Challenge : 

 Objective of my team was to design and introduce new Test Data Management capabilities for a big   financial services organisation . This project was a part of a large transformation programme to   replace set of legacy IT systems with new ones that are serving one of the organization ’s business   line . To design test data management and provisioning capabilities ( IT solution and processes ) in the   most efficient and usable for testers way was critical for the overall programme success . 

 Selection : 

 We used visualisation tool to design functions and processes for the new service with a focus on   customer experience .   Diagrams for customer journeys and sketched of user ’s interface portal   helped to design and present things in a more consumable way for diverse groups of stakeholders . 

 Application : 

 Our team conducted 22 interviews , sketched out personas and user journeys based on the   interviews – looking closely at drop - out points . During the idealization workshops participants from   different testing streams used flipcharts to sketch how ideal user experience should look like . Straw   man and structure of the process elements were outlines prior the workshops , that helped to gather   ideas and synthesise ideas in the same framework . Visualization tools for new service design helps to   align ideas from differed into one solution and build empathy . 

 Once the design of the new service has been created , the team tested and iterated the journeys with   stakeholders . Through this approach the team co - created user - centric processes that included   future tester journeys and helped customer to move away from their previously process - driven   approach . 

 Insight : 

 The key insight – is to be as visual as possible 

 ▪   To be as visual as possible – so when writing , you also include accompanying images 

 ▪   Draw on the board with marker pens to illustrate the need to be visual – such as writing in a   stylised text , smiley faces , logos etc . 

 ▪   We can bring together different stakeholders from different disciplines under a common   language that can be understood by all 

 ▪   Visualisation works for visual and audio type of person creating universal a language of   explanation 

 Overall Design thinking insights : 

 ▪   Defer Judgement – no idea is a bad idea , think out of the box and unconstrained as possible   ( do not think yet of whether it is technically feasible or there is business viability ) 

 ▪   Build on ideas – think how you can extend some of the ideas of your team - mates 

 ▪   Focus – focus on the persona and opportunity you are building on 

 ▪   Quantity – at this point you are diverging with as many thoughts as possible to get them out   ( volume ) , we will later refine them 

 Approach : 

 Our team also used Crazy 8s tool to boost ideas generation . It is quite rare when ideas are born   overnight . And for an idea to become a great idea , it takes considerable work and effort to develop .   Part of the reason we end up with under - developed ideas is that we stick with the first good idea we 

 have — rather than taking the time to explore complementary approaches . Crazy 8s is designed to   combat this pattern by forcing us to generate lots of ideas in a short period of time . 

 Outcome : Several sets of iterations on a theme , this is more focused on trying different resolutions   to the problem statement in question rather than generating myriad features . In the second or third   round of Crazy 8s it can get tough to come up with new ideas , but often this is where the most   interesting and original ideas come from . 

 Everybody folds a blank sheet of paper in half four times , then unfolds it , so they get eight panels .   Then you have five minutes total to draw eight sketches , one in each panel . 

 Crazy Eights will also help loosen up your creative muscles and make you more productive in   subsequent sketching exercises . If you get stuck , try repeating an earlier sketch with a small   variation – this type of exploration is useful and it keeps us moving forward . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge : 

 Objective of my team was to design and introduce new Test Data Management capabilities for a big   financial services organisation . This project was a part of a large transformation programme to   replace set of legacy IT systems with new ones that are serving one of the organization ’s business   line . To design test data management and provisioning capabilities ( IT solution and processes ) in the   most efficient and usable for testers way was critical for the overall programme success . 

 Selection : 

 We used visualisation tool to design functions and processes for the new service with a focus on   customer experience .   Diagrams for customer journeys and sketched of user ’s interface portal   helped to design and present things in a more consumable way for diverse groups of stakeholders . 

 Application : 

 Our team conducted 22 interviews , sketched out personas and user journeys based on the   interviews – looking closely at drop - out points . During the idealization workshops participants from   different testing streams used flipcharts to sketch how ideal user experience should look like . Straw   man and structure of the process elements were outlines prior the workshops , that helped to gather   ideas and synthesise ideas in the same framework . Visualization tools for new service design helps to   align ideas from differed into one solution and build empathy . 

 Once the design of the new service has been created , the team tested and iterated the journeys with   stakeholders . Through this approach the team co - created user - centric processes that included   future tester journeys and helped customer to move away from their previously process - driven   approach . 

 Insight : 

 The key insight – is to be as visual as possible 

 ▪   To be as visual as possible – so when writing , you also include accompanying images 

 ▪   Draw on the board with marker pens to illustrate the need to be visual – such as writing in a   stylised text , smiley faces , logos etc . 

 ▪   We can bring together different stakeholders from different disciplines under a common   language that can be understood by all 

 ▪   Visualisation works for visual and audio type of person creating universal a language of   explanation 

 Overall Design thinking insights : 

 ▪   Defer Judgement – no idea is a bad idea , think out of the box and unconstrained as possible   ( do not think yet of whether it is technically feasible or there is business viability ) 

 ▪   Build on ideas – think how you can extend some of the ideas of your team - mates 

 ▪   Focus – focus on the persona and opportunity you are building on 

 ▪   Quantity – at this point you are diverging with as many thoughts as possible to get them out   ( volume ) , we will later refine them 

 Approach : 

 Our team also used Crazy 8s tool to boost ideas generation . It is quite rare when ideas are born   overnight . And for an idea to become a great idea , it takes considerable work and effort to develop .   Part of the reason we end up with under - developed ideas is that we stick with the first good idea we 

 have — rather than taking the time to explore complementary approaches . Crazy 8s is designed to   combat this pattern by forcing us to generate lots of ideas in a short period of time . 

 Outcome : Several sets of iterations on a theme , this is more focused on trying different resolutions   to the problem statement in question rather than generating myriad features . In the second or third   round of Crazy 8s it can get tough to come up with new ideas , but often this is where the most   interesting and original ideas come from . 

 Everybody folds a blank sheet of paper in half four times , then unfolds it , so they get eight panels .   Then you have five minutes total to draw eight sketches , one in each panel . 

 Crazy Eights will also help loosen up your creative muscles and make you more productive in   subsequent sketching exercises . If you get stuck , try repeating an earlier sketch with a small   variation – this type of exploration is useful and it keeps us moving forward .
### Output: 