[speaker001:] Hello.
[speaker002:] Hello, how can I help you today?
[speaker001:] I would like to cancel my reservation due to some health issues, can you please help me out with that?
[speaker002:] Sure, I will help you.
[speaker001:] Thank you.
[speaker002:] May I know your good name?
[speaker001:] Myself Laura Phillips.
[speaker002:] Please wait for a while.
[speaker001:] Sure.
[speaker002:] Thanks for being patient, there is no active reservation found on your name.
[speaker001:] That's ok, no problem. Anyway thank you for checking out.
[speaker002:] Thank you for choosing us.