Reflection – Storytelling 

 Challenge     I work in an organisation that carries out maintenance on military vehicles . Many of our   employees are ex - military technicians who have served for a reasonable time in the military and   are keen to keep using their technical skills without being subject to the more military side of   their previous career such as deploying overseas . Many of these technicians have the mindset   they are still in the military and getting the equipment serviceable at all costs is the most   important task they must accomplish each day . Their ‘ mission ’ is to get the equipment   serviceable to enable the military to achieve its mission .      Unfortunately , the technicians often expose themselves to risky situations while undertaking   maintenance and do not realise they are significantly older than when they in the military . They   still bend and twist and climb and lift heavy objects because they have always done things that   way . The workers were being injured , mainly from soft - tissue injuries such as muscle sprains and   strains . Some technicians also had pre - existing medical conditions as a result of their previous   military service ( e.g. bad backs , weak joints ) . I had to find a method of reducing the number of   injuries . 

 Selection and Application     I had tried providing lifting aids and correct instruction in lifting techniques . I had arranged for   Army physical training instructors to give demonstrations of correct handling and lifting   techniques . I had arranged for ex - champion weightlifters to show how to correctly lift objects but   our injury rate just kept increasing . An obvious insight to the current situation was the previous   ‘ usual ’ methods of application to get people to use correct lifting techniques were not working . I   decided to apply design thinking knowledge and employ storytelling as a different approach to   change behaviour .      Storytelling makes strategy accessible and brings a different ( personal ) perspective to the   problem . It is not about the information I wanted to share but about connecting people to the   information ( Storytelling video week 2 : Javier Gonzalez of Mars Inc. ) . I could use storytelling to   create a cause ( personal health and lifestyle ) to solve a problem ( workplaces injuries ) .      The application of storytelling was firstly about knowing the audience ( Storytelling video week 2 :   Javier Gonzalez of Mars Inc. ) . Rather than present one story to an audience of 20 or 30 people   ( which had n’t worked before ) I could use storytelling to tell the story I wanted to individual   workers , making it their story rather than my story . 

 Insight and Approach     Given my earlier insight that the standard methods of instruction were not working for me I   applied storytelling in a different way to earlier instruction . Previously the instruction had been   given in a group setting where technicians were seen as a collective entity ; the group was being   instructed , not each person . In the new approach , each person was engaged individually and   given the opportunity to have a short interview about their lifestyle and interests . Some basic   body measurements were taken , such as flexibility , ankle mobility , blood pressure , body mass   index . Workers were also given guidance in nutrition , the need for adequate hydration , and their   measurements were linked to their lifestyle and interests by storytelling ; the story of their injury   history and future injury potential , how their previous and current lifestyle impacted on their   future , and how their personal health impacted on their safety , and the safety of their colleagues ,   at work . This helped the audience understand how the current situation is dangerous to them   and their colleagues ( Storytelling video week 2 : Javier Gonzalez of Mars Inc. ) to get them in the   frame of mind that they want to solve the challenge I have . 

 One insight that came out early on was the way individuals are much more engaged than groups   when it comes to what is important to them . There appeared to be an attitude of “ those injuries   happen to other people , not me ” when in a group setting . Making the questions and   measurements personal to their life story in a one - on - one situation achieved much greater levels   of interest in the subject than group engagement using a ‘ typical employee ’ as a subject who was   being given instruction in how to lift objects .      For example , many workers enjoyed being outdoors when they were not at work . Pursuits such   as hunting and hiking were common to many workers . Linking the need for ankle mobility to   those pursuits was a wake - up call to many workers . As we age , our ankle mobility naturally   reduces which is seen in the way some older people walk – they shuffle along because their   ankles are not flexible . No workers wanted to be doing the ‘ old - person shuffle ’ in the future ; it   meant they could not climb hills or hunt . Linking their personal lifestyle and interests to their   physical condition was actually an eye - opener for many workers . They realised they had to take   better care of themselves if they were to continue enjoying their new career and retirement .     Their increased focus on personal health meant they were more flexible , more hydrated , and as a   result less prone to sprains and strains at work . Our injury rate has reduced as a result of using   storytelling as a different approach to a problem that had been developing for several years   across the organisation . I am confident alternative approaches using design thinking will produce   similar improvements across other areas of the organisation .      Personal insight : my favourite quote from this course is “ Storytelling makes strategy accessible ”   and I am sure I will use that quote many times in my career . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Storytelling 

