Ask HN: How to prevent account suspension on SendGrid?
We&#x27;ve been a happy SendGrid customer for a couple of years. About 200k emails per month, all transactional emails to&#x2F;from users of our software. We have 2FA configured and follow all their best practices. Last month their compliance team suspended our account for 6 hours on a Friday with no warning.<p>I&#x27;ve been talking to their support team for a couple of weeks, and they can&#x27;t explain why we were suspended. They say that they only suspend accounts for suspicious behavior, but can&#x27;t tell us why our account looked suspicious or how to prevent the problem from recurring.<p>Are there any best practices for preventing the &quot;compliance team&quot; from suspending our account? Or strategies for recovering faster? If not, are there any companies like SendGrid with better&#x2F;faster customer support?