[speaker001:] Hello.
[speaker002:] Hello. How may I aid you?
[speaker001:] I have to attend an important meeting, so I am unable to catch the flight. Can you please change the travelling dates of my previous ticket?
[speaker002:] Sure, I am here to help you.
[speaker001:] Thank you.
[speaker002:] Can I know your name for checking your past reservation status?
[speaker001:] Ok, my name is Charles Hernandez.
[speaker002:] Ok Charles, please wait for a minute.
[speaker001:] Ok, take your time.
[speaker002:] Sorry for the inconvenience, there is no reservation on your name in our database.
[speaker001:] It's ok, thank you for spending your valuable time.
[speaker002:] Thank you for contacting us.