text: RESPONSE_TICKET = {
      'parent': '', 'made_sla': 'false', 'caused_by': '', 'watch_list': '', 'upon_reject': '',
      'sys_updated_on': '2020-04-02 14:03:31',
      'child_incidents': '', 'hold_reason': '', 'approval_history': '', 'number': 'INC0000039', 'resolved_by': '',
      'sys_updated_by': 'admin',
      'opened_by': {'link': 'demisto.com', 'value': 'test'},
      'user_input': '', 'sys_created_on': '2019-09-05 00:42:29',
      'sys_domain': {'link': 'demisto.com', 'value': 'global'}, 'state': '1', 'sys_created_by': 'admin',
      'knowledge': 'false', 'order': '', 'calendar_stc': '', 'closed_at': '',
      'cmdb_ci': {'link': 'demisto.com', 'value': 'test'}, 'delivery_plan': '', 'impact': '2', 'active': 'true',
      'work_notes_list': '', 'business_service': '', 'priority': '4', 'sys_domain_path': '/', 'rfc': '',
      'time_worked': '', 'expected_start': '', 'opened_at': '2019-09-05 00:41:01', 'business_duration': '',
      'group_list': '', 'work_end': '', 'caller_id': {'link': 'demisto.com', 'value': 'test'},
      'reopened_time': '', 'resolved_at': '', 'approval_set': '', 'subcategory': '', 'work_notes': '',
      'short_description': 'Trouble getting to Oregon mail server', 'close_code': '', 'correlation_display': '',
      'delivery_task': '', 'work_start': '', 'assignment_group': {'link': 'demisto.com', 'value': 'test'},
      'additional_assignee_list': '', 'business_stc': '',
      'description': 'Unable to access Oregon mail server. Is it down?', 'calendar_duration': '', 'close_notes': '',
      'notify': '1', 'sys_class_name': 'incident', 'closed_by': '', 'follow_up': '', 'parent_incident': '',
      'sys_id': 'sys_id', 'contact_type': 'phone', 'reopened_by': '', 'incident_state': '1', 'urgency': '3',
      'problem_id': '', 'company': {'link': 'demisto.com', 'value': 'test'}, 'reassignment_count': '',
      'u_custom_field_test': 'NYC', 'activity_due': '', 'assigned_to': '', 'severity': '3', 'comments': '',
      'approval': 'not requested', 'sla_due': '2019-09-26 00:41:01', 'comments_and_work_notes': '', 'due_date': '',
      'sys_mod_count': '8', 'reopen_count': '', 'sys_tags': '', 'escalation': '0', 'upon_approval': '',
      'correlation_id': '', 'location': {'link': 'demisto.com', 'value': 'test'}, 'category': 'network'
  }
  
  RESPONSE_TICKET_ASSIGNED = {
      'result': [
          {
              'parent': '', 'made_sla': 'false', 'caused_by': '', 'watch_list': '', 'upon_reject': '',
              'sys_updated_on': '2020-04-02 14:03:31',
              'child_incidents': '', 'hold_reason': '', 'approval_history': '', 'number': 'INC0000039', 'resolved_by': '',
              'sys_updated_by': 'admin',
              'opened_by': {'link': 'demisto.com', 'value': 'test'},
              'user_input': '', 'sys_created_on': '2019-09-05 00:42:29',
              'sys_domain': {'link': 'demisto.com', 'value': 'global'}, 'state': '1', 'sys_created_by': 'admin',
              'knowledge': 'false', 'order': '', 'calendar_stc': '', 'closed_at': '',
              'cmdb_ci': {'link': 'demisto.com', 'value': 'test'}, 'delivery_plan': '', 'impact': '2', 'active': 'true',
              'work_notes_list': '', 'business_service': '', 'priority': '4', 'sys_domain_path': '/', 'rfc': '',
              'time_worked': '', 'expected_start': '', 'opened_at': '2019-09-05 00:41:01', 'business_duration': '',
              'group_list': '', 'work_end': '', 'caller_id': {'link': 'demisto.com', 'value': 'test'},
              'reopened_time': '', 'resolved_at': '', 'approval_set': '', 'subcategory': '', 'work_notes': '',
              'short_description': 'Trouble getting to Oregon mail server', 'close_code': '', 'correlation_display': '',
              'delivery_task': '', 'work_start': '', 'assignment_group': {'link': 'demisto.com', 'value': 'test'},
              'additional_assignee_list': '', 'business_stc': '',
              'description': 'Unable to access Oregon mail server. Is it down?', 'calendar_duration': '',
              'close_notes': '', 'notify': '1', 'sys_class_name': 'incident',
              'closed_by': '', 'follow_up': '', 'parent_incident': '',
              'sys_id': 'sys_id', 'contact_type': 'phone', 'reopened_by': '', 'incident_state': '1', 'urgency': '3',
              'problem_id': '', 'company': {'link': 'demisto.com', 'value': 'test'}, 'reassignment_count': '',
              'u_custom_field_test': 'NYC', 'activity_due': '', 'assigned_to': {"link": "link", "value": "123"},
              'severity': '3', 'comments': '',
              'approval': 'not requested', 'sla_due': '2019-09-26 00:41:01',
              'comments_and_work_notes': '', 'due_date': '',
              'sys_mod_count': '8', 'reopen_count': '', 'sys_tags': '', 'escalation': '0', 'upon_approval': '',
              'correlation_id': '', 'location': {'link': 'demisto.com', 'value': 'test'}, 'category': 'network'
          }
      ]
  }
  
  RESPONSE_TICKET_MIRROR = {'result': [{
      'parent': '', 'made_sla': 'false', 'caused_by': '', 'watch_list': '', 'upon_reject': '',
      'sys_updated_on': '2020-04-02 14:03:31',
      'child_incidents': '', 'hold_reason': '', 'approval_history': '', 'number': 'INC0000039', 'resolved_by': '',
      'sys_updated_by': 'admin',
      'opened_by': {'link': 'demisto.com', 'value': 'test'},
      'user_input': '', 'sys_created_on': '2019-09-05 00:42:29',
      'sys_domain': {'link': 'demisto.com', 'value': 'global'}, 'state': '1', 'sys_created_by': 'admin',
      'knowledge': 'false', 'order': '', 'calendar_stc': '', 'closed_at': '',
      'cmdb_ci': {'link': 'demisto.com', 'value': 'test'}, 'delivery_plan': '', 'impact': '2', 'active': 'true',
      'work_notes_list': '', 'business_service': '', 'priority': '4', 'sys_domain_path': '/', 'rfc': '',
      'time_worked': '', 'expected_start': '', 'opened_at': '2019-09-05 00:41:01', 'business_duration': '',
      'group_list': '', 'work_end': '', 'caller_id': '',
      'reopened_time': '', 'resolved_at': '', 'approval_set': '', 'subcategory': '', 'work_notes': '',
      'short_description': 'Trouble getting to Oregon mail server', 'close_code': '', 'correlation_display': '',
      'delivery_task': '', 'work_start': '', 'assignment_group':
          {"link": "https://dev59633.service-now.com/api/now/table/sys_user_group/8a5055c9c61122780043563ef53438e3",
           "value": "8a5055c9c61122780043563ef53438e3"},
      'additional_assignee_list': '', 'business_stc': '',
      'description': 'Unable to access Oregon mail server. Is it down?', 'calendar_duration': '', 'close_notes': '',
      'notify': '1', 'sys_class_name': 'incident', 'closed_by': '', 'follow_up': '', 'parent_incident': '',
      'sys_id': 'sys_id', 'contact_type': 'phone', 'reopened_by': '', 'incident_state': '1', 'urgency': '3',
      'problem_id': '', 'company': {'link': 'demisto.com', 'value': 'test'}, 'reassignment_count': '',
      'u_custom_field_test': 'NYC', 'activity_due': '', 'assigned_to': '', 'severity': '3', 'comments': '',
      'approval': 'not requested', 'sla_due': '2019-09-26 00:41:01', 'comments_and_work_notes': '', 'due_date': '',
      'sys_mod_count': '8', 'reopen_count': '', 'sys_tags': '', 'escalation': '0', 'upon_approval': '',
      'correlation_id': '', 'location': {'link': 'demisto.com', 'value': 'test'}, 'category': 'network'
      }]
  }
  
  
  RESPONSE_CLOSING_TICKET_MIRROR = {'result': [{
      'parent': '', 'made_sla': 'false', 'caused_by': '', 'watch_list': '', 'upon_reject': '',
      'sys_updated_on': '2020-04-02 14:03:31',
      'child_incidents': '', 'hold_reason': '', 'approval_history': '', 'number': 'INC0000039', 'resolved_by': '',
      'sys_updated_by': 'admin',
      'opened_by': {'link': 'demisto.com', 'value': 'test'},
      'user_input': '', 'sys_created_on': '2019-09-05 00:42:29',
      'sys_domain': {'link': 'demisto.com', 'value': 'global'}, 'state': '1', 'sys_created_by': 'admin',
      'knowledge': 'false', 'order': '', 'calendar_stc': '', 'closed_at': '2019-09-10 00:41:01',
      'cmdb_ci': {'link': 'demisto.com', 'value': 'test'}, 'delivery_plan': '', 'impact': '2', 'active': 'true',
      'work_notes_list': '', 'business_service': '', 'priority': '4', 'sys_domain_path': '/', 'rfc': '',
      'time_worked': '', 'expected_start': '', 'opened_at': '2019-09-05 00:41:01', 'business_duration': '',
      'group_list': '', 'work_end': '', 'caller_id': '',
      'reopened_time': '', 'approval_set': '', 'subcategory': '', 'work_notes': '',
      'short_description': 'Trouble getting to Oregon mail server', 'close_code': '', 'correlation_display': '',
      'delivery_task': '', 'work_start': '', 'assignment_group': {},
      'additional_assignee_list': '', 'business_stc': '',
      'description': 'Unable to access Oregon mail server. Is it down?', 'calendar_duration': '', 'close_notes': 'Test',
      'notify': '1', 'sys_class_name': 'incident', 'closed_by': '', 'follow_up': '', 'parent_incident': '',
      'sys_id': 'sys_id', 'contact_type': 'phone', 'reopened_by': '', 'incident_state': '1', 'urgency': '3',
      'problem_id': '', 'company': {'link': 'demisto.com', 'value': 'test'}, 'reassignment_count': '',
      'u_custom_field_test': 'NYC', 'activity_due': '', 'assigned_to': '', 'severity': '3', 'comments': '',
      'approval': 'not requested', 'sla_due': '2019-09-26 00:41:01', 'comments_and_work_notes': '', 'due_date': '',
      'sys_mod_count': '8', 'reopen_count': '', 'sys_tags': '', 'escalation': '0', 'upon_approval': '',
      'correlation_id': '', 'location': {'link': 'demisto.com', 'value': 'test'}, 'category': 'network'
      }]
  }
  
  RESPONSE_GET_ATTACHMENT = {'result': [{
      'size_bytes': '17', 'file_name': 'test.txt', 'sys_mod_count': '1', 'average_image_color': '', 'image_width': '',
      'sys_updated_on': '2020-08-16 17:54:16', 'sys_tags': '', 'table_name': 'incident',
      'sys_id': 'd722a127dbe6101053482fb74896195d', 'image_height': '', 'sys_updated_by': 'system',
      'download_link': 'https://dev59633.service-now.com/api/now/attachment/d722a127dbe6101053482fb74896195d/file',
      'content_type': 'text/plain', 'sys_created_on': '2020-08-16 17:54:15', 'size_compressed': '35',
      'compressed': 'true', 'state': 'available', 'table_sys_id': 'e6b06163dbe6101053482fb74896194e',
      'chunk_size_bytes': '700000', 'hash': '1669594220a92d73d62727293e988b4213b5b4829de36c3afe43c9b4f3ddf35e',
      'sys_created_by': 'admin'}]}
  
  
  RESPONSE_MULTIPLE_TICKET = [
      {
          'parent': '', 'made_sla': 'false', 'caused_by': '', 'watch_list': '', 'upon_reject': '',
          'sys_updated_on': '2020-04-02 14:03:31',
          'child_incidents': '', 'hold_reason': '', 'approval_history': '', 'number': 'INC0000040', 'resolved_by': '',
          'sys_updated_by': 'admin',
          'opened_by': {'link': 'demisto.com', 'value': 'test2'},
          'user_input': '', 'sys_created_on': '2019-09-05 00:42:29',
          'sys_domain': {'link': 'demisto.com', 'value': 'global'}, 'state': '1', 'sys_created_by': 'admin',
          'knowledge': 'false', 'order': '', 'calendar_stc': '', 'closed_at': '',
          'cmdb_ci': {'link': 'demisto.com', 'value': 'test'}, 'delivery_plan': '', 'impact': '2', 'active': 'true',
          'work_notes_list': '', 'business_service': '', 'priority': '4', 'sys_domain_path': '/', 'rfc': '',
          'time_worked': '', 'expected_start': '', 'opened_at': '2019-09-05 00:41:01', 'business_duration': '',
          'group_list': '', 'work_end': '', 'caller_id': {'link': 'demisto.com', 'value': 'test'},
          'reopened_time': '', 'resolved_at': '', 'approval_set': '', 'subcategory': '', 'work_notes': '',
          'short_description': 'Trouble getting to Oregon mail server', 'close_code': '', 'correlation_display': '',
          'delivery_task': '', 'work_start': '', 'assignment_group': {'link': 'demisto.com', 'value': 'test'},
          'additional_assignee_list': '', 'business_stc': '',
          'description': 'Unable to access Oregon mail server. Is it down?', 'calendar_duration': '', 'close_notes': '',
          'notify': '1', 'sys_class_name': 'incident', 'closed_by': '', 'follow_up': '', 'parent_incident': '',
          'sys_id': 'sys_id', 'contact_type': 'phone', 'reopened_by': '', 'incident_state': '1', 'urgency': '3',
          'problem_id': '', 'company': {'link': 'demisto.com', 'value': 'test'}, 'reassignment_count': '',
          'u_custom_field_test': 'NYC', 'activity_due': '', 'assigned_to': '', 'severity': '3', 'comments': '',
          'approval': 'not requested', 'sla_due': '2019-09-26 00:41:01', 'comments_and_work_notes': '', 'due_date': '',
          'sys_mod_count': '8', 'reopen_count': '', 'sys_tags': '', 'escalation': '0', 'upon_approval': '',
          'correlation_id': '', 'location': {'link': 'demisto.com', 'value': 'test'}, 'category': 'network'
      },
      {
          'parent': '', 'made_sla': 'false', 'caused_by': '', 'watch_list': '', 'upon_reject': '',
          'sys_updated_on': '2020-04-02 14:03:31',
          'child_incidents': '', 'hold_reason': '', 'approval_history': '', 'number': 'INC0000039', 'resolved_by': '',
          'sys_updated_by': 'admin',
          'opened_by': {'link': 'demisto.com', 'value': 'test'},
          'user_input': '', 'sys_created_on': '2019-09-05 00:42:29',
          'sys_domain': {'link': 'demisto.com', 'value': 'global'}, 'state': '1', 'sys_created_by': 'admin',
          'knowledge': 'false', 'order': '', 'calendar_stc': '', 'closed_at': '',
          'cmdb_ci': {'link': 'demisto.com', 'value': 'test'}, 'delivery_plan': '', 'impact': '2', 'active': 'true',
          'work_notes_list': '', 'business_service': '', 'priority': '4', 'sys_domain_path': '/', 'rfc': '',
          'time_worked': '', 'expected_start': '', 'opened_at': '2019-09-05 00:41:01', 'business_duration': '',
          'group_list': '', 'work_end': '', 'caller_id': {'link': 'demisto.com', 'value': 'test'},
          'reopened_time': '', 'resolved_at': '', 'approval_set': '', 'subcategory': '', 'work_notes': '',
          'short_description': 'Trouble getting to Oregon mail server', 'close_code': '', 'correlation_display': '',
          'delivery_task': '', 'work_start': '', 'assignment_group': {'link': 'demisto.com', 'value': 'test'},
          'additional_assignee_list': '', 'business_stc': '',
          'description': 'Unable to access Oregon mail server. Is it down?', 'calendar_duration': '', 'close_notes': '',
          'notify': '1', 'sys_class_name': 'incident', 'closed_by': '', 'follow_up': '', 'parent_incident': '',
