(Question)
You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product? Review title: gift wrap a loser but company apologized for failing to include gift wrap Product review: I ordered gift wrapping and the scarf was wrapped in "natural" tissue. No box, no ribbon. Disappointing. After I posted a review describing my dissatisfaction, I was contacted by the company. They explained that, in the crush of holiday orders, they had failed to wrap my gift and were refunding the charge for gift wrapping. The natural tissue was their customary non-gift wrapped presentation.I am impressed that the company tracked me down, not an easy task since Amazon will not release my contact information. I feel that the refund is an honorable resolution to their failure to include the gift wrapping with my order.
(Answer)
decrease


(Question)
You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product? Review title: "I found it to be well organized and helpful." Product review: Many case studies throughout. Clearly written, easy to understand. Good interviews with other professionals like myself. It has been helpful in my business, I use it all the time.
(Answer)
increase


(Question)
You are considering whether to buy a product. You look at the reviews. Would the following review decrease or increase the chances of you buying the product? Review title: Kind of expensive for what your getting Product review: Backup Exec is a fairly decent backup utility, but it is a bit pricy, and a hard to get used to interface. I can see someone in a big business using this, but if your a small/home office or just a home user, the free utilities that are bundled with Windows 95/98 will do the same job.
(Answer)
