[speaker001:] Hello.
[speaker002:] Hello.
[speaker001:] My name is Melissa Thompson.
[speaker002:] How can I help you Melissa Thompson?
[speaker001:] I have planned to attend a music festival in NYC, but due to bad weather the festival is postponed. Could you help me in changing the reservation?
[speaker002:] Sure, wait a while, let me check is there any reservation on your name or not.
[speaker001:] Sure.
[speaker002:] Melissa Thompson, sorry to say there is no reservation found on your name.
[speaker001:] That's fine. Thank you for your time.
[speaker002:] You are welcome.