Reflection on Storytelling 

 1 . Challenge 

 I was invited as a solution - focused coach to work with the Ministry of Human Resource in   collaboration with TalentCorp Agency . The challenge was to know the factors contributing to   unemployment rate in the country . There were some clear areas and some gray areas . Information   on the target stakeholders and their educational background were clearly known . While the gray   matters were ( i ) the effort of the target stakeholders , ( ii ) the key challenges faced by the   stakeholders , and ( iii ) the steps taken by the stakeholders in overcoming their challenges . What   was not known is the reason for unemployment of this graduates despite completing degree on   time with reasonably good grades . Some pre - work was done to know the main factors and it was   found that every factor is relating back to the unemployed graduate . However , the information   were incomplete and unconfirmed . 

 2 . Selection 

 The tool selected to address this problem was storytelling . Storytelling is about narrating relevant   stories to our stakeholders and it creates the bond between the storyteller and the listener . As   mentioned by Jim Johnson ( Global Leadership Development Director , Mars Inc ) in the video   lecture , storytelling is not only about bringing different elements , it is about connecting the   stakeholders and the information we are sharing . Usage of this tool creates emotional connection .   Storytelling is also a great tool to be used in this challenge as this involves unemployed graduates .   This group of people often feel very down with their current situation of not being able to secure   any job with many of them having financial difficulties and going through emotional turmoil   experiencing dejection . By sharing stories which deeply touches their heart and mind , the affected   people able to open up on their problem faced . 

 3 . Application 

 I used the details of my own experience to create a story relevant to unemployed graduates . I was   given an opportunity to work with several unemployed graduates in a coaching session and I used   storytelling to get connected with them . We sat in a circle and I started to share the problems I   used to face right after my graduation in seeking for job and immediately the people who was all   the time remained quiet started to open up about their problems in applying for jobs . As one   unemployed graduate was getting connected with his story , another able to relate themselves into   the similar situation . Then I also shared how I manage to overcome this challenges by increasing   the number of application and improving the medium of connecting to the companies ( through   postage , online application and phone calls ) . Only then , the unemployed graduates started to   express the key challenge they faced which they could not find any solution to it . The information   on the key challenge came as a surprise to myself and the ministry themselves . As , all the while   the focus was only on the unemployed graduates . 

 4 . Insight 

 The major discovery through this storytelling tool was on their key challenge which highlighted   the need to know Mandarin language for jobs related to public relations , human resource and   administration . We got totally off - guard as through usual requirement gathering session , this   challenge was not captured . The need for mandarin language as one of the requirement was not   even considered as a factor initially . The unemployed graduates too felt that their problems have   been heard by the relevant authorities . As mentioned by few of them , their interview session with   the potential employers went on smoothly , however they are not being called to take up the jobs .   One of the main reason is , another candidate with added value of knowing this additional language   seemed like a better catch for the employers . Thus , the discovery of this challenge was also taken   seriously by the ministry whom started to investigate in deeper on the need to introduce additional   language at school level for students of all ethnic . This created a thought to look into the syllabus   in schools that will be able to prepare the students for their potential employers in future . 

 5 . Approach 

 I found that storytelling is one of the best tool to be used in this scenario as it helped to create an   inner - bond between the unemployed graduates and the storyteller . With such bond and trust   established , the unemployed graduates express their deep thoughts , worries , problems and failure   in attaining their goals . This helped me to discover problems which was not previously captured .   I think storytelling is one of the best tool in design thinking approach that can be used in user   empathy . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection on Storytelling 

 1 . Challenge 

 I was invited as a solution - focused coach to work with the Ministry of Human Resource in   collaboration with TalentCorp Agency . The challenge was to know the factors contributing to   unemployment rate in the country . There were some clear areas and some gray areas . Information   on the target stakeholders and their educational background were clearly known . While the gray   matters were ( i ) the effort of the target stakeholders , ( ii ) the key challenges faced by the   stakeholders , and ( iii ) the steps taken by the stakeholders in overcoming their challenges . What   was not known is the reason for unemployment of this graduates despite completing degree on   time with reasonably good grades . Some pre - work was done to know the main factors and it was   found that every factor is relating back to the unemployed graduate . However , the information   were incomplete and unconfirmed . 

 2 . Selection 

 The tool selected to address this problem was storytelling . Storytelling is about narrating relevant   stories to our stakeholders and it creates the bond between the storyteller and the listener . As   mentioned by Jim Johnson ( Global Leadership Development Director , Mars Inc ) in the video   lecture , storytelling is not only about bringing different elements , it is about connecting the   stakeholders and the information we are sharing . Usage of this tool creates emotional connection .   Storytelling is also a great tool to be used in this challenge as this involves unemployed graduates .   This group of people often feel very down with their current situation of not being able to secure   any job with many of them having financial difficulties and going through emotional turmoil   experiencing dejection . By sharing stories which deeply touches their heart and mind , the affected   people able to open up on their problem faced . 

 3 . Application 

 I used the details of my own experience to create a story relevant to unemployed graduates . I was   given an opportunity to work with several unemployed graduates in a coaching session and I used   storytelling to get connected with them . We sat in a circle and I started to share the problems I   used to face right after my graduation in seeking for job and immediately the people who was all   the time remained quiet started to open up about their problems in applying for jobs . As one   unemployed graduate was getting connected with his story , another able to relate themselves into   the similar situation . Then I also shared how I manage to overcome this challenges by increasing   the number of application and improving the medium of connecting to the companies ( through   postage , online application and phone calls ) . Only then , the unemployed graduates started to   express the key challenge they faced which they could not find any solution to it . The information   on the key challenge came as a surprise to myself and the ministry themselves . As , all the while   the focus was only on the unemployed graduates . 

 4 . Insight 

 The major discovery through this storytelling tool was on their key challenge which highlighted   the need to know Mandarin language for jobs related to public relations , human resource and   administration . We got totally off - guard as through usual requirement gathering session , this   challenge was not captured . The need for mandarin language as one of the requirement was not   even considered as a factor initially . The unemployed graduates too felt that their problems have   been heard by the relevant authorities . As mentioned by few of them , their interview session with   the potential employers went on smoothly , however they are not being called to take up the jobs .   One of the main reason is , another candidate with added value of knowing this additional language   seemed like a better catch for the employers . Thus , the discovery of this challenge was also taken   seriously by the ministry whom started to investigate in deeper on the need to introduce additional   language at school level for students of all ethnic . This created a thought to look into the syllabus   in schools that will be able to prepare the students for their potential employers in future . 

 5 . Approach 

 I found that storytelling is one of the best tool to be used in this scenario as it helped to create an   inner - bond between the unemployed graduates and the storyteller . With such bond and trust   established , the unemployed graduates express their deep thoughts , worries , problems and failure   in attaining their goals . This helped me to discover problems which was not previously captured .   I think storytelling is one of the best tool in design thinking approach that can be used in user   empathy .
### Output: 