[speaker001:] Hello,.
[speaker002:] Hello, how can I provide service to you?
[speaker001:] I am Nicole Parker. Owing to an emergency I want to change my existing reservation, can you please help me with that?
[speaker002:] Sure, I will help you with changing your reservation. Please wait a minute.
[speaker001:] Ok.
[speaker002:] Thank you for waiting, there is no reservation found with your name in our database.
[speaker001:] Ok, no issues. Thanks for your information.
[speaker002:] Thank you for choosing our airlines.