Visualization 

 Challenges : 

 An organization that has an application online , the application acts as a middle man in delivering food   from the restaurant to the consumer . They approached me as their rating was getting low . I was tasked   to find a root cause as well as a possible solution to improve the rating of the application , For this   reason , I took the help of the Visualization tool . The week 1 video that was based on the Visualization   tool helped me in choosing this tool to find a possible solution to the problem . This tool works on the   principle of drawing and visual representation and I knew that to convey my message it ’s much better if   I take the help of drawings and videos as through that I be able to better convey my solution and the   organization be able to better understand what I want to convey to them . 

 Application : 

 The first thing I did was that I put up a survey form in which I asked multiple questions from random   customers such as , what issues they face while using the application ? If they have any possible solution   or what feature they suggest should be added to make it better ? Is the application user - friendly if not   please suggest any suitable changes ? The reviews that I got from the customers I wrote them down .   Moreover , I also had video reviews from random people who have or had used the application and   asked them what they think about it . After that I got hold of a bunch of people who never used the   application and made them use the application for a period of 1 week and whatever issues they faced   while using the application , I jotted them down separately . The main problem was the lack of   experienced customer care agents as users complained that the agents were not good enough . After   this I checked the training of the new agents checked for how many days they are being trained for   before they go the life and I found out that they were only trained for 1 week . Also , I interviewed   multiple agents asked them the issue that they been facing . After getting the valuable information , I   talked with the person who trains the new agents and told them to train one batch for a period of 2   weeks , and then I studied that batch when they went live and noted down their performances . 

 After I got the necessary data I made a PowerPoint presentation in which I graphically wrote all the   reviews as well as the video reviews that I gathered and then presented it to the managers of the   organization . Circling the reviews on the PowerPoint presentation that were being repeated and   focusing it on that . Secondly , I made a side by side comparison of the batch that was trained for 2 weeks   with the ones who were only trained for 1 week . I compared their performances ; I compared the   reviews that a 2 week trained agent received with the one who only got trained for 1 week . Then   keeping the 2 week trained agents score , I simulated the rating of the application if the training period is   changed to 2 weeks for the rest of the agents . 

 The visualization tool was quite effective as it helped me convince the managers that a more proper   training time period should be given to the agents for them to work more professionally and to fulfill the   needs of the users easily and effectively . 

 Insight & Approach : 

 The insight that I learned from using this tool was immense . It not only helped me find a suitable   solution to the problem but for me to explain the issue and the solution , the visual effects proved to be   quite vital . The video reviews that I used and the graphics , in general , helped me a lot in proving a point   to the managers . What I learned from visualization is that the audience tends to focus on it even more   as compared to none visual tools being used as the pictures , graphics , symbols are more appealing to   the eye and a person and convey his or her message quite easily and effectively .   The video reviews   helped me a lot . As when I saw them I was able to more broadly see the reviews better understand the   reviews and those reviews felt quite genuine . Furthermore , when I was working on my challenge I   realized that design thinking is quite helpful as it felt like a puzzle and I just had to put the right pieces at   the right place and design thinking proved to be the guide to do that . 

 In the future , if I was given a task I will definitely use a visualization tool as I realized that for the   audience to better understand visualization helps a lot . Also , visualization helped me in finding a   solution too as when I saw the video reviews as well as when I saw the training routine and talked with   the agents , I was able to determine a pattern and then one thing led to another . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Visualization 

 Challenges : 

 An organization that has an application online , the application acts as a middle man in delivering food   from the restaurant to the consumer . They approached me as their rating was getting low . I was tasked   to find a root cause as well as a possible solution to improve the rating of the application , For this   reason , I took the help of the Visualization tool . The week 1 video that was based on the Visualization   tool helped me in choosing this tool to find a possible solution to the problem . This tool works on the   principle of drawing and visual representation and I knew that to convey my message it ’s much better if   I take the help of drawings and videos as through that I be able to better convey my solution and the   organization be able to better understand what I want to convey to them . 

 Application : 

 The first thing I did was that I put up a survey form in which I asked multiple questions from random   customers such as , what issues they face while using the application ? If they have any possible solution   or what feature they suggest should be added to make it better ? Is the application user - friendly if not   please suggest any suitable changes ? The reviews that I got from the customers I wrote them down .   Moreover , I also had video reviews from random people who have or had used the application and   asked them what they think about it . After that I got hold of a bunch of people who never used the   application and made them use the application for a period of 1 week and whatever issues they faced   while using the application , I jotted them down separately . The main problem was the lack of   experienced customer care agents as users complained that the agents were not good enough . After   this I checked the training of the new agents checked for how many days they are being trained for   before they go the life and I found out that they were only trained for 1 week . Also , I interviewed   multiple agents asked them the issue that they been facing . After getting the valuable information , I   talked with the person who trains the new agents and told them to train one batch for a period of 2   weeks , and then I studied that batch when they went live and noted down their performances . 

 After I got the necessary data I made a PowerPoint presentation in which I graphically wrote all the   reviews as well as the video reviews that I gathered and then presented it to the managers of the   organization . Circling the reviews on the PowerPoint presentation that were being repeated and   focusing it on that . Secondly , I made a side by side comparison of the batch that was trained for 2 weeks   with the ones who were only trained for 1 week . I compared their performances ; I compared the   reviews that a 2 week trained agent received with the one who only got trained for 1 week . Then   keeping the 2 week trained agents score , I simulated the rating of the application if the training period is   changed to 2 weeks for the rest of the agents . 

 The visualization tool was quite effective as it helped me convince the managers that a more proper   training time period should be given to the agents for them to work more professionally and to fulfill the   needs of the users easily and effectively . 

 Insight & Approach : 

 The insight that I learned from using this tool was immense . It not only helped me find a suitable   solution to the problem but for me to explain the issue and the solution , the visual effects proved to be   quite vital . The video reviews that I used and the graphics , in general , helped me a lot in proving a point   to the managers . What I learned from visualization is that the audience tends to focus on it even more   as compared to none visual tools being used as the pictures , graphics , symbols are more appealing to   the eye and a person and convey his or her message quite easily and effectively .   The video reviews   helped me a lot . As when I saw them I was able to more broadly see the reviews better understand the   reviews and those reviews felt quite genuine . Furthermore , when I was working on my challenge I   realized that design thinking is quite helpful as it felt like a puzzle and I just had to put the right pieces at   the right place and design thinking proved to be the guide to do that . 

 In the future , if I was given a task I will definitely use a visualization tool as I realized that for the   audience to better understand visualization helps a lot . Also , visualization helped me in finding a   solution too as when I saw the video reviews as well as when I saw the training routine and talked with   the agents , I was able to determine a pattern and then one thing led to another .
### Output: 