[speaker001:] Hi.
[speaker002:] Hello, how may I aid you?
[speaker001:] I am Kenneth Mitchell. I want to change my reservation due to health problem, can you help me?
[speaker002:] Sure, I am here to help you. Please wait for a while.
[speaker001:] Sure.
[speaker002:] Thanks for your time, there is no active reservation found in your name to change.
[speaker001:] No problem, thanks for checking.
[speaker002:] Thank you for opting us.