Reflection - Mind Mapping 

 Challenge 

 I 'm working for a bank in Vietnam , and I am responsible for design the e - payment experience   for customers using our bank 's mobile app . Currently , we are focusing on designing a solution   to scan QR codes when paying at the counter for customers . The challenges that we faced   include two main things . The first is about user experience . When observing customers '   particular payment habits in Vietnam , customers still prefer to use cards and cash for small bills .   Customers often use only scanning QR codes to Payments when accompanied by a promotion .   Our mission was to design a QR code payment experience to cover the card and cash payment   method at a small store . The second challenge is to acquire merchants to use our services , and   we have to depend on a 3rd party to deploy our network . That leads to our ideas was limited if   we want our solution to be viable . 

 Selection 

 To solve the two main problems above , I have chosen the Mind mapping technique . We need   to observe and understand the problem from multiple dimensions . The mind mapping   technique helps us connect the obtained data and information effectively in planning and   implementation . 

 Application 

 I have conducted two workshops serving two purposes : understanding the customer 's problem   ( empathize with our customers ) and identifying issues related to business , technology , partners   to prioritize the ideas we have .     In the first workshop , I invited the project 's direct members to participate , including BA , UI   design , UX copy , Risk manager . Based on results from in - depth interviews with several key   clients and the online surveys , information is displayed on the board and highlighted under the   categories " What is customer sees , says , does , hears . " We discuss and group related   information together and write the notes about the meaning of that information cluster , based   on which to draw customer insights .     I invited all stakeholders on client management , tech , business , and design in the second   workshop . I presented research results on customer data and aggregated insights from the first   workshop on the board . The guests join in to discuss and write down their problem - solving   ideas and knowledge . Then we grouped similar ideas into clusters , naming them . Finally , we sit   down to evaluate their feasibility and prioritize them , insert them in the backlog , and define the   timeline to implement those solutions . 

 Insight 

 By applying mind mapping , we get a good overview of the problem based on the gathered   things .    -   Our customers want to use the most simple and fastest payment tool for them at checkout ,   so they choose the method that takes as few steps as possible without overthinking . 

 -   Several companies are leading the payment market with an extensive merchant network .   Because they want to attract many new users , they are constantly giving promotions to   customers who are not interested in promotions very much . 

 -   The technology team members have come up with solutions to connect with intermediaries   and internal management services that still make some of our ideas feasible . 

 Approach 

 In addition to some possible solutions for implementing the first version , I will continue to use   mind mapping to identify new , unsolved and outstanding issues to handle after validating our   assumptions . Besides that , we will apply the Learning Launch technique to update and validate   our concept . Then we use mind mapping to find ideas and evaluate their performance . That   process will be applied over and over again . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection - Mind Mapping 

 Challenge 

 I 'm working for a bank in Vietnam , and I am responsible for design the e - payment experience   for customers using our bank 's mobile app . Currently , we are focusing on designing a solution   to scan QR codes when paying at the counter for customers . The challenges that we faced   include two main things . The first is about user experience . When observing customers '   particular payment habits in Vietnam , customers still prefer to use cards and cash for small bills .   Customers often use only scanning QR codes to Payments when accompanied by a promotion .   Our mission was to design a QR code payment experience to cover the card and cash payment   method at a small store . The second challenge is to acquire merchants to use our services , and   we have to depend on a 3rd party to deploy our network . That leads to our ideas was limited if   we want our solution to be viable . 

 Selection 

 To solve the two main problems above , I have chosen the Mind mapping technique . We need   to observe and understand the problem from multiple dimensions . The mind mapping   technique helps us connect the obtained data and information effectively in planning and   implementation . 

 Application 

 I have conducted two workshops serving two purposes : understanding the customer 's problem   ( empathize with our customers ) and identifying issues related to business , technology , partners   to prioritize the ideas we have .     In the first workshop , I invited the project 's direct members to participate , including BA , UI   design , UX copy , Risk manager . Based on results from in - depth interviews with several key   clients and the online surveys , information is displayed on the board and highlighted under the   categories " What is customer sees , says , does , hears . " We discuss and group related   information together and write the notes about the meaning of that information cluster , based   on which to draw customer insights .     I invited all stakeholders on client management , tech , business , and design in the second   workshop . I presented research results on customer data and aggregated insights from the first   workshop on the board . The guests join in to discuss and write down their problem - solving   ideas and knowledge . Then we grouped similar ideas into clusters , naming them . Finally , we sit   down to evaluate their feasibility and prioritize them , insert them in the backlog , and define the   timeline to implement those solutions . 

 Insight 

 By applying mind mapping , we get a good overview of the problem based on the gathered   things .    -   Our customers want to use the most simple and fastest payment tool for them at checkout ,   so they choose the method that takes as few steps as possible without overthinking . 

 -   Several companies are leading the payment market with an extensive merchant network .   Because they want to attract many new users , they are constantly giving promotions to   customers who are not interested in promotions very much . 

 -   The technology team members have come up with solutions to connect with intermediaries   and internal management services that still make some of our ideas feasible . 

 Approach 

 In addition to some possible solutions for implementing the first version , I will continue to use   mind mapping to identify new , unsolved and outstanding issues to handle after validating our   assumptions . Besides that , we will apply the Learning Launch technique to update and validate   our concept . Then we use mind mapping to find ideas and evaluate their performance . That   process will be applied over and over again .
### Output: 