Mind mapping 

 Challenge & Selection 

 I was a supervisor in the call center in the bank . My consultants task was to sell an extra   bank account to the customers that called call center with a problem about service or a   product . They had to sell the same kind of products every month but from time to time a   new product appeared . That is what happened that time . 

 I chose a mind mapping because it is a tool that helps to focus around a single concept   and in a visual way shows hierarchy among the pieces . We had a knowledge how to sell   different products like a personal loans or a credit cards . We also had a knowledge about   that particular new account but we needed an insight to a situations that we see on the   customers profile or that we hear from the chat to demonstrate the customer our new   account . 

 Application 

 I made 2 meeting because I wanted every consultant to be involved ( because of the   specific of call center I could n’t organize one meeting ) . In every group participated 6   consultants . 

 I started the meeting by describing the purpose of the meeting and the design tool that   we were using . We had to our convenience a room with a big whiteboard and a lot of   stickers . I wrote in the middle of the whiteboard “ how to sell a new account ? ” and ask   everybody to think and jot down on the sticker an example of a different type of   customers that call us . We stick the examples of the customers . Then I asked them to jot   down and stick on the whiteboard an example of a situation in which we can sell to that   particular customers the new account . 

 In the meeting with the second group , I reordered questions , so they stick first the   example of the situation and next the type of the customer . While both meeting we   discussed all the examples and   used symbols to make the examples more transparent .   In the end   of the meeting we took a pic of a whiteboard and I sent it to the consultants   by e - mail . 

 Insight & approach 

 We learned that no matter which question was first both teams generated a lot of   examples . Sometimes consultants were surprised they have n’t heard about such a   possibilities like those which appeared . 

 Mapping tool definitely helped us to see the new possibilities that came with selling the   new account . The longer we were generating the new ideas more levels we created . 

 Next time I ’m planning to book more time for a session because I spend with each group   45 minutes . We had a great flow so it ’s worth to use it to the maximum possibilities . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Mind mapping 

 Challenge & Selection 

 I was a supervisor in the call center in the bank . My consultants task was to sell an extra   bank account to the customers that called call center with a problem about service or a   product . They had to sell the same kind of products every month but from time to time a   new product appeared . That is what happened that time . 

 I chose a mind mapping because it is a tool that helps to focus around a single concept   and in a visual way shows hierarchy among the pieces . We had a knowledge how to sell   different products like a personal loans or a credit cards . We also had a knowledge about   that particular new account but we needed an insight to a situations that we see on the   customers profile or that we hear from the chat to demonstrate the customer our new   account . 

 Application 

 I made 2 meeting because I wanted every consultant to be involved ( because of the   specific of call center I could n’t organize one meeting ) . In every group participated 6   consultants . 

 I started the meeting by describing the purpose of the meeting and the design tool that   we were using . We had to our convenience a room with a big whiteboard and a lot of   stickers . I wrote in the middle of the whiteboard “ how to sell a new account ? ” and ask   everybody to think and jot down on the sticker an example of a different type of   customers that call us . We stick the examples of the customers . Then I asked them to jot   down and stick on the whiteboard an example of a situation in which we can sell to that   particular customers the new account . 

 In the meeting with the second group , I reordered questions , so they stick first the   example of the situation and next the type of the customer . While both meeting we   discussed all the examples and   used symbols to make the examples more transparent .   In the end   of the meeting we took a pic of a whiteboard and I sent it to the consultants   by e - mail . 

 Insight & approach 

 We learned that no matter which question was first both teams generated a lot of   examples . Sometimes consultants were surprised they have n’t heard about such a   possibilities like those which appeared . 

 Mapping tool definitely helped us to see the new possibilities that came with selling the   new account . The longer we were generating the new ideas more levels we created . 

 Next time I ’m planning to book more time for a session because I spend with each group   45 minutes . We had a great flow so it ’s worth to use it to the maximum possibilities .
### Output: 