Learning Launch 

 Challenge 

 I am part of a strategy and innovation pod driving transformations that impact our business . The   project was for recruitment process reengineering by focussing on the candidate application ,   selection and interview process and finding automation opportunities . Certain businesses within the   organization were struggling to fill open positions on time and this was impacting our ability to meet   contracted service levels with our clients . As a starting point we understood that we needed to   improve experience during the hiring process for key stakeholders in the process i.e. the candidates   and recruiters during the interview process . The project scope included revisiting the recruitment   process and understanding the journey for the candidate and the recruiter . 

 Our main focus was to build empathy with the candidate and recruiter to understand their   challenges and in order to fulfil their needs . We also focused on the emotional experience of the   candidate as an individual and prioritized it over all other stakeholders . 

 Selection 

 We had attempted several changes related to hiring process and automation in HGS businesses   successfully and implemented some of the best practices in the problematic businesses . We decided   to try the learning launch tool to test some of the best practices and help understand what works for   the struggling businesses . The idea was to validate our best practices to see if it improved   stakeholder experience and eventually helped fill open positions on time . 

 Application 

 We demonstrated to the business leaders the solutions ( process and system ) that were   implemented successfully . We then discussed through workshops to tweak the process and system   to the struggling businesses . Based on what was agreed , we created a system that was though very   close to the model that was implemented successfully but also customized to meet specific needs .   The new system was implemented in a ‘ Controlled Live Launch ’ where applicants from one source   ( Career portal ) experienced the new system . All other ‘ Sources ’ like employee referral , job portals   were left to continue in their existing system . 

 All applicants from the Career Portal and recruiters handling those applications experienced our new   process . We ran the ‘ Controlled Live ’ environment from Nov 2010 to Jan 2011 . Feedback from both   stakeholders were continuously gathered and summarized . Minor tweaks / changes were introduced   based on feedback received based on priority accorded to what impacted the candidate experience .   This approach not only reduced the implementation cycle time , but also allowed us to test and learn   most successful approach in new system roll out . 

 Insight 

 Several critical changes like reduction of data entry during application , content of emails sent to   candidates , simplification and flexibility in the interview scheduling process had a significant and   positive impact on the candidate experience and reduction in manual activities ( which was causing   delays ) for the recruiter . We compared feedback from before and after and also across other   channels , there was a unanimous preference and higher NPS ( net promoter score ) for the new   process . Insights on what candidates do n’t want to spend time doing and using recruiter ’s hours   towards more interaction related activities and lesser time spent on coordination and administrative   tasks . 

 Learning launch will work where there is a diverse user group to identify the key goals or objectives   and challenges faced by the users before implementing a system to solve it . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Learning Launch 

 Challenge 

 I am part of a strategy and innovation pod driving transformations that impact our business . The   project was for recruitment process reengineering by focussing on the candidate application ,   selection and interview process and finding automation opportunities . Certain businesses within the   organization were struggling to fill open positions on time and this was impacting our ability to meet   contracted service levels with our clients . As a starting point we understood that we needed to   improve experience during the hiring process for key stakeholders in the process i.e. the candidates   and recruiters during the interview process . The project scope included revisiting the recruitment   process and understanding the journey for the candidate and the recruiter . 

 Our main focus was to build empathy with the candidate and recruiter to understand their   challenges and in order to fulfil their needs . We also focused on the emotional experience of the   candidate as an individual and prioritized it over all other stakeholders . 

 Selection 

 We had attempted several changes related to hiring process and automation in HGS businesses   successfully and implemented some of the best practices in the problematic businesses . We decided   to try the learning launch tool to test some of the best practices and help understand what works for   the struggling businesses . The idea was to validate our best practices to see if it improved   stakeholder experience and eventually helped fill open positions on time . 

 Application 

 We demonstrated to the business leaders the solutions ( process and system ) that were   implemented successfully . We then discussed through workshops to tweak the process and system   to the struggling businesses . Based on what was agreed , we created a system that was though very   close to the model that was implemented successfully but also customized to meet specific needs .   The new system was implemented in a ‘ Controlled Live Launch ’ where applicants from one source   ( Career portal ) experienced the new system . All other ‘ Sources ’ like employee referral , job portals   were left to continue in their existing system . 

 All applicants from the Career Portal and recruiters handling those applications experienced our new   process . We ran the ‘ Controlled Live ’ environment from Nov 2010 to Jan 2011 . Feedback from both   stakeholders were continuously gathered and summarized . Minor tweaks / changes were introduced   based on feedback received based on priority accorded to what impacted the candidate experience .   This approach not only reduced the implementation cycle time , but also allowed us to test and learn   most successful approach in new system roll out . 

 Insight 

 Several critical changes like reduction of data entry during application , content of emails sent to   candidates , simplification and flexibility in the interview scheduling process had a significant and   positive impact on the candidate experience and reduction in manual activities ( which was causing   delays ) for the recruiter . We compared feedback from before and after and also across other   channels , there was a unanimous preference and higher NPS ( net promoter score ) for the new   process . Insights on what candidates do n’t want to spend time doing and using recruiter ’s hours   towards more interaction related activities and lesser time spent on coordination and administrative   tasks . 

 Learning launch will work where there is a diverse user group to identify the key goals or objectives   and challenges faced by the users before implementing a system to solve it .
### Output: 