[speaker001:] Hello.
[speaker002:] Hello, how can I be your helping hand today?
[speaker001:] I want to change my existing reservation, due to some health issue. Can you please help me out?
[speaker002:] Sure, I can change your reservation right now. Before that I need to know your good name please?
[speaker001:] My name is Elizabeth Gonzalez.
[speaker002:] Ok, wait for some time I will check the reservation on your name and get back to you.
[speaker001:] Ok, I will wait for your response.
[speaker002:] We are sorry to say that, there is no active reservation found on your name.
[speaker001:] That's ok, thank you for checking.
[speaker002:] Thanks for approaching us.