1 . Challenge : How do we make our customers adhere to the application of precautionary and 

 preventive measures against Covid 19 pandemic . During the recovery period , we noticed the   refusal of a small group of customers to apply precautionary measures such as have a negative   PCR for no more than 72 hours , wearing a mask , do n’t have a fever and applying social distance   , which had a great impact on employees and thus to the interruption of service . 

 2 . Selection : I will select the Learning Launch tool ( module 4 ) . It is a small experiment that tests 

 our new idea in the real work place . I will select this tool because it leaves an impact on the   customers that is difficult to forget and also it help customers to know impact of implementing   the precautionary measures against Covid 19 and why should they choose to . 

 3 . Application : There will be two scenarios . The first scenario shows that X customer enters the 

 customer service center ignoring the precautionary measures and by doing that it helped spread   the virus among employees and the rest of the customers who applied the precautionary   measures , which led to the injury of some , disruption of work and an increase in expenses as a   result of the sterilization of the center . 

 4 . Insight : By applying the selected tools we can convince the target group of the need to adhere 

 to the application of precautionary measures because everyone ’s safety is safe . This theory   helped to discover the fault lines and work to correct them through updating and developing   the proposed idea to meet the challenge . 

 5 .   Approach : Next time I will select different tool which is Story Telling ( Module 2 ) because this 

 tool has an amazing ability to persuade . Moreover , people like to listen to stories and learn the   lesson from the story told . Also , using different type of tools each time helps refine the idea   and creativity in the application . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: 1 . Challenge : How do we make our customers adhere to the application of precautionary and 

 preventive measures against Covid 19 pandemic . During the recovery period , we noticed the   refusal of a small group of customers to apply precautionary measures such as have a negative   PCR for no more than 72 hours , wearing a mask , do n’t have a fever and applying social distance   , which had a great impact on employees and thus to the interruption of service . 

 2 . Selection : I will select the Learning Launch tool ( module 4 ) . It is a small experiment that tests 

 our new idea in the real work place . I will select this tool because it leaves an impact on the   customers that is difficult to forget and also it help customers to know impact of implementing   the precautionary measures against Covid 19 and why should they choose to . 

 3 . Application : There will be two scenarios . The first scenario shows that X customer enters the 

 customer service center ignoring the precautionary measures and by doing that it helped spread   the virus among employees and the rest of the customers who applied the precautionary   measures , which led to the injury of some , disruption of work and an increase in expenses as a   result of the sterilization of the center . 

 4 . Insight : By applying the selected tools we can convince the target group of the need to adhere 

 to the application of precautionary measures because everyone ’s safety is safe . This theory   helped to discover the fault lines and work to correct them through updating and developing   the proposed idea to meet the challenge . 

 5 .   Approach : Next time I will select different tool which is Story Telling ( Module 2 ) because this 

 tool has an amazing ability to persuade . Moreover , people like to listen to stories and learn the   lesson from the story told . Also , using different type of tools each time helps refine the idea   and creativity in the application .
### Output: 