Process Improvement 

 Challenge 

 I am part of the data protection team of the Intelligence subdirectorate , our purpose is to improve   response times in attention to users and requests on the assignment of permissions and validation   of tables with the information that each one contains in various environments of the   subdirectorate , It is required to have a process or project in which the entire flow of requests that   are regenerated for the department is registered and controlled and to obtain the corresponding   signatures and vobos per request , due to the fact that there is little staff and said activities exceed   The activities are required such a project , therefore it is necessary to generate it to have better   control and organization of permissions and thus improve our response times to users to a   maximum of 3 business days , the support of other areas is required to generate the platform with   a limit of 5 months to carry out tests and validate that the objectives and requirements for the   various s olicitudes served in the area 

 Selection 

 The department has managed these requests by different means , which have not been entirely   effective since it has some problems when presenting the information , so it will try to test other   means or generate projects to be able to solve the requests through the learning launch tool 

 Request 

 As a first learning test we will focus on generating the necessary documentation by area with the   fields required by each of the areas in order to complete everything required to complete the   requirement , it is required to have users , user data , name of the tables and classification of   information . 

 It seeks to use Scrum to validate our activities " response time , user requests , total users per   application " this in order to know the times in which requests are attended and what are the areas   that require more support and improvement times , for this the support of another area is   requested to generate a project in which it supports us in managing the requests and assigning   them , the team met with the support staff for the project to explain the need and obtain the   support and knowledge about how the project flow works and carry out tests in operation in a   period of 4 months , hoping to obtain a report with the total requests by area . 

 For our second learning launch , we seek to obtain the response time of requests , as well as the   total of areas that require information and the platforms to which we have the highest number of   requests , this to prove that the attention times we have They can be improved by having a better   flow in the authorization and signature process . Satisfaction surveys will be sent on request time ,   staff attention and points for improvement in the process , this is done on a daily basis on all   requests attended or managed , in order to obtain points for improvement . 

 View 

 Once the learning launch tool was applied , the department identified points for improvement , as   well as the areas that require more time to perform validations . 

 Flows can be improved and activities divided for better user service , having this improved service   times and flows , the results were better than expected because they solved problems that were   had and improvements in the flow 

 Getting closer 

 The team will validate the surveys on a monthly basis to see what improvements the users   propose and add them in the next improvement of the tool , it is required to analyze and validate   the first two launches and obtain the most important things to improve , in the following launches   the knowledge gained , progress made , and approaching a compelling solution ready for full   implementation 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Process Improvement 

 Challenge 

 I am part of the data protection team of the Intelligence subdirectorate , our purpose is to improve   response times in attention to users and requests on the assignment of permissions and validation   of tables with the information that each one contains in various environments of the   subdirectorate , It is required to have a process or project in which the entire flow of requests that   are regenerated for the department is registered and controlled and to obtain the corresponding   signatures and vobos per request , due to the fact that there is little staff and said activities exceed   The activities are required such a project , therefore it is necessary to generate it to have better   control and organization of permissions and thus improve our response times to users to a   maximum of 3 business days , the support of other areas is required to generate the platform with   a limit of 5 months to carry out tests and validate that the objectives and requirements for the   various s olicitudes served in the area 

 Selection 

 The department has managed these requests by different means , which have not been entirely   effective since it has some problems when presenting the information , so it will try to test other   means or generate projects to be able to solve the requests through the learning launch tool 

 Request 

 As a first learning test we will focus on generating the necessary documentation by area with the   fields required by each of the areas in order to complete everything required to complete the   requirement , it is required to have users , user data , name of the tables and classification of   information . 

 It seeks to use Scrum to validate our activities " response time , user requests , total users per   application " this in order to know the times in which requests are attended and what are the areas   that require more support and improvement times , for this the support of another area is   requested to generate a project in which it supports us in managing the requests and assigning   them , the team met with the support staff for the project to explain the need and obtain the   support and knowledge about how the project flow works and carry out tests in operation in a   period of 4 months , hoping to obtain a report with the total requests by area . 

 For our second learning launch , we seek to obtain the response time of requests , as well as the   total of areas that require information and the platforms to which we have the highest number of   requests , this to prove that the attention times we have They can be improved by having a better   flow in the authorization and signature process . Satisfaction surveys will be sent on request time ,   staff attention and points for improvement in the process , this is done on a daily basis on all   requests attended or managed , in order to obtain points for improvement . 

 View 

 Once the learning launch tool was applied , the department identified points for improvement , as   well as the areas that require more time to perform validations . 

 Flows can be improved and activities divided for better user service , having this improved service   times and flows , the results were better than expected because they solved problems that were   had and improvements in the flow 

 Getting closer 

 The team will validate the surveys on a monthly basis to see what improvements the users   propose and add them in the next improvement of the tool , it is required to analyze and validate   the first two launches and obtain the most important things to improve , in the following launches   the knowledge gained , progress made , and approaching a compelling solution ready for full   implementation
### Output: 