Reflection : Visualization Tool by Veronica Giraldo 

 Challenge 

 During this hard times that the entire world is experiencing for the first time , the pandemic of COVID-19 ,   the way people are used to do business has change .   This including the automobile industry , where the   idea of visiting the dealer to buy a vehicle is no longer a choice ( the traditional way ) due to the   government lockdown .   The business as it is does n’t work for us right now .   People are choosing to shop   online instead of visiting any facilities .   Right now , the way to start a sale is by these two options : an   online search or a phone call .   Looking for options in how I can help our dealer network I thought about   the online experience .   People now a days are used to buy online and they are looking forward to   complete their own vehicle transaction online .   The world is still moving thanks to the technology and   online retail sales and that is the way we should move in the automobile industry .   I visited their online   pages to see how they are moving and adapting to this new normal of online selling / shopping .   I noticed   that their web pages are not updated and is quite difficult for the customer to shop and navigate   through the site and the phone numbers announced have no answer due to the lockdown .   My   challenge was to think on how I can present all these finding to my team in an effective and easy way . 

 Selection 

 In order to help improve the web pages of the dealers and to communicate the finding to my team and   eventually to the dealers , I have chosen the visualization tool .   In the search of looking for a way to   explain the actual situation of the online sites to my team I found that this tool will let me explain myself   without even saying a word .   The pictures and online retail sales simulation will speak for themselves .    This way I can engage my team and they can have a better understanding of the current situation so we   can look for improvements and have a bigger impact . 

 Application & Insight 

 I started exploring the different online sites of our dealer network , going one by one and taking   screenshots of the pages , documenting in a Power Point the customers journey trying to shop online or   at least start the selling process in their pages .   I also took pictures of their social media pages .   I even   found out that , sometimes , the all 3 pages had different phone numbers and different messages , which   can confuse and frustrate the customers .   By documenting the process using pictures , I ’m also   portraying how hard it is to navigate and shop and in most of the cases a dead end for the customer . 

 By using the visualization tool , in this case a Power Point presentation , I also created an ideal visual   process of what the online page must look like in order to start the sales process .   Demonstrated to my   team how , from the customer ’s point of view , the online page should be configured in order to engage   the customer and satisfy their needs . 

 After presenting my findings to the team , all I received was good feedback and that it was an excellent   exercise .   I achieved a faster consensus and everyone in my team understood where the dealers online   page stands and the improvements that needed to be made . This was our first step in trying to resolve   the vehicle selling issue and move to the online retail experience . 

 Approach 

 For my next step which would be presenting the findings to the dealers I will like to complement the   visualization with the storytelling tool .   Using this tool , I can tell the customers journey , share findings   and engage our clients in trying to resolve the problem , but also , generate emotion and urgency to try to   resolve this issue . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Veronica Giraldo
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection : Visualization Tool by Veronica Giraldo 

 Challenge 

 During this hard times that the entire world is experiencing for the first time , the pandemic of COVID-19 ,   the way people are used to do business has change .   This including the automobile industry , where the   idea of visiting the dealer to buy a vehicle is no longer a choice ( the traditional way ) due to the   government lockdown .   The business as it is does n’t work for us right now .   People are choosing to shop   online instead of visiting any facilities .   Right now , the way to start a sale is by these two options : an   online search or a phone call .   Looking for options in how I can help our dealer network I thought about   the online experience .   People now a days are used to buy online and they are looking forward to   complete their own vehicle transaction online .   The world is still moving thanks to the technology and   online retail sales and that is the way we should move in the automobile industry .   I visited their online   pages to see how they are moving and adapting to this new normal of online selling / shopping .   I noticed   that their web pages are not updated and is quite difficult for the customer to shop and navigate   through the site and the phone numbers announced have no answer due to the lockdown .   My   challenge was to think on how I can present all these finding to my team in an effective and easy way . 

 Selection 

 In order to help improve the web pages of the dealers and to communicate the finding to my team and   eventually to the dealers , I have chosen the visualization tool .   In the search of looking for a way to   explain the actual situation of the online sites to my team I found that this tool will let me explain myself   without even saying a word .   The pictures and online retail sales simulation will speak for themselves .    This way I can engage my team and they can have a better understanding of the current situation so we   can look for improvements and have a bigger impact . 

 Application & Insight 

 I started exploring the different online sites of our dealer network , going one by one and taking   screenshots of the pages , documenting in a Power Point the customers journey trying to shop online or   at least start the selling process in their pages .   I also took pictures of their social media pages .   I even   found out that , sometimes , the all 3 pages had different phone numbers and different messages , which   can confuse and frustrate the customers .   By documenting the process using pictures , I ’m also   portraying how hard it is to navigate and shop and in most of the cases a dead end for the customer . 

 By using the visualization tool , in this case a Power Point presentation , I also created an ideal visual   process of what the online page must look like in order to start the sales process .   Demonstrated to my   team how , from the customer ’s point of view , the online page should be configured in order to engage   the customer and satisfy their needs . 

 After presenting my findings to the team , all I received was good feedback and that it was an excellent   exercise .   I achieved a faster consensus and everyone in my team understood where the dealers online   page stands and the improvements that needed to be made . This was our first step in trying to resolve   the vehicle selling issue and move to the online retail experience . 

 Approach 

 For my next step which would be presenting the findings to the dealers I will like to complement the   visualization with the storytelling tool .   Using this tool , I can tell the customers journey , share findings   and engage our clients in trying to resolve the problem , but also , generate emotion and urgency to try to   resolve this issue .
### Output: 