I am a member of my Telecom organization ’s in the contact center side , my / our challenge is to   improve the sales and service fulfilment and reduce the churn . This Telecom player has introduced   lots of channel to fulfil the services but none of them are working in the favour of customer retention .   The project scope includes the Contact center , online marketing department , Digital Channels and   IT department , with whom we work closely . The project should not exceed 100 business days and   the solution should include innovative and uncover what consider to be ineffective or problematic 

 Visualisation is the tool I selected in this scenario . I started the process with internal research   which can combined by market standards etc . And then went into a 2 days workshop .   For the   activity , I will divide the stakeholders into groups of 5 - 6 participants each representing a different   organization or area of interest . Each group receives a poster - size that they can write on directly ,   or use sticky notes to make comments . I give them two - three questions to answer , such as : 1 )   What key elements are missing from the customer experience to be achieved ? 2 ) What would you   change about the customer experience to make it more accurately reflect your problem space ? 3 )   What key insights do you have about the relationships between the customer and Systems in your   problem space ? I give them approximately 20 minutes to discuss the questions and mark up the   space . Then I have each group report out on their answers to those three questions while pointing   to the mark - ups on their poster . As each group reports out , I record commonalities in the insights   of each group , and then additional insights that come from the group discussion on an additional   copy of the presentation . After the session , I digitize each group ’s poster as an artifact , create a   view that combines the shared and new insights from the group discussion , and then create a   revised graphic that incorporates their feedback and proposed changes that they agreed to as a   group . 

 We thought through anticipated results , expecting to find that a more agile approach would improve   our inputs received , and that both our team and the key stakeholders would be fairly open to the   new prioritization of tasks and process . Our actual results were slightly different from what we   anticipated : while our team was open to the prioritization of tasks and process , the key   stakeholders in the larger marketing department and IT department expressed some concerns .   Moving forward , our team will review this insight and incorporate it into future launch designs . The   ongoing incorporation of insight is particularly important at this stage , as launches come before a   full rollout in the design thinking timeline . 

 As previously mentioned , our team needs to review the insight gained from our first two launches   and incorporate this insight into future launch designs . Future launch designs should reflect insight   gained , progress made , and come closer to a compelling solution ready for full rollout 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: I am a member of my Telecom organization ’s in the contact center side , my / our challenge is to   improve the sales and service fulfilment and reduce the churn . This Telecom player has introduced   lots of channel to fulfil the services but none of them are working in the favour of customer retention .   The project scope includes the Contact center , online marketing department , Digital Channels and   IT department , with whom we work closely . The project should not exceed 100 business days and   the solution should include innovative and uncover what consider to be ineffective or problematic 

 Visualisation is the tool I selected in this scenario . I started the process with internal research   which can combined by market standards etc . And then went into a 2 days workshop .   For the   activity , I will divide the stakeholders into groups of 5 - 6 participants each representing a different   organization or area of interest . Each group receives a poster - size that they can write on directly ,   or use sticky notes to make comments . I give them two - three questions to answer , such as : 1 )   What key elements are missing from the customer experience to be achieved ? 2 ) What would you   change about the customer experience to make it more accurately reflect your problem space ? 3 )   What key insights do you have about the relationships between the customer and Systems in your   problem space ? I give them approximately 20 minutes to discuss the questions and mark up the   space . Then I have each group report out on their answers to those three questions while pointing   to the mark - ups on their poster . As each group reports out , I record commonalities in the insights   of each group , and then additional insights that come from the group discussion on an additional   copy of the presentation . After the session , I digitize each group ’s poster as an artifact , create a   view that combines the shared and new insights from the group discussion , and then create a   revised graphic that incorporates their feedback and proposed changes that they agreed to as a   group . 

 We thought through anticipated results , expecting to find that a more agile approach would improve   our inputs received , and that both our team and the key stakeholders would be fairly open to the   new prioritization of tasks and process . Our actual results were slightly different from what we   anticipated : while our team was open to the prioritization of tasks and process , the key   stakeholders in the larger marketing department and IT department expressed some concerns .   Moving forward , our team will review this insight and incorporate it into future launch designs . The   ongoing incorporation of insight is particularly important at this stage , as launches come before a   full rollout in the design thinking timeline . 

 As previously mentioned , our team needs to review the insight gained from our first two launches   and incorporate this insight into future launch designs . Future launch designs should reflect insight   gained , progress made , and come closer to a compelling solution ready for full rollout
### Output: 