Reflection – Visualization and Storytelling by Jose Santos 

 Challenge 

 I was dealing with a big problem in my organization about the ERP ( enterprise resource planning ) system , all people   complained that the system does not work and does not give enough information and I was in the middle of   everything because I was in the IT department and people do not accept suggestions to look to the problem in a   different view because they look for only they problems and not the organizational problem , So we used some   strategies that , today , I see it was the process of Design Thinking . 

 Selection 

 All department has they owns problems , but a lot of those problems was not because they job . It was a reflection of   the wrong input of another department , but the manager does n't talk about those problems with other managers to   hide and scaping his real problem . 

 So they start to think in change the ERP solution . And before to do that we start some investigative to understand all   the needs and why the ERP does n't fit with the organizational . And we found the real problem was not the ERP , it   was the people who do n't talk about they needs to the people involved . So , we decide to use Visualization and   Storytelling to change that process . 

 Application 

 We start to invite all people involved into the process to take a look in to a overview of the process , so we create an   workflow to the people be able to realize how the routine was today and keep in touch with problem , and discuss   about it , explainning what they need in fact and what they want to receive to found a middle term with both   departments who works together to found a co - creative solution and they use the Storytelling to explain they   routines . 

 Insight 

 At the begin , the people was a little bit scary to expose they own problem , but when they start to see , they are n't   alone and the same problem also happen in a different department and they had some difficult and in some case   much bigger that they already complain . And after , they see the overview of the process they start to understand   the relation of some activities with they routine and some small changes can generate big results . So , they start to   explain by Storytelling all they needs and explanning the difficults related with rarely information . And together   during the talking they found the real problem , it was not the system but the fear to explain the problems and to   colaborate with all the people involved also explainning what they need , what criteria they use to evaluate the data   and they decide to not change the System but to change the way of doing the same things . And after 6 months the   company changed a lot of things , doing small changes but start to generate a lot of reports and also we found some   thing that the process was made in a wrong way and it create an opportunity to improve and do all the things in a   better way , not looking for   only interest but look for the organizational interest . 

 Approach 

 This job will take a lot of effort to be successful because we are working with people 's wish and we did not work to   show the people we are not againt them but together they found a solution together . So if I had an opportunity to   do it again , maybe we would change the beginning with some lecture about design thinking because the people with   those previous experience , they can perform with more acurace and it was really open - minded process , so some   cases could be easier . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Jose Santos
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Visualization and Storytelling by Jose Santos 

 Challenge 

 I was dealing with a big problem in my organization about the ERP ( enterprise resource planning ) system , all people   complained that the system does not work and does not give enough information and I was in the middle of   everything because I was in the IT department and people do not accept suggestions to look to the problem in a   different view because they look for only they problems and not the organizational problem , So we used some   strategies that , today , I see it was the process of Design Thinking . 

 Selection 

 All department has they owns problems , but a lot of those problems was not because they job . It was a reflection of   the wrong input of another department , but the manager does n't talk about those problems with other managers to   hide and scaping his real problem . 

 So they start to think in change the ERP solution . And before to do that we start some investigative to understand all   the needs and why the ERP does n't fit with the organizational . And we found the real problem was not the ERP , it   was the people who do n't talk about they needs to the people involved . So , we decide to use Visualization and   Storytelling to change that process . 

 Application 

 We start to invite all people involved into the process to take a look in to a overview of the process , so we create an   workflow to the people be able to realize how the routine was today and keep in touch with problem , and discuss   about it , explainning what they need in fact and what they want to receive to found a middle term with both   departments who works together to found a co - creative solution and they use the Storytelling to explain they   routines . 

 Insight 

 At the begin , the people was a little bit scary to expose they own problem , but when they start to see , they are n't   alone and the same problem also happen in a different department and they had some difficult and in some case   much bigger that they already complain . And after , they see the overview of the process they start to understand   the relation of some activities with they routine and some small changes can generate big results . So , they start to   explain by Storytelling all they needs and explanning the difficults related with rarely information . And together   during the talking they found the real problem , it was not the system but the fear to explain the problems and to   colaborate with all the people involved also explainning what they need , what criteria they use to evaluate the data   and they decide to not change the System but to change the way of doing the same things . And after 6 months the   company changed a lot of things , doing small changes but start to generate a lot of reports and also we found some   thing that the process was made in a wrong way and it create an opportunity to improve and do all the things in a   better way , not looking for   only interest but look for the organizational interest . 

 Approach 

 This job will take a lot of effort to be successful because we are working with people 's wish and we did not work to   show the people we are not againt them but together they found a solution together . So if I had an opportunity to   do it again , maybe we would change the beginning with some lecture about design thinking because the people with   those previous experience , they can perform with more acurace and it was really open - minded process , so some   cases could be easier .
### Output: 