1 . Challenge    The challenge is to prepare a site investigation report for a major hospital campus . It will require connecting   technical people and their design solutions to what is meaningful for those involved with a major Hospital   Campus , and most importantly , with the patients .      The hospital describes their issue with the campus as follows :    " First - rate health care requires first - rate infrastructure . Unfortunately , the infrastructure is ageing and the physical   layout is limiting the potential for growth and innovation "     Given the campus ’ complexity and existing site constraints , the critical path is to develop a strategic planning   process focused on establishing a roadmap to identify , prioritise and resolve conflicting stakeholder demands ,   prior to proceeding with design and staged delivery packaging to suit funding streams .     Prior to proceeding with the more traditional elements of the planning process we will collaboratively develop and   implement a strategic stakeholder engagement process , guiding the overall planning process , in order to reach   agreement on precinct service priorities .     The challenge/ objective for the Site Investigation component is how do we :      Capture , collate and ultimately package existing information from multiple asset holders so that it can be   readily understood , easily accessed and used by planning and design consultants ;      Adequately inform the required scope for further site investigations .      Define and structure the site investigation so that it :   o   captures the gaps in existing information ,   o   can be combined with existing information to form an amalgamated , seamless record of site   infrastructure   o   can be selectively overlaid with additional detail as / when required ( i.e. scalable ) ; and    o   is in a consistent format which lends itself to data base , BIM and BMS type modelling   environments      Package all of the above so that it can be provided as a legacy asset/ infrastructure database back to   the hospital , and is able to be used to inform the whole of the campus ,   or be accessed and potentially   updated in discrete areas ( e.g. by grid ) to allow for staged redevelopment and/ or individual stakeholder   use     2 . Selection 

 We will prepare a pilot of the strategic stakeholder engagement process . The primary reason for this pilot is for us   to simply understand how we might approach technical solutions to meaningful things in different ways .   In short , we really want to make a difference .     A taster of design thinking at least - beginning with just a 4 hour pilot session , focusing largely on the first stages   of a , what should be a , far more rigorous and structured process using a variety of tools .    Starting with an overview of the project ( it 's not just a hospital , it ’s a campus and precinct ) , we will apply 2 Design   Thinking tools to develop a deeper understanding of the problem statement . We will ask why this is a problem ? -   and we will ask ‘ why ’ a number of times . The aim is to grasp everyone 's understanding of the problem and to   uncover the root cause of the issues at play .     In an adaptation of the business model canvas tool , we will focus on people and what they do at the hospital      " Who are the end users ? "      " What do you think some of their pain points might be ? "      " Empathise with current end users to understand their needs .   What are current end user experiences ? "      " What are some of the platforms in place ? "      " Describe current operational procedures ? "      " Can you describe any end user experiences ? "      " Who else might be affected ? nurses ? patients ? "     Recognising that patients , carers , clinicians and operators of the hospital each have a spectrum of needs and   desires , as part of a wider understanding phase we will engage with a broad group of stakeholders to understand   their individual needs and expectations .      Using a combination of survey tools and interviewing we will ensure everyone has a voice to truly understand   today ’s challenges – and capabilities      3 . Application    During the Pilot we will be undertaking some activities that would be typical of the envisage phase of our design   led innovation approach . We will aim to envisage a future to develop a prototype in the form of a narrative . First   up will envisage two people - today . We called it the current state of two individuals , Paul and Jim . 

