Assignment    outline : 

 Select    one    of    the    four    design    thinking    tools    presented    in    the    course    ( listed    below )    that    you    are 

 interested    in    applying    to    a    challenge    of    your    choice . 

 Tools : 

 1 . Visualization    ( Module    1 ) 

 2 . Storytelling    ( Module    2 ) 

 3 . Mind    Mapping    ( Module    3 ) 

 4 . Learning    Launch    ( Module    4 ) 

 Reflection 

 Challenge 

 I   work   in   a   training   team   where   we   often   get   requests   for   ‘ training ’   through   a   portal   that   includes    an   intake   form .   These   requests   are   often   for   us   to   ‘ tell ’   people   about   something   and   usually   in    the   form   of   a   powerpoint   deck   that   is n’t   always   about   the   audience   learning   anything .   This   is    usually   because   the   requester   is   a   manager   of   sorts   that   goes   to   a   lot   of   meetings   where   decks    are   shared   and   thinks   that   this   is   the   only   course   of   action .   They   usually   do n’t   know   what   we    can   offer   and   what   the   best   form   of   communicating   their   message   out   would   be .   This   means   we    need   to   articulate   why   what   they   want   is n’t   always   training   and   if   it   is ,   why   powerpoint   is n’t    always   the   best   way   to   communicate   their   message   for   the   best   outcome .   We   then   need   to   work    with   them   to   make   sure   they   understand   and   agree   on   other   methods . 

 Selection 

 For   this   problem ,   I   could   have   picked   either   visualisation   or   storytelling .   Visualisation   would    have   been   able   to   convey   whether   training   was   the   best   solution   for   their   needs   in   the   form   of   a    process   map ,   but   I   felt   like   it   would n’t   have   conveyed   why   powerpoint   was n’t   always   best .   By    looking   at   the   powerpoint   issue ,   requesters   would   see   us   more   as   experts   in   what   we   do   and    then   hopefully   would   take   our   judgement   on   whether   training   was   required .    Therefore ,   I   chose   to   implement   storytelling .   I   do n’t   want   to   tell   my   stakeholders   that   what   they    want   is   wrong   because   that   will   only   annoy   them .   Plus ,   they   may   be   inclined   to   dig   their   heels   in    and   demand   that   we   provide   this   ‘ training ’ .   However ,   I   do   want   to   convey   the   idea   that    powerpoint   is n’t   always   the   best   option .   Plus ,   I   want   to   do   this   in   a   logical   way   and   that ’s   what    storytelling   is   all   about .   If   I   can   create   a   cause   that   ignites   the   idea   that   powerpoint   is n’t   the   right    option   early   on ,   it   will   be   easier   for   me   to   sell   the   right   solution   later . 

 Application 

 To   implement   my   storytelling   idea ,   we   created   a   video   with   background   uplifting   music   to   help    convey   our   positive   message .   It   links   text   and   smaller   videos   of   people   doing   those   activities   so    people   can   put   themselves   in   those   shoes .   This   video   starts   off   by   setting   the   scene .   We    introduce   the   idea   of   how   we   learn   to   walk ,   learn   to   talk   and   learn   to   ride   a   bike .   And   then   I    make   my   point   that   all   of   which   are   definitely   without   powerpoint .   And   yet   we   still   learn .   This    provides   a   great   ‘ A - Ha ! ’   moment   that   people   can   get   on   board   with   so   when   we   continue   and    say   that   this   is   why   we   do n’t   always   train   our   call   centre   agents   this   way ,   people   are   already 

 onboard   with   the   idea .   I   could   include   an   interactive   element   where   I   get   the   audience   to   take    part   in   compiling   an   internet   based   mind   map   about   the   best   training   that   they ’ve   ever   been   part    of   before   we   then   explore   all   the   different   options   we   have   for   training .   I ’d   then   conclude   with   a    call   to   action   that   we   can   work   with   stakeholders   to   find   the   best   option   so   make   sure   that   they    start   the   discussion .    We   attached   this   to   the   portal   where   our   training   intake   form   was   so   that   requesters   would   be    able   to   see   this   first   before   making   the   request   in   the   hope   that   they   would n't   specify   how   they    wanted   the   training   to   be   delivered   so   that   we   could   have   that   detailed   conversation   with   them    instead . 

 Insight 

 By   doing   this   we   saw   fewer   people   requesting   powerpoint   decks   because   they   knew   we   could    offer   more   and   often   they   would   advise   that   they ’d   leave   the   delivery   option   up   to   us   to   decide    as   the   experts .    This   also   meant   that   if   we   thought   that   ‘ training ’   was n’t   the   right   solution ,   we ’d   be   able   to   make   a    recommendation   for   alternative   methods   that   had   less   resistance   from   the   requester .    This   could   include   improving   or   providing   job   aids ,   identifying   cultural ,   motivational   or    environmental   differences   that   needed   to   be   resolved   in   other   ways   or   sending   simple    communications   instead . 

