[speaker001:] Hello.
[speaker002:] Hello, May I know what kind of service you are expecting from us?
[speaker001:] I made reservation earlier to know some information about the ancient people in the Metropolitan museum, which is located in Philadelphia. Due to some personal issues, I am not able to visit the museum. Can you please assist me in changing my existing reservation?
[speaker002:] Sure, I can change your reservation as per your request.
[speaker001:] Thank you.
[speaker002:] I need your name to find your reservation, which has done earlier to change as per your request, please mention here?
[speaker001:] The ticket has been reserved with the name of James Wright.
[speaker002:] Please wait for a couple of minutes, I will get back to you within a less time.
[speaker001:] Sure, I would be waiting for your response.
[speaker002:] Thanks for being on hold,. I have checked in the reservation list to change your ticket, but could not find any reservation in your name.
[speaker001:] Ok, no worries at all. Thank you for your information.
[speaker002:] Pleasure is mine to assist you. Thanks for visiting us.