 We will then journey map the interaction these characters with the hospital campus in today ’s reality , the ‘ What   is ? ’ . This includes events that happen to each person before and after their interaction with the hospital . The   purpose of this exercise is to build empathy with their associated characters and extract key emotions felt by   those characters during the day .     The emotions that will be highlighted by the Pilot members will then be carried into the next activity , the ‘ What if ? ’ .   We will try to envisage a future to develop a prototype in the form of a narrative .     Here 's the current state , or What is , of two individuals , Paul and Jim . Paul ’s story is created as one of the 98,000   Australians treated through our health system today . We envisage Jim as one of the facilities ' managers that   keep hospitals ticking , 24/7 , every day .     During the ‘ What If ’ we will focus on the emotions that are highlighted from the ‘ What Is ’ exercise , and each Pilot   group will be tasked to envisage a future where those emotions were improved upon . If they are negative   emotions , how would that be negated or eliminated ? If they are positive emotions how could they be further   improved ?     Both groups will be asked not get caught up with solutions that would cause these results – but rather focus on   the results themselves . Focus on how the future would look if these issues were ' magically ’ resolved .       4 . Insight    The outcome from the Journey Maps together is what they will evolve into and what is the Pilot groups '   interpretation of these new emotions .     We will use a Connect Chart to link the two realities together by firstly listing the initial emotions/ reasons the end   user was feeling a certain way . We will then list the corresponding future emotional results of this initial feelings .   Finally we will link the two realities ( present and future ) with a main idea .     Our pilot will be set up with some trepidation – aiming to be illustrative of true approach , knowing we 'd have to   curtail . Afterwards , the participants are expected to be enthused by the insight of testing the idea that technical   solutions ought to be meaningful for the users of the facility and most importantly , the patients .     Our engineer brains ' will ache to provide THE solution , but careful facilitation and application of Design Thinking   tools will have us walking in the shoes of patients and the operators and imagining the future state ; and also   imagining the consequences of doing same old same old .     A fascinating taster for those involved , at a time when the project is forming and can benefit . A reminder that the   problem statement set down the challenge to :      Ensure that we have considered all potential uses , and       Ensure the end product does not end up unwieldly and sitting on a shelf unused        5 . Approach    Our challenge is now for the wider project team to embrace an end user / experience centric design led innovation process   to solve the problem set . 

 In a fuller design thinking approach all 5 steps will be visited using various tools . We will seek to find the   questions and answers together , enabling all stakeholders to build new mind - sets to address the future - not just   in this project , but for many years to come . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: 1 . Challenge    The challenge is to prepare a site investigation report for a major hospital campus . It will require connecting   technical people and their design solutions to what is meaningful for those involved with a major Hospital   Campus , and most importantly , with the patients .      The hospital describes their issue with the campus as follows :    " First - rate health care requires first - rate infrastructure . Unfortunately , the infrastructure is ageing and the physical   layout is limiting the potential for growth and innovation "     Given the campus ’ complexity and existing site constraints , the critical path is to develop a strategic planning   process focused on establishing a roadmap to identify , prioritise and resolve conflicting stakeholder demands ,   prior to proceeding with design and staged delivery packaging to suit funding streams .     Prior to proceeding with the more traditional elements of the planning process we will collaboratively develop and   implement a strategic stakeholder engagement process , guiding the overall planning process , in order to reach   agreement on precinct service priorities .     The challenge/ objective for the Site Investigation component is how do we :      Capture , collate and ultimately package existing information from multiple asset holders so that it can be   readily understood , easily accessed and used by planning and design consultants ;      Adequately inform the required scope for further site investigations .      Define and structure the site investigation so that it :   o   captures the gaps in existing information ,   o   can be combined with existing information to form an amalgamated , seamless record of site   infrastructure   o   can be selectively overlaid with additional detail as / when required ( i.e. scalable ) ; and    o   is in a consistent format which lends itself to data base , BIM and BMS type modelling   environments      Package all of the above so that it can be provided as a legacy asset/ infrastructure database back to   the hospital , and is able to be used to inform the whole of the campus ,   or be accessed and potentially   updated in discrete areas ( e.g. by grid ) to allow for staged redevelopment and/ or individual stakeholder   use     2 . Selection 

