Example Reflection – Mind Mapping 

 Challenge & Selection 

 In order to improve sales , and thus the relationship of a company with its customers , it was decided to   somehow measure customer satisfaction using the NPS methodology , and thus be able to identify   possible drawbacks in the processes to be improved , as well as carry out quick and concrete actions with   detractor customers . We use the mind mapping tool to decide the actions to be carried out . 

 Application 

 We start with a small audience of promoter , neutral and detractor clients . What was done was first a   training for employees , in terms of customer service . A speech was prepared and the first calls were   made . At this point the mission was to listen and record everything that the client said . 

 After this , the comments were grouped into suggestions , annoyances , or compliments . In this phase , we   held a workshop in which several collaborators from various areas participated to brainstorm ideas ,   focused on the inconvenience of customers . The collaboration of the different areas seemed important   to us , to have various visions of actions . 

 Some annoyances made reference to some bureaucratic and slow processes that the company had in   terms of issuing its products . On the other hand , others spoke of a lack of knowledge of the client to   offer some products . 

 Thanks to these comments and this study , it was possible to carry out timely actions and offers directed   to our clients . As well as the improvement of some processes that slowed the attention . 

 Insight & Approach 

 This workshop resulted in several improvement actions and we realized that the most important thing in   a company is to know and listen above all to the customer in order to make quick decisions and take   timely actions . 

 After this sample , it was extended to all clients and thus interdisciplinary working groups were made to   carry out the necessary actions . This also helped us to work better as a team and think about corporate   well - being in a unanimous way , breaking down the barriers between areas . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example Reflection – Mind Mapping 

 Challenge & Selection 

 In order to improve sales , and thus the relationship of a company with its customers , it was decided to   somehow measure customer satisfaction using the NPS methodology , and thus be able to identify   possible drawbacks in the processes to be improved , as well as carry out quick and concrete actions with   detractor customers . We use the mind mapping tool to decide the actions to be carried out . 

 Application 

 We start with a small audience of promoter , neutral and detractor clients . What was done was first a   training for employees , in terms of customer service . A speech was prepared and the first calls were   made . At this point the mission was to listen and record everything that the client said . 

 After this , the comments were grouped into suggestions , annoyances , or compliments . In this phase , we   held a workshop in which several collaborators from various areas participated to brainstorm ideas ,   focused on the inconvenience of customers . The collaboration of the different areas seemed important   to us , to have various visions of actions . 

 Some annoyances made reference to some bureaucratic and slow processes that the company had in   terms of issuing its products . On the other hand , others spoke of a lack of knowledge of the client to   offer some products . 

 Thanks to these comments and this study , it was possible to carry out timely actions and offers directed   to our clients . As well as the improvement of some processes that slowed the attention . 

 Insight & Approach 

 This workshop resulted in several improvement actions and we realized that the most important thing in   a company is to know and listen above all to the customer in order to make quick decisions and take   timely actions . 

 After this sample , it was extended to all clients and thus interdisciplinary working groups were made to   carry out the necessary actions . This also helped us to work better as a team and think about corporate   well - being in a unanimous way , breaking down the barriers between areas .
### Output: 