VISUALIZATION   FOR   ADDRESSING   WICKED   PROBLEMS 

 1 . CHALLENGE   &   SELECTION    How    can    we    extend    our    business    model ?    What    new    services    and    solutions    can    we    provide   to   our   customers   ‐existing   and   new   ones ?     A    business    model    can    be    represented    as    a    flow    of    transactions ,    resources    and    information    through    a    system    of    nodes .    New    business    model    can    be    visualized    by    changing   the   nature   of   these   nodes   ( different   customers ,   new   ways   of   relating   with    customers ,    different    value    propositions ,    among    others ) .    Seeing    the    full    system    of    nodes   and   their   relationships   may   provide   a   strong   business   model .     Defining   the   problem   is   an   integral   part   of   design   thinking   process .   It   requires   the   clear    understanding   of   the   user ’s   needs   and   it ’s   often   the   hardest   part   of   the   process .   Visual    thinking   can   reveal   a   deeper   structure   within   our   mental   models :   how   we   think   things    work   and   how   we   feel   things   should   work .   The   act   of   making   ideas   visible   helps   people    become    clear    about    what    they    mean ,    analysing    a    particular    view    through    drawing    becomes   relevant   to   them ,   and   aligned   to   create   a   shared   picture   of   what   is   and   what    could    be .    Play    the   TED.com    DrawToast    video   an    introduction    to    wicked    problem    solving   https://youtu.be/_vS_b7cJn2A        2 . APPLICATION    Select   a   challenge   that   the   group   is   currently   facing   according   to   the   specific   user   and    his   needs .   The   human   is   in   the   center   of   the   problem ,   so   we   have   to   avoid   defining   the    problem    around    a    technology    or    a    product .    Drawing    is    a    design    exercies    that    reveals   unexpected   insights   into   how    we    frame    ideas ,    communicate    and    solve    problems .    The    exercise    provides   a   good   warm   up   for   anyone    who    wants    to    run    meetings    in    more    engaging    ways .    More    important ,    it    provides    a    simple    but    powerful    approach    to    help    teams    unpack    complex    problems    more    collaboratively   and   effectively .   The   act   of   making   ideas   visible   can   convert   uproductive    discussions    into    effective    working    sessions    that    foster    clarity ,    engagement    and    alignment .   The   process   is   as   follows :     Break   down   information   into   nodes   ( chunks   of   information :   objects ,   people   or    concepts )   and   links   ( the   connections   and   relationships   between   the   nodes ) .     Visualize    the    information .   Sketching   and    placing    information    into    a    physical    space    helps    both    you   and    your   team    take    in   and    understand    the   systems   at    hand   as   well   as   the   relationships   within   and   between   them .     Be   collaborative   and   include   stakeholders   in   the   process .   Sharing   your   mental    model   helps   other   people   build   on   your   ideas   and   vice   versa .   Creating   physical    drawings   and   grouping   notes   to   produce   different   systems   models   allows   the    team   to   synthesize   several   points   of   view . 

 3 .   Space    that    w finding observ proble Anyon not    kn nearly thoug built    f Feedb existin 

 4 .   New    p perspe idea   h collab 

 buildin model solutio interc enviro comm 

 Release   so helps    with feedback    y there   is   to    Iterate .    W feedback    solution   fo the   previo 

 INSIGHT    saturate   an 

 we    have    ga gs    from    th vations    and    em   users   are ne    who ’s    be nowing    whe y    impossible hts   and   idea from    gathe back   from   us ng   design   to        APPROACH 

 problems    re ectives .    An    here   is   that   b oration   and 

 ng   blocks   in    ls .    Building    on    neutral    hange    of    co onments    wit mented    on    a 

 olutions   quic h    solving    pro you    gather    get   to   the   n 

 With    each    ite 

 and    determ or   your   wick us   release . 

 nd   group   is   a ined    in    the he    entire    t 

 synthesized 

 e   facing   whe een    faced    w ere    or    how    e    to    solve .      as ,   the   bridg ring    feedba sers   and   stak the   next   ite 

 H    equire    inno approach   in building   bloc initially   disc 

 alternate   w blocks    also terms    tha omments    ta th    comment as    discussion 

 ckly   to   gath oblems    we    from    your 

 next   step .    eration ,    you mine    what    c ked   problem 

 a   method   of     first    step   o team    gathe d    them    in    c n   using   visu 

 with    wicked    to    begin    wh As    the    team ge   between    ack    from    th keholders   ar ration   of   it . 

