Reflection – Learning Launch 

 Challenge 

 I work as an International Trade Service Specialist in one of the largest financial institutions   in Thailand . My responsibility involves advising on international trade services for corporate   business clients and trade finance operation staffs as well as coordinating with relationship   managers and cash management team to track and boost the use of credit utilization and   international trade transactions . This role requires knowledge of international trade and   products in order to give customers and staffs the right information , and to increase trade   turnover . My / our challenge is that not everyone in the department has the same level of   knowledge .   Previously , when any of my coworkers needs to seek help with detail of a   product , he / she will go and ask another coworker who is believed to be the master of that   certain product . We had a few meetings and came up with the idea of a “ Products on Shelf ”   project . 

 Selection 

 In order to overcome the challenge , I decided to do an experiment by creating a web portal   where everyone can share their knowledge and resources ( put “ Products on Shelf ” ) and to   test whether it will help to increase our abilities to help customers when needed by having   the same level of knowledge . The tool " Learning Launch " is used for this case . I created a   very simple web portal and asked everyone to go on that web portal and share their   knowledge with others . 

 Application 

 After brainstorming with my coworkers , I created the portal using an existing platform — Microsoft Teams — which only took me 30 minutes to set up and send e - mail to everyone   about this portal . I wanted to see if my coworkers would gain more knowledge from one   another through this portal and could eventually have the same level of knowledge with a   hope that everyone would be happy to use this web portal instead of just asking one person   with particular expertise , got the answer , and then the rest still have no idea . With a   “ Product on Shelf ” portal , everyone all have an equal access to the information . 

 Insight 

 After launching the “ Product on Shelf ” portal on Microsoft Teams , I found an obstacle of   different generations of my coworkers who are not familiarized with technology . So , there   were fewer corporations than I expected . I also received some feedback that the old   traditional way of sharing knowledge is good enough and the portal does not seems suitable   for older generations . Therefore , I will soon review this learning launch and plan to find a   better way for the team to overcome the issue of unequal level of knowledge within the   department 

 Approach 

 Having a challenge that the older generations have a hard time with technology , I think I   might have to use visualization as the next tool . When I sent an e - mail to my coworkers to   introduce the portal , maybe I did not use a diagram to explain how to use the portal . For 

 future approach , apart from using words alone I will use image and diagram to make a   manual guide to make it easier for my coworkers to understand how to use the portal . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Learning Launch 

 Challenge 

 I work as an International Trade Service Specialist in one of the largest financial institutions   in Thailand . My responsibility involves advising on international trade services for corporate   business clients and trade finance operation staffs as well as coordinating with relationship   managers and cash management team to track and boost the use of credit utilization and   international trade transactions . This role requires knowledge of international trade and   products in order to give customers and staffs the right information , and to increase trade   turnover . My / our challenge is that not everyone in the department has the same level of   knowledge .   Previously , when any of my coworkers needs to seek help with detail of a   product , he / she will go and ask another coworker who is believed to be the master of that   certain product . We had a few meetings and came up with the idea of a “ Products on Shelf ”   project . 

 Selection 

 In order to overcome the challenge , I decided to do an experiment by creating a web portal   where everyone can share their knowledge and resources ( put “ Products on Shelf ” ) and to   test whether it will help to increase our abilities to help customers when needed by having   the same level of knowledge . The tool " Learning Launch " is used for this case . I created a   very simple web portal and asked everyone to go on that web portal and share their   knowledge with others . 

 Application 

 After brainstorming with my coworkers , I created the portal using an existing platform — Microsoft Teams — which only took me 30 minutes to set up and send e - mail to everyone   about this portal . I wanted to see if my coworkers would gain more knowledge from one   another through this portal and could eventually have the same level of knowledge with a   hope that everyone would be happy to use this web portal instead of just asking one person   with particular expertise , got the answer , and then the rest still have no idea . With a   “ Product on Shelf ” portal , everyone all have an equal access to the information . 

 Insight 

 After launching the “ Product on Shelf ” portal on Microsoft Teams , I found an obstacle of   different generations of my coworkers who are not familiarized with technology . So , there   were fewer corporations than I expected . I also received some feedback that the old   traditional way of sharing knowledge is good enough and the portal does not seems suitable   for older generations . Therefore , I will soon review this learning launch and plan to find a   better way for the team to overcome the issue of unequal level of knowledge within the   department 

 Approach 

 Having a challenge that the older generations have a hard time with technology , I think I   might have to use visualization as the next tool . When I sent an e - mail to my coworkers to   introduce the portal , maybe I did not use a diagram to explain how to use the portal . For 

 future approach , apart from using words alone I will use image and diagram to make a   manual guide to make it easier for my coworkers to understand how to use the portal .
### Output: 