The Storytellers – Storytelling 

 Challenge 

 There is a group of graduated assistants that guide the academic laboratory practices . They take   the requirements of the teachers and then they have to develop the document that guides the   students during the practices . It is not an easy job , because these graduated assistants are also   students in the post grade program and they also have a lot of duties by their own . So this activity   used to be seeing as a tedious activity , as an administrative one and with a lack of impact for the   community because the evaluations that feedbacks from the students to them lacks of   motivation and the students felt that there was a lottery to have a good graduated assistant   guiding their practices . 

 The challenge then was to connect the graduated assistants to something deeper than just a   “ job ” they had to do and make some impact in the community and this way to increment the   evaluations not just in knowledge but also in motivation for the laboratory practices . I took this   role because I am the laboratory coordinator of the department and the graduated assistants   are my responsibility . 

 Selection 

 As Fernando Tapia , Global Leadership Development Director of Mars Inc , said “ every great   institution has a story behind it ” and “ storytelling is there between solving a problem and   creating a cause”i , I wanted to ( and still do ) create a cause and that is why I decided to use the   storytelling tool . Because I need them to get really involved in this subject I thought that the   storytelling tool could be the one that generates more empathy between me and the graduated   assistants and between them and their students . “ Luckily ” this would put some additional points   to the motivation of the students . 

 Application a Insight 

 I started the process seating down with the graduated assistants and knowing what they thought   about their job , what was hard for them and what was easy . Lunch after lunch I received a lot of   claims about the high requirements of the professors , about the time they did n’t have to make   good practices guides and the lack of interest from some students to learn . The first couple of   meeting we were all drained out as I tried to give feedback to every claim they had and they felt   like there were anything to do . So I decided to start listed to a different story , I understood that   behind all the stories they were telling me , there was actually a message : “ I do n’t have control   over my practices or the students , I do n’t have all the answers and I feel lost ” . 

 So I decided to hear to this new story and started to ask the right questions : ¿ how do you feel   when you get into the lab ? , ¿ how do your students feel about the course ? , ¿ how do you handle   a specific situation ? , etc . and then the motivation of the graduated assistants increased , I   stopped hearing about the lack of time or effort or even the requirements of the professors ,   instead I stated to hear about how something worked in a good way and how they used it in the   practices and how others could use them too . We built more empathy between me and the   graduated assistants , building trust along the way , and at the same time , they built more   empathy with their students increasing the motivation of the students even when the content   of the course did n’t change . 

 I have to say the truth and is that not all the graduated assistants went through the hole process ,   some of them stopped attending to the meetings , I stated to work with 10 and I just kept working 

 with 8 but I understood that I could n’t make empathy with all of them because as Jeanne said   in Lesson 1 “ design thinking is not a one size fits all solution”ii . I will be asking for feedback from   them at the end of this semester as it is not over yet , I think I could use this tool as a new way   to connect with the graduated assistants and to motivate the students as they get conscious of   their role with them . 

 Approach 

 Another tool I could use was visualization , so the graduated assistants could see themselves with   the students and the role they play with them , with the academic guides and with the professors .   I think we would need more time to advance , share and give some feedback about it . It would   be bounding the fact that they could all make a picture of where they are right now and at the   end of the semester trying to bound the students and motivate them . 

 i Taken from the material of week 2 : “ Storytelling Tool ” , Design Thinking for Innovation , Aya Moreno , Univerisity of Virginia trough Coursera .   ii Taken from the material of week 1 : “ Challenge Best : Suited for Design Thinking ” , Design Thinking for   Innovation , Aya Moreno , Univeristy of Virginia trough Coursera . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: The Storytellers – Storytelling 

 Challenge 

 There is a group of graduated assistants that guide the academic laboratory practices . They take   the requirements of the teachers and then they have to develop the document that guides the   students during the practices . It is not an easy job , because these graduated assistants are also   students in the post grade program and they also have a lot of duties by their own . So this activity   used to be seeing as a tedious activity , as an administrative one and with a lack of impact for the   community because the evaluations that feedbacks from the students to them lacks of   motivation and the students felt that there was a lottery to have a good graduated assistant   guiding their practices . 

 The challenge then was to connect the graduated assistants to something deeper than just a   “ job ” they had to do and make some impact in the community and this way to increment the   evaluations not just in knowledge but also in motivation for the laboratory practices . I took this   role because I am the laboratory coordinator of the department and the graduated assistants   are my responsibility . 

 Selection 

 As Fernando Tapia , Global Leadership Development Director of Mars Inc , said “ every great   institution has a story behind it ” and “ storytelling is there between solving a problem and   creating a cause”i , I wanted to ( and still do ) create a cause and that is why I decided to use the   storytelling tool . Because I need them to get really involved in this subject I thought that the   storytelling tool could be the one that generates more empathy between me and the graduated   assistants and between them and their students . “ Luckily ” this would put some additional points   to the motivation of the students . 

 Application a Insight 

 I started the process seating down with the graduated assistants and knowing what they thought   about their job , what was hard for them and what was easy . Lunch after lunch I received a lot of   claims about the high requirements of the professors , about the time they did n’t have to make   good practices guides and the lack of interest from some students to learn . The first couple of   meeting we were all drained out as I tried to give feedback to every claim they had and they felt   like there were anything to do . So I decided to start listed to a different story , I understood that   behind all the stories they were telling me , there was actually a message : “ I do n’t have control   over my practices or the students , I do n’t have all the answers and I feel lost ” . 

 So I decided to hear to this new story and started to ask the right questions : ¿ how do you feel   when you get into the lab ? , ¿ how do your students feel about the course ? , ¿ how do you handle   a specific situation ? , etc . and then the motivation of the graduated assistants increased , I   stopped hearing about the lack of time or effort or even the requirements of the professors ,   instead I stated to hear about how something worked in a good way and how they used it in the   practices and how others could use them too . We built more empathy between me and the   graduated assistants , building trust along the way , and at the same time , they built more   empathy with their students increasing the motivation of the students even when the content   of the course did n’t change . 

 I have to say the truth and is that not all the graduated assistants went through the hole process ,   some of them stopped attending to the meetings , I stated to work with 10 and I just kept working 

 with 8 but I understood that I could n’t make empathy with all of them because as Jeanne said   in Lesson 1 “ design thinking is not a one size fits all solution”ii . I will be asking for feedback from   them at the end of this semester as it is not over yet , I think I could use this tool as a new way   to connect with the graduated assistants and to motivate the students as they get conscious of   their role with them . 

 Approach 

 Another tool I could use was visualization , so the graduated assistants could see themselves with   the students and the role they play with them , with the academic guides and with the professors .   I think we would need more time to advance , share and give some feedback about it . It would   be bounding the fact that they could all make a picture of where they are right now and at the   end of the semester trying to bound the students and motivate them . 

 i Taken from the material of week 2 : “ Storytelling Tool ” , Design Thinking for Innovation , Aya Moreno , Univerisity of Virginia trough Coursera .   ii Taken from the material of week 1 : “ Challenge Best : Suited for Design Thinking ” , Design Thinking for   Innovation , Aya Moreno , Univeristy of Virginia trough Coursera .
### Output: 