Page 1 of 2 

 Reflection on Storytelling 

 By Zakir 

 Challenge 

 I have been working at government institution for some years . Along with the team , I developed   regulations particularly in tax issues . We encountered many challenges in the regulation drafting process   from both internal and external stakeholders . I limited the scope of challenges to internal stakeholders .   Why was that ? It consumed significant amount of energy , time , and resources to involve in a long period   of meeting and debates just to make a regulation . Unfortunately , after reaching internal consensus , we   could not implement the regulation because external stakeholders resisted it . In the worst case , we had   to withdraw the regulation to avoid more conflicts . How could such a long process of making the   regulation be useless in no time ? As we knew , we could not predict the response of external   stakeholders . That was why we focused on making internal consensus fast and cheap . Because if   external resistance happened again in the future , then we could fail cheap too . 

 Selection 

 How could we reach internal consensus fast and cheap ? I tried to make a list regarding the most likely   sources of disagreement by doing observation and interview on experienced regulators . I found insights   such as lack of information and poor assumptions , use of highly technical terms that could not fit into   diverse background within the regulator forum , inconsistency of the participants involved in the drafting   process , and inadequate holistic point of view to tackle the problem . We chose Storytelling to tackle   these issues because we needed to create the drafting process became simple , holistic , and interesting . 

 Application 

 We made a proper plan to make the discussion clear , concise , and to the point before entering each   step . We prepared a set of relevant and reliable data as a baseline . We also ignited ideas and delivered   guidance through a series of question to make a common point of view regarding the problem , the   purpose of the regulation , the scope of the regulation , and the default structure of the regulation . We   prepared a separated whiteboard to put any rare words if anyone told them in the discussion . In the   first step , we shared the main idea and relevant data source . We created questions : were there any   problems ? how significant was the impact if we could address the problems ? This triggered all   participants to involve in a discussion and we limited the discussion to develop 3 top problems ( we used   to be familiar with The Power of 3 ) with the most significant impact . Then , we entered second step in   which we described how we can address each problem through a specific regulation . We shared a   holistic point of view by converting comprehensive data into a form of identified trend , ranking list ,   comparison , and contradictive fact , for each problem . We created questions : were they holistic enough ?   which problem with the highest possibility to be solved ? We triggered a discussion again to reduce the   problem only to one . In the third step , we displayed time constraint data to guide the forum to be more   specific about which side within the chosen problem needed to be addressed in a short term and long   term ? This triggered the participants to discuss about the scope of regulation . We encouraged   participants to vote . In the fourth step , we delivered storytelling consisted of the summary of steps   taken to confirm the problem and convinced participants to commit into the drafting process . In the 

 Page 2 of 2 

 fifth step , we began to draft the structure of the regulation by using the holistic point of view for the   chosen problem provided in the second step as the starting point and worked according to the time   constraint . In the drafting process , we use storytelling to emphasize on how important the participants   to discuss only substantial matters to avoid misunderstanding ( to convince them to be fast and cheap ) . 

 Storytelling brought positive insights . It was effective to create a sense of belonging and avoid   misunderstanding . The participants felt easier to understand the purpose of each step since we   storytold the essence of the data through trends , rankings , comparison , and contradictive fact . These   could lead to a faster and cheaper regulation making process . But in the contrary , storytelling was   difficult to implement if we could not find insights within a complex data , define the critical questions ,   and communicate effectively to convince participants because we wanted to be clear and concise , not   too talkative . 

 Insights 

 Since we initiated the Storytelling process , we had been able to increase our creativity and maximize   collaboration with diverse background outside our institution . We had to learn on how people could   reach consensus , how to communicate effectively , and how to use a simple visual aid to make the   discussion more interactive . Storytelling should be capable of convincing external stakeholders .   However , many people already build a gap even if they were able to understand the purpose of a   regulation , because naturally they do not want to be regulated . This could be more challenging than   internal consensus issues . This confirmed me that we could not apply design thinking to solve every   issue . We need a proper Reality Check first . 

