REFLECTION - STORYTELLING 

 Challenge & Selection    As a Human Resource ( HR ) Manager I handle all employee issues and ensure that the work   environment is conducive for highest possible human productivity . Before I was promoted to this   position , the Office Administrator used to handle this task despite her not being well conversant with   Hr and its procedures . A lot of our employees within the company felt unattended , ignored and greatly   demotivated . In addition , managers and their supervisors had major challenges dealing and handling   discipline matters within their departments .   As soon as I started , I realized that I needed to relate closely with my fellow colleagues in order to solve   their issues and build more cohesion within departments and the company . I choose to use the   Storytelling tool described in Module 2 . 

 Storytelling allowed me to interact and engage with employees . It also helped to soften ground so   employees spoke more freely . 

 Application   To begin my storytelling sessions I usually start by asking a few frame questions so as to establish   relevant background information and avoid being biased . From past experience there are always two   sides of a story and permitting parties to express themselves freely often sheds light on the matter at   hand . Sometimes the employee may feel defensive and opt not to say anything on the matter and that   is mostly when I apply this tool .    In one particular incident , a sales executive ( Cristiane ) had come to work wearing thigh high ripped   jeans . Her good friend David , whom they had closely worked with at the same position and had just   currently been promoted to lead the sales team , saw her dressed in this manner he was disappointed   and immediately gave her a warning letter and suspended her for a week as required in the company   policy . 

 Cristiane could not understand why David was loading his power over her and he was her friend . She   had then resulted in engaged David openly in a heated exchange of words and for several days later   she kept coming to the office every day dressed as she pleased . David now her supervisor felt   undermined and had walked into my office that said morning to deliver his resignation letter . He had   realized that the other sales executives in his team now had lost respect for him and were rebelling   due to Cristiane ’s behavior . 

 I opted to invite Cristiane for morning breakfast at a nearby restaurant . The hotel was well light and   relaxed and none of the company staff went there as it was considered quite expensive . My choice for   this location was to settle the matter without other colleagues knowing about my intervention in it . 

 After a few minutes of trying to converse and engage with Cristiane I realized she was quite defensive   and intimidated by me and she said no more than three sentences . As a last measure to combat the   resistance , I opted to tell her about my first days , when I had just been promoted to my current   position . 

 Cristiane and I were not friends , and I had only interacted with her when I had hired her into the   company . I began by explaining that I too had started out at the organization as a sales executive for a   month and had later been promoted to my current position . I then went on to explain to her some of   the difficulties and resistance I had faced from the other sales executives and supervisors as I tried to   establish necessary policies , which I felt were necessary for the benefit for all stakeholders . 

 I told her of how lonely and challenging it was to lead people whom you had once shared moments   with and you could no longer do so because fellow colleagues may experience feelings of favoritism   one way or another . I also told her of the challenge of joining the senior position and the level of   competition and apprehension experienced within the job group and the high expectations required of   the job . 

 As Sally listened and understood about what it entailed to lead , she became empathetic of David and   could now clearly understand and relate to his fury . 

 She was very remorseful of her reaction during the incident and offered to write an apology letter to   him . In addition , she felt the need to apology to all other colleagues who had witnessed her gross   misconduct and this she would do in writing and pin it up on the bulletin board for all . Cristiane also   consented to complying with the suspension - without pay , as a resolve for her bad behavior . 

 Insight    The storytelling tool enabled me bypass the resistance experienced from Cristiane . It helped override   any intimidation Cristiane might have felt while interacting with me and build a bond as I shared my   personal experience and opened up to her as a friend , rather than an acquaintance and her senior at   work .   The storytelling tool also initiated Cristiane to stop viewing the incident from only one perspective   ( Herself ) but rather to consider both perspective(hers and David ) which she had not considered   earlier i.e. what David was currently going through , David ’s work expectations , David ’s work   relationships etc . 

 In addition , the tool sparked Cristiane to personally institute a solution she felt was just and fair and   would provide a lasting remedy for the current problem . She ( Cristiane ) offered to forgo her pay for the   three days she had undermined David ’s authority and to place a public apology for her gross   misconduct . 

