Learning Launch Reflection 

 Challenge 

 I work in a large technology company and I am a member of an agile team that working on improving processes 

 in ATM . Our challenge is redesign of giving a receipt after making a cash transaction . Customers are inclined to 

 getting a receipt , so when the receipt is not important to them they may throw it under the ground . Because of 

 that the area where the ATM is located gets dirty due to the receipts thrown on the ground . Within this project 

 not only busting the receipt costs but also provide the clean environment . 

 Thus , we determine the two ways of redesigning the receipt processes : 

 1- Removing the giving receipt offer flow in some transactions 

 2- Taking the customers receipt preference after login to ATM instead of end of the transaction 

 Selection 

 Our purpose is to get the truth and then the truth either confirms or dis - confirms our assumptions , so we 

 choose the Learning Launch tool . Learning launch is a carefully designed experiment or prototype designed to 

 test the key underlying value - generating assumptions of a potential new - growth initiative . 

 Application 

 For our first learning launch , we focused first option for giving receipt processes .   We determined the steps 

 that can be removed the giving a receipt offer flow and redesigned these steps . We made a new flow that 

 direct to mobile application for transaction details . Then we did production deployment for some pilot ATM ’s 

 and tested this argument . After a few weeks later we observed that the customers declined to use mobile 

 application went to the branches for making their transactions and density of the branches was increasing . We 

 expected to increase using mobile application but we analyze that older generation ( in 45 – 70 years old ) was 

 going to branches for making their transactions . 

 For our second learning launch , we focused second option for giving receipt processes . This tested our 

 assumption that wanting to get a receipt of older generation was the main cause of our workflow challenge . 

 We made an innovative way for offering to not getting a receipt . We prepared a new offer page which specified 

 that the unnecessary use of paper causes environmental pollution and to prevent this , they can use the mobile 

 application instead of getting a receipt after the cash transactions . After making production deployment for 

 some pilot ATM ’s , we analyzed the answers to new offer page . We observed that people , who are among 40 to 

 60 years old , answered yes to not getting receipt offer . People , who are among 60 to 70 years old , answered no 

 to not getting receipt offer . 

 Insight & Approach 

 By applying the learning launch tool , we identified our assumptions and tested these assumptions by 

 redesigning existing flows . Also , we identified the personas which we focus on while redesigning existing flows . 

 This study showed us the facts about how persistent older customers are in their habits . After these learning 

 launch applications we think that we can do same studies for all improvement areas . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Learning Launch Reflection 

 Challenge 

 I work in a large technology company and I am a member of an agile team that working on improving processes 

 in ATM . Our challenge is redesign of giving a receipt after making a cash transaction . Customers are inclined to 

 getting a receipt , so when the receipt is not important to them they may throw it under the ground . Because of 

 that the area where the ATM is located gets dirty due to the receipts thrown on the ground . Within this project 

 not only busting the receipt costs but also provide the clean environment . 

 Thus , we determine the two ways of redesigning the receipt processes : 

 1- Removing the giving receipt offer flow in some transactions 

 2- Taking the customers receipt preference after login to ATM instead of end of the transaction 

 Selection 

 Our purpose is to get the truth and then the truth either confirms or dis - confirms our assumptions , so we 

 choose the Learning Launch tool . Learning launch is a carefully designed experiment or prototype designed to 

 test the key underlying value - generating assumptions of a potential new - growth initiative . 

 Application 

 For our first learning launch , we focused first option for giving receipt processes .   We determined the steps 

 that can be removed the giving a receipt offer flow and redesigned these steps . We made a new flow that 

 direct to mobile application for transaction details . Then we did production deployment for some pilot ATM ’s 

 and tested this argument . After a few weeks later we observed that the customers declined to use mobile 

 application went to the branches for making their transactions and density of the branches was increasing . We 

 expected to increase using mobile application but we analyze that older generation ( in 45 – 70 years old ) was 

 going to branches for making their transactions . 

 For our second learning launch , we focused second option for giving receipt processes . This tested our 

 assumption that wanting to get a receipt of older generation was the main cause of our workflow challenge . 

 We made an innovative way for offering to not getting a receipt . We prepared a new offer page which specified 

 that the unnecessary use of paper causes environmental pollution and to prevent this , they can use the mobile 

 application instead of getting a receipt after the cash transactions . After making production deployment for 

 some pilot ATM ’s , we analyzed the answers to new offer page . We observed that people , who are among 40 to 

 60 years old , answered yes to not getting receipt offer . People , who are among 60 to 70 years old , answered no 

 to not getting receipt offer . 

 Insight & Approach 

 By applying the learning launch tool , we identified our assumptions and tested these assumptions by 

 redesigning existing flows . Also , we identified the personas which we focus on while redesigning existing flows . 

 This study showed us the facts about how persistent older customers are in their habits . After these learning 

 launch applications we think that we can do same studies for all improvement areas .
### Output: 