text: # encoding: utf-8
  import datetime
  from south.db import db
  from south.v2 import SchemaMigration
  from django.db import models
  
  class Migration(SchemaMigration):
  
      def forwards(self, orm):
          
          # Adding model 'Queue'
          db.create_table('helpdesk_queue', (
              ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
              ('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
              ('slug', self.gf('django.db.models.fields.SlugField')(max_length=50, db_index=True)),
              ('email_address', self.gf('django.db.models.fields.EmailField')(max_length=75, null=True, blank=True)),
              ('locale', self.gf('django.db.models.fields.CharField')(max_length=10, null=True, blank=True)),
              ('allow_public_submission', self.gf('django.db.models.fields.BooleanField')(default=False)),
              ('allow_email_submission', self.gf('django.db.models.fields.BooleanField')(default=False)),
              ('escalate_days', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
              ('new_ticket_cc', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
              ('updated_ticket_cc', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
              ('email_box_type', self.gf('django.db.models.fields.CharField')(max_length=5, null=True, blank=True)),
              ('email_box_host', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
              ('email_box_port', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
              ('email_box_ssl', self.gf('django.db.models.fields.BooleanField')(default=False)),
              ('email_box_user', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
              ('email_box_pass', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
              ('email_box_imap_folder', self.gf('django.db.models.fields.CharField')(max_length=100, null=True, blank=True)),
              ('email_box_interval', self.gf('django.db.models.fields.IntegerField')(default='5', null=True, blank=True)),
              ('email_box_last_check', self.gf('django.db.models.fields.DateTimeField')(null=True, blank=True)),
          ))
          db.send_create_signal('helpdesk', ['Queue'])
  
          # Adding model 'Ticket'
          db.create_table('helpdesk_ticket', (
              ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
              ('title', self.gf('django.db.models.fields.CharField')(max_length=200)),
              ('queue', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Queue'])),
              ('created', self.gf('django.db.models.fields.DateTimeField')(blank=True)),
              ('modified', self.gf('django.db.models.fields.DateTimeField')(blank=True)),
              ('submitter_email', self.gf('django.db.models.fields.EmailField')(max_length=75, null=True, blank=True)),
              ('assigned_to', self.gf('django.db.models.fields.related.ForeignKey')(related_name='assigned_to', blank=True, null=True, to=orm['auth.User'])),
              ('status', self.gf('django.db.models.fields.IntegerField')(default=1)),
              ('on_hold', self.gf('django.db.models.fields.BooleanField')(default=False)),
              ('description', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
              ('resolution', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
              ('priority', self.gf('django.db.models.fields.IntegerField')(default=3, blank=3)),
              ('last_escalation', self.gf('django.db.models.fields.DateTimeField')(null=True, blank=True)),
          ))
          db.send_create_signal('helpdesk', ['Ticket'])
  
          # Adding model 'FollowUp'
          db.create_table('helpdesk_followup', (
              ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
              ('ticket', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Ticket'])),
              ('date', self.gf('django.db.models.fields.DateTimeField')(default=datetime.datetime(2011, 4, 27, 15, 17, 4, 272904))),
              ('title', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
              ('comment', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
              ('public', self.gf('django.db.models.fields.BooleanField')(default=False)),
              ('user', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['auth.User'], null=True, blank=True)),
              ('new_status', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
          ))
          db.send_create_signal('helpdesk', ['FollowUp'])
  
          # Adding model 'TicketChange'
          db.create_table('helpdesk_ticketchange', (
              ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
              ('followup', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.FollowUp'])),
              ('field', self.gf('django.db.models.fields.CharField')(max_length=100)),
              ('old_value', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
              ('new_value', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
          ))
          db.send_create_signal('helpdesk', ['TicketChange'])
  
          # Adding model 'Attachment'
          db.create_table('helpdesk_attachment', (
              ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
              ('followup', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.FollowUp'])),
              ('file', self.gf('django.db.models.fields.files.FileField')(max_length=100)),
              ('filename', self.gf('django.db.models.fields.CharField')(max_length=100)),
              ('mime_type', self.gf('django.db.models.fields.CharField')(max_length=30)),
              ('size', self.gf('django.db.models.fields.IntegerField')()),
          ))
          db.send_create_signal('helpdesk', ['Attachment'])
  
          # Adding model 'PreSetReply'
          db.create_table('helpdesk_presetreply', (
              ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
              ('name', self.gf('django.db.models.fields.CharField')(max_length=100)),
              ('body', self.gf('django.db.models.fields.TextField')()),
          ))
          db.send_create_signal('helpdesk', ['PreSetReply'])
  
