Story Telling 

 1 .   Challenge 

 Story telling is a very powerful tool which I use all the time .   As a professional I work in a   highly complex and challenging environment , being responsible for sales teams , engineering   teams , support teams as well as administratively functional teams providing our customer   base with solutions in the engineering space , through Industrial Digital Transformation . 

 I have found that when my management team has decided and agreed on a new strategy   ( for example X ) with a end - goal to increase customer satisfaction ( where every single person   in the organisation can contribute either positively or negatively towards customer   satisfaction ratings , the best way to get a point over to all , irrelevant to where you fit into the   organisation , is through story telling .   Story telling provides the means to an end . 

 2 .   Selection 

 One of the recent interactions which was spurred by story telling , was the required to   become ISO ( quality certified ) as a company .   On a managerial level we have decided that in   order to become more qualified for specific projects , we would require an ISO certification   and would need to make such investment .   However , there were some internal personnel   who did not share the same positivity around ISO ( negative mindset ) . 

 I have decided to utilise a story telling method to deal with individuals and groups internally   to resolve the issue . 

 3 .   Application 

 It was clear which internal “ clicks ” , groups and individuals were against the ISO certification   initiative .   Having been through an ISO initiative as part of another organization in a previous   role , I have understood the requirements and the importance of change management . 

 Individual sessions with groups and specific individuals were scheduled , where the “ story ”   was presented , based on hard data ( from previous experience and market analysis ) , had   facts as well as recommendations – all gelled into a story of future vision for the organisation . 

 4 .   Insight 

 Once the story telling was in place , the most common kick - back and element opposed from   all was the fact that ISO certification was seen as a “ paperwork ” exercise , and most people   was against paperwork .   Once the story has highlighted this fact , it was clear that if one could   find a way to eliminate the implementation of any paper - trails as part of implementation , the   complete buy in would be achieved by everyone . 

 Our management team has gone back to the drawing board and agreed that a no - paper   certification methodology will be implemented .   Story telling spurred design thinking for   business innovation in this case , to understand the “ What Is ” and “ What If ” stages , and   based on the what - if ( i.e. no paper ) we have successfully implemented a no - paper ( system   based ) ISO / quality management system . 

 5 .   Approach 

 I believe that story telling creates the framework and basis for communicating a desired end- state to staff ( and clients ) , but also provides the platform for interaction and trust for internal   staff to provide valuable insight on “ what is ” and “ what if ” questions , as part of the design   thinking methodology . 

 I will use story telling as a toolset / skill again and again . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Story Telling 

 1 .   Challenge 

 Story telling is a very powerful tool which I use all the time .   As a professional I work in a   highly complex and challenging environment , being responsible for sales teams , engineering   teams , support teams as well as administratively functional teams providing our customer   base with solutions in the engineering space , through Industrial Digital Transformation . 

 I have found that when my management team has decided and agreed on a new strategy   ( for example X ) with a end - goal to increase customer satisfaction ( where every single person   in the organisation can contribute either positively or negatively towards customer   satisfaction ratings , the best way to get a point over to all , irrelevant to where you fit into the   organisation , is through story telling .   Story telling provides the means to an end . 

 2 .   Selection 

 One of the recent interactions which was spurred by story telling , was the required to   become ISO ( quality certified ) as a company .   On a managerial level we have decided that in   order to become more qualified for specific projects , we would require an ISO certification   and would need to make such investment .   However , there were some internal personnel   who did not share the same positivity around ISO ( negative mindset ) . 

 I have decided to utilise a story telling method to deal with individuals and groups internally   to resolve the issue . 

 3 .   Application 

 It was clear which internal “ clicks ” , groups and individuals were against the ISO certification   initiative .   Having been through an ISO initiative as part of another organization in a previous   role , I have understood the requirements and the importance of change management . 

 Individual sessions with groups and specific individuals were scheduled , where the “ story ”   was presented , based on hard data ( from previous experience and market analysis ) , had   facts as well as recommendations – all gelled into a story of future vision for the organisation . 

 4 .   Insight 

 Once the story telling was in place , the most common kick - back and element opposed from   all was the fact that ISO certification was seen as a “ paperwork ” exercise , and most people   was against paperwork .   Once the story has highlighted this fact , it was clear that if one could   find a way to eliminate the implementation of any paper - trails as part of implementation , the   complete buy in would be achieved by everyone . 

 Our management team has gone back to the drawing board and agreed that a no - paper   certification methodology will be implemented .   Story telling spurred design thinking for   business innovation in this case , to understand the “ What Is ” and “ What If ” stages , and   based on the what - if ( i.e. no paper ) we have successfully implemented a no - paper ( system   based ) ISO / quality management system . 

 5 .   Approach 

 I believe that story telling creates the framework and basis for communicating a desired end- state to staff ( and clients ) , but also provides the platform for interaction and trust for internal   staff to provide valuable insight on “ what is ” and “ what if ” questions , as part of the design   thinking methodology . 

 I will use story telling as a toolset / skill again and again .
### Output: 