Leading the Learning with Design Thinking   Design Thinking for Innovation – Peer Graded Assessment   Antonio Ledezma   March 15 , 2018     Challenge   I work for a Pharmaceutical Company , and we follow our parent organization ’s   business planning process of developing “ Mid - Term Plans ( MTP ) ” that are 3 - year   road maps that help us map our departmental goals to the overall corporate   goals .   We are nearing the end of the MTP that covered 2009 - 2015 for the   Training Department , and will be preparing to refresh our goals for 2019 - 2021 .   In   the past , the Leadership team has completed this exercise on our own , and then   cascaded our plan down to the rest of the department .   I believe that we have an   opportunity to improve upon our plans by including the individual trainers and   support staff in this process .   Applying the principles learned in this course ,   specifically the idea generation insights from Week 3 , could really provide us with   a robust plan for the next three years .     Selection   My rationale behind choosing to leverage idea generation stems from the   thinking around the questions “ What is ” and “ What if ” .   As a Training Department ,   our Vision is to Lead the Learning for our customers .   You will note that we do   not say “ training ” and that is by design .   We strive to make our classroom events   more than traditional lecture sessions with interactive workshops , the inclusion of   technology , and leveraging different room layouts for a more immersive feel .   In   the spirit of keeping things fresh – using “ What is ” could be a perfect start for   taking a look at our learners , how they learn today compared to how our classes   function , and to really dig into their needs .   Then we can leverage “ What if ”   sessions to build out a host of ideas that can reinvigorate what we do .   The goal   would be to end up with a practical plan that focuses on both near- and long - term   opportunities to enhance our learning platform .     Application / Approach   I will outline my application and approach through a description of a series of   planned workshops .   Unfortunately , as we are on a Fiscal Year , this course has   coincided with year - end business , and I will not have the opportunity to run the   sessions and report outcomes .   I will provide context around expected outcomes   that will be hypothetical in nature , and hope that they will help illustrate the vision   for how I will apply my learning .       As is standard practice for our planning sessions , each team will be required to   bring research to help shape the discussion .   Our team spends 2 - 3 days per   month engaging directly with our customers in the field .   They have already been   given direction to spend time discussing how our representatives learn in their   day - to - day business .   What is their method for learning during the day - do they   take time during sales calls to review marketing materials ?   What is their 

 preferred method for learning - are they listening to developmental podcasts or   reading books / blogs ?   What is their favorite tool to use for learning - are there   any apps they use on a personal basis to develop themselves , maybe learning a   new language ?   The most important question to ask – what is their biggest   challenge in continuing their development with our organization .       Our first session will focus on this research and we will develop our Napkin   Patches based on common areas across each team .   Following our team read   outs , the group will be divided into mixed teams ( to maximize different views &   thoughts ) to determine the needs and benefits of our customers , and leveraging   our white boards in the Learning Lab we ’ll identify our baseline plan for the   current year , as well as those ideas that will take a few more years to develop .     The next session will be our “ What If ” session where teams will begin to gather   their ideas for how our plans can meet the identified needs , and to do so in a   fashion that really evolves our ability to Lead the Learning .   We will again use   mixed groups to maximize our ideas , and will spend time discussing ideas and   building out our Napkins .   Since we have two primary types of learning –   classroom and virtual – we will use different colored post - it notes to identify   where ideas fit for delivery methods .   In addition , we have a Learning Technology   team that focuses on novel methods for training delivery – virtual , eLearning ,   apps , etc . – so they will have a different color to identify any new technologies   that we would need to invest in or pilot .       Ideas from this session will further be grouped into “ Now ” sections to help build   out near - term initiatives , and “ Future ” sections to identify those that will need   more time to develop and implement .   These will finalize our Napkins as the team   can group them further into Big Ideas that we can align to the business needs of   the organization , and map out our MTP for 2019 - 2021 .     Insight   As I stated earlier , our Leadership Team traditionally sets the direction for our   Department as it pertains to aligning with corporate goals .   These plans tie to   business need and our delivery methods fall within a typical learning and   development framework for supporting the training needs of our organization .   In   essence , we build what the business asks for to meet their goal , and run   workshops to help communicate them .       This method will enable us to bring more innovative ideas to the table , but more   importantly , ideas built for our customers based on their preferences .   We have   the ability to design learning programs that are atypical in nature , and go beyond   our standard workshops or virtual classrooms .   By gaining feedback from our   customers , they can feel like they are a part of their own development .   In   addition , bringing the full department into the discussion and development of our   plans should provide a connected team , which can ultimately lead us to success   through a sense of ownership and shared direction . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Antonio Ledezma
