Reflection   ­   Visualization 

 Challenge 

 The   challenge   that   I ’m   facing   is   related   to   a   global   harmonization   initiative   and   I   would   like   to   learn   from   a   group    of   stakeholders   ( in   a   certain   business   area )   how   they   actually   do   a   specific   part   of   their   work .   To   be   more    precise ,   I   would   like   to   understand   which   particular   steps   are   required   within   a   certain   business   process;   what    type   of   information   they   need   and   deliver;   who   else   ( besides   themselves )   are   involved   within   this   process   and    which   computer   systems   or   applications   are   used   within   this   process .       Important   to   know   is   that   these   different   stakeholders   are   based   in   different   countries ,   while   each   of   them   might    do   their   work   in   a   different   manner .   Another   important   element   is   that   these   different   stakeholders   might   not    exactly   know   how   their   peers   from   the   other   countries   do   their   work .    To   so   summarize   my   challenge :   a )   I   would   like   to   learn   how   each   of   the   stakeholders   does   their   work;   b )   I   would    like   to   achieve   that   all   the   stakeholders   also   understand   how   their   various   peers   do   their   work . 

 Selection 

 The   tool   that   I   have   chosen   is   ‘ Visualization ’ .   It   was   my   impression   that   this   would   enable   us   to   achieve   our    required   results .   I   have   learned   that   drawing   can   really   help   to   understand   ‘ the   story ’   that   someone   else   is    explaining .   When   actually   drawing   ‘ the   story ’   live   in   front   of   a   group   of   people ,   it   would   allow   the   person   that   is    explaining   a   particular   ‘ story ’   to   verify   that   it   is   accurate   and   complete   while   the   other   persons   in   the   room   would    actually   learn   from   the   story   as   it   unfolds .   Drawing   will   help   cultivating   the   right   side   of   our   brain   and   improve    visual   thinking .   It   helps   to   keep   people   actively   involved   while   better   remembering   the   content   that   was    presented   and/or   ( co)created .      A   drawing   can   literally   be   anything ,   but   it   is   important   to   stick   to   a   certain   structure   that   anyone   can   easily    follow .   This   would   also   make   it   easier   for   example   to   compare   different   processes   with   each   other .   I   have    decided   to   draw   the   process   on   wide   horizontal   paper   that   would   be   sticked   to   the   wall .   I   would   start   on   the   left    side   ( which   is   the   beginning   of   the   process )   and   would   end   on   the   right   side   ( which   is   the   end   of   the   process ) .    For   each   process   step   I   would   try   to   draw   a   little   doodle   ( a   simple   and   fast   drawing )   that   symbolizes   the   activity .    It   can   include   people ,   computers ,   communication   balloons ,   text ,   etc .   Basically   everything   that   can   help   to   clarify    the   activity .   Drawing   elements   can   also   be   added   to   express   personal   experiences   that   are   related   to   certain    activities .   Any   emotional   state   could   be   added   with   a   simple   doodle   and   some   supporting   text   if   needed .       Information   about   visualization   can   be   found   in   ‘ Week   1 ’   of   this   Design   Thinking   for   Innovation   course . 

 Application 

 I   was   able   to   plan   and   conduct   a   4   hour   afternoon   session   with   our   stakeholders   while   everyone   was   together   in    the   same   room .   Prior   to   the   meeting ,   I ’ve   prepared   the   room   in   order   to   smoothly   start   and   execute   our   session .    The   4   stakeholders   were   sitting   behind   a   desk ,   facing   a   wall .   There   was   sufficient   space   in   the   room   in   order   for    people   to   stand­up   and   walk   around   whenever   one   would   feel   like   doing   this .   The   wall   was   prepared   with   4   wide    sheets   of   paper ,   each   dedicated   for   a   stakeholder   process .     For   each   stakeholder   we ’ve   taken   30­40   minutes   to   draw   their   process .   It   was   important   to   ask   the   right    questions   in   order   to :   a )   draw   the   appropriate   level   of   detail;   b )   have   a   consistent   set   of   drawings   that   can   be    approached   by   our   stakeholders   in   the   same   manner;   c )   have   a   consistent   set   of   drawings   that   can   be    compared   with   each   other   by   our   stakeholders .    Each   of   the   drawings   ended   up   as   a   colorful   and   playful   representation   of   a   business   process .   It   contained    illustrations   for   the   various   people   that   are   involved   in   the   process   as   well   as   illustrations   for   material   and    information   that   are   used / created   within   the   process .   The   drawings   also   presented   problems ,   discomforts   and 

 frustrations   that   the   stakeholders   were   experiencing   ( or   seeing )   within   their   process .   These   were   drawn   in   a    playful   manner   in   order   to   make   them   less   personal   and   offencive . 

