Zanee   Insurance   Company   Limited : Company General Use 

 Learning Launch 

 Challenge   As a new employee at my department , in my first few days , I have noticed the abundant number of   access requests that my unit receives on a daily basis . Working as an Information Security Analyst ( ISA )   enables me to control system restrictions for users across the company with over 6,000 employees that   need my team ’s support to pursue their daily activities . Requests vary in the degree of urgency and   amount of control which usually requires further questioning and deeper justifications from users as   why they need those accesses and for how long . Given the limited number of ISA ’s compared to the   demand , this creates a challenge to following up with requests as each request takes approximately 3 to   5 minutes to be closed ( in case no further investigation is required which usually takes hours to be   resolved . ) and with over 300 requests created daily , ISA ’s tend to fall behind and start prioritizing based   on urgency rather than following the flow of requests . An essential part of the challenge is the fact that   the systems we use are scattered between multiple platforms , therefore navigation takes time and   effort which can be resolved by integrating all systems into one platform called MyAccess . 

 Selection   Our team has already contacted the IT development department that is responsible for all systems we   use . I chose the learning launch approach to try and test the integration of our systems into MyAccess as   we improve and retest based on end - user experience and ISA ’s feedback . Learning Launch allows us to   learn more about our needs as we go while saves us the time and energy of a massive launch that could   take longer and interduce more problems due to lack of testing and feedback . 

 Application   Working closely with the development team , we launched our first prototype focusing on the end - user   ease - of - use and required fields to be filled in order to minimize the effort needed the ISA to approve   and grant accesses . We were able to tweak the system to auto - fill some of the required inputs by   default based on the users ’ profiles . For example , ISA is no longer required to check the area of   assignment of each user and grant access accordingly . Instead , the area will be filled - out and does not   require more action . 

 On our second test , we added restrictions on users based on their roles and areas of assignment as well   as the number of requests created whereas users can apply for multiple roles in one request and are not   allowed to create additional ones until original request has been closed . 

 The final test launch was more concentrated towards system security and protection . We added a   feature that enables the system to automatically revoke accesses as soon as the user has changed their   area of assignment or / and was no longer within the department . This lowered the load on ISA ’s as not   even a glance for approval was required to revoke access and will only be looked at if user has reapplied   for the role through MyAccess system . 

 Zanee   Insurance   Company   Limited : Company General Use 

 Insight   Through applying the learning launch design tool , we were able to migrate from our old system to   MyAccess with a full understanding of users needs . Our thinking was powered by user empathy and   problem - solving ideology . This tool allowed a smooth and subtle integration of multiple access - control   systems that used to be entirely separate into one user - friendly , comprehensive and tested platform .   Going through the stages of testing saved us the time that could have been wasted in solving issues that   were not as crucial to the users as the areas that actually needed further attention to be added and   adjusted . 

 Approach    After the satisfactory outcomes of this challenge and the approach we used , we aspire to keep using   design thinking tools to elevate experiences with our systems and find other areas of improvement that   could be maintained using various ways of design thinking . The learning launch helped us look at our   systems from different perspectives using various user input to enhance and fix as we go . Adapting to   this mind - set encouraged us to look closely at each task and think of an approach to use to better   simplify it and improve . Looking back at our experience with design thinking tool , we might need to   integrate different approaches in order to land on the more appropriate one . Evidently , learning launch   has worked great with our situation but that should not have discouraged us from testing the other   approaches . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Zanee   Insurance   Company   Limited : Company General Use 

 Learning Launch 

 Challenge   As a new employee at my department , in my first few days , I have noticed the abundant number of   access requests that my unit receives on a daily basis . Working as an Information Security Analyst ( ISA )   enables me to control system restrictions for users across the company with over 6,000 employees that   need my team ’s support to pursue their daily activities . Requests vary in the degree of urgency and   amount of control which usually requires further questioning and deeper justifications from users as   why they need those accesses and for how long . Given the limited number of ISA ’s compared to the   demand , this creates a challenge to following up with requests as each request takes approximately 3 to   5 minutes to be closed ( in case no further investigation is required which usually takes hours to be   resolved . ) and with over 300 requests created daily , ISA ’s tend to fall behind and start prioritizing based   on urgency rather than following the flow of requests . An essential part of the challenge is the fact that   the systems we use are scattered between multiple platforms , therefore navigation takes time and   effort which can be resolved by integrating all systems into one platform called MyAccess . 

 Selection   Our team has already contacted the IT development department that is responsible for all systems we   use . I chose the learning launch approach to try and test the integration of our systems into MyAccess as   we improve and retest based on end - user experience and ISA ’s feedback . Learning Launch allows us to   learn more about our needs as we go while saves us the time and energy of a massive launch that could   take longer and interduce more problems due to lack of testing and feedback . 

 Application   Working closely with the development team , we launched our first prototype focusing on the end - user   ease - of - use and required fields to be filled in order to minimize the effort needed the ISA to approve   and grant accesses . We were able to tweak the system to auto - fill some of the required inputs by   default based on the users ’ profiles . For example , ISA is no longer required to check the area of   assignment of each user and grant access accordingly . Instead , the area will be filled - out and does not   require more action . 

 On our second test , we added restrictions on users based on their roles and areas of assignment as well   as the number of requests created whereas users can apply for multiple roles in one request and are not   allowed to create additional ones until original request has been closed . 

 The final test launch was more concentrated towards system security and protection . We added a   feature that enables the system to automatically revoke accesses as soon as the user has changed their   area of assignment or / and was no longer within the department . This lowered the load on ISA ’s as not   even a glance for approval was required to revoke access and will only be looked at if user has reapplied   for the role through MyAccess system . 

 Zanee   Insurance   Company   Limited : Company General Use 

 Insight   Through applying the learning launch design tool , we were able to migrate from our old system to   MyAccess with a full understanding of users needs . Our thinking was powered by user empathy and   problem - solving ideology . This tool allowed a smooth and subtle integration of multiple access - control   systems that used to be entirely separate into one user - friendly , comprehensive and tested platform .   Going through the stages of testing saved us the time that could have been wasted in solving issues that   were not as crucial to the users as the areas that actually needed further attention to be added and   adjusted . 

 Approach    After the satisfactory outcomes of this challenge and the approach we used , we aspire to keep using   design thinking tools to elevate experiences with our systems and find other areas of improvement that   could be maintained using various ways of design thinking . The learning launch helped us look at our   systems from different perspectives using various user input to enhance and fix as we go . Adapting to   this mind - set encouraged us to look closely at each task and think of an approach to use to better   simplify it and improve . Looking back at our experience with design thinking tool , we might need to   integrate different approaches in order to land on the more appropriate one . Evidently , learning launch   has worked great with our situation but that should not have discouraged us from testing the other   approaches .
### Output: 