Final Assignment 

 I set out for myself the following design thinking tool Visualization : 

 Challenge : 

 I am an employee in the Municipality of Abu Dhabi City , and the   challenge is the basis of our work , as we work as a team seeking to   provide the best services . Previously , the client had come to the   municipality headquarters to submit his service transactions , and that took   some time as he had to take a number and then wait a little while it was   his turn and then presented his transactions , then he returned again when   he received a text message on his phone to complete the transaction and   he had to return once Another to receive his transactions . The challenge   was our goal in providing the best customer services , as we tended to   transfer all services via mobile applications online and the customer does   not need to go to the headquarters of the municipality . 

 Selection : 

 We , as the customer service team at the Abu Dhabi Municipality Center ,   discussed the activities necessary for the Abu Dhabi sustainable vision   and identified design thinking tools and training courses for the team , and   our goal was to complete the transactions quickly and that the services do   not take any time and become the number one in providing services 

 Application 

 We developed a vision to save time and effort for the customer using the   latest digital technology and we proposed to submit the transactions   electronically and we updated the organization 's website through a   specialized information technology team so that the customer can submit   the transaction electronically and the work receives a notification to   respond to his transaction via email and a message on his mobile phone   and therefore we have provided The client 's time and effort and on the   other hand the employee must respond quickly . We do not complete the   submitted transactions electronically . This is the real challenge so that   there is no waiting time for the transaction to be carried out . Also , we 

 have also introduced social media and some applications so that the   customer can inquire and send suggestions and fruitful communication . 

 Insight : 

 We have provided new online services with a comprehensive explanation   of how to use them . We used an approach in design thinking that allowed   us to ask good questions , develop and understand customers ' needs more   deeply and take customer opinions about the nature of new services   provided and the extent of customer satisfaction with them and we   launched fixed lines to communicate with customers and solve any   problem or inquiry requested by the customer 

 As a customer service department , we conduct future reviews to improve   performance insights and collect survey statistics for innovative design   thinking . 

 Approach : 

 We will use design thinking tools because they are appropriate to the   nature of our work , and thus we have a timetable for the implementation   of future tasks according to the vision of sustainable Abu Dhabi City . By   this we confirm that our team has acquired insight and a wonderful future   insight of what will be the case in providing services in the future and   how to launch and monitor progress in implementation   . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Final Assignment 

 I set out for myself the following design thinking tool Visualization : 

 Challenge : 

 I am an employee in the Municipality of Abu Dhabi City , and the   challenge is the basis of our work , as we work as a team seeking to   provide the best services . Previously , the client had come to the   municipality headquarters to submit his service transactions , and that took   some time as he had to take a number and then wait a little while it was   his turn and then presented his transactions , then he returned again when   he received a text message on his phone to complete the transaction and   he had to return once Another to receive his transactions . The challenge   was our goal in providing the best customer services , as we tended to   transfer all services via mobile applications online and the customer does   not need to go to the headquarters of the municipality . 

 Selection : 

 We , as the customer service team at the Abu Dhabi Municipality Center ,   discussed the activities necessary for the Abu Dhabi sustainable vision   and identified design thinking tools and training courses for the team , and   our goal was to complete the transactions quickly and that the services do   not take any time and become the number one in providing services 

 Application 

 We developed a vision to save time and effort for the customer using the   latest digital technology and we proposed to submit the transactions   electronically and we updated the organization 's website through a   specialized information technology team so that the customer can submit   the transaction electronically and the work receives a notification to   respond to his transaction via email and a message on his mobile phone   and therefore we have provided The client 's time and effort and on the   other hand the employee must respond quickly . We do not complete the   submitted transactions electronically . This is the real challenge so that   there is no waiting time for the transaction to be carried out . Also , we 

 have also introduced social media and some applications so that the   customer can inquire and send suggestions and fruitful communication . 

 Insight : 

 We have provided new online services with a comprehensive explanation   of how to use them . We used an approach in design thinking that allowed   us to ask good questions , develop and understand customers ' needs more   deeply and take customer opinions about the nature of new services   provided and the extent of customer satisfaction with them and we   launched fixed lines to communicate with customers and solve any   problem or inquiry requested by the customer 

 As a customer service department , we conduct future reviews to improve   performance insights and collect survey statistics for innovative design   thinking . 

 Approach : 

 We will use design thinking tools because they are appropriate to the   nature of our work , and thus we have a timetable for the implementation   of future tasks according to the vision of sustainable Abu Dhabi City . By   this we confirm that our team has acquired insight and a wonderful future   insight of what will be the case in providing services in the future and   how to launch and monitor progress in implementation   .
### Output: 