[speaker001:] Hello.
[speaker002:] Hello. How can I help you?
[speaker001:] I am Elizabeth Adams. I need to cancel my reservation due to my planned programme got cancelled. Can you please help me with that?
[speaker002:] Sure, give me a minute.
[speaker001:] Ok, take your time.
[speaker002:] Sorry Adams, there is no reservation found on your name.
[speaker001:] It's ok fine. Thank you for your help.
[speaker002:] Welcome.