[speaker001:] Hello.
[speaker002:] Hello, how may I guide you?
[speaker001:] My name is Raymond Miller. Due to bad weather conditions, I would like to cancel my trip for now. Could you help me cancelling the ticket?
[speaker002:] Sure Raymond, Hold on for a moment.
[speaker001:] Ok.
[speaker002:] Your ticket is cancelled. Thank you, have a good day.