[speaker001:] Hello.
[speaker002:] Hello, how can I help you?
[speaker001:] Due to an emergency, I want to change my reservation. Can you help me?
[speaker002:] Sure, I am here to help you. May I know your name please?
[speaker001:] Lisa Roberts here.
[speaker002:] Please wait while I check your reservation in our data base.
[speaker001:] Ok.
[speaker002:] There is no reservation found on your name.
[speaker001:] No problem, Thanks for the information.
[speaker002:] Thank you.