<story><title>Show HN: Assembled – Scale great customer support</title><url>https://www.assembled.com</url></story><parent_chain></parent_chain><comment><author>michaelschade</author><text>This is fantastic. I started Stripe&amp;#x27;s support team, built out our version of an internal tools team, and have since advised a bunch of mid-range startups on how to scale operations. Every company I&amp;#x27;ve talked to is trying to figure out how to improve response times, but really lacks visibility into when load is coming in -- and especially any visibility into when it &lt;i&gt;will&lt;/i&gt; come in.&lt;p&gt;The technical solution to modeling this out and providing more advanced forecasting is super interesting, and the product itself looks delightful to use (more than the spreadsheets our early support team used to be buried in navigating, at least :)</text></comment>
<story><title>Show HN: Assembled – Scale great customer support</title><url>https://www.assembled.com</url></story><parent_chain></parent_chain><comment><author>mkx</author><text>Congrats on the launch! What&amp;#x27;s the minimum number of support agents do companies need to have before you&amp;#x27;re a good fit for them? Or how do you think about what a qualified customer looks like?</text></comment>