          'sys_id': 'sys_id', 'contact_type': 'phone', 'reopened_by': '', 'incident_state': '1', 'urgency': '3',
          'problem_id': '', 'company': {'link': 'demisto.com', 'value': 'test'}, 'reassignment_count': '',
          'u_custom_field_test': 'NYC', 'activity_due': '', 'assigned_to': '', 'severity': '3', 'comments': '',
          'approval': 'not requested', 'sla_due': '2019-09-26 00:41:01', 'comments_and_work_notes': '', 'due_date': '',
          'sys_mod_count': '8', 'reopen_count': '', 'sys_tags': '', 'escalation': '0', 'upon_approval': '',
          'correlation_id': '', 'location': {'link': 'demisto.com', 'value': 'test'}, 'category': 'network'
      }
  ]
  RESPONSE_UPDATE_TICKET = {
      'result': {
          'parent': '', 'made_sla': 'false', 'caused_by': '', 'watch_list': '', 'upon_reject': '',
          'sys_updated_on': '2020-04-02 14:03:31',
          'child_incidents': '', 'hold_reason': '', 'approval_history': '', 'number': 'INC0000039', 'resolved_by': '',
          'sys_updated_by': 'admin',
          'opened_by': {'link': 'demisto.com', 'value': 'test'},
          'user_input': '', 'sys_created_on': '2019-09-05 00:42:29',
          'sys_domain': {'link': 'demisto.com', 'value': 'global'}, 'state': '1', 'sys_created_by': 'admin',
          'knowledge': 'false', 'order': '', 'calendar_stc': '', 'closed_at': '',
          'cmdb_ci': {'link': 'demisto.com', 'value': 'test'}, 'delivery_plan': '', 'impact': '2', 'active': 'true',
          'work_notes_list': '', 'business_service': '', 'priority': '4', 'sys_domain_path': '/', 'rfc': '',
          'time_worked': '', 'expected_start': '', 'opened_at': '2019-09-05 00:41:01', 'business_duration': '',
          'group_list': '', 'work_end': '', 'caller_id': {'link': 'demisto.com', 'value': 'test'},
          'reopened_time': '', 'resolved_at': '', 'approval_set': '', 'subcategory': '', 'work_notes': '',
          'short_description': 'Trouble getting to Oregon mail server', 'close_code': '', 'correlation_display': '',
          'delivery_task': '', 'work_start': '', 'assignment_group': {'link': 'demisto.com', 'value': 'test'},
          'additional_assignee_list': '', 'business_stc': '',
          'description': 'Unable to access Oregon mail server. Is it down?', 'calendar_duration': '', 'close_notes': '',
          'notify': '1', 'sys_class_name': 'incident', 'closed_by': '', 'follow_up': '', 'parent_incident': '',
          'sys_id': 'sys_id', 'contact_type': 'phone', 'reopened_by': '', 'incident_state': '1', 'urgency': '3',
          'problem_id': '', 'company': {'link': 'demisto.com', 'value': 'test'}, 'reassignment_count': '',
          'u_custom_field_test': 'NYC', 'activity_due': '', 'assigned_to': '', 'severity': '3', 'comments': '',
          'approval': 'not requested', 'sla_due': '2019-09-26 00:41:01', 'comments_and_work_notes': '', 'due_date': '',
          'sys_mod_count': '8', 'reopen_count': '', 'sys_tags': '', 'escalation': '0', 'upon_approval': '',
          'correlation_id': '', 'location': {'link': 'demisto.com', 'value': 'test'}, 'category': 'network'
      }
  }
  RESPONSE_CREATE_TICKET = {
      "result": {
          "active": "true",
          "activity_due": "",
          "additional_assignee_list": "",
          "approval": "not requested",
          "approval_history": "",
          "approval_set": "",
          "assigned_to": "",
          "assignment_group": "",
          "business_duration": "",
          "business_service": "",
          "business_stc": "",
          "calendar_duration": "",
          "calendar_stc": "",
          "caller_id": "",
          "category": "inquiry",
          "caused_by": "",
          "child_incidents": "0",
          "close_code": "",
          "close_notes": "",
          "closed_at": "",
          "closed_by": "",
          "cmdb_ci": "",
          "comments": "",
          "comments_and_work_notes": "",
          "company": "",
          "contact_type": "",
          "correlation_display": "",
          "correlation_id": "",
          "delivery_plan": "",
          "delivery_task": "",
          "description": "creating a test ticket",
          "due_date": "",
          "escalation": "0",
          "expected_start": "",
          "follow_up": "",
          "group_list": "",
          "hold_reason": "",
          "impact": "3",
          "incident_state": "1",
          "knowledge": "false",
          "location": "",
          "made_sla": "true",
          "notify": "1",
          "number": "INC0010007",
          "opened_at": "2020-04-06 13:04:44",
          "opened_by": {
              "link": "demisto.com",
              "value": "test"
          },
          "order": "",
          "parent": "",
          "parent_incident": "",
          "priority": "5",
          "problem_id": "",
          "reassignment_count": "0",
          "reopen_count": "0",
          "reopened_by": "",
          "reopened_time": "",
          "resolved_at": "",
          "resolved_by": "",
          "rfc": "",
          "severity": "2",
          "short_description": "",
          "sla_due": "",
          "state": "1",
          "subcategory": "",
          "sys_class_name": "incident",
          "sys_created_by": "admin",
          "sys_created_on": "2020-04-06 13:04:44",
          "sys_domain": {
              "link": "demisto.com",
              "value": "global"
          },
          "sys_domain_path": "/",
          "sys_id": "sys_id",
          "sys_mod_count": "0",
          "sys_tags": "",
          "sys_updated_by": "admin",
          "sys_updated_on": "2020-04-06 13:04:44",
          "time_worked": "",
          "u_custom_field_test": "",
          "upon_approval": "proceed",
          "upon_reject": "cancel",
          "urgency": "3",
          "user_input": "",
          "watch_list": "",
          "work_end": "",
          "work_notes": "",
          "work_notes_list": "",
          "work_start": ""
      }
  }
  RESPONSE_UPDATE_TICKET_SC_REQ = {
      "result": {
          "active": "true",
          "activity_due": "",
          "additional_assignee_list": "",
          "approval": "requested",
          "approval_history": "",
          "approval_set": "",
          "assigned_to": "",
          "assignment_group": "",
          "backordered": "false",
          "billable": "false",
          "business_duration": "",
          "business_service": "",
          "calendar_duration": "",
          "cat_item": {
              "link": "demisto.com",
              "value": "admin"
          },
          "close_notes": "",
          "closed_at": "",
          "closed_by": "",
          "cmdb_ci": "",
          "comments": "",
          "comments_and_work_notes": "",
          "company": "",
          "configuration_item": "",
          "contact_type": "",
          "context": {
              "link": "demisto.com",
              "value": "admin"
          },
          "correlation_display": "",
          "correlation_id": "",
          "delivery_plan": "",
          "delivery_task": "",
          "description": "",
          "due_date": "2020-04-18 15:33:00",
          "escalation": "0",
          "estimated_delivery": "",
          "expected_start": "",
          "follow_up": "",
          "group_list": "",
          "impact": "3",
          "knowledge": "false",
          "location": "",
          "made_sla": "true",
          "number": "RITM0010028",
          "opened_at": "2020-04-16 15:33:00",
          "opened_by": {
              "link": "demisto.com",
              "value": "admin"
          },
          "order": "",
          "order_guide": "",
          "parent": "",
          "price": "139.99",
          "priority": "4",
          "quantity": "1",
          "reassignment_count": "0",
          "recurring_frequency": "",
          "recurring_price": "0",
          "request": {
              "link": "demisto.com",
              "value": "admin"
          },
          "sc_catalog": "",
          "short_description": "Microsoft Access",
          "sla_due": "",
          "stage": "fulfillment",
          "state": "1",
          "sys_class_name": "sc_req_item",
          "sys_created_by": "admin",
          "sys_created_on": "2020-04-16 15:33:00",
          "sys_domain": {
              "link": "demisto.com",
              "value": "global"
          },
          "sys_domain_path": "/",
          "sys_id": "1234",
          "sys_mod_count": "2",
          "sys_tags": "",
          "sys_updated_by": "admin",
          "sys_updated_on": "2020-04-21 07:35:26",
          "time_worked": "",
          "upon_approval": "proceed",
          "upon_reject": "cancel",
          "urgency": "3",
          "user_input": "",
          "watch_list": "",
          "work_end": "",
          "work_notes": "",
          "work_notes_list": "",
          "work_start": ""
      }
  }
  RESPONSE_UPDATE_TICKET_ADDITIONAL = {
      "result": {
          "active": "true",
          "activity_due": "",
          "additional_assignee_list": "",
          "approval": "rejected",
          "approval_history": "",
          "approval_set": "",
          "assigned_to": "",
          "assignment_group": {
              "link": "demisto.com",
              "value": "admin"
          },
          "business_duration": "",
          "business_service": "",
          "business_stc": "",
          "calendar_duration": "",
          "calendar_stc": "",
          "caller_id": {
              "link": "demisto.com",
              "value": "admin"
          },
          "category": "network",
          "caused_by": "",
          "child_incidents": "",
          "close_code": "",
          "close_notes": "",
          "closed_at": "",
          "closed_by": "",
          "cmdb_ci": {
              "link": "demisto.com",
              "value": "admin"
          },
          "comments": "",
          "comments_and_work_notes": "",
          "company": {
              "link": "demisto.com",
              "value": "admin"
          },
          "contact_type": "phone",
          "correlation_display": "",
          "correlation_id": "",
          "delivery_plan": "",
          "delivery_task": "",
          "description": "Unable to access Oregon mail server. Is it down?",
          "due_date": "",
          "escalation": "0",
          "expected_start": "",
          "follow_up": "",
          "group_list": "",
          "hold_reason": "",
          "impact": "3",
          "incident_state": "1",
          "knowledge": "false",
          "location": {
              "link": "demisto.com",
              "value": "admin"
          },
          "made_sla": "false",
          "notify": "1",
          "number": "INC0000039",
          "opened_at": "2019-09-05 00:41:01",
          "opened_by": {
              "link": "demisto.com",
              "value": "admin"
          },
          "order": "",
          "parent": "",
          "parent_incident": "",
          "priority": "5",
          "problem_id": "",
          "reassignment_count": "",
          "reopen_count": "",
          "reopened_by": "",
          "reopened_time": "",
          "resolved_at": "",
          "resolved_by": "",
          "rfc": "",
          "severity": "2",
          "short_description": "Trouble getting to Oregon mail server",
          "sla_due": "2019-09-26 00:41:01",
          "state": "1",
          "subcategory": "",
          "sys_class_name": "incident",
          "sys_created_by": "admin",
          "sys_created_on": "2019-09-05 00:42:29",
          "sys_domain": {
              "link": "demisto.com",
              "value": "admin"
          },
          "sys_domain_path": "/",
          "sys_id": "1234",
          "sys_mod_count": "15",
          "sys_tags": "",
          "sys_updated_by": "admin",
          "sys_updated_on": "2020-04-22 07:50:03",
          "time_worked": "",
          "u_custom_field_test": "eyy123",
          "upon_approval": "",
          "upon_reject": "",
          "urgency": "3",
          "user_input": "",
          "watch_list": "",
          "work_end": "",
          "work_notes": "",
          "work_notes_list": "",
          "work_start": ""
      }
  }
  RESPONSE_QUERY_TICKETS = {
      "result": [
          {
              "active": "false",
              "activity_due": "",
              "additional_assignee_list": "",
              "approval": "",
              "approval_history": "",
              "approval_set": "",
              "assigned_to": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "assignment_group": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "business_duration": "1970-01-22 21:46:21",
              "business_service": "",
              "business_stc": "1892781",
              "calendar_duration": "1970-04-02 20:46:21",
              "calendar_stc": "7937181",
              "caller_id": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "category": "network",
              "caused_by": "",
              "child_incidents": "",
              "close_code": "Closed/Resolved by Caller",
              "close_notes": "Closed before close notes were made mandatory\n\t\t",
              "closed_at": "2019-09-03 23:10:06",
              "closed_by": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "cmdb_ci": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "comments": "",
              "comments_and_work_notes": "",
              "company": "",
              "contact_type": "",
              "correlation_display": "",
              "correlation_id": "",
              "delivery_plan": "",
              "delivery_task": "",
              "description": "User can't access email on mail.company.com.\n\t\t",
              "due_date": "",
              "escalation": "0",
              "expected_start": "",
              "follow_up": "",
              "group_list": "",
              "hold_reason": "",
              "impact": "1",
              "incident_state": "7",
              "knowledge": "false",
              "location": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "made_sla": "false",
              "notify": "1",
              "number": "INC0000001",
              "opened_at": "2019-09-02 23:09:51",
              "opened_by": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "order": "",
              "parent": "",
              "parent_incident": "",
              "priority": "1",
              "problem_id": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "reassignment_count": "1",
