text: You e-mail your tale of woe--inferior products , ignorant customer service--to shoppingavenger @ slate.com , and the Shopping Avenger will use his reporting skills , which have been described by some as almost supernatural in scope ( and have been described by others as adequate and sort of pathetic ) to extract on your behalf grudging apologies from faceless bureaucrats at Fortune 500 companies .
  
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  Send Shopping Avenger an email , and they might help resolve your tale of woe .