Kashi Papa 

 Example Reflection – Storytelling tool . 

 Challenge and Selection 

 I am an SME Account Manager for a big telecommunication company . My organization every year   ( before the pandemic ) organize a weekend for all B2B sales employees including back - office . We are   gathering in a hotel for an “ all - together weekend ” . During this weekend a lot of activities take place .   One of the activities , which includes bonding activities like games , is brainstorming in order to make   create ideas for the organizations for future launches . 

 My team decided a few years ago during one of these weekends , to ask from the Organizations to   create a software tool which every Account Manager would have at his tablet and when he visits any   client would have in real time all the information that he needs about the client phone lines . He could   also use this application to create new contract for new phone lines of existing customers . 

 The tool we used to make our proposition is Storytelling . We need as much as possible information   about this software tool . 

 Application 

 During this weekend time we discussed with all the account managers about their needs explaining   to them that addressing their needs could have a huge impact for all of us . We discussed about every   day activities and how this tool would improve the meetings with the clients . We also contacted with   some clients and asked them about their opinion , what kind of information they want from their   account manager to have with him during their meeting . We also discussed with senior managers   about the privacy issues and what information would the organizations allowed us to have in real   time during client meetings . Everyone helped us and our proposition prepared . 

 Insight 

 During the us of the Storytelling tool we identified our assumptions . Other Account managers did   things with a different way as we did , they also spend different amount of time with every client . We   also find out that some clients needs more information and more quality meetings with them . We   also find out that the time we ( the account manager ) would spend with every customer would highly   increase and so less clients meetings would take place every day . The more important issue that   appeared is the privacy issues that appeared from the organization . Moving forward our team review   the key issues and in the final propositions we included all the information that we find out . 

 Approach 

 A lot of information appeared using storytelling tool and our proposal was a really good one as the   organization also admitted . After software would be launched by the IT department we could also   use the Learning launch tool in order to improve the software and to add more information on it . I   think that this course gave me an excellent opportunity to learn improved techniques and think things   with a different way . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Kashi Papa
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Kashi Papa 

 Example Reflection – Storytelling tool . 

 Challenge and Selection 

 I am an SME Account Manager for a big telecommunication company . My organization every year   ( before the pandemic ) organize a weekend for all B2B sales employees including back - office . We are   gathering in a hotel for an “ all - together weekend ” . During this weekend a lot of activities take place .   One of the activities , which includes bonding activities like games , is brainstorming in order to make   create ideas for the organizations for future launches . 

 My team decided a few years ago during one of these weekends , to ask from the Organizations to   create a software tool which every Account Manager would have at his tablet and when he visits any   client would have in real time all the information that he needs about the client phone lines . He could   also use this application to create new contract for new phone lines of existing customers . 

 The tool we used to make our proposition is Storytelling . We need as much as possible information   about this software tool . 

 Application 

 During this weekend time we discussed with all the account managers about their needs explaining   to them that addressing their needs could have a huge impact for all of us . We discussed about every   day activities and how this tool would improve the meetings with the clients . We also contacted with   some clients and asked them about their opinion , what kind of information they want from their   account manager to have with him during their meeting . We also discussed with senior managers   about the privacy issues and what information would the organizations allowed us to have in real   time during client meetings . Everyone helped us and our proposition prepared . 

 Insight 

 During the us of the Storytelling tool we identified our assumptions . Other Account managers did   things with a different way as we did , they also spend different amount of time with every client . We   also find out that some clients needs more information and more quality meetings with them . We   also find out that the time we ( the account manager ) would spend with every customer would highly   increase and so less clients meetings would take place every day . The more important issue that   appeared is the privacy issues that appeared from the organization . Moving forward our team review   the key issues and in the final propositions we included all the information that we find out . 

 Approach 

 A lot of information appeared using storytelling tool and our proposal was a really good one as the   organization also admitted . After software would be launched by the IT department we could also   use the Learning launch tool in order to improve the software and to add more information on it . I   think that this course gave me an excellent opportunity to learn improved techniques and think things   with a different way .
### Output: 