Peer - graded Assignment : Reflection 

 Tool Used : Visualization 

 Challenge 

 I work for a bank based in the middle east and I am part of the personal loans product team . As part of   the unit responsibility , we are required to offer a best in class personal loan proposition to our customers   through various channels such as branches , sales team and online channels . One of the challenges we face   is customers are required to visit the branch multiples times to complete the formalities and   documentation before they are sanctioned the loan . This is particularly a concern during the current   COVID-19 situation where we are required to maintain social distance and with minimum number of bank   branches open during the lockdown . 

 Our specific challenge is to minimize the number of times the customers need to visit the branch . The   ideal scenario would be one visit and the loan would be sanctioned 

 Selection 

 We decided to use the visualization technique so we could breakdown the complex problems by way of   extrapolation inductive reasoning . The technique was selected to assist us in thinking about possibilities   that we have n't yet seen ad allowed all the stakeholders to learn from each other in the process of defining   the scope , boundaries , key elements , and relationships between elements to consider when identifying   pain points and opportunities for improvements or solutions . 

 Application 

 In terms of application of the visualization tool , we first identified all the stakeholders involved and in this   case it was the branch staff and the credit underwriting team . We started off by creating a process map   of all customer touch points and what happens after every step . We also assigned the approx . time / days   it takes to during each process to understand the bottlenecks and why we would need to customer to visit   the branch once again . One example of the process may we drew was as follows : 

 Insight 

 Based on the visualization tool used , we were able to identify the reasons why customers are required to   come to the branch multiple times and one other unintended outcome was we were able to identify   bottlenecks which could be resolved there by also improving turnaround time . 

 We identified customer need to visit to branch at least 2 times as it takes a few days for the credit   underwriting team to assess if the customer is eligible for a loan or not . Once the assessment is done , the   customer is required to visit the branch again to fill up the from and provide the necessary documents . 

 The approach assisted us to work out a solution where we were able to inform the customers during the   first visit if the loan is approved or rejected hence eliminating multiple visits . The solution obviously   required the IT Team to automate a few process for us and we again used the visualization technique of   storyboarding to explain what we wanted to do from a customer ’s perspective . The storyboard used was   as follows : 

 Approach 

 Since it was the first time applying the visualization tool to solve an issue , the technique was used in   conjunction with tradition methods such as conference calls and trying to identified the bottlenecks over   e - mails . Looking at the efficiency of how we were able to get to the bottom of issues very quickly and have   an alignment across the stakeholders in the room , I would definitely try to be use the visualization method   consistently throughout the entire process . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Peer - graded Assignment : Reflection 

 Tool Used : Visualization 

 Challenge 

 I work for a bank based in the middle east and I am part of the personal loans product team . As part of   the unit responsibility , we are required to offer a best in class personal loan proposition to our customers   through various channels such as branches , sales team and online channels . One of the challenges we face   is customers are required to visit the branch multiples times to complete the formalities and   documentation before they are sanctioned the loan . This is particularly a concern during the current   COVID-19 situation where we are required to maintain social distance and with minimum number of bank   branches open during the lockdown . 

 Our specific challenge is to minimize the number of times the customers need to visit the branch . The   ideal scenario would be one visit and the loan would be sanctioned 

 Selection 

 We decided to use the visualization technique so we could breakdown the complex problems by way of   extrapolation inductive reasoning . The technique was selected to assist us in thinking about possibilities   that we have n't yet seen ad allowed all the stakeholders to learn from each other in the process of defining   the scope , boundaries , key elements , and relationships between elements to consider when identifying   pain points and opportunities for improvements or solutions . 

 Application 

 In terms of application of the visualization tool , we first identified all the stakeholders involved and in this   case it was the branch staff and the credit underwriting team . We started off by creating a process map   of all customer touch points and what happens after every step . We also assigned the approx . time / days   it takes to during each process to understand the bottlenecks and why we would need to customer to visit   the branch once again . One example of the process may we drew was as follows : 

 Insight 

 Based on the visualization tool used , we were able to identify the reasons why customers are required to   come to the branch multiple times and one other unintended outcome was we were able to identify   bottlenecks which could be resolved there by also improving turnaround time . 

 We identified customer need to visit to branch at least 2 times as it takes a few days for the credit   underwriting team to assess if the customer is eligible for a loan or not . Once the assessment is done , the   customer is required to visit the branch again to fill up the from and provide the necessary documents . 

 The approach assisted us to work out a solution where we were able to inform the customers during the   first visit if the loan is approved or rejected hence eliminating multiple visits . The solution obviously   required the IT Team to automate a few process for us and we again used the visualization technique of   storyboarding to explain what we wanted to do from a customer ’s perspective . The storyboard used was   as follows : 

 Approach 

 Since it was the first time applying the visualization tool to solve an issue , the technique was used in   conjunction with tradition methods such as conference calls and trying to identified the bottlenecks over   e - mails . Looking at the efficiency of how we were able to get to the bottom of issues very quickly and have   an alignment across the stakeholders in the room , I would definitely try to be use the visualization method   consistently throughout the entire process .
### Output: 