[speaker001:] Hello,.
[speaker002:] Hello, how can I assist you?
[speaker001:] Can you please help me in changing my existing reservation, as my exam got postponed.
[speaker002:] Sure, may I know your good name?
[speaker001:] I am Pamela Garcia.
[speaker002:] Ok, please stay online.
[speaker001:] Ok.
[speaker002:] Thanks for waiting, there is no active reservation on your name.
[speaker001:] Ok, no issues. Thank you.
[speaker002:] Thank you.