Adaptive Learning – Mind Mapping 

 Aoife Farrelly 

 Page 1 of 2 

 Background 

 My role is developing & delivering Sales learning within the Americas and I ’m part of the global sales   learning team .   In 2016 we launched our new global foundational sales program in 7 languages which   was designed with 15 stakeholders and 24 Subject Matter Experts to ensure that any salesperson with   less than 2 years sales experience would take part within the 8 week program that allowed team   members to benchmark themselves , learn the skill , apply within the business before coming back to   learn the next skill .   After launch there was a change by the business that impacted the intended   audience meaning that we had significantly more team members that needed to complete the program   with much more experience and as such the consequence have been : unsustainable volume of delivery ,   poor satisfaction results of the learning as 62 % are not the intended audience and add to that we have   pushed our LMS to point where we have numerous “ Band - Aids ” to make it all work . 

 Challenge ( Problem ) 

 Now we are working on designing & developing our next level of learning ( intermediate ) for a global   audience .   It is essential to understand the personas of the different roles / experiences that the teams   face so we can look at curating , developing and delivering a blended experiential learning environment   that adapts to the individual learner based on their experiences & knowledge .   Before Covid-19 we had   planned a mixture of virtual and in - person experiences and believe that for the next 18 months this will   predominantly virtual but this is still to be decided when we know what wows & works . 

 Selection & Application 

 Working with our vendor partner we had a kick off meeting ( brainstorming ) to understand what we   were looking for .   We used two mind mapping tools ( Performance Canvas & an Empathy Map ) .   For the   Mapping of Empathy we split our activities into the main two categories of team members ( on property   & above property ) 

 Adaptive Learning – Mind Mapping 

 Aoife Farrelly 

 Page 2 of 2 

 Insight 

 The performance canvas was an excellent tool that enable us to have a frank and honest conversation   about what we ( stakeholders & learning ) were looking for .   There was conscious bias to what we know   and done in the past and our partners challenged our thoughts with what is & what if questions . 

 The Empathy Map really made us delve deeper from a team member ’s perspective although I still   believe we have a long way to go as there was only one person who knew the roles & situations well   enough to provide clarity and insights . 

 Before moving forward we will need to : Increase sample size for the Empathy Map to ensure we have   captured all the thoughts and refresh both tools with the impact of Covid-19 which may have influenced   some of the priority topics . 

 Approach 

 Throughout the program I really liked what is , what if , what wows and what works approach as I believe   our team tends to work more like George and to make the impact that our business and us want we   need to try different thing .   I ’m still thinking of the impact of Learning Launch vs. pilot and wondering   how we could use in the future . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Aoife Farrelly, Aoife Farrelly
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Adaptive Learning – Mind Mapping 

 Aoife Farrelly 

 Page 1 of 2 

 Background 

 My role is developing & delivering Sales learning within the Americas and I ’m part of the global sales   learning team .   In 2016 we launched our new global foundational sales program in 7 languages which   was designed with 15 stakeholders and 24 Subject Matter Experts to ensure that any salesperson with   less than 2 years sales experience would take part within the 8 week program that allowed team   members to benchmark themselves , learn the skill , apply within the business before coming back to   learn the next skill .   After launch there was a change by the business that impacted the intended   audience meaning that we had significantly more team members that needed to complete the program   with much more experience and as such the consequence have been : unsustainable volume of delivery ,   poor satisfaction results of the learning as 62 % are not the intended audience and add to that we have   pushed our LMS to point where we have numerous “ Band - Aids ” to make it all work . 

 Challenge ( Problem ) 

 Now we are working on designing & developing our next level of learning ( intermediate ) for a global   audience .   It is essential to understand the personas of the different roles / experiences that the teams   face so we can look at curating , developing and delivering a blended experiential learning environment   that adapts to the individual learner based on their experiences & knowledge .   Before Covid-19 we had   planned a mixture of virtual and in - person experiences and believe that for the next 18 months this will   predominantly virtual but this is still to be decided when we know what wows & works . 

 Selection & Application 

 Working with our vendor partner we had a kick off meeting ( brainstorming ) to understand what we   were looking for .   We used two mind mapping tools ( Performance Canvas & an Empathy Map ) .   For the   Mapping of Empathy we split our activities into the main two categories of team members ( on property   & above property ) 

 Adaptive Learning – Mind Mapping 

 Aoife Farrelly 

 Page 2 of 2 

 Insight 

 The performance canvas was an excellent tool that enable us to have a frank and honest conversation   about what we ( stakeholders & learning ) were looking for .   There was conscious bias to what we know   and done in the past and our partners challenged our thoughts with what is & what if questions . 

 The Empathy Map really made us delve deeper from a team member ’s perspective although I still   believe we have a long way to go as there was only one person who knew the roles & situations well   enough to provide clarity and insights . 

 Before moving forward we will need to : Increase sample size for the Empathy Map to ensure we have   captured all the thoughts and refresh both tools with the impact of Covid-19 which may have influenced   some of the priority topics . 

 Approach 

 Throughout the program I really liked what is , what if , what wows and what works approach as I believe   our team tends to work more like George and to make the impact that our business and us want we   need to try different thing .   I ’m still thinking of the impact of Learning Launch vs. pilot and wondering   how we could use in the future .
### Output: 