1 . Challenge 

 I am a business analyst in an IT solution company and was recently assigned to revamp an existing   search page on a web application . The system owner feedback that the existing search was   inefficient in finding resources . There was a timeline given to redesign and launch the new search in   3 months . 

 2 . Selection : 

 The tool that i have selected is a mindmapping tool . Search is a very interactive product used by   different types of users and there could be various reasons it was n’t useful . Similarly , there could be   different performance indicators and envisions of how they like the search to be . Mind Mapping is   easy as it is visual , engaging , and a fast way to develop a common mind regarding the current   reality . 

 3 . Application 

 Step 1 , I gathered 20 system users from 5 different departments . I held a session involving each   department to use the search . Each of them were given time to think through and jot down what they   liked , what they did n’t like and give suggestions of new ideas in a sticky note . 

 Step 2 , I gathered everyone in the same room and requested the users to paste their sticky note on   the board . The first member starts to paste , and the second one follows , pasting based on the   similarity of the inputs . It was arranged based on what they liked , what they did n’t like , and what they   needed for their business processes . 

 The tool was effective as it was easy for the participants to understand , helpful in establishing a   common ground of the objectives of the session and , useful in gathering data . 

 4 . Insight 

 By applying the mindmapping tool , we identified three things i.e. what needs to be retained , what   needs to be changed , and the new functions that are needed to support the business processes .   And thus , getting a good understanding to define the design criteria . 

 Apart from that , we also picked out some issues that were easier to solve e.g. search taking awhile   to load . This could be proposed to the IT departments to upgrade the operating systems , and it   should be resolved in no time . 

 5 . Approach 

 Another great tool I would consider is Data Visualisation . If there were more time , I would ask the   participants to participate in mapping a new user journey , and also draw up an ideal state of the   search interface . Perhaps , it could be that they enjoyed interacting on another interface , so that we   can draw up some inspiration on the search design and get a different result . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: 1 . Challenge 

 I am a business analyst in an IT solution company and was recently assigned to revamp an existing   search page on a web application . The system owner feedback that the existing search was   inefficient in finding resources . There was a timeline given to redesign and launch the new search in   3 months . 

 2 . Selection : 

 The tool that i have selected is a mindmapping tool . Search is a very interactive product used by   different types of users and there could be various reasons it was n’t useful . Similarly , there could be   different performance indicators and envisions of how they like the search to be . Mind Mapping is   easy as it is visual , engaging , and a fast way to develop a common mind regarding the current   reality . 

 3 . Application 

 Step 1 , I gathered 20 system users from 5 different departments . I held a session involving each   department to use the search . Each of them were given time to think through and jot down what they   liked , what they did n’t like and give suggestions of new ideas in a sticky note . 

 Step 2 , I gathered everyone in the same room and requested the users to paste their sticky note on   the board . The first member starts to paste , and the second one follows , pasting based on the   similarity of the inputs . It was arranged based on what they liked , what they did n’t like , and what they   needed for their business processes . 

 The tool was effective as it was easy for the participants to understand , helpful in establishing a   common ground of the objectives of the session and , useful in gathering data . 

 4 . Insight 

 By applying the mindmapping tool , we identified three things i.e. what needs to be retained , what   needs to be changed , and the new functions that are needed to support the business processes .   And thus , getting a good understanding to define the design criteria . 

 Apart from that , we also picked out some issues that were easier to solve e.g. search taking awhile   to load . This could be proposed to the IT departments to upgrade the operating systems , and it   should be resolved in no time . 

 5 . Approach 

 Another great tool I would consider is Data Visualisation . If there were more time , I would ask the   participants to participate in mapping a new user journey , and also draw up an ideal state of the   search interface . Perhaps , it could be that they enjoyed interacting on another interface , so that we   can draw up some inspiration on the search design and get a different result .
### Output: 