[speaker001:] Hello.
[speaker002:] Hello, how may I help you?
[speaker001:] I am Sandra Phillips, can you cancel my ticket as my plan to meet my parents is cancelled.
[speaker002:] Sure, please wait for a moment to check your details.
[speaker001:] Sure.
[speaker002:] Sorry, there is no reservation found on your name.
[speaker001:] Ok, thanks for the details.
[speaker002:] Thank you for choosing us, have a nice day.