Storytelling - how to empower underestimated employees . 

 Challenge I am working as a supervisor in Food&Drinks department in a big , international hotel chain . Together with the F&D Manager we found out that employees hired at one particular division ( 7 people ) are not integrated with other staff members . We decided to talk with these unwanted employees and get familiar with the problem . They told us that they are treated with disrespect , no one ever thanks them for their hard work and other colleagues do not see their personality , just the profession . The main problem was that they felt unneeded which influenced their motivation and affected morale . 

 Selection Together with F&D Manager we decided that the whole department needs some shock therapy . The problem seemed to be deep and burning . Istead of discussing the issue 1 on 1 with all 100 employees we wanted to build a showcase which could be useful in the future and easy to transfer to the other hotels . To be short , we needed a good , appealing story . 

 Application In a big hotel You always have big events as well . It is a very specific working environment because the company is opened 24/7 and right after busy night party - service comes early breakfast . During one of these busy events ( lunch for 300 guestes , with drinks included ) we asked the " unneeded " and " disrespected " group of employees to come to our office and have a chat . We prepared   cakes , coffee , played some games and just waited . First warning calls started to come after one hour . We were answering the phone by saying that we have no idea where those lacking employees are . Then it got even worse . After 2,5 hours we got an information that it 's not possible to continue the service without these employees . But we waited until the end . When the event was finished , we came to the kitchen to make staff meeting , where we asked them how could they be so mean and disrespectful to the dishwashers . Everyone had to work overtime that day and clean loads of dishes all together including us , the management . 

 Insight&Approach Building a showcase was very important from our point of view . Employees often look at each other in an instrumental way and forget that there is a human being on the other side , with its motivation , reasons and feelings . Showing them how important is the role of each division in our organization was our biggest aim . Dishwasher division was a natural choice because its employees are   often   considered   to   be   at   the   very bottom of   hotel   hierarchy whereas   their   role   in   the organization is invaluable . 

 Right after the event our waiters were asking each other : how are we going to clean all these plates and cutlery ? They were trying to turn on dishwashing machines , use the dryers , trying to guess in which container should they put the food waste . When we came to the department with the dishwashing division , they understood what has happened just after few words of speech that F&D Manager prepared . Their faces showed different emotions , some of them were still angry at us while other ones were already feeling a bit guilty , but all of them understood what did we mean by this example and how   important   dishwashers   are   for the comfort of everyones   work and   guests satisfaction .     Of course , we could probably talk with all our employees one by one and discuss the problem of dishwashers who are underestimated and isolated from other workers . We just thought that even the best 1/1 talks can not give better effects than one extremly hard shift at work . At the same time we wanted to make the dishwasing division proud of their work and show them how important are they 

 for us and the other ones . They are more motivated now and they became a part of the team . We believe that this story can open minds of many employees and be told in different industries . I hope that You can use it somehow at Your job , cause there are always some very underestimated parts of the company , how are in fact extremly important . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Storytelling - how to empower underestimated employees . 

 Challenge I am working as a supervisor in Food&Drinks department in a big , international hotel chain . Together with the F&D Manager we found out that employees hired at one particular division ( 7 people ) are not integrated with other staff members . We decided to talk with these unwanted employees and get familiar with the problem . They told us that they are treated with disrespect , no one ever thanks them for their hard work and other colleagues do not see their personality , just the profession . The main problem was that they felt unneeded which influenced their motivation and affected morale . 

 Selection Together with F&D Manager we decided that the whole department needs some shock therapy . The problem seemed to be deep and burning . Istead of discussing the issue 1 on 1 with all 100 employees we wanted to build a showcase which could be useful in the future and easy to transfer to the other hotels . To be short , we needed a good , appealing story . 

 Application In a big hotel You always have big events as well . It is a very specific working environment because the company is opened 24/7 and right after busy night party - service comes early breakfast . During one of these busy events ( lunch for 300 guestes , with drinks included ) we asked the " unneeded " and " disrespected " group of employees to come to our office and have a chat . We prepared   cakes , coffee , played some games and just waited . First warning calls started to come after one hour . We were answering the phone by saying that we have no idea where those lacking employees are . Then it got even worse . After 2,5 hours we got an information that it 's not possible to continue the service without these employees . But we waited until the end . When the event was finished , we came to the kitchen to make staff meeting , where we asked them how could they be so mean and disrespectful to the dishwashers . Everyone had to work overtime that day and clean loads of dishes all together including us , the management . 

 Insight&Approach Building a showcase was very important from our point of view . Employees often look at each other in an instrumental way and forget that there is a human being on the other side , with its motivation , reasons and feelings . Showing them how important is the role of each division in our organization was our biggest aim . Dishwasher division was a natural choice because its employees are   often   considered   to   be   at   the   very bottom of   hotel   hierarchy whereas   their   role   in   the organization is invaluable . 

 Right after the event our waiters were asking each other : how are we going to clean all these plates and cutlery ? They were trying to turn on dishwashing machines , use the dryers , trying to guess in which container should they put the food waste . When we came to the department with the dishwashing division , they understood what has happened just after few words of speech that F&D Manager prepared . Their faces showed different emotions , some of them were still angry at us while other ones were already feeling a bit guilty , but all of them understood what did we mean by this example and how   important   dishwashers   are   for the comfort of everyones   work and   guests satisfaction .     Of course , we could probably talk with all our employees one by one and discuss the problem of dishwashers who are underestimated and isolated from other workers . We just thought that even the best 1/1 talks can not give better effects than one extremly hard shift at work . At the same time we wanted to make the dishwasing division proud of their work and show them how important are they 

 for us and the other ones . They are more motivated now and they became a part of the team . We believe that this story can open minds of many employees and be told in different industries . I hope that You can use it somehow at Your job , cause there are always some very underestimated parts of the company , how are in fact extremly important .
### Output: 