Example reflection – Story Telling 

 Challenge 

 Last week I was invited to help out with one of my customers currently going through a new software   deployment . They were having some challenges getting all their employees ’ buy - in into the project .   It ’s a small organization with a very senior population of employees whose day jobs involve them   being incredibly critical , and who are used to challenge a lot innovative decisions . Because they   had n’t been fully involved in the decision to move to the new solution - they were resisting .      The first thing I did was to spend time hearing from a couple of people who had some involvement in   the project , one of the partners as well as the project lead . This really helped me understand the   background in more detail and the specific aspects of the organizational culture which were making   this project so challenging . Based on my observations the biggest gap appeared to be a lack of   commitment from employees and the sponsors . They did n’t care if it was a success or not . 

 Selection 

 Working with the project lead we decided to craft a story to share with the employees to explain in   details why the decision to move to this new solution had been made , why it was the right strategic   partner for them , and how they individually would benefit in their day - to - day activities . 

 Application 

 We designed the story asking ourselves some questions like 

 •   To whom the story is addressed to ? Is it someone in particular ? A group ? A team ? This helps   us define our “ hero ” 

 •   What is his / her challenge ?   Which issue are we trying to solve with this story ? What this   challenge brings to our “ hero ” ? 

 •   How our “ hero ” did actually respond to this challenge ?   What are his / her motivations ? 

 •   Why did our “ hero ” make the choice he / she did ?   What gave him / her the courage to act ? 

 •   What was the outcome of this choice ?   Why does it matter ? 

 •   What is the moral or leadership lesson in this story ? 

 We told the story in a very personal and empathic way during one - to - one informal catch - up , around   a lunch or a coffee . As it ’s often the case with the communications messages given to employees   about change , there had n’t been much thought given to making an emotional connection with them   about the change during any of the initial communications messages . This proof of empathy and we ,   showing that we were actually caring about them , really get to them and granted us to start building   a more trustful connection with most of them . 

 Insight and Approach 

 As soon as we started to share the story with employees , we had an immediate positive reaction . In   the early days , the initial feedback has been overwhelmingly positive and has also contributed to the   executive sponsor agreeing to step up and take a larger role in the project moving forward .      The above is a very simple example that shows that storytelling can be a much more impactful way of   communicating with people than using standard , dry , boring IT communications . 

 Storytelling can be used to drive and inspire change . Stories have the power to make information   memorable , repeatable and easy to spread . They can motivate our brains to pay attention . They can   help shape new beliefs , change minds and inspire action .    Through storytelling we teach people ( starting with the children ) right from wrong , we share lessons   learnt and we create bonds with each other .    Storytelling allows people to connect with each other , to learn and to be inspired .     What I ’ve seen to be very effective is having employees from different teams and divisions of an   organization tell their own personal stories , and sharing them with the rest of the company . Hearing   a story from Jane in the Marketing team about how she was skeptical about a change she was being   asked to make , having insights into her values and challenges , then hearing how she overcomes them   and the success it has bought her is much more interesting reading than hearing a similar story about   an unknown person who works in a big and unknown tech company . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example reflection – Story Telling 

 Challenge 

 Last week I was invited to help out with one of my customers currently going through a new software   deployment . They were having some challenges getting all their employees ’ buy - in into the project .   It ’s a small organization with a very senior population of employees whose day jobs involve them   being incredibly critical , and who are used to challenge a lot innovative decisions . Because they   had n’t been fully involved in the decision to move to the new solution - they were resisting .      The first thing I did was to spend time hearing from a couple of people who had some involvement in   the project , one of the partners as well as the project lead . This really helped me understand the   background in more detail and the specific aspects of the organizational culture which were making   this project so challenging . Based on my observations the biggest gap appeared to be a lack of   commitment from employees and the sponsors . They did n’t care if it was a success or not . 

 Selection 

 Working with the project lead we decided to craft a story to share with the employees to explain in   details why the decision to move to this new solution had been made , why it was the right strategic   partner for them , and how they individually would benefit in their day - to - day activities . 

 Application 

 We designed the story asking ourselves some questions like 

 •   To whom the story is addressed to ? Is it someone in particular ? A group ? A team ? This helps   us define our “ hero ” 

 •   What is his / her challenge ?   Which issue are we trying to solve with this story ? What this   challenge brings to our “ hero ” ? 

 •   How our “ hero ” did actually respond to this challenge ?   What are his / her motivations ? 

 •   Why did our “ hero ” make the choice he / she did ?   What gave him / her the courage to act ? 

 •   What was the outcome of this choice ?   Why does it matter ? 

 •   What is the moral or leadership lesson in this story ? 

 We told the story in a very personal and empathic way during one - to - one informal catch - up , around   a lunch or a coffee . As it ’s often the case with the communications messages given to employees   about change , there had n’t been much thought given to making an emotional connection with them   about the change during any of the initial communications messages . This proof of empathy and we ,   showing that we were actually caring about them , really get to them and granted us to start building   a more trustful connection with most of them . 

 Insight and Approach 

 As soon as we started to share the story with employees , we had an immediate positive reaction . In   the early days , the initial feedback has been overwhelmingly positive and has also contributed to the   executive sponsor agreeing to step up and take a larger role in the project moving forward .      The above is a very simple example that shows that storytelling can be a much more impactful way of   communicating with people than using standard , dry , boring IT communications . 

 Storytelling can be used to drive and inspire change . Stories have the power to make information   memorable , repeatable and easy to spread . They can motivate our brains to pay attention . They can   help shape new beliefs , change minds and inspire action .    Through storytelling we teach people ( starting with the children ) right from wrong , we share lessons   learnt and we create bonds with each other .    Storytelling allows people to connect with each other , to learn and to be inspired .     What I ’ve seen to be very effective is having employees from different teams and divisions of an   organization tell their own personal stories , and sharing them with the rest of the company . Hearing   a story from Jane in the Marketing team about how she was skeptical about a change she was being   asked to make , having insights into her values and challenges , then hearing how she overcomes them   and the success it has bought her is much more interesting reading than hearing a similar story about   an unknown person who works in a big and unknown tech company .
### Output: 