[speaker001:] Hello.
[speaker002:] Hello, how can I assist you for the day?
[speaker001:] I am Brian Hernandez.
[speaker002:] Ok.
[speaker001:] I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
[speaker002:] Sure, I will help you with that.
[speaker001:] Thank you.
[speaker002:] Sorry, no reservation found with your name.
[speaker001:] Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
[speaker002:] Thank you for opting us.