TOOL - VISUALISATION 

 CHALLENGE 

 I work in a team of business development and product management officers in a commercial bank . The   organization was in dire need of a solution which will suit the banking needs of millennials and thus win   them as customers for the long term . 

 SELECTION 

 Visualization tool was utilized to detail the customer onboarding process for a typical Nigerian bank , in   line with legal requirements and also the customer onboarding process for online and mobile access to   the banking services . The approach was selected to enable the designers work with the end user   perspective as foundation . 

 APPLICATION 

 We used an empathetic approach , where the customer ’s view of the processes or customer ’s journey   map formed the basis for the review . 

 Through rigorous review of the documentation and legal bottlenecks in the above processes , a unique   product was birthed , which reduced customer onboarding and online and mobile services onboarding to   one simple process and automated the documentation process such that the end - users are not   burdened and legal requirements are met . 

 It was initially launched as a pilot project to monitor performance in controlled population and it was   discovered that customer onboarding as well as customer optimization improved significantly . A niche   was created and this project was expanded to all onboarding and online / mobile services activities 

 INSIGHT & APPROACH 

 •   A more robust view of the problem gives a more robust solution . 

 •   The best view of a solution is the end users view 

 We are currently applying end users journey - map visualization to solve other problems such as   customer attrition , human resources activities , loan administration , etc . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: TOOL - VISUALISATION 

 CHALLENGE 

 I work in a team of business development and product management officers in a commercial bank . The   organization was in dire need of a solution which will suit the banking needs of millennials and thus win   them as customers for the long term . 

 SELECTION 

 Visualization tool was utilized to detail the customer onboarding process for a typical Nigerian bank , in   line with legal requirements and also the customer onboarding process for online and mobile access to   the banking services . The approach was selected to enable the designers work with the end user   perspective as foundation . 

 APPLICATION 

 We used an empathetic approach , where the customer ’s view of the processes or customer ’s journey   map formed the basis for the review . 

 Through rigorous review of the documentation and legal bottlenecks in the above processes , a unique   product was birthed , which reduced customer onboarding and online and mobile services onboarding to   one simple process and automated the documentation process such that the end - users are not   burdened and legal requirements are met . 

 It was initially launched as a pilot project to monitor performance in controlled population and it was   discovered that customer onboarding as well as customer optimization improved significantly . A niche   was created and this project was expanded to all onboarding and online / mobile services activities 

 INSIGHT & APPROACH 

 •   A more robust view of the problem gives a more robust solution . 

 •   The best view of a solution is the end users view 

 We are currently applying end users journey - map visualization to solve other problems such as   customer attrition , human resources activities , loan administration , etc .
### Output: 