Challenge & Selection 

 I am a member of my organization ’s customer services department in the cafe and our challenge   is to improve the workflow ( activities and projects ) within the department in order to decrease   problems that faced customers . For example , wrong in the order , do n't know the ingredients of   the food and suppliers do n’t have information about availability of their products . The project   scope includes the customer service department composed of ten employees , and human   resource department , with whom we work closely . 

 The project is limited to internal resources ( i.e. , budget and employee time ) . The solution should   include an even distribution of working hours amongst the team members . We will focus on   trying to uncover what our team members , 

 Application 

 The first tool I used was the tool of mind mapping , to achieve a shared understanding of a   problem space among a diverse group of directly customers before attempting to identify and   define possible solutions to the problem . I use this approach often with our other customers ,   who are food inspection department that related to government working to deliver their   services of food safety to their customer . 

 If appropriate to the situation , I will borrow the concept to mind mapping that helps to   understand the basics and related to others relationship . The mind map , I often start with learn   about the customers and suppliers , listen and ask questions . Next , try to define the scope , ask   questions assumptions and look for some patterns . Then , come to most important step which is   come up with many solutions , co - create with team members for new ideas .in the last   brainstorm and select the best solutions . Finally , using testing to evaluate , gather learnings and   literate and scale . The mind maps are simple , using simple shapes and icons to understand   easily . 

 For the activity , I will divide the stakeholders ( suppliers ) into 3 groups of participants each   representing different area of interest . Each group receives a paper contain mind map for their   problem that they can write on directly , or use sticky notes to make comments . I give them two- three questions to answer , such as : 1 ) What key important problems they faced ? 2 ) What would   you suggest to make it more accurately reflect your problem space ? 3 ) What key insights do you   have about the relationships between the entities in your problem space ? I give them   approximately 15 minutes to discuss the questions and mark up the graphic . Then I have each   group report out on their answers to those three questions while pointing to the mark - ups on   their maps . As each group reports out , I record commonalities in the insights of each group , and   then additional insights that come from the group discussion on an additional copy of the mind   maps . After the session , I digitize each group ’s poster as an artifact , create a view that combines   the shared and new insights from the group discussion , and then create a revised graphic that   incorporates their feedback and proposed changes that they agreed to as a group . 

 Insight & Approach 

 What I have learned from conducting this exercise with several groups is that while the mind   mapping is important for reinforcing their understanding of the problem they are working to   solve , the more valuable aspect of the activity is the shared insights and shared learning that   occurs while they are working to define their problem space . The maps give the diverse group of   suppliers and customers focal point for discussion that allows them to share their perspectives   and develop insights into potential causes of their problems . They can identify where they are in   the graphic – or if they are missing – and can more quickly gain new insights about relationships   between key entities instead of taking time to identify them . They can also identify variables in   the problem space – that is , it helps them to identify what they do n’t know , in what areas they   need to obtain information or data to provide the values for the variables . 

 Since I discovered that the most valuable aspect is the shared insights and learning , next time I   would use the mind mapping activity as a starting point for a series of design thinking activities . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge & Selection 

 I am a member of my organization ’s customer services department in the cafe and our challenge   is to improve the workflow ( activities and projects ) within the department in order to decrease   problems that faced customers . For example , wrong in the order , do n't know the ingredients of   the food and suppliers do n’t have information about availability of their products . The project   scope includes the customer service department composed of ten employees , and human   resource department , with whom we work closely . 

 The project is limited to internal resources ( i.e. , budget and employee time ) . The solution should   include an even distribution of working hours amongst the team members . We will focus on   trying to uncover what our team members , 

 Application 

 The first tool I used was the tool of mind mapping , to achieve a shared understanding of a   problem space among a diverse group of directly customers before attempting to identify and   define possible solutions to the problem . I use this approach often with our other customers ,   who are food inspection department that related to government working to deliver their   services of food safety to their customer . 

 If appropriate to the situation , I will borrow the concept to mind mapping that helps to   understand the basics and related to others relationship . The mind map , I often start with learn   about the customers and suppliers , listen and ask questions . Next , try to define the scope , ask   questions assumptions and look for some patterns . Then , come to most important step which is   come up with many solutions , co - create with team members for new ideas .in the last   brainstorm and select the best solutions . Finally , using testing to evaluate , gather learnings and   literate and scale . The mind maps are simple , using simple shapes and icons to understand   easily . 

 For the activity , I will divide the stakeholders ( suppliers ) into 3 groups of participants each   representing different area of interest . Each group receives a paper contain mind map for their   problem that they can write on directly , or use sticky notes to make comments . I give them two- three questions to answer , such as : 1 ) What key important problems they faced ? 2 ) What would   you suggest to make it more accurately reflect your problem space ? 3 ) What key insights do you   have about the relationships between the entities in your problem space ? I give them   approximately 15 minutes to discuss the questions and mark up the graphic . Then I have each   group report out on their answers to those three questions while pointing to the mark - ups on   their maps . As each group reports out , I record commonalities in the insights of each group , and   then additional insights that come from the group discussion on an additional copy of the mind   maps . After the session , I digitize each group ’s poster as an artifact , create a view that combines   the shared and new insights from the group discussion , and then create a revised graphic that   incorporates their feedback and proposed changes that they agreed to as a group . 

 Insight & Approach 

 What I have learned from conducting this exercise with several groups is that while the mind   mapping is important for reinforcing their understanding of the problem they are working to   solve , the more valuable aspect of the activity is the shared insights and shared learning that   occurs while they are working to define their problem space . The maps give the diverse group of   suppliers and customers focal point for discussion that allows them to share their perspectives   and develop insights into potential causes of their problems . They can identify where they are in   the graphic – or if they are missing – and can more quickly gain new insights about relationships   between key entities instead of taking time to identify them . They can also identify variables in   the problem space – that is , it helps them to identify what they do n’t know , in what areas they   need to obtain information or data to provide the values for the variables . 

 Since I discovered that the most valuable aspect is the shared insights and learning , next time I   would use the mind mapping activity as a starting point for a series of design thinking activities .
### Output: 