[speaker001:] Hello.
[speaker002:] Hello. How may I serve you today?
[speaker001:] Owing to emergency I want to cancel my recent reservation, can you help me with that?
[speaker002:] Sure, I'll help you with this.
[speaker001:] Thank you.
[speaker002:] Please let me know your name to check the reservation status.
[speaker001:] My name is Susan Thomas.
[speaker002:] Ok, please wait a moment.
[speaker001:] Sure.
[speaker002:] Thank you for waiting, we found a reservation by this name. Shall I cancel the ticket?
[speaker001:] Please cancel.
[speaker002:] Your ticket has been cancelled successfully.
[speaker001:] Thank you for your help.
[speaker002:] Thank you for choosing us.