Challenge     I am an accountant in a leading position whose tasks are quite wide . From issuing invoices to   manage the whole aftersale process . We had been through a quite harsh time , in which we have   experimented what personnel shortage means . The problem was that even though our IT department   was pretty developed , we could n't be able to provide a tracking number to a large amount of   customers a day . The couriers in this case did n't appear to be interested in our issue and our final   clients have started sending us complaints regarding the uncertainty of their parcel status . Having   said that we are not dealing with an online shop and 75 % of the current coworkers have no idea   about technologies , this sounded as a real challenge to me . In 2020 everyone expects to get live   information about their shipments and I personally did n't want to disappoint them any further .     Selection     The account and shipment team has been through several design thinking processes , due to the fact   that we needed to develope a flexible workflow according to the continuous changes in   regulamentation areas . Goal is to test if our mind mapping has been correctly created and exploit it   as much as possible .       Application     Agile and customer friendly are the key words . We tried to apply NPL methods as well as Scrum   ones . We have started sharing our tasks following the best abilities of our team members . The one   who had the best communication capabilities faced a two - day meeting with our courier 's IT   department . Thanks to his reports , we could reorganise the workflow according , waiting for more   precise instructions . Internal it has been quite a challenge to operate the new tools in cooperation   with our company IT . It meant downloading new IT products , see if it was compatible and   proceeding accordingly .      Here the second part started , in which the whole team ought to configurate and test the whole . We   were the customers and had to check if it worked .   In two small groups , we played different roles : Company and client , who wants to follow his parcel   status . Priority for us was to lauch a tool , which was really useful . We have taken around 3 days to   perfect the whole process , co - aid by our IT - workers .   We have used trials , pretending to send a parcel , creating actually a fake parcel status and waiting if   the other team was getting the info on a live time .       Insight     I must confess that during the trials it has been quite complicated to coordinate different teams with   different needs and working approaches . Our team was fully committed to do it as quick as possible ,   as our priority was to diminuish the client requests regarding shipment status , which represented   around 30 % of our daily emails . As anticipated , we have been through some rigid obstacles , which   have been overcome using PNL and diplomatic assets , learnt during our numerous conflict   management courses . Additionaly , our co - workers learnt to polarize and prioritize tasks that are   more customer oriented , as they are our main stakeholder . This experiment also pushed our Ceo to   invest on IT - development as relevant part of customer satisfaction . 

 Approach     I am glad the the lauching approach has been the key of success of this small project we had . My   teams is keen to develop different tools and tend to experiment willingly . In the future my company   should standardize what we have done so that even for other department the workflow could   become smoother 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge     I am an accountant in a leading position whose tasks are quite wide . From issuing invoices to   manage the whole aftersale process . We had been through a quite harsh time , in which we have   experimented what personnel shortage means . The problem was that even though our IT department   was pretty developed , we could n't be able to provide a tracking number to a large amount of   customers a day . The couriers in this case did n't appear to be interested in our issue and our final   clients have started sending us complaints regarding the uncertainty of their parcel status . Having   said that we are not dealing with an online shop and 75 % of the current coworkers have no idea   about technologies , this sounded as a real challenge to me . In 2020 everyone expects to get live   information about their shipments and I personally did n't want to disappoint them any further .     Selection     The account and shipment team has been through several design thinking processes , due to the fact   that we needed to develope a flexible workflow according to the continuous changes in   regulamentation areas . Goal is to test if our mind mapping has been correctly created and exploit it   as much as possible .       Application     Agile and customer friendly are the key words . We tried to apply NPL methods as well as Scrum   ones . We have started sharing our tasks following the best abilities of our team members . The one   who had the best communication capabilities faced a two - day meeting with our courier 's IT   department . Thanks to his reports , we could reorganise the workflow according , waiting for more   precise instructions . Internal it has been quite a challenge to operate the new tools in cooperation   with our company IT . It meant downloading new IT products , see if it was compatible and   proceeding accordingly .      Here the second part started , in which the whole team ought to configurate and test the whole . We   were the customers and had to check if it worked .   In two small groups , we played different roles : Company and client , who wants to follow his parcel   status . Priority for us was to lauch a tool , which was really useful . We have taken around 3 days to   perfect the whole process , co - aid by our IT - workers .   We have used trials , pretending to send a parcel , creating actually a fake parcel status and waiting if   the other team was getting the info on a live time .       Insight     I must confess that during the trials it has been quite complicated to coordinate different teams with   different needs and working approaches . Our team was fully committed to do it as quick as possible ,   as our priority was to diminuish the client requests regarding shipment status , which represented   around 30 % of our daily emails . As anticipated , we have been through some rigid obstacles , which   have been overcome using PNL and diplomatic assets , learnt during our numerous conflict   management courses . Additionaly , our co - workers learnt to polarize and prioritize tasks that are   more customer oriented , as they are our main stakeholder . This experiment also pushed our Ceo to   invest on IT - development as relevant part of customer satisfaction . 

 Approach     I am glad the the lauching approach has been the key of success of this small project we had . My   teams is keen to develop different tools and tend to experiment willingly . In the future my company   should standardize what we have done so that even for other department the workflow could   become smoother
### Output: 