Applying Learning Launch Tool to Reduce Customers Churn 

 Challenge : 

 I have been associating with Telecom Company for a decade and we face critical issues in 

 retaining the customers when they come up with better tariff offered by other Telecom companies   irrespective of best quality of service and signal coverage provided by us . Customers are very keen on   the lowest price with highest talk time and speedy net connection . 

 Selection : 

 We had a set of discussion within the team with historical data on how to retain the customers 

 in our network and reduce customers churn . We analyzed competitor ’s tariff and found the market is   very completive in terms of price and internet speed . 

 Finally , we have learnt that to revise our company tariff more competitive in the market in 

 terms of voice call and net connectivity and offer discounts based on the customer revenue , by doing   this we can retain our customers in our network and customers also happy by getting discounts based   on their usage , we have planned the discounts plan only for 3 Months time which will change the   customer mindset to set right path among competitor 

 So , we have chosen Learning launch Tool to test our leanings whether will direct towards 

 positive or negative . 

 Application : 

 We have trained our customer care executives and Retention Managers for running this project 

 for 3 Months time , and implemented with clear cut direction and guidance , there was a massive success   from the day one when we greet the customers with real time response with competitive tariff and they   are more satisfied with the offers given to them . Since we have better quality of service and better   coverage among the competitors , customers are happily moved out from our stores and company   revenue also drastically picked up during the project period 

 Insight 

 Customers are very keen on lowest price with more benefits on their day to day life , if any 

 product which will satisfy the customers need more effectively and met their need , they will go for it   rather than quality of the product . But when the company focuses on quality as well as better price will   survive in the market , when the quality become worse , then customers will try to move for an another   company product , it is an indirect impact to the company . 

 Approach 

 Targeting the audience , setting the right people in the project , executing with sufficient training 

 and materials are very important when we implement any project , and another most important is   aligning the systems to monitor the project progress at any point of time . 

 We would like to work towards improving our customer ’s satisfaction by applying Learning 

 Launch Tool more effectively , so that we proactively retain our customers with us for life time . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Applying Learning Launch Tool to Reduce Customers Churn 

 Challenge : 

 I have been associating with Telecom Company for a decade and we face critical issues in 

 retaining the customers when they come up with better tariff offered by other Telecom companies   irrespective of best quality of service and signal coverage provided by us . Customers are very keen on   the lowest price with highest talk time and speedy net connection . 

 Selection : 

 We had a set of discussion within the team with historical data on how to retain the customers 

 in our network and reduce customers churn . We analyzed competitor ’s tariff and found the market is   very completive in terms of price and internet speed . 

 Finally , we have learnt that to revise our company tariff more competitive in the market in 

 terms of voice call and net connectivity and offer discounts based on the customer revenue , by doing   this we can retain our customers in our network and customers also happy by getting discounts based   on their usage , we have planned the discounts plan only for 3 Months time which will change the   customer mindset to set right path among competitor 

 So , we have chosen Learning launch Tool to test our leanings whether will direct towards 

 positive or negative . 

 Application : 

 We have trained our customer care executives and Retention Managers for running this project 

 for 3 Months time , and implemented with clear cut direction and guidance , there was a massive success   from the day one when we greet the customers with real time response with competitive tariff and they   are more satisfied with the offers given to them . Since we have better quality of service and better   coverage among the competitors , customers are happily moved out from our stores and company   revenue also drastically picked up during the project period 

 Insight 

 Customers are very keen on lowest price with more benefits on their day to day life , if any 

 product which will satisfy the customers need more effectively and met their need , they will go for it   rather than quality of the product . But when the company focuses on quality as well as better price will   survive in the market , when the quality become worse , then customers will try to move for an another   company product , it is an indirect impact to the company . 

 Approach 

 Targeting the audience , setting the right people in the project , executing with sufficient training 

 and materials are very important when we implement any project , and another most important is   aligning the systems to monitor the project progress at any point of time . 

 We would like to work towards improving our customer ’s satisfaction by applying Learning 

 Launch Tool more effectively , so that we proactively retain our customers with us for life time .
### Output: 