          # Adding M2M table for field queues on 'PreSetReply'
          db.create_table('helpdesk_presetreply_queues', (
              ('id', models.AutoField(verbose_name='ID', primary_key=True, auto_created=True)),
              ('presetreply', models.ForeignKey(orm['helpdesk.presetreply'], null=False)),
              ('queue', models.ForeignKey(orm['helpdesk.queue'], null=False))
          ))
          db.create_unique('helpdesk_presetreply_queues', ['presetreply_id', 'queue_id'])
  
          # Adding model 'EscalationExclusion'
          db.create_table('helpdesk_escalationexclusion', (
              ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
              ('name', self.gf('django.db.models.fields.CharField')(max_length=100)),
              ('date', self.gf('django.db.models.fields.DateField')()),
          ))
          db.send_create_signal('helpdesk', ['EscalationExclusion'])
  
          # Adding M2M table for field queues on 'EscalationExclusion'
          db.create_table('helpdesk_escalationexclusion_queues', (
              ('id', models.AutoField(verbose_name='ID', primary_key=True, auto_created=True)),
              ('escalationexclusion', models.ForeignKey(orm['helpdesk.escalationexclusion'], null=False)),
              ('queue', models.ForeignKey(orm['helpdesk.queue'], null=False))
          ))
          db.create_unique('helpdesk_escalationexclusion_queues', ['escalationexclusion_id', 'queue_id'])
  
          # Adding model 'EmailTemplate'
          db.create_table('helpdesk_emailtemplate', (
              ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
              ('template_name', self.gf('django.db.models.fields.CharField')(max_length=100)),
              ('subject', self.gf('django.db.models.fields.CharField')(max_length=100)),
              ('heading', self.gf('django.db.models.fields.CharField')(max_length=100)),
              ('plain_text', self.gf('django.db.models.fields.TextField')()),
              ('html', self.gf('django.db.models.fields.TextField')()),
              ('locale', self.gf('django.db.models.fields.CharField')(max_length=10, null=True, blank=True)),
          ))
          db.send_create_signal('helpdesk', ['EmailTemplate'])
  
          # Adding model 'KBCategory'
          db.create_table('helpdesk_kbcategory', (
              ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
              ('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
              ('slug', self.gf('django.db.models.fields.SlugField')(max_length=50, db_index=True)),
              ('description', self.gf('django.db.models.fields.TextField')()),
          ))
          db.send_create_signal('helpdesk', ['KBCategory'])
  
          # Adding model 'KBItem'
          db.create_table('helpdesk_kbitem', (
              ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
              ('category', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.KBCategory'])),
              ('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
              ('question', self.gf('django.db.models.fields.TextField')()),
              ('answer', self.gf('django.db.models.fields.TextField')()),
              ('votes', self.gf('django.db.models.fields.IntegerField')(default=0)),
              ('recommendations', self.gf('django.db.models.fields.IntegerField')(default=0)),
              ('last_updated', self.gf('django.db.models.fields.DateTimeField')(blank=True)),
          ))
          db.send_create_signal('helpdesk', ['KBItem'])
  
          # Adding model 'SavedSearch'
          db.create_table('helpdesk_savedsearch', (
              ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
              ('user', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['auth.User'])),
              ('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
              ('shared', self.gf('django.db.models.fields.BooleanField')(default=False)),
              ('query', self.gf('django.db.models.fields.TextField')()),
          ))
          db.send_create_signal('helpdesk', ['SavedSearch'])
  
          # Adding model 'UserSettings'
          db.create_table('helpdesk_usersettings', (
              ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
              ('user', self.gf('django.db.models.fields.related.OneToOneField')(to=orm['auth.User'], unique=True)),
              ('settings_pickled', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
          ))
          db.send_create_signal('helpdesk', ['UserSettings'])
  
          # Adding model 'IgnoreEmail'
          db.create_table('helpdesk_ignoreemail', (
              ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
              ('name', self.gf('django.db.models.fields.CharField')(max_length=100)),
              ('date', self.gf('django.db.models.fields.DateField')(blank=True)),
              ('email_address', self.gf('django.db.models.fields.CharField')(max_length=150)),
              ('keep_in_mailbox', self.gf('django.db.models.fields.BooleanField')(default=False)),
          ))
          db.send_create_signal('helpdesk', ['IgnoreEmail'])
  
