Reflection on Visualisation 

 Sk Rana 

 Challenge     I work in a Fintech company and provide specialised services to the financial institutions . My stakeholders   are increasing facing challenges from their customers and increasing competition from their competitors .   On top , the increasing regulatory requirements are adding to their woes . The complexity of their problems   are overwhelming for me many times and bringing them together for a consensus is very challenging . I   work to provide an innovative solution to their complex problems . Many times I meet a diverse group of   stakeholders with a complex problem and a variety of wish lists and it becomes difficult to arrive at a   shared understanding of their problem and the possible solution . In my current problem I was challenged   to select only the functionalities which will enhance the user experience in using the financial tool while   increasing the operational efficiencies and meeting the key performance indicators .      Selection     In the kick - off meeting I user PowerPoint presentation and did not have a good experience in engaging   the participants . Many participants seemed to be un - interested with the bullet points . Incidentally I was   attending the course of Lobina and found the usage of the tool visualisation suitable for my kind of   problem to engage a large number of stakeholders . I followed the presentation of Angela Myer and came   to know the benefits of using the tool . As I use big room planning sessions with many stakeholders , I   selected visualisation tools to help my stakeholders define the scope and boundaries , the key elements   and their inter - relations and finally agree on the list of problems to solve . Visualisation is important in my   problem area to unlock the creative side of the brain of the stakeholders and to think in a nonverbal way   to visually understand the problems .      Therefore , I decided to use the visualisation tools more in my subsequent workshops to connect with my   customers and have a common understanding of the problem and eventually build consensus .       Application      For the next workshop my target was to decide on the list of functionalities to work on and set a priority to   them while getting consensus from the majority stakeholders . I started with gathering information   available with my company and gathered further information by conducting interviews with the pilot   stakeholders who intend to be the main users of the new service to be introduced to solve the problem .   Before the workshop , I used visualisation tool to create graphical representation of the problem with the   help of pictures and icons of real - life examples . I divided the participants into 4 groups with each group   having maximum 5 members with similar area of interests . For each such group , based on their problem   domain and interest area , I created big posters with the visual depiction of the problem . I had designated   work areas for each group . During the workshop I gave each of them their poster and I found out that they   were instantly connected with the posters and got engaged in discussing the problem . I challenged them   with key questions to identify the missing elements in the picture , identify the entities and their   relationships in the problem domain and encouraged them to directly update the picture and provide   comments with sticky notes .     While the groups were working and I was facilitating , I used the main common wall visible to all and   started drawing the big picture of the problem with more details and used the key elements of the   feedback from each group in the big picture . I also took photos , printed them and pasted them in the big   picture . In the next session with the stakeholders , I asked each of them to vote on prioritizing the list of 

 issues with the help of sticky notes and that way I built consensus on the list of issues to solve and their   priority .            Insight & Approach      With the highly encouraging results of using the visualisation tools in the workshop , I decided to use the   tool more often in the subsequent workshops . The visualisation tool helped my stakeholders listen to   each other , find patterns and make connections and build consensus . Once the problem space was   decided , I will organize additional workshops to engage the participants to visualize the future solution to   solve the problem and to create possibilities for them to create values for their end users .      Visualisation tools are rightly described as “ the mother of all design tools ” by Liedtka & Ogilvie as they are   used in every stage of a Design Thinking process . With my first workshops where visualisation were used ,   I learnt that visualisation helped spark idea generation . I observed that the groups could build on top of   each other ’s ideas by seeing what other groups are drawing , adding elements to their drawing or simply   discussing the sketches .   The revised graphic or the big picture I created on the common wall helped   them reinforcing the understanding of the problem . Each group could see their inputs in the big picture .   The usage of sketches and pictures helped unlocking their brain and helped them think in a non - verbal   way and be creative in sharing their perspectives and develop shared insights of the problem space . That   way with their shared insights I could build consensus .   The visualisation helped them listen to each other ,   stimulate their thought process and encouraged them to draw their insights . The visualisation helped the   participants in applying the skills of listening , thinking and drawing to learn from each other and work   together in having shared insights in understanding the problem complexity , visualising the solution and   create new possibilities .     With the insights gained by using visualisation , I am now planning to use this important design thinking   tool in other areas of customer engagements like ideation , testing with pilots , sales and marketing   brainstorming sessions . I am strongly inclined to use the drawings created with the joint sessions with the   stakeholders to display them in my office areas to encourage other teams to apply visualisation in their   problem areas . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Sk Rana
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection on Visualisation 

