Spokk – Social platform to validate your creations and ideas
Spokk - World's Best Customer Feedback App
Measure Customer Experience (CX) and Never Lose Another Customer Again.50% of customers will switch to a competitor after a single unsatisfactory experience. Spokk makes it simple for businesses to collect and respond to customer feedback and measure staff performance. This is your secret weapon against customer churn.Try before you buy. See how it works.ProblemWhat is Customer Experience and why should you measure it?Image a loyal customer leaving your business after a single bad experience, never to return—and you don’t even know why. Measuring customer experience captures these silent moments, helping you turn pain points into loyalty and ensure every customer feels heard, giving you a chance to retain them.What happens when you don't measure Customer Experience?Struggle to find root cause of customer dissatisfactionCustomers don't feel heard. You lose their trust in your businessFail to identify & anticipate customer needs and preferencesFalling behind competitors who focus on customer feedbackEventually, you will lose customers to competitors, face negative reviews, and lead to a damaged business reputation.Measure Customer SatisfactionSpokk has all the features to measure Customer SatisfactionBad experiences are unavoidable, but businesses must act quickly to resolve them. Left unchecked, frustration can lead to negative public reviews or worse. Spokk lets you manage Customer Experience, retain your customers and grow your business.1Collect Verified FeedbackGet valuable written and attribute based feedback to understand customer satisfaction.2AI Review Draft GenerationIncrease Reviews on Public Platforms such as Google, G2, etc with AI generated review drafts based on given feedback.3Measure Staff PerformanceGet a 5 star rating on staff members from your customers helping you Boost Employee Performance & Morale.4Reply to Feedback + Send CouponsClose the feedback loop by replying to your feedback providers. Send coupon codes to increase response rate and revists.5Collect Video & Text TestimonialsFree marketing and advertising content that will help you spread the word and grow your business.Customer Feedback Form DemoGet Started for FreeHow does Spokk workSpokk's Revolutionary Feedback Form collects all the info you need in under 20 seconds.1Send a Verified Feedback Request via SMSA unique feedback link will be sent to your customer. This will contain customer and purchase data helping you link feedback to individuals. 2Customer submits feedback It will roughly take about 20 seconds to submit feedback. Upon submission, an AI public review will be generated using the given feedback, helping you collect reviews on public review platforms.3Reply to feedback + Send couponsTake the required action according to the customer satisfaction level. Reply to customers to close the feedback loop. Coupons will encourage the feedback response rate and revisits. Get Started for FreeFeaturesFeatures Built around Customers Satisfaction.Collect FeedbackAn Intelligent Feedback Form that collects the vital information.Measure Staff PerformanceCustomers can rate the staff performance on a 5 star rating scale. Get performance data over a long time to make informed decisions.Reply to Feedback & Send Coupon CodesClose the feedback loop by taking actions quickly. Offer incentives to boost response rates and encourage revists.Converse with your customersInstant replies via emailSend coupons automatically or manuallyMore Public Reviews with AI-Generated review draftsReduces customer friction for leaving public reviews by generating a unique draft for a review using the given feedback.Uses feedback attributes and scores givenIncludes written feedback if givenIncludes the staff name if given 5 starsCollect Customer TestimonialsCapture and showcase authentic customer stories. Works great as marketing and advertising content.Collect video and text testimonialsCollect email to send coupons or giftsCollect a name and star ratingWho is it for?Here are how different industries use SpokkPricingSimple Transparent Pricing 💫Want something simple that helps you collect 5-star Google reviews for your business? Check out CreateAi.ReviewHow we compare?Comparison of Customer Experience PlatformsFeatureSpokkSurvey AppsCX AppsVerified Feedback LinksUnique links with stored Customer and Purchase dataGeneral Links. People have to provide details. UnreliableUnique links with stored dataBoost Public ReviewsAI-generated public review drafts based on given feedbackSend review requests available on some appsReply to FeedbackYes, available via email. Can even send coupon codes.Not available, needs to be done manuallyAvailable on selected appsMeasure Staff PerformanceYes, full performance measurement with analyticsManual, Tedious and near ImpossibleSome may customize the feature. Not usually availableCollect TestimonialsVideo & Text testimonialsBuilt for Customer Experience ManagementPricingAffordable credit based pricing. Pay for usageFree or based on number of responses receivedVery ExpensiveTarget AudienceSmall, Medium or Enterprise Service BusinessesMultiple use cases (Research, Questionnaire, etc.)Enterprise service businesses.Ease of UseSimple setup and location managementEasy to moderate, depending on platformComplex setup, tailored for enterprise useOrigin StoryI'm Samesh 👋 Founder of Spokk and here's my storyHere's the story behind SpokkMy journey with Spokk started when I admitted my mom to a reputed hospital in Sri Lanka for routine tests. The experience was dismal; forgotten medicine, long waits, and overall poor service. This is a feeling everyone of us has gone through at least once in life. A horrible customer experience makes us cut off that business forever, even tell our friends about it too.Our first instinct would be to leave a 1 star Google review, but only a handful of people do this, and this does not solve the problem. A majority of people with average experiences would just go to a competitor the next time.The worse part was that the management of the hospital would never know what happened. The only way to give feedback was through a handwritten form. This meant no video, no photos and no way of receiving a reply (if they even get the paper in the first place).I decided to build something to give companies a chance to improve. If you, as a customer have a bad experience, this should go straight to the company, as fast as possible. This, I believe is what Spokk will do for you.FAQFrequently Asked QuestionsCollect Customer Feedback the Right WayAcquiring a new customer is more expensive than retaining old customers. Integrate Spokk within your business to identify and rectify problems before you lose any loyal customers.Get Started for FreeTry before you buy. See how it works.© 2024 Spokk US, inc.651 N Broad St Suite 201, Middletown, Delaware, USA