REFLECTION - LEARNING LAUNCH ( MODULE 4 ) 

 TECHNICAL SUPPORT SERVICES 

 Challenge & Selection 

 Learning launch in Tech industry is undoubtedly one of the most important tool and skills to 

 have . Being able to identify and sort out Technical Support problems in any organization , I 

 myself apply the same to my customers who apply Technology in their daily tasks to do 

 business . This is to enable their working environments comfortable which are always a 

 challenge enough which come in different categories in the technology they use . Technology is 

 unavoidable in this day and age and therefore with my technical expertise and being able to give 

 tech solutions to clients is more important than ever . 

 There are two parts in technical support services provisions that hold technologies true no 

 matter which industry the client runs business . The Software and Hardware exists regardless of 

 the business environment . The software problems are completely different according to what 

 every client uses to do business due to the services they render , the hardware across for all of 

 them is almost same only the specifications differ . 

 The most challenging difference of technical support in Kenya is the technology hardware 

 aspect where the prices of different devices are extremely high due to importation charges with 

 completely different concepts of customer requirements .   And with the experience i found that 

 very difficult for customers to get used to hardware problems is one of the many aspects of 

 Technology that is different in this industry but it is by far the key items . 

 Although there are many technical services in this technology industry , I chose it in the face of 

 technology applications in every business industry category because of my personal experience 

 with it and hope to have many more in my lifetime . It is important that i have learned and 

 understood how to diagnose different technology issues in both software and hardware 

 industries for my future career and I am excited about future opportunities to do so . 

 Application 

 Technical support services I provide a range to users both for Software and computer systems 

 used and to the continued operation of daily work . Another I represent in user assistance in 

 solving problems and answer questions , through remote or virtual assistance . The help desk also 

 I provide the demands of users , computers and give a solution to problem as they occur by 

 converting the problems to experiences which have specialized on , ill - related to systems of the 

 computer , the software used , the network or the problem of solid parts inside the computer . 

 A major problem management in tech support describes tools that combine both software and 

 hardware diagnosis in to a service which I use to give solutions . This process makes it possible 

 to deal with user technical problems across the entire technology setting .   The more efficient as 

 a support specialist ’s I am to help users   about software and hardware configuration on upgrades 

 and prior problems the more references I get from them hence enhance the growth of 

 consultations from new customers . 

 Technical problem management include ; customer request , problem identification , evaluation 

 status and problem diagnosis . One particularly useful feature to me is the ability to 

 simultaneously track issues handled by myself as well as issues escalated to external third party 

 support partners . With these features I can provide single point of contact to ensure that I am 

 meeting my customer ’s expectations and my support skills living up to their agreements with 

 me . What ’s most important is how all the functions work together and how I present in a logical 

 way to the user . 

 Insight & Approach 

 Technical support Services is important for it allows users work on their tasks accurately without 

 interference of Systems being fault , update information on their working environment effectively . 

 Secondly it serves as a management about an organization ’s asset technology base . With good 

 management of technology assets pays for itself simply by putting a real value on a company ’s 

 current inventory of Computer Hardware , Software and network possessions . A good Technical 

 support feature helps organizations ; 

  Collect asset information with minimal effort . 

  Minimize number of unnecessary software 

  Enforce equipment policies regarding agreements , configurations , software upgrades and 

 consumable supplies . 

  Scheduled Maintenance and upgrades of equipment which allows organizations make vital 

 decisions . 

 Example , how many PCs are there in the organization and their specifications including the serial 

 numbers and what applications or systems run in each ? The users connected to the server . All this 

 information has an immediate , dramatic influence or your organization and can easily become an 

 invaluable resource for future asset planning . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: REFLECTION - LEARNING LAUNCH ( MODULE 4 ) 

 TECHNICAL SUPPORT SERVICES 

 Challenge & Selection 

 Learning launch in Tech industry is undoubtedly one of the most important tool and skills to 

 have . Being able to identify and sort out Technical Support problems in any organization , I 

 myself apply the same to my customers who apply Technology in their daily tasks to do 

 business . This is to enable their working environments comfortable which are always a 

 challenge enough which come in different categories in the technology they use . Technology is 

 unavoidable in this day and age and therefore with my technical expertise and being able to give 

 tech solutions to clients is more important than ever . 

 There are two parts in technical support services provisions that hold technologies true no 

 matter which industry the client runs business . The Software and Hardware exists regardless of 

 the business environment . The software problems are completely different according to what 

 every client uses to do business due to the services they render , the hardware across for all of 

 them is almost same only the specifications differ . 

 The most challenging difference of technical support in Kenya is the technology hardware 

 aspect where the prices of different devices are extremely high due to importation charges with 

 completely different concepts of customer requirements .   And with the experience i found that 

 very difficult for customers to get used to hardware problems is one of the many aspects of 

 Technology that is different in this industry but it is by far the key items . 

 Although there are many technical services in this technology industry , I chose it in the face of 

 technology applications in every business industry category because of my personal experience 

 with it and hope to have many more in my lifetime . It is important that i have learned and 

 understood how to diagnose different technology issues in both software and hardware 

 industries for my future career and I am excited about future opportunities to do so . 

 Application 

 Technical support services I provide a range to users both for Software and computer systems 

 used and to the continued operation of daily work . Another I represent in user assistance in 

 solving problems and answer questions , through remote or virtual assistance . The help desk also 

 I provide the demands of users , computers and give a solution to problem as they occur by 

 converting the problems to experiences which have specialized on , ill - related to systems of the 

 computer , the software used , the network or the problem of solid parts inside the computer . 

 A major problem management in tech support describes tools that combine both software and 

 hardware diagnosis in to a service which I use to give solutions . This process makes it possible 

 to deal with user technical problems across the entire technology setting .   The more efficient as 

 a support specialist ’s I am to help users   about software and hardware configuration on upgrades 

 and prior problems the more references I get from them hence enhance the growth of 

 consultations from new customers . 

 Technical problem management include ; customer request , problem identification , evaluation 

 status and problem diagnosis . One particularly useful feature to me is the ability to 

 simultaneously track issues handled by myself as well as issues escalated to external third party 

 support partners . With these features I can provide single point of contact to ensure that I am 

 meeting my customer ’s expectations and my support skills living up to their agreements with 

 me . What ’s most important is how all the functions work together and how I present in a logical 

 way to the user . 

 Insight & Approach 

 Technical support Services is important for it allows users work on their tasks accurately without 

 interference of Systems being fault , update information on their working environment effectively . 

 Secondly it serves as a management about an organization ’s asset technology base . With good 

 management of technology assets pays for itself simply by putting a real value on a company ’s 

 current inventory of Computer Hardware , Software and network possessions . A good Technical 

 support feature helps organizations ; 

  Collect asset information with minimal effort . 

  Minimize number of unnecessary software 

  Enforce equipment policies regarding agreements , configurations , software upgrades and 

 consumable supplies . 

  Scheduled Maintenance and upgrades of equipment which allows organizations make vital 

 decisions . 

 Example , how many PCs are there in the organization and their specifications including the serial 

 numbers and what applications or systems run in each ? The users connected to the server . All this 

 information has an immediate , dramatic influence or your organization and can easily become an 

 invaluable resource for future asset planning .
### Output: 