Reflection – Storytelling 

 Challenge & Selection 

 Storytelling is a tool I am familiar with , even though I have learnt about it recently . A few years   ago , I used to work in the automobile industry , with an approach on loans for clients . After   enjoying some success , we were having issues and our sales were dropping drastically . To make   things worse , the managers were not accessible and open to new ideas . 

 My personal experience helped me through this rough patch . When I was a youngster , I had   worked with kids teaching them sports , mainly baseball , all of them coming from different social   backgrounds and holding different interests , to the point that some of them were there as an   obligation and not as a choice . Working with children has taught me to focus on what the one in   front of me ( so - called client ) needs , even if it means to change what I am supposed to do . Even if   it ’s something that for many people might be obvious , it was a pretty valuable lesson for me . Back   then , I really leant on telling them stories about what I did and felt when I was in their place , being   a child , being taught and going through difficulties in learning or practicing as they sometimes   experience . The approach I took was different for every one of them . Sometimes it even took me   out of the field and the sport itself , and the way to help those kids was to have a chat with them ,   or to allow them to make use of the space and time in a different way , even if it meant that I had   to change completely my focus . Of course , all that was possible because I never worked on my   own , and had at least one teaching partner in each class . 

 Application 

 That story helped me out on my job , which was too process - driven , thus meaning that every client   was treated as an equal . Even if all the clients had the same intention and had the economic   possibility to purchase our services , that did not mean that they were remotely the same . That   seemed hard to understand for the management Luckily , after missing on a client due to following   strictly what we were asked and not being able to fulfill his need , we got a chance to do things   differently . We spoke to one of our bosses and told him we thought we could have avoid failure if   we had focused on the client as an individual . As an example , I shared with him the story of two   brothers I have met while teaching . Both had come together and were really shy . Yet , one of them   got along with some other kids and shared the day with them . His brother was struggling and   was n’t enjoying the activities . We decided we would take some alone time with him and take a   more playful approach , instead of teaching him through the basics . 

 Insight & Approach 

 We decided I would stay with him and I told him how important was to me taking sports only as a   way to have fun and meet new friends back in my childhood . He told me he feared he would n’t be   good playing . Knowing that , I shared my story with him . Me too , as a kid , had trouble getting to   know , and thus to like baseball . The friends I made there were the reason why I went to practice ,   and it was then that I started to enjoy playing . After that , he relaxed and was able to take   everything one step a time , and ended up the activity making some good friends . 

 That struck on our boss , who understood that they needed to do more “ pre- sales ” work with the   client , and started giving people tasks of meeting with the clients , ask more about how they   consumed any kind of products and services , and not only what we were selling , in order to create   a better understanding of the people we worked with . It is soon to tell , but the change of   approach seems bound to have good consequences . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Storytelling 

 Challenge & Selection 

 Storytelling is a tool I am familiar with , even though I have learnt about it recently . A few years   ago , I used to work in the automobile industry , with an approach on loans for clients . After   enjoying some success , we were having issues and our sales were dropping drastically . To make   things worse , the managers were not accessible and open to new ideas . 

 My personal experience helped me through this rough patch . When I was a youngster , I had   worked with kids teaching them sports , mainly baseball , all of them coming from different social   backgrounds and holding different interests , to the point that some of them were there as an   obligation and not as a choice . Working with children has taught me to focus on what the one in   front of me ( so - called client ) needs , even if it means to change what I am supposed to do . Even if   it ’s something that for many people might be obvious , it was a pretty valuable lesson for me . Back   then , I really leant on telling them stories about what I did and felt when I was in their place , being   a child , being taught and going through difficulties in learning or practicing as they sometimes   experience . The approach I took was different for every one of them . Sometimes it even took me   out of the field and the sport itself , and the way to help those kids was to have a chat with them ,   or to allow them to make use of the space and time in a different way , even if it meant that I had   to change completely my focus . Of course , all that was possible because I never worked on my   own , and had at least one teaching partner in each class . 

 Application 

 That story helped me out on my job , which was too process - driven , thus meaning that every client   was treated as an equal . Even if all the clients had the same intention and had the economic   possibility to purchase our services , that did not mean that they were remotely the same . That   seemed hard to understand for the management Luckily , after missing on a client due to following   strictly what we were asked and not being able to fulfill his need , we got a chance to do things   differently . We spoke to one of our bosses and told him we thought we could have avoid failure if   we had focused on the client as an individual . As an example , I shared with him the story of two   brothers I have met while teaching . Both had come together and were really shy . Yet , one of them   got along with some other kids and shared the day with them . His brother was struggling and   was n’t enjoying the activities . We decided we would take some alone time with him and take a   more playful approach , instead of teaching him through the basics . 

 Insight & Approach 

 We decided I would stay with him and I told him how important was to me taking sports only as a   way to have fun and meet new friends back in my childhood . He told me he feared he would n’t be   good playing . Knowing that , I shared my story with him . Me too , as a kid , had trouble getting to   know , and thus to like baseball . The friends I made there were the reason why I went to practice ,   and it was then that I started to enjoy playing . After that , he relaxed and was able to take   everything one step a time , and ended up the activity making some good friends . 

 That struck on our boss , who understood that they needed to do more “ pre- sales ” work with the   client , and started giving people tasks of meeting with the clients , ask more about how they   consumed any kind of products and services , and not only what we were selling , in order to create   a better understanding of the people we worked with . It is soon to tell , but the change of   approach seems bound to have good consequences .
### Output: 