[speaker001:] Hi.
[speaker002:] Hello. How can I aid you?
[speaker001:] Owing an emergency want to change my reservation, can you help me with it please?
[speaker002:] Sure, We are here to help you.
[speaker001:] Thank you.
[speaker002:] May I know your name?
[speaker001:] My name is Sandra White.
[speaker002:] Give me a minute.
[speaker001:] Ok.
[speaker002:] Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
[speaker001:] That's ok, thank you for the response.
[speaker002:] Thank you for reaching us.