[speaker001:] Hello.
[speaker002:] Hello, how may I assist you?
[speaker001:] I want to cancel my reservation, as I have to take my mother to hospital. Can you please help me?
[speaker002:] Sure, I will help you with this. May I know your name for cancellation of your reservation?
[speaker001:] Yes, my name is Stephen Taylor.
[speaker002:] Sorry Taylor, there is no reservation found on your name.
[speaker001:] No problem, thank you for the information.
[speaker002:] Thank you for your information.