text: The practices were ( 1 ) demonstrating top leadership commitment ; ( 2 ) engaging employee unions in making changes ; ( 3 ) training employees to enhance their knowledge , skills , and abilities ; ( 4 ) using employee teams to help accomplish agency missions ; ( 5 ) involving employees in planning , and sharing performance information ; and ( 6 ) delegating authorities to frontline employees .
  
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  The practice was demonstrating and following leadership .