[speaker001:] Hi.
[speaker002:] Hello, how can I aid you?
[speaker001:] As there is a sudden change in climate at my destination, I want to change my existing reservation. Can you please help me with this?
[speaker002:] Sure, may I know your name?
[speaker001:] My name is Michelle Thompson.
[speaker002:] Give me a minute.
[speaker001:] Sure.
[speaker002:] Sorry, there is no reservation found under your name.
[speaker001:] Not an issue, thank you for checking.
[speaker002:] Thank you for reaching us.