[speaker001:] Hi. I am Carolyn Mitchell.
[speaker002:] Hello, how may I aid you for the day?
[speaker001:] I have reserved a ticket earlier but due to my illness I want to change my reservation. Can you help me out?
[speaker002:] Sure, I will help you with that.
[speaker001:] Thank you.
[speaker002:] Please wait a moment, I will check your reservation status and get back to you.
[speaker001:] Sure, take your time.
[speaker002:] Sorry, to inform you that there is no reservation found on your name.
[speaker001:] No issues, thank you for the information.
[speaker002:] Thank you for opting us.