Ajay Preet 

 Reflection – Mind Mapping 

 Challenge & Selection     The design thinking tool that I choose as a final reflection is mind mapping . Design   thinking is applied for a group final project in one of the courses that I teach in higher   education . Undergrad students with a mayor in Tourism studies that are close to   completing their credits for graduation take an Information Systems course with the   purpose of achieving better practices on administration . The final project that they work   on is a work - in - progress website that they feel is needed in their field of study . Before   they even start with the website design , they narrow the project idea to an area of   interest within tourism in one of the following fields : gastronomy , health , museums and   exhibitions , and event logistics . After that , they think of a problem that may be solved   by a website or app and begin working on an idea that ends in a user ready prototype .   During this whole process they receive feedback until they are ready to present their   final product and hand in their documentation . The idea to use design thinking with the   mind mapping tool , is for the students to better understand the needs of their future   customers as a human - centered solution , by generating an idea that will be transformed   into a real world creative and useful solution with a user - friendly interface design .     Mind mapping as a tool for this project starts as a mind map , once the area of interest   is chosen , and in a process with the proper design criteria . Design criteria brings a   meaning to all the data by transforming it into information , with the required conditions   met to satisfy the customer ’s problem . As said before , the areas to explore are   gastronomy tourism , health tourism , museum and exhibitions tourism , and finally   tourism for event logistics . Once the group chooses an area , they follow the design   thinking steps in the process of : what is , what if , what wows , and what works . By using   this tool , groups prevent countless attempts that end up in no - good solutions , while   creating a visual and engaging design challenge proposal . All of the concepts   encountered by using the mind mapping tool , start connecting within each other in a   visual way , by representing the minds of customers , in order to deliver an intuitive and   creative website or app .     Application     Mind mapping and gathering data starts after choosing the specific tourism area   proposed for the project , as mentioned in the Challenge & Selection section . Afterwards ,   the group starts writing ideas in sticky notes that they think customers have trouble   with , while thinking in chosen the tourism field . This step defines the “ what is ” in design   thinking . The group consists of 3 to 4 students , so each of them is required to start   conversations with potential customers and write the brainstorming ideas in the same   sticky notes . Afterwards , the group reads them all and makes clusters of related data   that may channel the project orientation in the designated area . Sticky notes should   contain short descriptions of ideas of problems that customers have , same as   interactions that may improve in the area of tourism to explore in a website or app . 

 The process of identifying the clusters starts defining the representation for the design   criteria . The next step is for the group of students to sort out the sticky notes into the   cluster in which it belongs ; all of them are included . Later on , each cluster delivers insight   for the “ what if ” part of the design thinking mapping process and traces the design   solution to satisfy the customer ’s problem . The process of mapping or relating the ideas   starts , defining the mind map and keeping in mind the customer ’s needs . In this step ,   data is being transformed into information that has a meaning . By this design thinking   step , the group has resolved the idea about what to develop ( either website or app ) , the   product name , a brief description of the system , as well as the product justification and   objective . Other aspects of the preliminary project evolve as well , such as target market ,   list of customer needs , system functions to integrate , and a brief and simple project   management plan .     Once the project idea is defined , the user interface design starts based on the ideas from   the “ what if ” step . Next , students start to develop a prototype of the website or app   pretending to deliver the “ what wows ” . Through iteration steps , constant feedback from   the instructor and from several potential customers that participated in the idea   brainstorming , the product is transformed to a final version of the “ what works ” step in   design thinking .     Other few project requisites apart from the website or app prototype , regarding system   documentation are delivered as well , including the product financing proposal , a   reflection of the project process and how it relates to the concepts learned in the course ,   and a final reflection in terms of product feasibility , system maintenance , etc . The mind   mapping tool is of great use to find the right problem to solve with all of the implications ,   by thinking about the user , and by creating a functional prototype that works in a   creative and fun way .       Insight & Approach     Students often have trouble finding the right problem to solve that represents a creative   solution for tourism customers . They often lack originality or depth in the functionality   of the system , being an app or website . By using the design thinking mind mapping tool ,   students get engaged into innovative solutions and get to understand the problem much   better . The focus in using the mind mapping tool since the beginning is human centered   based on the user ’s needs . This involves analyzing the project and getting a much better   understanding of the latter , in order to deliver a prototype that is being tested   throughout the rest of the design thinking process . Students get to stand in the customer   shoes while finding or identifying a new problem , or one problem that already has a   solution but gets to be fixed into an even better solution . By practicing design thinking   through mind mapping , students get to practice important values such as empathy while   defining and idealizing the solution . The following steps in the process involve constant   prototyping and testing , that end up in a real world challenge that delivers a successful   product . 

