[speaker001:] Hello. I am Patrick Garcia.
[speaker002:] Hello. How may I help you?
[speaker001:] I want to change my reservation due to heavy snowfall at my place.
[speaker002:] Please wait for a moment.
[speaker001:] Can you please help me?
[speaker002:] Sorry, there is no reservation matching with your name in our portal to make changes further.
[speaker001:] Ok, thank you for informing me.
[speaker002:] Most welcome.