[speaker001:] Hi.
[speaker002:] Hello. How may I aid you?
[speaker001:] My name is Susan Smith, can you help me to change my reservation?
[speaker002:] Sure, I will help you with that.
[speaker001:] Thank you.
[speaker002:] Please wait for a moment.
[speaker001:] Sure, take your time.
[speaker002:] I have searched online but I could not find your flight reservation to change it.