Reflection choice : Visualization 

 Challenge 

 Multi National Company , a financial technology firm in the last year has identified a lack of growth in   some key departments like a decrease in staff morale , increased absence , poor job   performance and high levels of work - related stress in a period where the company is   carrying out a major upgrade of all of their office application software to the new   Microsoft Office 365 platform . A committee was setup to identify solutions to these   problems and the feedback from anonymous surveys overwhelmingly pointed to one   key area that may have been ignored for some time – Internal Staff Training . 

 The change management process overlooked the need to train staff at all levels on how   to do their core functions with the new software deployed company - wide . The final   verdict was that HR needed to overhaul the existing training matrix which was outdated   and had been in use since 2003 . It was found that staff did not have enough training   and there was no way to map what courses should be assigned to help improve on the   job . The training data needed to dig into and possibly turn this situation around was   readily available which included , staff reassignments , promotions and change in policies   and procedures over a ten year period . 

 Selection 

 Visualization is a tool we use to articulate the problems we mostly speak of in words   and try to break them down in complexity by using drawings , doodles or in cases where   data is available , employ the use of visualization tools to get more insight into these   problems . Language alone can not paint a picture of how a problem will get solved   because the words may be interpreted differently in the minds of all stakeholders   involved . 

 As the Head of Business Analytics I chose this tool because visualizations can help   eliminate the ambiguity of interpretation that words carry and everyone can get on the   same page . Insights can be gained using visualization tools like Power BI or Tableau   which will show a pattern to help elicit change , show other forms of insights like   predictive analysis to understand future trends or help mitigate upcoming perceived   problems . Our visualization tool of choice was Power BI due to its easy integration with   other Microsoft tools already used by the company . 

 Application 

 For the first week our planned intervention , my team focused on data cleansing to get   some structure to the data and then proceed to get it plugged into Power BI . What we   started to see not long after was that setting up this data as visuals on a dashboard   started giving us a - ha moments , and showed even more grey areas than out initial   investigations revealed . The reports generated cut across the different departments of   the organization , the evolution of jobs based on promotions and then the right training   based on the current portfolio and the personal development goal of the staff in any   given one year period . This process was a team effort with entity heads involved to give   clarification on areas that needed more explanation by answering a few questions and   letting us know why certain decisions were taken over others . Power BI ’s advanced   data services feature proved to be the most exciting part as we learned we could ask   verbal queries based on our data . To sum up the experience , the results we had were   mind - blowing . 

 Insight 

 It was generally agreed as a team that another four weeks was needed to take this new   information gathered from the dashboards and queries to acquire new training matrix   software or find a way to take the current lapses and generating a new plan geared at   reversing the trend . The reason for this outcome stemmed from the fact that the results   were even better than anticipated when the decision was made to employ visualization   tools . The results brought up the need for the establishment of a dedicated training   team as a new department under the Human Resources division . The need also of   proper change management processes was also established . I finally learned that   visualization is not only about drawings , or dashboards or predictive models but also   visual thinking . This is because visual thinking in our approach pushed us beyond words   and sentiments ; it pushed us to use part of our brains that we sometimes fail to use . I   now understand why visualization is an important Design thinking tool . 

 Approach 

 Senior Management already had begun plans to invite trainers from local Microsoft   affiliated vendors in the city to start training staff on the new applications deployed . In   the end this approach became a result of not only visualizations but visual thinking   which brought about insights to the possibilities of what if we used this approach   instead of how it ’s always been done . They also invested in ‘ Docebo ’ , a flexible and   scalable learning management solution designed to address the needs of businesses of   any size , from SMBs to large companies / enterprises . 

