Challenge    I was allocated to head the application support team of my company which has customers around the   globe , the challenge was the current application which was built in - house had multiple issues , very   frequent system outages end up multiple escalations , while providing application support , management   asked me to assess the current system strengths / weakness and submit proposal on whether continue   current system OR replace with vendor partner system . 

 Another challenge was , company to move forward with a decision as quickly as possible to retain the   customer and marketplace , additionally all existing issues to be resolved as quickly as possible . 

 Selection : 

 I have formed 6 members team and worked as 3 groups ( 2 members in a group ) , we have had multiple   brainstorming session and chose learning launch tool for our assessment , so that we could quickly   gather / generate the ideas and develop the required hypothesis , submit the proposal to the   management . 

 Application : 

 We have conducted 2 learning launch sessions for the period of 2 months and followed agile   methodology , so that all 3 groups update / review the progress daily basis . 

 During first launch , we have prepared the team already had different sets of questionnaire to get the   information and ran 3 groups with exclusive tasks . The 1st group engaged with customers to gather the   feedback , pain areas and what improvement they look for . 2nd group worked with internal   IT / Engineering / support team to gather application issues and what real improvements and the 3rd group   engaged with vendor partner to assess / gather their system . 

 During our second launch , we focused further gathering inputs from customers and our management on   the budget and vision on the current system . 

 Insight & Approach : 

 After completion of second launch , we gather all inputs / suggestions and created a pivot to create our   hypothesis , the feedback from both customers and internal IT team were same and they were happy   with existing system provided the list of predominant issues are resolved , customers felt much   comfortable with current system as this provides all their needs , this matched with our 6 member team   assessments . 

 However the management feedback was to replace the system as they saw the maintenance of current   system is overhead and they were ready for vendor partner system . 

 We have submitted our proposal to retain the current system based on the ideas generated from our 6   member team , customer and internal IT teams . 

 Besides , this learning launch activity produced lots of data and experience as we conducted workshops   with 3 different areas ( customer , internal IT team and management ) and were able to complete them in   a quick period of time , hence I would use learning launch tool whenever quick ideas required and large   amount of people involved in the exercise . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge    I was allocated to head the application support team of my company which has customers around the   globe , the challenge was the current application which was built in - house had multiple issues , very   frequent system outages end up multiple escalations , while providing application support , management   asked me to assess the current system strengths / weakness and submit proposal on whether continue   current system OR replace with vendor partner system . 

 Another challenge was , company to move forward with a decision as quickly as possible to retain the   customer and marketplace , additionally all existing issues to be resolved as quickly as possible . 

 Selection : 

 I have formed 6 members team and worked as 3 groups ( 2 members in a group ) , we have had multiple   brainstorming session and chose learning launch tool for our assessment , so that we could quickly   gather / generate the ideas and develop the required hypothesis , submit the proposal to the   management . 

 Application : 

 We have conducted 2 learning launch sessions for the period of 2 months and followed agile   methodology , so that all 3 groups update / review the progress daily basis . 

 During first launch , we have prepared the team already had different sets of questionnaire to get the   information and ran 3 groups with exclusive tasks . The 1st group engaged with customers to gather the   feedback , pain areas and what improvement they look for . 2nd group worked with internal   IT / Engineering / support team to gather application issues and what real improvements and the 3rd group   engaged with vendor partner to assess / gather their system . 

 During our second launch , we focused further gathering inputs from customers and our management on   the budget and vision on the current system . 

 Insight & Approach : 

 After completion of second launch , we gather all inputs / suggestions and created a pivot to create our   hypothesis , the feedback from both customers and internal IT team were same and they were happy   with existing system provided the list of predominant issues are resolved , customers felt much   comfortable with current system as this provides all their needs , this matched with our 6 member team   assessments . 

 However the management feedback was to replace the system as they saw the maintenance of current   system is overhead and they were ready for vendor partner system . 

 We have submitted our proposal to retain the current system based on the ideas generated from our 6   member team , customer and internal IT teams . 

 Besides , this learning launch activity produced lots of data and experience as we conducted workshops   with 3 different areas ( customer , internal IT team and management ) and were able to complete them in   a quick period of time , hence I would use learning launch tool whenever quick ideas required and large   amount of people involved in the exercise .
### Output: 