Challenge 

 I am a medical instruments importer and distributor in Brazil and as the market gets 

 more and more saturated with competitors I felt the need to innovate and bring something new   to be implemented using our current customer base . 

 We decided to implement radio frequency identification ( RFID ) in a hospital environment 

 aiming the fast growing field of the IoT. 

 The idea was to assess what were the biggest problems that this technology could help 

 solving .   There are multiple ways that RFID can help track people or objects . Our challenge was   to identify problems and rank them in order of importance . 

 Selection 

 After the first talks with hospital management it was decided to use Journey Mapping 

 as design tool in order to put myself in the shoes of the hospital operations manager ( in this   case head nurse ) . After getting insights about the hospital operation , I used Visualization tools   in order to expose the information I gathered and try to make sense of it . 

 Application 

 I have made an immersion into the environment by following the hospital´s head nurse 

 for one afternoon . I made notes on her day - to - day activities and made some enquiries on what   she thought was important for her own job and what she thought was important for the   organization . 

 After I gathered this information , I used the “ art gallery ” technique in order to download 

 the information to the managers of the following departments : ICU , Operating theatre ,   Emergency room , Day hospital , Sterilization Central . 

 We used images of equipment and instruments as well as a basic floor plan of the 

 hospital . I gave Post - its to all participants so they could stick their insights wherever they   wanted . 

 Insights & Approach 

 Although we came to very interesting insights about the hospital organization , we 

 started drifting away from the main objective ( which was to rank what problems RFID could   solve ) . We had a difficult time to come to terms on which were the most important issues to be   ranked as most of the department managers had very diverse and specific needs . 

 My opinion is that instead of using these DT tools with higher management I should 

 perform it with each individual team first , so I could identify more basic needs for object   tracking and after that bring it to the management level . 

 Next time I plan to use the same tools but I plan to apply them to each individual 

 department first and afterwards try to get all departments in one meeting . The idea is that the   individuals may have a more clear idea of their own needs before empathizing with other   departments . Once each sector knows what they need individually , they can all come together   and decide what is most important for the organization as a whole . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge 

 I am a medical instruments importer and distributor in Brazil and as the market gets 

 more and more saturated with competitors I felt the need to innovate and bring something new   to be implemented using our current customer base . 

 We decided to implement radio frequency identification ( RFID ) in a hospital environment 

 aiming the fast growing field of the IoT. 

 The idea was to assess what were the biggest problems that this technology could help 

 solving .   There are multiple ways that RFID can help track people or objects . Our challenge was   to identify problems and rank them in order of importance . 

 Selection 

 After the first talks with hospital management it was decided to use Journey Mapping 

 as design tool in order to put myself in the shoes of the hospital operations manager ( in this   case head nurse ) . After getting insights about the hospital operation , I used Visualization tools   in order to expose the information I gathered and try to make sense of it . 

 Application 

 I have made an immersion into the environment by following the hospital´s head nurse 

 for one afternoon . I made notes on her day - to - day activities and made some enquiries on what   she thought was important for her own job and what she thought was important for the   organization . 

 After I gathered this information , I used the “ art gallery ” technique in order to download 

 the information to the managers of the following departments : ICU , Operating theatre ,   Emergency room , Day hospital , Sterilization Central . 

 We used images of equipment and instruments as well as a basic floor plan of the 

 hospital . I gave Post - its to all participants so they could stick their insights wherever they   wanted . 

 Insights & Approach 

 Although we came to very interesting insights about the hospital organization , we 

 started drifting away from the main objective ( which was to rank what problems RFID could   solve ) . We had a difficult time to come to terms on which were the most important issues to be   ranked as most of the department managers had very diverse and specific needs . 

 My opinion is that instead of using these DT tools with higher management I should 

 perform it with each individual team first , so I could identify more basic needs for object   tracking and after that bring it to the management level . 

 Next time I plan to use the same tools but I plan to apply them to each individual 

 department first and afterwards try to get all departments in one meeting . The idea is that the   individuals may have a more clear idea of their own needs before empathizing with other   departments . Once each sector knows what they need individually , they can all come together   and decide what is most important for the organization as a whole .
### Output: 