[speaker001:] Hi.
[speaker002:] Hello.
[speaker001:] Due to some health issue I just want to cancel my reservation, please help me with that.
[speaker002:] Sure, I can help you with that. May I know your name to proceed further?
[speaker001:] My name is Samuel Collins.
[speaker002:] Please allow me a moment to check the details for you.
[speaker001:] Ok.
[speaker002:] Your patience is greatly appreciated. Samuel, I see that there is no reservation found under your name.
[speaker001:] Thank you. Ok, no problem.
[speaker002:] You are welcome. Thank you for contacting us.