Final assignment – Design thinking for innovation 

 Reflection – Storytelling tool 

 Challenge & Selection 

 Based on my experience , Storytelling has helped me show the holistic view of a company to   people focused on the narrowed part of their work . As part of my duties , I discussed with a lot of   different stakeholders to optimize the process that take part of . On many occasions , I have seen   employees struggle to see the big picture of the work they do in a day to day basis . This struggle   has led to frustration from some employees regarding the fact that their action does n’t seem to   have impact on the process they work on . 

 As explained by Alan Caceres , Chief Learning Office at Mars , on the second week of the course ,   Storytelling when done correctly helps to create cause from what was initially a problem .   Therefore , I ’ve chosen this tool to create a cause from the challenge that ’s presented to me . 

 Application 

 To be apply to use Storytelling to the challenge I was presented , I had to understand the purpose   which drove the stakeholders . After talking with them , I came to realize that they wanted to feel   that their work was meaningful and had impact on the company . Following this discussion , I had   a good grip on what the body of the story should be . My goal was now to show how their work   contributed to the success of the company . I combined the Storytelling tool with the Visualization   tool by creating a story visually where each stakeholder was the star of a show from which the   customer was the audience member . 

 Using a basic flow chart , I was able to compare how the different process in the company was   very similar to a show where the goal was to satisfy the customer need and how the performance   of every actor – stakeholders – had an impact on it .   While this metaphor might have seen absurd ,   it did bring some smile and renew motivation from employees that were lacking some . 

 Insight & Approach 

 By forcing myself to use unconventional methods like the Storytelling tool versus the usual linear   analytical method , I was able to see how more effective it was to solve the problem which are   also more unconventional and have less conventional solutions out there . As described in this   course , conventional methods can be very effective to solve problems where the issues are clear   and we have data to fix it , but when we are faced with challenges containing many uncertainties ,   design thinking is more efficient . This methodology of design thinking has allowed to react better   in the face of different challenges whether they can be solved by linear analytical method – which 

 I had the experience to do – or by this new method of design thinking which allowed me to have   a more open mind to fix difficult and complex problems . 

 Based on this recent experience , the next time I will be able to use design thinking , I will make   sure I can used to full extent of full toolbox shown in this course . By using only Storytelling and   Visualization tool , I was able to see already the big impact these tools can have to fix problems .   Starting from Journey Mapping during the “ What is ? ” phase to the Co - Creating in the “ What if ? ”   phase and finishing with quick and cheap experiments during the next 2 phases . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Final assignment – Design thinking for innovation 

 Reflection – Storytelling tool 

 Challenge & Selection 

 Based on my experience , Storytelling has helped me show the holistic view of a company to   people focused on the narrowed part of their work . As part of my duties , I discussed with a lot of   different stakeholders to optimize the process that take part of . On many occasions , I have seen   employees struggle to see the big picture of the work they do in a day to day basis . This struggle   has led to frustration from some employees regarding the fact that their action does n’t seem to   have impact on the process they work on . 

 As explained by Alan Caceres , Chief Learning Office at Mars , on the second week of the course ,   Storytelling when done correctly helps to create cause from what was initially a problem .   Therefore , I ’ve chosen this tool to create a cause from the challenge that ’s presented to me . 

 Application 

 To be apply to use Storytelling to the challenge I was presented , I had to understand the purpose   which drove the stakeholders . After talking with them , I came to realize that they wanted to feel   that their work was meaningful and had impact on the company . Following this discussion , I had   a good grip on what the body of the story should be . My goal was now to show how their work   contributed to the success of the company . I combined the Storytelling tool with the Visualization   tool by creating a story visually where each stakeholder was the star of a show from which the   customer was the audience member . 

 Using a basic flow chart , I was able to compare how the different process in the company was   very similar to a show where the goal was to satisfy the customer need and how the performance   of every actor – stakeholders – had an impact on it .   While this metaphor might have seen absurd ,   it did bring some smile and renew motivation from employees that were lacking some . 

 Insight & Approach 

 By forcing myself to use unconventional methods like the Storytelling tool versus the usual linear   analytical method , I was able to see how more effective it was to solve the problem which are   also more unconventional and have less conventional solutions out there . As described in this   course , conventional methods can be very effective to solve problems where the issues are clear   and we have data to fix it , but when we are faced with challenges containing many uncertainties ,   design thinking is more efficient . This methodology of design thinking has allowed to react better   in the face of different challenges whether they can be solved by linear analytical method – which 

 I had the experience to do – or by this new method of design thinking which allowed me to have   a more open mind to fix difficult and complex problems . 

 Based on this recent experience , the next time I will be able to use design thinking , I will make   sure I can used to full extent of full toolbox shown in this course . By using only Storytelling and   Visualization tool , I was able to see already the big impact these tools can have to fix problems .   Starting from Journey Mapping during the “ What is ? ” phase to the Co - Creating in the “ What if ? ”   phase and finishing with quick and cheap experiments during the next 2 phases .
### Output: 