Challenge and Selection 

 As a product owner of a product in the payments area sometimes it is really challenging for me to   meet customers innovative ideas and expectations while seeking ways how to increase user   friendliness at the same time , especially when the product is too complex . Since each change in the   back - end system can slow down the whole payment platform it is of great importance to show the   stakeholders in what direction we can stretch and how this will affect the performance of the product .   As payments being quite abstract area , I decided to choose visualization tool to help me explain and   depict better the current situation and the possible solutions that can be picked . 

 Application 

 For this purpose , we organized a workshop by selecting 20 people from our customer base . Before   proceeding with the workshop , we prepared a survey in which the top 5 interesting topics were   selected . After that , we divided customers into 5 groups and provided each group a white board and   sticky notes – different colors and shapes . The main goal was each group to play the role of a   Product owner and select one problem related to the topic – for example “ How to improve the User   Friendliness of a certain module / menu ” . I played the role of a mediator and facilitator in the   workshop , helping them with the rules and giving hints if necessary . In the first round they just   generated ideas how to solve the issue . They were urged to draw pictures instead of just writing   ideas . In the second round they discussed all ideas and picked only few of them . Then they   combined the ideas into a working prototype – which can be a diagram , flow chart or just sticky notes   ordered into logical steps . After the prototype was ready , they were urged to “ sell ” us the solution   using Elevator Pitch . The first place with the best solution won free slot in our backlog . In this way we   wanted to show customers that we not only care for their feedback but we are also willing to   implement their ideas as soon as possible . 

 Insight 

 Our workshop , in fact , was a combination of visualization and learning launch tools . But in my opinion   applying the Visualization tool contributed to several directions . First direction was that the customers   had the opportunity to see the problem from different perspectives while discussing it with their   peers . We gave them a hint to divide the issues into “ critical ” and “ minor ” using the shape and color   of the sticky notes as a differentiator . In this way it was more visible and clearer how many critical   problems they encounter and if the issue / feature was a “ must ” or “ nice to have ” for implementation .   This helped them prioritize the problems later when creating the prototype . 

 Second thing which I noticed was that the customers felt united around the problem they discussed ,   no matter their position – specialist , assistant , manager , etc . The diversity helped them complement   each other ’s opinion and approach the problem together . On the other hand , Visualization tool   helped them locate the most crucial and frequent issues which needed attention and prioritization –   for example , a menu or filter that slows their work down daily . While drawing the pictures and   explaining them in detail they gave us valuable feedback of how they use our product depending on   their role in the company . Finally , the friendly atmosphere and fun around the drawing turned their   common problem into a game , puzzle that they were excited and motivated to solve it . So the   problem turned out to be an adventure , not a problem anymore . 

 Approach 

 To be honest I was quite terrified at the beginning that this approach would be so much outside my   comfort zone . I could not imagine how I will make a general manager draw on sticky note . But in the   end it turned out that visualization creates a relaxed atmosphere , allows to put so much focus on the 

 areas that needed improvement just by using simple drawings . Moreover , I was surprised that some   of the solutions were so obvious , but I had not realized it until I saw them on the white board . In   future , apart from combining Visualization and Learning launch tools I think I can also add personas   analysis in the stage before the survey . In this way I will be aware what is my target group and I will   be able to segment more granularly the different issues and prioritize them better . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge and Selection 

 As a product owner of a product in the payments area sometimes it is really challenging for me to   meet customers innovative ideas and expectations while seeking ways how to increase user   friendliness at the same time , especially when the product is too complex . Since each change in the   back - end system can slow down the whole payment platform it is of great importance to show the   stakeholders in what direction we can stretch and how this will affect the performance of the product .   As payments being quite abstract area , I decided to choose visualization tool to help me explain and   depict better the current situation and the possible solutions that can be picked . 

 Application 

 For this purpose , we organized a workshop by selecting 20 people from our customer base . Before   proceeding with the workshop , we prepared a survey in which the top 5 interesting topics were   selected . After that , we divided customers into 5 groups and provided each group a white board and   sticky notes – different colors and shapes . The main goal was each group to play the role of a   Product owner and select one problem related to the topic – for example “ How to improve the User   Friendliness of a certain module / menu ” . I played the role of a mediator and facilitator in the   workshop , helping them with the rules and giving hints if necessary . In the first round they just   generated ideas how to solve the issue . They were urged to draw pictures instead of just writing   ideas . In the second round they discussed all ideas and picked only few of them . Then they   combined the ideas into a working prototype – which can be a diagram , flow chart or just sticky notes   ordered into logical steps . After the prototype was ready , they were urged to “ sell ” us the solution   using Elevator Pitch . The first place with the best solution won free slot in our backlog . In this way we   wanted to show customers that we not only care for their feedback but we are also willing to   implement their ideas as soon as possible . 

 Insight 

 Our workshop , in fact , was a combination of visualization and learning launch tools . But in my opinion   applying the Visualization tool contributed to several directions . First direction was that the customers   had the opportunity to see the problem from different perspectives while discussing it with their   peers . We gave them a hint to divide the issues into “ critical ” and “ minor ” using the shape and color   of the sticky notes as a differentiator . In this way it was more visible and clearer how many critical   problems they encounter and if the issue / feature was a “ must ” or “ nice to have ” for implementation .   This helped them prioritize the problems later when creating the prototype . 

 Second thing which I noticed was that the customers felt united around the problem they discussed ,   no matter their position – specialist , assistant , manager , etc . The diversity helped them complement   each other ’s opinion and approach the problem together . On the other hand , Visualization tool   helped them locate the most crucial and frequent issues which needed attention and prioritization –   for example , a menu or filter that slows their work down daily . While drawing the pictures and   explaining them in detail they gave us valuable feedback of how they use our product depending on   their role in the company . Finally , the friendly atmosphere and fun around the drawing turned their   common problem into a game , puzzle that they were excited and motivated to solve it . So the   problem turned out to be an adventure , not a problem anymore . 

 Approach 

 To be honest I was quite terrified at the beginning that this approach would be so much outside my   comfort zone . I could not imagine how I will make a general manager draw on sticky note . But in the   end it turned out that visualization creates a relaxed atmosphere , allows to put so much focus on the 

 areas that needed improvement just by using simple drawings . Moreover , I was surprised that some   of the solutions were so obvious , but I had not realized it until I saw them on the white board . In   future , apart from combining Visualization and Learning launch tools I think I can also add personas   analysis in the stage before the survey . In this way I will be aware what is my target group and I will   be able to segment more granularly the different issues and prioritize them better .
### Output: 