[speaker001:] Hello. I am Angela White.
[speaker002:] Hello, how may I serve you at this moment?
[speaker001:] Due to my health problem I want to change my existing reservation, can you please help me to change my reservation?
[speaker002:] Sure, we are here to help you.
[speaker001:] Thank you.
[speaker002:] Please be on hold for some time.
[speaker001:] Sure.
[speaker002:] Sorry we could not find any reservation with your name.
[speaker001:] Not a problem, thank you for the information.
[speaker002:] Thank you for choosing us.