Hector Momentos – Final Reflection 

 Challenge 

 I work as Head of Operations for a consulting firm that has over three decades of   experience implementing training programs for micro , small and medium - sized   enterprises ( SMEs ) . Given this trajectory , the organization ’s execution process -including   consultant manuals and training toolkits- revolves around traditional on - site training   programs . However , over the past year most of our projects have begun to include new   digital solutions like mobile apps and e - learning platforms for SMEs . My challenge is that   the current execution process does not consider digital projects , therefore it has been   very difficult to standardize activities and to guarantee the quality of the implementation . 

 Selection 

 My team and I have decided to try the learning launch tool because we have already   drafted a new execution process with a clear understanding of our pain points . However ,   we made the mistake of waiting for this new process to be more robust and almost   perfect on paper before testing it out . Therefore , we figured using the learning launch tool   would help us to quickly figure out what works best during the implementation process   for digital training programs . 

 Application 

 We used an ongoing program with an e - learning platform designed for small businesses   and entrepreneurs to receive training in topics such as sales , finance and accounting ,   inventory control , etc . Up until this point the program has failed to meet its goals on two   key metrics : # of registered users and # of lessons completed by registered users . 

 We did a brainstorming session to decide on possible actions we could take to improve   these metrics and we decided on two key assumptions that we shall validate in our   learning launch : 

 1 ) The registration form it too long and complicated , therefore users begin but fail to 

 complete registration . 

 2 ) Users lack incentives to complete the lessons within the platforms 

 To validate our assumptions , we created a new registration form that reduced the   mandatory fields from 20 to only 4 questions . In addition , we incorporated introduced   loyalty points that could be earned for every completed lesson and then the loyalty points   could be exchanged for different awards ( i.e. Netflix gift certificate , grocery store coupons ,   etc . ) . 

 Insight and Approach 

 We tested both changes on the platform for a full week and the results were evident :   registration was up by 60 % and the average number of completed lessons per user went   up by 35 % . We decided to establish design principles for any new project involving e- learning platforms for SMEs and the first two principles are : simplify the registration   process and provide rewards to incentivize the completion of lessons / training modules . 

 From a broader perspective , thinking about the overall challenge of the organization ’s   execution process , I understood the importance of running small experiments for each   part of the process instead of simply drafting every piece of it on paper without validating   any assumptions . Moving forward I will make sure to continue testing our new solutions   with small learning launches that allow us to quickly determine the optimal   implementation process for digital training programs . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Hector Momentos
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Hector Momentos – Final Reflection 

 Challenge 

 I work as Head of Operations for a consulting firm that has over three decades of   experience implementing training programs for micro , small and medium - sized   enterprises ( SMEs ) . Given this trajectory , the organization ’s execution process -including   consultant manuals and training toolkits- revolves around traditional on - site training   programs . However , over the past year most of our projects have begun to include new   digital solutions like mobile apps and e - learning platforms for SMEs . My challenge is that   the current execution process does not consider digital projects , therefore it has been   very difficult to standardize activities and to guarantee the quality of the implementation . 

 Selection 

 My team and I have decided to try the learning launch tool because we have already   drafted a new execution process with a clear understanding of our pain points . However ,   we made the mistake of waiting for this new process to be more robust and almost   perfect on paper before testing it out . Therefore , we figured using the learning launch tool   would help us to quickly figure out what works best during the implementation process   for digital training programs . 

 Application 

 We used an ongoing program with an e - learning platform designed for small businesses   and entrepreneurs to receive training in topics such as sales , finance and accounting ,   inventory control , etc . Up until this point the program has failed to meet its goals on two   key metrics : # of registered users and # of lessons completed by registered users . 

 We did a brainstorming session to decide on possible actions we could take to improve   these metrics and we decided on two key assumptions that we shall validate in our   learning launch : 

 1 ) The registration form it too long and complicated , therefore users begin but fail to 

 complete registration . 

 2 ) Users lack incentives to complete the lessons within the platforms 

 To validate our assumptions , we created a new registration form that reduced the   mandatory fields from 20 to only 4 questions . In addition , we incorporated introduced   loyalty points that could be earned for every completed lesson and then the loyalty points   could be exchanged for different awards ( i.e. Netflix gift certificate , grocery store coupons ,   etc . ) . 

 Insight and Approach 

 We tested both changes on the platform for a full week and the results were evident :   registration was up by 60 % and the average number of completed lessons per user went   up by 35 % . We decided to establish design principles for any new project involving e- learning platforms for SMEs and the first two principles are : simplify the registration   process and provide rewards to incentivize the completion of lessons / training modules . 

 From a broader perspective , thinking about the overall challenge of the organization ’s   execution process , I understood the importance of running small experiments for each   part of the process instead of simply drafting every piece of it on paper without validating   any assumptions . Moving forward I will make sure to continue testing our new solutions   with small learning launches that allow us to quickly determine the optimal   implementation process for digital training programs .
### Output: 