C1 - Internal use 

 Design Thinking For Innovation 

 By : Sandra Gonzales 

 Reflection- Visualization 

 Challenge 

 I work as a risk and compliance officer in a start - up company . The business environment favours freedom ,   entrepreneurial liberty , openness and empowerment within the employees , creating flexibility and   seamless work environment .   In the age of empowerment and flexibility , controls and procedures have   posed a great challenge . How can we ensure compliance with policies and procedures in the workplace   especially where procedures have not been reinforced before ? The company already has existing policies   which employees are not very conversant with , at the same time , creating new procedures have been   resisted unless on a ‘ putting out fire ’ basis where a crisis occurs . This has posed a great risk in the business   and control failures . 

 With design thinking , we can be able to demystify the problem and come up with ideas and methods of   making controls embraced by employees especially in the said work environment . We will focus on trying   to uncover what our team members , as well as key stakeholders within , consider ineffective or   problematic then generate ideas and methods to help solve this . 

 Selection 

 Looking through design tools , we selected the Visualization tool , which is about visual thinking . It pushes   us beyond using words or language alone . It is a way of unlocking a different part of our brains that allows   us to think nonverbally and that managers might not normally use . This is as referenced by Flor Jackson   in the video lecture . 

 For the development of integrated and complex processes , it is often not enough to communicate   effectively through words and complex explanations . Employees need to understand the need of   observing certain procedures and to be able to see how that affects their day - to - day work . Visualization   tools like drawings , images , sketches , flowcharts help to connect and develop step - by - step understanding   and build a visual aspect to it . This will help us build connections , enable employees to creatively simplify   and align process , and tap into the bigger picture of effective controls . 

 Below is an example of a visual illustration of a process . 

 Making an order process 

 C1 - Internal use 

 Application 

 We began with sitting down with employees in departments teams to understand what they do on a day- to - day basis . We needed to understand why controls are not practiced regularly and why employees do   not effect this . We came to understand that the policies , even though communicated through writing , are   not drilled into their minds for better understanding . 

 Getting to learn their everyday process and procedures , each team was asked to illustrate their process   of working by drawing process chart flows as they discussed . They were asked to illustrate through   diagrams , sketches and arrows how things flow . This created a better understanding and even enabled   the team to put down the process into a standard document , appending the illustration . For effective   controls , the risk and compliance team also highlighted areas of compliance using colour coded writing to   indicate areas of high risk- red , significant risk- orange , medium risk - yellow and low risk- green . This way ,   the teams were able to see the particular areas through the colours that required constant attention   according to level of risk . 

 The team also focused on better communication through video illustrations which remind the employees   policies , with effective visual explanations . Training sessions were also effected where teams participated   by drawing charts of what they understand and having sketches put around the office in areas that needed   to communicate policy . Interactive checklists were created as well where employees were able to know   if they are complying and exercising control . 

 Insight 

 This significantly transformed the challenge which was ensuring compliance of policies and procedures in   the workplace . Employees not only understood how a process flows , but could visually and imaginatively   see the big picture of how exercising control affects their work . They got to have a better understanding   of policies and practice even more . Many teams began creating more procedures within their teams and   building visual charts to explain them . 

 This design tool helped us solve the issue of understanding , and generate more ideas on how to effectively   work in a flexible environment while exercising and observing control . 

 Approach 

 Visualization tool worked ideally in this situation . As mentioned in the video lectures , it is incorporated in   all stages of design thinking from exploration to pattern finding to prototyping and experimentation . This   approach promotes visual thinking and creativity which is great for building innovation ! 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Sandra Gonzales
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: C1 - Internal use 

 Design Thinking For Innovation 

 By : Sandra Gonzales 

 Reflection- Visualization 

 Challenge 

 I work as a risk and compliance officer in a start - up company . The business environment favours freedom ,   entrepreneurial liberty , openness and empowerment within the employees , creating flexibility and   seamless work environment .   In the age of empowerment and flexibility , controls and procedures have   posed a great challenge . How can we ensure compliance with policies and procedures in the workplace   especially where procedures have not been reinforced before ? The company already has existing policies   which employees are not very conversant with , at the same time , creating new procedures have been   resisted unless on a ‘ putting out fire ’ basis where a crisis occurs . This has posed a great risk in the business   and control failures . 

 With design thinking , we can be able to demystify the problem and come up with ideas and methods of   making controls embraced by employees especially in the said work environment . We will focus on trying   to uncover what our team members , as well as key stakeholders within , consider ineffective or   problematic then generate ideas and methods to help solve this . 

 Selection 

 Looking through design tools , we selected the Visualization tool , which is about visual thinking . It pushes   us beyond using words or language alone . It is a way of unlocking a different part of our brains that allows   us to think nonverbally and that managers might not normally use . This is as referenced by Flor Jackson   in the video lecture . 

 For the development of integrated and complex processes , it is often not enough to communicate   effectively through words and complex explanations . Employees need to understand the need of   observing certain procedures and to be able to see how that affects their day - to - day work . Visualization   tools like drawings , images , sketches , flowcharts help to connect and develop step - by - step understanding   and build a visual aspect to it . This will help us build connections , enable employees to creatively simplify   and align process , and tap into the bigger picture of effective controls . 

 Below is an example of a visual illustration of a process . 

 Making an order process 

 C1 - Internal use 

 Application 

 We began with sitting down with employees in departments teams to understand what they do on a day- to - day basis . We needed to understand why controls are not practiced regularly and why employees do   not effect this . We came to understand that the policies , even though communicated through writing , are   not drilled into their minds for better understanding . 

 Getting to learn their everyday process and procedures , each team was asked to illustrate their process   of working by drawing process chart flows as they discussed . They were asked to illustrate through   diagrams , sketches and arrows how things flow . This created a better understanding and even enabled   the team to put down the process into a standard document , appending the illustration . For effective   controls , the risk and compliance team also highlighted areas of compliance using colour coded writing to   indicate areas of high risk- red , significant risk- orange , medium risk - yellow and low risk- green . This way ,   the teams were able to see the particular areas through the colours that required constant attention   according to level of risk . 

 The team also focused on better communication through video illustrations which remind the employees   policies , with effective visual explanations . Training sessions were also effected where teams participated   by drawing charts of what they understand and having sketches put around the office in areas that needed   to communicate policy . Interactive checklists were created as well where employees were able to know   if they are complying and exercising control . 

 Insight 

 This significantly transformed the challenge which was ensuring compliance of policies and procedures in   the workplace . Employees not only understood how a process flows , but could visually and imaginatively   see the big picture of how exercising control affects their work . They got to have a better understanding   of policies and practice even more . Many teams began creating more procedures within their teams and   building visual charts to explain them . 

 This design tool helped us solve the issue of understanding , and generate more ideas on how to effectively   work in a flexible environment while exercising and observing control . 

 Approach 

 Visualization tool worked ideally in this situation . As mentioned in the video lectures , it is incorporated in   all stages of design thinking from exploration to pattern finding to prototyping and experimentation . This   approach promotes visual thinking and creativity which is great for building innovation !
### Output: 