Reflection – Learning Launch 

 Challenge 

 I am a member in a customer Service Company and our challenge was to find why our clients do not use chairs   and prefer to stand . Our main goal was to make our clients comfortable while they are using our services in order   to increase our overall sales and make a loyal group of customers . The project scope includes mainly the   marketing department and some stakeholders from the company . The project timeline was ten business days ; we   wanted to understand the customer journey to gain new insights , and we found that most of our clients did not   use our chairs and prefer to stand while they are talking to our customer service person . 

 Selection 

 Our team has gone through several design thinking tools , and we decided to use the learning launch tool because   it will give us quick and great feedback of our ideas and prototypes . 

 Application 

 First , we focused on understanding our customers Journey through deep observation , interviewing and   brainstorming ; we tried to identify all the stages they engage with , the pain points in each stage , their customer   expectations and different channels or devices they used . Then we found that our clients decided to stand instead   of setting because there was a problem in the chairs design that was not comfortable ( chairs with tall legs and no   armrest or backrest ) and the distribution of the chairs in the place . There was no good space for people to move   as the chairs was inline and in rows , when the place is busy our customers find it difficult to move so they prefer   to stand and that was frustrating . 

 Then , we decided to redesign our chairs and redistribute it in a very comfortable way that allow our customers to   move freely and easily and to make the place accessible also we planned to provide multiple channels for contact   and giving feedback . 

 Finally , we used our first learning launch , we used the new designs that were comfortable and redistribute it to   give more freedom and space , we observed our customers and interviewed them and we also used surveys to get   feedback . 

 Insight 

 By applying the learning launch tool , we tested our new design and our assumptions . The result was great ; our   team gains new knowledge from all design thinking activities , tools like observing and interviewing also getting   feedback , and our customers was satisfied with the new design . Moving forward , our team will review all the   feedback and continue to use other design thinking tools and incorporate it into future launch designs . 

 Approach 

 The learning launch is the appropriate tool for our challenge . In a customer service business we need a quick and   fast feedback so learning launch tool helped us so much . Future launch designs will reflect insight gained , progress   made , and come closer to a compelling solution ready for full rollout . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Learning Launch 

 Challenge 

 I am a member in a customer Service Company and our challenge was to find why our clients do not use chairs   and prefer to stand . Our main goal was to make our clients comfortable while they are using our services in order   to increase our overall sales and make a loyal group of customers . The project scope includes mainly the   marketing department and some stakeholders from the company . The project timeline was ten business days ; we   wanted to understand the customer journey to gain new insights , and we found that most of our clients did not   use our chairs and prefer to stand while they are talking to our customer service person . 

 Selection 

 Our team has gone through several design thinking tools , and we decided to use the learning launch tool because   it will give us quick and great feedback of our ideas and prototypes . 

 Application 

 First , we focused on understanding our customers Journey through deep observation , interviewing and   brainstorming ; we tried to identify all the stages they engage with , the pain points in each stage , their customer   expectations and different channels or devices they used . Then we found that our clients decided to stand instead   of setting because there was a problem in the chairs design that was not comfortable ( chairs with tall legs and no   armrest or backrest ) and the distribution of the chairs in the place . There was no good space for people to move   as the chairs was inline and in rows , when the place is busy our customers find it difficult to move so they prefer   to stand and that was frustrating . 

 Then , we decided to redesign our chairs and redistribute it in a very comfortable way that allow our customers to   move freely and easily and to make the place accessible also we planned to provide multiple channels for contact   and giving feedback . 

 Finally , we used our first learning launch , we used the new designs that were comfortable and redistribute it to   give more freedom and space , we observed our customers and interviewed them and we also used surveys to get   feedback . 

 Insight 

 By applying the learning launch tool , we tested our new design and our assumptions . The result was great ; our   team gains new knowledge from all design thinking activities , tools like observing and interviewing also getting   feedback , and our customers was satisfied with the new design . Moving forward , our team will review all the   feedback and continue to use other design thinking tools and incorporate it into future launch designs . 

 Approach 

 The learning launch is the appropriate tool for our challenge . In a customer service business we need a quick and   fast feedback so learning launch tool helped us so much . Future launch designs will reflect insight gained , progress   made , and come closer to a compelling solution ready for full rollout .
### Output: 