Debt collector 

 Challenge & Selection 

 Currently I work in a technology team in a financial institution in Peru , specifically 

 oriented towards debt collections . Where debt collections are made to delinquent 

 customers through telephone calls and home visits . To explain the use of storytelling , we 

 will focus on the case of home visits and their workers . In this case , many of the home 

 visit workers have to approach the office daily from very early on . They are people with 

 enough diversity in subjects of age , social status and personal interests . 

 Each of these people has a diversity of experiences and styles of how they perform their 

 collection work . For example , many of them , being older , have little affinity for the use 

 of technology , which generates more workload , because they have to go to the office 

 every day to print documentation and take it to work . We help them by telling stories of 

 how the younger workers " save time " in not going to the office just to use the mobile 

 collection application , which would help them to do their job better . On the side of the 

 young , we are told the difficulty of negotiating with customers the late payment . In this 

 particular case they are also helped with stories of how to " negotiate with the customer " 

 which is what the older people can do better . By having both scenarios we can find some 

 way that we can improve the working style of both groups . 

 Application 

 For the above case , I have an application of the use of narration . When the creation of the 

 mobile collection application was started , many traditional activities were carried out , 

 such as meetings with users , information gathering and finally the presentation to the 

 leaders to approve the project . This deliverable was not something that could convey the 

 real need of the users and create an empathic connection with them . We had to look for 

 them to put them in the place of the users , that 's how we decided to prepare a story . 

 We told them stories of the users every day of the week had to go to the office , prepare 

 documentation of the customers and after 2 hours each had to go out to collect the 

 customers and in some cases being distant distances , took many hours When returning to 

 work to deliver a report of the visits to each of the clients . We also mentioned the 

 particular case of a worker who , because of the distance between his home and work , 

 could not see his children awake , from Monday to Friday was only working with the 

 current scheme . This impacted the interest in the leaders because it gave them another 

 perspective of only seeing numbers and requirements . In addition , some of the leaders 

 previously worked as visitors for credit card sales or loan placements , they felt identified . 

 Insight & Approach 

 Continuing with the attention of the leaders . We met with one of them to know in more 

 detail why he identified with the stories of our users and explain their experience . To our 

 good fortune , he told us that he identified himself as a former salesman , and being in the 

 country is a very exhausting activity , where he visits many clients and the treatment of 

 clients with workers is sometimes not the most cordial and sometimes there are days 

 where no contact with customers is achieved . In addition , we mentioned other aspects 

 that we had not considered in our history as the weather that in some places is sunny or 

 little sunny . He also gave us details of his experiences in remote areas where the rains are 

 greater and going without the appropriate clothing disfavored a day of work . We enriched 

 their history a lot more , and felt that our initial story took much more than we expected . 

 This last story helped us to pay attention to other key issues such as those mentioned by 

 one of the project leaders . 

 I have rediscovered that a good story is something that can lead you to an endless world 

 of new stories , bring people together and create empathy 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Debt collector 

 Challenge & Selection 

 Currently I work in a technology team in a financial institution in Peru , specifically 

 oriented towards debt collections . Where debt collections are made to delinquent 

 customers through telephone calls and home visits . To explain the use of storytelling , we 

 will focus on the case of home visits and their workers . In this case , many of the home 

 visit workers have to approach the office daily from very early on . They are people with 

 enough diversity in subjects of age , social status and personal interests . 

 Each of these people has a diversity of experiences and styles of how they perform their 

 collection work . For example , many of them , being older , have little affinity for the use 

 of technology , which generates more workload , because they have to go to the office 

 every day to print documentation and take it to work . We help them by telling stories of 

 how the younger workers " save time " in not going to the office just to use the mobile 

 collection application , which would help them to do their job better . On the side of the 

 young , we are told the difficulty of negotiating with customers the late payment . In this 

 particular case they are also helped with stories of how to " negotiate with the customer " 

 which is what the older people can do better . By having both scenarios we can find some 

 way that we can improve the working style of both groups . 

 Application 

 For the above case , I have an application of the use of narration . When the creation of the 

 mobile collection application was started , many traditional activities were carried out , 

 such as meetings with users , information gathering and finally the presentation to the 

 leaders to approve the project . This deliverable was not something that could convey the 

 real need of the users and create an empathic connection with them . We had to look for 

 them to put them in the place of the users , that 's how we decided to prepare a story . 

 We told them stories of the users every day of the week had to go to the office , prepare 

 documentation of the customers and after 2 hours each had to go out to collect the 

 customers and in some cases being distant distances , took many hours When returning to 

 work to deliver a report of the visits to each of the clients . We also mentioned the 

 particular case of a worker who , because of the distance between his home and work , 

 could not see his children awake , from Monday to Friday was only working with the 

 current scheme . This impacted the interest in the leaders because it gave them another 

 perspective of only seeing numbers and requirements . In addition , some of the leaders 

 previously worked as visitors for credit card sales or loan placements , they felt identified . 

 Insight & Approach 

 Continuing with the attention of the leaders . We met with one of them to know in more 

 detail why he identified with the stories of our users and explain their experience . To our 

 good fortune , he told us that he identified himself as a former salesman , and being in the 

 country is a very exhausting activity , where he visits many clients and the treatment of 

 clients with workers is sometimes not the most cordial and sometimes there are days 

 where no contact with customers is achieved . In addition , we mentioned other aspects 

 that we had not considered in our history as the weather that in some places is sunny or 

 little sunny . He also gave us details of his experiences in remote areas where the rains are 

 greater and going without the appropriate clothing disfavored a day of work . We enriched 

 their history a lot more , and felt that our initial story took much more than we expected . 

 This last story helped us to pay attention to other key issues such as those mentioned by 

 one of the project leaders . 

 I have rediscovered that a good story is something that can lead you to an endless world 

 of new stories , bring people together and create empathy
### Output: 