Example Reflection – Visualization 

 Challenge & Selection 

 Formulating and Implementing a project in the financial services sector requires concurrence and buy- in from a large set of stakeholders . Visualization as a design tool helped to achieve a shared   understanding of the problem and interpret on the possible solutions to overcome them . I have used   the approach of chalking out the current customer journey in a flow chart and highlight various road   blocks / possible ways in which it can be elevated to effectively achieve customer satisfaction and   improve company economics . 

 Application 

 I needed a more demonstrable way than written documents to showcase an existing problem and   provide solutions to eliminate the same to a large group of stakeholders within the institution . I   started off by demonstrating the entire customer journey lifecycle in a pictorial flow chart , highlighting   the areas or touchpoints which can be looked at to improve the overall customer experience . The   existing journey was very important to be showcased among the group in a visually appealing manner   to have the group relate to the problem statement . 

 Now that the group has identified the existing problem , the solution proposed need to be spelled out   in a manner that was interpreted quickly . This was done initially by developing a rough prototype of   the revised customer journey using office tools . The group could instantly visualize the proposed   solution , being on the seat of the customer and co - relate the difference to the existing journey . This   instantly resulted in a positive response and the proposed solution was given an in – principle go   ahead . Without the visualization tool , group would have resorted to reading documents with   increased time gap of understanding the change proposed and accepting the same . 

 Once the group in - principally agreed on the solution , the next step was to create wireframe   representing customer journey from start point till the end . Wireframe were developed enhancing   customer UX , taking feedback along the way from various set of customers . 

 The enhanced wireframe depicted how customer journey can be simplified and can be a more   engaging experience . This set of wireframe developed were then presented to the entire group of   stakeholders , the visualization helped the group to gage on the change quickly with implementation   go ahead received swiftly in AGILE form . 

 Insight 

 What I have learned is , visualization as a tool is key in trying to communicate to a group effectively .   This helps a group to relate to the speaker instantly and speeds up the entire process towards   implementation . Traditional methods of large documents were eliminated in idea generation stage   going forward with a more notable approach , visually . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example Reflection – Visualization 

 Challenge & Selection 

 Formulating and Implementing a project in the financial services sector requires concurrence and buy- in from a large set of stakeholders . Visualization as a design tool helped to achieve a shared   understanding of the problem and interpret on the possible solutions to overcome them . I have used   the approach of chalking out the current customer journey in a flow chart and highlight various road   blocks / possible ways in which it can be elevated to effectively achieve customer satisfaction and   improve company economics . 

 Application 

 I needed a more demonstrable way than written documents to showcase an existing problem and   provide solutions to eliminate the same to a large group of stakeholders within the institution . I   started off by demonstrating the entire customer journey lifecycle in a pictorial flow chart , highlighting   the areas or touchpoints which can be looked at to improve the overall customer experience . The   existing journey was very important to be showcased among the group in a visually appealing manner   to have the group relate to the problem statement . 

 Now that the group has identified the existing problem , the solution proposed need to be spelled out   in a manner that was interpreted quickly . This was done initially by developing a rough prototype of   the revised customer journey using office tools . The group could instantly visualize the proposed   solution , being on the seat of the customer and co - relate the difference to the existing journey . This   instantly resulted in a positive response and the proposed solution was given an in – principle go   ahead . Without the visualization tool , group would have resorted to reading documents with   increased time gap of understanding the change proposed and accepting the same . 

 Once the group in - principally agreed on the solution , the next step was to create wireframe   representing customer journey from start point till the end . Wireframe were developed enhancing   customer UX , taking feedback along the way from various set of customers . 

 The enhanced wireframe depicted how customer journey can be simplified and can be a more   engaging experience . This set of wireframe developed were then presented to the entire group of   stakeholders , the visualization helped the group to gage on the change quickly with implementation   go ahead received swiftly in AGILE form . 

 Insight 

 What I have learned is , visualization as a tool is key in trying to communicate to a group effectively .   This helps a group to relate to the speaker instantly and speeds up the entire process towards   implementation . Traditional methods of large documents were eliminated in idea generation stage   going forward with a more notable approach , visually .
### Output: 