Reflection – Mind Mapping 

 Challenge & Selection 

 The first tool that I used is Mind Mapping . I work at IBM and nowadays it is pretty common to   see my colleagues using this tool to solve problems on projects or to better understand the client ’s   problems , needs and the best approach to address the solution , bringing customer satisfaction . As   part of the sales team , I ’ve started doing it on sales roundtables . Basically , the concept of mind   mapping is to represent ideas and concepts graphically . It is a visual thinking tool that helps structuring   information , helping you to better analyze , comprehend , synthesize , recall and generate new ideas . 

 Application 

 We start in a white board with the main point of concern . Most of the time we use Post - It ’s to   make better connections and better visualize the lines with vibrant colors . Most of the time we prefer   to have more people on the room , usually from different Business Units , to have a global view of the   challenges and differing opinions to find a better line of business to meet the satisfaction , expectation   and our client ’s needs . 

 When the discussion starts , we make a brainstorming session , where anyone in the room can   stick a Post It or draw something around the main concern or objective , linking the dots and suggesting   ways to overcome possible challenges that may arise during the project . These roundtable sessions ,   give us new possibilities , organizing new ideas and new approaches to mutable scenarios . After this   first step , we list the main points , rearranging the primary links and connecting them to the possible   scenarios , solutions and ideas . Always with striking colors we highlight the connection lines to get an   overview of the context in which we operate . 

 After that , we analyze the best way to meet the demands mentioned in the brainstorming   process . Normally , we leave the room with good solutions and motivated to make everything that was   said come true . We write down everything that is relevant to continuous learning and new sessions   that may occur throughout the project . 

 Insight & Approach 

 What I take as a conclusion of the mind mapping process is that viewing a global context ,   where concerns of all business units are part of the result of design thinking , brings the benefit of a   better team work , where everyone feels important part of building the best solution for the customer .   In addition to providing better results , predicting problems and suggesting solution , the final product   has better quality . This type of visualization , provides a better understanding of the root cause and   the process as a whole . It brings better deliveries , better relationships and better learning from past   mistakes . 

 The technique of mind mapping can be used in various fields of knowledge , as well as the   design thinking methodology . This reinvention of the creative process and humanization of the   challenges , brings countless benefits to companies and industries that use them . A simple tool can   indeed make all the difference for any company , as it did for the Big Blue . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Reflection – Mind Mapping 

 Challenge & Selection 

 The first tool that I used is Mind Mapping . I work at IBM and nowadays it is pretty common to   see my colleagues using this tool to solve problems on projects or to better understand the client ’s   problems , needs and the best approach to address the solution , bringing customer satisfaction . As   part of the sales team , I ’ve started doing it on sales roundtables . Basically , the concept of mind   mapping is to represent ideas and concepts graphically . It is a visual thinking tool that helps structuring   information , helping you to better analyze , comprehend , synthesize , recall and generate new ideas . 

 Application 

 We start in a white board with the main point of concern . Most of the time we use Post - It ’s to   make better connections and better visualize the lines with vibrant colors . Most of the time we prefer   to have more people on the room , usually from different Business Units , to have a global view of the   challenges and differing opinions to find a better line of business to meet the satisfaction , expectation   and our client ’s needs . 

 When the discussion starts , we make a brainstorming session , where anyone in the room can   stick a Post It or draw something around the main concern or objective , linking the dots and suggesting   ways to overcome possible challenges that may arise during the project . These roundtable sessions ,   give us new possibilities , organizing new ideas and new approaches to mutable scenarios . After this   first step , we list the main points , rearranging the primary links and connecting them to the possible   scenarios , solutions and ideas . Always with striking colors we highlight the connection lines to get an   overview of the context in which we operate . 

 After that , we analyze the best way to meet the demands mentioned in the brainstorming   process . Normally , we leave the room with good solutions and motivated to make everything that was   said come true . We write down everything that is relevant to continuous learning and new sessions   that may occur throughout the project . 

 Insight & Approach 

 What I take as a conclusion of the mind mapping process is that viewing a global context ,   where concerns of all business units are part of the result of design thinking , brings the benefit of a   better team work , where everyone feels important part of building the best solution for the customer .   In addition to providing better results , predicting problems and suggesting solution , the final product   has better quality . This type of visualization , provides a better understanding of the root cause and   the process as a whole . It brings better deliveries , better relationships and better learning from past   mistakes . 

 The technique of mind mapping can be used in various fields of knowledge , as well as the   design thinking methodology . This reinvention of the creative process and humanization of the   challenges , brings countless benefits to companies and industries that use them . A simple tool can   indeed make all the difference for any company , as it did for the Big Blue .
### Output: 