Reflection Assignment   Design Thinking for Innovation MOOC   July 19th , 2018   Sjoerd Van Der Wal 

 1 .   Challenge 

 The current Covid-19 pandemic is affecting healthcare , the economy , social and organizational wellbeing   around the world . This is also true for a small Island the one I live on . There is only one hospital with 11 ICU   beds on our Island of about 110.000 citizens , which makes the control of spreading and preventative   measures important . There are currently 9 patients who have tested positive . The government has urged   companies to let employees who have a high risk and employees who can work from home , stay home .   However , my employer , the hospital has not yet followed the advice of the government and let people work   from home , because it does not have experience with this and wants to have certain things like criteria and   policy in order before giving employees permission to work at home , thus minimalizing risk of further spread .   This situation is challenging on a national level , but also for businesses , organizations and individuals . 

 2 .   Selection 

 The tool I have used to apply to the abovementioned challenge is Mind Mapping , because it provides   visualization and uncovering underlying patterns in a complex challenge / problem ( reference lecture video   week 4 . Mind Mapping ) . I have chosen to focus on the “ What is ” phase of Design Thinking to conceptualize   what the problem for employees are who are not being permitted to work from home and so create a   foundation of the transition to the following phases “ What if ” , “ What wows ” and “ What works ” . Hopefully with   this information my employer will be able to add this perspective to the “ solution ” and thus the policy that they   are working on to provide their employees safety at work or give them the possibility of working from home . 

 3 .   Application 

 The Mind Map was applied by listing concepts pertaining to the different categories : Challenges , Risks ,   Opportunities and Government Regulations . I listed all concepts which came to mind , which provided a   diverse overview on a sheet of paper and drew arrows to indicate connections in between the categories .   The weakness of this tool is that it lacks input from others , which may mean that there is an incomplete   representation of all factors and connections ( reference ; course videos ) . However , the effectiveness and   added value of the Mind Map is exploring what the problem truly is , before exploring an innovative solution . 

 4 .   Insight 

 The insight gained through this exercise / assignment is that the Mind Map can take a different form depending   on what perspective is taken into account . In my case , I mapped the 4 mentioned categories ( see section 3 ) ,   and included both the organization and the employees perspectives . In my opinion I have in a way combined   the Mind Mapping with an aspect of the Journey Mapping as it provides an ethnographic aspect . The second   insight I have gained is that multiple tools can be combined in certain phases of the Design process . However ,   it is important to go through all the phases in order to really explore the core of the problem , a wide range of   possible solutions and being able to choose the best solutions after application / experimentation . 

 5 .   Approach 

 What I would have done differently a next time is to go through the whole Design Thinking process in order   to propose a solution . For this assignment I only focused on the beginning phase . I will need to put the theory   to practice , together with coworkers , in order to create an innovative solution . I find it important to include the   Co - creation tool and get input from other during Mind Mapping , but also in the “ What wows ” and “ What works ”   phases . In my opinion multidisciplinary teams with diverse perspectives makes brainstorming and   deliberation more fruitful . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Sjoerd Van Der Wal
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection Assignment   Design Thinking for Innovation MOOC   July 19th , 2018   Sjoerd Van Der Wal 

 1 .   Challenge 

 The current Covid-19 pandemic is affecting healthcare , the economy , social and organizational wellbeing   around the world . This is also true for a small Island the one I live on . There is only one hospital with 11 ICU   beds on our Island of about 110.000 citizens , which makes the control of spreading and preventative   measures important . There are currently 9 patients who have tested positive . The government has urged   companies to let employees who have a high risk and employees who can work from home , stay home .   However , my employer , the hospital has not yet followed the advice of the government and let people work   from home , because it does not have experience with this and wants to have certain things like criteria and   policy in order before giving employees permission to work at home , thus minimalizing risk of further spread .   This situation is challenging on a national level , but also for businesses , organizations and individuals . 

 2 .   Selection 

 The tool I have used to apply to the abovementioned challenge is Mind Mapping , because it provides   visualization and uncovering underlying patterns in a complex challenge / problem ( reference lecture video   week 4 . Mind Mapping ) . I have chosen to focus on the “ What is ” phase of Design Thinking to conceptualize   what the problem for employees are who are not being permitted to work from home and so create a   foundation of the transition to the following phases “ What if ” , “ What wows ” and “ What works ” . Hopefully with   this information my employer will be able to add this perspective to the “ solution ” and thus the policy that they   are working on to provide their employees safety at work or give them the possibility of working from home . 

 3 .   Application 

 The Mind Map was applied by listing concepts pertaining to the different categories : Challenges , Risks ,   Opportunities and Government Regulations . I listed all concepts which came to mind , which provided a   diverse overview on a sheet of paper and drew arrows to indicate connections in between the categories .   The weakness of this tool is that it lacks input from others , which may mean that there is an incomplete   representation of all factors and connections ( reference ; course videos ) . However , the effectiveness and   added value of the Mind Map is exploring what the problem truly is , before exploring an innovative solution . 

 4 .   Insight 

 The insight gained through this exercise / assignment is that the Mind Map can take a different form depending   on what perspective is taken into account . In my case , I mapped the 4 mentioned categories ( see section 3 ) ,   and included both the organization and the employees perspectives . In my opinion I have in a way combined   the Mind Mapping with an aspect of the Journey Mapping as it provides an ethnographic aspect . The second   insight I have gained is that multiple tools can be combined in certain phases of the Design process . However ,   it is important to go through all the phases in order to really explore the core of the problem , a wide range of   possible solutions and being able to choose the best solutions after application / experimentation . 

 5 .   Approach 

 What I would have done differently a next time is to go through the whole Design Thinking process in order   to propose a solution . For this assignment I only focused on the beginning phase . I will need to put the theory   to practice , together with coworkers , in order to create an innovative solution . I find it important to include the   Co - creation tool and get input from other during Mind Mapping , but also in the “ What wows ” and “ What works ”   phases . In my opinion multidisciplinary teams with diverse perspectives makes brainstorming and   deliberation more fruitful .
### Output: 