How storytelling changed my volunteer experience for the better 

 Finding the story behind an element is creating a brand new opportunity to connect with   an audience , making them see what you need them to see and leave them thinking   about endless possibilities to keep their attention going strong , that ’s what storytelling is   all about . I volunteer at an online community where people from all ages , backgrounds   and genders reach out to qualified listeners like me when they need a helping hand to   hear them out and put everything into perspective . Their situations covers an infinite   number of topics , some of them with higher sensitivity levels than others that can make   us refer them to institutions such as the crisis hotline . Being online and anonymous   gives us little to no room to try and get the attendees to open up tu us , which can be   vital when it comes to saving someone ’s life . 

 The platform is completely voluntary , giving the member the choice to log out whenever   they feel like it and this is where maintaining their undivided attention as well as giving   them mine comes in . If a member feels like they are not being cared for they are going   to log out , ending all possibilities for future chats and help . This can be one of the main   problems listeners face because making a member feel like they have your undivided   attention is not keeping your eyes on the screen , asking and answering questions about   their lives like a robot would , it all comes down to human connection , making them feel   like you understand and relate to them and not everyone is capable of doing it . 

 There is absolutely no way a member can tell us their whole life in a short amount of   time unless he uses a story to do so and I ’ve become quite used to it , but what I had not   tried was using my life experiences as ways of connection . So that they could   understand they were not the first ones to go through a specific situation . When starting   a conversation there are 2 types of members , the outgoing ones that open up as soon   as you ask them how they are doing and the more difficult and introverted ones that   tend to stick to yes or no answers . I ’ve found out that when it comes to quiet   uncomfortable members , launching the conversation by sharing a story about a similar   situation to theirs with a positive outcome creates the first step towards human   connection , willingness from both sides to understand one another . I try to make sure   the stories talk at some point about the person opening up not being judged and it often   helps the members to stay calm and talk freely throughout the entire conversation . 

 The results were eye - opening . The members felt so comfortable talking to me , they   started leaving excellent reviews about me on the platform so that when other members   tried to find a listener that suited them , the more reserved people were redirected to my   profile . Old members starting scheduling appointments to keep talking and new member   requests increased by the second . The other day , I read some reviews both old and new   and compared them to one another , the new ones are much more deep because the   members writing them make sure to portray how they felt throughout our whole   conversation . 

 I made sure to share my discovery with the listener community through group chats and   forums and fellow listeners with much more experience than me have reached out to tell 

 me how storytelling has changed the way the communicate with members . So , I think   based on the reactions I have gotten not only from the members but from the listeners   as well , I would say the tool was a pretty big success that I will definitely keep using .   There is always room for improvement and I believe in this case it has to do with the   tone , even if we are talking about written intonation . Intonation can help the person you   are talking to understand both how you felt at the time of the situation , and how you are   feeling right now reliving it by telling it . For future occasions , I have to make sure I work   on my tone because the last thing a listener wants is for a member to get the wrong   idea . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: How storytelling changed my volunteer experience for the better 

 Finding the story behind an element is creating a brand new opportunity to connect with   an audience , making them see what you need them to see and leave them thinking   about endless possibilities to keep their attention going strong , that ’s what storytelling is   all about . I volunteer at an online community where people from all ages , backgrounds   and genders reach out to qualified listeners like me when they need a helping hand to   hear them out and put everything into perspective . Their situations covers an infinite   number of topics , some of them with higher sensitivity levels than others that can make   us refer them to institutions such as the crisis hotline . Being online and anonymous   gives us little to no room to try and get the attendees to open up tu us , which can be   vital when it comes to saving someone ’s life . 

 The platform is completely voluntary , giving the member the choice to log out whenever   they feel like it and this is where maintaining their undivided attention as well as giving   them mine comes in . If a member feels like they are not being cared for they are going   to log out , ending all possibilities for future chats and help . This can be one of the main   problems listeners face because making a member feel like they have your undivided   attention is not keeping your eyes on the screen , asking and answering questions about   their lives like a robot would , it all comes down to human connection , making them feel   like you understand and relate to them and not everyone is capable of doing it . 

 There is absolutely no way a member can tell us their whole life in a short amount of   time unless he uses a story to do so and I ’ve become quite used to it , but what I had not   tried was using my life experiences as ways of connection . So that they could   understand they were not the first ones to go through a specific situation . When starting   a conversation there are 2 types of members , the outgoing ones that open up as soon   as you ask them how they are doing and the more difficult and introverted ones that   tend to stick to yes or no answers . I ’ve found out that when it comes to quiet   uncomfortable members , launching the conversation by sharing a story about a similar   situation to theirs with a positive outcome creates the first step towards human   connection , willingness from both sides to understand one another . I try to make sure   the stories talk at some point about the person opening up not being judged and it often   helps the members to stay calm and talk freely throughout the entire conversation . 

 The results were eye - opening . The members felt so comfortable talking to me , they   started leaving excellent reviews about me on the platform so that when other members   tried to find a listener that suited them , the more reserved people were redirected to my   profile . Old members starting scheduling appointments to keep talking and new member   requests increased by the second . The other day , I read some reviews both old and new   and compared them to one another , the new ones are much more deep because the   members writing them make sure to portray how they felt throughout our whole   conversation . 

 I made sure to share my discovery with the listener community through group chats and   forums and fellow listeners with much more experience than me have reached out to tell 

 me how storytelling has changed the way the communicate with members . So , I think   based on the reactions I have gotten not only from the members but from the listeners   as well , I would say the tool was a pretty big success that I will definitely keep using .   There is always room for improvement and I believe in this case it has to do with the   tone , even if we are talking about written intonation . Intonation can help the person you   are talking to understand both how you felt at the time of the situation , and how you are   feeling right now reliving it by telling it . For future occasions , I have to make sure I work   on my tone because the last thing a listener wants is for a member to get the wrong   idea .
### Output: 