Reflection - Storytelling 

 Challenge & Selection 

 In my job as a customer success associate , we encourage our clients to share with us their pain points so that we can recommend them better solutions using our platform . We offer business solutions to help our corporate and medium scale 

 enterprise clients monitor their team 's productivity level . One of our challenges is to get our clients to tell us their stories and share what they honestly think went wrong or right about their existing process . 

 I want to use the storytelling design thinking tool because it is one of the most appropriate for these scenarios . Besides , our team is already using it unknowingly , making greater sense to apply it officially on my job . 

 Application 

 Before presenting our services to our clients , our team usually makes a short pitch or story about how powerful our tool is . This sales pitch is just the first meeting out of a series of meetings that will dot our client 's entire customer journey with us . After the sales pitch , we let our clients walk us through their pain points . We have forms that they need to fill to submit their organizational pain points . We also use sticky notes sometimes for this activity . 

 After we have collated all their pain points , we asked them for some clarification about the inputs they 've submitted , and that 's where we let them start telling their story . Hearing their pain points coming directly from them makes it easier for us to understand and empathize . 

 Insight & Approach 

 We 've been using this process every time we had these meetings . The goal is to have the client talk and share their stories . After they 've shared their stories , that 's when we start showing the functions and features of our platform that can help them with their needs , making it more relatable and tailor - fit . I was just thinking that since we are using sticky notes sometimes , to improve our process further , we can also use the mind mapping design thinking tool . We can have our clients group similar concerns and let them debate over it . Allowing it a more interactive and immersive activity and though - sharing process . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection - Storytelling 

 Challenge & Selection 

 In my job as a customer success associate , we encourage our clients to share with us their pain points so that we can recommend them better solutions using our platform . We offer business solutions to help our corporate and medium scale 

 enterprise clients monitor their team 's productivity level . One of our challenges is to get our clients to tell us their stories and share what they honestly think went wrong or right about their existing process . 

 I want to use the storytelling design thinking tool because it is one of the most appropriate for these scenarios . Besides , our team is already using it unknowingly , making greater sense to apply it officially on my job . 

 Application 

 Before presenting our services to our clients , our team usually makes a short pitch or story about how powerful our tool is . This sales pitch is just the first meeting out of a series of meetings that will dot our client 's entire customer journey with us . After the sales pitch , we let our clients walk us through their pain points . We have forms that they need to fill to submit their organizational pain points . We also use sticky notes sometimes for this activity . 

 After we have collated all their pain points , we asked them for some clarification about the inputs they 've submitted , and that 's where we let them start telling their story . Hearing their pain points coming directly from them makes it easier for us to understand and empathize . 

 Insight & Approach 

 We 've been using this process every time we had these meetings . The goal is to have the client talk and share their stories . After they 've shared their stories , that 's when we start showing the functions and features of our platform that can help them with their needs , making it more relatable and tailor - fit . I was just thinking that since we are using sticky notes sometimes , to improve our process further , we can also use the mind mapping design thinking tool . We can have our clients group similar concerns and let them debate over it . Allowing it a more interactive and immersive activity and though - sharing process .
### Output: 