[speaker001:] Hello.
[speaker002:] Hello. How may I assist you?
[speaker001:] I want to change my existing reservation, due to my exams has been postponed.
[speaker002:] Sure, I am here to help you out.
[speaker001:] Thank you.
[speaker002:] May I know your name please?
[speaker001:] Sure, you can check my reservation on the name of Donald Thomas.
[speaker002:] Donald Thomas, we regret to inform you that there is no reservation found on your name in our records.
[speaker001:] That's Ok, thanks for your information.
[speaker002:] Thank you for approaching us.