Reflection – Visualization 

 Problem Statement : As a Fintech professional I try to bring exceptional user experience for the products   I bring to our customers . The sample size of our customers includes tech savvy youth and salaried   professionals who possess very fine taste of technology and user experience . In our pursuit to achieve   touch - free and paperless sourcing of Credit Card customers – which was an Industry - first product – we were   having a tough time cracking the implementation plan . 

 Selection : To overcome this , we started to convert customer journey into images using Visualization as a   tool . We captured visual understanding of various stakeholders involved in the sourcing process and   converted it into a wireframe . 

 Application : Fintech as an industry , is highly regulated by various govt . regulatory guidelines such as RBI   sourcing & KYC guidelines . To launch a successful contactless sourcing product in the market it was   important to accommodate compliance and regulatory guidelines governing the Credit Card sourcing . We   used Visualization to create images or process flow diagram of various stages such as ‘ Consent Capture ’ ,   ‘ Credit history check ’ ‘ KYC ’ , ‘ Address Match ’ and ‘ QC ’ . We interacted with multiple stakeholders such as   field agents , frontline sales executives and call - center executives who assist customers at various stages .   Their visualization of various interactions with the customers were very helpful in creating the final   product . We used all such visual inputs and created pages containing all these small processes and stitched   it together to bring a novel product to the market . 

 Implementation : Visualization came as a handy tool to create a wireframe of the entire customer journey .   Each page was designed with a flow to the next step and previous step , it included basic user interface   design and text verbiages . It also captured the visual essence of various frontline executives who happens   to interact with the customers daily . 

 Long story short , the wireframe visuals were very useful in creating the final product . In a market where   technology takes the center stage , it is important to provide seamless user experience . 

 I was awestruck by the content of this course , especially how it explained the use of a simple tool such as   Visualization and how it is effective in dealing with such complex problems . 

 Thanks ! ! 

 Gregory 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Gregory
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Visualization 

 Problem Statement : As a Fintech professional I try to bring exceptional user experience for the products   I bring to our customers . The sample size of our customers includes tech savvy youth and salaried   professionals who possess very fine taste of technology and user experience . In our pursuit to achieve   touch - free and paperless sourcing of Credit Card customers – which was an Industry - first product – we were   having a tough time cracking the implementation plan . 

 Selection : To overcome this , we started to convert customer journey into images using Visualization as a   tool . We captured visual understanding of various stakeholders involved in the sourcing process and   converted it into a wireframe . 

 Application : Fintech as an industry , is highly regulated by various govt . regulatory guidelines such as RBI   sourcing & KYC guidelines . To launch a successful contactless sourcing product in the market it was   important to accommodate compliance and regulatory guidelines governing the Credit Card sourcing . We   used Visualization to create images or process flow diagram of various stages such as ‘ Consent Capture ’ ,   ‘ Credit history check ’ ‘ KYC ’ , ‘ Address Match ’ and ‘ QC ’ . We interacted with multiple stakeholders such as   field agents , frontline sales executives and call - center executives who assist customers at various stages .   Their visualization of various interactions with the customers were very helpful in creating the final   product . We used all such visual inputs and created pages containing all these small processes and stitched   it together to bring a novel product to the market . 

 Implementation : Visualization came as a handy tool to create a wireframe of the entire customer journey .   Each page was designed with a flow to the next step and previous step , it included basic user interface   design and text verbiages . It also captured the visual essence of various frontline executives who happens   to interact with the customers daily . 

 Long story short , the wireframe visuals were very useful in creating the final product . In a market where   technology takes the center stage , it is important to provide seamless user experience . 

 I was awestruck by the content of this course , especially how it explained the use of a simple tool such as   Visualization and how it is effective in dealing with such complex problems . 

 Thanks ! ! 

 Gregory
### Output: 