Customer survey – Learning Launch 

 Challenge    As a member of the IT department , the marketing investigation department ask for a survey that   our customers can take online , to know how they feel when they buy in our point of sale . There is   a group of 50 questions , but the solution has to take only 10 in a randomly order .   The customers have the option to enter their name and some phone number if they want to be   contacted by our department . This step is optional .   We have to put some device to capture this information after the customer does the buy .   We are   trying to give some solution in the next two months , in order to have a prototype to know if the   customer are comfortable with it . 

 Selection    We did some internal surveys to know what would be important to evaluate in our point of sales ,   and how the interface would look like . After using some of the tools to investigate the actual   situation , about what would be the ideal situation , we decided to use the learning launch tool in   order to know if the ideas we have are according to what our customer expects .     Application    For our first learning launch we are focusing in how the interface is going to look like , and what   would be the time to take this 10 questions , to know if the customer is comfortable with this . This   because the device is located at the store exit , and the customer would have a lot of products in   their hands .   The second learning launch would be related to how this data will be processed after a group of   customer take the survey . We are contacting a data analysis expert , in order to know how can   translate this data into some actions .     Insight    By applying this tool , we learned that we must improve the way we are going to ask the questions ,   because there are a lot of types of customers , and some times they ca n’t see the size of the font as   we expect . We also learned that we must reduce the number of questions to 5 to 7 , because some   customers are in a hurry , and they ca n’t spend a lot of time .   We are going to work with a   brainstorming , in order to analyze all the customers feedback .     Approach    In all the launches we learned a lot of thing that helped to correct some opportunities , and we   looked for some opportunities in the next launches we are going to do . We use this tool because it   is a way to obtain information directly from our customer , and all the results can be added in our   next launches . We think we can use the mind mapping tool , also , in order to find some patterns   related with the way the customers take the survey . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Customer survey – Learning Launch 

 Challenge    As a member of the IT department , the marketing investigation department ask for a survey that   our customers can take online , to know how they feel when they buy in our point of sale . There is   a group of 50 questions , but the solution has to take only 10 in a randomly order .   The customers have the option to enter their name and some phone number if they want to be   contacted by our department . This step is optional .   We have to put some device to capture this information after the customer does the buy .   We are   trying to give some solution in the next two months , in order to have a prototype to know if the   customer are comfortable with it . 

 Selection    We did some internal surveys to know what would be important to evaluate in our point of sales ,   and how the interface would look like . After using some of the tools to investigate the actual   situation , about what would be the ideal situation , we decided to use the learning launch tool in   order to know if the ideas we have are according to what our customer expects .     Application    For our first learning launch we are focusing in how the interface is going to look like , and what   would be the time to take this 10 questions , to know if the customer is comfortable with this . This   because the device is located at the store exit , and the customer would have a lot of products in   their hands .   The second learning launch would be related to how this data will be processed after a group of   customer take the survey . We are contacting a data analysis expert , in order to know how can   translate this data into some actions .     Insight    By applying this tool , we learned that we must improve the way we are going to ask the questions ,   because there are a lot of types of customers , and some times they ca n’t see the size of the font as   we expect . We also learned that we must reduce the number of questions to 5 to 7 , because some   customers are in a hurry , and they ca n’t spend a lot of time .   We are going to work with a   brainstorming , in order to analyze all the customers feedback .     Approach    In all the launches we learned a lot of thing that helped to correct some opportunities , and we   looked for some opportunities in the next launches we are going to do . We use this tool because it   is a way to obtain information directly from our customer , and all the results can be added in our   next launches . We think we can use the mind mapping tool , also , in order to find some patterns   related with the way the customers take the survey .
### Output: 