Challenge 	
   	
    I 	
   work 	
   for 	
   a 	
   youth 	
   volunteering 	
   charity 	
   and 	
   a 	
   significant 	
   part 	
   of 	
   what 	
   I 	
   do 	
   is 	
    workshops 	
   in 	
   schools 	
   aimed 	
   at 	
   encouraging 	
   more 	
   young 	
   people 	
   to 	
   volunteer . 	
    These 	
   workshops 	
   can 	
   vary 	
   in 	
   terms 	
   of 	
   the 	
   age 	
   of 	
   the 	
   young 	
   people 	
   and 	
   their 	
    awareness 	
   of 	
   volunteering . 	
   I 	
   have 	
   lots 	
   of 	
   statistics 	
   about 	
   the 	
   benefits 	
   of 	
    volunteering , 	
   and 	
   can 	
   clearly 	
   outline 	
   the 	
   different 	
   ways 	
   it 	
   can 	
   help 	
   young 	
   people 	
    however 	
   if 	
   they 	
   already 	
   have 	
   a 	
   negative 	
   perception 	
   of 	
   it , 	
   I 	
   struggle 	
   to 	
   change 	
    their 	
   mind . 	
   Young 	
   people 	
   can 	
   be 	
   sceptical 	
   of 	
   what 	
   adults 	
   say 	
   is 	
   good 	
   for 	
   them 	
   and 	
    me 	
   outlining 	
   the 	
   different 	
   ways 	
   it 	
   could 	
   help 	
   their 	
   personal 	
   development 	
   can 	
    often 	
   leave 	
   them 	
   bored . 	
  	
  	
   	
   	
    Selection 	
   	
    I 	
   selected 	
   the 	
   storytelling 	
   tool 	
   in 	
   order 	
   to 	
   better 	
   engage 	
   my 	
   audience . 	
   As 	
    described 	
   in 	
   the 	
   video , 	
   this 	
   was 	
   “ to 	
   get 	
   them 	
   to 	
   pay 	
   attention , 	
   for 	
   just 	
   a 	
   little 	
   bit 	
    longer . 	
   For 	
   a 	
   little 	
   bit 	
   more 	
   time , 	
   with 	
   a 	
   little 	
   bit 	
   more 	
   diligent 	
   energy . ” 	
   I 	
   decided 	
    to 	
   incorporate 	
   this 	
   tool 	
   into 	
   my 	
   presentation 	
   and 	
   change 	
   my 	
   approach . 	
   As 	
   my 	
    challenge 	
   was 	
   to 	
   better 	
   engage 	
   my 	
   audience 	
   and 	
   more 	
   effectively 	
   convince 	
   them 	
    of 	
   the 	
   merits 	
   of 	
   volunteering , 	
   I 	
   felt 	
   this 	
   was 	
   the 	
   best 	
   tool . 	
  	
   	
    Application 	
   	
    For 	
   my 	
   next 	
   school 	
   workshop , 	
   rather 	
   than 	
   focussing 	
   on 	
   facts 	
   I 	
   used 	
   a 	
   case 	
   study 	
    of 	
   a 	
   young 	
   person 	
   who 	
   volunteered , 	
   presenting 	
   it 	
   as 	
   a 	
   story . 	
   I 	
   used 	
   a 	
    presentation 	
   to 	
   show 	
   pictures 	
   of 	
   the 	
   young 	
   person , 	
   thus 	
   helping 	
   my 	
   audience 	
   to 	
    connect 	
   with 	
   them . 	
   I 	
   explained 	
   the 	
   situation 	
   that 	
   the 	
   young 	
   person 	
   was 	
   in , 	
   as 	
    well 	
   as 	
   their 	
   interests 	
   and 	
   hobbies 	
   so 	
   that 	
   my 	
   audience 	
   could 	
   relate 	
   to 	
   them . 	
   I 	
    told 	
   the 	
   story 	
   of 	
   how 	
   they 	
   started 	
   volunteering 	
   initially 	
   over 	
   the 	
   summer 	
   holiday 	
    with 	
   a 	
   youth 	
   club , 	
   and 	
   then 	
   continued 	
   to 	
   build 	
   up 	
   their 	
   experience 	
   in 	
   a 	
   charity 	
    shop 	
   before 	
   eventually 	
   securing 	
   a 	
   paid 	
   job 	
   whilst 	
   also 	
   continuing 	
   their 	
    volunteering 	
   through 	
   launching 	
   their 	
   own 	
   project 	
   helping 	
   bullied 	
   children . 	
   Using 	
    the 	
   story 	
   telling 	
   tool 	
   in 	
   this 	
   way 	
   was 	
   effective 	
   in 	
   engaging 	
   my 	
   audience 	
   as 	
   they 	
    felt 	
   what 	
   I 	
   had 	
   to 	
   say 	
   was 	
   more 	
   relevant 	
   as 	
   it 	
   was 	
   about 	
   a 	
   real 	
   young 	
   person 	
   their 	
    age . 	
   Using 	
   a 	
   story 	
   I 	
   was 	
   able 	
   to 	
   show 	
   progression 	
   and 	
   the 	
   personal 	
   benefits 	
   of 	
    volunteering 	
   in 	
   a 	
   accessible 	
   way . 	
   Seeing 	
   the 	
   journey 	
   of 	
   one 	
   person 	
   was 	
   more 	
    effective 	
   in 	
   conveying 	
   the 	
   benefits 	
   that 	
   just 	
   listing 	
   statistics . 	
   The 	
   only 	
   part 	
   of 	
   this 	
    technique 	
   that 	
   was 	
   not 	
   effective 	
   was 	
   that 	
   one 	
   young 	
   person 	
   in 	
   the 	
   group 	
    expressed 	
   that 	
   they 	
   did 	
   not 	
   relate 	
   to 	
   the 	
   person 	
   in 	
   the 	
   story 	
   as 	
   they 	
   had 	
   different 	
    interests , 	
   and 	
   thus 	
   they 	
   did 	
   not 	
   engage 	
   with 	
   the 	
   story . 	
  	
