Example Reflection – Visualization Challenge & Selection 

 The first tool I used was the tool of Visual Thinking , to achieve a shared understanding of a 

 problem space among a diverse group of customers before attempting to identify and define 

 possible solutions to the problem . I use this approach often with our customers of various 

 regions . 

 I usually use the technique where I give them scope for discussion and express their view and to 

 learn from each other in the process of defining the scope , boundaries , key elements , and 

 relationships between elements to consider when identifying pain points and opportunities for 

 improvements or solutions .   I start the process of application by creating a diagram of the 

 problem and its underlying causes . To understand the problem , I   draw from any existing 

 material available to understand the environment . The materials could be found from   various 

 documents , training materials , marketing reports and many other such documents . If materials 

 are not available , then I conduct informal interviews by dividing the customers in different 

 groups who serve as my main points of contact on the initiative . 

 Each group receives a poster - size copy of the straw man graphic that they can write on directly , 

 or use sticky notes to make comments . I give them two - three questions to answer , such as : 1 ) 

 What key elements are missing from the problem ? 2 ) What would you change about the problem 

 before you to make it more accurately reflect your problem space ? 3 ) What key insights do you 

 have about the relationships between the entities in your problem space ? 

 I give them approximately 30 minutes to discuss the questions and mark up the graphic . Then I 

 have each group report out on their answers to those three questions with a message that no one 

 is here to judge and can be as expressive as possible . 

 As each group reports out , I record commonalities in the insights of each group , and then 

 additional insights that come from the group discussion on an additional copy of the graphic . 

 Insight & Approach 

 What I have learned from conducting this exercise with several groups is that while the graphic – 

 especially the revised graphic that incorporates their feedback – is important for reinforcing their 

 understanding of the problem they are working to solve , the more valuable aspect of the activity 

 is the shared insights and shared learning that occurs while they are working to define their 

 problem space . 

 They can quickly identify new insights about relationships between key entities instead of taking 

 time to identify them . They can also identify variables in the problem space – that is , it helps 

 them to identify what they do n’t know , in what areas they need to obtain information or data to 

 provide the values for the variables . 

 Since I discovered that the most valuable aspect is the shared insights and learning , next time I 

 would use the visualization activity as a starting point for a series of design thinking activities . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example Reflection – Visualization Challenge & Selection 

 The first tool I used was the tool of Visual Thinking , to achieve a shared understanding of a 

 problem space among a diverse group of customers before attempting to identify and define 

 possible solutions to the problem . I use this approach often with our customers of various 

 regions . 

 I usually use the technique where I give them scope for discussion and express their view and to 

 learn from each other in the process of defining the scope , boundaries , key elements , and 

 relationships between elements to consider when identifying pain points and opportunities for 

 improvements or solutions .   I start the process of application by creating a diagram of the 

 problem and its underlying causes . To understand the problem , I   draw from any existing 

 material available to understand the environment . The materials could be found from   various 

 documents , training materials , marketing reports and many other such documents . If materials 

 are not available , then I conduct informal interviews by dividing the customers in different 

 groups who serve as my main points of contact on the initiative . 

 Each group receives a poster - size copy of the straw man graphic that they can write on directly , 

 or use sticky notes to make comments . I give them two - three questions to answer , such as : 1 ) 

 What key elements are missing from the problem ? 2 ) What would you change about the problem 

 before you to make it more accurately reflect your problem space ? 3 ) What key insights do you 

 have about the relationships between the entities in your problem space ? 

 I give them approximately 30 minutes to discuss the questions and mark up the graphic . Then I 

 have each group report out on their answers to those three questions with a message that no one 

 is here to judge and can be as expressive as possible . 

 As each group reports out , I record commonalities in the insights of each group , and then 

 additional insights that come from the group discussion on an additional copy of the graphic . 

 Insight & Approach 

 What I have learned from conducting this exercise with several groups is that while the graphic – 

 especially the revised graphic that incorporates their feedback – is important for reinforcing their 

 understanding of the problem they are working to solve , the more valuable aspect of the activity 

 is the shared insights and shared learning that occurs while they are working to define their 

 problem space . 

 They can quickly identify new insights about relationships between key entities instead of taking 

 time to identify them . They can also identify variables in the problem space – that is , it helps 

 them to identify what they do n’t know , in what areas they need to obtain information or data to 

 provide the values for the variables . 

 Since I discovered that the most valuable aspect is the shared insights and learning , next time I 

 would use the visualization activity as a starting point for a series of design thinking activities .
### Output: 