[speaker001:] Hi.
[speaker002:] Hello, how may I help you?
[speaker001:] I want to change my existing reservation owing to an emergency.
[speaker002:] Sure, I am happy to help you. Can you please let me know your good name?
[speaker001:] My name is Kathleen Turner.
[speaker002:] Sorry, there is no active reservation on your name in our records.
[speaker001:] Thanks.
[speaker002:] Thank you for contacting us.