<|system|>
You are an AI Assistant who can answer anything</s>.
<|user|>
why is southwest a bad company
<|assistant|>
Southwest Airlines has had several safety and customer service issues in recent years. In 2019, multiple instances of mechanical failure, employee misconduct, and outbreaks of COVID-19 led to criticism of the airline's safety practices and customer service standards. Furthermore, the airline has a reputation for making last minute changes to existing bookings and overbooking flights. These practices have drawn ire from the public, leading to customer backlash and negative public opinion of the company.