Reflection - Storytelling 

 Challenge 

 It was the time I managed overseas office in Indonesia for a Japanese company . The   challenge I faced was how to persuade headquarters to apply the new design of the   office to enhance the working environment and more importantly productivity . At   that time , the former office has been used for more than 20 years . There were tons   of old documents out there that tells the inefficient old workstyle has continued over   the years . Luckily , I found relocation of the office the chance to change this office   environment dramatically to renew our workstyle and atmosphere filled with a   growth mindset . 

 However , new office design was a brand new attempt for my company at that time ,   which means I had to persuade many of stakeholders that this is the right move . It   was tough and frustrating . The biggest reason was it is almost impossible to quantify   every single effect and profitability that new design will incur . I could assume how   much personnel cost this project saves by calculating the working hours new   workstyle and efficient environment would save , but of course , I can not avoid leaving   some variables as assumptions . This means justifications of analysis are not perfect .   Therefore , how to get approval from each stakeholder who has different incentives   was the challenge I confronted . 

 Selection 

 This was a good example that tells the effectiveness of storytelling . At that time , I   needed a tool to convince people that would not agree with logic based on the mixture   of facts and opinion . Additionally , those I had to persuade were people who had never   come to Indonesia , so it was even harder for them to visualise what problem and   potential I feel and would like to solve . By sharing my frustration , feeling of chance ,   and expectation for the future , I needed to appeal to their emotion and to put them   into my shoes . Storytelling seemed to be exactly the one I had to try . 

 Application 

 First , I made a storyline that describes what current problems are , what the current   situation is based on , what environment I envision , and what effect I want to achieve   through this project . I thought a good story has a clear storyline that tells a clear   transition from one topic to another , which shows smooth flow as a whole story .   Therefore , I made a good structure for the story at first . Then , I made each section   more relatable for listeners by incorporating pictures and examples that are familiar   to listeners in Japan . The key was how to let them think of this problem as their   problem , not the problem somewhere overseas that does not affect their work . By   familiarize the story for them to visualise and feel the pain , I thought I could change   their attitude . Also , I tried to meet stakeholders in person as much as possible so   that the story sounds more real and tangible for them . To maximise the effect of   storytelling , I chose communication that strengthens human interaction . 

 Reflection - Storytelling 

 Insight 

 Through this project , I found two insights . First , what moves people is not logic , but   emotion and compassion . Logic is surely essential , but not enough to convince   everybody . Depending on the viewpoint , facts that logic is based on do not seem so ,   and the logic itself does not sound right sometimes . Especially in the condition that   has stakeholders from different incentives and viewpoints , we need a tool that   appeals to everyone ’s emotion . I realised that once everyone is on the same page   emotionally , things will start to move forward . 

 Second , I realised that especially in a large company that has a wide variety of   incentives , design thinking mindset will help innovations , even small changes , to   happen more easily . Often in a large traditional company , there are strong   motivations that ensure all initiatives are well controlled and well planned so that   we can avoid failure . However , if we can be more risk - tolerant for innovation using   a similar framework , it would be much easier to let everyone be on the same page ,   that generates a sense of team that tackles same issues , not a sense of defending   own interests . 

 Approach 

 For the next time , I would use storytelling technique to approach people from the   first touchpoint so that their entering point towards issue would be curiosity and   more empathetic rather than a stakeholder making a judgement for my issue . To   navigate stakeholders to have a team atmosphere also encourages them to think of   critical feedback , opinion , and questions that are productive to proceed with the   project . Storytelling sometimes needs patience and practice , but the effect of this   method will generate much productivity when looking back . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection - Storytelling 

 Challenge 

 It was the time I managed overseas office in Indonesia for a Japanese company . The   challenge I faced was how to persuade headquarters to apply the new design of the   office to enhance the working environment and more importantly productivity . At   that time , the former office has been used for more than 20 years . There were tons   of old documents out there that tells the inefficient old workstyle has continued over   the years . Luckily , I found relocation of the office the chance to change this office   environment dramatically to renew our workstyle and atmosphere filled with a   growth mindset . 

 However , new office design was a brand new attempt for my company at that time ,   which means I had to persuade many of stakeholders that this is the right move . It   was tough and frustrating . The biggest reason was it is almost impossible to quantify   every single effect and profitability that new design will incur . I could assume how   much personnel cost this project saves by calculating the working hours new   workstyle and efficient environment would save , but of course , I can not avoid leaving   some variables as assumptions . This means justifications of analysis are not perfect .   Therefore , how to get approval from each stakeholder who has different incentives   was the challenge I confronted . 

 Selection 

 This was a good example that tells the effectiveness of storytelling . At that time , I   needed a tool to convince people that would not agree with logic based on the mixture   of facts and opinion . Additionally , those I had to persuade were people who had never   come to Indonesia , so it was even harder for them to visualise what problem and   potential I feel and would like to solve . By sharing my frustration , feeling of chance ,   and expectation for the future , I needed to appeal to their emotion and to put them   into my shoes . Storytelling seemed to be exactly the one I had to try . 

 Application 

 First , I made a storyline that describes what current problems are , what the current   situation is based on , what environment I envision , and what effect I want to achieve   through this project . I thought a good story has a clear storyline that tells a clear   transition from one topic to another , which shows smooth flow as a whole story .   Therefore , I made a good structure for the story at first . Then , I made each section   more relatable for listeners by incorporating pictures and examples that are familiar   to listeners in Japan . The key was how to let them think of this problem as their   problem , not the problem somewhere overseas that does not affect their work . By   familiarize the story for them to visualise and feel the pain , I thought I could change   their attitude . Also , I tried to meet stakeholders in person as much as possible so   that the story sounds more real and tangible for them . To maximise the effect of   storytelling , I chose communication that strengthens human interaction . 

 Reflection - Storytelling 

 Insight 

 Through this project , I found two insights . First , what moves people is not logic , but   emotion and compassion . Logic is surely essential , but not enough to convince   everybody . Depending on the viewpoint , facts that logic is based on do not seem so ,   and the logic itself does not sound right sometimes . Especially in the condition that   has stakeholders from different incentives and viewpoints , we need a tool that   appeals to everyone ’s emotion . I realised that once everyone is on the same page   emotionally , things will start to move forward . 

 Second , I realised that especially in a large company that has a wide variety of   incentives , design thinking mindset will help innovations , even small changes , to   happen more easily . Often in a large traditional company , there are strong   motivations that ensure all initiatives are well controlled and well planned so that   we can avoid failure . However , if we can be more risk - tolerant for innovation using   a similar framework , it would be much easier to let everyone be on the same page ,   that generates a sense of team that tackles same issues , not a sense of defending   own interests . 

 Approach 

 For the next time , I would use storytelling technique to approach people from the   first touchpoint so that their entering point towards issue would be curiosity and   more empathetic rather than a stakeholder making a judgement for my issue . To   navigate stakeholders to have a team atmosphere also encourages them to think of   critical feedback , opinion , and questions that are productive to proceed with the   project . Storytelling sometimes needs patience and practice , but the effect of this   method will generate much productivity when looking back .
### Output: 