 Insight 

 During   the   4   hours   session   I   have   experienced   that   the   complete   audience   was   actively   involved .   Instead   of   just    listening   to   someone   who   is   telling   about   a   process ,   they   seemed   to   actually   ‘ experience ’   the   process .   Other    participants   also   interacted   various   times   and   asked   questions   to   the   stakeholder   that   was   explaining   his / her    process .   They   would   sometimes   stand­up ,   walk   to   the   drawing   and   actually   use   it   to   understand   or   deepen   their    knowledge   and   improve   the   drawing   ( which   made   the   drawing   closer   to   the   reality )    I   have   learned   that   this   4   hours   session   was   extremely   efficient :   a )   I   was   able   to   learn   enough   about   their    current   way   of   working   and   understand   the   main   differences   between   the   processes;   b )   The   various    stakeholders   experienced   and   learned   about   the   processes   of   their   peers;   c )   We   have   created   valuable   drawing    material   which   became   a   visual   memory   of   all   that   we ’ve   learned   in   these   4   hours .   By   just   looking   at   the    drawing   ( at   any   moment   in   time ) ,   the   stakeholders   will   be   able   to   directly   connect   with   the   information   and    knowledge   that   was   shared   during   that   meeting .     Additionally ,   the   drawings   can   be   used   to   easily   share   knowledge   with   other   persons   that   were   not   part   of   the    session . 

 Approach 

 A   very   important   insight   for   me   is   that   it   is   difficult   to   facilitate   such   a   meeting   while   also   doing   the   drawing   work .    It   requires   someone   to   be   comfortable   in   both   skills .   I   have   learned   that   facilitating   meetings   in   a   graphical    manner   is   a   serious   skill   that   requires   to   be   developed .   Personally   I   feel   that   I   still   need   to   develop   this   skill    much   further .   I   have   experienced   positive   results   with   my   limited   skills   but   do   not   feel   fully   comfortable   in   doing    it   yet .   I   think   I   can   become   better   in   translating   the   story   into   a   drawing ,   so   I   will   continue   developing   this   skill    because   i ’m   fully   convinced   by   its   value .    Alternatively ,   in   case   a   group   is   larger   and   requires   more   active   facilitation   effort ,   it   would   be   worth   to   have   a    dedicated   graphical   facilitator   to   create   the   drawings . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection   ­   Visualization 

 Challenge 

 The   challenge   that   I ’m   facing   is   related   to   a   global   harmonization   initiative   and   I   would   like   to   learn   from   a   group    of   stakeholders   ( in   a   certain   business   area )   how   they   actually   do   a   specific   part   of   their   work .   To   be   more    precise ,   I   would   like   to   understand   which   particular   steps   are   required   within   a   certain   business   process;   what    type   of   information   they   need   and   deliver;   who   else   ( besides   themselves )   are   involved   within   this   process   and    which   computer   systems   or   applications   are   used   within   this   process .       Important   to   know   is   that   these   different   stakeholders   are   based   in   different   countries ,   while   each   of   them   might    do   their   work   in   a   different   manner .   Another   important   element   is   that   these   different   stakeholders   might   not    exactly   know   how   their   peers   from   the   other   countries   do   their   work .    To   so   summarize   my   challenge :   a )   I   would   like   to   learn   how   each   of   the   stakeholders   does   their   work;   b )   I   would    like   to   achieve   that   all   the   stakeholders   also   understand   how   their   various   peers   do   their   work . 

 Selection 

 The   tool   that   I   have   chosen   is   ‘ Visualization ’ .   It   was   my   impression   that   this   would   enable   us   to   achieve   our    required   results .   I   have   learned   that   drawing   can   really   help   to   understand   ‘ the   story ’   that   someone   else   is    explaining .   When   actually   drawing   ‘ the   story ’   live   in   front   of   a   group   of   people ,   it   would   allow   the   person   that   is    explaining   a   particular   ‘ story ’   to   verify   that   it   is   accurate   and   complete   while   the   other   persons   in   the   room   would    actually   learn   from   the   story   as   it   unfolds .   Drawing   will   help   cultivating   the   right   side   of   our   brain   and   improve    visual   thinking .   It   helps   to   keep   people   actively   involved   while   better   remembering   the   content   that   was    presented   and/or   ( co)created .      A   drawing   can   literally   be   anything ,   but   it   is   important   to   stick   to   a   certain   structure   that   anyone   can   easily    follow .   This   would   also   make   it   easier   for   example   to   compare   different   processes   with   each   other .   I   have    decided   to   draw   the   process   on   wide   horizontal   paper   that   would   be   sticked   to   the   wall .   I   would   start   on   the   left    side   ( which   is   the   beginning   of   the   process )   and   would   end   on   the   right   side   ( which   is   the   end   of   the   process ) .    For   each   process   step   I   would   try   to   draw   a   little   doodle   ( a   simple   and   fast   drawing )   that   symbolizes   the   activity .    It   can   include   people ,   computers ,   communication   balloons ,   text ,   etc .   Basically   everything   that   can   help   to   clarify    the   activity .   Drawing   elements   can   also   be   added   to   express   personal   experiences   that   are   related   to   certain    activities .   Any   emotional   state   could   be   added   with   a   simple   doodle   and   some   supporting   text   if   needed .       Information   about   visualization   can   be   found   in   ‘ Week   1 ’   of   this   Design   Thinking   for   Innovation   course . 

