[speaker001:] Hello.
[speaker002:] Hello. How can I aid you today?
[speaker001:] Owing an emergency, I want to cancel my reservation. Can you help me for that?
[speaker002:] Sure, I am here to help you. May I know on whose name the ticket has been reserved formerly?
[speaker001:] My name is Timothy Martin.
[speaker002:] Sorry Timothy Martin, there are no flights reserved on your given name formerly.
[speaker001:] That's ok, thank you for checking.
[speaker002:] Welcome, thank you for choosing us. Have a great day.