuable information from the   field and planned for future interactions with the key users . They realized that they did not know   enough the needs and constraints of their own end - users and they wished they had done this long   before . 

 The key users were very happy and shared that they had the feeling they had been listened to and   acknowledged . They left asking “ what ’s next ? ” 

 Approach 

 With this course , I mapped out this approach to the design thinking approach . I have done this   exercise with several teams and used different tools but always around the personae , the journey   mapping , the value stream mapping and the mind mapping . 

 Now , I will try to explore more the “ what wows ” step as I feel I have n’t worked this enough with   them . I think that there is a risk that on some topics they will just do as they initially planned without   looking for the most relevant solution .
### Output: 