Design Thinking for Innovation 

 1 . Challenge : I am working as a sales and communications intern at my company 

 and my challenge is to reduce the customer complaints and increase our 

 customer service . Increasing the customer service and attending to customers 

 quickly with better solutions will imp[rove the sales for the company and to 

 retain the customers . This will also help in building the brand and generating 

 loyal customers . The project scope include the sales team which comprises of 

 6 employees and the whole of training team in some way because they 

 constitute to the major department of the company . My company teaches 

 coding to kids in the age group 7 - 17 online , and our customers are usually the 

 parents of these kids . Lack of proper internal communication has led to 

 delayed responses to the customers which in turn harm the revenue and 

 growth of the company . 

 2 . Selection : To solve this problem of lack of communication and to improve 

 customer service , I am choosing the learning launch tool of design thinking to 

 eradicate this problem and come up with better solutions . Learning launch will 

 help us in quickly testing an idea or prototype and come up with better results . 

 This will also help us in brainstorming all the ideas so see which one actually 

 works to its full potential . 

 3 . Application : While applying the learning launch , we ﬁrst focused on the 

 structure/ execution of our internal communications network . We wanted to 

 see if we can modify our already existing communications network or do we 

 have to invest in a whole new network . This tested our assumption that the 

 ﬂaw was in our existing mode of communication . We were using one software 

 which was not very eﬀective in communicating with the team members . We 

 found out that there was a gap in communication between the training team 

 and the sales team . Thus , in the learning launch segment , both our teams went 

 through a 4 - 5 hours long session where we discussed about the expectations 

 of each team and found answers for the concerns generally raised by the 

 parents . We then shifted to a new software for internal communication where 

 every member of all the teams was part of and everyone had access to all the 

 data related to any customer . There was a one - day workshop conducted to 

 make us familiarise with the new software . The next time when we applied 

 learning launch techniques , it was to improve the transparency between both 

 the teams so that everyone knows the growth of any lead . 

 4 . Insight : By using the learning launch tool , we identiﬁed our assumptions and 

 then designed launches to test these assumptions . It helped in brainstorming 

 so many new ideas . Learning launch helped us in turning our doubts into truth . 

 We anticipated a result as to why there was a delay in responding to the 

 customers , and after using the learning launch technique , it made it clear . The 

 delay was because of lack of proper communicating channel and lack of 

 access to real time data . Moving forward now , we have understood our ﬂaw 

 and both the teams are gon na review this night that we gained from this tool d 

 incorporate it not future launch designs . 

 5 . Approach : Looking at our problem , I think learning launch is the best tool for 

 both the teams to move forward and eradicate the problem which was lurking 

 before . Future launch designs will reﬂect the insight that we gained from this 

 launch . It will also show how far we have come in solving our problem and give 

 us more potential to carry out more such innovative design thinking tools and 

 activities . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Design Thinking for Innovation 

 1 . Challenge : I am working as a sales and communications intern at my company 

 and my challenge is to reduce the customer complaints and increase our 

 customer service . Increasing the customer service and attending to customers 

 quickly with better solutions will imp[rove the sales for the company and to 

 retain the customers . This will also help in building the brand and generating 

 loyal customers . The project scope include the sales team which comprises of 

 6 employees and the whole of training team in some way because they 

 constitute to the major department of the company . My company teaches 

 coding to kids in the age group 7 - 17 online , and our customers are usually the 

 parents of these kids . Lack of proper internal communication has led to 

 delayed responses to the customers which in turn harm the revenue and 

 growth of the company . 

 2 . Selection : To solve this problem of lack of communication and to improve 

 customer service , I am choosing the learning launch tool of design thinking to 

 eradicate this problem and come up with better solutions . Learning launch will 

 help us in quickly testing an idea or prototype and come up with better results . 

 This will also help us in brainstorming all the ideas so see which one actually 

 works to its full potential . 

 3 . Application : While applying the learning launch , we ﬁrst focused on the 

 structure/ execution of our internal communications network . We wanted to 

 see if we can modify our already existing communications network or do we 

 have to invest in a whole new network . This tested our assumption that the 

 ﬂaw was in our existing mode of communication . We were using one software 

 which was not very eﬀective in communicating with the team members . We 

 found out that there was a gap in communication between the training team 

 and the sales team . Thus , in the learning launch segment , both our teams went 

 through a 4 - 5 hours long session where we discussed about the expectations 

 of each team and found answers for the concerns generally raised by the 

 parents . We then shifted to a new software for internal communication where 

 every member of all the teams was part of and everyone had access to all the 

 data related to any customer . There was a one - day workshop conducted to 

 make us familiarise with the new software . The next time when we applied 

 learning launch techniques , it was to improve the transparency between both 

 the teams so that everyone knows the growth of any lead . 

 4 . Insight : By using the learning launch tool , we identiﬁed our assumptions and 

 then designed launches to test these assumptions . It helped in brainstorming 

 so many new ideas . Learning launch helped us in turning our doubts into truth . 

 We anticipated a result as to why there was a delay in responding to the 

 customers , and after using the learning launch technique , it made it clear . The 

 delay was because of lack of proper communicating channel and lack of 

 access to real time data . Moving forward now , we have understood our ﬂaw 

 and both the teams are gon na review this night that we gained from this tool d 

 incorporate it not future launch designs . 

 5 . Approach : Looking at our problem , I think learning launch is the best tool for 

 both the teams to move forward and eradicate the problem which was lurking 

 before . Future launch designs will reﬂect the insight that we gained from this 

 launch . It will also show how far we have come in solving our problem and give 

 us more potential to carry out more such innovative design thinking tools and 

 activities .
### Output: 