Challenge 

 As part of a professional Architecture services firm that had been operating for 10 years and growing consistently 

 year after year . Revenue was growing steadily , but the operational data was showing a different picture . for example 

 there was rampant under utilization of resources , clients were upset during certain phases of the projects as they 

 complained that project managers were not meeting their promised timelines and in a scramble to meet the time 

 commitments , projects were forced to cut corners . the CEO complained that although the business was steady , he 

 notices loss of morale and lack of engagement in his management team that he has spent 10 years developing and 

 mentoring . In his mind the leaders should be in a position where they are delegating work , supervising the 

 production of work , and mentoring the new talent . But in his opinion , he felt that they had become more reliant on 

 him . He was simply not understanding what he needs to do get them to engage . 

 Selection 

 We were in search of insights as to why the management is demonstrating certain attitudes , and behaviors that were 

 stopping them short of performing at the level their CEO wanted . With this understanding it was clear that we 

 carefully need to understand ' what is ' And for that purpose I selected mind map tool . According to Martha May , " Mind mapping is one of the most powerful tools in the designers toolbox , as mind mapping is more 

 engaging and more intuitive . According to the lectures mind mapping is defined as “ looking for patterns and 

 insights in a large quantity of data you collected during your exploration of what is the current reality ” . 

 I had access to operational and financial data to see what the trend in the company has been and I had already 

 conducted interviews with the CEO and members of senior leadership team to get their feedback on issues . I spent 

 significant time interviewing various members of the leadership , allowing myself to immerse in their day - to - day 

 activities and understand their pressure points . After that I proceeded to interview the rest of the staff . My role was 

 to only document and show my findings . 

 Application 

 The office took a couple of days off for a retreat , which presented itself as the perfect opportunity to conduct a mind 

 mapping exercise the information that I gathered through the process was then simply displayed in a gallery format . 

 Participants were asked to go through the data and were given post - it notes to document their findings . The 

 participants were asked to make groups of 3 -4 to distill their ideas and find a theme to categorize their notes and 

 trying to capture outliers . Once categories were formed , the participants were asked to find connections between the 

 categories . It was a very engaging session and the participants did not hold back their ideas . 

 Insights 

 Three broad categories that emerged from the distillation were something that the team was not anticipating and led 

 to identifying some very critical touchpoints between senior management and the teams they lead and also Senior 

 management relationship with the CEO . One of the interesting findings was that senior leadership is actually feeling 

 the burnout , because they appear to be ill equipped in managerial responsibilities like delegation of tasks , team 

 dynamics management , relinquishing control , even simple tasks such as task delegation , were becoming so 

 cumbersome that that instead of focusing on learning how to delegate , managers would take on the role 

 themselves which was leading to their burnout . Where the CEO originally felt that he had mentored his senior 

 managers to the point where they should become leaders , the participants responses said otherwise . The senior 

 managers felt that they feel incapable at times to cope with the stress of becoming a leader that instead of 

 performing basic managerial tasks they choose to focus on the work at hand , which was compromising leadership 

 and leaving other employees disengaged and with loss of morale . 

 The mind mapping exercise was the right tool to help the office understand that there is a serious problem and 

 coming together on the same page . This led to the entire organization realizing that their current way of operating is 

 unsustainable , inefficient , and perhaps detrimental to future growth . With buy - in from the entire organization of the 

 ‘ what - is ’ state of the problem , it was clear that as a company we had to move into the next phase of innovation . 

