[speaker001:] Hello, I am Emily Lopez.
[speaker002:] Hello, how can I assist you?
[speaker001:] Owing an emergency I want to cancel my flight ticket. Can you help me in this?
[speaker002:] Sure, please wait a moment.
[speaker001:] Sure.
[speaker002:] Sorry, there is no reservation found on your name.
[speaker001:] It's ok, not a problem.
[speaker002:] Thanks for choosing us.