Mind Mapping 

 Challenge 

 I was assigned to a group within my organization to increase the well - being of my fellow   employees . My organization routinely sends out generic surveys to all of the employees in order   to measure the level of satisfaction in the organization . The results of these surveys always reveal   that the employees are unhappy . The survey did not provide any open ended questions or any   opportunities to provide individualized feedback . The majority of the responses indicated that the   main reasons for the dissatisfaction was due to the long hours and stressful nature of the work .   Managers decided that there was not enough personnel to change the work schedule so there was   nothing they could do about the long hours . In an attempt to mitigate the stress , a relaxation   room was created where the employees could utilize new massage chairs , or a mini putt - putt   course . However , follow up surveys indicated that employee happiness had not improved . 

 Selection 

 My group knew that we needed to gain a deeper understanding into why the employees were   unhappy . Another generic survey was not going to provide us with the information we needed .   We needed to have genuine conversations that would reveal the sources of dissatisfaction and   discover personalized ways to create happiness . We decided to get more personal with the   surveys and use Mind Mapping to identify common themes that could feasibly be addressed .   Mind mapping was an ideal application to use because it allowed us to organize a large volume   of information into more manageable themes . There was no way we could personally satisfy   hundreds of employees . However , Mind Mapping narrowed those hundreds of ‘ wants ’ into a   smaller , workable amount of concepts . 

 Application 

 Instead of sending out a mass email , each person from my group conducted an open ended ,   question and answer session with one person from every department . We did n’t start with a list   of predetermined questions which allowed us to have meaningful , organic discussions . 

 The part where we applied Mind Mapping was when we reconvened after our one - on - one   conversations . We then took our notes from the conversations and organized the main points   under concepts . A couple of common themes were ideas like feeling isolated from other   employees or removed from the final product that is provided to customers , and not feeling like   they could separate themselves from work since many employees ate at their desk during lunch .   From there , we simulated what was referred to as an ‘ art gallery ’ in the lesson . We wrote each   theme on a large piece of paper . Underneath each theme we included ideas we thought could be   used for improvement . For the theme ‘ isolation ’ we added ideas such as , potlucks or weekend   barbecues . We also left room for any additional ideas . These pieces of paper were taped onto the   walls in the conference room . We then invited everyone in the organization to conduct a walk   through and leave their feedback . 

 Insight 

 The first thing we noticed was that the employees were eager to provide feedback . The second   was , while there were many employees who liked the idea of weekly potlucks or weekend   events , the majority of the comments involved wanting a more concrete purpose , and better   understanding of where they fit into the whole structure . My group had the preconceived idea   that the employees wanted time away from work , when the feedback indicated they needed more   meaning in their work . We realized that we were still trying to lead the conversations by   providing narrowly focused suggestions . We fell short of accomplishing Design Thinking   because we degraded the opportunity for innovation by creating possible solutions before we   really got to the root of the problem . Before we could implement any changes , we would have to   go back to the drawing board . 

 Approach 

 For the next iteration , we will have to flesh out the problem even further . I think we will have to   start at the beginning of the process with Visualization in order to really understand the   employees and try to find the root of the problem . I still believe that meaningful conversations   are a good way to get the employees engaged in the process and is the best way to discover   information . However , instead of being so work focused we need to be more person focused . We   will also have to be mindful of our own preconceived notions and try to avoid them in order to   find useful solutions . Once we do that successfully , I think that using the tool of Mind Mapping   again will yield promising results . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Mind Mapping 

 Challenge 

 I was assigned to a group within my organization to increase the well - being of my fellow   employees . My organization routinely sends out generic surveys to all of the employees in order   to measure the level of satisfaction in the organization . The results of these surveys always reveal   that the employees are unhappy . The survey did not provide any open ended questions or any   opportunities to provide individualized feedback . The majority of the responses indicated that the   main reasons for the dissatisfaction was due to the long hours and stressful nature of the work .   Managers decided that there was not enough personnel to change the work schedule so there was   nothing they could do about the long hours . In an attempt to mitigate the stress , a relaxation   room was created where the employees could utilize new massage chairs , or a mini putt - putt   course . However , follow up surveys indicated that employee happiness had not improved . 

 Selection 

 My group knew that we needed to gain a deeper understanding into why the employees were   unhappy . Another generic survey was not going to provide us with the information we needed .   We needed to have genuine conversations that would reveal the sources of dissatisfaction and   discover personalized ways to create happiness . We decided to get more personal with the   surveys and use Mind Mapping to identify common themes that could feasibly be addressed .   Mind mapping was an ideal application to use because it allowed us to organize a large volume   of information into more manageable themes . There was no way we could personally satisfy   hundreds of employees . However , Mind Mapping narrowed those hundreds of ‘ wants ’ into a   smaller , workable amount of concepts . 

 Application 

 Instead of sending out a mass email , each person from my group conducted an open ended ,   question and answer session with one person from every department . We did n’t start with a list   of predetermined questions which allowed us to have meaningful , organic discussions . 

 The part where we applied Mind Mapping was when we reconvened after our one - on - one   conversations . We then took our notes from the conversations and organized the main points   under concepts . A couple of common themes were ideas like feeling isolated from other   employees or removed from the final product that is provided to customers , and not feeling like   they could separate themselves from work since many employees ate at their desk during lunch .   From there , we simulated what was referred to as an ‘ art gallery ’ in the lesson . We wrote each   theme on a large piece of paper . Underneath each theme we included ideas we thought could be   used for improvement . For the theme ‘ isolation ’ we added ideas such as , potlucks or weekend   barbecues . We also left room for any additional ideas . These pieces of paper were taped onto the   walls in the conference room . We then invited everyone in the organization to conduct a walk   through and leave their feedback . 

 Insight 

 The first thing we noticed was that the employees were eager to provide feedback . The second   was , while there were many employees who liked the idea of weekly potlucks or weekend   events , the majority of the comments involved wanting a more concrete purpose , and better   understanding of where they fit into the whole structure . My group had the preconceived idea   that the employees wanted time away from work , when the feedback indicated they needed more   meaning in their work . We realized that we were still trying to lead the conversations by   providing narrowly focused suggestions . We fell short of accomplishing Design Thinking   because we degraded the opportunity for innovation by creating possible solutions before we   really got to the root of the problem . Before we could implement any changes , we would have to   go back to the drawing board . 

 Approach 

 For the next iteration , we will have to flesh out the problem even further . I think we will have to   start at the beginning of the process with Visualization in order to really understand the   employees and try to find the root of the problem . I still believe that meaningful conversations   are a good way to get the employees engaged in the process and is the best way to discover   information . However , instead of being so work focused we need to be more person focused . We   will also have to be mindful of our own preconceived notions and try to avoid them in order to   find useful solutions . Once we do that successfully , I think that using the tool of Mind Mapping   again will yield promising results .
### Output: 