Provider Onboarding 

 Challenge     We have been challanged to improve provider satisfaction as it relates to new provider   onboarding . Currently providers have to attend a 4 hour training session at a central location   and then it takes another week before their username is even created . Once the provider   receives their username they are asked to meet again for about 2 hours to complete their   onboarding and to set up customizations . The network used to give the providers their   username prior to attending training , but we found many providers would not show up for   training and just show up for their first shift without knowing how to use the system . So medical   staff voted to change the bylaws and required providers to attend the initial training before they   would even submit the request for their usernames .    We also reached out to the stakeholders to get input on area they felt needed improving : 

 1 . Having to give up 2 days that they are not getting paid for 

 2 . Location is inconvenient . 

 3 . Unable to set up customization at the end of original training 

 4 . Original training is to much information 

 5 . To many specialties on one setting 

 6 . Do n’t feel like they know how to use the system on their first day 

 The project scope includes looking at different training options ( including virtual ) , having   usernames available at time of training , being able to set customization at original training , and   have scenario based training .    The project timeline is 45 business days .     Selection     Our team started looking at what tools were available at a national and local level .   We took into   consideration software and hardware constraints . Providers from different specialties worked   with our team to develop medical scenarios to use in training .     Application     For the first round of learning launch , we focused on the structure of the class . We took the   information provided from the different provider group and rolled out scenario based training .   The classes were broken out by large specialties ( Emergency Department , Inpatient , Surgery ) .   Breaking apart the specialties allowed us just to focus on one type of software during the   training . ED Providers used FirstNet , Inpatient Providers used PowerChart , and Surgeons used   Surginet . This was a very successful change . The scenario based training was a huge success   with our trainers and our providers . This allowed both groups to follow a script from the start to 

 finish of a patient 's movement in the hospital . Both of these changes reduced the original class   from 4 hrs to 2 hrs .     For the second round of learning launch , we focused on cutting out the need for the second 2   hour meeting with onsite CI teams . We decided that once a provider signed up for training we   would submit a request for their username and the username would only be sent to the trainer .   The provider had to show up for training to receive their username . Once they finished the   training that only took 2 hours , we were able to help the group customize their settings and set   up favorites .   This portion also reduced the time commitment from 2 hrs to 1 hr .       For the final round of learning launch , we implemented online training . We used google hangout   meets to hold virtual training sessions . The entire class of providers attended training in a virtual   manner and then we broke off into smaller groups to set up customizations .     Insight     By applying the learning launch tool , our team identified small areas that needed to be tweaked   as we went . Each learning launch round was specific to a goal . Using the agile methodology   allowed us to take the suggestions that came out of the round to the stakeholders to get   approval for what we wanted to try differently in the next round . We would fix what needed to be   changed and rolled out the changes into the next round 's new goal .      Approach     CI staff and physician leadership was concerned about the quick timeline . This was our first   project that we have used an agile methodology which also made staff nervous . Given the quick   movement and changes that were rolled out , our team was surprised with the results . We still   have a few more items to tweak , but overall it was a success .    Our wins from the project was : 

 1 . Reduced overall onboarding time from 6 hours to 3 hours 

 2 . Providers did n’t have to drive in to a central location 

 3 . Providers able to get user name and customization in one training 

 4 . Providers felt training was more appropriate to their specialities 

 5 . CI trainers felt better about training from scenario based training 

 6 . Satisfaction scores went up by 25 % 

 We will definitely be using the learning launch tool for future projects . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Provider Onboarding 

 Challenge     We have been challanged to improve provider satisfaction as it relates to new provider   onboarding . Currently providers have to attend a 4 hour training session at a central location   and then it takes another week before their username is even created . Once the provider   receives their username they are asked to meet again for about 2 hours to complete their   onboarding and to set up customizations . The network used to give the providers their   username prior to attending training , but we found many providers would not show up for   training and just show up for their first shift without knowing how to use the system . So medical   staff voted to change the bylaws and required providers to attend the initial training before they   would even submit the request for their usernames .    We also reached out to the stakeholders to get input on area they felt needed improving : 

 1 . Having to give up 2 days that they are not getting paid for 

 2 . Location is inconvenient . 

 3 . Unable to set up customization at the end of original training 

 4 . Original training is to much information 

 5 . To many specialties on one setting 

 6 . Do n’t feel like they know how to use the system on their first day 

 The project scope includes looking at different training options ( including virtual ) , having   usernames available at time of training , being able to set customization at original training , and   have scenario based training .    The project timeline is 45 business days .     Selection     Our team started looking at what tools were available at a national and local level .   We took into   consideration software and hardware constraints . Providers from different specialties worked   with our team to develop medical scenarios to use in training .     Application     For the first round of learning launch , we focused on the structure of the class . We took the   information provided from the different provider group and rolled out scenario based training .   The classes were broken out by large specialties ( Emergency Department , Inpatient , Surgery ) .   Breaking apart the specialties allowed us just to focus on one type of software during the   training . ED Providers used FirstNet , Inpatient Providers used PowerChart , and Surgeons used   Surginet . This was a very successful change . The scenario based training was a huge success   with our trainers and our providers . This allowed both groups to follow a script from the start to 

 finish of a patient 's movement in the hospital . Both of these changes reduced the original class   from 4 hrs to 2 hrs .     For the second round of learning launch , we focused on cutting out the need for the second 2   hour meeting with onsite CI teams . We decided that once a provider signed up for training we   would submit a request for their username and the username would only be sent to the trainer .   The provider had to show up for training to receive their username . Once they finished the   training that only took 2 hours , we were able to help the group customize their settings and set   up favorites .   This portion also reduced the time commitment from 2 hrs to 1 hr .       For the final round of learning launch , we implemented online training . We used google hangout   meets to hold virtual training sessions . The entire class of providers attended training in a virtual   manner and then we broke off into smaller groups to set up customizations .     Insight     By applying the learning launch tool , our team identified small areas that needed to be tweaked   as we went . Each learning launch round was specific to a goal . Using the agile methodology   allowed us to take the suggestions that came out of the round to the stakeholders to get   approval for what we wanted to try differently in the next round . We would fix what needed to be   changed and rolled out the changes into the next round 's new goal .      Approach     CI staff and physician leadership was concerned about the quick timeline . This was our first   project that we have used an agile methodology which also made staff nervous . Given the quick   movement and changes that were rolled out , our team was surprised with the results . We still   have a few more items to tweak , but overall it was a success .    Our wins from the project was : 

 1 . Reduced overall onboarding time from 6 hours to 3 hours 

 2 . Providers did n’t have to drive in to a central location 

 3 . Providers able to get user name and customization in one training 

 4 . Providers felt training was more appropriate to their specialities 

 5 . CI trainers felt better about training from scenario based training 

 6 . Satisfaction scores went up by 25 % 

 We will definitely be using the learning launch tool for future projects .
### Output: 