Storytelling 

 The Challenge & Selection     The challenge I will share with you started with a client when we discovered a need in   insurance . Some customers had a difficult process in order to reach their insurance   company and have the damage and payment clarified . Customers had to use pen and paper   to contact their customer service representative . There was a great need for digital   upgrades in the event of accidents .      Our first challenge was to get an understanding of the process both for the client and the   customer . The insurance industry has high rivalry and as a result it is dependent on loyal and   happy customers . The problem and challenge for the insurance companies was that they did   not include their customer in the product innovation and process . Therefore , we had to   undergo a big design thinking approach with a storytelling mapping the customers pains and   needs for them to make product adjustments to fulfill the customer ’s needs .    Our primary tool for visualization was storytelling .     Application     We underwent a big insight process with qualitative interviews with the customers . During   the interviews we saw that there were multiple pain points and needs that the customer   had during interaction with the company .    After all the interviews we synthesized the insights and found some key findings that we   believe could change the customers view of the customer service . We also made personas   so that the different customers could be reflected in these personas .    With those key findings we developed two different prototypes that could help with   multiple customer pains .    When we had uncovered customer journeys we mapped it our so that it was possible for   people to understand and empathize with their pains .      Insights     When presenting this to the client the storytelling was the tool that helped the client   understand the process that the customer went through .    When the client could comprehend the different customer journeys , they also understood   the pains that the customers had .    The client quickly was the value in this design thinking approach and how it helped the   company ’s understanding of the customer and also the simplicity of visualization . 

 Approach     I think that storytelling is a good visualization and perfect tool for this story . It made the   client really experience the customers path when interacting with the client . It was a big   organization that had a problem with mapping out its flows in different departments . So this   tool they adapted and it was helpful for them in other departments . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Storytelling 

 The Challenge & Selection     The challenge I will share with you started with a client when we discovered a need in   insurance . Some customers had a difficult process in order to reach their insurance   company and have the damage and payment clarified . Customers had to use pen and paper   to contact their customer service representative . There was a great need for digital   upgrades in the event of accidents .      Our first challenge was to get an understanding of the process both for the client and the   customer . The insurance industry has high rivalry and as a result it is dependent on loyal and   happy customers . The problem and challenge for the insurance companies was that they did   not include their customer in the product innovation and process . Therefore , we had to   undergo a big design thinking approach with a storytelling mapping the customers pains and   needs for them to make product adjustments to fulfill the customer ’s needs .    Our primary tool for visualization was storytelling .     Application     We underwent a big insight process with qualitative interviews with the customers . During   the interviews we saw that there were multiple pain points and needs that the customer   had during interaction with the company .    After all the interviews we synthesized the insights and found some key findings that we   believe could change the customers view of the customer service . We also made personas   so that the different customers could be reflected in these personas .    With those key findings we developed two different prototypes that could help with   multiple customer pains .    When we had uncovered customer journeys we mapped it our so that it was possible for   people to understand and empathize with their pains .      Insights     When presenting this to the client the storytelling was the tool that helped the client   understand the process that the customer went through .    When the client could comprehend the different customer journeys , they also understood   the pains that the customers had .    The client quickly was the value in this design thinking approach and how it helped the   company ’s understanding of the customer and also the simplicity of visualization . 

 Approach     I think that storytelling is a good visualization and perfect tool for this story . It made the   client really experience the customers path when interacting with the client . It was a big   organization that had a problem with mapping out its flows in different departments . So this   tool they adapted and it was helpful for them in other departments .
### Output: 