Challenge 

 I currently work in data quality team in one of the big financial corporation . I was assigned to the task   regarding carry out a process review . This process regarded controls which verify consistency of data   in client ’s documentations and data entered into our main system . My main task was delivering more   efficient and consistent control ’s processes . I had to work on three client ’s segments Retail , Small   and Medium Enterprises and Corporations . First , I had to find out how these processes was set . I   could n’t be more wrong thinking that it will be the easiest part of my job . 

 It was more that surprise for me that people would n’t talk to me about processes they are   participating . I could n’t get any useful information , no one would tell me any details I was constantly   referred to our general applicable procedures . So , I was dealing not only with no efficient and no   consistent control ’s processes but also with lack of trust and fear that my process review will end   with certain dismissal of some employees . 

 Selection 

 When I realized that lack of trust is big problem , I ’ve decided to use one of the design thinking tolls –   storytelling . My goal was to unite this people with me , to made them eager to cooperate and build   some positive connections . And so , we ’ve learned during the course , properly used storytelling is a   perfect match for this kind of job . I had to find the story which will make me one of them . I wanted to   show them that we ’re on the same page – I do not mean to judge anybody ’s work I simply wanted to   make their work easier , more consistent and efficient . 

 Application 

 I ’ve invited all of the people connected with my process review into a neutral land . I found in our   building a place to meet , but not a regular conference room , I found a nice comfortable space filled   with green plants and sofas . I ’ve prepared some coffee and then I ’ve started to tell them a story . The   story about my current job and processes which I ’m responsible for . I waned them to understand   what I do , why am I doing it . I really waned them to know me and accept me first . So , I showed them   my previous process review results . I ’ve explained why it is important to look sometimes for our daily   duties from a different perspective and how we notice than that some of our assignments can be   easily simplified . At the beginning of this meeting I was carrying out a monolog , but after few   minutes they started to be interested in my job . They were asking questions and we move form the   monolog into a real conversation ! I accomplished very difficult task , I ’ve got theirs trust and I   prepared my path thru this assignment . We finished this meeting with ours calendars full of set   meetings ! They actually wanted me to see their everyday duties and help them to manage them   better . 

 Insight & Approach 

 By applying storytelling tool into my work , I managed to bond with people who at first did n’t want to   cooperate . The final effect was way more complex and wider then I was expecting . They started to   share with me with their real observations and problems . They were very involved and sometimes   they called me and gave their own ideas what can we change and improve . We ’ve not only made   control ’s processes more consistent . Because of our cooperation we were able to notice and 

 eliminate mistakes in procedures and reports . We made our control unit mistake less and able to   catch almost every single incorrect data ! 

 This design thinking tool helped me to connect and make a bond with my listeners . I ’ve shown them   on a real example how my methods work and how it can be helpful for them . 

 After this course I ’m sure that I ’ll use this tool even more often and with more understanding of its   power ! 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge 

 I currently work in data quality team in one of the big financial corporation . I was assigned to the task   regarding carry out a process review . This process regarded controls which verify consistency of data   in client ’s documentations and data entered into our main system . My main task was delivering more   efficient and consistent control ’s processes . I had to work on three client ’s segments Retail , Small   and Medium Enterprises and Corporations . First , I had to find out how these processes was set . I   could n’t be more wrong thinking that it will be the easiest part of my job . 

 It was more that surprise for me that people would n’t talk to me about processes they are   participating . I could n’t get any useful information , no one would tell me any details I was constantly   referred to our general applicable procedures . So , I was dealing not only with no efficient and no   consistent control ’s processes but also with lack of trust and fear that my process review will end   with certain dismissal of some employees . 

 Selection 

 When I realized that lack of trust is big problem , I ’ve decided to use one of the design thinking tolls –   storytelling . My goal was to unite this people with me , to made them eager to cooperate and build   some positive connections . And so , we ’ve learned during the course , properly used storytelling is a   perfect match for this kind of job . I had to find the story which will make me one of them . I wanted to   show them that we ’re on the same page – I do not mean to judge anybody ’s work I simply wanted to   make their work easier , more consistent and efficient . 

 Application 

 I ’ve invited all of the people connected with my process review into a neutral land . I found in our   building a place to meet , but not a regular conference room , I found a nice comfortable space filled   with green plants and sofas . I ’ve prepared some coffee and then I ’ve started to tell them a story . The   story about my current job and processes which I ’m responsible for . I waned them to understand   what I do , why am I doing it . I really waned them to know me and accept me first . So , I showed them   my previous process review results . I ’ve explained why it is important to look sometimes for our daily   duties from a different perspective and how we notice than that some of our assignments can be   easily simplified . At the beginning of this meeting I was carrying out a monolog , but after few   minutes they started to be interested in my job . They were asking questions and we move form the   monolog into a real conversation ! I accomplished very difficult task , I ’ve got theirs trust and I   prepared my path thru this assignment . We finished this meeting with ours calendars full of set   meetings ! They actually wanted me to see their everyday duties and help them to manage them   better . 

 Insight & Approach 

 By applying storytelling tool into my work , I managed to bond with people who at first did n’t want to   cooperate . The final effect was way more complex and wider then I was expecting . They started to   share with me with their real observations and problems . They were very involved and sometimes   they called me and gave their own ideas what can we change and improve . We ’ve not only made   control ’s processes more consistent . Because of our cooperation we were able to notice and 

 eliminate mistakes in procedures and reports . We made our control unit mistake less and able to   catch almost every single incorrect data ! 

 This design thinking tool helped me to connect and make a bond with my listeners . I ’ve shown them   on a real example how my methods work and how it can be helpful for them . 

 After this course I ’m sure that I ’ll use this tool even more often and with more understanding of its   power !
### Output: 