Junior Wallace   Design Thinking - Assignment 

 Design Thinking - Assignment - Design Tool ‘ VISUALIZATION ’ 

 1 . Challenge 

 I work within the technology consulting domain focussed on banking and capital markets . We   serve a large European bank with an in - house solution . After working with the client successfully   for 3 years , the client expressed cost pressure and the need to bring down cost of operation . Client   gave a specific mandate that the additional cost savings would have to come from ( a ) building   scale in the solution ( b ) mutualize cost with other banks in the market by proposing a common   Utility model . This posed huge challenges -    ( A ) LOT OF REDTAPE - The business that we operate in ' Banking ' is fraught with Compliance , Risk   and Licensing laws & regulations which made it almost impossible for us to realize this solution   requirement .   ( B ) SELF INTEREST GROUPS - Key vendors that provide data to our current solution do not want a   mutualized solution which would lead to consolidation and reduce their own revenue generation .   ( C ) UNCHARTERED TERRITORY - As we found out , there was only ' one ' other company in this world   which is ' trying ' to build a similar solution with another bank . We were stepping into an unknown   territory . 

 2 . Selection 

 As any product / solutions designing company will tell you that it is a highly competitive business   and hence information is highly secretive . There are non - disclosure agreements signed annually to   ensure employees do not divulge key information to competitors . There was no comparative   data / knowledge available for reference . This led us to using VISUALIZATION as the core design   tool . The rationale behind using VISUALIZATION was precisely because ' imagination ' would play a   key role in this solution design challenge . We knew key challenge areas would need   VISUALIZATION techniques applied to generate ideas and WHAT IF scenarios / Use Cases . Key teams   had to unlock their creative side and VISUALIZE a solution as described in Module-1 of this course ,   VISUALIZATION . 

 3 . Application 

 VISUALIZATION Workshops with 4 different groups were organized . We identified ( a ) Business   Development/ Legal Team , ( b ) Technology , ( c ) Operations Staff & ( d ) Business Analyst as the core   groups we need to visualize with .   ( a ) Business Development / Legal Department ( 2 members ) - We asked them to visualize all possible   worst case scenarios linked to contract we had signed with client bank or vendors companies . We   asked they divide the whiteboard vertically ( two halves ) . One side would capture breach of   contract scenarios with client , the other would focus on vendor .   ( b ) Technology Department ( 2 members ) - We asked them to VISUALIZE using a high level   architecture diagram . We gave them a scenario where 50 banks would like to use the existing   solution under a common platform . This question was sufficiently broad enough to help us get the   right scalable technical design visualized .   ( c ) Operations Staff ( 3 members ) - As an experiment we asked them to list down all the areas of   improvement and challenges they face on day - to - day basis . This was intended to stimulate their   thought process to foresee challenges in managing a platform used by more than one bank .   Something they are not used to handling . The initial white boarding process focussed on current   Bank 's staff challenges . Once these where captured , we ask them to visualize the same problems   under a multi - bank design , so they could validate if the problem / challenge would further   deteriorate or remain same .   ( d ) Business Analyst ( 4 member team ) - were given the same challenge as the Technology team .   They had to image the current platform being shared among 50 Banks . They had to VISUALIZE how 

 Junior Wallace   Design Thinking - Assignment 

 each module within the solution would cater to 50 different banking clients . How the different   business requirement and timing differences in markets location would impact us and which   functional components would fail or deteriorate in functionality . They would visualize using MS- VISIO based Flow Diagrams . 

 4 . Insight 

 VISUALIZATION helped us unearth some very interesting risks and opportunities . Having 4 groups   visualize in isolation helped reduce the chances of each group getting influenced by the other . This   ensured that we got a large set of diverse data points for further brainstorming and WHAT - IF/   WHAT - WOWS analysis .   ( a ) Legal departments visualization - made it clear that there was bad news - the scalability of this   solution was tied down to convincing vendors to a different contract terms and those terms were   not something vendors would agree to . This had the highest level of impact in our final solution   design . Good that we had these session with them   ( b ) Technology Team - made it look like cake walk . They backed their architecture requirement   visualized in the diagram with clear reference to Retail / Healthcare domains where similar   technology was already in use . This provided us a lot of relief and confidence that this is doable   ( regardless of legal issues )   ( c ) Operations Staff - Though the insights visualized through this team were not adding to our   overall solution design decision process . The data points visualized helped capture some long- existing pain areas in current solution . We added them to a to - do list as they had the potential to   be our ' WHAT - WOWS ' feature enhancements .   ( d ) Business Analyst - This visualization exercise was taken up for several weeks due to the sheer   size of the scope . These Visualization sessions brought out a clear functional design and pointed   out components that would regress and those that would need to be newly built . In subsequent   sessions with BA Team , we added new constraints to the visualization criteria that were based on   Legal department 's contract related constraint . This lead to significant changes to our functional   design 

 5 . Approach 

 Though VISUALIZATION worked wonders for us , we might have also used Learning Launch in this   case . The key argument against using learning launch was the requirement of dedicated people   and resources for several weeks which would need significant funding and approval .   VISUALIZATION is more cost effective and easy to implement . Learning Launch might have added   advantage of providing us additional insight into risk areas that may have been overlooked in the   VISUALIZATION exercise , however , that was not a significant concern for the stakeholders .     VISUALIZING with Legal , Technology , Business and Operations staff provided us not only the   required data for solution designing , but also helped build a second layer of network group that   could be utilized for more consulting , prototyping & testing opportunities down the line . The   solution design was not addressing all the constraints we would have loved to address , however ,   with VISUALIZATION data on our side , we were able appropriately call out the constraints as out of   scope areas . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Junior Wallace, Junior Wallace
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Junior Wallace   Design Thinking - Assignment 

