[speaker001:] Hi.
[speaker002:] Hello, how can I assist you?
[speaker001:] On my semester exams I am unable to attend the trip which my friend's has planned, so, can you cancel my ticket reservation?
[speaker002:] Sure, let me know your name please.
[speaker001:] Andrew Martinez is my name.
[speaker002:] Ok, we found a reservation with your name and we had cancelled that but you will be charged 10 percent and your remaining account will be credited to your account today itself.
[speaker001:] I hope that the remaining amount will be credited to my account at the end of day, thank you for your help.
[speaker002:] Sure, trust me it will be credited to your account till the end of the day.
[speaker001:] You have done a great job, thank you for your service.
[speaker002:] It's my pleasure.