Challenge 

 I ’m a member of a big healthcare / Medical company and my / our challenge is to improve the product   complaint process . 

 We usually use a Template form for complaints that needs to be filled by the customer manually for   each case . 

 This can lead to : 

 1 . “ Incomplete and inaccurate information ” , Recording some of the information manually or   leaving out relevant details obstruct effective complaint resolution . It also leads to multiple calls   with customer asking for missing information which can cause a dissatisfaction to the customer   and patient as well as delays in the whole processes . 

 2 . “ Delay in the resolution process ” , the lengthy Lead Time in solving complaints which can take   weeks or even months from receipt due to the involvement of many stakeholders in this process   internal / External such as customer , patient , sales representative , and business support . 

 Conclusion , is always getting negative feedbacks due to the long lead time for complaints   closure and which is impacting negatively as well our customer satisfaction 

 Selection 

 Our team is ready to try the learning launching tool as it is an experiment meant to be tested quickly . 

 Application 

 By using the learning launch tool , our first launch is to focus on making the process much easier and   agile . 

 We decide to create a digital form on our company ’s website to let the customer have the availability to   access this form and submit it digitally with the mandatory information . 

 These digital templates will go directly to the business support to get the proper approvals once   received . This will make the process much easier and faster and will minimize the cycle lead time to   avoid customer dissatisfaction . 

 Our second launch is to test the digital form and see how the customers will interact with these forms . 

 The main purpose from this second prototype was to find out if it ’s easy to apply . Our priority was to   ensure that the customers can use the new form . 

 Insight 

 By applying the learning launch tool , helped our team to identify our assumptions by testing it . 

 We are expecting a great result that will simplify our process and to be transferred directly to the   concerned person in a timely manner also in a proper way . 

 By this process also we realized that the customers were more comfortable with the new digital form . 

 Moving forward our business will focus on human centered design to improve our services . 

 Approach 

 The learning launch tool and Automation are the most effective , appropriate , and ideal way of   approaching and implementing solutions . 

 Our team should reflect the two launches insight gained to a compelling solution . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge 

 I ’m a member of a big healthcare / Medical company and my / our challenge is to improve the product   complaint process . 

 We usually use a Template form for complaints that needs to be filled by the customer manually for   each case . 

 This can lead to : 

 1 . “ Incomplete and inaccurate information ” , Recording some of the information manually or   leaving out relevant details obstruct effective complaint resolution . It also leads to multiple calls   with customer asking for missing information which can cause a dissatisfaction to the customer   and patient as well as delays in the whole processes . 

 2 . “ Delay in the resolution process ” , the lengthy Lead Time in solving complaints which can take   weeks or even months from receipt due to the involvement of many stakeholders in this process   internal / External such as customer , patient , sales representative , and business support . 

 Conclusion , is always getting negative feedbacks due to the long lead time for complaints   closure and which is impacting negatively as well our customer satisfaction 

 Selection 

 Our team is ready to try the learning launching tool as it is an experiment meant to be tested quickly . 

 Application 

 By using the learning launch tool , our first launch is to focus on making the process much easier and   agile . 

 We decide to create a digital form on our company ’s website to let the customer have the availability to   access this form and submit it digitally with the mandatory information . 

 These digital templates will go directly to the business support to get the proper approvals once   received . This will make the process much easier and faster and will minimize the cycle lead time to   avoid customer dissatisfaction . 

 Our second launch is to test the digital form and see how the customers will interact with these forms . 

 The main purpose from this second prototype was to find out if it ’s easy to apply . Our priority was to   ensure that the customers can use the new form . 

 Insight 

 By applying the learning launch tool , helped our team to identify our assumptions by testing it . 

 We are expecting a great result that will simplify our process and to be transferred directly to the   concerned person in a timely manner also in a proper way . 

 By this process also we realized that the customers were more comfortable with the new digital form . 

 Moving forward our business will focus on human centered design to improve our services . 

 Approach 

 The learning launch tool and Automation are the most effective , appropriate , and ideal way of   approaching and implementing solutions . 

 Our team should reflect the two launches insight gained to a compelling solution .
### Output: 