<story><title>Pay up or we’ll make Google ban your ads</title><url>https://krebsonsecurity.com/2020/02/pay-up-or-well-make-google-ban-your-ads/</url></story><parent_chain><item><author>Gibbon1</author><text>This brings up an unsatisfying conversation I had with an ex google person. I&amp;#x27;ve worked in the embedded&amp;#x2F;industrial side of tech for most of my career. And the ratio of customer support vs the amount of money google is charging is utterly shit from my perspective. My friend tried to explain why it needs to be shit for vague security reasons but I&amp;#x27;m unconvinced. Company collects thousands of dollars from customers and can&amp;#x27;t be bothered to give them a phone call when something goes sideways? Give me a break.</text></item><item><author>dpcan</author><text>When I ran a brick and mortar business, we ran Google Ads to get bookings, and we could always tell when our ads weren&amp;#x27;t running, met their budget, or were not running for some reason because our bookings would effectively drop to zero since 2 other companies had better organic SEO than us.&lt;p&gt;THEN, one of our other competitors started outspending us a bit in Adwords. It hurt, but wasn&amp;#x27;t the end of the world because we could afford to spend just a little more.&lt;p&gt;However, it seems that as soon as we went over a certain amount, our budgets started getting exceeded by about 10am in the morning.&lt;p&gt;But our competitors ads kept going.&lt;p&gt;We contacted Google to find out what was going on. None of these clicks were even resulting in business, contacts, nothing. So we assumed the worst, our competitor was having someone click all our ads.&lt;p&gt;This process started the downward spiral for our business. Not being able to stay live in Adwords long enough to get any new business was devastating and I sure as heck wasn&amp;#x27;t going to participate in clicking on my competitors ads because that&amp;#x27;s fraud as far as I know. SO, we just suffered and I couldn&amp;#x27;t get any support from Google.&lt;p&gt;In other news, the business has been closed for a year and Bing still lists it as open with photos, etc. We&amp;#x27;ve tried marking it closed OVER AND OVER again and nothing is changing. We finally got on the phone to them and they actually said they can&amp;#x27;t change the search results. It&amp;#x27;s irritating to see a year old business open on Bing that&amp;#x27;s closed everywhere else.</text></item></parent_chain><comment><author>hnick</author><text>You get better support if your $15 hamburger meal is missing cheese. It&amp;#x27;s weird that companies that operate at scale get a free pass to ignore smaller customers just because they have bigger ones.</text></comment>
<story><title>Pay up or we’ll make Google ban your ads</title><url>https://krebsonsecurity.com/2020/02/pay-up-or-well-make-google-ban-your-ads/</url></story><parent_chain><item><author>Gibbon1</author><text>This brings up an unsatisfying conversation I had with an ex google person. I&amp;#x27;ve worked in the embedded&amp;#x2F;industrial side of tech for most of my career. And the ratio of customer support vs the amount of money google is charging is utterly shit from my perspective. My friend tried to explain why it needs to be shit for vague security reasons but I&amp;#x27;m unconvinced. Company collects thousands of dollars from customers and can&amp;#x27;t be bothered to give them a phone call when something goes sideways? Give me a break.</text></item><item><author>dpcan</author><text>When I ran a brick and mortar business, we ran Google Ads to get bookings, and we could always tell when our ads weren&amp;#x27;t running, met their budget, or were not running for some reason because our bookings would effectively drop to zero since 2 other companies had better organic SEO than us.&lt;p&gt;THEN, one of our other competitors started outspending us a bit in Adwords. It hurt, but wasn&amp;#x27;t the end of the world because we could afford to spend just a little more.&lt;p&gt;However, it seems that as soon as we went over a certain amount, our budgets started getting exceeded by about 10am in the morning.&lt;p&gt;But our competitors ads kept going.&lt;p&gt;We contacted Google to find out what was going on. None of these clicks were even resulting in business, contacts, nothing. So we assumed the worst, our competitor was having someone click all our ads.&lt;p&gt;This process started the downward spiral for our business. Not being able to stay live in Adwords long enough to get any new business was devastating and I sure as heck wasn&amp;#x27;t going to participate in clicking on my competitors ads because that&amp;#x27;s fraud as far as I know. SO, we just suffered and I couldn&amp;#x27;t get any support from Google.&lt;p&gt;In other news, the business has been closed for a year and Bing still lists it as open with photos, etc. We&amp;#x27;ve tried marking it closed OVER AND OVER again and nothing is changing. We finally got on the phone to them and they actually said they can&amp;#x27;t change the search results. It&amp;#x27;s irritating to see a year old business open on Bing that&amp;#x27;s closed everywhere else.</text></item></parent_chain><comment><author>franczesko</author><text>Google support is non-existent. One of the reasons, why I stay away from Google Cloud.</text></comment>