[speaker001:] Hello.
[speaker002:] Hello. How can I assist you?
[speaker001:] Due to heavy rain, I want to cancel my reservation. Can you help me?
[speaker002:] Sure, can I know your name please to check the reservation status?
[speaker001:] Emma Mitchell here.
[speaker002:] Sorry, there is no reservation found on your name to cancel.
[speaker001:] No problem, Thanks for the information.
[speaker002:] Thank you for approaching us.