Challenge   In my line of work my primary goal is to listen in to what the customer really wants , and then   provide them with the best possible technical solution . As we are a company developing   software we help our customers in their digital transformation of products and services . The   task might for example be to come up with a completely new idea that will complement and   further enhance the current business model . A few weeks ago I was assigned to a customer   project where we were expected to come up with new ideas on how to attract new members   and retain current members . A challenge with quite an open question .     Selection   Being inspired by the Mind Mapping tool as presented by Jessica Leiva in part three of this   course , I decided I wanted to try my own version of it when I was to facilitate a workshop   session together with the customer who had hired us , and with some colleagues who did n’t   know very much about the client ’s domain . We had a situation where most of the participants   from the customer thought they knew pretty much everything there was to know about their   business and the end user . Me and my colleagues were at the other hand in desperate need   of knowing a lot more about the customer , the domain , and the end user . Choosing the art   gallery form of a Mind Mapping seemed like a pretty good choice to gain more insight at this   phase .     Application   Before the workshop we collected as much facts and information we could about the client ’s   domain . We conducted interviews and visited the client ’s working environment . All this   information was then summed up into articles , personas or " fact sheets ” and printed out . We   normally just hand out this information , collected in folders , to the participants . This time we   put it all up on the surrounding walls and windows for everyone to see , and it was really   radiating out all the information . We formed groups and gave them post - its to right their   learnings on , and we put up a blank sheet for each group to stick their post - its on . They were   given about 30 minutes to just walk around and read , discuss and write notes . After these 30   minutes the groups were discussing wildly and all the sheets were full of post - its . It was very   effective . And so , while we presented the next step - to talk about and cluster their findings -   they were all already there and immediately started to move around the post - its . After just a   few minutes they were all ready to dive deeper into the meaning of all these learnings , now   formed into named clusters . They were now given yet another 20 minutes to identify the   insights form each cluster , write it down on new post - its and put on the cluster .     Insight   I do recognize myself from earlier projects when i listen to Tahir Haubold - in part four of this   course - when he talks about how we sometimes make too many assumptions based on our   own judgement . On what we believe is correct . Those assumptions might be right and lead   us forward , though if we really want to get into those more wicked ideas leading us to more   disruptive concepts , we need to look far outside our own garden , and we need to get more   knowledge about what both the customer and the end user really thinks before we even get   into the ideation phase . Before going too far into the unknown . As Tahir Haubold says we make   assumptions based on guessing , and when it does n’t work we just tweak it . And so it ’s still 

 the same guesses , and instead of either throwing it away or do some early experimenting   with it , we add even more guessing into it . Not leading us anywhere .      When listening to Dan Pink - in the first part of this course - when he talks about the   difference between the left- and right - brain characteristics I can see why the Mind mapping   is so important , as is appeals to firstly the left - sided " logical and linear way " of just reading   in , and then secondly to the right - sided " context and synthesis " way of defining the bigger   picture .      I ca n’t emphasize enough the importance of doing a more thorough work in the beginning of   the design thinking process by not making to many assumptions of our own , and not feel   content with the facts and information we ’ve collected so far . By adding the Mind Mapping   approach all the participants get a mutual understanding of the situation , and they gain   valuable insights that they ’d never get if they were to just quitly read in all the information   themselves and then jump into an ideation session .     Approach   If I was to do this again I might change the way to present the information . Use a lot more   posters , visual graphs and pictures instead of papers with a lot of texts . More like a   newspaper approach , and maybe also include some fun gadgets for the participants to   interact with to get information . If there is time for it .      The art gallery approach is definately something I will use a lot more beacuse of its beautiful   way of radiating out the information throughout the whole workshop . The better presented it   brings out people ’s curiousity and can also be an icebreaker when they start to discuss with   each other what they see and learn . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge   In my line of work my primary goal is to listen in to what the customer really wants , and then   provide them with the best possible technical solution . As we are a company developing   software we help our customers in their digital transformation of products and services . The   task might for example be to come up with a completely new idea that will complement and   further enhance the current business model . A few weeks ago I was assigned to a customer   project where we were expected to come up with new ideas on how to attract new members   and retain current members . A challenge with quite an open question .     Selection   Being inspired by the Mind Mapping tool as presented by Jessica Leiva in part three of this   course , I decided I wanted to try my own version of it when I was to facilitate a workshop   session together with the customer who had hired us , and with some colleagues who did n’t   know very much about the client ’s domain . We had a situation where most of the participants   from the customer thought they knew pretty much everything there was to know about their   business and the end user . Me and my colleagues were at the other hand in desperate need   of knowing a lot more about the customer , the domain , and the end user . Choosing the art   gallery form of a Mind Mapping seemed like a pretty good choice to gain more insight at this   phase .     Application   Before the workshop we collected as much facts and information we could about the client ’s   domain . We conducted interviews and visited the client ’s working environment . All this   information was then summed up into articles , personas or " fact sheets ” and printed out . We   normally just hand out this information , collected in folders , to the participants . This time we   put it all up on the surrounding walls and windows for everyone to see , and it was really   radiating out all the information . We formed groups and gave them post - its to right their   learnings on , and we put up a blank sheet for each group to stick their post - its on . They were   given about 30 minutes to just walk around and read , discuss and write notes . After these 30   minutes the groups were discussing wildly and all the sheets were full of post - its . It was very   effective . And so , while we presented the next step - to talk about and cluster their findings -   they were all already there and immediately started to move around the post - its . After just a   few minutes they were all ready to dive deeper into the meaning of all these learnings , now   formed into named clusters . They were now given yet another 20 minutes to identify the   insights form each cluster , write it down on new post - its and put on the cluster .     Insight   I do recognize myself from earlier projects when i listen to Tahir Haubold - in part four of this   course - when he talks about how we sometimes make too many assumptions based on our   own judgement . On what we believe is correct . Those assumptions might be right and lead   us forward , though if we really want to get into those more wicked ideas leading us to more   disruptive concepts , we need to look far outside our own garden , and we need to get more   knowledge about what both the customer and the end user really thinks before we even get   into the ideation phase . Before going too far into the unknown . As Tahir Haubold says we make   assumptions based on guessing , and when it does n’t work we just tweak it . And so it ’s still 

 the same guesses , and instead of either throwing it away or do some early experimenting   with it , we add even more guessing into it . Not leading us anywhere .      When listening to Dan Pink - in the first part of this course - when he talks about the   difference between the left- and right - brain characteristics I can see why the Mind mapping   is so important , as is appeals to firstly the left - sided " logical and linear way " of just reading   in , and then secondly to the right - sided " context and synthesis " way of defining the bigger   picture .      I ca n’t emphasize enough the importance of doing a more thorough work in the beginning of   the design thinking process by not making to many assumptions of our own , and not feel   content with the facts and information we ’ve collected so far . By adding the Mind Mapping   approach all the participants get a mutual understanding of the situation , and they gain   valuable insights that they ’d never get if they were to just quitly read in all the information   themselves and then jump into an ideation session .     Approach   If I was to do this again I might change the way to present the information . Use a lot more   posters , visual graphs and pictures instead of papers with a lot of texts . More like a   newspaper approach , and maybe also include some fun gadgets for the participants to   interact with to get information . If there is time for it .      The art gallery approach is definately something I will use a lot more beacuse of its beautiful   way of radiating out the information throughout the whole workshop . The better presented it   brings out people ’s curiousity and can also be an icebreaker when they start to discuss with   each other what they see and learn .
### Output: 