[speaker001:] Hello.
[speaker002:] Hello, how can I help you?
[speaker001:] I am Kathleen Moore.
[speaker002:] Ok.
[speaker001:] Due to some problems my trip was cancelled so can you please cancel my flight ticket?
[speaker002:] Sure, we are here to help you. please wait for a while.
[speaker001:] Ok, thank you.
[speaker002:] Thanks for waiting, we did not found any active reservation on your name to cancel.
[speaker001:] Oh! It's ok no problem. Thank you for your information.
[speaker002:] Thank you for opting us.