Reflection — Mind Mapping 

 Challenge and Selection     With decreased numbers of applicants and increasing frustrations of our selection processes   coupled with a mandate to grow and scale , I chose the tool of mind mapping as the initial tool   to lead us to a shared understanding of current processes and toward a vision of improved user   experience . With multiple co - dependent steps , unclear timelines , outdated digital platforms   and role confusion , our current process for application , assessments and approvals and overall   user experience is complex and unsustainable . Because of the complexity , the internal team   regularly feels overwhelmed and overworked which has led to a culture of short - sighted   decision making and a lack of long - term growth plans .      Application and Approach     The first step toward a possible growth solution was to gather all the data , collective   knowledge , forms , documents and currently required steps for the applicant user experience .   Together , as a team , we used a large whiteboard to begin to map the current processes ,   requirements and applicant user data experience and insights . Not only did we have the need   to rightly understand the desires and jobs to be done by internal stakeholders , we also had to   develop empathy for our applicants .   As we were engaged in the exercise , it was clear that we   needed to account for both the internal and external stakeholders . The determined questions :   what is it that we as an organization must achieve and what are the desires of our applicants .      Cleary two perspectives were discovered and were at tension within our “ what is ” .   These   competing voices had led to the current complexity and frustrating user experience . To   effectively translate and initiate design criteria , I chose visualization as a second tool for the   purpose of creating audience empathy . Our mind mapping exercise uncovered a gapping hole   in our current understanding of our customer ’s jobs to be done , pains , and desired gains . Using   a value proposition canvas , pictures of existing and potential applicants , the team utilized   stickie notes to begin to ideate the pains , jobs to be done and desired gains of our customers .   We discussed all the insight and then prioritized the list allowing us to select the top entries   based on those deemed most important to our customers .     Both the mind mapping tool and the visualization tool , enabled us to develop clear design   criteria for a newly designed user experience . The criteria prioritized the customer while also   enabling us to fulfill the necessary steps for organizational requirements . Currently , we are   prototyping the new user experience leveraging an updated digital platform which gives us the   ability to optimize within a continuous improvement process for the sake of delivering a   delightful user experience .      Insight 

 It was clear to me as a new leader in an organization that there was wide - spread knowledge   that a challenge or problem existed . Numbers of applicants were in steady decline yet the   members of the team seemed to be working harder and longer than ever . Identifying the   challenge or problem to solve for was step one . The problem and frustration had led to   paralysis and low morale . The mind mapping tool partnered with visualization became   welcomed gifts to the team as it enabled each of them to share their experiential insights ,   gather and view relevant data and work together toward a potential solution leading to new   growth .      As we learned in the course , learning to adopt and utilize design thinking models takes practice .   I am learning that I will need to introduce multiple tools within each design process simply for   the purpose of building confidence and acclimation toward design thinking . Adding   whiteboards to our works spaces was a vital step . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection — Mind Mapping 

 Challenge and Selection     With decreased numbers of applicants and increasing frustrations of our selection processes   coupled with a mandate to grow and scale , I chose the tool of mind mapping as the initial tool   to lead us to a shared understanding of current processes and toward a vision of improved user   experience . With multiple co - dependent steps , unclear timelines , outdated digital platforms   and role confusion , our current process for application , assessments and approvals and overall   user experience is complex and unsustainable . Because of the complexity , the internal team   regularly feels overwhelmed and overworked which has led to a culture of short - sighted   decision making and a lack of long - term growth plans .      Application and Approach     The first step toward a possible growth solution was to gather all the data , collective   knowledge , forms , documents and currently required steps for the applicant user experience .   Together , as a team , we used a large whiteboard to begin to map the current processes ,   requirements and applicant user data experience and insights . Not only did we have the need   to rightly understand the desires and jobs to be done by internal stakeholders , we also had to   develop empathy for our applicants .   As we were engaged in the exercise , it was clear that we   needed to account for both the internal and external stakeholders . The determined questions :   what is it that we as an organization must achieve and what are the desires of our applicants .      Cleary two perspectives were discovered and were at tension within our “ what is ” .   These   competing voices had led to the current complexity and frustrating user experience . To   effectively translate and initiate design criteria , I chose visualization as a second tool for the   purpose of creating audience empathy . Our mind mapping exercise uncovered a gapping hole   in our current understanding of our customer ’s jobs to be done , pains , and desired gains . Using   a value proposition canvas , pictures of existing and potential applicants , the team utilized   stickie notes to begin to ideate the pains , jobs to be done and desired gains of our customers .   We discussed all the insight and then prioritized the list allowing us to select the top entries   based on those deemed most important to our customers .     Both the mind mapping tool and the visualization tool , enabled us to develop clear design   criteria for a newly designed user experience . The criteria prioritized the customer while also   enabling us to fulfill the necessary steps for organizational requirements . Currently , we are   prototyping the new user experience leveraging an updated digital platform which gives us the   ability to optimize within a continuous improvement process for the sake of delivering a   delightful user experience .      Insight 

 It was clear to me as a new leader in an organization that there was wide - spread knowledge   that a challenge or problem existed . Numbers of applicants were in steady decline yet the   members of the team seemed to be working harder and longer than ever . Identifying the   challenge or problem to solve for was step one . The problem and frustration had led to   paralysis and low morale . The mind mapping tool partnered with visualization became   welcomed gifts to the team as it enabled each of them to share their experiential insights ,   gather and view relevant data and work together toward a potential solution leading to new   growth .      As we learned in the course , learning to adopt and utilize design thinking models takes practice .   I am learning that I will need to introduce multiple tools within each design process simply for   the purpose of building confidence and acclimation toward design thinking . Adding   whiteboards to our works spaces was a vital step .
### Output: 