[speaker001:] Hello.
[speaker002:] Hello. In what way may I oblige you for the day?
[speaker001:] Thomas Thomas here, due to an emergency I want to cancel my recent reservation.
[speaker002:] Ok.
[speaker001:] Can you please help me with it?
[speaker002:] Sure. Thanks for waiting. We found that there was no reservation with your name.
[speaker001:] Not an issue, thank you.
[speaker002:] Thank you for reaching us.