Design Thinking Tool -   Storytelling 

 Challenge 

 I work in the automotive sector . I lead the learning area at the Corporate University of my organization and I ’m   in charge of monitoring the progress of the training route ( courses , workshops , webinars ) of the customer service   positions . My goal is to get key positions to complete all the courses they have scheduled for the year ( virtual   and face - to - face ) so that they are trained to perform their role and meet their performance goals . A large part of   this training route consists of pre - recorded courses hosted on our virtual platform and during the past year I was   able to observe that more than 75 % of them had not been completed , the employees only participated in the   face - to - face courses of their route . 

 Selection 

 Doing some interviews with the employees , I realized that most did not complete the virtual courses because   they thought that it did not help them much in their daily work or that they were very general topics . Some also   commented that due to the stress of the day , they did n’t have time to complete them . I needed to find a solution   in which I showed them that all the courses are extremely important for any worker and that they also have   specific objectives according to the path of each position . That ’s why I decided to use Storytelling to tell my own   story of how the courses helped me to achieve my goals in the company . 

 Application 

 I entered the company without knowing absolutely anything about the automotive sector and at the beginning it   was difficult because I had to speak with managers and maintenance technicians in technical terms that I did n’t   know ; until I was introduced to the Corporate University and I immediately began taking courses about   mechanics , products and other skills that have served me a lot , but also helped me grow within the company   and get to the position I am in . I organized my ideas and put them into a story in which the participants can easily   identify themselves . Then I began to tell my story in the various communication channels of the company :   interviews , formal trainings , corporate induction , meetings , informal meetings , etc . 

 Insight 

 The results were immediate . I began to receive many inquiries and the employees became interested in seeing   what other courses were available for them . I saw the added value in the following week , when the progress of   virtual courses was increased by 50 % . Employees began scheduling a time in their week to complete the   courses , some during the day , some at night , and some on the weekend . 

 Approach 

 The tool helped me a lot since it allowed employees not to see the virtual platform as an obligation , but as a   means to fulfill their own objectives . In addition , I think it was very important for them to see a real case and   identify with a person who went through the same thing that they are going through now . The course helped me   a lot to get to know the tools of Design Thinking , so I am thinking of trying other situations in which I could use   them and perhaps trying other tools such as visualization to redesign content or create spaces for creativity to   improve some processes within the organization . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Design Thinking Tool -   Storytelling 

 Challenge 

 I work in the automotive sector . I lead the learning area at the Corporate University of my organization and I ’m   in charge of monitoring the progress of the training route ( courses , workshops , webinars ) of the customer service   positions . My goal is to get key positions to complete all the courses they have scheduled for the year ( virtual   and face - to - face ) so that they are trained to perform their role and meet their performance goals . A large part of   this training route consists of pre - recorded courses hosted on our virtual platform and during the past year I was   able to observe that more than 75 % of them had not been completed , the employees only participated in the   face - to - face courses of their route . 

 Selection 

 Doing some interviews with the employees , I realized that most did not complete the virtual courses because   they thought that it did not help them much in their daily work or that they were very general topics . Some also   commented that due to the stress of the day , they did n’t have time to complete them . I needed to find a solution   in which I showed them that all the courses are extremely important for any worker and that they also have   specific objectives according to the path of each position . That ’s why I decided to use Storytelling to tell my own   story of how the courses helped me to achieve my goals in the company . 

 Application 

 I entered the company without knowing absolutely anything about the automotive sector and at the beginning it   was difficult because I had to speak with managers and maintenance technicians in technical terms that I did n’t   know ; until I was introduced to the Corporate University and I immediately began taking courses about   mechanics , products and other skills that have served me a lot , but also helped me grow within the company   and get to the position I am in . I organized my ideas and put them into a story in which the participants can easily   identify themselves . Then I began to tell my story in the various communication channels of the company :   interviews , formal trainings , corporate induction , meetings , informal meetings , etc . 

 Insight 

 The results were immediate . I began to receive many inquiries and the employees became interested in seeing   what other courses were available for them . I saw the added value in the following week , when the progress of   virtual courses was increased by 50 % . Employees began scheduling a time in their week to complete the   courses , some during the day , some at night , and some on the weekend . 

 Approach 

 The tool helped me a lot since it allowed employees not to see the virtual platform as an obligation , but as a   means to fulfill their own objectives . In addition , I think it was very important for them to see a real case and   identify with a person who went through the same thing that they are going through now . The course helped me   a lot to get to know the tools of Design Thinking , so I am thinking of trying other situations in which I could use   them and perhaps trying other tools such as visualization to redesign content or create spaces for creativity to   improve some processes within the organization .
### Output: 