VISUALIZATION 

 Challenge and Selection 

 The tool I selected is visualization since my job involves explaining concepts to 

 customers .Customers were not understanding and retaining information as much as it was   needed .A visit to a customer to verbally present the business idea was proving challenging since   most customers would forget in a day or two what we had   explained .We decided to come up   with a way of explaining to customers and aimed to capture their attention for a short time and   ensure they retain information to make the process of call back for feedback easier .Initially   when we called customers and introduced ourselves and the company they could not recall   leading to have to do the presentation all over again which was time consuming . 

 Visualization is representation of information using mental images and pictures .It would 

 be good tool to use since it gives the customer a clear visual image .The customer can easily   understand the data and create an image which is more likely easy to remember .The customer   can also processes large amounts of data in a simply and fast way .Customers are also engaged   and can in turn ask questions back to ensure customer satisfaction and high interest in the   product . 

 Application 

 We as team decided to do illustrations to customers as we jot down on a note book they 

 can see from where they are standing .We noted as soon as we started jotting down on the note   books the customer would immediately look at what we are writing .We were also able to see   instances where the customer had questions or are still on course and paying attention .Such   instances can be a sign on when to stop and let the customer ask the question or carry on with the   presentation .We also decided to supplementing it with pamphlets with different features of the   product .This was handed to the customer after the presentation to look through it during their   free time .It was noted customers were engaging us with questions unlike before .The call back   process would also take a shorter period since they would remember the company ’s name . 

 The team was also provided with PowerPoints presentations that was to be mailed to 

 customers .They were brief presentations with pictures on how to use the product step by step   .They gave brief explanations on the different features and advantages of the product .For   customers with limited time we would encourage them to share their email to mail the   presentations to them and later engage them through their emails .Customers would go through   the presentation and mail any questions which we would easily respond to them . 

 Insight and Approach 

 This tool was very useful and solved our initial communication problem .The customers 

 being of a different level of education as the staff had brought about the challenge in   communication .However the solution was as simple as engaging the customer using diagram   and images to enhance understanding .Visualization simplified our work since customers   retained the information long enough for us to do a follow up which save employees a lot of time   .Customers have also shown increased interest in the product since they find it relatable to them . 

 Alternatively the company is looking into using story - telling to convey messages to the 

 customers .Since the organization is an Social economic empowerment platform they can get one   of the users to tell their story how the product changed their lives .This would invoke an   emotional response to users which is also a good way to prove that we are there to serve and   better their lives . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: VISUALIZATION 

 Challenge and Selection 

 The tool I selected is visualization since my job involves explaining concepts to 

 customers .Customers were not understanding and retaining information as much as it was   needed .A visit to a customer to verbally present the business idea was proving challenging since   most customers would forget in a day or two what we had   explained .We decided to come up   with a way of explaining to customers and aimed to capture their attention for a short time and   ensure they retain information to make the process of call back for feedback easier .Initially   when we called customers and introduced ourselves and the company they could not recall   leading to have to do the presentation all over again which was time consuming . 

 Visualization is representation of information using mental images and pictures .It would 

 be good tool to use since it gives the customer a clear visual image .The customer can easily   understand the data and create an image which is more likely easy to remember .The customer   can also processes large amounts of data in a simply and fast way .Customers are also engaged   and can in turn ask questions back to ensure customer satisfaction and high interest in the   product . 

 Application 

 We as team decided to do illustrations to customers as we jot down on a note book they 

 can see from where they are standing .We noted as soon as we started jotting down on the note   books the customer would immediately look at what we are writing .We were also able to see   instances where the customer had questions or are still on course and paying attention .Such   instances can be a sign on when to stop and let the customer ask the question or carry on with the   presentation .We also decided to supplementing it with pamphlets with different features of the   product .This was handed to the customer after the presentation to look through it during their   free time .It was noted customers were engaging us with questions unlike before .The call back   process would also take a shorter period since they would remember the company ’s name . 

 The team was also provided with PowerPoints presentations that was to be mailed to 

 customers .They were brief presentations with pictures on how to use the product step by step   .They gave brief explanations on the different features and advantages of the product .For   customers with limited time we would encourage them to share their email to mail the   presentations to them and later engage them through their emails .Customers would go through   the presentation and mail any questions which we would easily respond to them . 

 Insight and Approach 

 This tool was very useful and solved our initial communication problem .The customers 

 being of a different level of education as the staff had brought about the challenge in   communication .However the solution was as simple as engaging the customer using diagram   and images to enhance understanding .Visualization simplified our work since customers   retained the information long enough for us to do a follow up which save employees a lot of time   .Customers have also shown increased interest in the product since they find it relatable to them . 

 Alternatively the company is looking into using story - telling to convey messages to the 

 customers .Since the organization is an Social economic empowerment platform they can get one   of the users to tell their story how the product changed their lives .This would invoke an   emotional response to users which is also a good way to prove that we are there to serve and   better their lives .
### Output: 