Reﬂection - Storytelling 

 Challenge & Selection 

 Language barrier and communication remains a challenge for immigrant families of   all ethnicities . My mother , sister and I arrived in Australia on July 1995 with all our   possessions neatly packed in boxes and suitcases . Armed with wool coats and a few   basic English words like “ Hello ” , “ Thank You ” and “ Goodbye ” , we start anew a our   lives in Australia . My mum often told me she made the move because of the   opportunities Australia had to offer , educational opportunities that would have been   non - existent had our family decided to stay in China . Like the mindset of many   immigrants , it was in hopes of a better life and a brighter future that my mum packed   up our lives and settled in Australia . Yet , many things were still difﬁcult for my non- English - speaking mother . As the ﬁrst English - speaker in the family , I often act as the   spokesperson for my mum . School interview at school and doctors appointment   often meant acting as the translator for the teachers and doctors and mum . Mail at   home had to be reviewed and translated . My mum could sense the frustration and   agitation when I struggle to translate certain phrases or words in Chinese   ( Mandarin ) . It is difﬁcult to express complex feelings or go into in - depth explanations   with my mum because of the language barrier . 

 I have selected storytelling as a tool to illustrate the challenges of language barrier   because stories can reach out to people and make an impact . The IBM example   showed us that storytelling is the foundation for examining the customer need and   how they are behaving . Our stories , individually or collectively , reveals something   about our own personal needs . 

 Application 

 Storytelling allows us to communicate and connect with the people around us and   makes us feel like we are a part of something . How effective is storytelling to   overcome the most impossible obstacle - language barrier ? What can you do to   empathise and understand if you are unable to interact with those around you ? Truth   is , most of us connect with the emotion rather than the form itself . Working for a   better education for my sister and I meant everything to my mum . My mum begins to   cry when she tells me stories of her childhood and how she never had the   opportunity to basic education . Being raised in a poor family as the last child of ten   children during the Chinese cultural revolution , my grandparents struggled to ﬁnd   food on the table let alone provide a fulﬁlling education to all the children . Til this day   she feels completely ashamed and embarrassed of the lack of education , yet her   heart is ﬁlled with joy and pride when she realise all the sacriﬁces she made was   worth it in the end was the day my sister and I graduated from university . For our   family , storytelling has broken down some language barriers as we were able to   connect and understand each other more on an emotional level , but certainly the   issue with using language as a prototype , aiming to solve the problem of   communication will remain a challenge . 

 Insight & Approach 

 Storytelling is a powerful tool in design thinking that is used throughout the process   because knowledge and data are captured in the stories . My mum ’s story is not   unique , but it does highlight the importance of engaging your personal needs through   storytelling despite the language barrier . While dealing with the challenges of   language barriers , I would n’t substitute storytelling for other tools . Most of the   classmates I had gone to school with also had parents who immigrated to Australia ,   and many of us grew up in households where language barrier was a major issue .   Storytelling has a profound impact on linking thoughts and ideas and become   emotionally connected . Through the stories we told each other during school lunch   breaks , we shared our lives and grew closer than ever . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reﬂection - Storytelling 

 Challenge & Selection 

 Language barrier and communication remains a challenge for immigrant families of   all ethnicities . My mother , sister and I arrived in Australia on July 1995 with all our   possessions neatly packed in boxes and suitcases . Armed with wool coats and a few   basic English words like “ Hello ” , “ Thank You ” and “ Goodbye ” , we start anew a our   lives in Australia . My mum often told me she made the move because of the   opportunities Australia had to offer , educational opportunities that would have been   non - existent had our family decided to stay in China . Like the mindset of many   immigrants , it was in hopes of a better life and a brighter future that my mum packed   up our lives and settled in Australia . Yet , many things were still difﬁcult for my non- English - speaking mother . As the ﬁrst English - speaker in the family , I often act as the   spokesperson for my mum . School interview at school and doctors appointment   often meant acting as the translator for the teachers and doctors and mum . Mail at   home had to be reviewed and translated . My mum could sense the frustration and   agitation when I struggle to translate certain phrases or words in Chinese   ( Mandarin ) . It is difﬁcult to express complex feelings or go into in - depth explanations   with my mum because of the language barrier . 

 I have selected storytelling as a tool to illustrate the challenges of language barrier   because stories can reach out to people and make an impact . The IBM example   showed us that storytelling is the foundation for examining the customer need and   how they are behaving . Our stories , individually or collectively , reveals something   about our own personal needs . 

 Application 

 Storytelling allows us to communicate and connect with the people around us and   makes us feel like we are a part of something . How effective is storytelling to   overcome the most impossible obstacle - language barrier ? What can you do to   empathise and understand if you are unable to interact with those around you ? Truth   is , most of us connect with the emotion rather than the form itself . Working for a   better education for my sister and I meant everything to my mum . My mum begins to   cry when she tells me stories of her childhood and how she never had the   opportunity to basic education . Being raised in a poor family as the last child of ten   children during the Chinese cultural revolution , my grandparents struggled to ﬁnd   food on the table let alone provide a fulﬁlling education to all the children . Til this day   she feels completely ashamed and embarrassed of the lack of education , yet her   heart is ﬁlled with joy and pride when she realise all the sacriﬁces she made was   worth it in the end was the day my sister and I graduated from university . For our   family , storytelling has broken down some language barriers as we were able to   connect and understand each other more on an emotional level , but certainly the   issue with using language as a prototype , aiming to solve the problem of   communication will remain a challenge . 

 Insight & Approach 

 Storytelling is a powerful tool in design thinking that is used throughout the process   because knowledge and data are captured in the stories . My mum ’s story is not   unique , but it does highlight the importance of engaging your personal needs through   storytelling despite the language barrier . While dealing with the challenges of   language barriers , I would n’t substitute storytelling for other tools . Most of the   classmates I had gone to school with also had parents who immigrated to Australia ,   and many of us grew up in households where language barrier was a major issue .   Storytelling has a profound impact on linking thoughts and ideas and become   emotionally connected . Through the stories we told each other during school lunch   breaks , we shared our lives and grew closer than ever .
### Output: 