Desing Thinking for Innovation 

 John Rivera 

 September 2020 

 Learning Launch –   Operational continuity cleaning companies COVID19     Challenge     I am part of the Commercial and Operations team of my organization and they assigned me   as a new challenge , to be able to control and verify that all the cleaning companies that   work in each of our department stores use the protocols and products authorized for   operational continuity product of the COVID19 .   Our objective was to control all these activities of the 46 stores throughout the country in   less than 30 days , since this depended on the operational continuity of each of the stores .     Selection     Within the team , we had already generated systems to control various activities in the   stores , so we had the ability to turn a new idea into a prototype to be used in the stores .     Application     For the learning launch , we looked for the activities that we should control in the cleaning   companies of the stores and see in this way how we could control this daily and remotely .   Since we had little time , we began to gather what were the specific tasks indicated by the   COVID19 hygiene security protocols and see how to apply them within a daily checklist .   Given this , we began to collect the information of the companies that worked in each of the   stores , hired personnel , shifts , authorized materials , cleaning frequency and also find who   was the person who would control all these points in the stores .   At the same time , we began to ask the store teams what were the main problems they had   with these companies and where they saw all the opportunities to improve the service .   After all this we put together all the information we collect and put together an operational   control checklist so that it can be used daily in stores .   First we started using an online form that we had ( Forms ) and we sent it to 4 stores to start   testing the prototype . After several days of testing , we asked the stores for feedback and   we made the corresponding improvements to the Checklist , but we had pending on our part   how to make the collection of information more efficient and have automatic reports , so   we would not have to spend a lot of time in the generation of reports and those hours we   would use to focus on the quality of service in stores .   Given this , we spoke with a provider with whom we were beginning to apply activity in their   Online APP and we asked them to upload our checklist on their platform .   So for our second delivery we already had the new checklist already loaded in the supplier 's   APP , so we launched it to all stores in the country .   And we were also able to start seeing the results of the checklists online on a daily basis and   it helped us improve decision - making , which today has allowed us to have all stores over   95 % compliance with the COVID19 protocols . 

 Desing Thinking for Innovation 

 John Rivera 

 September 2020 

 Insight     By applying the learning launch , the team began to generate various activities in order to   identify more opportunities to improve the service and how to support the stores more .   When we began to see the results , we began to meet with each of the companies and with   the stores , to see where the gaps were occurring and begin to generate a joint plan in order   to maintain the operational continuity of the business .   The activities in the stores were prioritized , all shifts were reviewed and greater   communication was established between both parties .   Given everything we did in such a short time , it helped us a lot to raise the information of   the customers and the service provider , since it gave us a much broader look and we were   able to be more effective when solving the problem , so we I generate learning and that we   must execute more prototypes before delivering the solution of the problems .       Approach     Given the large number of projects and activities that we have as a team , clearly the learning   launch helped us to organize and be more agile to find a solution that really serves the   clients and also in a shorter implementation time , since we take variables that we did not   have before and which accelerated the improvement of the project .   I think that given the times we are living in and the need we have , a way to find quick   solutions with and much more tailored is through the Learning Launch . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: John Rivera, John Rivera
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Desing Thinking for Innovation 

 John Rivera 

 September 2020 

 Learning Launch –   Operational continuity cleaning companies COVID19     Challenge     I am part of the Commercial and Operations team of my organization and they assigned me   as a new challenge , to be able to control and verify that all the cleaning companies that   work in each of our department stores use the protocols and products authorized for   operational continuity product of the COVID19 .   Our objective was to control all these activities of the 46 stores throughout the country in   less than 30 days , since this depended on the operational continuity of each of the stores .     Selection     Within the team , we had already generated systems to control various activities in the   stores , so we had the ability to turn a new idea into a prototype to be used in the stores .     Application     For the learning launch , we looked for the activities that we should control in the cleaning   companies of the stores and see in this way how we could control this daily and remotely .   Since we had little time , we began to gather what were the specific tasks indicated by the   COVID19 hygiene security protocols and see how to apply them within a daily checklist .   Given this , we began to collect the information of the companies that worked in each of the   stores , hired personnel , shifts , authorized materials , cleaning frequency and also find who   was the person who would control all these points in the stores .   At the same time , we began to ask the store teams what were the main problems they had   with these companies and where they saw all the opportunities to improve the service .   After all this we put together all the information we collect and put together an operational   control checklist so that it can be used daily in stores .   First we started using an online form that we had ( Forms ) and we sent it to 4 stores to start   testing the prototype . After several days of testing , we asked the stores for feedback and   we made the corresponding improvements to the Checklist , but we had pending on our part   how to make the collection of information more efficient and have automatic reports , so   we would not have to spend a lot of time in the generation of reports and those hours we   would use to focus on the quality of service in stores .   Given this , we spoke with a provider with whom we were beginning to apply activity in their   Online APP and we asked them to upload our checklist on their platform .   So for our second delivery we already had the new checklist already loaded in the supplier 's   APP , so we launched it to all stores in the country .   And we were also able to start seeing the results of the checklists online on a daily basis and   it helped us improve decision - making , which today has allowed us to have all stores over   95 % compliance with the COVID19 protocols . 

 Desing Thinking for Innovation 

 John Rivera 

 September 2020 

 Insight     By applying the learning launch , the team began to generate various activities in order to   identify more opportunities to improve the service and how to support the stores more .   When we began to see the results , we began to meet with each of the companies and with   the stores , to see where the gaps were occurring and begin to generate a joint plan in order   to maintain the operational continuity of the business .   The activities in the stores were prioritized , all shifts were reviewed and greater   communication was established between both parties .   Given everything we did in such a short time , it helped us a lot to raise the information of   the customers and the service provider , since it gave us a much broader look and we were   able to be more effective when solving the problem , so we I generate learning and that we   must execute more prototypes before delivering the solution of the problems .       Approach     Given the large number of projects and activities that we have as a team , clearly the learning   launch helped us to organize and be more agile to find a solution that really serves the   clients and also in a shorter implementation time , since we take variables that we did not   have before and which accelerated the improvement of the project .   I think that given the times we are living in and the need we have , a way to find quick   solutions with and much more tailored is through the Learning Launch .
### Output: 