Is there a negative or positive tone to this product review? === Title: Nice TV/Lousy Samsung Customer Service Review: I've had this TV for almost a year and it's darned nice! As it should be, for the price. However, the optical connector went out on it. It was covered under warranty. The service guy had to change out the entire motherboard to replace the optical connector. I examined the old motherboard, and the optical connector had broken off--it appears to be a very weak unit; can't handle any stress. Samsung's customer service is the worst, however. Wait times are long, and then when you finally get connected to a real person, they go by the script and cannot think for themselves. First thing to do when you call is ask to speak with a supervisor and that will bump you past the robots. However, don't expect a lot more from the second line. They get to be a bit more rude than the first line, but that's about it. Answer:
Positive

Is there a negative or positive tone to this product review? === Title: Poor Quality; Does not work Review: The cradle is very poor quality. Connector piece sinks into base and does not snap in with phone. Would not recommend this product. Answer:
Negative

Is there a negative or positive tone to this product review? === Title: not well made Review: I was very disappointed when I received this item because it did not shuffle cards. It was very difficult to get it to take any cards, and then it only took cards from one side. I sent it back and got a replacement. That didn't work either. The top part between the stacks of cards was not attached and it appears there was a flaw either in the design or the one I got so that the pegs to go through the holes in the base to hold the top part on were not long enough or deep enough. I returned the second for a refund and bought one at a local store instead. Answer:
Negative

Is there a negative or positive tone to this product review? === Title: Not much to like Review: I started reading this book only knowing that it involved a mystical sort of man who could communicate with horses. This concept sounded intriguing. The novel turns out to be more about the thoroughly unlikable Annie character. She is is a self-centered woman, who makes one grand gesture to help her daughter by visiting the Horse Whisperer. It is obvious from the start that there will be a romance, but I could see no reason why Tom (the title character) should have any interest in Annie. It makes you feel sorry for Annie's husband, who seems like a nice enough guy, but is left behind in New York. The horse is really the most interesting character, but he just falls into the background as the story moves on.The wild horses in the story could have been an interesting metaphor, but Evans has an annoying habit of using symbolism and then explaining it too. It is as if he thinks his readers are too stupid to figure it out on their own. Answer:
