Storytelling 

 Challenge & Selection     I believe that storytelling would be helpful to prioritize the message into sequence before conveying   to the audience in easy - to - understand mode . As my challenge , I am working in the banking business   in Thailand dealing with a lot of development project of staff‘s capability who working at branches .   One of my tasks is to enhance staff knowledge by emphasizing in sales pitching process . Our team   have to teach them about customer insight in each segments to all staff , who is in charged with sales   position , in order to correctly fulfill the customer needs with the right products .   Therefore , after   considered what kind of thing they should to know about your customer , we selected storytelling   method to convey our message to staff get into “ customer‘s life ” and reach the goal in making   “ customer empathy “ as much as possible . 

 Application 

 We started the process of storytelling as following :    1 ) Create Customer online journey book   which contained a different of customer types or   outstanding characteristics in each groups ( e.g. Age , Income , occupation )    2 ) Share the story in the book before opening the branch in every morning by manager to sale   position in the branch . 

 3 ) Wait and see the result in the end of the day ( Testing period is one month long ) . 

 Insight & Approach 

 After launching this trial session , the follow up result shown that staff feel more understand into real   customer needs than before . They also eager to help customer as they want to solve customer as   possible as they can do . Interestingly , the storytelling of customer Journey process also improve   them to find prospect customer because it precisely help in matching the financial products with the   possible needs ’ of customer .   In the future , we still have a room to increase this storytelling more   than just in improvement in sale of retail banking product . However , corporate site of loan product   should take this way if they want to improve their capacity of their sale person . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Storytelling 

 Challenge & Selection     I believe that storytelling would be helpful to prioritize the message into sequence before conveying   to the audience in easy - to - understand mode . As my challenge , I am working in the banking business   in Thailand dealing with a lot of development project of staff‘s capability who working at branches .   One of my tasks is to enhance staff knowledge by emphasizing in sales pitching process . Our team   have to teach them about customer insight in each segments to all staff , who is in charged with sales   position , in order to correctly fulfill the customer needs with the right products .   Therefore , after   considered what kind of thing they should to know about your customer , we selected storytelling   method to convey our message to staff get into “ customer‘s life ” and reach the goal in making   “ customer empathy “ as much as possible . 

 Application 

 We started the process of storytelling as following :    1 ) Create Customer online journey book   which contained a different of customer types or   outstanding characteristics in each groups ( e.g. Age , Income , occupation )    2 ) Share the story in the book before opening the branch in every morning by manager to sale   position in the branch . 

 3 ) Wait and see the result in the end of the day ( Testing period is one month long ) . 

 Insight & Approach 

 After launching this trial session , the follow up result shown that staff feel more understand into real   customer needs than before . They also eager to help customer as they want to solve customer as   possible as they can do . Interestingly , the storytelling of customer Journey process also improve   them to find prospect customer because it precisely help in matching the financial products with the   possible needs ’ of customer .   In the future , we still have a room to increase this storytelling more   than just in improvement in sale of retail banking product . However , corporate site of loan product   should take this way if they want to improve their capacity of their sale person .
### Output: 