Rustic Mango : Company General Use 

 Waliur Aslam – Initiating Data Helpdesk desk group 

 Reflection – Storytelling 

 Challenge & Selection 

 Storytelling is a great tool that I use it in my work . I work with Educatools , Exploration Data   Management division , Data Manager , and Group leader of Data Helpdesk . Many of them have a   challenge to control on the requests that we receive it from Exploration Organizations which has   multiple divisions and departments . I spend a lot of time to see how I can serve and support the team to   handle the remedy tickets . When I work with other groups , we share fact stories for different   reasons . Often they 're interested to share stories to see how we can improve our life to improve the   business .   I have a story about using storytelling . In working with different entities , the group tried to meet and   explain about the situations that we are face it in the daily bases . The upper management assigned the   SME ’s from each departments and division to measure the situation and report the minutes to improve   the business . 

 Insight & Approach 

 We listed all the comments and the feedback and we came back to our division to discover how we can   resolve the situation . 

 We worked with the Computer Center which is the focal contact and the focal point to serve all the   exploration organizations , we initiate an alias email that can the employees send their requests and the   data Helpdesk group will handle it and record it to be dispatch to the members in the division and   resolve the remedy ticket in proper way and reduce the resolution time to resolve it . After we   implement this role and deployed it in a simple we tool to be reported the daily outstanding remedy   tickets . 

 The assignee can consider and following up to their remedy tickets and they can be able to change the   status for each single ticket from assigned to in - progress and the requester will be notified that his / her   request is under process . 

 This course made me see this as a tool in a new way . When I 've done it before it was really " ad hoc , " but 

 now I can prepare ahead and think of stories that will assist me in presenting my ideas and best 

 illuminate them . 

 I have a design background , but I ended up as an entrepreneur in business . I had no idea this would ever 

 be considered an asset , but I am so very grateful that it is ! 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Waliur Aslam
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Rustic Mango : Company General Use 

 Waliur Aslam – Initiating Data Helpdesk desk group 

 Reflection – Storytelling 

 Challenge & Selection 

 Storytelling is a great tool that I use it in my work . I work with Educatools , Exploration Data   Management division , Data Manager , and Group leader of Data Helpdesk . Many of them have a   challenge to control on the requests that we receive it from Exploration Organizations which has   multiple divisions and departments . I spend a lot of time to see how I can serve and support the team to   handle the remedy tickets . When I work with other groups , we share fact stories for different   reasons . Often they 're interested to share stories to see how we can improve our life to improve the   business .   I have a story about using storytelling . In working with different entities , the group tried to meet and   explain about the situations that we are face it in the daily bases . The upper management assigned the   SME ’s from each departments and division to measure the situation and report the minutes to improve   the business . 

 Insight & Approach 

 We listed all the comments and the feedback and we came back to our division to discover how we can   resolve the situation . 

 We worked with the Computer Center which is the focal contact and the focal point to serve all the   exploration organizations , we initiate an alias email that can the employees send their requests and the   data Helpdesk group will handle it and record it to be dispatch to the members in the division and   resolve the remedy ticket in proper way and reduce the resolution time to resolve it . After we   implement this role and deployed it in a simple we tool to be reported the daily outstanding remedy   tickets . 

 The assignee can consider and following up to their remedy tickets and they can be able to change the   status for each single ticket from assigned to in - progress and the requester will be notified that his / her   request is under process . 

 This course made me see this as a tool in a new way . When I 've done it before it was really " ad hoc , " but 

 now I can prepare ahead and think of stories that will assist me in presenting my ideas and best 

 illuminate them . 

 I have a design background , but I ended up as an entrepreneur in business . I had no idea this would ever 

 be considered an asset , but I am so very grateful that it is !
### Output: 