Peer - Graded Assignment : 

 Reflection – Mind - Mapping 

 Javier Hernandez 

 Challenge 

 In early 2006 , I was part of a team charged with developing a mobile solution to   enhance the Children ’s Hospital of Philadelphia ( AIR PODS ) patient family experience .    Senior management had given us this general task , but specified nothing more .   It   was our job , therefore , to determine exactly what patient families wanted and   needed in a mobile solution ( if they needed anything at all ) , and from that   compile a set of user stories for developing a solution . 

 Selection 

 As the team ’s business analyst , it was my job to capture the project ’s   requirements and define the solution .   We knew that any approach would have to   be intuitive , stable , easy to learn , and carry AIR PODS branding elements .   But beyond   that , the team could only make assumptions . 

 To dig deeper , I applied a compressed version of the design sprint methodology   popularized by Google ( www.gv.com/sprint ) , as it would allow us to quickly   capture a lot of information about the needs and concerns of patient families . A   key element of this approach is mind mapping , which , as Maria Hernandez stated   in the Mind Mapping Tool video , helps identify “ patterns and insights from the   large quantity of data you ’ve collected during your exploration of What Is . ” 

 Application 

 I began assembling patient family personas from two different perspectives :    those of the AIR PODS staff , who interact with a variety of patients daily , and those of   the patients themselves . 

 To capture the AIR PODS staff ’s input , I scheduled interviews with senior leaders   involved in patient care to glean their insights about patients and families .   To   explore the patient families ’ perspectives , I approached the hospital ’s Family 

 Advisory Council ( FAC ) , a group of patient families that meets monthly to advise   AIR PODS senior leadership on issues and concerns of families .   I was able to use two   of their meetings to conduct workshops that would feature personas ,   brainstorming and prototyping exercises .   The persona and brainstorming   exercises used mind - mapping principles . 

 In the workshop , I asked the FAC members to create personas around patients ,   parents and AIR PODS staff – not only to create models of these roles , but to   understand how the patient families saw them .   Using empathy maps for patients ,   parents and AIR PODS staff , the participants filled in what they thought those   individuals might think , see , hear , feel , say and do . 

 Next , I conducted the brainstorming session , asking the group to list the   challenges they experienced while visiting AIR PODS .   I steered them away from   thinking about technologies and had them focus solely on “ pain points . ”    Participants had a time limit for writing thoughts on sticky notes and placing them   on poster paper , much as they had done with the personas ; then , each participant   was given a strip of sticky dots to use to “ vote ” on the thoughts .   Participants   could give a thought as many “ votes ” as they wanted , but when they used up   their allotment of dots , they were done voting .   I compiled the results and ranked   the highest - ranked ideas , converting them into user stories . 

 In a second session , I divided the participants into groups and provided drawing   materials and paper templates of phone screens .   I asked them to design screens   for their ideal mobile app .   The results were a collection of extremely low - fidelity   prototypes that allowed us to understand user expectations for an app . 

 Insight 

 The personas painted a picture of a harried , stressful experience , regardless of   how pleasant and seamless AIR PODS tried to make it .   Patients – being children --   were frightened and unsure of what to expect .   Parents , primarily worried about   their children , were stressed and confused about where to go , especially if they   were not familiar with Philadelphia or our locations .   AIR PODS staff were viewed as   compassionate but very busy . 

 The brainstorming yielded similar results ; it was clear that patient families needed   tools to organize their visits , get directions , and ask questions without having to   bother staff .   Interviews with CHOP staff confirmed that patient - facing staff   agreed with and understood the patient families ’ struggles . 

 The prototyping exercise produced a variety of designs that emphasized simplicity   and the ability to address basic questions . 

 Approach 

 The persona and brainstorming tools were highly effective in building an   understanding of the patient families ’ needs and concerns without focusing on a   technical solution .   Through that feedback , we had a clearer understanding of the   families ’ mindsets and how the solution would have to meet those needs .   The   “ dot voting ” portion of the exercise let the participants prioritize their own   feedback , making it easy for us to prioritize the user stories later in the project .    The FAC meetings provided a “ safe space ” for patient families to express their   ideas , while the anonymity of the process allowed everyone to be “ heard ”   without being dominated by one or two individuals . 

