[speaker001:] Hello. I am Kenneth Campbell.
[speaker002:] Hello, how may I help you?
[speaker001:] Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
[speaker002:] Sure, please wait for a while.
[speaker001:] Ok, take your time.
[speaker002:] Sorry Kenneth, there is no active reservation found with your name in our records.
[speaker001:] That's ok. Anyways, thank you for your help.
[speaker002:] Most welcome.