[speaker001:] Hello.
[speaker002:] Hello, how may I aid you?
[speaker001:] Due to some health issues, I want to change my reservation. Can you help me with that?
[speaker002:] Sure, we are happy to help you.
[speaker001:] Thank you.
[speaker002:] To proceed further, we need your name.
[speaker001:] Sure, Betty Jones here.
[speaker002:] Ok, please wait for a while.
[speaker001:] Sure.
[speaker002:] Thank you for your time, we are sorry to inform you that there was no reservation found on your given name to change it.
[speaker001:] Ok, thanks for the information.
[speaker002:] Thank you for opting us.