Company 

 Challenge 

 I work in the credit card division of a bank .   The company asked me to be the process   manager for the “ Decisioning Process ” .   The process was to include a specific time in a   customer ’s life cycle . The starting point of the process is when a customer ’s application   for a new credit card is received .   The process ends when the application is approved ,   declined , or could not be finalized because additional information was needed and not   received .   My challenge as the process manager was to monitor the health of the   process .   The monitoring would help us in two ways : to be able to stop breakdowns   quickly and identify areas where improvements can be made . 

 Selection and Application 

 To monitor the health of the process I needed to know exactly how things work . 

 I always tackle problems by talking to as many people as I can . I quickly learned that   taking an application and deciding whether it should be approved or declined is done by   multiple systems and multiple groups . Each group had “ how to ” documents for their   team or system worked , but not one group knew what happened end to end . 

 I decided try to figure out what did happen end to end was to draw a picture of it or use   the Visualization tool from Design Thinking .   Visualization is a way to make something   tangible or I like to use the phrase , to be able to wrap your arms around it . 

 I asked my manager to use the whiteboard that was by my desk to draw this picture .   Using a whiteboard I could put up what I knew and easily change it when it was n’t right .    My picture was based on a traditional swimlane . I listed out all the systems and all the   groups involved , I put boxes with process steps in , I drew diamonds to indicate a   decision point and I connected the steps with arrows .   I brought groups back in check   my picture and together we added and/or corrected .   This checking and rechecking took   several weeks before we got to a point where we all felt pretty good about the picture of   the current process and could make a “ hardcopy ” of it ! 

 Insight and Approach 

 Creating the picture of the “ Decisioning Process ” was a very revealing journey and not   for just me .   This was the first time that the different groups who handle applications met   each other .   For them understanding what happened upstream and downstream was   eye - opening and enabled them to make changes in the sub - processes that would   benefit the overall process . 

 Company 

 The group and I used the picture to identify where we needed information to create   metrics to monitor health .   We also used the picture to find opportunities for   improvement before any of the monitoring started . One of the biggest things the picture   showed was that a customer could be contacted up to three times to provide additional   information to process the application . Each request could stop the application process   up to 30 days . In a world where we expect all things real - time , this was extremely   distributing . So this might be one of the first things we tackle . 

 I did make a hard - copy of the picture and distributed it to all groups .   The group also   decided to meek bi - weekly by the whiteboard to discuss current challenges , upcoming   projects and make changes to the picture as we go ! 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Company 

 Challenge 

 I work in the credit card division of a bank .   The company asked me to be the process   manager for the “ Decisioning Process ” .   The process was to include a specific time in a   customer ’s life cycle . The starting point of the process is when a customer ’s application   for a new credit card is received .   The process ends when the application is approved ,   declined , or could not be finalized because additional information was needed and not   received .   My challenge as the process manager was to monitor the health of the   process .   The monitoring would help us in two ways : to be able to stop breakdowns   quickly and identify areas where improvements can be made . 

 Selection and Application 

 To monitor the health of the process I needed to know exactly how things work . 

 I always tackle problems by talking to as many people as I can . I quickly learned that   taking an application and deciding whether it should be approved or declined is done by   multiple systems and multiple groups . Each group had “ how to ” documents for their   team or system worked , but not one group knew what happened end to end . 

 I decided try to figure out what did happen end to end was to draw a picture of it or use   the Visualization tool from Design Thinking .   Visualization is a way to make something   tangible or I like to use the phrase , to be able to wrap your arms around it . 

 I asked my manager to use the whiteboard that was by my desk to draw this picture .   Using a whiteboard I could put up what I knew and easily change it when it was n’t right .    My picture was based on a traditional swimlane . I listed out all the systems and all the   groups involved , I put boxes with process steps in , I drew diamonds to indicate a   decision point and I connected the steps with arrows .   I brought groups back in check   my picture and together we added and/or corrected .   This checking and rechecking took   several weeks before we got to a point where we all felt pretty good about the picture of   the current process and could make a “ hardcopy ” of it ! 

 Insight and Approach 

 Creating the picture of the “ Decisioning Process ” was a very revealing journey and not   for just me .   This was the first time that the different groups who handle applications met   each other .   For them understanding what happened upstream and downstream was   eye - opening and enabled them to make changes in the sub - processes that would   benefit the overall process . 

 Company 

 The group and I used the picture to identify where we needed information to create   metrics to monitor health .   We also used the picture to find opportunities for   improvement before any of the monitoring started . One of the biggest things the picture   showed was that a customer could be contacted up to three times to provide additional   information to process the application . Each request could stop the application process   up to 30 days . In a world where we expect all things real - time , this was extremely   distributing . So this might be one of the first things we tackle . 

 I did make a hard - copy of the picture and distributed it to all groups .   The group also   decided to meek bi - weekly by the whiteboard to discuss current challenges , upcoming   projects and make changes to the picture as we go !
### Output: 