Mind Mapping – Analysis 

 Challenge 

 I will describe a situation of my current work in a big company . We have a process that consists in   the tracking payment of different external training assets like seats in different courses ,   certification exams or licenses and involves the local Learning team , an operative team , the   procurement team and the requestors ( our clients ) . 

 It al starts with the clients , requesting a seat in a course , scheduling a certification exam or a   license to our local Learning team . We analyze this request , see if no internal option is avaible , and   then , we request the operational team to proceed . This team generates a request ticket number ,   ask for relevant Information to the clients and vendors and request the procurement team to   make the payment . 

 The main problem with all this is burocracy . It makes the process so slow that many times the   courses start date passes and the payment wasn´t done . Same with certifications . 

 Selection 

 I decided to use Mind Mapping to figure out what we usually call “ pain points ” in the process . I   wanted to to represent how each team is linked to the problem and how each one could improve   its methods resulting in fastest results . I wanted to be able to visualize in a simple way were could   be attack to improve . 

 Application 

 An emisary of each team was involved in creating this mind map , drawing the process from   diferent perspectives . This showed all of us were we all though the problem was . Each team   showed their finger to another one from the beggining . 

 We started with a big blank sheet putting the name of each team in a timeline , and each emisary   used post it notes to show where they saw this “ pain points ” . Doing that , we latter uses arrows to   show of one problema lead the next , forming some kind of a problematic structure that maked   itsef bigger and bigger . 

 We saw that the first issues could be easily revolved , but if not , like it was currently happening , the   problema only escalated . 

 Insight 

 Even if the grapich was simple , it really helped us to get information from each one involved , and   when we got this paint points , we really focused in getting ideas on how to improve or solve it   using the help on everyone involved . We got to work on the first issues , to avoid having that snow   ball getting bigger . 

 This design thinking process showed us that we were all trying to achieve the same , to satisfy our   clients but that each one of uf were going into different directions . We were not playing in the   same team . 

 Approach 

 I believe that with this first try of the Mind Mapping we all got some experience and what i would   do different is that next try i would directly involve older clients in the process , to get their   perspective and view of all the process . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Mind Mapping – Analysis 

 Challenge 

 I will describe a situation of my current work in a big company . We have a process that consists in   the tracking payment of different external training assets like seats in different courses ,   certification exams or licenses and involves the local Learning team , an operative team , the   procurement team and the requestors ( our clients ) . 

 It al starts with the clients , requesting a seat in a course , scheduling a certification exam or a   license to our local Learning team . We analyze this request , see if no internal option is avaible , and   then , we request the operational team to proceed . This team generates a request ticket number ,   ask for relevant Information to the clients and vendors and request the procurement team to   make the payment . 

 The main problem with all this is burocracy . It makes the process so slow that many times the   courses start date passes and the payment wasn´t done . Same with certifications . 

 Selection 

 I decided to use Mind Mapping to figure out what we usually call “ pain points ” in the process . I   wanted to to represent how each team is linked to the problem and how each one could improve   its methods resulting in fastest results . I wanted to be able to visualize in a simple way were could   be attack to improve . 

 Application 

 An emisary of each team was involved in creating this mind map , drawing the process from   diferent perspectives . This showed all of us were we all though the problem was . Each team   showed their finger to another one from the beggining . 

 We started with a big blank sheet putting the name of each team in a timeline , and each emisary   used post it notes to show where they saw this “ pain points ” . Doing that , we latter uses arrows to   show of one problema lead the next , forming some kind of a problematic structure that maked   itsef bigger and bigger . 

 We saw that the first issues could be easily revolved , but if not , like it was currently happening , the   problema only escalated . 

 Insight 

 Even if the grapich was simple , it really helped us to get information from each one involved , and   when we got this paint points , we really focused in getting ideas on how to improve or solve it   using the help on everyone involved . We got to work on the first issues , to avoid having that snow   ball getting bigger . 

 This design thinking process showed us that we were all trying to achieve the same , to satisfy our   clients but that each one of uf were going into different directions . We were not playing in the   same team . 

 Approach 

 I believe that with this first try of the Mind Mapping we all got some experience and what i would   do different is that next try i would directly involve older clients in the process , to get their   perspective and view of all the process .
### Output: 