Reflection - Storytelling : People First 

 Challenge 

 I work as a store manager in an apparel store owned by my family . Prior to me , my brother was the   store manager for the same store . The business was set up with a goal to open one store first and   establish it in the market by building a brand name that customers could relate to , and then   subsequently open more stores . 

 However , these plans got stalled when the very first store that we opened started making losses ,   despite having the best stock , competitive prices and highly experienced sales staff . All this was   happening during the time when my brother was the store manager . Thus this was a big problem that   had come and needed to be resolved . 

 Selection 

 After a few months , and numerous family discussions , it was decided that I should replace my brother   as the store manager and take charge of the store operations . This entire exercise was done for the   prime reason to understand what is the problem and what are the ways to fix it . 

 Application 

 So I got on the job really quick , with finding out what is wrong . I devised a strategy to look in for the   problems and the reasons for the failure . Thus I started with inspecting the stock , finding out our   pricing as compared to the competitors , understanding the customer trends , and also started talking   to the store staff – sales and helping staff both in order to understand what is the problem . 

 Insight 

 After all the inspection , I figured that the problem was neither with the stock as we had the best stock   in the market nor with the pricing as our prices were quite competitive . 

 So the real problem was the sales staff and helping staff . Despite them being highly experienced , they   lacked motivation . They knew what to sell , how to sell and to whom to sell , but they were   demotivated , and this was primarily because though they were getting their salaries and on time , but   they were not feeling valued at work . And this was the reason that was affecting them and their work ,   which ultimately was affecting the store sales and thus the store was having losses . 

 Approach 

 To address this problem , I chose the storytelling approach . I started talking to the staff – sales and   helping both , each one of them individually in order to understand their side of the story , what is that   they expect from the employer and is lacking and how it can be improved to make them happy &   satisfied at work . I heard their stories from their previous jobs and even asked them to narrate their   happy and sad stories with their current job , in order to understand the real picture . 

 After hearing these stories , and figuring the real cause of the problem , I chose to adopt the storytelling   approach to address this problem . I narrated them my life story , even made up some stories so that   they can relate to them and seek inspirations from them . In order to regain their confidence , I started   interacting with them on a daily basis just like a family member with hearing their stories about their   daily activities , their family , their problems and try to give solutions or advices , all of this in order to   make them feel comfortable and important . Also rewarding them with small gifts from time to time ,   celebrating festivals , birthday ’s and small occasions to make them feel loved . All this helped in a major   way and soon all the staff members seemed to be very happy and motivated . And the ultimate goal   was achieved , we not only made the store profitable but also opened many other stores as planned . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection - Storytelling : People First 

 Challenge 

 I work as a store manager in an apparel store owned by my family . Prior to me , my brother was the   store manager for the same store . The business was set up with a goal to open one store first and   establish it in the market by building a brand name that customers could relate to , and then   subsequently open more stores . 

 However , these plans got stalled when the very first store that we opened started making losses ,   despite having the best stock , competitive prices and highly experienced sales staff . All this was   happening during the time when my brother was the store manager . Thus this was a big problem that   had come and needed to be resolved . 

 Selection 

 After a few months , and numerous family discussions , it was decided that I should replace my brother   as the store manager and take charge of the store operations . This entire exercise was done for the   prime reason to understand what is the problem and what are the ways to fix it . 

 Application 

 So I got on the job really quick , with finding out what is wrong . I devised a strategy to look in for the   problems and the reasons for the failure . Thus I started with inspecting the stock , finding out our   pricing as compared to the competitors , understanding the customer trends , and also started talking   to the store staff – sales and helping staff both in order to understand what is the problem . 

 Insight 

 After all the inspection , I figured that the problem was neither with the stock as we had the best stock   in the market nor with the pricing as our prices were quite competitive . 

 So the real problem was the sales staff and helping staff . Despite them being highly experienced , they   lacked motivation . They knew what to sell , how to sell and to whom to sell , but they were   demotivated , and this was primarily because though they were getting their salaries and on time , but   they were not feeling valued at work . And this was the reason that was affecting them and their work ,   which ultimately was affecting the store sales and thus the store was having losses . 

 Approach 

 To address this problem , I chose the storytelling approach . I started talking to the staff – sales and   helping both , each one of them individually in order to understand their side of the story , what is that   they expect from the employer and is lacking and how it can be improved to make them happy &   satisfied at work . I heard their stories from their previous jobs and even asked them to narrate their   happy and sad stories with their current job , in order to understand the real picture . 

 After hearing these stories , and figuring the real cause of the problem , I chose to adopt the storytelling   approach to address this problem . I narrated them my life story , even made up some stories so that   they can relate to them and seek inspirations from them . In order to regain their confidence , I started   interacting with them on a daily basis just like a family member with hearing their stories about their   daily activities , their family , their problems and try to give solutions or advices , all of this in order to   make them feel comfortable and important . Also rewarding them with small gifts from time to time ,   celebrating festivals , birthday ’s and small occasions to make them feel loved . All this helped in a major   way and soon all the staff members seemed to be very happy and motivated . And the ultimate goal   was achieved , we not only made the store profitable but also opened many other stores as planned .
### Output: 