1 . Challenge : The challenge I have here is the poor patronage of the design and printing service press I own 

 which offer services of all forms of graphic design and large format printing to diverse individuals in and   around my city . From the onset of the press , business was flourishing and clients were happy with our   services as well as work output which turns out to be what ( product ) they asked for . Two years down the   lane things began to dwindle ; clients no longer showed interest and my workers started feeling reluctant   and lazy . 

 2 . Selection : First tool that popped up when I decided to tackle the issue is mind mapping , so that I could 

 completely gather and understand that data from all the necessary angles including that of my employees   as well as my clients . Mind mapping is a tool used to look for patterns , insights that lead to a more creative   solutions to your challenges . It allows you to critically look at the problem in order to gather and amass a   huge amount of data for information and insights that can easily be communicated before moving to the   next phase . Generally speaking , mind mapping is basically looking for patterns and insights in the large   quantity data during your exploration of the design problem ( what is ) . I chose mind mapping because it is   more creative , visual , intuitive and more engaging . It helped me represent the mind of my costumers and   employees to understand them better . 

 3 . Application : Basically , I decided to think like an employer first taking into consideration the dwindle in 

 service and later as a client taking into consideration the decline in better service provision with respect   to timing , accuracy and quality . What I realized was that my employees have become reluctant because   there has not been any sort of motivation and improvement in the working environment after the   successful chucks we have reached . As the company grew , we started having large number of clients and   work but there was no increase in staff to assist and there was no form motivation either verbal or   increase in salary and the working environment became uncomfortable for them so they began to relax   because it felt as though they work for nothing hence the reduction in their provision of quality service .   On the other hand , the clients started feeling unsatisfied because of the low quality they receive as a   result of staff reluctance and the delay in them being attended to due to the large number hence they   had to be in long ques than it was before as a result of the increasing number . They hence began to look   elsewhere .    I therefore began to work towards that by first calling up a meeting with my staff to discuss issues with   them that lead to we coming up with motivation packages and increase in salary as well as plans to   improve the working conditions – expand the building a bit to accommodate the large numbers as well as   the machines and as well install air conditions to reduce the heat they bear during work . As this was done ,   they cheered up and began to put in their best and the company started reviving with clients coming back   to use our services . 

 4 . Insight : what I learnt from conducting this exercise is that while you increase your profit and business 

 margin , one important thing that must be on mind is the welfare of the source ( workers ) of the success   because once the source is satisfied , your success would be continuous . This challenged me more to be   focused on my staff than the success choked . 

 5 . Approach : I think next time , what I would do differently is to combine another tool like visualization or 

 story telling to the mind mapping tool in order to expand my creativity zone and achieve a more   experiential result . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: 1 . Challenge : The challenge I have here is the poor patronage of the design and printing service press I own 

 which offer services of all forms of graphic design and large format printing to diverse individuals in and   around my city . From the onset of the press , business was flourishing and clients were happy with our   services as well as work output which turns out to be what ( product ) they asked for . Two years down the   lane things began to dwindle ; clients no longer showed interest and my workers started feeling reluctant   and lazy . 

 2 . Selection : First tool that popped up when I decided to tackle the issue is mind mapping , so that I could 

 completely gather and understand that data from all the necessary angles including that of my employees   as well as my clients . Mind mapping is a tool used to look for patterns , insights that lead to a more creative   solutions to your challenges . It allows you to critically look at the problem in order to gather and amass a   huge amount of data for information and insights that can easily be communicated before moving to the   next phase . Generally speaking , mind mapping is basically looking for patterns and insights in the large   quantity data during your exploration of the design problem ( what is ) . I chose mind mapping because it is   more creative , visual , intuitive and more engaging . It helped me represent the mind of my costumers and   employees to understand them better . 

 3 . Application : Basically , I decided to think like an employer first taking into consideration the dwindle in 

 service and later as a client taking into consideration the decline in better service provision with respect   to timing , accuracy and quality . What I realized was that my employees have become reluctant because   there has not been any sort of motivation and improvement in the working environment after the   successful chucks we have reached . As the company grew , we started having large number of clients and   work but there was no increase in staff to assist and there was no form motivation either verbal or   increase in salary and the working environment became uncomfortable for them so they began to relax   because it felt as though they work for nothing hence the reduction in their provision of quality service .   On the other hand , the clients started feeling unsatisfied because of the low quality they receive as a   result of staff reluctance and the delay in them being attended to due to the large number hence they   had to be in long ques than it was before as a result of the increasing number . They hence began to look   elsewhere .    I therefore began to work towards that by first calling up a meeting with my staff to discuss issues with   them that lead to we coming up with motivation packages and increase in salary as well as plans to   improve the working conditions – expand the building a bit to accommodate the large numbers as well as   the machines and as well install air conditions to reduce the heat they bear during work . As this was done ,   they cheered up and began to put in their best and the company started reviving with clients coming back   to use our services . 

 4 . Insight : what I learnt from conducting this exercise is that while you increase your profit and business 

 margin , one important thing that must be on mind is the welfare of the source ( workers ) of the success   because once the source is satisfied , your success would be continuous . This challenged me more to be   focused on my staff than the success choked . 

 5 . Approach : I think next time , what I would do differently is to combine another tool like visualization or 

 story telling to the mind mapping tool in order to expand my creativity zone and achieve a more   experiential result .
### Output: 