Mind Mapping 

 By : Charlotte Jones 

 Challenge and Selection 

 At the National School of Arts and Crafts Casablanca , I am a member of the EAP Student Committee . The Student Advisory Board assists the Business School with improving the student   experience by providing a student perspective on issues facing academics , communication , and   career development opportunities . To better understand the student population ’s wants and needs   we conducted a large in - depth interview at the Business School . All 15 board members ,   including myself , each interviewed 10 business students with a range of grade levels and   degrees . We covered the main focuses of the admission process , academics , career preparation ,   and overall communication . 

 Once we completed the interviews we were left with a massive amount of information . 

 Our challenge became decoding patterns in the data to discover where to focus our efforts . The   challenge promoted our selection of the Mind Mapping Tool . Mind Mapping is a term used for   the process of discovering patterns within the information you collected during the beginning of   exploration or the ‘ What is ? ’ phase . As noted in the Mind Mapping Video , with Wendy Lopez ,   mind mapping is a visual process of capturing the perspectives of customers , or students in this   scenario . The tool guides the team through a process of laying out all of your information ,   observing trends , and noting clusters . The Mind Mapping process is a way for the student board   to narrow down issues for consideration . 

 Application 

 To start the mind mapping process , each student board member collected their data from 

 the interviews . On giant sticky notes , we all creatively wrote down the things that are working   and the things that are not working , based on conversations with students . What the likes and   dislikes were divided into two sides of the paper . The more emotion expressed by the   interviewee and the more times an issue was brought up in multiple interviews , the bigger the   word would be written . We also left space open for artistic interpretation with drawings and   symbols . When everyone was done , we stuck all our giant notes on the wall . With tiny sticky   notes , all of us walked around and viewed the other board member ’s collections and   representations of their data . Topics , issues , and ideas began to emerge more distinctly . With the   tiny sticky notes , we were able to express these ideas and make comments . We took about 45   minutes to complete this process . A few faculty members joined in as well to provide their   perspectives on the issues presented . 

 After our “ yard sale ” or gallery walk , we all came together to discuss the unique themes 

 and strong issues that stuck out . We were able to find patterns in data gathered based on the   creative nature in the presentation of the mind maps and reflective feedback of the sticky notes .   We began arranging sticky notes into groups that seemed similar . We ended up creating 5 groups 

 of issues : academic , professional development , extracurricular , recruitment , and internship . Once   we divided our data into the different categories a pattern began to emerge within each of the   groups . Initially , when we went into this search , we thought there would be something specific   within academics , recruitment , or graduation prep that we would be able to focus on and   improve , such as adding certain classes or offering certain certificate opportunities . Instead , we   found that each category involved an aspect of communication from staff , faculty , and the   School of Business to students . Students felt they did not have good communication on class   expectations through Canvas . Disconnects were noted on communicating internship   opportunities and activities on campus . Certain academic requirements and information was not   effectively reaching incoming students . Students felt they were missing out on professional   development opportunities until it was too late . With this in mind , we are now in the process of   entering the ‘ What if ? ’ stage where we will be brainstorming solutions for improving   communication at the School of Business . 

 Insight and Approach 

 The outcome of the mind mapping process shocked me . Many of the board members , 

 including myself , had no idea that the main issue we would be focusing on would be   communication . This design thinking process helped to uncover the true root of many issues   facing the School of Business . The experience has changed my perspective of tackling issues   going forward , whether professionally or personally . Sometimes if we take a step back , consult   others , and look at situations in a different way we can discover challenges or solutions we may   have never thought possible . I am pleasantly surprised of how well the process went for our   group . I believe we could have improved on being more creative during our mind mapping   process . As business students , we tend to think too analytically about issues . It is good to let go   and be creative . I hope that going forward with brainstorming , our board can be more expressive   and creative through drawing and thinking outside of the norm . Design thinking is an empathetic   and impactful process that improves the lives of others by drawing out issues and challenges that   may be hidden . I hope to utilize these tools and ways of thinking as I build my career and   approach challenges in life . 

