[speaker001:] Hello.
[speaker002:] Hello, how may I help you?
[speaker001:] Due to heavy snowfall in my region, I would like to cancel my existing reservation.
[speaker002:] Ok, may I know your good name?
[speaker001:] My name is Michelle Edwards.
[speaker002:] Sorry to inform you Edwards, there is no reservation found with your name.
[speaker001:] Ok, no issues. Thank you for responding quickly.
[speaker002:] My pleasure.