The team I am part of working at an IT services provider is responsible for providing   transformative solutions to Enterprise customers . We frequently experience challenges that   significantly impact customer experience and satisfaction when we need to bring disparate cross- functional together to deliver customer outcomes . This problem is largely caused by each team ’s   offerings being developed in a silo , so we decided to tackle this challenge by working with the   main teams involved to create an integrated holistic view of the customer journey . 

 The challenge space was very broad and complex with a lot of overlaps between the various   technology and consulting domains expected to be identified . As a result , we decided to leverage   mind maps as a way of getting the information into a visual format from multiple stakeholder ’s   perspectives so that we could begin to analyse and brainstorm as a group to tackle the problem . 

 Firstly we created a basic structure as a mental model for each team that spanned the generic   sales and delivery phases of the customer journey . We then asked each team to use this as a   loose structure from which to develop a mind map of their technology or consulting domain   products and services . We then came together as a group to review these collectively and   leverage the insights gained to develop the integrated view of the customer journey . 

 The insight gained from this process was highly valuable . Firstly , it helped to raise awareness   and appreciation of the broader team capabilities cross - functionally . Secondly , it visually   highlighted the areas where there were synergies , overlaps , or nuances related to the different   technology & consulting domains that allowed connections to be made that would n’t have been   obvious without this process . Lastly , it was the first time the teams could see visually how their   disparate products / services could be integrated better to deliver holistic outcomes and customer   value in the form of a customer journey map . 

 Mind maps were a very effective tool at the heart of this exercise . There were two areas   identified for improvement should this be performed again . Number one was identifying ways to   include actual end - customers in the process to get their feedback and “ voice of the customer ” so   that it is n’t just an internal exercise . Number two was we identified the need to include business   analysis and process engineering expertise in the group exercises so that we could better   capture and implement the required changes , as there were a significant amount of change   initiatives identified . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: The team I am part of working at an IT services provider is responsible for providing   transformative solutions to Enterprise customers . We frequently experience challenges that   significantly impact customer experience and satisfaction when we need to bring disparate cross- functional together to deliver customer outcomes . This problem is largely caused by each team ’s   offerings being developed in a silo , so we decided to tackle this challenge by working with the   main teams involved to create an integrated holistic view of the customer journey . 

 The challenge space was very broad and complex with a lot of overlaps between the various   technology and consulting domains expected to be identified . As a result , we decided to leverage   mind maps as a way of getting the information into a visual format from multiple stakeholder ’s   perspectives so that we could begin to analyse and brainstorm as a group to tackle the problem . 

 Firstly we created a basic structure as a mental model for each team that spanned the generic   sales and delivery phases of the customer journey . We then asked each team to use this as a   loose structure from which to develop a mind map of their technology or consulting domain   products and services . We then came together as a group to review these collectively and   leverage the insights gained to develop the integrated view of the customer journey . 

 The insight gained from this process was highly valuable . Firstly , it helped to raise awareness   and appreciation of the broader team capabilities cross - functionally . Secondly , it visually   highlighted the areas where there were synergies , overlaps , or nuances related to the different   technology & consulting domains that allowed connections to be made that would n’t have been   obvious without this process . Lastly , it was the first time the teams could see visually how their   disparate products / services could be integrated better to deliver holistic outcomes and customer   value in the form of a customer journey map . 

 Mind maps were a very effective tool at the heart of this exercise . There were two areas   identified for improvement should this be performed again . Number one was identifying ways to   include actual end - customers in the process to get their feedback and “ voice of the customer ” so   that it is n’t just an internal exercise . Number two was we identified the need to include business   analysis and process engineering expertise in the group exercises so that we could better   capture and implement the required changes , as there were a significant amount of change   initiatives identified .
### Output: 