[speaker001:] Hello.
[speaker002:] Hello. What kind of help your expecting from our side?
[speaker001:] I made an reservation earlier, but I need to stay back on my office due to the sudden work assigned by my manager at the journey day. So, Can you cancel my reservation?
[speaker002:] Sure, I can cancel your reservation right now.
[speaker001:] Thank you.
[speaker002:] Before that, I need to know your name to track your details. Can you provide it?
[speaker001:] Sure, this is Matthew King.
[speaker002:] Sorry Matthew King, currently there is no reservation on your name.
[speaker001:] That's ok, not an issue.
[speaker002:] Thank you.