Reflection – Mind Mapping – Cesar Rivera 

 Challenge 

 I´m an innovation and design thinking consultant working with a Government State in México , one   of my objectives was to implement an Innovation Award to recognize all those brilliant ideas from   citizens about how to innovate government processes and services . A great challenge because you   need to make people think and understand what are those social problems , government programs   o services that could be redesign , innovated or changed but with a deep focus on proposing   innovative solutions and not only finger pointing what is wrong , a cultural change required .   In   Mexico when you talk about main social problems people tend to talk about their perception with   no facts or clarity about what the real problem is . 

 Selection 

 When you are designing a workshop and need to select the right tools   to develop new ideas to   solve government challenges , you will require to think about the different types or citizens that   will be participating on these events , you have students , non - government association ,   professionals on different fields and universities , just to name some of them . You need to find an   easy tool that anyone can understand quickly and easy to use with pencil , paper sheets . 

 For the Innovation Award that I mentioned , I selected a tool that can help the participants to   explore real problems beyond the symptoms they see , most of the time what the citizens see as a   problem is the result of another problem not seen . There´s a need for a deep dive into what   exactly you are identifying as problem to propose the right solution . 

 The Design Thinking tool I selected to identify what are the potential sub problems is the mind   mapping tool , because it makes people think broader about what other problems can be seen   related to that .   Mind Mapping helps people and organization to be clear about a topic , any   related topics , called subtopic and ideas around subtopics as we see in the below picture 

 Application 

 For a workshop I present the main areas current government is focusing on , something called   “ State Development Plan ” that define the government priorities to align all the ideas around   government objectives and also to have budget assigned if a great idea comes from those   workshops that could be implemented 

 I organize the citizens by group of minimum three , maximum five , looking for diversity on age ,   education , gender , etc . , to have different perceptions and great discussions among the groups .   People take a flipchart sheet and stick it in the wall , start discussing what could be a problem that   needs faster and innovative solutions using the State Development Plan , write the problem   selected at the center of the flipchart sheet , the next step requires to identify from that selected   problem any other types of problems that could fall under this description , ask them to think and   write in post - it note all those problems related to the main one , one post - it note per idea , no   limits on number of ideas , usually the activity takes 20 minutes . 

 After that , you ask someone from each team to start reading all the post - it notes and start   grouping them if are related , looking for affinity groups among all or any connections , in this step   you have created different arms and secondary arms to the main problem , once you complete to   group them you can give a name of to each group with the most representative description ,   connect with lines the main problem and the sub - problems . When this activity is completed you   have now defined multiple sub - problems , in most of the cases those are the ones that citizens see   as the ones to solve , problems specific to address . 

 Insight 

 Mind Mapping is a great starter when you need that everybody has the same understanding about   a concept ; We at the government office expect that citizens can have a better understanding of   social problems and all the variation of those problems . We , as humans , tend to generalize our   perception about many things .   Mind Mapping helps us to have clear picture of what´s behind or   above the topic to analyze , and also helped citizens to think that social problems can´t be named   generically , they need to be clearly identified and the sum of all those problems solved will result   in a better perception of their reality . Design Thinking is a great problem - solving tool where   anyone can innovate 

 Approach 

 As an Innovation and Design Thinking Consultant I always make use of this type of tools that allows   teams to have a discussion , analysis , and agreements . I would applied the same tool but now with   engineering groups , mind mapping areas to do a research or trying to find different ways to solve a   problem , also with Human Resources teams I would use it identify employee needs listening to   their problems . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Cesar Rivera
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Mind Mapping – Cesar Rivera 

 Challenge 

 I´m an innovation and design thinking consultant working with a Government State in México , one   of my objectives was to implement an Innovation Award to recognize all those brilliant ideas from   citizens about how to innovate government processes and services . A great challenge because you   need to make people think and understand what are those social problems , government programs   o services that could be redesign , innovated or changed but with a deep focus on proposing   innovative solutions and not only finger pointing what is wrong , a cultural change required .   In   Mexico when you talk about main social problems people tend to talk about their perception with   no facts or clarity about what the real problem is . 

 Selection 

 When you are designing a workshop and need to select the right tools   to develop new ideas to   solve government challenges , you will require to think about the different types or citizens that   will be participating on these events , you have students , non - government association ,   professionals on different fields and universities , just to name some of them . You need to find an   easy tool that anyone can understand quickly and easy to use with pencil , paper sheets . 

 For the Innovation Award that I mentioned , I selected a tool that can help the participants to   explore real problems beyond the symptoms they see , most of the time what the citizens see as a   problem is the result of another problem not seen . There´s a need for a deep dive into what   exactly you are identifying as problem to propose the right solution . 

 The Design Thinking tool I selected to identify what are the potential sub problems is the mind   mapping tool , because it makes people think broader about what other problems can be seen   related to that .   Mind Mapping helps people and organization to be clear about a topic , any   related topics , called subtopic and ideas around subtopics as we see in the below picture 

 Application 

 For a workshop I present the main areas current government is focusing on , something called   “ State Development Plan ” that define the government priorities to align all the ideas around   government objectives and also to have budget assigned if a great idea comes from those   workshops that could be implemented 

 I organize the citizens by group of minimum three , maximum five , looking for diversity on age ,   education , gender , etc . , to have different perceptions and great discussions among the groups .   People take a flipchart sheet and stick it in the wall , start discussing what could be a problem that   needs faster and innovative solutions using the State Development Plan , write the problem   selected at the center of the flipchart sheet , the next step requires to identify from that selected   problem any other types of problems that could fall under this description , ask them to think and   write in post - it note all those problems related to the main one , one post - it note per idea , no   limits on number of ideas , usually the activity takes 20 minutes . 

 After that , you ask someone from each team to start reading all the post - it notes and start   grouping them if are related , looking for affinity groups among all or any connections , in this step   you have created different arms and secondary arms to the main problem , once you complete to   group them you can give a name of to each group with the most representative description ,   connect with lines the main problem and the sub - problems . When this activity is completed you   have now defined multiple sub - problems , in most of the cases those are the ones that citizens see   as the ones to solve , problems specific to address . 

 Insight 

 Mind Mapping is a great starter when you need that everybody has the same understanding about   a concept ; We at the government office expect that citizens can have a better understanding of   social problems and all the variation of those problems . We , as humans , tend to generalize our   perception about many things .   Mind Mapping helps us to have clear picture of what´s behind or   above the topic to analyze , and also helped citizens to think that social problems can´t be named   generically , they need to be clearly identified and the sum of all those problems solved will result   in a better perception of their reality . Design Thinking is a great problem - solving tool where   anyone can innovate 

 Approach 

 As an Innovation and Design Thinking Consultant I always make use of this type of tools that allows   teams to have a discussion , analysis , and agreements . I would applied the same tool but now with   engineering groups , mind mapping areas to do a research or trying to find different ways to solve a   problem , also with Human Resources teams I would use it identify employee needs listening to   their problems .
### Output: 