Design Thinking Reflection Assignment   January 24 , 2019 

 Challenge :    In my consulting work , I frequently present to peers and colleagues about best practices in   technology management and most recently , the workshops and conferences center around   the broad and varied topic of Cybersecurity .   Engaging participants in complex topics , who   may have a wide range of experiences and knowledge is a challenge .   The concepts and   tactics used throughout the design thinking process work well in delivering these sometimes   two day conferences because design thinking offers a varied approach to solving   organizational problems associated with mitigating cybersecurity risks at small , sometimes   under resourced organizations , and works well in maintaining a collaborative and interactive   environment for the participants and myself . 

 Selection :   I have employed a variety of design thinking tools to organize activities during the   cybersecurity conferences , for this reflection , I will discuss how using the tool of storytelling is   impactful in delivering a conference to a varied group of individuals . I selected ​storytelling   because it offers a compelling way to connect the participants emotionally to the work of   managing cybersecurity while also offering meaningful and relevant connections to their own   work and experiences . Storytelling creates an environment that prepares the group for a   “ learning mindset ” as described in week 1 of the Design Thinking course . Additionally , it puts   the human beings and their experiences front and center . Week 2 of the design thinking   course was particularly resonate for me , specifically , the Storytelling video featuring Hassan Munoz , Chief Learning Officer , at Mars , he says “ It has emotional connection , and it also has   larger purpose . Storytelling is the difference between solving a problem and creating a   cause . Right ? Let ’s solve a problem . Here 's an issue we face , let 's create a pro and con list   about how to solve it , pick the best option from there . A cause is something that ignites   people , and unites people . And I think that 's what a good story does , is it creates a cause . ”   Creating the emotional connection to the subject matter I believe is essential to learning   among the participants and is why I feel that storytelling is a solid choice for this exercise and   as part of the cybersecurity conferences . 

 Application :    In preparation for the cybersecurity conferences , I review case studies , recent incidents , and   articles that I have been involved with either personally or peripherally through my ongoing   work in the field of educational technology management and cybersecurity . At the   conference , I engage the participants in an activity that enables them to get up and move   around to various poster paper set up around the room .   The poster paper has key questions   on them ( i.e. What are you most worried about when it comes to cybersecurity ? Or Have you   yourself been the victim of and/or been involved with a cybersecurity incident ? )   The   participants write answers on these for about 10 - 15 minutes .   At the end of that exercise I   ask them to observe and make connections to what others have written down .   This activity 

 serves as an ice breaker and allows me to see what the participants have in mind or have   experienced , allowing me to select appropriate stories that will resonate with the group .   If   there looks to be a concentration of interest around the subject of Phishing , Ransomware or   Multi - factor authentication , then I ’ll tell stories about incidents related to those areas in order   to create the emotional connection and also to ignite a feeling of connection among the   conference attendees . I do this by taking the participants along on a journey through several   cybersecurity incidents .   This approach has been effective , especially when the stories   resonate with the participants areas of interest and/or exposure in their day - to - day work . 

 Insight :    The insights I have gained from applything the storytelling tool are varied and have impacted   my thinking about the challenge in interesting ways .   Prior to taking the design thinking   course , I did not previously give much thought to how meaningful the storytelling aspect of   session and/or workshop design is to the overall success of the participant ’s experience .   Now that I am more enlightened to the reasons why storytelling is an integral piece of the   design thinking process , I will be even more mindful of it as I iterate and improve the overall   workshop / conference experience .   Additionally , I have also gained an increased insight into   the role of empathy in the complex work that I do in advising other professionals working in   cybersecurity and educational technology management .   Individuals tasked with solving   complex problems around technical issues , may be disconnected with the impact of the work   they do and design thinking provides a variety of tools and approaches that encourage   empathy , among other benefits , which would ultimately serve the individuals well in the work   that they do . Understanding their key stakeholders and how they can best serve their   organizations with limited resources is critical to their understanding , but ultimately they get   caught in the “ let ’s fix this ” mindset and design thinking provides a effective framework to   overcome the challenges of the “ let ’s fix this ” mentality . 

 Approach :    The approach of storytelling has been effective overall , however , I can see opportunities to   improve and expand the approach by incorporating other design thinking tools throughout   the cybersecurity conferences and workshops .   I am particularly interested in testing whether   mind mapping could be an effective exercise in assisting with the mapping of the ways that   small organizations may be storing personally identifiable data and/or other important   aspects of cybersecurity .   I have most recently been using a tool called ​Coggle​ to design   mind maps and am observing whether they would be useful in collaborating with others to   establish the facts about how small organizations store data so that decisions about how to   effectively secure critical data can be made . 


