[speaker001:] Hi.
[speaker002:] Hello, how can I assist you?
[speaker001:] Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
[speaker002:] Sure, may I know your name please to check the reservation status?
[speaker001:] Sure, my name is Steven Smith.
[speaker002:] Smith, there is no reservation found with your details. So, we couldn't there is no possibility of refund.
[speaker001:] That's ok, thank you.
[speaker002:] Thank you for contacting us.