According to Dell's own press release, the acquisition was designed to help Dell provide a broader range and better quality of customer services, as well as providing Perot customers with better access to Dell's hardware. It's generally considered a failure, as the new division was unprofitable because of conflicting company cultures and loss of talent (many employees, including Ross Perot himself, left to join existing competitors or start new ones). In 2016, Dell sold the division to NTT Data, further showing that the merger was a bad decision.
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