Storytelling 

 Challenge   The pharmacy department has decided to centralize the production of ambulatory chemotherapy   and parenteral nutrition by the end of the year . To achieve this goal , it begun renovating and   expanding these production facilities and planned a staﬃng plan to meet the increased demand . The pharmacy production sector was facing a 100 % increase in the number of chemotherapy   preparations ( 15,000 to 30,000 chemotherapies ) and 600 % in the number of parenteral nutrition   preparations ( 1,200 preparations to 7200 per year ) 

 Production constraints were multiple . The preparation of parenteral nutrition and chemotherapy is   at risk for the patient ( risk of dose error with important consequences because they are addressed   to a vulnerable population ) and for the pharmacist technician or pharmacist with regard to   chemotherapies ( toxicity of the products ) . One of the consequences was diﬃcult working   conditions ( work in controlled atmosphere area , clothing constraints , use of poor ergonomic types   of equipment like isolator , manipulation of toxic products , anxiety about the error of preparation   with a risk of serious consequences for the patient ) . 

 The team has undergone several important changes with the departure of a part of the production   management staﬀ and of several pharmacy technicians . 

 The challenge is to reinvent a production process that meets the new needs of the unit . 

 Selection   The storytelling tool is a method of narrative communication of discourse , similar to tales and   stories . It allows participants to emotionally involve themselves in identifying with the heroes of the   story and thus to adhere to the project .   In our situation , the purpose of storytelling was to present a narrative of change . The storytelling   was to help capture the team 's attention , to announce the change , to involve and value the   participation of everyone from the beginning of the project . The story should be simple , it   announced where the production team should go , namely the satisfaction of the customers ( care   staff and patients )    as recommended by Jay Johnson , Chief Learning Officer , at 

 Mars . Jay Johnson , Chief Learning Officer , at Mars .   It has been the signal for the change in work habits both at work organization level and in the way   of working with participation and exchange between the whole team and not just management   staff . 

 Application   The imagined model was to present the storytelling as a drawing . The frame defined to build the   storytelling was that of the hero . The story was about an outpatient patient , Mr D. This patient had   his diagnosis of cancer a few months ago . After the initiation of treatment in hospital he should to   now receive the continuation of his outpatient treatment . He chose to go back to work . His feelings   were as follows . He was worried about the evolution of his illness and was stressed about arriving   too late for work . He was told that the administration of chemotherapy treatments was often   delayed . The doctor and the nurse have been to see and to reassure him . The nurse was also   worried , she had a lot of patients to take care of and this was the first time that the pharmacy   prepared the treatments of her patients . She did not know exactly how it was going to unfold . She   knew a friend who was a technician pharmacist and she called to be reassured . The latter ( one of   the pharmacist technicians of the production unit ) invited her to see how were prepared the   treatments of Mr D by the pharmacy service . The prescription was made by the doctor J. The   pharmacist technician produced the chemotherapy while explaining the conditions of safety and   the new organization of work in the production unit . The nurse then understood that the announced   manufacturing time was due to the precautions taken for the patient , the care team and the   pharmacist technician . She also saw that the preparation time was short thanks to a good   organization of work within the pharmacy team . The patient received his treatment on time and   was happy to meet and discuss with those who had prepared and administered his medication .   The health care team was reassured and was now able to make their work more serenely . The   nurse also discovered that she had more time to take care of the patient . 

 We could imagine the same story with parents who have just had a neonate born prematurely   neonatalogy service and whose child would need parenteral nutrition . 

 Insight   It was very difficult at first to imagine how I could go about applying storytelling to my challenge . I   did not succeed to find immediately what story I could tell to motivate my colleagues . In fact , as   long as I was limited to theoretical aspects , it was difficult to perceive and understand the   motivation mechanism and the power of storytelling . Then , once I focused on the goal I wanted to   achieve with this tool , the plot of the story came to me naturally little by little . It now seems obvious   to me . It is clear that to progress in the use of this tool , it is necessary to go through the practice   phase . 

