[speaker001:] Hello.
[speaker002:] Hello. How may I aid you?
[speaker001:] I want to cancel the recent ticket because the planned trip got cancelled suddenly. Can you please help me in cancelling the ticket?
[speaker002:] Sure, I am here to help you out.
[speaker001:] Thank you for accepting my request.
[speaker002:] May I know your name please to proceed further?
[speaker001:] My name is Nicole Campbell.
[speaker002:] Nicole Campbell, we haven't found any reservation under your name in our database.
[speaker001:] It's ok, thank you for checking my ticket status.
[speaker002:] Thank you for approaching us.