Mind Mapping as a Tool to Navigate the Complex Smart City Landscape 

 Challenge 

 I work in a real estate development company which has set a new growth direction for the next   decade , in development of smart and sustainable solutions for the built environment . We deal with   many diverse groups of internal and external stakeholders – including local governments , private   landowners , private developers , research institutes , technology solutions venders , regulators ,   specialist consultants and functional heads in corporate strategy , engineering , sales and marketing ,   project management , operations , etc . Every stakeholder has a very different interpretation of what a   ‘ smart city ’ encompasses and entails as well as what defines sustainability . This has led to countless   long meetings , conversations and brainstorming sessions with no effective convergence into tangible   ideas , hence no consensus on near term plans for prototyping and testing . 

 Selection 

 As a member of a small department formed to spearhead this new initiative , we need to urgently   find a way to facilitate more effective communication with various stakeholders . I selected Mind   Mapping as it give a quick helicopter view of the numerous solutions ( in the count of 50 and above )   that can be explored as a suite to serve the township operators , estate/ facility managers and offers   a visual ideation and organisation tool that can easily be expanded , revised and added on to over   time . 

 Application 

 The department managers who deal with different stakeholders are first tasked to do a ‘ stock - take ’   of all the solutions they are exploring with ecosystem partners and new ideas that are generated in   response to new use cases . Next a virtual cloud based mindmap is created and managers start   adding and then clustering the ideas on the mind map . The first manager mentioned he was   exploring collaboration with an autonomous vehicle company and would classify under ‘ Smart   Mobility ’ theme , the rest of the managers sieve out the solutions they were looking at like shared   electric vehicle booking app , micro mobility sharing platform , etc . and added to that theme . This   process was repeated until all the managers have contributed all their solutions and ideas onto the   mind map . The end result are 2 mind maps – one grouping into themes ( smart mobility , smart   community , smart utilities , smart governance , smart operations ) , and one grouping into target   segments and customers ( smart government , smart township , smart buildings , smart homes ) . 

 Insight 

 This exercise helped the managers visualise how the work they do can be organised , structured ,   streamlined and most importantly how they can be synergised and integrated with the solutions and   ideas others are working on with their respective stakeholders , in order to present comprehensive   solution suites for potential clients . Different ways of grouping - into types of functions and themes ,   and into application scenarios offers clarity and aids in focusing discussions with vendors and clients   by zooming in to a particular “ cluster of ideas " to continue ideation or discussion . Having the same 

 mental framework is very powerful and makes meetings more efficient . Mind maps are also easy to   edit and ‘ grow ’ by adding new branches . 

 Approach 

 This mind map has to be done virtually due to covid social distancing measures , with all managers   working from home . This has its challenges as well as opportunities . The challenge lies in getting   everyone to be comfortable and familiar with the mind mapping interface , where to add a point ,   how to change the connection , how to move the bubbles around , which was never a concern when   we stick , organise and reorganise post - it notes on a board . There was also moments of confusion   when a number of users attempted to edit at the same time . However the benefit it brought is the   ease of sharing , editing , and even presenting as an engaging interactive slide show . I foresee I would   use mind maps repeatedly and frequently , for almost every meeting and discussion ; as I have   witnessed the huge advantage in setting the mental framework , to prepare the minds of business   and technical personnel for tackling complex projects and challenges . One thing I might do   differently is to conduct journey mapping for each of the 2nd tier “ application scenarios " before   generating the 3rd and 4th tier ideas and solutions . The coupling of these tools can help shape more   robust proposals . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Mind Mapping as a Tool to Navigate the Complex Smart City Landscape 

 Challenge 

 I work in a real estate development company which has set a new growth direction for the next   decade , in development of smart and sustainable solutions for the built environment . We deal with   many diverse groups of internal and external stakeholders – including local governments , private   landowners , private developers , research institutes , technology solutions venders , regulators ,   specialist consultants and functional heads in corporate strategy , engineering , sales and marketing ,   project management , operations , etc . Every stakeholder has a very different interpretation of what a   ‘ smart city ’ encompasses and entails as well as what defines sustainability . This has led to countless   long meetings , conversations and brainstorming sessions with no effective convergence into tangible   ideas , hence no consensus on near term plans for prototyping and testing . 

 Selection 

 As a member of a small department formed to spearhead this new initiative , we need to urgently   find a way to facilitate more effective communication with various stakeholders . I selected Mind   Mapping as it give a quick helicopter view of the numerous solutions ( in the count of 50 and above )   that can be explored as a suite to serve the township operators , estate/ facility managers and offers   a visual ideation and organisation tool that can easily be expanded , revised and added on to over   time . 

 Application 

 The department managers who deal with different stakeholders are first tasked to do a ‘ stock - take ’   of all the solutions they are exploring with ecosystem partners and new ideas that are generated in   response to new use cases . Next a virtual cloud based mindmap is created and managers start   adding and then clustering the ideas on the mind map . The first manager mentioned he was   exploring collaboration with an autonomous vehicle company and would classify under ‘ Smart   Mobility ’ theme , the rest of the managers sieve out the solutions they were looking at like shared   electric vehicle booking app , micro mobility sharing platform , etc . and added to that theme . This   process was repeated until all the managers have contributed all their solutions and ideas onto the   mind map . The end result are 2 mind maps – one grouping into themes ( smart mobility , smart   community , smart utilities , smart governance , smart operations ) , and one grouping into target   segments and customers ( smart government , smart township , smart buildings , smart homes ) . 

 Insight 

 This exercise helped the managers visualise how the work they do can be organised , structured ,   streamlined and most importantly how they can be synergised and integrated with the solutions and   ideas others are working on with their respective stakeholders , in order to present comprehensive   solution suites for potential clients . Different ways of grouping - into types of functions and themes ,   and into application scenarios offers clarity and aids in focusing discussions with vendors and clients   by zooming in to a particular “ cluster of ideas " to continue ideation or discussion . Having the same 

 mental framework is very powerful and makes meetings more efficient . Mind maps are also easy to   edit and ‘ grow ’ by adding new branches . 

 Approach 

 This mind map has to be done virtually due to covid social distancing measures , with all managers   working from home . This has its challenges as well as opportunities . The challenge lies in getting   everyone to be comfortable and familiar with the mind mapping interface , where to add a point ,   how to change the connection , how to move the bubbles around , which was never a concern when   we stick , organise and reorganise post - it notes on a board . There was also moments of confusion   when a number of users attempted to edit at the same time . However the benefit it brought is the   ease of sharing , editing , and even presenting as an engaging interactive slide show . I foresee I would   use mind maps repeatedly and frequently , for almost every meeting and discussion ; as I have   witnessed the huge advantage in setting the mental framework , to prepare the minds of business   and technical personnel for tackling complex projects and challenges . One thing I might do   differently is to conduct journey mapping for each of the 2nd tier “ application scenarios " before   generating the 3rd and 4th tier ideas and solutions . The coupling of these tools can help shape more   robust proposals .
### Output: 