text: CHEER_LIST=['hi','hello','How are you', 'hey']
  BYE_LIST=['yes! thanks','yes! thank you','thank you','goodbye','bye', 'thanks']
  ADMIN=['Zhipeng Chang']
  SUPPORT_USER_ID = ['<users/107686237770712793227>']
  GROUP = "google"
  
  QUESTION_DIC = {
  "Chatbot type": [1, "select detailed_decription, description from ARADMIN.HPD_HELP_DESK WHERE manufacturer = 'Google Inc'"], 
  'Opportunities for COE': [2, "This answer will be updated by one of our supporting staffs soon ..."],
  'Use cases in industry': [3, "This answer will be updated by one of our supporting staffs soon ..."],
  'Use cases in municipal government': [4, "This answer will be updated by one of our supporting staffs soon ..."],
  'Recommendations for COE': [5, "This answer will be updated by one of our supporting staffs soon ..."],
  'Benefits for COE': [6, "This answer will be updated by one of our supporting staffs soon ..."],
  'Use cases for COE': [7, "This answer will be updated by one of our supporting staffs soon ..."],
  'Next steps': [8, "This answer will be updated by one of our supporting staffs soon ..."],
  
  "How to add a sheet into a google spreadsheet": [9, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to delegate meetings": [10, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to register to vote": [11, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to see who is part of a google distribution list": [12, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to send a Word Doc": [13, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to change settings to a shared folder": [14, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to change ownership of a folder in google drive": [15, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to do a bulk move of email": [16, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to figure out who is in a group": [17, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to use draw.io": [18, "This answer will be updated by one of our supporting staffs soon ..."],
  "How many ounces in a gallon": [19, "This answer will be updated by one of our supporting staffs soon ..."],
  "How many weeks in a year": [20, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to use draw.io": [21, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to add shared calendar": [22, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to bulk delete email": [23, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to save full emails including attachments to shared drive": [24, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to copy a google document with complete markup  of comments and changes": [25, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to set a document on the web page to ask if you want to make a copy": [26, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to remove his name when sending emails on behalf of": [27, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to make reservations for Recurring general meetings": [28, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to connect with the chromebox": [29, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to clear cache from Internet Explorer": [30, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to inert a textbox in google docs": [31, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to disable Auto Correct in Google mail": [32, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to get an original template back in Google Docs after it has been modified": [33, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to log into Google Mail": [34, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to locate completed form": [35, "This answer will be updated by one of our supporting staffs soon ...", "link"],
  "How to manage Google Group": [36, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to save emails on Flash drive": [37, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to look up an owner of a Calendar": [38, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to create appointment slots": [39, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to add members to business shared account (BSA)": [40, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to redirect a google page to another site": [41, "This answer will be updated by one of our supporting staffs soon ..."],
  "What is the biggest size email you can send": [42, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to convert pdf to excel": [43, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to open PDF in Chrome": [44, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to open Chrome ": [45, "This answer will be updated by one of our supporting staffs soon ..."],
  "How to set Chrome as default browser": [46, "This answer will be updated by one of our supporting staffs soon ..."],
  }
  