Reflection 

 Challenge 

 I am a student of 3rd year UX Design Class . My / our challenge is to improve the working of our   college bus transportation system in order to attract more users . The project scope includes the   entire bus ecosystem composed of stakeholders like the ticket - giver to the driver , bus   coordinator and the college authorities who outsource the buses and lastly the bus agencies .   The project is limited to internal resources like the budget and college timings . The solution   should not cut any jobs and should evenly distribute work . 

 Selection 

 Since the buses were already plying , we had to first research on the secondary data and then   connect various aspects of the situation in order to study the ecosystem better .   Also we   collected primary data to study this ecosystem in an idealistic manner . So we chose to create a   Mind Map . Broadly speaking , a mind - map is a diagram in which information is represented   visually , usually with a central idea placed in the middle and associated ideas arranged around   it . This helped us to create theme and patterns across the data . 

 Application 

 We finished our literature review and collected Visual Data and conducted ethnographic   interviews . Initially we focused on the roles of different people , so that we have a clear idea of   a missing link if any . We divided the roles into three categories of Management , Operators and   Commuters . Then we drilled down into each of their tasks . This helped us link all of them   together . Mind Map was done for a time period of a week which helped us gather and   segregate data properly . We then added various visuals and links to it so that we could present   it effectively to the stakeholders . 

 Insight 

 Initially we thought that drilling down on roles and tasks would help us identify glitch and our   task of data analysis would be done effectively . On the contrary , creating this mind - map   brought to us additional problems and tasks that should be included in the system to ensure   maximum satisfaction . Also we came to know that the bus agencies were not maintaining the   buses properly , the ticket - collector was n’t respected by the students and they use to fool him   easily , the driver used to take lots of leaves . So in order to provide complete job satisfaction we   had to think more deeply . Major changes would be expected in this case . 

 Approach 

 Since , primary and secondary data was already collected , creating a mind map is an   effective tool . Our team needs to review all the insights gained and incorporate these   insights into any further mind maps which are created . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection 

 Challenge 

 I am a student of 3rd year UX Design Class . My / our challenge is to improve the working of our   college bus transportation system in order to attract more users . The project scope includes the   entire bus ecosystem composed of stakeholders like the ticket - giver to the driver , bus   coordinator and the college authorities who outsource the buses and lastly the bus agencies .   The project is limited to internal resources like the budget and college timings . The solution   should not cut any jobs and should evenly distribute work . 

 Selection 

 Since the buses were already plying , we had to first research on the secondary data and then   connect various aspects of the situation in order to study the ecosystem better .   Also we   collected primary data to study this ecosystem in an idealistic manner . So we chose to create a   Mind Map . Broadly speaking , a mind - map is a diagram in which information is represented   visually , usually with a central idea placed in the middle and associated ideas arranged around   it . This helped us to create theme and patterns across the data . 

 Application 

 We finished our literature review and collected Visual Data and conducted ethnographic   interviews . Initially we focused on the roles of different people , so that we have a clear idea of   a missing link if any . We divided the roles into three categories of Management , Operators and   Commuters . Then we drilled down into each of their tasks . This helped us link all of them   together . Mind Map was done for a time period of a week which helped us gather and   segregate data properly . We then added various visuals and links to it so that we could present   it effectively to the stakeholders . 

 Insight 

 Initially we thought that drilling down on roles and tasks would help us identify glitch and our   task of data analysis would be done effectively . On the contrary , creating this mind - map   brought to us additional problems and tasks that should be included in the system to ensure   maximum satisfaction . Also we came to know that the bus agencies were not maintaining the   buses properly , the ticket - collector was n’t respected by the students and they use to fool him   easily , the driver used to take lots of leaves . So in order to provide complete job satisfaction we   had to think more deeply . Major changes would be expected in this case . 

 Approach 

 Since , primary and secondary data was already collected , creating a mind map is an   effective tool . Our team needs to review all the insights gained and incorporate these   insights into any further mind maps which are created .
### Output: 