Reflection note – My first mind mapping session 

 1 . Challenge : 

 My working place has a high turnover in relations to employees resigning faster than the   firm would like . I have recently been assigned the responsibility of reducing the high   turnover , aiming to make employees staying for a longer time by trying to create a better   workplace . In this project I want to use a design thinking approach finding insights that will   lead to design criteria ’s that again will lead to a portfolio of ideas to test incrementally .   Furthermore , my challenge would be to include the stakeholders in the process of solving   this task with a design thinking approach , as they believe in the linear approach of project   execution . 

 2 . Selection : 

 Up until now I have had open end interviews to map out what the employees are missing at   their working place . Furthermore , I have done a good amount of secondary research ,   harvesting interesting data , for example experts take on a good work place . My challenge is   to translate all this data into insights and further into design criteria ’s that will be useful for   the project . I will try the mind mapping tool to transform the data into useful design criteria .   I intend to follow the seven mind mapping steps ; 

 1 . Make gallery of all my data .    2 . Invite the projects stakeholders to join the opening of the “ gallery ” . In this project 

 that will be some employees , the board and the three CEO ’s of the company .   Asking them if I can pick their brain and borrow their intuition for a session . 

 3 . Offer tours . Let the stakeholders watch and enjoy the “ gallery ”   4 . Pick out the good stuff . Ask the stakeholders to browse the “ gallery ” individually 

 and ask them to take notes on any learning they think should inform new ideas to   make our working place better . 

 5 . Cluster the good stuff . Thereafter I will ask my stakeholders to sit down in teams , 

 4 - 5 people , and cluster their notes together . 

 6 . Make connections . Let the stakeholders make connections between the clusters .    7 . From the clusters and the connections , we will together see if we can extract 

 insights . After extracting insights , we will transform the insights into design   criteria . 

 Reference to the video lecture : video number 3 , third week . 

 3 . Application : 

 Execute phase of the mind mapping session started by explaining shortly but convincingly to   the stakeholders why I invited them for a gallery session the next week . I got surprisingly   many good responses , and everybody was in . 

 There next , I carefully planned the session , trying to pick out the right words to 

 create engagement , but not come across as to creative to be taken seriously . 

 The day before I printed all the material , that being secondary research and deep 

 interviews as well as quantitative data from a survey held for the employees . The gallery   looked nice , and I also worked hard to visualize and make the data approachable . 

 With a little champagne in the glass , some strawberries on a table and some nice and 

 calm lounge music , the stakeholders easily jumped into the gallery idea and was hungry to   explore the data on the walls . They went around browsing the “ gallery ” individually , and in   the role of the curator , they took notes on any learning they thought could spark new ideas   to make our working place better . 

 After they had browsed and taken notes for a while , I gathered them in 5 diverse groups 

 of 4 people each where they clustered their notes together . After clustering , they made   connections between the clusters . When the stakeholders where done with making   connections , they shared their findings . Together we identified insights and transformed the   insights into design criteria . 

 4 . Insight 

 I found it very interesting to use the learning approach to solve a problem . After defining the   design criteria , the brainstorming process seemed more useful and giving , as we knew we   were making solutions that where based in real insights . As well as the insights we based our   ideas on where extracted together in cross functional teams with a huge diversity . I did not   only create more broad and useful ideas , it also created more engagement around the   project , and after finishing this session the work place seems genuinely interested in what   solutions we will test in the coming weeks . 

 5 . Approach 

 I will try to implement all the four questions next time I jump into a project like this , but   when it comes to executing a mind mapping session , I have come to realize that creativity   does not stand in the way of being perceived as taking my project serious . The stakeholders   loved the gallery with its strawberries , champagne and music – they engagement increased   as the roleplay frames where leveled up . Next time I will go further into the stakeholder ’s   role as the curator – making them try to curate together – making the design criteria the   exhibition . Though I did learn that trying to make design criteria ’s all together in one room   did not work , making them loose engagement and dragging out the session using too much   time .   I will try to make the design criteria ’s in groups next time . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection note – My first mind mapping session 

 1 . Challenge : 

 My working place has a high turnover in relations to employees resigning faster than the   firm would like . I have recently been assigned the responsibility of reducing the high   turnover , aiming to make employees staying for a longer time by trying to create a better   workplace . In this project I want to use a design thinking approach finding insights that will   lead to design criteria ’s that again will lead to a portfolio of ideas to test incrementally .   Furthermore , my challenge would be to include the stakeholders in the process of solving   this task with a design thinking approach , as they believe in the linear approach of project   execution . 

