[speaker001:] Hello.
[speaker002:] Hello. How may I assist you?
[speaker001:] I am Emily Adams. I want to change my reservation, can you help me?
[speaker002:] Ok, please wait for a moment. Sorry to inform you, there is no reservation by your name.
[speaker001:] That's ok, thank you for your information.
[speaker002:] Thank you for consulting us.