Assignment Ioanna Singh 

 Visualization Tool 

 Challenge    In the large organization I currently work , my role is to act as a facilitator between the different   departments , with the main ones being Sales , Quality and Production but also Accounting , Shipping   etc . Since I arrived in this organization , we have had several issues of non - quality reported by our   clients but each one of the teams was blaming another department and as a result a tension has been   growing between the teams .   As I was trying to map the AS - IS ( existing ) situation of the current process , I noticed that there was n’t   a clear process with each team ’s actions and responsibilities , in order to be able to identify quickly   and clearly which step of the process was responsible for the non - quality .   After a discussion with the top management , we decided to have a workshop with the managers of   each department in order to address the problem .     Selection     I knew that the workshop would be a challenge as the situation was unclear for quite a long time and   after having discussed with all the Managers in advance in order to have their feedback on the   situation , I realized that they had a very similar way of seeing the process but each one of them   expressed the responsibility of each action in a very different way and it was probably the reason why   the tension was growing .   Given the situation , I chose to use the Visualization tool , which I believed would help clear out the   situation and draw a process where every manager would agree on , with clear objectives for each   department in terms of performance .     Application     I asked each one of the managers , as pre - workshop assignment to take pictures or prepare diagrams   of each step of his / her team ’s actions as he / she was seeing it integrated in the whole business   workflow and assigned to each department a color frame to put around the pictures .   The day of the workshop I drew on a big whiteboard the whole process of the company ( beginning   from production , to quality controls and through all the process to packaging & shipping ) without   assigning a responsible department to each step of the process . Throughout the day we positioned   the pictures each one of the managers had brought on the process line . It was clear to see the area of   action of each department thanks to the color frame . There were n’t any conflicts on the actions part   of the process but the fact that we had it drawn up , it was easier to identify where each team ’s   responsibility was over . With the help of the top management , we marked a performance objective   for each one of the critical steps in the process where non - quality could appear and agreed on a   measurement procedure . At the end of the day we had a clear process with clear performance   objectives for each one of the departments .      Insight      This workshop and the application of the Visualization tool showed me that often people express   themselves differently and this can cause lack of comprehension and tensions . It also showed to the   managers of the company how important communication is , especially in times of crisis . The   feedbacks I got were also very encouraging as they said they would definitely use the Visualization   tool when facing a challenge in their respective teams . 

 Approach     In a similar situation where I need to bring people under a consensus , I will definitely use again the   Visualization tool , which is in my opinion , the best way to share with a large group of people who have   different ways of seeing things by using more than just words . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Ioanna Singh
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Assignment Ioanna Singh 

 Visualization Tool 

 Challenge    In the large organization I currently work , my role is to act as a facilitator between the different   departments , with the main ones being Sales , Quality and Production but also Accounting , Shipping   etc . Since I arrived in this organization , we have had several issues of non - quality reported by our   clients but each one of the teams was blaming another department and as a result a tension has been   growing between the teams .   As I was trying to map the AS - IS ( existing ) situation of the current process , I noticed that there was n’t   a clear process with each team ’s actions and responsibilities , in order to be able to identify quickly   and clearly which step of the process was responsible for the non - quality .   After a discussion with the top management , we decided to have a workshop with the managers of   each department in order to address the problem .     Selection     I knew that the workshop would be a challenge as the situation was unclear for quite a long time and   after having discussed with all the Managers in advance in order to have their feedback on the   situation , I realized that they had a very similar way of seeing the process but each one of them   expressed the responsibility of each action in a very different way and it was probably the reason why   the tension was growing .   Given the situation , I chose to use the Visualization tool , which I believed would help clear out the   situation and draw a process where every manager would agree on , with clear objectives for each   department in terms of performance .     Application     I asked each one of the managers , as pre - workshop assignment to take pictures or prepare diagrams   of each step of his / her team ’s actions as he / she was seeing it integrated in the whole business   workflow and assigned to each department a color frame to put around the pictures .   The day of the workshop I drew on a big whiteboard the whole process of the company ( beginning   from production , to quality controls and through all the process to packaging & shipping ) without   assigning a responsible department to each step of the process . Throughout the day we positioned   the pictures each one of the managers had brought on the process line . It was clear to see the area of   action of each department thanks to the color frame . There were n’t any conflicts on the actions part   of the process but the fact that we had it drawn up , it was easier to identify where each team ’s   responsibility was over . With the help of the top management , we marked a performance objective   for each one of the critical steps in the process where non - quality could appear and agreed on a   measurement procedure . At the end of the day we had a clear process with clear performance   objectives for each one of the departments .      Insight      This workshop and the application of the Visualization tool showed me that often people express   themselves differently and this can cause lack of comprehension and tensions . It also showed to the   managers of the company how important communication is , especially in times of crisis . The   feedbacks I got were also very encouraging as they said they would definitely use the Visualization   tool when facing a challenge in their respective teams . 

 Approach     In a similar situation where I need to bring people under a consensus , I will definitely use again the   Visualization tool , which is in my opinion , the best way to share with a large group of people who have   different ways of seeing things by using more than just words .
### Output: 