Storytelling – A computer science course   Ana Gonzalez 

 Challenge & Selection 

 Mind mapping is a design tool that captures the mind of the customer . As Maritza Morales   explains ( from video lecture week 3 ) the tool is used to look for patterns and insight that can   lead to a better and more creative solution . I use mind mapping to create a better   understanding of the customers mind and be able the design a holistic solution for the   customer ’s needs .   By conducting mind mapping several “ what if ” ideas are created by the   team from the “ what is ” . Mind mapping was used to explore the development of a computer   science course . 

 One challenge with mind mapping is that team members at first can be shy and do n’t want to   share their ideas . The selection of the team should be diversified since this reduce the risk of   bias and makes the creativity better . I usually use team members with different educational   backgrounds e.g. business , technology and social science otherwise the generated ideas might   be too single minded . 

 Application 

 At the first mind mapping meeting I usually start by telling the team that no idea during the   mind mapping is too stupid . For our team we usually start the mind mapping by having a   theme ( product or service ) that we look at from the customers viewpoint . As the mind   mapping goes on , we also use other stakeholder e.g. competitors and suppliers to find more   insight about possibilities and limitations . It is important to look at the need and solution from   different stakeholders ’ point of view , by doing so the complexity of a need is better   understood . 

 During Covid the mind mapping sessions are done online and some limitations have been   experienced it is more difficult for team members to collaborate e.g. draw on a white board   or use sticky notes , although , there are digital tools like Canva ( ww.canva.com ) it is not the   same . Perhaps this will become better and more effective as the team gets better at using   digital tools for mind mapping ( and also the tools / software becomes better ) 

 Insight & Approach 

 The mind mapping result in the development of a few key personas that are also used in other   design step e.g. prototyping and testing . Some services can be done using different   approaches such as over phone , online or person - to - person and the prototyping and testing   could be done by using first using personas and later real customers . 

 Often the personas are not only key customer groups that could be found by doing customer   segmentation i.e. who are our largest and most profitable customer groups , the 20/80 rule   ( 20 percent of our customers generate 80 percent of our profit ) . The personas can be   important for example influencer or early adopters that are important if our product and   service will become successful . Competition is fierce and to get a competitive advantage is   difficult . 

 Diversity is important I made the mistake of creating a team of members with the same   education and the discussions and ideation was limited to look at possibilities and limitations   from one certain point of view and no one challenged the assumptions behind this point of   view . One insight for the computer science course was to not change the programming   language at this time , since other courses also would need to change , also the paying student   preferred to keep Java as programming language . 

 By doing mind mapping we also understood the importance of all stakeholders , the suppliers   are very important and can be crucial in the development of a service or product . We now   think more about creating strong business networks together with our partners . Mind   mapping is a great tool to generate a lot of ideas in a short amount of time . The team   continuously learns from each mind mapping session and improves the teamwork . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Ana Gonzalez
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Storytelling – A computer science course   Ana Gonzalez 

 Challenge & Selection 

 Mind mapping is a design tool that captures the mind of the customer . As Maritza Morales   explains ( from video lecture week 3 ) the tool is used to look for patterns and insight that can   lead to a better and more creative solution . I use mind mapping to create a better   understanding of the customers mind and be able the design a holistic solution for the   customer ’s needs .   By conducting mind mapping several “ what if ” ideas are created by the   team from the “ what is ” . Mind mapping was used to explore the development of a computer   science course . 

 One challenge with mind mapping is that team members at first can be shy and do n’t want to   share their ideas . The selection of the team should be diversified since this reduce the risk of   bias and makes the creativity better . I usually use team members with different educational   backgrounds e.g. business , technology and social science otherwise the generated ideas might   be too single minded . 

 Application 

 At the first mind mapping meeting I usually start by telling the team that no idea during the   mind mapping is too stupid . For our team we usually start the mind mapping by having a   theme ( product or service ) that we look at from the customers viewpoint . As the mind   mapping goes on , we also use other stakeholder e.g. competitors and suppliers to find more   insight about possibilities and limitations . It is important to look at the need and solution from   different stakeholders ’ point of view , by doing so the complexity of a need is better   understood . 

 During Covid the mind mapping sessions are done online and some limitations have been   experienced it is more difficult for team members to collaborate e.g. draw on a white board   or use sticky notes , although , there are digital tools like Canva ( ww.canva.com ) it is not the   same . Perhaps this will become better and more effective as the team gets better at using   digital tools for mind mapping ( and also the tools / software becomes better ) 

 Insight & Approach 

 The mind mapping result in the development of a few key personas that are also used in other   design step e.g. prototyping and testing . Some services can be done using different   approaches such as over phone , online or person - to - person and the prototyping and testing   could be done by using first using personas and later real customers . 

 Often the personas are not only key customer groups that could be found by doing customer   segmentation i.e. who are our largest and most profitable customer groups , the 20/80 rule   ( 20 percent of our customers generate 80 percent of our profit ) . The personas can be   important for example influencer or early adopters that are important if our product and   service will become successful . Competition is fierce and to get a competitive advantage is   difficult . 

 Diversity is important I made the mistake of creating a team of members with the same   education and the discussions and ideation was limited to look at possibilities and limitations   from one certain point of view and no one challenged the assumptions behind this point of   view . One insight for the computer science course was to not change the programming   language at this time , since other courses also would need to change , also the paying student   preferred to keep Java as programming language . 

 By doing mind mapping we also understood the importance of all stakeholders , the suppliers   are very important and can be crucial in the development of a service or product . We now   think more about creating strong business networks together with our partners . Mind   mapping is a great tool to generate a lot of ideas in a short amount of time . The team   continuously learns from each mind mapping session and improves the teamwork .
### Output: 