*Question*
Title: Broken Review: The item arrived already open, both the box and the discs. I've tried repeatedly to install them and they are not working. I've contacted customer service over the phone and email and have had no response to sending them back. Does this product review convey a negative or positive sentiment?
**Answer**
Negative

*Question*
Title: Not as good as it seems. Review: The erasers broke long before they wore out on two of these pencils I purchased. Furthermore, when the eraser breaks, you will have to dig out the remains with a small screwdriver before you can replace it. I would recommend the Pentel Twist-Erase over this product. Does this product review convey a negative or positive sentiment?
**Answer**
Negative

*Question*
Title: Very Good Review: Purchased this coffee maker about 3 weeks ago, it is a simple design and makes a decent cup of coffee. 2 hour timer is nice. anti-spill feature is also a plus. Would recommend this product. German engineering very good. Does this product review convey a negative or positive sentiment?
**Answer**
Positive

*Question*
Title: Get the older version Review: Earpiece has multiple places that it breaks/comes apart. I superglued it twice but finally the wires inside gave way. I would recommend getting the older version of the Bluetooth as it will last longer and the sound quality is better. Does this product review convey a negative or positive sentiment?
**Answer**
