Challenge 

 I am a librarian and information professional in the course of working in my current organization 

 I realize that the library is very much underutilized . The library houses a wide array of legal 

 resources as I work in the law library . However customers rarely come sit in and use our 

 resources .   When customers come into the library they would rather just borrow books and use 

 them outside the library space such that even reserve resources housed in the library which 

 should not be taken outside the library according to the library rules are . The customers came up 

 with several excuses and reasons for their actions while arguing and smuggling them out . This 

 leads to loose and mutilation of some of our reserve resources . We want to improve use of the 

 library want customers to sit in and use the resources in the library space rather than take them 

 away . We want to attract new library customers . 

 Selection and Application 

 I   employed the research thinking technique- mind mapping in looking for patterns and themes 

 from data collected from the library customers to determine the " what is " . Using ethnographic 

 interviews as well as persona i collected data from members of staff of the organization whose 

 schedule of duty is research related . I asked those questions to ascertain their information 

 seeking behavior , what services they think the library is lacking or they would want to see in the 

 library . What excites them in the course of researching on a project ? How they handle stress and 

 what they do to relax and unwind .   I asked them to relay their individual experiences while 

 carrying out research on a particular project in relation to the information resources they were 

 able to consult and library services they enjoyed as well as the time line delivery of their project . 

 I got together 10 colleagues mostly library staffs that are equally interest in the design challenge i 

 had shared , made copies of the data collected from the library customers and shared with them so 

 that each person could have a good view of the data . I equipped them with makers , cardboard 

 papers and sticky notes . I ask them to look through the data and take notes of specific interesting 

 points , write them in the notes and highlight some of them according to the level of importance 

 and relevance they suggest in generating new valuable ideas . There after everyone sits at a round 

 table in pairs to share ideas and discuss the findings . 

 Insight and Approach 

 Insights began to emerge from the data collected and we discovered that customers were quite 

 uncomfortable with the library environment ; they wanted comfortable chairs and reading desk 

 and wanted to be allowed to snack and take a drink while reading . They also felt searching for 

 resources takes too much time and is stressful . They wanted easier and faster ways for getting the 

 information they required . They also wanted to be able to make photocopies and print with the 

 library environment and not have to use a business center . 

 Using the mind mapping tool presented very rich insight and new learning which could only 

 have been gotten through the collaborative effort than relying only on the quantitative data 

 initially gathered . These has helped in the redesigning of the library and restructuring the 

 services in such a way as to ensure maximum user experience and increase user base . I certainly 

 will use the mind mapping technique in future projects . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge 

 I am a librarian and information professional in the course of working in my current organization 

 I realize that the library is very much underutilized . The library houses a wide array of legal 

 resources as I work in the law library . However customers rarely come sit in and use our 

 resources .   When customers come into the library they would rather just borrow books and use 

 them outside the library space such that even reserve resources housed in the library which 

 should not be taken outside the library according to the library rules are . The customers came up 

 with several excuses and reasons for their actions while arguing and smuggling them out . This 

 leads to loose and mutilation of some of our reserve resources . We want to improve use of the 

 library want customers to sit in and use the resources in the library space rather than take them 

 away . We want to attract new library customers . 

 Selection and Application 

 I   employed the research thinking technique- mind mapping in looking for patterns and themes 

 from data collected from the library customers to determine the " what is " . Using ethnographic 

 interviews as well as persona i collected data from members of staff of the organization whose 

 schedule of duty is research related . I asked those questions to ascertain their information 

 seeking behavior , what services they think the library is lacking or they would want to see in the 

 library . What excites them in the course of researching on a project ? How they handle stress and 

 what they do to relax and unwind .   I asked them to relay their individual experiences while 

 carrying out research on a particular project in relation to the information resources they were 

 able to consult and library services they enjoyed as well as the time line delivery of their project . 

 I got together 10 colleagues mostly library staffs that are equally interest in the design challenge i 

 had shared , made copies of the data collected from the library customers and shared with them so 

 that each person could have a good view of the data . I equipped them with makers , cardboard 

 papers and sticky notes . I ask them to look through the data and take notes of specific interesting 

 points , write them in the notes and highlight some of them according to the level of importance 

 and relevance they suggest in generating new valuable ideas . There after everyone sits at a round 

 table in pairs to share ideas and discuss the findings . 

 Insight and Approach 

 Insights began to emerge from the data collected and we discovered that customers were quite 

 uncomfortable with the library environment ; they wanted comfortable chairs and reading desk 

 and wanted to be allowed to snack and take a drink while reading . They also felt searching for 

 resources takes too much time and is stressful . They wanted easier and faster ways for getting the 

 information they required . They also wanted to be able to make photocopies and print with the 

 library environment and not have to use a business center . 

 Using the mind mapping tool presented very rich insight and new learning which could only 

 have been gotten through the collaborative effort than relying only on the quantitative data 

 initially gathered . These has helped in the redesigning of the library and restructuring the 

 services in such a way as to ensure maximum user experience and increase user base . I certainly 

 will use the mind mapping technique in future projects .
### Output: 