Challenges 

 We are a business which offers training to graduate and undergraduate students for employment . We   cater to IT , BFSI , Skills and management verticals . Like any other training business , we handle end to end   process from lead management to admissions to academics , appraisal to certification . In our   organization , each business vertical has different systems to handle their target audience . These   verticals were existing as a separate identity .   But over the period of time , the verticals got merged   under one unit . When vertical got merged , their system was still existing as a separate unit , which was   left to be used by the same set of employees .    Each employee opens all systems and passes the entries   for their respective vertical . Not only this all these systems were designed with more internal control ,   leaving less space for flexibility for the external user . Hence each cashier has to login into each system to   handle their target audience accounting . 

 Selection 

 I chose Visualization tool    as it helps capture current problem with help of various stakeholders as well   as helps find answers to the problem to build future solutions . .   I could explain the current challenge in   much better way thru data visualization , infographics etc . This tool helped us achieve a common   understanding of the issue by studying the pattern of all processes across each vertical . Each vertical had   same steps [ from admission to certification ] with its own uniqueness . Hence , Brainstorming also became   a supporting tool to figure out the solution of creating single system . This tool helped me define the   scope of the project , identify key elements and its relationship and assemble common processes . 

 Reference : Visualization , Brainstorming 

 Application 

 Teams were divided into groups of 3 . Each group had finance person , sales and marketing , and delivery   and operation team . Each group was asked to note down the points on sticky notes for each vertical . For   each process , the relation business rules and norms were also put along with the flow of activities   involved .   After writing down all their points , groups brought back sticky notes and arrange it under their   respective verticals . Then users were asked to club common process across each vertical together .   For   example , admission process across all verticals had some commonality and some uniqueness . The   unique process will become the business logic for a new system automation . Same goes for accounting   and revenue model and student management system . Some feature will become outliers which will be   appended modules . 

 Insight 

 Through this mode of visualizing the complete process across verticals , we could get an insight of   handling flexibility and simplicity of student management system . Students wanted more flexibility in   their learning process as well as more transparency .   It also helped to at process reengineering and   process simplification . The new system design became nimble and the project was welcomed by all as it   reduces work pressure and bring out people productivity . Since the earlier model was internally   controlled hence more manpower was required for analyzing , designing , coding , handling queries and 

 updating system . This led to a loss of productive hours in maintaining systems and guiding and training   internal teams on various processes .   This helped system and business team to connect with students   and customers to understand how they want the system to leverage learning and simplify internal   team ’s life . This helped the organization to increase people productivity , satisfied customer , thereby   would lead to less manpower and more profits . 

 Approach 

 Instead of money getting collected by cashiers , online payment systems were brought in . Instead of   team busy in doing logistic work , maintaining compliance and linked this task to revenue building , a   handle can be given to franchisee and customer to finish the related transaction .   Attendance marking   can be given to the student , instead of faculty marking the same . Like COURSERA , when the onus of   completion of the session is with the student and that is equivalent to attendance been marked . We can   simplify admission process thru common admission process across verticals and application will be filled   by student rather than staff , thereby bringing the responsibility back to student , which will ensure know   your customer [ KYC ] correctness and compliance . 

 Visualization helps solve complex problems . Next time the same tool can be used to solve any process   by incorporating the feedback which can act as a reference tool . This approach will bring together all   functions to come to common understanding . Policies will be reassessed and re - evaluated to simplify   customer processes . 

 This tool not only helped me view all the processes across verticals but also gave me insight of customer   requirement . Since I am working in the organization which has distributed environment hence engaging   customer thru alerts , messages and various communication on upcoming services and defaulted   services becomes critical . our organization is now moving to digital transformation and I see usage of   visual thinking as a tool in all aspects in building lean system and processes . During this journey of   recreation , I will use storytelling to share best practices , where ever required . 

 -x - x - x - x - x - x - x- 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenges 

 We are a business which offers training to graduate and undergraduate students for employment . We   cater to IT , BFSI , Skills and management verticals . Like any other training business , we handle end to end   process from lead management to admissions to academics , appraisal to certification . In our   organization , each business vertical has different systems to handle their target audience . These   verticals were existing as a separate identity .   But over the period of time , the verticals got merged   under one unit . When vertical got merged , their system was still existing as a separate unit , which was   left to be used by the same set of employees .    Each employee opens all systems and passes the entries   for their respective vertical . Not only this all these systems were designed with more internal control ,   leaving less space for flexibility for the external user . Hence each cashier has to login into each system to   handle their target audience accounting . 

 Selection 

 I chose Visualization tool    as it helps capture current problem with help of various stakeholders as well   as helps find answers to the problem to build future solutions . .   I could explain the current challenge in   much better way thru data visualization , infographics etc . This tool helped us achieve a common   understanding of the issue by studying the pattern of all processes across each vertical . Each vertical had   same steps [ from admission to certification ] with its own uniqueness . Hence , Brainstorming also became   a supporting tool to figure out the solution of creating single system . This tool helped me define the   scope of the project , identify key elements and its relationship and assemble common processes . 

 Reference : Visualization , Brainstorming 

 Application 

 Teams were divided into groups of 3 . Each group had finance person , sales and marketing , and delivery   and operation team . Each group was asked to note down the points on sticky notes for each vertical . For   each process , the relation business rules and norms were also put along with the flow of activities   involved .   After writing down all their points , groups brought back sticky notes and arrange it under their   respective verticals . Then users were asked to club common process across each vertical together .   For   example , admission process across all verticals had some commonality and some uniqueness . The   unique process will become the business logic for a new system automation . Same goes for accounting   and revenue model and student management system . Some feature will become outliers which will be   appended modules . 

 Insight 

 Through this mode of visualizing the complete process across verticals , we could get an insight of   handling flexibility and simplicity of student management system . Students wanted more flexibility in   their learning process as well as more transparency .   It also helped to at process reengineering and   process simplification . The new system design became nimble and the project was welcomed by all as it   reduces work pressure and bring out people productivity . Since the earlier model was internally   controlled hence more manpower was required for analyzing , designing , coding , handling queries and 

 updating system . This led to a loss of productive hours in maintaining systems and guiding and training   internal teams on various processes .   This helped system and business team to connect with students   and customers to understand how they want the system to leverage learning and simplify internal   team ’s life . This helped the organization to increase people productivity , satisfied customer , thereby   would lead to less manpower and more profits . 

 Approach 

 Instead of money getting collected by cashiers , online payment systems were brought in . Instead of   team busy in doing logistic work , maintaining compliance and linked this task to revenue building , a   handle can be given to franchisee and customer to finish the related transaction .   Attendance marking   can be given to the student , instead of faculty marking the same . Like COURSERA , when the onus of   completion of the session is with the student and that is equivalent to attendance been marked . We can   simplify admission process thru common admission process across verticals and application will be filled   by student rather than staff , thereby bringing the responsibility back to student , which will ensure know   your customer [ KYC ] correctness and compliance . 

 Visualization helps solve complex problems . Next time the same tool can be used to solve any process   by incorporating the feedback which can act as a reference tool . This approach will bring together all   functions to come to common understanding . Policies will be reassessed and re - evaluated to simplify   customer processes . 

 This tool not only helped me view all the processes across verticals but also gave me insight of customer   requirement . Since I am working in the organization which has distributed environment hence engaging   customer thru alerts , messages and various communication on upcoming services and defaulted   services becomes critical . our organization is now moving to digital transformation and I see usage of   visual thinking as a tool in all aspects in building lean system and processes . During this journey of   recreation , I will use storytelling to share best practices , where ever required . 

 -x - x - x - x - x - x - x-
### Output: 