 Approach 

 In the future , the ability to understand the essence of a data will be a huge advantage to make a proper   Storytelling . We have to collaborate with IT division first to gain a better approach . Storytelling could be   more successful if we were able to combine it with other tool such as Mind Map . We will use Learning   Launch on other regulations which are already drafted but not being published yet to test the water on   some predetermined respondents . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: Zakir
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Page 1 of 2 

 Reflection on Storytelling 

 By Zakir 

 Challenge 

 I have been working at government institution for some years . Along with the team , I developed   regulations particularly in tax issues . We encountered many challenges in the regulation drafting process   from both internal and external stakeholders . I limited the scope of challenges to internal stakeholders .   Why was that ? It consumed significant amount of energy , time , and resources to involve in a long period   of meeting and debates just to make a regulation . Unfortunately , after reaching internal consensus , we   could not implement the regulation because external stakeholders resisted it . In the worst case , we had   to withdraw the regulation to avoid more conflicts . How could such a long process of making the   regulation be useless in no time ? As we knew , we could not predict the response of external   stakeholders . That was why we focused on making internal consensus fast and cheap . Because if   external resistance happened again in the future , then we could fail cheap too . 

 Selection 

 How could we reach internal consensus fast and cheap ? I tried to make a list regarding the most likely   sources of disagreement by doing observation and interview on experienced regulators . I found insights   such as lack of information and poor assumptions , use of highly technical terms that could not fit into   diverse background within the regulator forum , inconsistency of the participants involved in the drafting   process , and inadequate holistic point of view to tackle the problem . We chose Storytelling to tackle   these issues because we needed to create the drafting process became simple , holistic , and interesting . 

 Application 

 We made a proper plan to make the discussion clear , concise , and to the point before entering each   step . We prepared a set of relevant and reliable data as a baseline . We also ignited ideas and delivered   guidance through a series of question to make a common point of view regarding the problem , the   purpose of the regulation , the scope of the regulation , and the default structure of the regulation . We   prepared a separated whiteboard to put any rare words if anyone told them in the discussion . In the   first step , we shared the main idea and relevant data source . We created questions : were there any   problems ? how significant was the impact if we could address the problems ? This triggered all   participants to involve in a discussion and we limited the discussion to develop 3 top problems ( we used   to be familiar with The Power of 3 ) with the most significant impact . Then , we entered second step in   which we described how we can address each problem through a specific regulation . We shared a   holistic point of view by converting comprehensive data into a form of identified trend , ranking list ,   comparison , and contradictive fact , for each problem . We created questions : were they holistic enough ?   which problem with the highest possibility to be solved ? We triggered a discussion again to reduce the   problem only to one . In the third step , we displayed time constraint data to guide the forum to be more   specific about which side within the chosen problem needed to be addressed in a short term and long   term ? This triggered the participants to discuss about the scope of regulation . We encouraged   participants to vote . In the fourth step , we delivered storytelling consisted of the summary of steps   taken to confirm the problem and convinced participants to commit into the drafting process . In the 

 Page 2 of 2 

 fifth step , we began to draft the structure of the regulation by using the holistic point of view for the   chosen problem provided in the second step as the starting point and worked according to the time   constraint . In the drafting process , we use storytelling to emphasize on how important the participants   to discuss only substantial matters to avoid misunderstanding ( to convince them to be fast and cheap ) . 

 Storytelling brought positive insights . It was effective to create a sense of belonging and avoid   misunderstanding . The participants felt easier to understand the purpose of each step since we   storytold the essence of the data through trends , rankings , comparison , and contradictive fact . These   could lead to a faster and cheaper regulation making process . But in the contrary , storytelling was   difficult to implement if we could not find insights within a complex data , define the critical questions ,   and communicate effectively to convince participants because we wanted to be clear and concise , not   too talkative . 

 Insights 

 Since we initiated the Storytelling process , we had been able to increase our creativity and maximize   collaboration with diverse background outside our institution . We had to learn on how people could   reach consensus , how to communicate effectively , and how to use a simple visual aid to make the   discussion more interactive . Storytelling should be capable of convincing external stakeholders .   However , many people already build a gap even if they were able to understand the purpose of a   regulation , because naturally they do not want to be regulated . This could be more challenging than   internal consensus issues . This confirmed me that we could not apply design thinking to solve every   issue . We need a proper Reality Check first . 

 Approach 

 In the future , the ability to understand the essence of a data will be a huge advantage to make a proper   Storytelling . We have to collaborate with IT division first to gain a better approach . Storytelling could be   more successful if we were able to combine it with other tool such as Mind Map . We will use Learning   Launch on other regulations which are already drafted but not being published yet to test the water on   some predetermined respondents .
### Output: 