Challenge & Selection 

 I work in an Insurance company as a business analyst and I am currently involved in a   core system replacement project . More than ever , it ’s crucial to capture all the needs   the different users have and translate them into functional requirements of the TO BE   MODEL . 

 Most of these people have been working with the same system for several years . Due   to this fact they are so much used to it that they tend to ask just for the same   functionalities that they have right now , and at most they may add some   improvements on the way . So , in this situation , I thought that the visualization tool   could provide some help in order to broaden their mind . 

 To tell a story is a good way to try to focus people ’s mind to the subject you what to   discuss with them . And if we add questions and restate the answers we may more   easily get into the core of the subject , while keeping the audience attention . 

 Application 

 I have been conducting several interviews with the system main users , based on the   following process : 

 •     First , through my words , I tried to bring them to a new and an Ideal Company , with   an unlimited budget and no technical constraints . In this situation , I asked to describe   the way they would work . Along the conversation , I asked them some questions that   help them get into details and in parallel help me to capture their hidden needs . 

 •     Then I asked them to join me in a Travel to the Future . I described them how some   of the technologies we know right now could be used in our daily life . Based on this , I   asked them to think about how they would like to work in the future : the challenges   we would face , the solutions they could think about … 

 On the other hand , the company had just hired new and young employees to work on   the project . I thought that I could take profit of their fresh minds and find out what   they demand as clients , and what their experience of the insurance business is for   them . 

 Once again , in my interviews I asked to imagine the ideal subscription process that   they wished to have : the type of products to purchase , how to contact them , the   information they would like to have , and the services they would like to get … . 

 Insight & Approach 

 This tool helped to free people ’s mind and let them talk more spontaneously .   It helped me to reach them and to establish a good communication process with them . 

 For me , Design Thinking is a way to get the gist of problem or subject I am studying , in   a fairly natural and at the same time structured way . It has been a very enriching   experience and I would like to apply it again .   I am also very much interested in combing it with the Visualization tool . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge & Selection 

 I work in an Insurance company as a business analyst and I am currently involved in a   core system replacement project . More than ever , it ’s crucial to capture all the needs   the different users have and translate them into functional requirements of the TO BE   MODEL . 

 Most of these people have been working with the same system for several years . Due   to this fact they are so much used to it that they tend to ask just for the same   functionalities that they have right now , and at most they may add some   improvements on the way . So , in this situation , I thought that the visualization tool   could provide some help in order to broaden their mind . 

 To tell a story is a good way to try to focus people ’s mind to the subject you what to   discuss with them . And if we add questions and restate the answers we may more   easily get into the core of the subject , while keeping the audience attention . 

 Application 

 I have been conducting several interviews with the system main users , based on the   following process : 

 •     First , through my words , I tried to bring them to a new and an Ideal Company , with   an unlimited budget and no technical constraints . In this situation , I asked to describe   the way they would work . Along the conversation , I asked them some questions that   help them get into details and in parallel help me to capture their hidden needs . 

 •     Then I asked them to join me in a Travel to the Future . I described them how some   of the technologies we know right now could be used in our daily life . Based on this , I   asked them to think about how they would like to work in the future : the challenges   we would face , the solutions they could think about … 

 On the other hand , the company had just hired new and young employees to work on   the project . I thought that I could take profit of their fresh minds and find out what   they demand as clients , and what their experience of the insurance business is for   them . 

 Once again , in my interviews I asked to imagine the ideal subscription process that   they wished to have : the type of products to purchase , how to contact them , the   information they would like to have , and the services they would like to get … . 

 Insight & Approach 

 This tool helped to free people ’s mind and let them talk more spontaneously .   It helped me to reach them and to establish a good communication process with them . 

 For me , Design Thinking is a way to get the gist of problem or subject I am studying , in   a fairly natural and at the same time structured way . It has been a very enriching   experience and I would like to apply it again .   I am also very much interested in combing it with the Visualization tool .
### Output: 