Challenge & Selection 

 The tool selected was Visualization to achieve a shared understanding of a problem among various   business units and attempting to identify and define possible solutions to the problem utilising and   leveraging technology to enhance the delivery of services to the internal and external customer . 

 Visualization is about using images -visual thinking beyond using words or language alone to unlock a   different part of our brains that allows us to think nonverbally and that managers might not normally   use . 

 The technique involved the use of an interactive process flow with a set of questions for discussion   to allow the group to learn from each other in the process of defining the scope , elements , and   relationships to consider when identifying problem areas and opportunities for improvements or   growth . 

 Application 

 The process was initiated by creating an interactive process flow graphic storyboard of the various   challenges faced by the various business units utilising existing material from various channels such   as the Service Desk , employee & management interviews etc . 

 The approach focused on the internal customer service amongst business units and the internal   policies , procedures & processes and mechanisms that enable these units to provide the service to   each other . 

 The template used has a column on the left to identify Business Partners and Internal Value Chain   Providers and a column on the right to identify Challenges that may add constraints to how the   organization operates . The graphic is simple utilising a high - level process flow for the various   business units to utilise in which the stakeholders will be divided into groups of 5 , each representing   a different business unit . 

 Each group will work collaboratively utilising the process flow template poster to document the   challenges and potential solutions with the following key guideline questions : 

 1 ) What are the main challenge areas and what is the reason ? 

 2 ) How do you think it affects /impact others ? 

 3 ) How would you change it to make it more efficient and effective ? 

 Users are given 30 minutes to discuss the questions and document after which the groups share with   each other their answers to those three questions . 

 Shared or common insights are documented and group discussion is initiated to choose the best   solution . After the session , we would digitize each group ’s poster    to create a view that combines 

 the shared and new insights from the group discussion , and then create a revised graphic that   incorporates their feedback and proposed changes that they agreed to as a group . 

 Commitment is agreed upon by the business unit to establish teams to execute on the agreed   solutions . 

 Insight & Approach 

 The learning gained from this exercise with several groups is that while the process flow graphic is   critical towards understanding    the various challenges they are working to solve , the more valuable   aspect of the activity is the shared insights and shared learning that occurs while they are working to   define their problem as well as an appreciation for each business units problems . The graphic gives   the various stakeholders a focal point for discussion that allows them to share their perspectives and   develop insights into potential root causes of their problems in a safe space . It allows each   participant to quickly gain new insights about relationships between key entities instead of taking   time to identify them . They can also identify variables in the problem space   i.e   it helps them to   identify what they do n’t know , in what areas they need to obtain information or data to provide the   values for the variables . Since it was discovered that the most valuable aspect is the shared insights   and learning , going forward the visualization activity would be   a starting point for a series of design   thinking activities with the combined   graphic that incorporates their combined feedback   acting   as   a reference tool throughout the remainder of their work . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge & Selection 

 The tool selected was Visualization to achieve a shared understanding of a problem among various   business units and attempting to identify and define possible solutions to the problem utilising and   leveraging technology to enhance the delivery of services to the internal and external customer . 

 Visualization is about using images -visual thinking beyond using words or language alone to unlock a   different part of our brains that allows us to think nonverbally and that managers might not normally   use . 

 The technique involved the use of an interactive process flow with a set of questions for discussion   to allow the group to learn from each other in the process of defining the scope , elements , and   relationships to consider when identifying problem areas and opportunities for improvements or   growth . 

 Application 

 The process was initiated by creating an interactive process flow graphic storyboard of the various   challenges faced by the various business units utilising existing material from various channels such   as the Service Desk , employee & management interviews etc . 

 The approach focused on the internal customer service amongst business units and the internal   policies , procedures & processes and mechanisms that enable these units to provide the service to   each other . 

 The template used has a column on the left to identify Business Partners and Internal Value Chain   Providers and a column on the right to identify Challenges that may add constraints to how the   organization operates . The graphic is simple utilising a high - level process flow for the various   business units to utilise in which the stakeholders will be divided into groups of 5 , each representing   a different business unit . 

 Each group will work collaboratively utilising the process flow template poster to document the   challenges and potential solutions with the following key guideline questions : 

 1 ) What are the main challenge areas and what is the reason ? 

 2 ) How do you think it affects /impact others ? 

 3 ) How would you change it to make it more efficient and effective ? 

 Users are given 30 minutes to discuss the questions and document after which the groups share with   each other their answers to those three questions . 

 Shared or common insights are documented and group discussion is initiated to choose the best   solution . After the session , we would digitize each group ’s poster    to create a view that combines 

 the shared and new insights from the group discussion , and then create a revised graphic that   incorporates their feedback and proposed changes that they agreed to as a group . 

 Commitment is agreed upon by the business unit to establish teams to execute on the agreed   solutions . 

 Insight & Approach 

 The learning gained from this exercise with several groups is that while the process flow graphic is   critical towards understanding    the various challenges they are working to solve , the more valuable   aspect of the activity is the shared insights and shared learning that occurs while they are working to   define their problem as well as an appreciation for each business units problems . The graphic gives   the various stakeholders a focal point for discussion that allows them to share their perspectives and   develop insights into potential root causes of their problems in a safe space . It allows each   participant to quickly gain new insights about relationships between key entities instead of taking   time to identify them . They can also identify variables in the problem space   i.e   it helps them to   identify what they do n’t know , in what areas they need to obtain information or data to provide the   values for the variables . Since it was discovered that the most valuable aspect is the shared insights   and learning , going forward the visualization activity would be   a starting point for a series of design   thinking activities with the combined   graphic that incorporates their combined feedback   acting   as   a reference tool throughout the remainder of their work .
### Output: 