 2 . Selection : 

 Up until now I have had open end interviews to map out what the employees are missing at   their working place . Furthermore , I have done a good amount of secondary research ,   harvesting interesting data , for example experts take on a good work place . My challenge is   to translate all this data into insights and further into design criteria ’s that will be useful for   the project . I will try the mind mapping tool to transform the data into useful design criteria .   I intend to follow the seven mind mapping steps ; 

 1 . Make gallery of all my data .    2 . Invite the projects stakeholders to join the opening of the “ gallery ” . In this project 

 that will be some employees , the board and the three CEO ’s of the company .   Asking them if I can pick their brain and borrow their intuition for a session . 

 3 . Offer tours . Let the stakeholders watch and enjoy the “ gallery ”   4 . Pick out the good stuff . Ask the stakeholders to browse the “ gallery ” individually 

 and ask them to take notes on any learning they think should inform new ideas to   make our working place better . 

 5 . Cluster the good stuff . Thereafter I will ask my stakeholders to sit down in teams , 

 4 - 5 people , and cluster their notes together . 

 6 . Make connections . Let the stakeholders make connections between the clusters .    7 . From the clusters and the connections , we will together see if we can extract 

 insights . After extracting insights , we will transform the insights into design   criteria . 

 Reference to the video lecture : video number 3 , third week . 

 3 . Application : 

 Execute phase of the mind mapping session started by explaining shortly but convincingly to   the stakeholders why I invited them for a gallery session the next week . I got surprisingly   many good responses , and everybody was in . 

 There next , I carefully planned the session , trying to pick out the right words to 

 create engagement , but not come across as to creative to be taken seriously . 

 The day before I printed all the material , that being secondary research and deep 

 interviews as well as quantitative data from a survey held for the employees . The gallery   looked nice , and I also worked hard to visualize and make the data approachable . 

 With a little champagne in the glass , some strawberries on a table and some nice and 

 calm lounge music , the stakeholders easily jumped into the gallery idea and was hungry to   explore the data on the walls . They went around browsing the “ gallery ” individually , and in   the role of the curator , they took notes on any learning they thought could spark new ideas   to make our working place better . 

 After they had browsed and taken notes for a while , I gathered them in 5 diverse groups 

 of 4 people each where they clustered their notes together . After clustering , they made   connections between the clusters . When the stakeholders where done with making   connections , they shared their findings . Together we identified insights and transformed the   insights into design criteria . 

 4 . Insight 

 I found it very interesting to use the learning approach to solve a problem . After defining the   design criteria , the brainstorming process seemed more useful and giving , as we knew we   were making solutions that where based in real insights . As well as the insights we based our   ideas on where extracted together in cross functional teams with a huge diversity . I did not   only create more broad and useful ideas , it also created more engagement around the   project , and after finishing this session the work place seems genuinely interested in what   solutions we will test in the coming weeks . 

 5 . Approach 

 I will try to implement all the four questions next time I jump into a project like this , but   when it comes to executing a mind mapping session , I have come to realize that creativity   does not stand in the way of being perceived as taking my project serious . The stakeholders   loved the gallery with its strawberries , champagne and music – they engagement increased   as the roleplay frames where leveled up . Next time I will go further into the stakeholder ’s   role as the curator – making them try to curate together – making the design criteria the   exhibition . Though I did learn that trying to make design criteria ’s all together in one room   did not work , making them loose engagement and dragging out the session using too much   time .   I will try to make the design criteria ’s in groups next time .
### Output: 