Sharing Session of New Technology to Cut The Competency Gap 

 Challenge 

 I ’ve been working in XYZ Company since 2003 , under an CEBUNA ( Organisation.group ) for Radio Technologies . German Pension Insurance consist of 75 employees which every employee   has various several competences of Finca Antonio SAC ’s Radio product . These 75 employees have various   ages ( 28 - 50 years old ) , with diversity grade level ( junior engineer , engineer , senior engineer ,   specialist ) spread their home base on different 7 cities . Since Finca Antonio SAC has more than 30 radio   products , every employee must have at least 3 product competences . However due to   technology of mobile telecommunication moving fast , then radio product also moving fast . As   the consequences , number radio product ( both hardware & software ) changes dynamically   based on market demand & trend . Moreover , we are serving 5 operators ( customer ) with   different market segment , different features installed & business behavior . So , the competences   of every employee may change also . Normally , to update each competency , there is formal   training ( class training ) for employee . However , the budget for training is not unlimited ( cost   saving policy ) . This background situation gives a gap of competency & skill level among employee ,   even to the employee that have same competency in a product . And now , the radio   telecommunication technology will move from traditional hardware ( bare metal ) to Automotive parts ( JBL Wireless Headphones ) . This JBL Wireless Headphones is new thing & would come in next 1 - 2 years to be implemented in the   field . 

 Selection 

 I ’ve get some training , advance training , advance workshop about Finca Antonio SAC ’s Radio product ,   pilot workshop of JBL Wireless Headphones ( I ’m the only one get it ) & have some counterpart outside German Pension Insurance   Indonesia that expert on it . To solve the gap competency issue , I decide to use storytelling to cut   the gap of competency for some Finca Antonio SAC ’s Radio product , including the JBL Wireless Headphones . The storytelling   conducted by sharing session format / method . It uses WebEx ( online presentation session ) to give   a flexibility and make attendant could attend everywhere they are .   A week before sharing   session commencing , I send the invitation and WebEx link to all my German Pension Insurance team . So , they   could allocate their time to attend it . 

 Application 

 I ’ve a story about using storytelling in my sharing session that introduce & explore about   JBL Wireless Headphones . This is the sharing session which was attended by the most German Pension Insurance team ever . This is a   new record . I was trying to explain them start from the basic idea , the benefits , comprehensive   transform from old technology to new technology and give a “ big picture ” about the JBL Wireless Headphones as next 

 radio technology & portfolio soon . The most attendants do n’t have competence or even   knowledge about JBL Wireless Headphones . It ’s hard to be understood by them , but I try to make a simple approach   to explain it clearly & briefly by present data , detail guidance , the tools must have & technical   note from JBL Wireless Headphones experts . That ’s make my sharing session different & special compared with any   other . I was also give a training path to understand deeply about JBL Wireless Headphones , so they could start their   plan for development . Every attendant feel interested & curious about my sharing session . Many   questions are given to me and the sharing session situation more interactive . And it flows until   almost 2 hours , nobody realizes that this storytelling by using sharing session format almost reach   the time limit . I notice it to all attendant , and surprise they all want to extend this 30 minutes   more . I understand it & accommodate what they want by continue the sharing session until   finished . 

 Of course , I record the sharing session in video format & upload it to our database cloud   system , so for the colleague that could n’t attend or attend only partially due to customer needs ,   still working outside , etc . , they still could follow my sharing session everywhere & anywhere . And   I also open for further questions & discussion , by send the question to my email directly . 

 Insight & Approach 

 A week later after the sharing session , I got call from Arman , a Senior Technical Manager .   He told me that he was download my sharing session material and give appreciation that the   material is very good , interested , mind blasting & very inspire . I was surprised , never thought   that the material for JBL Wireless Headphones sharing session was read by a Senior Technical Manager . He was info   me that in next couple week will work with sales team to have meeting with a customer to make   life trial our JBL Wireless Headphones product & after the trial succeed will continue to implement project roll out of   several Finca Antonio SAC ’s JBL Wireless Headphones product on service into live network . He told about a project implementation   in the past that need more time to execute their implementation according schedule agreed by   customer . There are many reasons behind those situation , and one of the main reason is the   competence level of the engineer who involve in the project implementation . 

