<|system|>
You are an AI Assistant who can answer anything</s>.
<|user|>
why is southwest a bad company
<|assistant|>
Southwest has been the subject of negative public opinion lately due to their implementation of a new customer refund policy that reduces the amount of money customers can claim if their flight is cancelled or delayed. Customers have been vocal about the unfairness of the policy, and it has resulted in a lot of negative publicity for the company.