Hypothesis :       Working from home for the call center employees , will increase overall productivity rate and   job satisfaction .       Challenge :     As a member of my organization ’s general services department , it is our challenge to increase   the efficiency , lower the cost and to increase the employees job satisfaction . The project itself   consist of 7 employees in collaboration with other departments such as the IT and facility   management departments . The project in this basis depends on limited resources within the   organization itself and might not require any additional special tools ( hardware or software ) .   A duration of 30 days is set for this project and working shifts based of a total of 8 hours 5   days a week .       Selection :        In order to quickly and broadly test/ experiment the idea our team chose the learning   launch tool . This is based on the team ’s design and thinking of the idea itself and how it   would be experimented .       Application :       For our first trail of the remote system we brought to our attention to the tools ( software &   hardware ) that were provided in collaboration with the other departments and this will   enable us to asses it and whether we could handle day to day tasks such as meeting ,   incoming/ outgoing calls , customer experience . It was found that those tools not only gave   the opportunity to increase the efficiency but also it showed that wider reach of services for   both employees and customers such as , quicker access to data and resources , wider   connection methods , mobility , increased accuracy , lower cost rates and less time   consumption as have been provided from statistical data from other departments in concern .   It means the quality of services has been increased over the quantity which is far more than   expected . Moreover , it was also found that the idea is more practical , adaptable and   applicable . The first experiment took 2 weeks to be assessed with a lower error rate . As these   tools are simple to use hence the fact of the similarity of systems used by the call center   employees . The second trial was to increase the additional resources that were available to   furthermore to enhance the current state of the remote call center to be more flexible in time   and effort .   This will also provide the team more work - life balance . 

 Insight :      As of our implementation of our project from the assigned duration it came to our attention   that the results from those tools came up to our expectations and has increased t the   department ’s productivity . Assuming that there are no restrictions to use them from home   as some of the data found to be fragile to be viewed by any non - authorized person to get   access to .     Approach :     As our team has been gone through this process in which they used all tools provided , we   came to the conclusion that those tools are the most appropriate to be used in this project   and could be easily implemented within the organization as it is a user - friendly interface   that brings to the success of working from home . But bearing in mind that this could be   used as a foundation for upcoming projects in near future . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Hypothesis :       Working from home for the call center employees , will increase overall productivity rate and   job satisfaction .       Challenge :     As a member of my organization ’s general services department , it is our challenge to increase   the efficiency , lower the cost and to increase the employees job satisfaction . The project itself   consist of 7 employees in collaboration with other departments such as the IT and facility   management departments . The project in this basis depends on limited resources within the   organization itself and might not require any additional special tools ( hardware or software ) .   A duration of 30 days is set for this project and working shifts based of a total of 8 hours 5   days a week .       Selection :        In order to quickly and broadly test/ experiment the idea our team chose the learning   launch tool . This is based on the team ’s design and thinking of the idea itself and how it   would be experimented .       Application :       For our first trail of the remote system we brought to our attention to the tools ( software &   hardware ) that were provided in collaboration with the other departments and this will   enable us to asses it and whether we could handle day to day tasks such as meeting ,   incoming/ outgoing calls , customer experience . It was found that those tools not only gave   the opportunity to increase the efficiency but also it showed that wider reach of services for   both employees and customers such as , quicker access to data and resources , wider   connection methods , mobility , increased accuracy , lower cost rates and less time   consumption as have been provided from statistical data from other departments in concern .   It means the quality of services has been increased over the quantity which is far more than   expected . Moreover , it was also found that the idea is more practical , adaptable and   applicable . The first experiment took 2 weeks to be assessed with a lower error rate . As these   tools are simple to use hence the fact of the similarity of systems used by the call center   employees . The second trial was to increase the additional resources that were available to   furthermore to enhance the current state of the remote call center to be more flexible in time   and effort .   This will also provide the team more work - life balance . 

 Insight :      As of our implementation of our project from the assigned duration it came to our attention   that the results from those tools came up to our expectations and has increased t the   department ’s productivity . Assuming that there are no restrictions to use them from home   as some of the data found to be fragile to be viewed by any non - authorized person to get   access to .     Approach :     As our team has been gone through this process in which they used all tools provided , we   came to the conclusion that those tools are the most appropriate to be used in this project   and could be easily implemented within the organization as it is a user - friendly interface   that brings to the success of working from home . But bearing in mind that this could be   used as a foundation for upcoming projects in near future .
### Output: 