1 . Challenge : 

 I ’m a part of the Sales Enablement team at a reputed organization . The role involves   onboarding new individuals , training them on the product and the process as well as   upskilling existing workforce from time to time . My job also involves solving any problems   they face and ensuring sales effectiveness . Some time ago , we faced a major challenge   which was the lack of a streamlined process to ensure communication between the Sales   Operations team and the Sales team . From time to time the sales reps have questions   around data points such as quota , accounts , numbers etc which are communicated in   person or via email and hence most remain unanswered or unattended . This led to acute   demotivation in the team and a sense of dissatisfaction because of lack of support being   provided to them to do their job effectively . 

 2 . Selection : 

 In the What Is stage , we started with assessing the behavior , needs , wants and expectations of   our audience ( both the sales reps and the sales operations team members ) to understand the   current situation from all aspects . The more we studied the subjects and talked to them , the   more we realized the absence of a Solution to bridge the communication gap . Hence we   employed VISUALIZATION as a design tool to consider different possibilities to find the solution .   In this course we learnt that , Visualization is n't really about drawing , It 's actually about visual   thinking , and we all do it . Visualization is anything from the things we write on a chalkboard or a   whiteboard . To the images that we create in a PowerPoint presentation , to photography ,   video .   It 's basically anything that takes us beyond just using words or language alone .      This resonates with me because VISUALIZATION is employed in our business on frequent basis   to help deal with uncertain business problems . 

 3 . Application : 

 In order to apply the tool , we divided the entire team into several groups and conducted multiple   brainstorming sessions . In these sessions , each of the individual was asked to share their insight   on the situation and a solution from their perspective on a white board . They could draw or write   bullet points which ever was convenient for them as long as their creative minds were open .   Different individuals made several drawings of a solution concept from their view point and   some even backed it up with examples such as success stories in other organizations witnessed   by them . 

 4 . Insight : 

 Once everyone shared their insights , the leadership met to look at the findings . It was discovered   that most people felt the Use of Technology could bridge the gap .   The concepts they shared   were literally coming out of their imagination . They were picturing solutions in their heads and 

 by drawing them on the board , making it possible for everyone to visualize the same and be on   the same page as them . It was realized eventually that a Technical Form or a Case Management   solution could be of some help where every step is being recorded . This would have ensured   better co - ordination , less TAT in responding to the sales rep queries and a more automated   process making lives easier for everyone .   We knew what was needed and so we started creating   different prototypes using different kinds of tools and CRMs existing in the system which were   tested in batches and that led us to develop a Case Management Portal after successful trials . We   even tested the success based on criterias established again by the learners themselves and the   tool proved to be a success .   . 

 5 . Approach : 

 VISUALIZATION is a multifaceted and versatile tool which can be clubbed with many other   techniques . In the future , I would also employ Personas to understand my audience more and   help accordingly . Categorizing the audience type will help us to develop custom solutions better   suited to each profile and this will ensure employee satisfaction throughout the team . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: 1 . Challenge : 

 I ’m a part of the Sales Enablement team at a reputed organization . The role involves   onboarding new individuals , training them on the product and the process as well as   upskilling existing workforce from time to time . My job also involves solving any problems   they face and ensuring sales effectiveness . Some time ago , we faced a major challenge   which was the lack of a streamlined process to ensure communication between the Sales   Operations team and the Sales team . From time to time the sales reps have questions   around data points such as quota , accounts , numbers etc which are communicated in   person or via email and hence most remain unanswered or unattended . This led to acute   demotivation in the team and a sense of dissatisfaction because of lack of support being   provided to them to do their job effectively . 

 2 . Selection : 

 In the What Is stage , we started with assessing the behavior , needs , wants and expectations of   our audience ( both the sales reps and the sales operations team members ) to understand the   current situation from all aspects . The more we studied the subjects and talked to them , the   more we realized the absence of a Solution to bridge the communication gap . Hence we   employed VISUALIZATION as a design tool to consider different possibilities to find the solution .   In this course we learnt that , Visualization is n't really about drawing , It 's actually about visual   thinking , and we all do it . Visualization is anything from the things we write on a chalkboard or a   whiteboard . To the images that we create in a PowerPoint presentation , to photography ,   video .   It 's basically anything that takes us beyond just using words or language alone .      This resonates with me because VISUALIZATION is employed in our business on frequent basis   to help deal with uncertain business problems . 

 3 . Application : 

 In order to apply the tool , we divided the entire team into several groups and conducted multiple   brainstorming sessions . In these sessions , each of the individual was asked to share their insight   on the situation and a solution from their perspective on a white board . They could draw or write   bullet points which ever was convenient for them as long as their creative minds were open .   Different individuals made several drawings of a solution concept from their view point and   some even backed it up with examples such as success stories in other organizations witnessed   by them . 

 4 . Insight : 

 Once everyone shared their insights , the leadership met to look at the findings . It was discovered   that most people felt the Use of Technology could bridge the gap .   The concepts they shared   were literally coming out of their imagination . They were picturing solutions in their heads and 

 by drawing them on the board , making it possible for everyone to visualize the same and be on   the same page as them . It was realized eventually that a Technical Form or a Case Management   solution could be of some help where every step is being recorded . This would have ensured   better co - ordination , less TAT in responding to the sales rep queries and a more automated   process making lives easier for everyone .   We knew what was needed and so we started creating   different prototypes using different kinds of tools and CRMs existing in the system which were   tested in batches and that led us to develop a Case Management Portal after successful trials . We   even tested the success based on criterias established again by the learners themselves and the   tool proved to be a success .   . 

 5 . Approach : 

 VISUALIZATION is a multifaceted and versatile tool which can be clubbed with many other   techniques . In the future , I would also employ Personas to understand my audience more and   help accordingly . Categorizing the audience type will help us to develop custom solutions better   suited to each profile and this will ensure employee satisfaction throughout the team .
### Output: 