Prepared By Ofelia 

 CHALLENGE & SELECTION 

 One of the most important tool and the relevant tool I learnt is   the visualization tool ( i.e. the visual thinking ) to manage my   stakeholders to understand the extend and depth of the pain   points we are trying to eliminate in our project . The use of diagrams like SIPOC diagram , ishikawa diagram and other sketches to display customers pain points during the onboarding   process which was manually done before we started the project . 

 Visualization is really important for the process of design   thinking because its actually a way of unblocking a different part   of our brain . It allows us to think in a non – verbal way and   access parts of the brain , our creativity . Most design thinkers call   visualization as “ mother of all design tools ” , because they are   used in every stage of the design thinking process .   Visualization   is equal part listening , thinking and drawing . Listening is the   input , thinking is the processing and drawing is the output . These   three skills work together equally in understanding complexity ,   visualization outcomes to create new possibilities 

 APPLICATION 

 I start the process by creating a spaghetti mapping of our   customer onboarding process via in - branch and also linked all the   pain point using the ishikawa diagram and a pictorial description   of the stress level of different categories of the customer during   the onboarding process . The previous process was fraught with   high turn around time , decreased customer satisfaction . 

 The team was grouped into different group to visualize the   different customer segmentation and come up with ways of   increasing the customer satisfaction rate whilst increasing   revenue and customer acquisition . They use of the visualization tool helped to answer they 5 why s   questions used in the agile methodology and the outcome was   the build and use of an online onboarding process and also the   removal of pain points which are not relevant steps and the   reduction of the 14 - steps process flow to   6 - steps processes . This   input really impacted positively in the organization leading to   increase in customer acquisition of about 30 % 

 BAD 

 INSIGHT AND APPROACH 

 What I learnt from using this tool as a solution package to   resolve customers complaint issues around the   onboarding process – is that visualization takes us beyond   just words or language alone . The beauty of using   visualization is that we can ta into a single picture . The   more you begin to use picture , the more you begin to   diagram while you talk and create a visual image for   people of how you are thinking . The team was able to   easily connect to the diagrams and visual displays and   easily wore the shoe of both the customer and an   innovative thinker to help resolve and optimize the   onboarding process . 

 Prepared By Ofelia 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Ofelia, Ofelia
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Prepared By Ofelia 

 CHALLENGE & SELECTION 

 One of the most important tool and the relevant tool I learnt is   the visualization tool ( i.e. the visual thinking ) to manage my   stakeholders to understand the extend and depth of the pain   points we are trying to eliminate in our project . The use of diagrams like SIPOC diagram , ishikawa diagram and other sketches to display customers pain points during the onboarding   process which was manually done before we started the project . 

 Visualization is really important for the process of design   thinking because its actually a way of unblocking a different part   of our brain . It allows us to think in a non – verbal way and   access parts of the brain , our creativity . Most design thinkers call   visualization as “ mother of all design tools ” , because they are   used in every stage of the design thinking process .   Visualization   is equal part listening , thinking and drawing . Listening is the   input , thinking is the processing and drawing is the output . These   three skills work together equally in understanding complexity ,   visualization outcomes to create new possibilities 

 APPLICATION 

 I start the process by creating a spaghetti mapping of our   customer onboarding process via in - branch and also linked all the   pain point using the ishikawa diagram and a pictorial description   of the stress level of different categories of the customer during   the onboarding process . The previous process was fraught with   high turn around time , decreased customer satisfaction . 

 The team was grouped into different group to visualize the   different customer segmentation and come up with ways of   increasing the customer satisfaction rate whilst increasing   revenue and customer acquisition . They use of the visualization tool helped to answer they 5 why s   questions used in the agile methodology and the outcome was   the build and use of an online onboarding process and also the   removal of pain points which are not relevant steps and the   reduction of the 14 - steps process flow to   6 - steps processes . This   input really impacted positively in the organization leading to   increase in customer acquisition of about 30 % 

 BAD 

 INSIGHT AND APPROACH 

 What I learnt from using this tool as a solution package to   resolve customers complaint issues around the   onboarding process – is that visualization takes us beyond   just words or language alone . The beauty of using   visualization is that we can ta into a single picture . The   more you begin to use picture , the more you begin to   diagram while you talk and create a visual image for   people of how you are thinking . The team was able to   easily connect to the diagrams and visual displays and   easily wore the shoe of both the customer and an   innovative thinker to help resolve and optimize the   onboarding process . 

 Prepared By Ofelia
### Output: 