Challenge 

 Being a member of the restaurant ’s chain , I have seen different challenges to meet customers ’   demands and meet their expected service levels . One such challenge my organization faced was   increasing its sales and identifying the root cause of a declining customer base . The firm was losing   the customers , and this could be easily understood from its past sales . Our team had to get together   and suggest a way to understand what these customers want that we are not offering and how we   can retain them . 

 Selection 

 Our team analysed different tools and techniques to resolve the issue at hand . After understanding   the current situation , we decided to adopt a tool called ‘ Mind Mapping ’ . This tool is used to look for   patterns and insights that can provide creative solutions . It helps to filter out the important   information which helps in establishing the design criteria for what if phase in design thinking process .   We chose this tool to help us capture the insights from various stakeholders and connect the dots to   understand the root cause of declining sales . 

 Application 

 We conducted surveys and interviews with our stakeholders to understand their perspective of our   current offerings and what is it that they would want or desire to have . We organised an event with   our offerings and invited different stakeholders . We gave them sticky notes to write down their views   and ideas they have . Once that was done , everybody got together , brainstormed , and segregated   those ideas into different themes . This process helped us to identify few important criteria to focus   upon . 

 Insight 

 Using this approach , we could come up with different themes helping us to identify our customers   into various segments . This gave us an idea of how we can meet different stakeholders ’ unmet needs .   All the ideas were put on a board and inferences were drawn by connecting the dots . This helped our   team to understand the issues which could otherwise be overlooked . 

 Approach 

 This tool empowered our team to look into insights which we could have been ignored otherwise . We   could understand our customers ethnographic culture , which helped us to understand their pain   points . Hence , we could come up with idea to increase our sales as now our customers loved our   offerings . Whenever required , we will definitely use this tool along with tools like learning launch and   visualisation . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge 

 Being a member of the restaurant ’s chain , I have seen different challenges to meet customers ’   demands and meet their expected service levels . One such challenge my organization faced was   increasing its sales and identifying the root cause of a declining customer base . The firm was losing   the customers , and this could be easily understood from its past sales . Our team had to get together   and suggest a way to understand what these customers want that we are not offering and how we   can retain them . 

 Selection 

 Our team analysed different tools and techniques to resolve the issue at hand . After understanding   the current situation , we decided to adopt a tool called ‘ Mind Mapping ’ . This tool is used to look for   patterns and insights that can provide creative solutions . It helps to filter out the important   information which helps in establishing the design criteria for what if phase in design thinking process .   We chose this tool to help us capture the insights from various stakeholders and connect the dots to   understand the root cause of declining sales . 

 Application 

 We conducted surveys and interviews with our stakeholders to understand their perspective of our   current offerings and what is it that they would want or desire to have . We organised an event with   our offerings and invited different stakeholders . We gave them sticky notes to write down their views   and ideas they have . Once that was done , everybody got together , brainstormed , and segregated   those ideas into different themes . This process helped us to identify few important criteria to focus   upon . 

 Insight 

 Using this approach , we could come up with different themes helping us to identify our customers   into various segments . This gave us an idea of how we can meet different stakeholders ’ unmet needs .   All the ideas were put on a board and inferences were drawn by connecting the dots . This helped our   team to understand the issues which could otherwise be overlooked . 

 Approach 

 This tool empowered our team to look into insights which we could have been ignored otherwise . We   could understand our customers ethnographic culture , which helped us to understand their pain   points . Hence , we could come up with idea to increase our sales as now our customers loved our   offerings . Whenever required , we will definitely use this tool along with tools like learning launch and   visualisation .
### Output: 