Reflection – Visualization for Banking Business 

 Challenge & Selection 

 At the beginning , I started I demonstrated the big picture of our performance results by using tool of   Visualization to explain in which activities were reflected to satisfaction Level Agreement   ( SLA ) and   what were definition of calculation ( Release Submitted Application / No . of Submitted App - In ) . On the   other hands , we had the sharing session to ensure that we had the understanding of a problem gap   ( Internal jobs & External jobs).Although during session running , there were many questions but , our   doubts were revealed and brought to possible solution , finally a diverse group of stakeholders ( Data   Maintenance Team / Request Team / Vender Team ) had agreed in the same definition and direction for   this approach . We could learn the linkage between our possible actions and what the results should be ,   including all stakeholders clearly understood their roles and they could imagine each approach reflected   from their actions , we should input less effort and get more efficiency . 

 Application 

 I have applied the technique of using Mind Map graphic to imagine for visualization of a problems with a   set of questions , I told “ Little Red Riding Hood Tale ” to them and assumed that we had many Little Girls   that we had to response / support their needs / desire and protect them from the wolf , we helped /we   prevented their like the woodsman and wolf played as the fraud / problems , it tried to counterfeit every   ways to eat the Little Girls , I told to them for some conversations between Little Girl and Wolf in the   tale … 

 " Grandmother !   What big eyes you have , " said Little Red Riding Hood . 

 " The better to see you with , my dear , " replied the wolf . 

 " But Grandmother !   What big teeth you have , " said Little Red Riding Hood her voice quivering   slightly . 

 " The better to eat you with , my dear , " roared the wolf and he leapt out of the bed and began to   chase the little girl . 

 Then , we discussed to allow a diverse group of stakeholders to learn from each other in the process of   defining the scope , boundaries , key elements , and relationships between elements to consider when   identifying pain points and opportunities for improvements or solutions from the Little Red Riding Hood   Tale with current our work flow . 

 For the activity , I divided them into 3 groups of players 

 Group 1 : You are “ Little Red Riding Hood ” and give them the question 

 “ What are Clients need / desire from our services ? ”      And         “ Why do you choose us ? ” 

 Group 2 : You are “ Wolf ”   “ What the weakness you can see in our business ? “           And          “ How do you escape when they know ? ” 

 Group 3 : You are “ Woodsman ” 

 “ What you should do and put the actions to protect ? “ 

 And          “ Why we are chosen ? ” 

 They shared their possible ideas in post - it and posted them in their brown paper in their side that I   encouraged them to input their thinking / found in the part and possible incidents that they might occur   in the future , there were approximately 10 minutes to discuss the questions and mark up their post - it   internal group , then switching them form Group 1 to Group 2 / Group 2 to Group 3 and Group 3 to Group   1 until completely rotating among 3 characters of stakeholder . Besides , there answers in each group was   hidden , they could not see the answers from previous groups , there were a lot post - it posted on the   brown papers in each side . 

 Then , next session , all ideas / problems in same character were combined , sorted & combined , let   them   shared their potential ideas from those two questions to other groups in order to ensure they   understood well , I clarified commonalities in the insights of each group , and then additional insights   that come from the group discussion on an additional copy of their post - it . After the session , I concluded   each group ’s brown papers as an artifact , create a view that combines the shared and new insights from   the group discussion , and then create a Mind Map graphic that 2 - 3 of high potential and possible ideas   were chosen from all post - it to start brainstorming agreed to as a group . Until complete , Mind Map was   input the additional points that they were the part of concerned factors in our work to identify   Oversight Organizations , such as Competitors , Media Technology , Government Policy , Social Society and   other entities that may add constraints to how the organization operates . Mind Map graphic was a good   tool that everyone could imagine from front - stage to back - stage view and easy to explain linkage in the   workflow . 

 Insight & Approach 

 Not only Little Red Riding Hood survived from Wolf , but also we have received the good exercise from   this session to learn and understand our current workflow . It was demonstrated for the point of   potential gaps including getting the potential actions to be proactive , to be better than we worked as   defensive , we had agreed to review the submitted daily rollout every 2 hours before over due date , in   the other hands , we received the understanding of the problem from different views from bottom - up   ( Operational Staff ) not only from middle - level and Top - down approach , we worked to find out the   possible solution , we were more clear for definition from our problems / cases . The Mind Map graphic   was demonstrated the diverse group of stakeholders a focal point for discussion shared our perspectives   and develop insights into potential root causes of their problems . 