 Design Thinking - Assignment - Design Tool ‘ VISUALIZATION ’ 

 1 . Challenge 

 I work within the technology consulting domain focussed on banking and capital markets . We   serve a large European bank with an in - house solution . After working with the client successfully   for 3 years , the client expressed cost pressure and the need to bring down cost of operation . Client   gave a specific mandate that the additional cost savings would have to come from ( a ) building   scale in the solution ( b ) mutualize cost with other banks in the market by proposing a common   Utility model . This posed huge challenges -    ( A ) LOT OF REDTAPE - The business that we operate in ' Banking ' is fraught with Compliance , Risk   and Licensing laws & regulations which made it almost impossible for us to realize this solution   requirement .   ( B ) SELF INTEREST GROUPS - Key vendors that provide data to our current solution do not want a   mutualized solution which would lead to consolidation and reduce their own revenue generation .   ( C ) UNCHARTERED TERRITORY - As we found out , there was only ' one ' other company in this world   which is ' trying ' to build a similar solution with another bank . We were stepping into an unknown   territory . 

 2 . Selection 

 As any product / solutions designing company will tell you that it is a highly competitive business   and hence information is highly secretive . There are non - disclosure agreements signed annually to   ensure employees do not divulge key information to competitors . There was no comparative   data / knowledge available for reference . This led us to using VISUALIZATION as the core design   tool . The rationale behind using VISUALIZATION was precisely because ' imagination ' would play a   key role in this solution design challenge . We knew key challenge areas would need   VISUALIZATION techniques applied to generate ideas and WHAT IF scenarios / Use Cases . Key teams   had to unlock their creative side and VISUALIZE a solution as described in Module-1 of this course ,   VISUALIZATION . 

 3 . Application 

 VISUALIZATION Workshops with 4 different groups were organized . We identified ( a ) Business   Development/ Legal Team , ( b ) Technology , ( c ) Operations Staff & ( d ) Business Analyst as the core   groups we need to visualize with .   ( a ) Business Development / Legal Department ( 2 members ) - We asked them to visualize all possible   worst case scenarios linked to contract we had signed with client bank or vendors companies . We   asked they divide the whiteboard vertically ( two halves ) . One side would capture breach of   contract scenarios with client , the other would focus on vendor .   ( b ) Technology Department ( 2 members ) - We asked them to VISUALIZE using a high level   architecture diagram . We gave them a scenario where 50 banks would like to use the existing   solution under a common platform . This question was sufficiently broad enough to help us get the   right scalable technical design visualized .   ( c ) Operations Staff ( 3 members ) - As an experiment we asked them to list down all the areas of   improvement and challenges they face on day - to - day basis . This was intended to stimulate their   thought process to foresee challenges in managing a platform used by more than one bank .   Something they are not used to handling . The initial white boarding process focussed on current   Bank 's staff challenges . Once these where captured , we ask them to visualize the same problems   under a multi - bank design , so they could validate if the problem / challenge would further   deteriorate or remain same .   ( d ) Business Analyst ( 4 member team ) - were given the same challenge as the Technology team .   They had to image the current platform being shared among 50 Banks . They had to VISUALIZE how 

 Junior Wallace   Design Thinking - Assignment 

 each module within the solution would cater to 50 different banking clients . How the different   business requirement and timing differences in markets location would impact us and which   functional components would fail or deteriorate in functionality . They would visualize using MS- VISIO based Flow Diagrams . 

 4 . Insight 

 VISUALIZATION helped us unearth some very interesting risks and opportunities . Having 4 groups   visualize in isolation helped reduce the chances of each group getting influenced by the other . This   ensured that we got a large set of diverse data points for further brainstorming and WHAT - IF/   WHAT - WOWS analysis .   ( a ) Legal departments visualization - made it clear that there was bad news - the scalability of this   solution was tied down to convincing vendors to a different contract terms and those terms were   not something vendors would agree to . This had the highest level of impact in our final solution   design . Good that we had these session with them   ( b ) Technology Team - made it look like cake walk . They backed their architecture requirement   visualized in the diagram with clear reference to Retail / Healthcare domains where similar   technology was already in use . This provided us a lot of relief and confidence that this is doable   ( regardless of legal issues )   ( c ) Operations Staff - Though the insights visualized through this team were not adding to our   overall solution design decision process . The data points visualized helped capture some long- existing pain areas in current solution . We added them to a to - do list as they had the potential to   be our ' WHAT - WOWS ' feature enhancements .   ( d ) Business Analyst - This visualization exercise was taken up for several weeks due to the sheer   size of the scope . These Visualization sessions brought out a clear functional design and pointed   out components that would regress and those that would need to be newly built . In subsequent   sessions with BA Team , we added new constraints to the visualization criteria that were based on   Legal department 's contract related constraint . This lead to significant changes to our functional   design 

 5 . Approach 

 Though VISUALIZATION worked wonders for us , we might have also used Learning Launch in this   case . The key argument against using learning launch was the requirement of dedicated people   and resources for several weeks which would need significant funding and approval .   VISUALIZATION is more cost effective and easy to implement . Learning Launch might have added   advantage of providing us additional insight into risk areas that may have been overlooked in the   VISUALIZATION exercise , however , that was not a significant concern for the stakeholders .     VISUALIZING with Legal , Technology , Business and Operations staff provided us not only the   required data for solution designing , but also helped build a second layer of network group that   could be utilized for more consulting , prototyping & testing opportunities down the line . The   solution design was not addressing all the constraints we would have loved to address , however ,   with VISUALIZATION data on our side , we were able appropriately call out the constraints as out of   scope areas .
### Output: 