Visualization 

 Challenge & Selection 

 I used Visualization tool to create awareness about Change Management services among the Sales   people so that they can easily understand the services and are able to communicate with the   prospective customers and spot the opportunities to offer Change management services . 

 Change Management as a concept is very generic and can be applicable in umpteen number of   customer situations . The sales folks do not have patience & time to understand the concept and   sometimes they have to spot the opportunities quickly while interacting with customers . Therefore ,   visualization technique is very useful to explain the services that could be provided as Change   Management and the situations / challenges that lead to demand of such services . 

 Application 

 I discussed with sales people to first understand various customer situations and type of customer   interactions they would typically face and what is their preferred means of understanding and the best   way to communicate with the customer . It was not surprising to know that almost all said that they get   very little time to prepare for the customer meetings , sometimes they are preparing while on the road ,   they need a very simple way to explain to customer which the customer can relate to , it could be in   professional or personal situation .   I understood that visualization techniques can be used to explain the   Change management concept , challenges faced by customers and the services we can offer in Change   management to address the customer challenges which will lead to more business for the organization . I   remembered the video of Angela Myer where she pointed out that visualization is a core component of   communication and it is not about drawing . It could be anything , writing on white boards , better Power   Point presentations , videos etc . It ’s about expressing thoughts with fewer words . Visualization helps in   getting consensus with people , which I thought is very important for the sales folks . 

 I created a small vision statement that the output should be artifacts that could be easily understood ,   intuitive , a sales person can relate to day to day basis , can spot the change management opportunities   during the customer interactions and then can explain easily to the customer the services we can offer . I   choose a combination of short videos , intuitive presentation , customer stories and infographics . 

 Short Videos : The objective of the videos was to visualize the customer situations that require change   management services . We created following videos 

 1 . A bank ’s customer downloads latest update for his / her bank ’s mobile app . After updating , the 

 customer is asked to create a new profile again . The customer is really annoyed and does n’t   uses the mobile app . This problem could have been avoided if there was proper change   management practice of thorough testing of the app before it was released to end customers . 

 2 .   A new health insurance policy is announced by the CEO of a company for their employees . This 

 requires all the employees to update their profiles online for the new insurance cover to kick off .   Many employees who work remotely are not aware of this change and they do not update . As a 

 result , the insurance cover is revoked and few employees had to face the risk of paying for   medical expenses as they are not covered by insurance . Resulting in disgruntled employees .   Before the change , a proper change communication plan should have been created covering all   possible employee situations . 

 Presentation : The objective of the presentation was to intuitively explain what change management   services we can offer to the customers , what is our capability , how we operate and what are the   benefits a customer will get from our services . Only 4 slides were created , images and bold texts with   minimum font size of 20 were used .     Infographics : A gif image was created that could be loaded on mobile and carried for the sales folks to   quickly refer to the necessary information required while talking to the customers .     Insights & Approach     Earlier , the sales folks would always call us before the client meeting and ask the specific details and   talking points to prepare for the meeting . This would consume considerable amount of time for both .   With the above visualization artifacts , now the calls from sales folks have reduced drastically . They are   able to articulate the problem statement and discuss the possible solutions with the customer .   In fact   some of the sales folks have started providing us more customer situations that they are able to spot   which is leading to better alignment of the services to the actual needs of the customer .   Now , I ’ve started to use white boards to explain my thoughts and what I want from my team in almost   all conversations with my team . For every presentation , I first visualize the customer situation and draw   a rough sketch on the white board . My team is able to visualize my thought process and able to create   much better presentations with less no of iterations and changes . This has resulted in increase   productivity and better turn around .      While the above visualization artifacts have helped , I think adding storytelling during customer and/or   employee interactions to describe a situation will further help in communicating complex and   ambiguous ideas . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Visualization 

 Challenge & Selection 

 I used Visualization tool to create awareness about Change Management services among the Sales   people so that they can easily understand the services and are able to communicate with the   prospective customers and spot the opportunities to offer Change management services . 

 Change Management as a concept is very generic and can be applicable in umpteen number of   customer situations . The sales folks do not have patience & time to understand the concept and   sometimes they have to spot the opportunities quickly while interacting with customers . Therefore ,   visualization technique is very useful to explain the services that could be provided as Change   Management and the situations / challenges that lead to demand of such services . 

 Application 

 I discussed with sales people to first understand various customer situations and type of customer   interactions they would typically face and what is their preferred means of understanding and the best   way to communicate with the customer . It was not surprising to know that almost all said that they get   very little time to prepare for the customer meetings , sometimes they are preparing while on the road ,   they need a very simple way to explain to customer which the customer can relate to , it could be in   professional or personal situation .   I understood that visualization techniques can be used to explain the   Change management concept , challenges faced by customers and the services we can offer in Change   management to address the customer challenges which will lead to more business for the organization . I   remembered the video of Angela Myer where she pointed out that visualization is a core component of   communication and it is not about drawing . It could be anything , writing on white boards , better Power   Point presentations , videos etc . It ’s about expressing thoughts with fewer words . Visualization helps in   getting consensus with people , which I thought is very important for the sales folks . 

 I created a small vision statement that the output should be artifacts that could be easily understood ,   intuitive , a sales person can relate to day to day basis , can spot the change management opportunities   during the customer interactions and then can explain easily to the customer the services we can offer . I   choose a combination of short videos , intuitive presentation , customer stories and infographics . 

 Short Videos : The objective of the videos was to visualize the customer situations that require change   management services . We created following videos 

 1 . A bank ’s customer downloads latest update for his / her bank ’s mobile app . After updating , the 

 customer is asked to create a new profile again . The customer is really annoyed and does n’t   uses the mobile app . This problem could have been avoided if there was proper change   management practice of thorough testing of the app before it was released to end customers . 

 2 .   A new health insurance policy is announced by the CEO of a company for their employees . This 

 requires all the employees to update their profiles online for the new insurance cover to kick off .   Many employees who work remotely are not aware of this change and they do not update . As a 

 result , the insurance cover is revoked and few employees had to face the risk of paying for   medical expenses as they are not covered by insurance . Resulting in disgruntled employees .   Before the change , a proper change communication plan should have been created covering all   possible employee situations . 

 Presentation : The objective of the presentation was to intuitively explain what change management   services we can offer to the customers , what is our capability , how we operate and what are the   benefits a customer will get from our services . Only 4 slides were created , images and bold texts with   minimum font size of 20 were used .     Infographics : A gif image was created that could be loaded on mobile and carried for the sales folks to   quickly refer to the necessary information required while talking to the customers .     Insights & Approach     Earlier , the sales folks would always call us before the client meeting and ask the specific details and   talking points to prepare for the meeting . This would consume considerable amount of time for both .   With the above visualization artifacts , now the calls from sales folks have reduced drastically . They are   able to articulate the problem statement and discuss the possible solutions with the customer .   In fact   some of the sales folks have started providing us more customer situations that they are able to spot   which is leading to better alignment of the services to the actual needs of the customer .   Now , I ’ve started to use white boards to explain my thoughts and what I want from my team in almost   all conversations with my team . For every presentation , I first visualize the customer situation and draw   a rough sketch on the white board . My team is able to visualize my thought process and able to create   much better presentations with less no of iterations and changes . This has resulted in increase   productivity and better turn around .      While the above visualization artifacts have helped , I think adding storytelling during customer and/or   employee interactions to describe a situation will further help in communicating complex and   ambiguous ideas .
### Output: 