    	
    Insight 	
   	
    The 	
   insight 	
   I 	
   gained 	
   from 	
   using 	
   this 	
   tool 	
   was 	
   that 	
   the 	
   way 	
   things 	
   are 	
   normally 	
    done 	
   is 	
   not 	
   always 	
   the 	
   best 	
   way . 	
   Through 	
   employing 	
   the 	
   storytelling 	
   tool 	
   I 	
   was 	
    able 	
   to 	
   better 	
   engage 	
   young 	
   people . 	
   Having 	
   successfully 	
   done 	
   this 	
   it 	
   now 	
   seems 	
    the 	
   logical 	
   approach 	
   to 	
   take , 	
   which 	
   has 	
   provided 	
   me 	
   with 	
   key 	
   learning 	
   around 	
    challenging 	
   norms 	
   and 	
   regularly 	
   evaluating 	
   approaches 	
   to 	
   how 	
   things 	
   are 	
   done . 

 Another 	
   key 	
   insight 	
   was 	
   that 	
   although 	
   this 	
   tool 	
   was 	
   effective 	
   it 	
   did 	
   not 	
   go 	
   down 	
    well 	
   with 	
   everyone 	
   in 	
   the 	
   room , 	
   I 	
   have 	
   thus 	
   learned 	
   that 	
   it 	
   is 	
   important 	
   not 	
   to 	
   see 	
    any 	
   tool 	
   as 	
   a 	
   complete 	
   solution 	
   to 	
   a 	
   challenge . 	
   This 	
   has 	
   helped 	
   my 	
   understanding 	
    of 	
   design 	
   thinking 	
   more 	
   broadly , 	
   enabling 	
   me 	
   to 	
   appreciate 	
   the 	
   importance 	
   in 	
    testing 	
   ideas 	
   and 	
   diversifying 	
   input . 	
  	
   	
   	
    Approach 	
   	
    Moving 	
   forward 	
   I 	
   will 	
   continue 	
   to 	
   use 	
   the 	
   tool 	
   of 	
   storytelling 	
   in 	
   my 	
   workshops , 	
    however 	
   what 	
   I 	
   will 	
   do 	
   differently 	
   is 	
   use 	
   multiple 	
   examples 	
   ( stories ) 	
   to 	
   try 	
   and 	
    avoid 	
   the 	
   problem 	
   of 	
   certain 	
   audience 	
   members 	
   not 	
   relating 	
   to 	
   a 	
   specific 	
   story . 	
   I 	
    will 	
   also 	
   be 	
   more 	
   flexible 	
   based 	
   on 	
   the 	
   mood 	
   in 	
   the 	
   room . 	
   I 	
   will 	
   also 	
   aim 	
   to 	
   try 	
    and 	
   incorporate 	
   other 	
   tools , 	
   such 	
   as 	
   mind 	
   mapping 	
   to 	
   ensure 	
   multiple 	
    viewpoints 	
   input 	
   into 	
   the 	
   best 	
   approach 	
   for 	
   this 	
   work 	
   moving 	
   forward . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Challenge 	
   	
