text: # -*- coding: utf-8 -*-
  ##############################################################################
  #
  #    OpenERP, Open Source Management Solution
  #    Copyright (C) 2004-2010 Tiny SPRL (<http://tiny.be>).
  #
  #    This program is free software: you can redistribute it and/or modify
  #    it under the terms of the GNU Affero General Public License as
  #    published by the Free Software Foundation, either version 3 of the
  #    License, or (at your option) any later version.
  #
  #    This program is distributed in the hope that it will be useful,
  #    but WITHOUT ANY WARRANTY; without even the implied warranty of
  #    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
  #    GNU Affero General Public License for more details.
  #
  #    You should have received a copy of the GNU Affero General Public License
  #    along with this program.  If not, see <http://www.gnu.org/licenses/>.
  #
  ##############################################################################
  
  
  {
      'name': 'Helpdesk',
      'category': 'Customer Relationship Management', 
      'version': '1.0',
      'description': """
  Helpdesk Management.
  ====================
  
  Like records and processing of claims, Helpdesk and Support are good tools
  to trace your interventions. This menu is more adapted to oral communication,
  which is not necessarily related to a claim. Select a customer, add notes
  and categorize your interventions with a channel and a priority level.
      """,
      'author': 'OpenERP SA',
      'website': 'https://www.odoo.com',
      'depends': ['crm'],
      'data': [
          'crm_helpdesk_view.xml',
          'crm_helpdesk_menu.xml',
          'security/ir.model.access.csv',
          'report/crm_helpdesk_report_view.xml',
          'crm_helpdesk_data.xml',
      ],
      'demo': ['crm_helpdesk_demo.xml'],
      'test': ['test/process/help-desk.yml'],
      'installable': True,
      'auto_install': False,
      'images': ['images/helpdesk_analysis.jpeg','images/helpdesk_categories.jpeg','images/helpdesk_requests.jpeg'],
  }
  
  # vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4:
  