Reflection- Learning Launch 

 Challenge      Covid has had a great impact on the social and economic globally , people have been   left vulnerable both Mentally and Physically . One of the state governments in India   wanted to provide free tele - mental health counselling to all its residents .      This noble initiative had its own set of challenges , 

 1 . Time to market- was of the essence because each passing day meant more 

 people were impacted by the situation 

 2 . Lack of Infrastructure- Lack of infrastructure to build and scale a centrally 

 monitored contact center 

 Selection     Since time was of essence we had to quickly make a winning plan and so I chose   the Learning Launches tools to quickly devise a process around this challenge .      Application     Since time was of essence we did n’t take the approach of setting up a helpline and   wait for the residents to call , instead we onboarded a team of 5 Mental Health   counsellors and started making calls to patients admitted in the Covid Care centers .      We used this process to identify if residents are 

 1 . Open to receiving mental health support   2 . What are the standard operating procedures ( Average call handling time , 

 escalation matrix etc .. ) 

 We hosted virtual standups at the end of every day to discuss the calls from each of   the counsellors . This process was followed for a week . 

 Insight      The insights from this 1 week quick exercise disrupted our assumptions in a big way .     The key findings were : 

 1 . People are open to receiving help and thanked the government for the 

 initiative 

 2 . The state residents spoke 15 - 16 different dialects . 

 What changed after the exercise : 

 1 . Language is key in Tele- mental health counselling and here the residents 

 spoke 15 - 16 different dialects , this meant we had to have Mental health   counsellors from each district 

 2 . To accommodate counsellors from different district we scrapped the idea of 

 Central contact center and opted a virtual contact center model , subscribed to   a SaaS IVRS and CRM application to run and manage the virtual contact   center 

 Residents call on cloud telephony backed toll free number that will be directed to   counsellors from across the state . All counsellors are now given mobile applications   to receive calls , record responses and interact with seniors and officials for   escalations .     Approach     The learning launch tool not only helped me in testing the waters but also helped in   assessing the market and tweaking the model early to WIN .      From what was just an idea we were able to build a scalable process in a record time   using the Learning Launch tool . This has definitely changed the way I approach any   opportunity in my personal and professional life .     Also , this project allowed me to interact with stakeholders from different backgrounds   ( Education and Social ) this has made me realise how Visualization tool can help me   communicate to success amongst stakeholders from diverse backgrounds .     Going ahead Design thinking is going to play a crucial role in dealing all   Opportunities life throws at me . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection- Learning Launch 

 Challenge      Covid has had a great impact on the social and economic globally , people have been   left vulnerable both Mentally and Physically . One of the state governments in India   wanted to provide free tele - mental health counselling to all its residents .      This noble initiative had its own set of challenges , 

 1 . Time to market- was of the essence because each passing day meant more 

 people were impacted by the situation 

 2 . Lack of Infrastructure- Lack of infrastructure to build and scale a centrally 

 monitored contact center 

 Selection     Since time was of essence we had to quickly make a winning plan and so I chose   the Learning Launches tools to quickly devise a process around this challenge .      Application     Since time was of essence we did n’t take the approach of setting up a helpline and   wait for the residents to call , instead we onboarded a team of 5 Mental Health   counsellors and started making calls to patients admitted in the Covid Care centers .      We used this process to identify if residents are 

 1 . Open to receiving mental health support   2 . What are the standard operating procedures ( Average call handling time , 

 escalation matrix etc .. ) 

 We hosted virtual standups at the end of every day to discuss the calls from each of   the counsellors . This process was followed for a week . 

 Insight      The insights from this 1 week quick exercise disrupted our assumptions in a big way .     The key findings were : 

 1 . People are open to receiving help and thanked the government for the 

 initiative 

 2 . The state residents spoke 15 - 16 different dialects . 

 What changed after the exercise : 

 1 . Language is key in Tele- mental health counselling and here the residents 

 spoke 15 - 16 different dialects , this meant we had to have Mental health   counsellors from each district 

 2 . To accommodate counsellors from different district we scrapped the idea of 

 Central contact center and opted a virtual contact center model , subscribed to   a SaaS IVRS and CRM application to run and manage the virtual contact   center 

 Residents call on cloud telephony backed toll free number that will be directed to   counsellors from across the state . All counsellors are now given mobile applications   to receive calls , record responses and interact with seniors and officials for   escalations .     Approach     The learning launch tool not only helped me in testing the waters but also helped in   assessing the market and tweaking the model early to WIN .      From what was just an idea we were able to build a scalable process in a record time   using the Learning Launch tool . This has definitely changed the way I approach any   opportunity in my personal and professional life .     Also , this project allowed me to interact with stakeholders from different backgrounds   ( Education and Social ) this has made me realise how Visualization tool can help me   communicate to success amongst stakeholders from diverse backgrounds .     Going ahead Design thinking is going to play a crucial role in dealing all   Opportunities life throws at me .
### Output: 