Mind Mapping     Challenge & Selection     I have selected the Mind Mapping tool .   I used this Mind Mapping tool   to identify the What Is for a new initiative within my organization .   This   initiative is for how customers will interact in the future with our   worldwide contact centers . As a note , this is my first attempt to use   Mind Mapping .     For this initiative , we used Mind Mapping Tool to look for and identify   patterns within the group ’s ideas .   Secondly the Mind Mapping Tool   identified insights and these insights will bring out more innovative   solutions .   The Mind Mapping tool process starts with taking input   from qualitative data , customer stories / diaries , ethnographic   interview results or even output from projective techniques .       That data are then collected and fed into the Mind Mapping Tool   process .   This process will create the actual Mind Map and finally a   design criteria statement .   The design criteria statement asks , “ If   anything were possible , what criteria would your new design meet ? ”    Then all of these artifacts are moved into the What If ? Stage , where   we can continue the process of Design thinking .       Application   We started by meeting in a small office with a whiteboard .   We first   talked about the design challenge and I briefly discussed how we   would create the Mind Map . As input to our Mind Map , we used   qualitative data and customer stories . The qualitative data was sent   out prior to the meeting via email and we invited customers to the   meeting who could share their stories .     We took turns writing the “ good stuff ” from the data input on the white   board , not really paying attention to how things were grouped .   Next   we grouped into related clusters by erasing and re - writing the   thoughts in a single cluster .   From here , we stepped back from the   whiteboard and began to discover what implied by each cluster by 

 asking “ So What ? ”   We wrote the answer to each “ So What ? ” above   each cluster and then started to determine the relationships of   different clusters , drawing lines between them .   We did not create a   Design Criteria statement , but instead used the Mind Map as our   input into the “ What If ” portion of Design Thinking .       Insight & Approach   The biggest insight I had from performing a Mind Map is that this tool   helps make sense of the data .   We had so much data that came in   prior to stating with the tool , many insights from our customers and   vast amounts of qualitative data .   All these data seemed massive and   disparate until we started the grouping process .   Once we had   grouped them , we could begin to see the patterns and produce   meaningful insight .   I found that pulling in the customers to get their   input was extremely useful for discovering ideas we had not   considered .     Next time , I will use a Mind Mapping process more similar to the Yard   Sale approach outlined in the lecture .   Specifically , we worked in   groups through the whole process and the process outlined in the   lecture puts people in groups much later .   I think that approach avoids   any “ heard mentality ” thinking . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Mind Mapping     Challenge & Selection     I have selected the Mind Mapping tool .   I used this Mind Mapping tool   to identify the What Is for a new initiative within my organization .   This   initiative is for how customers will interact in the future with our   worldwide contact centers . As a note , this is my first attempt to use   Mind Mapping .     For this initiative , we used Mind Mapping Tool to look for and identify   patterns within the group ’s ideas .   Secondly the Mind Mapping Tool   identified insights and these insights will bring out more innovative   solutions .   The Mind Mapping tool process starts with taking input   from qualitative data , customer stories / diaries , ethnographic   interview results or even output from projective techniques .       That data are then collected and fed into the Mind Mapping Tool   process .   This process will create the actual Mind Map and finally a   design criteria statement .   The design criteria statement asks , “ If   anything were possible , what criteria would your new design meet ? ”    Then all of these artifacts are moved into the What If ? Stage , where   we can continue the process of Design thinking .       Application   We started by meeting in a small office with a whiteboard .   We first   talked about the design challenge and I briefly discussed how we   would create the Mind Map . As input to our Mind Map , we used   qualitative data and customer stories . The qualitative data was sent   out prior to the meeting via email and we invited customers to the   meeting who could share their stories .     We took turns writing the “ good stuff ” from the data input on the white   board , not really paying attention to how things were grouped .   Next   we grouped into related clusters by erasing and re - writing the   thoughts in a single cluster .   From here , we stepped back from the   whiteboard and began to discover what implied by each cluster by 

 asking “ So What ? ”   We wrote the answer to each “ So What ? ” above   each cluster and then started to determine the relationships of   different clusters , drawing lines between them .   We did not create a   Design Criteria statement , but instead used the Mind Map as our   input into the “ What If ” portion of Design Thinking .       Insight & Approach   The biggest insight I had from performing a Mind Map is that this tool   helps make sense of the data .   We had so much data that came in   prior to stating with the tool , many insights from our customers and   vast amounts of qualitative data .   All these data seemed massive and   disparate until we started the grouping process .   Once we had   grouped them , we could begin to see the patterns and produce   meaningful insight .   I found that pulling in the customers to get their   input was extremely useful for discovering ideas we had not   considered .     Next time , I will use a Mind Mapping process more similar to the Yard   Sale approach outlined in the lecture .   Specifically , we worked in   groups through the whole process and the process outlined in the   lecture puts people in groups much later .   I think that approach avoids   any “ heard mentality ” thinking .
### Output: 