 vative    think ncreasingly   u cks   at   this   le cuss   in   soluti 

 ways .   Building o    may    prov t    then    enc akes    place    ts    recorded n    proceeds 

 er   continuo do n’t    have    users    and    s 

 u    and    your    changes    are m.   Every   iter 

 bundling   ide 

 of    design    th ered   in    one    clusters .    The al   collaborat problems    h hen    it    come m    gets    toge the   existing he    users    an re   crucial   wh 

 king ,    and    in used   in   desi evel   of   abstr ion   indepen 

 g   blocks   sup vide    a    fram courage    inn through    int    as    postit    n to    some    ag 

 ous   feedback 

 one    right    a stakeholder 

 team    have      needed    to ation   incorp 

 eas ,   observa inking    proce 

 place .    The 

 e    result    was tion   tools .    ave    experie es    to    issues    ether    and    c g   solution   an nd    all    the    s hen   you ’re   t 

 nnovative    i ign   science    raction   can   f dent   terms . 

 pport   experim mework    of    m novation .      tense    intera notes .    These greeable    out 

 k.   Feedback    answer    for .    s ,    the    more 

 the    chance 

 o    further    i m porates   feed 

 ations   and   e ess .    It    is    a    en ,    we    gro s    a   clear    vis 

 enced    frustra 

 that    are    di 

 combines    ea nd   the   next    stakeholders trying   to   get 

 deas    arise    is   building   b foster   interd 

 Building    provide    a 

 visualizatio businesses . research    f visualizatio provide    w 

 lead    to    design .   The are    comp 

 ways    mentation   o making    stat Such    discu action    in    sy e    are    rearra tcome .    Des 

 of   success    The    more 

 e    guidance 

 e    to    utilize    mprove    the    dback   from 

 xperiences    collage    of    ouped    the    sion    of    the 

 ation    from    ifficult    and    ach    other ’s    iteration   is    s    involved .    t   from   your 

 from    new    blocks .   The    disciplinary 

 blocks 

 a    natural    ns    of 

 .    The    ocuses    on    ns    that 

 ways    that    creative 

 ese   designs    posed    as    combining 

 on   business    tements    in    ussion    and    ynchronous    anged    and    ign    is    now 

 framed   within   the   concepts   of   building   block   but   designers   can   experiment   with   ways    building    blocks    interact    with    each    other .    It    is    important    to    point    out    that    the    visualizations    described    here    are    not    seen    as    alternatives    but    as    supporting    the    emerging   requirements   of   system   development .   Each   of   them   is   designed   to   provide    insights   and   ideas   to   designers   in   the   open   approach   used   in   design   thinking .    It    does    not    see    these    as    alternatives ,    but    to    provide    ways    fort    designers    see    their    problems   in   different   ways   and   gain   new   insights   on   how   to   address   them . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: VISUALIZATION   FOR   ADDRESSING   WICKED   PROBLEMS 

 1 . CHALLENGE   &   SELECTION    How    can    we    extend    our    business    model ?    What    new    services    and    solutions    can    we    provide   to   our   customers   ‐existing   and   new   ones ?     A    business    model    can    be    represented    as    a    flow    of    transactions ,    resources    and    information    through    a    system    of    nodes .    New    business    model    can    be    visualized    by    changing   the   nature   of   these   nodes   ( different   customers ,   new   ways   of   relating   with    customers ,    different    value    propositions ,    among    others ) .    Seeing    the    full    system    of    nodes   and   their   relationships   may   provide   a   strong   business   model .     Defining   the   problem   is   an   integral   part   of   design   thinking   process .   It   requires   the   clear    understanding   of   the   user ’s   needs   and   it ’s   often   the   hardest   part   of   the   process .   Visual    thinking   can   reveal   a   deeper   structure   within   our   mental   models :   how   we   think   things    work   and   how   we   feel   things   should   work .   The   act   of   making   ideas   visible   helps   people    become    clear    about    what    they    mean ,    analysing    a    particular    view    through    drawing    becomes   relevant   to   them ,   and   aligned   to   create   a   shared   picture   of   what   is   and   what    could    be .    Play    the   TED.com    DrawToast    video   an    introduction    to    wicked    problem    solving   https://youtu.be/_vS_b7cJn2A        2 . APPLICATION    Select   a   challenge   that   the   group   is   currently   facing   according   to   the   specific   user   and    his   needs .   The   human   is   in   the   center   of   the   problem ,   so   we   have   to   avoid   defining   the    problem    around    a    technology    or    a    product .    Drawing    is    a    design    exercies    that    reveals   unexpected   insights   into   how    we    frame    ideas ,    communicate    and    solve    problems .    The    exercise    provides   a   good   warm   up   for   anyone    who    wants    to    run    meetings    in    more    engaging    ways .    More    important ,    it    provides    a    simple    but    powerful    approach    to    help    teams    unpack    complex    problems    more    collaboratively   and   effectively .   The   act   of   making   ideas   visible   can   convert   uproductive    discussions    into    effective    working    sessions    that    foster    clarity ,    engagement    and    alignment .   The   process   is   as   follows :     Break   down   information   into   nodes   ( chunks   of   information :   objects ,   people   or    concepts )   and   links   ( the   connections   and   relationships   between   the   nodes ) .     Visualize    the    information .   Sketching   and    placing    information    into    a    physical    space    helps    both    you   and    your   team    take    in   and    understand    the   systems   at    hand   as   well   as   the   relationships   within   and   between   them .     Be   collaborative   and   include   stakeholders   in   the   process .   Sharing   your   mental    model   helps   other   people   build   on   your   ideas   and   vice   versa .   Creating   physical    drawings   and   grouping   notes   to   produce   different   systems   models   allows   the    team   to   synthesize   several   points   of   view . 

