Storytelling Tool 

 Challenge 

 For three years now I have been part of the customer service sector of a company that   provides cable and internet service , in which I have slowly been acquiring more   supervisory responsibilities . Due to the pandemic , we have seen the need to have more   employees . However , due to the large numbers of attention and the dislike of customers   for the current circumstances , these new employees have been demotivated with their   performance . They do not believe we are meeting the expectations that our bosses   believe we should meet . That is why we , as supervisors , have made the decision to try to   improve the motivation of these new colleagues , which we hope will later impact their   work behavior . 

 Selection 

 As a team , it is the ﬁrst time that we apply Design Thinking in problem solving , we have   decided to use Storytelling as a tool in this oportunity and the selection is not arbitrary .   This type of approach is the most important to focus on the human factor of our new   employees . 

 Application 

 The idea is to ﬁnd the common ground between their current concerns and those that we   had at the beginning of our work journey . We realized that our bosses were losing sight of   the need to think of our colleagues not only as factors within a production chain , but also   that it was essential to foster a two - way relationship where something could be learned   from both sides . 

 These new employees need to know that there is someone who cares not only about the   performance of their work , but that there is someone who cares about how they feel   about the Way they are performing this task . In discussing the conditions in which this   tool was to be carried out , we decided to focus on putting those we were going to talk to   comfortable , creating a friendly and calm environment . They ended up setting up small   breakfast meetings , in which I and one of my colleagues who shared almost the same   trajectory would sit down with one or two of these new colleagues . 

 Once this space was set up , we called in groups of two colleagues to come and sit with   us and tell us their concerns , while we shared a coﬀee and a small sandwich . We let them   talk without interrumpting them at any moment . 

 Insight & Approach 

 It was a revelation to ﬁnd that these new employees were not dissatisﬁed with their performance   but fearful of the mistakes they might make . They did not want to go through the situation of   being called for attention . It was clear that the way we and our bosses were training or explaining   our way of working was not beneﬁting them . 

 Once they ﬁnished talking , we shared our own experiences starting with what were once new   activities and in an unfamiliar environment . This seemed to calm us remarkably , the storytelling   served to ﬁnd this common territory and expose that where they are today we were before . 

 It was obvious by the end of these meetings that we had to reread the way we were approaching   these new employees . There had to be a change in the relationship and arrive in a more humane   way to be able to change and improve our work and theirs . 

 Our team saw the beneﬁt of these more casual encounters with our employees and the beneﬁts   that were provided when improving our workﬂow to be able to ﬁnd stories that would allow us to   ﬁnd a common space among all . At the same time , we think that perhaps a little more   understanding is lacking in seeing how to help our employees themselves ﬁnd a way to improve in   their task . So now we are planning how to implement the Visualization Tool to see how they see   themselves now and in the future in this job . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Storytelling Tool 

 Challenge 

 For three years now I have been part of the customer service sector of a company that   provides cable and internet service , in which I have slowly been acquiring more   supervisory responsibilities . Due to the pandemic , we have seen the need to have more   employees . However , due to the large numbers of attention and the dislike of customers   for the current circumstances , these new employees have been demotivated with their   performance . They do not believe we are meeting the expectations that our bosses   believe we should meet . That is why we , as supervisors , have made the decision to try to   improve the motivation of these new colleagues , which we hope will later impact their   work behavior . 

 Selection 

 As a team , it is the ﬁrst time that we apply Design Thinking in problem solving , we have   decided to use Storytelling as a tool in this oportunity and the selection is not arbitrary .   This type of approach is the most important to focus on the human factor of our new   employees . 

 Application 

 The idea is to ﬁnd the common ground between their current concerns and those that we   had at the beginning of our work journey . We realized that our bosses were losing sight of   the need to think of our colleagues not only as factors within a production chain , but also   that it was essential to foster a two - way relationship where something could be learned   from both sides . 

 These new employees need to know that there is someone who cares not only about the   performance of their work , but that there is someone who cares about how they feel   about the Way they are performing this task . In discussing the conditions in which this   tool was to be carried out , we decided to focus on putting those we were going to talk to   comfortable , creating a friendly and calm environment . They ended up setting up small   breakfast meetings , in which I and one of my colleagues who shared almost the same   trajectory would sit down with one or two of these new colleagues . 

 Once this space was set up , we called in groups of two colleagues to come and sit with   us and tell us their concerns , while we shared a coﬀee and a small sandwich . We let them   talk without interrumpting them at any moment . 

 Insight & Approach 

 It was a revelation to ﬁnd that these new employees were not dissatisﬁed with their performance   but fearful of the mistakes they might make . They did not want to go through the situation of   being called for attention . It was clear that the way we and our bosses were training or explaining   our way of working was not beneﬁting them . 

 Once they ﬁnished talking , we shared our own experiences starting with what were once new   activities and in an unfamiliar environment . This seemed to calm us remarkably , the storytelling   served to ﬁnd this common territory and expose that where they are today we were before . 

 It was obvious by the end of these meetings that we had to reread the way we were approaching   these new employees . There had to be a change in the relationship and arrive in a more humane   way to be able to change and improve our work and theirs . 

 Our team saw the beneﬁt of these more casual encounters with our employees and the beneﬁts   that were provided when improving our workﬂow to be able to ﬁnd stories that would allow us to   ﬁnd a common space among all . At the same time , we think that perhaps a little more   understanding is lacking in seeing how to help our employees themselves ﬁnd a way to improve in   their task . So now we are planning how to implement the Visualization Tool to see how they see   themselves now and in the future in this job .
### Output: 