Reflection – Learning Launch 

 Challenge   In a previous job I was a consultant at a VAR and my job was to assist its customers with   various problems . One the problems was that a bank needed their customer to be able to   browse the internet and fill out simple forms at the bank locations . It was assumed that it   would decrease the load on the customer representatives and increase customer   satisfaction at the bank locations .     Selection   Our team went through different design thinking sessions and selected virtualized Kiosks as   a prototype for a learning launch with a limited scope to two select bank locations . This   would allow the bank to realize if the users would use the technology and its impact on   customer representive load   and customer satisfaction .     Application   Two bank locations was outfitted with kiosk that connected to virtualized , secured   workstations . The locations had information banners presenting the new feature and its   usage for customers . Each kiosk was monitored for activity and a short form presented   when users ended their session in the Kiosk . This allowed us to gather customer satisfaction   data as well as usage data of the actual kiosk itself . Customer representive load was   monitored to see if the self service features of the kiosks would have an impact on their   workload .      Insight   The learning launch tool allowed us to test the assumption of decreased customer   representitive load and customer satisfaction of self service features available in the bank   locations . The results indicated that customers were happy with some of the features ,   mainly the self service form feature that allowed customer to fill our various forms that did   not require customer representive assitance . The team used the information to increase the   scope of the next learning launch to more bank locations with increased numer of self   service tools for the customer .      Approach   By using design thinking tools in the sessions before the learning launches the team was   able validate the assumptions and learn from the launches before a full launch of the   solutions was implemented at all bank locations . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Learning Launch 

 Challenge   In a previous job I was a consultant at a VAR and my job was to assist its customers with   various problems . One the problems was that a bank needed their customer to be able to   browse the internet and fill out simple forms at the bank locations . It was assumed that it   would decrease the load on the customer representatives and increase customer   satisfaction at the bank locations .     Selection   Our team went through different design thinking sessions and selected virtualized Kiosks as   a prototype for a learning launch with a limited scope to two select bank locations . This   would allow the bank to realize if the users would use the technology and its impact on   customer representive load   and customer satisfaction .     Application   Two bank locations was outfitted with kiosk that connected to virtualized , secured   workstations . The locations had information banners presenting the new feature and its   usage for customers . Each kiosk was monitored for activity and a short form presented   when users ended their session in the Kiosk . This allowed us to gather customer satisfaction   data as well as usage data of the actual kiosk itself . Customer representive load was   monitored to see if the self service features of the kiosks would have an impact on their   workload .      Insight   The learning launch tool allowed us to test the assumption of decreased customer   representitive load and customer satisfaction of self service features available in the bank   locations . The results indicated that customers were happy with some of the features ,   mainly the self service form feature that allowed customer to fill our various forms that did   not require customer representive assitance . The team used the information to increase the   scope of the next learning launch to more bank locations with increased numer of self   service tools for the customer .      Approach   By using design thinking tools in the sessions before the learning launches the team was   able validate the assumptions and learn from the launches before a full launch of the   solutions was implemented at all bank locations .
### Output: 