Mohmad Ali   31/03/2011 

 Challenge:​ The challenge I chose to address is the inefficiency of the California Department of   Motor Vehicles ( DMV ) . In large cities such as Los Angeles , where I reside , a trip to the DMV   becomes an all day endeavor and is dreaded by nearly everyone .     Selection:​ I chose to use Visualization tools to help identify the issues at hand and potential   solutions . I believe that the use of projective techniques and can help us understand the actions   and emotions of a DMV worker , like the   journey mapping would , in an abstract and   comprehensive way . In the module on the visualization tool , it was used in nearly every step of   the design thinking process , however in part I of the MEYOUHEALTH video , it was used as part   of the ethnographic research that was conducted .     Application​ : I interviewed several DMV worker and asked them questions about their attitude   toward their job and their complaints , as well as what they appreciate about it . I then attempted   to draw a picture to capture the negative aspects of the environment they work in and their chief   complaint to provide me insight into what really causes their inefficiency , and helps me identify   their unarticulated need . It appears that this tool helped me identify several environmental   factors that contribute to the problem and helped me develop possible solutions , but there may   be some intrinsic issues that this tool failed to identify .                                Insight : ​Visualization helped me realize how the reputation of the DMV for being slow and   agonizing contributes heavily to it actually being slow and agonizing . The visualization   supported the idea that the DMV is a very hectic , stressful and draining place to be , however it   revealed that the patrons ’ frustration and discontent was a big contributors to the stress of the   employees , in some cases causing them to lose motivation , leading to more frustration and   discontent from the customers . Visualization helped me see the interactions between all the   different contributors to such a hectic environment , putting them in context   rather than in   isolation and helped broaden my view of the situation 

 Mohmad Ali   31/03/2011 

 Approach:​ Next time I may create a visualization or a mind map of both the employee and the   patrons . This would help me see even broader connections in the situation and come up with a   more diverse set of solutions . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Mohmad Ali, Mohmad Ali
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Mohmad Ali   31/03/2011 

 Challenge:​ The challenge I chose to address is the inefficiency of the California Department of   Motor Vehicles ( DMV ) . In large cities such as Los Angeles , where I reside , a trip to the DMV   becomes an all day endeavor and is dreaded by nearly everyone .     Selection:​ I chose to use Visualization tools to help identify the issues at hand and potential   solutions . I believe that the use of projective techniques and can help us understand the actions   and emotions of a DMV worker , like the   journey mapping would , in an abstract and   comprehensive way . In the module on the visualization tool , it was used in nearly every step of   the design thinking process , however in part I of the MEYOUHEALTH video , it was used as part   of the ethnographic research that was conducted .     Application​ : I interviewed several DMV worker and asked them questions about their attitude   toward their job and their complaints , as well as what they appreciate about it . I then attempted   to draw a picture to capture the negative aspects of the environment they work in and their chief   complaint to provide me insight into what really causes their inefficiency , and helps me identify   their unarticulated need . It appears that this tool helped me identify several environmental   factors that contribute to the problem and helped me develop possible solutions , but there may   be some intrinsic issues that this tool failed to identify .                                Insight : ​Visualization helped me realize how the reputation of the DMV for being slow and   agonizing contributes heavily to it actually being slow and agonizing . The visualization   supported the idea that the DMV is a very hectic , stressful and draining place to be , however it   revealed that the patrons ’ frustration and discontent was a big contributors to the stress of the   employees , in some cases causing them to lose motivation , leading to more frustration and   discontent from the customers . Visualization helped me see the interactions between all the   different contributors to such a hectic environment , putting them in context   rather than in   isolation and helped broaden my view of the situation 

 Mohmad Ali   31/03/2011 

 Approach:​ Next time I may create a visualization or a mind map of both the employee and the   patrons . This would help me see even broader connections in the situation and come up with a   more diverse set of solutions .
### Output: 