Reflection Visualization Samar Mohamed 

 Challenge 

 The hotel industry is a fundamental part of tourism in Mexico , and contributes millions of pesos to the national   economy ; In addition , the average national salary of a hotel manager is MXN $ 71,616 , so it is very important for   a hotel manager to have quality , guarantee , safety , good customer service , a pleasant atmosphere and , above all ,   generate a good experience in clients at the time of their stay at the hotel , since this makes them stand out from   the competition and the promotion of a good experience makes the client return to the hotel and can be   recommended . 

 In this case , I will talk about the Riazor Hotel . A business hotel located less than 5 km . from the CDMX International   Airport , where you can not only stay and rest , but also hold work meetings , sessions or social events . For years   the Hotel Riazor has been a 4.5 - star hotel , but in recent months , there have been multiple complaints where   guests claim that the environment is not pleasant because the attention and service provided by the workers is   not adequate , something that directly affects the experience given to guests , in addition to damaging the hotel 's   image and decreasing the number of visitors . 

 Selection , application and approach 

 For this problem , what I would do is solve the main problem , which is the unpleasant environment due to the   poor attention and service given to the guest , for this I would begin by interviewing customers to find out their   complaints more accurately and accepting suggestions In order to improve our service , I would later brainstorm   the best way to fix the problems , then experiment with all the best ways to solve it using a design tool called   visualization . “ Visualization is one of the essential design tools . It 's about using imagery to make an abstract idea   more public and more concrete , so that it will be more visible , clear , and understandable to others ” ( video : The   Good Kitchen Story , Design Thinking Innovation ) . If this does n't work , I would decide to completely redesign   customer service and support , using a user - centric design approach . 

 I would begin by observing and deeply analyzing the experience of the guests in the hotel , this through an   ethnographic approach , using the Travel Mapping tool as a specific tool , this because “ the Travel Mapping tool   follows a client or interested party when they receive a product or service . or they go through a process ” ( video :   The Good Kitchen Story , Design Thinking Innovation ) and in order to observe in detail the experience of the guests   from the moment they request a reservation until they leave the hotel , analyzing the attention that is given to the   client through the service and the attitude of the employees at the time of providing it . I would be accompanying   the customers at the reception , I would observe the service provided by the cleaning staff and by the waiters in   the restaurant and bar . Besides that he would speak to all the hotel staff . 

 As a result of customer service observations , the exact reason for poor customer service and care could be   determined . On several occasions , the workers appeared tired and somewhat irritated when doing their work ,   and after talking with the workers it was concluded that they showed this behavior because the rest they had at   work was not enough . Although they had a set break time and meal time , the employees were tired . 

 I would continue to brainstorm possible options for hotel workers to get enough rest and to be able to perform   at work without diminishing productivity . From this brainstorming two options would come out , the first , where   the rest and the time to eat last a little longer , and the second , where there are two breaks and one time to eat ,   where the breaks are interspersed . To test these ideas , I would use a visualization tool , which would be done by 

 making the first option one week and the second option another week , with the intention of seeing which of the   two options would benefit the hotel and the workers the most . As a final result , employees had two breaks and   one meal time , employee behavior and the atmosphere in the hotel improved , customers stopped complaining ,   and the number of hotel visits increased . 

 Insight 

 After this course , I was able to learn better ways to solve a problem , since they are more effective and take more   account of the people involved , not only at work but also personally . Before taking the course , I would have   analyzed customer complaints and brainstormed , and then used the solution immediately , without considering   other options to solve the problem or without considering employees . 

