Challenge & Selection     I have used Visualization tool many times and have helped my team & customer stakeholders to achieve common   ground for defining problem and possible solution . The visualization tool is essential and adds more benefits to   build a direct connect with the customer & their core problems and issues . I am a business consultant and have   worked for many Telecom projects . My customers ’ faces critical issues like faster time to market , technology   upgrades and customer churn due to steep competition . Constant and consistent performance to achieve higher   growth with better cost control wears them down . The only way to sustain in the competitive Telecom market is to   identify growth wheels , new approach to achieve higher growth with cost optimization . The visualization tool helps   me and my customers in introspecting about how things are moving and at which direction , where do they want to   go and how we should approach . I personally like this tool because it opens the creative side of me and helps me   think beyond the problem areas to identify possible ideas . This tool gives me the much needed power to   empathize towards customer issues and helps me in ethnography mapping .     Application     I have used visualization tool in various ways . With telecom industry best practices and available customer   information , I first draw the organization chart and also the customer journey maps . Although these journey maps   are only for reference yet those are pure play drawings which have very basic information about every customer   stakeholder , its role and process to achieve desired output or outcome . During discussions , workshops and   meetings I use these maps as ice breakers . Neither these are final journey maps nor do those maps have all the   information . Hence these maps are used only for discussion to gather more information .     I also use drawing board to start mapping departments involved in the process . This helps me identify which   departments are involved in customer facing activities . This defines the Moment of Truth for the process . I use a   lot of post - its / sticky - notes and ask the participants to put their challenges and paste it on the board . Most of the   time , I create four to five vertical blocks on the board dedicated for each department and then start pasting all the   post - its received from the participants . This helps all the participants to see what information we have got and   what can be the real problem the organization is facing . Sometimes , more participants provide same / similar   problem or artifact in different words . Even though participants may represent different departments , yet their   inputs for the problem can be same . This helps me understand how deep this problem is impacting the   organization and helps me in prioritizing it for further investigation .     In my meetings , I expect at least 5 to 8 participants representing mostly the impacted departments . This helps me   get a better view of the journey that I mapped and also helps me understand the problem statement better . I   circulate post - its , color pens and papers to my participants . I take 3 ft by 3 ft size print - outs of the journeys and put   those on the meeting room walls . I also define customer touch points in my journey and ensure those are clearly   visible to the participants . I ask every participant to validate the process and identify the possible issues with the   journey . The participant has to put his point on the post - it and paste it on the process where he / she thinks a   problem area . I ask the participants following questions – 

 1 . Is the journey map having all the relevant information ?   2 . Is the flow of the journey map correct for your organization ?   3 . According to you , what are the problem areas in this journey map ?   4 . What needs to improve in this journey ? 

 Above points / questions are mainly to help them think what is the current situation of the organization and how   they think it can be solved . For me , it gives great insight into the organization and its people . Roughly after 15 - 20   mins of group discussion and small talk , each participant comes up with their own inputs and start pasting them on   the journey maps . First , I ask them to post only the relevant information inputs so that I can update the journey .   Secondly , I ask them to post only the issues / problems using key or power words and paste on the journey . I group   common inputs / suggestions and prioritize after discussing with the participants . After meeting with participants , I   recreate journey map with updated information based on the inputs received from the participants . I again share   the information with the same participant group and again try to get the inputs to improve the journey map till it is 