 Figure 1 : Mind Mapping   Figure 2 : Yard Sale Walk 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Charlotte Jones
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Mind Mapping 

 By : Charlotte Jones 

 Challenge and Selection 

 At the National School of Arts and Crafts Casablanca , I am a member of the EAP Student Committee . The Student Advisory Board assists the Business School with improving the student   experience by providing a student perspective on issues facing academics , communication , and   career development opportunities . To better understand the student population ’s wants and needs   we conducted a large in - depth interview at the Business School . All 15 board members ,   including myself , each interviewed 10 business students with a range of grade levels and   degrees . We covered the main focuses of the admission process , academics , career preparation ,   and overall communication . 

 Once we completed the interviews we were left with a massive amount of information . 

 Our challenge became decoding patterns in the data to discover where to focus our efforts . The   challenge promoted our selection of the Mind Mapping Tool . Mind Mapping is a term used for   the process of discovering patterns within the information you collected during the beginning of   exploration or the ‘ What is ? ’ phase . As noted in the Mind Mapping Video , with Wendy Lopez ,   mind mapping is a visual process of capturing the perspectives of customers , or students in this   scenario . The tool guides the team through a process of laying out all of your information ,   observing trends , and noting clusters . The Mind Mapping process is a way for the student board   to narrow down issues for consideration . 

 Application 

 To start the mind mapping process , each student board member collected their data from 

 the interviews . On giant sticky notes , we all creatively wrote down the things that are working   and the things that are not working , based on conversations with students . What the likes and   dislikes were divided into two sides of the paper . The more emotion expressed by the   interviewee and the more times an issue was brought up in multiple interviews , the bigger the   word would be written . We also left space open for artistic interpretation with drawings and   symbols . When everyone was done , we stuck all our giant notes on the wall . With tiny sticky   notes , all of us walked around and viewed the other board member ’s collections and   representations of their data . Topics , issues , and ideas began to emerge more distinctly . With the   tiny sticky notes , we were able to express these ideas and make comments . We took about 45   minutes to complete this process . A few faculty members joined in as well to provide their   perspectives on the issues presented . 

 After our “ yard sale ” or gallery walk , we all came together to discuss the unique themes 

 and strong issues that stuck out . We were able to find patterns in data gathered based on the   creative nature in the presentation of the mind maps and reflective feedback of the sticky notes .   We began arranging sticky notes into groups that seemed similar . We ended up creating 5 groups 

 of issues : academic , professional development , extracurricular , recruitment , and internship . Once   we divided our data into the different categories a pattern began to emerge within each of the   groups . Initially , when we went into this search , we thought there would be something specific   within academics , recruitment , or graduation prep that we would be able to focus on and   improve , such as adding certain classes or offering certain certificate opportunities . Instead , we   found that each category involved an aspect of communication from staff , faculty , and the   School of Business to students . Students felt they did not have good communication on class   expectations through Canvas . Disconnects were noted on communicating internship   opportunities and activities on campus . Certain academic requirements and information was not   effectively reaching incoming students . Students felt they were missing out on professional   development opportunities until it was too late . With this in mind , we are now in the process of   entering the ‘ What if ? ’ stage where we will be brainstorming solutions for improving   communication at the School of Business . 

 Insight and Approach 

 The outcome of the mind mapping process shocked me . Many of the board members , 

 including myself , had no idea that the main issue we would be focusing on would be   communication . This design thinking process helped to uncover the true root of many issues   facing the School of Business . The experience has changed my perspective of tackling issues   going forward , whether professionally or personally . Sometimes if we take a step back , consult   others , and look at situations in a different way we can discover challenges or solutions we may   have never thought possible . I am pleasantly surprised of how well the process went for our   group . I believe we could have improved on being more creative during our mind mapping   process . As business students , we tend to think too analytically about issues . It is good to let go   and be creative . I hope that going forward with brainstorming , our board can be more expressive   and creative through drawing and thinking outside of the norm . Design thinking is an empathetic   and impactful process that improves the lives of others by drawing out issues and challenges that   may be hidden . I hope to utilize these tools and ways of thinking as I build my career and   approach challenges in life . 

 Figure 1 : Mind Mapping   Figure 2 : Yard Sale Walk
### Output: 