 Following the release of " Loverboy " , Carey embarked on a short promotional campaign for the song . On July 19 , 2001 , Carey made a surprise appearance on the MTV program Total Request Live ( TRL ) . As the show 's host Carson Daly began taping following a commercial break , Carey came out onto the filming stage , pushing an ice cream cart while wearing a large men 's shirt . <unk> anxious and <unk> , Carey began giving out individual bars of ice cream to fans and guests on the program , while waving to the crowd down below on Times Square , while <unk> into a <unk> monologue regarding therapy . Carey then walked to Daly 's platform and began a <unk> , in which she shed her shirt to reveal a tight yellow and green ensemble , leading him to exclaim " Mariah Carey has lost her mind ! " . While she later revealed that Daly was aware of her presence in the building prior to her appearance , she admitted that he was meant to act surprised in order to provide a more dramatic effect for the program . Carey 's appearance on TRL garnered strong media attention , with many critics and newspapers citing her behavior as " troubled " and " erratic " . In the days following her appearance on TRL , Carey had begun displaying " erratic behavior " during a public record signing for the single at Tower Records in New York . As the appearance was filmed , she began <unk> on several points , leading her to discuss radio @-@ host Howard Stern , and how his form of humor on his program bothered her greatly . At that point , Carey 's publicist <unk> Berger grabbed the microphone from her hand , and ordered the cameras to stop filming . Only days later , Carey began posting irregular voice notes and messages on her official website : 
