Challenge 

 I work with a team that delivers Resilience training to groups in order to build personal and   organizational leadership .   Our challenge is to further understand how to engage people to do   something about building resilience – how to encourage action taking once the training is completed .   The project is to be completed within a 20 business day time frame and will be used to refine training   materials as well as to develop more targeted material business development as well as follow up   training support . 

 Selection 

 The mind mapping tool was selected to assist in the transition between What Is to What If .   It was   chosen in order to assist the team in looking for patterns , themes and insights which could be used to   establish criteria for the What If idea generation stage .   The key difference between a traditional mind   map which summarises and individuals view or thoughts and the design thinking mind map , is in design   thinking it offers an opportunity to capture the minds of the customers , and to ultimately support the   development of design criteria to solve the challenge . 

 Application 

 As part of the initial stages of the project , ethnographic data was collected via journey mapping   and   wellbeing log tools .    These were used to get greater understanding of the lives , problems and   unarticulated needs of stakeholders which included course participants , organizational leaders as well s   the families of participants to understand their role in supporting the resilience building of participants .    The data collected through the ethnographic research was then used to create a gallery walk for   stakeholders .   This included recording observations and data on post it notes as well as user stories and   summaries of experiences which were placed around a room .   Other data included previous results of   resilience changes for former participants before and after training programs .    Once the gallery was   assembled , 20 stakeholders completed a gallery walk and were reminded of the design challenge –   which was to encourage long term behavioural change post training in resilience .   By stakeholders first   reviewing the material on their own and then working in smaller teams of 5 to group observations into   clusters the quality of the conversation and insight helped the team to move to the developing insight   statements and ultimately design criteria .   The design criteria being the conditions the desired solution   must satisfy in order to solve the customer problem . 

 Insight 

 By using the mind mapping tool , we were able to understand much more clearly the role of key   stakeholders in the process of building individual and organizational resilience .   The use of the tool   provided invaluable insight by bringing together key stakeholders and sharing perspectives on why   training is effective and how it could be better supported over time to produce more effective individual   and organizational change .   The quality of the design criteria developed set the team up to be able to   complete a highly effective What If stage of the design thinking process as it helped clarify the role of 

 the key stakeholders and the inter relationships that needed to be considered in the solution   development .   One of the key insights gained from the process was the importance of peer and family   support in building and maintaining resilience which was not something we were anticipating .   Moving   forward this will be a key stakeholder group we will engage with to develop the best possible solution . 

 Approach 

 Given that the team is new to design thinking activities and tools the mind mapping process was a   hugely effective activity in order to really understand the perspectives of a range of stakeholders and to   assist with cocreation of the design criteria .   One of the insights from using the mind mapping tool with   a large group of stakeholders was an appreciation of the value of stakeholder input and particularly   customer engagement through all stages of the design thinking process .    The next step for the team is   to run a brainstorming session to focus the idea generation . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge 

 I work with a team that delivers Resilience training to groups in order to build personal and   organizational leadership .   Our challenge is to further understand how to engage people to do   something about building resilience – how to encourage action taking once the training is completed .   The project is to be completed within a 20 business day time frame and will be used to refine training   materials as well as to develop more targeted material business development as well as follow up   training support . 

 Selection 

 The mind mapping tool was selected to assist in the transition between What Is to What If .   It was   chosen in order to assist the team in looking for patterns , themes and insights which could be used to   establish criteria for the What If idea generation stage .   The key difference between a traditional mind   map which summarises and individuals view or thoughts and the design thinking mind map , is in design   thinking it offers an opportunity to capture the minds of the customers , and to ultimately support the   development of design criteria to solve the challenge . 

 Application 

 As part of the initial stages of the project , ethnographic data was collected via journey mapping   and   wellbeing log tools .    These were used to get greater understanding of the lives , problems and   unarticulated needs of stakeholders which included course participants , organizational leaders as well s   the families of participants to understand their role in supporting the resilience building of participants .    The data collected through the ethnographic research was then used to create a gallery walk for   stakeholders .   This included recording observations and data on post it notes as well as user stories and   summaries of experiences which were placed around a room .   Other data included previous results of   resilience changes for former participants before and after training programs .    Once the gallery was   assembled , 20 stakeholders completed a gallery walk and were reminded of the design challenge –   which was to encourage long term behavioural change post training in resilience .   By stakeholders first   reviewing the material on their own and then working in smaller teams of 5 to group observations into   clusters the quality of the conversation and insight helped the team to move to the developing insight   statements and ultimately design criteria .   The design criteria being the conditions the desired solution   must satisfy in order to solve the customer problem . 

 Insight 

 By using the mind mapping tool , we were able to understand much more clearly the role of key   stakeholders in the process of building individual and organizational resilience .   The use of the tool   provided invaluable insight by bringing together key stakeholders and sharing perspectives on why   training is effective and how it could be better supported over time to produce more effective individual   and organizational change .   The quality of the design criteria developed set the team up to be able to   complete a highly effective What If stage of the design thinking process as it helped clarify the role of 

 the key stakeholders and the inter relationships that needed to be considered in the solution   development .   One of the key insights gained from the process was the importance of peer and family   support in building and maintaining resilience which was not something we were anticipating .   Moving   forward this will be a key stakeholder group we will engage with to develop the best possible solution . 

 Approach 

 Given that the team is new to design thinking activities and tools the mind mapping process was a   hugely effective activity in order to really understand the perspectives of a range of stakeholders and to   assist with cocreation of the design criteria .   One of the insights from using the mind mapping tool with   a large group of stakeholders was an appreciation of the value of stakeholder input and particularly   customer engagement through all stages of the design thinking process .    The next step for the team is   to run a brainstorming session to focus the idea generation .
### Output: 