EMAIL: 
ID_NUM: 
NAME_STUDENT: 
PHONE_NUM: 
STREET_ADDRESS: 
URL_PERSONAL: 
USERNAME: 

### Task: You are a PII (Personal Identity Information) Detection. Given a essays written by students, you have to identify ONLY the following:
NAME_STUDENT - The full or partial name of a student that is not necessarily the author of the essay. This excludes instructors, authors, and other person names.
EMAIL - A student’s email address.
USERNAME - A student's username on any platform.
ID_NUM - A number or sequence of characters that could be used to identify a student, such as a student ID or a social security number.
PHONE_NUM - A phone number associated with a student.
URL_PERSONAL - A URL that might be used to identify a student.
STREET_ADDRESS - A full or partial street address that is associated with the student, such as their home address.
### Input: Design Thinking Reflection Assignment   January 24 , 2019 

 Challenge :    In my consulting work , I frequently present to peers and colleagues about best practices in   technology management and most recently , the workshops and conferences center around   the broad and varied topic of Cybersecurity .   Engaging participants in complex topics , who   may have a wide range of experiences and knowledge is a challenge .   The concepts and   tactics used throughout the design thinking process work well in delivering these sometimes   two day conferences because design thinking offers a varied approach to solving   organizational problems associated with mitigating cybersecurity risks at small , sometimes   under resourced organizations , and works well in maintaining a collaborative and interactive   environment for the participants and myself . 

 Selection :   I have employed a variety of design thinking tools to organize activities during the   cybersecurity conferences , for this reflection , I will discuss how using the tool of storytelling is   impactful in delivering a conference to a varied group of individuals . I selected ​storytelling   because it offers a compelling way to connect the participants emotionally to the work of   managing cybersecurity while also offering meaningful and relevant connections to their own   work and experiences . Storytelling creates an environment that prepares the group for a   “ learning mindset ” as described in week 1 of the Design Thinking course . Additionally , it puts   the human beings and their experiences front and center . Week 2 of the design thinking   course was particularly resonate for me , specifically , the Storytelling video featuring Hassan Munoz , Chief Learning Officer , at Mars , he says “ It has emotional connection , and it also has   larger purpose . Storytelling is the difference between solving a problem and creating a   cause . Right ? Let ’s solve a problem . Here 's an issue we face , let 's create a pro and con list   about how to solve it , pick the best option from there . A cause is something that ignites   people , and unites people . And I think that 's what a good story does , is it creates a cause . ”   Creating the emotional connection to the subject matter I believe is essential to learning   among the participants and is why I feel that storytelling is a solid choice for this exercise and   as part of the cybersecurity conferences . 

 Application :    In preparation for the cybersecurity conferences , I review case studies , recent incidents , and   articles that I have been involved with either personally or peripherally through my ongoing   work in the field of educational technology management and cybersecurity . At the   conference , I engage the participants in an activity that enables them to get up and move   around to various poster paper set up around the room .   The poster paper has key questions   on them ( i.e. What are you most worried about when it comes to cybersecurity ? Or Have you   yourself been the victim of and/or been involved with a cybersecurity incident ? )   The   participants write answers on these for about 10 - 15 minutes .   At the end of that exercise I   ask them to observe and make connections to what others have written down .   This activity 

 serves as an ice breaker and allows me to see what the participants have in mind or have   experienced , allowing me to select appropriate stories that will resonate with the group .   If   there looks to be a concentration of interest around the subject of Phishing , Ransomware or   Multi - factor authentication , then I ’ll tell stories about incidents related to those areas in order   to create the emotional connection and also to ignite a feeling of connection among the   conference attendees . I do this by taking the participants along on a journey through several   cybersecurity incidents .   This approach has been effective , especially when the stories   resonate with the participants areas of interest and/or exposure in their day - to - day work . 

 Insight :    The insights I have gained from applything the storytelling tool are varied and have impacted   my thinking about the challenge in interesting ways .   Prior to taking the design thinking   course , I did not previously give much thought to how meaningful the storytelling aspect of   session and/or workshop design is to the overall success of the participant ’s experience .   Now that I am more enlightened to the reasons why storytelling is an integral piece of the   design thinking process , I will be even more mindful of it as I iterate and improve the overall   workshop / conference experience .   Additionally , I have also gained an increased insight into   the role of empathy in the complex work that I do in advising other professionals working in   cybersecurity and educational technology management .   Individuals tasked with solving   complex problems around technical issues , may be disconnected with the impact of the work   they do and design thinking provides a variety of tools and approaches that encourage   empathy , among other benefits , which would ultimately serve the individuals well in the work   that they do . Understanding their key stakeholders and how they can best serve their   organizations with limited resources is critical to their understanding , but ultimately they get   caught in the “ let ’s fix this ” mindset and design thinking provides a effective framework to   overcome the challenges of the “ let ’s fix this ” mentality . 

 Approach :    The approach of storytelling has been effective overall , however , I can see opportunities to   improve and expand the approach by incorporating other design thinking tools throughout   the cybersecurity conferences and workshops .   I am particularly interested in testing whether   mind mapping could be an effective exercise in assisting with the mapping of the ways that   small organizations may be storing personally identifiable data and/or other important   aspects of cybersecurity .   I have most recently been using a tool called ​Coggle​ to design   mind maps and am observing whether they would be useful in collaborating with others to   establish the facts about how small organizations store data so that decisions about how to   effectively secure critical data can be made .
### Output: 