Reflection on Mind Mapping | Jan Peters       Challenge   My Client is a European governmental institution embarking on a new way of working .   One where different Service Providers work in an ecosystem to collaboratively provide   end - to - end services to their IT users , bringing value to the Client . Being the Service   Integrator , my organisation takes over the operational responsibilities of the Service   Management processes , on behalf of the Client . For that to be possible the project   needed the to implement the Service Management framework and processes .      To be successful I realised that , more importantly , we also needed the engagement and   contribution of the Service Providers to collaborate and support each - other , playing as   one team . To reinforce that idea , we needed to introduce “ Ecosystem Commitment ” into   the contracts between the Client and the Service Providers .      The challenge was to establish common grounds with a diverse group of stakeholders   with the intention to emphasise how we would like to see all of us working , with respect   and consideration of the impact on each member , and where everyone is clear on   expected behaviours and outcomes .     Selection   This tangible result to achieve , the “ Ecosystem Commitment ” document , is empty at the   start with the intention to jointly discuss and agree during the first stage in the project .   Because it is not adding new metrics or services but rather taking a different perspective   and thinking on how we can achieve this commitment , we proposed to leverage the Mind   Mapping tools . As Mind Mapping is intuitive , creative , and engaging , we used Mind   Mapping to boil it down into a jointly agreed charter for how everyone will behave and   operate . Facilitated workshops , Mind Mapping and visualisation helped us to distil the   common grounds for the collaboration principles .     Application   Prior to the facilitated workshop we instilled the idea with the stakeholders that no - one   can pull off a delightful collaboration experience on their own and invited 35 participants ,   in different roles , representing the ecosystem partners , to discover what it would look   like . At the start we have made a lot of inputs available to the participants such as :   Strategic Objectives , Statement of Works , Service Level Agreement , Governance   Exhibits , RASCI Matrices , Key personnel and the different views and understanding on   ecosystem collaboration from the Service providers . 

 Powerful live - cartooning facilitated from ComicHouse   ( https://comichouse.nl/category/live-cartooning/ )   helped us clarify and it immediately led us to new    discussions and to new insights . All of which were   collated and then grouped .      The participants were grouped into mixed teams across   the Service Providers and assigned to have a discussion   related to collaboration rules and principles . We used   the Mural canvas ,   online whiteboard 

 ( https://mural.com ) , to collaborate with the teams ,   to collate and combine virtual post - its .   In the plenary   session , teams reported - out and the workshop was   successfully concluded with a set of 10 collaboration   principles ( rules ) we could all jointly agree upon . 

