[speaker001:] Hi.
[speaker002:] Hello, how can I assist you?
[speaker001:] I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
[speaker002:] Sure, we are glad to help you. Can I have your good name?
[speaker001:] Scott Carter here.
[speaker002:] Sorry, there is no active reservation on your name in our records.
[speaker001:] That's ok, thank you for your help.
[speaker002:] Thank you for availing us.