 accepted by the participant group . This data gathering helps both participants and me in understanding problem   areas , journey map and also defining the goal for the transformation .     Insight & Approach     The power of the visualization tool is immense . The diverse group can come together and start drawing their   thoughts either in the form of process maps , journey maps or even simple plane boxes that helps being every   participant on the common ground . As I mentioned earlier , I personally like this tool as it opens up creative   thinking side of human brain . It pushes the participant think beyond what he is seeing and it brings the best out of   him / her . The visualization tool enables participants and users to identify what are the various ways to look at   problem and solution . The use of this tool is diverse . It allows the third party consultants to empathize by   visualizing customer pain areas . It allows the diverse participant groups to empathize by visualizing beyond their   own problem areas . It creates the common ground for all the participants and also acts as an ice breaker most of   the time . Most of the time visualization tool allows the less speaking or shy participants a mean to communicate   with others and helps achieve desire result , if possible .     This tool I have used in my personal life also . Whenever my daughter wants to tell problem which she can not   explain , I have taught her to draw & highlight the problem areas . Most of the time , I get what she wants to explain .   She uses this tool to help understand me and my wife about her problem so that we can help her better . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge & Selection     I have used Visualization tool many times and have helped my team & customer stakeholders to achieve common   ground for defining problem and possible solution . The visualization tool is essential and adds more benefits to   build a direct connect with the customer & their core problems and issues . I am a business consultant and have   worked for many Telecom projects . My customers ’ faces critical issues like faster time to market , technology   upgrades and customer churn due to steep competition . Constant and consistent performance to achieve higher   growth with better cost control wears them down . The only way to sustain in the competitive Telecom market is to   identify growth wheels , new approach to achieve higher growth with cost optimization . The visualization tool helps   me and my customers in introspecting about how things are moving and at which direction , where do they want to   go and how we should approach . I personally like this tool because it opens the creative side of me and helps me   think beyond the problem areas to identify possible ideas . This tool gives me the much needed power to   empathize towards customer issues and helps me in ethnography mapping .     Application     I have used visualization tool in various ways . With telecom industry best practices and available customer   information , I first draw the organization chart and also the customer journey maps . Although these journey maps   are only for reference yet those are pure play drawings which have very basic information about every customer   stakeholder , its role and process to achieve desired output or outcome . During discussions , workshops and   meetings I use these maps as ice breakers . Neither these are final journey maps nor do those maps have all the   information . Hence these maps are used only for discussion to gather more information .     I also use drawing board to start mapping departments involved in the process . This helps me identify which   departments are involved in customer facing activities . This defines the Moment of Truth for the process . I use a   lot of post - its / sticky - notes and ask the participants to put their challenges and paste it on the board . Most of the   time , I create four to five vertical blocks on the board dedicated for each department and then start pasting all the   post - its received from the participants . This helps all the participants to see what information we have got and   what can be the real problem the organization is facing . Sometimes , more participants provide same / similar   problem or artifact in different words . Even though participants may represent different departments , yet their   inputs for the problem can be same . This helps me understand how deep this problem is impacting the   organization and helps me in prioritizing it for further investigation .     In my meetings , I expect at least 5 to 8 participants representing mostly the impacted departments . This helps me   get a better view of the journey that I mapped and also helps me understand the problem statement better . I   circulate post - its , color pens and papers to my participants . I take 3 ft by 3 ft size print - outs of the journeys and put   those on the meeting room walls . I also define customer touch points in my journey and ensure those are clearly   visible to the participants . I ask every participant to validate the process and identify the possible issues with the   journey . The participant has to put his point on the post - it and paste it on the process where he / she thinks a   problem area . I ask the participants following questions – 

 1 . Is the journey map having all the relevant information ?   2 . Is the flow of the journey map correct for your organization ?   3 . According to you , what are the problem areas in this journey map ?   4 . What needs to improve in this journey ? 

 Above points / questions are mainly to help them think what is the current situation of the organization and how   they think it can be solved . For me , it gives great insight into the organization and its people . Roughly after 15 - 20   mins of group discussion and small talk , each participant comes up with their own inputs and start pasting them on   the journey maps . First , I ask them to post only the relevant information inputs so that I can update the journey .   Secondly , I ask them to post only the issues / problems using key or power words and paste on the journey . I group   common inputs / suggestions and prioritize after discussing with the participants . After meeting with participants , I   recreate journey map with updated information based on the inputs received from the participants . I again share   the information with the same participant group and again try to get the inputs to improve the journey map till it is 

 accepted by the participant group . This data gathering helps both participants and me in understanding problem   areas , journey map and also defining the goal for the transformation .     Insight & Approach     The power of the visualization tool is immense . The diverse group can come together and start drawing their   thoughts either in the form of process maps , journey maps or even simple plane boxes that helps being every   participant on the common ground . As I mentioned earlier , I personally like this tool as it opens up creative   thinking side of human brain . It pushes the participant think beyond what he is seeing and it brings the best out of   him / her . The visualization tool enables participants and users to identify what are the various ways to look at   problem and solution . The use of this tool is diverse . It allows the third party consultants to empathize by   visualizing customer pain areas . It allows the diverse participant groups to empathize by visualizing beyond their   own problem areas . It creates the common ground for all the participants and also acts as an ice breaker most of   the time . Most of the time visualization tool allows the less speaking or shy participants a mean to communicate   with others and helps achieve desire result , if possible .     This tool I have used in my personal life also . Whenever my daughter wants to tell problem which she can not   explain , I have taught her to draw & highlight the problem areas . Most of the time , I get what she wants to explain .   She uses this tool to help understand me and my wife about her problem so that we can help her better .
### Output: 