[speaker001:] Hello.
[speaker002:] Hello, how can I serve you today?
[speaker001:] Can you assist me with the flight ticket cancellation which I had done recently as I can not make the journey due to heavy snow fall?
[speaker002:] Sure, may I know your name please?
[speaker001:] Ok, please check for the name Frank Martinez.
[speaker002:] Please wait for a while.
[speaker001:] Please take the time you need.
[speaker002:] We didn't find any reservation on your name to cancel.
[speaker001:] That is ok, thank you for assisting me.
[speaker002:] Thank you.