Designing thinking tool – Visualization 

 Challenge 

 I work for an organization that deals with Cloud Infrastructure and one of the   challenges that we face on a day to day to being able to capture all the clients   data so that the Finance department ( Billing ) is able to send accurate bills and   Technical support is able to offer support effectively and fast since all the   information regarding the client will be available . So I was looking for a solution   that will be able to solve this challenge and improve the operations of the   business which will increase client base and also retention of existing clients . 

 Selection 

 The tool that I use to solve this problem is visualization , I use this technique   because I noticed in the past people tend to respond well to images than   literature . For this case , I will use a flow chart to show how information will be   flowing in the organization from the start to finish . 

 Application 

 I start the process by drawing the flowchart to show how the work will flow . So I   will have the flow chart drawn on the flip chart so that all the stakeholders   involved can have a clear view of the process . The stakeholders in this case are   the members of the different departments ( Billing , Support and Sales ) . After the   “ Start ” the next flow will be processes and each process is represented with a   box . Each box then clearly show the step to be taken . That is , during the on- boarding process of the client through the sales team they will capture all the   required details of the client . The next flow is have billing review it and then have   the technical team provision / activate the client . Each box has a stick person   showing who is responsible for that task , how long it will take and the report   expected at the end of it . 

 During the discussion the stakeholders from each department will then identify   what is missing or what can not realistically be achieved 

 After that , I will then come up with a formal flow chart that can be circulated and   institutionalized . 

 Insight 

 I have gained a lot of useful things from the design thinking discussions – one   being that you need to collected information about the problem and also it is   good to think outside the box . 

 Approach 

 What I would do differently – I would have the stakeholder sit in 3 groups , each   group with member from the different department . The groups will then come up   with a process for each department . We discuss and come up with a final product 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Designing thinking tool – Visualization 

 Challenge 

 I work for an organization that deals with Cloud Infrastructure and one of the   challenges that we face on a day to day to being able to capture all the clients   data so that the Finance department ( Billing ) is able to send accurate bills and   Technical support is able to offer support effectively and fast since all the   information regarding the client will be available . So I was looking for a solution   that will be able to solve this challenge and improve the operations of the   business which will increase client base and also retention of existing clients . 

 Selection 

 The tool that I use to solve this problem is visualization , I use this technique   because I noticed in the past people tend to respond well to images than   literature . For this case , I will use a flow chart to show how information will be   flowing in the organization from the start to finish . 

 Application 

 I start the process by drawing the flowchart to show how the work will flow . So I   will have the flow chart drawn on the flip chart so that all the stakeholders   involved can have a clear view of the process . The stakeholders in this case are   the members of the different departments ( Billing , Support and Sales ) . After the   “ Start ” the next flow will be processes and each process is represented with a   box . Each box then clearly show the step to be taken . That is , during the on- boarding process of the client through the sales team they will capture all the   required details of the client . The next flow is have billing review it and then have   the technical team provision / activate the client . Each box has a stick person   showing who is responsible for that task , how long it will take and the report   expected at the end of it . 

 During the discussion the stakeholders from each department will then identify   what is missing or what can not realistically be achieved 

 After that , I will then come up with a formal flow chart that can be circulated and   institutionalized . 

 Insight 

 I have gained a lot of useful things from the design thinking discussions – one   being that you need to collected information about the problem and also it is   good to think outside the box . 

 Approach 

 What I would do differently – I would have the stakeholder sit in 3 groups , each   group with member from the different department . The groups will then come up   with a process for each department . We discuss and come up with a final product
### Output: 