Mind Mapping Reflection Exercise     Challenge :      There has been a complex problem in the environment I work in South Sudan . An area   that is quite dangerous as well as hazardous due to the prevailing armed conflict among   impatient and unreasonable belligerents . The conflict has also created a significant space   for opportunistic violent crimes affecting all employees both from the local community as   well as expatriates . More concerning however , is the fact that the locals are more exposed   in their various communities / residences to the violence than the expatriates who resided   and worked in secure and protected facilities .      The effect of the violence is further felt – due to the breakdown of law and order and more   importantly due to the fact that there was very poor security / police response to support   locals screaming for help / support to a pre – established Call Centre with a response force   especially during criminal attacks targeting them . Unfortunately , the effectiveness and   efficiency of the response force was very low due to limitations in manpower , weapons ,   police response force had no zeal to support calls for help simply due to the little wages   they received , residences of locals were widespread and even in non – accessible areas ,   amongst a host of other issues .      Selection :      Due to the complexities involved , this problem was classified as a unique “ wicked ” problem   as against the “ tame ” linear and easily resolved problems . As such it required a broader   and more human ( or user ) centric approach . With a view to gathering data , the   ethnography process was used – we dug deep into understanding the needs , wishes and   behaviors of the users as well as other stakeholders ; that is the locals , police , drivers ,   weapon suppliers , Government civil contractors etc .      This revealed the utmost need to expand the problem and innovate the entire business   model . The journey mapping was used to specifically address issues by digging deep into   the problem . Journals were handed over to interviewees for a period of a week .   Subsequently , in an effort to develop the data collected into insights – the mind mapping   tool was used . This was clearly because – we required the involvement of a broad   spectrum of stakeholders in a process that distills the data into insights . It was intuitive   and as visual as possible to ensure ideas and some criteria are generated into the “ what   if ” .      Application / Insight : 

 In my application phase , I made sure I gathered all data , identified a large spacious area   and more so scheduled date and time for all stakeholders to be present . An incentive was   given to all 25 stakeholders – to ensure buy in from their very busy schedules . The data   included valid concerns of the emergency response and huge expectations by the locals .   Much of the data ( on quick examination ) may have been quickly thrown in the trash – due   to its probable non – feasibility . We immersed ourselves in the problem and selected the   good and the “ currently un - usable ” stuff . Stakeholders were able to connect themes into   clusters while also not trashing “ outliers ” .      Thereafter , we had to ask ourselves – so what ? For example – one of the data gathered   revealed that there were ethnic divisions that limited response by certain police   deployments to certain areas . An interviewee had wished that this division ceased . In   another , a local had a strong opinion that the police response force were the actual   criminals . We asked – so what ? And we used such questions to develop insights . For   example – if there were actual criminals – then we needed to ensure actions were taken   to rid the response force of perpetrators if confirmed and more so ensure an in - depth   training is conducted . More so , the provision of incentives and increment of wages were   clear insights . A set of basic design criteria was thereafter developed .       Approach :      I realized that there could have been much more data that I could have gained from paying   more attention to the “ what is ” step – especially by considering more time for such   ethnographic surveys . Consideration could have been given to a competent company with   experience in collecting such data for in - depth results . As such data collected forms the   foundation for the mind mapping tool . More so , clear guidance was not properly given to   the stakeholders on the development of the conditions the solutions must meet or satisfy   in order to resolve the problem . It was a great learning time as I decided to stay in the   question and dig deeper – rather than proceeding to the next stage of the “ what ifs ” . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Mind Mapping Reflection Exercise     Challenge :      There has been a complex problem in the environment I work in South Sudan . An area   that is quite dangerous as well as hazardous due to the prevailing armed conflict among   impatient and unreasonable belligerents . The conflict has also created a significant space   for opportunistic violent crimes affecting all employees both from the local community as   well as expatriates . More concerning however , is the fact that the locals are more exposed   in their various communities / residences to the violence than the expatriates who resided   and worked in secure and protected facilities .      The effect of the violence is further felt – due to the breakdown of law and order and more   importantly due to the fact that there was very poor security / police response to support   locals screaming for help / support to a pre – established Call Centre with a response force   especially during criminal attacks targeting them . Unfortunately , the effectiveness and   efficiency of the response force was very low due to limitations in manpower , weapons ,   police response force had no zeal to support calls for help simply due to the little wages   they received , residences of locals were widespread and even in non – accessible areas ,   amongst a host of other issues .      Selection :      Due to the complexities involved , this problem was classified as a unique “ wicked ” problem   as against the “ tame ” linear and easily resolved problems . As such it required a broader   and more human ( or user ) centric approach . With a view to gathering data , the   ethnography process was used – we dug deep into understanding the needs , wishes and   behaviors of the users as well as other stakeholders ; that is the locals , police , drivers ,   weapon suppliers , Government civil contractors etc .      This revealed the utmost need to expand the problem and innovate the entire business   model . The journey mapping was used to specifically address issues by digging deep into   the problem . Journals were handed over to interviewees for a period of a week .   Subsequently , in an effort to develop the data collected into insights – the mind mapping   tool was used . This was clearly because – we required the involvement of a broad   spectrum of stakeholders in a process that distills the data into insights . It was intuitive   and as visual as possible to ensure ideas and some criteria are generated into the “ what   if ” .      Application / Insight : 

 In my application phase , I made sure I gathered all data , identified a large spacious area   and more so scheduled date and time for all stakeholders to be present . An incentive was   given to all 25 stakeholders – to ensure buy in from their very busy schedules . The data   included valid concerns of the emergency response and huge expectations by the locals .   Much of the data ( on quick examination ) may have been quickly thrown in the trash – due   to its probable non – feasibility . We immersed ourselves in the problem and selected the   good and the “ currently un - usable ” stuff . Stakeholders were able to connect themes into   clusters while also not trashing “ outliers ” .      Thereafter , we had to ask ourselves – so what ? For example – one of the data gathered   revealed that there were ethnic divisions that limited response by certain police   deployments to certain areas . An interviewee had wished that this division ceased . In   another , a local had a strong opinion that the police response force were the actual   criminals . We asked – so what ? And we used such questions to develop insights . For   example – if there were actual criminals – then we needed to ensure actions were taken   to rid the response force of perpetrators if confirmed and more so ensure an in - depth   training is conducted . More so , the provision of incentives and increment of wages were   clear insights . A set of basic design criteria was thereafter developed .       Approach :      I realized that there could have been much more data that I could have gained from paying   more attention to the “ what is ” step – especially by considering more time for such   ethnographic surveys . Consideration could have been given to a competent company with   experience in collecting such data for in - depth results . As such data collected forms the   foundation for the mind mapping tool . More so , clear guidance was not properly given to   the stakeholders on the development of the conditions the solutions must meet or satisfy   in order to resolve the problem . It was a great learning time as I decided to stay in the   question and dig deeper – rather than proceeding to the next stage of the “ what ifs ” .
### Output: 