Story Telling 

 Palani Tan ( noah14@hotmail.com ) 

 Challenge & Selection : 

 Many a times I am in a situation where I have to motivate a team or an individual to solve problems   in their work or personal space . I use story telling as a primary tool to help them visualize the   situation they are in and it helps them approach the problem from a different perspective . Multiple   perspectives lets us break down the problem into simpler blocks and helps understand the inter   linkages and leads to simple solutions . Story telling always helps the team to participate , empathize   and co - create solutions which also solves change management complexities . 

 Application : 

 I was in a situation where we were coming up with a new digital user experience strategy for a   client with a large customer base . The client wanted to develop a strategy for expanding the current   customer base . Within the client organization multiple entities were involved in the process such as   IT , Business , Branding and marketing . Each one had different priorities and the design strategy   being proposed either had too much complexity to be implemented by the IT team or too simple for   business to justify incremental revenues due to the new strategy or it simply did not meet the   branding requirements . 

 I used the story telling method where , all stakeholders were brought into a room , this being a great   challenge as the teams were spread across Asia and the US . However , once the teams were in one   common location , it provided us a platform for resolving differences immediately . The different   user experience elements were handed over to small teams which had a mix of all the stakeholder   teams and User experience experts . The teams came up with designs and developed their own   stories to tell as to why and how their designs were arrived at . These stories were relatable by the   rest of the stakeholders as it had business implications which they had faced in their day - today   operations . The teams were able to discuss and agree upon experience element designs . 

 Insight & Approach : 

 What I learnt from this exercise was that even teams which do not see eye - to - eye in normal   business context can be made to understand each other ’s perspectives by bringing them together   and making them co - create stories and solutions that solve critical organizational issues . By   providing an environment to make them co - create solutions and helping them share with the rest   of their team , they were able to see each other ’s perspectives and agree upon a middle way so that   they can go ahead for implementation and hence make way for growth of the organization . 

 Story telling is a tool that I believe that I will use in future as well in situations where I need to make   and push complex decisions for an organization . It involves all stakeholders to think and deliberate   on each other ’s perspective at a one - on - one level in a conducive setting without the interference of   organizational dynamics . The solution or strategy that comes out of it is the most optimal and not 

 necessarily the right solution . But it works as all team members have jointly developed it and will   be earnest enough to see through its success . 


EMAIL: noah14@hotmail.com
ID_NUM: 
NAME_STUDENT: Palani Tan
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Story Telling 

 Palani Tan ( noah14@hotmail.com ) 

 Challenge & Selection : 

 Many a times I am in a situation where I have to motivate a team or an individual to solve problems   in their work or personal space . I use story telling as a primary tool to help them visualize the   situation they are in and it helps them approach the problem from a different perspective . Multiple   perspectives lets us break down the problem into simpler blocks and helps understand the inter   linkages and leads to simple solutions . Story telling always helps the team to participate , empathize   and co - create solutions which also solves change management complexities . 

 Application : 

 I was in a situation where we were coming up with a new digital user experience strategy for a   client with a large customer base . The client wanted to develop a strategy for expanding the current   customer base . Within the client organization multiple entities were involved in the process such as   IT , Business , Branding and marketing . Each one had different priorities and the design strategy   being proposed either had too much complexity to be implemented by the IT team or too simple for   business to justify incremental revenues due to the new strategy or it simply did not meet the   branding requirements . 

 I used the story telling method where , all stakeholders were brought into a room , this being a great   challenge as the teams were spread across Asia and the US . However , once the teams were in one   common location , it provided us a platform for resolving differences immediately . The different   user experience elements were handed over to small teams which had a mix of all the stakeholder   teams and User experience experts . The teams came up with designs and developed their own   stories to tell as to why and how their designs were arrived at . These stories were relatable by the   rest of the stakeholders as it had business implications which they had faced in their day - today   operations . The teams were able to discuss and agree upon experience element designs . 

 Insight & Approach : 

 What I learnt from this exercise was that even teams which do not see eye - to - eye in normal   business context can be made to understand each other ’s perspectives by bringing them together   and making them co - create stories and solutions that solve critical organizational issues . By   providing an environment to make them co - create solutions and helping them share with the rest   of their team , they were able to see each other ’s perspectives and agree upon a middle way so that   they can go ahead for implementation and hence make way for growth of the organization . 

 Story telling is a tool that I believe that I will use in future as well in situations where I need to make   and push complex decisions for an organization . It involves all stakeholders to think and deliberate   on each other ’s perspective at a one - on - one level in a conducive setting without the interference of   organizational dynamics . The solution or strategy that comes out of it is the most optimal and not 

 necessarily the right solution . But it works as all team members have jointly developed it and will   be earnest enough to see through its success .
### Output: 