Mind Mapping Tool 

 Challenge 

 I ’m a Team Leader with 15 team members in Banking Sector .   My main responsibility is to service and   sell Banking products to customers .   Also , listen to their problems , needs , complains and try my best to   solve their problems   without breaching any bank ’s compliance .   My   team has to deal with lots of   customers with different type / character and also many department within company . Our challenge is   to find the new process to servicing   external and internal customers .   But we may start with real   /external customers first . 

 Selection 

 After I watched video lecture about Design Thinking , I found one tool that may help my team find the   new process to solve and provide better service that suit my customers .     Mind mapping tool is the tool   that help user to find pattern and insight .   I has 500 + customers in my portfolio which are in different    industries , knowledge about financing , size of business   and also different size of capital .   I hope that   this may will help my team find some new ideals . 

 Application 

 We set up one meeting with all of our team members to discuss all information about our bank and our   customers in depth .   Team was separate into 2 group thinking about customer issues / needs with the   point of view of customer itself and also view of us as a service provider .   By using sticky notes , we can   gather all information and details . 

 Insight & Approach 

 After discussed and using Mind Mapping Tool , We found that the new process or products should have   the same basic fundamental issuses   which are : 

 1 . Speed--   Customers need in time services   2 . Condition -    Condition of service and product will have our service better than other bank and   make customers more satisfy .   3 . Relationship -   this is one of the key issue of good service .   4 . Value creation -   our service and product must provide value to their life and company . 

 With the limit of time , we found   4 basic customers needs which will be develop to be the better service . 

 This course and tools help us find the alternative way of thinking and we will apply tool and process   from this course   in all of our thinking process . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Mind Mapping Tool 

 Challenge 

 I ’m a Team Leader with 15 team members in Banking Sector .   My main responsibility is to service and   sell Banking products to customers .   Also , listen to their problems , needs , complains and try my best to   solve their problems   without breaching any bank ’s compliance .   My   team has to deal with lots of   customers with different type / character and also many department within company . Our challenge is   to find the new process to servicing   external and internal customers .   But we may start with real   /external customers first . 

 Selection 

 After I watched video lecture about Design Thinking , I found one tool that may help my team find the   new process to solve and provide better service that suit my customers .     Mind mapping tool is the tool   that help user to find pattern and insight .   I has 500 + customers in my portfolio which are in different    industries , knowledge about financing , size of business   and also different size of capital .   I hope that   this may will help my team find some new ideals . 

 Application 

 We set up one meeting with all of our team members to discuss all information about our bank and our   customers in depth .   Team was separate into 2 group thinking about customer issues / needs with the   point of view of customer itself and also view of us as a service provider .   By using sticky notes , we can   gather all information and details . 

 Insight & Approach 

 After discussed and using Mind Mapping Tool , We found that the new process or products should have   the same basic fundamental issuses   which are : 

 1 . Speed--   Customers need in time services   2 . Condition -    Condition of service and product will have our service better than other bank and   make customers more satisfy .   3 . Relationship -   this is one of the key issue of good service .   4 . Value creation -   our service and product must provide value to their life and company . 

 With the limit of time , we found   4 basic customers needs which will be develop to be the better service . 

 This course and tools help us find the alternative way of thinking and we will apply tool and process   from this course   in all of our thinking process .
### Output: 