 We will prepare a pilot of the strategic stakeholder engagement process . The primary reason for this pilot is for us   to simply understand how we might approach technical solutions to meaningful things in different ways .   In short , we really want to make a difference .     A taster of design thinking at least - beginning with just a 4 hour pilot session , focusing largely on the first stages   of a , what should be a , far more rigorous and structured process using a variety of tools .    Starting with an overview of the project ( it 's not just a hospital , it ’s a campus and precinct ) , we will apply 2 Design   Thinking tools to develop a deeper understanding of the problem statement . We will ask why this is a problem ? -   and we will ask ‘ why ’ a number of times . The aim is to grasp everyone 's understanding of the problem and to   uncover the root cause of the issues at play .     In an adaptation of the business model canvas tool , we will focus on people and what they do at the hospital      " Who are the end users ? "      " What do you think some of their pain points might be ? "      " Empathise with current end users to understand their needs .   What are current end user experiences ? "      " What are some of the platforms in place ? "      " Describe current operational procedures ? "      " Can you describe any end user experiences ? "      " Who else might be affected ? nurses ? patients ? "     Recognising that patients , carers , clinicians and operators of the hospital each have a spectrum of needs and   desires , as part of a wider understanding phase we will engage with a broad group of stakeholders to understand   their individual needs and expectations .      Using a combination of survey tools and interviewing we will ensure everyone has a voice to truly understand   today ’s challenges – and capabilities      3 . Application    During the Pilot we will be undertaking some activities that would be typical of the envisage phase of our design   led innovation approach . We will aim to envisage a future to develop a prototype in the form of a narrative . First   up will envisage two people - today . We called it the current state of two individuals , Paul and Jim . 

 We will then journey map the interaction these characters with the hospital campus in today ’s reality , the ‘ What   is ? ’ . This includes events that happen to each person before and after their interaction with the hospital . The   purpose of this exercise is to build empathy with their associated characters and extract key emotions felt by   those characters during the day .     The emotions that will be highlighted by the Pilot members will then be carried into the next activity , the ‘ What if ? ’ .   We will try to envisage a future to develop a prototype in the form of a narrative .     Here 's the current state , or What is , of two individuals , Paul and Jim . Paul ’s story is created as one of the 98,000   Australians treated through our health system today . We envisage Jim as one of the facilities ' managers that   keep hospitals ticking , 24/7 , every day .     During the ‘ What If ’ we will focus on the emotions that are highlighted from the ‘ What Is ’ exercise , and each Pilot   group will be tasked to envisage a future where those emotions were improved upon . If they are negative   emotions , how would that be negated or eliminated ? If they are positive emotions how could they be further   improved ?     Both groups will be asked not get caught up with solutions that would cause these results – but rather focus on   the results themselves . Focus on how the future would look if these issues were ' magically ’ resolved .       4 . Insight    The outcome from the Journey Maps together is what they will evolve into and what is the Pilot groups '   interpretation of these new emotions .     We will use a Connect Chart to link the two realities together by firstly listing the initial emotions/ reasons the end   user was feeling a certain way . We will then list the corresponding future emotional results of this initial feelings .   Finally we will link the two realities ( present and future ) with a main idea .     Our pilot will be set up with some trepidation – aiming to be illustrative of true approach , knowing we 'd have to   curtail . Afterwards , the participants are expected to be enthused by the insight of testing the idea that technical   solutions ought to be meaningful for the users of the facility and most importantly , the patients .     Our engineer brains ' will ache to provide THE solution , but careful facilitation and application of Design Thinking   tools will have us walking in the shoes of patients and the operators and imagining the future state ; and also   imagining the consequences of doing same old same old .     A fascinating taster for those involved , at a time when the project is forming and can benefit . A reminder that the   problem statement set down the challenge to :      Ensure that we have considered all potential uses , and       Ensure the end product does not end up unwieldly and sitting on a shelf unused        5 . Approach    Our challenge is now for the wider project team to embrace an end user / experience centric design led innovation process   to solve the problem set . 

 In a fuller design thinking approach all 5 steps will be visited using various tools . We will seek to find the   questions and answers together , enabling all stakeholders to build new mind - sets to address the future - not just   in this project , but for many years to come .
### Output: 