DESING THINKING TOOL : MIND MAPING . 

 CHALLENGE . 

 I live in Buenos Aires , Capital of the Argentine Republic and the most populated city in the country .   In this context of the COVID-19 pandemic , the government 's decision was strict quarantine for 60   days , and we are currently in mandatory preventive isolation with restrictions on the use of public   transport and opening of activities , we were asked at the bank where I work for , the challenge of   going back to work at the office , instead of remaining in home office . 

 To face this , my team and I , needed to know the different realities of the 1,500 employees , and   their position in the face of the pandemic , what they thought , what they felt and what they   needed ,   so that the return to work should be the most adjusted to their needs and the most   effective for the bank . . So the best tool - in my opinion - to identify their needs was to use the   mind maping tool . This would give us a broad view of the needs of the employees and we would   detect whether or not we could do it right now or in the most near future . 

 APPLICATION 

 As a first measure we use the ethnographic interview tool . I must clarify that all the interviews   were   conducted via hangout , mindful of difficults in carrying out this personally , due to the   current context . We interviewed 25 employees of different age groups , marital statuses and   residences , thus trying to have the widest vision of the different realities . The technique used was   projective , to create a collaborative environment between the interviewee and us . We used the   " pinwheel " technique , asking the interviewees to draw a mill by placing themselves in the middle   and in the different blades to place the feelings that caused them to return to work and then   assigning them a score , in order to get a broad information about their feel and their priorities . 

 On the other hand , data was collected , the graphics and statistics made through the result of a   survey carried out on all employees via email were displayed . The survey included questions   related to how they felt working from home ; if they saw possible the return to the office ; what   would be the most friendly environment to return and what protection elements should be   present to feel safe on the return trip . This survey was conducted for a whole week . After finishing   the interviews , we formed 5 teams of 10 employees each and invited them to a meeting where   through a link they could see the collected data presented in the form of a gallery . We asked them   to write down those things with which they identified and also those that caught their attention ,   they had 30 minutes for this task and then the sharing would take place . 

 From the result of the sharing , my team identified 5 characters : THE GUILTY ( married with   children , or with dependent parents who wanted to return but felt guilty for the abandon ) THE   PRO ( mostly single without children who had the need to socialize again with their coworkers )   THE ANTI ( t hose who did not want to return in this context , mostly risk groups ) THE NON- ALIGNED ( those who did not care to return or stay doing home office ) and THE PART ( those who   wanted to go 2 - 3 times a week and the remaining days stay at home office ) . 

 INSIGHT : 

 With the application of the mind maping tool , we were able to have a broad idea of the realities ,   needs and feelings of the employees before the possibility of returning to work in the office . With   this information , the decision was made : carry out a pilot test , with a number of 150 employees   who would return to the office for a week with the protection measures adopted ( upon entering ,   their temperature would be taken and they would be given a kit with all the elements protection :   mask , face mask , alcohol gel ) . An app was designed for the dining room ( employees had to reserve   their place at a certain time to go to the dining room ) and an app for the parking lot ( they had to   reserve their place in the parking lot to be able to come in with their vehicle , bicycle or   skateboard ) . 

 APROACH : 

 With the application of the mind maping tool , and the use of design thinking , my team and I were   able to reach the conclusion , we should carry out a pilot test prior to the return of the 1,500   employees to see how the desired measures would work , how to start it and how employees   would be adapted to the new normal in the office . With this result , it would be decided to return   or not and its modality ( 2 or 3 times a week , the whole week , in groups , all together ) . It is a tool   that my group and I found very useful and I would apply again for another need that arises . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: DESING THINKING TOOL : MIND MAPING . 

 CHALLENGE . 

 I live in Buenos Aires , Capital of the Argentine Republic and the most populated city in the country .   In this context of the COVID-19 pandemic , the government 's decision was strict quarantine for 60   days , and we are currently in mandatory preventive isolation with restrictions on the use of public   transport and opening of activities , we were asked at the bank where I work for , the challenge of   going back to work at the office , instead of remaining in home office . 

 To face this , my team and I , needed to know the different realities of the 1,500 employees , and   their position in the face of the pandemic , what they thought , what they felt and what they   needed ,   so that the return to work should be the most adjusted to their needs and the most   effective for the bank . . So the best tool - in my opinion - to identify their needs was to use the   mind maping tool . This would give us a broad view of the needs of the employees and we would   detect whether or not we could do it right now or in the most near future . 

 APPLICATION 

 As a first measure we use the ethnographic interview tool . I must clarify that all the interviews   were   conducted via hangout , mindful of difficults in carrying out this personally , due to the   current context . We interviewed 25 employees of different age groups , marital statuses and   residences , thus trying to have the widest vision of the different realities . The technique used was   projective , to create a collaborative environment between the interviewee and us . We used the   " pinwheel " technique , asking the interviewees to draw a mill by placing themselves in the middle   and in the different blades to place the feelings that caused them to return to work and then   assigning them a score , in order to get a broad information about their feel and their priorities . 

 On the other hand , data was collected , the graphics and statistics made through the result of a   survey carried out on all employees via email were displayed . The survey included questions   related to how they felt working from home ; if they saw possible the return to the office ; what   would be the most friendly environment to return and what protection elements should be   present to feel safe on the return trip . This survey was conducted for a whole week . After finishing   the interviews , we formed 5 teams of 10 employees each and invited them to a meeting where   through a link they could see the collected data presented in the form of a gallery . We asked them   to write down those things with which they identified and also those that caught their attention ,   they had 30 minutes for this task and then the sharing would take place . 

 From the result of the sharing , my team identified 5 characters : THE GUILTY ( married with   children , or with dependent parents who wanted to return but felt guilty for the abandon ) THE   PRO ( mostly single without children who had the need to socialize again with their coworkers )   THE ANTI ( t hose who did not want to return in this context , mostly risk groups ) THE NON- ALIGNED ( those who did not care to return or stay doing home office ) and THE PART ( those who   wanted to go 2 - 3 times a week and the remaining days stay at home office ) . 

 INSIGHT : 

 With the application of the mind maping tool , we were able to have a broad idea of the realities ,   needs and feelings of the employees before the possibility of returning to work in the office . With   this information , the decision was made : carry out a pilot test , with a number of 150 employees   who would return to the office for a week with the protection measures adopted ( upon entering ,   their temperature would be taken and they would be given a kit with all the elements protection :   mask , face mask , alcohol gel ) . An app was designed for the dining room ( employees had to reserve   their place at a certain time to go to the dining room ) and an app for the parking lot ( they had to   reserve their place in the parking lot to be able to come in with their vehicle , bicycle or   skateboard ) . 

 APROACH : 

 With the application of the mind maping tool , and the use of design thinking , my team and I were   able to reach the conclusion , we should carry out a pilot test prior to the return of the 1,500   employees to see how the desired measures would work , how to start it and how employees   would be adapted to the new normal in the office . With this result , it would be decided to return   or not and its modality ( 2 or 3 times a week , the whole week , in groups , all together ) . It is a tool   that my group and I found very useful and I would apply again for another need that arises .
### Output: 