Reflection - Storytelling 

 Challenge & Selection 

 I work for a large company . We have offices in 10 different countries and hundreds of 

 workers . I am in charge of the development of the tool most of them use for work every 

 day . 

 As you may imagine , communication in an environment with so many different people , 

 languages and different cultural backgrounds is not easy .   We had   problems before 

 developing the tool in the right direction because of misunderstandings between the 

 different offices and us , or even between the developers and me . 

 I decided to try Storytelling as a way to improve the communication . Storytelling would 

 help everyone understand each other , being more empathic , and bring context at every 

 stage of communication . 

 Application 

 Briefly , my work consist in talking to the countries , gathering their problems and needs , 

 then , communicating these to developers that will build tools for them . 

 I used storytelling in 2 different ways : 

 When I talk to the local offices : 

 Before , they used to tell me : “ Hey Felice , next to the car information , we need a button 

 that sends an email to the previous owner . ” 

 Now , I ask them more questions , and force them to build a story . They will go for 

 something like : “ When the worker finish the inspection of a car and save the report , he 

 usually goes to the list . Then he needs to send an email to the previous owner of the car to 

 confirm the transaction . ” 

 When I define the task for the team of developers : 

 Before , I will just communicate : “ We need a new button next to the car information that 

 sends an email to the previous owner . ” 

 Now , I will explain the entire story to the developers . We will go through the task together 

 and , usually , we find better solutions . E.g. In the previous case , one of the developers 

 proposed to automate the email delivery , as it always needed to happen . 

 In this case , storytelling improved the communication , brought more context and made 

 everyone understand each other ’s needs . 

 Insight & Approach 

 Storytelling helped with the communication , forced us to always think about the context , 

 and help the programmers think in how a worker is doing his job . 

 It also brought empathy in the company to these departments . My office is a pure 

 technical office ( we work only with computers developing digital tools ) . The rest of the 

 offices have tools , inspectors , cars … For us , it is very easy to lose context and not being 

 able to relate to who is using our tools . Storytelling helped us to think in each other , to be 

 more empathic . 

 There are more people in my company doing my same job . I am trying to make them 

 understand how well this change worked for me , although , they are quite afraid of 

 changes . 

 I think this course gave me a few tools I can use at work . To improve communication , to 

 bring new ideas to the company and , finally , to get my job done better . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Felice
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection - Storytelling 

 Challenge & Selection 

 I work for a large company . We have offices in 10 different countries and hundreds of 

 workers . I am in charge of the development of the tool most of them use for work every 

 day . 

 As you may imagine , communication in an environment with so many different people , 

 languages and different cultural backgrounds is not easy .   We had   problems before 

 developing the tool in the right direction because of misunderstandings between the 

 different offices and us , or even between the developers and me . 

 I decided to try Storytelling as a way to improve the communication . Storytelling would 

 help everyone understand each other , being more empathic , and bring context at every 

 stage of communication . 

 Application 

 Briefly , my work consist in talking to the countries , gathering their problems and needs , 

 then , communicating these to developers that will build tools for them . 

 I used storytelling in 2 different ways : 

 When I talk to the local offices : 

 Before , they used to tell me : “ Hey Felice , next to the car information , we need a button 

 that sends an email to the previous owner . ” 

 Now , I ask them more questions , and force them to build a story . They will go for 

 something like : “ When the worker finish the inspection of a car and save the report , he 

 usually goes to the list . Then he needs to send an email to the previous owner of the car to 

 confirm the transaction . ” 

 When I define the task for the team of developers : 

 Before , I will just communicate : “ We need a new button next to the car information that 

 sends an email to the previous owner . ” 

 Now , I will explain the entire story to the developers . We will go through the task together 

 and , usually , we find better solutions . E.g. In the previous case , one of the developers 

 proposed to automate the email delivery , as it always needed to happen . 

 In this case , storytelling improved the communication , brought more context and made 

 everyone understand each other ’s needs . 

 Insight & Approach 

 Storytelling helped with the communication , forced us to always think about the context , 

 and help the programmers think in how a worker is doing his job . 

 It also brought empathy in the company to these departments . My office is a pure 

 technical office ( we work only with computers developing digital tools ) . The rest of the 

 offices have tools , inspectors , cars … For us , it is very easy to lose context and not being 

 able to relate to who is using our tools . Storytelling helped us to think in each other , to be 

 more empathic . 

 There are more people in my company doing my same job . I am trying to make them 

 understand how well this change worked for me , although , they are quite afraid of 

 changes . 

 I think this course gave me a few tools I can use at work . To improve communication , to 

 bring new ideas to the company and , finally , to get my job done better .
### Output: 