Challenge : 

 Visualization is a greatest tool for problem solving . Our mind is the greatest visualizer . Whatever we think , mind creates a picture first . I am working in the field of engineering research and development . Problem solving and providing solutions is our daily job . As researchers we are expected to innovation every time , we start a work . My team was given a task to provide some innovative solutions which can delight customer . But I got stuck as to where from start . I had doubts as what kind of innovation would delight customer . I had no idea where to start . My perception was rather focusing on the outcome of innovation rather than focusing what I had and starting up from there . I used the approach of design thinking and innovation and visualization tool to come for solutions and I got very interesting solutions . 

 Selection and Application : 

 Before selecting the visualization tool , I started with identifying the opportunities . And I took the approach to be customer empathetic . I investigated some customer interaction data and found out that the pain point of customer was to visit the service center to rectify the defects in our products . Because of some product defects they were rather not focused on new features , they wanted a product which can work without any failure . That would give more value . Now this was bad for us as a company as well as we had to pay for warranty claims and customer was losing confidence . Now I knew where I had to focus . Rather that inventing something new I had to rectify current problems to gain customer confidence . So , I started with what is . I started collecting warranty data and analyzing them . Now there was lot of data . This is where used visualization for first time . I pictured in my mind set of critical categories of defects where many issues can be put in . I called in team and on board drew my table showing different categories of defects and each basket filled he individual problems . Now using visualization , we were clear that we had to focus on those categories . If we solve a category , then all problems in that category will be solved . The second visualization came in . Now on the board we could see the categories and we could easily identify which category was post priority and which was least . 

 Now I moved to second stage , What if . I called in a brainstorming session . We knew which category defect we had to solve first . Now the brainstorming started with all team members discussing about possible solutions . Now again Visualization came to play . Each team member showed his idea on the board using block diagrams . At the end of session , we had 8 block diagrams on the board . We can see all of them same time , analyze them and even compare them . And now the interesting thing happened , we picked blocks from different solutions which were good and created a new solution block diagram , which was complete new and solved the customers problems . We listed down our risks and assumptions as well . So , we had our solution right on the board . So , we did what wows as well . 

 Now we had to test our solution . Here comes what works part . Here we used visualization extensively . We created diagrams and computer Aided models of our solutions to see how our solution looks like . We showed it to various teams who will be involved right from design to prototyping to marketing to customer care and took their feedbacks . We did continuous improvements in our visual models until we got our solution really refined . Now we were finally ready for physical experiment to make a demo of solution . So , by using visualization , by making a soft model of our solution , we focused on failing early to succeed sooner . The physical demo was made , again we took feedback and improved . But we did n’t require any major improvement , as using visualization we had already refined our solution . 

 And finally , our solution came to production . Customer was happier . We increased our quality and saved many costs in warranty claims . 

 Insight and Approach 

 Using Design thinking method , my perspective broadened . My mindset changed . I was ready to take calculated risks . As I knew that was way to innovate . And best tool for all this which can make all steps of design thinking more easier , understandable , and structured was Visualization . Visualization need not to be any complex diagram or an art painting . Just simple things like 

 making a simple block diagram on board can make the ideas which emerge in our mind more structured , and we can think in a very broad manned . If we use visualization , we can see the bigger picture . 

 So next time when I ’ll be doing innovation , I know that I have the tool and I know the steps I need to follow . I have the path which leads to innovation ready . And I need not to be Albert Einstein to be an innovator . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge : 

 Visualization is a greatest tool for problem solving . Our mind is the greatest visualizer . Whatever we think , mind creates a picture first . I am working in the field of engineering research and development . Problem solving and providing solutions is our daily job . As researchers we are expected to innovation every time , we start a work . My team was given a task to provide some innovative solutions which can delight customer . But I got stuck as to where from start . I had doubts as what kind of innovation would delight customer . I had no idea where to start . My perception was rather focusing on the outcome of innovation rather than focusing what I had and starting up from there . I used the approach of design thinking and innovation and visualization tool to come for solutions and I got very interesting solutions . 

 Selection and Application : 

 Before selecting the visualization tool , I started with identifying the opportunities . And I took the approach to be customer empathetic . I investigated some customer interaction data and found out that the pain point of customer was to visit the service center to rectify the defects in our products . Because of some product defects they were rather not focused on new features , they wanted a product which can work without any failure . That would give more value . Now this was bad for us as a company as well as we had to pay for warranty claims and customer was losing confidence . Now I knew where I had to focus . Rather that inventing something new I had to rectify current problems to gain customer confidence . So , I started with what is . I started collecting warranty data and analyzing them . Now there was lot of data . This is where used visualization for first time . I pictured in my mind set of critical categories of defects where many issues can be put in . I called in team and on board drew my table showing different categories of defects and each basket filled he individual problems . Now using visualization , we were clear that we had to focus on those categories . If we solve a category , then all problems in that category will be solved . The second visualization came in . Now on the board we could see the categories and we could easily identify which category was post priority and which was least . 

 Now I moved to second stage , What if . I called in a brainstorming session . We knew which category defect we had to solve first . Now the brainstorming started with all team members discussing about possible solutions . Now again Visualization came to play . Each team member showed his idea on the board using block diagrams . At the end of session , we had 8 block diagrams on the board . We can see all of them same time , analyze them and even compare them . And now the interesting thing happened , we picked blocks from different solutions which were good and created a new solution block diagram , which was complete new and solved the customers problems . We listed down our risks and assumptions as well . So , we had our solution right on the board . So , we did what wows as well . 

 Now we had to test our solution . Here comes what works part . Here we used visualization extensively . We created diagrams and computer Aided models of our solutions to see how our solution looks like . We showed it to various teams who will be involved right from design to prototyping to marketing to customer care and took their feedbacks . We did continuous improvements in our visual models until we got our solution really refined . Now we were finally ready for physical experiment to make a demo of solution . So , by using visualization , by making a soft model of our solution , we focused on failing early to succeed sooner . The physical demo was made , again we took feedback and improved . But we did n’t require any major improvement , as using visualization we had already refined our solution . 

 And finally , our solution came to production . Customer was happier . We increased our quality and saved many costs in warranty claims . 

 Insight and Approach 

 Using Design thinking method , my perspective broadened . My mindset changed . I was ready to take calculated risks . As I knew that was way to innovate . And best tool for all this which can make all steps of design thinking more easier , understandable , and structured was Visualization . Visualization need not to be any complex diagram or an art painting . Just simple things like 

 making a simple block diagram on board can make the ideas which emerge in our mind more structured , and we can think in a very broad manned . If we use visualization , we can see the bigger picture . 

 So next time when I ’ll be doing innovation , I know that I have the tool and I know the steps I need to follow . I have the path which leads to innovation ready . And I need not to be Albert Einstein to be an innovator .
### Output: 