Reflection – Storytelling 

 Challenge   One of our division ’s core processes , in the organization I am currently part of , is to conduct quality   internal audits to our restaurant operations . This is to ensure compliance to regulatory and statutory   requirement , as well as conformance to the organization ’s quality management systems and existing SOPs   and guidelines . With the conduct of these audits , we can collect masses of data and information to analyze   and interpret . We do capture the VOC ( voice of the customers ) through the restaurant ’s feedback   monitoring system and our internal customer satisfaction survey . But with the volume of these data ,   comes our challenge to interpret and analyze these into something strategic , relevant , and timely for our   stakeholders to appreciate and something to derive top management directions from .      Selection   Our team has adapted and evolved over the years in the way we interpret and utilize our gathered data .   From heavily numbers report and statistics - focused analysis . The principle of storytelling in this design   thinking course is somehow similar to the emerging data storytelling . As taught in the module 2 ,   “ Storytelling says it 's not about the list of things we have to do , it 's about the connection that we give to   people about a piece of information that we 're trying to share . A good story at its essence , is simply   conveying a message that has logic . ” Hence , choosing the principle to infuse our data analysis technique   would be a great tool .     Application    In the same manner with data storytelling , the audit scores and numbers in the audit reports and   spreadsheet will just tell us “ what happened ” but not the why . Thus , we need to connect and corelate the   data and weave the story behind the numbers . What is the story behind the numbers ? They “ why ? ”   behind the high / low results of customer satisfaction survey or even the increase or decrease of customer   feedback in our restaurant . And as the storytelling concludes , the “ how s ” will fold as part of the story .   “ How can we address this issue ? How can improve from here ? How can we elevate customer ’s   experience ” and so on and so on .        Insight   With the use of the storytelling tool in our data processing , we were able to gather insights strategically .   The stories behind the numbers -the customer ’s feedback , specifically what do the customers really trying   to say immensely help our organization in addressing and correcting issues as well as implementing   preventive measure to avoid recurrence . More importantly , with the customer ’s stories , insights and   analyzed preference , we were able to effective drive continuous improvement project based on those   analysis .       Approach   In today ’s fast - paced environment , organization needs to be fast , adept and agile thus , we are currently   looking to level up our data storytelling to data foresighting . From learning the stories , knowing the   customer ’s want , need and preference , we are aiming to anticipate it and craft our organizational   strategies and management relevant directions based on those findings . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Storytelling 

 Challenge   One of our division ’s core processes , in the organization I am currently part of , is to conduct quality   internal audits to our restaurant operations . This is to ensure compliance to regulatory and statutory   requirement , as well as conformance to the organization ’s quality management systems and existing SOPs   and guidelines . With the conduct of these audits , we can collect masses of data and information to analyze   and interpret . We do capture the VOC ( voice of the customers ) through the restaurant ’s feedback   monitoring system and our internal customer satisfaction survey . But with the volume of these data ,   comes our challenge to interpret and analyze these into something strategic , relevant , and timely for our   stakeholders to appreciate and something to derive top management directions from .      Selection   Our team has adapted and evolved over the years in the way we interpret and utilize our gathered data .   From heavily numbers report and statistics - focused analysis . The principle of storytelling in this design   thinking course is somehow similar to the emerging data storytelling . As taught in the module 2 ,   “ Storytelling says it 's not about the list of things we have to do , it 's about the connection that we give to   people about a piece of information that we 're trying to share . A good story at its essence , is simply   conveying a message that has logic . ” Hence , choosing the principle to infuse our data analysis technique   would be a great tool .     Application    In the same manner with data storytelling , the audit scores and numbers in the audit reports and   spreadsheet will just tell us “ what happened ” but not the why . Thus , we need to connect and corelate the   data and weave the story behind the numbers . What is the story behind the numbers ? They “ why ? ”   behind the high / low results of customer satisfaction survey or even the increase or decrease of customer   feedback in our restaurant . And as the storytelling concludes , the “ how s ” will fold as part of the story .   “ How can we address this issue ? How can improve from here ? How can we elevate customer ’s   experience ” and so on and so on .        Insight   With the use of the storytelling tool in our data processing , we were able to gather insights strategically .   The stories behind the numbers -the customer ’s feedback , specifically what do the customers really trying   to say immensely help our organization in addressing and correcting issues as well as implementing   preventive measure to avoid recurrence . More importantly , with the customer ’s stories , insights and   analyzed preference , we were able to effective drive continuous improvement project based on those   analysis .       Approach   In today ’s fast - paced environment , organization needs to be fast , adept and agile thus , we are currently   looking to level up our data storytelling to data foresighting . From learning the stories , knowing the   customer ’s want , need and preference , we are aiming to anticipate it and craft our organizational   strategies and management relevant directions based on those findings .
### Output: 