Reflection – Mind Mapping 

 Challenge     In the air conditioning technical service reports , it has been detected that one of the most   frequent failures in the installation of the equipment by our customers is the required   refrigerant charge . There is a deficiency in the way in which the technical staff of our   customers carries out the loading of the machines , often being an incomplete load or an   inadequate procedure . On the other hand , the correct refrigerant charge is affected by a   wrong piping and accessories installation .   Inquiring more about the origin of this situation , it has been found that sometimes the   system design is not suitable or the design considerations are incomplete . Within the   design , an adequate calculation of the losses in the pipes and fittings is not made , the   pipes distances and diameters that intervene in the system ’s losses are not taken into   account . Sometimes the problem occurs when selecting equipment . The equipment is not   correctly selected according to the established design and this result in an inadequate   refrigerant charge for the system . There is misinformation or mishandling of the technical   specifications of the equipment we offer , making mistakes when deciding which   equipment is most suitable for the project . Another situation that influences the amount of   refrigerant required in the system is the chosen position of the condensers , either above or   below the evaporators . This is a design decision , although many times during the   installation there are physical problems that imply a change of positions , affecting the   design and its initial considerations . 

 Selection     To get a better description of “ what is ” the current reality , we have selected the Mind   Mapping design tool to easily communicate all this data concerning the refrigerant load   challenge .   With the mind mapping tool , we`ll look for themes and patterns to synthesize   data ; we can state the most important concepts that summarize the problem and find the   connections between them .   Mind Mapping will also help us to detect systematic   differences between the knowledge and skills of the people involved in the air   conditioning project . 

 Application     To apply the Mind Mapping design tool , we have broken down the information by   presenting the most important issues that concern the problem of refrigerant loading in   the systems . We found that the two major themes that impact in this problem are the   DESIGN and INSTALLATION of the systems . Within the Design , we find issues of loss   calculations , equipment selection and equipment positioning . In the Installation , we   found wrong piping route or piping diameters , poor piping and accessories fittings , 

 incomplete refrigerant load or inadequate procedure for loading the system .   Our Mind   Map will look like this : 

 Insight     The most important insight gained by applying the Mind Mapping tool was finding the   issues behind the refrigerant loading problem , in which the logical or apparent failures   are around the installation process , but , when digging deep into the matter , we found   design mistakes that affected directly the refrigerant charge .   This leads us to the fact that   there are deficiencies in the knowledge and skills of the design staff and technical   installers of our clients .   With these thoughts in mind , the possible design criteria must   involve people from the beginning ( design ) to the final ( installation ) system process . 

 Approach     For a next time , I would take a different approach by using a different tool , like the   Storytelling design tool , to create a more vivid impact by putting in the center the true   experiences of the designers and technical installers to generate bigger empathy and a   larger purpose of action within our customers . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Mind Mapping 

 Challenge     In the air conditioning technical service reports , it has been detected that one of the most   frequent failures in the installation of the equipment by our customers is the required   refrigerant charge . There is a deficiency in the way in which the technical staff of our   customers carries out the loading of the machines , often being an incomplete load or an   inadequate procedure . On the other hand , the correct refrigerant charge is affected by a   wrong piping and accessories installation .   Inquiring more about the origin of this situation , it has been found that sometimes the   system design is not suitable or the design considerations are incomplete . Within the   design , an adequate calculation of the losses in the pipes and fittings is not made , the   pipes distances and diameters that intervene in the system ’s losses are not taken into   account . Sometimes the problem occurs when selecting equipment . The equipment is not   correctly selected according to the established design and this result in an inadequate   refrigerant charge for the system . There is misinformation or mishandling of the technical   specifications of the equipment we offer , making mistakes when deciding which   equipment is most suitable for the project . Another situation that influences the amount of   refrigerant required in the system is the chosen position of the condensers , either above or   below the evaporators . This is a design decision , although many times during the   installation there are physical problems that imply a change of positions , affecting the   design and its initial considerations . 

 Selection     To get a better description of “ what is ” the current reality , we have selected the Mind   Mapping design tool to easily communicate all this data concerning the refrigerant load   challenge .   With the mind mapping tool , we`ll look for themes and patterns to synthesize   data ; we can state the most important concepts that summarize the problem and find the   connections between them .   Mind Mapping will also help us to detect systematic   differences between the knowledge and skills of the people involved in the air   conditioning project . 

 Application     To apply the Mind Mapping design tool , we have broken down the information by   presenting the most important issues that concern the problem of refrigerant loading in   the systems . We found that the two major themes that impact in this problem are the   DESIGN and INSTALLATION of the systems . Within the Design , we find issues of loss   calculations , equipment selection and equipment positioning . In the Installation , we   found wrong piping route or piping diameters , poor piping and accessories fittings , 

 incomplete refrigerant load or inadequate procedure for loading the system .   Our Mind   Map will look like this : 

 Insight     The most important insight gained by applying the Mind Mapping tool was finding the   issues behind the refrigerant loading problem , in which the logical or apparent failures   are around the installation process , but , when digging deep into the matter , we found   design mistakes that affected directly the refrigerant charge .   This leads us to the fact that   there are deficiencies in the knowledge and skills of the design staff and technical   installers of our clients .   With these thoughts in mind , the possible design criteria must   involve people from the beginning ( design ) to the final ( installation ) system process . 

 Approach     For a next time , I would take a different approach by using a different tool , like the   Storytelling design tool , to create a more vivid impact by putting in the center the true   experiences of the designers and technical installers to generate bigger empathy and a   larger purpose of action within our customers .
### Output: 