 The boy 's mother said that the video had helped him to deal with his depression . After watching Capaldi 's message , Ross Goodall stated that his son 's behaviour patterns changed markedly . This change included the ability to comfort his sister and step out of his day @-@ to @-@ day routine . Ross Goodall said after watching the video his son smiled for the first time since his grandmother died . The family framed the letter from Capaldi that came before the video message , and Ross Goodall said Thomas looked at it when he felt distressed . 
