[speaker001:] Hello.
[speaker002:] Hello, how can I aid you today?
[speaker001:] I need to change my recent reservation due to some issues, can you help me?
[speaker002:] Sure, I am here to help you. May I know your name to check with the status?
[speaker001:] I am Ronald Garcia.
[speaker002:] Ronald Garcia, I am afraid that there is no active reservation found under your name to amend.
[speaker001:] Ok, no issues. Thank you for the information.
[speaker002:] Thank you for reaching our agency.