messages: «Pendant ce temps, les clients veulent savoir si vous gérez leur problème et que vous les traitez de manière personnalisée et non comme des machines en lisant un script.»	Would you translate this passage from french to english?
messages: user
messages: «Meanwhile, customers want to feel as if you’re addressing their problem and treating them like human beings, not reading from a script to find a solution.»
messages: assistant