[speaker001:] Hello, I am Kathleen Campbell.
[speaker002:] Hello, how may I aid you today from my end?
[speaker001:] I want to cancel my trip due to an emergency. Can you aid me in cancelling my reservation?
[speaker002:] Sure, I am here to help you out. Please allow me a moment.
[speaker001:] Take your time.
[speaker002:] Sorry Kathleen Campbell, there is no reservation with your name in our database.
[speaker001:] No issues. Thank you for checking.
[speaker002:] Thank you for reaching us.