Reflection – Storytelling 

 Challenge & Selection : 

 Storytelling is a great tool that I use all the time . I work with team of some entry level employee , MT-   who has just passed the college and also some are there in the company for a much longer duration .   While the old employee in the team have got adjusted , the new lot need lots of handholding so that   they can effectively understand the system / Process and the technical knowledge of the General   Insurance Product .   I spend a lot of time “ opening people up ” and finding ways to inspire them to   improve understanding on the subject matter and take interest in the company objective for the mutual   growth . When I work with seniors in the team , we share stories for different reasons . Often they have   issue with respect to the previous appraisal and felt that they are being sidelined or their growth path is   not being chalked out . I use their feedback against the context of my story to ascertain their goals , and   sometimes we use stories to better understand their challenge , interest and thought processes . I use   this information to develop different strategies to try and find a way that works for them to gain more   confidence so that they can grow in their carrier and its win - win situation for all of us in the team . 

 Application : 

 I have a story about using storytelling . In discussing policy changes with a new recruited- MT , I was   trying to explain to them the benefits of taking a more client focused approach , among other things , and   in particular , of recognizing each person as a unique being , and addressing their individual needs first   and foremost . The MT was going with some trouble time with respect to the personal health and some   family issue . The clients and channel were chasing him hard for timely delivery of the service however   he was not able to address the issue at professional level because of his personal problems and he was   getting bogged down with all the escalation and his performance was getting further dropped .   I listened   to him with open heart and empathized with him . I explained how sometimes addressing the needs of   one individual can impact everyone for the better , even if it seems extreme or out of the ordinary . I told   a story about when I had a similar situation in the past when one of my colleague and close friend had a   similar trouble at both personal / professional life . I had extended some moral support and had extended   some support to finish the work for my friend and given him some breather to manage the trouble he   was facing in the family .   and the same friend had supported me on another instance when I was looking   for some help and in both the situation we managed the official work so effectively that no one in the   company could take a clue of the issue & we won the team of the year award in that period . 

 Insight & Approach : 

 Well , that was an ice – breaker . This story worked really well for him as he really needed individual   attention for that brief time , and he ended up with that and a true support . I asked him if he has made   any close friend in the team who can back him up but since he was new , he lacked bonding . I offered   him couple of days off , and took his responsibility and shared some work among my other teammates .   After a gap of 10 days when he joined , he was amazed to see that there was no pending   escalation / service issue . He thanked all the teammates and took download on all the development in his   absence . I feel really happy to share that he eventually went to become the super - performer of the 

 team and is now actually leading a team and has the same level of empathy for his juniors .   Sometimes a   little story can do a lot of good . This course made me see this as a tool in a new way . When I 've done it   before it was really " ad hoc , " but now I can prepare ahead and think of stories that will assist me in   presenting my ideas and best illuminate them . I had no idea this would ever be considered an asset , but   I am so very grateful that it is ! 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Storytelling 

 Challenge & Selection : 

 Storytelling is a great tool that I use all the time . I work with team of some entry level employee , MT-   who has just passed the college and also some are there in the company for a much longer duration .   While the old employee in the team have got adjusted , the new lot need lots of handholding so that   they can effectively understand the system / Process and the technical knowledge of the General   Insurance Product .   I spend a lot of time “ opening people up ” and finding ways to inspire them to   improve understanding on the subject matter and take interest in the company objective for the mutual   growth . When I work with seniors in the team , we share stories for different reasons . Often they have   issue with respect to the previous appraisal and felt that they are being sidelined or their growth path is   not being chalked out . I use their feedback against the context of my story to ascertain their goals , and   sometimes we use stories to better understand their challenge , interest and thought processes . I use   this information to develop different strategies to try and find a way that works for them to gain more   confidence so that they can grow in their carrier and its win - win situation for all of us in the team . 

 Application : 

 I have a story about using storytelling . In discussing policy changes with a new recruited- MT , I was   trying to explain to them the benefits of taking a more client focused approach , among other things , and   in particular , of recognizing each person as a unique being , and addressing their individual needs first   and foremost . The MT was going with some trouble time with respect to the personal health and some   family issue . The clients and channel were chasing him hard for timely delivery of the service however   he was not able to address the issue at professional level because of his personal problems and he was   getting bogged down with all the escalation and his performance was getting further dropped .   I listened   to him with open heart and empathized with him . I explained how sometimes addressing the needs of   one individual can impact everyone for the better , even if it seems extreme or out of the ordinary . I told   a story about when I had a similar situation in the past when one of my colleague and close friend had a   similar trouble at both personal / professional life . I had extended some moral support and had extended   some support to finish the work for my friend and given him some breather to manage the trouble he   was facing in the family .   and the same friend had supported me on another instance when I was looking   for some help and in both the situation we managed the official work so effectively that no one in the   company could take a clue of the issue & we won the team of the year award in that period . 

 Insight & Approach : 

 Well , that was an ice – breaker . This story worked really well for him as he really needed individual   attention for that brief time , and he ended up with that and a true support . I asked him if he has made   any close friend in the team who can back him up but since he was new , he lacked bonding . I offered   him couple of days off , and took his responsibility and shared some work among my other teammates .   After a gap of 10 days when he joined , he was amazed to see that there was no pending   escalation / service issue . He thanked all the teammates and took download on all the development in his   absence . I feel really happy to share that he eventually went to become the super - performer of the 

 team and is now actually leading a team and has the same level of empathy for his juniors .   Sometimes a   little story can do a lot of good . This course made me see this as a tool in a new way . When I 've done it   before it was really " ad hoc , " but now I can prepare ahead and think of stories that will assist me in   presenting my ideas and best illuminate them . I had no idea this would ever be considered an asset , but   I am so very grateful that it is !
### Output: 