Question: Title: Love Amazon's customer service...and Kindle is much loved Product review: I love my Kindle! I love being able to download a book whenever I need one and Kindle is so easy to navigate. I was surprised to see many free books to download as well. I would advise everyone to get a cover for it, as it is very sensitive to any pressure and the screen will screw up. I did have a problem after a few months, my screen went dark and a vertical line appeared down the middle. However, Amazon replaced it for me in days... awesome customer service, so you have nothing to lose Would you say this review depicts the product in a flattering or unflattering light?
Answer: flattering

Question: Title: Insanely expensive Product review: This is a really, really good collection of essays that introduce a wide variety of topics to novice readers, and I have used previous editions of the collection in a number of college courses. However, nothing about the book is good enough to justify the ridiculous price. Previous editions were nowhere near this expensive. There are many other books out there that are almost as good as this one for one quarter the price. Get one of those instead. Would you say this review depicts the product in a flattering or unflattering light?
Answer: unflattering

Question: Title: Sent the Wrong Item !!! Product review: I purchased the Frodo with a drawn sword in the trees like the picture shows for my 5 yr. old son. We purchased it from YOU GOT A DEAL. He was so excited waiting for it to come. Imagine my 5 yr. old son's disappointment when it arrived in the mail and we opened the box -- there was Twilight Frodo??? Not what we expected and NOT what we ordered!!! And now his three older brothers all have their LOTR figures to play with and watch the movies with and he doesn't have his. I don't know how to get the correct item? I am not happy!!! Would you say this review depicts the product in a flattering or unflattering light?
Answer: