Martina Chong 

 Design thinking . 

 December 10 , 2021 . 

 Setting the Stage 

 The call center area has always been characterized by having people in the office and by the human   touch that one has in the cubicles , both physically and in words , it is always about maintaining a good   work environment so that all workers feel full and happy in their work . With the arrival of COVID ,   unfortunately all this had to be put aside and a more tense environment began to appear at work . 

 Challenge 

 With a pandemic in the middle and with the new option of having to send workers home , the company   was a little concerned that it would lose that human touch for which it was so characterized and that its   employees would start to drift away . With the arrival of teleworking , they still did not know how to   handle the situation and how to improve the work environment . 

 Tool Selection 

 Story telling : with my experience in this type of jobs that always involves sharing with people and   knowing how important it this for the job experience I was worry about my coworkers , and with all the   stress that this involves and being at home 24/7 I I knew it was gon na be a difficult time , so I decided to   create meetings during job time but this kind of meetings were just to talk and share a little with   everybody . 

 Visualization 

 We decided to create a Google activity that involves all the coworkers to organize thoughts and ideas so   we can get straight to discussion at our next scheduled meeting and deliberate and consider each   person 's ideas . 

 The questions on the form are : 

 1 . Describe what is your perfect work environment 

 2 . What do you think the company need to improve 

 3 . Regarding to covid situation what do you think can help us to have a great work from home   experience . 

 4 . What advice would you give a peer facing this same issue ? 

 5 . If you could design a training or suggest an upgrade what would that be ? 

 Application 

 So , I was very conscience about the situation , about how this pandemic affects our life and about how   stressful I was for all of us and I realize how much this change our life and how can this affect our   development at work . So , I decided to take half an hour per day to spend some time with people during   videocalls in zoom and making some games so we all can be more relax and enjoy our work . I take   advantage of the technology and create a good virtual environment for the company so the people   would still enjoy working with us . 

 At the beginning everything was very confused by people and they did n't know how to react or how to   interact with everybody , but while the weeks all the companions were passing by , they were loosening   up more and the meetings were being more enjoyable , we had to figure out how to be able to continue   to have a healthy work environment and even so we were from home to feel like we were all still   together despite the circumstances , we always tried to have a topic of conversation and for this we   turned to tools such as WhatsApp , Jam board , Zoom , Google , to share some ideas about topics we could   develop during the meeting , even Canva was a widely used tool to express ourselves in a more creative   way . 

 As the teams were developing , we were also developing a new working environment from the comfort   of our houses and we were creating a new environment and which we liked because we still maintained   this environment to work pleasant and human but all in their own comfort , even up to Coffee , tea and   food , we suggested that they have the employees by their side and this in order to create a unique   atmosphere . 

 Seeing the employees smile again , joke around and feel comfortable is what fills us as a company ,   because for us the worker has always been more important , since we are aware that if the worker is   happy , he does his job well and so we are all happy . winning and in these difficult times with such a   radical change of life because for us it was very important to recreate a good online environment and   maintain the good work environment that characterized us so much . 

 Insight 

 It was difficult for me to jump right into solve the issue mode . But what the team has brought to the   table is richer than any idea I would have produced on my own , they work in teams and bring great   ideas to help solving the issue . 

 Approach 

 We still in the what is phase , because this still knew for all of us , every day we have to innovate so this   does n’t turn to be boring and common . Every day we are thinking about what can we do , what new   ideas do we have for the people and how we can continue bringing a good service for our customers , so   every day we are thinking on innovation ideas and deseing new activities for our people , this also bring   great experiences for all of us and bring a great experience for me because it helps me to perform that   we can make more than what we think we are capable of and it is a great opportunity to expand our   minds and perform and recognize how smart and creative we all are . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Martina Chong
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Martina Chong 

 Design thinking . 

 December 10 , 2021 . 

 Setting the Stage 

 The call center area has always been characterized by having people in the office and by the human   touch that one has in the cubicles , both physically and in words , it is always about maintaining a good   work environment so that all workers feel full and happy in their work . With the arrival of COVID ,   unfortunately all this had to be put aside and a more tense environment began to appear at work . 

 Challenge 

 With a pandemic in the middle and with the new option of having to send workers home , the company   was a little concerned that it would lose that human touch for which it was so characterized and that its   employees would start to drift away . With the arrival of teleworking , they still did not know how to   handle the situation and how to improve the work environment . 

 Tool Selection 

 Story telling : with my experience in this type of jobs that always involves sharing with people and   knowing how important it this for the job experience I was worry about my coworkers , and with all the   stress that this involves and being at home 24/7 I I knew it was gon na be a difficult time , so I decided to   create meetings during job time but this kind of meetings were just to talk and share a little with   everybody . 

 Visualization 

 We decided to create a Google activity that involves all the coworkers to organize thoughts and ideas so   we can get straight to discussion at our next scheduled meeting and deliberate and consider each   person 's ideas . 

 The questions on the form are : 

 1 . Describe what is your perfect work environment 

 2 . What do you think the company need to improve 

 3 . Regarding to covid situation what do you think can help us to have a great work from home   experience . 

 4 . What advice would you give a peer facing this same issue ? 

 5 . If you could design a training or suggest an upgrade what would that be ? 

 Application 

 So , I was very conscience about the situation , about how this pandemic affects our life and about how   stressful I was for all of us and I realize how much this change our life and how can this affect our   development at work . So , I decided to take half an hour per day to spend some time with people during   videocalls in zoom and making some games so we all can be more relax and enjoy our work . I take   advantage of the technology and create a good virtual environment for the company so the people   would still enjoy working with us . 

 At the beginning everything was very confused by people and they did n't know how to react or how to   interact with everybody , but while the weeks all the companions were passing by , they were loosening   up more and the meetings were being more enjoyable , we had to figure out how to be able to continue   to have a healthy work environment and even so we were from home to feel like we were all still   together despite the circumstances , we always tried to have a topic of conversation and for this we   turned to tools such as WhatsApp , Jam board , Zoom , Google , to share some ideas about topics we could   develop during the meeting , even Canva was a widely used tool to express ourselves in a more creative   way . 

 As the teams were developing , we were also developing a new working environment from the comfort   of our houses and we were creating a new environment and which we liked because we still maintained   this environment to work pleasant and human but all in their own comfort , even up to Coffee , tea and   food , we suggested that they have the employees by their side and this in order to create a unique   atmosphere . 

 Seeing the employees smile again , joke around and feel comfortable is what fills us as a company ,   because for us the worker has always been more important , since we are aware that if the worker is   happy , he does his job well and so we are all happy . winning and in these difficult times with such a   radical change of life because for us it was very important to recreate a good online environment and   maintain the good work environment that characterized us so much . 

 Insight 

 It was difficult for me to jump right into solve the issue mode . But what the team has brought to the   table is richer than any idea I would have produced on my own , they work in teams and bring great   ideas to help solving the issue . 

 Approach 

 We still in the what is phase , because this still knew for all of us , every day we have to innovate so this   does n’t turn to be boring and common . Every day we are thinking about what can we do , what new   ideas do we have for the people and how we can continue bringing a good service for our customers , so   every day we are thinking on innovation ideas and deseing new activities for our people , this also bring   great experiences for all of us and bring a great experience for me because it helps me to perform that   we can make more than what we think we are capable of and it is a great opportunity to expand our   minds and perform and recognize how smart and creative we all are .
### Output: 