Ask HN: Any free/open source contact centre software out there?
Hi, I wonder if you peeps can help?<p>I would like some recommendations for some good softwares to use for a charity &#x27;contact centre&#x27; type of thing.. Preferably free &#x2F; open source (or as cheap as possible!)<p>We are a group of volunteer wildlife rescue volunteers and at the moment everything is mostly organized through social media, WhatsApp groups etc.<p>I used to work in a contact centre and I think we would really benefit from some software like you would use in a call centre would be really useful to track cases&#x2F;callers and also to assign jobs to the correct people..<p>Some sort of knowledge base could be cool - but I guess I can just use a wiki for that..<p>I am reasonably IT literate.. I used to work in IT, although I am not much of a coder.. but could sort a server out&#x2F;wiki etc..<p>Does anyone have any ideas what we could use?<p>Thanks for reading