Storytelling 

 Challenge 

 I am working in technology company and providing software solutions to the retail banks . My role is sales and   relationship management with key accounts in the Eastern Europe region . Being in technology company we   often need to launch new solution to the market , where for that particular client it may be challenging and   are afraid of changes and new technologies . 

 Even though my clients are eager to try new things but they want to have a proof that it already works and   what is the implementation journey for them . It is always difficult when launching new solution to the market ,   for several reasons . Implementation team on the client side does n’t have experience and knowledge how to   handle certain situations . They are skeptical of efficiency that this particular solution will work and how it will   be maintained . For this reason , I very often use storytelling approach to share the experience from the other   markets on particular cases which might be relevant for my clients . 

 Application 

 I am regional sales manager for the Eastern Europe and responsible for the client relationship management ,   I have access to the knowledge and information how my peers are implementing certain products and what   are lessons learned from these implementations . 

 I wanted to launch new module of risk scoring solution for the Credit cards in one particular market . The   solution is relatively new however , it is very efficient in managing risk scoring for the Credit card portfolio and   recent implementation in other markets demonstrated excellent results . Even though , I was n’t directly   involved in the implementation process , I had quite a lot insight . 

 When I was discussing credit scoring solution implementation with my clients , they were very interested but   shared their concerns regarding managing certain workstream with the system . Luckily , I recalled previous   experience on the different market and I explained and told them the story how the implementation was held   there , how this issue was managed and resolved . 

 Insight 

 Storytelling was very efficient in my particular case . The bank who shared their concerns regarding the   implementation process and thought it would be unique to their particular case , was n’t so . As I had a similar   story for them to share , which other clients had experienced and discussed the implications and experience   of other to them . This helped a lot to everyone . First , bank became relatively optimistic and certain that they   needed the solution . Secondly , they realized its not only them who have such concerns , but others and they   can leverage and learn from others experience . 

 I discussed this matter with my manager and what was the outcome of this situation . There are couple of   sales manager in my regional team who work with the clients implementations . We agreed that we would   prepare case studies and share on - going basis our experiences with the clients , sharing experiences will help   us in the future to support our clients and share the stories of other client from different region and best   practices . 

 I am working in technology business focus on retail banking . This course helped me understand that every   business foundation is human to human interaction and all the approach we take doing our jobs , we should   be coming from the human centered and what would be suitable for them and comforting their minds . 

 The tools I have learned , will help me understand and deepen in to the issue and problems I am trying to solve   on the daily basis , by interacting with my clients . 

 I usually use story telling technique which is closer to my business and more needed . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Storytelling 

 Challenge 

 I am working in technology company and providing software solutions to the retail banks . My role is sales and   relationship management with key accounts in the Eastern Europe region . Being in technology company we   often need to launch new solution to the market , where for that particular client it may be challenging and   are afraid of changes and new technologies . 

 Even though my clients are eager to try new things but they want to have a proof that it already works and   what is the implementation journey for them . It is always difficult when launching new solution to the market ,   for several reasons . Implementation team on the client side does n’t have experience and knowledge how to   handle certain situations . They are skeptical of efficiency that this particular solution will work and how it will   be maintained . For this reason , I very often use storytelling approach to share the experience from the other   markets on particular cases which might be relevant for my clients . 

 Application 

 I am regional sales manager for the Eastern Europe and responsible for the client relationship management ,   I have access to the knowledge and information how my peers are implementing certain products and what   are lessons learned from these implementations . 

 I wanted to launch new module of risk scoring solution for the Credit cards in one particular market . The   solution is relatively new however , it is very efficient in managing risk scoring for the Credit card portfolio and   recent implementation in other markets demonstrated excellent results . Even though , I was n’t directly   involved in the implementation process , I had quite a lot insight . 

 When I was discussing credit scoring solution implementation with my clients , they were very interested but   shared their concerns regarding managing certain workstream with the system . Luckily , I recalled previous   experience on the different market and I explained and told them the story how the implementation was held   there , how this issue was managed and resolved . 

 Insight 

 Storytelling was very efficient in my particular case . The bank who shared their concerns regarding the   implementation process and thought it would be unique to their particular case , was n’t so . As I had a similar   story for them to share , which other clients had experienced and discussed the implications and experience   of other to them . This helped a lot to everyone . First , bank became relatively optimistic and certain that they   needed the solution . Secondly , they realized its not only them who have such concerns , but others and they   can leverage and learn from others experience . 

 I discussed this matter with my manager and what was the outcome of this situation . There are couple of   sales manager in my regional team who work with the clients implementations . We agreed that we would   prepare case studies and share on - going basis our experiences with the clients , sharing experiences will help   us in the future to support our clients and share the stories of other client from different region and best   practices . 

 I am working in technology business focus on retail banking . This course helped me understand that every   business foundation is human to human interaction and all the approach we take doing our jobs , we should   be coming from the human centered and what would be suitable for them and comforting their minds . 

 The tools I have learned , will help me understand and deepen in to the issue and problems I am trying to solve   on the daily basis , by interacting with my clients . 

 I usually use story telling technique which is closer to my business and more needed .
### Output: 