Reflection   ‐   Visualization    Challenge   &   Selection    Design    thinking    includes    five    procedures ,    the    “ Empathize ” ,    “ Define ” ,    “ Ideate ” ,    “ Prototype ”   and   “ Test ” ,   which   we   have   to   understand   the   problem / our   customers    ( through   interviews ,   research ,   observation … etc ) ,   try   to   make   a   story   board   ( by   using    words ,   photos ,   graphics .. etc )   to   figure   out   the   possible   solutions ,   then   prepare   the    prototype    and    present    the    ideas    to    related    stakeholders .    Among    the    above    steps ,    visual   thinking   seems   to   be   indispensable ,   since   “ Visualization   is   the   core   component    that   we   communicate   with   others   and   it   can   persuade   people   in   the   worthless   of    idea / strength   of   the   concept ”   ( by   Angela   Myer ” ) .        As   a   member   of   the   Customer   Services   team   in   a   local   vessel   transportation   company ,    my    team    was    assigned    to    design    an    innovative    facility / service    for    the    company    in    2016 .   In   order   to   make   our   proposal   to   be   more   tangible ,   our   team   members   had    made   use   of   the   “ visualization ”   during   design   thinking .      Application    At   the   beginning ,   we   had   carried   out   observation   and   interviewed   our   passengers   to    find   out   their   hidden   needs ;   also ,   we   had   made   secondary   research   to   discover   the    controversial    topics    in    the    society .    From    the    findings ,    we    discovered    that    our    passengers   would   like   to   fully   utilize   their   time   during   the   long   transportation   journey .    Also ,    there    was    obvious    increase    of    family    passengers .    Then    we    had    made    a    breakthrough   decision   that ’s   to   propose   the   provision   of   a   breastfeeding   room   inside    the    cabin    in    concert    with    the    global    trend    of    breastfeeding .    After    that ,    we    had    discussed   the   proposal   in   details ,   such   as   the   location ,   size ,   facilities   and   decoration .    Not    only    using    verbal    conversation ,    we    also    raised    our    ideas    by    using    drawings ,    sharing   the   videos   and   photos   that   we   got   from   the   internets   or   taken   during   on‐spot    inspection   in   the   discussion .      To    the    final    stage ,    we    had    to    present    the    compelling    proposal    to    convince    our    management .   In   order   to   let   them   understand   the   needs   of   our   passengers ,   apart    from   elaborating   the   numerical   data ,   we   had   displayed   the   videos   of   our   in‐depth    interviews    and    prepared    a    2D    graphic    which    allows    our    management    to    have    a    comprehensive   understanding   of   the   room   design .   All   the   efforts   finally   paid   off .   Our    proposal    was    approved    by    our    management    and    being    forwarded    to    related    department   to   discuss   further   about   the   technical   issues .      Insight   &   Approach    By    using    visual    tools    during    the    design    thinking    process ,    the    ideas    of    each    team    member    could    be    well    elaborated    and    be    understood    by    others ,    it    improved    the    communication   among   the   team .   Also ,   the   overall   working   efficiency   was   enhanced .    Last    but    not    least ,    our    team    could    present    our    proposal    integrally    and    gain    the    support   from   the   management .      However ,   there   were   still   rooms   for   improvement .   As   my   team   were   only   formed   by    colleagues   with   Customer   Services   background ,   thus   there   were   insufficient   diverse    ideas ,   such   as   technical   advices . 

