A Reflection on the Visualisation tool of Design Thinking 

 Challenge : 

 During the course of post graduation , last year , when myself and my fellow classmate were   interning in an esteemed hospital , our reporting manager or perhaps our internship guide   presented to us the challenge in bringing a behavioural change in nurses ’ way of   communication among themselves as well as with the patients and the caretakers from the   respective family to which the patients belonged . We were asked if we could bring about a   change in the nurses ’ understanding of the importance of their communication in terms of   many aspects say their appraisal , their satisfaction , customers ’ satisfaction ( patients and   caretakers ) , hospital ’s reputation , and above all leaving a touching and kind impact on the   mind & hearts of the people who visited the hospital . We were asked to conduct a training   programme . 

 Selection : 

 In my discussion with my fellow intern about the challenge presented in front of us , we first   asked each other “ If either of us were on the learning side , what mode would we have   preferred ? ” So , both of us wanted to get in touch with our audience before coming up with a   solution ( training ) . It was then we tried classifying our target audience and in an attempt to   understand their persona better , we decided to interview around 20 nurses individually . We   just had a normal conversation with them in which we found out that our target audience was   a local group and would learn better if training material had a local connect and that most of   their functional and behavioural trainings were just routine power point presentations with   limited visual contents . In an attempt to empathize with their personas , we understood that   use of “ visualisation tool ” could not only bring the required change but also be satisfying   enough . 

 Application : 

 Myself and my friend designed our training module with video clips and decided to conduct   games in the training hall for a participative approach . While the video clips on   communication skills were mostly in local language of the target audience , the games we   used conveyed the importance non - verbal communication and sign languages . We used   polite , decent and relevant comedy clips of famous local comedians from the local movies   with which nurses were able to connect pretty much on a greater scale . During games , when   nurses who took part were completely themselves , the other part of the trainees who were the   audience were able to visually see what skills they actually needed to work on and related it   to the learning from videos . So , this visualisation tool acted as a self - realization tool rather   than the hospital telling them what skills they lacked . 

 Insights & Approach : 

 Post session , besides the usual feedback forms myself and my friend decided to get back for a   small conversation with the 20 nurses for a more open feedback in their language . We got to 

 know that they found the session very engaging and infact wanted a whole day session in   future for other areas of their behavioural trainings as well . They said this mode of training   did not only deliver learning but also was a stress buster as it made them feel light hearted . So   they basically considered type of training as a fun - filled & productive break from work . They   expressed their need for recognition like a simple “ wall of fame ” and then we realised we   needed to include head nurses and doctors in the training programme along with nurses and   address the importance of recognition and its impact on nurses ’ performance and happiness at   work . So , this design tool helped us develop another module which in turn achieved all the   needs of the hospital staves and the customers . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: A Reflection on the Visualisation tool of Design Thinking 

 Challenge : 

 During the course of post graduation , last year , when myself and my fellow classmate were   interning in an esteemed hospital , our reporting manager or perhaps our internship guide   presented to us the challenge in bringing a behavioural change in nurses ’ way of   communication among themselves as well as with the patients and the caretakers from the   respective family to which the patients belonged . We were asked if we could bring about a   change in the nurses ’ understanding of the importance of their communication in terms of   many aspects say their appraisal , their satisfaction , customers ’ satisfaction ( patients and   caretakers ) , hospital ’s reputation , and above all leaving a touching and kind impact on the   mind & hearts of the people who visited the hospital . We were asked to conduct a training   programme . 

 Selection : 

 In my discussion with my fellow intern about the challenge presented in front of us , we first   asked each other “ If either of us were on the learning side , what mode would we have   preferred ? ” So , both of us wanted to get in touch with our audience before coming up with a   solution ( training ) . It was then we tried classifying our target audience and in an attempt to   understand their persona better , we decided to interview around 20 nurses individually . We   just had a normal conversation with them in which we found out that our target audience was   a local group and would learn better if training material had a local connect and that most of   their functional and behavioural trainings were just routine power point presentations with   limited visual contents . In an attempt to empathize with their personas , we understood that   use of “ visualisation tool ” could not only bring the required change but also be satisfying   enough . 

 Application : 

 Myself and my friend designed our training module with video clips and decided to conduct   games in the training hall for a participative approach . While the video clips on   communication skills were mostly in local language of the target audience , the games we   used conveyed the importance non - verbal communication and sign languages . We used   polite , decent and relevant comedy clips of famous local comedians from the local movies   with which nurses were able to connect pretty much on a greater scale . During games , when   nurses who took part were completely themselves , the other part of the trainees who were the   audience were able to visually see what skills they actually needed to work on and related it   to the learning from videos . So , this visualisation tool acted as a self - realization tool rather   than the hospital telling them what skills they lacked . 

 Insights & Approach : 

 Post session , besides the usual feedback forms myself and my friend decided to get back for a   small conversation with the 20 nurses for a more open feedback in their language . We got to 

 know that they found the session very engaging and infact wanted a whole day session in   future for other areas of their behavioural trainings as well . They said this mode of training   did not only deliver learning but also was a stress buster as it made them feel light hearted . So   they basically considered type of training as a fun - filled & productive break from work . They   expressed their need for recognition like a simple “ wall of fame ” and then we realised we   needed to include head nurses and doctors in the training programme along with nurses and   address the importance of recognition and its impact on nurses ’ performance and happiness at   work . So , this design tool helped us develop another module which in turn achieved all the   needs of the hospital staves and the customers .
### Output: 