Reflection : Storytelling 

 Challenge & Selection 

 I was working on a project for a Telecom company , where we were setting up their customer   experience department . The plan was setting different surveys on points of the customer   journey hoping to gather enough information to evaluate the opinions of the clients . 

 So we used the storytelling tool to figure out how to best set the surveys and which questions   were better for the different points of interaction of the customer . This way , we would   position ourselves on the skin of a customer in their journey from their first contact with the   company , until the day they decided to leave . 

 Application 

 Thanks to the storytelling tool and everyone experience with their own telecom company , we   started narrating the journey of a customer . Starting by the moment set client goes to one of   our shops asking for the offers available , or when calling the telesales department . Getting   ourselves in the skin of the customer , we could figure out what kind of experience they had ,   and then , set the questions for the survey related to that point appropriately . We followed this   procedure for the whole journey , going from the sales to installation of fixed networks at   home , to calls trying to solve issues related to devices or invoices , until reaching the end of the   journey , when the customer leaves , setting questions trying to figure out the reasons behind . 

 Insight & Approach 

 The tool was really useful setting up the questions , and also in the future , it keeps being useful   once trying to analyse the results on the surveys , because the tool allows us also to look for   the story behind the reasons for which the customers vote one way or another . 

 I feel like this was the best tool to set up this kind of process allowing us to consider every path   a customer will take during it ’s time with the company . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection : Storytelling 

 Challenge & Selection 

 I was working on a project for a Telecom company , where we were setting up their customer   experience department . The plan was setting different surveys on points of the customer   journey hoping to gather enough information to evaluate the opinions of the clients . 

 So we used the storytelling tool to figure out how to best set the surveys and which questions   were better for the different points of interaction of the customer . This way , we would   position ourselves on the skin of a customer in their journey from their first contact with the   company , until the day they decided to leave . 

 Application 

 Thanks to the storytelling tool and everyone experience with their own telecom company , we   started narrating the journey of a customer . Starting by the moment set client goes to one of   our shops asking for the offers available , or when calling the telesales department . Getting   ourselves in the skin of the customer , we could figure out what kind of experience they had ,   and then , set the questions for the survey related to that point appropriately . We followed this   procedure for the whole journey , going from the sales to installation of fixed networks at   home , to calls trying to solve issues related to devices or invoices , until reaching the end of the   journey , when the customer leaves , setting questions trying to figure out the reasons behind . 

 Insight & Approach 

 The tool was really useful setting up the questions , and also in the future , it keeps being useful   once trying to analyse the results on the surveys , because the tool allows us also to look for   the story behind the reasons for which the customers vote one way or another . 

 I feel like this was the best tool to set up this kind of process allowing us to consider every path   a customer will take during it ’s time with the company .
### Output: 