1 . Challenge : 

 I am in a role which needs me to drive the business technology partnership not only   strategically but tactically as well , where I shall be able to bring the value proposition to the   business apart from the problem resolution to ensure their client delivery is seamless and   continually getting better to help them make a clear choice for their clients . The key   challenge was to implement a customer centric approach and pre - emptively anticipate the   customer needs along with the challenges which could help them not only in delivering their   work seamlessly and in an efficient way however enabling them to be a clear choice for their   clients with the adequate technology enablement . 

 2 . Selection : 

 Learning Launch tool is the one which I found very close to what I needed to step in to the   customer shoes , thereby collecting “ what is ” data by asking the right questions to the right   people before putting together   “ what if ” data thereby creating a pattern to it . 

 3 . Application : 

 I initiated the sampling exercise for a group of customers which needed me to engage with   them thereby asking questions on their specific needs , IT challenges , essentially what could   be done to enhance the user experience and came out with key requirements and   challenges which were vital for them to ensure seamless client delivery . Secondly I   presented the business folks with some of the ideas which were key IT initiatives both short   term & long term which we were planning to implement to suffice their key needs and   mitigate some of the challenges which they spoke of . Here I used bit of mind mapping to help   create a pattern between the IT initiatives and key business ( customer ) needs/ challenges ,   we may also call it as hypothesis as mentioned by Jose in his video . This exercise helped me   define the key business focus areas , right prioritization , define some realistic timelines and   insight in to possible outcome with minimal assumptions . Overall it needed a lot of   collaboration with the end consumer ( customer ) to understand and identify the key things   vital for the client delivery . 

 4 .   Insight : 

 I gained insight in to the possible outcome based on the interactions / interviews which I did   with my sample group , created a pattern of the key customer needs and challenges , mapped   them with the key IT initiatives ( Ideas ) to move forward in a direction which was based on the 

 data analysis rather than some fair assumptions which may or may not fit the customer   criteria . 

 5 . Approach : 

 I would like to practice Story telling apart from the learning Launch or mind mapping next   time . I believe story telling can be leveraged as an effective tool to showcase your ideas ( IT   initiatives in my case ) and effectively map them with the customer / business needs and   challenges which shall be able to address the problem statement effectively . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: 1 . Challenge : 

 I am in a role which needs me to drive the business technology partnership not only   strategically but tactically as well , where I shall be able to bring the value proposition to the   business apart from the problem resolution to ensure their client delivery is seamless and   continually getting better to help them make a clear choice for their clients . The key   challenge was to implement a customer centric approach and pre - emptively anticipate the   customer needs along with the challenges which could help them not only in delivering their   work seamlessly and in an efficient way however enabling them to be a clear choice for their   clients with the adequate technology enablement . 

 2 . Selection : 

 Learning Launch tool is the one which I found very close to what I needed to step in to the   customer shoes , thereby collecting “ what is ” data by asking the right questions to the right   people before putting together   “ what if ” data thereby creating a pattern to it . 

 3 . Application : 

 I initiated the sampling exercise for a group of customers which needed me to engage with   them thereby asking questions on their specific needs , IT challenges , essentially what could   be done to enhance the user experience and came out with key requirements and   challenges which were vital for them to ensure seamless client delivery . Secondly I   presented the business folks with some of the ideas which were key IT initiatives both short   term & long term which we were planning to implement to suffice their key needs and   mitigate some of the challenges which they spoke of . Here I used bit of mind mapping to help   create a pattern between the IT initiatives and key business ( customer ) needs/ challenges ,   we may also call it as hypothesis as mentioned by Jose in his video . This exercise helped me   define the key business focus areas , right prioritization , define some realistic timelines and   insight in to possible outcome with minimal assumptions . Overall it needed a lot of   collaboration with the end consumer ( customer ) to understand and identify the key things   vital for the client delivery . 

 4 .   Insight : 

 I gained insight in to the possible outcome based on the interactions / interviews which I did   with my sample group , created a pattern of the key customer needs and challenges , mapped   them with the key IT initiatives ( Ideas ) to move forward in a direction which was based on the 

 data analysis rather than some fair assumptions which may or may not fit the customer   criteria . 

 5 . Approach : 

 I would like to practice Story telling apart from the learning Launch or mind mapping next   time . I believe story telling can be leveraged as an effective tool to showcase your ideas ( IT   initiatives in my case ) and effectively map them with the customer / business needs and   challenges which shall be able to address the problem statement effectively .
### Output: 