Visualization 

 Challenge and Selection 

 The first tool I used was the tool of visualization or visual thinking and the reason the choice 

 was that I felt it necessary to tap into the untapped parts of the different stakeholders ’ brains 

 and to allow them to think in a nonverbal way . It was important for me to have everyone on 

 board and for everyone to take accountability of the plan that we will all co - create in order to 

 get buy - in and ownership of the plan . I use this approach often with new stakeholders that 

 are interested in joining a mighty team as well as with the current stakeholders that wants to 

 become complacent . I have used the technique of visualisation with a set of questions to 

 allow for even the quiet ones to participate and to allow a diverse group of stakeholder inputs 

 so as to leverage from each other ’s strength . 

 Application 

 I started the process by allowing everybody enough airtime to speak and as they speak , I 

 would jot their thoughts and ideas on a whiteboard and using a lot of colour . We used a lot a 

 picture and the more we achieved agreement with the people and others understanding 

 better , they could align themselves with the idea . 

 The idea was to get all the Small Micro Medium Enterprise agencies ( SEDA , SEFA , IDC , 

 NYDA , Absa , LED etc ) from the private sector and the public sector as well as customers to 

 work together as a team for the benefit of the customers seeing that we were all offering 

 these SMME ’s funds to grow their business . We did not want to confuse the customers 

 hence it was important for the customers to understand how concepts are working as we 

 tried creating visual scenarios . 

 What I would do for the activity because I was afraid of groupthink , I mixed the different 

 stakeholders among themselves so that each group could have a representative from each 

 business unit that is different to strengthen their relationships as well as to have access to 

 those parts of the brain , the parts that we are not using and the ones that allow us to think in 

 a nonverbal way – to tab into those brains . Each group would receive a big white poster with 

 colourful markers and colourful sticky notes to jot their ideas down on how to work together 

 as a unit to advance the economy of North West as well as to grow and support the 

 SMME ’s . While at it , the stakeholders would have to answer systematic series of questions 

 which are : What Is , What If , What Wows and What Works ? 

 The What Is question would explore the current reality and it helps uncover unarticulated 

 needs that generate really differentiated solutions and gives us solid and ideally deep insight 

 into what our stakeholders truly want and need which reduces the risk of failure with a new 

 idea . 

 The What If question is where the different stakeholders would begin to generate ideas and 

 explore possible solutions 

 The What Wows question is when we hit the wow spot by breaking the concepts into a 

 manageable number where the chance of significant upside for our stakeholders matches 

 our organisational resources and capabilities and our ability to sustainably deliver the new 

 offering . 

 The What Works is transforming the concepts into something a potential customer can 

 interact with a prototype . 

 After the different stakeholders ’ discussions , feedback is provided by a representative of the 

 group and insights are captured on a flipchart for consolidation in picture formats or graphic . 

 Insight and Approach 

 Going through this visualization process was extremely interesting because my fear has 

 always been that I am not an artistic person and I will never get it right , but I even surprised 

 myself that I could mobilise different stakeholders in working together to achieving a 

 common goal which we all have co - created through this process . One of the biggest learning 

 was the power of collaboration and practicing our listening skills during this process . I also 

 realised that people are not interested in the correct answers we give but rather in the 

 powerful questions we ask that we do n’t have answers to . During the exercise I would give 

 them time to reflect and allowed for respectable disagreements which were inefficient for the 

 exercise but was necessary to have such insight . 

 Overall/ Conclusion 

 In conclusion , it is important to always have a learning mindset , a broad repertoire and truly 

 being deeply interested in details of customers lives as people not as categories or 

 consumers and putting customers problems rather than your own company ’s solutions at the 

 centre of everything you do . The closer we get to customers lives , to their problems and their 

 frustrations , the better we will be at creating new value for them . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Visualization 

 Challenge and Selection 

 The first tool I used was the tool of visualization or visual thinking and the reason the choice 

 was that I felt it necessary to tap into the untapped parts of the different stakeholders ’ brains 

 and to allow them to think in a nonverbal way . It was important for me to have everyone on 

 board and for everyone to take accountability of the plan that we will all co - create in order to 

 get buy - in and ownership of the plan . I use this approach often with new stakeholders that 

 are interested in joining a mighty team as well as with the current stakeholders that wants to 

 become complacent . I have used the technique of visualisation with a set of questions to 

 allow for even the quiet ones to participate and to allow a diverse group of stakeholder inputs 

 so as to leverage from each other ’s strength . 

 Application 

 I started the process by allowing everybody enough airtime to speak and as they speak , I 

 would jot their thoughts and ideas on a whiteboard and using a lot of colour . We used a lot a 

 picture and the more we achieved agreement with the people and others understanding 

 better , they could align themselves with the idea . 

 The idea was to get all the Small Micro Medium Enterprise agencies ( SEDA , SEFA , IDC , 

 NYDA , Absa , LED etc ) from the private sector and the public sector as well as customers to 

 work together as a team for the benefit of the customers seeing that we were all offering 

 these SMME ’s funds to grow their business . We did not want to confuse the customers 

 hence it was important for the customers to understand how concepts are working as we 

 tried creating visual scenarios . 

 What I would do for the activity because I was afraid of groupthink , I mixed the different 

 stakeholders among themselves so that each group could have a representative from each 

 business unit that is different to strengthen their relationships as well as to have access to 

 those parts of the brain , the parts that we are not using and the ones that allow us to think in 

 a nonverbal way – to tab into those brains . Each group would receive a big white poster with 

 colourful markers and colourful sticky notes to jot their ideas down on how to work together 

 as a unit to advance the economy of North West as well as to grow and support the 

 SMME ’s . While at it , the stakeholders would have to answer systematic series of questions 

 which are : What Is , What If , What Wows and What Works ? 

 The What Is question would explore the current reality and it helps uncover unarticulated 

 needs that generate really differentiated solutions and gives us solid and ideally deep insight 

 into what our stakeholders truly want and need which reduces the risk of failure with a new 

 idea . 

 The What If question is where the different stakeholders would begin to generate ideas and 

 explore possible solutions 

 The What Wows question is when we hit the wow spot by breaking the concepts into a 

 manageable number where the chance of significant upside for our stakeholders matches 

 our organisational resources and capabilities and our ability to sustainably deliver the new 

 offering . 

 The What Works is transforming the concepts into something a potential customer can 

 interact with a prototype . 

 After the different stakeholders ’ discussions , feedback is provided by a representative of the 

 group and insights are captured on a flipchart for consolidation in picture formats or graphic . 

 Insight and Approach 

 Going through this visualization process was extremely interesting because my fear has 

 always been that I am not an artistic person and I will never get it right , but I even surprised 

 myself that I could mobilise different stakeholders in working together to achieving a 

 common goal which we all have co - created through this process . One of the biggest learning 

 was the power of collaboration and practicing our listening skills during this process . I also 

 realised that people are not interested in the correct answers we give but rather in the 

 powerful questions we ask that we do n’t have answers to . During the exercise I would give 

 them time to reflect and allowed for respectable disagreements which were inefficient for the 

 exercise but was necessary to have such insight . 

 Overall/ Conclusion 

 In conclusion , it is important to always have a learning mindset , a broad repertoire and truly 

 being deeply interested in details of customers lives as people not as categories or 

 consumers and putting customers problems rather than your own company ’s solutions at the 

 centre of everything you do . The closer we get to customers lives , to their problems and their 

 frustrations , the better we will be at creating new value for them .
### Output: 