*Question*
Title: Disappointed Product review: I am disappointed with my wind chime alarm clock. I got one from my son last year for Christmas and was very happy. I LOVE the hourly chime and so do all my kids! The bar that makes the chimes sound broke and I wanted to try to replace the clock without my son knowing it. I ordered another one and the hourly chime did not work. I requested to send it back and get a replacement. Customer service said to keep the original one I was sent and they would replace it. Somehow I managed to have 2 more show up and only one of those works on the hourly chime. I am thankful customer service did a good job of taking care of me however I am disappointed the product is made so cheaply that my original one broke after one year and of the 3 I have had in the last 2 weeks or so, only one of those works! The chime sound is fabulous if the product actually works! Would you say this review depicts the product in a flattering or unflattering light?
**Answer**
unflattering

*Question*
Title: Wonderful Advent calendar and story of Christmas Product review: This is just what I was looking for! My daughter and my two sons are all married and have children of their own, so I wanted to give each of them an advent calendar that could become a family tradition. This is perfect! Each day you take out a tiny book (there are 24 books), read that day's segment of the story of the first Christmas, and then hang the little book on the Christmas tree. They all love it! So this year, I bought one for my house! Would you say this review depicts the product in a flattering or unflattering light?
**Answer**
flattering

*Question*
Title: Service Product review: My gripe was with the service - not the product. I was eligible for free shipping. It took about 5 days to pick the product off the shelf to ship. Then 4-5 days to ship. This should be discloised when selecting shipping choice. When I finally received it, it was the wrong item. (Wired instead of wireless) I had to return the product. SORRY Would you say this review depicts the product in a flattering or unflattering light?
**Answer**
flattering

*Question*
Title: Basic parts on not avaliable for repair. Product review: The manufacture of the product is actually Spectrum Brands. After getting a run around from the Parts department I wrote investor relations about the problems I had with the Breadman. I have not herd from them and will update the review if I ever do. Here is the problem. There is a large plastic gear in the under body that will deteriorate over time because of the heat. This gear is very easy to replace and you just need a Phillips screw drive and an adjustable wrench to replace it. The problem, they will not sell you the part, thereby making the product useless when, and not if, the plastic gear pulley begins to break apart. This is the only gear that drives the mixing blade, simple, but effective. Being made of a low grade plastic it will fall apart over time. I will add a video to show the damage soon. RECOMMENDATION: I would not recommend this unit since this product is not repairable, Would you say this review depicts the product in a flattering or unflattering light?
**Answer**