              "reopen_count": "",
              "reopened_by": "",
              "reopened_time": "",
              "resolved_at": "2019-12-03 19:56:12",
              "resolved_by": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "rfc": "",
              "severity": "1",
              "short_description": "Can't read email",
              "sla_due": "",
              "state": "7",
              "subcategory": "",
              "sys_class_name": "incident",
              "sys_created_by": "pat",
              "sys_created_on": "2018-04-03 18:24:13",
              "sys_domain": {
                  "link": "demisto.com",
                  "value": "global"
              },
              "sys_domain_path": "/",
              "sys_id": "sys_id",
              "sys_mod_count": "21",
              "sys_tags": "",
              "sys_updated_by": "admin",
              "sys_updated_on": "2019-12-03 20:16:07",
              "time_worked": "",
              "u_custom_field_test": "",
              "upon_approval": "",
              "upon_reject": "",
              "urgency": "1",
              "user_input": "",
              "watch_list": "",
              "work_end": "",
              "work_notes": "",
              "work_notes_list": "",
              "work_start": ""
          },
          {
              "active": "true",
              "activity_due": "2019-12-03 21:51:11",
              "additional_assignee_list": "",
              "approval": "",
              "approval_history": "",
              "approval_set": "",
              "assigned_to": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "assignment_group": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "business_duration": "",
              "business_service": "",
              "business_stc": "",
              "calendar_duration": "",
              "calendar_stc": "",
              "caller_id": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "category": "network",
              "caused_by": "",
              "child_incidents": "",
              "close_code": "",
              "close_notes": "",
              "closed_at": "",
              "closed_by": "",
              "cmdb_ci": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "comments": "",
              "comments_and_work_notes": "",
              "company": "",
              "contact_type": "",
              "correlation_display": "",
              "correlation_id": "",
              "delivery_plan": "",
              "delivery_task": "",
              "description": "User can't get to any of his files on the file server.",
              "due_date": "",
              "escalation": "3",
              "expected_start": "",
              "follow_up": "",
              "group_list": "",
              "hold_reason": "4",
              "impact": "1",
              "incident_state": "3",
              "knowledge": "false",
              "location": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "made_sla": "false",
              "notify": "1",
              "number": "INC0000002",
              "opened_at": "2019-08-27 23:07:12",
              "opened_by": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "order": "",
              "parent": "",
              "parent_incident": "",
              "priority": "1",
              "problem_id": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "reassignment_count": "1",
              "reopen_count": "",
              "reopened_by": "",
              "reopened_time": "",
              "resolved_at": "",
              "resolved_by": "",
              "rfc": "",
              "severity": "1",
              "short_description": "Network file shares access issue",
              "sla_due": "",
              "state": "3",
              "subcategory": "",
              "sys_class_name": "incident",
              "sys_created_by": "pat",
              "sys_created_on": "2018-03-23 22:30:06",
              "sys_domain": {
                  "link": "demisto.com",
                  "value": "global"
              },
              "sys_domain_path": "/",
              "sys_id": "sys_id",
              "sys_mod_count": "17",
              "sys_tags": "",
              "sys_updated_by": "admin",
              "sys_updated_on": "2019-12-03 19:51:11",
              "time_worked": "",
              "u_custom_field_test": "",
              "upon_approval": "",
              "upon_reject": "",
              "urgency": "1",
              "user_input": "",
              "watch_list": "",
              "work_end": "",
              "work_notes": "",
              "work_notes_list": "",
              "work_start": ""
          },
          {
              "active": "true",
              "activity_due": "2019-12-03 21:51:14",
              "additional_assignee_list": "",
              "approval": "",
              "approval_history": "",
              "approval_set": "",
              "assigned_to": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "assignment_group": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "business_duration": "",
              "business_service": "",
              "business_stc": "",
              "calendar_duration": "",
              "calendar_stc": "",
              "caller_id": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "category": "network",
              "caused_by": "",
              "child_incidents": "",
              "close_code": "",
              "close_notes": "",
              "closed_at": "",
              "closed_by": "",
              "cmdb_ci": "",
              "comments": "",
              "comments_and_work_notes": "",
              "company": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "contact_type": "",
              "correlation_display": "",
              "correlation_id": "",
              "delivery_plan": "",
              "delivery_task": "",
              "description": "I just moved from floor 2 to floor 3 and my laptop cannot connect to any wireless network.",
              "due_date": "",
              "escalation": "0",
              "expected_start": "",
              "follow_up": "",
              "group_list": "",
              "hold_reason": "",
              "impact": "1",
              "incident_state": "2",
              "knowledge": "false",
              "location": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "made_sla": "false",
              "notify": "1",
              "number": "INC0000003",
              "opened_at": "2019-09-03 23:07:30",
              "opened_by": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "order": "",
              "parent": "",
              "parent_incident": "",
              "priority": "1",
              "problem_id": "",
              "reassignment_count": "2",
              "reopen_count": "",
              "reopened_by": "",
              "reopened_time": "",
              "resolved_at": "",
              "resolved_by": "",
              "rfc": "",
              "severity": "1",
              "short_description": "Wireless access is down in my area",
              "sla_due": "",
              "state": "2",
              "subcategory": "",
              "sys_class_name": "incident",
              "sys_created_by": "admin",
              "sys_created_on": "2018-04-07 14:41:46",
              "sys_domain": {
                  "link": "demisto.com",
                  "value": "global"
              },
              "sys_domain_path": "/",
              "sys_id": "sys_id",
              "sys_mod_count": "12",
              "sys_tags": "",
              "sys_updated_by": "admin",
              "sys_updated_on": "2019-12-03 19:51:14",
              "time_worked": "",
              "u_custom_field_test": "",
              "upon_approval": "",
              "upon_reject": "",
              "urgency": "1",
              "user_input": "",
              "watch_list": "",
              "work_end": "",
              "work_notes": "",
              "work_notes_list": "",
              "work_start": ""
          }
      ]
  }
  RESPONSE_ADD_LINK = {
      "result": {
          "active": "false",
          "activity_due": "",
          "additional_assignee_list": "",
          "approval": "",
          "approval_history": "",
          "approval_set": "",
          "assigned_to": {
              "link": "demisto.com",
              "value": "admin"
          },
          "assignment_group": {
              "link": "demisto.com",
              "value": "admin"
          },
          "business_duration": "1970-01-22 21:46:21",
          "business_service": "",
          "business_stc": "1892781",
          "calendar_duration": "1970-04-02 20:46:21",
          "calendar_stc": "7937181",
          "caller_id": {
              "link": "demisto.com",
              "value": "admin"
          },
          "category": "network",
          "caused_by": "",
          "child_incidents": "",
          "close_code": "Closed/Resolved by Caller",
          "close_notes": "Closed before close notes were made mandatory\n\t\t",
          "closed_at": "2019-09-03 23:10:06",
          "closed_by": {
              "link": "demisto.com",
              "value": "admin"
          },
          "cmdb_ci": {
              "link": "demisto.com",
              "value": "admin"
          },
          "comments": "",
          "comments_and_work_notes": "",
          "company": {
              "link": "demisto.com",
              "value": "admin"
          },
          "contact_type": "",
          "correlation_display": "",
          "correlation_id": "",
          "delivery_plan": "",
          "delivery_task": "",
          "description": "User can't access email on mail.company.com.\n\t\t",
          "due_date": "",
          "escalation": "0",
          "expected_start": "",
          "follow_up": "",
          "group_list": "",
          "hold_reason": "",
          "impact": "1",
          "incident_state": "7",
          "knowledge": "false",
          "location": {
              "link": "demisto.com",
              "value": "admin"
          },
          "made_sla": "false",
          "notify": "1",
          "number": "INC0000001",
          "opened_at": "2019-09-02 23:09:51",
          "opened_by": {
              "link": "demisto.com",
              "value": "admin"
          },
          "order": "",
          "parent": "",
          "parent_incident": "",
          "priority": "1",
          "problem_id": {
              "link": "demisto.com",
              "value": "admin"
          },
          "reassignment_count": "1",
          "reopen_count": "",
          "reopened_by": "",
          "reopened_time": "",
          "resolved_at": "2019-12-03 19:56:12",
          "resolved_by": {
              "link": "demisto.com",
              "value": "admin"
          },
          "rfc": "",
          "severity": "1",
          "short_description": "Can't read email",
          "sla_due": "",
          "state": "7",
          "subcategory": "",
          "sys_class_name": "incident",
          "sys_created_by": "pat",
          "sys_created_on": "2018-04-03 18:24:13",
          "sys_domain": {
              "link": "demisto.com",
              "value": "global"
          },
          "sys_domain_path": "/",
          "sys_id": "sys_id",
          "sys_mod_count": "23",
          "sys_tags": "",
          "sys_updated_by": "admin",
          "sys_updated_on": "2020-04-07 07:26:01",
          "time_worked": "",
          "u_custom_field_test": "",
          "upon_approval": "",
          "upon_reject": "",
          "urgency": "1",
          "user_input": "",
          "watch_list": "",
          "work_end": "",
          "work_notes": "",
          "work_notes_list": "",
          "work_start": ""
      }
  }
  RESPONSE_ADD_COMMENT = {
      "result": {
          "active": "false",
          "activity_due": "",
          "additional_assignee_list": "",
          "approval": "",
          "approval_history": "",
          "approval_set": "",
          "assigned_to": {
              "link": "demisto.com",
              "value": "admin"
          },
          "assignment_group": {
              "link": "demisto.com",
              "value": "admin"
          },
          "business_duration": "1970-01-22 21:46:21",
          "business_service": "",
          "business_stc": "1892781",
          "calendar_duration": "1970-04-02 20:46:21",
          "calendar_stc": "7937181",
          "caller_id": {
              "link": "demisto.com",
              "value": "admin"
          },
          "category": "network",
          "caused_by": "",
          "child_incidents": "",
          "close_code": "Closed/Resolved by Caller",
          "close_notes": "Closed before close notes were made mandatory\n\t\t",
          "closed_at": "2019-09-03 23:10:06",
          "closed_by": {
              "link": "demisto.com",
              "value": "admin"
          },
          "cmdb_ci": {
              "link": "demisto.com",
              "value": "admin"
          },
          "comments": "",
          "comments_and_work_notes": "",
          "company": {
              "link": "demisto.com",
              "value": "admin"
          },
          "contact_type": "",
          "correlation_display": "",
          "correlation_id": "",
          "delivery_plan": "",
          "delivery_task": "",
          "description": "User can't access email on mail.company.com.\n\t\t",
          "due_date": "",
          "escalation": "0",
          "expected_start": "",
          "follow_up": "",
          "group_list": "",
          "hold_reason": "",
          "impact": "1",
          "incident_state": "7",
          "knowledge": "false",
          "location": {
              "link": "demisto.com",
              "value": "admin"
          },
          "made_sla": "false",
          "notify": "1",
          "number": "INC0000001",
          "opened_at": "2019-09-02 23:09:51",
          "opened_by": {
              "link": "demisto.com",
              "value": "admin"
          },
          "order": "",
          "parent": "",
          "parent_incident": "",
          "priority": "1",
          "problem_id": {
              "link": "demisto.com",
              "value": "admin"
          },
          "reassignment_count": "1",
          "reopen_count": "",
          "reopened_by": "",
          "reopened_time": "",
          "resolved_at": "2019-12-03 19:56:12",
          "resolved_by": {
              "link": "demisto.com",
