Storytelling 

 Challenge :   I work in an NGO in Bangladesh that works for the homeless and impoverished   people of the country . In the wake of the recent events , the Rohingya refugee crisis in   Bangladesh , our organisation was tasked by the UNHCR with making the refugees acquainted   and comfortable with the rehabilitation process so that the can return as soon as the violence   settles down in Myanmar and it becomes safe for the to return . Most of the refugees were   pretty reluctant to move back to their country in fear of persecution . It was our job to   overcome this challenge . 

 Selection : Empathy between client and service provider is one of the fundamental qualities of   design thinking . In conditions as delicate as this empathy is a must for building connection with   the client . Storytelling is a great tool that lets the service provider and clients connect   emotionally as it puts the human beings and the stories front and centre thus taking the   listener along the journey . Most of our clients were refugees whose lives were scarred by the   inhuman persecution of the Burmese army . To help them open up and share   concerns I chose   storytelling tool as it seemed the only tool capable of overcoming the challenge . 

 Application : When I started working with the refugees I really wanted to connect with them . I   wanted to put myself in their shoes so that I could asses their emotional state effectively .   Nothing brings people together more than stories . It gives people a sense of purpose . For them   to open up I shared a story of my grandparents with them . During the Liberation war of   Bangladesh my grandparents along with my father fled to India to seek refugee and save   themselves from the persecution of Pakistani army . While staying in the refugee camp they   realized that they can not stay in the camps for long . Though how hard it may be they must   return to their country or else they will never have a land to call their own , they will never have   the basic human rights , their children will never receive proper education ultimately they will   fall behind in the race of life . So when the war ended they returned to Bangladesh and started   the work of rebuilding a war torn nation . Hearing my story they finally began to open up and   tell us the stories of thei lives and the horrors that they have faced . They started to voice their   concerns and conditions of their rehabilitation . Which made it easy for the diplomats to carry   out the discussions of the rehabilitation policy with the foreign officials of Myanmar . I could   sense that they were slowly warming upto the idea of returning to Myanmar . 

 Insight & Approach :   When I finished telling my story they began to understand   how much   they and their children are missing out in life by being stuck in a refugee camp . They realized   that for the sake of their future generations they must return to their lands and start rebuilding 

 it . Though it was a lengthy process I could finally see some changes of mind among the refugee   which many deemed impossible . Thus storytelling accomplished a task which many   conventional methods failed to do . 

 I used storytelling without even knowing anything about this tool . After this course I think I 'll be   able to use this tool more effectively . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Storytelling 

 Challenge :   I work in an NGO in Bangladesh that works for the homeless and impoverished   people of the country . In the wake of the recent events , the Rohingya refugee crisis in   Bangladesh , our organisation was tasked by the UNHCR with making the refugees acquainted   and comfortable with the rehabilitation process so that the can return as soon as the violence   settles down in Myanmar and it becomes safe for the to return . Most of the refugees were   pretty reluctant to move back to their country in fear of persecution . It was our job to   overcome this challenge . 

 Selection : Empathy between client and service provider is one of the fundamental qualities of   design thinking . In conditions as delicate as this empathy is a must for building connection with   the client . Storytelling is a great tool that lets the service provider and clients connect   emotionally as it puts the human beings and the stories front and centre thus taking the   listener along the journey . Most of our clients were refugees whose lives were scarred by the   inhuman persecution of the Burmese army . To help them open up and share   concerns I chose   storytelling tool as it seemed the only tool capable of overcoming the challenge . 

 Application : When I started working with the refugees I really wanted to connect with them . I   wanted to put myself in their shoes so that I could asses their emotional state effectively .   Nothing brings people together more than stories . It gives people a sense of purpose . For them   to open up I shared a story of my grandparents with them . During the Liberation war of   Bangladesh my grandparents along with my father fled to India to seek refugee and save   themselves from the persecution of Pakistani army . While staying in the refugee camp they   realized that they can not stay in the camps for long . Though how hard it may be they must   return to their country or else they will never have a land to call their own , they will never have   the basic human rights , their children will never receive proper education ultimately they will   fall behind in the race of life . So when the war ended they returned to Bangladesh and started   the work of rebuilding a war torn nation . Hearing my story they finally began to open up and   tell us the stories of thei lives and the horrors that they have faced . They started to voice their   concerns and conditions of their rehabilitation . Which made it easy for the diplomats to carry   out the discussions of the rehabilitation policy with the foreign officials of Myanmar . I could   sense that they were slowly warming upto the idea of returning to Myanmar . 

 Insight & Approach :   When I finished telling my story they began to understand   how much   they and their children are missing out in life by being stuck in a refugee camp . They realized   that for the sake of their future generations they must return to their lands and start rebuilding 

 it . Though it was a lengthy process I could finally see some changes of mind among the refugee   which many deemed impossible . Thus storytelling accomplished a task which many   conventional methods failed to do . 

 I used storytelling without even knowing anything about this tool . After this course I think I 'll be   able to use this tool more effectively .
### Output: 