Example reflection – Visualization 

 Challenge & Selection - Describe your challenge , including all relevant information .     I ’m Sales Manager in the media and broadcast industry , we offer solutions to solve   customer ’s problems . The challenges we face during our meeting with the customers are in   different levels , but I will focus on technical and commercial ones only in this use case .      For the technical matters normally , our solution is a portion of an End - to - End complex   workflow where we collect an enormous quantity of the information and the challenge , we   face is how to put all the data together in a way to be easier to understand . We select to use   MS Visio as a design tools to help us to visualize the information in a schematic and dynamic   way and also , we use MS . PPT to present the information to the customer in a simple way .   They are simple and easy to use , it gives us the possibility to adapt and change the   representation on the fly if needed .      Commercially , the challenge we face is the quantity of the interlocutors coming from   different departments and each one will bring different information that may be relevant or   not to build the commercial strategy . Each customer has different process to proceed with   the selection of the vendor . We have to have a clear focus on how to build the strategy . We   use a simple MS PPT to map the org and build a visual org chart . it ’s a simple tool we use   internally where we can visually identify the key person and modify or comment each   stakeholder .     Application - Describe how you applied the tool you selected to your challenge ( e.g. , what   you did and how the tool was applied effectively or ineffectively ) .     I have a use case with one of our important customers who needed a backup platform for its   7 systems , the solution should support manual and automatic redundancy . We were in   competition with other vendors which they have similar products to us .    Our team designed through the MS Visio a visual solution which shows and monitor all the 7   systems and the backup platform in a schematic way . We created different buttons that ’s   simplifies the operation teamwork . it ’s given him the possibility to select manually which   system from the 7 to export to the backup platform . it ’s also shows him an alarm if there is   any issue in the system . After we made the first design prototype , we could adapt the   design by adding more element to the project that the customer did n’t realized he will need   them when he provided his request at the first stage .    The customer was very happy with the design and the solution proposed and he selected us   as the main vendor for his project .     Insight - Describe the insight you gained from applying the tool you selected to your   challenge ( e.g. , how an insight affected your thinking about the challenge and about   design thinking more broadly )     The visual design and the tool selected helps us to be in control of the overall solution , it ’s   helps us to have a global overview of the problem and identify possible optimization that   customer did n’t saw in the beginning . It ’s opened the customer mind to be more innovative 

 and interact with us in order to improve the solution and go beyond of what was expected   in the beginning . It ’s gave us advantages against the competition and customer felt more   comfortable talking to us and sharing more information .    After the project has been realized and delivered to the customer , we have been nominated   and awarded at the best “ Satellite Solutions Provider Company ” of the year .    ( https://issuu.com/cpitrade/docs/broadcast_pro_march_2021 page 40 - ATEME )     Approach - Describe what you might do differently next time -- applying the same tool you   selected or a different one – and the reason(s ) why     I ’m really proud of the approach that our team used for the project . We will use the same   design thinking tool which has been worked well in many times . We may explore other tools   depend on the use case . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example reflection – Visualization 

 Challenge & Selection - Describe your challenge , including all relevant information .     I ’m Sales Manager in the media and broadcast industry , we offer solutions to solve   customer ’s problems . The challenges we face during our meeting with the customers are in   different levels , but I will focus on technical and commercial ones only in this use case .      For the technical matters normally , our solution is a portion of an End - to - End complex   workflow where we collect an enormous quantity of the information and the challenge , we   face is how to put all the data together in a way to be easier to understand . We select to use   MS Visio as a design tools to help us to visualize the information in a schematic and dynamic   way and also , we use MS . PPT to present the information to the customer in a simple way .   They are simple and easy to use , it gives us the possibility to adapt and change the   representation on the fly if needed .      Commercially , the challenge we face is the quantity of the interlocutors coming from   different departments and each one will bring different information that may be relevant or   not to build the commercial strategy . Each customer has different process to proceed with   the selection of the vendor . We have to have a clear focus on how to build the strategy . We   use a simple MS PPT to map the org and build a visual org chart . it ’s a simple tool we use   internally where we can visually identify the key person and modify or comment each   stakeholder .     Application - Describe how you applied the tool you selected to your challenge ( e.g. , what   you did and how the tool was applied effectively or ineffectively ) .     I have a use case with one of our important customers who needed a backup platform for its   7 systems , the solution should support manual and automatic redundancy . We were in   competition with other vendors which they have similar products to us .    Our team designed through the MS Visio a visual solution which shows and monitor all the 7   systems and the backup platform in a schematic way . We created different buttons that ’s   simplifies the operation teamwork . it ’s given him the possibility to select manually which   system from the 7 to export to the backup platform . it ’s also shows him an alarm if there is   any issue in the system . After we made the first design prototype , we could adapt the   design by adding more element to the project that the customer did n’t realized he will need   them when he provided his request at the first stage .    The customer was very happy with the design and the solution proposed and he selected us   as the main vendor for his project .     Insight - Describe the insight you gained from applying the tool you selected to your   challenge ( e.g. , how an insight affected your thinking about the challenge and about   design thinking more broadly )     The visual design and the tool selected helps us to be in control of the overall solution , it ’s   helps us to have a global overview of the problem and identify possible optimization that   customer did n’t saw in the beginning . It ’s opened the customer mind to be more innovative 

 and interact with us in order to improve the solution and go beyond of what was expected   in the beginning . It ’s gave us advantages against the competition and customer felt more   comfortable talking to us and sharing more information .    After the project has been realized and delivered to the customer , we have been nominated   and awarded at the best “ Satellite Solutions Provider Company ” of the year .    ( https://issuu.com/cpitrade/docs/broadcast_pro_march_2021 page 40 - ATEME )     Approach - Describe what you might do differently next time -- applying the same tool you   selected or a different one – and the reason(s ) why     I ’m really proud of the approach that our team used for the project . We will use the same   design thinking tool which has been worked well in many times . We may explore other tools   depend on the use case .
### Output: 