Mind Mapping Tool   Reflection Assignment for Design Thinking for Innovation Course 

 Challenge : 

 As management consultant and solving problems of clients is my most important professional outcome .   At different points of my career , I was intrigued by different types of challenges that my clients face .   Poor quality / defects , productivity concerns , throughput issues , failed projects , and lack of automation   are typical types of issues that my clients face and seek my help for resolution . 

 For this assignment , I would like to talk about a challenge that prompted me to leverage one of the   tools mentioned in design thinking course . The challenge was resolving customer quality issue failing to   resolve will derail their outsourcing plan . 

 Selection : 

 I selected Mind Mapping as the tool for supporting my analysis of the challenge that my client was   facing . My client was a manufacturing company which believed in Total Quality Management ( TQM )   improvement methodology . Client team had good exposure to Fishbone diagram and was keen to use   it for problem analysis . I wanted to leverage concept of structured problem solving but since this issue   required additional flexibility to evolve casual domain as the team brain stormed . So I introduced Mind   Mapping technique during my working session with client team as it provides that extra flexibility . 

 Application : 

 We started with a central image – image of the defective component . Image was very powerful as it   generated multiple perspectives about what could have gone wrong . Vivid images inspired client teams   to come up with multiple failure modes . We captured these failure modes around our central image .   These failure modes were captured as images wherever feasible and as single words where images   were not possible . Once the client experts started visual thinking process , they started generating   multiple causes that could have influenced these failure modes . We used vivid color lines to connect   probable causes to failure modes . We grouped items that can be combined . We started to note down   experiments and observations that we need to conduct to validate our assumptions in the Mind Map   itself . 

 Our finished Mind Map acted as a thinking tool and as well as communication medium to highlight our   possible next steps . Client team went back to their day jobs from problem workshop that I conducted   and they promised to come back with observations on identified action points . 

 When we regrouped again in couple days , client team validated many of our hypotheses captured in   Mind Map and could pin point few areas where more trials to be planned . We communicated our 

 problem resolution progress ( Mind Map and Next Steps documents ) to client ’s customer and they were   relieved and started trusting my client team for effective problem resolution . 

 Insight : 

 Key learning from the application of the Mind Mapping technique is , visual tools such as Mind Maps are   extremely good in bringing a large team to a shared understanding of current situation . This shared   understanding will drive effective team learning and eventually this will result in powerful insights that   will resolve big , seemingly unresolvable challenges . 

 Approach : 

 There are multiple ways how Mind Mapping can be leveraged , problem solving with a large team is one   key area where I have used this technique with very good success rate . I know that Mind Mapping is a   very effective personal organizer to manage ideas , kindle creativity and focus actions . Using Mind   Mapping for personal effectiveness is one area where I will try in the near future . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Mind Mapping Tool   Reflection Assignment for Design Thinking for Innovation Course 

 Challenge : 

 As management consultant and solving problems of clients is my most important professional outcome .   At different points of my career , I was intrigued by different types of challenges that my clients face .   Poor quality / defects , productivity concerns , throughput issues , failed projects , and lack of automation   are typical types of issues that my clients face and seek my help for resolution . 

 For this assignment , I would like to talk about a challenge that prompted me to leverage one of the   tools mentioned in design thinking course . The challenge was resolving customer quality issue failing to   resolve will derail their outsourcing plan . 

 Selection : 

 I selected Mind Mapping as the tool for supporting my analysis of the challenge that my client was   facing . My client was a manufacturing company which believed in Total Quality Management ( TQM )   improvement methodology . Client team had good exposure to Fishbone diagram and was keen to use   it for problem analysis . I wanted to leverage concept of structured problem solving but since this issue   required additional flexibility to evolve casual domain as the team brain stormed . So I introduced Mind   Mapping technique during my working session with client team as it provides that extra flexibility . 

 Application : 

 We started with a central image – image of the defective component . Image was very powerful as it   generated multiple perspectives about what could have gone wrong . Vivid images inspired client teams   to come up with multiple failure modes . We captured these failure modes around our central image .   These failure modes were captured as images wherever feasible and as single words where images   were not possible . Once the client experts started visual thinking process , they started generating   multiple causes that could have influenced these failure modes . We used vivid color lines to connect   probable causes to failure modes . We grouped items that can be combined . We started to note down   experiments and observations that we need to conduct to validate our assumptions in the Mind Map   itself . 

 Our finished Mind Map acted as a thinking tool and as well as communication medium to highlight our   possible next steps . Client team went back to their day jobs from problem workshop that I conducted   and they promised to come back with observations on identified action points . 

 When we regrouped again in couple days , client team validated many of our hypotheses captured in   Mind Map and could pin point few areas where more trials to be planned . We communicated our 

 problem resolution progress ( Mind Map and Next Steps documents ) to client ’s customer and they were   relieved and started trusting my client team for effective problem resolution . 

 Insight : 

 Key learning from the application of the Mind Mapping technique is , visual tools such as Mind Maps are   extremely good in bringing a large team to a shared understanding of current situation . This shared   understanding will drive effective team learning and eventually this will result in powerful insights that   will resolve big , seemingly unresolvable challenges . 

 Approach : 

 There are multiple ways how Mind Mapping can be leveraged , problem solving with a large team is one   key area where I have used this technique with very good success rate . I know that Mind Mapping is a   very effective personal organizer to manage ideas , kindle creativity and focus actions . Using Mind   Mapping for personal effectiveness is one area where I will try in the near future .
### Output: 