Challenge 

 I will talk about a community challenge . There are around 15 residents in my friend ’s building . The   concierge , along with the gardener , decided to install a compost bin for everyone to use so the   gardener could exploit it for the community ’s garden . The compost bin is very classic , we open the   lid and dispose of the food scraps . The concierge did not communicate beforehand on this bin but   prepared an information poster regarding what waste can be thrown inside the bin when he   installed it . Weeks after weeks , he realized the residents rarely used the compost bin . The residents   welcomed the initiative but did n’t follow with action . 

 Selection 

 I will use the storytelling tool to help better understand the situation . Storytelling is a tool that helps   identify unknown insights by focusing on people ’s emotional side .   I feel that in this case storytelling   will help creating a connection with people , help understand their vision to make the solution work .   As Henry Rodriguez ( Mars ) said “ Storytelling is the difference between solving a problem and creating a   cause ” . And this is what I want to achieve here , creating a cause . The steps to using the tool are to   have a clear sequence of events , understand my audience , and reflect on the learnings . 

 Application 

 The population is between 18 and 45 years old . First , we will run the scenario by interviewing the   residents on how they behave . Here is the series of actions all the residents go through : after   cooking or eating 1/ they put the compostable waste in a little plastic bag they keep in their kitchen   2 / when leaving their apartments , they take their bag of compost to the garbage area 3 / they fill the   bin with the waste 4 / they throw their plastic bag in the non - recyclable bin . 

 To the different stages of our scenario , we will add the underlying expectations . They will help clarify   the residents ’ mindsets .   Let ’s connect to their thoughts and emotions related to each action . 1/   they always need a separate plastic bag which is not convenient and is time consuming 2/ they very   often forget to take the compost bag when leaving their apartment , and after a few days of   forgetting , the smell is bothersome 3 / opening their plastic bags to dispose of the food scraps is   considered a hassle and often dirties their hands 4 / they do n’t want to keep the dirty bag afterwards . 

 Insight 

 We soon realized there were unarticulated needs on each step of the way . The residents needed an   incentive to make such efforts , a cause that will give them the extra push . They needed that   connection with how the compost would be used so they could feel that they were doing a good   deed , having a positive impact . They also needed a more efficient way to store their organic waste at   home . A way that is less time and effort consuming . Ideally one that could last as long as the non- organic waste so both could be taken to the garbage area at the same time . And also , one that felt   cleaner to keep home and reuse . 

 Ultimately , after discovering these hidden opportunities , we had a clearer understanding of the   issue . What at first seemed like a simple miscommunication on the product happened to uncover   unarticulated needs around that same product and its use . 

 Using storytelling helped create an unseen narrative that will lead to wider value creation . The tool   helped visualize the process the residents went through in order to participate in gathering organic   waste . What I have learned using storytelling is how the actions , mindsets and emotions   experienced during the story all determine the opportunities to see . The insights gained for the   mapping show how we can optimize the residents ’ experience . This combination will serve   throughout the next steps of design thinking . 

 Approach 

 I think next time I would still use storytelling for this type of challenge . While this time it ended up   being very useful to discover new needs , I feel that I could go even further .   To limit the subjectivity   of the story , I fell that other stakeholders could have been included in my work from the beginning .   This would have made the analysis more complete from what is step , though later on in the process   co - creation with all stakeholders may fill this gap . I will definitely use storytelling as a reference for   future challenges to take on to discover subjects ’ insights and mindsets . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge 

 I will talk about a community challenge . There are around 15 residents in my friend ’s building . The   concierge , along with the gardener , decided to install a compost bin for everyone to use so the   gardener could exploit it for the community ’s garden . The compost bin is very classic , we open the   lid and dispose of the food scraps . The concierge did not communicate beforehand on this bin but   prepared an information poster regarding what waste can be thrown inside the bin when he   installed it . Weeks after weeks , he realized the residents rarely used the compost bin . The residents   welcomed the initiative but did n’t follow with action . 

 Selection 

 I will use the storytelling tool to help better understand the situation . Storytelling is a tool that helps   identify unknown insights by focusing on people ’s emotional side .   I feel that in this case storytelling   will help creating a connection with people , help understand their vision to make the solution work .   As Henry Rodriguez ( Mars ) said “ Storytelling is the difference between solving a problem and creating a   cause ” . And this is what I want to achieve here , creating a cause . The steps to using the tool are to   have a clear sequence of events , understand my audience , and reflect on the learnings . 

 Application 

 The population is between 18 and 45 years old . First , we will run the scenario by interviewing the   residents on how they behave . Here is the series of actions all the residents go through : after   cooking or eating 1/ they put the compostable waste in a little plastic bag they keep in their kitchen   2 / when leaving their apartments , they take their bag of compost to the garbage area 3 / they fill the   bin with the waste 4 / they throw their plastic bag in the non - recyclable bin . 

 To the different stages of our scenario , we will add the underlying expectations . They will help clarify   the residents ’ mindsets .   Let ’s connect to their thoughts and emotions related to each action . 1/   they always need a separate plastic bag which is not convenient and is time consuming 2/ they very   often forget to take the compost bag when leaving their apartment , and after a few days of   forgetting , the smell is bothersome 3 / opening their plastic bags to dispose of the food scraps is   considered a hassle and often dirties their hands 4 / they do n’t want to keep the dirty bag afterwards . 

 Insight 

 We soon realized there were unarticulated needs on each step of the way . The residents needed an   incentive to make such efforts , a cause that will give them the extra push . They needed that   connection with how the compost would be used so they could feel that they were doing a good   deed , having a positive impact . They also needed a more efficient way to store their organic waste at   home . A way that is less time and effort consuming . Ideally one that could last as long as the non- organic waste so both could be taken to the garbage area at the same time . And also , one that felt   cleaner to keep home and reuse . 

 Ultimately , after discovering these hidden opportunities , we had a clearer understanding of the   issue . What at first seemed like a simple miscommunication on the product happened to uncover   unarticulated needs around that same product and its use . 

 Using storytelling helped create an unseen narrative that will lead to wider value creation . The tool   helped visualize the process the residents went through in order to participate in gathering organic   waste . What I have learned using storytelling is how the actions , mindsets and emotions   experienced during the story all determine the opportunities to see . The insights gained for the   mapping show how we can optimize the residents ’ experience . This combination will serve   throughout the next steps of design thinking . 

 Approach 

 I think next time I would still use storytelling for this type of challenge . While this time it ended up   being very useful to discover new needs , I feel that I could go even further .   To limit the subjectivity   of the story , I fell that other stakeholders could have been included in my work from the beginning .   This would have made the analysis more complete from what is step , though later on in the process   co - creation with all stakeholders may fill this gap . I will definitely use storytelling as a reference for   future challenges to take on to discover subjects ’ insights and mindsets .
### Output: 