IT Process improvement 

 Challenge As member of the IT Department in a small manufacturing company I am supporting   all   the   other   departments   with   IT tools   ( software )   to   create efficiency in every process . The main IT tool we use for running processes is the   ERP   ( Enterprise   Resource   Planning ) .   The   biggest   challenge   is   to understand   the   internal   customers ’   requirements .   In   some   cases   these requirements are communicated in a very detailed way . In other cases the internal customers have the feeling a process need to be improved but the idea behind needs to be further developed . The focus of this work is on those situations   where   the   internal   customers   expect   to   have   an   interactive consultancy on developing new ideas and IT tools for process improvements . 

 Selection To support our customers in the process improvement we mainly use two tools : Mind Map and Learning Launch . The reason for using Mind Maps is to be aligned with out internal customers on the process that they own and to make them to think deeply on what they expect as an improvement of the process . 

 The second tool we use is the Learning Launch because after an idea is developed , it is easy to run a simple model rather than develop the final solution which potentially could be expensive and missing important features not considered initially . 

 Application We start by mapping the current situation ( what is ) , using a Mind Map . The Mind Map is created together with the internal customer in order to have a real time feedback . The review is done by the customer peers for having different point of views . This step enhance the already good Mind Map created previously . 

 Once it is more clear to our internal customers what they want and we have developed   together   ideas   for   potential   solutions ,   we   start   with   the   first Learning Launch . It is possible to create the first model within the ERP system if the effort is acceptable or “ out of the system ” ( for example using a spreadsheet to simulate the desired result within the ERP ) . 

 Insight 

 It is incredible to see the power of the Mind Map tool . Creating a Mind Map , the internal customer is not only sharing their ideas with the IT department but it seems new ideas are flowing together during the design of the map . After the first Learning Launch , when the result is tested and accepted by the commissioner , we integrate the solution in the ERP or if it is already there we focus on further Learning Launches which are related to new improvements , correction or new requirements , not initially considered . Usually what is not considered initially is related to the user interface which is necessary to be improved to give a better user experience and high efficiency to the new process . 

 Approach 

 Usually it is necessary at least a couple of Learning Launches before to get closer to a good and acceptable solution . Once we have collected enough feedback from the Learning Launches , we are ready to release the final version of the software . Most of the thing included in the very last version were not even considered at the beginning because many ideas were collected during the Learning Launches phases . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: IT Process improvement 

 Challenge As member of the IT Department in a small manufacturing company I am supporting   all   the   other   departments   with   IT tools   ( software )   to   create efficiency in every process . The main IT tool we use for running processes is the   ERP   ( Enterprise   Resource   Planning ) .   The   biggest   challenge   is   to understand   the   internal   customers ’   requirements .   In   some   cases   these requirements are communicated in a very detailed way . In other cases the internal customers have the feeling a process need to be improved but the idea behind needs to be further developed . The focus of this work is on those situations   where   the   internal   customers   expect   to   have   an   interactive consultancy on developing new ideas and IT tools for process improvements . 

 Selection To support our customers in the process improvement we mainly use two tools : Mind Map and Learning Launch . The reason for using Mind Maps is to be aligned with out internal customers on the process that they own and to make them to think deeply on what they expect as an improvement of the process . 

 The second tool we use is the Learning Launch because after an idea is developed , it is easy to run a simple model rather than develop the final solution which potentially could be expensive and missing important features not considered initially . 

 Application We start by mapping the current situation ( what is ) , using a Mind Map . The Mind Map is created together with the internal customer in order to have a real time feedback . The review is done by the customer peers for having different point of views . This step enhance the already good Mind Map created previously . 

 Once it is more clear to our internal customers what they want and we have developed   together   ideas   for   potential   solutions ,   we   start   with   the   first Learning Launch . It is possible to create the first model within the ERP system if the effort is acceptable or “ out of the system ” ( for example using a spreadsheet to simulate the desired result within the ERP ) . 

 Insight 

 It is incredible to see the power of the Mind Map tool . Creating a Mind Map , the internal customer is not only sharing their ideas with the IT department but it seems new ideas are flowing together during the design of the map . After the first Learning Launch , when the result is tested and accepted by the commissioner , we integrate the solution in the ERP or if it is already there we focus on further Learning Launches which are related to new improvements , correction or new requirements , not initially considered . Usually what is not considered initially is related to the user interface which is necessary to be improved to give a better user experience and high efficiency to the new process . 

 Approach 

 Usually it is necessary at least a couple of Learning Launches before to get closer to a good and acceptable solution . Once we have collected enough feedback from the Learning Launches , we are ready to release the final version of the software . Most of the thing included in the very last version were not even considered at the beginning because many ideas were collected during the Learning Launches phases .
### Output: 