Peer Graded Assignment 

 Joyce Ka 

 14 December 2015 

 Challenge   I work as an internal strategy consultant / project manager for an Operations division in an airline .      One of the departments recently got approval to spend USD 4 million on using virtual training technology for   training cabin crew ( both new cabin crew and those being developed to move up to more senior roles on   board flights ) . The original business case for the project was admittedly quite flimsy and , having gotten   approved , there were varying views in the departments leadership team on which technology solutions would   benefit the most in terms of training engagement and effectiveness as well as drive operational efficiency .      My role as the project manager assigned to the project was to define a scope and requirements for the project   so that a tender could be floated for solution providers . That being said , the department head and her   leadership team were not aligned on what issues they were trying to solve and had a tendency to jump   straight into talking about technologies that should be brought in . The core team discussed the issue at hand   and agreed that , if we initiated a typical scope phase , we would struggle to get detailed and specific   requirements for the solution .      Selection   Given the two key issues of unaligned stakeholders and a focus on technology rather than   problems / opportunities , we decided that we needed to go through a mind mapping process i.e. a structured   process that would include a review of research conducted in order to jointly identify insights and patterns   that would be the basis of establishing criteria for the idea generation phase .       Application   We decided to hold a visioning session for the project where we could get the leadership team to collectively   identify the key challenges being faced within the training department today and establish a set of criteria   against which different virtual learning solutions would be assessed .      But before we held the visioning session , we reviewed the research done during the business case phase to   see if any additional areas needed to be explored or research revisited . Following was the research already   available :       Analysis of course volumes and resource utilization ( facilities and trainers ) for different types of course 

    Aggregation of survey results from courses for the last year 

    Interviews with full time and part time trainers to get their view on training effectiveness and engagement   for different channels and courses 

    Identification of minimum training requirements from a regulatory and safety perspective 

    Desktop research on virtual training technology trends 

 Having reviewed the above , the core team agreed that we needed to conduct one more activities before   planning the workshop :      Direct observation and interviews with cabin crew currently in training courses to understand their   perspective on the existing training process and course . This was later represented as a journey map of   cabin crew with key observations highlighted as crew went through their learning journey at the airline . 

 Having completed the research , we then planned the day long visioning workshop to include the following :      5 minutes presentation for each analysis / research to give participants background information on it . 

    1 hour guided session for participants to walk through and synthesize all the research for themselves . A   table was setup for each of the top 5 courses with posters of all the research applicable to the course .   There was also an additional table to be setup where the trainer and leadership team interviews would be   made available with word clouds created from the interview script . Participants would be split into two   groups with a core team member assigned to guide the walk through . They would also be provided wit a   simple handout that let them note their key observations on what works well and what needs   improvement by course and overall . 

    2 hour session to collectively identify insights relating to challenges from three perspectives - trainer ,   cabin crew and internal department perspective 

    1 hour session to use the insights to define criteria for identifying which virtual technologies would be   relevant for cabin crew training 

 The core team facilitated the visioning session based on the above plan and significant progress was made   towards aligning the training departments leadership team on what they believed they wanted to achieve   through introducing virtual learning technologies in their divisions . It was great to hear conversations during   the insights and criteria phase because , for the first time , we were focusing on issues and opportunities   instead of technologies . As we finished the day , we had a very clear set of needs that we believed the right   solutions should meet and the team was more aligned . 

 Approach   Having gone through the process and reflected on it , I believe we used the right process to get consensus on   the challenges being faced and establishing a set of design criteria . That being said , it would have been   beneficial to include a virtual learning partner as a collaborator during the visioning session especially to get a   different perspective when establishing design criteria . We do have a partner who has worked closely with the   organisation during the business case phase and it was a bit of a missed opportunity to not bring them into the   session . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Joyce Ka
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Peer Graded Assignment 

 Joyce Ka 

 14 December 2015 

 Challenge   I work as an internal strategy consultant / project manager for an Operations division in an airline .      One of the departments recently got approval to spend USD 4 million on using virtual training technology for   training cabin crew ( both new cabin crew and those being developed to move up to more senior roles on   board flights ) . The original business case for the project was admittedly quite flimsy and , having gotten   approved , there were varying views in the departments leadership team on which technology solutions would   benefit the most in terms of training engagement and effectiveness as well as drive operational efficiency .      My role as the project manager assigned to the project was to define a scope and requirements for the project   so that a tender could be floated for solution providers . That being said , the department head and her   leadership team were not aligned on what issues they were trying to solve and had a tendency to jump   straight into talking about technologies that should be brought in . The core team discussed the issue at hand   and agreed that , if we initiated a typical scope phase , we would struggle to get detailed and specific   requirements for the solution .      Selection   Given the two key issues of unaligned stakeholders and a focus on technology rather than   problems / opportunities , we decided that we needed to go through a mind mapping process i.e. a structured   process that would include a review of research conducted in order to jointly identify insights and patterns   that would be the basis of establishing criteria for the idea generation phase .       Application   We decided to hold a visioning session for the project where we could get the leadership team to collectively   identify the key challenges being faced within the training department today and establish a set of criteria   against which different virtual learning solutions would be assessed .      But before we held the visioning session , we reviewed the research done during the business case phase to   see if any additional areas needed to be explored or research revisited . Following was the research already   available :       Analysis of course volumes and resource utilization ( facilities and trainers ) for different types of course 

    Aggregation of survey results from courses for the last year 

    Interviews with full time and part time trainers to get their view on training effectiveness and engagement   for different channels and courses 

    Identification of minimum training requirements from a regulatory and safety perspective 

    Desktop research on virtual training technology trends 

 Having reviewed the above , the core team agreed that we needed to conduct one more activities before   planning the workshop :      Direct observation and interviews with cabin crew currently in training courses to understand their   perspective on the existing training process and course . This was later represented as a journey map of   cabin crew with key observations highlighted as crew went through their learning journey at the airline . 

 Having completed the research , we then planned the day long visioning workshop to include the following :      5 minutes presentation for each analysis / research to give participants background information on it . 

    1 hour guided session for participants to walk through and synthesize all the research for themselves . A   table was setup for each of the top 5 courses with posters of all the research applicable to the course .   There was also an additional table to be setup where the trainer and leadership team interviews would be   made available with word clouds created from the interview script . Participants would be split into two   groups with a core team member assigned to guide the walk through . They would also be provided wit a   simple handout that let them note their key observations on what works well and what needs   improvement by course and overall . 

    2 hour session to collectively identify insights relating to challenges from three perspectives - trainer ,   cabin crew and internal department perspective 

    1 hour session to use the insights to define criteria for identifying which virtual technologies would be   relevant for cabin crew training 

 The core team facilitated the visioning session based on the above plan and significant progress was made   towards aligning the training departments leadership team on what they believed they wanted to achieve   through introducing virtual learning technologies in their divisions . It was great to hear conversations during   the insights and criteria phase because , for the first time , we were focusing on issues and opportunities   instead of technologies . As we finished the day , we had a very clear set of needs that we believed the right   solutions should meet and the team was more aligned . 

 Approach   Having gone through the process and reflected on it , I believe we used the right process to get consensus on   the challenges being faced and establishing a set of design criteria . That being said , it would have been   beneficial to include a virtual learning partner as a collaborator during the visioning session especially to get a   different perspective when establishing design criteria . We do have a partner who has worked closely with the   organisation during the business case phase and it was a bit of a missed opportunity to not bring them into the   session .
### Output: 