 Challenge     I work in an organisation that carries out maintenance on military vehicles . Many of our   employees are ex - military technicians who have served for a reasonable time in the military and   are keen to keep using their technical skills without being subject to the more military side of   their previous career such as deploying overseas . Many of these technicians have the mindset   they are still in the military and getting the equipment serviceable at all costs is the most   important task they must accomplish each day . Their ‘ mission ’ is to get the equipment   serviceable to enable the military to achieve its mission .      Unfortunately , the technicians often expose themselves to risky situations while undertaking   maintenance and do not realise they are significantly older than when they in the military . They   still bend and twist and climb and lift heavy objects because they have always done things that   way . The workers were being injured , mainly from soft - tissue injuries such as muscle sprains and   strains . Some technicians also had pre - existing medical conditions as a result of their previous   military service ( e.g. bad backs , weak joints ) . I had to find a method of reducing the number of   injuries . 

 Selection and Application     I had tried providing lifting aids and correct instruction in lifting techniques . I had arranged for   Army physical training instructors to give demonstrations of correct handling and lifting   techniques . I had arranged for ex - champion weightlifters to show how to correctly lift objects but   our injury rate just kept increasing . An obvious insight to the current situation was the previous   ‘ usual ’ methods of application to get people to use correct lifting techniques were not working . I   decided to apply design thinking knowledge and employ storytelling as a different approach to   change behaviour .      Storytelling makes strategy accessible and brings a different ( personal ) perspective to the   problem . It is not about the information I wanted to share but about connecting people to the   information ( Storytelling video week 2 : Javier Gonzalez of Mars Inc. ) . I could use storytelling to   create a cause ( personal health and lifestyle ) to solve a problem ( workplaces injuries ) .      The application of storytelling was firstly about knowing the audience ( Storytelling video week 2 :   Javier Gonzalez of Mars Inc. ) . Rather than present one story to an audience of 20 or 30 people   ( which had n’t worked before ) I could use storytelling to tell the story I wanted to individual   workers , making it their story rather than my story . 

 Insight and Approach     Given my earlier insight that the standard methods of instruction were not working for me I   applied storytelling in a different way to earlier instruction . Previously the instruction had been   given in a group setting where technicians were seen as a collective entity ; the group was being   instructed , not each person . In the new approach , each person was engaged individually and   given the opportunity to have a short interview about their lifestyle and interests . Some basic   body measurements were taken , such as flexibility , ankle mobility , blood pressure , body mass   index . Workers were also given guidance in nutrition , the need for adequate hydration , and their   measurements were linked to their lifestyle and interests by storytelling ; the story of their injury   history and future injury potential , how their previous and current lifestyle impacted on their   future , and how their personal health impacted on their safety , and the safety of their colleagues ,   at work . This helped the audience understand how the current situation is dangerous to them   and their colleagues ( Storytelling video week 2 : Javier Gonzalez of Mars Inc. ) to get them in the   frame of mind that they want to solve the challenge I have . 

 One insight that came out early on was the way individuals are much more engaged than groups   when it comes to what is important to them . There appeared to be an attitude of “ those injuries   happen to other people , not me ” when in a group setting . Making the questions and   measurements personal to their life story in a one - on - one situation achieved much greater levels   of interest in the subject than group engagement using a ‘ typical employee ’ as a subject who was   being given instruction in how to lift objects .      For example , many workers enjoyed being outdoors when they were not at work . Pursuits such   as hunting and hiking were common to many workers . Linking the need for ankle mobility to   those pursuits was a wake - up call to many workers . As we age , our ankle mobility naturally   reduces which is seen in the way some older people walk – they shuffle along because their   ankles are not flexible . No workers wanted to be doing the ‘ old - person shuffle ’ in the future ; it   meant they could not climb hills or hunt . Linking their personal lifestyle and interests to their   physical condition was actually an eye - opener for many workers . They realised they had to take   better care of themselves if they were to continue enjoying their new career and retirement .     Their increased focus on personal health meant they were more flexible , more hydrated , and as a   result less prone to sprains and strains at work . Our injury rate has reduced as a result of using   storytelling as a different approach to a problem that had been developing for several years   across the organisation . I am confident alternative approaches using design thinking will produce   similar improvements across other areas of the organisation .      Personal insight : my favourite quote from this course is “ Storytelling makes strategy accessible ”   and I am sure I will use that quote many times in my career .
### Output: 