Reflection – Mind Mapping Tool   Kenya Export Processing Zone , 27.1.2018   Maria Meier 

 1 . Challenge 

 I ’m working for a health insurance company as HR Manager Training & Development .   Our challenge is to transform the existing training programms into pragmatic , future   oriented programms along the strategy with real added value for the company and the   employees and therefor for our clientes . At the moment , our training programms are not   very aligned with the strategy . They have grown in the past , but very uncoordinated . 

 2 . Selection : Mind Mapping Tool 

 When we did research we collected lots of data . We interviewed managers and   employees , we did some research and benchmarking with other companies and we   scanned some of the important university programms . We decided to use the Mind   Mapping Tool to look for patterns and insights in all the data .     The Mind Mapping Tool helps to analyze information and break down complex data and   idea into patterns and insights . It is preparation for the „ what if “ phase ( video Mind   Mapping Tool , week 3 ) . 

 3 . Application : 

 We invited different stakeholders for a workshop . For the workshop we prepared various   „ walls “ and sticked all the data and ideas we have collected on the „ walls “ . When the   workshop startet , we gave the participants some time to walk through the walls and go   over the data . Then we did short introductions and explaint the data an ideas . After a   short break we asked our participants to pick out the things they think that they fits or   does n’t fits . An mark them on sticky notes . Then we asked them to go in teams ( 5 people   each team ) and then to cluster the things they have choosen and to look for the insights   as well as for connections between the clusters . Unfortunately we have n’t had the time to   translate the insights into real design criteria . This will now be the next step we do . 

 The workshop was very effective . We have sorted and simplifyed this mass of data and   ideas and worked out the essence . And we received a good visualisation and a very   inlined understanding about the patterns and insights . And one very good thing is , that   the participants now are really supporting our work . 

 4 . Insights : 

 It was very interesting to see how effectively it was possible to simplify data . And I have   realised how important the work ( engagement ) with the stakeholders is and how good   this tool is because oft he prepresentation of various minds . My thinking about the   challenge was affected through several insights . One is , that I have learnt about the   importance of getting certificates and the possibility of community learning . 

 Overall , with design thinking I have realized how important it is , to understand the current   situation and to really investigate time on the „ what is “ phase . Another point I have   realized is how important a variety of ideas is . I am often very focused on solution , and if I   have found a solution which fits for me , I am happy . Design thinking shows how important 

 the representation of different minds is and that many ideas brings more possibilities to   run learning launches and to really find the best solution . 

 5 . Approach : 

 I would for sure apply the same tool . It is a very good tool to simplify data and to find   patterns and insights . It allows us now to establish criteria and to start with the next   phase ( what if ) . And the stakeholders are involved in a very good way . 

 There are two things I would improve next time . I would calculate more time for the   workshop to make it possible to really translate the insights into design criterias . I think   this is the heart of this tool and the very needed output for the next phase . So this time ,   we have to do a follow - up workshop to generate criterias . I think it would be much better   to do so in one workshop .     And I would start straight with the short introductions and explainings oft the „ walls “ , the   time they had to walk trought at the begin was n’t very efficient . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Maria Meier
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Mind Mapping Tool   Kenya Export Processing Zone , 27.1.2018   Maria Meier 

 1 . Challenge 

 I ’m working for a health insurance company as HR Manager Training & Development .   Our challenge is to transform the existing training programms into pragmatic , future   oriented programms along the strategy with real added value for the company and the   employees and therefor for our clientes . At the moment , our training programms are not   very aligned with the strategy . They have grown in the past , but very uncoordinated . 

 2 . Selection : Mind Mapping Tool 

 When we did research we collected lots of data . We interviewed managers and   employees , we did some research and benchmarking with other companies and we   scanned some of the important university programms . We decided to use the Mind   Mapping Tool to look for patterns and insights in all the data .     The Mind Mapping Tool helps to analyze information and break down complex data and   idea into patterns and insights . It is preparation for the „ what if “ phase ( video Mind   Mapping Tool , week 3 ) . 

 3 . Application : 

 We invited different stakeholders for a workshop . For the workshop we prepared various   „ walls “ and sticked all the data and ideas we have collected on the „ walls “ . When the   workshop startet , we gave the participants some time to walk through the walls and go   over the data . Then we did short introductions and explaint the data an ideas . After a   short break we asked our participants to pick out the things they think that they fits or   does n’t fits . An mark them on sticky notes . Then we asked them to go in teams ( 5 people   each team ) and then to cluster the things they have choosen and to look for the insights   as well as for connections between the clusters . Unfortunately we have n’t had the time to   translate the insights into real design criteria . This will now be the next step we do . 

 The workshop was very effective . We have sorted and simplifyed this mass of data and   ideas and worked out the essence . And we received a good visualisation and a very   inlined understanding about the patterns and insights . And one very good thing is , that   the participants now are really supporting our work . 

 4 . Insights : 

 It was very interesting to see how effectively it was possible to simplify data . And I have   realised how important the work ( engagement ) with the stakeholders is and how good   this tool is because oft he prepresentation of various minds . My thinking about the   challenge was affected through several insights . One is , that I have learnt about the   importance of getting certificates and the possibility of community learning . 

 Overall , with design thinking I have realized how important it is , to understand the current   situation and to really investigate time on the „ what is “ phase . Another point I have   realized is how important a variety of ideas is . I am often very focused on solution , and if I   have found a solution which fits for me , I am happy . Design thinking shows how important 

 the representation of different minds is and that many ideas brings more possibilities to   run learning launches and to really find the best solution . 

 5 . Approach : 

 I would for sure apply the same tool . It is a very good tool to simplify data and to find   patterns and insights . It allows us now to establish criteria and to start with the next   phase ( what if ) . And the stakeholders are involved in a very good way . 

 There are two things I would improve next time . I would calculate more time for the   workshop to make it possible to really translate the insights into design criterias . I think   this is the heart of this tool and the very needed output for the next phase . So this time ,   we have to do a follow - up workshop to generate criterias . I think it would be much better   to do so in one workshop .     And I would start straight with the short introductions and explainings oft the „ walls “ , the   time they had to walk trought at the begin was n’t very efficient .
### Output: 