Example Reflection - Visualization 

 Challenge and Selection 

 I used to work for a bigger tax consultancy firm working for larger multinational clients . I was working   as an account manager for one of the larger target clients , for which we had been trying to broaden   our relationship for some time already but had been only somewhat successful . We were sure there   must be more opportunities to grow the relationship with this client but did not feel we had been   able to get hold of this so far . 

 Past experience and , thus , data available for this specific client were only limited . The only positive   information we had was from relationships with other , somewhat similar clients , and from earlier   feedback interviews with this particular client , where we had learned a few things about what he did   not like but had not got much positive information as to what exactly he needed from his advisers .   What we had learned was that for this type of client , it was usually especially important to have trust   in his adviser , as he would engage him for specific , complex problems his own sophisticated tax   department could not resolve . 

 So based on the information we had , we were dealing with a human centered challenge , where we   needed to understand better what exactly our client needed and which topics specifically " kept him   up at night " . On this basis , we decided to incorporate the structure and questions of the Design   Thinking approach into a workshop where the tax specialists responsible for the client in different   areas and different geographies came together to develop a new strategy for how to approach this . 

 Due to the participants ' limited experience with such an approach , we decided to start out with just a   few " new " tools to test the acceptance of making the team work this way . We judged Visualization   could make a good start , i.e. the use of imagery to make an abstract idea more visible and   understandable to others , as described in the videos No . 4 and 6 of Module 1 in the course . We   thought for example simple sketchnotes / drawings / stick figures and maybe a few photos on our   flipcharts and whiteboards may already help the team develop a common understanding of the   problem and change their perspective to the client 's point of view when reflecting on his needs . 

 Application 

 So we started out in the workshop by having everyone describe the current relationship and   problems in it - from the team 's point of view . We had everyone put his input on the board on 1 - 3   sticky notes , and grouped the outcome . 

 Then we asked everyone to take a step back , turned to new boards and put up a few initial photos of   the client 's logo , company , and a few of his current press announcements , which we had prepared .   We mixed this with a few initial simple sketches of our client contacts dealing with two or three   possible current scenarios and events , using stick figures and other simple elements in the drawings . 

 We shortly introduced our thoughts on the change in the approach to the team and explained how   we hoped to develop a new perspective for the situation in our relationship based on the actual   client 's needs from his perspective . We then put up a few blank boards with only initial sketches of   the client ( thinking / reflecting ) and blank working space , asking the team to shortly discuss what we   had put up initially , and then to work in groups of 2 - 3 for 10 minutes to brainstorm for additional   current scenarios keeping the client busy and awake . Here , we used notes / sticky notes to capture   the results on the new boards , as we were also new to sketching and did not feel confident yet to   capture everything in sketches right away , or to have the participants sketch themselves . 

 We were hoping that our set - up may help the team members , who would every day successfully   tackle their work rather technically and analytically , to " walk in their client 's shoes " and to open up   their minds to experience the situation from the client 's point of view and from a more emotional   angle . We were thrilled as we saw how well it worked ! The results included a large spectrum of   topics and situations we assumed were keeping our client busy . What was particularly interesting :   After a few hints and trigger questions to the groups working , they had also included personal   aspects unrelated to tax technical questions in their considerations . As a result , in the end we   planned to , among others , offer our client help with organizing the work in his department , which   was a great success . As a result , in the end and after engaging discussions with the client , we started   an initiative to develop IT solutions to support their work , working jointly with the client . 

 Insights & Approach 

 We were overwhelmed about the effect just the careful inclusion of the visual elements in our set - up   had on the way the team approached the challenge , and on the dynamics of the workshop   altogether . We were also surprised how positive the team 's reaction was and regretted we had not   used related tools more extensively already this time . 

 I would like to train sketching to be able to use it " live " in the workshops , expanding its effect to the   work in progress and development of solutions . Also , our own experience when drawing the   prepared sketches was that the drawing itself already changed something in our perception . For next   time , we decided to incorporate both more sketching throughout all phases of a workshop , and to   even have the participants sketch in their reflections in their groups - even if they may not be obliged   to show the results to others , we think this may have a positive effect on opening up minds for new   perspectives . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example Reflection - Visualization 

 Challenge and Selection 

 I used to work for a bigger tax consultancy firm working for larger multinational clients . I was working   as an account manager for one of the larger target clients , for which we had been trying to broaden   our relationship for some time already but had been only somewhat successful . We were sure there   must be more opportunities to grow the relationship with this client but did not feel we had been   able to get hold of this so far . 

