[speaker001:] Hello.
[speaker002:] Hello, how may I serve you?
[speaker001:] Owing to an emergency I had to request for this cancel reservation.
[speaker002:] Can I know on which name ticket has been booked?
[speaker001:] My name is Shirley Walker.
[speaker002:] Sure, I will help you. Please wait for a moment.
[speaker001:] Sure.
[speaker002:] Sorry, there is no reservation existing on your name.
[speaker001:] Thank you.
[speaker002:] You are welcome, have a nice day.