Reflection – Journey of Mindset Transformation 

 Challenge & Selection 

 I am part of a residential learning ecosystem where fresh hires undergo experiential learning for a period of 90   days . Post the training , the learners head to respective work locations and start working on customer projects .   The real - world challenges can not be solved through the traditional engineering mindset alone . While learning by   doing is the core of our pedagogy , the need to bring in a sense of belongingness and enculturation is a critical part   for an organization to sustain and grow . Transforming the mindset of young graduates who are just out of college   by channelizing their energy towards meaningful outcomes has been a huge challenge . 

 On Campus , the way we perceive / treat the staff who take care of it is so different when compared to our own   house and dear ones . At times , we have seen people deliberately trying to show authority as they pay for the   services . An easy example would be the way people treat staff performing odd jobs . I would like to share one of   the activity , which resulted in creating a sense of belongingness and care for the staff who took care of campus .   Design thinking tools such as storytelling , Empathy map and journey mapping were part of the activity . 

 While everyone is in their own journey , we tend to ignore and empathize with our peers or colleagues for various   reasons . My endeavor or end goal was to make an impact on mindset using design thinking . The learners were   divided into smaller teams of 7 - 10 learners and asked to have empathy - filled conversations with the staff such as   housekeeping , nature keepers , canteen , security personnel etc . 

 Importance of Empathy was shared with the learners along with an overview of core concepts such as empathy   map , value proposition map , desirability & feasibility . The learners were also informed about the innovations led   by Design thinking with examples and stories . 

 While the staff had challenges such as redoing bed ’s and maintaining campus clean , the challenge has always been   in terms transforming and bringing a sense that the campus belonged to each of the residents . The small team of   learners spent time talking to the staff and noting the observations and findings . The team also brainstormed   different aspects of the work and challenges . 

 Insight and Approach 

 While I started to observe teams and their conversation with the staff members , I was surprised to see learners   having a conversation in local language , as most of staff members were not conversant with English . I could also   see both the sides getting emotional as they listened to their journey , stories and aspirations . 

 Post the activity and my interaction with the learners , I found that the stories they heard , struck deep . It helped   the learners realize the effort it takes to do the job day in and day out and the challenges faced by the staff   members . The most beautiful aspect of this workshop is that this activity/ exercise led to various initiatives and   behavioral changes . It did not turn out to be another policy or set of rules to abide . Instead , the learners decided   to cascade and own responsibilities batch after batches . A “ Good Deed ” that enables a learner to experience the   journey of a staff member for few hours during their stay on campus was born . The result was astounding resulting   in the learner taking equal responsibility to keep the campus clean and treat it as his or her own . The learners took   turns and picked activities that empowers as well as reduces rework for the staff members . While the outcome   has been multifold , my favorites are – making your own bed , pushing back chairs after use , keeping things where   they belong and give way for others . Culture now lives on campus and everyone gets to experiences it . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Journey of Mindset Transformation 

 Challenge & Selection 

 I am part of a residential learning ecosystem where fresh hires undergo experiential learning for a period of 90   days . Post the training , the learners head to respective work locations and start working on customer projects .   The real - world challenges can not be solved through the traditional engineering mindset alone . While learning by   doing is the core of our pedagogy , the need to bring in a sense of belongingness and enculturation is a critical part   for an organization to sustain and grow . Transforming the mindset of young graduates who are just out of college   by channelizing their energy towards meaningful outcomes has been a huge challenge . 

 On Campus , the way we perceive / treat the staff who take care of it is so different when compared to our own   house and dear ones . At times , we have seen people deliberately trying to show authority as they pay for the   services . An easy example would be the way people treat staff performing odd jobs . I would like to share one of   the activity , which resulted in creating a sense of belongingness and care for the staff who took care of campus .   Design thinking tools such as storytelling , Empathy map and journey mapping were part of the activity . 

 While everyone is in their own journey , we tend to ignore and empathize with our peers or colleagues for various   reasons . My endeavor or end goal was to make an impact on mindset using design thinking . The learners were   divided into smaller teams of 7 - 10 learners and asked to have empathy - filled conversations with the staff such as   housekeeping , nature keepers , canteen , security personnel etc . 

 Importance of Empathy was shared with the learners along with an overview of core concepts such as empathy   map , value proposition map , desirability & feasibility . The learners were also informed about the innovations led   by Design thinking with examples and stories . 

 While the staff had challenges such as redoing bed ’s and maintaining campus clean , the challenge has always been   in terms transforming and bringing a sense that the campus belonged to each of the residents . The small team of   learners spent time talking to the staff and noting the observations and findings . The team also brainstormed   different aspects of the work and challenges . 

 Insight and Approach 

 While I started to observe teams and their conversation with the staff members , I was surprised to see learners   having a conversation in local language , as most of staff members were not conversant with English . I could also   see both the sides getting emotional as they listened to their journey , stories and aspirations . 

 Post the activity and my interaction with the learners , I found that the stories they heard , struck deep . It helped   the learners realize the effort it takes to do the job day in and day out and the challenges faced by the staff   members . The most beautiful aspect of this workshop is that this activity/ exercise led to various initiatives and   behavioral changes . It did not turn out to be another policy or set of rules to abide . Instead , the learners decided   to cascade and own responsibilities batch after batches . A “ Good Deed ” that enables a learner to experience the   journey of a staff member for few hours during their stay on campus was born . The result was astounding resulting   in the learner taking equal responsibility to keep the campus clean and treat it as his or her own . The learners took   turns and picked activities that empowers as well as reduces rework for the staff members . While the outcome   has been multifold , my favorites are – making your own bed , pushing back chairs after use , keeping things where   they belong and give way for others . Culture now lives on campus and everyone gets to experiences it .
### Output: 