Twilio Releases Flex – Contact Center Solution
Digital Engagement | Twilio Flex




    




    



    




  
  
  
  
  




    




    
        
        
            
            

        
        
    
        
        
            
            

  




    
        
        
        
            
            



    

        
    
        
        
        
            
            





    
    
        




        
    
        
        
        
            
            




    
        Recognition
Twilio named a Leader in CPaaS for second consecutive year

    


        
    
        
        
        
            
            




    


    
    

    
    
    




    
        
        
        
            
            




    
    

    
    
    




    
        
        
        
            
            





    
    
        Provide personalized, data-driven customer service

    




        
    

    
    


        
    
        
        
        
            
            




    
    

    
    
    




    
        
        
        
            
            










	
		
		
			
				
    
    
    
    Connect customers with any customer-facing employee


			

				
    
    
    
    Choose the channels that remove friction for customers and encourage dialogue


			

				
    
    
    
    Personalize interactions with detailed customer profiles that pull in first-party data from any source


			

				
    
    
    
    Integrate data from any system, including Zendesk, Salesforce, billing systems, ERPs, inventory management, and more


			

				
    
    
    
    Augment your existing call center solution by deploying a rapid proof-of-concept—no commitment required


			

		
		
	


        
    

    
    


        
    
        
        
        
            
            




    
    


        
    

    
    

    

    
    

    
    
    




    
        
        
        
            
            





	
	
		
			
		
		
			
		
		
	




        
    

    
    

    


    


        
    
        
        
        
            
            




    


    
    

    
    
    




    
        
        
        
            
            





	
	
		
			
		
		
			
		
		
	




        
    

    
    

    

    
    

    
    
    




    
        
        
        
            
            





        New Feature
        
    




        
    
        
        
        
            
            





    
    
        
Introducing Agent Copilot powered by Unified Profiles
For the first time, you can use real-time customer data and AI-driven automation in your contact center to reduce handle times and increase productivity while improving customer satisfaction.

    




        
    
        
        
        
            
            







    
    
    



        
    

    
    

    


    


        
    
        
        
        
            
            




    


    
    

    
    
    




    
        
        
        
            
            





    
    




        
    
        
        
        
            
            










	
		
		
			
				
    
    
    
    An interactive tour of the agent experience


			

				
    
    
    
    An interactive tour of the supervisor experience


			

				
    
    
    
    How Flex allows agents to handle tasks across multiple channels from a single UI 


			

				
    
    
    
    A tour of the UI and Flex insights, which allows you to create custom reports 


			

		
		
	


        
    

    
    

    

    
    

    
    
    




    
        
        
        
            
            








    
        
        
    
        Twilio Flex demos
    

    

        
    
        
        
        
            
            





    
    See how Twilio Flex works. Fill out the form to access free demos that preview the Flex user interface, workflows, customizability, and reporting.




        
    
        
        
        
            
            
	
	
		
		
		
		

		
			
			Thank You

			Your message has been sent. We'll get back to you as soon as possible.

			


		

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        Transform your customer experience into a growth engine

    




        
    

    
    


    
        




    
    
    
        
        
            90+ points
            
                NPS score for Nubank
            
        
    

    
        
        
            13% decrease
            
                in after call work for Toyota Connected
            
        
    

    
        
        
            70% lower 
            
                handle times with SMS for Vacasa
            
        
    

    
        
        
            20% increase
            
                 in supported calls to the contact center for Electrolux
            
        
    



    



    


        
    
        
        
        
            
            




    


        
    
        
        
        
            
            




    


    
    
            
    

            
    Collaborate with Twilio Professional Services to design and deploy your vision for Flex. Get expert guidance on your plans, integrations, and optimization for a successful launch.

            
        

    

    
    
            
    

            
    Bring your ideal solution to life with technology partners and  top-tier consulting partners like Deloitte Digital, Perficient, Sabio, IBM, or Google. 

            
        

    

    
    
            
    

            
    Create a solution that’s tailored to your exact needs without long timelines. Deploy new channels quickly with Flex Conversations and build self-service IVR workflows using Studio.

            
        

    


    


        
    
        
        
        
            
            




    


        
    
        
        
        
            
            




    
        
    

    
        
        Resources
    

        
    
        How to enhance your CX with Flex
    

    


        
    
        
        
        
            
            




    


        
    


        
        
    
        
        
            
            

        
        
    



    
    
    

    
    











    


    

    
    
    

    




