Reflection – Learning Launch     Challenge     I am a member of my organization ’s corporate administration department and head the travel function   for the entire organization . My team is responsible for making all the travel arrangements for the company   employees and guests . All employees currently use a pre - trip approval tool for raising the request and   then all the options are shared with them offline . This tool is based on our server and hence is inaccessible   on mobiles and apps to our employees when they are travelling . Employee experience with the tool is not   good and we need to change to an alternate product . The existing tool is not specially designed for travel   requests and hence has a very poor MIS too . Our existing travel policy was very restrictive and required   multiple approvals , causing inconvenience to the traveller .     We had multiple rounds of meetings with the senior management to understand their requirements of   detailed MIS reports , cost control and flexibility to the employees . We scoured the market to evaluate the   various self - booking tools available in the market and their features . None of the software ’s met our   requirements completely and would need a lot of development . Basis the past data and inputs I proposed   a revised travel policy , which is liberating and empowering .       Selection   To test that the proposed changes to the policy and Post this we decided to select Learning Launch as our   tool and work with a focus group of employees . This was selected as a tool because it can target the   specific group of people effected by the existing booking system and policies and would be the best way   to validate the hypothesis and the changes being proposed . This in a way also includes co creation in a   small way . Post the validation and recommendations we shall done customize a shortlisted self - booking   tool from the market . This would help in ensure capital is not wasted on inadequate software   developments and the final product that shall be developed will have good acceptance and shall deliver   to the expectations of the employees and the management .     Application     For our learning launch we had a meeting with the focus group of employees . We discussed all the existing   challenges being faced by the employees and understood the wish list from them . We then demonstrated   to them the shortlisted of the shelf self - booking tool and visually explained the various changes that we   propose to make to the tool to meet our requirements highlighted before . We target the most painful   points and let go of a few . Once we got confirmation from the group that this tool would provide them   the fluidity and features that they have been wanting , we then put this production in motion .     In the second part of the learning launch , the customised product was launched only to be used by the   focus group and for UAT testing . Certain errors that were found were further ratified and the final product   was then launched for the entire organization . The new tool has simplified and reduced the time to book   travel , and raised the employee satisfaction . Better reporting mechanism has resulted in stronger controls   on travel and costs . 

 Insight     Whilst using the learning launch tool we learnt , not all the assumptions made earlier are correct and not   everything expected by the customers ( employees and management in this case ) is possible , due to   technological limitations and others . It is important to target the most important challenges and resolve   them to achieve a high level of customer satisfaction . Also by involving the target audience , they felt a   part of the team responsible for the end result , further increasing the acceptance . Using the learning   launch tool resulted in the team delivering a well thought of solution for challenges which did not have a   ready off the shelf solution .     Design thinking steps ( what is , what if , what wows and what works ) have now become integral to the way   I think and has become a standard way of approaching any challenge .     Approach     Given that our team has already gone through the learning launch tool and we achieved the desired   results , I can confirm that it was suitable for this exercise . Our exercise did include co creation in some   part .     However if I were to redo the whole thing again I would like to start with Journey mapping and then co   create with the team ( target audience ) . In the current case we worked with feedback and past data to   work towards suggested solution and steps . Our team would review the insight gained from our learning   launch and incorporate this in our future projects . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Learning Launch     Challenge     I am a member of my organization ’s corporate administration department and head the travel function   for the entire organization . My team is responsible for making all the travel arrangements for the company   employees and guests . All employees currently use a pre - trip approval tool for raising the request and   then all the options are shared with them offline . This tool is based on our server and hence is inaccessible   on mobiles and apps to our employees when they are travelling . Employee experience with the tool is not   good and we need to change to an alternate product . The existing tool is not specially designed for travel   requests and hence has a very poor MIS too . Our existing travel policy was very restrictive and required   multiple approvals , causing inconvenience to the traveller .     We had multiple rounds of meetings with the senior management to understand their requirements of   detailed MIS reports , cost control and flexibility to the employees . We scoured the market to evaluate the   various self - booking tools available in the market and their features . None of the software ’s met our   requirements completely and would need a lot of development . Basis the past data and inputs I proposed   a revised travel policy , which is liberating and empowering .       Selection   To test that the proposed changes to the policy and Post this we decided to select Learning Launch as our   tool and work with a focus group of employees . This was selected as a tool because it can target the   specific group of people effected by the existing booking system and policies and would be the best way   to validate the hypothesis and the changes being proposed . This in a way also includes co creation in a   small way . Post the validation and recommendations we shall done customize a shortlisted self - booking   tool from the market . This would help in ensure capital is not wasted on inadequate software   developments and the final product that shall be developed will have good acceptance and shall deliver   to the expectations of the employees and the management .     Application     For our learning launch we had a meeting with the focus group of employees . We discussed all the existing   challenges being faced by the employees and understood the wish list from them . We then demonstrated   to them the shortlisted of the shelf self - booking tool and visually explained the various changes that we   propose to make to the tool to meet our requirements highlighted before . We target the most painful   points and let go of a few . Once we got confirmation from the group that this tool would provide them   the fluidity and features that they have been wanting , we then put this production in motion .     In the second part of the learning launch , the customised product was launched only to be used by the   focus group and for UAT testing . Certain errors that were found were further ratified and the final product   was then launched for the entire organization . The new tool has simplified and reduced the time to book   travel , and raised the employee satisfaction . Better reporting mechanism has resulted in stronger controls   on travel and costs . 

 Insight     Whilst using the learning launch tool we learnt , not all the assumptions made earlier are correct and not   everything expected by the customers ( employees and management in this case ) is possible , due to   technological limitations and others . It is important to target the most important challenges and resolve   them to achieve a high level of customer satisfaction . Also by involving the target audience , they felt a   part of the team responsible for the end result , further increasing the acceptance . Using the learning   launch tool resulted in the team delivering a well thought of solution for challenges which did not have a   ready off the shelf solution .     Design thinking steps ( what is , what if , what wows and what works ) have now become integral to the way   I think and has become a standard way of approaching any challenge .     Approach     Given that our team has already gone through the learning launch tool and we achieved the desired   results , I can confirm that it was suitable for this exercise . Our exercise did include co creation in some   part .     However if I were to redo the whole thing again I would like to start with Journey mapping and then co   create with the team ( target audience ) . In the current case we worked with feedback and past data to   work towards suggested solution and steps . Our team would review the insight gained from our learning   launch and incorporate this in our future projects .
### Output: 