Reflection – Mind Mapping 

 Challenge & Selection 

 I am working in IT industry and as a part of profile I am mainly handling AMS contracts to support   client IT application with our experts . My main challenge is to provide 24 * 7 IT support to our clients   and keep their applications running as per service level agreement with the help of my team . These   applications are integrated with each other and due to complexity of system and data flow I was   facing various issues of integration failure . To analyse root causes we have launched Failure mode   analysis tool to find issues in system and fix it permanently . 

 Application 

 To perform failure mode analysis , I have identified subject matter experts from my team , and we   have conducted sessions . I used mind mapping tool “ Freehand ” and identified repetitive issues first   to focus on fixing them . For each issue I have identified subject matter expert and discussed possible   reasons of failure , with detailed discussion I have reached on various points . At this level we had   concluded various points and now another challenge was lying with us to fix them permanently . This   level we all are gathered as a team and used sticky notes with two different colours , Yellow- Yellow   colour that is what we know about issue and Pink for possible solution of issue . This activity helps   me and the whole team to learn and explore new things 

 Insight & Approach 

 With the help of Mind mapping tool , I have reached on root causes of various issues and fixed them   permanently . But this activity helped us as a team in various ways 

 1 ) We have identified new ideas and suggestions to offer our clients    2 ) We have developed proof of concepts and ready with us to grab new opportunities and 

 clients 

 3 ) Whole team got cross functional knowledge about from various subject experts 

 With this experience we have started this practice in other areas and in various projects and started   including experts in other functions as well 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Mind Mapping 

 Challenge & Selection 

 I am working in IT industry and as a part of profile I am mainly handling AMS contracts to support   client IT application with our experts . My main challenge is to provide 24 * 7 IT support to our clients   and keep their applications running as per service level agreement with the help of my team . These   applications are integrated with each other and due to complexity of system and data flow I was   facing various issues of integration failure . To analyse root causes we have launched Failure mode   analysis tool to find issues in system and fix it permanently . 

 Application 

 To perform failure mode analysis , I have identified subject matter experts from my team , and we   have conducted sessions . I used mind mapping tool “ Freehand ” and identified repetitive issues first   to focus on fixing them . For each issue I have identified subject matter expert and discussed possible   reasons of failure , with detailed discussion I have reached on various points . At this level we had   concluded various points and now another challenge was lying with us to fix them permanently . This   level we all are gathered as a team and used sticky notes with two different colours , Yellow- Yellow   colour that is what we know about issue and Pink for possible solution of issue . This activity helps   me and the whole team to learn and explore new things 

 Insight & Approach 

 With the help of Mind mapping tool , I have reached on root causes of various issues and fixed them   permanently . But this activity helped us as a team in various ways 

 1 ) We have identified new ideas and suggestions to offer our clients    2 ) We have developed proof of concepts and ready with us to grab new opportunities and 

 clients 

 3 ) Whole team got cross functional knowledge about from various subject experts 

 With this experience we have started this practice in other areas and in various projects and started   including experts in other functions as well
### Output: 