Reflection – Storytelling 

 Challenge 

 Storytelling is a tool that I learnt to use in my everyday work by experience . I work in a bank   as a customer service officer and investment consultant . I work with various kinds of people .   My customers come from different countries , different occupational areas , background ,   education , and different needs to be fulfilled . It is essential to comply with the special   characteristics of every group and come up with the most suitable approach for each and   every one . The most difficult challenge that I faced during the first years of my career , was to   invent ways to be effective at my duties and goals and at the same time , to give my clients   what they really need . In order to achieve this , I ought to have a clear knowledge of who   they are and a better understanding of their needs and problems . And the best way to break   the ice and get to know them is by storytelling . 

 Selection 

 The first and most important rule of my storytelling to be successful is to obtain deep   knowledge of my audience . For this , before every appointment , I take some time to review   the data about the client , any special characteristic if noted and the review of previous   meetings . Depending on how the conversation goes , there is always the right time of a   storytelling . Sometimes it is about an experience that I had and sometimes about a case or a   problem another client had faced in the past . 

 I try to present a story that is relevant to the case that is being discussed . This works in two   ways . First , helps my client to realize that he is not the only one in this situation and allows   both of us to develop empathy about the situation that needs to be taken care of . Secondly ,   the presentation of the solution that took place in my story raises his hope that there is a   solution for him , too . For every person in need , it is essential to know that someone has   deep understanding of their situation and also has the will and the mans to provide   solutions . 

 Storytelling also works in the case that the customer has not still reach the point of   realization of his true needs . Using a good story along with asking him questions about what   he thinks or what he would do if were in a similar situation , and then give him   a few   moments of reflection , could help him conclude to what is really important for him and   which his true goal is . 

 Application 

 A case of a storytelling that got very helpful and effective is from a few years ago , when an   old customer came to our appointment looking very anxious . As she explained , her son , 25   years old , wanted to start a business of extreme sports and parachute flying . Wanting to   help him , she was about to withdraw all of her savings , even though she was worried of her   son ’s lack of experience in running a business .   We presented her a story of another   customer of our bank of similar age , who wanted to start his own business , converting a   house his family owned into a multi action playground for children .   As he had no working   experience in the field ( he had studied music ) , he pursued to work for a year in a day care 

 center to learn as much possible . At the same time , he took seminars about children ’s   psychology and business administration . He attended forums and exhibitions in the country   and abroad , getting innovative ideas and searching for the most suitable equipment . As a   young entrepreneur , he filed for subsidy and hired a business consultant to help him with his   business plan .   After more than a year of preparations , he finally started his business , which   flourished . 

 The story helped our client to calm down and realize that such a business venture needs   robust preparation . She guided her son not to rush and but to get all the proper help an   programming . As a result , he started his business the next year and up to now , two years   after , has been very successful and still growing . 

 Insight 

 Most of the times , a true story is the best way to pass through your message , in the most   vivid , colorful and effective way .   You know that you have been successful when people walk   out confident , with a certain vision of what to do next . All it takes is careful preparation , a   powerful story and a strong willing to understand eachother . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Storytelling 

 Challenge 

 Storytelling is a tool that I learnt to use in my everyday work by experience . I work in a bank   as a customer service officer and investment consultant . I work with various kinds of people .   My customers come from different countries , different occupational areas , background ,   education , and different needs to be fulfilled . It is essential to comply with the special   characteristics of every group and come up with the most suitable approach for each and   every one . The most difficult challenge that I faced during the first years of my career , was to   invent ways to be effective at my duties and goals and at the same time , to give my clients   what they really need . In order to achieve this , I ought to have a clear knowledge of who   they are and a better understanding of their needs and problems . And the best way to break   the ice and get to know them is by storytelling . 

 Selection 

 The first and most important rule of my storytelling to be successful is to obtain deep   knowledge of my audience . For this , before every appointment , I take some time to review   the data about the client , any special characteristic if noted and the review of previous   meetings . Depending on how the conversation goes , there is always the right time of a   storytelling . Sometimes it is about an experience that I had and sometimes about a case or a   problem another client had faced in the past . 

 I try to present a story that is relevant to the case that is being discussed . This works in two   ways . First , helps my client to realize that he is not the only one in this situation and allows   both of us to develop empathy about the situation that needs to be taken care of . Secondly ,   the presentation of the solution that took place in my story raises his hope that there is a   solution for him , too . For every person in need , it is essential to know that someone has   deep understanding of their situation and also has the will and the mans to provide   solutions . 

 Storytelling also works in the case that the customer has not still reach the point of   realization of his true needs . Using a good story along with asking him questions about what   he thinks or what he would do if were in a similar situation , and then give him   a few   moments of reflection , could help him conclude to what is really important for him and   which his true goal is . 

 Application 

 A case of a storytelling that got very helpful and effective is from a few years ago , when an   old customer came to our appointment looking very anxious . As she explained , her son , 25   years old , wanted to start a business of extreme sports and parachute flying . Wanting to   help him , she was about to withdraw all of her savings , even though she was worried of her   son ’s lack of experience in running a business .   We presented her a story of another   customer of our bank of similar age , who wanted to start his own business , converting a   house his family owned into a multi action playground for children .   As he had no working   experience in the field ( he had studied music ) , he pursued to work for a year in a day care 

 center to learn as much possible . At the same time , he took seminars about children ’s   psychology and business administration . He attended forums and exhibitions in the country   and abroad , getting innovative ideas and searching for the most suitable equipment . As a   young entrepreneur , he filed for subsidy and hired a business consultant to help him with his   business plan .   After more than a year of preparations , he finally started his business , which   flourished . 

 The story helped our client to calm down and realize that such a business venture needs   robust preparation . She guided her son not to rush and but to get all the proper help an   programming . As a result , he started his business the next year and up to now , two years   after , has been very successful and still growing . 

 Insight 

 Most of the times , a true story is the best way to pass through your message , in the most   vivid , colorful and effective way .   You know that you have been successful when people walk   out confident , with a certain vision of what to do next . All it takes is careful preparation , a   powerful story and a strong willing to understand eachother .
### Output: 