Reflection - Mind Mapping 

 Challenge   One program at my organization aims at assisting clients to find full - time employment . This includes job   search training , resume writing and interview skills preparation , as well as active marketing to potential   employers .   These services are outsourced to external providers .    Program outcome is based on the   number of clients with a job offer by end of the service window . In 2016 , unemployment rate in my city is   low .   However , program outcome did not see a corresponding increase for higher employment rate .       Selection   Mind Mapping was chosen for two key reasons .   First , Mind Mapping is a tool to look for patterns and   insights .   Management team , frontline staff , and external stakeholders have different perspective and   thus various speculations on the cause .   There is also labour market research data , client survey data , as   well as ethnographic research by customer experience department of my workplace .    Mind Mapping   allowed all stakeholders to review available information and developed common understand of the   challenge the program is facing .   Second , the “ yard sale ” format noted in Week 3 lecture assisted the team   to define design requirements .   Specifically , lack of client participation ( e.g. client did not attend interview )   was often cited as a source for poor outcome .   Mind Mapping was used to facilitate finding insights on   the reason(s ) behind lack of client participation . 

 Application 

 A working group comprised of management , frontline staff representatives , and external stakeholders   attended a 2 - hour meeting . They were assigned to different tables , so diverse perspectives are   represented at each table .   To better manage meeting time , attendees were given some background   material prior to the meeting . They were asked to review them and come prepared for in - depth   discussions .   At the meeting , a brief review of the material was given , and then they shared their insights   with other people at the table .   Key themes emerged from the discussion : clients in this program are at   different stages of readiness of change , current available services do not meet some clients ’ needs , and   program structure does not reflect changing labour market trend of gig economy and contract work . 

 Insights of using the tool 

 Even though employment outcome is a complex issue , Mind Mapping is a powerful tool to systematically   bring the team from “ what - is ” to “ what - if . ” Often we jump to solution too quickly without fully   understand the issue .   Due to lack of complete understanding of the issue , the “ solution ” is more like a   band aid to the wound on the surface . Short term “ solution ” will not bring about sustained change . 

 Another insight I gained is that Design Thinking has broad range of application , especially in my industry   – healthcare .   In my training , patient - centred care is emphasized and is widely adopted at bedside   practice .   I believe there is a collective challenge to fully realized patient - centred care in program design ,   and Design Thinking offers the roadmap to achieve this goal . 

 Approach 

 Next time when I am tasked with revamping of a program , I will still use Mind Mapping to facilitate writing   design requirements .   However , I will consider changing these three aspects : 

 1 . Instead of facilitating the “ yard - sale”/Mind Mapping meeting , I will find an external consultant or   someone from another department .   This way , I can fully immersed in and contribute to the Mind   Mapping process . 

 2 .   As Design Thinking is still a new concept in my industry , instead of jumping into the Mind Mapping   meeting , I will introduce the concept of Design Thinking as well as the visual representation of the four   stages ( “ what is ” , “ what if ” , “ what wows ” , and “ what works ” ) at the kickoff meeting of the project , and   also briefly at the Mind Mapping meeting .   This will lay the groundwork for the future activities . 

 3 . Certain personality thrive in group discussion and ideas written on the board often came from those .    Further , discussion may be cut short due to time constraint . To better engage the quieter people and to   ensure all valuable insights are captured , I will ask participants to discuss at the table but each of them   needs to leave their set of responses behind . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection - Mind Mapping 

 Challenge   One program at my organization aims at assisting clients to find full - time employment . This includes job   search training , resume writing and interview skills preparation , as well as active marketing to potential   employers .   These services are outsourced to external providers .    Program outcome is based on the   number of clients with a job offer by end of the service window . In 2016 , unemployment rate in my city is   low .   However , program outcome did not see a corresponding increase for higher employment rate .       Selection   Mind Mapping was chosen for two key reasons .   First , Mind Mapping is a tool to look for patterns and   insights .   Management team , frontline staff , and external stakeholders have different perspective and   thus various speculations on the cause .   There is also labour market research data , client survey data , as   well as ethnographic research by customer experience department of my workplace .    Mind Mapping   allowed all stakeholders to review available information and developed common understand of the   challenge the program is facing .   Second , the “ yard sale ” format noted in Week 3 lecture assisted the team   to define design requirements .   Specifically , lack of client participation ( e.g. client did not attend interview )   was often cited as a source for poor outcome .   Mind Mapping was used to facilitate finding insights on   the reason(s ) behind lack of client participation . 

 Application 

 A working group comprised of management , frontline staff representatives , and external stakeholders   attended a 2 - hour meeting . They were assigned to different tables , so diverse perspectives are   represented at each table .   To better manage meeting time , attendees were given some background   material prior to the meeting . They were asked to review them and come prepared for in - depth   discussions .   At the meeting , a brief review of the material was given , and then they shared their insights   with other people at the table .   Key themes emerged from the discussion : clients in this program are at   different stages of readiness of change , current available services do not meet some clients ’ needs , and   program structure does not reflect changing labour market trend of gig economy and contract work . 

 Insights of using the tool 

 Even though employment outcome is a complex issue , Mind Mapping is a powerful tool to systematically   bring the team from “ what - is ” to “ what - if . ” Often we jump to solution too quickly without fully   understand the issue .   Due to lack of complete understanding of the issue , the “ solution ” is more like a   band aid to the wound on the surface . Short term “ solution ” will not bring about sustained change . 

 Another insight I gained is that Design Thinking has broad range of application , especially in my industry   – healthcare .   In my training , patient - centred care is emphasized and is widely adopted at bedside   practice .   I believe there is a collective challenge to fully realized patient - centred care in program design ,   and Design Thinking offers the roadmap to achieve this goal . 

 Approach 

 Next time when I am tasked with revamping of a program , I will still use Mind Mapping to facilitate writing   design requirements .   However , I will consider changing these three aspects : 

 1 . Instead of facilitating the “ yard - sale”/Mind Mapping meeting , I will find an external consultant or   someone from another department .   This way , I can fully immersed in and contribute to the Mind   Mapping process . 

 2 .   As Design Thinking is still a new concept in my industry , instead of jumping into the Mind Mapping   meeting , I will introduce the concept of Design Thinking as well as the visual representation of the four   stages ( “ what is ” , “ what if ” , “ what wows ” , and “ what works ” ) at the kickoff meeting of the project , and   also briefly at the Mind Mapping meeting .   This will lay the groundwork for the future activities . 

 3 . Certain personality thrive in group discussion and ideas written on the board often came from those .    Further , discussion may be cut short due to time constraint . To better engage the quieter people and to   ensure all valuable insights are captured , I will ask participants to discuss at the table but each of them   needs to leave their set of responses behind .
### Output: 