Page 1 of 2 

 Reflection – Mind mapping 

 Challenge   I work in the maritime industry as a Vessel Manager . Safety management on board the   Company ’s 15 ships is one of the core parts of my job . Safety on board ships comprises of   many work areas , one of which is the mooring systems . 

 Mooring systems , in layman ’s term , are the systems used to moor the ship alongside a jetty .   These mooring systems are complex for someone not trained in their use . Their   requirements are governed by certain recommendations drawn by some apex bodies . If the   recommendations are complied with thoroughly , mooring operations can be deemed to be   fairly safe . 

 To ensure thorough compliance , the Company requires a software platform that would   provide predictive and prescriptive data analysis . Such software is to be developed by an   outsourced team who is not familiar with the maritime industry . The team members do not   understand the terms and jargons used . My challenge is to put forward the requirement to   this team to get the best platform developed . The complex situation makes this   requirement a “ mystery ” for the software team while for me it is merely a “ puzzle ” . ( Ref .   video lecture - What Is Design Thinking ? Hear from the Experts ) . 

 Selection   For this challenge I used the Mind mapping tool . I selected this tool to define my   requirement to the software team because I wanted to involve them from the “ What is ”   stage . Also , the quantity of data was large and mind mapping would help us look for   patterns which we can then use to develop the platform . This was something creative that   we were trying to make and as David Kelley is quoted in the video lecture on Mind mapping   tool , “ When I 'm trying to do something creative , I make a mind - map . ” 

 Application   Just like the example of “ Yard Sale ” in video lecture “ Mind Mapping Tool ” , I took the   software developers on a tour . Through video tutorials and some other material I compiled ,   I showed them what mooring systems are and how the mooring operations on ships are   carried out . I then displayed the procedures and forms currently in use on board the ships .   This gave them a fair idea of “ What is ” . They then observed and shared their insights . We   put together the pieces and came up with the design criteria for our platform . 

 Insight   I was fairly confident of getting good results from this exercise . I like to use the mind   mapping tool for various other areas of my life . This was the first time I had involved a team   to generate ideas and to come up with the “ what if ” . However , as we proceeded with the   complex project , I realised that I got the team involved too early . I should ’ve defined “ What   wows ” instead of involving them at the transition from “ what is ” to “ what if ” . They had to   learn the jargons outside their industry rather than applying their core expertise . 

 Page 2 of 2 

 Approach   I would approach this challenge differently next time . I would arrive at “ What wows ” and   then use the “ Visualisation ” tool combined with some storytelling to explain my   requirements to the software development team . With no prior knowledge about ships and   the various systems , understanding the jargons itself became overwhelming for them . This   led to different understanding of same concepts and hence resulted in a non compatible   platform . Visualisation tool would help me explain them “ what wows ” and to get them on   the same page . They can then come up with the best ideas as per their expertise , helping us   to arrive at “ what works ” more efficiently . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Page 1 of 2 

 Reflection – Mind mapping 

 Challenge   I work in the maritime industry as a Vessel Manager . Safety management on board the   Company ’s 15 ships is one of the core parts of my job . Safety on board ships comprises of   many work areas , one of which is the mooring systems . 

 Mooring systems , in layman ’s term , are the systems used to moor the ship alongside a jetty .   These mooring systems are complex for someone not trained in their use . Their   requirements are governed by certain recommendations drawn by some apex bodies . If the   recommendations are complied with thoroughly , mooring operations can be deemed to be   fairly safe . 

 To ensure thorough compliance , the Company requires a software platform that would   provide predictive and prescriptive data analysis . Such software is to be developed by an   outsourced team who is not familiar with the maritime industry . The team members do not   understand the terms and jargons used . My challenge is to put forward the requirement to   this team to get the best platform developed . The complex situation makes this   requirement a “ mystery ” for the software team while for me it is merely a “ puzzle ” . ( Ref .   video lecture - What Is Design Thinking ? Hear from the Experts ) . 

 Selection   For this challenge I used the Mind mapping tool . I selected this tool to define my   requirement to the software team because I wanted to involve them from the “ What is ”   stage . Also , the quantity of data was large and mind mapping would help us look for   patterns which we can then use to develop the platform . This was something creative that   we were trying to make and as David Kelley is quoted in the video lecture on Mind mapping   tool , “ When I 'm trying to do something creative , I make a mind - map . ” 

 Application   Just like the example of “ Yard Sale ” in video lecture “ Mind Mapping Tool ” , I took the   software developers on a tour . Through video tutorials and some other material I compiled ,   I showed them what mooring systems are and how the mooring operations on ships are   carried out . I then displayed the procedures and forms currently in use on board the ships .   This gave them a fair idea of “ What is ” . They then observed and shared their insights . We   put together the pieces and came up with the design criteria for our platform . 

 Insight   I was fairly confident of getting good results from this exercise . I like to use the mind   mapping tool for various other areas of my life . This was the first time I had involved a team   to generate ideas and to come up with the “ what if ” . However , as we proceeded with the   complex project , I realised that I got the team involved too early . I should ’ve defined “ What   wows ” instead of involving them at the transition from “ what is ” to “ what if ” . They had to   learn the jargons outside their industry rather than applying their core expertise . 

 Page 2 of 2 

 Approach   I would approach this challenge differently next time . I would arrive at “ What wows ” and   then use the “ Visualisation ” tool combined with some storytelling to explain my   requirements to the software development team . With no prior knowledge about ships and   the various systems , understanding the jargons itself became overwhelming for them . This   led to different understanding of same concepts and hence resulted in a non compatible   platform . Visualisation tool would help me explain them “ what wows ” and to get them on   the same page . They can then come up with the best ideas as per their expertise , helping us   to arrive at “ what works ” more efficiently .
### Output: 