[speaker001:] Hello, I am James Turner.
[speaker002:] Hello, how can I serve you?
[speaker001:] I want to change my existing reservation due to some mismatching of dates with our friends, all are not ok with those dates, can you please help me?
[speaker002:] Sure. Please wait, let me check.
[speaker001:] Ok sure.
[speaker002:] Sorry to say, no reservation found under your name.
[speaker001:] That's ok, thank you.
[speaker002:] Most welcome.