[speaker001:] Hello.
[speaker002:] Hello, how may I help you?
[speaker001:] I am William Jackson, want to alter my recent reservation due to some emergency. Please help me out with that.
[speaker002:] Sure, please wait a minute.
[speaker001:] Ok, take your time.
[speaker002:] Sorry William, there is no active reservation found under your name in our records.
[speaker001:] It's ok, thank you for your help.
[speaker002:] Most welcome.