          # Adding M2M table for field queues on 'IgnoreEmail'
          db.create_table('helpdesk_ignoreemail_queues', (
              ('id', models.AutoField(verbose_name='ID', primary_key=True, auto_created=True)),
              ('ignoreemail', models.ForeignKey(orm['helpdesk.ignoreemail'], null=False)),
              ('queue', models.ForeignKey(orm['helpdesk.queue'], null=False))
          ))
          db.create_unique('helpdesk_ignoreemail_queues', ['ignoreemail_id', 'queue_id'])
  
          # Adding model 'TicketCC'
          db.create_table('helpdesk_ticketcc', (
              ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
              ('ticket', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Ticket'])),
              ('user', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['auth.User'], null=True, blank=True)),
              ('email', self.gf('django.db.models.fields.EmailField')(max_length=75, null=True, blank=True)),
              ('can_view', self.gf('django.db.models.fields.BooleanField')(default=False)),
              ('can_update', self.gf('django.db.models.fields.BooleanField')(default=False)),
          ))
          db.send_create_signal('helpdesk', ['TicketCC'])
  
          # Adding model 'CustomField'
          db.create_table('helpdesk_customfield', (
              ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
              ('name', self.gf('django.db.models.fields.SlugField')(max_length=50, unique=True, db_index=True)),
              ('label', self.gf('django.db.models.fields.CharField')(max_length='30')),
              ('help_text', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
              ('data_type', self.gf('django.db.models.fields.CharField')(max_length=100)),
              ('max_length', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
              ('decimal_places', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
              ('list_values', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
              ('required', self.gf('django.db.models.fields.BooleanField')(default=False)),
              ('staff_only', self.gf('django.db.models.fields.BooleanField')(default=False)),
          ))
          db.send_create_signal('helpdesk', ['CustomField'])
  
          # Adding model 'TicketCustomFieldValue'
          db.create_table('helpdesk_ticketcustomfieldvalue', (
              ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
              ('ticket', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Ticket'])),
              ('field', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.CustomField'])),
              ('value', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
          ))
          db.send_create_signal('helpdesk', ['TicketCustomFieldValue'])
  
          # Adding unique constraint on 'TicketCustomFieldValue', fields ['ticket', 'field']
          db.create_unique('helpdesk_ticketcustomfieldvalue', ['ticket_id', 'field_id'])
  
  
      def backwards(self, orm):
          
          # Removing unique constraint on 'TicketCustomFieldValue', fields ['ticket', 'field']
          db.delete_unique('helpdesk_ticketcustomfieldvalue', ['ticket_id', 'field_id'])
  
          # Deleting model 'Queue'
          db.delete_table('helpdesk_queue')
  
          # Deleting model 'Ticket'
          db.delete_table('helpdesk_ticket')
  
          # Deleting model 'FollowUp'
          db.delete_table('helpdesk_followup')
  
          # Deleting model 'TicketChange'
          db.delete_table('helpdesk_ticketchange')
  
          # Deleting model 'Attachment'
          db.delete_table('helpdesk_attachment')
  
          # Deleting model 'PreSetReply'
          db.delete_table('helpdesk_presetreply')
  
          # Removing M2M table for field queues on 'PreSetReply'
          db.delete_table('helpdesk_presetreply_queues')
  
          # Deleting model 'EscalationExclusion'
          db.delete_table('helpdesk_escalationexclusion')
  
          # Removing M2M table for field queues on 'EscalationExclusion'
          db.delete_table('helpdesk_escalationexclusion_queues')
  
