Challenge 

 I ’m working in a manufacturing facility , with a long tradition of using classical problem solving systems as   lean manufacturing tools , five why ’s , fishbone diagrams , brainstorming etc . The challenge for me is how   to apply design thinking tools in this environment , with workers with a lot of experience in their jobs with   high school or elementary school level . And a top management that like to use the current approaches so   first of all I need to see how I can convince the top management to use this tool and second how I can   make that workers use this new approach . 

 Selection 

 I decided to use the current kaizen planning in order that top management let me try these approach ,   but my idea was to use design thinking approach to perform the kaizen , instead to use the regular   kaizen methodology 

 Application 

 Using ” what is ” approach I put a team working to solve a problem , so I encourage the team to first look   and observe the activities that people was doing without say anything . My idea was use “ visualization and   journey mapping ” so they can observe what customer did and if they have an idea they can write in a   piece of paper but they can not say anything , this was in order to generate a big amount of ideas . What I   observe was that people of team started to imagine a lot of possible solutions just with observation . 

 Then after observation finished we went to the meeting room and we reviewed all the information , I   asked the team to write the possible solutions in a paper without put a name using “ what if ” approach ,   basically a brainstorming without sharing ideas . In a normal problem solving event we ask everybody to   give a possible cause of the problem and what happened is that no more than 5 ideas are given by the   team . What I observe is that people are able to generate a lot of ideas if they just put in a piece of paper   without the pressure of the bosses or other members of the team , however there are other people that   there are very difficult to not express his ideas , so I encourage them just to think and write in a piece of   paper . 

 After this steps we followed with “ What wows ” so we put all the ideas in the wall of the meeting room   and basically the possible solutions were put in groups with everybody ideas ( concept development ) , what   I observe is since everybody ideas were in all groups of solutions the members of the team were ready to   work in any of the solutions . 

 The team were split in three groups to work in three solutions ( Assumption testing ) , using “ what work ”   approach , to prove their ideas , at the end one idea was selected as the best option , so I encourage to   prove this idea making a prototype . 

 Insight 

 Using the tools of design thinking I discover that people that normally do n’t participate in the regular   problem solving events , they are able to generate a lot of ideas of how to solve a problem , I discovered   that this approach encourage people to think alternative solutions without the social pressure to say   something smart 

 But this approach is difficult to people that normally they believe have the right answer 

 And I discovered that some people found difficult to work with prototypes to prove and idea , and I think   this is a challenge that I need to work in the future 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge 

 I ’m working in a manufacturing facility , with a long tradition of using classical problem solving systems as   lean manufacturing tools , five why ’s , fishbone diagrams , brainstorming etc . The challenge for me is how   to apply design thinking tools in this environment , with workers with a lot of experience in their jobs with   high school or elementary school level . And a top management that like to use the current approaches so   first of all I need to see how I can convince the top management to use this tool and second how I can   make that workers use this new approach . 

 Selection 

 I decided to use the current kaizen planning in order that top management let me try these approach ,   but my idea was to use design thinking approach to perform the kaizen , instead to use the regular   kaizen methodology 

 Application 

 Using ” what is ” approach I put a team working to solve a problem , so I encourage the team to first look   and observe the activities that people was doing without say anything . My idea was use “ visualization and   journey mapping ” so they can observe what customer did and if they have an idea they can write in a   piece of paper but they can not say anything , this was in order to generate a big amount of ideas . What I   observe was that people of team started to imagine a lot of possible solutions just with observation . 

 Then after observation finished we went to the meeting room and we reviewed all the information , I   asked the team to write the possible solutions in a paper without put a name using “ what if ” approach ,   basically a brainstorming without sharing ideas . In a normal problem solving event we ask everybody to   give a possible cause of the problem and what happened is that no more than 5 ideas are given by the   team . What I observe is that people are able to generate a lot of ideas if they just put in a piece of paper   without the pressure of the bosses or other members of the team , however there are other people that   there are very difficult to not express his ideas , so I encourage them just to think and write in a piece of   paper . 

 After this steps we followed with “ What wows ” so we put all the ideas in the wall of the meeting room   and basically the possible solutions were put in groups with everybody ideas ( concept development ) , what   I observe is since everybody ideas were in all groups of solutions the members of the team were ready to   work in any of the solutions . 

 The team were split in three groups to work in three solutions ( Assumption testing ) , using “ what work ”   approach , to prove their ideas , at the end one idea was selected as the best option , so I encourage to   prove this idea making a prototype . 

 Insight 

 Using the tools of design thinking I discover that people that normally do n’t participate in the regular   problem solving events , they are able to generate a lot of ideas of how to solve a problem , I discovered   that this approach encourage people to think alternative solutions without the social pressure to say   something smart 

 But this approach is difficult to people that normally they believe have the right answer 

 And I discovered that some people found difficult to work with prototypes to prove and idea , and I think   this is a challenge that I need to work in the future
### Output: 