As you stated in your previous message, your setup includes the AMD Radeon RX 6500 XT graphics card. The Oculus support email points out that there might be a compatibility issue with this specific piece of hardware and Oculus products, and even mentions a loading screen issue, which you appear to be experiencing too. The email is meant to give an idea where your specific problem might lie, in order for you to be able to further investigate the issue.
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