    I 	
   work 	
   for 	
   a 	
   youth 	
   volunteering 	
   charity 	
   and 	
   a 	
   significant 	
   part 	
   of 	
   what 	
   I 	
   do 	
   is 	
    workshops 	
   in 	
   schools 	
   aimed 	
   at 	
   encouraging 	
   more 	
   young 	
   people 	
   to 	
   volunteer . 	
    These 	
   workshops 	
   can 	
   vary 	
   in 	
   terms 	
   of 	
   the 	
   age 	
   of 	
   the 	
   young 	
   people 	
   and 	
   their 	
    awareness 	
   of 	
   volunteering . 	
   I 	
   have 	
   lots 	
   of 	
   statistics 	
   about 	
   the 	
   benefits 	
   of 	
    volunteering , 	
   and 	
   can 	
   clearly 	
   outline 	
   the 	
   different 	
   ways 	
   it 	
   can 	
   help 	
   young 	
   people 	
    however 	
   if 	
   they 	
   already 	
   have 	
   a 	
   negative 	
   perception 	
   of 	
   it , 	
   I 	
   struggle 	
   to 	
   change 	
    their 	
   mind . 	
   Young 	
   people 	
   can 	
   be 	
   sceptical 	
   of 	
   what 	
   adults 	
   say 	
   is 	
   good 	
   for 	
   them 	
   and 	
    me 	
   outlining 	
   the 	
   different 	
   ways 	
   it 	
   could 	
   help 	
   their 	
   personal 	
   development 	
   can 	
    often 	
   leave 	
   them 	
   bored . 	
  	
  	
   	
   	
    Selection 	
   	
    I 	
   selected 	
   the 	
   storytelling 	
   tool 	
   in 	
   order 	
   to 	
   better 	
   engage 	
   my 	
   audience . 	
   As 	
    described 	
   in 	
   the 	
   video , 	
   this 	
   was 	
   “ to 	
   get 	
   them 	
   to 	
   pay 	
   attention , 	
   for 	
   just 	
   a 	
   little 	
   bit 	
    longer . 	
   For 	
   a 	
   little 	
   bit 	
   more 	
   time , 	
   with 	
   a 	
   little 	
   bit 	
   more 	
   diligent 	
   energy . ” 	
   I 	
   decided 	
    to 	
   incorporate 	
   this 	
   tool 	
   into 	
   my 	
   presentation 	
   and 	
   change 	
   my 	
   approach . 	
   As 	
   my 	
    challenge 	
   was 	
   to 	
   better 	
   engage 	
   my 	
   audience 	
   and 	
   more 	
   effectively 	
   convince 	
   them 	
    of 	
   the 	
   merits 	
   of 	
   volunteering , 	
   I 	
   felt 	
   this 	
   was 	
   the 	
   best 	
   tool . 	
  	
   	
    Application 	
   	
    For 	
   my 	
   next 	
   school 	
   workshop , 	
   rather 	
   than 	
   focussing 	
   on 	
   facts 	
   I 	
   used 	
   a 	
   case 	
   study 	
    of 	
   a 	
   young 	
   person 	
   who 	
   volunteered , 	
   presenting 	
   it 	
   as 	
   a 	
   story . 	
   I 	
   used 	
   a 	
    presentation 	
   to 	
   show 	
   pictures 	
   of 	
   the 	
   young 	
   person , 	
   thus 	
   helping 	
   my 	
   audience 	
   to 	
    connect 	
   with 	
   them . 	
   I 	
   explained 	
   the 	
   situation 	
   that 	
   the 	
   young 	
   person 	
   was 	
   in , 	
   as 	
    well 	
   as 	
   their 	
   interests 	
   and 	
   hobbies 	
   so 	
   that 	
   my 	
   audience 	
   could 	
   relate 	
   to 	
   them . 	
   I 	
    told 	
   the 	
   story 	
   of 	
   how 	
   they 	
   started 	
   volunteering 	
   initially 	
   over 	
   the 	
   summer 	
   holiday 	
    with 	
   a 	
   youth 	
   club , 	
   and 	
   then 	
   continued 	
   to 	
   build 	
   up 	
   their 	
   experience 	
   in 	
   a 	
   charity 	
    shop 	
   before 	
   eventually 	
   securing 	
   a 	
   paid 	
   job 	
   whilst 	
   also 	
   continuing 	
   their 	
    volunteering 	
   through 	
   launching 	
   their 	
   own 	
   project 	
   helping 	
   bullied 	
   children . 	
   Using 	
    the 	
   story 	
   telling 	
   tool 	
   in 	
   this 	
   way 	
   was 	
   effective 	
   in 	
   engaging 	
   my 	
   audience 	
   as 	
   they 	
    felt 	
   what 	
   I 	
   had 	
   to 	
   say 	
   was 	
   more 	
   relevant 	
   as 	
   it 	
   was 	
   about 	
   a 	
   real 	
   young 	
   person 	
   their 	
    age . 	
   Using 	
   a 	
   story 	
   I 	
   was 	
   able 	
   to 	
   show 	
   progression 	
   and 	
   the 	
   personal 	
   benefits 	
   of 	
    volunteering 	
   in 	
   a 	
   accessible 	
   way . 	
   Seeing 	
   the 	
   journey 	
   of 	
   one 	
   person 	
   was 	
   more 	
    effective 	
   in 	
   conveying 	
   the 	
   benefits 	
   that 	
   just 	
   listing 	
   statistics . 	
   The 	
   only 	
   part 	
   of 	
   this 	
    technique 	
   that 	
   was 	
   not 	
   effective 	
   was 	
   that 	
   one 	
   young 	
   person 	
   in 	
   the 	
   group 	
    expressed 	
   that 	
   they 	
   did 	
   not 	
   relate 	
   to 	
   the 	
   person 	
   in 	
   the 	
   story 	
   as 	
   they 	
   had 	
   different 	
    interests , 	
   and 	
   thus 	
   they 	
   did 	
   not 	
   engage 	
   with 	
   the 	
   story . 	
  	
