[speaker001:] Hello.
[speaker002:] Hello, how may I help you?
[speaker001:] Owing to an emergency, I just want to cancel my recent reservation. Can you please help me?
[speaker002:] Sure, may I know your name please?
[speaker001:] Donald Green.
[speaker002:] Ok, please wait for a while.
[speaker001:] Sure.
[speaker002:] Sorry, there is no active reservation found with your name in our records.
[speaker001:] Ok, thank you.
[speaker002:] Most welcome.