 Approach 

 If   I   was   to   look   at   this   problem   again ,   I   think   I   would   look   more   broadly   at   the   problem .   There   is   a    risk   that   our   storytelling   tool   misses   some   people   who   do n’t   have   time   or   who   do n’t   see   the    value   in   watching   the   video   first .   Therefore ,   I   would   book   meetings   with   our   senior   leadership    team   and   main   stakeholders   to   deliver   the   video   message   in   a   ‘ Ted   Talk ’   style   that   had   more    moments   of   reflection   for   the   audience .   This   way   I   could   expand   even   more   into   the   benefits   in   a    way   that   culturally ,   people   are   now   used   to .   This   would   in   effect   work   as   my   ‘ big   bang ’   and   then    people   would   still   have   the   smaller   video   to   refer   back   to   when   they   came   to   making   requests .    This   may   also   mean   that   more   people   referred   back   to   the   video   which   would   reduce   the   risk   of    our   message   being   missed   by   some   people .    In   my   ‘ Ted   Talk ’   I   could   still   link   into   how   they   learnt   to   talk ,   walk   and   ride   a   bike   but   I   could   go    further .   I   could   start   this   by   looking   at   powerpoint   presentations   in   schools   and   when   they   felt    like   they   worked .   For   example ,   copying   diagrams   from   the   presentation   or   memorising   times    tables   and   history   dates .   I   could   then   expand   into   when   people   feel   like   they   hate   powerpoint    style   learning   in   theory   tests   and   work   compliance   CBTs   and   then   look   at   how   we   can   change    things .   This   could   be   with   more   bitesize   microlearning ,   using   online   learning   options ,   utilizing    independent   study   time ,   flipping   classroom   time   to   mean   they   condense   learning   after    independent   study   or   they   have   access   to   recorded   sessions   that   they   can   view   in   their   own 

 time .   The   options   are   more   than   having   a   classroom   full   of   people   viewing   a   powerpoint   deck    and   by   linking   examples   to   things   that   they   commonly   know   and   have   done   before ,   the    message   is   easier   to   understand .   Plus ,   the   wider   audience   means   that   more   people   are   also    aware . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Assignment    outline : 

 Select    one    of    the    four    design    thinking    tools    presented    in    the    course    ( listed    below )    that    you    are 

 interested    in    applying    to    a    challenge    of    your    choice . 

 Tools : 

 1 . Visualization    ( Module    1 ) 

 2 . Storytelling    ( Module    2 ) 

 3 . Mind    Mapping    ( Module    3 ) 

 4 . Learning    Launch    ( Module    4 ) 

 Reflection 

 Challenge 

 I   work   in   a   training   team   where   we   often   get   requests   for   ‘ training ’   through   a   portal   that   includes    an   intake   form .   These   requests   are   often   for   us   to   ‘ tell ’   people   about   something   and   usually   in    the   form   of   a   powerpoint   deck   that   is n’t   always   about   the   audience   learning   anything .   This   is    usually   because   the   requester   is   a   manager   of   sorts   that   goes   to   a   lot   of   meetings   where   decks    are   shared   and   thinks   that   this   is   the   only   course   of   action .   They   usually   do n’t   know   what   we    can   offer   and   what   the   best   form   of   communicating   their   message   out   would   be .   This   means   we    need   to   articulate   why   what   they   want   is n’t   always   training   and   if   it   is ,   why   powerpoint   is n’t    always   the   best   way   to   communicate   their   message   for   the   best   outcome .   We   then   need   to   work    with   them   to   make   sure   they   understand   and   agree   on   other   methods . 

 Selection 

 For   this   problem ,   I   could   have   picked   either   visualisation   or   storytelling .   Visualisation   would    have   been   able   to   convey   whether   training   was   the   best   solution   for   their   needs   in   the   form   of   a    process   map ,   but   I   felt   like   it   would n’t   have   conveyed   why   powerpoint   was n’t   always   best .   By    looking   at   the   powerpoint   issue ,   requesters   would   see   us   more   as   experts   in   what   we   do   and    then   hopefully   would   take   our   judgement   on   whether   training   was   required .    Therefore ,   I   chose   to   implement   storytelling .   I   do n’t   want   to   tell   my   stakeholders   that   what   they    want   is   wrong   because   that   will   only   annoy   them .   Plus ,   they   may   be   inclined   to   dig   their   heels   in    and   demand   that   we   provide   this   ‘ training ’ .   However ,   I   do   want   to   convey   the   idea   that    powerpoint   is n’t   always   the   best   option .   Plus ,   I   want   to   do   this   in   a   logical   way   and   that ’s   what    storytelling   is   all   about .   If   I   can   create   a   cause   that   ignites   the   idea   that   powerpoint   is n’t   the   right    option   early   on ,   it   will   be   easier   for   me   to   sell   the   right   solution   later . 

