Miguel Herrera 

 Reflection – Learning Launch 

 Challenge     I work for the Loss Prevention Department at the largest oil company in the world located in Saudi   Arabia . I have worked as a safety and health professional for my entire 20 - year career . As a senior expat   employee , I am recruited to take on special projects and mentor younger staff . Recently , I was charged   with creating the Loss Prevention Brand and enhancing my department ’s image throughout the   Company , which is essentially throughout the Kingdom of Saudi Arabia . The challenge is to transition   from an approach of strict compliance to a customer service approach where our staff are looked to as   partners instead of police officers .     Selection     Several years ago , I took a short Lateral Thinking Course and decided to use the skills from that course to   conduct a lateral thinking workshop with a group of 20 employees who represented both genders ,   different experience levels and different nationalities . The intent of the workshop was to generate ideas   we could put into action to improve our image . Before the workshop , I took a refresher Lateral Thinking   Course through Udemy .     Application     Since the workshop took place during the COVID-19 Pandemic , it has to be conducted through Skype .   Ideally , this workshop should be conducted live with flip charts all over the room ; however , after a year   of everyone being forced to learn how to use Skype , the execution of the workshop went very well . I   provide a background on the lateral thinking concept to warm up the group and then I facilitated four   group exercises . One Skype meeting was established for all participants . In addition , four additional   Skype meetings were set up for the 20 employees who were divided into four groups . After each   exercise , everyone came back into the main Skype meeting to debrief . The four exercises were ; 1 ) Check   Your Assumptions , 2 ) What If the Opposite were True , 3 ) Break the Rules and 4 ) Ask Questions .     Approximately 250 ideas were generated during the four - hour workshop . After the workshop , the ideas   were categorized and prioritized . Some ideas were quick and easy to implement while some ideas   required a project .      Insight     By using the learning launch tool , the lateral thinking workshop in this case , our team generated ideas   that could immediately be actioned . Everyone was pleasantly surprised on how successful the workshop   was . Instead of team members multitasking during the workshop , which often happens during Skype 

 meetings , everyone one was fully engaged . In addition , some employees who may be timid to engage in   a large conference room found it easier to participate in the workshop on Skype .     Approach     The lateral thinking workshop proved to be extremely successful and our team plans to conduct similar   workshops for other department projects . When we eventually return to normal and have face - to - face   meetings , we most likely will conducts these types of workshops live in conference rooms . However , we   proved that online workshops can be very effective . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Miguel Herrera
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Miguel Herrera 

 Reflection – Learning Launch 

 Challenge     I work for the Loss Prevention Department at the largest oil company in the world located in Saudi   Arabia . I have worked as a safety and health professional for my entire 20 - year career . As a senior expat   employee , I am recruited to take on special projects and mentor younger staff . Recently , I was charged   with creating the Loss Prevention Brand and enhancing my department ’s image throughout the   Company , which is essentially throughout the Kingdom of Saudi Arabia . The challenge is to transition   from an approach of strict compliance to a customer service approach where our staff are looked to as   partners instead of police officers .     Selection     Several years ago , I took a short Lateral Thinking Course and decided to use the skills from that course to   conduct a lateral thinking workshop with a group of 20 employees who represented both genders ,   different experience levels and different nationalities . The intent of the workshop was to generate ideas   we could put into action to improve our image . Before the workshop , I took a refresher Lateral Thinking   Course through Udemy .     Application     Since the workshop took place during the COVID-19 Pandemic , it has to be conducted through Skype .   Ideally , this workshop should be conducted live with flip charts all over the room ; however , after a year   of everyone being forced to learn how to use Skype , the execution of the workshop went very well . I   provide a background on the lateral thinking concept to warm up the group and then I facilitated four   group exercises . One Skype meeting was established for all participants . In addition , four additional   Skype meetings were set up for the 20 employees who were divided into four groups . After each   exercise , everyone came back into the main Skype meeting to debrief . The four exercises were ; 1 ) Check   Your Assumptions , 2 ) What If the Opposite were True , 3 ) Break the Rules and 4 ) Ask Questions .     Approximately 250 ideas were generated during the four - hour workshop . After the workshop , the ideas   were categorized and prioritized . Some ideas were quick and easy to implement while some ideas   required a project .      Insight     By using the learning launch tool , the lateral thinking workshop in this case , our team generated ideas   that could immediately be actioned . Everyone was pleasantly surprised on how successful the workshop   was . Instead of team members multitasking during the workshop , which often happens during Skype 

 meetings , everyone one was fully engaged . In addition , some employees who may be timid to engage in   a large conference room found it easier to participate in the workshop on Skype .     Approach     The lateral thinking workshop proved to be extremely successful and our team plans to conduct similar   workshops for other department projects . When we eventually return to normal and have face - to - face   meetings , we most likely will conducts these types of workshops live in conference rooms . However , we   proved that online workshops can be very effective .
### Output: 