Visualisation Reflection – Design Thinking for Innovation Coursera       25/07/2021 

 Challenge 

 I am a member of my organization ’s data & analytics team . Our challenge is to communicate   complex information to our clients in order to deliver insights that provide data - driven strategy . The   project scope includes developing newly build programs to a large government department , which   will augment the role of hundreds of government employees and increase efficiency for the general   population who engage this department . We first had to focus on trying to uncover what our team   members , as well as key stakeholders within the department , consider to be ineffective or   problematic with regard to the current - state workflow . 

 Selection 

 In our design thinking approach , visualisation was heavily relied upon to translate often complex   data and insights into digestible information that all relevant stakeholders could access and   understand easily . Visualisation as a design thinking tool allows for greater participation and ideation   from a more diverse source of stakeholders . 

 Application 

 During the ideation of the solution , we first had to define the problems with the current - state   workflow . Visualisation was used to map current business processes , link key stakeholder   relationships , and identify the areas containing inefficiencies that impact the business throughput .   We were able to design experiments to capture data that was identified as highly relevant during the   mapping visualisation . Furthermore , we visualised these results so that all stakeholders were able to   understand what our pilot experiments were delivering . 

 Insight 

 By visualising the design thinking process , we were able to use visualisation to communicate pilot   data that we had received into concise insights that were able to define the future strategy that we   would recommend to the client . Working collaboratively with the client , we were able to visualise   through tools such as mind - mapping and online - whiteboards , what a solution would look like and   how it would augment the future work of current employees . 

 Approach 

 A different approach that our team may have taken could be the ‘ story telling ’ approach . In this   case , we could have used the data and insights to communicate a story that is relevant to the   respective stakeholders . For senior management in the department , we could have relayed a story   about how the inefficiencies were impacting key business targets , whereas for employees who will   see an augmented work style after the change , we could have developed a story to show how the   new change will improve their ability to meet key performance indicators and give them time back   from mundane tasks . 

 I have had limited experience in applying design thinking , however this course has provided me with   a theoretical foundation that I can now use to further develop my future projects . My future work   will now be improved by recognising how I will be applying these key steps in a human - centered   approach to design thinking . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Visualisation Reflection – Design Thinking for Innovation Coursera       25/07/2021 

 Challenge 

 I am a member of my organization ’s data & analytics team . Our challenge is to communicate   complex information to our clients in order to deliver insights that provide data - driven strategy . The   project scope includes developing newly build programs to a large government department , which   will augment the role of hundreds of government employees and increase efficiency for the general   population who engage this department . We first had to focus on trying to uncover what our team   members , as well as key stakeholders within the department , consider to be ineffective or   problematic with regard to the current - state workflow . 

 Selection 

 In our design thinking approach , visualisation was heavily relied upon to translate often complex   data and insights into digestible information that all relevant stakeholders could access and   understand easily . Visualisation as a design thinking tool allows for greater participation and ideation   from a more diverse source of stakeholders . 

 Application 

 During the ideation of the solution , we first had to define the problems with the current - state   workflow . Visualisation was used to map current business processes , link key stakeholder   relationships , and identify the areas containing inefficiencies that impact the business throughput .   We were able to design experiments to capture data that was identified as highly relevant during the   mapping visualisation . Furthermore , we visualised these results so that all stakeholders were able to   understand what our pilot experiments were delivering . 

 Insight 

 By visualising the design thinking process , we were able to use visualisation to communicate pilot   data that we had received into concise insights that were able to define the future strategy that we   would recommend to the client . Working collaboratively with the client , we were able to visualise   through tools such as mind - mapping and online - whiteboards , what a solution would look like and   how it would augment the future work of current employees . 

 Approach 

 A different approach that our team may have taken could be the ‘ story telling ’ approach . In this   case , we could have used the data and insights to communicate a story that is relevant to the   respective stakeholders . For senior management in the department , we could have relayed a story   about how the inefficiencies were impacting key business targets , whereas for employees who will   see an augmented work style after the change , we could have developed a story to show how the   new change will improve their ability to meet key performance indicators and give them time back   from mundane tasks . 

 I have had limited experience in applying design thinking , however this course has provided me with   a theoretical foundation that I can now use to further develop my future projects . My future work   will now be improved by recognising how I will be applying these key steps in a human - centered   approach to design thinking .
### Output: 