Reflection Storytelling 

 Challenges and Selection . 

 Storytelling is a useful tool , especially when it is required to understand the need   of a costumer or group of costumers , to listen and ask them some questions are   key actions to create empathy therefore get relevant information .   Bearing in mind   design thinking is about solve problems of people , the first step is to create some   conversation space so that costumer feel comfortable then pay him attention , the   result provides you a different perspective of a problem . 

 Currently I am offering business consultancy to entrepreneurs , when I start to   work with one of them , in addition to be responsible and commitment , to be aware   of the importance of knowing him as a human being is the beginning of a strong   business relationship . My costumer and I had a meeting to talk about his needs   and my burning desire for helping him , I started asking him not only questions   about business but also about the story of the entrepreneurship , for instance how   did the idea come up ? I immediately noticed him very enthusiastic answering the   question , I just paid attention , sometimes I interrupted him for asking follow- questions , my last question was about his need , why he had decided to contact   me . 

 Regarding to my costumer , the challenge is to make the entrepreneurship grows ,   it is required to look for new costumers , the business is about a bakery , which   produces handcraft bread , has different products ( hamburger , sandwich , white ,   whole - wheat bread , and croissants ) . These products are offered not only to   restaurants or food trucks in the region but also to people directly . 

 Application . 

 Searching costumers is a complex process , it depends not only to make a list of   potential costumers but also to create a sell and merchandise strategy , part of   my strategy is to offer the products to coffee shops , some of these are famous   for the quality of the coffee , these are visited by both nationals and foreigners .   When I offer the products of the bakery , all starts with a simple call , I try to get a   meeting with the person in charge , I talk about the purpose of the business , say   a brief review of the products and which are some of our important costumers in   the area , and finally when I draw their attention , I ask for a meeting to talk more   deeply about the proposal . It ’s a challenge because once I get the meeting , I need   to tell my purpose , here is when I star to talk about how the business starts up ,   how our recipe has become to be considered a good one by our current   costumers , which have grown hand in hand with our products , also I ask them   about the story of their business to create a sense of empathy . 

 Insight and Approach 

 When I made my mind up about how I should draw the costumer ’s attention ,   storytelling turned out to be an effective tool versus the traditional way of   presenting and offering products . As was mentioned in the beginning of this   reflection , talk about our story and experience is more powerful than just talk   about products characteristics . The approach is to tell our costumer how we are   working and who are trusting in our products to make their dreams come true . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection Storytelling 

 Challenges and Selection . 

 Storytelling is a useful tool , especially when it is required to understand the need   of a costumer or group of costumers , to listen and ask them some questions are   key actions to create empathy therefore get relevant information .   Bearing in mind   design thinking is about solve problems of people , the first step is to create some   conversation space so that costumer feel comfortable then pay him attention , the   result provides you a different perspective of a problem . 

 Currently I am offering business consultancy to entrepreneurs , when I start to   work with one of them , in addition to be responsible and commitment , to be aware   of the importance of knowing him as a human being is the beginning of a strong   business relationship . My costumer and I had a meeting to talk about his needs   and my burning desire for helping him , I started asking him not only questions   about business but also about the story of the entrepreneurship , for instance how   did the idea come up ? I immediately noticed him very enthusiastic answering the   question , I just paid attention , sometimes I interrupted him for asking follow- questions , my last question was about his need , why he had decided to contact   me . 

 Regarding to my costumer , the challenge is to make the entrepreneurship grows ,   it is required to look for new costumers , the business is about a bakery , which   produces handcraft bread , has different products ( hamburger , sandwich , white ,   whole - wheat bread , and croissants ) . These products are offered not only to   restaurants or food trucks in the region but also to people directly . 

 Application . 

 Searching costumers is a complex process , it depends not only to make a list of   potential costumers but also to create a sell and merchandise strategy , part of   my strategy is to offer the products to coffee shops , some of these are famous   for the quality of the coffee , these are visited by both nationals and foreigners .   When I offer the products of the bakery , all starts with a simple call , I try to get a   meeting with the person in charge , I talk about the purpose of the business , say   a brief review of the products and which are some of our important costumers in   the area , and finally when I draw their attention , I ask for a meeting to talk more   deeply about the proposal . It ’s a challenge because once I get the meeting , I need   to tell my purpose , here is when I star to talk about how the business starts up ,   how our recipe has become to be considered a good one by our current   costumers , which have grown hand in hand with our products , also I ask them   about the story of their business to create a sense of empathy . 

 Insight and Approach 

 When I made my mind up about how I should draw the costumer ’s attention ,   storytelling turned out to be an effective tool versus the traditional way of   presenting and offering products . As was mentioned in the beginning of this   reflection , talk about our story and experience is more powerful than just talk   about products characteristics . The approach is to tell our costumer how we are   working and who are trusting in our products to make their dreams come true .
### Output: 