Learning Launch 

 Challenge 

 I work as part of a sales team in a web hosting company . My goal is to help my team connect to as many   customers who had visited our site with a purchase intention and help converting them into our   customers .   There is a tremendous increase in the number of people going online since lockdown and   the covid situation and hence there are fewer people and many people to call . We need to find out a   way to improve the pace and productivity . 

 Selection 

 I had the idea to use the learning launch tool . I hope that we can use this tool to find a solution quickly .   This is also the first time that we will try to practice a Design Thinking method . 

 Application 

 We meet and discuss what we should do or how we should proceed when a problem of the increase in   the number of calls . We all agreed that in such cases we need a " backup " that helps us in this kind of   situation , so that at least one person can be delegated to deal with the people who were checking lower   value products online . We have decided that we want to train a minimum of 5 people . The contact   person will always be the person on early shift . Finally , we have created a document with all the basic   queries and also made price sheets with all the possible prices for every product so that no one is   wasting any time unnecessarily . 

 Insight 

 We have partly achieved what we wanted to achieve . The people who are in the team and the extra   trained people could answer more calls than the team without backup before starting the experiment .   The only thing we did n't consider was that the people who helped us and were taken away from their   main teams were also missing and as a result there was more work in the other teams . 

 Approach 

 As it was , as I have mentioned , the first Design Thinking method we used , I think we learned a lot from   it . For the next time , we will have to think about the impact in other teams that our decisions will have .   The performance in other teams should not go down just to " save " our team performance . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Learning Launch 

 Challenge 

 I work as part of a sales team in a web hosting company . My goal is to help my team connect to as many   customers who had visited our site with a purchase intention and help converting them into our   customers .   There is a tremendous increase in the number of people going online since lockdown and   the covid situation and hence there are fewer people and many people to call . We need to find out a   way to improve the pace and productivity . 

 Selection 

 I had the idea to use the learning launch tool . I hope that we can use this tool to find a solution quickly .   This is also the first time that we will try to practice a Design Thinking method . 

 Application 

 We meet and discuss what we should do or how we should proceed when a problem of the increase in   the number of calls . We all agreed that in such cases we need a " backup " that helps us in this kind of   situation , so that at least one person can be delegated to deal with the people who were checking lower   value products online . We have decided that we want to train a minimum of 5 people . The contact   person will always be the person on early shift . Finally , we have created a document with all the basic   queries and also made price sheets with all the possible prices for every product so that no one is   wasting any time unnecessarily . 

 Insight 

 We have partly achieved what we wanted to achieve . The people who are in the team and the extra   trained people could answer more calls than the team without backup before starting the experiment .   The only thing we did n't consider was that the people who helped us and were taken away from their   main teams were also missing and as a result there was more work in the other teams . 

 Approach 

 As it was , as I have mentioned , the first Design Thinking method we used , I think we learned a lot from   it . For the next time , we will have to think about the impact in other teams that our decisions will have .   The performance in other teams should not go down just to " save " our team performance .
### Output: 