Reflection – Storytelling 

 By : Fabian Jones 

 Challenge : 

 As part of my role as facilitator and team coach , I had the opportunity to work with people in   charge of customer service at the cable transport company “ ZOlie ” in Bolivia . 

 The challenge it was based in developing new behaviors that generate greater quality in customer   service for this transport service . The managers identified the need to give a magical touch to the   perspective of such a unique form of transport . Users travel through the sky , suspended by air ,   with the most spectacular view of the city , however , the routine of the care process they receive   and the lack of attitude they experience , take away the importance of the service and , in many   cases , it was identified that the flow of use of the means of transport suffered a considerable   decrease . 

 Selection : 

 One tool that was very useful in the process was Storytelling , since it was perfectly suited to the   logic of highlighting film - worthy situations . Reinforce the way of telling magnificent and unusual   experiences . Share experiences from a different perspective , highlighting situations that go   unnoticed and subtract magic from the adventure of touring the city from the sky . 

 “ I think the narrative helps leaders in terms of strategy because it makes it simple , it can be   counted , it gives color , life , character and plot to the strategy and allows the production line   worker to the vice president of marketing to understand equally . What we are trying to do . ”   ( Fabian Jones ) 

 Application : 

 The tool was applied from two perspectives . The first had to do with a message to open the   sessions by the company 's top manager , who , through video , told the story of flying over the city   from a creative perspective . Like a child who realizes his dream of having wings , like a child who   realizes his dream of having super powers , like a child who realizes his dream of reaching from   one place to another as if by magic . 

 A second perspective arose from the work of the workshop participants themselves , who forming   groups and using a Storyboard template , created magical stories related to the way in which   users make their dreams come true . Simple and everyday things transformed into magic . I would   like to share an example photograph . 

 Insight : 

 The application generated a lot of learning . The power of storytelling changed people 's   perspectives . From the drawings created , the narrators told incredible , motivating and innovative   stories . Greater awareness of the importance of service quality was achieved . It was no longer a   matter of managers demanding that people act in a certain way . Now it 's about being part of   history . 

 Approach : 

 I consider the tool to be very versatile because it is based on adaptability to the particularities of   people , companies and products or services . In my opinion , the number of possibilities is infinite .   I consider that , for future interventions with this tool , there must always be a clear adaptation of   the expected objectives . It is a tool that allows custom experiences to be developed . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Fabian Jones
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Storytelling 

 By : Fabian Jones 

 Challenge : 

 As part of my role as facilitator and team coach , I had the opportunity to work with people in   charge of customer service at the cable transport company “ ZOlie ” in Bolivia . 

 The challenge it was based in developing new behaviors that generate greater quality in customer   service for this transport service . The managers identified the need to give a magical touch to the   perspective of such a unique form of transport . Users travel through the sky , suspended by air ,   with the most spectacular view of the city , however , the routine of the care process they receive   and the lack of attitude they experience , take away the importance of the service and , in many   cases , it was identified that the flow of use of the means of transport suffered a considerable   decrease . 

 Selection : 

 One tool that was very useful in the process was Storytelling , since it was perfectly suited to the   logic of highlighting film - worthy situations . Reinforce the way of telling magnificent and unusual   experiences . Share experiences from a different perspective , highlighting situations that go   unnoticed and subtract magic from the adventure of touring the city from the sky . 

 “ I think the narrative helps leaders in terms of strategy because it makes it simple , it can be   counted , it gives color , life , character and plot to the strategy and allows the production line   worker to the vice president of marketing to understand equally . What we are trying to do . ”   ( Fabian Jones ) 

 Application : 

 The tool was applied from two perspectives . The first had to do with a message to open the   sessions by the company 's top manager , who , through video , told the story of flying over the city   from a creative perspective . Like a child who realizes his dream of having wings , like a child who   realizes his dream of having super powers , like a child who realizes his dream of reaching from   one place to another as if by magic . 

 A second perspective arose from the work of the workshop participants themselves , who forming   groups and using a Storyboard template , created magical stories related to the way in which   users make their dreams come true . Simple and everyday things transformed into magic . I would   like to share an example photograph . 

 Insight : 

 The application generated a lot of learning . The power of storytelling changed people 's   perspectives . From the drawings created , the narrators told incredible , motivating and innovative   stories . Greater awareness of the importance of service quality was achieved . It was no longer a   matter of managers demanding that people act in a certain way . Now it 's about being part of   history . 

 Approach : 

 I consider the tool to be very versatile because it is based on adaptability to the particularities of   people , companies and products or services . In my opinion , the number of possibilities is infinite .   I consider that , for future interventions with this tool , there must always be a clear adaptation of   the expected objectives . It is a tool that allows custom experiences to be developed .
### Output: 