[speaker001:] Hi.
[speaker002:] Hello, how can I serve you?
[speaker001:] Owing an emergence, I want to change my existing reservation. Can you help me with it?
[speaker002:] Sure, I am here to help you. May I know your name please?
[speaker001:] My name is James White.
[speaker002:] Ok, please stand by.
[speaker001:] Sure.
[speaker002:] Thank you, sorry no reservation found with your name.
[speaker001:] Ok, no issues.
[speaker002:] Thank you for reaching us, have a nice day.