Pasquale Bergamo 

 Visualization 

 Challenge & Seletion 

 Visualization , as exposed by Angela Meyer in the Visualization Tool video , is a   core component of how we communicate and creates consensus , as everyone   involved understands an idea the same way as their peers . Not only does it help to   improve decision - making and agreement , it also levels the field for the people with   less process savvy , using graphical expression ( images , drawings , diagrams , etc . )   to involve them with the process or situation . 

 I work in the ever - changing environment of the logistics industry , delivering all   kinds of packages with the help of a team of one hundred couriers and three other   supervisors . As a result of the pandemic , the challenge of an exponential growth of   e - commerce was born , and we had to hire more couriers and acquire more vans ,   in order to level the work charge . This situation triggered two overlooked issues   that came with the expansion : inefficient use of the space for load / unload activities   and poorly trained new personnel , so we had to come up with a solution quickly . 

 Application 

 To solve both problems , we assembled a group of six people , including one   coordinator , two supervisors , two experienced couriers and two new ones , in order   to expand our sight and involve our customers ( the couriers ) in the process . As we   defined the problems , we agreed that we had to solve both issues and find a way   to communicate the changes in a way that anyone , at any level , could understand . 

 I suggested following a brainstorming approach with sketches and diagrams , to   gather as many ideas as we could , having in mind how we wanted to see the daily   activities flow . Everyone started drawing in post - its for the layout problem , since it   was the main one to overcome , and we ordered them in a wall . Then , we grouped   them by process flow comparison and proceeded to select the best group . The   best layout idea was a mix of the coordinator and the experienced courier ideas ,   which takes notice of the speed of implementation , process effectiveness and ease   of understanding . 

 On the other hand , by using this visualization approach , we quickly realized that we   did n’t have to do another brainstorming session to address the poorly trained   personnel issue , only because we had the answer in front of our eyes , as the new   courier stated when we were in the middle of the brainstorming . With the best   group selected , we already had the drawings of how the day to day would be with   the new layout , so we contacted the company ’s internal communication designer ,   to help us transfer the ideas into a friendly set of images . These images were   transferred into posters distributed throughout the building , and used to train all the 

 Pasquale Bergamo 

 employees , who also received them by text message so they would be available at   any given moment . 

 Insight & Approach 

 Evidently , only one solution was implemented , which contrasts with the use of the   learning launch tool . This simple statement is part of what I learned to take into   account in this type of ever - changing environment , because we always need faster   ways to solve the issues that cross our paths , but one agreed upon solution may   not always have positive results , as some complications appear only when   implemented and changes could not be operational or financially feasible . 

 Finally , my deepest learning in this experience was that visualizing a problem and   coming up with ideas to solve it , following that imagination technique , is an   overlooked tool by many people I ’ve come across as an engineer . We create   processes and physical things and imagine them , but the process in which we   come up with the ideas or communicate them is not always visualizing with others   or thinking about the customer . Visualizing is a tool I ’ll keep using individually and   collectively , because of the short term benefits it has . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Pasquale Bergamo, Pasquale Bergamo
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Pasquale Bergamo 

 Visualization 

 Challenge & Seletion 

 Visualization , as exposed by Angela Meyer in the Visualization Tool video , is a   core component of how we communicate and creates consensus , as everyone   involved understands an idea the same way as their peers . Not only does it help to   improve decision - making and agreement , it also levels the field for the people with   less process savvy , using graphical expression ( images , drawings , diagrams , etc . )   to involve them with the process or situation . 

 I work in the ever - changing environment of the logistics industry , delivering all   kinds of packages with the help of a team of one hundred couriers and three other   supervisors . As a result of the pandemic , the challenge of an exponential growth of   e - commerce was born , and we had to hire more couriers and acquire more vans ,   in order to level the work charge . This situation triggered two overlooked issues   that came with the expansion : inefficient use of the space for load / unload activities   and poorly trained new personnel , so we had to come up with a solution quickly . 

 Application 

 To solve both problems , we assembled a group of six people , including one   coordinator , two supervisors , two experienced couriers and two new ones , in order   to expand our sight and involve our customers ( the couriers ) in the process . As we   defined the problems , we agreed that we had to solve both issues and find a way   to communicate the changes in a way that anyone , at any level , could understand . 

 I suggested following a brainstorming approach with sketches and diagrams , to   gather as many ideas as we could , having in mind how we wanted to see the daily   activities flow . Everyone started drawing in post - its for the layout problem , since it   was the main one to overcome , and we ordered them in a wall . Then , we grouped   them by process flow comparison and proceeded to select the best group . The   best layout idea was a mix of the coordinator and the experienced courier ideas ,   which takes notice of the speed of implementation , process effectiveness and ease   of understanding . 

 On the other hand , by using this visualization approach , we quickly realized that we   did n’t have to do another brainstorming session to address the poorly trained   personnel issue , only because we had the answer in front of our eyes , as the new   courier stated when we were in the middle of the brainstorming . With the best   group selected , we already had the drawings of how the day to day would be with   the new layout , so we contacted the company ’s internal communication designer ,   to help us transfer the ideas into a friendly set of images . These images were   transferred into posters distributed throughout the building , and used to train all the 

 Pasquale Bergamo 

 employees , who also received them by text message so they would be available at   any given moment . 

 Insight & Approach 

 Evidently , only one solution was implemented , which contrasts with the use of the   learning launch tool . This simple statement is part of what I learned to take into   account in this type of ever - changing environment , because we always need faster   ways to solve the issues that cross our paths , but one agreed upon solution may   not always have positive results , as some complications appear only when   implemented and changes could not be operational or financially feasible . 

 Finally , my deepest learning in this experience was that visualizing a problem and   coming up with ideas to solve it , following that imagination technique , is an   overlooked tool by many people I ’ve come across as an engineer . We create   processes and physical things and imagine them , but the process in which we   come up with the ideas or communicate them is not always visualizing with others   or thinking about the customer . Visualizing is a tool I ’ll keep using individually and   collectively , because of the short term benefits it has .
### Output: 