Barbie Refaat 

 OTP 215 

 Design Thinking for Innovation 

 1 . Challenge : Describe your challenge , including all relevant information . 

 My functions include preparing loan documents for client signature and reviewing 

 accounts and preparing them for loan release . There are quotas our team needs to reach 

 monthly and annually in terms of loan amount . Aside from the quotas , there are also 

 reports that need to be done within the month . The challenge here is how to avoid bulk 

 transactions during month end , especially if majority of these accounts are from out of 

 town . 

 The market is divided according to referral : Branches , Developers / Brokers , or Direct 

 Usually the accounts that take much time in documentation and booking come from out 

 of town branches / developers since it can take more than two days to process or deliver 

 the documents for signature or notarization . It can also be a challenge when some 

 documents have lacking signatures or lacking requirements . The main challenge is how 

 to make work faster and avoid bulk transactions during month end to ensure better 

 efficiency . 

 This challenge is more of an internal challenge , but will then have a great impact to 

 customer experience . 

 2 . Selection : In your own words , briefly describe the tool you selected ( e.g. , what it is and 

 why you selected it for your challenge -- including any appropriate video lecture 

 references ) . 

 The tool that I selected for my challenge is learning launch . It is a tool that turn ideas into 

 experiments in order to test a hypothesis . It is figuring out what the customers and the 

 organization need . It is to get the truth and then the truth either confirms or dis - confirms 

 your assumptions . A learning launch is a learning experiment conducted quickly and 

 cheaply to gather market - driven data . 

 3 . Application : Describe how you applied the tool you selected to your challenge ( e.g. , what 

 you did and how the tool was applied effectively or ineffectively ) . 

 I applied learning launch tool by groupthink and gathering facts and data from our team , 

 as well as our partner branches , developers and brokers . The data gathered included 

 amount of work load , delays in transmitting of documents , lack of training and inconsistent 

 mode of communication upon follow up of account status . The tool gave us ideas on how 

 to document and book at a faster pace such as creating a database specific to each 

 branch or developer wherein it will serve as a tool for account updates , and shall also 

 include security protocols in order to protect privacy of the bank and its customers . The 

 database is then tested inside the organization and then tested by our business partners 

 to check if it can indeed solve our problems and if it will improve our processes . 

 4 . Insight : Describe the insight you gained from applying the tool you selected to your 

 challenge ( e.g. , how an insight affected your thinking about the challenge and about 

 design thinking more broadly ) . 

 It is important to get the insights of the entire team to know the truth and to gather ideas . 

 Using the learning launch tool , we understand the team better , we challenge 

 assumptions , and redefine problems in an attempt to identify alternative strategies and 

 solutions which provides a solution - based approach to solving problems and overcoming 

 challenges , therefore we are able to innovate and create new technologies that can 

 improve efficiency . 

 5 . Approach : Describe what you might do differently next time -- applying the same tool you 

 selected or a different one -- and the reason(s ) why . 

 I would probably add or make use of other tools like visualization and mind mapping tool 

 since these would create a more effective way on finding out how to make work processes 

 easier and faster . Mind mapping can also be used to generate , visualize , structure , and 

 classify ideas to look for patterns and insights . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Barbie Refaat
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Barbie Refaat 

 OTP 215 

 Design Thinking for Innovation 

 1 . Challenge : Describe your challenge , including all relevant information . 

 My functions include preparing loan documents for client signature and reviewing 

 accounts and preparing them for loan release . There are quotas our team needs to reach 

 monthly and annually in terms of loan amount . Aside from the quotas , there are also 

 reports that need to be done within the month . The challenge here is how to avoid bulk 

 transactions during month end , especially if majority of these accounts are from out of 

 town . 

 The market is divided according to referral : Branches , Developers / Brokers , or Direct 

 Usually the accounts that take much time in documentation and booking come from out 

 of town branches / developers since it can take more than two days to process or deliver 

 the documents for signature or notarization . It can also be a challenge when some 

 documents have lacking signatures or lacking requirements . The main challenge is how 

 to make work faster and avoid bulk transactions during month end to ensure better 

 efficiency . 

 This challenge is more of an internal challenge , but will then have a great impact to 

 customer experience . 

 2 . Selection : In your own words , briefly describe the tool you selected ( e.g. , what it is and 

 why you selected it for your challenge -- including any appropriate video lecture 

 references ) . 

 The tool that I selected for my challenge is learning launch . It is a tool that turn ideas into 

 experiments in order to test a hypothesis . It is figuring out what the customers and the 

 organization need . It is to get the truth and then the truth either confirms or dis - confirms 

 your assumptions . A learning launch is a learning experiment conducted quickly and 

 cheaply to gather market - driven data . 

 3 . Application : Describe how you applied the tool you selected to your challenge ( e.g. , what 

 you did and how the tool was applied effectively or ineffectively ) . 

 I applied learning launch tool by groupthink and gathering facts and data from our team , 

 as well as our partner branches , developers and brokers . The data gathered included 

 amount of work load , delays in transmitting of documents , lack of training and inconsistent 

 mode of communication upon follow up of account status . The tool gave us ideas on how 

 to document and book at a faster pace such as creating a database specific to each 

 branch or developer wherein it will serve as a tool for account updates , and shall also 

 include security protocols in order to protect privacy of the bank and its customers . The 

 database is then tested inside the organization and then tested by our business partners 

 to check if it can indeed solve our problems and if it will improve our processes . 

 4 . Insight : Describe the insight you gained from applying the tool you selected to your 

 challenge ( e.g. , how an insight affected your thinking about the challenge and about 

 design thinking more broadly ) . 

 It is important to get the insights of the entire team to know the truth and to gather ideas . 

 Using the learning launch tool , we understand the team better , we challenge 

 assumptions , and redefine problems in an attempt to identify alternative strategies and 

 solutions which provides a solution - based approach to solving problems and overcoming 

 challenges , therefore we are able to innovate and create new technologies that can 

 improve efficiency . 

 5 . Approach : Describe what you might do differently next time -- applying the same tool you 

 selected or a different one -- and the reason(s ) why . 

 I would probably add or make use of other tools like visualization and mind mapping tool 

 since these would create a more effective way on finding out how to make work processes 

 easier and faster . Mind mapping can also be used to generate , visualize , structure , and 

 classify ideas to look for patterns and insights .
### Output: 