Design Thinking for Innovation 

 University of Virginia 

 Peer - graded Assignment : 

 Reflection 

 María José Reyes 

 Ecuador , March 2018 . 

 Challenge & Selection 

 I will apply the Learning Launch Tool in the company I ’m working in . This company sells cars , provides   spare parts for the vehicles they sell and give post sale service . The challenge I found is the delayed car   delivery time . Usually , a customer bring his car for a checkup , so the workshop makes the maintenance   of it , and then gives the customer a certain hour where the car is going to be ready ; Then the customer   arrives , gets his car back , and pays for the service given . The problem here is that most of the time the   ‘ come back ’ hour predicted is not right , so the client arrives to the workshop and has to wait minutes or   even hours to receive their car back . That ’s considered a bad service , so the quality of the workshop is   dropping . Usually customers do n’t have enough time in their busy day to wait a longer time to receive   their vehicles back , so the challenge is to find a solution that explains why the process in the workshop   gets delayed and how can the extra time get reduced , so the quality of their service can get better . Since   I work in the human resources area , I was able to carry on this little experiment . 

 This tool allows me to find possible necessities to be resolved in a specific group of costumers . In order to   apply this tool , I am going to use the video reference of week # 4 , and create a hypothesis that will allow   me to make a small and cheap experiment based on the truthful information I researched previously . I   choose this tool because I want to resolve a necessity that has been there quite a while , so I have to search   the roots of the delayed work , and then see what I can do about it . Also , the cost of this process is not   high , and I will not need expensive resources to try to fix this issue in the company . 

 Application 

 The hypothesis in this process is : ‘ Analyzing the root of an internal problem allows the company to know   and solve it completely ’ . Based on that , I began the experiment by gathering data that will help me identify   or not the truthfulness of the hypothesis . I made short - individual interviews to the workshop staff ; I asked   them 4 questions based on their daily activities and level of satisfaction in their area . Also , questions based   on their actual organizational environment , so I can evaluate where the issue comes from ( the questions   are attached in the last page ) . 

 The results of this interviews were basically the following : 

 -The environment between workers is not good . 

 -People is not communicating right so , most of the time they got confused between processes , so their   work lasts longer due to lack of information . 

 - They have a time limit for each step in the workshop , but these time is only predicting the time where   the worker makes the technical work , it is not taking on account the time in which a person goes to the   bathroom , resolves stuff with their mates , takes a glass of water and so on ( informal time ) , because they   are not robots , they need to humanize . 

 The data recollected was useful to prepare communication projects between employees of the workshop .   There , they are separated into groups of 4 people , and each person has 3 minutes to write down one   compliment and one recommendation ( related to the job ) for the other 3 members of the group . When   they ’re done writing , they have approximately 7 minutes in total to tell their group what they ’ve written .   After that , they mix into another group , so at the end everyone will receive compliments and   recommendations from all their working partners . This experiment was made on a day that they did n’t   have too much work to do , so there will be no wasted time or disappointed clients . 

 At the end , I let the employees give their own feedback of the project and asked how they feel regarding   to their communication between employees , before and after the realization of this experiment . 

 After that , I realized that employees where communicating better on their daily work , each person   receives complete information and gets more motivated , so the final work arrives on a good time and   customers do n’t get angry because of a delayed delivery of the vehicle ! 

 The tool and experiment applied in an effectively way since everyone wanted to try a new approach to   enhance communication and felt better after doing it . The hypothesis 

 Insight & Approach 

 I ’ve learned that this exercise helped employees of the workshop by letting them perceive what they are   doing good and what they can improve , so their work can help the entire area . It is really important that   they also understand the roots of the problem that are related with the delivery time , so if they create a   more communicative environment every process will improve and everyone gets beneficiated . 

 Based on the 3rd result of the surveys made , I discovered that another tool such as Visualization can be   applied between workers and general management , so they can understand that the time given for   several processes is not enough , and then they all can get into a flexible solution . 

 Survey Questions : 

 1 . Are you satisfied with your daily work ? Why ?   2 . What activities do you think could be improved ?   3 . How is the work environment of the workshop ?   4 . If you could , what would you change from the work   environment ? 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Design Thinking for Innovation 

 University of Virginia 

 Peer - graded Assignment : 

 Reflection 

 María José Reyes 

 Ecuador , March 2018 . 

