Reflection – Storytelling 

 Challenge 

 Our unit facilitates a quality review program where we schedule departments to report their updates to   company executives . A concerned unit can have this review either quarterly or semi - annually ,   depending on how problematic their previous report was . The challenge is how to present problematic   updates in a sympathetic manner , especially for problems that occur due to issues out of the concerned   unit ’s control . We also conduct customer satisfaction surveys internally , for example , one department   evaluates another department that provides a service to them . For these surveys however , our unit is   the one tasked to report to company executives . The challenge is how to convey problems experienced   by the customers doing the evaluation in a way that feels more personal and not just numerical . We also   provide process improvement training , part of which is a defense of the team ’s project . The challenge is   how to hone the training participants ’ presentation skills in preparation for their defense . 

 Selection 

 Storytelling is a tool that is used to connect an audience to ideas , information , or a brand . The   storytelling tool is used in many functions of our unit and is also used by many of the internal clients we   serve . Using the storytelling tool properly and teaching our internal customers to do the same should   help make presentations more engaging . 

 Application 

 For the quality review program , our unit aided the concerned departments by helping them use the   storytelling tool more effectively . Before , we only go over their powerpoint to check if information is   complete , now we also request that they practice their presentation with us so we can provide   constructive criticism before they report to the executives . 

 For the survey program , our unit used the storytelling tool more effectively by utilizing the comments   and complaints made in the survey instead of only focusing on numerical data . 

 For the training program , we teach the workshop participants on how to effectively use the storytelling   tool and help them develop their skill with this tool . Before , during the workshop , we have them present   their business case but for the final draft of the business case , we just review their papers , now we have   them practice their final presentation with us before they go on to defend their project . 

 Insight & Approach 

 Our unit has been making use of the storytelling tool , however what we need is to learn how to use it   effectively , teachings which can be found in this course . When we help our internal clients develop their   storytelling skills , we are also practicing and honing our own storytelling skills . When we next have a   new department due for a review or a new batch of training participants , we can practice these ideas   with them . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Storytelling 

 Challenge 

 Our unit facilitates a quality review program where we schedule departments to report their updates to   company executives . A concerned unit can have this review either quarterly or semi - annually ,   depending on how problematic their previous report was . The challenge is how to present problematic   updates in a sympathetic manner , especially for problems that occur due to issues out of the concerned   unit ’s control . We also conduct customer satisfaction surveys internally , for example , one department   evaluates another department that provides a service to them . For these surveys however , our unit is   the one tasked to report to company executives . The challenge is how to convey problems experienced   by the customers doing the evaluation in a way that feels more personal and not just numerical . We also   provide process improvement training , part of which is a defense of the team ’s project . The challenge is   how to hone the training participants ’ presentation skills in preparation for their defense . 

 Selection 

 Storytelling is a tool that is used to connect an audience to ideas , information , or a brand . The   storytelling tool is used in many functions of our unit and is also used by many of the internal clients we   serve . Using the storytelling tool properly and teaching our internal customers to do the same should   help make presentations more engaging . 

 Application 

 For the quality review program , our unit aided the concerned departments by helping them use the   storytelling tool more effectively . Before , we only go over their powerpoint to check if information is   complete , now we also request that they practice their presentation with us so we can provide   constructive criticism before they report to the executives . 

 For the survey program , our unit used the storytelling tool more effectively by utilizing the comments   and complaints made in the survey instead of only focusing on numerical data . 

 For the training program , we teach the workshop participants on how to effectively use the storytelling   tool and help them develop their skill with this tool . Before , during the workshop , we have them present   their business case but for the final draft of the business case , we just review their papers , now we have   them practice their final presentation with us before they go on to defend their project . 

 Insight & Approach 

 Our unit has been making use of the storytelling tool , however what we need is to learn how to use it   effectively , teachings which can be found in this course . When we help our internal clients develop their   storytelling skills , we are also practicing and honing our own storytelling skills . When we next have a   new department due for a review or a new batch of training participants , we can practice these ideas   with them .
### Output: 