Reflection – Storytelling       Challenge & Selection   The tool I used was the tool of storytelling , to understand various problems among the canteen   staff and check out how our staff would be affected if we were to add new dimensions and   modify a few existing ones .     The kitchen adjoining to the mess hall could easily accommodate at least a 100 people yet they   were mostly half - filled , long queues and long waiting hours .   So , here my primary target was improvement of the service from the kitchen staff and serve the   customers efficiently .       Feedbacks are regularly taken and are reviewed weekly . All valid feedbacks are taken into   account to update the existing system and improve upon it .     This is done with the help of storytelling . We tell stories to each other within the team and try to   understand where the mistakes were . In stories , no one can get offended . Everyone can enjoy   the time and all matters are tended to at the same time . Earlier , the discussions were made   point wise while in the form of a story , we can cover multiple points in the same skit . At the   same time , we can also have a little roleplaying of sorts which seems like not extra work , rather   our time to assess and enjoy .     The beginning of the next week , we put our ideas that had come up during our storytelling   session forward and complete the cycle . In effect , it improves performance and reduces stress .        Application   Orders can be placed online or by calls as well as walkins .   As soon as the customers pay the bill , we take their feedback . This is done for walkins . While for   pickups , we decide to ask them about their feedback a little later , giving them ample time to   enjoy the meal and review the service .      We also have a sticky note section that each customer can put up on our board if they ever   wanted to appreciate the food and the service or if they wanted improvement . This is generally   anonymous . So they(customers ) can be more honest and open in sharing their experiences .   However , there 's no pushing someone if they do n't want to give feedbacks .   Every feedback is evaluated and made sure is implemented / tested and follow - up feedback is   taken to check how the change affected the customer . Changes that can not be implemented   are also mentioned .   Storytelling comes into picture here . Once all the feedbacks are received , we weave a story   around it . The main characters are the feedbacks and the changes necessary to implement . At 

 the same time , positive feedbacks are also taken into account . We feel proud of all the work   done properly and try to improve . As happens in a story , once the main characters are in scope ,   we need to get some other characters to balance out the script . We do the same . We implement   the changes and try to balance out the rest without hampering the current services too much . All   the feedbacks are properly classified into doable , non doable , maybe . As the new storyline is   ingrained in the minds of the staff , we take a feedback once again of the repeating customers . If   they are happy , we are happy and we do n't stop this process until the feedback is positive .         Insight & Approach   What I learnt from this exercise is that we have a clear idea of how our methods have improved   our service . At the same time , we can also understand that it 's easier to take inputs and critical   feedback in the form of a story rather on face .   Story telling has improved our team understand our areas of improvement in a simplest way .   Afterall , who does n't like a good story , especially when it helps a business . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Storytelling       Challenge & Selection   The tool I used was the tool of storytelling , to understand various problems among the canteen   staff and check out how our staff would be affected if we were to add new dimensions and   modify a few existing ones .     The kitchen adjoining to the mess hall could easily accommodate at least a 100 people yet they   were mostly half - filled , long queues and long waiting hours .   So , here my primary target was improvement of the service from the kitchen staff and serve the   customers efficiently .       Feedbacks are regularly taken and are reviewed weekly . All valid feedbacks are taken into   account to update the existing system and improve upon it .     This is done with the help of storytelling . We tell stories to each other within the team and try to   understand where the mistakes were . In stories , no one can get offended . Everyone can enjoy   the time and all matters are tended to at the same time . Earlier , the discussions were made   point wise while in the form of a story , we can cover multiple points in the same skit . At the   same time , we can also have a little roleplaying of sorts which seems like not extra work , rather   our time to assess and enjoy .     The beginning of the next week , we put our ideas that had come up during our storytelling   session forward and complete the cycle . In effect , it improves performance and reduces stress .        Application   Orders can be placed online or by calls as well as walkins .   As soon as the customers pay the bill , we take their feedback . This is done for walkins . While for   pickups , we decide to ask them about their feedback a little later , giving them ample time to   enjoy the meal and review the service .      We also have a sticky note section that each customer can put up on our board if they ever   wanted to appreciate the food and the service or if they wanted improvement . This is generally   anonymous . So they(customers ) can be more honest and open in sharing their experiences .   However , there 's no pushing someone if they do n't want to give feedbacks .   Every feedback is evaluated and made sure is implemented / tested and follow - up feedback is   taken to check how the change affected the customer . Changes that can not be implemented   are also mentioned .   Storytelling comes into picture here . Once all the feedbacks are received , we weave a story   around it . The main characters are the feedbacks and the changes necessary to implement . At 

 the same time , positive feedbacks are also taken into account . We feel proud of all the work   done properly and try to improve . As happens in a story , once the main characters are in scope ,   we need to get some other characters to balance out the script . We do the same . We implement   the changes and try to balance out the rest without hampering the current services too much . All   the feedbacks are properly classified into doable , non doable , maybe . As the new storyline is   ingrained in the minds of the staff , we take a feedback once again of the repeating customers . If   they are happy , we are happy and we do n't stop this process until the feedback is positive .         Insight & Approach   What I learnt from this exercise is that we have a clear idea of how our methods have improved   our service . At the same time , we can also understand that it 's easier to take inputs and critical   feedback in the form of a story rather on face .   Story telling has improved our team understand our areas of improvement in a simplest way .   Afterall , who does n't like a good story , especially when it helps a business .
### Output: 