Mind Mapping 

 Challenge 

 As part of my consulting engagement , I was given the task to lead the project focussing on   automating the processes ( or part of the process ) performed by the back - office employees . This would   help create some bandwidth for them to focus on more value added work and getting rid of mundane   unproductive work . 

 Selection 

 As we were working with stakeholders belonging to different level   ( viz . Process Level , 

 Department Level or Project sponsor level ) , it became a natural choice for us to use mind mapping to   put everything the stakeholders had in their thoughts visually represented . This has proved helpful when   relationships among pieces , dependencies can be easily seen . It was also an obvious expectation that   this would help in getting alignment over the scope and subsequent strategy . 

 Application 

 The project was sponsored by the head of back - office department who had a very diverse and 

 dynamic experience within the Operations space . The objective of the project was to make the routine   activities more efficient and automation is seen as an important means to do that . When drawing the   mind map of the expectations of the sponsor , it was clear that efficiency is the only key objective and   everything else was just seen as a framework to help the organisation achieve the same . 

 When performing the same at the junior / SMEs level , it became apparent that the process looks   mundane and is therefore seen as a low value task where employees were quoted giving less than 15 %   of their time in learning / challenging opportunities . 

 Insight 

 It became apparent when performing the mind - mapping exercise that the problem is more 

 focussed towards the issues with the process inefficiency and should never been seen straightaway as   an automation opportunity . The missing instruction manuals , non - standard approach of performing   processes and key - person risk in few cases became apparent while performing the exercise . In simple   words , this looks more like a problem which needs to be tackled through business and not through   technology . 

 Approach 

 As an advisor and implementation partner to the client , we suggested them to see this primarily as a   project reengineering exercise first and then plan for automation . 

 As expected , from the analysis obtained during / after the exercise , the processes were made 35 %   accurate without introducing any new technology . Once this has been done , automation was introduced   to get over the remaining repetitive task and used only at the place when needed . 

 Owing to our experience working on past projects , we observed that getting the visual representation of   the sponsors is most important to understand the firm ’s objective ( at a higher level ) followed by the   same activity with the junior business owners . 

 This would not only help us figure out and show them the findings and suggestions for their internal   alignment , but also help us figure out the problem in a more pragmatic perspective . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Mind Mapping 

 Challenge 

 As part of my consulting engagement , I was given the task to lead the project focussing on   automating the processes ( or part of the process ) performed by the back - office employees . This would   help create some bandwidth for them to focus on more value added work and getting rid of mundane   unproductive work . 

 Selection 

 As we were working with stakeholders belonging to different level   ( viz . Process Level , 

 Department Level or Project sponsor level ) , it became a natural choice for us to use mind mapping to   put everything the stakeholders had in their thoughts visually represented . This has proved helpful when   relationships among pieces , dependencies can be easily seen . It was also an obvious expectation that   this would help in getting alignment over the scope and subsequent strategy . 

 Application 

 The project was sponsored by the head of back - office department who had a very diverse and 

 dynamic experience within the Operations space . The objective of the project was to make the routine   activities more efficient and automation is seen as an important means to do that . When drawing the   mind map of the expectations of the sponsor , it was clear that efficiency is the only key objective and   everything else was just seen as a framework to help the organisation achieve the same . 

 When performing the same at the junior / SMEs level , it became apparent that the process looks   mundane and is therefore seen as a low value task where employees were quoted giving less than 15 %   of their time in learning / challenging opportunities . 

 Insight 

 It became apparent when performing the mind - mapping exercise that the problem is more 

 focussed towards the issues with the process inefficiency and should never been seen straightaway as   an automation opportunity . The missing instruction manuals , non - standard approach of performing   processes and key - person risk in few cases became apparent while performing the exercise . In simple   words , this looks more like a problem which needs to be tackled through business and not through   technology . 

 Approach 

 As an advisor and implementation partner to the client , we suggested them to see this primarily as a   project reengineering exercise first and then plan for automation . 

 As expected , from the analysis obtained during / after the exercise , the processes were made 35 %   accurate without introducing any new technology . Once this has been done , automation was introduced   to get over the remaining repetitive task and used only at the place when needed . 

 Owing to our experience working on past projects , we observed that getting the visual representation of   the sponsors is most important to understand the firm ’s objective ( at a higher level ) followed by the   same activity with the junior business owners . 

 This would not only help us figure out and show them the findings and suggestions for their internal   alignment , but also help us figure out the problem in a more pragmatic perspective .
### Output: 