[speaker001:] Hello.
[speaker002:] Hello.
[speaker001:] I am Ruth Harris.
[speaker002:] How can I help you?
[speaker001:] I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
[speaker002:] Sure, give me a minute.
[speaker001:] Ok.
[speaker002:] Sorry, there is no reservation ound under your name.
[speaker001:] That's ok, thank you for your information.
[speaker002:] Thank you for opting us.