1- Challenge : 

 I am managing maintenance team in technical department of mobile operator . We have sales 

 issue in certain geographical area because of network degradation . So we kicked - off a project to   enhance this area ’s KPIs to be able to acquire new customers and obtain 10 % revenue increase . That   should be achieved of network availability enhanced by 20 % within the current resources restrictions .   Management set 3 months due date to achieve this target . Area nature has two main obstacles ; 1st is   the electricity repeated problems and that controlled by the government , 2nd is internal factors ( budget ,   resources competencies , process delay , spare parts management … etc . ) 

 2- Selection 

 Mind mapping is the most tool close to engineering thinking , so we decided to use this useful 

 tool . 

 3- Application 

 First , we defined our challenge and previously noticed inefficient solutions . Analysis was 

 previously prepared from network and market point of view . Second , we generated lots of ideas to   overcome the current degradation . We did not judge any of them . Plenty of ideas came up after about 2   hours of discussion start . Third , we proceeded with assumption testing and tried to test these ideas by   applying to historical data and/or technical tools . Finally , we applied the wow ideas and noticeable   enhancement showed in the first 1 week . 

 4- Insight 

 Design thinking tools has a very structured techniques that helped me reach outcomes 

 quickly and efficiently . The concept of testing new ideas is totally new for me . I used to protect my   idea and apply it either it is tested or not . 

 5- Approach 

 Next time I would pass through the same tool steps but more quickly . We learnt now how to 

 generate , select , and test ideas efficiently . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: 1- Challenge : 

 I am managing maintenance team in technical department of mobile operator . We have sales 

 issue in certain geographical area because of network degradation . So we kicked - off a project to   enhance this area ’s KPIs to be able to acquire new customers and obtain 10 % revenue increase . That   should be achieved of network availability enhanced by 20 % within the current resources restrictions .   Management set 3 months due date to achieve this target . Area nature has two main obstacles ; 1st is   the electricity repeated problems and that controlled by the government , 2nd is internal factors ( budget ,   resources competencies , process delay , spare parts management … etc . ) 

 2- Selection 

 Mind mapping is the most tool close to engineering thinking , so we decided to use this useful 

 tool . 

 3- Application 

 First , we defined our challenge and previously noticed inefficient solutions . Analysis was 

 previously prepared from network and market point of view . Second , we generated lots of ideas to   overcome the current degradation . We did not judge any of them . Plenty of ideas came up after about 2   hours of discussion start . Third , we proceeded with assumption testing and tried to test these ideas by   applying to historical data and/or technical tools . Finally , we applied the wow ideas and noticeable   enhancement showed in the first 1 week . 

 4- Insight 

 Design thinking tools has a very structured techniques that helped me reach outcomes 

 quickly and efficiently . The concept of testing new ideas is totally new for me . I used to protect my   idea and apply it either it is tested or not . 

 5- Approach 

 Next time I would pass through the same tool steps but more quickly . We learnt now how to 

 generate , select , and test ideas efficiently .
### Output: 