[speaker001:] Hello.
[speaker002:] Hello, how can I help you?
[speaker001:] I want to cancel my recent reservation due to health issues, can you please help me with that?
[speaker002:] Sure, I am happy to help you. Can you please let me know your good name?
[speaker001:] My name is Scott Wright.
[speaker002:] Sorry, we did not find any active reservation on your name in our data.
[speaker001:] No problem, thank you.
[speaker002:] Thank you for contacting us.