Reflection : Storytelling 

 Challenge & Selection 

 As a business consultant , storytelling is one of the greatest process in my toolbox . It allows my   clients to take a step back from the day to day actions and see the larger picture . Most of the   work in a company is splitted between different people and different department . This leads to   frustration and a feeling of policing by the management . Storytelling allows me to do two things : 

 ● Understanding the pains of users : narrating their experience pinpoints what needs to be   improved or changed 

 ● Share the end to end process with everyone involved : we paint a common   understanding of the process and its goal 

 This is especially true with workflow and validation processes where each participants only see   a fraction of the whole . 

 Application 

 One of the best application I was a witness of is a budget process between the HR and Finance   departments .   Both departments were relying on each other to close some of their processes . The Finance   Departments needed the HR hiring and turnover projections to set their budget . At the same   time the HR department was waiting for Finance budget to plan hiring .   I set up several workshops with both departments and we went through their budget process . I   ask them to narrate what they were doing in details and how they feel it should be done .   The Finance department explained they were in fact coordinating inputs from all departments   and were under pressure from the management to get results quickly even if not precise at first .   In fact , several versions were always presented before the final budget . A ballpark figure was   better than nothing at first .   The HR department on the other hand , were trying to be get as close as possible to the number   of hires for the next year . They were defining the main positions and skills they would hire and   calculated their budget based on those inputs . 

 Insight 

 Sharing those stories between the two departments allowed them to understand what they were   doing and how they could communicate better . Whereas the Finance department was looking   for constant updates , HR thought that it needed to give its input only when it was sure of   everything . 

 Without strorytelling , we might have missed this key point as speaking only about data , HR   would have say that it provided accurate results .   What we did was set up weekly synchronization points between the two departments so that   they can support each other defining their respective budget . It allowed them to speed up their   budget process and 

 Approach 

 I think that storytelling was a powerful driver for change . It allowed to see the world through the   other eyes . The limit is that the person narrating needs to take a step back and explain in   layman terms what she is doing , otherwise no real exchange happens .   I would also add visualization to the workshops to help everyone share the same vision . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection : Storytelling 

 Challenge & Selection 

 As a business consultant , storytelling is one of the greatest process in my toolbox . It allows my   clients to take a step back from the day to day actions and see the larger picture . Most of the   work in a company is splitted between different people and different department . This leads to   frustration and a feeling of policing by the management . Storytelling allows me to do two things : 

 ● Understanding the pains of users : narrating their experience pinpoints what needs to be   improved or changed 

 ● Share the end to end process with everyone involved : we paint a common   understanding of the process and its goal 

 This is especially true with workflow and validation processes where each participants only see   a fraction of the whole . 

 Application 

 One of the best application I was a witness of is a budget process between the HR and Finance   departments .   Both departments were relying on each other to close some of their processes . The Finance   Departments needed the HR hiring and turnover projections to set their budget . At the same   time the HR department was waiting for Finance budget to plan hiring .   I set up several workshops with both departments and we went through their budget process . I   ask them to narrate what they were doing in details and how they feel it should be done .   The Finance department explained they were in fact coordinating inputs from all departments   and were under pressure from the management to get results quickly even if not precise at first .   In fact , several versions were always presented before the final budget . A ballpark figure was   better than nothing at first .   The HR department on the other hand , were trying to be get as close as possible to the number   of hires for the next year . They were defining the main positions and skills they would hire and   calculated their budget based on those inputs . 

 Insight 

 Sharing those stories between the two departments allowed them to understand what they were   doing and how they could communicate better . Whereas the Finance department was looking   for constant updates , HR thought that it needed to give its input only when it was sure of   everything . 

 Without strorytelling , we might have missed this key point as speaking only about data , HR   would have say that it provided accurate results .   What we did was set up weekly synchronization points between the two departments so that   they can support each other defining their respective budget . It allowed them to speed up their   budget process and 

 Approach 

 I think that storytelling was a powerful driver for change . It allowed to see the world through the   other eyes . The limit is that the person narrating needs to take a step back and explain in   layman terms what she is doing , otherwise no real exchange happens .   I would also add visualization to the workshops to help everyone share the same vision .
### Output: 