CHALLENGES AND SELECTION 

 Storytelling is the tool I frequently use . I work in a trade industry where we deal with diverse   group of people . Many of these people deal with depression and need to be inspired to   improve their way of living . I spend a lot of time talking to people , sharing stories making them   open up to find ways to inspire them to improve their well - being . Most of these people are   lonely . They often find it enjoyable to share with me their stories . From their experiences , they   get to learn and I also help them see the need of not giving up and be independent . 

 I use their response against the context of my story to ascertain their goals , and we sometimes   use stories to better understand their interest and thoughts . 

 APPLICATION 

 I have a story about using storytelling . In discussing operational changes with a trade industry . I   was trying to explain to them the benefit of taking customer based approach . Identify their   needs and address those needs first and foremost . The industry held firmly there normal way of   operation and customers were failing in this rigid structure . I explained to them how addressing   the needs of a customer can impact everyone for the better . 

 I told a story about when I ran a small business retail . There was this customer who was always   unsatisfied . Every customer was just okay and satisfied . I could tell , this customer needed   attention . Because it was approaching lunch time , I bought lunch for both of us and sat with her   and let her pour out her heart . It turned out that there was an employee who once gave her   some goods that were not in good condition . This affected her consumers . She was afraid that   she might receive the same goods and this would permanently scare away her consumers . 

 INSIGHT AND APPROACH 

 Well , wow , it was time for me to open up with my story . I told her how furious and unsatisfied I   used to be when I went to buy goods for retail . I shared what my problem was and how it was   resolved and this connected us by noting the same thing we both went through . This worked   really well . Honestly , she needed management attention . She became peaceful , happy and   more satisfied than ever . 

 So I told this story to the company , and I think it had a big impact on people there . The   company way of operation is being reviewed and all employees are going through training   especially on customer care . Sometimes a mere story can do a lot of wonders . 

 This course made me see storytelling as a tool in a new perspective . I can now prepare and   think of stories that will assist me in presenting ideas and best visualize them . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: CHALLENGES AND SELECTION 

 Storytelling is the tool I frequently use . I work in a trade industry where we deal with diverse   group of people . Many of these people deal with depression and need to be inspired to   improve their way of living . I spend a lot of time talking to people , sharing stories making them   open up to find ways to inspire them to improve their well - being . Most of these people are   lonely . They often find it enjoyable to share with me their stories . From their experiences , they   get to learn and I also help them see the need of not giving up and be independent . 

 I use their response against the context of my story to ascertain their goals , and we sometimes   use stories to better understand their interest and thoughts . 

 APPLICATION 

 I have a story about using storytelling . In discussing operational changes with a trade industry . I   was trying to explain to them the benefit of taking customer based approach . Identify their   needs and address those needs first and foremost . The industry held firmly there normal way of   operation and customers were failing in this rigid structure . I explained to them how addressing   the needs of a customer can impact everyone for the better . 

 I told a story about when I ran a small business retail . There was this customer who was always   unsatisfied . Every customer was just okay and satisfied . I could tell , this customer needed   attention . Because it was approaching lunch time , I bought lunch for both of us and sat with her   and let her pour out her heart . It turned out that there was an employee who once gave her   some goods that were not in good condition . This affected her consumers . She was afraid that   she might receive the same goods and this would permanently scare away her consumers . 

 INSIGHT AND APPROACH 

 Well , wow , it was time for me to open up with my story . I told her how furious and unsatisfied I   used to be when I went to buy goods for retail . I shared what my problem was and how it was   resolved and this connected us by noting the same thing we both went through . This worked   really well . Honestly , she needed management attention . She became peaceful , happy and   more satisfied than ever . 

 So I told this story to the company , and I think it had a big impact on people there . The   company way of operation is being reviewed and all employees are going through training   especially on customer care . Sometimes a mere story can do a lot of wonders . 

 This course made me see storytelling as a tool in a new perspective . I can now prepare and   think of stories that will assist me in presenting ideas and best visualize them .
### Output: 