How should we respond when faced with threats or acts of verbal aggression?
user
When faced with threats or acts of verbal aggression, it is best to take a relaxed and low-conflict approach. Avoid engaging in a negative exchange, and remain as objective and neutral as possible. Listen actively and let the other person know that you are not dismissing them but rather validating their emotions. You can also try taking a time out if needed; just make sure to come back ready for productive dialogue once the moment passes.
assistant
How should we respond when faced with threats or acts of verbal aggression?
user
We should remain calm and focused, don't engage in any provocative discussions, document the event, ask for help from a trusted authority figure or remove yourself from the situation.
assistant
How should we respond when faced with threats or acts of verbal aggression?