[speaker001:] Hello.
[speaker002:] Hello, how can i assist you today?
[speaker001:] I want to cancel my recent reservation due to cancel of my flower event. Can you please help me?
[speaker002:] Sure, I will help you with that. Let me know your name to check your reservation?
[speaker001:] I am Steven Collins.
[speaker002:] Ok, please wait a moment.
[speaker001:] Sure.
[speaker002:] Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?
[speaker001:] Yes, please.
[speaker002:] Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
[speaker001:] Thank you for your help.
[speaker002:] Thank you for choosing us.