Mind mapping 

 Luis Leon 

 1 . Challenge . 

 I was working with a big transportation enterprise , and they wanted to   redesign a core process related to the vehicles ’ maintenance . They had a lot   of problems with the data , the flow of the vehicles in the process , and the   close of the process . 

 2 . Selection . 

 I suggested using the design thinking frame because I was in the first weeks   of the course . We used the classic five steps : empathize , define , ideate ,   prototype , and test . I used before in other exercises , the triz grid in the second   step but in this exercise , I did n’t consider it appropriate due to the audience   and the redundant ideas of improvement leaving the problem and its effects   aside . So , I preferred to use mind mapping . 

 3 . Application . 

 I knew that they have a lot of information and histories around the process   development and performance . I needed a strong insight to continue with a   focus on the ideation step . 

 We started in an individual 10 - minute session , in which the people organize all   the information about the complaints , misfunctions , pains , problems , and   knowledge lessons in his role in the process we were working about . 

 Then , I drew in a whiteboard my mind map , initially with three branches or   arms : pains , complaints , and misfunction . The people began to tell stories and   I painted the situation with a representative icon or sketch , when the map had   some graphics ideas , the magic occurred , we had in only shot of sight , years   of history . 

 4 . Insight 

 The group realized as a whole shared comprehension not the cause of the   problem ( we did n’t look for it ) , but the main insight related to the process and   his design . We found that people knew very good his functions at the routine ,   that they communicate outputs to the next process in an appropriate way but   they did n’t work as a team , they did n’t know the goals and procedures of the   rest of the group , and the company as a whole . They want to help , participate ,   or collaborate in the whole process flux . 

 I learned the great value of the graphics , the connections , and the one - page   representation of a situation , I learned how to put a lot of data in the same   place without too much work or boring analysis . 

 5 . Approach . 

 First , I will use the frame I learned in this fantastic course . Second , I will   explain all the steps to construct the mind map and the result we are   expecting , there were people confused during the exercise and with some   kind of opposition . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Luis Leon
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Mind mapping 

 Luis Leon 

 1 . Challenge . 

 I was working with a big transportation enterprise , and they wanted to   redesign a core process related to the vehicles ’ maintenance . They had a lot   of problems with the data , the flow of the vehicles in the process , and the   close of the process . 

 2 . Selection . 

 I suggested using the design thinking frame because I was in the first weeks   of the course . We used the classic five steps : empathize , define , ideate ,   prototype , and test . I used before in other exercises , the triz grid in the second   step but in this exercise , I did n’t consider it appropriate due to the audience   and the redundant ideas of improvement leaving the problem and its effects   aside . So , I preferred to use mind mapping . 

 3 . Application . 

 I knew that they have a lot of information and histories around the process   development and performance . I needed a strong insight to continue with a   focus on the ideation step . 

 We started in an individual 10 - minute session , in which the people organize all   the information about the complaints , misfunctions , pains , problems , and   knowledge lessons in his role in the process we were working about . 

 Then , I drew in a whiteboard my mind map , initially with three branches or   arms : pains , complaints , and misfunction . The people began to tell stories and   I painted the situation with a representative icon or sketch , when the map had   some graphics ideas , the magic occurred , we had in only shot of sight , years   of history . 

 4 . Insight 

 The group realized as a whole shared comprehension not the cause of the   problem ( we did n’t look for it ) , but the main insight related to the process and   his design . We found that people knew very good his functions at the routine ,   that they communicate outputs to the next process in an appropriate way but   they did n’t work as a team , they did n’t know the goals and procedures of the   rest of the group , and the company as a whole . They want to help , participate ,   or collaborate in the whole process flux . 

 I learned the great value of the graphics , the connections , and the one - page   representation of a situation , I learned how to put a lot of data in the same   place without too much work or boring analysis . 

 5 . Approach . 

 First , I will use the frame I learned in this fantastic course . Second , I will   explain all the steps to construct the mind map and the result we are   expecting , there were people confused during the exercise and with some   kind of opposition .
### Output: 