[speaker001:] Hi. Melissa Gonzalez here.
[speaker002:] Hello, do you need any help from us?
[speaker001:] I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
[speaker002:] Sure, please allow me a moment.
[speaker001:] Ok.
[speaker002:] Sorry, there is no reservation matching with your name in our portal to make changes further.
[speaker001:] That's ok, thank you for your help.
[speaker002:] You are welcome, have a great day.