Challenge & selection 

 As a technical consultant working on SIM & relevant services , we remarked recently an   increase of issues after SIM Cards creation in customer warehouse . This situation is   generating many reworks and in worst cases SIM cards are not usable anymore . The   consequence was the increase the cost of quality most of time so impacting the margin of   the company and its reputation . 

 In order to understand the issue , our manager has decided to have a task force in order to   try to identify the root cause of this solution . 

 After a little introduction to design thinking concept , we decided to use mind mapping tool   which is using most of time to find patterns and same themes in ideas . We selected this tool   because we wanted to find patterns between all the ideas we will collect during the idea   generation process ( what is ) in order the find the root cause and the best solution . 

 Application 

 We decided to do the exercise during a seminar as most of team members were available .   We made four teams of 3 persons . The objective was to provide lot of answers for the   following question “ Why are we facing with reworks after SIM card creation ? “ . All the   participants wrote on a piece of paper , one or more potential reasons he was able to find   during 15 minutes . 

 We got many answers as expected ( around 20 answers ) . We stacked all the pieces of papers   on a white board and then try identify patterns . To do so , we group answers by affinities in   different columns . We then give a description to each bloc and after this exercise , we   managed to classify these answers into three main groups : “ Wrong requirements definition   from Customers ” , “ Acceptance tests not well executed by customers ” & “ Technical   acceptance tests complex , long & boring ” . 

 After finding the main potential root causes , we decided to do some propositions of   solutions ( what if ) . We got as examples of solutions : 

 -   Customer training about SIM cards technologies & services delivered by our team 

 -   the implementation of templates of requirements to be checked by customers 

 -   the development of an automatic checking tool 

 The final purpose was to select between these solutions in order to find one or at maximum   two . Thus , we got as main potential solutions : the implementation of templates of   requirements to be checked by customers and the development of an automatic checking   tool . 

 With management team , we decided to develop firstly the automatic checking tool as it will   allow technical team as well as Customers to do check quickly and have a report of potential   errors on applications and SIM specifications based on their requirements . 

 This tool will be used by a little population of technical team and customers . We will then   observe if any improvement has been done on the challenge we were facing before . 

 Insight & approach 

 By applying the mind mapping tool , our team manage from a specific issue to find a great   solution which was far away from our expectation . It allow the development team to use an   agile approach by starting implementing the main tests proposed by day to day users . And   only after one month we remarked that we started to save time spent during testing process   and that tests were well executed because they were done automatically and efficiently by   the tool . 

 This tool will be used broadly in our team because as technical consultant , we are always   facing with issues and it is challenge to always find the good solution . The mind mapping   appears as the good one to use in that situation and I understand from our workshop that it   can be coupled with learning launch for a more satisfying result . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge & selection 

 As a technical consultant working on SIM & relevant services , we remarked recently an   increase of issues after SIM Cards creation in customer warehouse . This situation is   generating many reworks and in worst cases SIM cards are not usable anymore . The   consequence was the increase the cost of quality most of time so impacting the margin of   the company and its reputation . 

 In order to understand the issue , our manager has decided to have a task force in order to   try to identify the root cause of this solution . 

 After a little introduction to design thinking concept , we decided to use mind mapping tool   which is using most of time to find patterns and same themes in ideas . We selected this tool   because we wanted to find patterns between all the ideas we will collect during the idea   generation process ( what is ) in order the find the root cause and the best solution . 

 Application 

 We decided to do the exercise during a seminar as most of team members were available .   We made four teams of 3 persons . The objective was to provide lot of answers for the   following question “ Why are we facing with reworks after SIM card creation ? “ . All the   participants wrote on a piece of paper , one or more potential reasons he was able to find   during 15 minutes . 

 We got many answers as expected ( around 20 answers ) . We stacked all the pieces of papers   on a white board and then try identify patterns . To do so , we group answers by affinities in   different columns . We then give a description to each bloc and after this exercise , we   managed to classify these answers into three main groups : “ Wrong requirements definition   from Customers ” , “ Acceptance tests not well executed by customers ” & “ Technical   acceptance tests complex , long & boring ” . 

 After finding the main potential root causes , we decided to do some propositions of   solutions ( what if ) . We got as examples of solutions : 

 -   Customer training about SIM cards technologies & services delivered by our team 

 -   the implementation of templates of requirements to be checked by customers 

 -   the development of an automatic checking tool 

 The final purpose was to select between these solutions in order to find one or at maximum   two . Thus , we got as main potential solutions : the implementation of templates of   requirements to be checked by customers and the development of an automatic checking   tool . 

 With management team , we decided to develop firstly the automatic checking tool as it will   allow technical team as well as Customers to do check quickly and have a report of potential   errors on applications and SIM specifications based on their requirements . 

 This tool will be used by a little population of technical team and customers . We will then   observe if any improvement has been done on the challenge we were facing before . 

 Insight & approach 

 By applying the mind mapping tool , our team manage from a specific issue to find a great   solution which was far away from our expectation . It allow the development team to use an   agile approach by starting implementing the main tests proposed by day to day users . And   only after one month we remarked that we started to save time spent during testing process   and that tests were well executed because they were done automatically and efficiently by   the tool . 

 This tool will be used broadly in our team because as technical consultant , we are always   facing with issues and it is challenge to always find the good solution . The mind mapping   appears as the good one to use in that situation and I understand from our workshop that it   can be coupled with learning launch for a more satisfying result .
### Output: 