Changing my name on my railcard should not be this hard
Changing my name on my railcard
We have a Family and Friends Railcard, one of the flavours of discount cards for money off rail travel in the UK.  We've had one almost continuously since Charles was born, because buying him a ticket allowed us to use the railcard and thus get 1/3 off the adult tickets.  And I've had an online account to manage our railcard and renewing it.The railcard online account system doesn't allow users to change their names on the account.  After an exchange of emails we established that the Railcard customer service team could change the name attached to my railcard account, but that I could never renew my railcard online again, and would have to ring up customer services every time.  [One of the delights of the modern world for me is all the things I can sort out online without having to ring up anybody. I don't like ringing up strangers, or indeed talking on the phone to anyone much apart from my family and close friends.  I would much rather tell a computer what to do myself than talk to a stranger who is effectively doing the typing for me.]Or I could "buy a card for someone else" and put my right name in.  Or I  could create a new account with a different email address, and get the  names right on that.What I actually did was:Change the email address on the existing railcard account from my main email address to an old one I don't use any more, but can access.Set up a new account with my main email address.Put the right name on that account.Buy new railcard in plenty of time for my next booked train trip.Seriously though, people who are building online services.  People change their names!  Build your system to accommodate that without making them jump through stupid hoops!  (Also note that the majority of people in this country who change their name are women - try not to be de facto sexist in your system design).