 “ Visualization ”    is    only    part    of    design    thinking ,    while    we    should    not    ignore    the    importance   of   the   other   three   tools   mentioned   in   the   course ,   “ Storytelling ” ,   “ Mind    mapping ”    and    “ Learning    Launch ” ,    since    they    are    correlated .    If    I    need    to    handle    a    design   project   in   the   future ,   I   will   definitely   form   a   multi‐functioned   team   to   avoid    confirmation    bias .    Then    I    will    carry    in‐depth    interview    with    target    segments    to    understand   their   hidden   needs .   And   I   will   test   the   hypothesis   that   developed   from    mind   mapping . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection   ‐   Visualization    Challenge   &   Selection    Design    thinking    includes    five    procedures ,    the    “ Empathize ” ,    “ Define ” ,    “ Ideate ” ,    “ Prototype ”   and   “ Test ” ,   which   we   have   to   understand   the   problem / our   customers    ( through   interviews ,   research ,   observation … etc ) ,   try   to   make   a   story   board   ( by   using    words ,   photos ,   graphics .. etc )   to   figure   out   the   possible   solutions ,   then   prepare   the    prototype    and    present    the    ideas    to    related    stakeholders .    Among    the    above    steps ,    visual   thinking   seems   to   be   indispensable ,   since   “ Visualization   is   the   core   component    that   we   communicate   with   others   and   it   can   persuade   people   in   the   worthless   of    idea / strength   of   the   concept ”   ( by   Angela   Myer ” ) .        As   a   member   of   the   Customer   Services   team   in   a   local   vessel   transportation   company ,    my    team    was    assigned    to    design    an    innovative    facility / service    for    the    company    in    2016 .   In   order   to   make   our   proposal   to   be   more   tangible ,   our   team   members   had    made   use   of   the   “ visualization ”   during   design   thinking .      Application    At   the   beginning ,   we   had   carried   out   observation   and   interviewed   our   passengers   to    find   out   their   hidden   needs ;   also ,   we   had   made   secondary   research   to   discover   the    controversial    topics    in    the    society .    From    the    findings ,    we    discovered    that    our    passengers   would   like   to   fully   utilize   their   time   during   the   long   transportation   journey .    Also ,    there    was    obvious    increase    of    family    passengers .    Then    we    had    made    a    breakthrough   decision   that ’s   to   propose   the   provision   of   a   breastfeeding   room   inside    the    cabin    in    concert    with    the    global    trend    of    breastfeeding .    After    that ,    we    had    discussed   the   proposal   in   details ,   such   as   the   location ,   size ,   facilities   and   decoration .    Not    only    using    verbal    conversation ,    we    also    raised    our    ideas    by    using    drawings ,    sharing   the   videos   and   photos   that   we   got   from   the   internets   or   taken   during   on‐spot    inspection   in   the   discussion .      To    the    final    stage ,    we    had    to    present    the    compelling    proposal    to    convince    our    management .   In   order   to   let   them   understand   the   needs   of   our   passengers ,   apart    from   elaborating   the   numerical   data ,   we   had   displayed   the   videos   of   our   in‐depth    interviews    and    prepared    a    2D    graphic    which    allows    our    management    to    have    a    comprehensive   understanding   of   the   room   design .   All   the   efforts   finally   paid   off .   Our    proposal    was    approved    by    our    management    and    being    forwarded    to    related    department   to   discuss   further   about   the   technical   issues .      Insight   &   Approach    By    using    visual    tools    during    the    design    thinking    process ,    the    ideas    of    each    team    member    could    be    well    elaborated    and    be    understood    by    others ,    it    improved    the    communication   among   the   team .   Also ,   the   overall   working   efficiency   was   enhanced .    Last    but    not    least ,    our    team    could    present    our    proposal    integrally    and    gain    the    support   from   the   management .      However ,   there   were   still   rooms   for   improvement .   As   my   team   were   only   formed   by    colleagues   with   Customer   Services   background ,   thus   there   were   insufficient   diverse    ideas ,   such   as   technical   advices . 

 “ Visualization ”    is    only    part    of    design    thinking ,    while    we    should    not    ignore    the    importance   of   the   other   three   tools   mentioned   in   the   course ,   “ Storytelling ” ,   “ Mind    mapping ”    and    “ Learning    Launch ” ,    since    they    are    correlated .    If    I    need    to    handle    a    design   project   in   the   future ,   I   will   definitely   form   a   multi‐functioned   team   to   avoid    confirmation    bias .    Then    I    will    carry    in‐depth    interview    with    target    segments    to    understand   their   hidden   needs .   And   I   will   test   the   hypothesis   that   developed   from    mind   mapping .
### Output: 