REFLECTION EXAMPLE : VISUALIZATION 

 CHALLENGE AND SELECTION 

 A successful innovation begins with an accurate evaluation of what is happening in the   present , therefore the tool I used was the visualization tool to focus on a certain space   with a certain ecosystem of people where the client has to be carefully analyzed through   the travel mapping and ethnographic analysis . 

 The visualization tool has been used in an automotive company in Peru " University of   Campinas - Unicamp " that is   dedicated to repairing cars and trucks where a set of opportunities was identified to   become more competitive with respect to other companies providing an innovative   service with improvements in the service performed . 

 APPLICATION 

 The automotive company " University of   Campinas - Unicamp " in Peru had noticed that the times in providing a   service were " dead times " for going to collect tools that were going to be used to   maintain a vehicle , therefore what could take 1 hour arrived It took around 2 hours to   repair a vehicle , as it was also sometimes seen that sometimes a set of tools was   incomplete , therefore searching for a tool generated “ dead times ” . 

 A trip mapping of some clients was carried out from the moment when vehicle   maintenance was needed , therefore , which caused taking your car to its vehicle   maintenance , the time it took the car to be maintained and the end when the vehicle was   already repaired . 

 It was noted that while the cars were being repaired , the clients got bored of waiting and   sometimes generated a bad mood , the main reason being that when you take your car to   its respective maintenance , you have most probably applied for a work permit , so you   want the service to be fast , at the same time . time that you also get bored waiting and   seeing how they repair your car . Then I made a graph where I focus on what the   automotive company offers its customers , where the result was that it sought to provide   quality service to cars without focusing on the customer who is the one who is going to   return with their car . 

 INSIGHT AND APRROACH 

 Consequently , from what had been determined , we carried out the following actions in   order to offer a customer - focused service : 

 • We carry out home pick - up of cars that need automotive maintenance , and once   repaired we also leave your car at its respective address , making it unnecessary to go to   a workshop to do maintenance on the car . 

 • We adapted a special area in the workshop where the client waits for the repair of his   vehicle , this area has an entertainment room and a space for remote computer work ,   which makes the client feel comfortable while waiting for his car be ready . 

 Finally , focused on our service and our internal bone customers , our collaborators focus   on preparing a small mobile workshop with all the tools necessary to perform   automotive maintenance , therefore , they care about the care , order and cleaning of their 

 tools . I work daily so we avoid downtime due to the need for working tools as well as   avoiding traveling to the workshop to find a working tool . Thus , the automotive   company is improving and identifying every problem as an opportunity for   improvement . 

 The course has been very important for my personal and professional training because it   helps me see things differently , which allows me to provide quick solutions at low costs   to the place where I work doing " Design Thinking " , which generates greater   profitability for organizations . . 

 GREETINGS FROM PERU 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: REFLECTION EXAMPLE : VISUALIZATION 

 CHALLENGE AND SELECTION 

 A successful innovation begins with an accurate evaluation of what is happening in the   present , therefore the tool I used was the visualization tool to focus on a certain space   with a certain ecosystem of people where the client has to be carefully analyzed through   the travel mapping and ethnographic analysis . 

 The visualization tool has been used in an automotive company in Peru " University of   Campinas - Unicamp " that is   dedicated to repairing cars and trucks where a set of opportunities was identified to   become more competitive with respect to other companies providing an innovative   service with improvements in the service performed . 

 APPLICATION 

 The automotive company " University of   Campinas - Unicamp " in Peru had noticed that the times in providing a   service were " dead times " for going to collect tools that were going to be used to   maintain a vehicle , therefore what could take 1 hour arrived It took around 2 hours to   repair a vehicle , as it was also sometimes seen that sometimes a set of tools was   incomplete , therefore searching for a tool generated “ dead times ” . 

 A trip mapping of some clients was carried out from the moment when vehicle   maintenance was needed , therefore , which caused taking your car to its vehicle   maintenance , the time it took the car to be maintained and the end when the vehicle was   already repaired . 

 It was noted that while the cars were being repaired , the clients got bored of waiting and   sometimes generated a bad mood , the main reason being that when you take your car to   its respective maintenance , you have most probably applied for a work permit , so you   want the service to be fast , at the same time . time that you also get bored waiting and   seeing how they repair your car . Then I made a graph where I focus on what the   automotive company offers its customers , where the result was that it sought to provide   quality service to cars without focusing on the customer who is the one who is going to   return with their car . 

 INSIGHT AND APRROACH 

 Consequently , from what had been determined , we carried out the following actions in   order to offer a customer - focused service : 

 • We carry out home pick - up of cars that need automotive maintenance , and once   repaired we also leave your car at its respective address , making it unnecessary to go to   a workshop to do maintenance on the car . 

 • We adapted a special area in the workshop where the client waits for the repair of his   vehicle , this area has an entertainment room and a space for remote computer work ,   which makes the client feel comfortable while waiting for his car be ready . 

 Finally , focused on our service and our internal bone customers , our collaborators focus   on preparing a small mobile workshop with all the tools necessary to perform   automotive maintenance , therefore , they care about the care , order and cleaning of their 

 tools . I work daily so we avoid downtime due to the need for working tools as well as   avoiding traveling to the workshop to find a working tool . Thus , the automotive   company is improving and identifying every problem as an opportunity for   improvement . 

 The course has been very important for my personal and professional training because it   helps me see things differently , which allows me to provide quick solutions at low costs   to the place where I work doing " Design Thinking " , which generates greater   profitability for organizations . . 

 GREETINGS FROM PERU
### Output: 