Reflection - Mind Mapping 

 Challenge   As a member of the leadership team within my organization , I am responsible for not only for the daily   operations that keep business running , but finding new ways for us to be effective , efficient , and more   productive . This involves constantly asking “ what else ? ” when it comes to how we do business and serve   our members . Recently , I found that a large portion of our member base seemed to be coming to us   with similar issues around changes to our credit card product . This put me right into solve mode initially ,   but I realized that this was an opportunity for me to dip a toe into my new knowledge of Design Thinking   and find a more innovative solution to a problem that was not yet fully explored or articulated . 

 Selection and Application    I chose the Mind Mapping tool as it is a concept that I can easily employ myself and share with my   fellow leaders without them having full knowledge of Design Thinking . The concept of creating an art   gallery or yard sale to present many pieces of data to a group of stakeholders is such a simple but   effective process . 

 To begin , I set the stage with proper expectations with my team and explain what is hoped to be gained .   I printed member surveys along with the demographics associated with each . I included branch   locations that these came from for reference as well . The gallery process was laid out very clearly in the   last video if Module 3 , so much so that I was able to put together a “ gallery ” for my team to tour in a   very short period . Based on the feedback received on this alone , I found that most of my peers found   this to be a much more engaging way of reviewing large amounts of data . 

 Insight   By applying the Mind Mapping tool , I found that clustering common insights and connections in large   groups of data is intuitive behavior for most . Having several stakeholders involved allows for lots of good   dialogue that often led to more insights . By setting the expectations up front , we were able to have   many dynamic discussions in the small break out groups that discussed common findings .   I am currently   working with the team to translate these insights into design criteria in order to move forward . 

 Approach   I was once a firm believer in collecting historical data , huge reports full of graphs and statistics and more   to create a business plan for anything that needed “ solving . ”   That ’s now a thing of the past . As a first- time user of this Design Thinking concept , I can now shift my mindset so that I do n’t rush to solve and   instead take the time to learn . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection - Mind Mapping 

 Challenge   As a member of the leadership team within my organization , I am responsible for not only for the daily   operations that keep business running , but finding new ways for us to be effective , efficient , and more   productive . This involves constantly asking “ what else ? ” when it comes to how we do business and serve   our members . Recently , I found that a large portion of our member base seemed to be coming to us   with similar issues around changes to our credit card product . This put me right into solve mode initially ,   but I realized that this was an opportunity for me to dip a toe into my new knowledge of Design Thinking   and find a more innovative solution to a problem that was not yet fully explored or articulated . 

 Selection and Application    I chose the Mind Mapping tool as it is a concept that I can easily employ myself and share with my   fellow leaders without them having full knowledge of Design Thinking . The concept of creating an art   gallery or yard sale to present many pieces of data to a group of stakeholders is such a simple but   effective process . 

 To begin , I set the stage with proper expectations with my team and explain what is hoped to be gained .   I printed member surveys along with the demographics associated with each . I included branch   locations that these came from for reference as well . The gallery process was laid out very clearly in the   last video if Module 3 , so much so that I was able to put together a “ gallery ” for my team to tour in a   very short period . Based on the feedback received on this alone , I found that most of my peers found   this to be a much more engaging way of reviewing large amounts of data . 

 Insight   By applying the Mind Mapping tool , I found that clustering common insights and connections in large   groups of data is intuitive behavior for most . Having several stakeholders involved allows for lots of good   dialogue that often led to more insights . By setting the expectations up front , we were able to have   many dynamic discussions in the small break out groups that discussed common findings .   I am currently   working with the team to translate these insights into design criteria in order to move forward . 

 Approach   I was once a firm believer in collecting historical data , huge reports full of graphs and statistics and more   to create a business plan for anything that needed “ solving . ”   That ’s now a thing of the past . As a first- time user of this Design Thinking concept , I can now shift my mindset so that I do n’t rush to solve and   instead take the time to learn .
### Output: 