Reflection : Learning Launch 

 1 .   Challenge : Describe your challenge , including all relevant information . 

 I lead Customer Master Data for my organization , which includes maintaining Customer Name and    address records and mapping them to correct parent company name and address records .   All   commercial transactions like Marketing , Ordering , Shipping , Billing , Warranty & Support services   and Compensation uses the customer data we provide to stamp the correct customer in their   transactions . 

 We had a challenge to accurately compensate our sales employees due to the poor quality of   customer data . 

 2 .   Selection : In your own words , briefly describe the tool you selected ( e.g. , what it is and why you selected it for your challenge - - including any appropriate video lecture references ) 

 We had very limited knowledge of the problem and the extent of the impact , we had more   questions and very little answers . We adopted Learning Launch methodology to learn about the   problem , find out the facts and explore all possible solutions . We also want to experiment with a   small set of a sales team . 

 3 .   Application : Describe how you applied the tool you selected to your challenge ( e.g. , what you did and how the tool was   applied effectively or ineffectively ) . 

 First , we started gathering data where we had the most complaints and identified set of sales   teams . We approached few of the sales members to be part of the pilot with the expectation they   help us understand the problem and their current process , in return , we offered to solve their   compensation problem . 

 We collected all relevant data on these pilot sales teams , learned about their selling process ,   validated our assumptions and document their responses .   We learned about our dependencies   with few external partners who process our orders and send it to us for shipping the products . With   sales team help we connected with external agencies to learn about their process and data . 

 4 .   Insight : Describe the insight you gained from applying the tool you selected to your challenge ( e.g. , how an insight affected   your thinking about the challenge and about design thinking more broadly ) . 

 We found many gaps in the current process , one of the biggest gaps we found in the way external   partner agencies process our orders , resulting in wrong customer information in the orders . These   inaccuracies in customer data were only one of the big reason for wrong compensation to our sales   teams . 

 We worked with the external agency , educated on the data what they ’re sending and how it   impacts our process . Together , we worked out a solution to fix their process . 

 All along we were looking at fixing things internally . With design thinking methodology ( Learning   Launch ) we continued to explore our options , connecting with relevant small pilot stakeholders and   patiently learning from them is a big win . I strongly believe we can scale this approach and solution   to other sales teams . 

 5 .   Approach : Describe what you might do differently next time -- applying the same tool you selected or a different one -- and the   reason(s ) why . 

 I will continue to use the Learning Launch methodology as one of the primary design thinking tools ,   as it helps to learn the truth , validate my assumptions , quickly fail and learn from it . Lastly , this   process helps to save time and money . 

 We have many bigger opportunities to innovate and solve complex problems for human beings , I   strongly believe we need to use the combination of design thinking tools ( Visualization , Story- telling , Mind - mapping , Learning Launch ) . These tools expand our repertoire and prepare our mind   to a growth mindset . 

 My best wishes to you on your design thinking journey and to make a positive impact on fellow   human beings . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection : Learning Launch 

 1 .   Challenge : Describe your challenge , including all relevant information . 

 I lead Customer Master Data for my organization , which includes maintaining Customer Name and    address records and mapping them to correct parent company name and address records .   All   commercial transactions like Marketing , Ordering , Shipping , Billing , Warranty & Support services   and Compensation uses the customer data we provide to stamp the correct customer in their   transactions . 

 We had a challenge to accurately compensate our sales employees due to the poor quality of   customer data . 

 2 .   Selection : In your own words , briefly describe the tool you selected ( e.g. , what it is and why you selected it for your challenge - - including any appropriate video lecture references ) 

 We had very limited knowledge of the problem and the extent of the impact , we had more   questions and very little answers . We adopted Learning Launch methodology to learn about the   problem , find out the facts and explore all possible solutions . We also want to experiment with a   small set of a sales team . 

 3 .   Application : Describe how you applied the tool you selected to your challenge ( e.g. , what you did and how the tool was   applied effectively or ineffectively ) . 

 First , we started gathering data where we had the most complaints and identified set of sales   teams . We approached few of the sales members to be part of the pilot with the expectation they   help us understand the problem and their current process , in return , we offered to solve their   compensation problem . 

 We collected all relevant data on these pilot sales teams , learned about their selling process ,   validated our assumptions and document their responses .   We learned about our dependencies   with few external partners who process our orders and send it to us for shipping the products . With   sales team help we connected with external agencies to learn about their process and data . 

 4 .   Insight : Describe the insight you gained from applying the tool you selected to your challenge ( e.g. , how an insight affected   your thinking about the challenge and about design thinking more broadly ) . 

 We found many gaps in the current process , one of the biggest gaps we found in the way external   partner agencies process our orders , resulting in wrong customer information in the orders . These   inaccuracies in customer data were only one of the big reason for wrong compensation to our sales   teams . 

 We worked with the external agency , educated on the data what they ’re sending and how it   impacts our process . Together , we worked out a solution to fix their process . 

 All along we were looking at fixing things internally . With design thinking methodology ( Learning   Launch ) we continued to explore our options , connecting with relevant small pilot stakeholders and   patiently learning from them is a big win . I strongly believe we can scale this approach and solution   to other sales teams . 

 5 .   Approach : Describe what you might do differently next time -- applying the same tool you selected or a different one -- and the   reason(s ) why . 

 I will continue to use the Learning Launch methodology as one of the primary design thinking tools ,   as it helps to learn the truth , validate my assumptions , quickly fail and learn from it . Lastly , this   process helps to save time and money . 

 We have many bigger opportunities to innovate and solve complex problems for human beings , I   strongly believe we need to use the combination of design thinking tools ( Visualization , Story- telling , Mind - mapping , Learning Launch ) . These tools expand our repertoire and prepare our mind   to a growth mindset . 

 My best wishes to you on your design thinking journey and to make a positive impact on fellow   human beings .
### Output: 