Storytelling     Challenge & Selection     Storytelling is a great tool that I use all the time . I have worked with vulnerable customers , while in   automotive service center . Many of these people love their vehicles as their babies . I spend a lot of time   “ opening people up ” and finding ways to know their needs to improve our company circumstances .   When I work with customers , we share stories for different reasons . Often , they are so happy to share   stories of their lives with me to connect and they find meaning in sharing these experiences as a form of   teaching and/or legacy , in a sense . With my clients I share stories of other customer ’s life in order to   help them visualize a state of happiness and awareness of our services , I use their feedback against the   context of our services to ascertain their goals , and sometimes we use stories to better understand   their interests and thought processes . I use this information to develop different strategies to try and   find a way that works for them to gain more satisfaction in the areas they find lacking in the service of   the vehicles .     Application     I have a story about using storytelling . In discussing policy changes with a automotive service center , I   was trying to explain to them the benefits of taking a more client focused approach , among other things ,   and in particular , of recognizing each person as a unique being , and addressing their individual needs first   and foremost . The center was in the grip of a “ compliance culture ” and its clients were failing in this   non - empathetic , rigid structure . I was also explaining how sometimes addressing the needs of one   individual can impact everyone for the better , even if it seems extreme or out of the ordinary . As when   a customer is satisfied with the service , he or she refer your center to others , by mouth - to - mouth mode   the marketing strategy starts , which helps our center to acquire more customers .     Insight & Approach     Well , wow , that was an eye - opener . So , our center adopted the idea and I think it had a big impact on   people or customer . The policies are being reevaluated and the workers are going through new   training . Sometimes a little story can do a lot of good .     This course made me see this as a tool in a new way . When I 've done it before it was really " ad   hoc , " but now I can prepare ahead and think of stories that will assist me in presenting my ideas   and best illuminate them .     I have a customer service background , but I ended up as a student in college to learn more . I had no idea   this would ever be considered an asset , but I am so very grateful that it is ! 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Storytelling     Challenge & Selection     Storytelling is a great tool that I use all the time . I have worked with vulnerable customers , while in   automotive service center . Many of these people love their vehicles as their babies . I spend a lot of time   “ opening people up ” and finding ways to know their needs to improve our company circumstances .   When I work with customers , we share stories for different reasons . Often , they are so happy to share   stories of their lives with me to connect and they find meaning in sharing these experiences as a form of   teaching and/or legacy , in a sense . With my clients I share stories of other customer ’s life in order to   help them visualize a state of happiness and awareness of our services , I use their feedback against the   context of our services to ascertain their goals , and sometimes we use stories to better understand   their interests and thought processes . I use this information to develop different strategies to try and   find a way that works for them to gain more satisfaction in the areas they find lacking in the service of   the vehicles .     Application     I have a story about using storytelling . In discussing policy changes with a automotive service center , I   was trying to explain to them the benefits of taking a more client focused approach , among other things ,   and in particular , of recognizing each person as a unique being , and addressing their individual needs first   and foremost . The center was in the grip of a “ compliance culture ” and its clients were failing in this   non - empathetic , rigid structure . I was also explaining how sometimes addressing the needs of one   individual can impact everyone for the better , even if it seems extreme or out of the ordinary . As when   a customer is satisfied with the service , he or she refer your center to others , by mouth - to - mouth mode   the marketing strategy starts , which helps our center to acquire more customers .     Insight & Approach     Well , wow , that was an eye - opener . So , our center adopted the idea and I think it had a big impact on   people or customer . The policies are being reevaluated and the workers are going through new   training . Sometimes a little story can do a lot of good .     This course made me see this as a tool in a new way . When I 've done it before it was really " ad   hoc , " but now I can prepare ahead and think of stories that will assist me in presenting my ideas   and best illuminate them .     I have a customer service background , but I ended up as a student in college to learn more . I had no idea   this would ever be considered an asset , but I am so very grateful that it is !
### Output: 