[speaker001:] Hi.
[speaker002:] Hello, can I have your name?
[speaker001:] I want to change the ticket of my friend, as my friend was met with an accident. So, please change the reservation with the name of Jonathan Jackson.
[speaker002:] Ok, Please wait for a moment.
[speaker001:] Ok.
[speaker002:] Thanks for waiting, there is no reservation found with your name.
[speaker001:] Thank you for your information.
[speaker002:] Have a good day.