Design Thinking   Reflection Paper 

 Miguel Perez                                         University of Virginia 

 Due to the quarantine , supermarkets only accept 

 a limited number of customers to shop inside their 

 buildings to promote social distancing . Some 

 supermarkets are forced to close , accepting no 

 customers at all . People who do shop tend to buy a 

 month ’s worth of groceries in fear that if they shop 

 weekly , the chance of them catching the virus 

 increases . The large amount of items purchased leads 

 to other people getting robbed of the chance to 

 shop , and for the ones who do shop , they bring home 

 a heavier load that requires another person to carry 

 which violates social distancing . 

 The design thinking tool I will be using is mind 

 mapping . For me , mind mapping is a representation of 

 your mind and it is used to look for patterns and 

 insights . 

 I used to use mind mapping as a substitute for 

 lecture notes since I am still a high school 

 student , so using it in design thinking was very new 

 to me . It is a creative way to organize information 

 in clusters . I used it to answer the question “ What 

 is ? ” . My mind map included branches of who the 

 customers are and their problems are . Based on 

 empathy and observation , I noticed my mom would be 

 very tired when she comes home from shopping . She 

 makes sure to spray everything with alcohol after 

 throwing away a disposable face mask . After that she 

 takes a bath to make sure she ’s clean when she 

 breastfeeds my brother . Everything my mom does is 

 for the family ’s sake . She wanted to shop for us , 

 but she ’s tired of carrying heavy bags by herself . 

 She is also scared of our safety . Mind mapping was 

 very effective in defining the problem . 

 In applying mind mapping to the challenge , I was 

 able to think beyond myself . It was as if my mind 

 and the consumer ’s hearts were merged together to 

 become one thinking machine . Emphasis on the needs 

 of the consumer was put in on the design thinking 

 process . I was introduced to mind mapping as an 

 alternative to linear notes ; a way to study easier . 

 Now that I know mind mapping can be used in 

 business , I am able to be creative , intuitive and 

 logical . 

 Next time I do this , I think I will use the 

 storytelling tool since I could ’ve told the story of 

 my mom ’s hardships to provide food on the table . I 

 could ’ve possibly reached a higher level of empathy 

 and a more concrete definition of the problem . Maybe 

 I could have used my friend ’s parents and what their 

 hardships were to create multiple personas so that 

 the solution I come up with will benefit more 

 people . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Miguel Perez
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Design Thinking   Reflection Paper 

 Miguel Perez                                         University of Virginia 

 Due to the quarantine , supermarkets only accept 

 a limited number of customers to shop inside their 

 buildings to promote social distancing . Some 

 supermarkets are forced to close , accepting no 

 customers at all . People who do shop tend to buy a 

 month ’s worth of groceries in fear that if they shop 

 weekly , the chance of them catching the virus 

 increases . The large amount of items purchased leads 

 to other people getting robbed of the chance to 

 shop , and for the ones who do shop , they bring home 

 a heavier load that requires another person to carry 

 which violates social distancing . 

 The design thinking tool I will be using is mind 

 mapping . For me , mind mapping is a representation of 

 your mind and it is used to look for patterns and 

 insights . 

 I used to use mind mapping as a substitute for 

 lecture notes since I am still a high school 

 student , so using it in design thinking was very new 

 to me . It is a creative way to organize information 

 in clusters . I used it to answer the question “ What 

 is ? ” . My mind map included branches of who the 

 customers are and their problems are . Based on 

 empathy and observation , I noticed my mom would be 

 very tired when she comes home from shopping . She 

 makes sure to spray everything with alcohol after 

 throwing away a disposable face mask . After that she 

 takes a bath to make sure she ’s clean when she 

 breastfeeds my brother . Everything my mom does is 

 for the family ’s sake . She wanted to shop for us , 

 but she ’s tired of carrying heavy bags by herself . 

 She is also scared of our safety . Mind mapping was 

 very effective in defining the problem . 

 In applying mind mapping to the challenge , I was 

 able to think beyond myself . It was as if my mind 

 and the consumer ’s hearts were merged together to 

 become one thinking machine . Emphasis on the needs 

 of the consumer was put in on the design thinking 

 process . I was introduced to mind mapping as an 

 alternative to linear notes ; a way to study easier . 

 Now that I know mind mapping can be used in 

 business , I am able to be creative , intuitive and 

 logical . 

 Next time I do this , I think I will use the 

 storytelling tool since I could ’ve told the story of 

 my mom ’s hardships to provide food on the table . I 

 could ’ve possibly reached a higher level of empathy 

 and a more concrete definition of the problem . Maybe 

 I could have used my friend ’s parents and what their 

 hardships were to create multiple personas so that 

 the solution I come up with will benefit more 

 people .
### Output: 