Reflection – Mind Mapping 

 Challenge   Currently , we have no established service offering that depicts how design thinking can create more value   or how we can ultimately create better customer value at my organisation .   I am at a technology consulting   firm that focuses more on the delivery of projects than on the discovery of projects . I want my organisation   to start using design thinking to help define the right problem      To ensure that I had support from the business , I had a series of meetings and workshops with senior   stakeholders to engage them and help them conceptualise the benefit . To help these stakeholders   conceptualise the value of adopting design thinking concepts and the value of using them in the work we   do , I brought them on the journey that I had been through in my discovery of design and its benefits .      Through this course I learnt the value of design thinking and how important it is to speak to and understand   your user / customer .   I find the power of empathy invigorating and believe that finding meaning in the work   that you do and sharing my learnings with others is important . As this belief was shared by a few others at   my organisation , we formed a small working group to challenge the above problem .      Selection   I am going to use the mind mapping technique from session 3 , idea generation . I am choosing to use this   tool specifically because I am working with a small working group where everyone has different ideas of the   direction we want the organsation to go in . I will use this working group to work towards improving the   service offerings we have for our clients .      In doing the mind mapping I plan to identify patterns and themes . We will use the affinity mapping   technique to group insights that have common themes so we will be able to see outliers . I really like using   mind mapping as a way of brainstorming as it allows me to work collaboratively with others to ideate and   co - create . Each person will have equal opportunity to share their ideas with the group . Once I perform this   exercise I will be able to determine the different personas for the ranging audiences that this will be sold to .   This is very important as each persona will have different motivations and thus , different stated and   unstated needs .      Application   I will run a 1 hour mind mapping workshop . I will start the workshop by introducing a how might we   statement to ensure that everyone is aligned . “ How might we incorporate human centred design into our   current service offering so we can provide an end - to - end service to our client that really investigates the   end users ’ needs ? ” I will aim to mind map the ideas and values of the current state of the organsation and   explore where we want to be in the future .      I will have everyone brainstorm their ideas individually for a few minutes . Then they will pair up and share   their ideas with another person . Finally , everyone will come back to the group ( 8 people ) to discuss . This   will give everyone the opportunity to explore different ideas that they might not have thought of . The sharing   of ideas is really powerful as it allows different people to have a voice . Usually a meeting that involves   discussion and brainstorming is overpowered by an extrovert ’s agenda or the opinion of the highest paid   person in the room ; this can limit diversity of idea generation .      From this we will use affinity mapping to identify common themes and outliers . Once we have done this we   can have an open discussion about how to move forward as a company using the insights we developed in   our mapping . This will help facilitate co - creation so that everyone feels that they have contributed towards   these changes . This will ensure that everyone has a better understanding of the value of design thinking by   applying this to our projects .      Insights   Throughout the brainstorm we were able to share and collaborate our ideas . During the session people   challenged each other and as facilitator , I tried to have a productive brainstorming session by including   every topic mentioned and by not letting anyone shutdown other people ’s ideas . If I ran this workshop   again , I would initially place more emphasis on the importance of getting all ideas down and on people   respecting everyone ’s ideas . This will help with the discussion and any challenges when people do n’t   agree . 

 After we completed the brainstorm exercise , I provided everyone with a single vote each for what they   believed is highest priority . To do this we used affinity mapping to group together similar insights and   related themes that we believed complimented each other . These are evident by the rainbow outlining   below . In addition to this , relationships between the different ideas grew more and more evident and it   became easier to understand the direction we wanted to go in and what values we would be able to   package as a service offering .      In employing values of stewardship and resilience we want to go forward and make this service   sustainable . As evidenced by the image below , we found that the key element underpinning the different   ideas is to embed and empower our people to have a growth mindset . Going forward if we continue to be   open to learning and accepting uncertainty , we can be far more innovative and learn to fail fast and quick .      At the end of the exercise , everyone in the room acknowledged its effectiveness . We worked together to   understand the problem statement and determine how to address it in a short period of time . 

 Approach & Next Steps   Going forward , I would split this brainstorming session up to allow for the initial discussion about the   problem so that we define it more clearly before brainstorming . I noticed that people started to mislead the   conversation at points . This resulted in some ideas not being explored in enough detail .     I would like to include a few more senior stakeholders next time . Stakeholders ’ will then be able to validate   assumptions early . This will also help drive the initiative and demonstrate top down support within the   organisation .     In future I am excited to use some of these insights to start workshopping how we can share this with our   organisation . It is important for us to bring everyone along on the journey to successfully address the   changes . I hope to continue practicing my learning by introducing visualisation facilitation in coming   workshops to help solve complex problems . This will help highlight the importance of being able to show   and not tell . Each of the different topics learnt in this course are so powerful when used together . As people   become more comfortable with ideation , I will start applying visualisation facilitation and storytelling to help   drive the conversation about benefits for the end user . By pairing our strengths in strategic and analytical   thinking with curiosity using design thinking , I hope to contribute to the ongoing success of my organisation . 

