[speaker001:] Hi.
[speaker002:] Hello.
[speaker001:] I am Charles Gonzalez.
[speaker002:] How else can I help you today? Glad to meet you Charles.
[speaker001:] I had planned to go on a vacation to New York, it was cancelled due to some personal problems.
[speaker002:] Ok fine.
[speaker001:] I am looking for cancelling of my recent reservation.Can you help me out?
[speaker002:] Sure, I will help you to cancel that reservation, please hold on for a minute.
[speaker001:] Sure, take your time.
[speaker002:] Thanks for your patience. We do not have any reservation with this name in our database.
[speaker001:] That's ok. Anyways, thank you for your help.
[speaker002:] It's my pleasure, have a nice day.