              "value": "admin"
          },
          "rfc": "",
          "severity": "1",
          "short_description": "Can't read email",
          "sla_due": "",
          "state": "7",
          "subcategory": "",
          "sys_class_name": "incident",
          "sys_created_by": "pat",
          "sys_created_on": "2018-04-03 18:24:13",
          "sys_domain": {
              "link": "demisto.com",
              "value": "global"
          },
          "sys_domain_path": "/",
          "sys_id": "sys_id",
          "sys_mod_count": "23",
          "sys_tags": "",
          "sys_updated_by": "admin",
          "sys_updated_on": "2020-04-07 07:26:01",
          "time_worked": "",
          "u_custom_field_test": "",
          "upon_approval": "",
          "upon_reject": "",
          "urgency": "1",
          "user_input": "",
          "watch_list": "",
          "work_end": "",
          "work_notes": "",
          "work_notes_list": "",
          "work_start": ""
      }
  }
  RESPONSE_UPLOAD_FILE = {
      "result": {
          "average_image_color": "",
          "chunk_size_bytes": "734003",
          "compressed": "true",
          "content_type": "text/plain",
          "download_link": "test_link",
          "file_name": "test_file",
          "image_height": "",
          "image_width": "",
          "size_bytes": "224925",
          "size_compressed": "163377",
          "state": "pending",
          "sys_created_by": "admin",
          "sys_created_on": "2020-04-07 08:07:44",
          "sys_id": "system_id",
          "sys_mod_count": "0",
          "sys_tags": "",
          "sys_updated_by": "admin",
          "sys_updated_on": "2020-04-07 08:07:44",
          "table_name": "incident",
          "table_sys_id": "system_id"
      }
  }
  RESPONSE_GET_TICKET_NOTES = {
      "result": [
          {
              "element": "work_notes",
              "element_id": "element_id",
              "name": "incident",
              "sys_created_by": "admin",
              "sys_created_on": "2020-04-07 07:32:12",
              "sys_id": "sys_id",
              "sys_tags": "",
              "value": "[code]\u003ca class=\"web\" target=\"_blank\" href=\"http://www.demisto.com\""
                       " \u003edemsito_link\u003c/a\u003e[/code]"
          },
          {
              "element": "work_notes",
              "element_id": "element_id",
              "name": "incident",
              "sys_created_by": "admin",
              "sys_created_on": "2020-04-07 07:25:51",
              "sys_id": "sys_id",
              "sys_tags": "",
              "value": "[code]\u003ca class=\"web\" target=\"_blank\" href=\"http://www.demisto.com\""
                       " \u003edemsito_link\u003c/a\u003e[/code]"
          },
          {
              "element": "work_notes",
              "element_id": "element_id",
              "name": "incident",
              "sys_created_by": "admin",
              "sys_created_on": "2020-04-07 07:46:34",
              "sys_id": "sys_id",
              "sys_tags": "",
              "value": "Nice work!"
          },
          {
              "element": "work_notes",
              "element_id": "element_id",
              "name": "incident",
              "sys_created_by": "admin",
              "sys_created_on": "2020-04-07 07:46:25",
              "sys_id": "sys_id",
              "sys_tags": "",
              "value": "Nice work!"
          },
          {
              "element": "work_notes",
              "element_id": "9c573169c611228700193229fff72400",
              "name": "incident",
              "sys_created_by": "admin",
              "sys_created_on": "2020-04-07 07:26:01",
              "sys_id": "d31a605ddb845010ebea8a18489619e2",
              "sys_tags": "",
              "value": "[code]\u003ca class=\"web\" target=\"_blank\" href=\"http://www.demisto.com\""
                       " \u003edemsito_link\u003c/a\u003e[/code]"
          }
      ]
  }
  RESPONSE_GET_RECORD = {
      "result": {
          "acquisition_method": "",
          "asset_tag": "P1000479",
          "assigned": "2017-10-31 07:00:00",
          "assigned_to": {
              "link": "demisto.com",
              "value": "admin"
          },
          "beneficiary": "",
          "checked_in": "",
          "checked_out": "",
          "ci": {
              "link": "demisto.com",
              "value": "admin"
          },
          "comments": "",
          "company": {
              "link": "demisto.com",
              "value": "admin"
          },
          "cost": "1799.99",
          "cost_center": {
              "link": "demisto.com",
              "value": "admin"
          },
          "delivery_date": "2017-04-20 07:00:00",
          "department": {
              "link": "demisto.com",
              "value": "admin"
          },
          "depreciated_amount": "1023.64",
          "depreciation": {
              "link": "demisto.com",
              "value": "admin"
          },
          "depreciation_date": "2017-06-03 07:00:00",
          "display_name": "P1000479 - Apple MacBook Pro 15\"",
          "disposal_reason": "",
          "due": "",
          "due_in": "",
          "expenditure_type": "",
          "gl_account": "",
          "install_date": "2017-06-02 07:00:00",
          "install_status": "1",
          "invoice_number": "",
          "justification": "",
          "lease_id": "",
          "location": {
              "link": "demisto.com",
              "value": "admin"
          },
          "managed_by": "",
          "model": {
              "link": "demisto.com",
              "value": "admin"
          },
          "model_category": {
              "link": "demisto.com",
              "value": "admin"
          },
          "old_status": "",
          "old_substatus": "",
          "order_date": "2017-03-27 07:00:00",
          "owned_by": "",
          "parent": "",
          "po_number": "PO100004",
          "pre_allocated": "false",
          "purchase_date": "2017-04-09",
          "quantity": "1",
          "request_line": "",
          "resale_price": "0",
          "reserved_for": "",
          "residual": "776.35",
          "residual_date": "2020-04-07",
          "retired": "",
          "retirement_date": "",
          "salvage_value": "0",
          "serial_number": "BQP-854-D33246-GH",
          "skip_sync": "false",
          "stockroom": "",
          "substatus": "",
          "support_group": "",
          "supported_by": "",
          "sys_class_name": "alm_hardware",
          "sys_created_by": "admin",
          "sys_created_on": "2019-02-23 08:14:21",
          "sys_domain": {
              "link": "demisto.com",
              "value": "global"
          },
          "sys_domain_path": "/",
          "sys_id": "sys_id",
          "sys_mod_count": "18",
          "sys_tags": "",
          "sys_updated_by": "system",
          "sys_updated_on": "2020-04-07 06:31:50",
          "vendor": {
              "link": "demisto.com",
              "value": "admin"
          },
          "warranty_expiration": "2020-06-01",
          "work_notes": ""
      }
  }
  RESPONSE_UPDATE_RECORD = {
      "result": {
          "acquisition_method": "",
          "asset_tag": "P1000479",
          "assigned": "2017-10-31 07:00:00",
          "assigned_to": {
              "link": "demisto.com",
              "value": "admin"
          },
          "beneficiary": "",
          "checked_in": "",
          "checked_out": "",
          "ci": {
              "link": "demisto.com",
              "value": "admin"
          },
          "comments": "",
          "company": {
              "link": "demisto.com",
              "value": "admin"
          },
          "cost": "1799.99",
          "cost_center": {
              "link": "demisto.com",
              "value": "admin"
          },
          "delivery_date": "2017-04-20 07:00:00",
          "department": {
              "link": "demisto.com",
              "value": "admin"
          },
          "depreciated_amount": "1023.64",
          "depreciation": {
              "link": "demisto.com",
              "value": "admin"
          },
          "depreciation_date": "2017-06-03 07:00:00",
          "display_name": "P1000479 - Apple MacBook Pro 15\"",
          "disposal_reason": "",
          "due": "",
          "due_in": "",
          "expenditure_type": "",
          "gl_account": "",
          "install_date": "2017-06-02 07:00:00",
          "install_status": "1",
          "invoice_number": "",
          "justification": "",
          "lease_id": "",
          "location": {
              "link": "demisto.com",
              "value": "admin"
          },
          "managed_by": "",
          "model": {
              "link": "demisto.com",
              "value": "admin"
          },
          "model_category": {
              "link": "demisto.com",
              "value": "admin"
          },
          "old_status": "",
          "old_substatus": "",
          "order_date": "2017-03-27 07:00:00",
          "owned_by": "",
          "parent": "",
          "po_number": "PO100004",
          "pre_allocated": "false",
          "purchase_date": "2017-04-09",
          "quantity": "1",
          "request_line": "",
          "resale_price": "0",
          "reserved_for": "",
          "residual": "776.35",
          "residual_date": "2020-04-07",
          "retired": "",
          "retirement_date": "",
          "salvage_value": "0",
          "serial_number": "BQP-854-D33246-GH",
          "skip_sync": "false",
          "stockroom": "",
          "substatus": "",
          "support_group": "",
          "supported_by": "",
          "sys_class_name": "alm_hardware",
          "sys_created_by": "admin",
          "sys_created_on": "2019-02-23 08:14:21",
          "sys_domain": {
              "link": "demisto.com",
              "value": "global"
          },
          "sys_domain_path": "/",
          "sys_id": "sys_id",
          "sys_mod_count": "18",
          "sys_tags": "",
          "sys_updated_by": "system",
          "sys_updated_on": "2020-04-07 06:31:50",
          "vendor": {
              "link": "demisto.com",
              "value": "admin"
          },
          "warranty_expiration": "2020-06-01",
          "work_notes": ""
      }
  }
  RESPONSE_CREATE_RECORD = {
      "result": {
          'parent': '', 'skip_sync': 'false', 'residual_date': '', 'residual': '0',
          'sys_updated_on': '2020-04-07 12:48:38', 'request_line': '', 'sys_updated_by': 'admin',
          'due_in': '', 'model_category': '', 'sys_created_on': '2020-04-07 12:48:38',
          'sys_domain': {'link': 'demisto.com', 'value': 'global'}, 'disposal_reason': '', 'model': '',
          'install_date': '', 'gl_account': '', 'invoice_number': '', 'sys_created_by': 'admin',
          'warranty_expiration': '', 'asset_tag': 'P4325434', 'depreciated_amount': '0', 'substatus': '',
          'pre_allocated': 'false', 'owned_by': '', 'checked_out': '', 'display_name': 'P4325434 -',
          'sys_domain_path': '/', 'delivery_date': '', 'retirement_date': '', 'beneficiary': '',
          'install_status': '1', 'cost_center': '', 'supported_by': '', 'assigned': '', 'purchase_date': '',
          'work_notes': '', 'managed_by': '', 'sys_class_name': 'alm_asset', 'sys_id': 'sys_id', 'po_number': '',
          'stockroom': '', 'checked_in': '', 'resale_price': '0', 'vendor': '', 'company': '', 'retired': '',
          'justification': '', 'department': '', 'expenditure_type': '', 'depreciation': '', 'assigned_to': '',
          'depreciation_date': '', 'old_status': '', 'comments': '', 'cost': '0', 'quantity': '1',
          'acquisition_method': '', 'ci': '', 'sys_mod_count': '0', 'old_substatus': '', 'serial_number': '',
          'sys_tags': '', 'order_date': '', 'support_group': '', 'reserved_for': '', 'due': '', 'location': '',
          'lease_id': '', 'salvage_value': '0'
      }
  }
  RESPONSE_QUERY_TABLE = {
      "result": [
          {
              "acquisition_method": "",
              "asset_tag": "P1000807",
              "assigned": "2018-08-07 07:00:00",
              "assigned_to": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "beneficiary": "",
              "checked_in": "",
              "checked_out": "",
              "ci": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "comments": "",
              "company": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "cost": "2499.99",
              "cost_center": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "delivery_date": "2018-03-14 08:00:00",
              "department": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "depreciated_amount": "934.59",
              "depreciation": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "depreciation_date": "2018-05-27 07:00:00",
              "display_name": "P1000807 - Apple MacBook Pro 17\"",
              "disposal_reason": "",
              "due": "",
              "due_in": "",
              "expenditure_type": "",
              "gl_account": "",
              "install_date": "2018-05-26 07:00:00",
              "install_status": "1",
              "invoice_number": "",
              "justification": "",
              "lease_id": "",
              "location": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "managed_by": "",
              "model": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "model_category": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "old_status": "",
              "old_substatus": "",
              "order_date": "2018-02-22 08:00:00",
              "owned_by": "",
              "parent": "",
              "po_number": "PO100008",
              "pre_allocated": "false",
              "purchase_date": "2018-03-09",
              "quantity": "1",
              "request_line": "",
              "resale_price": "0",
              "reserved_for": "",
              "residual": "1565.4",
              "residual_date": "2020-04-09",
              "retired": "",
              "retirement_date": "",
              "salvage_value": "0",
              "serial_number": "IKS-131-F44462-HL",
              "skip_sync": "false",
              "stockroom": "",
              "substatus": "",
              "support_group": "",
              "supported_by": "",
              "sys_class_name": "alm_hardware",
              "sys_created_by": "admin",
              "sys_created_on": "2019-02-23 08:14:09",
