 The series — presented as if it were a real documentary — depicts the everyday lives of office employees in the Scranton , Pennsylvania , branch of the fictional Dunder Mifflin Paper Company . In this episode , Andy Bernard ( Ed Helms ) attempts to make everyone 's Christmas wishes come true , including those of a drunken Erin Hannon ( Ellie Kemper ) . Meanwhile , Dwight Schrute ( Rainn Wilson ) and Jim Halpert ( John Krasinski ) are entangled in an escalating prank war wherein one attempts to frame the other . 
