Design Thinking course final task - Reflection 

 Challenge 

 I work as a Technical Consultant in my organization ’s Digital Identity & Security Global Business Unit . As   part of the Technical consultant ’s team , we are responsible of the design , implementation , validation and   delivery of the technical products requested by our customers . I and my workmates must ensure the   products delivered to our customers fulfill all the technical requirements according to their needs and the   reference standard specifications , but also we need to assure they are delivered in the less time possible .   Quality , compliance and time delivery are critical in a market that has been exploited by many other   providers in the last years . In the whole product deployment time line , product validation is one of the   most time consuming tasks , most of my workmates think there are no enough tools to ease product   validations , thus , this reflection focuses on the meetings done by the team to find out solutions that will   help decrease product delivery time . 

 Selection 

 Recently , our organization proposed us two sessions to find out a solution for the time variable concern   in the product validation . The first step was to identify the real problem and the scope of the solution to   be proposed . Co - creation was used to find out an objective view of the problem , we wanted people to do   give their own perspective of the problem to identify patterns and themes . To ease the pattern   observation we used the Mind Mapping tool using sticky notes and a board . With this tool we were able   to identify the What is in this context and then start looking for solutions based on common criteria for   all the team members . 

 Application 

 For our first session , we focused in the two first Design Thinking questions , What is and What if . In the   beginning of the session , we did short interviews to all of the team members , finding out that the main   factor that increases time variable in product validation is always the lack of tools that allows the   execution of all the tests . To understand the type of tool we were expecting to have , we applied the Mind   Mapping tool using some sticky notes and a board to allow all the team members expose their vision of a   tool that will ease the work and thus , the production delivery time to customers . We divided the board in   three sections , one to put notes with facts that increase validation time ( e.g. , complexity to understand   and use the tool ) , the second one to write our thoughts about product validation process ( e.g. , ensure 

 quality ) and finally one to write ideas about what we expect a tool to have ( e.g. , a graphical interface and   test reports ) . After this , we observed and found common comments between the team notes , we   associate them and we questioned them . At the end we found an objective idea of the tool we wanted   and the tedious tasks for the team . This helped us exploring solutions for our problem . 

 For our second session , we worked in the third question of the process , What wows . We took all the ideas   gathered in the first session . We found the required tool should ensure the quality of the product is still   the best according to the technical standards and that many of the existing validation tools can be re - used   to develop the one we expected . We did some sketches of Graphical User Interface ( GUI ) as a prototype   and wrote a list with all the requirement of the tool we expect . 

 The last step related to What works is in process since all our ideas where sent to our organizations   development team to determine the viability of developing a tool that fits all our requirements and then   create a prototype of it to know if it really works or not . It is really important to have always in mind that   the efforts spend in the tool development should be minor to ensure it is cheap and quick to get out if our   ideas do n’t work . 

 Insight 

 I think that the Mind Mapping tool eased the problem definition and the solution proposal since it was   helpful to gather all the member thoughts and then propose a solution that in the beginning was not   conceived by any of them . During both sessions , I found the expertise of each member is different , thus ,   each individual is able to contribute with different ideas . The sessions helped us to understand the   problem we have in a deeper level . We found that for many years , our developing teams have been doing   tools to solve single validations but without a global purpose , so at this moment we have different tools   ( some of them we do n’t even know yet because of the huge amount of single validation tools that they   had been developed ) that somehow can be used to develop a single tool that fulfills all our needs . Having   everything in on single tool decreases time spend in validation considerably and also complexity . Co- working is important to overcome problems and to come up with new and creative ideas . With design   thinking we found our problem was not about just having a tool that executes everything at once , but we   found that if the Technical Consultants feel comfortable , the way they face product validations and the   attitude they have will executing tests is really important too for the time variable . 

