Mind Mapping Tool 

 Challenge & Selection 

 Mind mapping is a one of the tool that I usually encourage my team to use when we come into a   brainstorming workshop . One of the key challenges we are facing today   is about having   too many   data points , so many ideas , as well as so many problems we want to resolve which make us   so   confused how should we moving   forwards and in what direction . In order to get everyone on the   same pace and to share understanding of   how things are connected , using   mind mapping tool can   help   illustrate the relationships of each block ( which could be anything -customers , processes ,   issues , pain points , cost , risk , dependency , etc . ) 

 One of my team ’s key accountability   is to manage the end to end life cycle of about 200,000 EDC   ( Electronics Data Capture ) machines which were deployed at the merchants through out   the   country . Off course , there are so many challenges we are facing today , for examples , 

 1 . How can we know all the machines are still there at the merchants and being used properly 

 and happily . 

 2 . How to maximize the usage of the machines to generate the maximum revenue to the bank .   3 . How to keep track and control the movement of all the machines end to end starting from 

 stock ,   installed , repaired , dead ,   until write off . 

 4 . How to make sure the bank is not overpaying maintenance fees of the unused machines . 

 We were very frustrated most of the time when we found all the inventory related reports can not   be reconciled and did n’t address the challenges we have , until I told the team in one of our team   meeting that we need to do something   differently , let ’s do the workshop . 

 Application 

 The workshop started by sharing the team the objectives of what we want to achieve , what   problems we are trying to solve a week before the workshop date , so the team knows what to be   expected and prepare their point of view and ideas . This also allows the team to add their own   opinion of what they think should be discussed . 

 At the beginning of the workshop , I started by sharing the current situations , why we are here , and   encouraged everyone to share their view . Then , we try to connect the objectives , problems , with   what we think are the possible root causes , and how each objectives and problems are related ,   dependent , and what can we do differently assuming there is no constraint .   It was quite difficult at   the beginning until we started to draw the pictures and wrote down whatever ideas , comments from   the team so everyone can see the same things . We could n’t finish in the first meeting but we were   all want to continue for couples of session . 

 Insight & Approach 

 We ended up with a full picture of what are the missing parts , some new processes we need to add   on or make an improvement   which the team believe should get us to   address at least 50 % of the   objectives we have set at the beginning , but that ’s good enough for the long journey . 

 I found about using mind mapping is the great way to facilitate people to capture , develop and share   ideas visually at the same moment without worrying . People are appreciated when they see their   ideas are recognized and discussed openly even though it may not be carried on further . Pictures say   a thousand words are real . Another lesson learnt for me is to not try to achieve everything objective   in one workshop , but it prioritize and divide in to phases . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Mind Mapping Tool 

 Challenge & Selection 

 Mind mapping is a one of the tool that I usually encourage my team to use when we come into a   brainstorming workshop . One of the key challenges we are facing today   is about having   too many   data points , so many ideas , as well as so many problems we want to resolve which make us   so   confused how should we moving   forwards and in what direction . In order to get everyone on the   same pace and to share understanding of   how things are connected , using   mind mapping tool can   help   illustrate the relationships of each block ( which could be anything -customers , processes ,   issues , pain points , cost , risk , dependency , etc . ) 

 One of my team ’s key accountability   is to manage the end to end life cycle of about 200,000 EDC   ( Electronics Data Capture ) machines which were deployed at the merchants through out   the   country . Off course , there are so many challenges we are facing today , for examples , 

 1 . How can we know all the machines are still there at the merchants and being used properly 

 and happily . 

 2 . How to maximize the usage of the machines to generate the maximum revenue to the bank .   3 . How to keep track and control the movement of all the machines end to end starting from 

 stock ,   installed , repaired , dead ,   until write off . 

 4 . How to make sure the bank is not overpaying maintenance fees of the unused machines . 

 We were very frustrated most of the time when we found all the inventory related reports can not   be reconciled and did n’t address the challenges we have , until I told the team in one of our team   meeting that we need to do something   differently , let ’s do the workshop . 

 Application 

 The workshop started by sharing the team the objectives of what we want to achieve , what   problems we are trying to solve a week before the workshop date , so the team knows what to be   expected and prepare their point of view and ideas . This also allows the team to add their own   opinion of what they think should be discussed . 

 At the beginning of the workshop , I started by sharing the current situations , why we are here , and   encouraged everyone to share their view . Then , we try to connect the objectives , problems , with   what we think are the possible root causes , and how each objectives and problems are related ,   dependent , and what can we do differently assuming there is no constraint .   It was quite difficult at   the beginning until we started to draw the pictures and wrote down whatever ideas , comments from   the team so everyone can see the same things . We could n’t finish in the first meeting but we were   all want to continue for couples of session . 

 Insight & Approach 

 We ended up with a full picture of what are the missing parts , some new processes we need to add   on or make an improvement   which the team believe should get us to   address at least 50 % of the   objectives we have set at the beginning , but that ’s good enough for the long journey . 

 I found about using mind mapping is the great way to facilitate people to capture , develop and share   ideas visually at the same moment without worrying . People are appreciated when they see their   ideas are recognized and discussed openly even though it may not be carried on further . Pictures say   a thousand words are real . Another lesson learnt for me is to not try to achieve everything objective   in one workshop , but it prioritize and divide in to phases .
### Output: 