 Past experience and , thus , data available for this specific client were only limited . The only positive   information we had was from relationships with other , somewhat similar clients , and from earlier   feedback interviews with this particular client , where we had learned a few things about what he did   not like but had not got much positive information as to what exactly he needed from his advisers .   What we had learned was that for this type of client , it was usually especially important to have trust   in his adviser , as he would engage him for specific , complex problems his own sophisticated tax   department could not resolve . 

 So based on the information we had , we were dealing with a human centered challenge , where we   needed to understand better what exactly our client needed and which topics specifically " kept him   up at night " . On this basis , we decided to incorporate the structure and questions of the Design   Thinking approach into a workshop where the tax specialists responsible for the client in different   areas and different geographies came together to develop a new strategy for how to approach this . 

 Due to the participants ' limited experience with such an approach , we decided to start out with just a   few " new " tools to test the acceptance of making the team work this way . We judged Visualization   could make a good start , i.e. the use of imagery to make an abstract idea more visible and   understandable to others , as described in the videos No . 4 and 6 of Module 1 in the course . We   thought for example simple sketchnotes / drawings / stick figures and maybe a few photos on our   flipcharts and whiteboards may already help the team develop a common understanding of the   problem and change their perspective to the client 's point of view when reflecting on his needs . 

 Application 

 So we started out in the workshop by having everyone describe the current relationship and   problems in it - from the team 's point of view . We had everyone put his input on the board on 1 - 3   sticky notes , and grouped the outcome . 

 Then we asked everyone to take a step back , turned to new boards and put up a few initial photos of   the client 's logo , company , and a few of his current press announcements , which we had prepared .   We mixed this with a few initial simple sketches of our client contacts dealing with two or three   possible current scenarios and events , using stick figures and other simple elements in the drawings . 

 We shortly introduced our thoughts on the change in the approach to the team and explained how   we hoped to develop a new perspective for the situation in our relationship based on the actual   client 's needs from his perspective . We then put up a few blank boards with only initial sketches of   the client ( thinking / reflecting ) and blank working space , asking the team to shortly discuss what we   had put up initially , and then to work in groups of 2 - 3 for 10 minutes to brainstorm for additional   current scenarios keeping the client busy and awake . Here , we used notes / sticky notes to capture   the results on the new boards , as we were also new to sketching and did not feel confident yet to   capture everything in sketches right away , or to have the participants sketch themselves . 

 We were hoping that our set - up may help the team members , who would every day successfully   tackle their work rather technically and analytically , to " walk in their client 's shoes " and to open up   their minds to experience the situation from the client 's point of view and from a more emotional   angle . We were thrilled as we saw how well it worked ! The results included a large spectrum of   topics and situations we assumed were keeping our client busy . What was particularly interesting :   After a few hints and trigger questions to the groups working , they had also included personal   aspects unrelated to tax technical questions in their considerations . As a result , in the end we   planned to , among others , offer our client help with organizing the work in his department , which   was a great success . As a result , in the end and after engaging discussions with the client , we started   an initiative to develop IT solutions to support their work , working jointly with the client . 

 Insights & Approach 

 We were overwhelmed about the effect just the careful inclusion of the visual elements in our set - up   had on the way the team approached the challenge , and on the dynamics of the workshop   altogether . We were also surprised how positive the team 's reaction was and regretted we had not   used related tools more extensively already this time . 

 I would like to train sketching to be able to use it " live " in the workshops , expanding its effect to the   work in progress and development of solutions . Also , our own experience when drawing the   prepared sketches was that the drawing itself already changed something in our perception . For next   time , we decided to incorporate both more sketching throughout all phases of a workshop , and to   even have the participants sketch in their reflections in their groups - even if they may not be obliged   to show the results to others , we think this may have a positive effect on opening up minds for new   perspectives .
### Output: 