There are several low-cost ticketing systems that your IT department can consider using. Here are a few options:

1. Freshdesk: Freshdesk is a cloud-based help desk software that offers a free plan for up to three agents. It includes features such as ticket management, multi-channel support, automation, and reporting.

2. Zendesk: Zendesk is another popular help desk software that offers a free plan for up to three agents. It provides ticket management, knowledge base, and customer portal features.

3. Help Scout: Help Scout is a help desk software that integrates with email, live chat, and other communication channels. It offers a free trial and a paid plan starting at $8 per user per month.

4. Jira Service Management: Jira Service Management is a service desk software developed by Atlassian. It offers a free trial and a paid plan starting at $10 per user per month. It includes features such as ticket management, SLA tracking, and knowledge base.

5. OSTicket: OSTicket is a free and open-source help desk software that can be self-hosted. It includes features such as ticket management, multi-language support, and knowledge base.

These are just a few examples of low-cost ticketing systems that your IT department can consider. Be sure to evaluate each option carefully to determine which one best meets your needs and budget.
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