1 . Challenge and Selection : 

 Since I am an event manager in one of exhibition venue , I acts as a representative of the LS   Agency to   clients , I need to work closely with clients in planning , coordinating and advising clients including those   organising exhibition , conferences , seminars and special event . After understanding the clients   expectation and needs , I need to plan and coordinate with my teammates from different department ,   and distribute the event order to them according to clients ’ needs and requirement ; meanwhile , I need   to supervise and monitor my teammate ’s work task , to ensure all work order can be completed on time   as committed with organiser , and assure clients satisfaction , and event success . Thus , it can maintain   positive relationship with clients . 

 Unfortunately , in sometimes , due to poor communicate or misunderstanding issue in between   colleagues , teammates can not achieve the assigned work task on time or complete the task perfectly , it   causes the result can not hit the clients ’ expectation and needs . Reviewing some constructive feedback   from clients , due to the delay of the completion time of work task , they were dis - satisfied our services ,   and commented that our venue was unhelpful and disrespectful to them . Finally , we can not maintain a   positive relationship with clients , and some of them may think that our venue is no longer to be an   appropriate venue for their event . 

 In order to solve the above problem , I will use Visualization tool for my challenge , to achieve a shared   understanding of a problem space among a diverse group of our colleagues before attempting to   identify and define possible solutions to the problem .   When we 're dealing with very complex problems ,   we 're enacting a different kind of problem solving that must bring in more than just logic . Visualization   is important for the process of Design Thinking because it 's a way of unlocking a different part of our   brain . 

 2 . Application : 

 I wanted this exercise to be as much eye - opening as only possible . In order to design the solution to   meet with organizer ’ needs as what I was encounter as mentioned above . Firstly , I must build a good   understanding of the problem with teammates . I will choose to interview , observations , desk research   and other research techniques that are applied during this phase generate huge amount of information   from the organizer and try to empathy organizer ’ concern – all conversation and related technical   information that has to be grouped and analyze . Meanwhile , we invited all our related teammates to   participate the internal meeting after I received all information from clients and encourage them to   share their difficulties and see if there is any possibilities to solve the problem on the table , in avoid any   delay of the completion time of work task . 

 As a first step we need to understand and analyses the difficulties and limitation about the demand of   clients and decided how we can compatible with their needs . We will work out a clear work schedule ,   and get the agreement form all of teammates , and ensure that all work order and requirement are   disseminate to all front - line staff , and thus , it can avoid any late order completion in future . This   approach helps us build connections between different findings and understand the bigger picture from   clients . The discussion can trigger idea generation and enables teammates to better understand   research insights . 

 At the same time , we knew that it is hard to arrange internal meeting for each event , since we have an   thousand event in a year . So , for the long - term option , we need to develop an online web - based system 

 to simplify the distribution of work task , and it can provide an immediate information transfer , and   shorten the response rate from front - line staff , and increase the accurate of information to avoid any   delay of completion time of work task . After the innovation of the online web - based system , it can   reduce the labor cost , and reduce the workload of teammates , and it can increase the hit rate of clients ’   expectation and needs , and thus raise the clients ’ satisfaction on our services , and maintain a positive   relationship with clients . That exercise pushed us to come up with all types of clients that theoretically   might be interested in our services and venue . 

 3 . Insight : 

 I had an opportunity to learn design thinking from conducting this exercise with our internal work group   is that while the discussion process- especially the consecutive discussion that incorporates their   feedback – is important for reinforcing their understanding and concept of the importance of customer   oriented in event industry , and thus , we can break though the wall of tradition mind set and narrow the   limitation of the rule and regulation , to be more flexibility to fulfill the clients ’ need and expectation .   Meanwhile , the more valuable aspect of the internal discussion is the shared insights and shared the   difficulties that occurs while they are working to define their problem space .   The discussion gives a   chance to our internal work group and allows them to share their perspectives and develop insights into   potential difficulties and limitation of their problems . 

