Reflection - Storytelling 

 Challenge   I have been working in Consultive sales . One aspect I truly value is bringing value to Customers and finding excellent solutions to help Customers tackle problems and establish long positive partnership relationships . To be able to do my work , with positive impact , is extremely important to understand customer context : - his difficulties , - objectives , - thoughts , - emotions and - be empathetic with customer . 

 Sometimes Customers do not want to share their problems because they can be seen as weaknesses , or   the customer is not able to articulate problems and objectives in a straightforward way . Other times there   are customers who understand Sales People as just another seller , without any anything new to add . In this   context , customer is not open to share any ideas . 

 Selection When I have difficult customers whom do not want to share information , or that are not able to articulate   want they need , I use storytelling .   Storytelling is an excellent tool to use while interacting with customers , since : - Puts customer , as a human being and its experience in the center from our relation . - And helps us to take the customer as listener along on the journey . 

 Using stories and vivid examples , with a beginning , a development and a conclusion which relate to our   listener , helps establishing connection and building empathy . 

 Application Before speaking with a customer , I plan and collect new stories which I believe are related to his Company   context and the subject we are working on . When in front of the customer presenting a new solution , I plan and present the business idea like a story   line , it has to be a coherent and compelling story to grab attention , with examples from other customer ’s   references which relate to the listener . The listener has to connect to the needs and advantages I am   communicating .   I start with the challenges and difficulties from similar customers , afterwards I present the solution features   and how they address the pain points , with vivid examples on how they tackle customer difficulties and   improve business . I have experience in using this “ Sales ” storytelling , to gather customer additional pain   points , empathy and help customer have the best solution for their context .   It is a win - win approach for both and a very rewarding approach , since I can add value to customer with   ideas to tackle their problems . 

 Insight I have learned storytelling is an excellent way to relate to others emotions , objectives and ideas which are   not articulated . Telling a story about other Companies tackling the same challenges or objectives , make   customers connect and start applying the experience to their context , and also gives a common ground to   have honest discussions on how to do help the customer evolving . 

 Storytelling applied in this way is an excellent tool to help get customer feedback about : 

 • what is – what are the customer pain points . 

 • what if – what happened if the Use Cases were applied to customer reality ? 

 • what wows – what customer values in the solution ? 

 • what works – what could work in customer context . 

 Approach Complementary to storytelling , I would use visualization . If we can present a mockup or a demo from a   similar problem customer has , which was tackled , the possibility to gather additional information from   customer context and objectives , increases . And with it , the possibility to gain competitive advantage in   answering with a correct solution . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection - Storytelling 

 Challenge   I have been working in Consultive sales . One aspect I truly value is bringing value to Customers and finding excellent solutions to help Customers tackle problems and establish long positive partnership relationships . To be able to do my work , with positive impact , is extremely important to understand customer context : - his difficulties , - objectives , - thoughts , - emotions and - be empathetic with customer . 

 Sometimes Customers do not want to share their problems because they can be seen as weaknesses , or   the customer is not able to articulate problems and objectives in a straightforward way . Other times there   are customers who understand Sales People as just another seller , without any anything new to add . In this   context , customer is not open to share any ideas . 

 Selection When I have difficult customers whom do not want to share information , or that are not able to articulate   want they need , I use storytelling .   Storytelling is an excellent tool to use while interacting with customers , since : - Puts customer , as a human being and its experience in the center from our relation . - And helps us to take the customer as listener along on the journey . 

 Using stories and vivid examples , with a beginning , a development and a conclusion which relate to our   listener , helps establishing connection and building empathy . 

 Application Before speaking with a customer , I plan and collect new stories which I believe are related to his Company   context and the subject we are working on . When in front of the customer presenting a new solution , I plan and present the business idea like a story   line , it has to be a coherent and compelling story to grab attention , with examples from other customer ’s   references which relate to the listener . The listener has to connect to the needs and advantages I am   communicating .   I start with the challenges and difficulties from similar customers , afterwards I present the solution features   and how they address the pain points , with vivid examples on how they tackle customer difficulties and   improve business . I have experience in using this “ Sales ” storytelling , to gather customer additional pain   points , empathy and help customer have the best solution for their context .   It is a win - win approach for both and a very rewarding approach , since I can add value to customer with   ideas to tackle their problems . 

 Insight I have learned storytelling is an excellent way to relate to others emotions , objectives and ideas which are   not articulated . Telling a story about other Companies tackling the same challenges or objectives , make   customers connect and start applying the experience to their context , and also gives a common ground to   have honest discussions on how to do help the customer evolving . 

 Storytelling applied in this way is an excellent tool to help get customer feedback about : 

 • what is – what are the customer pain points . 

 • what if – what happened if the Use Cases were applied to customer reality ? 

 • what wows – what customer values in the solution ? 

 • what works – what could work in customer context . 

 Approach Complementary to storytelling , I would use visualization . If we can present a mockup or a demo from a   similar problem customer has , which was tackled , the possibility to gather additional information from   customer context and objectives , increases . And with it , the possibility to gain competitive advantage in   answering with a correct solution .
### Output: 