[speaker001:] Hello.
[speaker002:] Hello. How may I serve you?
[speaker001:] I am Charles Allen.
[speaker002:] Ok.
[speaker001:] I want to change my existing reservation due to some budget issues on the price of the ticket. Can you help me?
[speaker002:] Sure, I will help you.
[speaker001:] Thank you.
[speaker002:] Please, wait a while.
[speaker001:] Sure, I will wait.
[speaker002:] Thank you for being patience, there is no reservation found on your name.
[speaker001:] Ok, no worries.
[speaker002:] Thank you for reaching us.