 Application 

 To   implement   my   storytelling   idea ,   we   created   a   video   with   background   uplifting   music   to   help    convey   our   positive   message .   It   links   text   and   smaller   videos   of   people   doing   those   activities   so    people   can   put   themselves   in   those   shoes .   This   video   starts   off   by   setting   the   scene .   We    introduce   the   idea   of   how   we   learn   to   walk ,   learn   to   talk   and   learn   to   ride   a   bike .   And   then   I    make   my   point   that   all   of   which   are   definitely   without   powerpoint .   And   yet   we   still   learn .   This    provides   a   great   ‘ A - Ha ! ’   moment   that   people   can   get   on   board   with   so   when   we   continue   and    say   that   this   is   why   we   do n’t   always   train   our   call   centre   agents   this   way ,   people   are   already 

 onboard   with   the   idea .   I   could   include   an   interactive   element   where   I   get   the   audience   to   take    part   in   compiling   an   internet   based   mind   map   about   the   best   training   that   they ’ve   ever   been   part    of   before   we   then   explore   all   the   different   options   we   have   for   training .   I ’d   then   conclude   with   a    call   to   action   that   we   can   work   with   stakeholders   to   find   the   best   option   so   make   sure   that   they    start   the   discussion .    We   attached   this   to   the   portal   where   our   training   intake   form   was   so   that   requesters   would   be    able   to   see   this   first   before   making   the   request   in   the   hope   that   they   would n't   specify   how   they    wanted   the   training   to   be   delivered   so   that   we   could   have   that   detailed   conversation   with   them    instead . 

 Insight 

 By   doing   this   we   saw   fewer   people   requesting   powerpoint   decks   because   they   knew   we   could    offer   more   and   often   they   would   advise   that   they ’d   leave   the   delivery   option   up   to   us   to   decide    as   the   experts .    This   also   meant   that   if   we   thought   that   ‘ training ’   was n’t   the   right   solution ,   we ’d   be   able   to   make   a    recommendation   for   alternative   methods   that   had   less   resistance   from   the   requester .    This   could   include   improving   or   providing   job   aids ,   identifying   cultural ,   motivational   or    environmental   differences   that   needed   to   be   resolved   in   other   ways   or   sending   simple    communications   instead . 

 Approach 

 If   I   was   to   look   at   this   problem   again ,   I   think   I   would   look   more   broadly   at   the   problem .   There   is   a    risk   that   our   storytelling   tool   misses   some   people   who   do n’t   have   time   or   who   do n’t   see   the    value   in   watching   the   video   first .   Therefore ,   I   would   book   meetings   with   our   senior   leadership    team   and   main   stakeholders   to   deliver   the   video   message   in   a   ‘ Ted   Talk ’   style   that   had   more    moments   of   reflection   for   the   audience .   This   way   I   could   expand   even   more   into   the   benefits   in   a    way   that   culturally ,   people   are   now   used   to .   This   would   in   effect   work   as   my   ‘ big   bang ’   and   then    people   would   still   have   the   smaller   video   to   refer   back   to   when   they   came   to   making   requests .    This   may   also   mean   that   more   people   referred   back   to   the   video   which   would   reduce   the   risk   of    our   message   being   missed   by   some   people .    In   my   ‘ Ted   Talk ’   I   could   still   link   into   how   they   learnt   to   talk ,   walk   and   ride   a   bike   but   I   could   go    further .   I   could   start   this   by   looking   at   powerpoint   presentations   in   schools   and   when   they   felt    like   they   worked .   For   example ,   copying   diagrams   from   the   presentation   or   memorising   times    tables   and   history   dates .   I   could   then   expand   into   when   people   feel   like   they   hate   powerpoint    style   learning   in   theory   tests   and   work   compliance   CBTs   and   then   look   at   how   we   can   change    things .   This   could   be   with   more   bitesize   microlearning ,   using   online   learning   options ,   utilizing    independent   study   time ,   flipping   classroom   time   to   mean   they   condense   learning   after    independent   study   or   they   have   access   to   recorded   sessions   that   they   can   view   in   their   own 

 time .   The   options   are   more   than   having   a   classroom   full   of   people   viewing   a   powerpoint   deck    and   by   linking   examples   to   things   that   they   commonly   know   and   have   done   before ,   the    message   is   easier   to   understand .   Plus ,   the   wider   audience   means   that   more   people   are   also    aware .
### Output: 