[speaker001:] Hi.
[speaker002:] Hello. How may I serve you at this moment?
[speaker001:] Would it be possible to cancel my reservation, which I have done with my name?
[speaker002:] Sure, may I know your good name please?
[speaker001:] My name is James Young.
[speaker002:] Ok, please wait for few minutes.
[speaker001:] Ok.
[speaker002:] There is no recent reservation found on your name in our records.
[speaker001:] That's ok, thank you for the response.
[speaker002:] Thank you for reaching us.