Name : Gurwinder Singh 

 Challenge 

 I am hired as a change specialist of my organisation to change the existing silo culture into more   collaborative culture to increase customer satisfaction score by 30 percent . There are currently 5   teams with each has 9 members working on five different products that release features   to address   the rapid needs of customers during the COVID period . The existing culture is teams operate in a silo   manner and also product features are selected based on product owners knowledge that is   fragmented about the product and not customer driven . 

 Selection 

 As I do have digital product and agile cultural transformation experience and coached the team   members on Agile culture and Scrum framework of complex product development , I am going to try   learning launch tool to test the agile operating model of complex product development . 

 Application 

 For our learning launch , I focussed on implementing collaborative culture between three teams first   to ensure that team members can follow Agile Scrum framework in working together . All the three   teams share a common goal of working towards customer centric features identified through mind   mapping tool techniques . I setup a timeboxed , iterative and incremental culture for these teams and   every week , the individual team leaders share the lessons learnt and action required to further   improvement . In this way of experimentation , learning and action on continuous improvements   made the team working collaboratively towards a common goal . After two months of   experimentation , fine tuning and aligning all the team members to work collaboratively , then   implemented the same for the remaining three teams successfully . 

 Insight 

 Learning by experimentation across teams helped to understand the existing culture of the teams .   Also testing the agile operating model through learning launch tool helps to understand the pros and   cons of the model for each iteration of product development and I fine tuned accordingly . This tool   gives opportunity for the teams to practice the Agile scrum framework through each two weeks   iterations and continuously improve to work as a collaborative team . After two months , we received   a customer satisfaction score up by 20 percent and our journey continues towards a target score of   30 percent . The insight is each team can maintain a lessons learnt log after experimentation and   share across the other teams to learn and improve . This will help the teams to accelerate the   customer centric delivery 

 Approach 

 Next time , I may use Learning Launch tool and also mind mapping tool to ensure that from operating   model perspective use learning launch tool for test the model with one team . For structuring ideas   from the product owners , I will initiate mind mapping tool to capture all the ideas , prioritisation and   select right features that our customers want us to deliver . Combining this tool in digital and agile 

 cultural transformation will help me to accelerate the delivery of what our customers want to   increase the customer satisfaction score . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Gurwinder Singh
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Name : Gurwinder Singh 

 Challenge 

 I am hired as a change specialist of my organisation to change the existing silo culture into more   collaborative culture to increase customer satisfaction score by 30 percent . There are currently 5   teams with each has 9 members working on five different products that release features   to address   the rapid needs of customers during the COVID period . The existing culture is teams operate in a silo   manner and also product features are selected based on product owners knowledge that is   fragmented about the product and not customer driven . 

 Selection 

 As I do have digital product and agile cultural transformation experience and coached the team   members on Agile culture and Scrum framework of complex product development , I am going to try   learning launch tool to test the agile operating model of complex product development . 

 Application 

 For our learning launch , I focussed on implementing collaborative culture between three teams first   to ensure that team members can follow Agile Scrum framework in working together . All the three   teams share a common goal of working towards customer centric features identified through mind   mapping tool techniques . I setup a timeboxed , iterative and incremental culture for these teams and   every week , the individual team leaders share the lessons learnt and action required to further   improvement . In this way of experimentation , learning and action on continuous improvements   made the team working collaboratively towards a common goal . After two months of   experimentation , fine tuning and aligning all the team members to work collaboratively , then   implemented the same for the remaining three teams successfully . 

 Insight 

 Learning by experimentation across teams helped to understand the existing culture of the teams .   Also testing the agile operating model through learning launch tool helps to understand the pros and   cons of the model for each iteration of product development and I fine tuned accordingly . This tool   gives opportunity for the teams to practice the Agile scrum framework through each two weeks   iterations and continuously improve to work as a collaborative team . After two months , we received   a customer satisfaction score up by 20 percent and our journey continues towards a target score of   30 percent . The insight is each team can maintain a lessons learnt log after experimentation and   share across the other teams to learn and improve . This will help the teams to accelerate the   customer centric delivery 

 Approach 

 Next time , I may use Learning Launch tool and also mind mapping tool to ensure that from operating   model perspective use learning launch tool for test the model with one team . For structuring ideas   from the product owners , I will initiate mind mapping tool to capture all the ideas , prioritisation and   select right features that our customers want us to deliver . Combining this tool in digital and agile 

 cultural transformation will help me to accelerate the delivery of what our customers want to   increase the customer satisfaction score .
### Output: 