[speaker001:] Hello.
[speaker002:] Hello, how can I assist you?
[speaker001:] I am Scott Thomas, Owing an emergency I would like to cancel my reservation, can you help with it.
[speaker002:] Sure, I will help you with cancelling. May I know your good name please?
[speaker001:] I am Scott Thomas.
[speaker002:] Ok, please standby.
[speaker001:] Sure.
[speaker002:] Thanks for your presence. Unfortunately, there is no reservation found on your given name.
[speaker001:] No problem, thank you for your help.
[speaker002:] Thank you for choosing us.