              "sys_domain": {
                  "link": "demisto.com",
                  "value": "global"
              },
              "sys_domain_path": "/",
              "sys_id": "sys_id2",
              "sys_mod_count": "20",
              "sys_tags": "",
              "sys_updated_by": "system",
              "sys_updated_on": "2020-04-09 06:20:19",
              "vendor": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "warranty_expiration": "2021-05-25",
              "work_notes": ""
          },
          {
              "acquisition_method": "",
              "asset_tag": "P1000637",
              "assigned": "2019-07-03 07:00:00",
              "assigned_to": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "beneficiary": "",
              "checked_in": "",
              "checked_out": "",
              "ci": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "comments": "",
              "company": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "cost": "1599.99",
              "cost_center": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "delivery_date": "2018-12-19 08:00:00",
              "department": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "depreciated_amount": "389.71",
              "depreciation": {
                  "link": "admin",
                  "value": "demisto.com"
              },
              "depreciation_date": "2019-01-19 08:00:00",
              "display_name": "P1000637 - Apple MacBook Air 13\"",
              "disposal_reason": "",
              "due": "",
              "due_in": "",
              "expenditure_type": "",
              "gl_account": "",
              "install_date": "2019-01-18 08:00:00",
              "install_status": "1",
              "invoice_number": "",
              "justification": "",
              "lease_id": "",
              "location": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "managed_by": "",
              "model": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "model_category": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "old_status": "",
              "old_substatus": "",
              "order_date": "2018-11-24 08:00:00",
              "owned_by": "",
              "parent": "",
              "po_number": "PO100011",
              "pre_allocated": "false",
              "purchase_date": "2018-12-09",
              "quantity": "1",
              "request_line": "",
              "resale_price": "0",
              "reserved_for": "",
              "residual": "1210.28",
              "residual_date": "2020-04-09",
              "retired": "",
              "retirement_date": "",
              "salvage_value": "0",
              "serial_number": "BXV-671-O15099-HI",
              "skip_sync": "false",
              "stockroom": "",
              "substatus": "",
              "support_group": "",
              "supported_by": "",
              "sys_class_name": "alm_hardware",
              "sys_created_by": "admin",
              "sys_created_on": "2019-02-23 08:13:36",
              "sys_domain": {
                  "link": "demisto.com",
                  "value": "global"
              },
              "sys_domain_path": "/",
              "sys_id": "sys_id3",
              "sys_mod_count": "20",
              "sys_tags": "",
              "sys_updated_by": "system",
              "sys_updated_on": "2020-04-09 06:20:19",
              "vendor": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "warranty_expiration": "2022-01-17",
              "work_notes": ""
          },
          {
              "acquisition_method": "",
              "asset_tag": "P1000412",
              "assigned": "2017-08-17 07:00:00",
              "assigned_to": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "beneficiary": "",
              "checked_in": "",
              "checked_out": "",
              "ci": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "comments": "",
              "company": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "cost": "2499.99",
              "cost_center": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "delivery_date": "2017-01-20 08:00:00",
              "department": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "depreciated_amount": "1564.03",
              "depreciation": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "depreciation_date": "2017-02-20 08:00:00",
              "display_name": "P1000412 - Apple MacBook Pro 17\"",
              "disposal_reason": "",
              "due": "",
              "due_in": "",
              "expenditure_type": "",
              "gl_account": "",
              "install_date": "2017-02-19 08:00:00",
              "install_status": "1",
              "invoice_number": "",
              "justification": "",
              "lease_id": "",
              "location": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "managed_by": "",
              "model": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "model_category": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "old_status": "",
              "old_substatus": "",
              "order_date": "2016-12-28 08:00:00",
              "owned_by": "",
              "parent": "",
              "po_number": "PO100002",
              "pre_allocated": "false",
              "purchase_date": "2017-01-09",
              "quantity": "1",
              "request_line": "",
              "resale_price": "0",
              "reserved_for": "",
              "residual": "935.96",
              "residual_date": "2020-04-09",
              "retired": "",
              "retirement_date": "",
              "salvage_value": "0",
              "serial_number": "FQC-294-U60540-FN",
              "skip_sync": "false",
              "stockroom": "",
              "substatus": "",
              "support_group": "",
              "supported_by": "",
              "sys_class_name": "alm_hardware",
              "sys_created_by": "admin",
              "sys_created_on": "2019-02-23 08:13:40",
              "sys_domain": {
                  "link": "demisto.com",
                  "value": "global"
              },
              "sys_domain_path": "/",
              "sys_id": "sys_id4",
              "sys_mod_count": "21",
              "sys_tags": "",
              "sys_updated_by": "system",
              "sys_updated_on": "2020-04-09 06:20:20",
              "vendor": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "warranty_expiration": "2020-02-19",
              "work_notes": ""
          }
      ]
  }
  RESPONSE_QUERY_TABLE_SYS_PARAMS = {
      "result": [
          {
              "active": {
                  "display_value": "true",
                  "value": "true"
              },
              "activity_due": {
                  "display_value": "UNKNOWN",
                  "value": ""
              },
              "additional_assignee_list": {
                  "display_value": "",
                  "value": ""
              },
              "approval": {
                  "display_value": "Not Yet Requested",
                  "value": "not requested"
              },
              "approval_history": {
                  "display_value": "",
                  "value": ""
              },
              "approval_set": {
                  "display_value": "",
                  "value": ""
              },
              "assigned_to": {
                  "display_value": "",
                  "value": ""
              },
              "assignment_group": {
                  "display_value": "Procurement",
                  "value": "1234"
              },
              "business_duration": {
                  "display_value": "",
                  "value": ""
              },
              "business_service": {
                  "display_value": "",
                  "value": ""
              },
              "calendar_duration": {
                  "display_value": "",
                  "value": ""
              },
              "calendar_stc": {
                  "display_value": "",
                  "value": ""
              },
              "close_notes": {
                  "display_value": "",
                  "value": ""
              },
              "closed_at": {
                  "display_value": "",
                  "value": ""
              },
              "closed_by": {
                  "display_value": "",
                  "value": ""
              },
              "cmdb_ci": {
                  "display_value": "",
                  "value": ""
              },
              "comments": {
                  "display_value": "",
                  "value": ""
              },
              "comments_and_work_notes": {
                  "display_value": "",
                  "value": ""
              },
              "company": {
                  "display_value": "",
                  "value": ""
              },
              "contact_type": {
                  "display_value": None,
                  "value": ""
              },
              "contract": {
                  "display_value": "",
                  "value": ""
              },
              "correlation_display": {
                  "display_value": "",
                  "value": ""
              },
              "correlation_id": {
                  "display_value": "",
                  "value": ""
              },
              "delivery_plan": {
                  "display_value": "",
                  "value": ""
              },
              "delivery_task": {
                  "display_value": "",
                  "value": ""
              },
              "description": {
                  "display_value": "Order from vendor or move from in-stock inventory\n\t\t",
                  "value": "Order from vendor or move from in-stock inventory\n\t\t"
              },
              "due_date": {
                  "display_value": "2020-04-20 13:58:46",
                  "value": "2020-04-20 20:58:46"
              },
              "escalation": {
                  "display_value": "Normal",
                  "value": "0"
              },
              "expected_start": {
                  "display_value": "2020-04-20 13:58:46",
                  "value": "2020-04-20 20:58:46"
              },
              "follow_up": {
                  "display_value": "",
                  "value": ""
              },
              "group_list": {
                  "display_value": "",
                  "value": ""
              },
              "impact": {
                  "display_value": "3 - Low",
                  "value": "3"
              },
              "knowledge": {
                  "display_value": "false",
                  "value": "false"
              },
              "location": {
                  "display_value": "",
                  "value": ""
              },
              "made_sla": {
                  "display_value": "true",
                  "value": "true"
              },
              "number": {
                  "display_value": "TASK0000001",
                  "value": "TASK0000001"
              },
              "opened_at": {
                  "display_value": "2020-04-20 13:58:46",
                  "value": "2020-04-20 20:58:46"
              },
              "opened_by": {
                  "display_value": "System Administrator",
                  "value": "1234"
              },
              "order": {
                  "display_value": "",
                  "value": ""
              },
              "parent": {
                  "display_value": "RITM0000001",
                  "value": "aeed229047801200e0ef563dbb9a71c2"
              },
              "priority": {
                  "display_value": "4 - Low",
                  "value": "4"
              },
              "reassignment_count": {
                  "display_value": "0",
                  "value": "0"
              },
              "request": {
                  "display_value": "REQ0000001",
                  "value": "1234"
              },
              "request_item": {
                  "display_value": "RITM0000001",
                  "value": "1234"
              },
              "sc_catalog": {
                  "display_value": "",
                  "value": ""
              },
              "service_offering": {
                  "display_value": "",
                  "value": ""
              },
              "short_description": {
                  "display_value": "Order from vendor or move from in-stock inventory\n\t\t",
                  "value": "Order from vendor or move from in-stock inventory\n\t\t"
              },
              "skills": {
                  "display_value": "",
                  "value": ""
              },
              "sla_due": {
                  "display_value": "UNKNOWN",
                  "value": ""
              },
              "state": {
                  "display_value": "Open",
                  "value": "1"
              },
              "sys_class_name": {
                  "display_value": "Catalog Task",
                  "value": "sc_task"
              },
              "sys_created_by": {
                  "display_value": "admin",
                  "value": "admin"
              },
              "sys_created_on": {
                  "display_value": "2020-04-20 13:58:46",
                  "value": "2020-04-20 20:58:46"
              },
              "sys_domain": {
                  "display_value": "global",
                  "value": "global"
              },
              "sys_domain_path": {
                  "display_value": "/",
                  "value": "/"
              },
              "sys_id": {
                  "display_value": "1234",
                  "value": "1234"
              },
              "sys_mod_count": {
                  "display_value": "0",
                  "value": "0"
              },
              "sys_tags": {
                  "display_value": "",
                  "value": ""
              },
              "sys_updated_by": {
                  "display_value": "admin",
                  "value": "admin"
              },
              "sys_updated_on": {
                  "display_value": "2020-04-20 13:58:46",
                  "value": "2020-04-20 20:58:46"
              },
              "time_worked": {
                  "display_value": "",
                  "value": ""
              },
              "upon_approval": {
