Example Reflection – Visualization Challenge & Selection 

 Challenge & Selection 

 The first method I used was the method of visualization , or brainstorming , to achieve a common   understanding of a problem areas between a group of investors before attempting to identify and come   up with possible solutions towards these challenges . I use this approach so frequent with our customers ,   who are investors , tenants and occupants wherein I am proactively working to apply technology   innovations to streamline our company vision and service delivery . I have used the mechanism “ Putting   myself into the customer shoes ” visualization of a problem field with a set of questions or heads - up for   discussion to allow a group of stakeholders to learn from each other and exchange their knowledge in   the process of defining the scope , constraints , key elements , and relationships between elements to   consider when identifying pain points and opportunities for improvements or prototypes and solutions . 

 Application 

 On the other hand , I initiated the process by presenting few slides incorporated with graphical view   pertaining to the customer satisfaction rate achieved across the past few months . To develop my   concept of putting myself into the customer shoes , I will illustrate multiple examples of real serious   during the discussion . 

 The existing material may be operational or procedural documents , training materials , marketing   materials or historical data or analysis . If materials are not available , then I conduct informal interviews   with occupants who serve as my main points of contact for this initiative . If appropriate to the situation ,   I will borrow the concept to “ putting myself into the customer shoes ” from previous research , and   discussed in Striving to achieve customer satisfaction by an American author . The template I often start   with also has a column on the left to identify our key investors and service providers and a column on   the right to identify the external stakeholders , such as Department of Transport , Urban Planning and   Municipalities , and other entities that may add constraints for the customer journey . 

 I will divide our key investors into groups of 5 - 6 participants each representing a different category or   area of interest . I give them two - three questions to answer , such as : 1 ) What key elements are missing   from the graphic ? 2 ) What would you change about the graphic to make it more accurately reflect your   problem area ? 3 ) What key insights do you have about the relationships between the entities in your   problem area ? I give them approximately 35 minutes to collectively discuss the questions and mark up   the graphical view . Then I have each group report out on their answers to those three questions while   pointing to the mark - ups on their white board . As each group reports out , I record similarities in the   insights of each group , and then additional overviews that come from the group discussion on an   additional copy of the graphical view . Upon completing the session , I segregate the output of each group   as an end user product , create a view that combines the shared and new insights from the group   discussion , and then design a revised graphical view with curves that incorporates their feedback and   proposed enhancement that they agreed to as one team . 

 Insight & Approach 

 What I have learned from steering this exercise with multiple groups is that while the graphical view –   especially the final one that incorporates their feedback – is important for strengthening their insight of   the problem they are working to resolve , the more significant aspect of the activity is the shared insights   and shared learning curve that occurs while they are working hand to hand to identify their problem   areas . The final graphical view gives the group of investors an assigned focal point for discussion that   allows them to share their perspectives and value propositions to develop insights into potential root   causes of their problems . While they could create the graphical view from a blank page in a joint   manner , starting with the concept ( Putting yourself in the customer shoes ) . They can rapidly determine   where they are standing – or if they are missing – and can more effectively gain new insights about   relationships between key entities instead of taking time to define them . They can also identify the   added value in the problem area , it helps them to identify what they do n’t know , in what areas they   need to obtain information or data to provide the values accordingly . Since I realized that the most   valuable aspect is the shared insights and learning , next time I would use the visualization activity as a   common practice and trend for a series of design thinking functions . Then the revised graphical view   that incorporates our combined feedback can serve as a reference tool throughout the rest of their   work . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example Reflection – Visualization Challenge & Selection 

 Challenge & Selection 

 The first method I used was the method of visualization , or brainstorming , to achieve a common   understanding of a problem areas between a group of investors before attempting to identify and come   up with possible solutions towards these challenges . I use this approach so frequent with our customers ,   who are investors , tenants and occupants wherein I am proactively working to apply technology   innovations to streamline our company vision and service delivery . I have used the mechanism “ Putting   myself into the customer shoes ” visualization of a problem field with a set of questions or heads - up for   discussion to allow a group of stakeholders to learn from each other and exchange their knowledge in   the process of defining the scope , constraints , key elements , and relationships between elements to   consider when identifying pain points and opportunities for improvements or prototypes and solutions . 

 Application 

 On the other hand , I initiated the process by presenting few slides incorporated with graphical view   pertaining to the customer satisfaction rate achieved across the past few months . To develop my   concept of putting myself into the customer shoes , I will illustrate multiple examples of real serious   during the discussion . 

 The existing material may be operational or procedural documents , training materials , marketing   materials or historical data or analysis . If materials are not available , then I conduct informal interviews   with occupants who serve as my main points of contact for this initiative . If appropriate to the situation ,   I will borrow the concept to “ putting myself into the customer shoes ” from previous research , and   discussed in Striving to achieve customer satisfaction by an American author . The template I often start   with also has a column on the left to identify our key investors and service providers and a column on   the right to identify the external stakeholders , such as Department of Transport , Urban Planning and   Municipalities , and other entities that may add constraints for the customer journey . 

 I will divide our key investors into groups of 5 - 6 participants each representing a different category or   area of interest . I give them two - three questions to answer , such as : 1 ) What key elements are missing   from the graphic ? 2 ) What would you change about the graphic to make it more accurately reflect your   problem area ? 3 ) What key insights do you have about the relationships between the entities in your   problem area ? I give them approximately 35 minutes to collectively discuss the questions and mark up   the graphical view . Then I have each group report out on their answers to those three questions while   pointing to the mark - ups on their white board . As each group reports out , I record similarities in the   insights of each group , and then additional overviews that come from the group discussion on an   additional copy of the graphical view . Upon completing the session , I segregate the output of each group   as an end user product , create a view that combines the shared and new insights from the group   discussion , and then design a revised graphical view with curves that incorporates their feedback and   proposed enhancement that they agreed to as one team . 

 Insight & Approach 

 What I have learned from steering this exercise with multiple groups is that while the graphical view –   especially the final one that incorporates their feedback – is important for strengthening their insight of   the problem they are working to resolve , the more significant aspect of the activity is the shared insights   and shared learning curve that occurs while they are working hand to hand to identify their problem   areas . The final graphical view gives the group of investors an assigned focal point for discussion that   allows them to share their perspectives and value propositions to develop insights into potential root   causes of their problems . While they could create the graphical view from a blank page in a joint   manner , starting with the concept ( Putting yourself in the customer shoes ) . They can rapidly determine   where they are standing – or if they are missing – and can more effectively gain new insights about   relationships between key entities instead of taking time to define them . They can also identify the   added value in the problem area , it helps them to identify what they do n’t know , in what areas they   need to obtain information or data to provide the values accordingly . Since I realized that the most   valuable aspect is the shared insights and learning , next time I would use the visualization activity as a   common practice and trend for a series of design thinking functions . Then the revised graphical view   that incorporates our combined feedback can serve as a reference tool throughout the rest of their   work .
### Output: 