Example Reflection : Storytelling 

 Challenge :      You 've heard the saying " Feedback is a gift " , however I would say that feedback is more than a gift - it 's   actionable . As consumers , we go through different experiences each and every day . Tied to those   experiences , there is often some level of emotion associated - whether positive or negative . As a   consumer , I should have the ability to provide feedback for my negative experiences in hopes that   something would change .      The above paragraph represents the essence of the problem I tried to articulate to a key set of   stakeholders . More specifically , I 'm partnering with internal business leaders in the finance industry to   come up with a solution to solve the challenge of taking action and closing the loop on feedback we   receive from clients . Today , we allow clients to provide their feedback , however there 's not a formal   process to do anything with that feedback once received . We should be taking in the feedback ,   analyzing , categorizing & building themes out of the feedback in order to follow up with clients and put   more client driven initiatives on our roadmaps and backlogs .            Selection      The tool I selected was Storytelling - the ability to convey a message through the use of telling a story -   in order to get my point across to my stakeholders . Storytelling has a unique way to engage listeners and   bring their minds to a common alignment . Stories help provide a frame of reference and enable the   listener to think about an experience they 've had that 's similar . Since we can all relate to both positive &   negative consumer experiences and the emotion associated , I felt the best way to convey my message   was through the use of Storytelling .           Application      Again - my goal with using Storytelling was to convey the message to my stakeholders that we should   put processes and tools in place to close the loop and take action on client feedback . When it came time   in my presentation to begin my " sell " , I started off by telling everyone to listen to my experience with   Costco and how they quickly made me a loyal customer . The story starts off with Costco taking one of   my favorite items ( certain bread ) off the shelf , it continues with me submitting a Costco feedback card in   their " feedback mailbox " , and the story ends with me getting my bread back on the shelf all within a few   months . Although we were on video conference ,   you could tell I had the attention of my key   stakeholders and they were engaged because of how successful my story was , and it gave them   confidence that it is possible to build a solution that includes closing the loop and taking action . One   Stakeholder was even nodding his head during the entire story , indicating just how engaged he became . 

 Insight      My Insight is simple . If I 've got a success story that I can relate to a problem I 'm trying to solve , sharing   that story with key stakeholders is a great way to get buy - in . Once they can sense success is a possibility ,   not only do they become more engaged - they become your cheerleader ! Storytelling may work for a   negative story experience only if you can contrast it with a real - life positive experience . Storytelling is   going to help get more client focused initiatives on our roadmaps !           Approach      Looking ahead to next time , I believe there is an opportunity to merge both Visualization and   Storytelling into one cohesive unit . This would allow stakeholders to visually experience my story on   paper - thus not just allowing them to be even more engaged , but it provides a document for them to   tell the story as they become your cheerleader to help get your initiative pushed through . For my Costco   story , it would have been easy to visualize my experience within a PowerPoint that may even help with   process documentation later . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example Reflection : Storytelling 

 Challenge :      You 've heard the saying " Feedback is a gift " , however I would say that feedback is more than a gift - it 's   actionable . As consumers , we go through different experiences each and every day . Tied to those   experiences , there is often some level of emotion associated - whether positive or negative . As a   consumer , I should have the ability to provide feedback for my negative experiences in hopes that   something would change .      The above paragraph represents the essence of the problem I tried to articulate to a key set of   stakeholders . More specifically , I 'm partnering with internal business leaders in the finance industry to   come up with a solution to solve the challenge of taking action and closing the loop on feedback we   receive from clients . Today , we allow clients to provide their feedback , however there 's not a formal   process to do anything with that feedback once received . We should be taking in the feedback ,   analyzing , categorizing & building themes out of the feedback in order to follow up with clients and put   more client driven initiatives on our roadmaps and backlogs .            Selection      The tool I selected was Storytelling - the ability to convey a message through the use of telling a story -   in order to get my point across to my stakeholders . Storytelling has a unique way to engage listeners and   bring their minds to a common alignment . Stories help provide a frame of reference and enable the   listener to think about an experience they 've had that 's similar . Since we can all relate to both positive &   negative consumer experiences and the emotion associated , I felt the best way to convey my message   was through the use of Storytelling .           Application      Again - my goal with using Storytelling was to convey the message to my stakeholders that we should   put processes and tools in place to close the loop and take action on client feedback . When it came time   in my presentation to begin my " sell " , I started off by telling everyone to listen to my experience with   Costco and how they quickly made me a loyal customer . The story starts off with Costco taking one of   my favorite items ( certain bread ) off the shelf , it continues with me submitting a Costco feedback card in   their " feedback mailbox " , and the story ends with me getting my bread back on the shelf all within a few   months . Although we were on video conference ,   you could tell I had the attention of my key   stakeholders and they were engaged because of how successful my story was , and it gave them   confidence that it is possible to build a solution that includes closing the loop and taking action . One   Stakeholder was even nodding his head during the entire story , indicating just how engaged he became . 

 Insight      My Insight is simple . If I 've got a success story that I can relate to a problem I 'm trying to solve , sharing   that story with key stakeholders is a great way to get buy - in . Once they can sense success is a possibility ,   not only do they become more engaged - they become your cheerleader ! Storytelling may work for a   negative story experience only if you can contrast it with a real - life positive experience . Storytelling is   going to help get more client focused initiatives on our roadmaps !           Approach      Looking ahead to next time , I believe there is an opportunity to merge both Visualization and   Storytelling into one cohesive unit . This would allow stakeholders to visually experience my story on   paper - thus not just allowing them to be even more engaged , but it provides a document for them to   tell the story as they become your cheerleader to help get your initiative pushed through . For my Costco   story , it would have been easy to visualize my experience within a PowerPoint that may even help with   process documentation later .
### Output: 