 Bågenholm 's colleagues made an attempt to free her but failed . At 18 : 27 local time ( CET ) , seven minutes after she had fallen into the water , they called for help on a mobile phone . Police lieutenant Bård Mikalsen received the call and put together two rescue teams ; one at the top of the mountain and one at the bottom . Mikalsen also contacted the Bodø rescue team , which was equipped with a Sea King helicopter , but they told him that the helicopter had left to transport a sick child . Mikalsen was persistent and convinced the dispatcher to turn the helicopter around . 
