Reflection – Learning Launch 

 Challenge and Selection 

 For several years I worked at a small luxury hotel in Vermont . It was a castle like hotel where   people got the chance to spend the night in very elegant rooms and then go to skiing in a near   center . As I was working , I realized that people did not have breakfast at the hotel . The dining   room was beautiful , the space , the tables , the windows with trees outside , it all seemed perfect   but for some reason people did not stay and have breakfast there . The service ( we thought ) was   ok . Coffee , some pancakes , pastries , yogurt , cereals , fruits , eggs , all served in this huge room but   with no guests to eat or drink them . Of course , we needed to improve this service in order to   make the stay of our guests even better . 

 After doing this course I realized we used the learning launch tool without knowing that was its   name . We got together with the team and drafted our hypothesis : the guests do not find our   breakfast appealing and they rather have breakfast elsewhere . 

 Application 

 For our first learning launch , we focused on the price of the breakfast . We issued some discounts   and coupons for free breakfasts . We wanted to see if the fact that the room had some clients   would attract others . If you see the room empty you think the service is bad , even if you never   tried it . But if you see people having eating and chatting and having a good time , you might   consider staying and have breakfast there too . This was a very small change but we were able   to see its effect very fast . After the first week of discounts and coupons the breakfast room had   more clients than before . 

 For our second learning launch , we focused on the food and beverages we were offering . We   realized that the pastries ( for example ) were baked twice or three times a week and some times   they did not look good and appealing . So , we started to bake some pastries every morning .   Smaller amounts of croissants and danishes but of course , they were fresh every morning . This   was a small change with great impact . The food was delicious and the fact that we baked them   early in the morning make the whole room smell good . The smell of just baked pastries attracted   many customers . They wanted to know and taste what smelled so good . People started eating   more and the room was full of guests and delicious things to eat and enjoy . 

 Insight 

 By applying the learning launch tool , we learnt our hypothesis was correct . We also learnt that   small changes can mean big changes and you can go one step at a time more quickly than if you   expect to change everything without even having in mind the client or final user . This was a   collaborative work , the waitresses , the chef , the from desk worker , we all work together to   achieve this goal . We also realize that if you have a happy client you work happier . If you trust   your work and your idea as a part of the group that organized the whole process , you feel better .   It is very different for a person to receive an order than to feel he or she is part of the idea . 

 Approach 

 Thanks to this course I have learnt very powerful tools and see things differently . Now I have   more clear ideas regarding design thinking . 

 Continuing with the hotel story , after the success of the changes I mentioned , the General   Manager talked to me and we applied the same tool to other areas of the hotel that needed   improvements . 

 For the future , I believe we should have track of everything we do , write down more ideas and   discussed them with the team . As Karl Hartmann said on the video , one idea might not be useful now   but it can be perfect for another time so put it in a shelf that can be useful in the future . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Learning Launch 

 Challenge and Selection 

 For several years I worked at a small luxury hotel in Vermont . It was a castle like hotel where   people got the chance to spend the night in very elegant rooms and then go to skiing in a near   center . As I was working , I realized that people did not have breakfast at the hotel . The dining   room was beautiful , the space , the tables , the windows with trees outside , it all seemed perfect   but for some reason people did not stay and have breakfast there . The service ( we thought ) was   ok . Coffee , some pancakes , pastries , yogurt , cereals , fruits , eggs , all served in this huge room but   with no guests to eat or drink them . Of course , we needed to improve this service in order to   make the stay of our guests even better . 

 After doing this course I realized we used the learning launch tool without knowing that was its   name . We got together with the team and drafted our hypothesis : the guests do not find our   breakfast appealing and they rather have breakfast elsewhere . 

 Application 

 For our first learning launch , we focused on the price of the breakfast . We issued some discounts   and coupons for free breakfasts . We wanted to see if the fact that the room had some clients   would attract others . If you see the room empty you think the service is bad , even if you never   tried it . But if you see people having eating and chatting and having a good time , you might   consider staying and have breakfast there too . This was a very small change but we were able   to see its effect very fast . After the first week of discounts and coupons the breakfast room had   more clients than before . 

 For our second learning launch , we focused on the food and beverages we were offering . We   realized that the pastries ( for example ) were baked twice or three times a week and some times   they did not look good and appealing . So , we started to bake some pastries every morning .   Smaller amounts of croissants and danishes but of course , they were fresh every morning . This   was a small change with great impact . The food was delicious and the fact that we baked them   early in the morning make the whole room smell good . The smell of just baked pastries attracted   many customers . They wanted to know and taste what smelled so good . People started eating   more and the room was full of guests and delicious things to eat and enjoy . 

 Insight 

 By applying the learning launch tool , we learnt our hypothesis was correct . We also learnt that   small changes can mean big changes and you can go one step at a time more quickly than if you   expect to change everything without even having in mind the client or final user . This was a   collaborative work , the waitresses , the chef , the from desk worker , we all work together to   achieve this goal . We also realize that if you have a happy client you work happier . If you trust   your work and your idea as a part of the group that organized the whole process , you feel better .   It is very different for a person to receive an order than to feel he or she is part of the idea . 

 Approach 

 Thanks to this course I have learnt very powerful tools and see things differently . Now I have   more clear ideas regarding design thinking . 

 Continuing with the hotel story , after the success of the changes I mentioned , the General   Manager talked to me and we applied the same tool to other areas of the hotel that needed   improvements . 

 For the future , I believe we should have track of everything we do , write down more ideas and   discussed them with the team . As Karl Hartmann said on the video , one idea might not be useful now   but it can be perfect for another time so put it in a shelf that can be useful in the future .
### Output: 