Reflection – Mind Mapping 

 Challenge 

 I work in the Learning and Development team , managing Leaning Technologies in the   company and the extent to which employees go through both mandatory and not , online   trainings , courses , learning materials etc . The projects that we are daily focused on cover   creating or discovering the learning tools for the employees , implementation of such tools and   creation of learning materials based on them . Lately , we ’ve been more and more focused on   providing people with some more effective and more user - friendly experiences when it comes   to self - development materials . As we have observed the most of the courses that are provided   for employees are not used properly . People tend to complete only the mandatory compliance   trainings and are less likely to go through not - mandatory ones , as so they do not develop their   skills to the highest possible extent . Moreover , probably most content is just scrolled over and   not actually understood . As so , we have gathered a huge amount of data , reporting the time   spent on different types of online courses by our employees , we have also reported how they   are reacting to different interactions ( as f.ex . quizzes or role playing ) within the courses and   what tools they are most likely to use and to come back to . Moreover , the qualitative data was   also gathered , as the feedback from different groups of employees using various tools and   solutions that we are using for online learning within the company . The challenge is to see   what tools are really effective and as so , how to improve the quality of solutions we are   providing to people . 

 Selection 

 We have managed to gather a huge amount of data reflecting the “ what is ” stage . However ,   just having it does not truly help in understanding the situation . It is difficult to draw   conclusions out of such piles of different reports , excel files or written responses directly from   the employees . Mind mapping will help us to look for patterns and insights in this large   quantity of data , creating a wider picture and as so – enabling us to think about the universal   solution that will reflect the minds , needs and expectations of the majority of the company ’s   employees , which is exactly the solution that we are looking for . Mind mapping will help us   to see this “ what is ” as one , complete picture . 

 Application 

 I have decided to directly implement and test the metaphor of the art gallery from the book   “ Designing for Growth ” by Masoom Musa and Luke Parmar . Firstly I have set up a date and   asked my co - workers from the team and other employees from the company ( also those who   are working within different departments , so being the end - users of learning tools and not the   developers ) to join me for 3 hours for the “ workshop ” . At the room we were supposed to meet ,   the data we gathered throughout the What is stage was displayed . We have also used some   visualizations techniques ( like simple PowerBI dashboards ) to present the excel numbers as   diagrams and graphs , for people to see actually the meaning behind the numbers . I have   decided that putting plain excel reports there wo n’t make any sense , as we had rows and rows   of numbers that people were unable to understand by simply looking at them . Moreover , there   were employee ’s feedbacks distributed as flyers . Finally , when the invited people came to the   room , they were quickly introduced to the challenge – that we are searching for some more   effective learning tools to use them within the company . Then , they were given sticky notes   and asked to simply wander around for a while , look at the diagrams , think about what they 

 see , read the feedbacks and note their instant reflections . Afterwards we all gathered and   discussed the reflections , clustering them into similar groups . 

 Insight & Approach 

 During the discussion time we have carefully noted all of the insights that were mentioned   and we gathered the notes from people who participated . We have noticed that after all the   solutions that seemed better and more effective for us as designers , were not as convincing   for all of the people that took part in the experience . As for us “ making fireworks ” , so using   very advanced technologies and plenty of interactions seemed a good way to go at the   beginning . But , as it turned out the minds of end - users prefer more simple and straight- forward solutions , so the focus would be simply put on the content itself . Moreover , the   interesting observation was seeing various patterns upon employees working within different   departments . For example , people working on taxes had different expectations than those   working in deals or HR . As we observed , probably the solutions that we are searching for   can not be plainly universal after all , as it occurred there are not coherent needs . Because of   that , I think that next time I will invite even more diversified people , creating a sample of all   of our target audience . What ’s more , probably the good improvement would be to firstly   divide them into teams consisting of people with similar job scopes , so they will be able to   discuss their reflections and draw common insights . And only after that make the teams   present their conclusions to one another , comparing them . The good tool for such a   comparison could be the SWOT analysis . Then , each insight can be discussed upon its   strengths , weaknesses , opportunities and treats . Having such analysis made will also help us   further in deciding what solutions are worth exploring and maybe even implementing . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Mind Mapping 

