Daycare Electronic Notification Board by Abul Polidori . 

 Challenge and Selection   WICASA requested the creation of an Electronic Notification Board to   besides broadcast emails to a mail list also provide the same notifications on a web page accessible by   the parents and caretakers . 

 The team ( One - man Team , in the case I ) saw an opportunity to reframe the request and expand the   scope creating a new form of communication between parents and daycare staff , not only caretakers ,   mainly focusing on children daily follow up . An ethnographic research was put in place and a series of   interviews were conducted to gather information from parents , caretakers , and staff about their   technologic savviness , how comfortable they would be to have information about their children on the   web , what kind of info they would like to have from the daycare . 

 In possession of these data a combination of Visualization ( Week 1 - video 6 ) and Storytelling ( Week 2-   video 4 ) were used to convey that it would be beneficial to broaden the scope . The combination was a   key aspect of the strategy adopted . Visualization was used to get an alignment among the stakeholders ,   helping to convey to the different audiences ( mainly the staff ) all the aspects of the problem and the line   of experimentation that was adopted later in the process . Storytelling gave a seamless description of   what was the pain points and concerns of the key stakeholders and how the solution would be   experienced in a daily basis by parent caretakers , making the data more “ digestible ” , softening the   learning curve , allowing stakeholders learn from each other and creating empathy across the board . 

 Application   The team starts by creating a visualization of the original request ’s problem domain and environment   just to understand what problem the Municipality wants to solve ( because regardless of the solution   and approach taken that specific problem must be solved ) . It starts by drawing some stick figures of the   stakeholders and the environment they interact with then expand the visualization to include elements   of the request , the Electronic Notification Board , all these based only on information provided by the   requestors . 

 Then a workshop is booked to present the current understand to the stakeholders , walking through the   steps that the team went through to get to the current visualization and expand the conversation to   unarticulated needs that the team detected and that could be addressed on that engagement , get   feedback and permission to expand the scope , explaining the need for data and how it will support an   informed decision . 

 After the first workshop the team runs an ethnographic research , interviewing besides the stakeholders ,   caretakers , staff , and parents ( extended stakeholders group ) from different boroughs with different   socio - economics profiles ( since it was assumed that this would influence how the technology is   experienced ) , asking questions like How you experience smartphone in your daily life ? How frequently   do you follow up your children ’s daycare experience ? What information you would like to exchange with   your children caretaker / daycare ? 

 With the new data points the team runs a new workshop with the extended stakeholders group and to   create the visualization of the newly discovered problem domain , which encompassed besides the board 

 a 2 - way communication platform , including a special channel to talk about a parent ’s child . The team   covers different scenarios in the same visualization using different personas elicited from the data to   help understanding and give perspective . Each persona is used to tell a story associated to how they   experience / face the problem and 6 groups of 4 participants are assembled to discuss and enable   feedback collection . 

 In a next step the team and the extended stakeholders group focus on creating on extending the   visualization to describe the candidate solutions / experiments to the learn launch . 

 During the process 3 facilitators helped the groups to achieve collective agreement and avoid   polarization . 

 Insight and Approach   What the team learned is personas and storytelling help immensely the visualization tool , mainly to   convey why such persona would use a solution in a way not envisioned by the majority of the   stakeholders , giving meaningful context to a use case .   This is key to get a deeper alignment and once   that is reached unarticulated needs start to come to light seamlessly , enabling good feedback collection   and greater exchange of ideas and better insights . It allows not only the team but all the stakeholders to   understand what is to be in other person(a ) shoes . 

 Having facilitators was also a successful approach that helped mainly the introverted ones to provided   good feedback and their own unarticulated needs ( introverted parents are more comfortable using the   electronic means of communication instead of face to face ) . The facilitators also helped the stakeholders   to not drift away from the original problem and question . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Abul Polidori
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Daycare Electronic Notification Board by Abul Polidori . 

 Challenge and Selection   WICASA requested the creation of an Electronic Notification Board to   besides broadcast emails to a mail list also provide the same notifications on a web page accessible by   the parents and caretakers . 

 The team ( One - man Team , in the case I ) saw an opportunity to reframe the request and expand the   scope creating a new form of communication between parents and daycare staff , not only caretakers ,   mainly focusing on children daily follow up . An ethnographic research was put in place and a series of   interviews were conducted to gather information from parents , caretakers , and staff about their   technologic savviness , how comfortable they would be to have information about their children on the   web , what kind of info they would like to have from the daycare . 

 In possession of these data a combination of Visualization ( Week 1 - video 6 ) and Storytelling ( Week 2-   video 4 ) were used to convey that it would be beneficial to broaden the scope . The combination was a   key aspect of the strategy adopted . Visualization was used to get an alignment among the stakeholders ,   helping to convey to the different audiences ( mainly the staff ) all the aspects of the problem and the line   of experimentation that was adopted later in the process . Storytelling gave a seamless description of   what was the pain points and concerns of the key stakeholders and how the solution would be   experienced in a daily basis by parent caretakers , making the data more “ digestible ” , softening the   learning curve , allowing stakeholders learn from each other and creating empathy across the board . 

 Application   The team starts by creating a visualization of the original request ’s problem domain and environment   just to understand what problem the Municipality wants to solve ( because regardless of the solution   and approach taken that specific problem must be solved ) . It starts by drawing some stick figures of the   stakeholders and the environment they interact with then expand the visualization to include elements   of the request , the Electronic Notification Board , all these based only on information provided by the   requestors . 

 Then a workshop is booked to present the current understand to the stakeholders , walking through the   steps that the team went through to get to the current visualization and expand the conversation to   unarticulated needs that the team detected and that could be addressed on that engagement , get   feedback and permission to expand the scope , explaining the need for data and how it will support an   informed decision . 

 After the first workshop the team runs an ethnographic research , interviewing besides the stakeholders ,   caretakers , staff , and parents ( extended stakeholders group ) from different boroughs with different   socio - economics profiles ( since it was assumed that this would influence how the technology is   experienced ) , asking questions like How you experience smartphone in your daily life ? How frequently   do you follow up your children ’s daycare experience ? What information you would like to exchange with   your children caretaker / daycare ? 

 With the new data points the team runs a new workshop with the extended stakeholders group and to   create the visualization of the newly discovered problem domain , which encompassed besides the board 

 a 2 - way communication platform , including a special channel to talk about a parent ’s child . The team   covers different scenarios in the same visualization using different personas elicited from the data to   help understanding and give perspective . Each persona is used to tell a story associated to how they   experience / face the problem and 6 groups of 4 participants are assembled to discuss and enable   feedback collection . 

 In a next step the team and the extended stakeholders group focus on creating on extending the   visualization to describe the candidate solutions / experiments to the learn launch . 

 During the process 3 facilitators helped the groups to achieve collective agreement and avoid   polarization . 

 Insight and Approach   What the team learned is personas and storytelling help immensely the visualization tool , mainly to   convey why such persona would use a solution in a way not envisioned by the majority of the   stakeholders , giving meaningful context to a use case .   This is key to get a deeper alignment and once   that is reached unarticulated needs start to come to light seamlessly , enabling good feedback collection   and greater exchange of ideas and better insights . It allows not only the team but all the stakeholders to   understand what is to be in other person(a ) shoes . 

 Having facilitators was also a successful approach that helped mainly the introverted ones to provided   good feedback and their own unarticulated needs ( introverted parents are more comfortable using the   electronic means of communication instead of face to face ) . The facilitators also helped the stakeholders   to not drift away from the original problem and question .
### Output: 