    	
    Insight 	
   	
    The 	
   insight 	
   I 	
   gained 	
   from 	
   using 	
   this 	
   tool 	
   was 	
   that 	
   the 	
   way 	
   things 	
   are 	
   normally 	
    done 	
   is 	
   not 	
   always 	
   the 	
   best 	
   way . 	
   Through 	
   employing 	
   the 	
   storytelling 	
   tool 	
   I 	
   was 	
    able 	
   to 	
   better 	
   engage 	
   young 	
   people . 	
   Having 	
   successfully 	
   done 	
   this 	
   it 	
   now 	
   seems 	
    the 	
   logical 	
   approach 	
   to 	
   take , 	
   which 	
   has 	
   provided 	
   me 	
   with 	
   key 	
   learning 	
   around 	
    challenging 	
   norms 	
   and 	
   regularly 	
   evaluating 	
   approaches 	
   to 	
   how 	
   things 	
   are 	
   done . 

 Another 	
   key 	
   insight 	
   was 	
   that 	
   although 	
   this 	
   tool 	
   was 	
   effective 	
   it 	
   did 	
   not 	
   go 	
   down 	
    well 	
   with 	
   everyone 	
   in 	
   the 	
   room , 	
   I 	
   have 	
   thus 	
   learned 	
   that 	
   it 	
   is 	
   important 	
   not 	
   to 	
   see 	
    any 	
   tool 	
   as 	
   a 	
   complete 	
   solution 	
   to 	
   a 	
   challenge . 	
   This 	
   has 	
   helped 	
   my 	
   understanding 	
    of 	
   design 	
   thinking 	
   more 	
   broadly , 	
   enabling 	
   me 	
   to 	
   appreciate 	
   the 	
   importance 	
   in 	
    testing 	
   ideas 	
   and 	
   diversifying 	
   input . 	
  	
   	
   	
    Approach 	
   	
    Moving 	
   forward 	
   I 	
   will 	
   continue 	
   to 	
   use 	
   the 	
   tool 	
   of 	
   storytelling 	
   in 	
   my 	
   workshops , 	
    however 	
   what 	
   I 	
   will 	
   do 	
   differently 	
   is 	
   use 	
   multiple 	
   examples 	
   ( stories ) 	
   to 	
   try 	
   and 	
    avoid 	
   the 	
   problem 	
   of 	
   certain 	
   audience 	
   members 	
   not 	
   relating 	
   to 	
   a 	
   specific 	
   story . 	
   I 	
    will 	
   also 	
   be 	
   more 	
   flexible 	
   based 	
   on 	
   the 	
   mood 	
   in 	
   the 	
   room . 	
   I 	
   will 	
   also 	
   aim 	
   to 	
   try 	
    and 	
   incorporate 	
   other 	
   tools , 	
   such 	
   as 	
   mind 	
   mapping 	
   to 	
   ensure 	
   multiple 	
    viewpoints 	
   input 	
   into 	
   the 	
   best 	
   approach 	
   for 	
   this 	
   work 	
   moving 	
   forward .
### Output: 