[speaker001:] Hi.
[speaker002:] Hello, how can I help you?
[speaker001:] Due to some health issue, I am unable to travel now. Can you please change my existing reservation?
[speaker002:] Sure, we are here to help you.
[speaker001:] Ok.
[speaker002:] To move forward with the changing process, we need your good name, can you forward me?
[speaker001:] I am Angela Wilson.
[speaker002:] Please wait for a while, I will check the reservation list and get back to you.
[speaker001:] Sure.
[speaker002:] Thank you for your valuable time.
[speaker001:] Not an issue.
[speaker002:] We are regret to inform you that, there is no active reservation found in your given name.
[speaker001:] That's ok, thank you for checking.
[speaker002:] Thank you for reaching us.