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Leading the Learning with Design Thinking   Design Thinking for Innovation – Peer Graded Assessment   Antonio Ledezma   March 15 , 2018     Challenge   I work for a Pharmaceutical Company , and we follow our parent organization ’s   business planning process of developing “ Mid - Term Plans ( MTP ) ” that are 3 - year   road maps that help us map our departmental goals to the overall corporate   goals .   We are nearing the end of the MTP that covered 2009 - 2015 for the   Training Department , and will be preparing to refresh our goals for 2019 - 2021 .   In   the past , the Leadership team has completed this exercise on our own , and then   cascaded our plan down to the rest of the department .   I believe that we have an   opportunity to improve upon our plans by including the individual trainers and   support staff in this process .   Applying the principles learned in this course ,   specifically the idea generation insights from Week 3 , could really provide us with   a robust plan for the next three years .     Selection   My rationale behind choosing to leverage idea generation stems from the   thinking around the questions “ What is ” and “ What if ” .   As a Training Department ,   our Vision is to Lead the Learning for our customers .   You will note that we do   not say “ training ” and that is by design .   We strive to make our classroom events   more than traditional lecture sessions with interactive workshops , the inclusion of   technology , and leveraging different room layouts for a more immersive feel .   In   the spirit of keeping things fresh – using “ What is ” could be a perfect start for   taking a look at our learners , how they learn today compared to how our classes   function , and to really dig into their needs .   Then we can leverage “ What if ”   sessions to build out a host of ideas that can reinvigorate what we do .   The goal   would be to end up with a practical plan that focuses on both near- and long - term   opportunities to enhance our learning platform .     Application / Approach   I will outline my application and approach through a description of a series of   planned workshops .   Unfortunately , as we are on a Fiscal Year , this course has   coincided with year - end business , and I will not have the opportunity to run the   sessions and report outcomes .   I will provide context around expected outcomes   that will be hypothetical in nature , and hope that they will help illustrate the vision   for how I will apply my learning .       As is standard practice for our planning sessions , each team will be required to   bring research to help shape the discussion .   Our team spends 2 - 3 days per   month engaging directly with our customers in the field .   They have already been   given direction to spend time discussing how our representatives learn in their   day - to - day business .   What is their method for learning during the day - do they   take time during sales calls to review marketing materials ?   What is their 

 preferred method for learning - are they listening to developmental podcasts or   reading books / blogs ?   What is their favorite tool to use for learning - are there   any apps they use on a personal basis to develop themselves , maybe learning a   new language ?   The most important question to ask – what is their biggest   challenge in continuing their development with our organization .       Our first session will focus on this research and we will develop our Napkin   Patches based on common areas across each team .   Following our team read   outs , the group will be divided into mixed teams ( to maximize different views &   thoughts ) to determine the needs and benefits of our customers , and leveraging   our white boards in the Learning Lab we ’ll identify our baseline plan for the   current year , as well as those ideas that will take a few more years to develop .     The next session will be our “ What If ” session where teams will begin to gather   their ideas for how our plans can meet the identified needs , and to do so in a   fashion that really evolves our ability to Lead the Learning .   We will again use   mixed groups to maximize our ideas , and will spend time discussing ideas and   building out our Napkins .   Since we have two primary types of learning –   classroom and virtual – we will use different colored post - it notes to identify   where ideas fit for delivery methods .   In addition , we have a Learning Technology   team that focuses on novel methods for training delivery – virtual , eLearning ,   apps , etc . – so they will have a different color to identify any new technologies   that we would need to invest in or pilot .       Ideas from this session will further be grouped into “ Now ” sections to help build   out near - term initiatives , and “ Future ” sections to identify those that will need   more time to develop and implement .   These will finalize our Napkins as the team   can group them further into Big Ideas that we can align to the business needs of   the organization , and map out our MTP for 2019 - 2021 .     Insight   As I stated earlier , our Leadership Team traditionally sets the direction for our   Department as it pertains to aligning with corporate goals .   These plans tie to   business need and our delivery methods fall within a typical learning and   development framework for supporting the training needs of our organization .   In   essence , we build what the business asks for to meet their goal , and run   workshops to help communicate them .       This method will enable us to bring more innovative ideas to the table , but more   importantly , ideas built for our customers based on their preferences .   We have   the ability to design learning programs that are atypical in nature , and go beyond   our standard workshops or virtual classrooms .   By gaining feedback from our   customers , they can feel like they are a part of their own development .   In   addition , bringing the full department into the discussion and development of our   plans should provide a connected team , which can ultimately lead us to success   through a sense of ownership and shared direction .
### Output: 