 The Jaradan demand their greeting earlier than the agreed time and are insulted at having to talk to anyone other than the Captain . The crew try to communicate with Picard in the holodeck but find it impossible ; the Jaradan signal has affected the holodeck 's functions , preventing the doors from opening or allowing communication with the crew inside . Lt. Geordi La Forge ( LeVar Burton ) and Wesley Crusher ( Wil Wheaton ) attempt to repair the holodeck systems , while inside the holodeck , the group returns to Dixon 's office . Mr. Leech ( Harvey Jason ) appears having waited for Picard , demanding he turn over an object he believes Jessica gave him . When Picard fails to understand , Leech shoots Dr. Whalen with a gun , and the crew discovers that the safety protocols have been disabled as Whalen is severely wounded . As Dr. Crusher cares for his wound , Picard and Data discover the holodeck is malfunctioning and they are unable to exit the program . Mr. Leech is joined by Redblock and continues to demand the object . Lt. McNary arrives and becomes involved in the standoff . Picard tries to explain the nature of the holodeck , but Redblock refuses to believe him . 
