Page 1 of 1 

 Storytelling in A Payroll System Development for a Chain   of Restaurants 

 By Daniel Almeida   Dec 16th , 2019 

 1 . Challenge   My responsibility was to lead a Product / UX Team in the development of a Human Resources   Product , mainly focused on the Payroll subsystem , for our Company ’s customers , which in turn   use our ERP ( Enterprise Resource Planning ) to support a restaurant chain . 

 Our Company has offices in Palo Alto , California , and in Sao Paulo , Brazil , and the project   should involve people from both Offices . 

 2 . Selection   The main challenge was to bring the team the reality of our customers : what their business is ,   what are their needs , what they believe should be improved in the relationship between   Employer and Employees . 

 Bring to the team information and facts on how a restaurant works , what are their needs , and   why our solution requires a deep understanding of those needs made Storytelling the right   tool for our discovery of “ What Is . ” 

 3 . Application   The central aspect used was to create sections of our customer story like chapters . From the   hiring process , benefits and deductions , clock - ins and clock - outs , rest breaks , how do they   organize themselves to serve different dinner parties , to how clients tip one or more waiters in   different scenarios . Also , how to issue paychecks , what tax forms issuing along the year , tax   payment , and how to terminate employment contracts . 

 4 . Insight   After sequencing all epics , we then divided them into stories , which are events that occur and   their outcomes . In these stories , we describe the events from the perspective of the people   involved . 

 The significant insight : the broader the vision of who is who in the Human Resources and   Payroll subjects and why some things happen , the better the comprehension of what can be   improved . 

 5 . Approach   Next time we should use more pictures and videos to present a more detailed vision of our   customer needs . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Daniel Almeida
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Page 1 of 1 

 Storytelling in A Payroll System Development for a Chain   of Restaurants 

 By Daniel Almeida   Dec 16th , 2019 

 1 . Challenge   My responsibility was to lead a Product / UX Team in the development of a Human Resources   Product , mainly focused on the Payroll subsystem , for our Company ’s customers , which in turn   use our ERP ( Enterprise Resource Planning ) to support a restaurant chain . 

 Our Company has offices in Palo Alto , California , and in Sao Paulo , Brazil , and the project   should involve people from both Offices . 

 2 . Selection   The main challenge was to bring the team the reality of our customers : what their business is ,   what are their needs , what they believe should be improved in the relationship between   Employer and Employees . 

 Bring to the team information and facts on how a restaurant works , what are their needs , and   why our solution requires a deep understanding of those needs made Storytelling the right   tool for our discovery of “ What Is . ” 

 3 . Application   The central aspect used was to create sections of our customer story like chapters . From the   hiring process , benefits and deductions , clock - ins and clock - outs , rest breaks , how do they   organize themselves to serve different dinner parties , to how clients tip one or more waiters in   different scenarios . Also , how to issue paychecks , what tax forms issuing along the year , tax   payment , and how to terminate employment contracts . 

 4 . Insight   After sequencing all epics , we then divided them into stories , which are events that occur and   their outcomes . In these stories , we describe the events from the perspective of the people   involved . 

 The significant insight : the broader the vision of who is who in the Human Resources and   Payroll subjects and why some things happen , the better the comprehension of what can be   improved . 

 5 . Approach   Next time we should use more pictures and videos to present a more detailed vision of our   customer needs .
### Output: 