Design Thinking for Innovation – Peer Graded Assignment   Title : Design Thinking for clarifying institutional needs and expectations   Author : Louise Bennani 

 Challenge & Selection 

 In a context of rapidly evolving technologies , business models , demographics , and   constant changing needs and expectations , the way training institutions understand   their mission and perform their work has profoundly changed . As a result , the   management board of our university has decided to set up an appropriate   intelligence and prospective system to increase the institutional watch - keeping   capability , share knowledge , anticipate trends and improve the quality of our   services . However the expressed need was very vague and required clarification . So   I have been asked to address this challenge and help the board to clarify their need   as a baseline for a future project . 

 Amongst the four design thinking tools presented in the course , I have selected the   visualization tool ( Module 1 ) that seemed in my view to be the most appropriate for   starting the reflection process , highlight the range of different representations   associated with the challenge of institutional intelligence and achieve a shared   understanding of the need . I use this approach often now with project team members   or stakeholders groups with various background and expertise to help them get to   know each other better , foster collaboration and demonstrate the value of diversity in   the design process of any new projects . As Angela Myer , an experienced designer ,   explains in the video , visualization is actually « a way of unlocking a different part of   brain . It allows us to think in a nonverbal way ( … ) and to access parts of our brain ,   parts of our creativity , that we might not normally be using in the course of   conversation . » 

 Application 

 My first action was to meet with the member of the executive board in charge of   quality to get a better understanding of her expectations and ensure her ownership   and support . Then we jointly decided to gather together all the members of the board   and to invite them to participate in a three - hour workshop . 

 I started the workshop process by asking participants to put into words what the   concept of institutional intelligence was meaning to them without any limitation or   judgment . As each participant was bringing forth their own ideas , I collected answers ,   recorded them on flipchart and created a view that combined all contributions   classified by broad categories clearly identifiable by a colour code . 

 The next step was to describe the current state and to envision the future . To that   end , I used the first two phases of the Design Thinking process : 1 . What is ? 2 . What   if ? The What is phase allowed us to clarify what we did know about current and   future trends , what we did not know , what we did need to know , and how we would   learn what we would need to know . The What if phase allowed us to explore all   possible options and constraints in putting in place an intelligence and prospective   system within the organization . 

 Insight & Approach 

 The workshop has led to very insightful interventions and enabled us to clarify the   institutional need , opportunities and constraints , but also to identify available internal   expertise . This proves the usefulness and applicability of visualization as a powerful   tool to clarify one ’s own thoughts and ideas and share them with a group . 

 I do note , though , that participants tend to limit their reflection to what they do know   or need in their respective spheres of activity – or limit themselves in their mode of   thinking – and often miss the opportunity to explore new areas . Maybe next time I   could borrow Dr. Edward de Bono 's Six Thinking Hats ® approach to enlarge the   reflection and discussion , by looking at options from a range of different   perspectives : information known or needed ( White Hat ) , positives and probe for   value and benefit ( Yellow Hat ) , difficulties and threats ( Black Hat ) , feelings ( Red Hat ) ,   new ideas and alternatives ( Green Hat ) . This simple , effective technique may help   the group become even more productive .     January 18th , 2018 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Louise Bennani
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Design Thinking for Innovation – Peer Graded Assignment   Title : Design Thinking for clarifying institutional needs and expectations   Author : Louise Bennani 

 Challenge & Selection 

 In a context of rapidly evolving technologies , business models , demographics , and   constant changing needs and expectations , the way training institutions understand   their mission and perform their work has profoundly changed . As a result , the   management board of our university has decided to set up an appropriate   intelligence and prospective system to increase the institutional watch - keeping   capability , share knowledge , anticipate trends and improve the quality of our   services . However the expressed need was very vague and required clarification . So   I have been asked to address this challenge and help the board to clarify their need   as a baseline for a future project . 

 Amongst the four design thinking tools presented in the course , I have selected the   visualization tool ( Module 1 ) that seemed in my view to be the most appropriate for   starting the reflection process , highlight the range of different representations   associated with the challenge of institutional intelligence and achieve a shared   understanding of the need . I use this approach often now with project team members   or stakeholders groups with various background and expertise to help them get to   know each other better , foster collaboration and demonstrate the value of diversity in   the design process of any new projects . As Angela Myer , an experienced designer ,   explains in the video , visualization is actually « a way of unlocking a different part of   brain . It allows us to think in a nonverbal way ( … ) and to access parts of our brain ,   parts of our creativity , that we might not normally be using in the course of   conversation . » 

 Application 

 My first action was to meet with the member of the executive board in charge of   quality to get a better understanding of her expectations and ensure her ownership   and support . Then we jointly decided to gather together all the members of the board   and to invite them to participate in a three - hour workshop . 

 I started the workshop process by asking participants to put into words what the   concept of institutional intelligence was meaning to them without any limitation or   judgment . As each participant was bringing forth their own ideas , I collected answers ,   recorded them on flipchart and created a view that combined all contributions   classified by broad categories clearly identifiable by a colour code . 

 The next step was to describe the current state and to envision the future . To that   end , I used the first two phases of the Design Thinking process : 1 . What is ? 2 . What   if ? The What is phase allowed us to clarify what we did know about current and   future trends , what we did not know , what we did need to know , and how we would   learn what we would need to know . The What if phase allowed us to explore all   possible options and constraints in putting in place an intelligence and prospective   system within the organization . 

 Insight & Approach 

 The workshop has led to very insightful interventions and enabled us to clarify the   institutional need , opportunities and constraints , but also to identify available internal   expertise . This proves the usefulness and applicability of visualization as a powerful   tool to clarify one ’s own thoughts and ideas and share them with a group . 

 I do note , though , that participants tend to limit their reflection to what they do know   or need in their respective spheres of activity – or limit themselves in their mode of   thinking – and often miss the opportunity to explore new areas . Maybe next time I   could borrow Dr. Edward de Bono 's Six Thinking Hats ® approach to enlarge the   reflection and discussion , by looking at options from a range of different   perspectives : information known or needed ( White Hat ) , positives and probe for   value and benefit ( Yellow Hat ) , difficulties and threats ( Black Hat ) , feelings ( Red Hat ) ,   new ideas and alternatives ( Green Hat ) . This simple , effective technique may help   the group become even more productive .     January 18th , 2018
### Output: 