 More generally , while taking this Design Thinking for Innovation course , I realized that innovation is not only used   for commercial products , but also for problems of all kinds and that it all depends on the level of imagination you   have , the level of experience and how willing you are to experiment with the ideas you have , using short , cheap   experiments . I realized that the topics covered in the course go beyond marketing , since it can be related to   different things , including personal ones like the way of thinking . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Samar Mohamed
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection Visualization Samar Mohamed 

 Challenge 

 The hotel industry is a fundamental part of tourism in Mexico , and contributes millions of pesos to the national   economy ; In addition , the average national salary of a hotel manager is MXN $ 71,616 , so it is very important for   a hotel manager to have quality , guarantee , safety , good customer service , a pleasant atmosphere and , above all ,   generate a good experience in clients at the time of their stay at the hotel , since this makes them stand out from   the competition and the promotion of a good experience makes the client return to the hotel and can be   recommended . 

 In this case , I will talk about the Riazor Hotel . A business hotel located less than 5 km . from the CDMX International   Airport , where you can not only stay and rest , but also hold work meetings , sessions or social events . For years   the Hotel Riazor has been a 4.5 - star hotel , but in recent months , there have been multiple complaints where   guests claim that the environment is not pleasant because the attention and service provided by the workers is   not adequate , something that directly affects the experience given to guests , in addition to damaging the hotel 's   image and decreasing the number of visitors . 

 Selection , application and approach 

 For this problem , what I would do is solve the main problem , which is the unpleasant environment due to the   poor attention and service given to the guest , for this I would begin by interviewing customers to find out their   complaints more accurately and accepting suggestions In order to improve our service , I would later brainstorm   the best way to fix the problems , then experiment with all the best ways to solve it using a design tool called   visualization . “ Visualization is one of the essential design tools . It 's about using imagery to make an abstract idea   more public and more concrete , so that it will be more visible , clear , and understandable to others ” ( video : The   Good Kitchen Story , Design Thinking Innovation ) . If this does n't work , I would decide to completely redesign   customer service and support , using a user - centric design approach . 

 I would begin by observing and deeply analyzing the experience of the guests in the hotel , this through an   ethnographic approach , using the Travel Mapping tool as a specific tool , this because “ the Travel Mapping tool   follows a client or interested party when they receive a product or service . or they go through a process ” ( video :   The Good Kitchen Story , Design Thinking Innovation ) and in order to observe in detail the experience of the guests   from the moment they request a reservation until they leave the hotel , analyzing the attention that is given to the   client through the service and the attitude of the employees at the time of providing it . I would be accompanying   the customers at the reception , I would observe the service provided by the cleaning staff and by the waiters in   the restaurant and bar . Besides that he would speak to all the hotel staff . 

 As a result of customer service observations , the exact reason for poor customer service and care could be   determined . On several occasions , the workers appeared tired and somewhat irritated when doing their work ,   and after talking with the workers it was concluded that they showed this behavior because the rest they had at   work was not enough . Although they had a set break time and meal time , the employees were tired . 

 I would continue to brainstorm possible options for hotel workers to get enough rest and to be able to perform   at work without diminishing productivity . From this brainstorming two options would come out , the first , where   the rest and the time to eat last a little longer , and the second , where there are two breaks and one time to eat ,   where the breaks are interspersed . To test these ideas , I would use a visualization tool , which would be done by 

 making the first option one week and the second option another week , with the intention of seeing which of the   two options would benefit the hotel and the workers the most . As a final result , employees had two breaks and   one meal time , employee behavior and the atmosphere in the hotel improved , customers stopped complaining ,   and the number of hotel visits increased . 

 Insight 

 After this course , I was able to learn better ways to solve a problem , since they are more effective and take more   account of the people involved , not only at work but also personally . Before taking the course , I would have   analyzed customer complaints and brainstormed , and then used the solution immediately , without considering   other options to solve the problem or without considering employees . 

 More generally , while taking this Design Thinking for Innovation course , I realized that innovation is not only used   for commercial products , but also for problems of all kinds and that it all depends on the level of imagination you   have , the level of experience and how willing you are to experiment with the ideas you have , using short , cheap   experiments . I realized that the topics covered in the course go beyond marketing , since it can be related to   different things , including personal ones like the way of thinking .
### Output: 