Reflection – Storytelling 

 Challenge & Selection 

 While working with our Social Media organization , I was presented the   challenge of procuring better laptops for the team . The laptops currently being   used were experiencing issues with the number of tools , applications and   webpages open at one time which led to unexpected crashes and loss of data   plus time . I used storytelling to present a business case to leadership . The   basis of the story for these 16 managers was the fundamental need to   increase laptop memory and computing power to handle the tools ,   applications and webpages to address customer concerns throughout the day .   I provided the data on the number of cases handled daily , the time spent on   rebooting the laptop after a crash occurred and the impact to productivity . I   used storytelling to invite the leaders into the world of the social media   manager and to understand the “ Why ” of the request . 

 Application 

 As the Jesus Contreras stated in the video “ there 's three basic challenges that   leaders , leaders face . One is that they only have about 20 % of the attention of   the people that they lead . And so , storytelling allows you . To get them to pay   attention , for just a little bit longer . For a little bit more time , with a little bit   more diligent energy “ . Originally the request for better laptops was sent in an   email and ignored since it failed to gain the attention of the leaders . A request   for a brief 30 minute meeting was submitted and approved . The company was   in the middle of its annual budget crisis and would not allow for the purchase   of any new equipment . The time for attendance was limited since the leaders   were also in planning for the next year ’s strategy and budget . Knowing these   things allowed me to craft the story in a persuasive manner .       Insight & Approach     During the meeting I explained the reason for the meeting and then asked the   leaders to listen to my story of the struggle for excellence with subpar laptops .   Of how the social media managers would be in the middle of a case and 

 would need to open a new webpage to look something up for a customer and   then the whole system would crash wiping out not only their progress in case   notes but also the time spent forcing the laptop to quit the programs that were   locked up and to perform a reboot in the proper way not by just holding down   the power button for 10 seconds which leads to operating system damage and   more data loss . How it seemed that every reboot would take longer and longer   than the previous reboot , how the system would take longer and longer to   load all the resources and then the impact to the average case handle time   within our metrics and also the delay of handling the new cases in the load . I   then I presented the data showing the extrapolation of the impact of the time   over the whole team within a 30 day period . Explaining how lost time means   lost productivity and increase in financial impact since you are paying   someone to sit and look at a laptop that is rebooting for 15 minutes . Finally I   showed them how better laptops could be procured without a financial impact   on our team budget by using a resource that allowed access to early lease   returned laptops that could be assigned to the managers . The leaders gave a   unanimous approval and set me on my way to use the resource and procure   the laptops .      This course helped me to better understand the impact of storytelling . To see   how it helps to gain the trust and buy in from leaders who are limited with their   own time and attention . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Storytelling 

 Challenge & Selection 

 While working with our Social Media organization , I was presented the   challenge of procuring better laptops for the team . The laptops currently being   used were experiencing issues with the number of tools , applications and   webpages open at one time which led to unexpected crashes and loss of data   plus time . I used storytelling to present a business case to leadership . The   basis of the story for these 16 managers was the fundamental need to   increase laptop memory and computing power to handle the tools ,   applications and webpages to address customer concerns throughout the day .   I provided the data on the number of cases handled daily , the time spent on   rebooting the laptop after a crash occurred and the impact to productivity . I   used storytelling to invite the leaders into the world of the social media   manager and to understand the “ Why ” of the request . 

 Application 

 As the Jesus Contreras stated in the video “ there 's three basic challenges that   leaders , leaders face . One is that they only have about 20 % of the attention of   the people that they lead . And so , storytelling allows you . To get them to pay   attention , for just a little bit longer . For a little bit more time , with a little bit   more diligent energy “ . Originally the request for better laptops was sent in an   email and ignored since it failed to gain the attention of the leaders . A request   for a brief 30 minute meeting was submitted and approved . The company was   in the middle of its annual budget crisis and would not allow for the purchase   of any new equipment . The time for attendance was limited since the leaders   were also in planning for the next year ’s strategy and budget . Knowing these   things allowed me to craft the story in a persuasive manner .       Insight & Approach     During the meeting I explained the reason for the meeting and then asked the   leaders to listen to my story of the struggle for excellence with subpar laptops .   Of how the social media managers would be in the middle of a case and 

 would need to open a new webpage to look something up for a customer and   then the whole system would crash wiping out not only their progress in case   notes but also the time spent forcing the laptop to quit the programs that were   locked up and to perform a reboot in the proper way not by just holding down   the power button for 10 seconds which leads to operating system damage and   more data loss . How it seemed that every reboot would take longer and longer   than the previous reboot , how the system would take longer and longer to   load all the resources and then the impact to the average case handle time   within our metrics and also the delay of handling the new cases in the load . I   then I presented the data showing the extrapolation of the impact of the time   over the whole team within a 30 day period . Explaining how lost time means   lost productivity and increase in financial impact since you are paying   someone to sit and look at a laptop that is rebooting for 15 minutes . Finally I   showed them how better laptops could be procured without a financial impact   on our team budget by using a resource that allowed access to early lease   returned laptops that could be assigned to the managers . The leaders gave a   unanimous approval and set me on my way to use the resource and procure   the laptops .      This course helped me to better understand the impact of storytelling . To see   how it helps to gain the trust and buy in from leaders who are limited with their   own time and attention .
### Output: 