[speaker001:] Hi.
[speaker002:] Hello, how may I help you?
[speaker001:] Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
[speaker002:] Sure, I am here to help you. Can I have your good name?
[speaker001:] I am Rebecca Carter.
[speaker002:] Sorry, there is no active reservation on your name in our records.
[speaker001:] No problem, thanks for the information.
[speaker002:] Thank you for contacting us.