 Challenge & Selection 

 I will apply the Learning Launch Tool in the company I ’m working in . This company sells cars , provides   spare parts for the vehicles they sell and give post sale service . The challenge I found is the delayed car   delivery time . Usually , a customer bring his car for a checkup , so the workshop makes the maintenance   of it , and then gives the customer a certain hour where the car is going to be ready ; Then the customer   arrives , gets his car back , and pays for the service given . The problem here is that most of the time the   ‘ come back ’ hour predicted is not right , so the client arrives to the workshop and has to wait minutes or   even hours to receive their car back . That ’s considered a bad service , so the quality of the workshop is   dropping . Usually customers do n’t have enough time in their busy day to wait a longer time to receive   their vehicles back , so the challenge is to find a solution that explains why the process in the workshop   gets delayed and how can the extra time get reduced , so the quality of their service can get better . Since   I work in the human resources area , I was able to carry on this little experiment . 

 This tool allows me to find possible necessities to be resolved in a specific group of costumers . In order to   apply this tool , I am going to use the video reference of week # 4 , and create a hypothesis that will allow   me to make a small and cheap experiment based on the truthful information I researched previously . I   choose this tool because I want to resolve a necessity that has been there quite a while , so I have to search   the roots of the delayed work , and then see what I can do about it . Also , the cost of this process is not   high , and I will not need expensive resources to try to fix this issue in the company . 

 Application 

 The hypothesis in this process is : ‘ Analyzing the root of an internal problem allows the company to know   and solve it completely ’ . Based on that , I began the experiment by gathering data that will help me identify   or not the truthfulness of the hypothesis . I made short - individual interviews to the workshop staff ; I asked   them 4 questions based on their daily activities and level of satisfaction in their area . Also , questions based   on their actual organizational environment , so I can evaluate where the issue comes from ( the questions   are attached in the last page ) . 

 The results of this interviews were basically the following : 

 -The environment between workers is not good . 

 -People is not communicating right so , most of the time they got confused between processes , so their   work lasts longer due to lack of information . 

 - They have a time limit for each step in the workshop , but these time is only predicting the time where   the worker makes the technical work , it is not taking on account the time in which a person goes to the   bathroom , resolves stuff with their mates , takes a glass of water and so on ( informal time ) , because they   are not robots , they need to humanize . 

 The data recollected was useful to prepare communication projects between employees of the workshop .   There , they are separated into groups of 4 people , and each person has 3 minutes to write down one   compliment and one recommendation ( related to the job ) for the other 3 members of the group . When   they ’re done writing , they have approximately 7 minutes in total to tell their group what they ’ve written .   After that , they mix into another group , so at the end everyone will receive compliments and   recommendations from all their working partners . This experiment was made on a day that they did n’t   have too much work to do , so there will be no wasted time or disappointed clients . 

 At the end , I let the employees give their own feedback of the project and asked how they feel regarding   to their communication between employees , before and after the realization of this experiment . 

 After that , I realized that employees where communicating better on their daily work , each person   receives complete information and gets more motivated , so the final work arrives on a good time and   customers do n’t get angry because of a delayed delivery of the vehicle ! 

 The tool and experiment applied in an effectively way since everyone wanted to try a new approach to   enhance communication and felt better after doing it . The hypothesis 

 Insight & Approach 

 I ’ve learned that this exercise helped employees of the workshop by letting them perceive what they are   doing good and what they can improve , so their work can help the entire area . It is really important that   they also understand the roots of the problem that are related with the delivery time , so if they create a   more communicative environment every process will improve and everyone gets beneficiated . 

 Based on the 3rd result of the surveys made , I discovered that another tool such as Visualization can be   applied between workers and general management , so they can understand that the time given for   several processes is not enough , and then they all can get into a flexible solution . 

 Survey Questions : 

 1 . Are you satisfied with your daily work ? Why ?   2 . What activities do you think could be improved ?   3 . How is the work environment of the workshop ?   4 . If you could , what would you change from the work   environment ?
### Output: 