NEGOTIATION SKILLS VIA MOTIVATION 

 Challenge & Selection :   Motivate and involve team for better profitability and customer   understanding . As there was a lack of involvement and better knowledge on customer , team   was struggling to earn better profits . Need some tool to make them understand on learning   negotiation and customer . STORY TELLING as a tool which can solve this issue of understanding   and seriousness by better involvement . The same is used for this experiment . 

 Application : 

 I have used two common stories . 

  First story is about learning of human attitude towards negotiation . Arrived from daily 

 experience of negotiation with vegetable vendor in India . Whenever we go for buying   vegetables , we always go for the fresh vegetable ( Good product ) , while buying the same   we will cross check the price of the product with other vendors and will ask the ( Good   product ) vendor to match the lowest price . Though effective saving with vegetable   vendor is not much but it ’s more related to human behavior on negotiation . The   learning here is , the customer is likely to negotiate with us on our good quality services   with poor pricing and we need to find the way out . It ’s on customer buying behavior . 

  Second story is of two car salesman . One salesman has offered a better price , but have 

 not done any follow up with the client . He was not even bothered to know what is the   customer requirement and is happy to give the best price . Whereas second salesmen in   this story take complete input from customer about need , members in family involved ,   who all will drive car , more likely parameters on customer empathy . That helped him in   suggesting best suited vehicle . He also gone extra mile to visit his home with the   suitable vehicle and make customer understood why he should go for the model which   will be more suitable . He handled his customer very carefully understand customer   financial capacity and need in better way . He done follow up with him and helped him in   arranging extra finance . Obviously second sales men end up in winning the deal at much   better pricing . This was possible only because he knew his customer better . 

 Insight 

  First story involved them how customer can negotiate . They might negotiate hard or 

 sometime unnecessarily or may be some time actual . They started looking at from all   point of view and used it very well to save small money initially . 

  Second story helped them to understand importance of customer empathy . This helped 

 them to understand customer better and bring in more upscale . 

 Approach : 

 Personally found this tool as a very effective mean . This helped in better involvement of the   team . This took them to experience , negotiation in a very different way . This also helped all of   us to know our customer needs in better way . This also helps us to push our higher end   products more easily . I use this tool when I need a deep insight of human empathy and   customer understanding . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: NEGOTIATION SKILLS VIA MOTIVATION 

 Challenge & Selection :   Motivate and involve team for better profitability and customer   understanding . As there was a lack of involvement and better knowledge on customer , team   was struggling to earn better profits . Need some tool to make them understand on learning   negotiation and customer . STORY TELLING as a tool which can solve this issue of understanding   and seriousness by better involvement . The same is used for this experiment . 

 Application : 

 I have used two common stories . 

  First story is about learning of human attitude towards negotiation . Arrived from daily 

 experience of negotiation with vegetable vendor in India . Whenever we go for buying   vegetables , we always go for the fresh vegetable ( Good product ) , while buying the same   we will cross check the price of the product with other vendors and will ask the ( Good   product ) vendor to match the lowest price . Though effective saving with vegetable   vendor is not much but it ’s more related to human behavior on negotiation . The   learning here is , the customer is likely to negotiate with us on our good quality services   with poor pricing and we need to find the way out . It ’s on customer buying behavior . 

  Second story is of two car salesman . One salesman has offered a better price , but have 

 not done any follow up with the client . He was not even bothered to know what is the   customer requirement and is happy to give the best price . Whereas second salesmen in   this story take complete input from customer about need , members in family involved ,   who all will drive car , more likely parameters on customer empathy . That helped him in   suggesting best suited vehicle . He also gone extra mile to visit his home with the   suitable vehicle and make customer understood why he should go for the model which   will be more suitable . He handled his customer very carefully understand customer   financial capacity and need in better way . He done follow up with him and helped him in   arranging extra finance . Obviously second sales men end up in winning the deal at much   better pricing . This was possible only because he knew his customer better . 

 Insight 

  First story involved them how customer can negotiate . They might negotiate hard or 

 sometime unnecessarily or may be some time actual . They started looking at from all   point of view and used it very well to save small money initially . 

  Second story helped them to understand importance of customer empathy . This helped 

 them to understand customer better and bring in more upscale . 

 Approach : 

 Personally found this tool as a very effective mean . This helped in better involvement of the   team . This took them to experience , negotiation in a very different way . This also helped all of   us to know our customer needs in better way . This also helps us to push our higher end   products more easily . I use this tool when I need a deep insight of human empathy and   customer understanding .
### Output: 