Challenge :     I am working as an acting Team Lead in a HR Communications function . Some team   members felt they were n’t being fulfilled and external stakeholders wanted more value   added support . As part creating plans for the coming year we discussed as team the need   add further value to the organization and move towards a new vision of strategic   communications . That was the problem we started with : ‘ How might we improve   communications in the department ? ’ .      Selection :     As a precursor towards ideating new innovative ways to enhance communications in the   department , we had a team meeting inviting colleagues and different stakeholders to map   out the current services and experience we offer . We thought before exploring ideas we   need to know where we were . We would then fully map out ideas , and then review which   ones would be high priority . But in our approach we felt it important to be able to   understand the current lay of the land and the mind mapping exercise was going to play an   important role for us in that regard . To ensure I was well equipped to facilitate the session , I   reviewed ‘ the Mind Mapping tool ’ video from Week 3 .      Application :   We began the session outlining design challenge as noted under the challenge heading . Our   diverse stakeholders from within and without the team were invited to review current   communication assets produced by the team in recent months as well as interview notes   with department employees outlining experiences around communications as well as KPI ’s   around communications sent and survey data on quality of communications .      When the participants had reviewed the content we met together to initially map out what   the Communications team were producing in terms of communications . We asked   participants to make their own notes of mapping the as is scenario . Since we are working   remotely we used a skype whiteboard to take turns to place on a collective space , making   sure more senior members of the team went last supporting a safe space to share opinions .   I then facilitated a conversation with the team to cluster the groups of ideas listed .      We then took virtual stickers to each place on the clusters where we felt the greatest value   was provided and where we felt we needed to reduce transactional work . Through this   exercise we conducted mapping the ‘ As Is ’ scenario which then fed into a follow up mind   mapping session of what an ideal future could look like , with the same diverse participant   mapping what they would want to experience from a communications function .      Insight   Through the exercise I learnt about the power of collective wisdom and the richness of   perspectives that bringing together people from diverse outlooks and lenses bring . For   instance in this case we had people from our own team but also ‘ customers ’ – which made   us think about things from the perspective of the end user . From a personal perspective it   was so useful to switch up and challenge one ’s own assumptions . 

 The insights this experience brought to me was the importance of inclusivity and   accommodating different voices . The importance of creating an environment that   everyone ’s voice matters . Actually this process in itself gave various people more skin in the   game by shaping the outcome of the meeting . And finally it helped us really understand the   end user much more .     Approach     I would use this tool next time also . As it allowed for an creative and enjoyable way to map   current services from the perspective of the ‘ customer ’ . However going forward I would   incorporate more storytelling to enable us to empathize more with the human centred   needs of our end user . Furthermore I would like to have our team more of a back seat to   ensure we listen to the customer needs more rather than prescribe . Finally I would diversify   more voices of our customer also . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge :     I am working as an acting Team Lead in a HR Communications function . Some team   members felt they were n’t being fulfilled and external stakeholders wanted more value   added support . As part creating plans for the coming year we discussed as team the need   add further value to the organization and move towards a new vision of strategic   communications . That was the problem we started with : ‘ How might we improve   communications in the department ? ’ .      Selection :     As a precursor towards ideating new innovative ways to enhance communications in the   department , we had a team meeting inviting colleagues and different stakeholders to map   out the current services and experience we offer . We thought before exploring ideas we   need to know where we were . We would then fully map out ideas , and then review which   ones would be high priority . But in our approach we felt it important to be able to   understand the current lay of the land and the mind mapping exercise was going to play an   important role for us in that regard . To ensure I was well equipped to facilitate the session , I   reviewed ‘ the Mind Mapping tool ’ video from Week 3 .      Application :   We began the session outlining design challenge as noted under the challenge heading . Our   diverse stakeholders from within and without the team were invited to review current   communication assets produced by the team in recent months as well as interview notes   with department employees outlining experiences around communications as well as KPI ’s   around communications sent and survey data on quality of communications .      When the participants had reviewed the content we met together to initially map out what   the Communications team were producing in terms of communications . We asked   participants to make their own notes of mapping the as is scenario . Since we are working   remotely we used a skype whiteboard to take turns to place on a collective space , making   sure more senior members of the team went last supporting a safe space to share opinions .   I then facilitated a conversation with the team to cluster the groups of ideas listed .      We then took virtual stickers to each place on the clusters where we felt the greatest value   was provided and where we felt we needed to reduce transactional work . Through this   exercise we conducted mapping the ‘ As Is ’ scenario which then fed into a follow up mind   mapping session of what an ideal future could look like , with the same diverse participant   mapping what they would want to experience from a communications function .      Insight   Through the exercise I learnt about the power of collective wisdom and the richness of   perspectives that bringing together people from diverse outlooks and lenses bring . For   instance in this case we had people from our own team but also ‘ customers ’ – which made   us think about things from the perspective of the end user . From a personal perspective it   was so useful to switch up and challenge one ’s own assumptions . 

 The insights this experience brought to me was the importance of inclusivity and   accommodating different voices . The importance of creating an environment that   everyone ’s voice matters . Actually this process in itself gave various people more skin in the   game by shaping the outcome of the meeting . And finally it helped us really understand the   end user much more .     Approach     I would use this tool next time also . As it allowed for an creative and enjoyable way to map   current services from the perspective of the ‘ customer ’ . However going forward I would   incorporate more storytelling to enable us to empathize more with the human centred   needs of our end user . Furthermore I would like to have our team more of a back seat to   ensure we listen to the customer needs more rather than prescribe . Finally I would diversify   more voices of our customer also .
### Output: 