[speaker001:] Hello.
[speaker002:] Hello, how can I aid you?
[speaker001:] I am a soccer player, I booked a ticket to visit my home for two days but my plan has change. So help me to cancel my ticket.
[speaker002:] Sure. Can you please provide your name?
[speaker001:] My name Patrick Smith.
[speaker002:] Please wait a moment.
[speaker001:] Ok.
[speaker002:] Unfortunately, we did not found any reservation on your name. Thanks for choosing us.