Design Thinking for Innovation 

 Peer review Assignment 

 VISUALISATION 

 Challenge 

 I work in the Digital team for a global banking organisation . Our function is to provide digital   solutions for our customers across both mobile and web based banking services . Our challenge is   creating digital journeys and solutions to replace or complement the physical and/or manual   services and solutions that we provide to customers through our branch network and telephony   services . 

 Digital banking products cover a wide spectrum of offerings including onboarding , account   opening / closing , upgrading , new product acquisition , savings , investing , credit and even facilitating   programs to move to paperless banking . 

 Inherent to all of this is the provision of sleek , efficient , secure and simple digital solutions , which   allow our customers to access their accounts and securely perform their banking transactions . 

 As with many global organisations , we have offshore development teams . In our case , some of these   resources are based in India . This presents a number of challenges when designing and developing   products in the digital world . Not the least of which is the explanation of concepts or solutions   across video or telephone while navigating language barriers and ethnographic considerations .   Additionally , working across time zones affects timelines and limits the amount of ‘ face to face ’ time   we have with our developers . 

 Selection 

 I have selected Visualisation as my tool for this assignment . Visualisation is a very broad tool that   allows me to provide storyboards , wireframes and process flows to convey ideas , concepts and   explain how we want solutions to work for customers . 

 If you think back to the video presented in Week 1 of this course , Anna Meyer explains how   visualisation helps us to communicate with pictures and allows us to convey our thinking and ideas   to our colleagues through a non - verbal exchange , using simple shapes , colours , arrows etc . 

 Application 

 So how do we apply visualisation tools in our work ?   Consider how you might access your own online   banking solution to view a statement on your current account . In a physical world , you would need   to go to the branch , normally wait in a queue and eventually speak to a consultant . You would be   required to provide a form of identity and your account details . The consultant would input this into   a program , which would return your statement , which they would print out for you . 

 In the background , that activity spans a number of back end systems in the banking world . We would   be accessing your Customer information file , a security system to validate your identity and a 

 transactional system to access the account activity . In other scenarios ’s even more services would be   accessed such as credit vetting , fraud , risk and compliance systems . 

 In the digital world , recreating this transaction between customer and bank requires us to map out   the customer journey and the system journey . Defining and understanding these journeys is   effectively handled through visualisation . 

 I can map out the customer journey , step by step , showing the as - is process to produce the   transaction history and which systems we access . I can then replicate that journey as a digital   experience . In both cases , I would use a wireframe , which would incorporate shapes , arrows and   colours showing the links between systems and the flow of information back and forth through the   completion of the transaction . 

 This has many benefits , as we are able to express our requirement to our developers in a way that   they can understand the systems involved and the output required . The visual representation of the   journey means that we are able to navigate language and time barriers . 

 On the flip side , our developers are able to respond with similar visual artefacts to convey missing   elements of journeys or even to suggest alternative journey options . The visual representation   allows us to easily compare journeys and alternatives . 

 Insight 

 Using visualisation has been an incredibly effective way for me to express ideas , explain processes   and consider alternative solutions . Wireframes and storyboards have helped us to highlight where   we may be missing systems in a journey or adding complexity to a process where we could be more   efficient . 

 Additionally , the use of visualisation has helped us to bring colleagues up to speed far quicker when   involving them in development sprints or design discussions . They get a full view of our processes   and can see where their system fits into the broader solution . 

 I actually ca n’t imagine how difficult our work would be if we were only able to explain these   concepts and systems verbally , never mind how much more time it would take to get any work   done . 

 Approach 

 In comparison to the other options we have covered in the course , visualisation is the only option   that effectively meets our challenge . Storytelling would not effectively describe process flows and   systems links . Mind mapping would offer everyone ’s individual perspectives , which would offer   singular views of processes , visualisation is in effect , a collection of many mindmaps from colleagues   across the team .   Obviously a learning launch is just not a suitable option in this scenario . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Design Thinking for Innovation 

 Peer review Assignment 

 VISUALISATION 

 Challenge 

 I work in the Digital team for a global banking organisation . Our function is to provide digital   solutions for our customers across both mobile and web based banking services . Our challenge is   creating digital journeys and solutions to replace or complement the physical and/or manual   services and solutions that we provide to customers through our branch network and telephony   services . 

