When Design Thinking improved 

 Life - Changing Experiences in Mozambique 

 Challenge 

 I work as Team Leader in a non - profit organization dedicated to send and receive students   abroad to volunteering internships providing a cultural and leadership experience in   Mozambique . Mozambique is a country known for being very welcoming with a lot of   tourism points that attract thousands of visitors every year . Although this high interest in the   country , our numbers of students coming to participating in our social projects were   dropping drastically causing demotivation and team members giving up the organization .   Our challenge was to rebuild our operations team , motivate and train them so we could be   able to sell our product and achieve our goal in 4 months . 

 Selection 

 After the recruitment , we got 8 members on board to the team and start using the   Visualization Tool . Visualization Tool is the method of using symbols , images , and concrete   materials to stimulate the creativity and imagination of the team and to allow direct and   clear communication of goals , expectations , plans , and interests . We chose this tool in   particular because enables more clarity on the common goal , allow accountability to   everyone on the team and ease the communication mainly in a new team with different   backgrounds and experiences . 

 Application 

 So we incorporated figures and pictures that could represent the emotions , feelings , and   impact that we wanted to see in the end . We mapped the customer experience and set ways   to improve this experiences using draws and pictures of the places where we saw room for   improvement ( e.g : pick - up in the airport , accommodation , and cultural experiences . ) . On our   weekly meetings , we included progress charts so each member could actually see how far   each one was from the goal . We kept a record , photos of the activities we developed and   shared with team monthly . These aspects brought dynamic and focus to the team making us   more assertive in our activities . 

 Insights 

 Using visualization tool was crucial to the team bound and for achieving the goal because   enabled a creative approach to the challenge and improved a lot the communication once   everyone had the same understanding of what we were working for . The goal was actually in   front of us every day and each member was clear about the contributions they had to give   to achieve them . This tool helped me as manager to keep the team motivated and   competitive but at the same time collaborative with one another once everyone could literally   see that only achieving the main goal was worth to our purpose . Also helped the members   delivering the activities even doing for the first time once they had a memory of a photo , map   or draw about what to do . All this made the team efficient and goal oriented . This changed   the way we faced the challenge , making it seems more realistic and close to us . Applying the 

 Design Thinking concepts thought us to systematize and organize our ideas , communicate   our opinions and visions clearly and work with the end goal in mind . 

 Approach 

 For a future challenge , I pretend to merge the Storytelling tool . I believe that can   complement the Visualization Tool bringing a more human approach and making the team   really have a sample of the impact that we are working for . The Visualization Tool will still be   very important to future challenges approach and I intended to continue applying it . In our   context , to maximize the effect and make sure that we have a common ground I would   include the customers and beneficiaries on the process so we all have the same commitment   and as organization , we will have a better understanding of our beneficiaries needs . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: When Design Thinking improved 

 Life - Changing Experiences in Mozambique 

 Challenge 

 I work as Team Leader in a non - profit organization dedicated to send and receive students   abroad to volunteering internships providing a cultural and leadership experience in   Mozambique . Mozambique is a country known for being very welcoming with a lot of   tourism points that attract thousands of visitors every year . Although this high interest in the   country , our numbers of students coming to participating in our social projects were   dropping drastically causing demotivation and team members giving up the organization .   Our challenge was to rebuild our operations team , motivate and train them so we could be   able to sell our product and achieve our goal in 4 months . 

 Selection 

 After the recruitment , we got 8 members on board to the team and start using the   Visualization Tool . Visualization Tool is the method of using symbols , images , and concrete   materials to stimulate the creativity and imagination of the team and to allow direct and   clear communication of goals , expectations , plans , and interests . We chose this tool in   particular because enables more clarity on the common goal , allow accountability to   everyone on the team and ease the communication mainly in a new team with different   backgrounds and experiences . 

 Application 

 So we incorporated figures and pictures that could represent the emotions , feelings , and   impact that we wanted to see in the end . We mapped the customer experience and set ways   to improve this experiences using draws and pictures of the places where we saw room for   improvement ( e.g : pick - up in the airport , accommodation , and cultural experiences . ) . On our   weekly meetings , we included progress charts so each member could actually see how far   each one was from the goal . We kept a record , photos of the activities we developed and   shared with team monthly . These aspects brought dynamic and focus to the team making us   more assertive in our activities . 

 Insights 

 Using visualization tool was crucial to the team bound and for achieving the goal because   enabled a creative approach to the challenge and improved a lot the communication once   everyone had the same understanding of what we were working for . The goal was actually in   front of us every day and each member was clear about the contributions they had to give   to achieve them . This tool helped me as manager to keep the team motivated and   competitive but at the same time collaborative with one another once everyone could literally   see that only achieving the main goal was worth to our purpose . Also helped the members   delivering the activities even doing for the first time once they had a memory of a photo , map   or draw about what to do . All this made the team efficient and goal oriented . This changed   the way we faced the challenge , making it seems more realistic and close to us . Applying the 

 Design Thinking concepts thought us to systematize and organize our ideas , communicate   our opinions and visions clearly and work with the end goal in mind . 

 Approach 

 For a future challenge , I pretend to merge the Storytelling tool . I believe that can   complement the Visualization Tool bringing a more human approach and making the team   really have a sample of the impact that we are working for . The Visualization Tool will still be   very important to future challenges approach and I intended to continue applying it . In our   context , to maximize the effect and make sure that we have a common ground I would   include the customers and beneficiaries on the process so we all have the same commitment   and as organization , we will have a better understanding of our beneficiaries needs .
### Output: 