Is the sentiment of the input neutral?

Text Input: @user I\u2019m sorry\u002c I Heart Paris is no longer available at the Rockwell branch! You may call 8587000 to get a copy transferred! :)
@user I\u2019m sorry\u002c I Heart Paris is no longer available at the Rockwell branch! You may call 8587000 to get a copy transferred! :)