Mind - Mapping 

 1 . Challenge 

 I am a process excellence professional and work with an insurance firm . As a part of our job , 

 my team often come across the task of facilitating the process owners in re - engineering 

 their existing processes to achieve better efficiency and meet customer needs . In one of the 

 recent assignment , we had to facilitate the operations team to improve their new retail 

 business process for better customer experience . The existing process was highly 

 complicated and almost 60 % of it was manually done . During the journey mapping and value 

 chain exercise of the existing process it was realized that a technology oriented solution can 

 address the gaps in the current process . Although realizing that technology can be helpful , 

 the real challenge was to re - engineer and create a new process that is simple and thus can 

 be automated using a technology . The biggest challenge was to ensure that we do n’t end up 

 automating the wastes and complexities in the existing process . This is a cross functional 

 process with 6 departments working in the chain to produce the final service for the 

 customer . 

 2 . Selection 

 The need of the hour was to overcome the usual panic instinct of human brain when 

 confronted with a complex design problem . With symptoms of intense fear it was difficult to 

 get into a problem solving frame of mind . Instead of forcing the mind to come up with 

 solutions which can create stress , mind map opens up possibilities and calms the team . Mind 

 map turns the problem into a positive challenge and brings more clarity to find answers . 

 3 . Application 

 Multiple mind maps were created by the cross functional team to come up with the revised 

 design of the process . But broadly two types of maps were created . Firstly gaps in existing 

 process designs were taken as a central theme of the mind map and all the aspects and 

 causes of the problems were investigated . Detailed maps with sub - branches to each 

 problem and their interrelations were created . This made the team realize why the problems 

 occurred and what they need to consider while designing the new process . Next , a second 

 set of mind maps were created with solutions as a central idea . All the ideas about new 

 design were encouraged , discussed and noted down . Each of the idea was discussed in detail 

 and sub - branches were made to understand the commonality between the ideas . These 

 ideas were then regrouped as various possible solutions . Each of the solutions were then 

 further evaluated under various feasibility criteria like efficiency , time - saving , cost - effective , 

 customer experience , etc . 

 4 . Insight & Approach 

 Mind - mapping activity helped the user participants remain calm at the time of problem 

 solving . Mind Mapping allowed the team to think more creatively and logically in a stable 

 framework . This ‘ big picture ’ way of looking at problem opened up limitless possibilities and 

 engaged the brains , stopping the panic instinct ! Other two alternate approaches that helped 

 the team during mind mapping activity were ( a ) to “ Take a Walk ” – talking a walk while 

 solving problem helps you disconnect physically from the problem , take in fresh air and 

 become creatively inspired and ( b ) to “ Daydreaming ” – taking off your mind from the 

 problem and engaging into focused daydreaming . This makes the team feel more positive 

 and creative . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Mind - Mapping 

 1 . Challenge 

 I am a process excellence professional and work with an insurance firm . As a part of our job , 

 my team often come across the task of facilitating the process owners in re - engineering 

 their existing processes to achieve better efficiency and meet customer needs . In one of the 

 recent assignment , we had to facilitate the operations team to improve their new retail 

 business process for better customer experience . The existing process was highly 

 complicated and almost 60 % of it was manually done . During the journey mapping and value 

 chain exercise of the existing process it was realized that a technology oriented solution can 

 address the gaps in the current process . Although realizing that technology can be helpful , 

 the real challenge was to re - engineer and create a new process that is simple and thus can 

 be automated using a technology . The biggest challenge was to ensure that we do n’t end up 

 automating the wastes and complexities in the existing process . This is a cross functional 

 process with 6 departments working in the chain to produce the final service for the 

 customer . 

 2 . Selection 

 The need of the hour was to overcome the usual panic instinct of human brain when 

 confronted with a complex design problem . With symptoms of intense fear it was difficult to 

 get into a problem solving frame of mind . Instead of forcing the mind to come up with 

 solutions which can create stress , mind map opens up possibilities and calms the team . Mind 

 map turns the problem into a positive challenge and brings more clarity to find answers . 

 3 . Application 

 Multiple mind maps were created by the cross functional team to come up with the revised 

 design of the process . But broadly two types of maps were created . Firstly gaps in existing 

 process designs were taken as a central theme of the mind map and all the aspects and 

 causes of the problems were investigated . Detailed maps with sub - branches to each 

 problem and their interrelations were created . This made the team realize why the problems 

 occurred and what they need to consider while designing the new process . Next , a second 

 set of mind maps were created with solutions as a central idea . All the ideas about new 

 design were encouraged , discussed and noted down . Each of the idea was discussed in detail 

 and sub - branches were made to understand the commonality between the ideas . These 

 ideas were then regrouped as various possible solutions . Each of the solutions were then 

 further evaluated under various feasibility criteria like efficiency , time - saving , cost - effective , 

 customer experience , etc . 

 4 . Insight & Approach 

 Mind - mapping activity helped the user participants remain calm at the time of problem 

 solving . Mind Mapping allowed the team to think more creatively and logically in a stable 

 framework . This ‘ big picture ’ way of looking at problem opened up limitless possibilities and 

 engaged the brains , stopping the panic instinct ! Other two alternate approaches that helped 

 the team during mind mapping activity were ( a ) to “ Take a Walk ” – talking a walk while 

 solving problem helps you disconnect physically from the problem , take in fresh air and 

 become creatively inspired and ( b ) to “ Daydreaming ” – taking off your mind from the 

 problem and engaging into focused daydreaming . This makes the team feel more positive 

 and creative .
### Output: 