[speaker001:] Hello.
[speaker002:] Hello, how may I serve you at this moment?
[speaker001:] My name is Emma Smith. Owing an emergency, I want to cancel my reservation. Can you help me for that?
[speaker002:] Sure, I will help you. Please wait for a moment.
[speaker001:] Thank you, I will wait for your response.
[speaker002:] Sorry, there is no reservation existing on your name.
[speaker001:] That's ok, thank you for checking.
[speaker002:] You are welcome, have a nice day.