P a g e   | 1 

 By Rachel Karolis   A Journey of Discovery 

 A Journey of Discovery 

 I enrolled on this course to expand my understanding of design thinking .   In my current role I   work at a Leisure Centre , good communication , good service for customers and staff are our   main goal .   Over the last month I have learnt importance skills which are essential for my job .    I find it fascinating that now whenever I approach an issue I think to myself , what is ? What if ?   What wows ? And what works ?   These important elements has encouraged me to think and   communicate more with my colleagues .   I now find myself sitting down with my colleagues   and drawing mind maps and engaging with customers and staff , asking them what they want ,   instead of us just assuming that we know what they want . 

 The Learning Launch module , presented by Benjamin Ahmed was engaging , powerful and eye   opening .   When approaching a project my first tactic was to draw up a business plan .    According to Hess this is not necessary .   The best approach is to experiment .   As he explained , 

 “ Fast , cheap experiments are ‘ Learning Launches ’ .   Learning Launches test key customer ,   execution and defensibility assumption . ” 

 Hess demonstrated the process of the learning launch .   Showing that this method was not only   important but it allowed companies to quickly engage with the customers and to test new   produces , making failure cheap .   Therefore giving you the chance to see what works and what   wows . 

 As part of my project I was asked to focus on customer service .   How could I improve their   experience within the Centre and ways to bring more business .   I approached this by focussing   on the staff first .   If the staff are not happy then the customers are not going to be happy .   I took   a LEAN approach , asking staff what ’s good , what ’s a pain and what needs improving within   the Centre .   Discussing my results with my boss led to further communication with staff ,   circulating the results , allowing them to add any further comments to this .   A workshop was   then introduced .   The staff could speak freely , asking them to look at the feedback , focussing   on the four W ’s .   We were then able to create ideas to produce a few good growth initiatives   that may result to a big “ needle movement ” .   The next step for this project is to use this   approach with the customers , to get them involved in our design thinking .   By moving to this   method we can focus on the persons specific needs and then meet them . 

 For learning launch to continue to grow within my establishment we need to persist with a clear   growing mindset .   Communication being the key element to any business , at the Centre this is   more so as many staff are on different shifts .   Therefore as part of my learning I have conducted   monthly meetings with all team leaders .   Discussing any issues , how to improve their areas and   how we can think outside the box but still keeping quality data . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Rachel Karolis
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: P a g e   | 1 

 By Rachel Karolis   A Journey of Discovery 

 A Journey of Discovery 

 I enrolled on this course to expand my understanding of design thinking .   In my current role I   work at a Leisure Centre , good communication , good service for customers and staff are our   main goal .   Over the last month I have learnt importance skills which are essential for my job .    I find it fascinating that now whenever I approach an issue I think to myself , what is ? What if ?   What wows ? And what works ?   These important elements has encouraged me to think and   communicate more with my colleagues .   I now find myself sitting down with my colleagues   and drawing mind maps and engaging with customers and staff , asking them what they want ,   instead of us just assuming that we know what they want . 

 The Learning Launch module , presented by Benjamin Ahmed was engaging , powerful and eye   opening .   When approaching a project my first tactic was to draw up a business plan .    According to Hess this is not necessary .   The best approach is to experiment .   As he explained , 

 “ Fast , cheap experiments are ‘ Learning Launches ’ .   Learning Launches test key customer ,   execution and defensibility assumption . ” 

 Hess demonstrated the process of the learning launch .   Showing that this method was not only   important but it allowed companies to quickly engage with the customers and to test new   produces , making failure cheap .   Therefore giving you the chance to see what works and what   wows . 

 As part of my project I was asked to focus on customer service .   How could I improve their   experience within the Centre and ways to bring more business .   I approached this by focussing   on the staff first .   If the staff are not happy then the customers are not going to be happy .   I took   a LEAN approach , asking staff what ’s good , what ’s a pain and what needs improving within   the Centre .   Discussing my results with my boss led to further communication with staff ,   circulating the results , allowing them to add any further comments to this .   A workshop was   then introduced .   The staff could speak freely , asking them to look at the feedback , focussing   on the four W ’s .   We were then able to create ideas to produce a few good growth initiatives   that may result to a big “ needle movement ” .   The next step for this project is to use this   approach with the customers , to get them involved in our design thinking .   By moving to this   method we can focus on the persons specific needs and then meet them . 

 For learning launch to continue to grow within my establishment we need to persist with a clear   growing mindset .   Communication being the key element to any business , at the Centre this is   more so as many staff are on different shifts .   Therefore as part of my learning I have conducted   monthly meetings with all team leaders .   Discussing any issues , how to improve their areas and   how we can think outside the box but still keeping quality data .
### Output: 