Tell HN: Gitlab just downgraded my premium subscription without warning
Today I got to the office to find lots of the Premium features of Gitlab disabled. No iterations, no incident management, and as a result, a broken system.<p>I got no warning from them that this would happen. Communications from the account manager assured me that my subscription was not at risk. Yet, I was still downgraded.<p>I am now in a world of ticket-tennis and email ping-pong with Gitlab Support and my account manager, neither of which are able to resolve anything and, as a result, many of our processes are broken.<p>What used to be a system that I really liked has definitely lost it&#x27;s sheen for me over the last year or so -- piss-poor customer service, bugs that languish in their backlog for years, and rising prices to boot.<p>Not happy.