 Approach   Now to apply this tool or another I would lose less time trying to understand the theory . We must   reflect on the goal we want to achieve , then think about how to achieve it with this tool and finally ,   the most important , try .   The thing that I would like to change the next time in my approach would be perhaps to take a   cartoonist to create the storytelling and have it told in the first person as an experience lived by one   of my pharmacist technicians or a real patient . It seems to me that in this way I would gain in   emotion and that the speech will be more convincing . I will also try to place more , the employee in   the centre of story . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Storytelling 

 Challenge   The pharmacy department has decided to centralize the production of ambulatory chemotherapy   and parenteral nutrition by the end of the year . To achieve this goal , it begun renovating and   expanding these production facilities and planned a staﬃng plan to meet the increased demand . The pharmacy production sector was facing a 100 % increase in the number of chemotherapy   preparations ( 15,000 to 30,000 chemotherapies ) and 600 % in the number of parenteral nutrition   preparations ( 1,200 preparations to 7200 per year ) 

 Production constraints were multiple . The preparation of parenteral nutrition and chemotherapy is   at risk for the patient ( risk of dose error with important consequences because they are addressed   to a vulnerable population ) and for the pharmacist technician or pharmacist with regard to   chemotherapies ( toxicity of the products ) . One of the consequences was diﬃcult working   conditions ( work in controlled atmosphere area , clothing constraints , use of poor ergonomic types   of equipment like isolator , manipulation of toxic products , anxiety about the error of preparation   with a risk of serious consequences for the patient ) . 

 The team has undergone several important changes with the departure of a part of the production   management staﬀ and of several pharmacy technicians . 

 The challenge is to reinvent a production process that meets the new needs of the unit . 

 Selection   The storytelling tool is a method of narrative communication of discourse , similar to tales and   stories . It allows participants to emotionally involve themselves in identifying with the heroes of the   story and thus to adhere to the project .   In our situation , the purpose of storytelling was to present a narrative of change . The storytelling   was to help capture the team 's attention , to announce the change , to involve and value the   participation of everyone from the beginning of the project . The story should be simple , it   announced where the production team should go , namely the satisfaction of the customers ( care   staff and patients )    as recommended by Jay Johnson , Chief Learning Officer , at 

 Mars . Jay Johnson , Chief Learning Officer , at Mars .   It has been the signal for the change in work habits both at work organization level and in the way   of working with participation and exchange between the whole team and not just management   staff . 

 Application   The imagined model was to present the storytelling as a drawing . The frame defined to build the   storytelling was that of the hero . The story was about an outpatient patient , Mr D. This patient had   his diagnosis of cancer a few months ago . After the initiation of treatment in hospital he should to   now receive the continuation of his outpatient treatment . He chose to go back to work . His feelings   were as follows . He was worried about the evolution of his illness and was stressed about arriving   too late for work . He was told that the administration of chemotherapy treatments was often   delayed . The doctor and the nurse have been to see and to reassure him . The nurse was also   worried , she had a lot of patients to take care of and this was the first time that the pharmacy   prepared the treatments of her patients . She did not know exactly how it was going to unfold . She   knew a friend who was a technician pharmacist and she called to be reassured . The latter ( one of   the pharmacist technicians of the production unit ) invited her to see how were prepared the   treatments of Mr D by the pharmacy service . The prescription was made by the doctor J. The   pharmacist technician produced the chemotherapy while explaining the conditions of safety and   the new organization of work in the production unit . The nurse then understood that the announced   manufacturing time was due to the precautions taken for the patient , the care team and the   pharmacist technician . She also saw that the preparation time was short thanks to a good   organization of work within the pharmacy team . The patient received his treatment on time and   was happy to meet and discuss with those who had prepared and administered his medication .   The health care team was reassured and was now able to make their work more serenely . The   nurse also discovered that she had more time to take care of the patient . 

 We could imagine the same story with parents who have just had a neonate born prematurely   neonatalogy service and whose child would need parenteral nutrition . 

 Insight   It was very difficult at first to imagine how I could go about applying storytelling to my challenge . I   did not succeed to find immediately what story I could tell to motivate my colleagues . In fact , as   long as I was limited to theoretical aspects , it was difficult to perceive and understand the   motivation mechanism and the power of storytelling . Then , once I focused on the goal I wanted to   achieve with this tool , the plot of the story came to me naturally little by little . It now seems obvious   to me . It is clear that to progress in the use of this tool , it is necessary to go through the practice   phase . 

 Approach   Now to apply this tool or another I would lose less time trying to understand the theory . We must   reflect on the goal we want to achieve , then think about how to achieve it with this tool and finally ,   the most important , try .   The thing that I would like to change the next time in my approach would be perhaps to take a   cartoonist to create the storytelling and have it told in the first person as an experience lived by one   of my pharmacist technicians or a real patient . It seems to me that in this way I would gain in   emotion and that the speech will be more convincing . I will also try to place more , the employee in   the centre of story .
### Output: 