Reflection – Mind Mapping     Challenge      I work for an IT Captive center of one of the leading global banks . In the last 3   years , there has been an increasing focus on building an end - to - end design   and programme / platform capability in India . This has led to a continuous   increase in business expectations from the Indian captive center to deliver   more for less . Due to cost pressures at the organization level , there is a need   to improve the overall cost of delivery and make the unit more efficient .     It was a tough challenge as all the resources were gainfully deployed and   delivering to the expected time , cost and quality parameters . On some   occasions , they were even stretching to meet the increased business   demands . The challenge is to assess the operational efficiencies and suggest   ways to reduce the cost of delivery by cutting slack and innovative thinking .     Selection     To understand the current state , we collected data from 41 representative   projects on about 30 + cost / operating KPIs , surveyed ~325 respondents   across India and other locations and interviewed ~25 of them for more in- depth discussions . This was aimed at collecting data on key financial &   operational metrics namely , fully loaded man day rate , span of control ,   utilization etc . , and maturity of operating practices , such as , requirement   gathering , resource planning , supplier engagement , to name a few . We also   collected the industry data for similar captives in India to benchmark the   efficiency of our unit against these captives .     With the huge amount of data collected during the exploration phase , there   was a need to cleanse this data into information & insights , which can lead to   generating of creative ideas . I had two options , either to use mind mapping   tool here because that is what mind mapping tool does well or traditional way   of sharing the outcomes & recommendations for discussions / idea generation .   I proposed data mapping tool because it engages & aligns stakeholders in   understanding the current design challenge & creative idea generation .     Application     I invited key stakeholders ( ~25 ) for a half - day session for creative ideation . I   also requested them to be acquainted with the challenge & data beforehand .    Boardroom ( tables laid - out with 5 chairs ) was booked with enough sticky   notes , bold markers and clipboards .     Since we had lot of information to share in a limited time , I proposed to create   visual representation of data as it stimulates individual ’s brain in a faster and   more understandable way than textual information . There is no better way to   share visual information than the art - gallery style . With art gallery approach in   mind , all the data collected ( direct & Indirect cost , organization design ,   interview outcomes , supplier mix , software development life cycle operating 

 procedures and utilization ) was put up on the walls . I shared the data   collection methodology with stakeholders and took them though the displayed   content . I allowed them to spend 20 minutes to browse through the visual   representations and requested them to make a note of what fits - in , what   does n’t and any representation / data item which they believe might give them   good ideas .     Next step , they were asked to return to the table to review their own sticky   notes and group them into themed clusters on their clipboard . Thereafter , the   sharing started in group in terms of various themes and underlying   improvement ideas ( sticky notes ) related to that theme . These were all placed   on different walls in the boardroom including the outliers . Largely the themes   were Project Delivery & Customer Interactions , Spans & Layers , Cost   optimization , Supplier efficiency and automation . Then , we started creating   insight statements based on their observations . In order to make it more   meaningful , I kept asking “ So what ? ” multiple times to ensure that the initial   ideas were probed further and deeper insights were brought through .     Insight     By applying mind mapping tool , we came out with some hidden opportunities   to enhance efficiencies and reduce costs . These were ,    1 ) We identified many redundant / overlapping roles across geographies , for   example , there were more than one Project Managers for the same project   across geographies to provide locational oversight , which is an inefficient   model as this was not keeping them fully occupied .   2 ) Fragmented supplier base with no accountability i.e. only resource   augmentation was being achieved from suppliers , overhead cost of managing   the outcome was still with us despite paying the suppliers .     Further deep dive gave us additional unarticulated insights like inefficient   organization model leading to reduced accountability , low motivation and   engagement level of the staff . With fragmented supplier base , they were not   willing to invest in / offer better price because they did not see our work as a   big account .      Approach     All the stakeholders appreciated the effort and the time spent and found it a   highly engaging , intuitive and creative process . They also suggested using   Mind Mapping tool for future idea - generation workshops rather than traditional   ways of analyzing the data and proposing multiple solutions . They really   enjoyed the learning process , found it very fast & can be easily adapt to wide   variety of tasks .     We followed through these ideas & insights and initiated few strategic   initiatives to overcome inefficiencies & cost challenges by way of supplier   consolidation programme , efficient & cost effective global operating model etc .   These initiatives have the potential to save GBP 1 million in the next 2 years   for the unit . