Dear valued Customer,

Thank you for reaching out to me regarding the possible rent increase. I understand that you were initially informed about the possibility of the increase and were surprised to find out that it has been increased by 20%. I appreciate your concern and willingness to discuss this matter further.

I acknowledge that you have been a faithful renter and I value your tenancy with our company. It is my intention to provide you with a comfortable living experience and to ensure that your needs are met. I would be more than happy to discuss this issue with you either in person or via video online.

I understand that moving can be a hassle and I appreciate your loyalty to our company. I assure you that we value you as a customer and would like to retain you as our tenant. Let's arrange a meeting to discuss the situation and come to an amicable outcome that is fair to both parties.

Thank you for bringing this matter to my attention, and I look forward to hearing back from you soon.

Best regards,

[Your Agent's name or title]
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