Vehicle management and maintenance problem 

 Challenge 

 The problem I am trying to solve is the inefficient vehicle management process of Ghanaian   company . The companies are not able to monitor and organized the documents involved in the   maintenance of their vehicle . The unorganized structure leads to a lot of money lost to duplicate of   vehicle part purchase and misinformation . The company used for this study was a waste   management company in the heart of Accra , Ghana . 

 Selection 

 The tools I used were Journey mapping , Co - creation and Visualization . I used to tools to achieve a   deep understanding if the problem space which the vehicle management and maintenance . Journey   mapping was used to trace to journey of the inspector as they inspect the vehicles , the processes   they go through and the parties involved .   I used the Co - creation technique to divided the   stakeholders into four groups and these groups were Inspection , Purchasing , Management and   Maintenance . Each group were asked different sets of question to get more insight into their core   contribution to the whole process . I finally used the visualization technique to produce simple visual   representation of the current state of the vehicle management process in the company . 

 Application 

 I began the whole process by generating a possible process cycle for vehicle management   through the use of visualization . I used same shape and color to represent the various parts   of the process involved in vehicle management , then I went to the company and I presented   the visual process I generated to them and the correction were made to the cycle to get the   exact state of the cycle . 

 After which I started performing informal interviews with the inspector to get the process   they go through and how they want to solve it and I later did some informal interviews with   the supervisor . I analyzed the interviews and process cycle generated to form question to sk   the manager during a formal interview . After formal interview with the managers , I was   grant formal interviews with some of the key stakeholders involved in the process . 

 I divide the stakeholders into a group of 4 participants each representing a different part of   the process .   I gave each of the groups a poster of the process generated earlier and I asked   them to show how they want to process to be improved and the key part of their part in the   process . After some time , I collected the posters and we discuss the proposition suggested   by the groups . We together generated a final process cycle which solved most of the   problems identified in the process cycle . 

 Insight 

 I learnt a lot from the experience of conducting this exercise with the stakeholders in the   company . I realized that some problems caused by solved just getting the stakeholders in a 

 room and they will generate a great solution to their problem .   I realized that the key aspect   of the whole process was the record taking and keeping so I have started with the design of   a desktop application to provide the platform for the managers and the inspectors . The   visualization technique played a critical role in finding the solution . 

 Approach 

 Alternative approach is the use of mind- mapping and ethnography to map out the lifes of   the company whole process in dependent of vehicle management . Understanding all the   processes in the company and how they affect vehicle management , then find ways to   improve the linking of the process to create a streamlined process . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Vehicle management and maintenance problem 

 Challenge 

 The problem I am trying to solve is the inefficient vehicle management process of Ghanaian   company . The companies are not able to monitor and organized the documents involved in the   maintenance of their vehicle . The unorganized structure leads to a lot of money lost to duplicate of   vehicle part purchase and misinformation . The company used for this study was a waste   management company in the heart of Accra , Ghana . 

 Selection 

 The tools I used were Journey mapping , Co - creation and Visualization . I used to tools to achieve a   deep understanding if the problem space which the vehicle management and maintenance . Journey   mapping was used to trace to journey of the inspector as they inspect the vehicles , the processes   they go through and the parties involved .   I used the Co - creation technique to divided the   stakeholders into four groups and these groups were Inspection , Purchasing , Management and   Maintenance . Each group were asked different sets of question to get more insight into their core   contribution to the whole process . I finally used the visualization technique to produce simple visual   representation of the current state of the vehicle management process in the company . 

 Application 

 I began the whole process by generating a possible process cycle for vehicle management   through the use of visualization . I used same shape and color to represent the various parts   of the process involved in vehicle management , then I went to the company and I presented   the visual process I generated to them and the correction were made to the cycle to get the   exact state of the cycle . 

 After which I started performing informal interviews with the inspector to get the process   they go through and how they want to solve it and I later did some informal interviews with   the supervisor . I analyzed the interviews and process cycle generated to form question to sk   the manager during a formal interview . After formal interview with the managers , I was   grant formal interviews with some of the key stakeholders involved in the process . 

 I divide the stakeholders into a group of 4 participants each representing a different part of   the process .   I gave each of the groups a poster of the process generated earlier and I asked   them to show how they want to process to be improved and the key part of their part in the   process . After some time , I collected the posters and we discuss the proposition suggested   by the groups . We together generated a final process cycle which solved most of the   problems identified in the process cycle . 

 Insight 

 I learnt a lot from the experience of conducting this exercise with the stakeholders in the   company . I realized that some problems caused by solved just getting the stakeholders in a 

 room and they will generate a great solution to their problem .   I realized that the key aspect   of the whole process was the record taking and keeping so I have started with the design of   a desktop application to provide the platform for the managers and the inspectors . The   visualization technique played a critical role in finding the solution . 

 Approach 

 Alternative approach is the use of mind- mapping and ethnography to map out the lifes of   the company whole process in dependent of vehicle management . Understanding all the   processes in the company and how they affect vehicle management , then find ways to   improve the linking of the process to create a streamlined process .
### Output: 