Design Thinking Reflexion 

 Storytelling & Visual Thinking 

 Challenge :   I am part of a large aeronautic newly implemented “ acceleration zone ” . This zone is a physical   space where we work with teams to co - construct collaborative work sessions with the aim to   accelerate a specific project phase / group need . The collaborative work sessions are workshops   that follow a specific methodology to engage the participants and to “ live a collaborative   experience ” . Before the actual event day , a series of preparation meetings are held with the   customers to understand their need , their intention and from there design a collaborative session .   The challenge faced many times is simply to pinpoint the actual need or issues to be treated .   Most of our customers are engineers and have been working in the company for many years .   What is obvious for them , is not for me ( I am not of Engineering background and new in the   industry ) . Their language , abbreviations , technical jargon makes the definition of a need and   problem statement many times a challenge . 

 Selection & Application :    In my case , it is the selection of 2 tools : storytelling and visual thinking . These two tools have   become part of my go to toolbox items for simplifying complex topics and creating a common   ground to understand my customer ’s needs . 

 Storytelling helps me align with my customers on their need by breaking down complex issues .   It ’s a tool that enables me to quickly engage with my customers and create a connection .   During the first workshop preparation meetings , I invite my customers to tell me their story , I   share the basic principles of storytelling and hear what their initial story is . It ’s interesting to see   what information is shared first and what is left out . It ’s a great way to create an exchange to   find an understanding of their need . As we move ahead It is also a mean to tell my session   design story , explain to my customers how my workshop design will cover their need it is the   best way to continually engage them in the story / event that is being co - constructed . In addition ,   I have included aspects of visual thinking in the form of scribing / sketch noting . It allows us to   focus on key information , focus on our discussion . It brings us all around the table to quickly   align given the simplicity of the information / visual graphic created together . The use of scribing   does bring a difficulty for me , it is hard not to fall into too much detail but to capture the essence   of the information . 

 Insight :    The insight I have gained from storytelling is that the intention my customers have and the   actual objective they come with are many times not aligned . Storytelling is a mean to   understand and identify the true intention . For scribing , it is around capturing the essence , all   details are not necessary , here an unfinished product is fine , if the essence is captured . 

 Approach :    I think that the approach is working well , I would like to engage more actively with my customers   by providing as a learning launch approach to simulate collaborative working session in the   form of Discovery tours . This would provide my customers a hands - on experience of the way of   working , and provide me the possibility to adapt to specific customer needs . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Design Thinking Reflexion 

 Storytelling & Visual Thinking 

 Challenge :   I am part of a large aeronautic newly implemented “ acceleration zone ” . This zone is a physical   space where we work with teams to co - construct collaborative work sessions with the aim to   accelerate a specific project phase / group need . The collaborative work sessions are workshops   that follow a specific methodology to engage the participants and to “ live a collaborative   experience ” . Before the actual event day , a series of preparation meetings are held with the   customers to understand their need , their intention and from there design a collaborative session .   The challenge faced many times is simply to pinpoint the actual need or issues to be treated .   Most of our customers are engineers and have been working in the company for many years .   What is obvious for them , is not for me ( I am not of Engineering background and new in the   industry ) . Their language , abbreviations , technical jargon makes the definition of a need and   problem statement many times a challenge . 

 Selection & Application :    In my case , it is the selection of 2 tools : storytelling and visual thinking . These two tools have   become part of my go to toolbox items for simplifying complex topics and creating a common   ground to understand my customer ’s needs . 

 Storytelling helps me align with my customers on their need by breaking down complex issues .   It ’s a tool that enables me to quickly engage with my customers and create a connection .   During the first workshop preparation meetings , I invite my customers to tell me their story , I   share the basic principles of storytelling and hear what their initial story is . It ’s interesting to see   what information is shared first and what is left out . It ’s a great way to create an exchange to   find an understanding of their need . As we move ahead It is also a mean to tell my session   design story , explain to my customers how my workshop design will cover their need it is the   best way to continually engage them in the story / event that is being co - constructed . In addition ,   I have included aspects of visual thinking in the form of scribing / sketch noting . It allows us to   focus on key information , focus on our discussion . It brings us all around the table to quickly   align given the simplicity of the information / visual graphic created together . The use of scribing   does bring a difficulty for me , it is hard not to fall into too much detail but to capture the essence   of the information . 

 Insight :    The insight I have gained from storytelling is that the intention my customers have and the   actual objective they come with are many times not aligned . Storytelling is a mean to   understand and identify the true intention . For scribing , it is around capturing the essence , all   details are not necessary , here an unfinished product is fine , if the essence is captured . 

 Approach :    I think that the approach is working well , I would like to engage more actively with my customers   by providing as a learning launch approach to simulate collaborative working session in the   form of Discovery tours . This would provide my customers a hands - on experience of the way of   working , and provide me the possibility to adapt to specific customer needs .
### Output: 