Learning Launch 

 Challenge : 

 Our challenge was to implement alternatives to payment for troubled clients , affected by the   pandemic . We launched an alternative called “ Novations ” , that allowed the reduction of the quota   that customers had to pay monthly through a tome - limit . Our aim was to relieve the client´s cash   flow to make payment in a timely manner with their new income level . We only had 2 %   effectiveness in accepting the alternative . 

 Selection : 

 I select Learning Launch tool since we usually take our individual perception . We are pushy and   believe that out ideas are the best , without subjecting them to the necessary validation .   Furthermore , we fall into the mistake of believing that the right solution for a few clients can be   generalized for all and we do not seek further . 

 We are short - sighted and we want to implement quickly without reaching the bottom of their needs ,   we do not see the essential . We solved too quickly without understanding , that increases our risk   of failure . We don´t solve the inarticulate need of customers who realize that they don´t get what   they expect , they lose their trust and leave . 

 Application : 

 We made a big mistake . We don´t apply Learning Launch before we launch the alternative . We did   not validate customers if the alternative was good for them , if it was easy and if it was to settle in   the current situation , for this reason , we had very low effectiveness and we did not help out   customers that was our main challenge . 

 We´re looking reactively . We called several clients , who had not accepted the alternative , identifying   the causes of their rejection . We choose clients with different levels of income , with critical , average   and low affections , with different products and deadlines . We found out that they did not   understand the benefits of the alternative , and not everyone had the same problem . Some of them   were not seeking to increase their deadlines , preferred discounts for the full payment of their   obligation . Other clients , they required longer deadlines to which we offered and others wanted to   pay with the guarantee , because they had no income . 

 We must always Launch Learning before we implement our initiatives . This tool allows us to validate ,   with our clients , if our ideas are good and that the solution you are experiencing satisfies their needs   and generates values . 

 Learning Launch helps us eliminate the mistakes we usually make : 

 •   Suppose about the unknown ( to guess ) 

 •   Confirmation bias 

 •   Data Quality ( less quantity ) 

 •   Individual thinking 

 •   Waste of time and Money 

 •   Don´t look what´s important 

 Insight : 

 We are often afraid of lose with our proposed initiatives , but Learning Launch allows us to learn   more from our clients and their needs . If we learn new things , we won´t fail . This is already a big   profit . It´s about feeling and living the process of discovering , rather than getting a goal . 

 If you can identify that the solution you are expecting satisfies the pressing need of customers , not   only will they buy solutions but become the best sellers of your products or services , achieving their   loyalty and preference through an emotional connection , making them feel unique . 

 Approach : 

 If we had applied Learning Launch , before we launched the payment alternative , we would have   realized that customers didn´t understand their benefits . It involved a lot of operational activity and   difficulty in making the payment . In addition , we would have understood that each client had a   different situation than a care and a solution that would be in line with their particular need . We   would have taken different alternatives according to customer affecting and preferences . 

 For the next initiatives , we will use Launch Learning tool to test our ideas , to learn , improve , or if we   need to file those that don not work under the current conditions . I have a genuine interest in the   needs of my clients , to know them and to understand if we are satisfying their needs to achieve   their loyalty and preference an by this way get value for everyone . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Learning Launch 

 Challenge : 

 Our challenge was to implement alternatives to payment for troubled clients , affected by the   pandemic . We launched an alternative called “ Novations ” , that allowed the reduction of the quota   that customers had to pay monthly through a tome - limit . Our aim was to relieve the client´s cash   flow to make payment in a timely manner with their new income level . We only had 2 %   effectiveness in accepting the alternative . 

 Selection : 

 I select Learning Launch tool since we usually take our individual perception . We are pushy and   believe that out ideas are the best , without subjecting them to the necessary validation .   Furthermore , we fall into the mistake of believing that the right solution for a few clients can be   generalized for all and we do not seek further . 

 We are short - sighted and we want to implement quickly without reaching the bottom of their needs ,   we do not see the essential . We solved too quickly without understanding , that increases our risk   of failure . We don´t solve the inarticulate need of customers who realize that they don´t get what   they expect , they lose their trust and leave . 

 Application : 

 We made a big mistake . We don´t apply Learning Launch before we launch the alternative . We did   not validate customers if the alternative was good for them , if it was easy and if it was to settle in   the current situation , for this reason , we had very low effectiveness and we did not help out   customers that was our main challenge . 

 We´re looking reactively . We called several clients , who had not accepted the alternative , identifying   the causes of their rejection . We choose clients with different levels of income , with critical , average   and low affections , with different products and deadlines . We found out that they did not   understand the benefits of the alternative , and not everyone had the same problem . Some of them   were not seeking to increase their deadlines , preferred discounts for the full payment of their   obligation . Other clients , they required longer deadlines to which we offered and others wanted to   pay with the guarantee , because they had no income . 

 We must always Launch Learning before we implement our initiatives . This tool allows us to validate ,   with our clients , if our ideas are good and that the solution you are experiencing satisfies their needs   and generates values . 

 Learning Launch helps us eliminate the mistakes we usually make : 

 •   Suppose about the unknown ( to guess ) 

 •   Confirmation bias 

 •   Data Quality ( less quantity ) 

 •   Individual thinking 

 •   Waste of time and Money 

 •   Don´t look what´s important 

 Insight : 

 We are often afraid of lose with our proposed initiatives , but Learning Launch allows us to learn   more from our clients and their needs . If we learn new things , we won´t fail . This is already a big   profit . It´s about feeling and living the process of discovering , rather than getting a goal . 

 If you can identify that the solution you are expecting satisfies the pressing need of customers , not   only will they buy solutions but become the best sellers of your products or services , achieving their   loyalty and preference through an emotional connection , making them feel unique . 

 Approach : 

 If we had applied Learning Launch , before we launched the payment alternative , we would have   realized that customers didn´t understand their benefits . It involved a lot of operational activity and   difficulty in making the payment . In addition , we would have understood that each client had a   different situation than a care and a solution that would be in line with their particular need . We   would have taken different alternatives according to customer affecting and preferences . 

 For the next initiatives , we will use Launch Learning tool to test our ideas , to learn , improve , or if we   need to file those that don not work under the current conditions . I have a genuine interest in the   needs of my clients , to know them and to understand if we are satisfying their needs to achieve   their loyalty and preference an by this way get value for everyone .
### Output: 