 CSG was the second largest billing services provider for the US cable television industry by 1994 , serving 27 percent of cable TV subscribers . However , according to The International Directory of Company Histories , its profit margins were small and the company was " still in need of a turnaround . " Broadcasting & Cable said CSG had lost direction and become complacent . Haddix and Hansen implemented changes at the company , which prompted 350 out of 500 employees to leave the firm within a few months . 