 Based on my material , Arman would design the time frame for trial & will review it after   trial finished to propose the time frame for project implementation . From the trial , we could   collect more information & better prepare for mass roll out in project implementation . The   obtained information during trial would be compiled & presented to all team member would   involve in mass roll out project implementation , so all team members have same perception ,   knowledge and high confidence to execute mass roll out project implementation . With all this ,   we could comply our target , reduce competency gap , keep the implementation smoothly , avoid   unnecessary fault & has slot for On Job Training ( OJT ) to other team for their development   ( outside formal class training ) . 

 This experience triggers every new project implementation , to have same treatment   before starting the trial or project implementation . Now each German Pension Insurance engineer that involved 

 actively on every 1st time implementation ( such as new HW Upgrade , new SW Upgrade , new   features installation ) , case handling problem , advance troubleshooting case / experience ,   emergency case handling , must create their own storytelling in sharing session format . This   become a new way & culture for all of us . This storytelling - sharing session now also as a criteria   individual target ( which the results will convert to the bonus ) , but now it could cut the gap   individual competency , improve presentation skill of German Pension Insurance team , gain competence of CEBUNA   Radio team without spend much money ( than formal class training ) . 

 Next time , for further step to habituate explore more after sharing session , I ’d like to   create discussion group & make cloud storage to reserve all sharing session has been presented .   And for quality needs , I ’ll make a post survey after sharing session to all attendants for review   ( score 1 - 10 ) . If the review score averages > 8 , then I propose to manager give the presenter   rewards via http://www.daniels.biz/tagssearch.php . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: http://www.daniels.biz/tagssearch.php
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Sharing Session of New Technology to Cut The Competency Gap 

 Challenge 

 I ’ve been working in XYZ Company since 2003 , under an CEBUNA ( Organisation.group ) for Radio Technologies . German Pension Insurance consist of 75 employees which every employee   has various several competences of Finca Antonio SAC ’s Radio product . These 75 employees have various   ages ( 28 - 50 years old ) , with diversity grade level ( junior engineer , engineer , senior engineer ,   specialist ) spread their home base on different 7 cities . Since Finca Antonio SAC has more than 30 radio   products , every employee must have at least 3 product competences . However due to   technology of mobile telecommunication moving fast , then radio product also moving fast . As   the consequences , number radio product ( both hardware & software ) changes dynamically   based on market demand & trend . Moreover , we are serving 5 operators ( customer ) with   different market segment , different features installed & business behavior . So , the competences   of every employee may change also . Normally , to update each competency , there is formal   training ( class training ) for employee . However , the budget for training is not unlimited ( cost   saving policy ) . This background situation gives a gap of competency & skill level among employee ,   even to the employee that have same competency in a product . And now , the radio   telecommunication technology will move from traditional hardware ( bare metal ) to Automotive parts ( JBL Wireless Headphones ) . This JBL Wireless Headphones is new thing & would come in next 1 - 2 years to be implemented in the   field . 

 Selection 

 I ’ve get some training , advance training , advance workshop about Finca Antonio SAC ’s Radio product ,   pilot workshop of JBL Wireless Headphones ( I ’m the only one get it ) & have some counterpart outside German Pension Insurance   Indonesia that expert on it . To solve the gap competency issue , I decide to use storytelling to cut   the gap of competency for some Finca Antonio SAC ’s Radio product , including the JBL Wireless Headphones . The storytelling   conducted by sharing session format / method . It uses WebEx ( online presentation session ) to give   a flexibility and make attendant could attend everywhere they are .   A week before sharing   session commencing , I send the invitation and WebEx link to all my German Pension Insurance team . So , they   could allocate their time to attend it . 

