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Build better relationships that drive growth with Marketing Cloud

    
        
            
                    The Ninth Edition State of Marketing Report: Insights from nearly 5,000 marketers worldwide.
                    
                    
                        
    
    
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    Marketers with agents build lasting relationships that drive growth.
    


            
            Action all your data faster with unified profiles and analytics. Deploy smarter campaigns across the entire lifecycle with Agentforce. Personalize content and offers across every customer touchpoint.
            
            
        
        
        
            







    






    

    
        
    
    
        
    
    
        
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    See how top brands activate data and AI with Salesforce to grow their business.
    


                    
                        
                    
                
                
                
            
            
        
    
                
                
                    
                    


    
    Here’s what sets Marketing Cloud apart.
    


                    
                    Only Salesforce connects every department and every moment across the entire customer relationship. No matter your tech stack, size or industry, Marketing Cloud can help you deliver exceptional customer-driven relationships that impact your bottom line.
                    
                
                
                
    
        
            
            
                
        
            
    
            
        
        
            
            
                        30
                    
                    
                        
                            %
                        
                    
                
            
            
                
                    increase in overall marketing ROI
                
            
            
            
        
        
        
    
            
        
            
            
                
        
            
    
            
        
        
            
            
                        31
                    
                    
                        
                            %
                        
                    
                
            
            
                
                    increase in customer lifetime value
                
            
            
            
        
        
        
    
            
        
            
            
                
        
            
    
            
        
        
            
            
                        31
                    
                    
                        
                            %
                        
                    
                
            
            
                
                    increase in customer engagement
                
            
            
            
        
        
        
    
            
        
            
            
                
        
            
    
            
        
        
            
            
                        26
                    
                    
                        
                            %
                        
                    
                
            
            
                
                    decrease in cost to acquire new customers
                
            
            
            
        
        
        
    
            
        
    
    
    
    

            
        
            *Salesforce Customer Success Metrics
        
    
                
                
                    
                    


    
    Discover why Marketing Cloud is the #1 marketing platform.
    


                    
                
                
                
    
    
    
    
        
            
            
            
                
                
                
                    
                    
                
                    
                    
                
                    
                    
                
                
                
    

                
                
        
        
        
            
            Actionable data from any source
                
            
            
        
        
        
        
            
            AI that deploys smarter campaigns
                
            
            
        
        
        
        
            
            Personalization across the #1 AI CRM
                
            
            
        
        
    
            
        
    

    
    


            
        
            
    
                
            
            
                
                    
                        


    
    Introducing  Agentforce Campaigns
    


                    
                    
                    Save time with a trusted AI agent to help generate a campaign brief, target audience segment, content, and customer journey based on your goals and guidelines.
                    
                

                
                
                







    






    

    
        
    
    
        
    
    
        
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    See the top trends in data, AI, and more — from nearly 5,000 marketers worldwide.
    


                    
                    
                

                
                
                












    

    
        
    
    
        
    
    
        
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    Gartner named Salesforce a Leader in Customer Data Platforms. See why.
    


                    
                    
                

                
                
                












    

    
        
    
    
        
    
    
        
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    Achieve your AI and data goals with Salesforce CTOs.
    


            
                Trusted advisors with unmatched Salesforce experience and expertise, by your side.
            
        
        
        
            












    

    
        
    
    
        
    
    
        
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    Discover more about Marketing Cloud with free learning on Trailhead.
    


                    
                
                
                




            
                
                
                    
                    


    
    Keep up with the latest marketing trends, insights, and conversations.
    


                    
                
                
                
    
    
    
    
        
    

            
                
                
                    
                    


    
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    Salesforce Marketing Cloud FAQ
    


            
            
    
        












    
        
    
    
         
        
            Salesforce Marketing Cloud is an AI-powered, cloud-based digital marketing platform within the Salesforce Customer 360 ecosystem. Customer 360  can help you make every moment count with the power of AI marketing, data, and CRM. Marketers can segment their audience, deliver personalized messages, track campaign performance, engage leads and accounts, and optimize strategies based on real-time insights. It helps make every moment count to drive customer loyalty and more effective marketing outcomes.
        
        
        
    



    
        












    
        
    
    
         
        
            Marketing Cloud help you make every moment count with the power of AI, data, and CRM.  Marketing Cloud offers a connected suite of tools, nativelu built on the #1 CRM, for unifying and activating first-party customer data, managing and automating marketing campaigns across various channels, including email, ads, mobile, and web, delivering real-time personalization, connecting lead generation and account-based marketing (ABM), and automating performance and spend insights to maximize efficient growth.
        
        
        
    



    
        












    
        
    
    
         
        
            The Salesforce Marketing Cloud is comprised of 5 main capability areas for marketers.  Each component focuses on specific aspects of digital marketing and collectively forms a comprehensive suite of tools to manage and optimize marketing efforts.  The key products within Marketing Cloud into Data Cloud for Marketing (customer data platform), Personalization (real-time next best actions), Engagement (email, mobile, advertising, journeys, and loyalty management), Account Engagement (marketing and sales alignment, lead generation, and ABM), and Intelligence (performance insights, analytics and reporting).
        
        
        
    



    
        












    
        
    
    
         
        
            Marketing software is a suite of tools and capabilities to help businesses manage and optimize their marketing efforts across various channels. Salesforce Marketing Cloud allows businesses to create, automate, and personalize marketing campaigns using email, social media, mobile messaging, advertising, and web channels. It offers features such as unified customer profiles, rapid audience segmentation, content creation, campaign management, analytics, and customer journey mapping. The software integrates with Salesforce CRM via Salesforce Data Cloud, enabling native data synchronization and a unified view of customer interactions. Salesforce Marketing Cloud empowers businesses with the tools they need to engage customers effectively, deliver personalized experiences, and drive better marketing outcomes.
        
        
        
    



    
        












    
        
    
    
         
        
            Marketing software offers numerous benefits to businesses, including automation of tasks, improved productivity, personalized customer experiences, enhanced engagement, data-driven insights, streamlined collaboration, scalability to accommodate growth, and integration with other systems. It automates repetitive tasks, allowing marketers to focus on strategic activities, while also enabling personalized interactions and targeted messaging. With powerful marketing analytics, businesses can gain valuable insights to optimize their marketing strategies and measure ROI. The software facilitates collaboration among teams, scales with business needs, and integrates with other systems to support a holistic approach to marketing. Overall, marketing software empowers businesses to streamline operations, engage customers effectively, leverage data-driven decision-making, and drive growth.
        
        
        
    



    
        












    
        
    
    
         
        
            If you run marketing campaign across multiple channels, marketing software can greatly benefit your business through automation, personalization, and data-driven decision-making.  Marketing software streamlines processes, improves productivity, enables personalized customer experiences, and provides valuable insights for optimizing marketing strategies. It helps businesses stay competitive in today's digital landscape and grow more efficiently. Assess your marketing needs, resources, and goals to determine which marketing software is most valuable to your business objectives.
        
        
        
    



    
        












    
        
    
    
         
        
            Choosing the right marketing software involves considering several key factors. Start by identifying your specific marketing needs and goals. Evaluate the features and capabilities of different software options, ensuring they align with your requirements. Consider factors such as ease of use, scalability, integration with existing systems, and customer support. Take advantage of demos to assess its user-friendliness. Read reviews, seek recommendations, and consider the reputation and track record of the software provider. Pay attention to data security, privacy, and compliance with regulations. Finally, evaluate the cost and value proposition to ensure the software fits within your budget and offers a strong return on investment. By carefully assessing these factors, you can choose the marketing software that best suits your business needs.
        
        
        
    



    

        
    