 Challenge 

 I work in the Learning and Development team , managing Leaning Technologies in the   company and the extent to which employees go through both mandatory and not , online   trainings , courses , learning materials etc . The projects that we are daily focused on cover   creating or discovering the learning tools for the employees , implementation of such tools and   creation of learning materials based on them . Lately , we ’ve been more and more focused on   providing people with some more effective and more user - friendly experiences when it comes   to self - development materials . As we have observed the most of the courses that are provided   for employees are not used properly . People tend to complete only the mandatory compliance   trainings and are less likely to go through not - mandatory ones , as so they do not develop their   skills to the highest possible extent . Moreover , probably most content is just scrolled over and   not actually understood . As so , we have gathered a huge amount of data , reporting the time   spent on different types of online courses by our employees , we have also reported how they   are reacting to different interactions ( as f.ex . quizzes or role playing ) within the courses and   what tools they are most likely to use and to come back to . Moreover , the qualitative data was   also gathered , as the feedback from different groups of employees using various tools and   solutions that we are using for online learning within the company . The challenge is to see   what tools are really effective and as so , how to improve the quality of solutions we are   providing to people . 

 Selection 

 We have managed to gather a huge amount of data reflecting the “ what is ” stage . However ,   just having it does not truly help in understanding the situation . It is difficult to draw   conclusions out of such piles of different reports , excel files or written responses directly from   the employees . Mind mapping will help us to look for patterns and insights in this large   quantity of data , creating a wider picture and as so – enabling us to think about the universal   solution that will reflect the minds , needs and expectations of the majority of the company ’s   employees , which is exactly the solution that we are looking for . Mind mapping will help us   to see this “ what is ” as one , complete picture . 

 Application 

 I have decided to directly implement and test the metaphor of the art gallery from the book   “ Designing for Growth ” by Masoom Musa and Luke Parmar . Firstly I have set up a date and   asked my co - workers from the team and other employees from the company ( also those who   are working within different departments , so being the end - users of learning tools and not the   developers ) to join me for 3 hours for the “ workshop ” . At the room we were supposed to meet ,   the data we gathered throughout the What is stage was displayed . We have also used some   visualizations techniques ( like simple PowerBI dashboards ) to present the excel numbers as   diagrams and graphs , for people to see actually the meaning behind the numbers . I have   decided that putting plain excel reports there wo n’t make any sense , as we had rows and rows   of numbers that people were unable to understand by simply looking at them . Moreover , there   were employee ’s feedbacks distributed as flyers . Finally , when the invited people came to the   room , they were quickly introduced to the challenge – that we are searching for some more   effective learning tools to use them within the company . Then , they were given sticky notes   and asked to simply wander around for a while , look at the diagrams , think about what they 

 see , read the feedbacks and note their instant reflections . Afterwards we all gathered and   discussed the reflections , clustering them into similar groups . 

 Insight & Approach 

 During the discussion time we have carefully noted all of the insights that were mentioned   and we gathered the notes from people who participated . We have noticed that after all the   solutions that seemed better and more effective for us as designers , were not as convincing   for all of the people that took part in the experience . As for us “ making fireworks ” , so using   very advanced technologies and plenty of interactions seemed a good way to go at the   beginning . But , as it turned out the minds of end - users prefer more simple and straight- forward solutions , so the focus would be simply put on the content itself . Moreover , the   interesting observation was seeing various patterns upon employees working within different   departments . For example , people working on taxes had different expectations than those   working in deals or HR . As we observed , probably the solutions that we are searching for   can not be plainly universal after all , as it occurred there are not coherent needs . Because of   that , I think that next time I will invite even more diversified people , creating a sample of all   of our target audience . What ’s more , probably the good improvement would be to firstly   divide them into teams consisting of people with similar job scopes , so they will be able to   discuss their reflections and draw common insights . And only after that make the teams   present their conclusions to one another , comparing them . The good tool for such a   comparison could be the SWOT analysis . Then , each insight can be discussed upon its   strengths , weaknesses , opportunities and treats . Having such analysis made will also help us   further in deciding what solutions are worth exploring and maybe even implementing .
### Output: 