CHALLENGE 

 The objective of the project proposed by the Consumer Business Unit was to define the   Omnichannel Customer Experience of a potential customer in our Telecommunication firm . 

 Nowadays in the current market situation , the potential customer is interested to have a   special relation with the brand of a firm , and he want to be free while moving from one   Sales Channel to another when he want to get information and buy a product or a service . 

 This means to share the information acquired by a Customer to all the other Sales Channel ,   destroying the classical barriers that separate them . 

 SELECTION 

 The tool I used was the tool of Visualization . I use this approach often with our internal   customer – Sales Process or Mktg collegues – because it allows to clarify the ideas proposed ,   to achieve a shared understanding of the challenge among the different stakeholders , and   especially to identify the impacts on the end customer experience . 

 APPLICATION 

 I started the process by designing a high - level Journey , in a simple Power Point   presentation , from the point of view of the potential customer who start his experience in a   physical channel and buy online . I represented the experience on the other way , and I   continued with other more combination of sales channel interesting considering the market   situation and the principle expressed by the collegues of Marketing department during the   interviews I conducted with them . 

 After that I have identified the possible impacts on our business processes and the new   features to be developed in software systems used by our vendors 

 At the end I distinguished the impacts in the vertical ones to a single sales channel involved   and transversal ones relative to all the sales channel 

 INSIGHT 

 What I have learned from using this tool on several occasions with different groups of   stakeholders is that the graphic is very useful to identify the impacts on the final customer 's   shopping experience that derive from the proposed ideas . 

 The graphic becomes the focal point for discussion that allows the different groups of   stakeholders to share their perspectives . 

 Moreover it allows to direct business choices and to provide a complete scenario for   carrying out economic evaluations of the necessary software development , by the   Information Technology department . 

 APPROACH 

 Since I have experienced in the field that the use of this tool allows to clarify the scenario ,   and effectively share knowledge among all stakeholders , I would use the visualization tool   to propose new ideas and project to my internal customer 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: CHALLENGE 

 The objective of the project proposed by the Consumer Business Unit was to define the   Omnichannel Customer Experience of a potential customer in our Telecommunication firm . 

 Nowadays in the current market situation , the potential customer is interested to have a   special relation with the brand of a firm , and he want to be free while moving from one   Sales Channel to another when he want to get information and buy a product or a service . 

 This means to share the information acquired by a Customer to all the other Sales Channel ,   destroying the classical barriers that separate them . 

 SELECTION 

 The tool I used was the tool of Visualization . I use this approach often with our internal   customer – Sales Process or Mktg collegues – because it allows to clarify the ideas proposed ,   to achieve a shared understanding of the challenge among the different stakeholders , and   especially to identify the impacts on the end customer experience . 

 APPLICATION 

 I started the process by designing a high - level Journey , in a simple Power Point   presentation , from the point of view of the potential customer who start his experience in a   physical channel and buy online . I represented the experience on the other way , and I   continued with other more combination of sales channel interesting considering the market   situation and the principle expressed by the collegues of Marketing department during the   interviews I conducted with them . 

 After that I have identified the possible impacts on our business processes and the new   features to be developed in software systems used by our vendors 

 At the end I distinguished the impacts in the vertical ones to a single sales channel involved   and transversal ones relative to all the sales channel 

 INSIGHT 

 What I have learned from using this tool on several occasions with different groups of   stakeholders is that the graphic is very useful to identify the impacts on the final customer 's   shopping experience that derive from the proposed ideas . 

 The graphic becomes the focal point for discussion that allows the different groups of   stakeholders to share their perspectives . 

 Moreover it allows to direct business choices and to provide a complete scenario for   carrying out economic evaluations of the necessary software development , by the   Information Technology department . 

 APPROACH 

 Since I have experienced in the field that the use of this tool allows to clarify the scenario ,   and effectively share knowledge among all stakeholders , I would use the visualization tool   to propose new ideas and project to my internal customer
### Output: 