Who are you?- Storytelling 

 Date : 7/31/20 

 Challenge : 

 I work in a Technology and Data Company near Washington , DC .   To stay competitive the   company decided to change most of his Executive Team along with their Executive Assistants to bring   innovation to the organization . Which brought me to this company as an Executive Business Partner to   support two members of the Executive team . Within only few months apart other six Executive Business   Partners joined the team to support the remainder of the executives .   This role was upgraded to be a   role higher than an Executive Assistant . This role was intended for the executive assistants to be a   partner and work along the executives meeting more than calendar management and logistics . The aim   of this role is to fully and holistically support any business needs by anticipating and becoming a Chief of   Staff for the executives and their business units . 

 Within few months , the challenge was obvious as some Executives have different working styles ,   expectations for the Business Partners were different depending on each business unit , some Executive   Partners had more work than others , and some Executive Business Partners had different levels of work   experience / work maturity and this created confusion and prevent us to move forward with different   projects .   The Goal was to become the right hand of the Executives while supporting each other in our   Executive Business Partner team .   Therefore , I decided it was time to take a step back , start with a clean   slate , and introduce some of the Design Thinking tools learned along workshops/ classes taken in the   past . Before , implementing any tool or process , we need it to understand who were all the Executive   Business Partners and who did we supported ? 

 Selection : 

 Our team was new , coming from different industries , and having different working styles . In   addition , we knew little about the Executives other Executive Partners supported . We had seen them in   the office or in meetings . However , we did not know who they were either . Therefore , I decided to start   with the storytelling tool and to help through this process decided to implement the tool of personas . As   Chapter # 2 in this course explains storytelling is a way to create empathy in a simple way and bring life   to a character . We need it to understand in a reliable way who were our executives . Each Executive   Business Partner had to complete the below persona card . After completion of the persona card we will   meet and have an open forum discussion among the Executive Business Partners .   Persona Card sample   below : 

 Application : 

 The moment came when we had to explain to the team how we viewed the executives we   supported . What were their attributes ,   goals , concerns , and a quote that could best describe them . At   the beginning of the exercise it was confusing as this was the first time the Executive Business Partners   had used this concept of personas . Therefore , I decided to star and described my executive utilizing   storytelling rather than reading each bullet of my persona card . I gave my persona a title that best   described my executive . For mine was the “ Speedy CFO ” always moving , always in meetings and fuel by   Diet Coke . This resonated with my team members . They laughed because they knew it was true . The   little they saw of this executive passing by hallways or conference rooms they knew this executive   always had a diet coke on their hands . It created an emotional connection almost immediately . Now   they knew that my executive had a demanding schedule and therefore , I had a demanding schedule too .   Therefore , now going forward when we had last minute calendar request for my executive my team   knew the type of work style and urgency my executive had . Going forward my team understood the   expectation this executive had . 

 Other team members started implementing the storytelling aspect to this exercise . In the 45   minutes we had , we understood our team needs and each of their business units . Most importantly , it   created a sense of empathy within the team . Which , I believe it was the most valuable tool as this   allowed us to finally connect in a human level . In addition ,   it allowed us to understand our audience :   The Executives and their support members . Now , we were one step closer to brainstorm solutions for   the different challenges that we had in the organization and in our Executive team . By learning about   the executive ’s main concerns , we could see what were the tensions of each business units and   themselves . Also , it allowed us to see common themes and how we could align as a team to tackle these   issues together . 

 Insight : 

 By applying the storytelling tool and by utilizing the personas method we learned who our executives   were , their needs , concerns , and goals . Most importantly we learned about each other in a human level .   We now had a common understanding . We had empathy for each other and our jobs . Most importantly ,   it allowed us to discover reoccurring themes within each business units as : Change Management   challenges , Innovation challenges , Logistics / processes issues , and Communication issues . We now were   in a position to see how each separate business unit could benefit from having an executive business   partner team that works together solving issues or trying to find solutions in a holistic way . Also ,   storytelling was effective because it was fun , it took down the barrier of competition and we had an   environment of collaboration and a sense of purpose .   A deeper connection on how our Executive   Business Partner team was   going to attack the existing challenges in the organization . 

 Approach : 

 Although this was the first time , I   was incorporating   design thinking tools , storytelling , and personas . I   will say that it was successful for what we were trying to accomplish which was creating a sense of   empathy and understanding so we could tackle challenges together . However , next time what I would 

 do differently will be to allow more time for reflection and perhaps introduce the same personas activity   to the executives themselves . Since it is also a brand - new team . Perhaps they are going through the   same change management issues as we are . This exercise will also allow them to know each other ,   develop empathy for each other and know their audience . As Chapter # 2 of this course expressed .   Executives are tired of power points and meetings . They also have little to no time and their attention   window is limited to 20 seconds . This will be a great method in which they can have fun , where they can   come up with pros / cons , and create a cause which ultimately could ignite innovation . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Who are you?- Storytelling 

 Date : 7/31/20 

 Challenge : 

 I work in a Technology and Data Company near Washington , DC .   To stay competitive the   company decided to change most of his Executive Team along with their Executive Assistants to bring   innovation to the organization . Which brought me to this company as an Executive Business Partner to   support two members of the Executive team . Within only few months apart other six Executive Business   Partners joined the team to support the remainder of the executives .   This role was upgraded to be a   role higher than an Executive Assistant . This role was intended for the executive assistants to be a   partner and work along the executives meeting more than calendar management and logistics . The aim   of this role is to fully and holistically support any business needs by anticipating and becoming a Chief of   Staff for the executives and their business units . 

