Challenge 

 I work in an environment that revolves around digital solutions . These digital solutions are created to give customers a seamless user experience , but creating or modifying these requires a good working knowledge of abstract processes . For example , the underlying design of a good payment flow in which enables the customer to seamlessly be identified by his / her bank , debit funds securely from his bank account , and provide alternate flows in case the payment fails which also require a logical method for securing inputs and properly managing the customer ’s expectations . Understanding the underlying design would be a challenge if it were described verbally . This is where the visualization method would prove to be useful . 

 Selection 

 In my own understanding of the visualization tool in this module , its method to translate messages into diagrams and images . By relying on visual representations , we would be able to understand abstract concepts and the significant connections between them . I use this method in my daily work to aid myself in understanding the underlying design of the digital services I encounter , as well as communicating my understanding of such to my peers in collaborative sessions . 

 Application 

 This method was most useful when I was tasked to solve a production problem encountered in one of our online payment portals . In line with the overall objective of the organization where I am in , we have several enhancements with our technological platforms . One of which , is a facility that would automate reversal for a specific transaction . This said enhancement is intended to be used in case there are identified errors or failures during client actual payments . 

 My challenge in this initiative was the technology partner demanded that we should describe the specific conditions where this automated reversal facility will be used . At the time , I had a less than adequate knowledge of the payment portal ’s underlying design , and was not able to provide the required conditions immediately . This prevented the partner from employing their solution . 

 To remedy this , I seeked out to our developers to provide inputs to a process map I created for my understanding . With enough inputs , I was able to create a detailed process map that show the detailed flow of events — for the happy flows and the error scenarios . 

 Learning this tool , I was able to collaborate with the technology partner to identify the specific conditions where the automated reversal endpoint will be needed , aiming for a good customer experience . I was even able to share snippets of my process flow to said partner to properly express the specific condition I was referring to . We ’re now expecting this new design to be deployed by the partner in production soon . 

 Insight 

 I initially used the visualization tool as a self - learning tool , to better understand the design of specific processes . In time , and after improving my technique for creating visual process flows , I was able to use this tool to effectively express myself to others with minimal verbal effort . I find this most useful in meetings where I can simply show a slide of a process flow with minimal text , and focus my discussion points within that slide . 

 Approach 

 Although process flows may look standardized , I realized that certain types of process flows work best in certain situations . However , a simple process flows work best for short presentations or for audiences where a detailed description is unnecessary . It is now up to me to determine to gauge situations and apply the best way to visualize my ideas . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge 

 I work in an environment that revolves around digital solutions . These digital solutions are created to give customers a seamless user experience , but creating or modifying these requires a good working knowledge of abstract processes . For example , the underlying design of a good payment flow in which enables the customer to seamlessly be identified by his / her bank , debit funds securely from his bank account , and provide alternate flows in case the payment fails which also require a logical method for securing inputs and properly managing the customer ’s expectations . Understanding the underlying design would be a challenge if it were described verbally . This is where the visualization method would prove to be useful . 

 Selection 

 In my own understanding of the visualization tool in this module , its method to translate messages into diagrams and images . By relying on visual representations , we would be able to understand abstract concepts and the significant connections between them . I use this method in my daily work to aid myself in understanding the underlying design of the digital services I encounter , as well as communicating my understanding of such to my peers in collaborative sessions . 

 Application 

 This method was most useful when I was tasked to solve a production problem encountered in one of our online payment portals . In line with the overall objective of the organization where I am in , we have several enhancements with our technological platforms . One of which , is a facility that would automate reversal for a specific transaction . This said enhancement is intended to be used in case there are identified errors or failures during client actual payments . 

 My challenge in this initiative was the technology partner demanded that we should describe the specific conditions where this automated reversal facility will be used . At the time , I had a less than adequate knowledge of the payment portal ’s underlying design , and was not able to provide the required conditions immediately . This prevented the partner from employing their solution . 

 To remedy this , I seeked out to our developers to provide inputs to a process map I created for my understanding . With enough inputs , I was able to create a detailed process map that show the detailed flow of events — for the happy flows and the error scenarios . 

 Learning this tool , I was able to collaborate with the technology partner to identify the specific conditions where the automated reversal endpoint will be needed , aiming for a good customer experience . I was even able to share snippets of my process flow to said partner to properly express the specific condition I was referring to . We ’re now expecting this new design to be deployed by the partner in production soon . 

 Insight 

 I initially used the visualization tool as a self - learning tool , to better understand the design of specific processes . In time , and after improving my technique for creating visual process flows , I was able to use this tool to effectively express myself to others with minimal verbal effort . I find this most useful in meetings where I can simply show a slide of a process flow with minimal text , and focus my discussion points within that slide . 

 Approach 

 Although process flows may look standardized , I realized that certain types of process flows work best in certain situations . However , a simple process flows work best for short presentations or for audiences where a detailed description is unnecessary . It is now up to me to determine to gauge situations and apply the best way to visualize my ideas .
### Output: 