[speaker001:] Hello.
[speaker002:] Hello, how can I guide you?
[speaker001:] Owing to an emergency I want to cancel my reservation, will you help me?
[speaker002:] Sure, I will help you. Can you please provide me your name to check the reservation status?
[speaker001:] My name is Dorothy Thomas.
[speaker002:] Sorry to inform you, no reservation found on your name to cancel.
[speaker001:] That's ok. Thank you for the information.
[speaker002:] You are welcome. Thank you for reaching us.