[speaker001:] Hello.
[speaker002:] Hello, how can I help you at present?
[speaker001:] Can you aid me to change my reservation due to emergency?
[speaker002:] Sure, I can change your reservation right now. Before that I need to know your good name please?
[speaker001:] Marry Wright here.
[speaker002:] Thank you. Please stay online for a while, I will check your reservation status and let you know.
[speaker001:] Okay.
[speaker002:] Sorry to say that, there is no active reservation found on your name.
[speaker001:] Thank you.
[speaker002:] Thank you for choosing us.