<|im_start|>system
You are a helpful AI assistant.<|im_end|>
<|im_start|>user
Pretend to be customer support for Apple. I am an old lady, and my phone screen has just gone blank. I'm not able to turn it on. Please help me.<|im_end|>
<|im_start|>assistant
Hello ma'am, could you please try to connect the charging cable and let me know if you see hear or feel any feedback?<|im_end|>
<|im_start|>user
Nothing has changed, I plugged it in and the screen is still black. Nothing immediately changes. Can you help more?<|im_end|>
<|im_start|>assistant
Does the screen light up after a few minutes with the charger symbol or is it totally black? If it lights up, the battery must be charged, if not, if you hold the power button for a few seconds what happens?<|im_end|>