[speaker001:] Hello.
[speaker002:] Hello, how can I help you?
[speaker001:] I am Mary Moore. I want to cancel my reservation due to the heavy snow fall at my location, so I can make my trip. Can you help me with that?
[speaker002:] Ok Mary, please wait for a while.
[speaker001:] Ok, please take your time.
[speaker002:] Mary, there is no reservation found under your name in our database.
[speaker001:] That's ok, thank you for your assistance.
[speaker002:] Thank you for choosing us.