Mind Mapping 

 Challenge : 

 Company grew rapidly in few years time , where number of customers , deals , products and   employees are increased but internal system , working manners had no changed at all .   Opportunity to solve that issue is upgrade and modernisation for internal systems . To ensure   best possible solution all stakeholders was involve in research process . All possible ways how   customer can reach managers was identified and quantitively described . Existed work and   information flow were identified from customer call to invoice . Customer and Internal   department questionnaire had made . Also , existing system benefits and disadvantages was   pointed out . 

 Selection & Application 

 Best way how to work with such different types of information is to use Mind Mapping . Where   we can draw all existing workflow , to reach unnecessary delays , double work and possible   human errors . The tool allowed us to see whole picture together . In fact analysing workflow   by company internal stakeholders and listening also customer opinion and desire , was   effective way how to use Mind Mapping . At Mind Mapping process each of internal   stakeholder visually was able to see all internal and external processes how work is organised   and clearly can identify responsibilities and addiction . In result it was possible to point out   most reasonable work structure from wide range of opinions . That work structure basically   was a workflow skeleton which would be like design criteria for future internal system . 

 Insight 

 Mind Mapping is great tool but also here can be said that each tool is for specific job .   Personally , it was hard to stick in “ What is ? ” phase were output must be a design criteria not   a solution . Also was hard to put down previous work habits and think wider , out of box - if   anything were possible . That mean Design Thinking approach should be used more often in   creative processes . 

 Approach 

 I definitely would choose same tool for such a task , but next time I would separately look on   each workflow element . I believe than Mind Mapping would be easier to made . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Mind Mapping 

 Challenge : 

 Company grew rapidly in few years time , where number of customers , deals , products and   employees are increased but internal system , working manners had no changed at all .   Opportunity to solve that issue is upgrade and modernisation for internal systems . To ensure   best possible solution all stakeholders was involve in research process . All possible ways how   customer can reach managers was identified and quantitively described . Existed work and   information flow were identified from customer call to invoice . Customer and Internal   department questionnaire had made . Also , existing system benefits and disadvantages was   pointed out . 

 Selection & Application 

 Best way how to work with such different types of information is to use Mind Mapping . Where   we can draw all existing workflow , to reach unnecessary delays , double work and possible   human errors . The tool allowed us to see whole picture together . In fact analysing workflow   by company internal stakeholders and listening also customer opinion and desire , was   effective way how to use Mind Mapping . At Mind Mapping process each of internal   stakeholder visually was able to see all internal and external processes how work is organised   and clearly can identify responsibilities and addiction . In result it was possible to point out   most reasonable work structure from wide range of opinions . That work structure basically   was a workflow skeleton which would be like design criteria for future internal system . 

 Insight 

 Mind Mapping is great tool but also here can be said that each tool is for specific job .   Personally , it was hard to stick in “ What is ? ” phase were output must be a design criteria not   a solution . Also was hard to put down previous work habits and think wider , out of box - if   anything were possible . That mean Design Thinking approach should be used more often in   creative processes . 

 Approach 

 I definitely would choose same tool for such a task , but next time I would separately look on   each workflow element . I believe than Mind Mapping would be easier to made .
### Output: 