Reflection – Storytelling 

 Challenge & Selection 

 Most of the successful businesses nowadays have already proven that traditional 

 management tool is not sufficient , the capability for an organization to manage the   “ unknowable ” by implementing new strategic management approaches e.g. Learning   Launch , Storytelling , Mind - mapping etc . is deemed critical to an organization ’s long- term development . Among all the design thinking tools discussed in the lessons , most   of them are new to me . “ Storytelling ” is an excellent tool which I believe could be the   most applicable to my own situation as it can assist me putting insights and intuitions 

 into series of discussion topics . Quite often I need to deal with clients from variety of   industry verticals and they usually raise service requests that are too complex to be   understood by different stakeholders . The ability to relay complex information in a   specific context to various groups of audiences has been a real challenge to my work .   Storytelling , in such case , will be a compelling tool that can help me communicate   effectively as it is not just about a list of things we have to do , it is about   the “ connection ” that we give to people about a piece of information that we are   trying to share ( Ref . Week 2 Lecture ) . 

 Application 

 To share about my own experience in applying “ Storytelling ” . I used to work in an IT 

 application departments and in the past when I came across to conducting technical   workshops for colleagues , I once encountered a situation where people just sat down   and listen without asking questions or trying to challenge the validity of the   presentation content . When I back to office and discussed with my manager , we both   agreed that apart from the content validity itself , the audiences might not be able to   understand the underlying benefits and values of launching the new applications in   supporting their day - to - day operations . In an attempt to prove our assumption was 

 correct , we conducted the second workshop and started with asking questions like :   “ why do you come here today ? ” , “ how do you feel from the first workshop ? ” and   “ what is your expected takeaway from today ’s workshop ? ” etc . And we also modified   the training approach by adding some real - case scenarios ( i.e. stories ) that would have   been encountered during daily operations and by linking the problems and challenges   back to the specific function that the new application could possibly address by asking   them to perform some demo practices with the aid of laptops and tablets . The   scenario - based training approach offered the audiences to feel like they were actually   encountering a real life problem and how best they could tackle it with the support of 

 the newly implemented systems during the workshop . 

 Insight & Approach 

 After attending this course , I started to understand people in workplaces might not be 

 inspired by reasons , rules or directives alone , but their underlying norms and values ,   from which they can not make sense of future events that they have not encountered   nor anticipated . That explain why when sometimes I met senior executives finishing   their speech by asking questions like : " So how do you feel right now ? ” , “ If it is not what   you think , but how you do feel ? " . The audience would then start to feel a little   confused half way through and wondered how it would come together through   reflecting from what had been occurred in the past . In the event people wonder there 

 have been discrepancies from current practice , storytelling has been so compelling   that can allow me to communicate the rationale behind so effectively in order to   trigger motions and feelings from the audiences , by wrapping up with open - end   questions . I will continue to make use this tool in designing my future workshops and   present the most compelling stories I earned from the past . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Storytelling 

 Challenge & Selection 

 Most of the successful businesses nowadays have already proven that traditional 

 management tool is not sufficient , the capability for an organization to manage the   “ unknowable ” by implementing new strategic management approaches e.g. Learning   Launch , Storytelling , Mind - mapping etc . is deemed critical to an organization ’s long- term development . Among all the design thinking tools discussed in the lessons , most   of them are new to me . “ Storytelling ” is an excellent tool which I believe could be the   most applicable to my own situation as it can assist me putting insights and intuitions 

 into series of discussion topics . Quite often I need to deal with clients from variety of   industry verticals and they usually raise service requests that are too complex to be   understood by different stakeholders . The ability to relay complex information in a   specific context to various groups of audiences has been a real challenge to my work .   Storytelling , in such case , will be a compelling tool that can help me communicate   effectively as it is not just about a list of things we have to do , it is about   the “ connection ” that we give to people about a piece of information that we are   trying to share ( Ref . Week 2 Lecture ) . 

 Application 

 To share about my own experience in applying “ Storytelling ” . I used to work in an IT 

 application departments and in the past when I came across to conducting technical   workshops for colleagues , I once encountered a situation where people just sat down   and listen without asking questions or trying to challenge the validity of the   presentation content . When I back to office and discussed with my manager , we both   agreed that apart from the content validity itself , the audiences might not be able to   understand the underlying benefits and values of launching the new applications in   supporting their day - to - day operations . In an attempt to prove our assumption was 

 correct , we conducted the second workshop and started with asking questions like :   “ why do you come here today ? ” , “ how do you feel from the first workshop ? ” and   “ what is your expected takeaway from today ’s workshop ? ” etc . And we also modified   the training approach by adding some real - case scenarios ( i.e. stories ) that would have   been encountered during daily operations and by linking the problems and challenges   back to the specific function that the new application could possibly address by asking   them to perform some demo practices with the aid of laptops and tablets . The   scenario - based training approach offered the audiences to feel like they were actually   encountering a real life problem and how best they could tackle it with the support of 

 the newly implemented systems during the workshop . 

 Insight & Approach 

 After attending this course , I started to understand people in workplaces might not be 

 inspired by reasons , rules or directives alone , but their underlying norms and values ,   from which they can not make sense of future events that they have not encountered   nor anticipated . That explain why when sometimes I met senior executives finishing   their speech by asking questions like : " So how do you feel right now ? ” , “ If it is not what   you think , but how you do feel ? " . The audience would then start to feel a little   confused half way through and wondered how it would come together through   reflecting from what had been occurred in the past . In the event people wonder there 

 have been discrepancies from current practice , storytelling has been so compelling   that can allow me to communicate the rationale behind so effectively in order to   trigger motions and feelings from the audiences , by wrapping up with open - end   questions . I will continue to make use this tool in designing my future workshops and   present the most compelling stories I earned from the past .
### Output: 