Example Reflection – Mind Mapping 

 Challenge 

 Mind mapping is a great tool which I have used in almost all academia projects . I am a student at   Kasetsart University Laboratory School ( ULVR Parsons , Mumbai ) currently pursuing Strategic Design   Management Program . Last fall semester I worked on service design project for digital banking   services . The challenge was to find what are the problems faced by the consumers in Indian banks .   The whole idea was to understand the pain areas , needs of both the customers as well as the   bank employees and how we can improve the experience for both the customers & bank   employees by creating and reimagining a service design in Indian banks . The problem statement   that our group framed was “ How might we create simplified banking services ( Digital / Physical )   for the urban consumers in India ” 

 Selection 

 Before starting the project me and my team members were quite well aware with the design   thinking tools / methodologies so collectivelty we first decided to use the mind mapping tool and   unbundle the banking industry target customers . The advantages of mind mapping is that it helps   us in generating new creative ideas and also it is a great method which help us to categorize and   organize ideas in a better form . It is the best brainstorming method or tool which engages all   stakeholders in the design process . 

 Application 

 Our group first started unbundling / dividing the banking industry for eg . What are the types   different types banking services and what are the processes under them . To make our job simple   we divided the mind map into three parts and also assigned them different colour codes which   were – 

  Unknown , Underleveraged - Green ( High opportunity area )    Known , but Underleveraged – Yellow    Known and Overleveraged – Red 

 This categorization actually helped us to identify those high opportunity areas where there is a   great opportunity for us innovate / disrupt the current state of banking experiences . It gave us a   detailed understanding of the areas that we as team need to focus on and identify the problem   areas for the same . 

 Insight 

 As mentioned above the mind map tool helped us to identify various customer pain areas which   eventually led us to frame the problem statement for our project . Not only this but it allowed us   to think out of box and map our thoughts , connections , triggers without conflicting any   individual ’s inputs . 

 Approach 

 According to me mind mapping is brainstorming tool which can not be neglected by anyone in the   design thinking process . It is a appropriate tool to start with any design process . Whenever we   work on a similar project my team would definitely utilize this tool to get into the crux of the   matter through the mind and how they mapped . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Example Reflection – Mind Mapping 

 Challenge 

 Mind mapping is a great tool which I have used in almost all academia projects . I am a student at   Kasetsart University Laboratory School ( ULVR Parsons , Mumbai ) currently pursuing Strategic Design   Management Program . Last fall semester I worked on service design project for digital banking   services . The challenge was to find what are the problems faced by the consumers in Indian banks .   The whole idea was to understand the pain areas , needs of both the customers as well as the   bank employees and how we can improve the experience for both the customers & bank   employees by creating and reimagining a service design in Indian banks . The problem statement   that our group framed was “ How might we create simplified banking services ( Digital / Physical )   for the urban consumers in India ” 

 Selection 

 Before starting the project me and my team members were quite well aware with the design   thinking tools / methodologies so collectivelty we first decided to use the mind mapping tool and   unbundle the banking industry target customers . The advantages of mind mapping is that it helps   us in generating new creative ideas and also it is a great method which help us to categorize and   organize ideas in a better form . It is the best brainstorming method or tool which engages all   stakeholders in the design process . 

 Application 

 Our group first started unbundling / dividing the banking industry for eg . What are the types   different types banking services and what are the processes under them . To make our job simple   we divided the mind map into three parts and also assigned them different colour codes which   were – 

  Unknown , Underleveraged - Green ( High opportunity area )    Known , but Underleveraged – Yellow    Known and Overleveraged – Red 

 This categorization actually helped us to identify those high opportunity areas where there is a   great opportunity for us innovate / disrupt the current state of banking experiences . It gave us a   detailed understanding of the areas that we as team need to focus on and identify the problem   areas for the same . 

 Insight 

 As mentioned above the mind map tool helped us to identify various customer pain areas which   eventually led us to frame the problem statement for our project . Not only this but it allowed us   to think out of box and map our thoughts , connections , triggers without conflicting any   individual ’s inputs . 

 Approach 

 According to me mind mapping is brainstorming tool which can not be neglected by anyone in the   design thinking process . It is a appropriate tool to start with any design process . Whenever we   work on a similar project my team would definitely utilize this tool to get into the crux of the   matter through the mind and how they mapped .
### Output: 