Example Reflection – Visualization 

 Challenge & Selection   I work in medical company , in a pharmacy , and we received some negative feedback from   many customers . That was reflected as low NPS ( Net promotor score ) . NPS is a customer   loyalty and satisfaction measurement taken from asking customers how likely they are to   recommend your product or service to others on a scale of 0 - 10 . So , I used visual thinking   tool to understand the problems our customer face to enhance their experience .      Application     I used visualization tool to gain insight about customers challenges and need . Me and my   team started by collecting feedback . We ask 30 customers to write , in sticky note , answers   to 2 questions : what they do not like and how to improve our services . After that , the   response was categorized and stick in large white board to find a pattern in their responses .    We found 2 main domains in customer responses , and we name them personal interactions   and environmental issues .   For example , in personal interactions , in one of the feedbacks a   customer wrote that the pharmacist was speaking so fast that make him upset as he did not   understand the instructions well . In Leading people and teams course , Dr. Maxim sytch said   that when speaking more than 220 word per min audience become less comprehensive . In   environmental issues , a customer said that he struggles parking his car because parking area   was small .      Insight & Approach   This approach helps my team to understand customers view on how excellent service look   like . Also , these feedbacks are helpful to improve personal and environmental experiences   of our customers . This approach could enhance by collecting more feedback using e - mails or   by customer care center . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example Reflection – Visualization 

 Challenge & Selection   I work in medical company , in a pharmacy , and we received some negative feedback from   many customers . That was reflected as low NPS ( Net promotor score ) . NPS is a customer   loyalty and satisfaction measurement taken from asking customers how likely they are to   recommend your product or service to others on a scale of 0 - 10 . So , I used visual thinking   tool to understand the problems our customer face to enhance their experience .      Application     I used visualization tool to gain insight about customers challenges and need . Me and my   team started by collecting feedback . We ask 30 customers to write , in sticky note , answers   to 2 questions : what they do not like and how to improve our services . After that , the   response was categorized and stick in large white board to find a pattern in their responses .    We found 2 main domains in customer responses , and we name them personal interactions   and environmental issues .   For example , in personal interactions , in one of the feedbacks a   customer wrote that the pharmacist was speaking so fast that make him upset as he did not   understand the instructions well . In Leading people and teams course , Dr. Maxim sytch said   that when speaking more than 220 word per min audience become less comprehensive . In   environmental issues , a customer said that he struggles parking his car because parking area   was small .      Insight & Approach   This approach helps my team to understand customers view on how excellent service look   like . Also , these feedbacks are helpful to improve personal and environmental experiences   of our customers . This approach could enhance by collecting more feedback using e - mails or   by customer care center .
### Output: 