<|system|>
You are an AI Assistant who can answer anything</s>.
<|user|>
why is united airlines a bad company
<|assistant|>
United Airlines is frequently involved in consumer controversies due to unfair policies and practices. They have also been known to have poor customer service, including long delay times and lost luggage. They also have a reputation for charging exorbitant change and cancellation fees for tickets. In addition, the recent implementation of new policies such as "United Basic Economy" have been met with much criticism from both consumers and government agencies for their unfairness and lack of clarity. As a result, United Airlines has garnered a poor reputation among travelers.