 Digital banking products cover a wide spectrum of offerings including onboarding , account   opening / closing , upgrading , new product acquisition , savings , investing , credit and even facilitating   programs to move to paperless banking . 

 Inherent to all of this is the provision of sleek , efficient , secure and simple digital solutions , which   allow our customers to access their accounts and securely perform their banking transactions . 

 As with many global organisations , we have offshore development teams . In our case , some of these   resources are based in India . This presents a number of challenges when designing and developing   products in the digital world . Not the least of which is the explanation of concepts or solutions   across video or telephone while navigating language barriers and ethnographic considerations .   Additionally , working across time zones affects timelines and limits the amount of ‘ face to face ’ time   we have with our developers . 

 Selection 

 I have selected Visualisation as my tool for this assignment . Visualisation is a very broad tool that   allows me to provide storyboards , wireframes and process flows to convey ideas , concepts and   explain how we want solutions to work for customers . 

 If you think back to the video presented in Week 1 of this course , Anna Meyer explains how   visualisation helps us to communicate with pictures and allows us to convey our thinking and ideas   to our colleagues through a non - verbal exchange , using simple shapes , colours , arrows etc . 

 Application 

 So how do we apply visualisation tools in our work ?   Consider how you might access your own online   banking solution to view a statement on your current account . In a physical world , you would need   to go to the branch , normally wait in a queue and eventually speak to a consultant . You would be   required to provide a form of identity and your account details . The consultant would input this into   a program , which would return your statement , which they would print out for you . 

 In the background , that activity spans a number of back end systems in the banking world . We would   be accessing your Customer information file , a security system to validate your identity and a 

 transactional system to access the account activity . In other scenarios ’s even more services would be   accessed such as credit vetting , fraud , risk and compliance systems . 

 In the digital world , recreating this transaction between customer and bank requires us to map out   the customer journey and the system journey . Defining and understanding these journeys is   effectively handled through visualisation . 

 I can map out the customer journey , step by step , showing the as - is process to produce the   transaction history and which systems we access . I can then replicate that journey as a digital   experience . In both cases , I would use a wireframe , which would incorporate shapes , arrows and   colours showing the links between systems and the flow of information back and forth through the   completion of the transaction . 

 This has many benefits , as we are able to express our requirement to our developers in a way that   they can understand the systems involved and the output required . The visual representation of the   journey means that we are able to navigate language and time barriers . 

 On the flip side , our developers are able to respond with similar visual artefacts to convey missing   elements of journeys or even to suggest alternative journey options . The visual representation   allows us to easily compare journeys and alternatives . 

 Insight 

 Using visualisation has been an incredibly effective way for me to express ideas , explain processes   and consider alternative solutions . Wireframes and storyboards have helped us to highlight where   we may be missing systems in a journey or adding complexity to a process where we could be more   efficient . 

 Additionally , the use of visualisation has helped us to bring colleagues up to speed far quicker when   involving them in development sprints or design discussions . They get a full view of our processes   and can see where their system fits into the broader solution . 

 I actually ca n’t imagine how difficult our work would be if we were only able to explain these   concepts and systems verbally , never mind how much more time it would take to get any work   done . 

 Approach 

 In comparison to the other options we have covered in the course , visualisation is the only option   that effectively meets our challenge . Storytelling would not effectively describe process flows and   systems links . Mind mapping would offer everyone ’s individual perspectives , which would offer   singular views of processes , visualisation is in effect , a collection of many mindmaps from colleagues   across the team .   Obviously a learning launch is just not a suitable option in this scenario .
### Output: 