Challenge & Selection     This is regarding a traditional company where sales teams are using mail from inquiry to order   process . Everyone in the value chain is busy but the response time to the customer is very high   and erroneous . The current process is 

 The challenge is to reduce the transaction time and errors in the whole value chain . Also ,   generate valuable data for further analysis and decision making . There are various options to   tackle this challenge .     1 . Develop in - house software tool   2 . Use already available software tools in the market   3 . Implement a renowned CRM software     The Company developed an in - house tool ten years back but did not succeed . The sales team   members were not comfortable using the tool because of insufficient functionality and no value- added . In the other 2 options company needs to invest money and due to bad experience of   earlier investment , it is very difficult to ask for further investment . Also , it is very difficult to   justify the return on investment on the tools because the tool will not give tangible benefits .   We took the Learning launches design tool to solve this challenge .     Application & Insight     We started the experiment with option 1 .     Option 1 – Develop an in - house tool . We took the current tool and discuss with all the   stakeholders the challenges with the tool .     We received the following feedback     Sales : We are busy and we do not have time to enter the details in the tool . Also , there is no   benefit to entering the details because the final quotation comes through mail only . There is no   way to address the revision of the offer .     Design : the Tool is just sending us the information about the inquiry however we do not have   any mechanision to store technical data in the tool . We need to send the technical data on the   mail itself .     Sale head : Tool does not have the pricing control mechanism hence not useful for me   Business head : we do not have any inquiry , Win , and Loss data in the tool to get the reports and   do some analysis . 

 Inquiry   from    customer   to   sales    engineer 

 Inquiry   from   sales    to   Design   engineer 

 Design   offer   to    Sales   engineer 

 Price   confirmation    from   Sales   head 

 Price   or   technical    revision 

 Approach     We took the Learning launches approach by small improvement in the tool and understanding   the challenges . The whole cycle starts with the inquiry so it is very important to smoothen the   inquiry entry process . We discussed with the sales team and updated the inquiry page to capture   only the required information . Also , added the functionality to add an attachment in the tool   itself .     It gives motivation to the sales team to add the inquiry in the tool .   We improved the layout of the inquiry page and added commercial details so that the sales team   can capture all the relevant information at one location .   Second step : After that , we discussed with the design team and capture all the relevant technical   information required to be in the tool . We updated the design page to capture the design data in   the tool .     Still , it does give any value because for the design team it is double work . They have to enter the   technical data in the software which is not useful .     The Design team would like to generate the quotation using the technical data so that they need   not send a separate quotation to the sales team .   We implemented the pdf functionality to the tool and now the design can send a technical   quotation to the sales team .     Third step : Sales head : There was no pricing control with the sales head . We changed the   workflow where all the inquires will come to the sales head for pricing .     Now there were 2 flows –   technical data from design to sales team   commercial data from the sales head to the sales team     Conclusion     With the learning launches approach , we used our old tool and serve the customer . Now all the   sales team members are using the tool and are happy to serve the customer 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge & Selection     This is regarding a traditional company where sales teams are using mail from inquiry to order   process . Everyone in the value chain is busy but the response time to the customer is very high   and erroneous . The current process is 

 The challenge is to reduce the transaction time and errors in the whole value chain . Also ,   generate valuable data for further analysis and decision making . There are various options to   tackle this challenge .     1 . Develop in - house software tool   2 . Use already available software tools in the market   3 . Implement a renowned CRM software     The Company developed an in - house tool ten years back but did not succeed . The sales team   members were not comfortable using the tool because of insufficient functionality and no value- added . In the other 2 options company needs to invest money and due to bad experience of   earlier investment , it is very difficult to ask for further investment . Also , it is very difficult to   justify the return on investment on the tools because the tool will not give tangible benefits .   We took the Learning launches design tool to solve this challenge .     Application & Insight     We started the experiment with option 1 .     Option 1 – Develop an in - house tool . We took the current tool and discuss with all the   stakeholders the challenges with the tool .     We received the following feedback     Sales : We are busy and we do not have time to enter the details in the tool . Also , there is no   benefit to entering the details because the final quotation comes through mail only . There is no   way to address the revision of the offer .     Design : the Tool is just sending us the information about the inquiry however we do not have   any mechanision to store technical data in the tool . We need to send the technical data on the   mail itself .     Sale head : Tool does not have the pricing control mechanism hence not useful for me   Business head : we do not have any inquiry , Win , and Loss data in the tool to get the reports and   do some analysis . 

 Inquiry   from    customer   to   sales    engineer 

 Inquiry   from   sales    to   Design   engineer 

 Design   offer   to    Sales   engineer 

 Price   confirmation    from   Sales   head 

 Price   or   technical    revision 

 Approach     We took the Learning launches approach by small improvement in the tool and understanding   the challenges . The whole cycle starts with the inquiry so it is very important to smoothen the   inquiry entry process . We discussed with the sales team and updated the inquiry page to capture   only the required information . Also , added the functionality to add an attachment in the tool   itself .     It gives motivation to the sales team to add the inquiry in the tool .   We improved the layout of the inquiry page and added commercial details so that the sales team   can capture all the relevant information at one location .   Second step : After that , we discussed with the design team and capture all the relevant technical   information required to be in the tool . We updated the design page to capture the design data in   the tool .     Still , it does give any value because for the design team it is double work . They have to enter the   technical data in the software which is not useful .     The Design team would like to generate the quotation using the technical data so that they need   not send a separate quotation to the sales team .   We implemented the pdf functionality to the tool and now the design can send a technical   quotation to the sales team .     Third step : Sales head : There was no pricing control with the sales head . We changed the   workflow where all the inquires will come to the sales head for pricing .     Now there were 2 flows –   technical data from design to sales team   commercial data from the sales head to the sales team     Conclusion     With the learning launches approach , we used our old tool and serve the customer . Now all the   sales team members are using the tool and are happy to serve the customer
### Output: 