Challenge & Selection : To improve Customer milestone with a stronger feedback mechanism and   increased touch points thereby working on the increased customer lifetime to create stickiness . I am   using Visualization tool to view the long - term relationship with the customers and to be able to create a   necessary process around it . I wish to use this approach with our client PoCs , vendors and various client   partners . The processes enabled can be internal or external or both creating a holistic overall   development . The intent is to create more business opportunities and enhances customer relationships .   As a Customer Success team , we should be able to function in a much more effective and efficient way . 

 Application : I start the process by identifying where the engagement can be enhanced . Pre , during or   post the learning journey with the customer . As much as its good to go during and pre stages , it   indicates that post the journey its good to create an extended engagement layer to continue the   connect with the customers . Be it enabling them on the new product releases , making them a part of   our launch calls ,   inviting them to host various discussion forums of their products within our   environment , include relevant teams internally , or as simple as having governance calls even after the   journey is completed . Its always good to follow and check for the impact measure or how it is being   applied at the workplace . As much as its appreciative , the timing and priorities have to be sorted and   approached accordingly . This can be started by enhancing a stronger feedback mechanism . Not just the   formal feedback survey but having a connect with the relevant team to understand what went well what   could have been done better will play a crucial role in fixing the issues and acting on the elements   making the client also happy and appreciative of the system . Another aspect to look at it is how many   clients are repeating the business . If yes how can it be strengthened and if no what is the reason ;   Whether its budget constraints or solution fitment or the customer service in itself ? Its important to   assess those criteria ’s and reflect on the non - repeat clients . 

 Insight & Approach : What I have learnt from this exercise is that , talking with internal and external   stakeholders it ’s important for the team to function more holistic in manner . As highly client facing   roles , there are so many aspects a Customer Success team can bring to the table . They would know how   the user experience has been , give suggestions on solution fitment , help with suggestions for product   enhancements and helped to tweak the process for better business outcomes and increased customer   engagement . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge & Selection : To improve Customer milestone with a stronger feedback mechanism and   increased touch points thereby working on the increased customer lifetime to create stickiness . I am   using Visualization tool to view the long - term relationship with the customers and to be able to create a   necessary process around it . I wish to use this approach with our client PoCs , vendors and various client   partners . The processes enabled can be internal or external or both creating a holistic overall   development . The intent is to create more business opportunities and enhances customer relationships .   As a Customer Success team , we should be able to function in a much more effective and efficient way . 

 Application : I start the process by identifying where the engagement can be enhanced . Pre , during or   post the learning journey with the customer . As much as its good to go during and pre stages , it   indicates that post the journey its good to create an extended engagement layer to continue the   connect with the customers . Be it enabling them on the new product releases , making them a part of   our launch calls ,   inviting them to host various discussion forums of their products within our   environment , include relevant teams internally , or as simple as having governance calls even after the   journey is completed . Its always good to follow and check for the impact measure or how it is being   applied at the workplace . As much as its appreciative , the timing and priorities have to be sorted and   approached accordingly . This can be started by enhancing a stronger feedback mechanism . Not just the   formal feedback survey but having a connect with the relevant team to understand what went well what   could have been done better will play a crucial role in fixing the issues and acting on the elements   making the client also happy and appreciative of the system . Another aspect to look at it is how many   clients are repeating the business . If yes how can it be strengthened and if no what is the reason ;   Whether its budget constraints or solution fitment or the customer service in itself ? Its important to   assess those criteria ’s and reflect on the non - repeat clients . 

 Insight & Approach : What I have learnt from this exercise is that , talking with internal and external   stakeholders it ’s important for the team to function more holistic in manner . As highly client facing   roles , there are so many aspects a Customer Success team can bring to the table . They would know how   the user experience has been , give suggestions on solution fitment , help with suggestions for product   enhancements and helped to tweak the process for better business outcomes and increased customer   engagement .
### Output: 