 Approach 

 Product validation is a task done day by day by each of the Technical Consultants team members , so each   of them has something to say about the way the feel and which improvements should be applied for this   process , thus , the Mind Mapping tool was the appropriate tool to reach an objective solution for the   problem . For future sessions it would be better if the tool developers are involved too so we have a multi- disciplinary session were they will give their appreciation of the new ideas proposed and somehow give   the solution more structure according to the viability of the ideas proposed , this will allow the whole   Design Thinking steps execution to know final results . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Design Thinking course final task - Reflection 

 Challenge 

 I work as a Technical Consultant in my organization ’s Digital Identity & Security Global Business Unit . As   part of the Technical consultant ’s team , we are responsible of the design , implementation , validation and   delivery of the technical products requested by our customers . I and my workmates must ensure the   products delivered to our customers fulfill all the technical requirements according to their needs and the   reference standard specifications , but also we need to assure they are delivered in the less time possible .   Quality , compliance and time delivery are critical in a market that has been exploited by many other   providers in the last years . In the whole product deployment time line , product validation is one of the   most time consuming tasks , most of my workmates think there are no enough tools to ease product   validations , thus , this reflection focuses on the meetings done by the team to find out solutions that will   help decrease product delivery time . 

 Selection 

 Recently , our organization proposed us two sessions to find out a solution for the time variable concern   in the product validation . The first step was to identify the real problem and the scope of the solution to   be proposed . Co - creation was used to find out an objective view of the problem , we wanted people to do   give their own perspective of the problem to identify patterns and themes . To ease the pattern   observation we used the Mind Mapping tool using sticky notes and a board . With this tool we were able   to identify the What is in this context and then start looking for solutions based on common criteria for   all the team members . 

 Application 

 For our first session , we focused in the two first Design Thinking questions , What is and What if . In the   beginning of the session , we did short interviews to all of the team members , finding out that the main   factor that increases time variable in product validation is always the lack of tools that allows the   execution of all the tests . To understand the type of tool we were expecting to have , we applied the Mind   Mapping tool using some sticky notes and a board to allow all the team members expose their vision of a   tool that will ease the work and thus , the production delivery time to customers . We divided the board in   three sections , one to put notes with facts that increase validation time ( e.g. , complexity to understand   and use the tool ) , the second one to write our thoughts about product validation process ( e.g. , ensure 

 quality ) and finally one to write ideas about what we expect a tool to have ( e.g. , a graphical interface and   test reports ) . After this , we observed and found common comments between the team notes , we   associate them and we questioned them . At the end we found an objective idea of the tool we wanted   and the tedious tasks for the team . This helped us exploring solutions for our problem . 

 For our second session , we worked in the third question of the process , What wows . We took all the ideas   gathered in the first session . We found the required tool should ensure the quality of the product is still   the best according to the technical standards and that many of the existing validation tools can be re - used   to develop the one we expected . We did some sketches of Graphical User Interface ( GUI ) as a prototype   and wrote a list with all the requirement of the tool we expect . 

 The last step related to What works is in process since all our ideas where sent to our organizations   development team to determine the viability of developing a tool that fits all our requirements and then   create a prototype of it to know if it really works or not . It is really important to have always in mind that   the efforts spend in the tool development should be minor to ensure it is cheap and quick to get out if our   ideas do n’t work . 

 Insight 

 I think that the Mind Mapping tool eased the problem definition and the solution proposal since it was   helpful to gather all the member thoughts and then propose a solution that in the beginning was not   conceived by any of them . During both sessions , I found the expertise of each member is different , thus ,   each individual is able to contribute with different ideas . The sessions helped us to understand the   problem we have in a deeper level . We found that for many years , our developing teams have been doing   tools to solve single validations but without a global purpose , so at this moment we have different tools   ( some of them we do n’t even know yet because of the huge amount of single validation tools that they   had been developed ) that somehow can be used to develop a single tool that fulfills all our needs . Having   everything in on single tool decreases time spend in validation considerably and also complexity . Co- working is important to overcome problems and to come up with new and creative ideas . With design   thinking we found our problem was not about just having a tool that executes everything at once , but we   found that if the Technical Consultants feel comfortable , the way they face product validations and the   attitude they have will executing tests is really important too for the time variable . 

 Approach 

 Product validation is a task done day by day by each of the Technical Consultants team members , so each   of them has something to say about the way the feel and which improvements should be applied for this   process , thus , the Mind Mapping tool was the appropriate tool to reach an objective solution for the   problem . For future sessions it would be better if the tool developers are involved too so we have a multi- disciplinary session were they will give their appreciation of the new ideas proposed and somehow give   the solution more structure according to the viability of the ideas proposed , this will allow the whole   Design Thinking steps execution to know final results .
### Output: 