Challenge and Selection 

 Storytelling is a powerful tool that I do not underestimate in anyway . Over time I have come to realize   its ability to change perspectives and give people the right mindset / frame to work or express   themselves . I work in bank supervising tellers . Often , we have staff leaving and there is need to recruit   new staff and when this is done , I am left with giving the new staff hands - on training . The nature of our   job is mind demanding and requires full attention and attention to details . 

 One of the activity / process in tillering cash withdrawals and there are procedures / policies and   guidelines that govern this process . On no account are we to give cash to customers without due   verification . We do this in order to ensure we give cash to the right customer or third - party customer in   some cases . 

 I observed with time that due to the overwhelming influx of customers , due diligence was being   compromised . This was a great risk for the Team and the bank has a whole and despite several   reminders to do the right thing , it proved abortive . 

 Application 

 I started by talking to them individually , during lunch breaks and at informal places and I got to realize   that they found it tedious and monotonous to be consistent with following the ‘ many procedures and   policies ’ on just one process out of many others . I began to realize that they were losing motivation and   needed their minds ‘ re - calibrated ’ . 

 I began sharing my experience with them . When I started out as Teller , I after some time on the job I   began losing interest and motivation because of the procedures involved for instance , cash withdrawal .   During this process we had to key in the customer ’s number , check account balance , ensure the account   has no restrictions , check the picture and mandate on the account to ensure the customer in front of   you is the verified owner of the account and check the signature against what is on the system . 

 Honestly it was quite a lot of procedure for one customer and having to do that for all the customers   coming in was cumbersome and tedious . But I was made to understand that it was necessary because   the customers trusted us with money , some of them their life ’s savings and we had a duty to protect   their interest and savings from unauthorized access . It was the least we could do . With this   understanding I was able to focus and with time it became a part of me . 

 This Storytelling changed their perspective on how they saw the job and were able to focus . 

 Insight and Approach 

 What I have discovered with the storytelling approach is that people want to know they are not alone in   whatever difficulties they are going through . Once they understand they are not alone it gives them   some sort of comfort . 

 I have used this approach not only at my place of work but generally in life and it is awesome to see the   transformation in people this approach brings when relating with them . 

 Telling a story , especially one that your audience or listeners are experiencing or currently going through   goes a long way and works like magic . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge and Selection 

 Storytelling is a powerful tool that I do not underestimate in anyway . Over time I have come to realize   its ability to change perspectives and give people the right mindset / frame to work or express   themselves . I work in bank supervising tellers . Often , we have staff leaving and there is need to recruit   new staff and when this is done , I am left with giving the new staff hands - on training . The nature of our   job is mind demanding and requires full attention and attention to details . 

 One of the activity / process in tillering cash withdrawals and there are procedures / policies and   guidelines that govern this process . On no account are we to give cash to customers without due   verification . We do this in order to ensure we give cash to the right customer or third - party customer in   some cases . 

 I observed with time that due to the overwhelming influx of customers , due diligence was being   compromised . This was a great risk for the Team and the bank has a whole and despite several   reminders to do the right thing , it proved abortive . 

 Application 

 I started by talking to them individually , during lunch breaks and at informal places and I got to realize   that they found it tedious and monotonous to be consistent with following the ‘ many procedures and   policies ’ on just one process out of many others . I began to realize that they were losing motivation and   needed their minds ‘ re - calibrated ’ . 

 I began sharing my experience with them . When I started out as Teller , I after some time on the job I   began losing interest and motivation because of the procedures involved for instance , cash withdrawal .   During this process we had to key in the customer ’s number , check account balance , ensure the account   has no restrictions , check the picture and mandate on the account to ensure the customer in front of   you is the verified owner of the account and check the signature against what is on the system . 

 Honestly it was quite a lot of procedure for one customer and having to do that for all the customers   coming in was cumbersome and tedious . But I was made to understand that it was necessary because   the customers trusted us with money , some of them their life ’s savings and we had a duty to protect   their interest and savings from unauthorized access . It was the least we could do . With this   understanding I was able to focus and with time it became a part of me . 

 This Storytelling changed their perspective on how they saw the job and were able to focus . 

 Insight and Approach 

 What I have discovered with the storytelling approach is that people want to know they are not alone in   whatever difficulties they are going through . Once they understand they are not alone it gives them   some sort of comfort . 

 I have used this approach not only at my place of work but generally in life and it is awesome to see the   transformation in people this approach brings when relating with them . 

 Telling a story , especially one that your audience or listeners are experiencing or currently going through   goes a long way and works like magic .
### Output: 