Mind Mapping 

 Challenge     My organisation had a very complex and misaligned business process which aimed at the   technological connection of client software and infrastructure to our software . This   integration process includes multiple steps and stakeholders – the client ’s agent , our   business development team , customer success agents , technical team . The technical   execution of the integration process relied on the initial client interview and our   understanding of their technology , so failure to collect the initial information made the   technical on - boarding very difficult due to wrong assumptions and unforeseen pitfalls . My   task was to redesign the business process by taking into consideration all users ’ perspective   and needs and deliver a workflow that ensured effective collaboration between the team   and clear accountability and escalation routes . 

 Selection     I chose mind mapping as a tool as it helped me to organise all the information I collected   from all the collaborators in the process and draw insights . The goal – successful client   infrastructure integration - stood in the centre of the map and from it branched out various   paths which illustrated the journey of each individual agent involved , including the client . 

 Application     I choose a case study – a project that we were on - boarding and placed the desired outcome   in the middle .   Then I looked into the status of all project milestones and steps in between .   Those steps were part of workstreams that involved particular department collaboration .   With their help , I laid down the steps and desired outcomes which became a branch of the   mind map . This was applied for all workstreams and I was able to see clearly the whole   process , from all points of view , with all department and parties ’ aspirations ,   communication and timing pitfalls . I was able to identify some very concrete areas that   required immediate attention and improvement : team alignment and synchronisation –   everybody involved in the project had to be on the same page ; timeliness of information   and knowledge input – some technical steps required the availability of certain information   in advance , otherwise there were delays in the execution , thus the technical team had to   outline very specifically what they needed in order the client to provide it in a timely   manner ; roles and responsibilities – all team members involved in the project had to be very   clear who is their point of contact , at any point in time , in order to address urgent matters . 

 Insight     As the process was not defined , messy and too many people were collaborating on too   many levels and the results of their work impacted the overall process in many different   ways and in different times , the mind mapping helped me to gather and visualise the   insights in a very structured way   in order to grasp the whole thing and not miss anything or   anybody . What is more , the mind map helped me draw connection and group activities   within the process due to the fact that all was there in front of me in a very digestible   format . As all team members who were involved in the project participated in the creation   of the mind map , at different stages , they could easily read it too and grasp the idea and   fully comprehend the desired course of action that was suggested after brainstorming . They   owed it . 

 Approach     Storytelling was probably the more appropriate tool for this project due to the fact that   there were multiple team members involved , multiple clients , and each one of them   experienced the work in a different way , there were common obstacles but when seen and   narrated from different perspective , might be much more powerful and impactful in the   transformation process . In other words , the human factor – people ’s personal experience ,   what they make out of it and how they share it with others - is ultimately the biggest and   strongest agent of change . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Mind Mapping 

 Challenge     My organisation had a very complex and misaligned business process which aimed at the   technological connection of client software and infrastructure to our software . This   integration process includes multiple steps and stakeholders – the client ’s agent , our   business development team , customer success agents , technical team . The technical   execution of the integration process relied on the initial client interview and our   understanding of their technology , so failure to collect the initial information made the   technical on - boarding very difficult due to wrong assumptions and unforeseen pitfalls . My   task was to redesign the business process by taking into consideration all users ’ perspective   and needs and deliver a workflow that ensured effective collaboration between the team   and clear accountability and escalation routes . 

 Selection     I chose mind mapping as a tool as it helped me to organise all the information I collected   from all the collaborators in the process and draw insights . The goal – successful client   infrastructure integration - stood in the centre of the map and from it branched out various   paths which illustrated the journey of each individual agent involved , including the client . 

 Application     I choose a case study – a project that we were on - boarding and placed the desired outcome   in the middle .   Then I looked into the status of all project milestones and steps in between .   Those steps were part of workstreams that involved particular department collaboration .   With their help , I laid down the steps and desired outcomes which became a branch of the   mind map . This was applied for all workstreams and I was able to see clearly the whole   process , from all points of view , with all department and parties ’ aspirations ,   communication and timing pitfalls . I was able to identify some very concrete areas that   required immediate attention and improvement : team alignment and synchronisation –   everybody involved in the project had to be on the same page ; timeliness of information   and knowledge input – some technical steps required the availability of certain information   in advance , otherwise there were delays in the execution , thus the technical team had to   outline very specifically what they needed in order the client to provide it in a timely   manner ; roles and responsibilities – all team members involved in the project had to be very   clear who is their point of contact , at any point in time , in order to address urgent matters . 

 Insight     As the process was not defined , messy and too many people were collaborating on too   many levels and the results of their work impacted the overall process in many different   ways and in different times , the mind mapping helped me to gather and visualise the   insights in a very structured way   in order to grasp the whole thing and not miss anything or   anybody . What is more , the mind map helped me draw connection and group activities   within the process due to the fact that all was there in front of me in a very digestible   format . As all team members who were involved in the project participated in the creation   of the mind map , at different stages , they could easily read it too and grasp the idea and   fully comprehend the desired course of action that was suggested after brainstorming . They   owed it . 

 Approach     Storytelling was probably the more appropriate tool for this project due to the fact that   there were multiple team members involved , multiple clients , and each one of them   experienced the work in a different way , there were common obstacles but when seen and   narrated from different perspective , might be much more powerful and impactful in the   transformation process . In other words , the human factor – people ’s personal experience ,   what they make out of it and how they share it with others - is ultimately the biggest and   strongest agent of change .
### Output: 