Storytelling Reflection 

 Challenge & Selection 

 Storytelling is the tool I use daily with my customers . I work as a furniture designer , so all the time I   tried to create a connection with them so I can get what they need and then make a clear proposal   to them . For me is really important to have an emotional connection with my clients , I think is the   key of my business because that causes confidence . With this my clients appreciate my work , my   team and our effort for creating something that they just imagine and sometimes think it ’s   impossible . 

 Application 

 My first contact with them is really digital , so I really tried to be or write them clearly and very   familiar . I always ask them personal things to bond with them . Most of the clients have an idea , but   they do n’t know too much about materials or details , so at this point , we make recommendations ,   show them some other works , tell them our experience in other projects and it ’s where we just   earned their trust . We made a drawing to the client , so they can visualize the project and feel   comfortable with our proposal . Our goal is to solve their problem with space , order and we give   them a plus with design and functionality . For example , I´m in a Facebook group of enterprising   mothers . We all support each other by recommending our businesses . One of my clients from this   group want a renovation for her kitchen , so I contact her by the phone and talked to her , asking   many things regarding her needs . When finally , I understood what she needs , I asked her for have   an appointment and I went with my partner so we can show the client materials , explained her the   difference between them , we showed her other kitchens that we made and we designed something   especial for her space . I feel that when you share your experience with other clients , you build trust ,   everything becomes clearer and a personal bond is created with people . And for a business that is   run 100 % online , trust is very important . 

 Insight & Approach 

 The communication part is always a challenge , if the client does not know how to express what he   thinks , it is difficult to come up with an idea that he likes . We always make a visit with the client and   we work on several ideas with him so he can be clear about what he is looking for . We work together   the time is necessary until the client approved the project . And sometimes we have to share our   mistakes so they can have understood why we are not going to do it that way , and why is better the   solution we are proposing . 

 This course made me identify areas of opportunity . Because I assume that the people who work   with me know that they must share their history , their experience , connect with the client , but I   think it is extremely important to exploit this storytelling tool . 

 It seems to me that I should exploit with my team selling a story , that connects with more people ,   that leaves its mark and that solves a problem visually to make it easier to understand . I understood   that by telling a story you build lasting relationships with your true clients . 

 I know I have work to do , identify the story I want to share so that it can be transmitted from person   to person and my brand becomes human and remains engraved in the memory of many . Thanks for   open my mind . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Storytelling Reflection 

 Challenge & Selection 

 Storytelling is the tool I use daily with my customers . I work as a furniture designer , so all the time I   tried to create a connection with them so I can get what they need and then make a clear proposal   to them . For me is really important to have an emotional connection with my clients , I think is the   key of my business because that causes confidence . With this my clients appreciate my work , my   team and our effort for creating something that they just imagine and sometimes think it ’s   impossible . 

 Application 

 My first contact with them is really digital , so I really tried to be or write them clearly and very   familiar . I always ask them personal things to bond with them . Most of the clients have an idea , but   they do n’t know too much about materials or details , so at this point , we make recommendations ,   show them some other works , tell them our experience in other projects and it ’s where we just   earned their trust . We made a drawing to the client , so they can visualize the project and feel   comfortable with our proposal . Our goal is to solve their problem with space , order and we give   them a plus with design and functionality . For example , I´m in a Facebook group of enterprising   mothers . We all support each other by recommending our businesses . One of my clients from this   group want a renovation for her kitchen , so I contact her by the phone and talked to her , asking   many things regarding her needs . When finally , I understood what she needs , I asked her for have   an appointment and I went with my partner so we can show the client materials , explained her the   difference between them , we showed her other kitchens that we made and we designed something   especial for her space . I feel that when you share your experience with other clients , you build trust ,   everything becomes clearer and a personal bond is created with people . And for a business that is   run 100 % online , trust is very important . 

 Insight & Approach 

 The communication part is always a challenge , if the client does not know how to express what he   thinks , it is difficult to come up with an idea that he likes . We always make a visit with the client and   we work on several ideas with him so he can be clear about what he is looking for . We work together   the time is necessary until the client approved the project . And sometimes we have to share our   mistakes so they can have understood why we are not going to do it that way , and why is better the   solution we are proposing . 

 This course made me identify areas of opportunity . Because I assume that the people who work   with me know that they must share their history , their experience , connect with the client , but I   think it is extremely important to exploit this storytelling tool . 

 It seems to me that I should exploit with my team selling a story , that connects with more people ,   that leaves its mark and that solves a problem visually to make it easier to understand . I understood   that by telling a story you build lasting relationships with your true clients . 

 I know I have work to do , identify the story I want to share so that it can be transmitted from person   to person and my brand becomes human and remains engraved in the memory of many . Thanks for   open my mind .
### Output: 