The hotel I manage has been noticed by the health department for neglecting some hygiene standards. This could damage our customer reviews, how can I resolve this hygiene issue without making it public?
user
One way to improve your hygiene standard without making it public is to implement a staff training program that focuses on the health department’s recommendations and guidelines. You could assign responsibility to specific departments/staff such as maintenance, housekeeping and food service teams so that each area works together to ensure compliance with the health department regulations. It might be helpful to establish checklists of cleanliness procedures you would like them to follow in order to guarantee maximum hygiene standards, in both employee work areas as well as customer facing areas.
assistant
The hotel I manage has been noticed by the health department for neglecting some hygiene standards. This could damage our customer reviews, how can I resolve this hygiene issue without making it public?
user
The best way to handle this hygiene issue is to communicate with your local health department. Provide the necessary actions taken to fix the problem and explain any changes that have been made in order to maintain good health standards in your hotel. Keep open communication so that violations aren’t repeated, and ensure customers are aware of the corrective actions you’ve taken through effective customer engagement. Above all, proactively address complaints with positive feedback from satisfied guests, as it will help counteract any negative feedback regarding hygiene standards at your hotel.
assistant
The hotel I manage has been noticed by the health department for neglecting some hygiene standards. This could damage our customer reviews, how can I resolve this hygiene issue without making it public?