 Finally , for user design projects proposed by students based on potential customer   needs , I strongly agree in using the mind mapping design thinking tool . Mind mapping   in this type of project ensures that a creative solution will be delivered , that the project   will be engaging for the students , and that the solution will help the final users and   customer needs because in the end the idea has been born in a human centered way . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Ajay Preet
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Ajay Preet 

 Reflection – Mind Mapping 

 Challenge & Selection     The design thinking tool that I choose as a final reflection is mind mapping . Design   thinking is applied for a group final project in one of the courses that I teach in higher   education . Undergrad students with a mayor in Tourism studies that are close to   completing their credits for graduation take an Information Systems course with the   purpose of achieving better practices on administration . The final project that they work   on is a work - in - progress website that they feel is needed in their field of study . Before   they even start with the website design , they narrow the project idea to an area of   interest within tourism in one of the following fields : gastronomy , health , museums and   exhibitions , and event logistics . After that , they think of a problem that may be solved   by a website or app and begin working on an idea that ends in a user ready prototype .   During this whole process they receive feedback until they are ready to present their   final product and hand in their documentation . The idea to use design thinking with the   mind mapping tool , is for the students to better understand the needs of their future   customers as a human - centered solution , by generating an idea that will be transformed   into a real world creative and useful solution with a user - friendly interface design .     Mind mapping as a tool for this project starts as a mind map , once the area of interest   is chosen , and in a process with the proper design criteria . Design criteria brings a   meaning to all the data by transforming it into information , with the required conditions   met to satisfy the customer ’s problem . As said before , the areas to explore are   gastronomy tourism , health tourism , museum and exhibitions tourism , and finally   tourism for event logistics . Once the group chooses an area , they follow the design   thinking steps in the process of : what is , what if , what wows , and what works . By using   this tool , groups prevent countless attempts that end up in no - good solutions , while   creating a visual and engaging design challenge proposal . All of the concepts   encountered by using the mind mapping tool , start connecting within each other in a   visual way , by representing the minds of customers , in order to deliver an intuitive and   creative website or app .     Application     Mind mapping and gathering data starts after choosing the specific tourism area   proposed for the project , as mentioned in the Challenge & Selection section . Afterwards ,   the group starts writing ideas in sticky notes that they think customers have trouble   with , while thinking in chosen the tourism field . This step defines the “ what is ” in design   thinking . The group consists of 3 to 4 students , so each of them is required to start   conversations with potential customers and write the brainstorming ideas in the same   sticky notes . Afterwards , the group reads them all and makes clusters of related data   that may channel the project orientation in the designated area . Sticky notes should   contain short descriptions of ideas of problems that customers have , same as   interactions that may improve in the area of tourism to explore in a website or app . 

 The process of identifying the clusters starts defining the representation for the design   criteria . The next step is for the group of students to sort out the sticky notes into the   cluster in which it belongs ; all of them are included . Later on , each cluster delivers insight   for the “ what if ” part of the design thinking mapping process and traces the design   solution to satisfy the customer ’s problem . The process of mapping or relating the ideas   starts , defining the mind map and keeping in mind the customer ’s needs . In this step ,   data is being transformed into information that has a meaning . By this design thinking   step , the group has resolved the idea about what to develop ( either website or app ) , the   product name , a brief description of the system , as well as the product justification and   objective . Other aspects of the preliminary project evolve as well , such as target market ,   list of customer needs , system functions to integrate , and a brief and simple project   management plan .     Once the project idea is defined , the user interface design starts based on the ideas from   the “ what if ” step . Next , students start to develop a prototype of the website or app   pretending to deliver the “ what wows ” . Through iteration steps , constant feedback from   the instructor and from several potential customers that participated in the idea   brainstorming , the product is transformed to a final version of the “ what works ” step in   design thinking .     Other few project requisites apart from the website or app prototype , regarding system   documentation are delivered as well , including the product financing proposal , a   reflection of the project process and how it relates to the concepts learned in the course ,   and a final reflection in terms of product feasibility , system maintenance , etc . The mind   mapping tool is of great use to find the right problem to solve with all of the implications ,   by thinking about the user , and by creating a functional prototype that works in a   creative and fun way .       Insight & Approach     Students often have trouble finding the right problem to solve that represents a creative   solution for tourism customers . They often lack originality or depth in the functionality   of the system , being an app or website . By using the design thinking mind mapping tool ,   students get engaged into innovative solutions and get to understand the problem much   better . The focus in using the mind mapping tool since the beginning is human centered   based on the user ’s needs . This involves analyzing the project and getting a much better   understanding of the latter , in order to deliver a prototype that is being tested   throughout the rest of the design thinking process . Students get to stand in the customer   shoes while finding or identifying a new problem , or one problem that already has a   solution but gets to be fixed into an even better solution . By practicing design thinking   through mind mapping , students get to practice important values such as empathy while   defining and idealizing the solution . The following steps in the process involve constant   prototyping and testing , that end up in a real world challenge that delivers a successful   product . 

 Finally , for user design projects proposed by students based on potential customer   needs , I strongly agree in using the mind mapping design thinking tool . Mind mapping   in this type of project ensures that a creative solution will be delivered , that the project   will be engaging for the students , and that the solution will help the final users and   customer needs because in the end the idea has been born in a human centered way .
### Output: 