Reflection - Visualization 

 Challenge & Selection : 

 Visualization is one of the most efficient ways of depicting the problem statement across stakeholder group   who may or may - not be domain experts . The challenge was with one of the global fast - food retailers ’   internal technology support incident resolution timeline impacting customer experience and sales / revenue   at the restaurants . I used the visual mapping to portray and define the issues along with the impact of   current process / system on the overall performance . 

 Application : 

 I started the high - level mapping journey with the available documentation , content and understanding   from brief session with the incident management team . We discussed the significance of each high - level   step to understand impact and bookmark those steps for further drilldown to validate the assumptions .     The next level mapping which evolved over multiple iterations was an outcome of detailed workshops   including restaurants , incident teams and consultants dissecting each action / step , identifying current   issues , time taken and included swim lanes to bifurcate the information and data flow between human- human , human - machine and machine - machine . I used simple images , graphics , shapes and flow lines to   replicate the discussion and findings visually .     The workshops continued with shift in focus to bifurcate the impact of actions / steps / systems as high ,   medium and low for improvement assessment and roadmap . 

 Insight & Approach : 

 The exercise helped me and the various stakeholder to identify key issues with the clear indication of which   swim - lane do they currently exist i.e. , within people , process & systems . The visual mapping exercise   allowed the participating groups to understand the perspective and working chronology of other   departments while giving a holistic , end - to - end view of the incident journey , it ’s impact on customers , sales   and highlight the major bottlenecks that needed immediate attention . 

 It also helped with corrections to the assumptions made while preparing the high - level map during the drill   down workshops . 

 I ’ve used visual mapping for various such workshops , especially ones involving stakeholders from different   domains or line of businesses . Visualization as a tool has always been an effective & largely most efficient   mechanism of design thinking activities to depict the current state with clear direction of data / information   flow between different set of handlers and systems . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection - Visualization 

 Challenge & Selection : 

 Visualization is one of the most efficient ways of depicting the problem statement across stakeholder group   who may or may - not be domain experts . The challenge was with one of the global fast - food retailers ’   internal technology support incident resolution timeline impacting customer experience and sales / revenue   at the restaurants . I used the visual mapping to portray and define the issues along with the impact of   current process / system on the overall performance . 

 Application : 

 I started the high - level mapping journey with the available documentation , content and understanding   from brief session with the incident management team . We discussed the significance of each high - level   step to understand impact and bookmark those steps for further drilldown to validate the assumptions .     The next level mapping which evolved over multiple iterations was an outcome of detailed workshops   including restaurants , incident teams and consultants dissecting each action / step , identifying current   issues , time taken and included swim lanes to bifurcate the information and data flow between human- human , human - machine and machine - machine . I used simple images , graphics , shapes and flow lines to   replicate the discussion and findings visually .     The workshops continued with shift in focus to bifurcate the impact of actions / steps / systems as high ,   medium and low for improvement assessment and roadmap . 

 Insight & Approach : 

 The exercise helped me and the various stakeholder to identify key issues with the clear indication of which   swim - lane do they currently exist i.e. , within people , process & systems . The visual mapping exercise   allowed the participating groups to understand the perspective and working chronology of other   departments while giving a holistic , end - to - end view of the incident journey , it ’s impact on customers , sales   and highlight the major bottlenecks that needed immediate attention . 

 It also helped with corrections to the assumptions made while preparing the high - level map during the drill   down workshops . 

 I ’ve used visual mapping for various such workshops , especially ones involving stakeholders from different   domains or line of businesses . Visualization as a tool has always been an effective & largely most efficient   mechanism of design thinking activities to depict the current state with clear direction of data / information   flow between different set of handlers and systems .
### Output: 