Reflection – Visualization 

 Challenge 

 I work in the postgraduate department of a public university . As general   coordinator I seek to improve the administrative and academic processes of the   area . One of the biggest challenges outlined by the area was to find the reasons   why students were late or missed their master 's classes , generating discomfort for   the teacher who in some cases had to repeat the content of the class . Likewise , at   the end of the module they obtained low grades and punished with a low grade in   the heterogeneous evaluation of the teacher . All this generated an uncomfortable   situation for both the management of classes and administrative attention . 

 Selection 

 The first tool used was Journey Mapping , which shows the steps that students   follow during their experience and relationship with the university . It allows to   visualize through a diagram each one of the phases of the student and their   interaction with the service they receive . 

 The second tool that was proposed to work was Workshop , which allows students   to directly interact with the process , give information based on experience and   help find causes and improvements in the workshop . 

 Obtaining the best from the Workshop , it was proposed to land what was found   and propose a solution in Co - Creation , in order for students to feel part of the   solution to the challenge posed . 

 Finally , the Visualization tool was used , which allowed giving a final presentation   interactively to all students , teachers and administrators , so that everyone   understands the importance of change and impact on the final result . 

 Application 

 All the previously mentioned tools were applied in work sessions with the   students ( clients ) . We recognized that the most important thing for the solution to   be successful was to listen to the voice of the students and through their   experience to find a solution to the problem . The sessions were held on Saturdays ,   so that they did not interfere with their working hours or night studies during the   week . It was kept with the students about the idea of starting this project   together , giving them the freedom to participate in the discussion of ideas , search   for root causes and analysis of possible solutions . The purpose of each workshop   was to get to know more about the student 's way of life outside the classroom ,   how their work and family load was distributed , not just the academic one . 

 Insight 

 Developing visual tools in the workshops allowed us to observe the long journeys   that students had to make to get to university . One of the realities found was to   realize that the students found it difficult to get to the university campus due to   their location , the schedule for teaching classes and the restrictions they had on   their own work . When mapping the routes , identifying the areas with the greatest   influx and displacement , it was observed that just at the time set for the start of   classes , it was related to the peak hours of traffic in the city and caused students   to arrive late to their lessons . Similarly , it was observed that there were alternate   routes that were very little used by the students , which could serve for a faster   arrival . 

 Approach 

 For next internship I would like to invite the managers and owners of the   companies where our students work , since they indirectly have a relationship with   the master 's students . I think that if they realized the effort and dedication that   was put into the project , they could give more flexibility in their work and see the   investment that there is to learn in the academic field , which would allow them to   see the positive results applied in their own organizations . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Visualization 

 Challenge 

 I work in the postgraduate department of a public university . As general   coordinator I seek to improve the administrative and academic processes of the   area . One of the biggest challenges outlined by the area was to find the reasons   why students were late or missed their master 's classes , generating discomfort for   the teacher who in some cases had to repeat the content of the class . Likewise , at   the end of the module they obtained low grades and punished with a low grade in   the heterogeneous evaluation of the teacher . All this generated an uncomfortable   situation for both the management of classes and administrative attention . 

 Selection 

 The first tool used was Journey Mapping , which shows the steps that students   follow during their experience and relationship with the university . It allows to   visualize through a diagram each one of the phases of the student and their   interaction with the service they receive . 

 The second tool that was proposed to work was Workshop , which allows students   to directly interact with the process , give information based on experience and   help find causes and improvements in the workshop . 

 Obtaining the best from the Workshop , it was proposed to land what was found   and propose a solution in Co - Creation , in order for students to feel part of the   solution to the challenge posed . 

 Finally , the Visualization tool was used , which allowed giving a final presentation   interactively to all students , teachers and administrators , so that everyone   understands the importance of change and impact on the final result . 

 Application 

 All the previously mentioned tools were applied in work sessions with the   students ( clients ) . We recognized that the most important thing for the solution to   be successful was to listen to the voice of the students and through their   experience to find a solution to the problem . The sessions were held on Saturdays ,   so that they did not interfere with their working hours or night studies during the   week . It was kept with the students about the idea of starting this project   together , giving them the freedom to participate in the discussion of ideas , search   for root causes and analysis of possible solutions . The purpose of each workshop   was to get to know more about the student 's way of life outside the classroom ,   how their work and family load was distributed , not just the academic one . 

 Insight 

 Developing visual tools in the workshops allowed us to observe the long journeys   that students had to make to get to university . One of the realities found was to   realize that the students found it difficult to get to the university campus due to   their location , the schedule for teaching classes and the restrictions they had on   their own work . When mapping the routes , identifying the areas with the greatest   influx and displacement , it was observed that just at the time set for the start of   classes , it was related to the peak hours of traffic in the city and caused students   to arrive late to their lessons . Similarly , it was observed that there were alternate   routes that were very little used by the students , which could serve for a faster   arrival . 

 Approach 

 For next internship I would like to invite the managers and owners of the   companies where our students work , since they indirectly have a relationship with   the master 's students . I think that if they realized the effort and dedication that   was put into the project , they could give more flexibility in their work and see the   investment that there is to learn in the academic field , which would allow them to   see the positive results applied in their own organizations .
### Output: 