[speaker001:] Hi.
[speaker002:] Hello. How may I assist you?
[speaker001:] I want to cancel my recent reservation owing to an emergency.
[speaker002:] Can I know your name?
[speaker001:] I am Shirley Clark.
[speaker002:] Sorry, there is no reservation by your name.
[speaker001:] Thank you for checking.
[speaker002:] Thank you.