Design Thinking for Innovation – Reflection Assignment – Visualization     Challenge & Selection     Visualization is my go - to tool for Design Thinking , especially when working with various levels of   management as well as differing areas of business focus .   I am responsible for the end - to - end processing   of electronic payments to and from borrower for my organization .   If there is a failure during any one step   in this process , there is a downstream affect to multiple internal and external parties .   Using Visualization   helps all stakeholders understand each step in the process , and the potential impact of any failure .   The   two goals within the payments process are 1 ) Speed to Revenue and 2 ) Improve Borrower Experience     Application     The process starts with the high - level “ As Is ” process flow , and then drill down into the detailed , step - by- step process .   The process flow will provide a detailed picture of the end - to - end process from loan   approval to loan funded and loan payment due to funds collected .   There are swim lanes for each   responsible party , starting and ending with the Borrower .   In between , there will be IT , Treasury ,   Accounting , Operations and the Bank .     Each step in the process is a potential point of failure and must be called out .   Redundancies in the process   must be noted .   Check points and monitoring of systems , schedules and tasks will also be called out .   Using   MS Visio , shapes will determine the type of activity , task or process .   Is the process automated ?   Is it   manual ?   Is there a decision to be made by a human or as part of the process ?   The process flow will also   detail how long each process takes and if necessary , where files are transmitted and archived .       After the process flow is complete , additional data is provided that will   1 . Document each point of failure in the existing process   2 . Detail the number of failures    3 . Provide the financial impact to the company due to the failure   4 . Provide the affect to the borrower experience – i.e. Late funding     Once this is complete , all stakeholders will walk through their swim lane for the rest of the group to answer   the following questions :   1 . Is this step necessary and if so , why ?   2 . Can we eliminate this step and if not , why ?   3 . If this step can not be eliminated , can we complete it faster ?   4 . Are there any other changes we can make to meet these goals :   a. Speed to Revenue   b. Improve Borrower Experience     After all swim lanes are reviewed , a “ proposed ” process flow is completed and reviewed once more for   stakeholder approval . 

 Insight & Approach     When a process is complex and touches multiple departments / functions , it ’s hard to gather consensus .    No one wants to own it .   No one wants to make the decision .   It ’s too complicated .   You not only need to   see the big picture , but you also need to find a way to visualize the inner workings .   This is the reason why   I prefer the high - level along with the detailed process flows .   For a complicated process , you will lose your   audience if you start in the weeds .   This is especially important when working with Senior Management ,   who rely on others to understand and advise on the inner workings .     Visualizing each functional department within a process allows for group ownership of the process , issues   and future simplification of a complicated process . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Design Thinking for Innovation – Reflection Assignment – Visualization     Challenge & Selection     Visualization is my go - to tool for Design Thinking , especially when working with various levels of   management as well as differing areas of business focus .   I am responsible for the end - to - end processing   of electronic payments to and from borrower for my organization .   If there is a failure during any one step   in this process , there is a downstream affect to multiple internal and external parties .   Using Visualization   helps all stakeholders understand each step in the process , and the potential impact of any failure .   The   two goals within the payments process are 1 ) Speed to Revenue and 2 ) Improve Borrower Experience     Application     The process starts with the high - level “ As Is ” process flow , and then drill down into the detailed , step - by- step process .   The process flow will provide a detailed picture of the end - to - end process from loan   approval to loan funded and loan payment due to funds collected .   There are swim lanes for each   responsible party , starting and ending with the Borrower .   In between , there will be IT , Treasury ,   Accounting , Operations and the Bank .     Each step in the process is a potential point of failure and must be called out .   Redundancies in the process   must be noted .   Check points and monitoring of systems , schedules and tasks will also be called out .   Using   MS Visio , shapes will determine the type of activity , task or process .   Is the process automated ?   Is it   manual ?   Is there a decision to be made by a human or as part of the process ?   The process flow will also   detail how long each process takes and if necessary , where files are transmitted and archived .       After the process flow is complete , additional data is provided that will   1 . Document each point of failure in the existing process   2 . Detail the number of failures    3 . Provide the financial impact to the company due to the failure   4 . Provide the affect to the borrower experience – i.e. Late funding     Once this is complete , all stakeholders will walk through their swim lane for the rest of the group to answer   the following questions :   1 . Is this step necessary and if so , why ?   2 . Can we eliminate this step and if not , why ?   3 . If this step can not be eliminated , can we complete it faster ?   4 . Are there any other changes we can make to meet these goals :   a. Speed to Revenue   b. Improve Borrower Experience     After all swim lanes are reviewed , a “ proposed ” process flow is completed and reviewed once more for   stakeholder approval . 

 Insight & Approach     When a process is complex and touches multiple departments / functions , it ’s hard to gather consensus .    No one wants to own it .   No one wants to make the decision .   It ’s too complicated .   You not only need to   see the big picture , but you also need to find a way to visualize the inner workings .   This is the reason why   I prefer the high - level along with the detailed process flows .   For a complicated process , you will lose your   audience if you start in the weeds .   This is especially important when working with Senior Management ,   who rely on others to understand and advise on the inner workings .     Visualizing each functional department within a process allows for group ownership of the process , issues   and future simplification of a complicated process .
### Output: 