 Approach   This tool is very efficient and effective when dealing with human beings . It assists to connect with   others at a personal level and I have gained get benefits from applying it . I feel it was my best option in   that situation and I now use it more frequently and I believe I am getting better at it . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Cristiane, David, Cristiane, David, David, David, Cristiane, Cristiane, Cristiane, Cristiane, David, Cristiane, Cristiane, Cristiane, Cristiane, David, David, David, David, Cristiane, Cristiane, David
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: REFLECTION - STORYTELLING 

 Challenge & Selection    As a Human Resource ( HR ) Manager I handle all employee issues and ensure that the work   environment is conducive for highest possible human productivity . Before I was promoted to this   position , the Office Administrator used to handle this task despite her not being well conversant with   Hr and its procedures . A lot of our employees within the company felt unattended , ignored and greatly   demotivated . In addition , managers and their supervisors had major challenges dealing and handling   discipline matters within their departments .   As soon as I started , I realized that I needed to relate closely with my fellow colleagues in order to solve   their issues and build more cohesion within departments and the company . I choose to use the   Storytelling tool described in Module 2 . 

 Storytelling allowed me to interact and engage with employees . It also helped to soften ground so   employees spoke more freely . 

 Application   To begin my storytelling sessions I usually start by asking a few frame questions so as to establish   relevant background information and avoid being biased . From past experience there are always two   sides of a story and permitting parties to express themselves freely often sheds light on the matter at   hand . Sometimes the employee may feel defensive and opt not to say anything on the matter and that   is mostly when I apply this tool .    In one particular incident , a sales executive ( Cristiane ) had come to work wearing thigh high ripped   jeans . Her good friend David , whom they had closely worked with at the same position and had just   currently been promoted to lead the sales team , saw her dressed in this manner he was disappointed   and immediately gave her a warning letter and suspended her for a week as required in the company   policy . 

 Cristiane could not understand why David was loading his power over her and he was her friend . She   had then resulted in engaged David openly in a heated exchange of words and for several days later   she kept coming to the office every day dressed as she pleased . David now her supervisor felt   undermined and had walked into my office that said morning to deliver his resignation letter . He had   realized that the other sales executives in his team now had lost respect for him and were rebelling   due to Cristiane ’s behavior . 

 I opted to invite Cristiane for morning breakfast at a nearby restaurant . The hotel was well light and   relaxed and none of the company staff went there as it was considered quite expensive . My choice for   this location was to settle the matter without other colleagues knowing about my intervention in it . 

 After a few minutes of trying to converse and engage with Cristiane I realized she was quite defensive   and intimidated by me and she said no more than three sentences . As a last measure to combat the   resistance , I opted to tell her about my first days , when I had just been promoted to my current   position . 

 Cristiane and I were not friends , and I had only interacted with her when I had hired her into the   company . I began by explaining that I too had started out at the organization as a sales executive for a   month and had later been promoted to my current position . I then went on to explain to her some of   the difficulties and resistance I had faced from the other sales executives and supervisors as I tried to   establish necessary policies , which I felt were necessary for the benefit for all stakeholders . 

 I told her of how lonely and challenging it was to lead people whom you had once shared moments   with and you could no longer do so because fellow colleagues may experience feelings of favoritism   one way or another . I also told her of the challenge of joining the senior position and the level of   competition and apprehension experienced within the job group and the high expectations required of   the job . 

 As Sally listened and understood about what it entailed to lead , she became empathetic of David and   could now clearly understand and relate to his fury . 

 She was very remorseful of her reaction during the incident and offered to write an apology letter to   him . In addition , she felt the need to apology to all other colleagues who had witnessed her gross   misconduct and this she would do in writing and pin it up on the bulletin board for all . Cristiane also   consented to complying with the suspension - without pay , as a resolve for her bad behavior . 

 Insight    The storytelling tool enabled me bypass the resistance experienced from Cristiane . It helped override   any intimidation Cristiane might have felt while interacting with me and build a bond as I shared my   personal experience and opened up to her as a friend , rather than an acquaintance and her senior at   work .   The storytelling tool also initiated Cristiane to stop viewing the incident from only one perspective   ( Herself ) but rather to consider both perspective(hers and David ) which she had not considered   earlier i.e. what David was currently going through , David ’s work expectations , David ’s work   relationships etc . 

 In addition , the tool sparked Cristiane to personally institute a solution she felt was just and fair and   would provide a lasting remedy for the current problem . She ( Cristiane ) offered to forgo her pay for the   three days she had undermined David ’s authority and to place a public apology for her gross   misconduct . 

 Approach   This tool is very efficient and effective when dealing with human beings . It assists to connect with   others at a personal level and I have gained get benefits from applying it . I feel it was my best option in   that situation and I now use it more frequently and I believe I am getting better at it .
### Output: 