                  "display_value": "Proceed to Next Task",
                  "value": "proceed"
              },
              "upon_reject": {
                  "display_value": "Cancel all future Tasks",
                  "value": "cancel"
              },
              "urgency": {
                  "display_value": "3 - Low",
                  "value": "3"
              },
              "user_input": {
                  "display_value": "",
                  "value": ""
              },
              "watch_list": {
                  "display_value": "",
                  "value": ""
              },
              "work_end": {
                  "display_value": "",
                  "value": ""
              },
              "work_notes": {
                  "display_value": "",
                  "value": ""
              },
              "work_notes_list": {
                  "display_value": "",
                  "value": ""
              },
              "work_start": {
                  "display_value": "",
                  "value": ""
              }
          }
      ]
  }
  RESPONSE_LIST_TABLE_FIELDS = {
      "result": [
          {
              "acquisition_method": "",
              "asset_tag": "P1000479",
              "assigned": "2017-10-31 07:00:00",
              "assigned_to": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "beneficiary": "",
              "checked_in": "",
              "checked_out": "",
              "ci": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "comments": "",
              "company": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "cost": "1799.99",
              "cost_center": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "delivery_date": "2017-04-20 07:00:00",
              "department": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "depreciated_amount": "1025.61",
              "depreciation": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "depreciation_date": "2017-06-03 07:00:00",
              "display_name": "P1000479 - Apple MacBook Pro 15\"",
              "disposal_reason": "",
              "due": "",
              "due_in": "",
              "expenditure_type": "",
              "gl_account": "",
              "install_date": "2017-06-02 07:00:00",
              "install_status": "1",
              "invoice_number": "",
              "justification": "",
              "lease_id": "",
              "location": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "managed_by": "",
              "model": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "model_category": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "old_status": "",
              "old_substatus": "",
              "order_date": "2017-03-27 07:00:00",
              "owned_by": "",
              "parent": "",
              "po_number": "PO100004",
              "pre_allocated": "false",
              "purchase_date": "2017-04-09",
              "quantity": "1",
              "request_line": "",
              "resale_price": "0",
              "reserved_for": "",
              "residual": "774.38",
              "residual_date": "2020-04-09",
              "retired": "",
              "retirement_date": "",
              "salvage_value": "0",
              "serial_number": "BQP-854-D33246-GH",
              "skip_sync": "false",
              "stockroom": "",
              "substatus": "",
              "support_group": "",
              "supported_by": "",
              "sys_class_name": "alm_hardware",
              "sys_created_by": "admin",
              "sys_created_on": "2019-02-23 08:14:21",
              "sys_domain": {
                  "link": "demisto.com",
                  "value": "global"
              },
              "sys_domain_path": "/",
              "sys_id": "00a96c0d3790200044e0bfc8bcbe5dc3",
              "sys_mod_count": "20",
              "sys_tags": "",
              "sys_updated_by": "system",
              "sys_updated_on": "2020-04-09 06:20:10",
              "vendor": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "warranty_expiration": "2020-06-01",
              "work_notes": ""
          }
      ]
  }
  RESPONSE_QUERY_COMPUTERS = {
      "result": {
          "asset": {
              "link": "demisto.com",
              "value": "a"
          },
          "asset_tag": "P1000357",
          "assigned": "2017-09-09 07:00:00",
          "assigned_to": {
              "link": "demisto.com",
              "value": "admin"
          },
          "assignment_group": "",
          "attributes": "",
          "can_print": "false",
          "category": "Hardware",
          "cd_rom": "false",
          "cd_speed": "",
          "change_control": "",
          "chassis_type": "",
          "checked_in": "",
          "checked_out": "",
          "comments": "",
          "company": {
              "link": "demisto.com",
              "value": "admin"
          },
          "correlation_id": "",
          "cost": "1329",
          "cost_cc": "USD",
          "cost_center": {
              "link": "demisto.com",
              "value": "a"
          },
          "cpu_core_count": "1",
          "cpu_core_thread": "",
          "cpu_count": "1",
          "cpu_manufacturer": "",
          "cpu_name": "",
          "cpu_speed": "",
          "cpu_type": "",
          "default_gateway": "",
          "delivery_date": "2017-05-21 07:00:00",
          "department": {
              "link": "demisto.com",
              "value": "a"
          },
          "discovery_source": "",
          "disk_space": "",
          "dns_domain": "",
          "due": "",
          "due_in": "",
          "fault_count": "0",
          "first_discovered": "",
          "floppy": "",
          "form_factor": "",
          "fqdn": "",
          "gl_account": "",
          "hardware_status": "installed",
          "hardware_substatus": "",
          "install_date": "2017-07-29 07:00:00",
          "install_status": "1",
          "invoice_number": "",
          "ip_address": "",
          "justification": "",
          "last_discovered": "",
          "lease_id": "",
          "location": {
              "link": "demisto.com",
              "value": "a"
          },
          "mac_address": "",
          "maintenance_schedule": "",
          "managed_by": "",
          "manufacturer": {
              "link": "demisto.com",
              "value": "a"
          },
          "model_id": {
              "link": "demisto.com",
              "value": "a"
          },
          "model_number": "",
          "monitor": "false",
          "name": "Precision T5500 Workstation",
          "object_id": "",
          "operational_status": "1",
          "order_date": "2017-04-26 07:00:00",
          "os": "Windows XP Professional",
          "os_address_width": "",
          "os_domain": "",
          "os_service_pack": "",
          "os_version": "",
          "owned_by": "",
          "po_number": "PO100005",
          "purchase_date": "2017-05-09",
          "ram": "",
          "schedule": "",
          "serial_number": "VVM-370-F60616-KN",
          "short_description": "",
          "skip_sync": "false",
          "start_date": "",
          "subcategory": "Computer",
          "support_group": "",
          "supported_by": "",
          "sys_class_name": "cmdb_ci_computer",
          "sys_class_path": "/!!/!2/!(",
          "sys_created_by": "admin",
          "sys_created_on": "2012-02-18 08:14:45",
          "sys_domain": {
              "link": "demisto.com",
              "value": "global"
          },
          "sys_domain_path": "/",
          "sys_id": "1234",
          "sys_mod_count": "18",
          "sys_tags": "",
          "sys_updated_by": "system",
          "sys_updated_on": "2020-04-09 06:20:21",
          "unverified": "false",
          "vendor": {
              "link": "demisto.com",
              "value": "a"
          },
          "virtual": "false",
          "warranty_expiration": "2020-07-28"
      }
  }
  RESPONSE_GET_TABLE_NAME = {
      "result": [
          {
              "access": "",
              "actions_access": "true",
              "alter_access": "true",
              "client_scripts_access": "true",
              "configuration_access": "false",
              "create_access": "true",
              "create_access_controls": "false",
              "delete_access": "false",
              "extension_model": "",
              "is_extendable": "false",
              "label": "ACE",
              "live_feed_enabled": "false",
              "name": "cmdb_ci_lb_ace",
              "number_ref": "",
              "read_access": "true",
              "super_class": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "sys_class_code": "!.",
              "sys_class_name": "sys_db_object",
              "sys_class_path": "/!!/!2/!(/!!/!$/!.",
              "sys_created_by": "system",
              "sys_created_on": "2019-12-04 05:02:05",
              "sys_id": "123",
              "sys_mod_count": "0",
              "sys_name": "CMDB CI Lb Ace",
              "sys_package": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "sys_policy": "",
              "sys_scope": {
                  "link": "demisto.com",
                  "value": "global"
              },
              "sys_update_name": "sys_db_object_547a54c1e86100107850694c2d9d2d3e",
              "sys_updated_by": "system",
              "sys_updated_on": "2019-12-04 05:02:05",
              "update_access": "true",
              "user_role": "",
              "ws_access": "true"
          }
      ]
  }
  RESPONSE_ADD_TAG = {
      "result": {
          "auto": "",
          "comments": "",
          "id_display": "INC0000009",
          "id_type": "Incident",
          "label": {
              "link": "demisto.com",
              "value": "admin"
          },
          "notify_onchange": "false",
          "notify_script": "",
          "notify_when": "",
          "read": "no",
          "reference_count": "",
          "sys_created_by": "admin",
          "sys_created_on": "2020-04-30 08:59:33",
          "sys_id": "1234",
          "sys_mod_count": "0",
          "sys_tags": "",
          "sys_updated_by": "admin",
          "sys_updated_on": "2020-04-30 08:59:33",
          "table": "",
          "table_key": "",
          "title": "title",
          "url": "incident.do?sys_id=1234\u0026sysparm_view=",
          "view_name": ""
      }
  }
  RESPONSE_QUERY_ITEMS = {
      "result": [
          {
              "active": "true",
              "availability": "on_both",
              "billable": "false",
              "category": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "cost": "0",
              "custom_cart": "",
              "delivery_plan": "",
              "delivery_plan_script": "",
              "delivery_time": "1970-01-03 00:00:00",
              "description": "desc",
              "display_price_property": "non_zero",
              "entitlement_script": "",
              "flow_designer_flow": "",
              "group": "",
              "hide_sp": "false",
              "icon": "",
              "ignore_price": "false",
              "image": "",
              "list_price": "0",
              "location": "",
              "mandatory_attachment": "false",
              "meta": "",
              "mobile_hide_price": "false",
              "mobile_picture": "",
              "mobile_picture_type": "use_desktop_picture",
              "model": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "name": "Apple iPad 3",
              "no_attachment_v2": "false",
              "no_cart": "false",
              "no_cart_v2": "false",
              "no_delivery_time_v2": "false",
              "no_order": "false",
              "no_order_now": "false",
              "no_proceed_checkout": "false",
              "no_quantity": "false",
              "no_quantity_v2": "false",
              "no_search": "false",
              "no_wishlist_v2": "false",
              "omit_price": "false",
              "order": "0",
              "ordered_item_link": "",
              "picture": "",
              "preview": "JavaScript",
              "price": "600",
              "recurring_frequency": "",
              "recurring_price": "0",
              "request_method": "",
              "roles": "",
              "sc_catalogs": "catalog",
              "sc_ic_item_staging": "",
              "sc_ic_version": "",
              "short_description": "Apple iPad 3",
              "show_variable_help_on_load": "false",
              "start_closed": "false",
              "sys_class_name": "pc_hardware_cat_item",
              "sys_created_by": "admin",
              "sys_created_on": "2013-12-08 15:22:04",
              "sys_id": "123",
              "sys_mod_count": "17",
              "sys_name": "Apple iPad 3",
              "sys_package": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "sys_policy": "",
              "sys_scope": {
                  "link": "demisto.com",
                  "value": "global"
              },
              "sys_tags": "",
              "sys_update_name": "pc_hardware_cat_item_060f3afa3731300054b6a3549dbe5d3e",
              "sys_updated_by": "admin",
              "sys_updated_on": "2016-03-17 21:26:33",
              "template": "",
              "type": "item",
              "use_sc_layout": "true",
              "vendor": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "visible_bundle": "true",
              "visible_guide": "true",
              "visible_standalone": "true",
              "workflow": {
                  "link": "demisto.com",
                  "value": "admin"
              }
          },
          {
              "active": "true",
              "availability": "on_desktop",
              "billable": "false",
              "category": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "cost": "50",
              "custom_cart": "",
              "delivery_plan": "",
              "delivery_plan_script": "",
              "delivery_time": "1970-01-03 00:00:00",
              "description": "desc",
              "display_price_property": "non_zero",
              "entitlement_script": "",
              "flow_designer_flow": "",
              "group": "",
              "hide_sp": "false",
              "icon": "",
              "ignore_price": "false",
              "image": "",
              "list_price": "0",
              "location": "",