 Last but not least , the more thinking together , the more solutions we get . The lists of feedback have   input in the rollout project that we have believed that our result should be reflected for the good   outcome . We think it is the powerful visualization activity brought to develop and extend scope to   handle another one . We strongly believe if we follow a series of design thinking activities , we will achieve   our goal and I recognize that “ We will never walk alone ” . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Visualization for Banking Business 

 Challenge & Selection 

 At the beginning , I started I demonstrated the big picture of our performance results by using tool of   Visualization to explain in which activities were reflected to satisfaction Level Agreement   ( SLA ) and   what were definition of calculation ( Release Submitted Application / No . of Submitted App - In ) . On the   other hands , we had the sharing session to ensure that we had the understanding of a problem gap   ( Internal jobs & External jobs).Although during session running , there were many questions but , our   doubts were revealed and brought to possible solution , finally a diverse group of stakeholders ( Data   Maintenance Team / Request Team / Vender Team ) had agreed in the same definition and direction for   this approach . We could learn the linkage between our possible actions and what the results should be ,   including all stakeholders clearly understood their roles and they could imagine each approach reflected   from their actions , we should input less effort and get more efficiency . 

 Application 

 I have applied the technique of using Mind Map graphic to imagine for visualization of a problems with a   set of questions , I told “ Little Red Riding Hood Tale ” to them and assumed that we had many Little Girls   that we had to response / support their needs / desire and protect them from the wolf , we helped /we   prevented their like the woodsman and wolf played as the fraud / problems , it tried to counterfeit every   ways to eat the Little Girls , I told to them for some conversations between Little Girl and Wolf in the   tale … 

 " Grandmother !   What big eyes you have , " said Little Red Riding Hood . 

 " The better to see you with , my dear , " replied the wolf . 

 " But Grandmother !   What big teeth you have , " said Little Red Riding Hood her voice quivering   slightly . 

 " The better to eat you with , my dear , " roared the wolf and he leapt out of the bed and began to   chase the little girl . 

 Then , we discussed to allow a diverse group of stakeholders to learn from each other in the process of   defining the scope , boundaries , key elements , and relationships between elements to consider when   identifying pain points and opportunities for improvements or solutions from the Little Red Riding Hood   Tale with current our work flow . 

 For the activity , I divided them into 3 groups of players 

 Group 1 : You are “ Little Red Riding Hood ” and give them the question 

 “ What are Clients need / desire from our services ? ”      And         “ Why do you choose us ? ” 

 Group 2 : You are “ Wolf ”   “ What the weakness you can see in our business ? “           And          “ How do you escape when they know ? ” 

 Group 3 : You are “ Woodsman ” 

 “ What you should do and put the actions to protect ? “ 

 And          “ Why we are chosen ? ” 

 They shared their possible ideas in post - it and posted them in their brown paper in their side that I   encouraged them to input their thinking / found in the part and possible incidents that they might occur   in the future , there were approximately 10 minutes to discuss the questions and mark up their post - it   internal group , then switching them form Group 1 to Group 2 / Group 2 to Group 3 and Group 3 to Group   1 until completely rotating among 3 characters of stakeholder . Besides , there answers in each group was   hidden , they could not see the answers from previous groups , there were a lot post - it posted on the   brown papers in each side . 

 Then , next session , all ideas / problems in same character were combined , sorted & combined , let   them   shared their potential ideas from those two questions to other groups in order to ensure they   understood well , I clarified commonalities in the insights of each group , and then additional insights   that come from the group discussion on an additional copy of their post - it . After the session , I concluded   each group ’s brown papers as an artifact , create a view that combines the shared and new insights from   the group discussion , and then create a Mind Map graphic that 2 - 3 of high potential and possible ideas   were chosen from all post - it to start brainstorming agreed to as a group . Until complete , Mind Map was   input the additional points that they were the part of concerned factors in our work to identify   Oversight Organizations , such as Competitors , Media Technology , Government Policy , Social Society and   other entities that may add constraints to how the organization operates . Mind Map graphic was a good   tool that everyone could imagine from front - stage to back - stage view and easy to explain linkage in the   workflow . 

 Insight & Approach 

 Not only Little Red Riding Hood survived from Wolf , but also we have received the good exercise from   this session to learn and understand our current workflow . It was demonstrated for the point of   potential gaps including getting the potential actions to be proactive , to be better than we worked as   defensive , we had agreed to review the submitted daily rollout every 2 hours before over due date , in   the other hands , we received the understanding of the problem from different views from bottom - up   ( Operational Staff ) not only from middle - level and Top - down approach , we worked to find out the   possible solution , we were more clear for definition from our problems / cases . The Mind Map graphic   was demonstrated the diverse group of stakeholders a focal point for discussion shared our perspectives   and develop insights into potential root causes of their problems . 

 Last but not least , the more thinking together , the more solutions we get . The lists of feedback have   input in the rollout project that we have believed that our result should be reflected for the good   outcome . We think it is the powerful visualization activity brought to develop and extend scope to   handle another one . We strongly believe if we follow a series of design thinking activities , we will achieve   our goal and I recognize that “ We will never walk alone ” .
### Output: 