Hoa Wong 

 MIND MAP TOOL 

 Challenge & Selection 

 Mind map tool is the value tool to close the gaps on the capabilities by supporting me to   success daily job activities .   As customer service provider , I always expect to understand   the customer ’s needs as well as how to accommodate them . Frequently , we set the meeting   with the key objectives that we look for insight of our services – what are bad and problem ,   and consider the solutions and how to solve those . The first group members of those   meeting were our customers included different sources of existing customers and potential   customers , we hope bringing the better life – better products to them . The product   development team also joined as the solution and design the products .   And the In fact ,   with contrast positions , there are different views and each member tried to put the personal   views to protect their argument rather than getting the general one . With the high   demanding , the customers always expect the better service than can provide or afford . And   the product developers always face with their products are best and the challenging of   “ running out of creative ” . The members can provide us a lot of data , however it made us   stuck during the disorderly situations , it could not become the valuable information as we   expected . We can use the Mind mapping tool for those discussions , instead of “ my views ”   or different positions , which can result of closing mind or fighting , Mind Mapping opens   up possibilities and calms us by focus “ our products ” that support us to find answers more   easily . Mind mapping is looking for patterns and insights in a large quantity of data   collected during exploration of discussion to understand the current reality . 

 Application 

 Yesterday , I led the workshop with my colleagues of “ dream holiday ” that invited 50   customers and 10 colleagues . On the first 2 hours morning section , we started the   discussion focusing to the “ customer expectations ” .   The selected customers also were   invited together with our staffs . We grouped the members into several groups to discuss   same question “ what are holiday that you expected ?   and provided each group with a   clipboard , a bold marker , and a bunch of medium - sized sticky notes . All the member joined   the discussion actively , they could take walk around and they felt free to discuss and raised   their own ideas , and took note into the sticky . Each group , all members reviewed and shared   with their group member ’s to encourage widen their view and promote creative thinking .   After spent sometimes to take break , it moved to the sharing section that they shared their   theme and all members add the sticky note related that theme . All the sticky notes were   added to the board , there 7 theme labels were found : locations , duration , accommodation ,   travels , information , seller / sale channels , product features ... with the full view of   expectations . The 1 hours later , the discussion on the advantage or disadvantage of each 

 chosen items and ranking the priority by orders .   The afternoon section included internal   staff only , we kept continueing discussion that turns the observations into insights of the   gaps between the existing products and services performances compared with the   expectations . The eexploring a problem and   for generating new ideas   and move to think   about so what as well as the new design should be ? An insight statement is more than just   a word .      Insight & Approach     For discussion from 70 members of section 1 , the team collected 163 expectation notes for   7 themes with the insight information of users /customers . Those information shows the   full picture of expectations that the attendees can realize and imagine base on their   experience , understanding as well as insign of their thought and dream . The across   discussion also helps us to identify what we do n’t know . The disscuss also was shared   openly , widelly view when exploring a problem . Almost the bariers and challenges of   problem disscussion seem to be broken down . When observating the happy sharings , that   the real data and most valuable information we expect to collect in oder to create the best   products to our customers . The information after the section are structurally and clearly for   next steps . 

 Under my personal view , this tool is the great tool to design thinking that promoting new   ideas and having the broadly   and deeply view of design . This course provided me the skills   to be a designer of innovation , that I will practice and apply the tools and knowdleges into   my daily work activities to improve my skills . Nextweek , I am planing to lead the meeting   to redesign the new product for season 2003 , that I expect to apply the tool of visualization   of series of design steps . I am business background that the design tools made me excited   to learn 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Hoa Wong
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Hoa Wong 

 MIND MAP TOOL 

 Challenge & Selection 

 Mind map tool is the value tool to close the gaps on the capabilities by supporting me to   success daily job activities .   As customer service provider , I always expect to understand   the customer ’s needs as well as how to accommodate them . Frequently , we set the meeting   with the key objectives that we look for insight of our services – what are bad and problem ,   and consider the solutions and how to solve those . The first group members of those   meeting were our customers included different sources of existing customers and potential   customers , we hope bringing the better life – better products to them . The product   development team also joined as the solution and design the products .   And the In fact ,   with contrast positions , there are different views and each member tried to put the personal   views to protect their argument rather than getting the general one . With the high   demanding , the customers always expect the better service than can provide or afford . And   the product developers always face with their products are best and the challenging of   “ running out of creative ” . The members can provide us a lot of data , however it made us   stuck during the disorderly situations , it could not become the valuable information as we   expected . We can use the Mind mapping tool for those discussions , instead of “ my views ”   or different positions , which can result of closing mind or fighting , Mind Mapping opens   up possibilities and calms us by focus “ our products ” that support us to find answers more   easily . Mind mapping is looking for patterns and insights in a large quantity of data   collected during exploration of discussion to understand the current reality . 

 Application 

 Yesterday , I led the workshop with my colleagues of “ dream holiday ” that invited 50   customers and 10 colleagues . On the first 2 hours morning section , we started the   discussion focusing to the “ customer expectations ” .   The selected customers also were   invited together with our staffs . We grouped the members into several groups to discuss   same question “ what are holiday that you expected ?   and provided each group with a   clipboard , a bold marker , and a bunch of medium - sized sticky notes . All the member joined   the discussion actively , they could take walk around and they felt free to discuss and raised   their own ideas , and took note into the sticky . Each group , all members reviewed and shared   with their group member ’s to encourage widen their view and promote creative thinking .   After spent sometimes to take break , it moved to the sharing section that they shared their   theme and all members add the sticky note related that theme . All the sticky notes were   added to the board , there 7 theme labels were found : locations , duration , accommodation ,   travels , information , seller / sale channels , product features ... with the full view of   expectations . The 1 hours later , the discussion on the advantage or disadvantage of each 

 chosen items and ranking the priority by orders .   The afternoon section included internal   staff only , we kept continueing discussion that turns the observations into insights of the   gaps between the existing products and services performances compared with the   expectations . The eexploring a problem and   for generating new ideas   and move to think   about so what as well as the new design should be ? An insight statement is more than just   a word .      Insight & Approach     For discussion from 70 members of section 1 , the team collected 163 expectation notes for   7 themes with the insight information of users /customers . Those information shows the   full picture of expectations that the attendees can realize and imagine base on their   experience , understanding as well as insign of their thought and dream . The across   discussion also helps us to identify what we do n’t know . The disscuss also was shared   openly , widelly view when exploring a problem . Almost the bariers and challenges of   problem disscussion seem to be broken down . When observating the happy sharings , that   the real data and most valuable information we expect to collect in oder to create the best   products to our customers . The information after the section are structurally and clearly for   next steps . 

 Under my personal view , this tool is the great tool to design thinking that promoting new   ideas and having the broadly   and deeply view of design . This course provided me the skills   to be a designer of innovation , that I will practice and apply the tools and knowdleges into   my daily work activities to improve my skills . Nextweek , I am planing to lead the meeting   to redesign the new product for season 2003 , that I expect to apply the tool of visualization   of series of design steps . I am business background that the design tools made me excited   to learn
### Output: 