 Within few months , the challenge was obvious as some Executives have different working styles ,   expectations for the Business Partners were different depending on each business unit , some Executive   Partners had more work than others , and some Executive Business Partners had different levels of work   experience / work maturity and this created confusion and prevent us to move forward with different   projects .   The Goal was to become the right hand of the Executives while supporting each other in our   Executive Business Partner team .   Therefore , I decided it was time to take a step back , start with a clean   slate , and introduce some of the Design Thinking tools learned along workshops/ classes taken in the   past . Before , implementing any tool or process , we need it to understand who were all the Executive   Business Partners and who did we supported ? 

 Selection : 

 Our team was new , coming from different industries , and having different working styles . In   addition , we knew little about the Executives other Executive Partners supported . We had seen them in   the office or in meetings . However , we did not know who they were either . Therefore , I decided to start   with the storytelling tool and to help through this process decided to implement the tool of personas . As   Chapter # 2 in this course explains storytelling is a way to create empathy in a simple way and bring life   to a character . We need it to understand in a reliable way who were our executives . Each Executive   Business Partner had to complete the below persona card . After completion of the persona card we will   meet and have an open forum discussion among the Executive Business Partners .   Persona Card sample   below : 

 Application : 

 The moment came when we had to explain to the team how we viewed the executives we   supported . What were their attributes ,   goals , concerns , and a quote that could best describe them . At   the beginning of the exercise it was confusing as this was the first time the Executive Business Partners   had used this concept of personas . Therefore , I decided to star and described my executive utilizing   storytelling rather than reading each bullet of my persona card . I gave my persona a title that best   described my executive . For mine was the “ Speedy CFO ” always moving , always in meetings and fuel by   Diet Coke . This resonated with my team members . They laughed because they knew it was true . The   little they saw of this executive passing by hallways or conference rooms they knew this executive   always had a diet coke on their hands . It created an emotional connection almost immediately . Now   they knew that my executive had a demanding schedule and therefore , I had a demanding schedule too .   Therefore , now going forward when we had last minute calendar request for my executive my team   knew the type of work style and urgency my executive had . Going forward my team understood the   expectation this executive had . 

 Other team members started implementing the storytelling aspect to this exercise . In the 45   minutes we had , we understood our team needs and each of their business units . Most importantly , it   created a sense of empathy within the team . Which , I believe it was the most valuable tool as this   allowed us to finally connect in a human level . In addition ,   it allowed us to understand our audience :   The Executives and their support members . Now , we were one step closer to brainstorm solutions for   the different challenges that we had in the organization and in our Executive team . By learning about   the executive ’s main concerns , we could see what were the tensions of each business units and   themselves . Also , it allowed us to see common themes and how we could align as a team to tackle these   issues together . 

 Insight : 

 By applying the storytelling tool and by utilizing the personas method we learned who our executives   were , their needs , concerns , and goals . Most importantly we learned about each other in a human level .   We now had a common understanding . We had empathy for each other and our jobs . Most importantly ,   it allowed us to discover reoccurring themes within each business units as : Change Management   challenges , Innovation challenges , Logistics / processes issues , and Communication issues . We now were   in a position to see how each separate business unit could benefit from having an executive business   partner team that works together solving issues or trying to find solutions in a holistic way . Also ,   storytelling was effective because it was fun , it took down the barrier of competition and we had an   environment of collaboration and a sense of purpose .   A deeper connection on how our Executive   Business Partner team was   going to attack the existing challenges in the organization . 

 Approach : 

 Although this was the first time , I   was incorporating   design thinking tools , storytelling , and personas . I   will say that it was successful for what we were trying to accomplish which was creating a sense of   empathy and understanding so we could tackle challenges together . However , next time what I would 

 do differently will be to allow more time for reflection and perhaps introduce the same personas activity   to the executives themselves . Since it is also a brand - new team . Perhaps they are going through the   same change management issues as we are . This exercise will also allow them to know each other ,   develop empathy for each other and know their audience . As Chapter # 2 of this course expressed .   Executives are tired of power points and meetings . They also have little to no time and their attention   window is limited to 20 seconds . This will be a great method in which they can have fun , where they can   come up with pros / cons , and create a cause which ultimately could ignite innovation .
### Output: 