Reflection – Storytelling 

 Challenge & Selection 

 My company is an industrial services provider in the oil and gas and energy sector .   Providing solutions that   resonate with the customer needs is in the core of our business and to do so we always visit our customers   when we get a business inquiry from them to hear about their specific needs , the problem they are facing   and based on this feedback , we can decide which of our services is most suitable to satisfy his needs .   All   throughout our project cycle , we work closely with the customer so we get live feedback on our performance   while providing stories of our successes with previous customers to ensure the customer of our ability to fulfil   his business needs and to build positive relations with him which connects to future opportunities . 

 Application 

 We had a business inquiry from a client who owns a petrochemical plant and had a scheduled shut down for   a critical part of the plant for maintenance activities . After visiting the part of the plant that was to be shut   down to better understand the scope , we sat down with the client for a meeting to get more details about   the difficulties they are facing to see how best we can support them . 

 The client was a little hesitant about hiring us so we shared a recent success story in a sister company of   theirs .   We explained the scope our job and how we maintained constant contact with that client which made   us execute the job to the client ’s satisfaction .   We also shared data about our equipment and invited them to   visit our company to inspect our readiness . 

 Insight & Approach 

 The client really appreciated our dedication to his cause and how relatable the story was to him .   Our   transparency also helped tip the scales in our favor .   Throughout the project we made sure we were   communicating with the client on a daily basis to tackle setbacks and challenges and their feedback at the   end of the project was very positive . 

 This course made me put storytelling into perspective . It made me think back on those times our   communication with the customer was rushed and not thorough and as a result our job performance was   poor because we were not clear on the customer ’s needs . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Storytelling 

 Challenge & Selection 

 My company is an industrial services provider in the oil and gas and energy sector .   Providing solutions that   resonate with the customer needs is in the core of our business and to do so we always visit our customers   when we get a business inquiry from them to hear about their specific needs , the problem they are facing   and based on this feedback , we can decide which of our services is most suitable to satisfy his needs .   All   throughout our project cycle , we work closely with the customer so we get live feedback on our performance   while providing stories of our successes with previous customers to ensure the customer of our ability to fulfil   his business needs and to build positive relations with him which connects to future opportunities . 

 Application 

 We had a business inquiry from a client who owns a petrochemical plant and had a scheduled shut down for   a critical part of the plant for maintenance activities . After visiting the part of the plant that was to be shut   down to better understand the scope , we sat down with the client for a meeting to get more details about   the difficulties they are facing to see how best we can support them . 

 The client was a little hesitant about hiring us so we shared a recent success story in a sister company of   theirs .   We explained the scope our job and how we maintained constant contact with that client which made   us execute the job to the client ’s satisfaction .   We also shared data about our equipment and invited them to   visit our company to inspect our readiness . 

 Insight & Approach 

 The client really appreciated our dedication to his cause and how relatable the story was to him .   Our   transparency also helped tip the scales in our favor .   Throughout the project we made sure we were   communicating with the client on a daily basis to tackle setbacks and challenges and their feedback at the   end of the project was very positive . 

 This course made me put storytelling into perspective . It made me think back on those times our   communication with the customer was rushed and not thorough and as a result our job performance was   poor because we were not clear on the customer ’s needs .
### Output: 