REFLECTION 

 Challenge 

 The bank ’s financial reporting has been done by the MIS department for years . Any financial report 

 to any of the bank ’s business lines / departments can only be requested from the MIS . A set of 

 monthly reports have been agreed upon , and they have been delivered to the business lines 

 unchanged for the past two decades . Each time any of the departments has a request besides 

 the monthly package , he contacts one of the business partners in the MIS department , he 

 evaluate the request , provide target date , implement the report and share it as an excel 

 workbook . 

 Waves of changes have happened , there is no MIS department anymore , the whole group has 

 been revamped to analytics and data management . Where the basic function is no longer 

 reporting , yet analytics and performance evaluation . The monthly reporting packages were kept 

 unchanged though . 

 This task has consumed many resources which we need to utilize for their main analysis jobs . And 

 we need to keep the monthly reports on going since this is the business lines only source of data . 

 Selection 

 I mixed the tools learning launch tool and ethnography in my solution for the challenge . 

 Ethnography is a study of the customer ’s nature , needs and requirements done through a serious 

 of interviews and journey mappings . Learning launch tool on the other hand , is a tool where you 

 experiment suggested solutions to your challenge and test them in action before investing time , 

 effort and money in planning based on just assumptions . Based on the results of your experiment , 

 you either move forward with the solution , tweak it , or try another one . 

 Ethnography and learning launch have best suited my challenge , because we had too many 

 people involved , the reports requirements have been left unchanged for so long , the business 

 needs must have been changed ever since and we assumed the reports do n’t meet these 

 requirements anymore . We needed to study our customers ’ requirements and new needs . We also 

 needed to quickly engage with them to come up with a solution as fast as possible . We were not 

 sure if the suggested reporting automation through web tools would be acceptable to them . And 

 that is why learning launch is so special . You get to test your hypothesis and make sure they are 

 your quick fix before getting deeper into execution . 

 Video Reference : http://moore.com/explore/tagterms.php 

 Application 

 We started interviewing our customers in parallel to implementing a prototype of one of the old 

 reports . We replaced the excel workbooks with a report accessible through the web . Interviews 

 were scheduled with representatives from each business lines . They included intensive discussion of 

 what they need to report , their main performance KPIs , what they do with the data we provide 

 them and how satisfied they are with the current reporting packages and the report requesting 

 processes . 

 Once the prototype was ready , we started introducing the users to the new web tool , its main 

 features and illustrated the available data they could use to make their own basic reports . We also 

 collected opinions through feedback sheets and questionnaires . 

 Insights 

 Both the interviews and the learning launch turned out to be fruitful . The customers have rarely 

 used the sent reports by the MIS team , the data was insufficient and they do n’t meet their 

 requirements anymore . They also did n’t like how dependable they were on other people for 

 producing their own reports . They said the process was time consuming and inflexible . The new 

 reporting tool has been faced with great welcome and acceptance . The new visualization tools 

 and dashboarding has eliminated the limitations in excel . And this opened the opportunity for a 

 new level of reporting . 

 Approach 

 If I get the chance to do it all again , I ’ll follow the same approach and the tools used . They have 

 proven to be effective in my challenge . We were able to satisfy all the parties involved and we 

 managed to get out with a detailed plan of replacing the old process with a new automated one 

 in no time . It also made the customers feel engaged and involved . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: http://moore.com/explore/tagterms.php
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: REFLECTION 

 Challenge 

 The bank ’s financial reporting has been done by the MIS department for years . Any financial report 

 to any of the bank ’s business lines / departments can only be requested from the MIS . A set of 

 monthly reports have been agreed upon , and they have been delivered to the business lines 

 unchanged for the past two decades . Each time any of the departments has a request besides 

 the monthly package , he contacts one of the business partners in the MIS department , he 

 evaluate the request , provide target date , implement the report and share it as an excel 

 workbook . 

 Waves of changes have happened , there is no MIS department anymore , the whole group has 

 been revamped to analytics and data management . Where the basic function is no longer 

 reporting , yet analytics and performance evaluation . The monthly reporting packages were kept 

 unchanged though . 

 This task has consumed many resources which we need to utilize for their main analysis jobs . And 

 we need to keep the monthly reports on going since this is the business lines only source of data . 

 Selection 

 I mixed the tools learning launch tool and ethnography in my solution for the challenge . 

 Ethnography is a study of the customer ’s nature , needs and requirements done through a serious 

 of interviews and journey mappings . Learning launch tool on the other hand , is a tool where you 

 experiment suggested solutions to your challenge and test them in action before investing time , 

 effort and money in planning based on just assumptions . Based on the results of your experiment , 

 you either move forward with the solution , tweak it , or try another one . 

 Ethnography and learning launch have best suited my challenge , because we had too many 

 people involved , the reports requirements have been left unchanged for so long , the business 

 needs must have been changed ever since and we assumed the reports do n’t meet these 

 requirements anymore . We needed to study our customers ’ requirements and new needs . We also 

 needed to quickly engage with them to come up with a solution as fast as possible . We were not 

 sure if the suggested reporting automation through web tools would be acceptable to them . And 

 that is why learning launch is so special . You get to test your hypothesis and make sure they are 

 your quick fix before getting deeper into execution . 

 Video Reference : http://moore.com/explore/tagterms.php 

 Application 

 We started interviewing our customers in parallel to implementing a prototype of one of the old 

 reports . We replaced the excel workbooks with a report accessible through the web . Interviews 

 were scheduled with representatives from each business lines . They included intensive discussion of 

 what they need to report , their main performance KPIs , what they do with the data we provide 

 them and how satisfied they are with the current reporting packages and the report requesting 

 processes . 

 Once the prototype was ready , we started introducing the users to the new web tool , its main 

 features and illustrated the available data they could use to make their own basic reports . We also 

 collected opinions through feedback sheets and questionnaires . 

 Insights 

 Both the interviews and the learning launch turned out to be fruitful . The customers have rarely 

 used the sent reports by the MIS team , the data was insufficient and they do n’t meet their 

 requirements anymore . They also did n’t like how dependable they were on other people for 

 producing their own reports . They said the process was time consuming and inflexible . The new 

 reporting tool has been faced with great welcome and acceptance . The new visualization tools 

 and dashboarding has eliminated the limitations in excel . And this opened the opportunity for a 

 new level of reporting . 

 Approach 

 If I get the chance to do it all again , I ’ll follow the same approach and the tools used . They have 

 proven to be effective in my challenge . We were able to satisfy all the parties involved and we 

 managed to get out with a detailed plan of replacing the old process with a new automated one 

 in no time . It also made the customers feel engaged and involved .
### Output: 