Example Reflection – Mind Mapping     Challenge    I am working in a company where we regularly hold creative UX workshops with   steakholders or customers who in turn are customer service providers . The purpose of these   workshops is to find digital innovations and to analyze future steps and options to steer   companies in such future - oriented directions . We additioanally want our customers to   better reach and support their target group .    It often happens that customers come to this workshop appointment without even any small   idea of innovation . Now it is time to encourage the creativity of each individual with   numerous different approaches and tools . Together , we can collect the main goal from a   huge idea pool .   The challenge is to integrate every person involved and to pick them all up equally . In   addition , every idea must be equally recognized and considered . No one should be a mute   performer but an integrated member of the idea generation process .     Selection   Within such workshops we use many different tools and techniques to analyse the current   state und to come up with solutions and “ what if”- options . One prominent technique in   such workshops is the mind mapping technique .    Mind Mapping should not only be a method for individual work in the classical sense . We   want to extend the approach of Mind Mapping and use it for individual and group analysis .   Furthermore , we deviate a little from the classical presentation of Mind Mapping .    For visualization we use sticky Post its . One great thing about Post its is that one can be   moved easily . Everybody has its own workspace , but during the idea generation process the   stickys can be put to a different place .     Application   After analysing the current state and the target group of our customers , we together focus   on the question “ how might we ” . With this idea method we want to find out how we can   support and reach the target group with our customer 's product at many different points .   For example , how can we enable the customer to reach us faster with support requests ?   How can we improve the waiting time in waiting loop hotlines ? And much more . For this   process , everyone involved in the workshop group gets their own work board and colour of   Post Its . The time is limited to 5 minutes . During these 5 minutes , everyone will be able to   Brain Storm and write down as many ideas as possible on different Post Its for the “ How   Might we ” ideas collection .    After the expired time the whole group comes together and discusses the different mind   maps and ideas . From this pool of ideas the best method of how to support the user is   picked out . We are now one step closer to the target goal of innovation . Again , each   participant goes back to his board . We want to focus in much more detail on this common   idea how to support the target group . With the next creative method of “ Crazy-8 ” we go into   the idea collection . Everybody uses the " crazy 8 " method within 4 minutes ( 30 seconds per   idea ) to think about how the " How might we " could be implemented as a use case . For   example , a first idea for " How can I improve the waiting time in the hotline ? " could be that   FAQs can be automated , so that the customer 's request is already clarified .    The time is stopped by the workshop leader and every 30 seconds the participant has to   move on to the next idea . These ideas will again be posted on a creative board in the 

 participant 's own mind map with stickys . Through the " pressure " of measuring time , the   most creative and unusual ideas are created . Now again , the team decides together which   idea was the best to devote itself to the exact Use Case . This is an example of the goal- oriented ideas process . There are separate mind map boards for individual participants as   well as large boards to collect and visualize the best ideas and final decisions .     Insights    During the Method of “ How might we ” involved people came to situations and solutions in   which it was not clear in the beginning that the target group might need support . A broader   view on a situation from different individual points expands the possibilities and ideas as if   you were working alone on an innovation process . Brainstorming and Mind Mapping as   individual as well as a whole group analysis task expands the possibilities of idea generation .   People often feel stuck when trying to think about innovations by themselves . But within a   more creative place and a group project , people feel more motivated and inspired .      Approach   For future workshops it would be nice to combine some even more methods . Doing   visualization and storytelling within such a woskhop might even expand the idea generation   process even more . Still , all these other features and approaches can be realized with post   its . The creativity of the individual as well as of an entire group must be addressed   holistically in all areas of perception . Even first prototypes can be implemented graphically   with sketches or building blocks in order to not only analyze thoughts but also to test   practical elements for feasibility . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example Reflection – Mind Mapping     Challenge    I am working in a company where we regularly hold creative UX workshops with   steakholders or customers who in turn are customer service providers . The purpose of these   workshops is to find digital innovations and to analyze future steps and options to steer   companies in such future - oriented directions . We additioanally want our customers to   better reach and support their target group .    It often happens that customers come to this workshop appointment without even any small   idea of innovation . Now it is time to encourage the creativity of each individual with   numerous different approaches and tools . Together , we can collect the main goal from a   huge idea pool .   The challenge is to integrate every person involved and to pick them all up equally . In   addition , every idea must be equally recognized and considered . No one should be a mute   performer but an integrated member of the idea generation process .     Selection   Within such workshops we use many different tools and techniques to analyse the current   state und to come up with solutions and “ what if”- options . One prominent technique in   such workshops is the mind mapping technique .    Mind Mapping should not only be a method for individual work in the classical sense . We   want to extend the approach of Mind Mapping and use it for individual and group analysis .   Furthermore , we deviate a little from the classical presentation of Mind Mapping .    For visualization we use sticky Post its . One great thing about Post its is that one can be   moved easily . Everybody has its own workspace , but during the idea generation process the   stickys can be put to a different place .     Application   After analysing the current state and the target group of our customers , we together focus   on the question “ how might we ” . With this idea method we want to find out how we can   support and reach the target group with our customer 's product at many different points .   For example , how can we enable the customer to reach us faster with support requests ?   How can we improve the waiting time in waiting loop hotlines ? And much more . For this   process , everyone involved in the workshop group gets their own work board and colour of   Post Its . The time is limited to 5 minutes . During these 5 minutes , everyone will be able to   Brain Storm and write down as many ideas as possible on different Post Its for the “ How   Might we ” ideas collection .    After the expired time the whole group comes together and discusses the different mind   maps and ideas . From this pool of ideas the best method of how to support the user is   picked out . We are now one step closer to the target goal of innovation . Again , each   participant goes back to his board . We want to focus in much more detail on this common   idea how to support the target group . With the next creative method of “ Crazy-8 ” we go into   the idea collection . Everybody uses the " crazy 8 " method within 4 minutes ( 30 seconds per   idea ) to think about how the " How might we " could be implemented as a use case . For   example , a first idea for " How can I improve the waiting time in the hotline ? " could be that   FAQs can be automated , so that the customer 's request is already clarified .    The time is stopped by the workshop leader and every 30 seconds the participant has to   move on to the next idea . These ideas will again be posted on a creative board in the 

 participant 's own mind map with stickys . Through the " pressure " of measuring time , the   most creative and unusual ideas are created . Now again , the team decides together which   idea was the best to devote itself to the exact Use Case . This is an example of the goal- oriented ideas process . There are separate mind map boards for individual participants as   well as large boards to collect and visualize the best ideas and final decisions .     Insights    During the Method of “ How might we ” involved people came to situations and solutions in   which it was not clear in the beginning that the target group might need support . A broader   view on a situation from different individual points expands the possibilities and ideas as if   you were working alone on an innovation process . Brainstorming and Mind Mapping as   individual as well as a whole group analysis task expands the possibilities of idea generation .   People often feel stuck when trying to think about innovations by themselves . But within a   more creative place and a group project , people feel more motivated and inspired .      Approach   For future workshops it would be nice to combine some even more methods . Doing   visualization and storytelling within such a woskhop might even expand the idea generation   process even more . Still , all these other features and approaches can be realized with post   its . The creativity of the individual as well as of an entire group must be addressed   holistically in all areas of perception . Even first prototypes can be implemented graphically   with sketches or building blocks in order to not only analyze thoughts but also to test   practical elements for feasibility .
### Output: 