Challenge : 

 Being working as a training manager with a U.S Healthcare company communication support   center here in Pakistan . Our company got a new project which includes multiple stakeholders   with which our company employees have to connect with on daily basis . Though instructions   and operating procedures to execute that project were received and were transmitted to 25   employees via typical knowledge transfer training exercise but it was the 3rd month and   employees were not able to understand completely the about the work process they were   supposed to follow . It was like , few people were aware about certain part of their daily work and   few people were aware about the different part of the work so no one was on the same page   despite of the daily efforts of updating employees about their mistakes & refresher exercises to   update their knowledge so it was all in vain . As a result the service quality of the work produced   was very low and overall performance was very unsatisfactory which was leading towards   discontinuing the project as we were the project executing partner as a vendor . 

 Selection : 

 I selected visualization tool to train employees about the work process but to teach people first I   had to master the work process & the knowledge required to perform that job so I started by   choosing journey mapping tool first to record the journey of complete process . 

 Application : 

 I recorded the complete knowledge of the work process from 1st step to last for that I   communicated with a POC in U.S to receive the knowledge , I made a process book than I made   the breakdown of process into steps . And with that I designed the visual representation of each   step . So not just I did standardized & compiled the complete knowledge in one book but also   converted a 50 pages process book into 5 pages of visual representation of each step using   visual images of every step . And then decided to conduct a learning session by dividing the   overall learning activity into 3 days . Each day training plan was consisted of 3 parts . 

  Employee Knowledge assessment before training | By taking Quiz    Learning Session | Visual representation of the process     Post learning Session Quiz | To know the improvement in employee knowledge 

 Insight : 

 The pre learning session knowledge percentage of employees was 40 % and post learning   session score was above 85 % . Resultantly , employees started producing error free work which   results into drastic increase in the overall quality of overall services and so our company meets   the client satisfaction and got another project after continuous delivery of services with that   service quality in next 1 month . 

 Approach : 

 I will use the same approach but I see the usage of other tools like Mind mapping in some   projects like I believe this could be useful in our software development team working way as this   exhibits a different approach which unveils multiple sides of innovation as comparative to our   traditional way of working . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge : 

 Being working as a training manager with a U.S Healthcare company communication support   center here in Pakistan . Our company got a new project which includes multiple stakeholders   with which our company employees have to connect with on daily basis . Though instructions   and operating procedures to execute that project were received and were transmitted to 25   employees via typical knowledge transfer training exercise but it was the 3rd month and   employees were not able to understand completely the about the work process they were   supposed to follow . It was like , few people were aware about certain part of their daily work and   few people were aware about the different part of the work so no one was on the same page   despite of the daily efforts of updating employees about their mistakes & refresher exercises to   update their knowledge so it was all in vain . As a result the service quality of the work produced   was very low and overall performance was very unsatisfactory which was leading towards   discontinuing the project as we were the project executing partner as a vendor . 

 Selection : 

 I selected visualization tool to train employees about the work process but to teach people first I   had to master the work process & the knowledge required to perform that job so I started by   choosing journey mapping tool first to record the journey of complete process . 

 Application : 

 I recorded the complete knowledge of the work process from 1st step to last for that I   communicated with a POC in U.S to receive the knowledge , I made a process book than I made   the breakdown of process into steps . And with that I designed the visual representation of each   step . So not just I did standardized & compiled the complete knowledge in one book but also   converted a 50 pages process book into 5 pages of visual representation of each step using   visual images of every step . And then decided to conduct a learning session by dividing the   overall learning activity into 3 days . Each day training plan was consisted of 3 parts . 

  Employee Knowledge assessment before training | By taking Quiz    Learning Session | Visual representation of the process     Post learning Session Quiz | To know the improvement in employee knowledge 

 Insight : 

 The pre learning session knowledge percentage of employees was 40 % and post learning   session score was above 85 % . Resultantly , employees started producing error free work which   results into drastic increase in the overall quality of overall services and so our company meets   the client satisfaction and got another project after continuous delivery of services with that   service quality in next 1 month . 

 Approach : 

 I will use the same approach but I see the usage of other tools like Mind mapping in some   projects like I believe this could be useful in our software development team working way as this   exhibits a different approach which unveils multiple sides of innovation as comparative to our   traditional way of working .
### Output: 