[speaker001:] Hello.
[speaker002:] Hello. Welcome to flight booking agency, may I know your concern of approaching us?
[speaker001:] My name is Christine Lopez. Actually, I got admitted in a hospital due to some health issues.So I prefer not to travel, could you help me in cancelling my reservation?
[speaker002:] Sure, I am gleeful to help you.
[speaker001:] That's so great to hear.
[speaker002:] Could you wait for a minute so that I will help search your previous reservation?
[speaker001:] Sure, take your finest time.
[speaker002:] Sorry for the trouble, there is no reservation found on your name.
[speaker001:] That's so sad to hear.
[speaker002:] Thank you for approaching us.