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Article: Little Lopsy fluttered  into our home and our hearts one Saturday morning this summer. My husband went out to do something, and when he opened the door there was a great flutter on the ground and something came into the living room. It was clear that whatever it was was hurt. I was in a bit of a shock and didn't know what to do next. Fortunately it calmed down and tried to hide itself in a corner. I realized it was a sparrow chick . There are a few sparrow nests under the roof of our apartment, and this little fellow must have fallen out and hurt itself. It was also very young, and obviously far from ready to leave the safety of the nest. I ran to the place and found a box. Having read somewhere that one shouldn't touch a baby bird with one's hands, I picked the chick up with a hand towel and put it in the box. I placed the box outside the front door in the hope that the parents would try to feed it. They never came near it and I brought it inside. I placed the box on a table and it slept for about twenty hours. We later learned that it is quite normal for a hurt bird to sleep so much after undergoing such a hurt experience. When it finally woke up we carefully examined it for wounds, but fortunately there wasn't any. It had hurt its right wing and leg, which meant it must have landed on its right side when it fell out of the nest. We named it Lopsy. After doing some research we felt there was a chance that it might survive, but we weren't sure that it would ever be able to fly. A hurt bird doesn't stand much of a chance of survival and could fall easy pray  to cats, other animals. Was it fair to allow it to live if it meant keeping it in a cage its whole life? It was a hard decision, but we decided to give it a go.  We started off by dripping drops of water into its mouth. It was very thirsty and drank quite a bit. Next we fed it with bread soaked in water. Our household routine  soon revolved around Lopsy who needed to be fed about every three hours during the day. Fortunately we live on campus and my... Question: The author placed the box holding the bird outside the front door so that   _  . Yes or no, is the answer "the bird's parents could find it and bring it food"?
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Yes


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Article: Several years ago, I taught teenagers with feeling troubles in a group home. These very tough kids often came directly from prison to my classroom. They often wanted to escape from the group home. They were society's "throwaway" kids--youngsters without families to love and care for them. They desperately needed to receive love. Then I found one thing more important for them. So, when a friend suggested an idea, I thought it would be a great program for my students. The plan was simple. We arranged that every Wednesday morning, I'd bring over my little crew, and they were supposed to clean the runs, wash dog and cat bowls, and feed the animals at our local animal shelter. Then came the risky part of the program. After doing their chores, the youngsters would earn the freedom to walk one of the dogs in the wooded area behind the shelter, where I couldn't even see them. We began the project. Each week, I carefully went over the list of students who had met the requirements. All that week, students worked hard to control their tempers and be cooperative. I emphasized how much the animals needed their love and care. As they served the animals, the youngsters were transforming before our eyes. Never before had they been considered contributing members of society. Yet now these kids begged to volunteer at the shelter. As we had planned, my students walked the dogs, unwatched, in the woods for up to half an hour. I impressed on each of them my trust and respect that they'd bring back the animal in their care safely and on time. Remarkably, I never lost a student or an animal. The world might not have needed or might have forgotten about my kids, but the animals didn't. these shining animals showed some very needy kids the way back home from heartbreak and abuse. Question: What made walking dogs in the wooded area risky? Yes or no, is the answer "That the kids could escape without being watched by the teacher."?
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No


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Article: High-quality customer service is attached great importance to by many, but actually keeping customers happy is easier said than done.                Shoppers seldom complain to the manager or owner of a retail store  , but instead will alert their friends,  s, co-workers and even strangers. Store managers are often the last to hear complaints, and often find out only when their regular customers frequently go to their competitors, according to a study jointly conducted by Verde Group and Wharton School.               "Storytelling hurts retailers and affects customers," said Paula Courtney, President of the Verde Group. "The store loses the customer, but the shopper must also find a replacement." On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting "snowball effect" can be disastrous to retailers.                According to the research, shoppers who bought clothing met with the most problems. Ranked second and third were grocery and electronics customers. The most common complaints include filled parking lots, cluttered   shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.                During peak shopping hours, some retailers solved parking problems by getting moonlighting   local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance completely got rid of the need for customers to circle the parking lot endlessly, and avoided the situation in which several customers eyed the same parking space at the same time.                Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.                Most importantly, salespeople should be good at dealing with different people and especially should be... Question: Why are store managers often the last to hear complaints? Yes or no, is the answer "Customers would rather complain to people around them."?
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