          # Deleting model 'EmailTemplate'
          db.delete_table('helpdesk_emailtemplate')
  
          # Deleting model 'KBCategory'
          db.delete_table('helpdesk_kbcategory')
  
          # Deleting model 'KBItem'
          db.delete_table('helpdesk_kbitem')
  
          # Deleting model 'SavedSearch'
          db.delete_table('helpdesk_savedsearch')
  
          # Deleting model 'UserSettings'
          db.delete_table('helpdesk_usersettings')
  
          # Deleting model 'IgnoreEmail'
          db.delete_table('helpdesk_ignoreemail')
  
          # Removing M2M table for field queues on 'IgnoreEmail'
          db.delete_table('helpdesk_ignoreemail_queues')
  
          # Deleting model 'TicketCC'
          db.delete_table('helpdesk_ticketcc')
  
          # Deleting model 'CustomField'
          db.delete_table('helpdesk_customfield')
  
          # Deleting model 'TicketCustomFieldValue'
          db.delete_table('helpdesk_ticketcustomfieldvalue')
  
  
      models = {
          'auth.group': {
              'Meta': {'object_name': 'Group'},
              'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
              'name': ('django.db.models.fields.CharField', [], {'max_length': '80', 'unique': 'True'}),
              'permissions': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Permission']", 'symmetrical': 'False', 'blank': 'True'})
          },
          'auth.permission': {
              'Meta': {'ordering': "('content_type__app_label', 'content_type__model', 'codename')", 'unique_together': "(('content_type', 'codename'),)", 'object_name': 'Permission'},
              'codename': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
              'content_type': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['contenttypes.ContentType']"}),
              'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
              'name': ('django.db.models.fields.CharField', [], {'max_length': '50'})
          },
          'auth.user': {
              'Meta': {'object_name': 'User'},
              'date_joined': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime.now'}),
              'email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'blank': 'True'}),
              'first_name': ('django.db.models.fields.CharField', [], {'max_length': '30', 'blank': 'True'}),
              'groups': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Group']", 'symmetrical': 'False', 'blank': 'True'}),
              'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
              'is_active': ('django.db.models.fields.BooleanField', [], {'default': 'True'}),
              'is_staff': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
              'is_superuser': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
              'last_login': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime.now'}),
              'last_name': ('django.db.models.fields.CharField', [], {'max_length': '30', 'blank': 'True'}),
              'password': ('django.db.models.fields.CharField', [], {'max_length': '128'}),
              'user_permissions': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Permission']", 'symmetrical': 'False', 'blank': 'True'}),
              'username': ('django.db.models.fields.CharField', [], {'max_length': '30', 'unique': 'True'})
          },
          'contenttypes.contenttype': {
              'Meta': {'ordering': "('name',)", 'unique_together': "(('app_label', 'model'),)", 'object_name': 'ContentType', 'db_table': "'django_content_type'"},
              'app_label': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
              'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
              'model': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
              'name': ('django.db.models.fields.CharField', [], {'max_length': '100'})
          },
          'helpdesk.attachment': {
              'Meta': {'ordering': "['filename']", 'object_name': 'Attachment'},
              'file': ('django.db.models.fields.files.FileField', [], {'max_length': '100'}),
              'filename': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
              'followup': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.FollowUp']"}),
              'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
              'mime_type': ('django.db.models.fields.CharField', [], {'max_length': '30'}),
              'size': ('django.db.models.fields.IntegerField', [], {})
          },
          'helpdesk.customfield': {
              'Meta': {'object_name': 'CustomField'},
              'data_type': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
              'decimal_places': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
              'help_text': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
              'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
              'label': ('django.db.models.fields.CharField', [], {'max_length': "'30'"}),
              'list_values': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
              'max_length': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
              'name': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'unique': 'True', 'db_index': 'True'}),
              'required': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
              'staff_only': ('django.db.models.fields.BooleanField', [], {'default': 'False'})
          },
          'helpdesk.emailtemplate': {
              'Meta': {'ordering': "['template_name', 'locale']", 'object_name': 'EmailTemplate'},
              'heading': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
              'html': ('django.db.models.fields.TextField', [], {}),
              'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
              'locale': ('django.db.models.fields.CharField', [], {'max_length': '10', 'null': 'True', 'blank': 'True'}),
              'plain_text': ('django.db.models.fields.TextField', [], {}),
              'subject': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
              'template_name': ('django.db.models.fields.CharField', [], {'max_length': '100'})
          },
          'helpdesk.escalationexclusion': {
              'Meta': {'object_name': 'EscalationExclusion'},
              'date': ('django.db.models.fields.DateField', [], {}),
              'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
              'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
              'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
          },
          'helpdesk.followup': {
              'Meta': {'ordering': "['date']", 'object_name': 'FollowUp'},
              'comment': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
              'date': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime(2011, 4, 27, 15, 17, 4, 272904)'}),
              'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
              'new_status': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
              'public': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
              'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
              'title': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
              'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']", 'null': 'True', 'blank': 'True'})
          },
          'helpdesk.ignoreemail': {
              'Meta': {'object_name': 'IgnoreEmail'},
              'date': ('django.db.models.fields.DateField', [], {'blank': 'True'}),
              'email_address': ('django.db.models.fields.CharField', [], {'max_length': '150'}),
              'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
              'keep_in_mailbox': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
              'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
              'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
          },
          'helpdesk.kbcategory': {
              'Meta': {'ordering': "['title']", 'object_name': 'KBCategory'},
              'description': ('django.db.models.fields.TextField', [], {}),
              'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
              'slug': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'db_index': 'True'}),
              'title': ('django.db.models.fields.CharField', [], {'max_length': '100'})
          },
          'helpdesk.kbitem': {
              'Meta': {'ordering': "['title']", 'object_name': 'KBItem'},
              'answer': ('django.db.models.fields.TextField', [], {}),
              'category': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.KBCategory']"}),
              'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
              'last_updated': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
              'question': ('django.db.models.fields.TextField', [], {}),
              'recommendations': ('django.db.models.fields.IntegerField', [], {'default': '0'}),
              'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
              'votes': ('django.db.models.fields.IntegerField', [], {'default': '0'})
          },
          'helpdesk.presetreply': {
              'Meta': {'ordering': "['name']", 'object_name': 'PreSetReply'},
              'body': ('django.db.models.fields.TextField', [], {}),
              'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
              'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
              'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
          },
          'helpdesk.queue': {
              'Meta': {'ordering': "('title',)", 'object_name': 'Queue'},
              'allow_email_submission': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
              'allow_public_submission': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
              'email_address': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
              'email_box_host': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
              'email_box_imap_folder': ('django.db.models.fields.CharField', [], {'max_length': '100', 'null': 'True', 'blank': 'True'}),
              'email_box_interval': ('django.db.models.fields.IntegerField', [], {'default': "'5'", 'null': 'True', 'blank': 'True'}),
              'email_box_last_check': ('django.db.models.fields.DateTimeField', [], {'null': 'True', 'blank': 'True'}),
              'email_box_pass': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
              'email_box_port': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
              'email_box_ssl': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
              'email_box_type': ('django.db.models.fields.CharField', [], {'max_length': '5', 'null': 'True', 'blank': 'True'}),
              'email_box_user': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
              'escalate_days': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
              'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
              'locale': ('django.db.models.fields.CharField', [], {'max_length': '10', 'null': 'True', 'blank': 'True'}),
              'new_ticket_cc': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
              'slug': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'db_index': 'True'}),
              'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
              'updated_ticket_cc': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'})
          },
          'helpdesk.savedsearch': {
              'Meta': {'object_name': 'SavedSearch'},
              'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
              'query': ('django.db.models.fields.TextField', [], {}),
              'shared': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
              'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
              'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']"})
          },
          'helpdesk.ticket': {
              'Meta': {'object_name': 'Ticket'},
              'assigned_to': ('django.db.models.fields.related.ForeignKey', [], {'related_name': "'assigned_to'", 'blank': 'True', 'null': 'True', 'to': "orm['auth.User']"}),
              'created': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
              'description': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
              'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
              'last_escalation': ('django.db.models.fields.DateTimeField', [], {'null': 'True', 'blank': 'True'}),
              'modified': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
              'on_hold': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
              'priority': ('django.db.models.fields.IntegerField', [], {'default': '3', 'blank': '3'}),
              'queue': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Queue']"}),
              'resolution': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
              'status': ('django.db.models.fields.IntegerField', [], {'default': '1'}),
              'submitter_email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
              'title': ('django.db.models.fields.CharField', [], {'max_length': '200'})
          },
          'helpdesk.ticketcc': {
              'Meta': {'object_name': 'TicketCC'},
              'can_update': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
              'can_view': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
              'email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
              'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
              'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
              'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']", 'null': 'True', 'blank': 'True'})
          },
          'helpdesk.ticketchange': {
              'Meta': {'object_name': 'TicketChange'},
              'field': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
              'followup': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.FollowUp']"}),
              'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
              'new_value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
              'old_value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'})
          },
          'helpdesk.ticketcustomfieldvalue': {
              'Meta': {'unique_together': "(('ticket', 'field'),)", 'object_name': 'TicketCustomFieldValue'},
              'field': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.CustomField']"}),
              'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
              'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
              'value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'})
          },
          'helpdesk.usersettings': {
              'Meta': {'object_name': 'UserSettings'},
              'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
              'settings_pickled': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
              'user': ('django.db.models.fields.related.OneToOneField', [], {'to': "orm['auth.User']", 'unique': 'True'})
          }
      }
  
      complete_apps = ['helpdesk']
  