Improving Customer Experience for SME Customers     Challenge     I work for a telco Company and one of the main problems is customer satisfaction , even   more for small enterprise customers ; for years Customers Satisfaction Index ( CSI ) and   Net Promoter Scores ( NPS ) have been the lowers numbers not only of the company but   also of the market , CSI=6.36 and NPS = -27 % ; so we have the assignment to level up   those numbers for the next two years . The customer experience team was composed   for young executives with a lot of energy but lack of experience about legacies and   company culture so any idea bumps over the walls constantly .     Selection     To accomplish these assignment we must form a multiarea team and make a   sensibilization job in order to made understand all of them that the focus of everything   in the company is the customer and to make this clear we use Visualization Tools ,   because in a graphic mode they can not only understand better the problem but most   important make all of them participate and collaborate providing their experience and   ideas about how the company works and more important how the customers feel about   the service .     Application     We draw all the costumer journeys and the moments of truth when this teams are   involved in their daily shores . It was interesting how team members start to discover the   importance of all the things they normally and how that impact on the customers , they   never realized that any task that they deliver incomplete for any reason starts a snow   ball that finally reach the customers as an avalanche .     Insight     As a result of using these tool the team not only discover problems they discover that   working together they can make the job of everyone easier and finally make happy   customers ; more important , once they have every customer journey draw in the wall   they could bring a lot of different ideas about how improve some process , also identified   some task that were no longer necessary to do and others that have to be deliver for a   different area so they were able to optimize their own processes .     Approach     Visualization tools helped us a lot as a first step in order to improve customer experience   by knowing what is going on inside the company that make us deliver and inefficient   service , now we have to implement those ideas , the better ones , and so we decided to   use the learning launch tool to start , in a fast way , deploy improvements in our call 

 center for example , using a group of agents for experiment with new channels of   attention using AI ( chatbots ) and a new front end with Salesforce . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Improving Customer Experience for SME Customers     Challenge     I work for a telco Company and one of the main problems is customer satisfaction , even   more for small enterprise customers ; for years Customers Satisfaction Index ( CSI ) and   Net Promoter Scores ( NPS ) have been the lowers numbers not only of the company but   also of the market , CSI=6.36 and NPS = -27 % ; so we have the assignment to level up   those numbers for the next two years . The customer experience team was composed   for young executives with a lot of energy but lack of experience about legacies and   company culture so any idea bumps over the walls constantly .     Selection     To accomplish these assignment we must form a multiarea team and make a   sensibilization job in order to made understand all of them that the focus of everything   in the company is the customer and to make this clear we use Visualization Tools ,   because in a graphic mode they can not only understand better the problem but most   important make all of them participate and collaborate providing their experience and   ideas about how the company works and more important how the customers feel about   the service .     Application     We draw all the costumer journeys and the moments of truth when this teams are   involved in their daily shores . It was interesting how team members start to discover the   importance of all the things they normally and how that impact on the customers , they   never realized that any task that they deliver incomplete for any reason starts a snow   ball that finally reach the customers as an avalanche .     Insight     As a result of using these tool the team not only discover problems they discover that   working together they can make the job of everyone easier and finally make happy   customers ; more important , once they have every customer journey draw in the wall   they could bring a lot of different ideas about how improve some process , also identified   some task that were no longer necessary to do and others that have to be deliver for a   different area so they were able to optimize their own processes .     Approach     Visualization tools helped us a lot as a first step in order to improve customer experience   by knowing what is going on inside the company that make us deliver and inefficient   service , now we have to implement those ideas , the better ones , and so we decided to   use the learning launch tool to start , in a fast way , deploy improvements in our call 

 center for example , using a group of agents for experiment with new channels of   attention using AI ( chatbots ) and a new front end with Salesforce .
### Output: 