Example Reflection – Mind Mapping 

 Challenge & Selection 

 As a member of my organization ’s quality department , our challenge is to improve the delivery process of   our products & services in order to increase customer satisfaction and minimize waste of energy and time .   The project includes stakeholders from the production department as well as IT department . We will focus   on key problems within the existent process and possible improvements . 

 Mind mapping is a powerful tool to find criteria on which our design should be based . It 's used to look for   patterns and insights , that lead to more creative solutions . It shows which concept are more important ,   which ones are related to each other in a visual way . It ’s a representation of customers minds . 

 Application 

 By the start of the year . We have introduced a new quality process which suggest to our clients to make   a visit to us by the end of each project or product release , in order to discus and share ideas about any   possible improvements or problems encountered during the production phase and collect positive   feedback and good points to retain about work done . 

 During the first year we had around twenty projects done and sixteen client visits . Each visit took half a   day on a conference room , we start by a presentation of the project to the client stakeholders and other   teams , describing all parts of work within a timeline . After that , we distribute pens and sticky notes to all   participants including client representatives and members of other teams . We make each one of them   write down the best element in his point of view about the work and in other hand the worst . 

 Before we start sharing , we give them about ten minutes to review their own sticky notes . 

 After a coffee break , we collect all sticky notes for reviews and group them into themed clusters on the   board . We start by clustering the good point then the worst . As a result , we have two types of clusters   ( the good things and the bad things ) . 

 Now comes the big payoff . Identifying the insights that each cluster reveals . After doing so , we make a   summary of our insights including good and bad points . At the end of the meeting we took a photo   together and share summary as a document . 

 By the end of the year , we collect all documents and group them to merge all results gathered during the   workshops of the year . 

 After merging clusters , we draw relations between them in a visual way which make understanding links   more easy . 

 Insight & Approach 

 By applying mind mapping tool , our team identified two types of criteria for our design choice , the first   type is things that must be taken to improve the process and the second is things to avoid as most as   possible on the next projects . The more important criteria gathered are the agility , transparency and   adaptability of the process . 

 Applying those conclusions to our design thinking process helped us to rethink our workflow in a   innovative way . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example Reflection – Mind Mapping 

 Challenge & Selection 

 As a member of my organization ’s quality department , our challenge is to improve the delivery process of   our products & services in order to increase customer satisfaction and minimize waste of energy and time .   The project includes stakeholders from the production department as well as IT department . We will focus   on key problems within the existent process and possible improvements . 

 Mind mapping is a powerful tool to find criteria on which our design should be based . It 's used to look for   patterns and insights , that lead to more creative solutions . It shows which concept are more important ,   which ones are related to each other in a visual way . It ’s a representation of customers minds . 

 Application 

 By the start of the year . We have introduced a new quality process which suggest to our clients to make   a visit to us by the end of each project or product release , in order to discus and share ideas about any   possible improvements or problems encountered during the production phase and collect positive   feedback and good points to retain about work done . 

 During the first year we had around twenty projects done and sixteen client visits . Each visit took half a   day on a conference room , we start by a presentation of the project to the client stakeholders and other   teams , describing all parts of work within a timeline . After that , we distribute pens and sticky notes to all   participants including client representatives and members of other teams . We make each one of them   write down the best element in his point of view about the work and in other hand the worst . 

 Before we start sharing , we give them about ten minutes to review their own sticky notes . 

 After a coffee break , we collect all sticky notes for reviews and group them into themed clusters on the   board . We start by clustering the good point then the worst . As a result , we have two types of clusters   ( the good things and the bad things ) . 

 Now comes the big payoff . Identifying the insights that each cluster reveals . After doing so , we make a   summary of our insights including good and bad points . At the end of the meeting we took a photo   together and share summary as a document . 

 By the end of the year , we collect all documents and group them to merge all results gathered during the   workshops of the year . 

 After merging clusters , we draw relations between them in a visual way which make understanding links   more easy . 

 Insight & Approach 

 By applying mind mapping tool , our team identified two types of criteria for our design choice , the first   type is things that must be taken to improve the process and the second is things to avoid as most as   possible on the next projects . The more important criteria gathered are the agility , transparency and   adaptability of the process . 

 Applying those conclusions to our design thinking process helped us to rethink our workflow in a   innovative way .
### Output: 