The Learning Launch Tool : Reflection 

  Challenge 

 We live in a world where restaurants and food outlets are plenty . Cuisines of all kinds have proliferated in recent years due to access to world - class ingredients and training . This reduces brand differentiation between several restaurants and makes it difficult for customers to choose between them . While conceiving our Business Plan for a new sandwich - joint , this is the challenge we faced . After multiple interactions with stakeholders to uncover our customers ’ unarticulated needs , we realized that we had to come up with a way of guaranteeing customer satisfaction in order to really stand out as an eatery . We narrowed down on one major challenge that needed solving- Customers were overwhelmed by the choices they have to make while ordering food . With a plethora of options available , picking a restaurant and then picking a food item off the menu card seemed to be a major cause of concern . Customers would never be sure if they would like the food until they tasted it . More often than not , their co - diners ’ food ended up looking more appetizing than their own , resulting in regrets about one ’s own choices . 

  Selection 

 The Learning Launch tool was selected to solve the problem . At this stage of thinking , our team had already collaborated with stakeholders , used various design thinking tools and had come up with ideas to test . The immediate next step was to test out these ideas to see which of them were most likely to solve the problem at hand .   We selected the Learning Launch tool because it enables experimentation and does so in a fast and cost effective manner . As a business in its early stages of existence , resources like time and money available to us were of utmost value and their spending needed to be minimized . The Learning Launch tool would be a good fit with these conditions and would help us discover which of the ideas were good . 

  Application 

 In order to apply the Learning Launch tool , we came up with hypotheses for each of our two ideas to be tested . Because our business was not yet launched , we set up pop - up stores at Food Festivals to test out the two ideas . At our first Learning Launch , we wanted to test out if better interactions with the waiters could help ease the process of ordering and customer satisfaction . To do so , we trained our waiters at the pop- shop about the menu . They were taken through the process by which each item on the menu was prepared and made to taste each item on the menu . Then , they were trained to describe each item in an effective way . When customers were deciding on orders , the waiters would communicate with them to give them a better idea of what they can expect from each food item . Pictures were also added on the menu beside each item . For our second Learning Launch , we wanted to test if technology could be used as a fool - proof way to help customers make better choices consistently . A technological supplement was added to the process of ordering food in the form of a short quiz . This quiz would narrow down on what item on 

 the menu the customer would be likely to enjoy for the day . This would ease the food - ordering process and would hopefully increase the satisfaction they get from the food they receive . 

  Insight 

 The Learning Launches helped us test out our ideas quickly and in a cost effective manner . We understood   that real - time   experimentation had given us   proof in a way that no focus - group discussion could ever have . We learnt that both the hypothesis had enhanced customer satisfaction when compared to data from before implementing the two ideas . Our second Learning Launch was found to be most effective . Not only did it enhance customer satisfaction but it also helped our brand stand out amongst competitors because of the technological innovation .   We plan to implement this idea in our business soon . 

  Approach 

 If we were to go through the process again , we would choose to apply Learning Launches again . This is because it fits well with the kind of ideas we had to test and allowed us to accurately test our hypotheses despite our resource - scarcity . 

 What we would do differently : We would add one more stage of experimentation with the Learning Launch tool . After learning that using technology ( a quiz ) would enhance our customer satisfaction , we would choose to design a few prototypes of the quiz after coming up with hypothesis for each . This would help us further improve our customers ’ experience and ease their process of ordering . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: The Learning Launch Tool : Reflection 

  Challenge 

 We live in a world where restaurants and food outlets are plenty . Cuisines of all kinds have proliferated in recent years due to access to world - class ingredients and training . This reduces brand differentiation between several restaurants and makes it difficult for customers to choose between them . While conceiving our Business Plan for a new sandwich - joint , this is the challenge we faced . After multiple interactions with stakeholders to uncover our customers ’ unarticulated needs , we realized that we had to come up with a way of guaranteeing customer satisfaction in order to really stand out as an eatery . We narrowed down on one major challenge that needed solving- Customers were overwhelmed by the choices they have to make while ordering food . With a plethora of options available , picking a restaurant and then picking a food item off the menu card seemed to be a major cause of concern . Customers would never be sure if they would like the food until they tasted it . More often than not , their co - diners ’ food ended up looking more appetizing than their own , resulting in regrets about one ’s own choices . 

  Selection 

 The Learning Launch tool was selected to solve the problem . At this stage of thinking , our team had already collaborated with stakeholders , used various design thinking tools and had come up with ideas to test . The immediate next step was to test out these ideas to see which of them were most likely to solve the problem at hand .   We selected the Learning Launch tool because it enables experimentation and does so in a fast and cost effective manner . As a business in its early stages of existence , resources like time and money available to us were of utmost value and their spending needed to be minimized . The Learning Launch tool would be a good fit with these conditions and would help us discover which of the ideas were good . 

  Application 

 In order to apply the Learning Launch tool , we came up with hypotheses for each of our two ideas to be tested . Because our business was not yet launched , we set up pop - up stores at Food Festivals to test out the two ideas . At our first Learning Launch , we wanted to test out if better interactions with the waiters could help ease the process of ordering and customer satisfaction . To do so , we trained our waiters at the pop- shop about the menu . They were taken through the process by which each item on the menu was prepared and made to taste each item on the menu . Then , they were trained to describe each item in an effective way . When customers were deciding on orders , the waiters would communicate with them to give them a better idea of what they can expect from each food item . Pictures were also added on the menu beside each item . For our second Learning Launch , we wanted to test if technology could be used as a fool - proof way to help customers make better choices consistently . A technological supplement was added to the process of ordering food in the form of a short quiz . This quiz would narrow down on what item on 

 the menu the customer would be likely to enjoy for the day . This would ease the food - ordering process and would hopefully increase the satisfaction they get from the food they receive . 

  Insight 

 The Learning Launches helped us test out our ideas quickly and in a cost effective manner . We understood   that real - time   experimentation had given us   proof in a way that no focus - group discussion could ever have . We learnt that both the hypothesis had enhanced customer satisfaction when compared to data from before implementing the two ideas . Our second Learning Launch was found to be most effective . Not only did it enhance customer satisfaction but it also helped our brand stand out amongst competitors because of the technological innovation .   We plan to implement this idea in our business soon . 

  Approach 

 If we were to go through the process again , we would choose to apply Learning Launches again . This is because it fits well with the kind of ideas we had to test and allowed us to accurately test our hypotheses despite our resource - scarcity . 

 What we would do differently : We would add one more stage of experimentation with the Learning Launch tool . After learning that using technology ( a quiz ) would enhance our customer satisfaction , we would choose to design a few prototypes of the quiz after coming up with hypothesis for each . This would help us further improve our customers ’ experience and ease their process of ordering .
### Output: 