Mohamed Kamal   17/02/2021 

 Design thinking innovation 

 Reflection on Learning launch 

 Challenge : 

 I am the lead of risk and litige department , which is part of the business services unit of a company   that operates in payment system and digital . 

 Our daily work consists of processing reimbursement requests that we generally receive by email from   a multitude of customers ; so we spend our time collecting the necessary documents to process these   dispute reimbursement requests and at the end of the day we prepare reports that we share with our   clients ; these reports include all the data processed during the day . 

 Although these documents are a prerequisite for handling requests , we have noticed that our clients   do not systematically send these documents and sometimes we are faced with several interlocutors   that makes our task difficult and sometimes we exceed the regulatory deadlines for handling these   disputes and we can easily miss one of the emails ; and this had an impact on the satisfaction of our   customers . 

 Selection : 

 We opted for the Learning Launch which is quick to execute and inexpensively . 

 It ’s a great tool to test if our idea can meet customers ‘ needs and create value for them before   decisions with financial impact are done . Even if the outcome is not as desired , the loss is minimal as   the investment is low 

 this tool is always beneficial , it allows us to quickly assess our idea ; to what extent it responds to our   strategic intension and especially to the needs of the client and if it brings him added value and if   necessary go back and include new key hypotheses in order to review the idea , test it before the final   investment 

 Application : 

 We are thinking of creating an interactive portal for our clients ; this portal will be the ultimate and   unique tool for disputes ’s treatment . 

 The solution was developed internally in the presence of business experts , as well as one of our client   ( who has the largest volume of disputes and in view of his experience feedback in the matter ) 

 the portal was interactive ; to enter a request for reimbursement of a dispute , the insertion of   documents is mandatory ; the client has a clearer visibility of   treatment time of his request and he has   a warning in case of exceeding the time limits ; and he can   download the reports that he want in any   format and in any time 

 Spent months after the deployment of the solution ; we noticed that a customer continues to process   by email . 

 We have reviewed our solution that was sort of a letterbox in the beginning . 

 we made it more interactive by adding some improvement such as adds a section which details the   handling of a request with the dates and the name of the users ; also   the change of the status of the   request ( by a simple click we make sure that the customer has indeed consulted the portal ) ; and also 

 Mohamed Kamal   17/02/2021 

 creation interactions with the mailbox ( the treatment team is notified when there is a new request   etc . ) 

 we also thought to review the design of this portal and make it more aesthetic and also add a   dashboard with statistics and more meaningful graphs . 

 Insight : 

 The learning launch has helped us improve our daily lives . the idea of a portal is a very simple and easy   idea to execute and does not require any data calculation or algorithm ; it is an idea that meets the   customer 's need , facilitates the treatment and brings him added value ; it is enough just to understand   its intents and to listen to it for continuous improvement . 

 By applying the learning launch , our company has included this portal in its product catalog and   systematically offers it to new customers 

 Approach : 

 This training allowed me to review my way of acting ; moving forward is not just about focusing on   data because the most valuable aspect is sharing knowledge and learning ; in my case Learning Launch   was definitely good alternative to the conventional approach ; it ’s create an affordable experience   that allows client to experience the new solution and to test key hypotheses with real data ; 

 we have other projects to improve , and we will certainly use the learning launch technique 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Mohamed Kamal, Mohamed Kamal
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Mohamed Kamal   17/02/2021 

 Design thinking innovation 

 Reflection on Learning launch 

 Challenge : 

 I am the lead of risk and litige department , which is part of the business services unit of a company   that operates in payment system and digital . 

 Our daily work consists of processing reimbursement requests that we generally receive by email from   a multitude of customers ; so we spend our time collecting the necessary documents to process these   dispute reimbursement requests and at the end of the day we prepare reports that we share with our   clients ; these reports include all the data processed during the day . 

 Although these documents are a prerequisite for handling requests , we have noticed that our clients   do not systematically send these documents and sometimes we are faced with several interlocutors   that makes our task difficult and sometimes we exceed the regulatory deadlines for handling these   disputes and we can easily miss one of the emails ; and this had an impact on the satisfaction of our   customers . 

 Selection : 

 We opted for the Learning Launch which is quick to execute and inexpensively . 

 It ’s a great tool to test if our idea can meet customers ‘ needs and create value for them before   decisions with financial impact are done . Even if the outcome is not as desired , the loss is minimal as   the investment is low 

 this tool is always beneficial , it allows us to quickly assess our idea ; to what extent it responds to our   strategic intension and especially to the needs of the client and if it brings him added value and if   necessary go back and include new key hypotheses in order to review the idea , test it before the final   investment 

 Application : 

 We are thinking of creating an interactive portal for our clients ; this portal will be the ultimate and   unique tool for disputes ’s treatment . 

 The solution was developed internally in the presence of business experts , as well as one of our client   ( who has the largest volume of disputes and in view of his experience feedback in the matter ) 

 the portal was interactive ; to enter a request for reimbursement of a dispute , the insertion of   documents is mandatory ; the client has a clearer visibility of   treatment time of his request and he has   a warning in case of exceeding the time limits ; and he can   download the reports that he want in any   format and in any time 

 Spent months after the deployment of the solution ; we noticed that a customer continues to process   by email . 

 We have reviewed our solution that was sort of a letterbox in the beginning . 

 we made it more interactive by adding some improvement such as adds a section which details the   handling of a request with the dates and the name of the users ; also   the change of the status of the   request ( by a simple click we make sure that the customer has indeed consulted the portal ) ; and also 

 Mohamed Kamal   17/02/2021 

 creation interactions with the mailbox ( the treatment team is notified when there is a new request   etc . ) 

 we also thought to review the design of this portal and make it more aesthetic and also add a   dashboard with statistics and more meaningful graphs . 

 Insight : 

 The learning launch has helped us improve our daily lives . the idea of a portal is a very simple and easy   idea to execute and does not require any data calculation or algorithm ; it is an idea that meets the   customer 's need , facilitates the treatment and brings him added value ; it is enough just to understand   its intents and to listen to it for continuous improvement . 

 By applying the learning launch , our company has included this portal in its product catalog and   systematically offers it to new customers 

 Approach : 

 This training allowed me to review my way of acting ; moving forward is not just about focusing on   data because the most valuable aspect is sharing knowledge and learning ; in my case Learning Launch   was definitely good alternative to the conventional approach ; it ’s create an affordable experience   that allows client to experience the new solution and to test key hypotheses with real data ; 

 we have other projects to improve , and we will certainly use the learning launch technique
### Output: 