[speaker001:] Hello.
[speaker002:] Hello, how can I guide you for today?
[speaker001:] Due to bad weather, I want to change my existing reservation. Can you do it?
[speaker002:] Sure, can you please provide your name?
[speaker001:] Raymond Allen here.
[speaker002:] Please give me a minute, I find your existing reservation.
[speaker001:] Sure.
[speaker002:] Sorry, there is no reservation found under your name.
[speaker001:] No issue, Thank you.
[speaker002:] Thank you for reaching us.