Storytelling : 

 Challenge : 

 As an insurance salesperson I find that each person is a challenge with different priorities , beliefs   and interests . In this case I would like to talk about a situation that I had when selling life insurance .   My client contacted me to obtain more information about insurance coverage , but he was unsure   about buying it because it meant a large monthly expense for him . The first thing I had to do was   identify the reason why my client had been interested in obtaining this insurance from one moment   to the next , recognize the priorities he had at that moment and through these present him a solution   that could meet his expectations . 

 Selection : 

 After talking with my client for a while , I realized that the death of his cousin had put him in this   situation . When she died , she left her children without someone to take care of them and without   income . Upon learning about this case and how important the safety of the family members was for   my client in the event of his death or inability to continue generating income , I decided to opt for   the storytelling tool so that through this my client could learn about cases that I have had to deal   with in which the family of an insured person does not have to deal with financial problems in   addition to the death of their loved one and thus project his case on this possibility . 

 Application : 

 In order to generate empathy with my client and make him feel comfortable and understood . I   decided to tell him the story of a friend who lost his mother to cancer while he was in college . After   this loss he thought he was going to have to abandon his studies and work anywhere to be able to   survive and maybe in the future resume the career that he had abandoned . But thanks to the life   insurance that his mother had , he was able to finish his degree , obtain a professional degree and   get a better paycheck . After I told my client the story , I gave him a moment to think and asked him   what he would do in that situation . I was able to convince my client that his situation could be much   safer if he obtained life insurance because no one is exempt from illness or accidents . 

 Insight : 

 By applying this design thinking tool , I could see how my client had identified with the story I was   telling him and through it he projected a possible future for him , allowing the sale of the life   insurance to be possible . I was able to generate empathy with the situation my client was   experiencing in addition to creating a union between him and the company I work for , making him   understand that the two were going to work as a team for the same cause and thanks to this his   family would have no reason to go through difficulties in the event of his death . 

 Approach : 

 In the future I would like to continue applying the storytelling tool , but listening more to my clients   because by having more information about them I can tell a story in which in addition to them   feeling identified , they can feel like part of the company I work for and feel that they have a whole   group of insurers who are doing everything possible to reduce the risks they can take throughout   their lives . This will also allow me to introduce them to other insurances that they can buy in addition   to the one they are investigating because with more information from customers a greater variety   of products can be offered . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Storytelling : 

 Challenge : 

 As an insurance salesperson I find that each person is a challenge with different priorities , beliefs   and interests . In this case I would like to talk about a situation that I had when selling life insurance .   My client contacted me to obtain more information about insurance coverage , but he was unsure   about buying it because it meant a large monthly expense for him . The first thing I had to do was   identify the reason why my client had been interested in obtaining this insurance from one moment   to the next , recognize the priorities he had at that moment and through these present him a solution   that could meet his expectations . 

 Selection : 

 After talking with my client for a while , I realized that the death of his cousin had put him in this   situation . When she died , she left her children without someone to take care of them and without   income . Upon learning about this case and how important the safety of the family members was for   my client in the event of his death or inability to continue generating income , I decided to opt for   the storytelling tool so that through this my client could learn about cases that I have had to deal   with in which the family of an insured person does not have to deal with financial problems in   addition to the death of their loved one and thus project his case on this possibility . 

 Application : 

 In order to generate empathy with my client and make him feel comfortable and understood . I   decided to tell him the story of a friend who lost his mother to cancer while he was in college . After   this loss he thought he was going to have to abandon his studies and work anywhere to be able to   survive and maybe in the future resume the career that he had abandoned . But thanks to the life   insurance that his mother had , he was able to finish his degree , obtain a professional degree and   get a better paycheck . After I told my client the story , I gave him a moment to think and asked him   what he would do in that situation . I was able to convince my client that his situation could be much   safer if he obtained life insurance because no one is exempt from illness or accidents . 

 Insight : 

 By applying this design thinking tool , I could see how my client had identified with the story I was   telling him and through it he projected a possible future for him , allowing the sale of the life   insurance to be possible . I was able to generate empathy with the situation my client was   experiencing in addition to creating a union between him and the company I work for , making him   understand that the two were going to work as a team for the same cause and thanks to this his   family would have no reason to go through difficulties in the event of his death . 

 Approach : 

 In the future I would like to continue applying the storytelling tool , but listening more to my clients   because by having more information about them I can tell a story in which in addition to them   feeling identified , they can feel like part of the company I work for and feel that they have a whole   group of insurers who are doing everything possible to reduce the risks they can take throughout   their lives . This will also allow me to introduce them to other insurances that they can buy in addition   to the one they are investigating because with more information from customers a greater variety   of products can be offered .
### Output: 