 However , Narissa had witnessed everything in her crystal ball , so she meets Giselle while the peasant runs off to marry Edward . Narissa , disguised as an old hag , tricks Giselle and exiles her to the real world of Earth by falling through a portal in a well that leads to a sewer hole in New York City 's Times Square . Meanwhile , a divorce lawyer named Robert prepares to propose to his longtime girlfriend Nancy , much to the dismay of Morgan , his young daughter who thinks she 'll be an evil stepmother . While Robert and Morgan are heading home , they see a confused Giselle trying to enter a brightly lit pink castle on a billboard which she has mistaken for the Andalasian palace . Luckily , Robert rescues her after she falls off , and he begrudgingly lets Giselle to stay at his apartment at the insistence of his daughter . Morgan thinks Giselle is a princess because of her wedding gown . As Giselle sleeps on the couch , Robert feels sorry for her . 
