Challenge & Selection     I ’ve recently started working for a transit non - profit , with a focus on smaller transit systems   that usually are more rural than not . Part of my responsibility includes doing ride - along ’s ; in   essence , I am riding along as any user of the transit service would do , but with a critical lens   towards improving the service . I recently went on a visit to a Native America reservation doing   ride - along ’s and surveying the population . While I created a survey to ask some base questions   regarding satisfaction of service , it was n’t enough to just follow the script . Of the tools   discussed in the course , storytelling became apparent to me as the best possible tool to use .   Storytelling allowed for greater , more in - depth information to spill out . Having people who   actually use and benefit from the service , tell their side of things ( their story ) only increases the   information that can be gained to help improve their lives ( through the use of the service ) .   Storytelling as well , is the easiest to implement as it can be as simple as a conversation , which is   what I my version of storytelling entailed .      Application     As mentioned before , storytelling will be used due to its ease of implementation as well as the   depth of knowledge than can be found in having people simply talk about their experience with   a particular service or product . While out riding the bus service , I asked the preset questions   but lead with something like “ Elaborate as much as you ’d like ” or “ Please speak your mind ” .   This simple declaration allowed people to open up and speak as they would like to . I believe   they felt their voices were being heard and something could be done being so . If I simply went   forward asking the prepared questions and left it at that , the real information would just be left   in the rider ’s head . If I did n’t make it clear I was looking for anything they wanted to say , I   would just be getting what they thought I wanted to hear . Not productive at all in gaining   insight that will help better the service they are using . Being so , I got a lot out of having an   actual conversation with the riders . If I did n’t open up to them , they likely would not have   opened up to me and the depth of knowledge would not have been there .     Insight & Approach     An example of someone telling their story that will ( hopefully ) lead to service change was that   of a young man who recently overcame some medical hardship . He had been using crutches for   a couple weeks and still hobbled after getting off them . As he got on at a stop in the largest city   of the transit service , I noticed his hobble and asked him if he had the time to talk about his use   of the transit service . Being that there are only a handful of stops in the city , and not even   downtown , I knew he likely was n’t getting on after hanging out at the gas station for the day . I   opened up about having wrist surgery and the difficulty that made in biking to work when it   was in a cast ( Biking the work was the quickest and easiest way for me to get around ) and was   curious how difficult his injured ankle made his getting around . He told me he was in a similar   boat : he walked 3 miles ( in the snow ) to get to the stop , and he lived downtown , and it took   almost two hours . While it seemed obvious that where people lived should be serviced by   transit , we both realized the transit service was n’t fulfilling that for him ( or anyone else living 

 downtown ) . I made good note of the insight and thought about how the service could better   help him . It came to me , from his own life experience , why not implement a couple of stops   downtown so he would n’t ever have to walk three miles , injured , in the snow , ever again . I told   so , and he thought how great that would be , and how many people he knows would use the   transit system if it stopped by his apartment complex . An unintended gain in trying to make   someone ’s life better , discovered through conversation .     Using storytelling again , I would keep doing what I did in this example . Starting off by asking if   they were open to having a conversation or answering some open - ended questions is a good   way of gauging their openness in discussing their lives and use of a service / product . I hope to   use this tool again in the future , as storytelling , the account of one ’s actual experience , is most   valuable in seeing how something impacts one ’s everyday life . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge & Selection     I ’ve recently started working for a transit non - profit , with a focus on smaller transit systems   that usually are more rural than not . Part of my responsibility includes doing ride - along ’s ; in   essence , I am riding along as any user of the transit service would do , but with a critical lens   towards improving the service . I recently went on a visit to a Native America reservation doing   ride - along ’s and surveying the population . While I created a survey to ask some base questions   regarding satisfaction of service , it was n’t enough to just follow the script . Of the tools   discussed in the course , storytelling became apparent to me as the best possible tool to use .   Storytelling allowed for greater , more in - depth information to spill out . Having people who   actually use and benefit from the service , tell their side of things ( their story ) only increases the   information that can be gained to help improve their lives ( through the use of the service ) .   Storytelling as well , is the easiest to implement as it can be as simple as a conversation , which is   what I my version of storytelling entailed .      Application     As mentioned before , storytelling will be used due to its ease of implementation as well as the   depth of knowledge than can be found in having people simply talk about their experience with   a particular service or product . While out riding the bus service , I asked the preset questions   but lead with something like “ Elaborate as much as you ’d like ” or “ Please speak your mind ” .   This simple declaration allowed people to open up and speak as they would like to . I believe   they felt their voices were being heard and something could be done being so . If I simply went   forward asking the prepared questions and left it at that , the real information would just be left   in the rider ’s head . If I did n’t make it clear I was looking for anything they wanted to say , I   would just be getting what they thought I wanted to hear . Not productive at all in gaining   insight that will help better the service they are using . Being so , I got a lot out of having an   actual conversation with the riders . If I did n’t open up to them , they likely would not have   opened up to me and the depth of knowledge would not have been there .     Insight & Approach     An example of someone telling their story that will ( hopefully ) lead to service change was that   of a young man who recently overcame some medical hardship . He had been using crutches for   a couple weeks and still hobbled after getting off them . As he got on at a stop in the largest city   of the transit service , I noticed his hobble and asked him if he had the time to talk about his use   of the transit service . Being that there are only a handful of stops in the city , and not even   downtown , I knew he likely was n’t getting on after hanging out at the gas station for the day . I   opened up about having wrist surgery and the difficulty that made in biking to work when it   was in a cast ( Biking the work was the quickest and easiest way for me to get around ) and was   curious how difficult his injured ankle made his getting around . He told me he was in a similar   boat : he walked 3 miles ( in the snow ) to get to the stop , and he lived downtown , and it took   almost two hours . While it seemed obvious that where people lived should be serviced by   transit , we both realized the transit service was n’t fulfilling that for him ( or anyone else living 

 downtown ) . I made good note of the insight and thought about how the service could better   help him . It came to me , from his own life experience , why not implement a couple of stops   downtown so he would n’t ever have to walk three miles , injured , in the snow , ever again . I told   so , and he thought how great that would be , and how many people he knows would use the   transit system if it stopped by his apartment complex . An unintended gain in trying to make   someone ’s life better , discovered through conversation .     Using storytelling again , I would keep doing what I did in this example . Starting off by asking if   they were open to having a conversation or answering some open - ended questions is a good   way of gauging their openness in discussing their lives and use of a service / product . I hope to   use this tool again in the future , as storytelling , the account of one ’s actual experience , is most   valuable in seeing how something impacts one ’s everyday life .
### Output: 