Reflection – Visualization 

 Challenge 

 Working as part of a consulting team for a client looking to digitize their processes to better serve their   customers , we were facing a challenge to align different stakeholders ( eg . product , strategy , IT teams   etc . ) to arrive at a common understanding of the problem statement . Due to the lack of a shared vision ,   there were hurdles in progressing with the project further and needed to be resolved soon . 

 Selection 

 Visualization as a tool , we realized , would allow these teams to see the problem statement from each   other ’s lens making them more understanding of the scope , the customers ’ needs and the challenges   each functional team was facing in execution . 

 Application 

 On our end , we conducted a journey mapping exercise for different stakeholders ( customers ,   middlemen etc . ) to identify the current process ( we called it “ as - is ” ) , their pain points , our proposed   solutions to address these pain points leading to a creation of a desired digital process ( we named it “ to- be ” ) . These “ to - be ” processes needed support from multiple teams like product development , IT   support etc . 

 For our workshop with the client , in a conference room , we invited all the teams and placed the posters   of the stakeholders ’ journeys on the walls . We arranged them as per the story we wanted to tell the   teams . We gave them a guided tour of the journeys and pain points , requested feedback , and   encouraged cross - team discussions for arriving at a common ground . 

 Insight 

 We had earlier interacted with these teams individually but there were always some reservations , from   their side , on the need for a solution or the resources available for developing them . Also , the teams   were focused on their part of problem statement and thus , were unable to approach it holistically . 

 This exercise of alignment through visualization and storytelling led to the resolution of some   differences amongst these teams and , laid bare the constraints they were facing . In addition , there were   some unique solutions and approaches that came to the fore which were better than what we were   suggesting as they were able to view the customers ’ needs from a the viewpoint of a cross - functional   team . 

 Approach 

 This exercise was a breakthrough for our team to progress further with the project , but I felt that we   could have done such an exercise of visualization earlier and more frequently . During the process of   developing the journeys for stakeholders , we could have conducted workshops at intermittent stages to   build alignment earlier and the output would have been much better with the expertise of these cross- functional teams . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Visualization 

 Challenge 

 Working as part of a consulting team for a client looking to digitize their processes to better serve their   customers , we were facing a challenge to align different stakeholders ( eg . product , strategy , IT teams   etc . ) to arrive at a common understanding of the problem statement . Due to the lack of a shared vision ,   there were hurdles in progressing with the project further and needed to be resolved soon . 

 Selection 

 Visualization as a tool , we realized , would allow these teams to see the problem statement from each   other ’s lens making them more understanding of the scope , the customers ’ needs and the challenges   each functional team was facing in execution . 

 Application 

 On our end , we conducted a journey mapping exercise for different stakeholders ( customers ,   middlemen etc . ) to identify the current process ( we called it “ as - is ” ) , their pain points , our proposed   solutions to address these pain points leading to a creation of a desired digital process ( we named it “ to- be ” ) . These “ to - be ” processes needed support from multiple teams like product development , IT   support etc . 

 For our workshop with the client , in a conference room , we invited all the teams and placed the posters   of the stakeholders ’ journeys on the walls . We arranged them as per the story we wanted to tell the   teams . We gave them a guided tour of the journeys and pain points , requested feedback , and   encouraged cross - team discussions for arriving at a common ground . 

 Insight 

 We had earlier interacted with these teams individually but there were always some reservations , from   their side , on the need for a solution or the resources available for developing them . Also , the teams   were focused on their part of problem statement and thus , were unable to approach it holistically . 

 This exercise of alignment through visualization and storytelling led to the resolution of some   differences amongst these teams and , laid bare the constraints they were facing . In addition , there were   some unique solutions and approaches that came to the fore which were better than what we were   suggesting as they were able to view the customers ’ needs from a the viewpoint of a cross - functional   team . 

 Approach 

 This exercise was a breakthrough for our team to progress further with the project , but I felt that we   could have done such an exercise of visualization earlier and more frequently . During the process of   developing the journeys for stakeholders , we could have conducted workshops at intermittent stages to   build alignment earlier and the output would have been much better with the expertise of these cross- functional teams .
### Output: 