 Sk Rana 

 Challenge     I work in a Fintech company and provide specialised services to the financial institutions . My stakeholders   are increasing facing challenges from their customers and increasing competition from their competitors .   On top , the increasing regulatory requirements are adding to their woes . The complexity of their problems   are overwhelming for me many times and bringing them together for a consensus is very challenging . I   work to provide an innovative solution to their complex problems . Many times I meet a diverse group of   stakeholders with a complex problem and a variety of wish lists and it becomes difficult to arrive at a   shared understanding of their problem and the possible solution . In my current problem I was challenged   to select only the functionalities which will enhance the user experience in using the financial tool while   increasing the operational efficiencies and meeting the key performance indicators .      Selection     In the kick - off meeting I user PowerPoint presentation and did not have a good experience in engaging   the participants . Many participants seemed to be un - interested with the bullet points . Incidentally I was   attending the course of Lobina and found the usage of the tool visualisation suitable for my kind of   problem to engage a large number of stakeholders . I followed the presentation of Angela Myer and came   to know the benefits of using the tool . As I use big room planning sessions with many stakeholders , I   selected visualisation tools to help my stakeholders define the scope and boundaries , the key elements   and their inter - relations and finally agree on the list of problems to solve . Visualisation is important in my   problem area to unlock the creative side of the brain of the stakeholders and to think in a nonverbal way   to visually understand the problems .      Therefore , I decided to use the visualisation tools more in my subsequent workshops to connect with my   customers and have a common understanding of the problem and eventually build consensus .       Application      For the next workshop my target was to decide on the list of functionalities to work on and set a priority to   them while getting consensus from the majority stakeholders . I started with gathering information   available with my company and gathered further information by conducting interviews with the pilot   stakeholders who intend to be the main users of the new service to be introduced to solve the problem .   Before the workshop , I used visualisation tool to create graphical representation of the problem with the   help of pictures and icons of real - life examples . I divided the participants into 4 groups with each group   having maximum 5 members with similar area of interests . For each such group , based on their problem   domain and interest area , I created big posters with the visual depiction of the problem . I had designated   work areas for each group . During the workshop I gave each of them their poster and I found out that they   were instantly connected with the posters and got engaged in discussing the problem . I challenged them   with key questions to identify the missing elements in the picture , identify the entities and their   relationships in the problem domain and encouraged them to directly update the picture and provide   comments with sticky notes .     While the groups were working and I was facilitating , I used the main common wall visible to all and   started drawing the big picture of the problem with more details and used the key elements of the   feedback from each group in the big picture . I also took photos , printed them and pasted them in the big   picture . In the next session with the stakeholders , I asked each of them to vote on prioritizing the list of 

 issues with the help of sticky notes and that way I built consensus on the list of issues to solve and their   priority .            Insight & Approach      With the highly encouraging results of using the visualisation tools in the workshop , I decided to use the   tool more often in the subsequent workshops . The visualisation tool helped my stakeholders listen to   each other , find patterns and make connections and build consensus . Once the problem space was   decided , I will organize additional workshops to engage the participants to visualize the future solution to   solve the problem and to create possibilities for them to create values for their end users .      Visualisation tools are rightly described as “ the mother of all design tools ” by Liedtka & Ogilvie as they are   used in every stage of a Design Thinking process . With my first workshops where visualisation were used ,   I learnt that visualisation helped spark idea generation . I observed that the groups could build on top of   each other ’s ideas by seeing what other groups are drawing , adding elements to their drawing or simply   discussing the sketches .   The revised graphic or the big picture I created on the common wall helped   them reinforcing the understanding of the problem . Each group could see their inputs in the big picture .   The usage of sketches and pictures helped unlocking their brain and helped them think in a non - verbal   way and be creative in sharing their perspectives and develop shared insights of the problem space . That   way with their shared insights I could build consensus .   The visualisation helped them listen to each other ,   stimulate their thought process and encouraged them to draw their insights . The visualisation helped the   participants in applying the skills of listening , thinking and drawing to learn from each other and work   together in having shared insights in understanding the problem complexity , visualising the solution and   create new possibilities .     With the insights gained by using visualisation , I am now planning to use this important design thinking   tool in other areas of customer engagements like ideation , testing with pilots , sales and marketing   brainstorming sessions . I am strongly inclined to use the drawings created with the joint sessions with the   stakeholders to display them in my office areas to encourage other teams to apply visualisation in their   problem areas .
### Output: 