[speaker001:] Hello.
[speaker002:] Hello, how can I help you?
[speaker001:] I need to do some changes in my reservation, can you help me?
[speaker002:] Sure, I am here to help you.
[speaker001:] Thank you.
[speaker002:] May I know your name please?
[speaker001:] Paul Phillips here.
[speaker002:] Ok, please wait a minute I will get back to you.
[speaker001:] Sure, take your time.
[speaker002:] Thank you for your time, sorry no reservation found on your name.
[speaker001:] Ok, no issues. Thank you for checking.
[speaker002:] Thank you for reaching us, have a nice day.