Challenge 

 I was recently appointed as head of IT organization for a multinational company which established a   global service center in my location ( one of the five ) six years ago . The challenge is that how we can   make our local organization as one of the best places to work for our employees and as a service center   of choice for our internal customers in the company 

 Selection 

 The tool that I chose was mind mapping . I invited each member of my local leadership team to brainstorm   together by reviewing the data from the past 6 years on local footprint growth ( number of employees &   services provided from our location ) and then identifying / listing down the issues . 

 Application 

 I set up a design workshop sessions ( virtual due to COVID 19 situation ) with my leadership team ( each   member represents IT sub function locally ) to create a strategy and a tactical plan . I used online tool   called Miro to collaborate . This tool provided ability to collaborate virtually through white boards & post - it .   As a first step , I shared the growth data , employee satisfaction scores , employee feedback from recently   concluded surveys . I asked everyone to go through the data and start putting the points ( or reasons )   which is causing our employees to share positive or negative feedback , affecting the footprint growth in   our location and the low number of services being provided to customers when compared to other   centers . 

 Insight 

 Each member after reviewing the data started listing the points ( both positive and negative ) . A few of   them were – Lack of employee growth opportunities ( new positions ) leading to employee frustration ,   employees in sub functions working in siloes with low to none interaction , low number of trainings being   organized , disconnect between local leadership and global leadership in terms of expectations . 

 These insights quickly enabled me to take concrete actions immediately , such as -   organized cross “ sub   function ” initiative that allowed employees from different functions to interact and collaborate -    created   a   newly created IT communication group which organized fun events , helped to seek continuous feedback   from employees on activities – knowledge sessions and training to build skills and spark curiosity in the   employees 

 Approach 

 This technique worked very well for me as it helped to engage all the employees quickly . I think next time ,   I would also focus on to use this technique to evaluate the strategy every six months if it is working or not   ( or requires some course correction depending on company´s internal developments ) after each   feedback . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge 

 I was recently appointed as head of IT organization for a multinational company which established a   global service center in my location ( one of the five ) six years ago . The challenge is that how we can   make our local organization as one of the best places to work for our employees and as a service center   of choice for our internal customers in the company 

 Selection 

 The tool that I chose was mind mapping . I invited each member of my local leadership team to brainstorm   together by reviewing the data from the past 6 years on local footprint growth ( number of employees &   services provided from our location ) and then identifying / listing down the issues . 

 Application 

 I set up a design workshop sessions ( virtual due to COVID 19 situation ) with my leadership team ( each   member represents IT sub function locally ) to create a strategy and a tactical plan . I used online tool   called Miro to collaborate . This tool provided ability to collaborate virtually through white boards & post - it .   As a first step , I shared the growth data , employee satisfaction scores , employee feedback from recently   concluded surveys . I asked everyone to go through the data and start putting the points ( or reasons )   which is causing our employees to share positive or negative feedback , affecting the footprint growth in   our location and the low number of services being provided to customers when compared to other   centers . 

 Insight 

 Each member after reviewing the data started listing the points ( both positive and negative ) . A few of   them were – Lack of employee growth opportunities ( new positions ) leading to employee frustration ,   employees in sub functions working in siloes with low to none interaction , low number of trainings being   organized , disconnect between local leadership and global leadership in terms of expectations . 

 These insights quickly enabled me to take concrete actions immediately , such as -   organized cross “ sub   function ” initiative that allowed employees from different functions to interact and collaborate -    created   a   newly created IT communication group which organized fun events , helped to seek continuous feedback   from employees on activities – knowledge sessions and training to build skills and spark curiosity in the   employees 

 Approach 

 This technique worked very well for me as it helped to engage all the employees quickly . I think next time ,   I would also focus on to use this technique to evaluate the strategy every six months if it is working or not   ( or requires some course correction depending on company´s internal developments ) after each   feedback .
### Output: 