Challenge 

 I am part of a sand mining business . We mine and supply natural building material .   Our organisation is divided into three components , namely : Mining , Transportation and   Stock piling depot . We supply material to variety of clients ranging from big   construction companies to individuals who may want to renovate or build a new home .   Our challenge is to improve our operations in order to make them more efficient . By   resolving this challenge , we will be able to serve our clients better and improve the   organisation ’s profitability . Our main focus will be on the usage of machinery and plant   equipment during mining and transportation activities . We aim to discover what the   team members regard as challenges that hinder efficient and effective production   practices in the mining and transportation activities . 

 Selection 

 Our chosen design thinking tool in addressing the challenge that we are facing is the   learning launch tool . In basic terms , the learning launch tool is an experiment that   seeks to examine ones new idea , to test its fitness in a real market place . The reason   for choosing this tool is that it is customer centric , hence it requires one to get out there   and talk to the customer . The fundamental element in this tool is to formulate a   hypothesis . In the video by Norbert Pohl , it is highlighted that the purpose of a learning   launch is to get the truth . This truth will either confirm or disconfirm the assumptions   made . 

 Application 

 In applying this tool , we followed the learning launch process . We put our idea into a   hypothesis . We then established our key assumptions . For our first learning launch ,   we focused on the usage of the plant and equipment during the production processes .   This tested our assumption that the usage of the plant and equipment were the key   causes of our challenge . The management spent some time at the mine , observing   carefully how the operations were being executed using the mining equipment .   Important data was noted down . Results were further analysed and thereafter ,   recommendations were presented to the entire team on how to be more efficient in the   usage of equipment in order to improve the organisation ’s operations . 

 In our second learning launch , we shifted our focus on examining employee   performance and execution of duties in the production and delivery of goods to our   customers . This tested our assumption that employee performance affected the   efficiency of the organisation ’s operations . Behaviour , skills and performance of staff   members was examined for a week . Data was collected . Thereafter , a documented   report with a clear outline of expectations from staff was presented . 

 Insight 

 Through the application of the learning tool , we were able to develop our key   assumptions which we thought were the causes to our organisation ’s inefficiencies as   far as operations were concerned . Furthermore , we were able to test , through relevant   data and analysis , whether or not the assumptions were true . The results confirmed   our assumptions . However , there were other elements which were picked up as   possible causes of operational inefficiencies . Therefore , this exercise was an eye- opener for us as management to rethink the way of doing business . Personally , this   experience has taught me to appreciate design thinking approach as opposed to the   traditional way of doing things by asking the right questions ( what is , what if , what   wows and what works ) . 

 Approach 

 I think next time I would do more experiments and tests in order to achieve better   results . This will provide better outcomes on what works . Also , in the future learning   launches , there should be proper prioritization of assumptions in order to guide the   process better . It would also be ideal to first use the visualization tool so that the   current state could be broadly defined when attempting to discover what is . In this way ,   better ideas will be arrived at . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge 

 I am part of a sand mining business . We mine and supply natural building material .   Our organisation is divided into three components , namely : Mining , Transportation and   Stock piling depot . We supply material to variety of clients ranging from big   construction companies to individuals who may want to renovate or build a new home .   Our challenge is to improve our operations in order to make them more efficient . By   resolving this challenge , we will be able to serve our clients better and improve the   organisation ’s profitability . Our main focus will be on the usage of machinery and plant   equipment during mining and transportation activities . We aim to discover what the   team members regard as challenges that hinder efficient and effective production   practices in the mining and transportation activities . 

 Selection 

 Our chosen design thinking tool in addressing the challenge that we are facing is the   learning launch tool . In basic terms , the learning launch tool is an experiment that   seeks to examine ones new idea , to test its fitness in a real market place . The reason   for choosing this tool is that it is customer centric , hence it requires one to get out there   and talk to the customer . The fundamental element in this tool is to formulate a   hypothesis . In the video by Norbert Pohl , it is highlighted that the purpose of a learning   launch is to get the truth . This truth will either confirm or disconfirm the assumptions   made . 

 Application 

 In applying this tool , we followed the learning launch process . We put our idea into a   hypothesis . We then established our key assumptions . For our first learning launch ,   we focused on the usage of the plant and equipment during the production processes .   This tested our assumption that the usage of the plant and equipment were the key   causes of our challenge . The management spent some time at the mine , observing   carefully how the operations were being executed using the mining equipment .   Important data was noted down . Results were further analysed and thereafter ,   recommendations were presented to the entire team on how to be more efficient in the   usage of equipment in order to improve the organisation ’s operations . 

 In our second learning launch , we shifted our focus on examining employee   performance and execution of duties in the production and delivery of goods to our   customers . This tested our assumption that employee performance affected the   efficiency of the organisation ’s operations . Behaviour , skills and performance of staff   members was examined for a week . Data was collected . Thereafter , a documented   report with a clear outline of expectations from staff was presented . 

 Insight 

 Through the application of the learning tool , we were able to develop our key   assumptions which we thought were the causes to our organisation ’s inefficiencies as   far as operations were concerned . Furthermore , we were able to test , through relevant   data and analysis , whether or not the assumptions were true . The results confirmed   our assumptions . However , there were other elements which were picked up as   possible causes of operational inefficiencies . Therefore , this exercise was an eye- opener for us as management to rethink the way of doing business . Personally , this   experience has taught me to appreciate design thinking approach as opposed to the   traditional way of doing things by asking the right questions ( what is , what if , what   wows and what works ) . 

 Approach 

 I think next time I would do more experiments and tests in order to achieve better   results . This will provide better outcomes on what works . Also , in the future learning   launches , there should be proper prioritization of assumptions in order to guide the   process better . It would also be ideal to first use the visualization tool so that the   current state could be broadly defined when attempting to discover what is . In this way ,   better ideas will be arrived at .
### Output: 