 ComicHouse Cartoon 

 Mural Canvas 

 Insights & Approach   Due to Covid-19 restrictions we needed to convene fully remote workshops , we used MS   Teams ( with separate breakouts ) and collaboration tools . Most of the participants did not   know each other beforehand and yet we decided not to waste time on introduction   rounds . We expected such introductions to occur organically during the workshops and   we have learned that it did .      We also learned it is a good idea to share the objectives ( i.e. establishing collaboration   rules and principles ) prior to the workshop with all participants . It turned out most of   them came with a prepared mindset , were able to browse the input materials , and   quickly further develop their views into the principles that we were aiming for .      The Mural canvas provided the diverse group of participants a central point , it enabled   their discussions and the sharing and exchanging of ( virtual ) Post - it memos . The   powerful visualisation tools ( ComicHouse ) helped us exchanging ideas , sharing insights   and , as an extra benefit , it provided us with a lot of graphics . The Service Providers can   now use the graphics even beyond the workshop to evangelize the behaviour principles   we had established in their respective organisations .      I have learned Mind Mapping provides for a structured approach for establishing common   grounds ( with great contribution from powerful visualisation ) and in future I would   structure the flow of the workshops even more to get the most out of it . I believe an   even better output quality can be achieved when leveraging more Mind Mapping   resources than we have done in this case .       Although we were restricted in many ways ( working remotely ) , the results were no less   than we have previously experienced in pre - Covid on - site workshops , thanks to Mind   Mapping . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Jan Peters
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection on Mind Mapping | Jan Peters       Challenge   My Client is a European governmental institution embarking on a new way of working .   One where different Service Providers work in an ecosystem to collaboratively provide   end - to - end services to their IT users , bringing value to the Client . Being the Service   Integrator , my organisation takes over the operational responsibilities of the Service   Management processes , on behalf of the Client . For that to be possible the project   needed the to implement the Service Management framework and processes .      To be successful I realised that , more importantly , we also needed the engagement and   contribution of the Service Providers to collaborate and support each - other , playing as   one team . To reinforce that idea , we needed to introduce “ Ecosystem Commitment ” into   the contracts between the Client and the Service Providers .      The challenge was to establish common grounds with a diverse group of stakeholders   with the intention to emphasise how we would like to see all of us working , with respect   and consideration of the impact on each member , and where everyone is clear on   expected behaviours and outcomes .     Selection   This tangible result to achieve , the “ Ecosystem Commitment ” document , is empty at the   start with the intention to jointly discuss and agree during the first stage in the project .   Because it is not adding new metrics or services but rather taking a different perspective   and thinking on how we can achieve this commitment , we proposed to leverage the Mind   Mapping tools . As Mind Mapping is intuitive , creative , and engaging , we used Mind   Mapping to boil it down into a jointly agreed charter for how everyone will behave and   operate . Facilitated workshops , Mind Mapping and visualisation helped us to distil the   common grounds for the collaboration principles .     Application   Prior to the facilitated workshop we instilled the idea with the stakeholders that no - one   can pull off a delightful collaboration experience on their own and invited 35 participants ,   in different roles , representing the ecosystem partners , to discover what it would look   like . At the start we have made a lot of inputs available to the participants such as :   Strategic Objectives , Statement of Works , Service Level Agreement , Governance   Exhibits , RASCI Matrices , Key personnel and the different views and understanding on   ecosystem collaboration from the Service providers . 

 Powerful live - cartooning facilitated from ComicHouse   ( https://comichouse.nl/category/live-cartooning/ )   helped us clarify and it immediately led us to new    discussions and to new insights . All of which were   collated and then grouped .      The participants were grouped into mixed teams across   the Service Providers and assigned to have a discussion   related to collaboration rules and principles . We used   the Mural canvas ,   online whiteboard 

 ( https://mural.com ) , to collaborate with the teams ,   to collate and combine virtual post - its .   In the plenary   session , teams reported - out and the workshop was   successfully concluded with a set of 10 collaboration   principles ( rules ) we could all jointly agree upon . 

 ComicHouse Cartoon 

 Mural Canvas 

 Insights & Approach   Due to Covid-19 restrictions we needed to convene fully remote workshops , we used MS   Teams ( with separate breakouts ) and collaboration tools . Most of the participants did not   know each other beforehand and yet we decided not to waste time on introduction   rounds . We expected such introductions to occur organically during the workshops and   we have learned that it did .      We also learned it is a good idea to share the objectives ( i.e. establishing collaboration   rules and principles ) prior to the workshop with all participants . It turned out most of   them came with a prepared mindset , were able to browse the input materials , and   quickly further develop their views into the principles that we were aiming for .      The Mural canvas provided the diverse group of participants a central point , it enabled   their discussions and the sharing and exchanging of ( virtual ) Post - it memos . The   powerful visualisation tools ( ComicHouse ) helped us exchanging ideas , sharing insights   and , as an extra benefit , it provided us with a lot of graphics . The Service Providers can   now use the graphics even beyond the workshop to evangelize the behaviour principles   we had established in their respective organisations .      I have learned Mind Mapping provides for a structured approach for establishing common   grounds ( with great contribution from powerful visualisation ) and in future I would   structure the flow of the workshops even more to get the most out of it . I believe an   even better output quality can be achieved when leveraging more Mind Mapping   resources than we have done in this case .       Although we were restricted in many ways ( working remotely ) , the results were no less   than we have previously experienced in pre - Covid on - site workshops , thanks to Mind   Mapping .
### Output: 