Challenge and Selection : I chose storytelling for my challenge . I work in IT Services and   run a group that specializes in rapid response engineering support for large scale Data Center   Migrations . A vitally important part of the work involves working through complicated   technical problems that are spread over multiple geographic locations , on different   technology platforms ( applications to networks ) and limited by the amount of time we must   successfully resolve problems . The tool I chose from the course was the Storytelling tool . It   is the most relevant tool that I use in my work . 

 Application : During the past week I was called in the middle of the night to assist a   customer with a technical problem they had . The problem was associated with a circuit   provided between two data centers from a third - party company . The third - party device   experienced issues that were not automatically reported to their technical support team for   resolution . This in turn led to my customer trying to copy data from one place to the other   and experiencing a failure . My customer then called my team to report an issue with my   service . I assembled my team and began diagnosing what had broken in the network . We   were able to quickly identify the source of the failure and engage the third - party company to   repair the faulty device . The project using this service was able to continue with their work   and not miss their deadline and did not incur any financial penalty . Despite the success of the   project , it was discovered that the device had been experiencing this fault condition for 16   hours in advance of the migration work . This caused considerable controversy amongst   management . 

 By capturing the events in real - time as they unfolded , I was able to reassemble the outage   and restoration into a coherent story for management at both companies to review and   understand what had occurred , when it had occurred , why it had occurred , where it occurred   and most importantly how it was dealt with . This allowed management to understand who   was at fault for what and where to assess blame if any was required . This level of   transparency is critically important for maintaining good relationships . Honesty is vital t the   success of the work my team does and any attempts to obfuscate or blur accountability are   easy to spot and leave a bad feeling with the customer . 

 Insight : I have learned that telling a good , honest and thorough story will often help present   sometimes uncomfortable or embarrassing information in a way that does not make the   listener feel as though they are being misinformed or deceived . “ The facts are friendly even   when they are not ” is an often - repeated phrase in legal circles , but it ’s message carries over   to technical work and any activity that involves communication around incidents in a   business relationship . Presenting facts as a story with a start middle and end often makes it   easy for all parties to absorb the relevant details and make appropriate decisions based on   understanding rather than on misunderstanding . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge and Selection : I chose storytelling for my challenge . I work in IT Services and   run a group that specializes in rapid response engineering support for large scale Data Center   Migrations . A vitally important part of the work involves working through complicated   technical problems that are spread over multiple geographic locations , on different   technology platforms ( applications to networks ) and limited by the amount of time we must   successfully resolve problems . The tool I chose from the course was the Storytelling tool . It   is the most relevant tool that I use in my work . 

 Application : During the past week I was called in the middle of the night to assist a   customer with a technical problem they had . The problem was associated with a circuit   provided between two data centers from a third - party company . The third - party device   experienced issues that were not automatically reported to their technical support team for   resolution . This in turn led to my customer trying to copy data from one place to the other   and experiencing a failure . My customer then called my team to report an issue with my   service . I assembled my team and began diagnosing what had broken in the network . We   were able to quickly identify the source of the failure and engage the third - party company to   repair the faulty device . The project using this service was able to continue with their work   and not miss their deadline and did not incur any financial penalty . Despite the success of the   project , it was discovered that the device had been experiencing this fault condition for 16   hours in advance of the migration work . This caused considerable controversy amongst   management . 

 By capturing the events in real - time as they unfolded , I was able to reassemble the outage   and restoration into a coherent story for management at both companies to review and   understand what had occurred , when it had occurred , why it had occurred , where it occurred   and most importantly how it was dealt with . This allowed management to understand who   was at fault for what and where to assess blame if any was required . This level of   transparency is critically important for maintaining good relationships . Honesty is vital t the   success of the work my team does and any attempts to obfuscate or blur accountability are   easy to spot and leave a bad feeling with the customer . 

 Insight : I have learned that telling a good , honest and thorough story will often help present   sometimes uncomfortable or embarrassing information in a way that does not make the   listener feel as though they are being misinformed or deceived . “ The facts are friendly even   when they are not ” is an often - repeated phrase in legal circles , but it ’s message carries over   to technical work and any activity that involves communication around incidents in a   business relationship . Presenting facts as a story with a start middle and end often makes it   easy for all parties to absorb the relevant details and make appropriate decisions based on   understanding rather than on misunderstanding .
### Output: 