Visualization 

 Challenge and Selection 

 I worked in a fintech company that develops a SaaS platform for global financial institutions to   effectively manage their technology vendors . I oversaw designing what is the data that we will   acquire and add to the platform that will empower the financial institutions most , balancing with the   cost for such data acquisition . 

 The first challenge my team encountered is that financial institutions are huge behemoth and the   complexities in their business lines , organizational structure and roles and functions , could all cast   different requirements and demand for the data . In the meantime , being an enterprise software that   aims to serve some of the largest organizations in the world , we were also aware of the cost of   making errors ( i.e. , poor quality data ) that would harm our business . 

 Our team is composed of different talents from a wide domain of expertise hence we started with   brainstorming ideas . It was in that brainstorming stage , we decided to use Visualization as the key   tool for all of us to get a clear picture of what is the customer ’s demand and where we want to be .   Visualization is a great tool to connect different pieces of information , insights , and knowledge when   the whole picture has n’t emerged itself .   After the Product team and Technology team were   onboard , we started the design with visualization . 

 Application 

 We have applied Visualization in different product stages , as described below : 

 During the product ideation stage , we first conducted numerous open - end interviews with our   customers from different banks and gather the information and data about their current way of   managing their technology vendors , including how to find them , evaluate them , onboard them and   manage them on an ongoing basis . Then we sat down together among ourselves with a white board   to jot different pieces of happenings in their vendor management journey , following the order of   occurrence . Putting those pieces of information visually , the cross - functional team was able to   quickly identify what are the overlapping or inefficient tasks that our Product should help to   eliminate .   Based on visualizing customers ’ current journey along with their wish list , we are able to   understand their real pain points , and what are the main value proposition our product should solve . 

 During the product development stage , we also applied visualization extensively . There could be   different stakeholders in a financial institution that will be using our platform , for example , lawyers ,   business users , or engineers . As such , we visualize how different user will be doing with our platform   by drawing visual boards . The fact that all thoughts and ideas are all transparent and presented   visually to everyone , we were able to challenge , discuss , and agree on the most seamless customer   experience . 

 Insights and Approach 

 While visualization is a very powerful tool to organize and make sense of scattered information and   processes , it also relies on other design thinking tools to make most use of it . For example , without   brainstorming , the visualization tool will not be as powerful to include everyone ’s expertise . And 

 often , mind mapping could follow after visualization to institutionalize the ideas even more and   build clearer framework for execution . 

 One thing also to mention , visualization should not be perfect at the first place , and it should also be   an iterative process for improving it as more insights are learned from the Product development   stages . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Visualization 

 Challenge and Selection 

 I worked in a fintech company that develops a SaaS platform for global financial institutions to   effectively manage their technology vendors . I oversaw designing what is the data that we will   acquire and add to the platform that will empower the financial institutions most , balancing with the   cost for such data acquisition . 

 The first challenge my team encountered is that financial institutions are huge behemoth and the   complexities in their business lines , organizational structure and roles and functions , could all cast   different requirements and demand for the data . In the meantime , being an enterprise software that   aims to serve some of the largest organizations in the world , we were also aware of the cost of   making errors ( i.e. , poor quality data ) that would harm our business . 

 Our team is composed of different talents from a wide domain of expertise hence we started with   brainstorming ideas . It was in that brainstorming stage , we decided to use Visualization as the key   tool for all of us to get a clear picture of what is the customer ’s demand and where we want to be .   Visualization is a great tool to connect different pieces of information , insights , and knowledge when   the whole picture has n’t emerged itself .   After the Product team and Technology team were   onboard , we started the design with visualization . 

 Application 

 We have applied Visualization in different product stages , as described below : 

 During the product ideation stage , we first conducted numerous open - end interviews with our   customers from different banks and gather the information and data about their current way of   managing their technology vendors , including how to find them , evaluate them , onboard them and   manage them on an ongoing basis . Then we sat down together among ourselves with a white board   to jot different pieces of happenings in their vendor management journey , following the order of   occurrence . Putting those pieces of information visually , the cross - functional team was able to   quickly identify what are the overlapping or inefficient tasks that our Product should help to   eliminate .   Based on visualizing customers ’ current journey along with their wish list , we are able to   understand their real pain points , and what are the main value proposition our product should solve . 

 During the product development stage , we also applied visualization extensively . There could be   different stakeholders in a financial institution that will be using our platform , for example , lawyers ,   business users , or engineers . As such , we visualize how different user will be doing with our platform   by drawing visual boards . The fact that all thoughts and ideas are all transparent and presented   visually to everyone , we were able to challenge , discuss , and agree on the most seamless customer   experience . 

 Insights and Approach 

 While visualization is a very powerful tool to organize and make sense of scattered information and   processes , it also relies on other design thinking tools to make most use of it . For example , without   brainstorming , the visualization tool will not be as powerful to include everyone ’s expertise . And 

 often , mind mapping could follow after visualization to institutionalize the ideas even more and   build clearer framework for execution . 

 One thing also to mention , visualization should not be perfect at the first place , and it should also be   an iterative process for improving it as more insights are learned from the Product development   stages .
### Output: 