Reflection – Learning Launch 

 Challenge 

 I work in the technical training department of my organization . Part of my job is to educate our field   engineers on various critical maintenance activities involved in our equipment ’s by developing   procedures in the form of videos and documents then share them to the engineers working in the field .   Since some of the activities are critical for better function of our equipment we have internal portal to   keep track and make sure all the engineers who required to perform those critical tasks are completed   these courses . But we still have been hearing from the field that our equipment are not performing   optimal and also there were incidents of damaging to our equipment ’s during the critical maintenance   activities . 

 I went to the field to investigate this issue and found out the engineer who were performing these   critical maintenance activities were skipping various steps that is recommend in my procedure . When   asked I was told field engineers thought it those steps were not deemed necessary . 

 Selection 

 My team has been already involved in educating other groups for a similar issue in the past . During our   internal team discussion , we decided to use learning launch tool since this appeared to be the well   suitable for our problem . 

 Application 

 Instead of just sending the procedures in the form of videos and documents I decided to go to the field   with all the necessary tools , 3D printed model of our equipment ’s and various exercise materials . I also   prepared questionnaire table which contained various questions regards the challenges faced by field   engineers and other useful information to make the session more interactive as well as practical . 

 On the day of our training we divided engineers 5 / training session . I had explained field engineer ’s   importance of each step in technical details . Later I let them try to perform the tasks by using the 3D   printed models which helped them to get trained hands on . I also carefully watched them practicing the   activity to made sure they are performing all the steps with an excepted precision . 

 Next day same engineers performed the same task on the real equipment , after testing found out the   equipment outperformed and local team was praised by the customer . 

 During my QA session I learned there were multiple opportunity to reduce the duration of the   maintenance activity which adds up to significant cost savings . 

 Insight 

 By applying learning launch tool , we have learned that the interpretation of our procedures might be   vary based on the engineers who is performing the task . Also learned there is better understanding   when the field engineers get a chance to practice the task hands on rather than watching videos or   reading documents . 

 Going forward we are planning to have more hands - on training for the field engineers , especially for the   newly joined engineers . 

 This exercise also helped to understand the field engineers needs and challenges they are facing while   performing various tasks . We also learned multiple design changes that will improve our equipment ’s   performance . 

 Approach 

 I already identified improvement that can be made to my last learning launch session . We are already   identified multiple locations where they are facing similar issues . Plan is to conduct similar trainings for   our field engineers in those location with planned improvements . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Learning Launch 

 Challenge 

 I work in the technical training department of my organization . Part of my job is to educate our field   engineers on various critical maintenance activities involved in our equipment ’s by developing   procedures in the form of videos and documents then share them to the engineers working in the field .   Since some of the activities are critical for better function of our equipment we have internal portal to   keep track and make sure all the engineers who required to perform those critical tasks are completed   these courses . But we still have been hearing from the field that our equipment are not performing   optimal and also there were incidents of damaging to our equipment ’s during the critical maintenance   activities . 

 I went to the field to investigate this issue and found out the engineer who were performing these   critical maintenance activities were skipping various steps that is recommend in my procedure . When   asked I was told field engineers thought it those steps were not deemed necessary . 

 Selection 

 My team has been already involved in educating other groups for a similar issue in the past . During our   internal team discussion , we decided to use learning launch tool since this appeared to be the well   suitable for our problem . 

 Application 

 Instead of just sending the procedures in the form of videos and documents I decided to go to the field   with all the necessary tools , 3D printed model of our equipment ’s and various exercise materials . I also   prepared questionnaire table which contained various questions regards the challenges faced by field   engineers and other useful information to make the session more interactive as well as practical . 

 On the day of our training we divided engineers 5 / training session . I had explained field engineer ’s   importance of each step in technical details . Later I let them try to perform the tasks by using the 3D   printed models which helped them to get trained hands on . I also carefully watched them practicing the   activity to made sure they are performing all the steps with an excepted precision . 

 Next day same engineers performed the same task on the real equipment , after testing found out the   equipment outperformed and local team was praised by the customer . 

 During my QA session I learned there were multiple opportunity to reduce the duration of the   maintenance activity which adds up to significant cost savings . 

 Insight 

 By applying learning launch tool , we have learned that the interpretation of our procedures might be   vary based on the engineers who is performing the task . Also learned there is better understanding   when the field engineers get a chance to practice the task hands on rather than watching videos or   reading documents . 

 Going forward we are planning to have more hands - on training for the field engineers , especially for the   newly joined engineers . 

 This exercise also helped to understand the field engineers needs and challenges they are facing while   performing various tasks . We also learned multiple design changes that will improve our equipment ’s   performance . 

 Approach 

 I already identified improvement that can be made to my last learning launch session . We are already   identified multiple locations where they are facing similar issues . Plan is to conduct similar trainings for   our field engineers in those location with planned improvements .
### Output: 