Design Thinking Course – Final Assignment - Visualization Tool – Learning Launch . Imtiyaz . 

 Challenge 

 I ’m a member of the Digital Department of an international Company and my new challenge is   to implement a new tool in the Operations Department to improve the provider assignment   processes of their activity . The scope of the project consist in automatize the selection and   assignment of the providers of all the claims opened in the system . Agents ( primary users )   often have problems with the IT tools because a lack of training or because they were not   involved in the building of the tool or understand the real benefit of it . The project duration is   estimated in 3 months and it includes the training session for all the stakeholders ( agents and   providers ) . 

 Selection 

 We ’ve decided to use visualization tools , starting with workflows to summarize the activity of   the assignment to jump to journey map and walkthrough to try the learning launch tool and   cover the main ressistances of the teams to the new it tools implemented in their activities . 

 Application 

 During the first two weeks we organize our first meetings we organize with agents and   providers to try to understand the high level process and depict it into basic workflows to   ensure the activity was clear . 

 After this sessions we spend 2 weeks to organize tours in the agents and providers offices to   see how is the daily activity and how their interact with the current tools . 

 Once the activity is clear , we went more in detail and we organize face to face meeting with   the agents and   providers to see how they manage their tasks , how they tackle their problems   and how they feel with the existing tools . 

 After that we present a journey map that represents their daily activity with the tasks ,   problems and priorities in different scenarios to receive their feedback and test our   hypothesis . 

 The second month is centered in the build of the app and to present to the users wireframes of   the application as well as walkthrough of the navigation to ensure that all the activities , tasks   and suggestions are accomplished . 

 Insight 

 By applying this methodology both users ( agents and providers ) understood better their   activity and the benefits of implementing the new tool . It also provide them a wide vision of   the whole business and understand the problems of the others allowing a more empathic   behaviour between them . It also provide them a more sense of collaboration and satisfaction   after presenting during the last meetings the prototypes and the final solution to the rest of   the stakeholders and they started to think on how they can improve it . 

 Approach 

 Next time I would like to improve the organization of the interviews ( with online solutions ) to   increase the exploration involve more people in the co creation of solution that is key to   transform the activities and the organizations . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Imtiyaz
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Design Thinking Course – Final Assignment - Visualization Tool – Learning Launch . Imtiyaz . 

 Challenge 

 I ’m a member of the Digital Department of an international Company and my new challenge is   to implement a new tool in the Operations Department to improve the provider assignment   processes of their activity . The scope of the project consist in automatize the selection and   assignment of the providers of all the claims opened in the system . Agents ( primary users )   often have problems with the IT tools because a lack of training or because they were not   involved in the building of the tool or understand the real benefit of it . The project duration is   estimated in 3 months and it includes the training session for all the stakeholders ( agents and   providers ) . 

 Selection 

 We ’ve decided to use visualization tools , starting with workflows to summarize the activity of   the assignment to jump to journey map and walkthrough to try the learning launch tool and   cover the main ressistances of the teams to the new it tools implemented in their activities . 

 Application 

 During the first two weeks we organize our first meetings we organize with agents and   providers to try to understand the high level process and depict it into basic workflows to   ensure the activity was clear . 

 After this sessions we spend 2 weeks to organize tours in the agents and providers offices to   see how is the daily activity and how their interact with the current tools . 

 Once the activity is clear , we went more in detail and we organize face to face meeting with   the agents and   providers to see how they manage their tasks , how they tackle their problems   and how they feel with the existing tools . 

 After that we present a journey map that represents their daily activity with the tasks ,   problems and priorities in different scenarios to receive their feedback and test our   hypothesis . 

 The second month is centered in the build of the app and to present to the users wireframes of   the application as well as walkthrough of the navigation to ensure that all the activities , tasks   and suggestions are accomplished . 

 Insight 

 By applying this methodology both users ( agents and providers ) understood better their   activity and the benefits of implementing the new tool . It also provide them a wide vision of   the whole business and understand the problems of the others allowing a more empathic   behaviour between them . It also provide them a more sense of collaboration and satisfaction   after presenting during the last meetings the prototypes and the final solution to the rest of   the stakeholders and they started to think on how they can improve it . 

 Approach 

 Next time I would like to improve the organization of the interviews ( with online solutions ) to   increase the exploration involve more people in the co creation of solution that is key to   transform the activities and the organizations .
### Output: 