 4 . Approach : 

 After learning form this course , I discovered that the most valuable aspect is the shared insights and   learning , in next time , when I encounter any complex questions , I will still use the visualization tool as a   main approach for a series of design thinking in my daily work . As some authors even calling   visualization tools “ the mother of all design tools ” . The visualization is a real core component of the way   for design thinking . This approach can help us to build connections between different findings and   understand the bigger picture . The visualization can trigger me about idea generation and enables our   teammate to better understand the root of problem , and thus , it can allow us to easy to deal with   complex question . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: 1 . Challenge and Selection : 

 Since I am an event manager in one of exhibition venue , I acts as a representative of the LS   Agency to   clients , I need to work closely with clients in planning , coordinating and advising clients including those   organising exhibition , conferences , seminars and special event . After understanding the clients   expectation and needs , I need to plan and coordinate with my teammates from different department ,   and distribute the event order to them according to clients ’ needs and requirement ; meanwhile , I need   to supervise and monitor my teammate ’s work task , to ensure all work order can be completed on time   as committed with organiser , and assure clients satisfaction , and event success . Thus , it can maintain   positive relationship with clients . 

 Unfortunately , in sometimes , due to poor communicate or misunderstanding issue in between   colleagues , teammates can not achieve the assigned work task on time or complete the task perfectly , it   causes the result can not hit the clients ’ expectation and needs . Reviewing some constructive feedback   from clients , due to the delay of the completion time of work task , they were dis - satisfied our services ,   and commented that our venue was unhelpful and disrespectful to them . Finally , we can not maintain a   positive relationship with clients , and some of them may think that our venue is no longer to be an   appropriate venue for their event . 

 In order to solve the above problem , I will use Visualization tool for my challenge , to achieve a shared   understanding of a problem space among a diverse group of our colleagues before attempting to   identify and define possible solutions to the problem .   When we 're dealing with very complex problems ,   we 're enacting a different kind of problem solving that must bring in more than just logic . Visualization   is important for the process of Design Thinking because it 's a way of unlocking a different part of our   brain . 

 2 . Application : 

 I wanted this exercise to be as much eye - opening as only possible . In order to design the solution to   meet with organizer ’ needs as what I was encounter as mentioned above . Firstly , I must build a good   understanding of the problem with teammates . I will choose to interview , observations , desk research   and other research techniques that are applied during this phase generate huge amount of information   from the organizer and try to empathy organizer ’ concern – all conversation and related technical   information that has to be grouped and analyze . Meanwhile , we invited all our related teammates to   participate the internal meeting after I received all information from clients and encourage them to   share their difficulties and see if there is any possibilities to solve the problem on the table , in avoid any   delay of the completion time of work task . 

 As a first step we need to understand and analyses the difficulties and limitation about the demand of   clients and decided how we can compatible with their needs . We will work out a clear work schedule ,   and get the agreement form all of teammates , and ensure that all work order and requirement are   disseminate to all front - line staff , and thus , it can avoid any late order completion in future . This   approach helps us build connections between different findings and understand the bigger picture from   clients . The discussion can trigger idea generation and enables teammates to better understand   research insights . 

 At the same time , we knew that it is hard to arrange internal meeting for each event , since we have an   thousand event in a year . So , for the long - term option , we need to develop an online web - based system 

 to simplify the distribution of work task , and it can provide an immediate information transfer , and   shorten the response rate from front - line staff , and increase the accurate of information to avoid any   delay of completion time of work task . After the innovation of the online web - based system , it can   reduce the labor cost , and reduce the workload of teammates , and it can increase the hit rate of clients ’   expectation and needs , and thus raise the clients ’ satisfaction on our services , and maintain a positive   relationship with clients . That exercise pushed us to come up with all types of clients that theoretically   might be interested in our services and venue . 

 3 . Insight : 

 I had an opportunity to learn design thinking from conducting this exercise with our internal work group   is that while the discussion process- especially the consecutive discussion that incorporates their   feedback – is important for reinforcing their understanding and concept of the importance of customer   oriented in event industry , and thus , we can break though the wall of tradition mind set and narrow the   limitation of the rule and regulation , to be more flexibility to fulfill the clients ’ need and expectation .   Meanwhile , the more valuable aspect of the internal discussion is the shared insights and shared the   difficulties that occurs while they are working to define their problem space .   The discussion gives a   chance to our internal work group and allows them to share their perspectives and develop insights into   potential difficulties and limitation of their problems . 

 4 . Approach : 

 After learning form this course , I discovered that the most valuable aspect is the shared insights and   learning , in next time , when I encounter any complex questions , I will still use the visualization tool as a   main approach for a series of design thinking in my daily work . As some authors even calling   visualization tools “ the mother of all design tools ” . The visualization is a real core component of the way   for design thinking . This approach can help us to build connections between different findings and   understand the bigger picture . The visualization can trigger me about idea generation and enables our   teammate to better understand the root of problem , and thus , it can allow us to easy to deal with   complex question .
### Output: 