 3 .   Space    that    w finding observ proble Anyon not    kn nearly thoug built    f Feedb existin 

 4 .   New    p perspe idea   h collab 

 buildin model solutio interc enviro comm 

 Release   so helps    with feedback    y there   is   to    Iterate .    W feedback    solution   fo the   previo 

 INSIGHT    saturate   an 

 we    have    ga gs    from    th vations    and    em   users   are ne    who ’s    be nowing    whe y    impossible hts   and   idea from    gathe back   from   us ng   design   to        APPROACH 

 problems    re ectives .    An    here   is   that   b oration   and 

 ng   blocks   in    ls .    Building    on    neutral    hange    of    co onments    wit mented    on    a 

 olutions   quic h    solving    pro you    gather    get   to   the   n 

 With    each    ite 

 and    determ or   your   wick us   release . 

 nd   group   is   a ined    in    the he    entire    t 

 synthesized 

 e   facing   whe een    faced    w ere    or    how    e    to    solve .      as ,   the   bridg ring    feedba sers   and   stak the   next   ite 

 H    equire    inno approach   in building   bloc initially   disc 

 alternate   w blocks    also terms    tha omments    ta th    comment as    discussion 

 ckly   to   gath oblems    we    from    your 

 next   step .    eration ,    you mine    what    c ked   problem 

 a   method   of     first    step   o team    gathe d    them    in    c n   using   visu 

 with    wicked    to    begin    wh As    the    team ge   between    ack    from    th keholders   ar ration   of   it . 

 vative    think ncreasingly   u cks   at   this   le cuss   in   soluti 

 ways .   Building o    may    prov t    then    enc akes    place    ts    recorded n    proceeds 

 er   continuo do n’t    have    users    and    s 

 u    and    your    changes    are m.   Every   iter 

 bundling   ide 

 of    design    th ered   in    one    clusters .    The al   collaborat problems    h hen    it    come m    gets    toge the   existing he    users    an re   crucial   wh 

 king ,    and    in used   in   desi evel   of   abstr ion   indepen 

 g   blocks   sup vide    a    fram courage    inn through    int    as    postit    n to    some    ag 

 ous   feedback 

 one    right    a stakeholder 

 team    have      needed    to ation   incorp 

 eas ,   observa inking    proce 

 place .    The 

 e    result    was tion   tools .    ave    experie es    to    issues    ether    and    c g   solution   an nd    all    the    s hen   you ’re   t 

 nnovative    i ign   science    raction   can   f dent   terms . 

 pport   experim mework    of    m novation .      tense    intera notes .    These greeable    out 

 k.   Feedback    answer    for .    s ,    the    more 

 the    chance 

 o    further    i m porates   feed 

 ations   and   e ess .    It    is    a    en ,    we    gro s    a   clear    vis 

 enced    frustra 

 that    are    di 

 combines    ea nd   the   next    stakeholders trying   to   get 

 deas    arise    is   building   b foster   interd 

 Building    provide    a 

 visualizatio businesses . research    f visualizatio provide    w 

 lead    to    design .   The are    comp 

 ways    mentation   o making    stat Such    discu action    in    sy e    are    rearra tcome .    Des 

 of   success    The    more 

 e    guidance 

 e    to    utilize    mprove    the    dback   from 

 xperiences    collage    of    ouped    the    sion    of    the 

 ation    from    ifficult    and    ach    other ’s    iteration   is    s    involved .    t   from   your 

 from    new    blocks .   The    disciplinary 

 blocks 

 a    natural    ns    of 

 .    The    ocuses    on    ns    that 

 ways    that    creative 

 ese   designs    posed    as    combining 

 on   business    tements    in    ussion    and    ynchronous    anged    and    ign    is    now 

 framed   within   the   concepts   of   building   block   but   designers   can   experiment   with   ways    building    blocks    interact    with    each    other .    It    is    important    to    point    out    that    the    visualizations    described    here    are    not    seen    as    alternatives    but    as    supporting    the    emerging   requirements   of   system   development .   Each   of   them   is   designed   to   provide    insights   and   ideas   to   designers   in   the   open   approach   used   in   design   thinking .    It    does    not    see    these    as    alternatives ,    but    to    provide    ways    fort    designers    see    their    problems   in   different   ways   and   gain   new   insights   on   how   to   address   them .
### Output: 