Chalenge & selection 

 Narration is a great tool to be able to breathe and get a message across in a fast and   dynamic way . I work with a company that is dedicated to the sale of bus tickets for Canada   and States and I am in the customer service department , daily I am interacting with   different types of customers and therefore have the maturity to be patient and try to solving   their problems has been a challenge . So in order to give a good service to customers , our   organization decided to give a training on customer service and help the employee to   interact and give answers to difficult customers , likewise the objective is to share these   experiences with others to make training more dynamic . 

 Application 

 The training was based on telling the experiences we have had with clients , it was a lot of   learning to share our experiences and know how others beat difficult clients , in the same   way we shared advice among ourselves to be able to give a good service and we considered   the elaboration of a guide , with the steps to make a successful call with customers from the   opening to the close of the call . 

 Insight $ Approach 

 The results spoke for themselves , the evaluations of the customer service agents began to   improve so many more people began to buy tickets to our company , all this thanks to the   training and mutual help between co - workers . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Chalenge & selection 

 Narration is a great tool to be able to breathe and get a message across in a fast and   dynamic way . I work with a company that is dedicated to the sale of bus tickets for Canada   and States and I am in the customer service department , daily I am interacting with   different types of customers and therefore have the maturity to be patient and try to solving   their problems has been a challenge . So in order to give a good service to customers , our   organization decided to give a training on customer service and help the employee to   interact and give answers to difficult customers , likewise the objective is to share these   experiences with others to make training more dynamic . 

 Application 

 The training was based on telling the experiences we have had with clients , it was a lot of   learning to share our experiences and know how others beat difficult clients , in the same   way we shared advice among ourselves to be able to give a good service and we considered   the elaboration of a guide , with the steps to make a successful call with customers from the   opening to the close of the call . 

 Insight $ Approach 

 The results spoke for themselves , the evaluations of the customer service agents began to   improve so many more people began to buy tickets to our company , all this thanks to the   training and mutual help between co - workers .
### Output: 