Challenge and Selection 

 In my department I am working with special need and over 65 years old . I choose to storytelling because   storytelling is a human activity for sharing experiences and values and it was as mentioned in the video   was always been in the business world . I wanted to use storytelling to find our special need and our   elderly population needs . What I liked about storytelling it generates lots of questions . When we use   storytelling techniques we can find the solution quicker than trying to implement different services and   policies for a long time . Since storytelling generates lots of questioning we can dive deep down and find   the solution quickly . 

 Application 

 To serve better to our special need over 65 years old customers I suggested to my team to use individual   approach rather than the “ one fit all ” approach . When I interviewed with different special need people , I   saw that everyone has a unique need even in that sub groups . As a company we are thinking that when   we have one special package we are serving customers ; however , the interviews were eye opener for   me and my colleagues too . 

 As I mentioned before I have blind customer , as well as deaf and mentally challenged other than the   elderly population . Having a standard package for disabled people wo n’t help individual customer   needs . I would like to share one of the interview I did with a blind customer . When I ask more and more   question to my blind customer , he told me that how difficult for him to remember every detail in his   contract after a certain time . 

 Another story is coming from an elderly customer . Elderly customers are used to go the stores and ask   their questions and get help from a person . However , because of the Covid-19 elderly people had a   curfew and they could not go to stores . Then we realized that many of them get frustrated very easily   and want to give up their packages . Without the interviews we did not know they need more face to   face time . After the interview we offer them more face to face applications such as Zoom , Skype , and   Web Ex . One of my elderly customer felt so happy to see someone face to face , all her anxiety went   away and she was able to solve her problem without getting frustrated . 

 Insight & Approach 

 I think hearing different story from my customers my company realized it individual packages are   important for our customer satisfaction as well as the company ’s uniqueness . For instance , for blind   customers we need Barilla application or contract , but for elderly population we need more face to face   time instead of just answering their questions on the phone . 

 Design thinking showed me how to empathize with customer , challenge assumption and create new   ideas . It showed me we can be creative in the work place other than doing power point slides and   presentations . 

 Since story telling taught me to challenge my assumptions and create new ideas I would expand my   repertoire and take different roles in the company in order to apply design thinking in other areas . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge and Selection 

 In my department I am working with special need and over 65 years old . I choose to storytelling because   storytelling is a human activity for sharing experiences and values and it was as mentioned in the video   was always been in the business world . I wanted to use storytelling to find our special need and our   elderly population needs . What I liked about storytelling it generates lots of questions . When we use   storytelling techniques we can find the solution quicker than trying to implement different services and   policies for a long time . Since storytelling generates lots of questioning we can dive deep down and find   the solution quickly . 

 Application 

 To serve better to our special need over 65 years old customers I suggested to my team to use individual   approach rather than the “ one fit all ” approach . When I interviewed with different special need people , I   saw that everyone has a unique need even in that sub groups . As a company we are thinking that when   we have one special package we are serving customers ; however , the interviews were eye opener for   me and my colleagues too . 

 As I mentioned before I have blind customer , as well as deaf and mentally challenged other than the   elderly population . Having a standard package for disabled people wo n’t help individual customer   needs . I would like to share one of the interview I did with a blind customer . When I ask more and more   question to my blind customer , he told me that how difficult for him to remember every detail in his   contract after a certain time . 

 Another story is coming from an elderly customer . Elderly customers are used to go the stores and ask   their questions and get help from a person . However , because of the Covid-19 elderly people had a   curfew and they could not go to stores . Then we realized that many of them get frustrated very easily   and want to give up their packages . Without the interviews we did not know they need more face to   face time . After the interview we offer them more face to face applications such as Zoom , Skype , and   Web Ex . One of my elderly customer felt so happy to see someone face to face , all her anxiety went   away and she was able to solve her problem without getting frustrated . 

 Insight & Approach 

 I think hearing different story from my customers my company realized it individual packages are   important for our customer satisfaction as well as the company ’s uniqueness . For instance , for blind   customers we need Barilla application or contract , but for elderly population we need more face to face   time instead of just answering their questions on the phone . 

 Design thinking showed me how to empathize with customer , challenge assumption and create new   ideas . It showed me we can be creative in the work place other than doing power point slides and   presentations . 

 Since story telling taught me to challenge my assumptions and create new ideas I would expand my   repertoire and take different roles in the company in order to apply design thinking in other areas .
### Output: 