ASSIGNMENT - VISUALIZATION 

 Challenge 

 I work in my organization ’s automobile insurance department where we   handle thousands of claims on a daily basis . We have a specific time frame   during which we need to arrive at a decision on the claims and send it back   to our clients . Our workload has increased significantly over the past few   weeks and we anticipate this to continue till the end of this year . We have   been tasked with finding ways to tackle the incoming claims with record   speed so that our clients do not lose faith in us and we continue to deliver   back our responses during the set time period . 

 Selection 

 Our management had informed us that recruiting new personnel or hiring   from other departments was not an option . So , we had to come up with   solutions using our existing team members which was approximately 20- 25 in number . We decided to use the Visualization method in order to come   up with a solution to tackle this challenge in front of us . We described our   workflow processes in detail by using flowcharts , right from when we   received the claims till they were dispatched back from our unit . The job   profile of each of our team members were clearly labelled out next to the   workflows with added points of who was best suited to fit into each role . 

 Application 

 We divided our team members into morning , mid shift as well as night shifts   so that those who preferred to work faster in the early mornings could   arrive and start with the workflow . This would continue across the shifts so   that at any point in time during the entire day our resources would be in   motion . Seeing our names and job description next to the work processes   or stages helped us to get a clear idea of what was expected from us . Our   roles were made more concise and we could focus on what was at hand   rather than worrying about the bigger picture . We worked steadily through   each of the shifts and soon we began to pick up pace sorting through all   the material . 

 Insight 

 What inspired us to use visualization model was that it was easier to   channel and breakdown daily tasks and assign them to each individual . It   was also important to bring together the whole unit as a whole so that they   can easily understand their roles at each stage and work accordingly   without any delay . Having everyone on board was important to achieve the   end result of finishing our claims and delivering our reply to the clients at   the determined time frame . We had to make sure that customers were   satisfied with our efforts and team members were appreciated for their   efforts . 

 Approach 

 As an alternative approach , we can use the same model , that is ,   visualization , to change the assigned duties on a monthly or biweekly basis   so that each member gets to work under different circumstances and deals   with different set of clients or customers . This way , it would broaden the   scope of learning and working at the same time delivering quality results   to our customers . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: ASSIGNMENT - VISUALIZATION 

 Challenge 

 I work in my organization ’s automobile insurance department where we   handle thousands of claims on a daily basis . We have a specific time frame   during which we need to arrive at a decision on the claims and send it back   to our clients . Our workload has increased significantly over the past few   weeks and we anticipate this to continue till the end of this year . We have   been tasked with finding ways to tackle the incoming claims with record   speed so that our clients do not lose faith in us and we continue to deliver   back our responses during the set time period . 

 Selection 

 Our management had informed us that recruiting new personnel or hiring   from other departments was not an option . So , we had to come up with   solutions using our existing team members which was approximately 20- 25 in number . We decided to use the Visualization method in order to come   up with a solution to tackle this challenge in front of us . We described our   workflow processes in detail by using flowcharts , right from when we   received the claims till they were dispatched back from our unit . The job   profile of each of our team members were clearly labelled out next to the   workflows with added points of who was best suited to fit into each role . 

 Application 

 We divided our team members into morning , mid shift as well as night shifts   so that those who preferred to work faster in the early mornings could   arrive and start with the workflow . This would continue across the shifts so   that at any point in time during the entire day our resources would be in   motion . Seeing our names and job description next to the work processes   or stages helped us to get a clear idea of what was expected from us . Our   roles were made more concise and we could focus on what was at hand   rather than worrying about the bigger picture . We worked steadily through   each of the shifts and soon we began to pick up pace sorting through all   the material . 

 Insight 

 What inspired us to use visualization model was that it was easier to   channel and breakdown daily tasks and assign them to each individual . It   was also important to bring together the whole unit as a whole so that they   can easily understand their roles at each stage and work accordingly   without any delay . Having everyone on board was important to achieve the   end result of finishing our claims and delivering our reply to the clients at   the determined time frame . We had to make sure that customers were   satisfied with our efforts and team members were appreciated for their   efforts . 

 Approach 

 As an alternative approach , we can use the same model , that is ,   visualization , to change the assigned duties on a monthly or biweekly basis   so that each member gets to work under different circumstances and deals   with different set of clients or customers . This way , it would broaden the   scope of learning and working at the same time delivering quality results   to our customers .
### Output: 