Challenge and Selection 

 I often use Storytelling to try to align the people I work with around a common vision . In my role , I am   charged with standing up cross - functional teams to address problems our customers are experiencing .   Most often , my organization is engaged when the problems occur between functions , each of which is   focused on a set of metrics that they do n’t always align . For example , the Sales organization is measured   on Sales , so their primary focus relating to new business is getting orders placed as quickly as possible .   The Fulfillment organization is measured on throughput , so they are primarily focused on how quickly   they process orders once they are completed and sent to them . 

 What was occurring was that Sales was sending in orders with incomplete information . Fulfillment had   no incentive to do any information gathering on their own and rejected any order that did not have   100 % complete information . Sales then had little incentive to provide the necessary information   because it was n’t in their measurement , so they would either not provide the update timely or not   update with incomplete information , only for the order to be rejected again , and the cycle continued   again and again . Eventually when Fulfillment received the complete information , the order was   processed quickly . Sales metrics were good because the initial submission was quick . Fulfillment metrics   were good because completed orders were processed quickly . But the customers waited a long time to   get their order fulfilled and were not happy . 

 An effective story can capture people ’s attention and help break down functional silos while aligning   them around a common goal and strategy , as mentioned in the Storytelling Tool video from week 2 . 

 Application 

 In the example above , I used a story related to the child ’s game Red Rover : 

 In this game , kids split into 2 teams , with each team forming into a line with kids tightly holding the   hands of the 2 kids next to them . Then one team yells “ red rover , red rover let ( someone ’s name from the   other team , for now we ’ll say it ’s Johnny ) come over . ” Then Johnny ’s runs as fast as he can and tries to   break through one of the connected hands in the other line . If he gets past the line of kids , his team wins .   If he does n’t his team loses . So imagine what would happen if the kids in the line dropped their hands   and each kid focused on making sure Johnny did n’t knock them down . What would happen ? Naturally ,   Johnny would run between the kids and get past the line . Each kid in line would think they succeeded in   not getting knocked over , but their team would lose . That is exactly what is happening with our Order   Delivery right now . Each of you think you are doing your part , but as a whole we are not satisfying our   customer , which ultimately means we are losing . 

 Insight & Approach 

 Using this approach inspired the team to see the problem not from their siloed point of view , but as an   issue that collectively needs to be solved for the benefit of our customers , and ultimately making 

 everyone better off . They rallied around the customer view of the problem and Sales agreed to do   better with providing more information in the initial order while Fulfillment agreed to not wait until all   of the information was provided before starting to process the orders . 

 But that example has n’t been my typical course of action . I realize after seeing the information   presented in this course , I could be much more intentional about using storytelling to help change   people ’s perspectives and generate better outcomes . I plan to enact this more going forward . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge and Selection 

 I often use Storytelling to try to align the people I work with around a common vision . In my role , I am   charged with standing up cross - functional teams to address problems our customers are experiencing .   Most often , my organization is engaged when the problems occur between functions , each of which is   focused on a set of metrics that they do n’t always align . For example , the Sales organization is measured   on Sales , so their primary focus relating to new business is getting orders placed as quickly as possible .   The Fulfillment organization is measured on throughput , so they are primarily focused on how quickly   they process orders once they are completed and sent to them . 

 What was occurring was that Sales was sending in orders with incomplete information . Fulfillment had   no incentive to do any information gathering on their own and rejected any order that did not have   100 % complete information . Sales then had little incentive to provide the necessary information   because it was n’t in their measurement , so they would either not provide the update timely or not   update with incomplete information , only for the order to be rejected again , and the cycle continued   again and again . Eventually when Fulfillment received the complete information , the order was   processed quickly . Sales metrics were good because the initial submission was quick . Fulfillment metrics   were good because completed orders were processed quickly . But the customers waited a long time to   get their order fulfilled and were not happy . 

 An effective story can capture people ’s attention and help break down functional silos while aligning   them around a common goal and strategy , as mentioned in the Storytelling Tool video from week 2 . 

 Application 

 In the example above , I used a story related to the child ’s game Red Rover : 

 In this game , kids split into 2 teams , with each team forming into a line with kids tightly holding the   hands of the 2 kids next to them . Then one team yells “ red rover , red rover let ( someone ’s name from the   other team , for now we ’ll say it ’s Johnny ) come over . ” Then Johnny ’s runs as fast as he can and tries to   break through one of the connected hands in the other line . If he gets past the line of kids , his team wins .   If he does n’t his team loses . So imagine what would happen if the kids in the line dropped their hands   and each kid focused on making sure Johnny did n’t knock them down . What would happen ? Naturally ,   Johnny would run between the kids and get past the line . Each kid in line would think they succeeded in   not getting knocked over , but their team would lose . That is exactly what is happening with our Order   Delivery right now . Each of you think you are doing your part , but as a whole we are not satisfying our   customer , which ultimately means we are losing . 

 Insight & Approach 

 Using this approach inspired the team to see the problem not from their siloed point of view , but as an   issue that collectively needs to be solved for the benefit of our customers , and ultimately making 

 everyone better off . They rallied around the customer view of the problem and Sales agreed to do   better with providing more information in the initial order while Fulfillment agreed to not wait until all   of the information was provided before starting to process the orders . 

 But that example has n’t been my typical course of action . I realize after seeing the information   presented in this course , I could be much more intentional about using storytelling to help change   people ’s perspectives and generate better outcomes . I plan to enact this more going forward .
### Output: 