Example Reflection – Visualization 

 Challenge 

 Currently I am working for a middle size company , which is marketing already for a long time period components in the B2B business . The company has given me the responsibility to grow a new business pillar in the area of information and digitalization technology in order to generate new business opportunities . IT - solutions requiring a complete new skill set , which were based on the major business not necessary . Digitalization innovation requires a lot process analyses of the AS IS situation and the TO BE situation in terms of innovation . 

 The challenge is , how to work on process innovation in an efficient way . In my case I had a customer who had real pain in the area of claim management and he was looking for idea which should saves dramatically costs . On the other hands , my company was highly interested in a holistic solution , which can be scaled over several customer . Now the challenge was how to tackle the innovation task in most efficient way and a good understanding of all participants . 

 Selection 

 In the case above , I have chosen the tool of visualization in order to visualize the customer pain and the current process . With a visualized process , is it much easier to interact with customer and to challenge the as is situation . Furthermore the visualization showing easily the dependencies between all process steps and creating continues discussion between all stakeholders .   The process diagram creates a deep understanding of the actual situation ( “ what is ” ) and the customer pain . In the second step the visualization is supporting a lot in defining a “ what if ” scenario with all stakeholders . For the visualization we have mainly used white boards which providing a high flexibility on changes and it support collaborative interaction . Moreover the visualization creating an easy platform to show the added value and benefits between “ what is ” and “ what if ” . 

 Application 

 In the first step we have created a group of 5 people which had a very good experience in the customer business in order depict a generic AS IS claim process of our customers . We have used white boards to draw down together in the team the process steps which we are assuming which are might applicable for our customer . The ideas was , at first to confront the customer with our business process analyses in order start a deeper discussion in the TO BE or “ what if ” process . During this exercise , all participants had to contribute to the diagram , by inputs and by creating drawings on the board . As we were believing to got a good understanding of the situation , we have started to think about a holistic idea which improves and innovate the process . Also here we have used the method of process diagrams to get a full picture and deep understanding about the inputs and dependencies . And the end we have spread out all the business benefits which might generate with his idea and we have started to challenges the concept with one of our customer . 

 Insight 

 In general the tool was helping me and my team mates to work on the task in collaborate way , supported the alignment and provided a deeper understanding of the problem . Before everyone was just talking about the customer problem but everyone has his own perspective to the situation . Base on the visualization we were able to get a great internal alignment on the “ what is ” and we were able to tune the process drawing in a continues iterative way . Moreover the tool was providing a better 

 understanding about the business idea to all internal and external stakeholders as well was enabling a deeper discussion on the solution . Without this tool we were n’t be able to get a buy in by our stakeholder and the customer . Visualization enables always a better underrating and creates interaction which leads in better results . 

 Approach 

 The tools was providing fantastic results within the team and creates a buy in of our management . I am very convinced , that we would not have got this result without visualization , Next time would take the same tool again but then in combination with other tools like mind maps . I guess , the combination of right toolset based on the problem statement , could leverage additional positive result . 

 The mind mapping provides created great result to bring ideas or problem in more structured and clustered way . It helps to identify pattern in information chaos which may provide better foundation for the described process visualization . In my case this would might generates even a better understanding about the “ what is ” . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example Reflection – Visualization 

 Challenge 

 Currently I am working for a middle size company , which is marketing already for a long time period components in the B2B business . The company has given me the responsibility to grow a new business pillar in the area of information and digitalization technology in order to generate new business opportunities . IT - solutions requiring a complete new skill set , which were based on the major business not necessary . Digitalization innovation requires a lot process analyses of the AS IS situation and the TO BE situation in terms of innovation . 

 The challenge is , how to work on process innovation in an efficient way . In my case I had a customer who had real pain in the area of claim management and he was looking for idea which should saves dramatically costs . On the other hands , my company was highly interested in a holistic solution , which can be scaled over several customer . Now the challenge was how to tackle the innovation task in most efficient way and a good understanding of all participants . 

 Selection 

 In the case above , I have chosen the tool of visualization in order to visualize the customer pain and the current process . With a visualized process , is it much easier to interact with customer and to challenge the as is situation . Furthermore the visualization showing easily the dependencies between all process steps and creating continues discussion between all stakeholders .   The process diagram creates a deep understanding of the actual situation ( “ what is ” ) and the customer pain . In the second step the visualization is supporting a lot in defining a “ what if ” scenario with all stakeholders . For the visualization we have mainly used white boards which providing a high flexibility on changes and it support collaborative interaction . Moreover the visualization creating an easy platform to show the added value and benefits between “ what is ” and “ what if ” . 

 Application 

 In the first step we have created a group of 5 people which had a very good experience in the customer business in order depict a generic AS IS claim process of our customers . We have used white boards to draw down together in the team the process steps which we are assuming which are might applicable for our customer . The ideas was , at first to confront the customer with our business process analyses in order start a deeper discussion in the TO BE or “ what if ” process . During this exercise , all participants had to contribute to the diagram , by inputs and by creating drawings on the board . As we were believing to got a good understanding of the situation , we have started to think about a holistic idea which improves and innovate the process . Also here we have used the method of process diagrams to get a full picture and deep understanding about the inputs and dependencies . And the end we have spread out all the business benefits which might generate with his idea and we have started to challenges the concept with one of our customer . 

 Insight 

 In general the tool was helping me and my team mates to work on the task in collaborate way , supported the alignment and provided a deeper understanding of the problem . Before everyone was just talking about the customer problem but everyone has his own perspective to the situation . Base on the visualization we were able to get a great internal alignment on the “ what is ” and we were able to tune the process drawing in a continues iterative way . Moreover the tool was providing a better 

 understanding about the business idea to all internal and external stakeholders as well was enabling a deeper discussion on the solution . Without this tool we were n’t be able to get a buy in by our stakeholder and the customer . Visualization enables always a better underrating and creates interaction which leads in better results . 

 Approach 

 The tools was providing fantastic results within the team and creates a buy in of our management . I am very convinced , that we would not have got this result without visualization , Next time would take the same tool again but then in combination with other tools like mind maps . I guess , the combination of right toolset based on the problem statement , could leverage additional positive result . 

 The mind mapping provides created great result to bring ideas or problem in more structured and clustered way . It helps to identify pattern in information chaos which may provide better foundation for the described process visualization . In my case this would might generates even a better understanding about the “ what is ” .
### Output: 