 At the end of 1997 , CSG co @-@ founder George Haddix retired , and former EVP Jack Pogge was appointed President and Chief Operating Officer in his place . In 1999 CSG began constructing a new bill processing center in Florida in a deal with local government , which expanded roads and provided other incentives . In 2002 , CSG acquired the billing software interests of Lucent Technologies for $ 260 million . The deal was estimated to increase CSG 's revenues by 38 percent and its headcount by 65 percent . 200 Lucent employees were laid off as a result of the acquisition . An additional 100 - 150 CSG employees were laid off later that year in response to poor economic conditions . 
