Reflection – Storytelling 

 Challenge & Selection 

 As a Change manager I work with different kinds of people who sometimes are stuck in old habits .   When you want to change the way we are working it is important to create awareness why a certain   change is necessary . Often people are used to doing things a certain way and a resilient to change .   When listening to their way of working , their concerns , what make them happy , I use their feedback   to contextualize my story . With this I ’m able to better tell the story so emotional connection and   awareness can be created . This improves the way people look towards the change in a drastic way . It   makes it possible to lower their resilience and open their minds to change . 

 Application 

 While discussing with a group of handlers at my firm , I was trying to explain the need of the   proposed changes and how it will affect their way of working . I was objectively describing all the   benefits it had and how it would improve the way they were working . But I quickly realized that they   were n’t listening . They were checking their phones , looking at their laptop screens or even just   glazing ahead . I stopped my presentation and directed me to the audience . Asking them why they   were so untouched by this all . They explained me that they know the drill already . A high profile   comes to tell them what has to be changed , the change is implemented . Everyone tries it for one   week and afterwards everyone goes back to their old habits and in the end nothing changes . I then   realized that I was wrong . I was wrong in how I was presenting . I was too much focused on what I   had done and what needed to be done and did not listen to them . To their frustration , their ( past )   experiences . Continuing the way I was doing would lead to the result they just explained . 

 Insight & approach 

 That experience was a pivoting point in my project . Would I have continued the way I was working ,   all my work would have gone to waste . Instead I listened to the handlers their past experience .   Which changes were proposed , how they were implemented and why they were quickly abandoned .   Often it came from the fact that they did n’t felt if they had something to say in the change . It was   just imposed on them . This practice of actively listening to the handlers , understanding what went   wrong and really empathizing with them really helped improving my story . I modified some changes ,   explained it in a different way without losing touch with my audience . This approach triggered a   reaction with the handlers and they were hooked . I have created a connection with them . They were   onboard and would stay onboard . 

 This way of storytelling and the course in general really thought me a valuable lesson . You have to be   more pragmatic , more structuralized in using the tools provided . It is not something you use when   you see that your traditional methods are not working . No it is something you should use from the   beginning . By doing so you ’ll will not waste any time and have your connection with your audience   more quickly . Moreover your story will stick more and people will relate to it and better understand   where something is coming from . Resilience will fade away and success will come ! 

 In my opinion by following this course you will gain valuable experience that goes beyond just   theoretical knowledge . I have learned important practical skills I can use on a daily basis . It has and   will continue to improve my abilities as a change manager . I will become more successful in 

 delivering change and the change will stick way easier to the people ’s habits . That ’s why I loved this   course and that ’s why I will recommend this course to others ! 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Storytelling 

 Challenge & Selection 

 As a Change manager I work with different kinds of people who sometimes are stuck in old habits .   When you want to change the way we are working it is important to create awareness why a certain   change is necessary . Often people are used to doing things a certain way and a resilient to change .   When listening to their way of working , their concerns , what make them happy , I use their feedback   to contextualize my story . With this I ’m able to better tell the story so emotional connection and   awareness can be created . This improves the way people look towards the change in a drastic way . It   makes it possible to lower their resilience and open their minds to change . 

 Application 

 While discussing with a group of handlers at my firm , I was trying to explain the need of the   proposed changes and how it will affect their way of working . I was objectively describing all the   benefits it had and how it would improve the way they were working . But I quickly realized that they   were n’t listening . They were checking their phones , looking at their laptop screens or even just   glazing ahead . I stopped my presentation and directed me to the audience . Asking them why they   were so untouched by this all . They explained me that they know the drill already . A high profile   comes to tell them what has to be changed , the change is implemented . Everyone tries it for one   week and afterwards everyone goes back to their old habits and in the end nothing changes . I then   realized that I was wrong . I was wrong in how I was presenting . I was too much focused on what I   had done and what needed to be done and did not listen to them . To their frustration , their ( past )   experiences . Continuing the way I was doing would lead to the result they just explained . 

 Insight & approach 

 That experience was a pivoting point in my project . Would I have continued the way I was working ,   all my work would have gone to waste . Instead I listened to the handlers their past experience .   Which changes were proposed , how they were implemented and why they were quickly abandoned .   Often it came from the fact that they did n’t felt if they had something to say in the change . It was   just imposed on them . This practice of actively listening to the handlers , understanding what went   wrong and really empathizing with them really helped improving my story . I modified some changes ,   explained it in a different way without losing touch with my audience . This approach triggered a   reaction with the handlers and they were hooked . I have created a connection with them . They were   onboard and would stay onboard . 

 This way of storytelling and the course in general really thought me a valuable lesson . You have to be   more pragmatic , more structuralized in using the tools provided . It is not something you use when   you see that your traditional methods are not working . No it is something you should use from the   beginning . By doing so you ’ll will not waste any time and have your connection with your audience   more quickly . Moreover your story will stick more and people will relate to it and better understand   where something is coming from . Resilience will fade away and success will come ! 

 In my opinion by following this course you will gain valuable experience that goes beyond just   theoretical knowledge . I have learned important practical skills I can use on a daily basis . It has and   will continue to improve my abilities as a change manager . I will become more successful in 

 delivering change and the change will stick way easier to the people ’s habits . That ’s why I loved this   course and that ’s why I will recommend this course to others !
### Output: 