Reflection - Learning Launch 

 Challenge 

 I am working in a finance operations lead position at a software company . My team has covered 

 Japan , Korea and China however , Taiwan and Hong Kong are also added to our target area . My 

 challenge is to increase booking process efficiency in order to expand region to be covered by 

 the same resource pool . This project includes our North Asia finance operations team composed 

 of 5 employees , as well as the commercial finance department and operations support team . The 

 time line for this project should run at 2 months considering the volume increase at the end of the 

 month . We will focus on uncovering the best resource allocation within the team . The 

 commercial finance department and operations support team will also help to provide their 

 feedback . 

 Selection 

 We have decided to use the learning launch tool , since it is a learning experiment conducted 

 quickly and inexpensively to collect feedback from staff and stakeholders . We believe this will 

 help us learn valuable information by working with the prototype , and an iterating activity will 

 improve on our solution . 

 Application 

 For our first learning launch , we focused on the staff knowledge and skills , identifying gaps to 

 effectively apply them to work assignments . We have 1 team lead ( Japanese ) , 2 senior staff 

 ( Korean and Japanese ) and 2 junior staff ( Chinese and Japanese ) within the team , and we tested 

 our assumption that Chinese junior staff who can speak both Cantonese and Taiwanese Hokkien 

 could cover newly added region of Taiwan and Hong Kong , and China which is now covered by 

 her could be covered by 1 Korean senior staff who can speak fluent English and easily 

 communicate with this multilingual junior staff . We wanted to see how staff language skills 

 interact with operations process execution . We went through 20 days and collect feedback from 

 our booking team , the commercial finance department and operation support team . The surveys 

 included questions about the process speed , operations errors and any difficulty in the new 

 approach . As a result , we found that the junior staff could technically cover both Taiwan and 

 Hong Kong , but Chinese contract for China was too technical for Korean senior staff who can not 

 read Chinese . We tried the new approach in the next 10 days that Chinese staff translated all 

 contracts for China , Taiwan & Hong Kong and Korean staff book the deal , trying to boost up the 

 process speed . 

 For our second learning launch , we focused on the workload efficiency with response to the new 

 assignment arrangement . This tested our assumption that the volume of Korea booking orders 

 was quite high and the process speed would appear slow without full support of Korean senior 

 staff , especially at the monthly closing . The surveys included the matrix structure in the region in 

 addition to the same questions which were conducted in the first surveys . Our priority was to 

 ensure that the new assignment arrangement could work in the most efficient way . 

 Insight 

 By applying the learning launch tool , we tested our assumptions and improved the resource 

 allocation within the team to support additional areas . It turned out that our assumptions were not 

 always true , and we went back and took the new approach to improve hypothesis of our new 

 resource assignment to deal with additional areas to be covered . Moving forward , we will review 

 this insight and continue to pursue the challenge . 

 Approach 

 The learning launch approach is the most appropriate tool for our team . As mentioned in the 

 above , we need to review the insight from our first two launches to continue to pursue the 

 challenge since this is the most effective tool to test ideas and determine which qualify as 

 solutions . It is an iterative process and learning each time should develop a better hypothesis for 

 the solutions . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection - Learning Launch 

 Challenge 

 I am working in a finance operations lead position at a software company . My team has covered 

 Japan , Korea and China however , Taiwan and Hong Kong are also added to our target area . My 

 challenge is to increase booking process efficiency in order to expand region to be covered by 

 the same resource pool . This project includes our North Asia finance operations team composed 

 of 5 employees , as well as the commercial finance department and operations support team . The 

 time line for this project should run at 2 months considering the volume increase at the end of the 

 month . We will focus on uncovering the best resource allocation within the team . The 

 commercial finance department and operations support team will also help to provide their 

 feedback . 

 Selection 

 We have decided to use the learning launch tool , since it is a learning experiment conducted 

 quickly and inexpensively to collect feedback from staff and stakeholders . We believe this will 

 help us learn valuable information by working with the prototype , and an iterating activity will 

 improve on our solution . 

 Application 

 For our first learning launch , we focused on the staff knowledge and skills , identifying gaps to 

 effectively apply them to work assignments . We have 1 team lead ( Japanese ) , 2 senior staff 

 ( Korean and Japanese ) and 2 junior staff ( Chinese and Japanese ) within the team , and we tested 

 our assumption that Chinese junior staff who can speak both Cantonese and Taiwanese Hokkien 

 could cover newly added region of Taiwan and Hong Kong , and China which is now covered by 

 her could be covered by 1 Korean senior staff who can speak fluent English and easily 

 communicate with this multilingual junior staff . We wanted to see how staff language skills 

 interact with operations process execution . We went through 20 days and collect feedback from 

 our booking team , the commercial finance department and operation support team . The surveys 

 included questions about the process speed , operations errors and any difficulty in the new 

 approach . As a result , we found that the junior staff could technically cover both Taiwan and 

 Hong Kong , but Chinese contract for China was too technical for Korean senior staff who can not 

 read Chinese . We tried the new approach in the next 10 days that Chinese staff translated all 

 contracts for China , Taiwan & Hong Kong and Korean staff book the deal , trying to boost up the 

 process speed . 

 For our second learning launch , we focused on the workload efficiency with response to the new 

 assignment arrangement . This tested our assumption that the volume of Korea booking orders 

 was quite high and the process speed would appear slow without full support of Korean senior 

 staff , especially at the monthly closing . The surveys included the matrix structure in the region in 

 addition to the same questions which were conducted in the first surveys . Our priority was to 

 ensure that the new assignment arrangement could work in the most efficient way . 

 Insight 

 By applying the learning launch tool , we tested our assumptions and improved the resource 

 allocation within the team to support additional areas . It turned out that our assumptions were not 

 always true , and we went back and took the new approach to improve hypothesis of our new 

 resource assignment to deal with additional areas to be covered . Moving forward , we will review 

 this insight and continue to pursue the challenge . 

 Approach 

 The learning launch approach is the most appropriate tool for our team . As mentioned in the 

 above , we need to review the insight from our first two launches to continue to pursue the 

 challenge since this is the most effective tool to test ideas and determine which qualify as 

 solutions . It is an iterative process and learning each time should develop a better hypothesis for 

 the solutions .
### Output: 