Mind Mapping 

 Challenge     I am an e - commerce company founder and owner in the Philippines . We have our own   sales team to facilitate inquiries and orders of customers through our phone lines ,   Facebook page , and our website .      Operating the business for more than 13 years , we gained a lot of web visits and   continue to capture more customers . We realized that we need to put more members in   our customer experience team to process more orders due to the high demand of our   products based on the number of inquiries we received every day in all these channels .   Unfortunately , the result is not parallel . Although we grew in captured audiences and   inquiries , the sales figures have remained stagnant . 

 In order to unlock this problem , I decided to conduct a qualitative survey approach to all   of our sales agents and I ’d like to know their insights as to why the numbers of our   orders are not growing considering the fact that we double the number of agents in the   team . 

 Selection and Application 

 To able to do this , I decided to use Mind Mapping after gathering the insights from the   participants . I might say the date gathering method I use is effective . I was able to get   qualified answers . 

 Questionnaire 

 1 . Are you happy with your work ? 

 2 . How do you find your workload ? Too much ? Too little ? Just right . 

 2 . What do you think is the bottleneck in your team why it can not increase the number   of sales ? How can the company help ? 

 3 . Who do you think are your top performers ? Why them ? 

 4 . Are you a performer ? Why ? 

 5 . What ’s one thing we should stop doing ? 

 6 . Does anyone need performance improvement ? 

 7 . How can we help you to be more successful ? 

 8 . What do you feel and think about the recent changes ? 

 9 . What do I not understand about your team ? 

 Insight & Approach 

 For context , before I conducted the research , I was hoping to validate my hypothesis   that adding manpower can answer our problem . Surprisingly , because of what I ’ve   learned in the Design Thinking Module , this is not the solution . 

 From the insights that we ’ve gathered , I plan to strengthen our employee engagement   and provide each member with personal training and development . This will be a holistic   approach for their career and personal growth . From the data , employees appreciated   the survey and felt like they were finally given a voice to share their sentiments . They   felt like their work was just a routine and they have lost their motivation for why they are   doing this job . It was also found in the survey that some members felt bad that we   added additional members . They feel like they were not competent enough to raise the   sales figures . We also need to tell them that it was not to sacrifice the quality of our   customer experience and to properly handle the orders since the volumes are growing . 

 The alternative tool that I will use to validate the effectiveness of these findings is to   create a Visualization tool . Using Visualization - using this tool , our customer and sales   representatives can see where they are in the picture and how their work functions in   the company ’s ecosystem . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Mind Mapping 

 Challenge     I am an e - commerce company founder and owner in the Philippines . We have our own   sales team to facilitate inquiries and orders of customers through our phone lines ,   Facebook page , and our website .      Operating the business for more than 13 years , we gained a lot of web visits and   continue to capture more customers . We realized that we need to put more members in   our customer experience team to process more orders due to the high demand of our   products based on the number of inquiries we received every day in all these channels .   Unfortunately , the result is not parallel . Although we grew in captured audiences and   inquiries , the sales figures have remained stagnant . 

 In order to unlock this problem , I decided to conduct a qualitative survey approach to all   of our sales agents and I ’d like to know their insights as to why the numbers of our   orders are not growing considering the fact that we double the number of agents in the   team . 

 Selection and Application 

 To able to do this , I decided to use Mind Mapping after gathering the insights from the   participants . I might say the date gathering method I use is effective . I was able to get   qualified answers . 

 Questionnaire 

 1 . Are you happy with your work ? 

 2 . How do you find your workload ? Too much ? Too little ? Just right . 

 2 . What do you think is the bottleneck in your team why it can not increase the number   of sales ? How can the company help ? 

 3 . Who do you think are your top performers ? Why them ? 

 4 . Are you a performer ? Why ? 

 5 . What ’s one thing we should stop doing ? 

 6 . Does anyone need performance improvement ? 

 7 . How can we help you to be more successful ? 

 8 . What do you feel and think about the recent changes ? 

 9 . What do I not understand about your team ? 

 Insight & Approach 

 For context , before I conducted the research , I was hoping to validate my hypothesis   that adding manpower can answer our problem . Surprisingly , because of what I ’ve   learned in the Design Thinking Module , this is not the solution . 

 From the insights that we ’ve gathered , I plan to strengthen our employee engagement   and provide each member with personal training and development . This will be a holistic   approach for their career and personal growth . From the data , employees appreciated   the survey and felt like they were finally given a voice to share their sentiments . They   felt like their work was just a routine and they have lost their motivation for why they are   doing this job . It was also found in the survey that some members felt bad that we   added additional members . They feel like they were not competent enough to raise the   sales figures . We also need to tell them that it was not to sacrifice the quality of our   customer experience and to properly handle the orders since the volumes are growing . 

 The alternative tool that I will use to validate the effectiveness of these findings is to   create a Visualization tool . Using Visualization - using this tool , our customer and sales   representatives can see where they are in the picture and how their work functions in   the company ’s ecosystem .
### Output: 