Challenge 

 I am a senior level User Experience Designer in a software company committed to delivering bespoke software for clients 

 with complex and vast requirements . As my primary objective is to provide flawless and easy experience to innovative 

 products that have never been created in the market , every project is a challenge as there is only limited data available to 

 create the product . The majority of our projects centers on creating custom progressive web applications for government 

 and diplomatic clients where confidentiality is key . With limited resource on deck of around 15 - 20 technicians to be 

 delivered in tight time frames , resource for information gathering and user testing is scarce . Apart from the resource 

 limitations , executing a well - designed process for creating the product where the target users are varied based on roles 

 demands us to empathize with their emotions . From young technology friendly users to a aged demographic using our 

 product , our projects frequently depends on a variety of tools to provide a holistic idea of what the product should be . 

 Selection 

 Our company has always been on the forefront in accepting the best procedure in delivering the best results to clients 

 thanks to the leaders who have been patrons of innovation . Our philosophy centers on the clients ’ perspective - they are 

 the king we aim to serve . We begin with a story . While creating something grand , we start with the question of what , why 

 and who . Wearing the shoes of the user , attempting to address these answers gives us the broad picture . The tools of 

 Storytelling is effective when briefing the journey the user takes . As we are limited access to data as our projects are 

 mostly of a confidential nature , we also rely in employing the tool of visualization to gather insight . 

 Application 

 Taking the requirement and scope documents as our foundation , we planned to address the issue with utmost care . As a 

 team we had agreed upon delivering the best possible product within the project deadline - we follow an Agile method 

 with scrum meetings as a platform to share their updates and views . Even though I am responsible for providing a flawless 

 experience , I invited the team to share their insights and ideas about the project - how would they want this to work if 

 they were the client . We had intense brainstorming sessions as priority in the earlier stages of the projects which was 

 accommodated as part of the process . This opened a wider perspective . 

 Using storytelling as the primary tool , we were able to share a clear and common idea of the 

 project and it was a good start . To improve upon the existing understanding , graphical visualizations were a key part of our 

 process ; creating personas , sitemaps , wireframes and card sorting contributes better insights to the existing scope and 

 requirement documents and adds additional value to the project opening a whole area of opportunity . Our products are 

 designed around the concept of Object Oriented User Experience ( OOUX ) were each element is considered as its own 

 independent entity . While designing an application it is certain there would be a lot of common elements around , creating 

 a mind map helped us to unify and simplify the common elements and make our process easy . 

 Insight and Approach 

 Our learnings from the preliminary exercise where quite eye - opening . With limited access to client data or even a proper 

 opportunity for user testing with a sample target audience , our product resonated well with the client at our primary client 

 review . Designing a product from a client centric perspective and exploring the additional learnings from our internal 

 visualizations and mind mapping opened the client ’s eyes to unexplored add - on features they never explored . This opened 

 an opportunity between us and clients for an open dialog about the product and how it could be improved to suit their 

 requirements . As feedbacks are key indicator to denote room for evolution , this was a guide to move to the right direction . 

 I believe design thinking can be an awesome way to manage and execute challenging projects . The projects which 

 I work ( custom applications performing complex actions ) completely justifies using the design thinking method as it is 

 challenging and there is only limited access to data . Thinking creatively is the only way to overcome these scenarios as 

 regular cookie - cutter solutions and old formulas can not be used . Innovations may be unconventional , but modern 

 problems require creative solutions and I believe design thinking is an innovation here to stay 

 Example Reflection 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge 

 I am a senior level User Experience Designer in a software company committed to delivering bespoke software for clients 

 with complex and vast requirements . As my primary objective is to provide flawless and easy experience to innovative 

 products that have never been created in the market , every project is a challenge as there is only limited data available to 

 create the product . The majority of our projects centers on creating custom progressive web applications for government 

 and diplomatic clients where confidentiality is key . With limited resource on deck of around 15 - 20 technicians to be 

 delivered in tight time frames , resource for information gathering and user testing is scarce . Apart from the resource 

 limitations , executing a well - designed process for creating the product where the target users are varied based on roles 

 demands us to empathize with their emotions . From young technology friendly users to a aged demographic using our 

 product , our projects frequently depends on a variety of tools to provide a holistic idea of what the product should be . 

 Selection 

 Our company has always been on the forefront in accepting the best procedure in delivering the best results to clients 

 thanks to the leaders who have been patrons of innovation . Our philosophy centers on the clients ’ perspective - they are 

 the king we aim to serve . We begin with a story . While creating something grand , we start with the question of what , why 

 and who . Wearing the shoes of the user , attempting to address these answers gives us the broad picture . The tools of 

 Storytelling is effective when briefing the journey the user takes . As we are limited access to data as our projects are 

 mostly of a confidential nature , we also rely in employing the tool of visualization to gather insight . 

 Application 

 Taking the requirement and scope documents as our foundation , we planned to address the issue with utmost care . As a 

 team we had agreed upon delivering the best possible product within the project deadline - we follow an Agile method 

 with scrum meetings as a platform to share their updates and views . Even though I am responsible for providing a flawless 

 experience , I invited the team to share their insights and ideas about the project - how would they want this to work if 

 they were the client . We had intense brainstorming sessions as priority in the earlier stages of the projects which was 

 accommodated as part of the process . This opened a wider perspective . 

 Using storytelling as the primary tool , we were able to share a clear and common idea of the 

 project and it was a good start . To improve upon the existing understanding , graphical visualizations were a key part of our 

 process ; creating personas , sitemaps , wireframes and card sorting contributes better insights to the existing scope and 

 requirement documents and adds additional value to the project opening a whole area of opportunity . Our products are 

 designed around the concept of Object Oriented User Experience ( OOUX ) were each element is considered as its own 

 independent entity . While designing an application it is certain there would be a lot of common elements around , creating 

 a mind map helped us to unify and simplify the common elements and make our process easy . 

 Insight and Approach 

 Our learnings from the preliminary exercise where quite eye - opening . With limited access to client data or even a proper 

 opportunity for user testing with a sample target audience , our product resonated well with the client at our primary client 

 review . Designing a product from a client centric perspective and exploring the additional learnings from our internal 

 visualizations and mind mapping opened the client ’s eyes to unexplored add - on features they never explored . This opened 

 an opportunity between us and clients for an open dialog about the product and how it could be improved to suit their 

 requirements . As feedbacks are key indicator to denote room for evolution , this was a guide to move to the right direction . 

 I believe design thinking can be an awesome way to manage and execute challenging projects . The projects which 

 I work ( custom applications performing complex actions ) completely justifies using the design thinking method as it is 

 challenging and there is only limited access to data . Thinking creatively is the only way to overcome these scenarios as 

 regular cookie - cutter solutions and old formulas can not be used . Innovations may be unconventional , but modern 

 problems require creative solutions and I believe design thinking is an innovation here to stay 

 Example Reflection
### Output: 