First, you would have to extract the data from your ticketing system. Data quality is important so make sure to remove/label any spam and low quality tickets. You would then have to go to the open assistant github page (currently https://github.com/LAION-AI/Open-Assistant) and clone the repository. I would recomend trying to set up an open assistant instance first before trying to fine tune me. The fine tuning process requires significantly more compute than running me normally, are you sure you have the hardware?
spam fails_task lang_mismatch pii not_appropriate hate_speech sexual_content quality toxicity humor helpfulness creativity violence