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Mind Mapping     Challenge      I work for an IT Captive center of one of the leading global banks . In the last 3   years , there has been an increasing focus on building an end - to - end design   and programme / platform capability in India . This has led to a continuous   increase in business expectations from the Indian captive center to deliver   more for less . Due to cost pressures at the organization level , there is a need   to improve the overall cost of delivery and make the unit more efficient .     It was a tough challenge as all the resources were gainfully deployed and   delivering to the expected time , cost and quality parameters . On some   occasions , they were even stretching to meet the increased business   demands . The challenge is to assess the operational efficiencies and suggest   ways to reduce the cost of delivery by cutting slack and innovative thinking .     Selection     To understand the current state , we collected data from 41 representative   projects on about 30 + cost / operating KPIs , surveyed ~325 respondents   across India and other locations and interviewed ~25 of them for more in- depth discussions . This was aimed at collecting data on key financial &   operational metrics namely , fully loaded man day rate , span of control ,   utilization etc . , and maturity of operating practices , such as , requirement   gathering , resource planning , supplier engagement , to name a few . We also   collected the industry data for similar captives in India to benchmark the   efficiency of our unit against these captives .     With the huge amount of data collected during the exploration phase , there   was a need to cleanse this data into information & insights , which can lead to   generating of creative ideas . I had two options , either to use mind mapping   tool here because that is what mind mapping tool does well or traditional way   of sharing the outcomes & recommendations for discussions / idea generation .   I proposed data mapping tool because it engages & aligns stakeholders in   understanding the current design challenge & creative idea generation .     Application     I invited key stakeholders ( ~25 ) for a half - day session for creative ideation . I   also requested them to be acquainted with the challenge & data beforehand .    Boardroom ( tables laid - out with 5 chairs ) was booked with enough sticky   notes , bold markers and clipboards .     Since we had lot of information to share in a limited time , I proposed to create   visual representation of data as it stimulates individual ’s brain in a faster and   more understandable way than textual information . There is no better way to   share visual information than the art - gallery style . With art gallery approach in   mind , all the data collected ( direct & Indirect cost , organization design ,   interview outcomes , supplier mix , software development life cycle operating 

 procedures and utilization ) was put up on the walls . I shared the data   collection methodology with stakeholders and took them though the displayed   content . I allowed them to spend 20 minutes to browse through the visual   representations and requested them to make a note of what fits - in , what   does n’t and any representation / data item which they believe might give them   good ideas .     Next step , they were asked to return to the table to review their own sticky   notes and group them into themed clusters on their clipboard . Thereafter , the   sharing started in group in terms of various themes and underlying   improvement ideas ( sticky notes ) related to that theme . These were all placed   on different walls in the boardroom including the outliers . Largely the themes   were Project Delivery & Customer Interactions , Spans & Layers , Cost   optimization , Supplier efficiency and automation . Then , we started creating   insight statements based on their observations . In order to make it more   meaningful , I kept asking “ So what ? ” multiple times to ensure that the initial   ideas were probed further and deeper insights were brought through .     Insight     By applying mind mapping tool , we came out with some hidden opportunities   to enhance efficiencies and reduce costs . These were ,    1 ) We identified many redundant / overlapping roles across geographies , for   example , there were more than one Project Managers for the same project   across geographies to provide locational oversight , which is an inefficient   model as this was not keeping them fully occupied .   2 ) Fragmented supplier base with no accountability i.e. only resource   augmentation was being achieved from suppliers , overhead cost of managing   the outcome was still with us despite paying the suppliers .     Further deep dive gave us additional unarticulated insights like inefficient   organization model leading to reduced accountability , low motivation and   engagement level of the staff . With fragmented supplier base , they were not   willing to invest in / offer better price because they did not see our work as a   big account .      Approach     All the stakeholders appreciated the effort and the time spent and found it a   highly engaging , intuitive and creative process . They also suggested using   Mind Mapping tool for future idea - generation workshops rather than traditional   ways of analyzing the data and proposing multiple solutions . They really   enjoyed the learning process , found it very fast & can be easily adapt to wide   variety of tasks .     We followed through these ideas & insights and initiated few strategic   initiatives to overcome inefficiencies & cost challenges by way of supplier   consolidation programme , efficient & cost effective global operating model etc .   These initiatives have the potential to save GBP 1 million in the next 2 years   for the unit .
### Output: 