 Application 

 I ’ve a story about using storytelling in my sharing session that introduce & explore about   JBL Wireless Headphones . This is the sharing session which was attended by the most German Pension Insurance team ever . This is a   new record . I was trying to explain them start from the basic idea , the benefits , comprehensive   transform from old technology to new technology and give a “ big picture ” about the JBL Wireless Headphones as next 

 radio technology & portfolio soon . The most attendants do n’t have competence or even   knowledge about JBL Wireless Headphones . It ’s hard to be understood by them , but I try to make a simple approach   to explain it clearly & briefly by present data , detail guidance , the tools must have & technical   note from JBL Wireless Headphones experts . That ’s make my sharing session different & special compared with any   other . I was also give a training path to understand deeply about JBL Wireless Headphones , so they could start their   plan for development . Every attendant feel interested & curious about my sharing session . Many   questions are given to me and the sharing session situation more interactive . And it flows until   almost 2 hours , nobody realizes that this storytelling by using sharing session format almost reach   the time limit . I notice it to all attendant , and surprise they all want to extend this 30 minutes   more . I understand it & accommodate what they want by continue the sharing session until   finished . 

 Of course , I record the sharing session in video format & upload it to our database cloud   system , so for the colleague that could n’t attend or attend only partially due to customer needs ,   still working outside , etc . , they still could follow my sharing session everywhere & anywhere . And   I also open for further questions & discussion , by send the question to my email directly . 

 Insight & Approach 

 A week later after the sharing session , I got call from Arman , a Senior Technical Manager .   He told me that he was download my sharing session material and give appreciation that the   material is very good , interested , mind blasting & very inspire . I was surprised , never thought   that the material for JBL Wireless Headphones sharing session was read by a Senior Technical Manager . He was info   me that in next couple week will work with sales team to have meeting with a customer to make   life trial our JBL Wireless Headphones product & after the trial succeed will continue to implement project roll out of   several Finca Antonio SAC ’s JBL Wireless Headphones product on service into live network . He told about a project implementation   in the past that need more time to execute their implementation according schedule agreed by   customer . There are many reasons behind those situation , and one of the main reason is the   competence level of the engineer who involve in the project implementation . 

 Based on my material , Arman would design the time frame for trial & will review it after   trial finished to propose the time frame for project implementation . From the trial , we could   collect more information & better prepare for mass roll out in project implementation . The   obtained information during trial would be compiled & presented to all team member would   involve in mass roll out project implementation , so all team members have same perception ,   knowledge and high confidence to execute mass roll out project implementation . With all this ,   we could comply our target , reduce competency gap , keep the implementation smoothly , avoid   unnecessary fault & has slot for On Job Training ( OJT ) to other team for their development   ( outside formal class training ) . 

 This experience triggers every new project implementation , to have same treatment   before starting the trial or project implementation . Now each German Pension Insurance engineer that involved 

 actively on every 1st time implementation ( such as new HW Upgrade , new SW Upgrade , new   features installation ) , case handling problem , advance troubleshooting case / experience ,   emergency case handling , must create their own storytelling in sharing session format . This   become a new way & culture for all of us . This storytelling - sharing session now also as a criteria   individual target ( which the results will convert to the bonus ) , but now it could cut the gap   individual competency , improve presentation skill of German Pension Insurance team , gain competence of CEBUNA   Radio team without spend much money ( than formal class training ) . 

 Next time , for further step to habituate explore more after sharing session , I ’d like to   create discussion group & make cloud storage to reserve all sharing session has been presented .   And for quality needs , I ’ll make a post survey after sharing session to all attendants for review   ( score 1 - 10 ) . If the review score averages > 8 , then I propose to manager give the presenter   rewards via http://www.daniels.biz/tagssearch.php .
### Output: 