Reflection- Learning Launch 

 Challenge 

 The tool my team and I often used is learning launch , to experiment with our customers   some of the ideas that we have to keep our customers when they have an intention of   leaving the company . We started using this tool even before knowing that it was a tool of   design thinking , because we needed to try different kind of ideas in order to keep our   customers with a high probability to leave the company through offers , gifts , change loan ’s   condition , etc . The tool has allowed us be able to learn if the idea works or it does n’t , if we   need to improve it or make little changes and launch it again . 

 Selection 

 Learning Launch is a tool that allows to experiment an idea with your customers . The   purpose of making this is to discover if you have a good idea and if it solves a customer ’s   problem or needs in a short time . I chose learning launch because is a simple way to know   if you idea is good enought and try with a small group of customers in a control   environment and it gives you a chance to ask you customers and understand if this idea   can solve their needs . 

 Application 

 I started the process by identifying the customers who had an intention to leave the   company before reached the loan ’s term then we devolped a questionnaire to understand   the customer ’s behavior , their paint points and starting to coming up with ideas for keeping   them in our company . 

 firsty I had the customer ’s answers , with my team we started thinking what would works to   keep them in the company . Once the ideas started coming up , We picked some of them to   start the experimentation . 

 In order to tried the ideas , I divided the customers into 3 clusters according some features   of their behaviour , loan ’s conditions and their profitability for the company . Each group   received an action such as : 1 ) cluster 1 : We gave them a gift related to their car and sent   them an email with the steps to use it , 2 weeks later we asked them about the gift and   checked if they had used it , finally we asked for their feedback about the gift . 2 ) cluster 2 :   we made them an offert to chance their current car to another newer with an special   interest rate , during the call we received feedback about the offer to make some changes .   3 ) cluster 3 : They received a phone call to increase their loan ’s term to reduce their   payment , we recorded the calls to have all the insight to figure out if this idea was good   enought . 

 Insight & Approach 

 What I have learnt from applying this tool is that you need to talk to your customers , try   your ideas in a short time and make sure that try them will be cheap . The important thing is   to pick all your customer ’s verbatings in order to improve your idea or devolep a new one . 

 For the next time I would change the time that I took to get the feedback and take action   faster to improved the idea based on the customer ’s feedback and then experiment again .   Because sometimes it takes long time to pay attention to your customer ’s feedback and   make them suggestion into reallity . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection- Learning Launch 

 Challenge 

 The tool my team and I often used is learning launch , to experiment with our customers   some of the ideas that we have to keep our customers when they have an intention of   leaving the company . We started using this tool even before knowing that it was a tool of   design thinking , because we needed to try different kind of ideas in order to keep our   customers with a high probability to leave the company through offers , gifts , change loan ’s   condition , etc . The tool has allowed us be able to learn if the idea works or it does n’t , if we   need to improve it or make little changes and launch it again . 

 Selection 

 Learning Launch is a tool that allows to experiment an idea with your customers . The   purpose of making this is to discover if you have a good idea and if it solves a customer ’s   problem or needs in a short time . I chose learning launch because is a simple way to know   if you idea is good enought and try with a small group of customers in a control   environment and it gives you a chance to ask you customers and understand if this idea   can solve their needs . 

 Application 

 I started the process by identifying the customers who had an intention to leave the   company before reached the loan ’s term then we devolped a questionnaire to understand   the customer ’s behavior , their paint points and starting to coming up with ideas for keeping   them in our company . 

 firsty I had the customer ’s answers , with my team we started thinking what would works to   keep them in the company . Once the ideas started coming up , We picked some of them to   start the experimentation . 

 In order to tried the ideas , I divided the customers into 3 clusters according some features   of their behaviour , loan ’s conditions and their profitability for the company . Each group   received an action such as : 1 ) cluster 1 : We gave them a gift related to their car and sent   them an email with the steps to use it , 2 weeks later we asked them about the gift and   checked if they had used it , finally we asked for their feedback about the gift . 2 ) cluster 2 :   we made them an offert to chance their current car to another newer with an special   interest rate , during the call we received feedback about the offer to make some changes .   3 ) cluster 3 : They received a phone call to increase their loan ’s term to reduce their   payment , we recorded the calls to have all the insight to figure out if this idea was good   enought . 

 Insight & Approach 

 What I have learnt from applying this tool is that you need to talk to your customers , try   your ideas in a short time and make sure that try them will be cheap . The important thing is   to pick all your customer ’s verbatings in order to improve your idea or devolep a new one . 

 For the next time I would change the time that I took to get the feedback and take action   faster to improved the idea based on the customer ’s feedback and then experiment again .   Because sometimes it takes long time to pay attention to your customer ’s feedback and   make them suggestion into reallity .
### Output: 