How can I resolve an issue without making it public where a customer is complaining about food made with some ingredients that might not be fresh in my small restaurant?
user
In the case of a customer complaining about food made with ingredients that may not be fresh, the best course of action would be to first apologize to the customer and assure them that measures have been taken to ensure their satisfaction. Additionally, you could offer them a discount or complimentary menu item as an apology. You could also ask permission from the customer to contact and speak with your supplier so they can investigate if indeed there was any problem with their delivery. If it turns out that there was some lack of freshness in ingredients used, you should provide documentation from your supplier acknowledging the issue for future reference and better consumer trust.
assistant
How can I resolve an issue without making it public where a customer is complaining about food made with some ingredients that might not be fresh in my small restaurant?
user
Ask the customer to provide evidence of the alleged unsavoriness of the food. You could offer them a replacement or a refund if their claim is legitimate.
assistant
How can I resolve an issue without making it public where a customer is complaining about food made with some ingredients that might not be fresh in my small restaurant?