Challenge : Describe your challenge , including all relevant information . I am a member of a Customer Journey team in Digital transformation department . Our challenge is   to improve customer journeys and processes by analysing the actual reality   with a data driven   approach and doing benchmark on customer experiences from our competitors . We work in project   teams and our outputs are concept and design for new product or services , we realize theese output   working with different stakeholders ( from both Business and IT departiment ) , trying to understand   all the different point of view and facilitating a collaborative job . 

 Selection : In your own words , briefly describe the tool you selected ( e.g. , what it is and why   you selected it for your challenge -- including any appropriate video lecture references ) . 

 Our team usually produce a long list of   textual requirement used to describe how will act a new   product or service , but we decided to experiemnt something different and we selected a   visualization tool in order to construct a common view among all the stakeholder of a new customer   interface . We used Mockflow wireframe pro tool to create useful wireframe , you can find it here :   https://mockflow.com/apps/wireframepro/ 

 Application : Describe how you applied the tool you selected to your challenge ( e.g. , what you   did and how the tool was applied effectively or ineffectively ) . We wrote about 70 requirements describing a new complex customer experience to create a   personal login user to access our internet portal . This requirement were the output of a lot of   interview and brainstorming with all the stakeholder from Business , security e legal departement ,   We thought that all the people involved had a clear vision of the new experince . When we explained   the requirements to the IT departement we noticed some difficulty , they could n't catch the right   experince and we had to affort a lot of misunderstanding and we risked to implement a bad solution . We decided to represent our requirements in another form : we did a visual representation of all the   web form a user had to interact with in order to create his login user for every type of customer and   every process involved , we did this with the wireframe tool . 

 Insight : Describe the insight you gained from applying the tool you selected to your challenge   ( e.g. , how an insight affected your thinking about the challenge and about design thinking   more broadly ) . By using wireframe ( mock - up ) we created a very common view , it has been easier to explain what   we wanted to do and the IT deparment really understood the goal to achieve and proposed some   meaningful solution . We showed our visual representation alto to the business stakeholder and we discovered some gap   between what they wanted and what was the experience we designed , so , thanks to the visualization   tool , we could adjust some experience . 

 Approach : Describe what you might do differently next time -- applying the same tool you   selected or a different one -- and the reason(s ) why . Next time we will design a visual representation every time we finish a brainstorming , we want to   be sure that people involved has a clear view of the output and we can explain our requirement in a   more efficient way 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge : Describe your challenge , including all relevant information . I am a member of a Customer Journey team in Digital transformation department . Our challenge is   to improve customer journeys and processes by analysing the actual reality   with a data driven   approach and doing benchmark on customer experiences from our competitors . We work in project   teams and our outputs are concept and design for new product or services , we realize theese output   working with different stakeholders ( from both Business and IT departiment ) , trying to understand   all the different point of view and facilitating a collaborative job . 

 Selection : In your own words , briefly describe the tool you selected ( e.g. , what it is and why   you selected it for your challenge -- including any appropriate video lecture references ) . 

 Our team usually produce a long list of   textual requirement used to describe how will act a new   product or service , but we decided to experiemnt something different and we selected a   visualization tool in order to construct a common view among all the stakeholder of a new customer   interface . We used Mockflow wireframe pro tool to create useful wireframe , you can find it here :   https://mockflow.com/apps/wireframepro/ 

 Application : Describe how you applied the tool you selected to your challenge ( e.g. , what you   did and how the tool was applied effectively or ineffectively ) . We wrote about 70 requirements describing a new complex customer experience to create a   personal login user to access our internet portal . This requirement were the output of a lot of   interview and brainstorming with all the stakeholder from Business , security e legal departement ,   We thought that all the people involved had a clear vision of the new experince . When we explained   the requirements to the IT departement we noticed some difficulty , they could n't catch the right   experince and we had to affort a lot of misunderstanding and we risked to implement a bad solution . We decided to represent our requirements in another form : we did a visual representation of all the   web form a user had to interact with in order to create his login user for every type of customer and   every process involved , we did this with the wireframe tool . 

 Insight : Describe the insight you gained from applying the tool you selected to your challenge   ( e.g. , how an insight affected your thinking about the challenge and about design thinking   more broadly ) . By using wireframe ( mock - up ) we created a very common view , it has been easier to explain what   we wanted to do and the IT deparment really understood the goal to achieve and proposed some   meaningful solution . We showed our visual representation alto to the business stakeholder and we discovered some gap   between what they wanted and what was the experience we designed , so , thanks to the visualization   tool , we could adjust some experience . 

 Approach : Describe what you might do differently next time -- applying the same tool you   selected or a different one -- and the reason(s ) why . Next time we will design a visual representation every time we finish a brainstorming , we want to   be sure that people involved has a clear view of the output and we can explain our requirement in a   more efficient way
### Output: 