Reflection – Storytelling 

 Challenge and Selection 

 As a Consultant for Learning , I deal mostly with mass changes and further implementation of   software , ways of working , new training needs , among other things . When working with the “ big ”   Clients , the expression “ one - size - fits - all ” needs to be put aside , because there are people from all   over the world with different backgrounds , different knowledge scopes , totally different levels of   computer - savviness and motivations . 

 The selection of Storytelling for one of my eLearning projects came from the need of a more   appealing and compelling training for the new software being implemented in this Client ’s company   as It makes it relatable , It gives strategy color , and life in character and plot . Why did I choose   Storytelling as the tool to develop it ? It was mainly due to the fact that after all the training - needs- analysis phase of the project was completed , the central verdict was that the inequalities among the   workers were too hefty which made us decide to create more than one eLearning for the same topic   in order to keep everyone engaged , taking into consideration the different needs and motivations . 

 Application 

 It was settled that for the Customer Care team I would use Storytelling eLearning by creating the   stories of personas ( characters ) and their daily lives . This would make the workers feel relatable and   less prompt to get bored by the content . 

 For the purpose , we gathered the results of their interviews and tests , and created the profile of 5   virtual personas to use in the course . For each and every character I have designed a different   routine and role to play in the course . What all these characters had in common was the fact that   they were Customer Care workers and we used the picture of some headphones and desk as a prop   to indicate this . 

 So , the content of the eLearning was pretty heavy and complex , it had to do with a new software   being implemented in the whole company and the workers ought to learn how to use it in record   speed time . I ’ve described the life of these workers from the moment that they would leave their   houses to head to work until the moment they would leave the office to go home . I have based the   content of the Storytelling eLearning on the different backgrounds and cultural specifications   reflected on their interviews and made it as interactive as possible , describing persona - journeys . 

 Insight and Approach 

 What initially seemed to be a simple task – preparing an eLearning that teaches the workers how to   use a software – turned out to be a much more complex one in which Storytelling tool played a   pivotal role to engage and motivate . 

 The workers of this department said that they even entered the course more than once and never   had so much fun in completing an eLearning . All in all , they are now fully aware of how to use the   new software and Storytelling allowed not only for them to feel relatable to something while   learning , but also for the Company in general to experience a much smoother mass transition . 

 What would I do different next time ? Maybe using Storytelling eLearning for all the departments   instead of just this one . Customer Care department felt engaged and involved in the process from   the very beginning and the results reflected it , they passed the quiz at first , they entered the course 

 more than once and speedily learned how to use the software and return to the course every time a   question would arise . There were some departments in which the result was quite different , and the   users are still struggling with this software change , not willing to take the eLearning once again . Why   is that ? Because I assumed that they were more computer - savvy who would n’t need a persona- based eLearning to feel engaged . I was wrong . Next time I am facing a mass implementation as this   one I will most probably create a Storytelling eLearning for all the departments , only diversifying the   personas ( characters ) included and their journeys , to fulfill each department need . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Storytelling 

 Challenge and Selection 

 As a Consultant for Learning , I deal mostly with mass changes and further implementation of   software , ways of working , new training needs , among other things . When working with the “ big ”   Clients , the expression “ one - size - fits - all ” needs to be put aside , because there are people from all   over the world with different backgrounds , different knowledge scopes , totally different levels of   computer - savviness and motivations . 

 The selection of Storytelling for one of my eLearning projects came from the need of a more   appealing and compelling training for the new software being implemented in this Client ’s company   as It makes it relatable , It gives strategy color , and life in character and plot . Why did I choose   Storytelling as the tool to develop it ? It was mainly due to the fact that after all the training - needs- analysis phase of the project was completed , the central verdict was that the inequalities among the   workers were too hefty which made us decide to create more than one eLearning for the same topic   in order to keep everyone engaged , taking into consideration the different needs and motivations . 

 Application 

 It was settled that for the Customer Care team I would use Storytelling eLearning by creating the   stories of personas ( characters ) and their daily lives . This would make the workers feel relatable and   less prompt to get bored by the content . 

 For the purpose , we gathered the results of their interviews and tests , and created the profile of 5   virtual personas to use in the course . For each and every character I have designed a different   routine and role to play in the course . What all these characters had in common was the fact that   they were Customer Care workers and we used the picture of some headphones and desk as a prop   to indicate this . 

 So , the content of the eLearning was pretty heavy and complex , it had to do with a new software   being implemented in the whole company and the workers ought to learn how to use it in record   speed time . I ’ve described the life of these workers from the moment that they would leave their   houses to head to work until the moment they would leave the office to go home . I have based the   content of the Storytelling eLearning on the different backgrounds and cultural specifications   reflected on their interviews and made it as interactive as possible , describing persona - journeys . 

 Insight and Approach 

 What initially seemed to be a simple task – preparing an eLearning that teaches the workers how to   use a software – turned out to be a much more complex one in which Storytelling tool played a   pivotal role to engage and motivate . 

 The workers of this department said that they even entered the course more than once and never   had so much fun in completing an eLearning . All in all , they are now fully aware of how to use the   new software and Storytelling allowed not only for them to feel relatable to something while   learning , but also for the Company in general to experience a much smoother mass transition . 

 What would I do different next time ? Maybe using Storytelling eLearning for all the departments   instead of just this one . Customer Care department felt engaged and involved in the process from   the very beginning and the results reflected it , they passed the quiz at first , they entered the course 

 more than once and speedily learned how to use the software and return to the course every time a   question would arise . There were some departments in which the result was quite different , and the   users are still struggling with this software change , not willing to take the eLearning once again . Why   is that ? Because I assumed that they were more computer - savvy who would n’t need a persona- based eLearning to feel engaged . I was wrong . Next time I am facing a mass implementation as this   one I will most probably create a Storytelling eLearning for all the departments , only diversifying the   personas ( characters ) included and their journeys , to fulfill each department need .
### Output: 