Maqsood Ali / Chief : Central Procurement Unit , BMS , Teetly 

 Am choosing the mind mapping to share the design thinking and innovations I have done with my team   in our unit which provides procurement services to the Extreme Commerce   ( Teetly ) at HQ serving 1000 clients with only 8 team members . 

 Challenge : As I have explained earlier , our unit , Central Procurement Unit or   known as CPU , have been   aligned as a result of reform / structural change exercise to provide huge procurement services to HQ   units supporting nearly 1000 clients and estimated $ 80 million / annually of procurement services with   only 8 team members . This is a challenge for two main reasons : 1 . The existing culture and procedures   of the organization in providing procurement services and accountability which all rest with the   Procurement team and not jointly mapped and managed ; 2 . The high expected demands and   procurement volume , large client based which is not exponentially linked with the number of CPU team   to carry out those services to the expectations and without risking the organization ’s rules , visibility , and   best interest . 

 Selection : with the two challenges above and due to the time pressure , the team and I decided to step   out of office and have a mini - retreat ( half day ) to dive deeper into the design thinking process , looking   at how we can use it to generate better ideas and thus select what can we adjust in our approach and   reposition CPU to immediately respond to the organization and Clients expectations and as such we   have decided that we will work on the following areas that will have a direct impact on our capacity , two   way communications with clients , compliance , and delivery . Those areas were directly linked with the   two challenges highlighted above and we all agreed that addressing those require us to involve the   clients as well and for that we have identified a number of active / proactive clients to help us which we   have invited with us to the mini - retreat to jointly share our approach , listened to their existing problems   and challenges and what is it that they need to solve and deliver , we then used them as our sounding   board and to pitch our ideas , proposals and solutions and finally to pilot and test the later solutions   proposed before the final launch . 

 Application : after intensive brain storming and assessing " what is ? The team and testing client that   we invited , we came up with a number of new initiatives and modifications to our business model   that covers the majority of the challenges and can be implemented soon and tested to allow us to   show immediate solutions and we all agreed that those will help us cover 80 % of the issues and we   all agreed that it is almost impossible to achieve 100 % coverage and do everything is such a short   period , that is why we have agreed that we can always correct , adjust , and amend the 20 % along   the way and as we go . This was very inspiring to the team and testing clients as it allowed them to see   their own contributions to the overall picture and helped motivate them to work with me to introduce   the interventions . 

 Insight : The team and I have then designed and implemented a number of internal systems , agreed on   internal cultures and client - oriented approach and productivity enhancement areas and needed new 

 products and started working on translating those into visible actions , processes , conducted trainings ,   and regular communications and norms that we started implementing over the next 6 weeks . I must say   that involving the whole team and some from the client side allowed me to fully engage the majority of   the team as it helped them to learn new approaches into managing large and complex challenge into   smaller actions while working hand in hand to design and implement those actions and stay motivated   while working extra to keep work going while implementing those new agreed initiatives and testing   them on the selected clients during the pilot phase and adjusting and practicing the listening mode with   clients to better modify and adjust the systems , forms , procedures we have been working on . 

 Approach : The collaborative and engaging approach I have used with my team and clients directly   supported the design thinking and allowed us to generate innovative and out of the box ideas as we   have consistently answered the " what is ? " and " what if ? " questions and adjusted our approach to   better fit , this was very much complemented by the testing clients who were onboard with us as they   made us look at the approach from completely different angle and saved so much time , resources   and efforts that the typical approach where we only look at the approach from one angle ( the service   provider angle ) . Long story short , and few months later , we have used the mind mapping tool and to   create a business unit ( CPU ) that is client and business oriented which the Client survey feedback   captured Clients saying “ CPU is a client - business oriented unit unlike any other Operation units we have   seen and we feel so comfortable working with the team , learn from them and work collaboratively   together to get better results ” . Many modifications were made based on the ongoing / constant feedback   we receive , mistakes we made , audit and oversight comments and recommendations we were receiving    which allowed us to work and adjust the 20 % areas that were not covered in original approach and all   those helped us as a team working closely and jointly with the client to go above and beyond our   original design while making us resilient to address challenges as they come . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Maqsood Ali
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Maqsood Ali / Chief : Central Procurement Unit , BMS , Teetly 

 Am choosing the mind mapping to share the design thinking and innovations I have done with my team   in our unit which provides procurement services to the Extreme Commerce   ( Teetly ) at HQ serving 1000 clients with only 8 team members . 

