Ask HN: How do you escalate poor support from a vendor (personal use)
I have a piece of consumer grade personal use hardware that can be optionally configured by software distributed by the same vendor. I don&#x27;t want to name and shame but let&#x27;s just say it&#x27;s a pointing device.<p>The configuration software for this device is missing a really basic feature that their previous generations of devices had, and can still be configured via 3rd party software today. I won&#x27;t be using that software because I don&#x27;t trust them, don&#x27;t want to pay them, and both the OS and the device vendor software should have options here but neither do.<p>In trying to raise this issue to support and simply asking, &quot;can you relay this to dev&#x2F;PM?&quot; I&#x27;m getting the run around. Large copy&#x2F;paste blocks of &quot;this is how you install the software&quot;, or instructions on how to use it for OS I don&#x27;t use and devices I don&#x27;t use. Unbelievably frustrating, the responses are clearly not what I was looking for and are clearly ignoring information I have provided. It looks like they&#x27;re just trying to frustrate me into giving up. If not, then support is just completely useless.<p>How do I escalate this? Naming and shaming on Twitter&#x2F;Reddit? Searching for dev&#x2F;PM&#x2F;exec contacts on LinkedIn and spamming them? Reporting this to Better Business Bureau? Would Gizmodo have a field day with it?<p>I used to like the products of this company a lot, but I can&#x27;t stomach buying from them if this is how they treat their customers. The company run forums are riddled with similar issues with no response. What&#x27;s the point of running a forum if you don&#x27;t listen to the people on them?