[speaker001:] Hi,.
[speaker002:] Hello, how may I help you today?
[speaker001:] I am Nancy Edwards, I just want to change my existing reservation.
[speaker002:] Sure, give me a moment I will check the status and get back to you.
[speaker001:] OK.
[speaker002:] Thank you for waiting, sorry we did not find any reservation with your name.
[speaker001:] OK, Thank you for your information.
[speaker002:] Have a nice day.