 Copyright 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Mind Mapping 

 Challenge   Currently , we have no established service offering that depicts how design thinking can create more value   or how we can ultimately create better customer value at my organisation .   I am at a technology consulting   firm that focuses more on the delivery of projects than on the discovery of projects . I want my organisation   to start using design thinking to help define the right problem      To ensure that I had support from the business , I had a series of meetings and workshops with senior   stakeholders to engage them and help them conceptualise the benefit . To help these stakeholders   conceptualise the value of adopting design thinking concepts and the value of using them in the work we   do , I brought them on the journey that I had been through in my discovery of design and its benefits .      Through this course I learnt the value of design thinking and how important it is to speak to and understand   your user / customer .   I find the power of empathy invigorating and believe that finding meaning in the work   that you do and sharing my learnings with others is important . As this belief was shared by a few others at   my organisation , we formed a small working group to challenge the above problem .      Selection   I am going to use the mind mapping technique from session 3 , idea generation . I am choosing to use this   tool specifically because I am working with a small working group where everyone has different ideas of the   direction we want the organsation to go in . I will use this working group to work towards improving the   service offerings we have for our clients .      In doing the mind mapping I plan to identify patterns and themes . We will use the affinity mapping   technique to group insights that have common themes so we will be able to see outliers . I really like using   mind mapping as a way of brainstorming as it allows me to work collaboratively with others to ideate and   co - create . Each person will have equal opportunity to share their ideas with the group . Once I perform this   exercise I will be able to determine the different personas for the ranging audiences that this will be sold to .   This is very important as each persona will have different motivations and thus , different stated and   unstated needs .      Application   I will run a 1 hour mind mapping workshop . I will start the workshop by introducing a how might we   statement to ensure that everyone is aligned . “ How might we incorporate human centred design into our   current service offering so we can provide an end - to - end service to our client that really investigates the   end users ’ needs ? ” I will aim to mind map the ideas and values of the current state of the organsation and   explore where we want to be in the future .      I will have everyone brainstorm their ideas individually for a few minutes . Then they will pair up and share   their ideas with another person . Finally , everyone will come back to the group ( 8 people ) to discuss . This   will give everyone the opportunity to explore different ideas that they might not have thought of . The sharing   of ideas is really powerful as it allows different people to have a voice . Usually a meeting that involves   discussion and brainstorming is overpowered by an extrovert ’s agenda or the opinion of the highest paid   person in the room ; this can limit diversity of idea generation .      From this we will use affinity mapping to identify common themes and outliers . Once we have done this we   can have an open discussion about how to move forward as a company using the insights we developed in   our mapping . This will help facilitate co - creation so that everyone feels that they have contributed towards   these changes . This will ensure that everyone has a better understanding of the value of design thinking by   applying this to our projects .      Insights   Throughout the brainstorm we were able to share and collaborate our ideas . During the session people   challenged each other and as facilitator , I tried to have a productive brainstorming session by including   every topic mentioned and by not letting anyone shutdown other people ’s ideas . If I ran this workshop   again , I would initially place more emphasis on the importance of getting all ideas down and on people   respecting everyone ’s ideas . This will help with the discussion and any challenges when people do n’t   agree . 

 After we completed the brainstorm exercise , I provided everyone with a single vote each for what they   believed is highest priority . To do this we used affinity mapping to group together similar insights and   related themes that we believed complimented each other . These are evident by the rainbow outlining   below . In addition to this , relationships between the different ideas grew more and more evident and it   became easier to understand the direction we wanted to go in and what values we would be able to   package as a service offering .      In employing values of stewardship and resilience we want to go forward and make this service   sustainable . As evidenced by the image below , we found that the key element underpinning the different   ideas is to embed and empower our people to have a growth mindset . Going forward if we continue to be   open to learning and accepting uncertainty , we can be far more innovative and learn to fail fast and quick .      At the end of the exercise , everyone in the room acknowledged its effectiveness . We worked together to   understand the problem statement and determine how to address it in a short period of time . 

 Approach & Next Steps   Going forward , I would split this brainstorming session up to allow for the initial discussion about the   problem so that we define it more clearly before brainstorming . I noticed that people started to mislead the   conversation at points . This resulted in some ideas not being explored in enough detail .     I would like to include a few more senior stakeholders next time . Stakeholders ’ will then be able to validate   assumptions early . This will also help drive the initiative and demonstrate top down support within the   organisation .     In future I am excited to use some of these insights to start workshopping how we can share this with our   organisation . It is important for us to bring everyone along on the journey to successfully address the   changes . I hope to continue practicing my learning by introducing visualisation facilitation in coming   workshops to help solve complex problems . This will help highlight the importance of being able to show   and not tell . Each of the different topics learnt in this course are so powerful when used together . As people   become more comfortable with ideation , I will start applying visualisation facilitation and storytelling to help   drive the conversation about benefits for the end user . By pairing our strengths in strategic and analytical   thinking with curiosity using design thinking , I hope to contribute to the ongoing success of my organisation . 

 Copyright
### Output: 