1 . Challenge : Describe your challenge , including all relevant information . 

 In the electronics / digital payment industry , there is a variant of payment card that 

 individuals or corporate could acquire without necessarily having an account relationship 

 with the bank nor a credit relationship . This class of card is called the Prepaid Card . The 

 major limitation of this card lies in its flexibility of onboarding , since minimal customer 

 information was received at the point of onboarding , most financial institutions do create 

 a standalone system for the management of both the financial and non - financial 

 functionality of the card , thus it makes customer experience not flexible enough . The 

 loading and unloading of the card by customers must be done in a semimanual way , as 

 opposed to the expectation of customers in the digital era . 

 2 . Selection : In your own words , briefly describe the tool you selected ( e.g. , what it is and 

 why you selected it for your challenge -- including any appropriate video lecture 

 references ) . 

 Mind mapping is a method of relating problems with possible solutions . Mind mapping 

 stands to answer the questions : do I really know the problem ? Is my thought of solutions 

 appropriate for the problem or could solve the problem ? I selected mind mapping tool 

 because it helps to understand the mind of customers by empathy . Refer to the video 

 lecture : Mind mapping tool by Darton professor , Cindy Smith . 

 3 . Application : Describe how you applied the tool you selected to your challenge ( e.g. , what 

 you did and how the tool was applied effectively or ineffectively ) . 

 How I applied the mind mapping tool : 

 a. After the data collection , I presented the available data for everyone to 

 see . 

 b. Sent a survey to all members of the electronics banking team for 

 reaction , based on the data collected . 

 c. Each unit in the department is recognized as a cluster and they are 

 asked to select learning / data that forms a good idea . 

 d. We picked out the good stuff according to units as a cluster . 

 e. Review the observations of the participants and make insights from 

 them , on a unit / cluster level . 

 f.   Translate insights into design 

 Meanwhile , mind mapping is a design criterion , not the design itself . It is ineffective in 

 some ways because design thinking ( creating a creative design ) goes beyond only the 

 asks of customers as they might not even be able to identify their valid needs themselves . 

 4 . Insight : Describe the insight you gained from applying the tool you selected to your 

 challenge ( e.g. , how an insight affected your thinking about the challenge and about 

 design thinking more broadly ) . 

 An insight came up from the participants comment on the for prepaid card to act like 

 a debit card , but still with its minimal onboarding documentation requirement . 

 This insight gave a clue to the management of Prepaid card , using the same IT 

 infrastructure as it is applicable in debit card with similar flow of transactions and 

 customer feedback mechanism . 

 5 . Approach : Describe what you might do differently next time -- applying the same tool you 

 selected or a different one -- and the reason(s ) why . 

 I should have collected data also on the other variants of payment cards , other than 

 the prepaid . This is to enable the participants to be more informed about the 

 functionalities . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: 1 . Challenge : Describe your challenge , including all relevant information . 

 In the electronics / digital payment industry , there is a variant of payment card that 

 individuals or corporate could acquire without necessarily having an account relationship 

 with the bank nor a credit relationship . This class of card is called the Prepaid Card . The 

 major limitation of this card lies in its flexibility of onboarding , since minimal customer 

 information was received at the point of onboarding , most financial institutions do create 

 a standalone system for the management of both the financial and non - financial 

 functionality of the card , thus it makes customer experience not flexible enough . The 

 loading and unloading of the card by customers must be done in a semimanual way , as 

 opposed to the expectation of customers in the digital era . 

 2 . Selection : In your own words , briefly describe the tool you selected ( e.g. , what it is and 

 why you selected it for your challenge -- including any appropriate video lecture 

 references ) . 

 Mind mapping is a method of relating problems with possible solutions . Mind mapping 

 stands to answer the questions : do I really know the problem ? Is my thought of solutions 

 appropriate for the problem or could solve the problem ? I selected mind mapping tool 

 because it helps to understand the mind of customers by empathy . Refer to the video 

 lecture : Mind mapping tool by Darton professor , Cindy Smith . 

 3 . Application : Describe how you applied the tool you selected to your challenge ( e.g. , what 

 you did and how the tool was applied effectively or ineffectively ) . 

 How I applied the mind mapping tool : 

 a. After the data collection , I presented the available data for everyone to 

 see . 

 b. Sent a survey to all members of the electronics banking team for 

 reaction , based on the data collected . 

 c. Each unit in the department is recognized as a cluster and they are 

 asked to select learning / data that forms a good idea . 

 d. We picked out the good stuff according to units as a cluster . 

 e. Review the observations of the participants and make insights from 

 them , on a unit / cluster level . 

 f.   Translate insights into design 

 Meanwhile , mind mapping is a design criterion , not the design itself . It is ineffective in 

 some ways because design thinking ( creating a creative design ) goes beyond only the 

 asks of customers as they might not even be able to identify their valid needs themselves . 

 4 . Insight : Describe the insight you gained from applying the tool you selected to your 

 challenge ( e.g. , how an insight affected your thinking about the challenge and about 

 design thinking more broadly ) . 

 An insight came up from the participants comment on the for prepaid card to act like 

 a debit card , but still with its minimal onboarding documentation requirement . 

 This insight gave a clue to the management of Prepaid card , using the same IT 

 infrastructure as it is applicable in debit card with similar flow of transactions and 

 customer feedback mechanism . 

 5 . Approach : Describe what you might do differently next time -- applying the same tool you 

 selected or a different one -- and the reason(s ) why . 

 I should have collected data also on the other variants of payment cards , other than 

 the prepaid . This is to enable the participants to be more informed about the 

 functionalities .
### Output: 