[speaker001:] Hi.
[speaker002:] Hello. How can I assist you today?
[speaker001:] I am Melissa Wilson. My exam got cancelled in this week. Can you help me to cancel my flight ticket?
[speaker002:] Sure, I can help you with that.
[speaker001:] I am happy to hear that from you.
[speaker002:] Please allow me a moment while I check for the previous reservation.
[speaker001:] Please check my details.
[speaker002:] Your patience is greatly appreciated. Melissa, there is no reservation found under your name.
[speaker001:] Oh! ok. Thank you for your time.
[speaker002:] You are welcome. Thank you for contacting us.