Reflection Learning Launch 

  Challenge 

 I am working in Regional Support Team in Insurance sector and my / our challenge is   to improve the Escalations and Queries for the department in order to increase our   customer and sales satisfaction . The project scope includes the Head of department   and a team of 14 people . The project has to be done within the team and depending   on the resolution the budget will be sent for approval . The timeline for the project is 2   months for the design phase and the implementation phase timeline will be decided   later . We will focus on trying to figure out what are the things that our team members   and stakeholders feel is not feasible . 

  Selection 

 Our team has already gone through several design thinking activities / tools , so we are   ready to try the learning launch tool . Broadly speaking , the learning launch is an   experiment meant to quickly test an idea and prototype . 

  Application 

 To begin with , we focussed on the structure of the project . For our first learning launch ,   priority was given to the execution of our Escalation and query matrix . We wanted to   structure our tasks , projects , and processes to adapt the methods of Scrum project   management for our work in an effort to become more agile . This was to test our   assumption that non availability of detailed step by step approach to queries was the   main causes of our challenge and hence the escalations . We took a number of steps   to analysis this better like workshops and training . Workshop was done for a week with   batches of 7 each and training was done for 3 days – 5 hours per day . We expected   to produce a document with a clear description of our new , more agile   processes / workflow . For our second learning launch , we focused on gaining clarity   about our tasks and priorities . This tested our assumption that inability to utilize simple   technology like emails , google forms , chatbot efficiently was another challenge . Our   team completed an anonymous survey . Additionally , five key stakeholders from the   department and IT department also completed an anonymous survey . The surveys   included questions about our new , proposed process , understanding the process and   the prioritization of tasks . 

  Insight 

 By applying the learning launch tool , we identified our assumptions and designed   launches to test these assumptions . Additionally , we thought through anticipated   results , expecting to find that a more agile approach would improve our workflow , and   that both our team and the key stakeholders would be fairly open to the recommended   changes in the structure and sub tasks of the projects . As next steps , our team will   review this insight and incorporate it into future launch designs . The ongoing   incorporation of insight is particularly important at this stage , as launches come before   a full rollout in the design thinking timeline . 

    Approach 

 As mentioned earlier as well , our team has already gone through several design   thinking activities / tools and are at this stage in the timeline , the learning launch is the   appropriate tool . As previously mentioned , we need to review the insight that we have   received from our first two launches and incorporate this insight into future launch   designs . Future launch designs should reflect insight gained , progress made , and   come closer to a compelling solution ready for full rollout . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection Learning Launch 

  Challenge 

 I am working in Regional Support Team in Insurance sector and my / our challenge is   to improve the Escalations and Queries for the department in order to increase our   customer and sales satisfaction . The project scope includes the Head of department   and a team of 14 people . The project has to be done within the team and depending   on the resolution the budget will be sent for approval . The timeline for the project is 2   months for the design phase and the implementation phase timeline will be decided   later . We will focus on trying to figure out what are the things that our team members   and stakeholders feel is not feasible . 

  Selection 

 Our team has already gone through several design thinking activities / tools , so we are   ready to try the learning launch tool . Broadly speaking , the learning launch is an   experiment meant to quickly test an idea and prototype . 

  Application 

 To begin with , we focussed on the structure of the project . For our first learning launch ,   priority was given to the execution of our Escalation and query matrix . We wanted to   structure our tasks , projects , and processes to adapt the methods of Scrum project   management for our work in an effort to become more agile . This was to test our   assumption that non availability of detailed step by step approach to queries was the   main causes of our challenge and hence the escalations . We took a number of steps   to analysis this better like workshops and training . Workshop was done for a week with   batches of 7 each and training was done for 3 days – 5 hours per day . We expected   to produce a document with a clear description of our new , more agile   processes / workflow . For our second learning launch , we focused on gaining clarity   about our tasks and priorities . This tested our assumption that inability to utilize simple   technology like emails , google forms , chatbot efficiently was another challenge . Our   team completed an anonymous survey . Additionally , five key stakeholders from the   department and IT department also completed an anonymous survey . The surveys   included questions about our new , proposed process , understanding the process and   the prioritization of tasks . 

  Insight 

 By applying the learning launch tool , we identified our assumptions and designed   launches to test these assumptions . Additionally , we thought through anticipated   results , expecting to find that a more agile approach would improve our workflow , and   that both our team and the key stakeholders would be fairly open to the recommended   changes in the structure and sub tasks of the projects . As next steps , our team will   review this insight and incorporate it into future launch designs . The ongoing   incorporation of insight is particularly important at this stage , as launches come before   a full rollout in the design thinking timeline . 

    Approach 

 As mentioned earlier as well , our team has already gone through several design   thinking activities / tools and are at this stage in the timeline , the learning launch is the   appropriate tool . As previously mentioned , we need to review the insight that we have   received from our first two launches and incorporate this insight into future launch   designs . Future launch designs should reflect insight gained , progress made , and   come closer to a compelling solution ready for full rollout .
### Output: 