STORYTELLING REFLECTION 

 Challenge & Selection 

 Storytelling is the tool that I use in most situations . It is a design tool that puts human beings and their   experience front and center . It ’s like a catalyst or chemical reaction that masters at leveraging existing   resources to spark growth . I work in a bank and face different types of people belonging to different   societal levels at all times . Many of these people deal with oppression and dysfunction in every aspect of   their lives , hence , they need to be empowered and inspiration is a path to empowerment . The challenge   is how I will cope up with their experiences and put one ’s shoe towards the other – hence , impose   empathy . Through storytelling , I get to know my clients and even my colleagues more . It ’s like digging in   to further understand the business model . It should be noted though that it has to be a two - way approach   – sharing of information from the client , and giving in pieces of financial advise to them in return . 

 As a bank employee , it is very important to get to know your clients as part of Due Diligence – not just in   documents but to personally dig into the story of their lives if they will be open to do so . Storytelling is a   very ideal tool to do this . I use the information provided to develop different strategies to try and find a   way that works for them to gain more independence in the areas they find lacking in their lives . Through   this also , we ’d be able to know their wants and needs , and further develop products with innovation and   competitive advantage to address those . I use their feedback against the context of my story to ascertain   their goals , and sometimes we use stories to better understand their interests and thought processes or   the business model in a macro level . 

 Application 

 I would like to share a story of personal encounter that I had with my client . I was once assigned to a   certain shop and had an encounter with retail clients . In discussing different product offerings with a retail   client , I was trying to explain to them the benefits of taking a more client focused approach , among other   things , and in particular , the value proposition of a product , its competitive edge among others , the cost   and financial benefits of it , etc . I was trying to explain to them the benefits of taking this product in a very   concise yet enticing manner . I was also very open in addressing the client ’s query and answers them   directly . 

 To note , client was a regular one in our shop and took this opportunity to discuss the benefits of our   product , say loans , insurance , i.e. I even asked her if she want to have a cup of coffee before proceeding   with the discussion . Client felt so much at ease with me , and raised several questions and showed interest   in our discussion . Product offered entails a mutual benefit between us and client . After hours of casual   talk and engagement , client was enticed and decided to avail the product that we ’re offering . Client has   actually decided of availing insurance product , as she realized that it is very much needed in this time of   pandemic . Many has lost their loved ones due to financial crisis and can not afford to send them to   hospitals . 

 It is also important to note that in applying storytelling as a tool , customer segmentation , knowing your   audience to address their needs are very important factors to be considered . The front - stage / back - stage 

 approach helps to reinforce the notion that every service – even an internal service – has customers with   whom the service provider interacts and internal processes that enable the organization to provide the   service . In this case , the branch personnel are the client facing , and our product partners for the back   stage implementation . 

 Insight & Approach 

 What I have learned in this activity is that storytelling is a very practical approach in Design Thinking ,   hence , can very much applied in workplace . It ’s a means of putting one ’s shoe with that of the client to   further understand their business model and/or current situation . 

 Storytelling is a realistic and upfront approach to see if an opportunity is big and obvious , that we can   discuss , further elaborate , and offer products that will address the client ’s needs . Through the above   scenario , I was able to learn new things from the client and at the same time I was able to help them in a   way or approach that ’s very empathic . It is important for reinforcing their understanding of the problem   they are working to solve , the more valuable aspect of the activity is the shared insights and shared   learning that occurs while they are working to define their problem space . 

 I have also realized that the approach is very important to reach out to the client and to further understand   their situation . It is a mutually beneficial approach to meet both end ’s goals . Will continuously use this   storytelling approach as I know for a fact that this can greatly help me in the industry where I am in .   Grateful for all the learnings in this online discussion ! 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: STORYTELLING REFLECTION 

 Challenge & Selection 

 Storytelling is the tool that I use in most situations . It is a design tool that puts human beings and their   experience front and center . It ’s like a catalyst or chemical reaction that masters at leveraging existing   resources to spark growth . I work in a bank and face different types of people belonging to different   societal levels at all times . Many of these people deal with oppression and dysfunction in every aspect of   their lives , hence , they need to be empowered and inspiration is a path to empowerment . The challenge   is how I will cope up with their experiences and put one ’s shoe towards the other – hence , impose   empathy . Through storytelling , I get to know my clients and even my colleagues more . It ’s like digging in   to further understand the business model . It should be noted though that it has to be a two - way approach   – sharing of information from the client , and giving in pieces of financial advise to them in return . 

 As a bank employee , it is very important to get to know your clients as part of Due Diligence – not just in   documents but to personally dig into the story of their lives if they will be open to do so . Storytelling is a   very ideal tool to do this . I use the information provided to develop different strategies to try and find a   way that works for them to gain more independence in the areas they find lacking in their lives . Through   this also , we ’d be able to know their wants and needs , and further develop products with innovation and   competitive advantage to address those . I use their feedback against the context of my story to ascertain   their goals , and sometimes we use stories to better understand their interests and thought processes or   the business model in a macro level . 

 Application 

 I would like to share a story of personal encounter that I had with my client . I was once assigned to a   certain shop and had an encounter with retail clients . In discussing different product offerings with a retail   client , I was trying to explain to them the benefits of taking a more client focused approach , among other   things , and in particular , the value proposition of a product , its competitive edge among others , the cost   and financial benefits of it , etc . I was trying to explain to them the benefits of taking this product in a very   concise yet enticing manner . I was also very open in addressing the client ’s query and answers them   directly . 

 To note , client was a regular one in our shop and took this opportunity to discuss the benefits of our   product , say loans , insurance , i.e. I even asked her if she want to have a cup of coffee before proceeding   with the discussion . Client felt so much at ease with me , and raised several questions and showed interest   in our discussion . Product offered entails a mutual benefit between us and client . After hours of casual   talk and engagement , client was enticed and decided to avail the product that we ’re offering . Client has   actually decided of availing insurance product , as she realized that it is very much needed in this time of   pandemic . Many has lost their loved ones due to financial crisis and can not afford to send them to   hospitals . 

 It is also important to note that in applying storytelling as a tool , customer segmentation , knowing your   audience to address their needs are very important factors to be considered . The front - stage / back - stage 

 approach helps to reinforce the notion that every service – even an internal service – has customers with   whom the service provider interacts and internal processes that enable the organization to provide the   service . In this case , the branch personnel are the client facing , and our product partners for the back   stage implementation . 

 Insight & Approach 

 What I have learned in this activity is that storytelling is a very practical approach in Design Thinking ,   hence , can very much applied in workplace . It ’s a means of putting one ’s shoe with that of the client to   further understand their business model and/or current situation . 

 Storytelling is a realistic and upfront approach to see if an opportunity is big and obvious , that we can   discuss , further elaborate , and offer products that will address the client ’s needs . Through the above   scenario , I was able to learn new things from the client and at the same time I was able to help them in a   way or approach that ’s very empathic . It is important for reinforcing their understanding of the problem   they are working to solve , the more valuable aspect of the activity is the shared insights and shared   learning that occurs while they are working to define their problem space . 

 I have also realized that the approach is very important to reach out to the client and to further understand   their situation . It is a mutually beneficial approach to meet both end ’s goals . Will continuously use this   storytelling approach as I know for a fact that this can greatly help me in the industry where I am in .   Grateful for all the learnings in this online discussion !
### Output: 