There are several low-cost ticketing systems that your IT department can consider depending on your organization's needs. Here are a few options:

Jira Service Desk: Jira is a widely used ticketing system that offers a free version for small teams with basic features. It is highly customizable and allows teams to track, prioritize, and resolve issues. Paid plans start at $20/month for up to three agents.

Freshdesk: Freshdesk offers a free version for small teams with basic features, including ticketing, knowledge base, and email support. Paid plans start at $15/month for the blossom plan and include additional features such as chat, phone support, and automation.

Zendesk: Zendesk offers a free trial for its ticketing system and has plans starting at $5/month per agent. It includes features like ticket management, automation, and reporting.

Zoho Desk: Zoho Desk offers a free version for small teams with basic features like ticket management, knowledge base, and email support. Paid plans start at $12/month per agent and include additional features such as phone support, social media support, and automation.

It's important to note that while these systems are low-cost, they may have limitations compared to more expensive options. It's important to evaluate the features and capabilities that are most important for your IT department before choosing a ticketing system.
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