              "mandatory_attachment": "false",
              "meta": "",
              "mobile_hide_price": "false",
              "mobile_picture": "",
              "mobile_picture_type": "use_desktop_picture",
              "model": "",
              "name": "Belkin iPad Mini Case",
              "no_attachment_v2": "false",
              "no_cart": "false",
              "no_cart_v2": "false",
              "no_delivery_time_v2": "false",
              "no_order": "false",
              "no_order_now": "false",
              "no_proceed_checkout": "false",
              "no_quantity": "false",
              "no_quantity_v2": "false",
              "no_search": "false",
              "no_wishlist_v2": "false",
              "omit_price": "false",
              "order": "0",
              "ordered_item_link": "",
              "picture": "",
              "preview": "JavaScript",
              "price": "50",
              "recurring_frequency": "monthly",
              "recurring_price": "0",
              "request_method": "",
              "roles": "",
              "sc_catalogs": "catalog",
              "sc_ic_item_staging": "",
              "sc_ic_version": "",
              "short_description": "Belkin iPad Mini 2 Case",
              "show_variable_help_on_load": "false",
              "start_closed": "false",
              "sys_class_name": "pc_hardware_cat_item",
              "sys_created_by": "johanneke.stam",
              "sys_created_on": "2014-12-10 12:13:20",
              "sys_id": "1234",
              "sys_mod_count": "12",
              "sys_name": "Belkin iPad Mini Case",
              "sys_package": {
                  "link": "demisto.com",
                  "value": "admin"
              },
              "sys_policy": "",
              "sys_scope": {
                  "link": "demisto.com",
                  "value": "global"
              },
              "sys_tags": "",
              "sys_update_name": "pc_hardware_cat_item_90af095bcd38798071a208d710d1b64f",
              "sys_updated_by": "admin",
              "sys_updated_on": "2016-03-16 00:42:51",
              "template": "",
              "type": "item",
              "use_sc_layout": "true",
              "vendor": "",
              "visible_bundle": "true",
              "visible_guide": "true",
              "visible_standalone": "true",
              "workflow": {
                  "link": "demisto.com",
                  "value": "admin"
              }
          }
      ]
  }
  RESPONSE_ITEM_DETAILS = {
      "result": {
          "catalogs": [
              {
                  "active": True,
                  "sys_id": "1234",
                  "title": "Service Catalog"
              }
          ],
          "categories": [
              {
                  "active": True,
                  "category": {
                      "active": True,
                      "sys_id": "1234",
                      "title": "Mobiles"
                  },
                  "sys_id": "1234",
                  "title": "Hardware"
              }
          ],
          "category": {
              "sys_id": "1234",
              "title": "Mobiles"
          },
          "client_script": {
              "onChange": [],
              "onLoad": [],
              "onSubmit": []
          },
          "content_type": "",
          "data_lookup": [],
          "description": "desc",
          "icon": "images/service_catalog/generic_small.gifx",
          "kb_article": "",
          "local_currency": "USD",
          "localized_price": "$599.99",
          "localized_recurring_price": "$30.00",
          "mandatory_attachment": False,
          "name": "Apple iPhone 5",
          "order": 10,
          "picture": "pic.iix",
          "price": "$599.99",
          "price_currency": "USD",
          "recurring_frequency": "Monthly",
          "recurring_price": "$30.00",
          "recurring_price_currency": "USD",
          "request_method": "",
          "short_description": "Apple iPhone 5",
          "show_delivery_time": False,
          "show_price": True,
          "show_quantity": True,
          "show_wishlist": True,
          "sys_class_name": "pc_hardware_cat_item",
          "sys_id": "1234",
          "type": "catalog_item",
          "ui_policy": [
              {
                  "actions": [],
                  "condition_fields": [],
                  "conditions": [],
                  "debug": False,
                  "onload": True,
                  "reverse": False,
                  "script_false": "",
                  "script_true": "",
                  "short_description": "Hide allocated carrier",
                  "source_table": "catalog_ui_policy",
                  "sys_id": "sys_id",
                  "table": "(catalog)"
              }
          ],
          "url": "",
          "variables": [
              {
                  "attributes": "edge_encryption_enabled=true",
                  "choices": [
                      {
                          "index": 0,
                          "label": "-- None --",
                          "value": ""
                      },
                      {
                          "index": 1,
                          "label": "AT \u0026 T Mobility",
                          "price": 0,
                          "price_currency": "USD",
                          "recurring_price": 0,
                          "recurring_price_currency": "USD",
                          "value": "at_and_t_mobility"
                      },
                      {
                          "index": 2,
                          "label": "Cricket Wireless",
                          "price": 0,
                          "price_currency": "USD",
                          "recurring_price": 0,
                          "recurring_price_currency": "USD",
                          "value": "cricket_wireless"
                      },
                      {
                          "index": 3,
                          "label": "MetroPCS",
                          "price": 0,
                          "price_currency": "USD",
                          "recurring_price": 0,
                          "recurring_price_currency": "USD",
                          "value": "metropcs"
                      },
                      {
                          "index": 4,
                          "label": "Sprint Nextel",
                          "price": 0,
                          "price_currency": "USD",
                          "recurring_price": 0,
                          "recurring_price_currency": "USD",
                          "value": "sprint_nextel"
                      },
                      {
                          "index": 5,
                          "label": "T-Mobile USA",
                          "price": 0,
                          "price_currency": "USD",
                          "recurring_price": 0,
                          "recurring_price_currency": "USD",
                          "value": "t_mobile_usa"
                      },
                      {
                          "index": 6,
                          "label": "TracFone Wireless",
                          "price": 0,
                          "price_currency": "USD",
                          "recurring_price": 0,
                          "recurring_price_currency": "USD",
                          "value": "tracfone_wireless"
                      },
                      {
                          "index": 7,
                          "label": "U.S. Cellular",
                          "price": 0,
                          "price_currency": "USD",
                          "recurring_price": 0,
                          "recurring_price_currency": "USD",
                          "value": "us_cellular"
                      },
                      {
                          "index": 8,
                          "label": "Verizon Wireless",
                          "price": 0,
                          "price_currency": "USD",
                          "recurring_price": 0,
                          "recurring_price_currency": "USD",
                          "value": "verizon_wireless"
                      }
                  ],
                  "display_type": "Select Box",
                  "displayvalue": "",
                  "friendly_type": "select_box",
                  "help_text": "",
                  "id": "id",
                  "label": "Allocated carrier",
                  "mandatory": False,
                  "max_length": 0,
                  "name": "carrier",
                  "read_only": False,
                  "render_label": True,
                  "type": 5,
                  "value": ""
              },
              {
                  "attributes": "edge_encryption_enabled=true",
                  "choices": [
                      {
                          "index": 0,
                          "label": "-- None --",
                          "value": ""
                      },
                      {
                          "index": 1,
                          "label": "500MB",
                          "price": 0,
                          "price_currency": "USD",
                          "recurring_price": 1,
                          "recurring_price_currency": "USD",
                          "value": "500MB"
                      },
                      {
                          "index": 2,
                          "label": "Unlimited",
                          "price": 0,
                          "price_currency": "USD",
                          "recurring_price": 4,
                          "recurring_price_currency": "USD",
                          "value": "unlimited"
                      }
                  ],
                  "display_type": "Select Box",
                  "displayvalue": "",
                  "friendly_type": "select_box",
                  "help_text": "",
                  "id": "id",
                  "label": "Monthly data allowance",
                  "mandatory": False,
                  "max_length": 0,
                  "name": "data_plan",
                  "read_only": False,
                  "render_label": True,
                  "type": 5,
                  "value": ""
              },
              {
                  "attributes": "edge_encryption_enabled=true",
                  "choices": [
                      {
                          "index": 0,
                          "label": "12 Months",
                          "price": 0,
                          "price_currency": "USD",
                          "recurring_price": 0,
                          "recurring_price_currency": "USD",
                          "value": "twelve_months"
                      },
                      {
                          "index": 1,
                          "label": "18 Months",
                          "price": 0,
                          "price_currency": "USD",
                          "recurring_price": -2,
                          "recurring_price_currency": "USD",
                          "value": "eighteen_months"
                      },
                      {
                          "index": 2,
                          "label": "24 Months",
                          "price": 0,
                          "price_currency": "USD",
                          "recurring_price": -4,
                          "recurring_price_currency": "USD",
                          "value": "twentyfour_months"
                      }
                  ],
                  "display_type": "Select Box",
                  "displayvalue": "",
                  "friendly_type": "select_box",
                  "help_text": "",
                  "id": "id",
                  "label": "Contract duration",
                  "mandatory": False,
                  "max_length": 0,
                  "name": "duration",
                  "read_only": False,
                  "render_label": True,
                  "type": 5,
                  "value": ""
              },
              {
                  "attributes": "edge_encryption_enabled=true",
                  "choices": [
                      {
                          "index": 0,
                          "label": "Black",
                          "price": 0,
                          "price_currency": "USD",
                          "recurring_price": 0,
                          "recurring_price_currency": "USD",
                          "value": "black"
                      },
                      {
                          "index": 1,
                          "label": "Slate",
                          "price": 0,
                          "price_currency": "USD",
                          "recurring_price": 0,
                          "recurring_price_currency": "USD",
                          "value": "slate"
                      }
                  ],
                  "display_type": "Select Box",
                  "displayvalue": "",
                  "friendly_type": "select_box",
                  "help_text": "",
                  "id": "id",
                  "label": "Color",
                  "mandatory": False,
                  "max_length": 0,
                  "name": "color",
                  "read_only": False,
                  "render_label": True,
                  "type": 5,
                  "value": ""
              },
              {
                  "attributes": "edge_encryption_enabled=true",
                  "choices": [
                      {
                          "index": 0,
                          "label": "64GB",
                          "price": 0,
                          "price_currency": "USD",
                          "recurring_price": 0,
                          "recurring_price_currency": "USD",
                          "value": "sixtyfour"
                      },
                      {
                          "index": 1,
                          "label": "32GB",
                          "price": 50,
                          "price_currency": "USD",
                          "recurring_price": 0,
                          "recurring_price_currency": "USD",
                          "value": "thirtytwo"
                      },
                      {
                          "index": 2,
