Reflection –   Storytelling 

 Challenge and selection 

 The first tool I used when a situation arose was Storytelling . I have been working in a governmental   institution in charge of providing a little help in the food area to the population of my country with   scarce resources . To be more specific , we sell milk subsidized by the government . That is : normally   milk in my country has a price of $ 18-$20 Mexican pesos for the entire population , what this   organization does is to open the possibility that people who need it can buy milk for $ 5 Mexican   pesos , having the right to 4 liters per week who approves to be on the list of beneficiaries . This is a   great help for thousands of people since they can receive vitaminized milk at a very good price ,   because the people who receive this help do not have the possibility of having a balanced diet . 

 The problem that arose was that for some weeks the beneficiaries stopped going for the liters of   milk . This started to stay in the dairies , which became a problem because at the end of the day the   liters sold and not sold are reported ( this to know if the beneficiaries are going for the liters that   correspond to them and if they stop doing so , the government subsidizes less milk ) . As was to be   expected , this drew the attention of the vendors and even the farmers because less milk was being   bought from them . No one was benefiting from what was happening . 

 Aplication 

 There was talk that the milk might be out of date or that people were simply no longer interested   in food aid . I am one of the salespeople who makes the morning sale to the beneficiaries and what   I decided to use was Storytelling , to inquire and listen to the " client " ( beneficiary ) who did not stop   going if they had heard anything about those who no longer showed up for their benefit . There were   quite a few people that I listened to , but they all came to the same conclusion : The milk had changed   flavor , it tasted different and had a slightly yellowish color as if it was " vanilla " flavor , they   mentioned to me that those who had not stopped going was because they really liked the new   flavor , but that they had heard from many people that they had n’t liked it and their children hadn´t   liked it either . 

 Insight y approach 

 This was a great help because we were able to have contact with directors and laboratory managers .   In fact , they informed us that they had changed the milk flavoring but that it was thought that the   new flavor would be more appealing , but thanks to the narrative we were able to learn that only a   very small part of the population liked it and that instead of being a benefit it was becoming a   problem . The previous flavoring was introduced and the milk began to have normal sales again . 

 Narrative seems to me is the most important thing when selling a good or offering a service , as   Professor Jeanne M. Liedtka mentioned , you not only have to sell the product , you have to get into   the customer 's life , what they do after they buy   the product , how they use it , where they use it .   Listening to the customer is the key to success because it is precisely to them that we address the   customer and not listening to them can be a big cost : failure . 

 In the case of this organization , failure was because on the one hand there was the possibility that   the government subsidy would begin to decrease , people were no longer acquiring a benefit to   which they were entitled , and farmers were also no longer selling milk from their cows , which had   a direct impact on their families and their income . The next time there are changes in the demand   for a product or service or when there is customer dissatisfaction , it seems to me that the best thing   to do is to listen to them carefully and find out what they really want . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection –   Storytelling 

 Challenge and selection 

 The first tool I used when a situation arose was Storytelling . I have been working in a governmental   institution in charge of providing a little help in the food area to the population of my country with   scarce resources . To be more specific , we sell milk subsidized by the government . That is : normally   milk in my country has a price of $ 18-$20 Mexican pesos for the entire population , what this   organization does is to open the possibility that people who need it can buy milk for $ 5 Mexican   pesos , having the right to 4 liters per week who approves to be on the list of beneficiaries . This is a   great help for thousands of people since they can receive vitaminized milk at a very good price ,   because the people who receive this help do not have the possibility of having a balanced diet . 

 The problem that arose was that for some weeks the beneficiaries stopped going for the liters of   milk . This started to stay in the dairies , which became a problem because at the end of the day the   liters sold and not sold are reported ( this to know if the beneficiaries are going for the liters that   correspond to them and if they stop doing so , the government subsidizes less milk ) . As was to be   expected , this drew the attention of the vendors and even the farmers because less milk was being   bought from them . No one was benefiting from what was happening . 

 Aplication 

 There was talk that the milk might be out of date or that people were simply no longer interested   in food aid . I am one of the salespeople who makes the morning sale to the beneficiaries and what   I decided to use was Storytelling , to inquire and listen to the " client " ( beneficiary ) who did not stop   going if they had heard anything about those who no longer showed up for their benefit . There were   quite a few people that I listened to , but they all came to the same conclusion : The milk had changed   flavor , it tasted different and had a slightly yellowish color as if it was " vanilla " flavor , they   mentioned to me that those who had not stopped going was because they really liked the new   flavor , but that they had heard from many people that they had n’t liked it and their children hadn´t   liked it either . 

 Insight y approach 

 This was a great help because we were able to have contact with directors and laboratory managers .   In fact , they informed us that they had changed the milk flavoring but that it was thought that the   new flavor would be more appealing , but thanks to the narrative we were able to learn that only a   very small part of the population liked it and that instead of being a benefit it was becoming a   problem . The previous flavoring was introduced and the milk began to have normal sales again . 

 Narrative seems to me is the most important thing when selling a good or offering a service , as   Professor Jeanne M. Liedtka mentioned , you not only have to sell the product , you have to get into   the customer 's life , what they do after they buy   the product , how they use it , where they use it .   Listening to the customer is the key to success because it is precisely to them that we address the   customer and not listening to them can be a big cost : failure . 

 In the case of this organization , failure was because on the one hand there was the possibility that   the government subsidy would begin to decrease , people were no longer acquiring a benefit to   which they were entitled , and farmers were also no longer selling milk from their cows , which had   a direct impact on their families and their income . The next time there are changes in the demand   for a product or service or when there is customer dissatisfaction , it seems to me that the best thing   to do is to listen to them carefully and find out what they really want .
### Output: 