 Approach 

 Mind mapping tool was perhaps the best approach for this kind of a problem as many employees in the company did 

 not even see management ’s lack of efficiency as a problem , they would simply say that people are “ too busy ” . Mind 

 mapping tool is perhaps the best way to get people to see the issues that they have communicated through 

 interviews . It was essential to understand this ethnographic data before even attempting to identify solutions . In a 

 later stage of problem solving when different solutions have been identified , learning launches can be used to 

 quickly experiment with different scenarios of how the team can perform efficiently , productively and cohesively 

 and perhaps a hybrid of those learning launches might become the final solution . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge 

 As part of a professional Architecture services firm that had been operating for 10 years and growing consistently 

 year after year . Revenue was growing steadily , but the operational data was showing a different picture . for example 

 there was rampant under utilization of resources , clients were upset during certain phases of the projects as they 

 complained that project managers were not meeting their promised timelines and in a scramble to meet the time 

 commitments , projects were forced to cut corners . the CEO complained that although the business was steady , he 

 notices loss of morale and lack of engagement in his management team that he has spent 10 years developing and 

 mentoring . In his mind the leaders should be in a position where they are delegating work , supervising the 

 production of work , and mentoring the new talent . But in his opinion , he felt that they had become more reliant on 

 him . He was simply not understanding what he needs to do get them to engage . 

 Selection 

 We were in search of insights as to why the management is demonstrating certain attitudes , and behaviors that were 

 stopping them short of performing at the level their CEO wanted . With this understanding it was clear that we 

 carefully need to understand ' what is ' And for that purpose I selected mind map tool . According to Martha May , " Mind mapping is one of the most powerful tools in the designers toolbox , as mind mapping is more 

 engaging and more intuitive . According to the lectures mind mapping is defined as “ looking for patterns and 

 insights in a large quantity of data you collected during your exploration of what is the current reality ” . 

 I had access to operational and financial data to see what the trend in the company has been and I had already 

 conducted interviews with the CEO and members of senior leadership team to get their feedback on issues . I spent 

 significant time interviewing various members of the leadership , allowing myself to immerse in their day - to - day 

 activities and understand their pressure points . After that I proceeded to interview the rest of the staff . My role was 

 to only document and show my findings . 

 Application 

 The office took a couple of days off for a retreat , which presented itself as the perfect opportunity to conduct a mind 

 mapping exercise the information that I gathered through the process was then simply displayed in a gallery format . 

 Participants were asked to go through the data and were given post - it notes to document their findings . The 

 participants were asked to make groups of 3 -4 to distill their ideas and find a theme to categorize their notes and 

 trying to capture outliers . Once categories were formed , the participants were asked to find connections between the 

 categories . It was a very engaging session and the participants did not hold back their ideas . 

 Insights 

 Three broad categories that emerged from the distillation were something that the team was not anticipating and led 

 to identifying some very critical touchpoints between senior management and the teams they lead and also Senior 

 management relationship with the CEO . One of the interesting findings was that senior leadership is actually feeling 

 the burnout , because they appear to be ill equipped in managerial responsibilities like delegation of tasks , team 

 dynamics management , relinquishing control , even simple tasks such as task delegation , were becoming so 

 cumbersome that that instead of focusing on learning how to delegate , managers would take on the role 

 themselves which was leading to their burnout . Where the CEO originally felt that he had mentored his senior 

 managers to the point where they should become leaders , the participants responses said otherwise . The senior 

 managers felt that they feel incapable at times to cope with the stress of becoming a leader that instead of 

 performing basic managerial tasks they choose to focus on the work at hand , which was compromising leadership 

 and leaving other employees disengaged and with loss of morale . 

 The mind mapping exercise was the right tool to help the office understand that there is a serious problem and 

 coming together on the same page . This led to the entire organization realizing that their current way of operating is 

 unsustainable , inefficient , and perhaps detrimental to future growth . With buy - in from the entire organization of the 

 ‘ what - is ’ state of the problem , it was clear that as a company we had to move into the next phase of innovation . 

 Approach 

 Mind mapping tool was perhaps the best approach for this kind of a problem as many employees in the company did 

 not even see management ’s lack of efficiency as a problem , they would simply say that people are “ too busy ” . Mind 

 mapping tool is perhaps the best way to get people to see the issues that they have communicated through 

 interviews . It was essential to understand this ethnographic data before even attempting to identify solutions . In a 

 later stage of problem solving when different solutions have been identified , learning launches can be used to 

 quickly experiment with different scenarios of how the team can perform efficiently , productively and cohesively 

 and perhaps a hybrid of those learning launches might become the final solution .
### Output: 