CHALLENGE   I manage and run an insurance agency . Our challenge has been having employees who   feel overworked and who end up being not productive and frustrated . This has had a   negative impact on our agency ’s ability to give superior customer experience and the   growth of our overall agency production and revenue . Employees come and go and we   have never quiet figured the source of the problem . We will need to determine if we are   properly staffed and if the proper workload has been given to each staff . We shall find   out if we have too few employees or lack the proper systems to run the agency . Our task   will be to determine if really the workload is actually growing or employees are just not   working smart .         SELECTION   Mind mapping is the tool we have selected because it basically works in a similar way to   our brain . Instead of forcing employees to understand their work by traditional means ,   mind mapping will help them to work in a way that feels natural to their brain . Mind   maps will prevent their brains from wondering off in different directions , allowing it to   focus directly on the task at hand . They can quickly communicate and organize their   tasks , leading to them becoming organized and be able to be productive . Mind mapping is   a powerful tool that can be used to look for patterns , and insights from the large amount   of information that will be gathered . This can lead to a more creative solution to our   challenge .        APPLICATION   We started the process by using the mind - mapping tool to capture and represent the mind   of the employees so we can actually get to know what is going on from their perspective .   It included documenting and measuring what currently exists by observing how   employees are currently handling their tasks . This will allow the organization to properly   define the problem and empathize with those performing the activities in the   organization . It is very easy to assume and make conclusions and come up with a solution   for a challenge from our perspective as managers . A mind map will make it easier to   visualize all of the steps in the daily tasks of each employee . This will help us quickly see   the gaps , set goals and better manage time . Information regarding their tasks will be   broken down into comprehensible chunks and the hierarchical structure will help to   clarify the thought processes giving us a wider perspective       INSIGHT & APPROACH   As we utilized the mind - mapping tool to see the step - by - step processes in our insurance   agency we were not only able to identify themes and patterns but also the different   personas in the organization . We found out that employees are all different and the cause   to their lack of productivity can vary based on their role and work style . The most   valuable insight gained as employees went through this process was the fact that they   could clearly identify the routine tasks , which ended up frustrating them and affecting 

 their productivity . The information can help employees keep only relevant processes and   organize them to work . We were able to tell the areas the employees succeeded in , the   areas they could be wasting time and resources and where they are experiencing   unnecessary process bottlenecks and gaps . As an organization we are better equipped to   decide which processes require optimization , change management , and where new   systems and technologies need to be adopted . In the case of our organization , the   employees needed to increase individual productivity . But “ productivity ” was not   understood by all in the same way . To understand what productivity meant for them , the   mind maps were used to show visually what their day - to - day work looks like .   For   example , if an employee had to process an insurance claim the mind map was used to   illustrate the steps required . Mapping each employee ’s tasks is essential to be able to   foster a long - term engagement and retention .    Alternative approaches exist in design thinking when it comes to employee productivity   challenges . Our organization could also use the learning launch tool to get the truth and   the truth can be used to confirm or dis - confirm our assumptions relating to the lack of   employee productivity . As mangers we tend to assume employees are not productive   simply because they are not following the set down company procedures . It easy for us to   conclude an employee is giving excuses yet we have design tools such as the learning   launch tool that can help us carry out experiments , observe and know the exact truth that   will aid in handling our challenge easily . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: CHALLENGE   I manage and run an insurance agency . Our challenge has been having employees who   feel overworked and who end up being not productive and frustrated . This has had a   negative impact on our agency ’s ability to give superior customer experience and the   growth of our overall agency production and revenue . Employees come and go and we   have never quiet figured the source of the problem . We will need to determine if we are   properly staffed and if the proper workload has been given to each staff . We shall find   out if we have too few employees or lack the proper systems to run the agency . Our task   will be to determine if really the workload is actually growing or employees are just not   working smart .         SELECTION   Mind mapping is the tool we have selected because it basically works in a similar way to   our brain . Instead of forcing employees to understand their work by traditional means ,   mind mapping will help them to work in a way that feels natural to their brain . Mind   maps will prevent their brains from wondering off in different directions , allowing it to   focus directly on the task at hand . They can quickly communicate and organize their   tasks , leading to them becoming organized and be able to be productive . Mind mapping is   a powerful tool that can be used to look for patterns , and insights from the large amount   of information that will be gathered . This can lead to a more creative solution to our   challenge .        APPLICATION   We started the process by using the mind - mapping tool to capture and represent the mind   of the employees so we can actually get to know what is going on from their perspective .   It included documenting and measuring what currently exists by observing how   employees are currently handling their tasks . This will allow the organization to properly   define the problem and empathize with those performing the activities in the   organization . It is very easy to assume and make conclusions and come up with a solution   for a challenge from our perspective as managers . A mind map will make it easier to   visualize all of the steps in the daily tasks of each employee . This will help us quickly see   the gaps , set goals and better manage time . Information regarding their tasks will be   broken down into comprehensible chunks and the hierarchical structure will help to   clarify the thought processes giving us a wider perspective       INSIGHT & APPROACH   As we utilized the mind - mapping tool to see the step - by - step processes in our insurance   agency we were not only able to identify themes and patterns but also the different   personas in the organization . We found out that employees are all different and the cause   to their lack of productivity can vary based on their role and work style . The most   valuable insight gained as employees went through this process was the fact that they   could clearly identify the routine tasks , which ended up frustrating them and affecting 

 their productivity . The information can help employees keep only relevant processes and   organize them to work . We were able to tell the areas the employees succeeded in , the   areas they could be wasting time and resources and where they are experiencing   unnecessary process bottlenecks and gaps . As an organization we are better equipped to   decide which processes require optimization , change management , and where new   systems and technologies need to be adopted . In the case of our organization , the   employees needed to increase individual productivity . But “ productivity ” was not   understood by all in the same way . To understand what productivity meant for them , the   mind maps were used to show visually what their day - to - day work looks like .   For   example , if an employee had to process an insurance claim the mind map was used to   illustrate the steps required . Mapping each employee ’s tasks is essential to be able to   foster a long - term engagement and retention .    Alternative approaches exist in design thinking when it comes to employee productivity   challenges . Our organization could also use the learning launch tool to get the truth and   the truth can be used to confirm or dis - confirm our assumptions relating to the lack of   employee productivity . As mangers we tend to assume employees are not productive   simply because they are not following the set down company procedures . It easy for us to   conclude an employee is giving excuses yet we have design tools such as the learning   launch tool that can help us carry out experiments , observe and know the exact truth that   will aid in handling our challenge easily .
### Output: 