REFLECTION - VISUALIZATION 

 Title : Visualisation in Client Servicing & Product Development 

 Challenge     I work as a designer and engineer at a technology startup that develops IoT and software 

 parking solutions . Until a few months ago , we developed SaaS - based parking solutions for 

 real estate properties . The recent pandemic has shut down the workspaces and has forced 

 us to pivot into a service - based business . I work as a designer and developer at this 

 company which recently downsized into just engineers and designers due to the pandemic 

 layoffs . This pivot from product - based to service - based business has left us figuring out on 

 how to change our internal workflow , understand client servicing and hence found this 

 transformation quite challenging . I have embarked on the task of tackling these challenges 

 for me and my team using design thinking to achieve a smoother transition of our company .     Selection     Our team is now downsized to engineers and the shift to services - based business required a 

 tool which helped us understand and visualize the customers ’ needs . The recent work from 

 home culture made our internal workflow challenging . Hence , visualization is an apt tool for 

 these challenges and help our team communication and understand each other .     Application     During our first iteration of product design and development , a lot of miscommunication and 

 unclear communication was encountered since this was our first time dealing with a client 

 and we were unable to comprehend the client ’s requirements . Unlike our previous approach 

 of product - based business where we were the only ones accountable and the ones to take 

 action , we now had to consider the clients ’ expectation in a visual manner that was 

 previously overlooked .     I created a system requirement flow which was followed by the team members listing down 

 the clients ’ needs and requirements and the purpose of the product . These documents were 

 then used internally to visualise the flow of the product . We devised personas and scenarios 

 of a customer ’s flow of using our product so we could understand the problems and 

 drawbacks from different perspectives .      After documenting the requirements , personas and scenarios we had daily internal meetings 

 where we shared the documents in the pictorial representation , flowcharts , and use case 

 diagrams to visualize the complete process of product development and flow of a user .       Insights     By applying visualization , we realised that we went through fewer iterations of finalising the 

 design specifications and requirements . We achieved faster results in each step of product 

 development . We took fewer meetings to grasp the clients ’ expectations clearly and 

 presenting our results to the clients visually was found quite appealing to the client .      Internally , as a team , we had a better understanding of the process since we documented 

 our research and results in a visual manner . We avoided a lot of misunderstanding and 

 miscommunication within our team . Visualisation helped our entire team get a clearer picture 

 of the process of product development .      Approach     Having gone through the implementation of visualisation in our service - based requirement , 

 we would use this approach and tool in other aspects of our business since it reduces and 

 optimized the effort gone into designing and developing a product . We would use this 

 technique in the development of our inhouse products in the future . Visualisation has 

 successfully created a better working flow within our company internally as well as with our 

 clients that we would like to improve over time . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: REFLECTION - VISUALIZATION 

 Title : Visualisation in Client Servicing & Product Development 

 Challenge     I work as a designer and engineer at a technology startup that develops IoT and software 

 parking solutions . Until a few months ago , we developed SaaS - based parking solutions for 

 real estate properties . The recent pandemic has shut down the workspaces and has forced 

 us to pivot into a service - based business . I work as a designer and developer at this 

 company which recently downsized into just engineers and designers due to the pandemic 

 layoffs . This pivot from product - based to service - based business has left us figuring out on 

 how to change our internal workflow , understand client servicing and hence found this 

 transformation quite challenging . I have embarked on the task of tackling these challenges 

 for me and my team using design thinking to achieve a smoother transition of our company .     Selection     Our team is now downsized to engineers and the shift to services - based business required a 

 tool which helped us understand and visualize the customers ’ needs . The recent work from 

 home culture made our internal workflow challenging . Hence , visualization is an apt tool for 

 these challenges and help our team communication and understand each other .     Application     During our first iteration of product design and development , a lot of miscommunication and 

 unclear communication was encountered since this was our first time dealing with a client 

 and we were unable to comprehend the client ’s requirements . Unlike our previous approach 

 of product - based business where we were the only ones accountable and the ones to take 

 action , we now had to consider the clients ’ expectation in a visual manner that was 

 previously overlooked .     I created a system requirement flow which was followed by the team members listing down 

 the clients ’ needs and requirements and the purpose of the product . These documents were 

 then used internally to visualise the flow of the product . We devised personas and scenarios 

 of a customer ’s flow of using our product so we could understand the problems and 

 drawbacks from different perspectives .      After documenting the requirements , personas and scenarios we had daily internal meetings 

 where we shared the documents in the pictorial representation , flowcharts , and use case 

 diagrams to visualize the complete process of product development and flow of a user .       Insights     By applying visualization , we realised that we went through fewer iterations of finalising the 

 design specifications and requirements . We achieved faster results in each step of product 

 development . We took fewer meetings to grasp the clients ’ expectations clearly and 

 presenting our results to the clients visually was found quite appealing to the client .      Internally , as a team , we had a better understanding of the process since we documented 

 our research and results in a visual manner . We avoided a lot of misunderstanding and 

 miscommunication within our team . Visualisation helped our entire team get a clearer picture 

 of the process of product development .      Approach     Having gone through the implementation of visualisation in our service - based requirement , 

 we would use this approach and tool in other aspects of our business since it reduces and 

 optimized the effort gone into designing and developing a product . We would use this 

 technique in the development of our inhouse products in the future . Visualisation has 

 successfully created a better working flow within our company internally as well as with our 

 clients that we would like to improve over time .
### Output: 