Sample Reflection : Mind Mapping       Challenge     I am the head of the IT solutions department of an organization in the health insurance 

 sector , the challenge is to provide an IT tool that allows the organization 's users to be able to 

 manage the complaints , claims and requests of our clients through the different processes in 

 order to provide an efficient solution that allows us to clearly identify which are the 

 opportunities for improvement that we have as a company to reduce complaints and claims 

 from our customers .     Because the company is going through a critical moment at a financial level , this solution 

 should not represent high investments of money , so thinking about a world - class CRM 

 solution is not an option , additionally due to the particularity of our business it is they would 

 require making several customizations to the software which would translate into greater 

 investments of money without counting on the future dependence of a support and 

 maintenance contract .     This solution is urgently required due to the high rate of complaints and claims that are being 

 presented and of which the company does not have a clarity of the causes that originate 

 them and how it can guide customers to provide them with a satisfactory response in a first 

 contact .     We will focus on identifying which are the functionalities that our minimum viable product 

 must have to carry out an internal development that allows for early victories , generating 

 value for the organization in terms of process efficiency and generation of information for 

 decision - making .     Selection     Due to the number of processes involved and the different stakeholders in the project , with 

 different approaches and visions about what it should contain and prioritize in the 

 construction of the software , we have decided to test the mind map tool to capture and 

 represent the minds of our clients , thus identifying relationships between the needs of some 

 and others , cataloging needs between mandatory and desired .       Application     For the elaboration of our mental map , the first thing we defined was who should be the 

 users whom we should invite to our work sessions , for that we identified personnel from the 

 different processes involved in the attention of the complaints , claims and requests of our 

 clients , taking into account not only involving management levels but also middle 

 management and direct customer service . Once this group of 30 people had been defined , 

 the first work session was carried out in which the design tool was made known , then we 

 divided them into 2 groups of 15 people and an approach to this was made with each of 

 them . By applying it to a simple example of everyday life in separate rooms , the two teams 

 then presented the results to the other team . The next day we had the second session in 

 which the whole group was already starting the application of the mind mapping tool on the 

 challenge of building the software , the people then began to identify the functionalities , I 

 served as a moderator and other people from My team collected the post - its to place them 

 on the consolidating board according to the identified themes and the ideas raised . Finally 

 and once the consensus of their location was reached , another member of my team began 

 to draw our mental map and to the extent that graphically , relationships were emerging that 

 were identified by the users themselves . Finally , the final mental map was reached , which 

 was approved by everyone and with this the route plan of the sprints that should be carried 

 out for the implementation of the software was defined .     Insight     As a result of the application of the mind mapping tool , we were able with our work team to 

 identify the functionalities that we should consider in our first version of the software for the 

 management of complaints , claims and requests from our clients . A consensus was reached 

 with The different stakeholders in the project on these functionalities , additionally , 

 relationships were found that allowed consolidating several needs of different processes into 

 one by identifying in many cases that it was the same requirement with some small 

 variations . Additionally , a vision of the scope of the project was generated that was easily 

 communicable to senior management .     In some cases , some functionalities that as a team we had assumed were part of the first 

 version were classified as low priority by users because the processes did not have the 

 logistics to implement them in their day to day and additionally they do not add as much 

 value as other functionalities .     Approach     Due to the successful result we had with this tool , we are reviewing its incorporation into the 

 methodological framework of our requirements survey process , even other departments 

 other than technology have begun to show interest in its application . The people who 

 participated in this exercise were able to see for the first time how everyone 's ideas were 

 articulated in a natural way within a tool , it was not felt that those who had more hierarchy 

 within the organization imposed their requirements on others , but rather the tool itself was 

 guiding the prioritization process . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Sample Reflection : Mind Mapping       Challenge     I am the head of the IT solutions department of an organization in the health insurance 

 sector , the challenge is to provide an IT tool that allows the organization 's users to be able to 

 manage the complaints , claims and requests of our clients through the different processes in 

 order to provide an efficient solution that allows us to clearly identify which are the 

 opportunities for improvement that we have as a company to reduce complaints and claims 

 from our customers .     Because the company is going through a critical moment at a financial level , this solution 

 should not represent high investments of money , so thinking about a world - class CRM 

 solution is not an option , additionally due to the particularity of our business it is they would 

 require making several customizations to the software which would translate into greater 

 investments of money without counting on the future dependence of a support and 

 maintenance contract .     This solution is urgently required due to the high rate of complaints and claims that are being 

 presented and of which the company does not have a clarity of the causes that originate 

 them and how it can guide customers to provide them with a satisfactory response in a first 

 contact .     We will focus on identifying which are the functionalities that our minimum viable product 

 must have to carry out an internal development that allows for early victories , generating 

 value for the organization in terms of process efficiency and generation of information for 

 decision - making .     Selection     Due to the number of processes involved and the different stakeholders in the project , with 

 different approaches and visions about what it should contain and prioritize in the 

 construction of the software , we have decided to test the mind map tool to capture and 

 represent the minds of our clients , thus identifying relationships between the needs of some 

 and others , cataloging needs between mandatory and desired .       Application     For the elaboration of our mental map , the first thing we defined was who should be the 

 users whom we should invite to our work sessions , for that we identified personnel from the 

 different processes involved in the attention of the complaints , claims and requests of our 

 clients , taking into account not only involving management levels but also middle 

 management and direct customer service . Once this group of 30 people had been defined , 

 the first work session was carried out in which the design tool was made known , then we 

 divided them into 2 groups of 15 people and an approach to this was made with each of 

 them . By applying it to a simple example of everyday life in separate rooms , the two teams 

 then presented the results to the other team . The next day we had the second session in 

 which the whole group was already starting the application of the mind mapping tool on the 

 challenge of building the software , the people then began to identify the functionalities , I 

 served as a moderator and other people from My team collected the post - its to place them 

 on the consolidating board according to the identified themes and the ideas raised . Finally 

 and once the consensus of their location was reached , another member of my team began 

 to draw our mental map and to the extent that graphically , relationships were emerging that 

 were identified by the users themselves . Finally , the final mental map was reached , which 

 was approved by everyone and with this the route plan of the sprints that should be carried 

 out for the implementation of the software was defined .     Insight     As a result of the application of the mind mapping tool , we were able with our work team to 

 identify the functionalities that we should consider in our first version of the software for the 

 management of complaints , claims and requests from our clients . A consensus was reached 

 with The different stakeholders in the project on these functionalities , additionally , 

 relationships were found that allowed consolidating several needs of different processes into 

 one by identifying in many cases that it was the same requirement with some small 

 variations . Additionally , a vision of the scope of the project was generated that was easily 

 communicable to senior management .     In some cases , some functionalities that as a team we had assumed were part of the first 

 version were classified as low priority by users because the processes did not have the 

 logistics to implement them in their day to day and additionally they do not add as much 

 value as other functionalities .     Approach     Due to the successful result we had with this tool , we are reviewing its incorporation into the 

 methodological framework of our requirements survey process , even other departments 

 other than technology have begun to show interest in its application . The people who 

 participated in this exercise were able to see for the first time how everyone 's ideas were 

 articulated in a natural way within a tool , it was not felt that those who had more hierarchy 

 within the organization imposed their requirements on others , but rather the tool itself was 

 guiding the prioritization process .
### Output: 