[speaker001:] Hello.
[speaker002:] Hello, how may I assist you?
[speaker001:] Jeffrey Moore here. I want to cancel my ticket as I am sick.
[speaker002:] Sure, allow me a while to check you current reservation status.
[speaker001:] Sure.
[speaker002:] No reservation found with your name to cancel.
[speaker001:] No problem, thank you.
[speaker002:] Thank you.