Reflection – Mind Mapping 

 Challenge 

 My organization wants to move from the old traditional form of banking to a more modern   way . This new way will enable customers to transact with little or no contact with the bank   branches . 

 The project however is to create a banking solution that will capture the customer journey   with the bank i.e. ( from Onboarding to transacting with the bank ) , will be completely or   almost online . 

 The project team will include members from various department : Customer Experience   Management , Business Development , Operations , Change , and Information Technology . We   will have to work together to come up with the best User / Customer Friendly application for   both our prospective customers and our current . 

 Selection 

 Lots of design thinking tools were used during the project , at the preliminary stage the tool   used was mind mapping . to show the visual representation of what each member of the   team thinks we can achieve our goal . 

 Application 

 The focus of using the mind mapping tool is to determine what I the app going to do , how It   will interact with our customers ( prospective and current ) and how it will affect their   customer   experience journey . Each member of the team gives a visual representation on a   board of what the application should contain , the interface and how the customer will   experience it . 

 Insights 

 Using the mind mapping tool , patterns begin to appear from each member of the project   team . Each member of the team focused more on their own particular role in the   organization , and how the application should be able to perform that role with customer   satisfied beyond expectation . 

 Patterns drawn from the map shows customer experience department team members   wants the application to be customer centric , they just want the customers to experience   more ease of banking though out their stay in the application , to navigate through each   module seamlessly . Meanwhile according to the mind map it reveals the operations team   members wants the application to be more focused on what type of modules should be in   the application which should be able to make the customers perform various types of   transactions with the application . 

 Approach 

 With the mind mapping tool revealing various insights and patterns on how the app should   look , the mind mapping tool was very important tool in the project because it enabled my   team members ( Information Technology ) department to include the revealed insights and   patterns drawn from other department team members in our own design thinking process ,   before we moved to the next stage of the project . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Mind Mapping 

 Challenge 

 My organization wants to move from the old traditional form of banking to a more modern   way . This new way will enable customers to transact with little or no contact with the bank   branches . 

 The project however is to create a banking solution that will capture the customer journey   with the bank i.e. ( from Onboarding to transacting with the bank ) , will be completely or   almost online . 

 The project team will include members from various department : Customer Experience   Management , Business Development , Operations , Change , and Information Technology . We   will have to work together to come up with the best User / Customer Friendly application for   both our prospective customers and our current . 

 Selection 

 Lots of design thinking tools were used during the project , at the preliminary stage the tool   used was mind mapping . to show the visual representation of what each member of the   team thinks we can achieve our goal . 

 Application 

 The focus of using the mind mapping tool is to determine what I the app going to do , how It   will interact with our customers ( prospective and current ) and how it will affect their   customer   experience journey . Each member of the team gives a visual representation on a   board of what the application should contain , the interface and how the customer will   experience it . 

 Insights 

 Using the mind mapping tool , patterns begin to appear from each member of the project   team . Each member of the team focused more on their own particular role in the   organization , and how the application should be able to perform that role with customer   satisfied beyond expectation . 

 Patterns drawn from the map shows customer experience department team members   wants the application to be customer centric , they just want the customers to experience   more ease of banking though out their stay in the application , to navigate through each   module seamlessly . Meanwhile according to the mind map it reveals the operations team   members wants the application to be more focused on what type of modules should be in   the application which should be able to make the customers perform various types of   transactions with the application . 

 Approach 

 With the mind mapping tool revealing various insights and patterns on how the app should   look , the mind mapping tool was very important tool in the project because it enabled my   team members ( Information Technology ) department to include the revealed insights and   patterns drawn from other department team members in our own design thinking process ,   before we moved to the next stage of the project .
### Output: 