Challenge 

 My company has long had challenges with our “ Quote to Cash ” process that we use to sell   products to customers and then invoice and collect payment . The process is large and complex ,   and although we know it is not an efficient , streamlined process , the root causes have always   been complex and often tangled , making it difficult to identify which actions would be most   effective in solving the problem .      Selection   After digging into the challenges using the “ What is ” assessment of current state , I decided to   use the storytelling tool in order to ensure that I was able to succinctly convey the findings in a   compelling way that would provide color and a visualization for the strategy we were   recommending , and would create a shared understanding of the problem and recommended   approach to the solution . As the video lecture described , I wanted to create a cause that our   audience would understand and respond to .      Application   I approached my storytelling by using the rules outlined in the storytelling section : 

 1 . Know your audience​ : My main audience was our CIO , who is responsible for delivering a   solution to this problem . She wants to understand the case for change , but also quick   and to the point , and supported by data . She wants to know that any proposed solution   will make a big impact on the issue , and show results quickly . 

 2 . Clear sequence of events​ : I summarized how our “ what is ” current state assessment led   me to this recommendation . We identified the most impactful pain points , and we   grouped them into 3 themes . I then showed my recommended roadmap of projects to   address the pain points , and the roadmap was color - coded to match the 3 pain point   themes , so that we could easily show the direct relationship between the problem and   how we expected to solve the problem . We had identified that there was one major   action needed - “ defining ownership and roles & responsibilities ” - that was an   overarching action that was a necessary first step for all other actions that would follow . 

 3 . Moments of reflection , or asking questions​ : I also used the “ asking questions ” and “ build   suspense ” techniques to lay out the challenge and then explore the path to the solution . I   felt that the story was laid out in a way that the conclusion was natural and felt clear ,   even though this has historically been a murky and complicated issue . 

 Insight   I chose storytelling because I felt it would make this presentation clear and compelling for the   listener , and likely lead us to the outcome we wanted . But additionally , what I realized as I   began using this tool is that it forced me to really organize my thoughts , to think through what   the key point of the story was , to make a sales pitch for my recommendation . So I actually felt it   was most useful in giving me additional insight and perspective on my subject matter , in addition   to providing a useful structure for communicating .      Approach 

 I would absolutely use this tool again , because I found it to be incredibly effective . In future use   of this tool , I would like begin to think through my story , and begin laying it out , earlier in the   process , so that I could make sure that I was focusing on gathering data points that relate to the   story I ’m trying to tell . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge 

 My company has long had challenges with our “ Quote to Cash ” process that we use to sell   products to customers and then invoice and collect payment . The process is large and complex ,   and although we know it is not an efficient , streamlined process , the root causes have always   been complex and often tangled , making it difficult to identify which actions would be most   effective in solving the problem .      Selection   After digging into the challenges using the “ What is ” assessment of current state , I decided to   use the storytelling tool in order to ensure that I was able to succinctly convey the findings in a   compelling way that would provide color and a visualization for the strategy we were   recommending , and would create a shared understanding of the problem and recommended   approach to the solution . As the video lecture described , I wanted to create a cause that our   audience would understand and respond to .      Application   I approached my storytelling by using the rules outlined in the storytelling section : 

 1 . Know your audience​ : My main audience was our CIO , who is responsible for delivering a   solution to this problem . She wants to understand the case for change , but also quick   and to the point , and supported by data . She wants to know that any proposed solution   will make a big impact on the issue , and show results quickly . 

 2 . Clear sequence of events​ : I summarized how our “ what is ” current state assessment led   me to this recommendation . We identified the most impactful pain points , and we   grouped them into 3 themes . I then showed my recommended roadmap of projects to   address the pain points , and the roadmap was color - coded to match the 3 pain point   themes , so that we could easily show the direct relationship between the problem and   how we expected to solve the problem . We had identified that there was one major   action needed - “ defining ownership and roles & responsibilities ” - that was an   overarching action that was a necessary first step for all other actions that would follow . 

 3 . Moments of reflection , or asking questions​ : I also used the “ asking questions ” and “ build   suspense ” techniques to lay out the challenge and then explore the path to the solution . I   felt that the story was laid out in a way that the conclusion was natural and felt clear ,   even though this has historically been a murky and complicated issue . 

 Insight   I chose storytelling because I felt it would make this presentation clear and compelling for the   listener , and likely lead us to the outcome we wanted . But additionally , what I realized as I   began using this tool is that it forced me to really organize my thoughts , to think through what   the key point of the story was , to make a sales pitch for my recommendation . So I actually felt it   was most useful in giving me additional insight and perspective on my subject matter , in addition   to providing a useful structure for communicating .      Approach 

 I would absolutely use this tool again , because I found it to be incredibly effective . In future use   of this tool , I would like begin to think through my story , and begin laying it out , earlier in the   process , so that I could make sure that I was focusing on gathering data points that relate to the   story I ’m trying to tell .
### Output: 