Reflection – Storytelling 

 Challenge & Selection 

 The first tool I used was the tool of Storytelling , in order not only to understand better the   challenge or opportunity , but also to visualize it and also to accomplish better understanding of   the solutions of the problem . I used this approach because the challenge I decided to solve was   the lack of understanding that field construction engineers have from legal advice given to them .   Basically in order to solve the problem empathy was a main issue , followed by generating   interconnection between both parties , one that talks in words and the other that listens in graphs   and numbers . As stories generate questions and that leads to innovative thoughts and ideas , I   thought it would be a good starting point , in which nor the words or the graphs will prevail , but   the mixture of both , which will make all of the parties more involved in the process . 

 Application 

 My team had 5 participants , including me , two where field engineers , one lawyer , one graphic   designer and an administrative assistant , they were chosen given their different perspectives and   skills . I started the process by explaining what I considered was the problem to be solved ,   regarding the lack of understanding that field construction engineers have from legal advice given   to them , resulting in more accidents , fines and mayor legal issues . As the problem was defined , we   decided to first make a tree of beliefs , in order to determine what we thought was causing the   problem , which were the main causes and which secondary causes . Then we went out and   observed . The third step was for us to make a journey map and then an empathy map . After we   did the process above mentioned and found some solutions to the challenge , we decided to   construct a story , about what was happening and how we thought it could be solved . While we   were doing that , ideas improved , others changed , some even got discarded or we determined that   they were not affecting the outcome . First we did all of these on a board , which let us change   what we thought we should , and make it work for us . After spending about two hours in the   storytelling board , discussion finished and all decided that we were happy with the outcome and   were ready to present it to the General Manager . The graphic designer digitalized our story into a   comic , and we had a final session of fifteen minutes to go over final details and get the last insights   from our members . After that we had the final storyboard ready . 

 Insight & Approach 

 Cliché proved me right : the success of your idea depends on the story you tell . What I have   learned from conducting this exercise with my group was that , although research is important and   leaving biases behind is vital to the process , the way you tell the story can change the outcome   from a great solution going MIA because you were not able to empathize with your client , or it   becoming the next opportunity and it being implemented . Also I found that the process of   producing the story helped my team to examine what were the needs of the stakeholders and why 

 they were behaving as they were . The process helped us provide context in order to brainstorm   and enhance our ideas . It helped us not only understand what was happening , but also helped us   envision how the future would look like with our solution implemented . We felt our storyboard   validated our idea and made it more exciting and real . 

 What I would definitely change is the opportunity in which we started drawing . At first we pitched   ideas and wrote them in the board , which did not make the engineers involved in the process ,   when we started drawing people , graphs and solutions , all the team was on board and more ideas   started to flow and other to improve . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Storytelling 

 Challenge & Selection 

 The first tool I used was the tool of Storytelling , in order not only to understand better the   challenge or opportunity , but also to visualize it and also to accomplish better understanding of   the solutions of the problem . I used this approach because the challenge I decided to solve was   the lack of understanding that field construction engineers have from legal advice given to them .   Basically in order to solve the problem empathy was a main issue , followed by generating   interconnection between both parties , one that talks in words and the other that listens in graphs   and numbers . As stories generate questions and that leads to innovative thoughts and ideas , I   thought it would be a good starting point , in which nor the words or the graphs will prevail , but   the mixture of both , which will make all of the parties more involved in the process . 

 Application 

 My team had 5 participants , including me , two where field engineers , one lawyer , one graphic   designer and an administrative assistant , they were chosen given their different perspectives and   skills . I started the process by explaining what I considered was the problem to be solved ,   regarding the lack of understanding that field construction engineers have from legal advice given   to them , resulting in more accidents , fines and mayor legal issues . As the problem was defined , we   decided to first make a tree of beliefs , in order to determine what we thought was causing the   problem , which were the main causes and which secondary causes . Then we went out and   observed . The third step was for us to make a journey map and then an empathy map . After we   did the process above mentioned and found some solutions to the challenge , we decided to   construct a story , about what was happening and how we thought it could be solved . While we   were doing that , ideas improved , others changed , some even got discarded or we determined that   they were not affecting the outcome . First we did all of these on a board , which let us change   what we thought we should , and make it work for us . After spending about two hours in the   storytelling board , discussion finished and all decided that we were happy with the outcome and   were ready to present it to the General Manager . The graphic designer digitalized our story into a   comic , and we had a final session of fifteen minutes to go over final details and get the last insights   from our members . After that we had the final storyboard ready . 

 Insight & Approach 

 Cliché proved me right : the success of your idea depends on the story you tell . What I have   learned from conducting this exercise with my group was that , although research is important and   leaving biases behind is vital to the process , the way you tell the story can change the outcome   from a great solution going MIA because you were not able to empathize with your client , or it   becoming the next opportunity and it being implemented . Also I found that the process of   producing the story helped my team to examine what were the needs of the stakeholders and why 

 they were behaving as they were . The process helped us provide context in order to brainstorm   and enhance our ideas . It helped us not only understand what was happening , but also helped us   envision how the future would look like with our solution implemented . We felt our storyboard   validated our idea and made it more exciting and real . 

 What I would definitely change is the opportunity in which we started drawing . At first we pitched   ideas and wrote them in the board , which did not make the engineers involved in the process ,   when we started drawing people , graphs and solutions , all the team was on board and more ideas   started to flow and other to improve .
### Output: 