 Application 

 I   was   able   to   plan   and   conduct   a   4   hour   afternoon   session   with   our   stakeholders   while   everyone   was   together   in    the   same   room .   Prior   to   the   meeting ,   I ’ve   prepared   the   room   in   order   to   smoothly   start   and   execute   our   session .    The   4   stakeholders   were   sitting   behind   a   desk ,   facing   a   wall .   There   was   sufficient   space   in   the   room   in   order   for    people   to   stand­up   and   walk   around   whenever   one   would   feel   like   doing   this .   The   wall   was   prepared   with   4   wide    sheets   of   paper ,   each   dedicated   for   a   stakeholder   process .     For   each   stakeholder   we ’ve   taken   30­40   minutes   to   draw   their   process .   It   was   important   to   ask   the   right    questions   in   order   to :   a )   draw   the   appropriate   level   of   detail;   b )   have   a   consistent   set   of   drawings   that   can   be    approached   by   our   stakeholders   in   the   same   manner;   c )   have   a   consistent   set   of   drawings   that   can   be    compared   with   each   other   by   our   stakeholders .    Each   of   the   drawings   ended   up   as   a   colorful   and   playful   representation   of   a   business   process .   It   contained    illustrations   for   the   various   people   that   are   involved   in   the   process   as   well   as   illustrations   for   material   and    information   that   are   used / created   within   the   process .   The   drawings   also   presented   problems ,   discomforts   and 

 frustrations   that   the   stakeholders   were   experiencing   ( or   seeing )   within   their   process .   These   were   drawn   in   a    playful   manner   in   order   to   make   them   less   personal   and   offencive . 

 Insight 

 During   the   4   hours   session   I   have   experienced   that   the   complete   audience   was   actively   involved .   Instead   of   just    listening   to   someone   who   is   telling   about   a   process ,   they   seemed   to   actually   ‘ experience ’   the   process .   Other    participants   also   interacted   various   times   and   asked   questions   to   the   stakeholder   that   was   explaining   his / her    process .   They   would   sometimes   stand­up ,   walk   to   the   drawing   and   actually   use   it   to   understand   or   deepen   their    knowledge   and   improve   the   drawing   ( which   made   the   drawing   closer   to   the   reality )    I   have   learned   that   this   4   hours   session   was   extremely   efficient :   a )   I   was   able   to   learn   enough   about   their    current   way   of   working   and   understand   the   main   differences   between   the   processes;   b )   The   various    stakeholders   experienced   and   learned   about   the   processes   of   their   peers;   c )   We   have   created   valuable   drawing    material   which   became   a   visual   memory   of   all   that   we ’ve   learned   in   these   4   hours .   By   just   looking   at   the    drawing   ( at   any   moment   in   time ) ,   the   stakeholders   will   be   able   to   directly   connect   with   the   information   and    knowledge   that   was   shared   during   that   meeting .     Additionally ,   the   drawings   can   be   used   to   easily   share   knowledge   with   other   persons   that   were   not   part   of   the    session . 

 Approach 

 A   very   important   insight   for   me   is   that   it   is   difficult   to   facilitate   such   a   meeting   while   also   doing   the   drawing   work .    It   requires   someone   to   be   comfortable   in   both   skills .   I   have   learned   that   facilitating   meetings   in   a   graphical    manner   is   a   serious   skill   that   requires   to   be   developed .   Personally   I   feel   that   I   still   need   to   develop   this   skill    much   further .   I   have   experienced   positive   results   with   my   limited   skills   but   do   not   feel   fully   comfortable   in   doing    it   yet .   I   think   I   can   become   better   in   translating   the   story   into   a   drawing ,   so   I   will   continue   developing   this   skill    because   i ’m   fully   convinced   by   its   value .    Alternatively ,   in   case   a   group   is   larger   and   requires   more   active   facilitation   effort ,   it   would   be   worth   to   have   a    dedicated   graphical   facilitator   to   create   the   drawings .
### Output: 