Example Reflection – Visualization 

 Challenge 

 My name is Sunny , I am a civil engineering student and the challenge I was presented with   was given in the intrapreneurship course I was taking at the university which was about   how to inspire CORE@HTU 's clients to use technological tools to optimize time in   transactions . In a group of 6 people we had to identify what were the key reasons why the   client did not access the digital platforms . The team focused on finding the main reasons   why the client did not use the digital platforms , and instead preferred to go to the   establishments in person . The deadline for the development of the pilot project was two   months and the solution had to present something innovative . 

 Selection and Application 

 The team focused on using the visualization tool as well as secondary tools such as the   customer journey or the empathy map . The main tool of visualization allowed us to the   main reason from the application of the 4 key questions : What is ? , What if ? , What wow ?   and What work ?   As it is mentioned in the first weeks of the course , it is from this tool   that the group can acquire a great number of perspectives since being 6 people ,   considering that we were from different careers we could get the most out of the tool . 

 We also conducted research by acquiring first - hand information from customer   interviews , asking them basically what were the reasons why they did not perform   transactions using digital applications , and in the What is ? stage , we were surprised that   one of the main reasons was that they felt insecure and untrained in the use of mobile   applications . 

 Insight and Approach 

 With all the information gathered from the first stages of the visualization tool , the team   was able to take advantage of auxiliary tools in order to complement the ideas . In the what   wow stage , we decided to create a different application , starting with the creation of a bot   that not only answered questions , but there was also the option for them to ask the bot to   help them throughout the process until they found what they needed . They told us about   the problem of insecurity , and from there we sought to implement the institution 's   constant brand in the prototype , since we realized that it played a very important role in   making the transaction , since when the client saw that it was the institution to which the   transaction was being made , they did so with greater peace of mind . 

 Finally , we were able to learn that the solutions to our problems are not always in front   of our eyes but that we have to see a little further than that , we have to dig deep and see   the root of the problem , in that way and with the help of various tools we can look for the   main causes of our problems . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Sunny
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example Reflection – Visualization 

 Challenge 

 My name is Sunny , I am a civil engineering student and the challenge I was presented with   was given in the intrapreneurship course I was taking at the university which was about   how to inspire CORE@HTU 's clients to use technological tools to optimize time in   transactions . In a group of 6 people we had to identify what were the key reasons why the   client did not access the digital platforms . The team focused on finding the main reasons   why the client did not use the digital platforms , and instead preferred to go to the   establishments in person . The deadline for the development of the pilot project was two   months and the solution had to present something innovative . 

 Selection and Application 

 The team focused on using the visualization tool as well as secondary tools such as the   customer journey or the empathy map . The main tool of visualization allowed us to the   main reason from the application of the 4 key questions : What is ? , What if ? , What wow ?   and What work ?   As it is mentioned in the first weeks of the course , it is from this tool   that the group can acquire a great number of perspectives since being 6 people ,   considering that we were from different careers we could get the most out of the tool . 

 We also conducted research by acquiring first - hand information from customer   interviews , asking them basically what were the reasons why they did not perform   transactions using digital applications , and in the What is ? stage , we were surprised that   one of the main reasons was that they felt insecure and untrained in the use of mobile   applications . 

 Insight and Approach 

 With all the information gathered from the first stages of the visualization tool , the team   was able to take advantage of auxiliary tools in order to complement the ideas . In the what   wow stage , we decided to create a different application , starting with the creation of a bot   that not only answered questions , but there was also the option for them to ask the bot to   help them throughout the process until they found what they needed . They told us about   the problem of insecurity , and from there we sought to implement the institution 's   constant brand in the prototype , since we realized that it played a very important role in   making the transaction , since when the client saw that it was the institution to which the   transaction was being made , they did so with greater peace of mind . 

 Finally , we were able to learn that the solutions to our problems are not always in front   of our eyes but that we have to see a little further than that , we have to dig deep and see   the root of the problem , in that way and with the help of various tools we can look for the   main causes of our problems .
### Output: 