REFLECTION – MIND MAPPING 

 Challenge & Selection 

 We are a well establish sales company in this region , covering direct and indirect / using   distributors sales channels . Supplying to industrial market . With INNOVATION mindset our   business began to look upon SOLUTION SELLING , new sales strategy ignited to affirm business   footage . Think out of the box . 

 Solution selling need a strong engagement with customers to understand their pains and need   in order to prescribe the right remedies to solve their problems and need . To make customer   confidence with our products , service and commitment . 

 COVID-19 pandemic outbreak which resulted in many businesses suffering business activity   constraints .   Our business is not rule out either . To meet project commissioning requirement .   Meeting up with stakeholder and contractor at each project stage is a challenge during this lock   down . 

 Business principle , project timeline can not be compromised . 

 In time like this , an ad - hoc project team was quickly form consisting of marketing , technical , IT   and operations to review and resolve the current grid lock . Several team members have   completed design thinking and I am lucky together with the team to be able to quickly apply what   we have learned . 

 We agreed to adopt the Mind Mapping Tool to unlock the uncertainty and unknown conditions ,   mapping out the four stages of “ what is ” , “ what if ” , “ what wows ” and “ what works ” – to Empathize ,   Defiine problem , Ideate a solution , Develop & Test . 

 Application 

 “ how to deliver the project on time ” . Design thinking is Human Centric , more of a way to   continuously evolve your thinking and respond to meet customer ’s needs . A sub - group started   several discussion sessions with the programmer , contractor and end - user to only realized an   even bigger problems beside meeting the project date line surface . We failed to see initially ,   what about carrying out the project commissioning , physical installation and provide training for   end - users without physical and face - to - face interaction , which is the major challenges during   this lock down period . 

 Having identify the ‘ what is ’ , we proceeded to the next stage of ‘ what if ’ . Various possible   solutions were quickly listed , like – power - point presentations , video conferencing , training video   clips , webinar are the many options considered . 

 We organized and mapped out our understanding on the board to arrive our next level of decision     on “ what wows ? ” – LIVE WEBINAR to touch base on the step - by - step installation procedures ,   complemented with video clip on the FAT procedures and an end - users training module . 

 We first test run on the newly developed end - user training module with a smaller group of internal   and external stakeholders , which had received sound feedback to further improve and make the   training more comprehensive . 

 Our team are confidence with the solution proposed and looking forward to implements ‘ what   works ’ soon . 

 Insight & Approach 

 It is a blessing that our team members had underwent the design thinking training which have   enriched our mindset to be able to react to underlying issues which we failed to see initially and   can quickly come out with alternative solution to address the problem . 

 While “ what wows ” is on trial .   It is crucial to confirm or fine - tune the perceived solution based   on “ customer ” needs . The team is very positive and certain to be able to roll out - ‘ what works ’ 

 This solution will become another future training methodology option , using LIVE WEBINAR to   reach out fast and to wide scope of audience for marketing products launch or training . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: REFLECTION – MIND MAPPING 

 Challenge & Selection 

 We are a well establish sales company in this region , covering direct and indirect / using   distributors sales channels . Supplying to industrial market . With INNOVATION mindset our   business began to look upon SOLUTION SELLING , new sales strategy ignited to affirm business   footage . Think out of the box . 

 Solution selling need a strong engagement with customers to understand their pains and need   in order to prescribe the right remedies to solve their problems and need . To make customer   confidence with our products , service and commitment . 

 COVID-19 pandemic outbreak which resulted in many businesses suffering business activity   constraints .   Our business is not rule out either . To meet project commissioning requirement .   Meeting up with stakeholder and contractor at each project stage is a challenge during this lock   down . 

 Business principle , project timeline can not be compromised . 

 In time like this , an ad - hoc project team was quickly form consisting of marketing , technical , IT   and operations to review and resolve the current grid lock . Several team members have   completed design thinking and I am lucky together with the team to be able to quickly apply what   we have learned . 

 We agreed to adopt the Mind Mapping Tool to unlock the uncertainty and unknown conditions ,   mapping out the four stages of “ what is ” , “ what if ” , “ what wows ” and “ what works ” – to Empathize ,   Defiine problem , Ideate a solution , Develop & Test . 

 Application 

 “ how to deliver the project on time ” . Design thinking is Human Centric , more of a way to   continuously evolve your thinking and respond to meet customer ’s needs . A sub - group started   several discussion sessions with the programmer , contractor and end - user to only realized an   even bigger problems beside meeting the project date line surface . We failed to see initially ,   what about carrying out the project commissioning , physical installation and provide training for   end - users without physical and face - to - face interaction , which is the major challenges during   this lock down period . 

 Having identify the ‘ what is ’ , we proceeded to the next stage of ‘ what if ’ . Various possible   solutions were quickly listed , like – power - point presentations , video conferencing , training video   clips , webinar are the many options considered . 

 We organized and mapped out our understanding on the board to arrive our next level of decision     on “ what wows ? ” – LIVE WEBINAR to touch base on the step - by - step installation procedures ,   complemented with video clip on the FAT procedures and an end - users training module . 

 We first test run on the newly developed end - user training module with a smaller group of internal   and external stakeholders , which had received sound feedback to further improve and make the   training more comprehensive . 

 Our team are confidence with the solution proposed and looking forward to implements ‘ what   works ’ soon . 

 Insight & Approach 

 It is a blessing that our team members had underwent the design thinking training which have   enriched our mindset to be able to react to underlying issues which we failed to see initially and   can quickly come out with alternative solution to address the problem . 

 While “ what wows ” is on trial .   It is crucial to confirm or fine - tune the perceived solution based   on “ customer ” needs . The team is very positive and certain to be able to roll out - ‘ what works ’ 

 This solution will become another future training methodology option , using LIVE WEBINAR to   reach out fast and to wide scope of audience for marketing products launch or training .
### Output: 