Electricity Distribution Company case 

 Challenge 

 I am a manager of Electricity distribution company working in underdeveloped area . This are is still   away from telecom and internet facility . Electricity connection has reached this area just a year ago .    In the radius of 50 km there is no major town . Population of this area is also very less . Only mode of   communication here is government Post service which is available in all villages . Travel facility is by   government transport bus which covers few villages but not all . People in this area receives their   electricity bills in hard copy via postal service . By the time they receive bills , it is already late and   they have to pay fines . Many people do n’t pay bills because they have to travel to 50 km to our   nearest office . Many of the users do n’t pay regular bills and it piles up . Due to this issue many a   times distribution company cut their power supply pushing them back to stone age . We need to   develop a mechanism through which timely communication of bills and payment of bills can be   done . This mechanism will ensure users are getting continued electricity and they need not pay the   fine amount . 

 Selection 

 Our department have discussed this issue with the village governance body , postal service and   government bus service , Telecom provider , Internet provider , etc . We are trying to get this issue   resolved with existing infrastructure initially and then will request other departments to broaden   their reach in this area . Experiment with postal service is ongoing with postal service . 

 Application 

 In our experiment with postal service , we have requested them to visit every village after 3 days of   interval . Earlier they were waiting for certain number of letters for every village and then a postman   used to visit that village . By this experiment we studied that timely deliver of bills is possible . But   postal service is asking for more charges as they need to make more frequent trips . We are   negotiating with postal service on the amount of hike in delivery fees . But this is just a half of issue   for end users . They still have to travel 50 km to pay bills . 

 In the second move , we have started experiment with postal service to start a window at their   offices where bill payments will be accepted . Here we are sharing percentage of revenue collected   by these counters . We have conducted this activity for 1 billing cycle . We explain this experiment to   all village body leaders and requested them to encourage villagers to avail this . 

 In the meantime , we are talking to internet & telecom providers to install their infrastructure in this   area . But since it is much costly and revenue generation is negligible they are reviewing the project . 

 Insight 

 In this experiment we found that It takes 8 days to deliver a bill copy to each and every end user   from the date of dispatch of bills from our office . 8 days window is fair as the bill payment due date   is after 30 days , hence users have 22 days to pay the bill 

 In this experiment we found that now any user has to travel hardly to 8 km to the nearest post   office . This is still better than earlier 50 km . In the 1 - month bill cycle we have observed that 80 % of   users have utilized this payment service at post office . 20 % users were either not much far from our   office or they were unaware / sceptical about this move . 

 Approach 

 Since we are a service provider , our prime focus is our end user . Our whole approach was to focus   on how we can make our service easy to use . User should not feel bothered while using our service .   User should feel the smoothness at all our engagement touch points . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Electricity Distribution Company case 

 Challenge 

 I am a manager of Electricity distribution company working in underdeveloped area . This are is still   away from telecom and internet facility . Electricity connection has reached this area just a year ago .    In the radius of 50 km there is no major town . Population of this area is also very less . Only mode of   communication here is government Post service which is available in all villages . Travel facility is by   government transport bus which covers few villages but not all . People in this area receives their   electricity bills in hard copy via postal service . By the time they receive bills , it is already late and   they have to pay fines . Many people do n’t pay bills because they have to travel to 50 km to our   nearest office . Many of the users do n’t pay regular bills and it piles up . Due to this issue many a   times distribution company cut their power supply pushing them back to stone age . We need to   develop a mechanism through which timely communication of bills and payment of bills can be   done . This mechanism will ensure users are getting continued electricity and they need not pay the   fine amount . 

 Selection 

 Our department have discussed this issue with the village governance body , postal service and   government bus service , Telecom provider , Internet provider , etc . We are trying to get this issue   resolved with existing infrastructure initially and then will request other departments to broaden   their reach in this area . Experiment with postal service is ongoing with postal service . 

 Application 

 In our experiment with postal service , we have requested them to visit every village after 3 days of   interval . Earlier they were waiting for certain number of letters for every village and then a postman   used to visit that village . By this experiment we studied that timely deliver of bills is possible . But   postal service is asking for more charges as they need to make more frequent trips . We are   negotiating with postal service on the amount of hike in delivery fees . But this is just a half of issue   for end users . They still have to travel 50 km to pay bills . 

 In the second move , we have started experiment with postal service to start a window at their   offices where bill payments will be accepted . Here we are sharing percentage of revenue collected   by these counters . We have conducted this activity for 1 billing cycle . We explain this experiment to   all village body leaders and requested them to encourage villagers to avail this . 

 In the meantime , we are talking to internet & telecom providers to install their infrastructure in this   area . But since it is much costly and revenue generation is negligible they are reviewing the project . 

 Insight 

 In this experiment we found that It takes 8 days to deliver a bill copy to each and every end user   from the date of dispatch of bills from our office . 8 days window is fair as the bill payment due date   is after 30 days , hence users have 22 days to pay the bill 

 In this experiment we found that now any user has to travel hardly to 8 km to the nearest post   office . This is still better than earlier 50 km . In the 1 - month bill cycle we have observed that 80 % of   users have utilized this payment service at post office . 20 % users were either not much far from our   office or they were unaware / sceptical about this move . 

 Approach 

 Since we are a service provider , our prime focus is our end user . Our whole approach was to focus   on how we can make our service easy to use . User should not feel bothered while using our service .   User should feel the smoothness at all our engagement touch points .
### Output: 