[speaker001:] Hi.
[speaker002:] Hello. How may I be of your service?
[speaker001:] Due to sudden demise of my grandfather, I want to cancel my reservation. Can you please help me out?
[speaker002:] Sure, I'll try help you in cancellation.
[speaker001:] Thank you.
[speaker002:] Could you please provide me your name to check the reservation status?
[speaker001:] Sure, my reservation has been done on the name of Deborah Lopez.
[speaker002:] Ok, please wait a moment.
[speaker001:] Ok.
[speaker002:] Thank you for waiting, we did not found any reservation on your name.
[speaker001:] Ok, no problem. Thank you for your information.
[speaker002:] Thank you for remaining so positive. We hope to serve you again.