[speaker001:] Hello.
[speaker002:] Hello. What help you are expecting from our booking agency?
[speaker001:] I want to change my existing reservation, due to some health problem. Can you help me?
[speaker002:] Sure, I can check your ticket status. Can I have your full name please?
[speaker001:] Sure, I am Debra Lewis.
[speaker002:] Ok, please give me a moment to check the status.
[speaker001:] Sure, take your own time.
[speaker002:] Sorry Lewis, I didn't found any reservation under your name in our database to modify the details.
[speaker001:] Ok, no problem. Anyway's thank you for your information.
[speaker002:] That's my pleasure, thank you for choosing our booking agency.