Reflection - Visualisation Tool 

 1 . Challenge – As business analyst my role demands me to act as bridge between customers and 

 system development team . In role of business analyst opportunity to engage with customer and   obtain required information is only available to me . So I have to make sure that any system   customisation that customers requires is completely understood to system development team   that involves various developers , testers , product owner and required change is delivered as per   customer expectations . 

 In this entire process in order to understand the customers ’ requirements I usually make use 

 of tools like interviewing and analysing data and patterns . It helps me to gain insight of the   change requested by customer and impact or benefits of the same . 

 At the same time it is crucial that understanding that I have obtained from the customer of 

 their business needs is also understood to the team who is going develop , test and deliver the   change back to customer . Any drop in client business requirement could result in failure client   delivery and waste of efforts and time of all stakeholders involved as well as impact client   business objectives . 

 2 . Selection – As advised in the challenge section that it is crucial that all stakeholders who are 

 involved in the delivery of the customer change must understand the due business need and   impact and benefit of customisation required by the customer , So that delivery of the same is   done as per customer expectations . 

 Such requirements are usually documented in long text documents giving detailed 

 background and various examples and illustrations . Going through such all documents line by   line with entire team at times becomes boring and time consuming . For stakeholders who come   with less understanding of business and possess technical skill it become really difficult to follow   through at times and testers as well fail to realise the real crux of the changes required by   customer and fail to validate the change properly . 

 Therefore I have decided to make use of “ Visualisation ” tool to ensure entire development 

 team is able to visualise any such customisations requirement as I do in my mind after various   discussions and analysis of the data . 

 3 . Application – As advised in the application section , I started using visualisation tool with entire 

 stakeholders involved in the customer delivery . I started with providing required business   background using whiteboard instead of using just long texts speeches . I start drawing entire   business flow as it is today and then I highlighted all the current problem areas using different   colours , so that the problem areas are registered clearly into stakeholders ’ mind . 

 Side by side then I had prepared the proposed business flow and highlighted how in this new 

 business flow customer requirement would be met and entire process be improvised and deliver   value into customer . These business flows were then used during the entire development and   delivery process as first reference point for any ambiguities . 

 4 . Insight & Approach – Upon utilising visualisation tools – business flows the change that I had 

 noticed is that , All stakeholders involved in the delivery process understood from the day 1 as to   what is the problem area and how are we going to address it and made continuous and timely   progress towards final delivery and managed to deliver before time . Using this visualisation tool   helped us save time in various iterations that earlier we used to have . Earlier after giving long   speeches and reviewing long documents line by line , I had to conduct various sessions with the   team explaining and re - explaining the same requirement again and again and still the final 

 delivery was coming under question if it is as per customer expectations , reason being team   involved was unable to see the complete picture and it ’s impacts and it kept us wondering   whether we are moving in right direction .   This tool has proved very helpful and if implemented at initial stage when I am engaging with   Customers to discuss their business needs and impacts then it may certainly help reduce the   discussions and iterations at the initial stage as well .     Thank you Ilaria & Darden team for providing uplifting insight into these various tool to work   efficiently and deliver with business value into customer and benefit our team and organisation . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection - Visualisation Tool 

 1 . Challenge – As business analyst my role demands me to act as bridge between customers and 

 system development team . In role of business analyst opportunity to engage with customer and   obtain required information is only available to me . So I have to make sure that any system   customisation that customers requires is completely understood to system development team   that involves various developers , testers , product owner and required change is delivered as per   customer expectations . 

 In this entire process in order to understand the customers ’ requirements I usually make use 

 of tools like interviewing and analysing data and patterns . It helps me to gain insight of the   change requested by customer and impact or benefits of the same . 

 At the same time it is crucial that understanding that I have obtained from the customer of 

 their business needs is also understood to the team who is going develop , test and deliver the   change back to customer . Any drop in client business requirement could result in failure client   delivery and waste of efforts and time of all stakeholders involved as well as impact client   business objectives . 

 2 . Selection – As advised in the challenge section that it is crucial that all stakeholders who are 

 involved in the delivery of the customer change must understand the due business need and   impact and benefit of customisation required by the customer , So that delivery of the same is   done as per customer expectations . 

 Such requirements are usually documented in long text documents giving detailed 

 background and various examples and illustrations . Going through such all documents line by   line with entire team at times becomes boring and time consuming . For stakeholders who come   with less understanding of business and possess technical skill it become really difficult to follow   through at times and testers as well fail to realise the real crux of the changes required by   customer and fail to validate the change properly . 

 Therefore I have decided to make use of “ Visualisation ” tool to ensure entire development 

 team is able to visualise any such customisations requirement as I do in my mind after various   discussions and analysis of the data . 

 3 . Application – As advised in the application section , I started using visualisation tool with entire 

 stakeholders involved in the customer delivery . I started with providing required business   background using whiteboard instead of using just long texts speeches . I start drawing entire   business flow as it is today and then I highlighted all the current problem areas using different   colours , so that the problem areas are registered clearly into stakeholders ’ mind . 

 Side by side then I had prepared the proposed business flow and highlighted how in this new 

 business flow customer requirement would be met and entire process be improvised and deliver   value into customer . These business flows were then used during the entire development and   delivery process as first reference point for any ambiguities . 

 4 . Insight & Approach – Upon utilising visualisation tools – business flows the change that I had 

 noticed is that , All stakeholders involved in the delivery process understood from the day 1 as to   what is the problem area and how are we going to address it and made continuous and timely   progress towards final delivery and managed to deliver before time . Using this visualisation tool   helped us save time in various iterations that earlier we used to have . Earlier after giving long   speeches and reviewing long documents line by line , I had to conduct various sessions with the   team explaining and re - explaining the same requirement again and again and still the final 

 delivery was coming under question if it is as per customer expectations , reason being team   involved was unable to see the complete picture and it ’s impacts and it kept us wondering   whether we are moving in right direction .   This tool has proved very helpful and if implemented at initial stage when I am engaging with   Customers to discuss their business needs and impacts then it may certainly help reduce the   discussions and iterations at the initial stage as well .     Thank you Ilaria & Darden team for providing uplifting insight into these various tool to work   efficiently and deliver with business value into customer and benefit our team and organisation .
### Output: 