text: import Layout from "../src/components/Layout";
  
  export default function Return() {
    return (
      <Layout>
        <div className="policy policy-container container mx-auto my-32 px-4 xl:px-0">
          <h1 className="text-2xl mb-5 uppercase"> Return & Refund Policy</h1>
          <div class="page-content">
            <p>
              We have a 14 days return policy, which means that you have 14 days
              after receiving your item to request a return.
            </p>
            <p>
              To be eligible for a return, your item must be in the same condition
              in which you received it, unworn or unused, with tags, and in its
              original packaging. You will also need the receipt or proof of
              purchase.
            </p>
            <p>
              – Items returned must be in their unused condition with the original
              packing. We do not accept a returned item that’s worn, damaged,
              washed or altered in any way.
            </p>
            <p>
              – We will not issue a return or a refund if you will not provide us
              with proof such as videos/photos that the item is broken or damaged.
            </p>
            <p>
              – We do not accept packages returned using C.O.D. service. Return
              shipping charges are non-refundable.
            </p>
            <p>
              – We do not accept returned items that are for sale. ALL SALES ARE
              FINAL.
            </p>
            <p>
              <strong>FINAL SALE</strong>
            </p>
            <p>
              All clearance or discounted items are FINAL SALE and are not
              eligible for return or exchange.
            </p>
            <p>
              To start a return, you can contact us at contact@pilore.com. If your
              return is accepted, we will send you a return label, along with
              instructions on how and where to send your package. Items returned
              to us (UK Warehouse) without first requesting a return will not be
              accepted.
            </p>
            <p>
              You can always contact us for any questions regarding returns at
              info@pilore.com
            </p>
            <p>
              If your item is incorrect it must be reported to us within 24 hours
              of receipt of delivery via email (info@pilore.com) – please note
              that if it is not reported within the specified time period you will
              not receive a refund.
            </p>
            <p>
              Once an incorrect item has been processed through our facility we
              will refund up to <strong>$7.00 </strong>for shipping costs.&nbsp;
            </p>
            <p>
              Merchandise can be returned to our distribution centre. All packages
              must have a tracking number as lost packages without tracking
              information will not receive a refund.&nbsp;
            </p>
            <p>
              Original shipping fees are not refundable and return shipping costs
              are the customers responsibility.
            </p>
            <p>
              Refunds will be issued within 7-10 business days of receipt of
              delivery of your package. Please account for institutional
              processing times.
            </p>
            <p>
              If unauthorized items are returned and received by our facility a
              50% handling fee will be charged.
            </p>
            <p>
              <strong>Charges</strong>
            </p>
            <p>
              As a small business, we do require the customer to cover the
              returning postage
            </p>
            <p>
              <strong>Damages and problems</strong>
            </p>
            <p>
              Please inspect your order as soon as you receive it and contact us
              immediately if the item is defective, damaged or if you receive the
              wrong item, so that we can assess the problem and correct it.&nbsp;
            </p>
            <p>
              Return items must be unworn/unwashed, free of any stains (including
              makeup), free of pet hair and free of any distinct smells/odors
              (including perfume or deodorant) with all product tags attached.
            </p>
            <p>
              If your item is defective it must be reported to us within 24 hours
              of receipt of delivery via email (info@pilore.com)
            </p>
            <p>
              <em>
                Please note that if a defect is not reported within the specified
                time period{" "}
              </em>
              <em>you will not receive a refund</em>.
            </p>
            <p>
              <strong>Exceptions / non refundable item</strong>
            </p>
            <p>
              Certain types of items cannot be returned, such as perishable goods
              (such as food, flowers or plants), custom-made products (such as
              special orders or personalized items) and personal care products
              (such as cosmetics). We also do not accept returns of hazardous
              materials, flammable liquids or gases. Please do not hesitate to
              contact us if you have any questions or concerns regarding your
              specific item.
            </p>
            <p>
              Unfortunately, we cannot accept returns of sale items or gift cards.
            </p>
            <p>
              <strong>Exchanges</strong>&nbsp;
            </p>
            <p>
              The fastest way to make sure you get what you want is to return the
              item you have and, once the return is accepted, make a separate
              purchase for the new item.
            </p>
            <p>
              <strong>Refunds</strong>
            </p>
            <p>
              We will notify you as soon as we have received and inspected your
              return and let you know whether or not the refund has been approved.
              If the refund is approved, you will automatically be refunded
              according to your original payment method. Please keep in mind that
              it may take some time for your bank or credit card company to
              process and ship the refund. The product must be returned in its
              original packaging and cannot have been used beforehand.
            </p>
            <p>
              <strong>Cancellations</strong>
            </p>
            <p>
              Unfortunately, once an order has been placed, it cannot be cancelled
              or changed because we begin sending it to the processing service
              immediately. For further inquiries please contact us:{" "}
              <em>info@pilore.com</em> and include your order number.&nbsp;&nbsp;
            </p>
            <p>
              <strong>Refused &amp; Undeliverable Packages</strong>
            </p>
            <p>
              Orders that are refused by the customer upon delivery and orders
              that were rendered “undeliverable” by the courier will be subject to
              a $7.00 handling fee.
            </p>
          </div>
        </div>
      </Layout>
    );
  }
  