Reflection – Learning Launch 

 Challenge 

 My organization assigned me the role of a Principal Investigator to identify the requirements needed   to develop the next generation of effective electronic system that requires fewer men to operate by   leveraging through advances in technology . The intention is to use this phase to prepare for a major   project that the organization intends to embark on for our key customer . It is important that we know   what we want to and need to do that fits the organization ’s   capabilities , to scope the project to what   the customer wants by offering the best value and an accurate project costing and schedule to meet   the financial objectives .        There is limited resources assigned , and it does not help that our competitors keep knocking on the   customer ’s door wanting to showcase their latest product . We will need to start small and act fast , do   more with less . 

 Selection 

 We want to provide our customer with the new user experience that they can get with our new system   that reduces the operating cost , what we view will give us as an edge over our competitors . We want   to learn quickly from the customer what works well for them and what needs to improve . From the   various design thinking tools and activities , the learning launch tool suits well in this context as we can   build prototypes for our customer to use it so as to experiment with our hypothesis , get the truth to   confirm or dis - confirm our assumptions and iterate the process to learn from the data gathered and   improve . Not forgetting that we want to do the experiments quickly and inexpensively due to limited   resources . 

 Application 

 We engage our customer to learn more about their usual workflow in operating similar electronic   system . We follow through the daily routine in their real - life working environment , ask questions to   uncover the rationale behind the way they work as well as interviewing their senior staffs on their   experience to find relevant information and search for the pattern of usage . From the insights gained ,   design criteria are established and we brainstormed to come out with the idea of automation of the   user system software with an interactive graphical user interface that require just one person to   operate . We asked a few software developers to help develop a rapid prototype , the first spiral for   the learning launch and deployed the software with our customer to test out our new proposed   automated workflow . A workshop to demonstrate the new features of the interactive graphical user   interface provides to the customer to be familiar with the hands - on experience . 

 Insight 

 By applying the learning launch tool to test our assumptions , the feedback that we gathered from the   customer ’s hands - on experience highlighted that we have missed out a few key insights about the   customer . The operators that use our new software come from a vast background of experience and   education levels , and each one has a preference to do things in a certain manner . Some of them are 

 used to having the information presented in tables , while some would want to add in graphs and   statistics that can aid them in making decisions . We realized that while the customer appreciates the   high level of automation that help to reduce the cognitive workload , there is a need to allow   customization on the interactive graphical user interface . This is to allow viewing of processed data in   various formats to suit different preference . We learned from the first spiral prototype and   incorporated the feature of customization of the interactive graphical user interface in the next spiral   prototype . 

 Approach 

 As we review through the approach in finding out the pain of what our customer experiences with the   current system , we gathered that the learning launch is an appropriate tool . However , in its   application , it seems like we do not know what we do not know , which is the lack of the ability to   capture the mind of the operators . We can probably involve them during the prototyping to co - create   the test ideas , to confer a sense of ownership , to get their opinions heard , and to provide visualization   of what to expect . These can help to understand each other better . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Learning Launch 

 Challenge 

 My organization assigned me the role of a Principal Investigator to identify the requirements needed   to develop the next generation of effective electronic system that requires fewer men to operate by   leveraging through advances in technology . The intention is to use this phase to prepare for a major   project that the organization intends to embark on for our key customer . It is important that we know   what we want to and need to do that fits the organization ’s   capabilities , to scope the project to what   the customer wants by offering the best value and an accurate project costing and schedule to meet   the financial objectives .        There is limited resources assigned , and it does not help that our competitors keep knocking on the   customer ’s door wanting to showcase their latest product . We will need to start small and act fast , do   more with less . 

 Selection 

 We want to provide our customer with the new user experience that they can get with our new system   that reduces the operating cost , what we view will give us as an edge over our competitors . We want   to learn quickly from the customer what works well for them and what needs to improve . From the   various design thinking tools and activities , the learning launch tool suits well in this context as we can   build prototypes for our customer to use it so as to experiment with our hypothesis , get the truth to   confirm or dis - confirm our assumptions and iterate the process to learn from the data gathered and   improve . Not forgetting that we want to do the experiments quickly and inexpensively due to limited   resources . 

 Application 

 We engage our customer to learn more about their usual workflow in operating similar electronic   system . We follow through the daily routine in their real - life working environment , ask questions to   uncover the rationale behind the way they work as well as interviewing their senior staffs on their   experience to find relevant information and search for the pattern of usage . From the insights gained ,   design criteria are established and we brainstormed to come out with the idea of automation of the   user system software with an interactive graphical user interface that require just one person to   operate . We asked a few software developers to help develop a rapid prototype , the first spiral for   the learning launch and deployed the software with our customer to test out our new proposed   automated workflow . A workshop to demonstrate the new features of the interactive graphical user   interface provides to the customer to be familiar with the hands - on experience . 

 Insight 

 By applying the learning launch tool to test our assumptions , the feedback that we gathered from the   customer ’s hands - on experience highlighted that we have missed out a few key insights about the   customer . The operators that use our new software come from a vast background of experience and   education levels , and each one has a preference to do things in a certain manner . Some of them are 

 used to having the information presented in tables , while some would want to add in graphs and   statistics that can aid them in making decisions . We realized that while the customer appreciates the   high level of automation that help to reduce the cognitive workload , there is a need to allow   customization on the interactive graphical user interface . This is to allow viewing of processed data in   various formats to suit different preference . We learned from the first spiral prototype and   incorporated the feature of customization of the interactive graphical user interface in the next spiral   prototype . 

 Approach 

 As we review through the approach in finding out the pain of what our customer experiences with the   current system , we gathered that the learning launch is an appropriate tool . However , in its   application , it seems like we do not know what we do not know , which is the lack of the ability to   capture the mind of the operators . We can probably involve them during the prototyping to co - create   the test ideas , to confer a sense of ownership , to get their opinions heard , and to provide visualization   of what to expect . These can help to understand each other better .
### Output: 