Diego Estrada 

 Design Thinking Assignment 

 Visualization Tool 

 Challenge & Selection 

 The elderly were having a hard time adapting to the changes we brought in our bank . As   a result of a poorly implemented linear solution , a more customer centric approach was   needed . 

 After learning about design thinking in this course , we decided to apply it to solve this   problem . The visualization tool allowed the team to create a dynamic presentation using   diagrams , figures and drawings on the go that really resonated among the stakeholders .   Previous to this change , none of our solutions seemed to be adequate for them , but the   new implementation created a different type of connection with them that helped them   understand the problem in the way the team and I did . 

 Application 

 The process starts in the prep time . The team uses a series of tools and software to   develop a presentation using the surveys gathered during research and the solutions we   created during the process . The use of graphs to quickly show statistics in a fully visual   way , rather than verbally was a game changer . 

 After having a presentation prepared , the team hands an activity to the stakeholders ,   where the solutions discussed previously appear . Nonetheless , the solutions need more   work to them . After this . The stakeholders are asked to help complete the solutions   while the team and I create diagrams on a blackboard to represent how their   suggestions would impact on this specific problem . 

 The use of a group activity strengthens the bond between the company and their   investors . It makes them feel like they take part and help solve the problems as well as   show how customer centric the solutions are . Every complaint and suggestion from   customers are read and evaluated using the graph shown in the course ( Involving : can   we do it ? Can we afford it ? … ) . The finalization of this activity leaves the team and the   stakeholders on the same page . It allows them to completely understand and feel part   of the solution and also gives them the chance to ask better questions , which eases the   work of the team . 

 Insight & Approach 

 The use of this method created a new workflow in the Design Team . It increased the   productivity and the success rate as well as the customer / stakeholders satisfaction . The   use of the visualization tool created an engaged group of people who work together to 

 Diego Estrada 

 find a solution based on their customer satisfaction . This solution is later revised and   tweaked with the help of the stakeholders who are deeply involved in the process . 

 Presentations , graphics , and activities have added a huge increase in satisfaction . As a   company we also learnt that engaging different areas can be difficult because of the   varying levels of understanding , but when paired with the adequate process things just   flow . 

 ( This story is fictional and was created for solving the assignment ) 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Diego Estrada, Diego Estrada
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Diego Estrada 

 Design Thinking Assignment 

 Visualization Tool 

 Challenge & Selection 

 The elderly were having a hard time adapting to the changes we brought in our bank . As   a result of a poorly implemented linear solution , a more customer centric approach was   needed . 

 After learning about design thinking in this course , we decided to apply it to solve this   problem . The visualization tool allowed the team to create a dynamic presentation using   diagrams , figures and drawings on the go that really resonated among the stakeholders .   Previous to this change , none of our solutions seemed to be adequate for them , but the   new implementation created a different type of connection with them that helped them   understand the problem in the way the team and I did . 

 Application 

 The process starts in the prep time . The team uses a series of tools and software to   develop a presentation using the surveys gathered during research and the solutions we   created during the process . The use of graphs to quickly show statistics in a fully visual   way , rather than verbally was a game changer . 

 After having a presentation prepared , the team hands an activity to the stakeholders ,   where the solutions discussed previously appear . Nonetheless , the solutions need more   work to them . After this . The stakeholders are asked to help complete the solutions   while the team and I create diagrams on a blackboard to represent how their   suggestions would impact on this specific problem . 

 The use of a group activity strengthens the bond between the company and their   investors . It makes them feel like they take part and help solve the problems as well as   show how customer centric the solutions are . Every complaint and suggestion from   customers are read and evaluated using the graph shown in the course ( Involving : can   we do it ? Can we afford it ? … ) . The finalization of this activity leaves the team and the   stakeholders on the same page . It allows them to completely understand and feel part   of the solution and also gives them the chance to ask better questions , which eases the   work of the team . 

 Insight & Approach 

 The use of this method created a new workflow in the Design Team . It increased the   productivity and the success rate as well as the customer / stakeholders satisfaction . The   use of the visualization tool created an engaged group of people who work together to 

 Diego Estrada 

 find a solution based on their customer satisfaction . This solution is later revised and   tweaked with the help of the stakeholders who are deeply involved in the process . 

 Presentations , graphics , and activities have added a huge increase in satisfaction . As a   company we also learnt that engaging different areas can be difficult because of the   varying levels of understanding , but when paired with the adequate process things just   flow . 

 ( This story is fictional and was created for solving the assignment )
### Output: 