[speaker001:] Hello.
[speaker002:] Hello, how may I aid you?
[speaker001:] I am William Carter. Owing to an emergency, I want to cancel my reservation.
[speaker002:] Ok. Please wait for a while.
[speaker001:] Sure.
[speaker002:] Sorry, there is no reservation found on your name.
[speaker001:] Not an issue.
[speaker002:] Thank you for choosing us.