[speaker001:] Hi.
[speaker002:] Hello, how can I help you today?
[speaker001:] I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
[speaker002:] Let me know your name to check your reservation?
[speaker001:] I am Dorothy Smith.
[speaker002:] Sorry, there is no active reservation on your name in our records.
[speaker001:] No problem, thank you for the information.
[speaker002:] Thank you for choosing us.