 The prototyping helped the FAC participants feel engaged in the process and gave   us a sense of what they expected in an app .   However , the exercise could have   been improved by adding more structure , or pairing up FAC participants with   more tech - savvy designers who could act as coaches . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Javier Hernandez
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Peer - Graded Assignment : 

 Reflection – Mind - Mapping 

 Javier Hernandez 

 Challenge 

 In early 2006 , I was part of a team charged with developing a mobile solution to   enhance the Children ’s Hospital of Philadelphia ( AIR PODS ) patient family experience .    Senior management had given us this general task , but specified nothing more .   It   was our job , therefore , to determine exactly what patient families wanted and   needed in a mobile solution ( if they needed anything at all ) , and from that   compile a set of user stories for developing a solution . 

 Selection 

 As the team ’s business analyst , it was my job to capture the project ’s   requirements and define the solution .   We knew that any approach would have to   be intuitive , stable , easy to learn , and carry AIR PODS branding elements .   But beyond   that , the team could only make assumptions . 

 To dig deeper , I applied a compressed version of the design sprint methodology   popularized by Google ( www.gv.com/sprint ) , as it would allow us to quickly   capture a lot of information about the needs and concerns of patient families . A   key element of this approach is mind mapping , which , as Maria Hernandez stated   in the Mind Mapping Tool video , helps identify “ patterns and insights from the   large quantity of data you ’ve collected during your exploration of What Is . ” 

 Application 

 I began assembling patient family personas from two different perspectives :    those of the AIR PODS staff , who interact with a variety of patients daily , and those of   the patients themselves . 

 To capture the AIR PODS staff ’s input , I scheduled interviews with senior leaders   involved in patient care to glean their insights about patients and families .   To   explore the patient families ’ perspectives , I approached the hospital ’s Family 

 Advisory Council ( FAC ) , a group of patient families that meets monthly to advise   AIR PODS senior leadership on issues and concerns of families .   I was able to use two   of their meetings to conduct workshops that would feature personas ,   brainstorming and prototyping exercises .   The persona and brainstorming   exercises used mind - mapping principles . 

 In the workshop , I asked the FAC members to create personas around patients ,   parents and AIR PODS staff – not only to create models of these roles , but to   understand how the patient families saw them .   Using empathy maps for patients ,   parents and AIR PODS staff , the participants filled in what they thought those   individuals might think , see , hear , feel , say and do . 

 Next , I conducted the brainstorming session , asking the group to list the   challenges they experienced while visiting AIR PODS .   I steered them away from   thinking about technologies and had them focus solely on “ pain points . ”    Participants had a time limit for writing thoughts on sticky notes and placing them   on poster paper , much as they had done with the personas ; then , each participant   was given a strip of sticky dots to use to “ vote ” on the thoughts .   Participants   could give a thought as many “ votes ” as they wanted , but when they used up   their allotment of dots , they were done voting .   I compiled the results and ranked   the highest - ranked ideas , converting them into user stories . 

 In a second session , I divided the participants into groups and provided drawing   materials and paper templates of phone screens .   I asked them to design screens   for their ideal mobile app .   The results were a collection of extremely low - fidelity   prototypes that allowed us to understand user expectations for an app . 

 Insight 

 The personas painted a picture of a harried , stressful experience , regardless of   how pleasant and seamless AIR PODS tried to make it .   Patients – being children --   were frightened and unsure of what to expect .   Parents , primarily worried about   their children , were stressed and confused about where to go , especially if they   were not familiar with Philadelphia or our locations .   AIR PODS staff were viewed as   compassionate but very busy . 

 The brainstorming yielded similar results ; it was clear that patient families needed   tools to organize their visits , get directions , and ask questions without having to   bother staff .   Interviews with CHOP staff confirmed that patient - facing staff   agreed with and understood the patient families ’ struggles . 

 The prototyping exercise produced a variety of designs that emphasized simplicity   and the ability to address basic questions . 

 Approach 

 The persona and brainstorming tools were highly effective in building an   understanding of the patient families ’ needs and concerns without focusing on a   technical solution .   Through that feedback , we had a clearer understanding of the   families ’ mindsets and how the solution would have to meet those needs .   The   “ dot voting ” portion of the exercise let the participants prioritize their own   feedback , making it easy for us to prioritize the user stories later in the project .    The FAC meetings provided a “ safe space ” for patient families to express their   ideas , while the anonymity of the process allowed everyone to be “ heard ”   without being dominated by one or two individuals . 

 The prototyping helped the FAC participants feel engaged in the process and gave   us a sense of what they expected in an app .   However , the exercise could have   been improved by adding more structure , or pairing up FAC participants with   more tech - savvy designers who could act as coaches .
### Output: 