Reflection – Learning Launch 

 Challenge 

 I am a member of my organization ’s Customer Service Training Team and my / our 

 challenge is to improve the accessibility of training material within the department in order 

 to increase learner engagement and decrease new employee ramp up .   The project scope 

 includes all customer - facing training materials and course content facilitated by regional 

 business trainers . The project is limited to internal resources ( i.e. , budget and employee 

 time ) . The project should not exceed 90 business days and the solution should include a 

 detail control plan to ensure continued support and maintenance . We will focus on trying 

 to uncover what our customers , as well as key stakeholders within the larger Customer 

 Care department , consider to be ineffective or problematic with regard to current training 

 methodology . 

 Selection 

 Our team has already gone through several design thinking activities / tools , so we are 

 ready to try the learning launch tool . We are investigating the effectiveness of several 

 digital training development applications to determine value based on trainer ability to 

 integrate and perceived learner enablement . 

 Application 

 For our first learning launch , we focused on rapid development of digital content in fast to 

 initiate video and screen capture recording . We wanted to determine optimal data file 

 sharing resources and content library build - out . This tested our assumption that relevant 

 content can be developed while maintaining current training schedule and timelines . Our 

 team went through three quarters of development and rapid integration while regularly 

 meeting to share lessons learned from each content integration . 

 processes in a more agile way . 

 Insight 

 By applying the learning launch tool , our team identified our assumptions and designed 

 launches to test these assumptions . Additionally , we thought through anticipated results , 

 expecting to find that making content available for learners to review at their pace would 

 decrease production ramp up . Our actual results demonstrated that employees did not 

 find significant value in solely self - driven content and did not decrease overall ramp up lead 

 time . Moving forward , our team will review this insight and incorporate adult learning 

 practices to improve learner engagement and offer opportunities for collaboration 

 throughout the learning experience . 

 Approach 

 Given that our team has already gone through several design thinking activities / tools and 

 are at this stage in the timeline , the learning launch is the appropriate tool . As previously 

 mentioned , our team needs to review the insight gained from our first launch and 

 incorporate this insight into future launch designs . Future launch designs should reflect 

 insight gained , progress made , and come closer to a compelling solution ready for full 

 rollout 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Learning Launch 

 Challenge 

 I am a member of my organization ’s Customer Service Training Team and my / our 

 challenge is to improve the accessibility of training material within the department in order 

 to increase learner engagement and decrease new employee ramp up .   The project scope 

 includes all customer - facing training materials and course content facilitated by regional 

 business trainers . The project is limited to internal resources ( i.e. , budget and employee 

 time ) . The project should not exceed 90 business days and the solution should include a 

 detail control plan to ensure continued support and maintenance . We will focus on trying 

 to uncover what our customers , as well as key stakeholders within the larger Customer 

 Care department , consider to be ineffective or problematic with regard to current training 

 methodology . 

 Selection 

 Our team has already gone through several design thinking activities / tools , so we are 

 ready to try the learning launch tool . We are investigating the effectiveness of several 

 digital training development applications to determine value based on trainer ability to 

 integrate and perceived learner enablement . 

 Application 

 For our first learning launch , we focused on rapid development of digital content in fast to 

 initiate video and screen capture recording . We wanted to determine optimal data file 

 sharing resources and content library build - out . This tested our assumption that relevant 

 content can be developed while maintaining current training schedule and timelines . Our 

 team went through three quarters of development and rapid integration while regularly 

 meeting to share lessons learned from each content integration . 

 processes in a more agile way . 

 Insight 

 By applying the learning launch tool , our team identified our assumptions and designed 

 launches to test these assumptions . Additionally , we thought through anticipated results , 

 expecting to find that making content available for learners to review at their pace would 

 decrease production ramp up . Our actual results demonstrated that employees did not 

 find significant value in solely self - driven content and did not decrease overall ramp up lead 

 time . Moving forward , our team will review this insight and incorporate adult learning 

 practices to improve learner engagement and offer opportunities for collaboration 

 throughout the learning experience . 

 Approach 

 Given that our team has already gone through several design thinking activities / tools and 

 are at this stage in the timeline , the learning launch is the appropriate tool . As previously 

 mentioned , our team needs to review the insight gained from our first launch and 

 incorporate this insight into future launch designs . Future launch designs should reflect 

 insight gained , progress made , and come closer to a compelling solution ready for full 

 rollout
### Output: 