[speaker001:] Hello.
[speaker002:] Hello. How may I help you today?
[speaker001:] My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
[speaker002:] Ok, I am happy to help you with that. May I know your good name?
[speaker001:] My reservation was done under the name Sharon Thompson.
[speaker002:] Please wait for a minute.
[speaker001:] Sure.
[speaker002:] Sorry to say that, there is no reservation found on your name in our database.
[speaker001:] Ok, not an issue. Anyways, thank you for the information.
[speaker002:] Thank your for reaching us.