Reflection – Visualization 

 Challenge & Selection 

 The tool I use is the tool of visualization or called visual thinking to let the different internal 

 department , to detail understand the issue before   starting to investigate the root cause 

 and corrective action . I use this approach with our internal customer who are in charge of 

 the customer & manufacturing product quality . Then based on this tool , we can define and 

 have a good discussion on the problem statement and easily to find root cause in supplier . 

 Then we can have good corrective action for those issues to have good improvement 

 solution . 

 Application 

 I use the concept to “ front - stage / back - stage ” to discuss those case . The front - stage / back- 

 stage approach helps to reinforce the notion that every service – even an internal service – 

 has customers with whom the service provider interacts and internal processes that enable 

 the organization to provide the service . The template I often start with also has a column on 

 the left to identify Partners and Value Chain Providers and a column on the right to identify 

 Oversight Organizations , such as customer & manufacturing quality department . If the front- 

 stage / back - stage view ca n’t work , then I will create a different type of visual , either based 

 on a high - level process flow with swim lanes for different stakeholders , or another format . 

 For the activity , I give different department for two - three questions to answer , such as : 1 ) 

 What key elements are missing from the graphic ? 2 ) What would you change about the 

 graphic to make it more accurately reflect your problem space ? I give them approximately 

 20 minutes to discuss the questions and mark up the graphic . Then I have each group report 

 out on their answers to those three questions while pointing to the mark - ups on their 

 poster . As each group reports out , I record commonalities in the insights of each group , and 

 then additional insights that come from the group discussion on an additional copy of the 

 graphic . 

 Insight & Approach 

 What I have learned from this exercise is how to consolidate every group ’s opinion and 

 feedback . Then we can draw the graphic based on those opinion . The graphic can gives the 

 different group to share everyone ’s perspective and develop insights then find out the root 

 cause of their problem . Based on this good practice , each department can understand the 

 real problem and can find out the solution based on the graphic . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Visualization 

 Challenge & Selection 

 The tool I use is the tool of visualization or called visual thinking to let the different internal 

 department , to detail understand the issue before   starting to investigate the root cause 

 and corrective action . I use this approach with our internal customer who are in charge of 

 the customer & manufacturing product quality . Then based on this tool , we can define and 

 have a good discussion on the problem statement and easily to find root cause in supplier . 

 Then we can have good corrective action for those issues to have good improvement 

 solution . 

 Application 

 I use the concept to “ front - stage / back - stage ” to discuss those case . The front - stage / back- 

 stage approach helps to reinforce the notion that every service – even an internal service – 

 has customers with whom the service provider interacts and internal processes that enable 

 the organization to provide the service . The template I often start with also has a column on 

 the left to identify Partners and Value Chain Providers and a column on the right to identify 

 Oversight Organizations , such as customer & manufacturing quality department . If the front- 

 stage / back - stage view ca n’t work , then I will create a different type of visual , either based 

 on a high - level process flow with swim lanes for different stakeholders , or another format . 

 For the activity , I give different department for two - three questions to answer , such as : 1 ) 

 What key elements are missing from the graphic ? 2 ) What would you change about the 

 graphic to make it more accurately reflect your problem space ? I give them approximately 

 20 minutes to discuss the questions and mark up the graphic . Then I have each group report 

 out on their answers to those three questions while pointing to the mark - ups on their 

 poster . As each group reports out , I record commonalities in the insights of each group , and 

 then additional insights that come from the group discussion on an additional copy of the 

 graphic . 

 Insight & Approach 

 What I have learned from this exercise is how to consolidate every group ’s opinion and 

 feedback . Then we can draw the graphic based on those opinion . The graphic can gives the 

 different group to share everyone ’s perspective and develop insights then find out the root 

 cause of their problem . Based on this good practice , each department can understand the 

 real problem and can find out the solution based on the graphic .
### Output: 