 The hotel has no check @-@ in desk ; it uses a smartphone check @-@ in system in which you scan a QR code and retrieve your room key from a vending machine . The visitors use a mobile app , named Lucy , that the company describes as a " personal comfort assistant " . According to Mary <unk> of The Los Angeles Times , the app can order more pillows , handle room service orders , and serve as a remote control for both the television and the hotel 's music library . The website also suggests that the app can control room temperature , interface with the chat board , provide local knowledge , and coordinate your messages with hotel staff . 
