Title: Recycled Common Sense Review: Although Willingham is a good story teller, it's clear that he hasn't been in the business of PROVIDING customer service since the 70's. Back then the customer was always right and businesses had time to make the customer happy. Today customers are more demanding and unreasonable. Time truly is money and it's getting harder and harder to go the exra mile when it means letting something else slide. Yet no one can afford to lose customers. The principles in the book are good: giving the customer your full attention, listening to them, making eye contact, inviting them back and so on. But there's nothing new here, and it needs to be updated for 2003. Come on Ron, get with the times and give us something we can use. Points for the quaint stories, though! Is the review positive or negative?
Negative

Title: Not good Review: Containers too small and do not stay in tray but rattle around. There are lots of other comparably=priced alternatives, including one I bought at my local supermarket. Shoddy and not recommended. Is the review positive or negative?
Negative

Title: Thanks for a job well done Review: I was at the VBITS conference where these two taught. The session was excellent, so I bought the book. It has been a fantastic resource for learning Visual Basic. I don't know how well it prepares for the exam because I haven't taken it, but I have read a lot of VB books. Most of them just drone on without really teaching anything. These guys are clearly committed to the reader and student. Well done. I recommend it to anyone who really wants to learn VB. Is the review positive or negative?
