Reflection – Visualization 

 Challenge     As an IT Leader , I ’m working a lot on all digital transformation topics and I need to constantly   bring new innovative digital products to the organisation . I also need to review existing way   of working and processes .   On one of the project I ’ve recently worked on , I was working with different business   departments and we wanted to revamp entirely an internal solution supporting a large   operational activity . The current application was outdated and developing a new one was the   opportunity to rethink how we should perform the tasks .   We was limited in time and wanted to launch this new product quickly . But it was very   important to associate many business users to this revamp and to have everyone thinking   out of the box , not just implementing incremental innovation .       Selection     I created a group of users and IT professionals . All together , we ’ve conducted some design   thinking workshop to brainstorm about how we could perform this operational activity on a   better way . I ’ve decided to dedicate the first session to explain what is design thinking and   how we ’ll proceed . then I ’ve conduction then other workshops to map the existing processes ,   user journey within this process , and identification of all the pain points .    I use What Is / What if / What Wows / What works   questions and framework as explained on   week 1 . I ’ve explained this framework and we went through all the questions .       Application     On the first session , I ’ve presented the What is / What if / What wows / What works   framework . We ’ve shared about this approach and had open discussions about the   uncertainty and what will come next this “ discovery phase ” .   We took the time of this first   session and few days between this first and the second workshop to let people think about   all this and understand well all ideas and be in the “ right mindset ” for the upcoming work .   On the second session , we ’ve conducted visual mapping with sticky notes of all pain points   the users are experiencing today , as well as all features they think they could be a game   changer . Then we grouped all these sticky notes by type of issues and we draw the   end - to - end process from these sticky notes .   We had then a visual representation of the end - to - end process from a user perspective , with   all the pain points and opportunities identified along this process . We did that on large paper   boards on all walls of the meeting room .   We then started to answer the What If question and we proceed on the same way , with   sticky notes . Everyone participate and we came out with great ideas . We took all these ideas   and we use all of its to map the needed transformation from where we are to where we want   to go . 

 The following workshops have been more dedicated to some sub - processes and to answer   the “ what works ” question . We came out with great solutions we would not have been able to   identify on a more traditional approach and have moved on into some rapid prototypes .       Insight      By applying some visualisation tools and making all actions into the general design thinking   framework , it helps all participant to be active participant . We saved lot of time as we   mapped all processes , pain points , and new solutions into very graphic way , like a mind   map . By doing these both interactives sessions and visual representation , we avoided miss   understanding between participants , have been able to quickly focus on the questions that   matter , and not be distracted by not so important topics .   Also , about the new solution we designed , it helps everyone to have a general   understanding very easily , which helps to communicate outside of the group about this   solution and our decisions . We saved a lot of time about getting th buy - in from other senior   leaders .       Approach     I ’m happy to have explained the big picture and full framework at first . I ’m also happy to use   brainstorming techniques but within clear questions . It helps to drive participation and to   have everyone to think out of the box without creating bias . However , what I may do   differently is to combine this visualisation processes with the rapid launch and prototyping at   the same time , all together . I believe we could move even faster and reinforce the   participation of all staff . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Visualization 

 Challenge     As an IT Leader , I ’m working a lot on all digital transformation topics and I need to constantly   bring new innovative digital products to the organisation . I also need to review existing way   of working and processes .   On one of the project I ’ve recently worked on , I was working with different business   departments and we wanted to revamp entirely an internal solution supporting a large   operational activity . The current application was outdated and developing a new one was the   opportunity to rethink how we should perform the tasks .   We was limited in time and wanted to launch this new product quickly . But it was very   important to associate many business users to this revamp and to have everyone thinking   out of the box , not just implementing incremental innovation .       Selection     I created a group of users and IT professionals . All together , we ’ve conducted some design   thinking workshop to brainstorm about how we could perform this operational activity on a   better way . I ’ve decided to dedicate the first session to explain what is design thinking and   how we ’ll proceed . then I ’ve conduction then other workshops to map the existing processes ,   user journey within this process , and identification of all the pain points .    I use What Is / What if / What Wows / What works   questions and framework as explained on   week 1 . I ’ve explained this framework and we went through all the questions .       Application     On the first session , I ’ve presented the What is / What if / What wows / What works   framework . We ’ve shared about this approach and had open discussions about the   uncertainty and what will come next this “ discovery phase ” .   We took the time of this first   session and few days between this first and the second workshop to let people think about   all this and understand well all ideas and be in the “ right mindset ” for the upcoming work .   On the second session , we ’ve conducted visual mapping with sticky notes of all pain points   the users are experiencing today , as well as all features they think they could be a game   changer . Then we grouped all these sticky notes by type of issues and we draw the   end - to - end process from these sticky notes .   We had then a visual representation of the end - to - end process from a user perspective , with   all the pain points and opportunities identified along this process . We did that on large paper   boards on all walls of the meeting room .   We then started to answer the What If question and we proceed on the same way , with   sticky notes . Everyone participate and we came out with great ideas . We took all these ideas   and we use all of its to map the needed transformation from where we are to where we want   to go . 

 The following workshops have been more dedicated to some sub - processes and to answer   the “ what works ” question . We came out with great solutions we would not have been able to   identify on a more traditional approach and have moved on into some rapid prototypes .       Insight      By applying some visualisation tools and making all actions into the general design thinking   framework , it helps all participant to be active participant . We saved lot of time as we   mapped all processes , pain points , and new solutions into very graphic way , like a mind   map . By doing these both interactives sessions and visual representation , we avoided miss   understanding between participants , have been able to quickly focus on the questions that   matter , and not be distracted by not so important topics .   Also , about the new solution we designed , it helps everyone to have a general   understanding very easily , which helps to communicate outside of the group about this   solution and our decisions . We saved a lot of time about getting th buy - in from other senior   leaders .       Approach     I ’m happy to have explained the big picture and full framework at first . I ’m also happy to use   brainstorming techniques but within clear questions . It helps to drive participation and to   have everyone to think out of the box without creating bias . However , what I may do   differently is to combine this visualisation processes with the rapid launch and prototyping at   the same time , all together . I believe we could move even faster and reinforce the   participation of all staff .
### Output: 