Design Thinking Tool – Learning Launch ( Module 4 ) 

 Challenge        My Company offers connectivity solutions ( Internet & VPNs ) for enterprise customers , and one of those   customers called “ CityStars ” owns an infrastructure for a business building that includes hundreds of   enterprise customers , and every time a customer inside that building requested a connectivity offer we   made whole business case includes all those customers since they share the same infrastructure   hardware and includes all the hardware costs in one business case which increase the time to offer any   customer connected at “ Citystars ” , the team idea is to have a predefined pricelist for connectivity and   customers to pick their suitable option from pricelist , yet we do n’t know if such approach will be   appealing for customers , satisfy their technical needs and quick time to offer , by making special   business case for predefined price list rather than customized solution for each customer .      We will focus on testing the pricelist concept by having a pilot , which needs key stakeholders from sales ,   presales , pricing , finance and technical teams .      Selection       Our team has already gone through several design thinking activities / tools , so we are ready to try the   learning launch tool . We need to pilot the pricelist idea quickly , with low cost and check the results , the   learning launch is an experiment meant to quickly test an idea and prototype .       Application        we prepared the pricelist business case , where we selected most desirable bandwidths and services , we   defined acceptable revenue margins on each item on the pricelist and our sales team went to the   market to meet our customers to listen to their demands and to understand their feedback , and also to   check the time to offer based on this new approach .     Contacting customers with this initiative made us tweak the pricelist to include more combination of   services to meet more customers ’ demands , and we went again with the updated pricelist and it was   incredibly appealing for customers and time to offer decreased by more than 65 % of using old   traditional customized offers .      Insight       By applying the learning launch tool , our team identified our pricelist assumptions and updated based   on customer feedback , in addition , we found customers encouraged to request more offers when they   experienced the time to offer and simple efficient combination of services we offer , we kept updating   the pricelist based on customers insights and we decreased the time to offer challenge for Citysrars   special customers . 

 Approach       We will keep testing more pricelist options and services , since pilot succeeded and the idea was   appealing for the citystars customers , and we still can improve and enhance the time to offer and   connectivity services . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Design Thinking Tool – Learning Launch ( Module 4 ) 

 Challenge        My Company offers connectivity solutions ( Internet & VPNs ) for enterprise customers , and one of those   customers called “ CityStars ” owns an infrastructure for a business building that includes hundreds of   enterprise customers , and every time a customer inside that building requested a connectivity offer we   made whole business case includes all those customers since they share the same infrastructure   hardware and includes all the hardware costs in one business case which increase the time to offer any   customer connected at “ Citystars ” , the team idea is to have a predefined pricelist for connectivity and   customers to pick their suitable option from pricelist , yet we do n’t know if such approach will be   appealing for customers , satisfy their technical needs and quick time to offer , by making special   business case for predefined price list rather than customized solution for each customer .      We will focus on testing the pricelist concept by having a pilot , which needs key stakeholders from sales ,   presales , pricing , finance and technical teams .      Selection       Our team has already gone through several design thinking activities / tools , so we are ready to try the   learning launch tool . We need to pilot the pricelist idea quickly , with low cost and check the results , the   learning launch is an experiment meant to quickly test an idea and prototype .       Application        we prepared the pricelist business case , where we selected most desirable bandwidths and services , we   defined acceptable revenue margins on each item on the pricelist and our sales team went to the   market to meet our customers to listen to their demands and to understand their feedback , and also to   check the time to offer based on this new approach .     Contacting customers with this initiative made us tweak the pricelist to include more combination of   services to meet more customers ’ demands , and we went again with the updated pricelist and it was   incredibly appealing for customers and time to offer decreased by more than 65 % of using old   traditional customized offers .      Insight       By applying the learning launch tool , our team identified our pricelist assumptions and updated based   on customer feedback , in addition , we found customers encouraged to request more offers when they   experienced the time to offer and simple efficient combination of services we offer , we kept updating   the pricelist based on customers insights and we decreased the time to offer challenge for Citysrars   special customers . 

 Approach       We will keep testing more pricelist options and services , since pilot succeeded and the idea was   appealing for the citystars customers , and we still can improve and enhance the time to offer and   connectivity services .
### Output: 