Visualisation is great for reaching a common innovative view in an   international context . 

 Challenge : Describe your challenge , including all relevant information . 

 I work as a consultant in management and organization . One of my clients asked me to analyze its   activity to design a new system of information . After some workshops with the European teams ( and   a lot of mind mapping ) , I had a clear view of what was needed except one single central thing : I had   to define what was a service and what was its lifecycle trough the operations in order to change the   operating model . 

 Selection : In your own words , briefly describe the tool you selected ( e.g. , what it is and why you   selected it for your challenge -- including any appropriate video lecture references ) . 

 I started by asking different departments to get some insights about what they considered as a   service . I collected many definitions , each incompatibles one with the others . So , a couple of weeks   ago , I assembled a team for a meeting and proposed something new . I stood in front of the   whiteboard and drew a rectangle . 

 “ This is a service . Now let ’s describe what happens to it . ” 

 Visualization is a very useful tool in my field to summarize complex concepts on a very concise   manner . Here I wanted the people around the table to forget about their preconceived ideas from   their experience and just focus on that blank rectangle . It did n’t matter whether this rectangle was a   B2B or B2C. It did n’t matter either if it was packaged , priced or delivered . This was just a rectangle   and it was a good , neutral , start . 

 Application : Describe how you applied the tool you selected to your challenge ( e.g. , what you did   and how the tool was applied effectively or ineffectively ) . 

 The first participants started to tell me how the service was provided to the client . I drew some kind   of pipe to reflect the workflow . Then the commercial team stated that a service can contain several   items . As someone replied that those items should be the services packaged into something bigger , I   drew smaller rectangles into the first one . Then the financial department explained us how those   services were billed , partly to the customer and partly to its insurer . I continued drawing . 

 Two hours later and after a lot of back and forth to refine the initial picture , we reached an   agreement and were able to formulate a common definition . As a result , we had a brand new   definition that led later to a major change in the business model and a potential 40 % growth in   revenue ( which make this picture as valuable as a Chagall ) . 

 ( Sorry , I am not allowed to publish neither the picture nor the definition . ) 

 Insight : Describe the insight you gained from applying the tool you selected to your challenge ( e.g. ,   how an insight affected your thinking about the challenge and about design thinking more   broadly ) . 

 This method proved very well suited to the challenge I was facing . Not only we defined what we were   talking about on a very efficient way but we also came to a lot of new valuable ideas . Actually I   expected that result but the client expressed his surprise : in his mind its employees were not able to   innovate , thus my presence ; I proved that , using the right methods , they were . 

 Another benefit I noticed was haw helpful was a drawing to reach an agreement at an international   level : it would have been much harder to come to a common verbal definition with English , German ,   Polish , Belgian , Spanish , and French people around the table . 

 Approach : Describe what you might do differently next time -- applying the same tool you selected   or a different one -- and the reason(s ) why . 

 Considering the results , I will definitely apply the same tool for similar challenges . 

 As an alternative usage for the same tool , I wanted to talk about the use of a good visualisation so   summarize an “ sell ” such a complex and rather theoretical concept . However , I spent the last days   trying to explain those results to other collaborators ( mostly executives ) and I ’ve had some hard   times to reflect the evolution in the participant ’s thinking as I only had a static drawing . Next time I   will record the whiteboard to keep track of the changes we make on the picture . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Visualisation is great for reaching a common innovative view in an   international context . 

 Challenge : Describe your challenge , including all relevant information . 

 I work as a consultant in management and organization . One of my clients asked me to analyze its   activity to design a new system of information . After some workshops with the European teams ( and   a lot of mind mapping ) , I had a clear view of what was needed except one single central thing : I had   to define what was a service and what was its lifecycle trough the operations in order to change the   operating model . 

 Selection : In your own words , briefly describe the tool you selected ( e.g. , what it is and why you   selected it for your challenge -- including any appropriate video lecture references ) . 

 I started by asking different departments to get some insights about what they considered as a   service . I collected many definitions , each incompatibles one with the others . So , a couple of weeks   ago , I assembled a team for a meeting and proposed something new . I stood in front of the   whiteboard and drew a rectangle . 

 “ This is a service . Now let ’s describe what happens to it . ” 

 Visualization is a very useful tool in my field to summarize complex concepts on a very concise   manner . Here I wanted the people around the table to forget about their preconceived ideas from   their experience and just focus on that blank rectangle . It did n’t matter whether this rectangle was a   B2B or B2C. It did n’t matter either if it was packaged , priced or delivered . This was just a rectangle   and it was a good , neutral , start . 

 Application : Describe how you applied the tool you selected to your challenge ( e.g. , what you did   and how the tool was applied effectively or ineffectively ) . 

 The first participants started to tell me how the service was provided to the client . I drew some kind   of pipe to reflect the workflow . Then the commercial team stated that a service can contain several   items . As someone replied that those items should be the services packaged into something bigger , I   drew smaller rectangles into the first one . Then the financial department explained us how those   services were billed , partly to the customer and partly to its insurer . I continued drawing . 

 Two hours later and after a lot of back and forth to refine the initial picture , we reached an   agreement and were able to formulate a common definition . As a result , we had a brand new   definition that led later to a major change in the business model and a potential 40 % growth in   revenue ( which make this picture as valuable as a Chagall ) . 

 ( Sorry , I am not allowed to publish neither the picture nor the definition . ) 

 Insight : Describe the insight you gained from applying the tool you selected to your challenge ( e.g. ,   how an insight affected your thinking about the challenge and about design thinking more   broadly ) . 

 This method proved very well suited to the challenge I was facing . Not only we defined what we were   talking about on a very efficient way but we also came to a lot of new valuable ideas . Actually I   expected that result but the client expressed his surprise : in his mind its employees were not able to   innovate , thus my presence ; I proved that , using the right methods , they were . 

 Another benefit I noticed was haw helpful was a drawing to reach an agreement at an international   level : it would have been much harder to come to a common verbal definition with English , German ,   Polish , Belgian , Spanish , and French people around the table . 

 Approach : Describe what you might do differently next time -- applying the same tool you selected   or a different one -- and the reason(s ) why . 

 Considering the results , I will definitely apply the same tool for similar challenges . 

 As an alternative usage for the same tool , I wanted to talk about the use of a good visualisation so   summarize an “ sell ” such a complex and rather theoretical concept . However , I spent the last days   trying to explain those results to other collaborators ( mostly executives ) and I ’ve had some hard   times to reflect the evolution in the participant ’s thinking as I only had a static drawing . Next time I   will record the whiteboard to keep track of the changes we make on the picture .
### Output: 