                          "label": "16GB",
                          "price": 0,
                          "price_currency": "USD",
                          "recurring_price": 0,
                          "recurring_price_currency": "USD",
                          "value": "sixteen"
                      }
                  ],
                  "display_type": "Select Box",
                  "displayvalue": "64GB",
                  "friendly_type": "select_box",
                  "help_text": "",
                  "id": "id",
                  "label": "Storage",
                  "mandatory": False,
                  "max_length": 0,
                  "name": "storage",
                  "read_only": False,
                  "render_label": True,
                  "type": 5,
                  "value": "sixtyfour"
              }
          ],
          "visible_standalone": True
      }
  }
  RESPONSE_CREATE_ITEM_ORDER = {
      "result": {
          "number": "REQ0010002",
          "request_id": "1234",
          "request_number": "REQ0010002",
          "sys_id": "12",
          "table": "sc_request"
      }
  }
  RESPONSE_DOCUMENT_ROUTE = {
      "result": {
          "display_name": "Incident: INC0000060",
          "document_id": "document_id",
          "document_table": "incident",
          "queue": "queue_id",
          "sys_id": "work_item_id"
      }
  }
  RESPONSE_FETCH = {
      'result':
          [
              {
                  'parent': '', 'made_sla': 'false', 'caused_by': '', 'watch_list': '', 'upon_reject': '',
                  'sys_updated_on': '2020-04-02 14:03:31',
                  'child_incidents': '', 'hold_reason': '', 'approval_history': '', 'number': 'INC0000040',
                  'resolved_by': '',
                  'sys_updated_by': 'admin',
                  'opened_by': {'link': 'demisto.com', 'value': 'test2'},
                  'user_input': '', 'sys_created_on': '2019-09-05 00:42:29',
                  'sys_domain': {'link': 'demisto.com', 'value': 'global'}, 'state': '1', 'sys_created_by': 'admin',
                  'knowledge': 'false', 'order': '', 'calendar_stc': '', 'closed_at': '',
                  'cmdb_ci': {'link': 'demisto.com', 'value': 'test'}, 'delivery_plan': '', 'impact': '2',
                  'active': 'true',
                  'work_notes_list': '', 'business_service': '', 'priority': '4', 'sys_domain_path': '/', 'rfc': '',
                  'time_worked': '', 'expected_start': '', 'opened_at': '2019-09-05 00:41:01', 'business_duration': '',
                  'group_list': '', 'work_end': '', 'caller_id': {'link': 'demisto.com', 'value': 'test'},
                  'reopened_time': '', 'resolved_at': '', 'approval_set': '', 'subcategory': '', 'work_notes': '',
                  'short_description': 'Trouble getting to Oregon mail server', 'close_code': '',
                  'correlation_display': '',
                  'delivery_task': '', 'work_start': '', 'assignment_group': {'link': 'demisto.com', 'value': 'test'},
                  'additional_assignee_list': '', 'business_stc': '',
                  'description': 'Unable to access Oregon mail server. Is it down?', 'calendar_duration': '',
                  'close_notes': '',
                  'notify': '1', 'sys_class_name': 'incident', 'closed_by': '', 'follow_up': '', 'parent_incident': '',
                  'sys_id': 'sys_id', 'contact_type': 'phone', 'reopened_by': '', 'incident_state': '1', 'urgency': '3',
                  'problem_id': '', 'company': {'link': 'demisto.com', 'value': 'test'}, 'reassignment_count': '',
                  'u_custom_field_test': 'NYC', 'activity_due': '', 'assigned_to': '', 'severity': '3', 'comments': '',
                  'approval': 'not requested', 'sla_due': '2019-09-26 00:41:01', 'comments_and_work_notes': '',
                  'due_date': '',
                  'sys_mod_count': '8', 'reopen_count': '', 'sys_tags': '', 'escalation': '0', 'upon_approval': '',
                  'correlation_id': '', 'location': {'link': 'demisto.com', 'value': 'test'}, 'category': 'network'
              },
              {
                  'parent': '', 'made_sla': 'false', 'caused_by': '', 'watch_list': '', 'upon_reject': '',
                  'sys_updated_on': '2020-04-02 14:03:31',
                  'child_incidents': '', 'hold_reason': '', 'approval_history': '', 'number': 'INC0000039',
                  'resolved_by': '',
                  'sys_updated_by': 'admin',
                  'opened_by': {'link': 'demisto.com', 'value': 'test'},
                  'user_input': '', 'sys_created_on': '2019-09-05 00:42:29',
                  'sys_domain': {'link': 'demisto.com', 'value': 'global'}, 'state': '1', 'sys_created_by': 'admin',
                  'knowledge': 'false', 'order': '', 'calendar_stc': '', 'closed_at': '',
                  'cmdb_ci': {'link': 'demisto.com', 'value': 'test'}, 'delivery_plan': '', 'impact': '2',
                  'active': 'true',
                  'work_notes_list': '', 'business_service': '', 'priority': '4', 'sys_domain_path': '/', 'rfc': '',
                  'time_worked': '', 'expected_start': '', 'opened_at': '2019-09-05 00:41:01', 'business_duration': '',
                  'group_list': '', 'work_end': '', 'caller_id': {'link': 'demisto.com', 'value': 'test'},
                  'reopened_time': '', 'resolved_at': '', 'approval_set': '', 'subcategory': '', 'work_notes': '',
                  'short_description': 'Trouble getting to Oregon mail server', 'close_code': '',
                  'correlation_display': '',
                  'delivery_task': '', 'work_start': '', 'assignment_group': {'link': 'demisto.com', 'value': 'test'},
                  'additional_assignee_list': '', 'business_stc': '',
                  'description': 'Unable to access Oregon mail server. Is it down?', 'calendar_duration': '',
                  'close_notes': '',
                  'notify': '1', 'sys_class_name': 'incident', 'closed_by': '', 'follow_up': '', 'parent_incident': '',
                  'sys_id': 'sys_id', 'contact_type': 'phone', 'reopened_by': '', 'incident_state': '1', 'urgency': '3',
                  'problem_id': '', 'company': {'link': 'demisto.com', 'value': 'test'}, 'reassignment_count': '',
                  'u_custom_field_test': 'NYC', 'activity_due': '', 'assigned_to': '', 'severity': '3', 'comments': '',
                  'approval': 'not requested', 'sla_due': '2019-09-26 00:41:01', 'comments_and_work_notes': '',
                  'due_date': '',
                  'sys_mod_count': '8', 'reopen_count': '', 'sys_tags': '', 'escalation': '0', 'upon_approval': '',
                  'correlation_id': '', 'location': {'link': 'demisto.com', 'value': 'test'}, 'category': 'network'
              }
          ]
  }
  RESPONSE_FETCH_ATTACHMENTS_TICKET = {
      "result": [
          {
              "active": "false",
              "activity_due": "2016-12-13 01:26:36",
              "additional_assignee_list": "",
              "approval": "not requested",
              "approval_history": "",
              "approval_set": "",
              "assigned_to": {
                  "link": "https://dev61466.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007",
                  "value": "5137153cc611227c000bbd1bd8cd2007"
              },
              "assignment_group": {
                  "link": "https://dev61466.service-now.com/api/now/table/sys_user_group/287ebd7da9fe198100f92cc8d1d2154e",
                  "value": "287ebd7da9fe198100f92cc8d1d2154e"
              },
              "business_duration": "1970-01-01 08:00:00",
              "business_service": {
                  "link": "https://dev61466.service-now.com/api/now/table/cmdb_ci_service/27d32778c0a8000b00db970eeaa60f16",
                  "value": "27d32778c0a8000b00db970eeaa60f16"
              },
              "business_stc": "28800",
              "calendar_duration": "1970-01-02 04:23:17",
              "calendar_stc": "102197",
              "caller_id": {
                  "link": "https://dev61466.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7",
                  "value": "681ccaf9c0a8016400b98a06818d57c7"
              },
              "category": "inquiry",
              "caused_by": "",
              "child_incidents": "0",
              "close_code": "Solved (Permanently)",
              "close_notes": "This incident is resolved.",
              "closed_at": "2016-12-14 02:46:44",
              "closed_by": {
                  "link": "https://dev61466.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7",
                  "value": "681ccaf9c0a8016400b98a06818d57c7"
              },
              "cmdb_ci": {
                  "link": "https://dev61466.service-now.com/api/now/table/cmdb_ci/109562a3c611227500a7b7ff98cc0dc7",
                  "value": "109562a3c611227500a7b7ff98cc0dc7"
              },
              "comments": "",
              "comments_and_work_notes": "",
              "company": {
                  "link": "https://dev61466.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec",
                  "value": "31bea3d53790200044e0bfc8bcbe5dec"
              },
              "contact_type": "self-service",
              "contract": "",
              "correlation_display": "",
              "correlation_id": "",
              "delivery_plan": "",
              "delivery_task": "",
              "description": "I am unable to connect to the email server. It appears to be down.",
              "due_date": "",
              "escalation": "0",
              "expected_start": "",
              "follow_up": "",
              "group_list": "",
              "hold_reason": "",
              "impact": "2",
              "incident_state": "7",
              "knowledge": "false",
              "location": "",
              "made_sla": "true",
              "notify": "1",
              "number": "INC0000060",
              "opened_at": "2016-12-12 15:19:57",
              "opened_by": {
                  "link": "https://dev61466.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7",
                  "value": "681ccaf9c0a8016400b98a06818d57c7"
              },
              "order": "",
              "parent": "",
              "parent_incident": "",
              "priority": "3",
              "problem_id": "",
              "reassignment_count": "2",
              "reopen_count": "0",
              "reopened_by": "",
              "reopened_time": "",
              "resolved_at": "2016-12-13 21:43:14",
              "resolved_by": {
                  "link": "https://dev61466.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007",
                  "value": "5137153cc611227c000bbd1bd8cd2007"
              },
              "rfc": "",
              "service_offering": "",
              "severity": "3",
              "short_description": "Unable to connect to email",
              "skills": "",
              "sla_due": "",
              "state": "7",
              "subcategory": "email",
              "sys_class_name": "incident",
              "sys_created_by": "employee",
              "sys_created_on": "2016-12-12 15:19:57",
              "sys_domain": {
                  "link": "https://dev61466.service-now.com/api/now/table/sys_user_group/global",
                  "value": "global"
              },
              "sys_domain_path": "/",
              "sys_id": "1c741bd70b2322007518478d83673af3",
              "sys_mod_count": "16",
              "sys_tags": "",
              "sys_updated_by": "admin",
              "sys_updated_on": "2020-05-07 09:36:13",
              "time_worked": "",
              "upon_approval": "proceed",
              "upon_reject": "cancel",
              "urgency": "2",
              "user_input": "",
              "watch_list": "",
              "work_end": "",
              "work_notes": "",
              "work_notes_list": "",
              "work_start": ""
          }
      ]
  }
  RESPONSE_FETCH_ATTACHMENTS_FILE = [
      {'Contents': '', 'ContentsFormat': 'text', 'Type': 3, 'File': 'wireframe', 'FileID': 'file_id'}
  ]
  
  MIRROR_COMMENTS_RESPONSE = {'result': [{
      'sys_id': '549fc0bfdbaa101053482fb748961941', 'sys_created_on': '2020-08-17 06:31:49', 'name': 'incident',
      'element_id': '9bf0f1afdbe6101053482fb748961908', 'sys_tags': '', 'value': 'This is a comment',
      'sys_created_by': 'admin', 'element': 'comments'}]}
  
  RESPONSE_MIRROR_FILE_ENTRY = [
      {'Contents': '', 'ContentsFormat': 'text', 'Type': 3, 'File': 'test.txt',
       'FileID': '20eb1079-d6c3-47cf-81bf-95968f93f6d3'}]
  
  RESPONSE_ASSIGNMENT_GROUP = {'result': {'parent': '', 'manager':
      {'link': 'https://dev59633.service-now.com/api/now/table/sys_user/b6b364e253131300e321ddeeff7b121b',
       'value': 'b6b364e253131300e321ddeeff7b121b'}, 'roles': '', 'sys_mod_count': '0', 'active': 'true',
                                         'description': '', 'source': '', 'sys_updated_on': '2020-07-11 09:50:32',
                                         'sys_tags': '', 'type': '', 'sys_id': '679434f053231300e321ddeeff7b12d8',
                                         'sys_updated_by': 'admin', 'cost_center': '', 'default_assignee': '',
                                         'sys_created_on': '2020-07-11 09:50:32', 'name': 'Help Desk',
                                         'exclude_manager': 'false', 'email': '', 'include_members': 'false',
                                         'sys_created_by': 'admin'}}
  
  
  RESPONSE_MIRROR_FILE_ENTRY_FROM_XSOAR = [{'Contents': '', 'ContentsFormat': 'text', 'Type': 3,
                                            'File': 'test_mirrored_from_xsoar.txt',
                                            'FileID': '20eb1079-d6c3-47cf-81bf-95968f93f6d3'}]
  
  MIRROR_COMMENTS_RESPONSE_FROM_XSOAR = {'result': [{
      'sys_id': '549fc0bfdbaa101053482fb748961941', 'sys_created_on': '2020-08-17 06:31:49', 'name': 'incident',
      'element_id': '9bf0f1afdbe6101053482fb748961908', 'sys_tags': '',
      'value': 'This is a comment\n\n Mirrored from Cortex XSOAR', 'sys_created_by': 'admin', 'element': 'comments'}]}
  
  MIRROR_ENTRIES = [
      {'Contents': '', 'ContentsFormat': 'text', 'type': 3, 'File': 'test.txt',
       'FileID': '20eb1079-d6c3-47cf-81bf-95968f93f6d3'},
      {'type': None, 'category': None, 'contents': 'This is a comment', 'contentsFormat': None,
       'tags': ['comments', 'work_notes'], 'note': True}]
  