 Challenge : As I have explained earlier , our unit , Central Procurement Unit or   known as CPU , have been   aligned as a result of reform / structural change exercise to provide huge procurement services to HQ   units supporting nearly 1000 clients and estimated $ 80 million / annually of procurement services with   only 8 team members . This is a challenge for two main reasons : 1 . The existing culture and procedures   of the organization in providing procurement services and accountability which all rest with the   Procurement team and not jointly mapped and managed ; 2 . The high expected demands and   procurement volume , large client based which is not exponentially linked with the number of CPU team   to carry out those services to the expectations and without risking the organization ’s rules , visibility , and   best interest . 

 Selection : with the two challenges above and due to the time pressure , the team and I decided to step   out of office and have a mini - retreat ( half day ) to dive deeper into the design thinking process , looking   at how we can use it to generate better ideas and thus select what can we adjust in our approach and   reposition CPU to immediately respond to the organization and Clients expectations and as such we   have decided that we will work on the following areas that will have a direct impact on our capacity , two   way communications with clients , compliance , and delivery . Those areas were directly linked with the   two challenges highlighted above and we all agreed that addressing those require us to involve the   clients as well and for that we have identified a number of active / proactive clients to help us which we   have invited with us to the mini - retreat to jointly share our approach , listened to their existing problems   and challenges and what is it that they need to solve and deliver , we then used them as our sounding   board and to pitch our ideas , proposals and solutions and finally to pilot and test the later solutions   proposed before the final launch . 

 Application : after intensive brain storming and assessing " what is ? The team and testing client that   we invited , we came up with a number of new initiatives and modifications to our business model   that covers the majority of the challenges and can be implemented soon and tested to allow us to   show immediate solutions and we all agreed that those will help us cover 80 % of the issues and we   all agreed that it is almost impossible to achieve 100 % coverage and do everything is such a short   period , that is why we have agreed that we can always correct , adjust , and amend the 20 % along   the way and as we go . This was very inspiring to the team and testing clients as it allowed them to see   their own contributions to the overall picture and helped motivate them to work with me to introduce   the interventions . 

 Insight : The team and I have then designed and implemented a number of internal systems , agreed on   internal cultures and client - oriented approach and productivity enhancement areas and needed new 

 products and started working on translating those into visible actions , processes , conducted trainings ,   and regular communications and norms that we started implementing over the next 6 weeks . I must say   that involving the whole team and some from the client side allowed me to fully engage the majority of   the team as it helped them to learn new approaches into managing large and complex challenge into   smaller actions while working hand in hand to design and implement those actions and stay motivated   while working extra to keep work going while implementing those new agreed initiatives and testing   them on the selected clients during the pilot phase and adjusting and practicing the listening mode with   clients to better modify and adjust the systems , forms , procedures we have been working on . 

 Approach : The collaborative and engaging approach I have used with my team and clients directly   supported the design thinking and allowed us to generate innovative and out of the box ideas as we   have consistently answered the " what is ? " and " what if ? " questions and adjusted our approach to   better fit , this was very much complemented by the testing clients who were onboard with us as they   made us look at the approach from completely different angle and saved so much time , resources   and efforts that the typical approach where we only look at the approach from one angle ( the service   provider angle ) . Long story short , and few months later , we have used the mind mapping tool and to   create a business unit ( CPU ) that is client and business oriented which the Client survey feedback   captured Clients saying “ CPU is a client - business oriented unit unlike any other Operation units we have   seen and we feel so comfortable working with the team , learn from them and work collaboratively   together to get better results ” . Many modifications were made based on the ongoing / constant feedback   we receive , mistakes we made , audit and oversight comments and recommendations we were receiving    which allowed us to work and adjust the 20 % areas that were not covered in original approach and all   those helped us as a team working closely and jointly with the client to go above and beyond our   original design while making us resilient to address challenges as they come .
### Output: 