 My biggest learning take away from this project is the importance of different   perspective from the same data or visualization . Our minds are wonderful when   employed or challenged to think differently . I have designed a curriculum based on this   project and next time I encounter a challenge backed up by data , I intend to use the   lessons learned from the visualization process , hopefully fine - tune aspects that lend   themselves to improvement and eventually pass it on to others in the form of a learning   guide to improve business processes . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection choice : Visualization 

 Challenge 

 Multi National Company , a financial technology firm in the last year has identified a lack of growth in   some key departments like a decrease in staff morale , increased absence , poor job   performance and high levels of work - related stress in a period where the company is   carrying out a major upgrade of all of their office application software to the new   Microsoft Office 365 platform . A committee was setup to identify solutions to these   problems and the feedback from anonymous surveys overwhelmingly pointed to one   key area that may have been ignored for some time – Internal Staff Training . 

 The change management process overlooked the need to train staff at all levels on how   to do their core functions with the new software deployed company - wide . The final   verdict was that HR needed to overhaul the existing training matrix which was outdated   and had been in use since 2003 . It was found that staff did not have enough training   and there was no way to map what courses should be assigned to help improve on the   job . The training data needed to dig into and possibly turn this situation around was   readily available which included , staff reassignments , promotions and change in policies   and procedures over a ten year period . 

 Selection 

 Visualization is a tool we use to articulate the problems we mostly speak of in words   and try to break them down in complexity by using drawings , doodles or in cases where   data is available , employ the use of visualization tools to get more insight into these   problems . Language alone can not paint a picture of how a problem will get solved   because the words may be interpreted differently in the minds of all stakeholders   involved . 

 As the Head of Business Analytics I chose this tool because visualizations can help   eliminate the ambiguity of interpretation that words carry and everyone can get on the   same page . Insights can be gained using visualization tools like Power BI or Tableau   which will show a pattern to help elicit change , show other forms of insights like   predictive analysis to understand future trends or help mitigate upcoming perceived   problems . Our visualization tool of choice was Power BI due to its easy integration with   other Microsoft tools already used by the company . 

 Application 

 For the first week our planned intervention , my team focused on data cleansing to get   some structure to the data and then proceed to get it plugged into Power BI . What we   started to see not long after was that setting up this data as visuals on a dashboard   started giving us a - ha moments , and showed even more grey areas than out initial   investigations revealed . The reports generated cut across the different departments of   the organization , the evolution of jobs based on promotions and then the right training   based on the current portfolio and the personal development goal of the staff in any   given one year period . This process was a team effort with entity heads involved to give   clarification on areas that needed more explanation by answering a few questions and   letting us know why certain decisions were taken over others . Power BI ’s advanced   data services feature proved to be the most exciting part as we learned we could ask   verbal queries based on our data . To sum up the experience , the results we had were   mind - blowing . 

 Insight 

 It was generally agreed as a team that another four weeks was needed to take this new   information gathered from the dashboards and queries to acquire new training matrix   software or find a way to take the current lapses and generating a new plan geared at   reversing the trend . The reason for this outcome stemmed from the fact that the results   were even better than anticipated when the decision was made to employ visualization   tools . The results brought up the need for the establishment of a dedicated training   team as a new department under the Human Resources division . The need also of   proper change management processes was also established . I finally learned that   visualization is not only about drawings , or dashboards or predictive models but also   visual thinking . This is because visual thinking in our approach pushed us beyond words   and sentiments ; it pushed us to use part of our brains that we sometimes fail to use . I   now understand why visualization is an important Design thinking tool . 

 Approach 

 Senior Management already had begun plans to invite trainers from local Microsoft   affiliated vendors in the city to start training staff on the new applications deployed . In   the end this approach became a result of not only visualizations but visual thinking   which brought about insights to the possibilities of what if we used this approach   instead of how it ’s always been done . They also invested in ‘ Docebo ’ , a flexible and   scalable learning management solution designed to address the needs of businesses of   any size , from SMBs to large companies / enterprises . 

 My biggest learning take away from this project is the importance of different   perspective from the same data or visualization . Our minds are wonderful when   employed or challenged to think differently . I have designed a curriculum based on this   project and next time I encounter a challenge backed up by data , I intend to use the   lessons learned from the visualization process , hopefully fine - tune aspects that lend   themselves to improvement and eventually pass it on to others in the form of a learning   guide to improve business processes .
### Output: 